Motorola CG3500 User Manual

CG3500 Communications Gateway

User Guide

CG3500 Communications Gateway

LINE 2

INE 1

ONLINE

VIT

SEN

REC

POWER

REGULATORY INFORMAT ION

CAUTION

RISK OF ELECTRIC SHOCK

TO REDUCE THE RISK OF ELECTRIC SHOCK,

CAUTION:

DO NOT REMOVE COVER (OR BACK). NO USER-SERVICEABLE PARTS INSIDE.

REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

CAUTION

These servicing instructions are for use by qualified personnel only. To reduce the risk of electrical shock, do not perform any s ervicing other than that contained in the Installation and Troubleshooting Instructions unless you are qualified to do so. Refer all servicing to qualified service personnel.

Special Symbols th at Might Appear on the Eq

Special Symbols th at Might Appear on the Equipment

Special Symbols th at Might Appear on the EqSpecial Symbols th at Might Appear on the Eq

Different types of cord sets may be used for connections to the main supply circuit. Use only a main line cord that complies with all applicable product safety requirements of the country of use.

The exclamation point, within an equilateral triangle, is intended to alert the user to the presence of important installation, servicing, and operating instructions in the documents accompanying the equipment.

uipment

uipmentuipment

TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS APPLIANCE TO

WARNING

RAIN OR MOISTURE.

CAUTION

USE ONLY MAINS LINE CORD THAT COMPLIES WITH THE COUNTRY’S PRODUCT SAFETY REQUIREMENTS.

Declaration of Conformity

of: 3850 North Wilkes Road

and: Imperium

declare that the product:

Communications Gateway CG3500

to which this declaration relates, is in compliance with the following:

The product having been evaluated against the following Standards:

and further it is declared to be in compliance with the following:

The product having been evaluated against the following Standards:

Motorola, Inc.

Broadband Communication Sector

Arlington Heights, Illinois 60004-1271

Imperial Way Reading Berkshire, England United Kingdom

Council Directive 89/336/ECC (EMC Directive) as amended by: Council Directive 93/68/ECC, Article 5 Council Directive 92/31/EEC

EN 50082-1: 1992 EN 55022: 1994 + A1: 1995 + A2: 1997 / CISPR 22: 1993 EN 61000-3-2: 1995 + A1: 1998 + A2: 1998 EN 61000-3-3: 1995

Council Directive 73/23/ECC (Low Voltage Directive) as amended by: 93/68/EEC, Article 13

EN 60950: 1992 + A1: 1993 + A2: 1993 + A3: 1995 + A4: 1997 + A11: 1997/ IEC 950: 1991 + A1: 1992 + A2: 1993 + A3: 1995 + A4: 1996

Repairs

All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation or adaptation) without written permission from Motorola, Inc.

Motorola, Inc. reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola, Inc. to provide notification of such revision or change. Motorola, Inc. provides this guide without warranty of any kind, either implied or expressed, including, but not limited, to the implied warranties of merchantability and fitness for a particular purpose. Motorola, Inc. may make improvements or changes in the product(s) described in this manual at any time.

MOTOROLA and the stylized M logo are registered trademarks of Motorola, Inc. Macintosh is a registered trademark of Apple Corporation.

Microsoft, Windows, Windows 95 and Windows 98 are registered trademarks of Microsoft Corporation. Netscape is a registered trademark of Netscape Communications Corporation.

UNIX is a registered trademark of the Open Group.

CONTENTS

Introduction-------------------------------------------------1

Front Panel-------------------------------------------------2 Rear Panel--------------------------------------------------4

Before You Begin------------------------------------------6 Installation---------------------------------------------------8

For a Single User------------------------------------------8 Connecting the Power Supply------------------------ 10 Powering Up the First Time -------------------------- 11

Using the Optional Cradle-----------------------------12 For Multiple Users --------------------------------------13

Basic Configuration------------------------------------- 14

Configuring for TCP/IP---------------------------------14 Verifying Your IP Address -----------------------------17

Troubleshooting----------------------------------------- 18

INTRODUCTION

The Motorola CG3500 Communications Gateway cable modem enables you to connect your home or business computer to a high-speed Data Over Cable Service Interface Specification (DOCSIS) 1.0 or 1.1 compliant data network. The CG3500 provides high-speed, bi-directional data access with Radio Frequency (RF) downstream transfer rates up to 38 Mbps and RF upstream rates up to 10 Mbps. It also provides telephony voice communication features using the Internet Protocol (IP) known as Voice over IP (VoIP).

Unlike a dial-up modem, the CG3500 is always online. Just open your browser and surf.

CG3500 Communications Gateway

ACTI

NE 1

ITY

SEN

RECEIVE

INTRODUCTION

Front Panel

CG3500 Communications Gateway

LINE 2

INE 1

ONLINE

VIT

SEND

POWER

INTRODUCTION

Front Panel

The seven front panel lights provide information about power, communications, and errors.

Light Color Description

6 7

Power

Receive

Send

Online

Activity

Line 1 Line 2

Green When the light is flashing, startup diagnostics are being performed. A solid light indicates the CG3500

is on.

Green When the light is flashing, the CG3500 is scanning for the downstream frequency. A solid light

indicates the downstream channel is acquired.

Green When the light is flashing, t he CG3500 is scanning for the upstream frequency. A solid light indicates

the upstream channel is acquired.

Green When the light is flashing, the CG3500 is scanning for the network connection. A solid light indicates

the network connection is acquired.

Amber When the light is flashing, the CG3500 is transmitting or receiving data. When the light is off, the

CG3500 is not transferring data.

Amber A solid amber light indicates that telephone line 1 is active. Amber A solid amber light indicates that telephone line 2 is active.

If an error occurs, the lights provide a quick way of detecting the problem. See Troubleshooting for more information.

INTRODUCTION

Rear Panel

LINE 2 LINE 1

ENET

POWER

CABLE

12 4536 7

MODEL: CG3500 C ommunicati ons Gateway

P/N: 480473-001

CUST S/N: BCDFGHJKLMNP

S/N: PPPPMMYJJJSSSSSCKAABBCCCC

HFC MAC ID: ABCDEF012345

Made in Taiwan, R. O. C.

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