Motorola CDMA 800-1900 MHz User Manual

Level 2 Service Manual

6809497A97-O

Q

Digital Wireless Telephone

CDMA 800/1900 MHz, CDMA 1X/EV-DO

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.
All other product or service names are the property of their respective owners.

© Motorola, Inc. 2006.
All rights reserved.

Mobile Devices Business,
Sawgrass International Concourse
789 International Parkway
Room S2C
Sunrise, FL 33325-6220

2
Contents

Level 2 Service Manual Contents

Q CDMA
6809497A97-O

Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Computer Program Copyrights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

About this Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Warranty Service Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Controls, Indicators, and Input/Output (I/O) Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Battery Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Tools and Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Removing the Battery Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Removing and Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Removing and Replacing the Rear Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Removing the Motor/Vibrator Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Removing and Replacing the Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Removing the Daughter Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Removing the Camera Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Removing and Replacing the Speaker Carrier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Removing and Replacing the Main Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Removing and Replacing the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Removing the Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Removing and Replacing the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Phone Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Personality Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Programming: Software Upgrade and Flexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Exploded View Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Exploded View Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

6809497A97-O May 15, 2006 3

2

Introduction Q CDMA

Q CDMA
6809501A03-O

Introduction

Motorola® Inc. maintains a worldwide organization that is dedicated to provide
responsive, full-service customer support. Motorola products are serviced by an
international network of company-operated product-care centers as well as
authorized independent service firms.

Available on a contract basis, Motorola Inc. offers comprehensive maintenance and
installation programs that enable customers to meet requirements for reliable,
continuous communications.

To learn more about the wide range of Motorola service programs, contact your local
Motorola products representative or the nearest Customer Service Manager.

Product Identification

Motorola products are identified by the model number on the housing. Use the entire
model number when inquiring about the product. Numbers are also assigned to
chassis and kits. Use these numbers when requesting information or ordering
replacement parts.

Product Names

Product names are listed on the front cover. Product names are subject to change
without notice. Some product names, as well as some frequency bands, are available
only in certain markets.

Regulatory Agency Compliance

This device complies with Part 15 of the FCC Rules. Operation is subject to the
following conditions:

• This device may not cause any harmful interference

• This device must accept interference received, including interference that may
cause undesired operation

This class B device also complies with all requirements of the Canadian
Interference-Causing Equipment Regulations (ICES-003).

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement
sur le matériel brouilleur du Canada.

4 May 15, 2006 6809501A03-O

Level 2 Service Manual Introduction

Computer Program Copyrights

The Motorola products described in this manual may include Motorola computer
programs stored in semiconductor memories or other media that are copyrighted
with all rights reserved worldwide to Motorola. Laws in the United States and other
countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted
computer programs, including the exclusive right to copy, reproduce, modify,
decompile, disassemble, and reverse-engineer the Motorola computer programs in
any manner or form without Motorola's prior written consent. Furthermore, the
purchase of Motorola products shall not be deemed to grant either directly or by
implication, estoppel, or otherwise, any license or rights under the copyrights,
patents, or patent applications of Motorola, except for a nonexclusive license to use
the Motorola product and the Motorola computer programs with the Motorola
product.

About this Service Manual

Using this service manual and the suggestions contained in it assures proper
installation, operation, and maintenance. Refer questions about this manual to the
nearest Customer Service Manager.

Audience

This service manual aids service personnel in testing and repairing Q telephones.
Service personnel should be familiar with electronic assembly, testing, and
troubleshooting methods, and with the operation and use of associated test
equipment.

Use of this manual assures proper installation, operation, and maintenance of
Motorola products and equipment. It contains all service information required for
the equipment described and is current as of the printing date.

Scope

This manual provides basic information relating to Q telephones, and provides
procedures and processes for repairing the units at Level 1 and 2 service centers
including:

•Unit swap out

• Repairing of mechanical faults

• Basic modular troubleshooting

• Testing and verification of unit functionality

• Initiate warranty claims and send faulty modules to Level 3 or 4 repair
centers

6809501A03-O May 15, 2006 5

Introduction Q CDMA

Conventions

The following special characters and typefaces are used in this manual to emphasize
certain types of information.

➧

G
E

Warranty Service Policy

The product is sold with the standard 12-month warranty terms and conditions.
Accidental damage, misuse, and extended warranties offered by retailers are not
supported under warranty. Non warranty repairs are available at agreed fixed
repair prices.

H

Note: Emphasizes additional information pertinent to the subject
matter.

Caution: Emphasizes information about actions that may result in
equipment damage.

Warning: Emphasizes information about actions that may result in
personal injury.

Keys to be pressed are represented graphically. For example, instead of “Press
the Menu Key”, you will see “Press H”.

Information from a screen is shown in text as similar as possible to what

displays on the screen. For example, ALERTS.

Information that you need to type is printed in boldface type.

Out-of-Box Failure Policy

The standard out of box failure criteria applies. Customer units that fail very early
on after the date of sale, are to be returned to Manufacturing for root cause analysis,
to guard against epidemic criteria. Manufacturing will bear the costs of early life
failure.

Product Support

Customer’s original units will be repaired but not refurbished as standard.
Appointed Motorola Service Hubs will perform warranty and non-warranty field
service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola
High Technology Centers will perform level 4 (full component) repairs.

Customer Support

Customer support is available through dedicated Call Centers and in-country help
desks. Product Service training is available through the local Motorola Support
Center.

6 May 15, 2006 6809501A03-O

Level 2 Service Manual Introduction

Parts Replacement

When ordering replacement parts or equipment, include the Motorola part number
and description used in the service manual or supplement.

When the Motorola part number of a component is not known, use the product model
number or other related major assembly along with a description of the related
major assembly and of the component in question.

In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834

Accessories and Aftermarket Division (AAD)

Order replacement parts, test equipment, and manuals from AAD.

U.S.A. Outside U.S.A.

Phone: [phone] Phone: [phone]

FAX: [phone] FAX: [phone]

Website: http://businessonline.motorola.com

EMEA

Phone: [phone]
Website: http://emeaonline.motorola.com

Asia

Phone: [phone]

Website:

http://asiaonline.motorola.com

6809501A03-O May 15, 2006 7

Specifications Q CDMA

Specifications

General Function Specification

Frequency Range 1900 MHz PCS 1931.250 -1988.750 MHz Rx

Frequency Range 800 MHz CDMA 869.70 - 893.31 Rx

Channel Spacing 50 kHz PCS

Channels 1150 PCS

Modulation 1M25D1W (1.25 MHz bandwidth) CDMA

Duplex Spacing 80 MHz PCS

Frequency Stability ± 150 Hz (CDMA)
Power Supply 3.6V Li Ion 1130 mAh battery
Average Transmit Current 310 mA at +13 dBm)
Average Stand-by Current 3.40 mA
Dimensions (WHD)

(with 1130 mAh Li Ion battery)
Size (Volume) 80 cc (4.8 in.
Weight <115g (4.65 oz) with battery
Temperature Range -30° C to +60° C (-22° F to +140° F)
Humidity 80% Relative Humidity at 50° C (122° F)
Battery Life, 1130 mAh Li Ion Battery Up to 180 minutes digital talk time (IS 95 A/B)

1851.250 -1908.750 MHz Tx

824.70 - 848.31 Tx

30 kHz CDMA

788 CDMA 800

3G1XRTT (1.25 MHz bandwidth) CDMA-1X

45 MHz CDMA 800

64mm x 116mm x 11.5mm

2.5 in. x 4.5 in. x 0.4 in.

Up to 250 hours (IS 95 A/B) standby time
Up to 350 hours (IS 2000) standby time

All talk and standby times are approximate and
depend on network configuration, signal strength,
and features selected.

3

) without antenna

Transmitter Function Specification

RF Power Output

Input/Output Impedance 50 ohms (nominal)
Transmit Audio Response 6 dBm/octave pre-emphasis
Modulation 1M25DIW (1.25 MHz bandwidth) CDMA
CDMA Transmit Waveform Quality

(Rho)

Receiver Function Specification

Receive Sensitivity -104 dBm (CDMA, 0.5% Static FER) 0.5% or less

Audio Distortion

Adjacent and Alternate Channel
Desensitization

0.20 watts -23 dBm into 50 ohms (CDMA
nominal)

0.94

Less than 5% at 1004 Hz, +/- 8 kHz peak
frequency deviation (transmit and receive)

3% BER max at 107 dBm signal; -94 dBm/30 kHz,

-65 dBm/60 kHz

8 May 15, 2006 6809501A03-O

Level 2 Service Manual Product Overview

Product Overview

Motorola Q mobile telephones feature Code Division Multiple Access (CDMA)
technology. Q also supports EVDO a wireless radio broadband data standard
adopted by many CDMA mobile phone service providers. Compared to 1xRTT
(CDMA2000 1x) networks currently being used by operators, 1xEV-DO is
significantly faster, providing mobile devices with air interface speeds of up to

2.4576 Mb/s with Rev. 0 and up to 3.1 Mb/s with Rev. A. Only terminals with 1xEV-

DO chipsets can take advantage of the higher speeds.

The Q uses the Microsoft Windows Mobile operating system. Windows Mobile is a
compact operating system for mobile devices based on the Microsoft Win32 API.

The Q mobile device provides Short Message Service (SMS) text messaging, and
includes clock, alarm, datebook, calculator, and caller profiling personal
management tools. The Q also has a built in 1.3 Megapixel camera with 6X digital
zoom, Bluetooth wireless connectivity. The phone provides 32 Embedded ring tones
including VibraCall vibrating alert and 32 Downloadable/Customizable iMelody
ring tones. The phone also contains a Secure Data (SD) removable memory
expansion slot. The Q is a dual band phone that allows roaming within the CDMA
800 and 1900 MHz bands.

Features

The Q CDMA phone consists of a main housing assembly that contains the battery,
battery cover, accessory connector, main circuit board, chassis, keypad, and internal
antenna. The main display, speaker, control keys, and a QWERTY keyboard are
located on the front of the device. The camera, battery compartment, and rf
connectors are located at the rear of the device.

The main circuit board contains the Receiver, Transmitter, Synthesizer and Control
Logic Circuitry which together comprise the dual band phone electronics.

The main display is a 2.4" 320 x 240 65k TFT LCD. The camera is a 1.3 mega pixel,
with 6X digital zoom.

The telephones are made of polycarbonate plastic. The 1130 mAh Lithium Ion (Li
Ion) battery provides up to 178 minutes of talk time in CDMA mode with up to 141
hours of standby time

Q telephones use advanced, self-contained, sealed, custom integrated circuits to
perform the complex functions required for CDMA communication. Aside from the
space and weight advantage, microcircuits enhance basic reliability, simplify
maintenance, and provide a wide variety of operational functions.

Features available in this product include:

• Thinnest Converged Device on the market – 11.5mm

• Windows Mobile™ 5.0 software with email, calendar, contacts and tasks

• Enabled for leading corporate email solutions

• Receive and view documents, spreadsheets, presentations and more

• Optimized QWERTY keyboard

• Video capture and playback

• Connectivity via ActiveSync®, AirSync®, Bluetooth™ wireless technology and
IrDA

1

.

1. All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby
times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on.

6809501A03-O May 15, 2006 9

Product Overview Q CDMA

• 1.3 mega pixel camera

• Multi-Media Messaging (MMS)

• Dual stereo quality speakers

• Audio formats supported: iMelody, MIDI, MP3, AAC, WAV, WMA, WAX,
QCELP

• Image formats supported: GIF87a, GIF89a, JPEG, WBMP, BMP, PNG

• Video formats supported: H.263, MPEG-4, GSM-AMR, AAC, WMV

• Mini-SD removable memory

• Large, high-resolution display (320 x 240 pixels, 65K TFT)

• Display: 2.4” 320x240 65K TFT

Personal Information Management

The Q leverages Microsoft’s Windows Mobile software and is among the first devices
to run on the new Windows Mobile 5.0 platform which delivers scalable and cost­effective mobile messaging support with Exchange 2003 out of the box.

Enabled for leading corporate email solutions, the Moto Q can meet the diverse
needs of the enterprise.

The user can receive and view documents, spreadsheets, presentations and more.

10 May 15, 2006 6809501A03-O

Level 2 Service Manual General Operation

General Operation

Controls, Indicators, and Input/Output (I/O) Connectors

The Q telephones’ controls are on the front and sides of the device, and on the
keyboard as shown in Figures 1 and 2.

Center Key

Navigate menus.

Left Soft Key

Selects menu
items.

Right Soft Key

Make & answer

calls.

Home Key

ALT Key

Microphone

Space Key

Figure 1. Controls and Indicators Locations, Front

Back Key
Enter Key

Voice Key

Camera Key

Turn on & off,
hang up, exit
menus.

050250o

6809501A03-O May 15, 2006 11

General Operation Q CDMA

Infrared Port

Thumb Wheel

Mini SD

Port

Undo/Back
Key

Charge up and
connect phone

accessories

060151o

Figure 2. Controls and Indicator Locations, Left and Right Side

Headset Jack

Camera Lens

Camera
Flash

Battery Door

Release

Speakers

Figure 3. Controls and Indicator Locations, Back Side

Menu Navigation

Q telephones have a simple icon and GUI. The phone also features a
customizeable Start menu accessed by pressing the Start key.

060xxxo

12 May 15, 2006 6809501A03-O

Level 2 Service Manual General Operation

A 5-way navigation key allows you to move easily through menus. Figure 4 provides
a view of the Home screen display.

Figure 4. Home Screen Display

Status Icons

The main display provides constant graphical representations of battery capacity
and signal strength, as well as the real-time clock. The Q user guide provides more
information about icons shown on the main display.

Whether a phone displays all indicators depends on the programming and services

➧

to which the user subscribes.

060170o

6809501A03-O May 15, 2006 13

General Operation Q CDMA

4.

Active

5.

3.

Roam

Line

Signal

Strength

C

G

H

E

2. Message

Indicator

Data

1.

Figure 5. Home Screen Status Icons

1 Data Indicator Shows connection status. Other indicators can include:

a = secure data transfer E = Bluetooth® wireless connection

2 Message Indicator Shows when you receive a new message. Indicators can
include:

Q

6.

Battery

Level

7.

Profile

8.

Location

o

C = new e-mail or text message B = voicemail message

3 Roam Indicator The roam indicator shows when your phone is seeking or using
a network outside your home network. Other indicators can include:

) = 2G home + = roaming unavailable

4 Active Line Indicator Shows T to indicate an active call, or D to indicate when
call forwarding is on. Indicators can include:

H = line 1 active I = line 2 active

8 = line 1 active, call forward on

9 = line 2 active, call forward on

5 Signal Strength Indicator Vertical bars show the strength of the network
connection. You can’t make or receive calls when

14 May 15, 2006 6809501A03-O

0 or *displays.

Level 2 Service Manual General Operation

6 Battery Charge Indicator Vertical bars show the battery charge level.
Recharge the battery when your phone shows Low Battery.

7 Profile Indicator Shows the call alert (ring) setting. When the profile is normal,
outdoor, or automatic, no indicator is displayed.

< = meeting % = speakerphone

& = car (no icon) = normal
Q = silent (no icon) = outdoor

& = headset (no icon) = automatic

8 Location Indicator Shows when your phone can send location information # or
not $.

Battery Function

E

G

Battery Charge Indicator

The telephone displays a battery charge indicator icon in the idle screen to indicate
the battery charge level. The gauge shows four levels: 100%, 66%, 33%, and Low
Battery.

Battery Removal

Removing the battery causes the device to shut down immediately and lose any
pending work (partially entered phone book entries or outgoing messages, for
example). If battery is removed before the unit is fully powered down, the display
will not display properly until the unit is powered down correctly and then
repowered up. (Snowy screen).

All batteries can cause property damage and/or bodily injury such as burns if a
conductive material, such as jewelry, keys, or beaded chains touch exposed termi­nals. The conductive material may complete an electrical circuit (short circuit) and
become quite hot. Exercise care in handling any charged battery, particularly when
placing it inside a pocket, purse, or other container with metal objects.

If the battery is removed while receiving a message, the message is lost.

To ensure proper memory retention, turn the phone OFF before removing the

➧

battery. Immediately replace the old battery with a fresh battery.

6809501A03-O May 15, 2006 15