Motorola AXH01 User Manual

Full User Guide

For use with models:

• Motorola AXH01

• Motorola AXH02

• Motorola AXH03

• Motorola AXH04

• Motorola AXH

Motorola AX Series

Wireless Home Telephone

with Alexa built-in

The features described in this User Guide are subject to modiﬁcations without prior notice.

Welcome...

to your new Motorola AX Series Wireless Home Telephone with Alexa built-in!

This User Guide provides you with all the information you need to get the most from your phone.

Before you make your ﬁrst call or use Alexa you will need to set up your phone. Follow the simple instructions in ‘Getting started’, on the next few pages.

Got everything?

• Handset

• Charger cradle

• Base

• AC power adaptor for the base / Rating 5.0V - 1A

• AC power adaptor for the charger cradle / Rating 6.0V - 400mAh

• 2 x rechargeable Ni-MH battery cells

• Ethernet cable

• Telephone line cord

• Quick start guide

If you have purchased a multi-pack, you will ﬁnd one or more additional handsets, chargers with power adapters and additional rechargeable batteries.

Before you can use Alexa you will need

• An active landline home telephone service.

• An active Caller Display subscription.

• An active internet connection and Wi-Fi router.

• An Amazon account.

• The Amazon Alexa app.

• The Motorola hellovoice app.

Important

Use only the adapter and telephone line cord provided in the box.

Please note that this equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.

1. Getting started .............................................................................. 8

1.1 Installing the base .......................................................................................................9

1.2 Installing and charging the handset batteries ...............................................10

2. Getting to know your phone ..................................................... 11

2.1 Overview of the handset ......................................................................................... 11

2.2 Overview of the handset display ........................................................................ 13

2.3 Overview of the base...............................................................................................14

2.4 Navigating the menus ............................................................................................. 15

2.4.1 Scrolling through menus ........................................................................ 15

2.4.2 Menu map .................................................................................................... 16

3. Setting up Alexa ..........................................................................17

3.1 Downloading the hellovoice app and signing in ........................................... 17

4. Date & time ................................................................................. 20

4.1 Set the date and time .............................................................................................20

5. Using the phone ...........................................................................21

5.1 Switch the handset on/o ..................................................................................... 21

5.2 Using Alexa .................................................................................................................. 21

5.3 Making a call .............................................................................................................. 22

5.3.1 Landline call ............................................................................................... 22

5.3.2 Alexa-to-Alexa call ...................................................................................22

5.3.3 Preparatory dialing .................................................................................. 23

5.3.4 Speed dialing ............................................................................................. 23

5.3.5 Dialing from the contacts list .............................................................. 23

5.3.6 Dialing from the calls list ....................................................................... 23

5.4 Answering a call ....................................................................................................... 24

5.5 Ending a call ............................................................................................................... 24

5.6 Hands-free .................................................................................................................. 25

5.7 Adjusting the call volume ..................................................................................... 25

5.8 Muting a call ............................................................................................................... 25

5.9 Adjusting the ringer volume ................................................................................ 25

5.10 Temporary tone dialing .......................................................................................... 25

5.11 Intercom .......................................................................................................................25

5.11.1 Making an internal call ........................................................................... 25

5.11.2 Receiving an internal call ...................................................................... 25

5.12 Making a second call ............................................................................................... 26

5.12.1 Making a second internal call ..............................................................26

5.12.2 Making a second external call ............................................................. 26

5.13 Transferring a call unannounced ........................................................................ 26

5.14 Receiving a second call ......................................................................................... 26

5.15 Joining a call in progress .......................................................................................27

5.16 Call blocking................................................................................................................27

5.16.1 Block an unknown caller ........................................................................27

5.16.2 Unblock a number ....................................................................................27

5.17 Handset locator .........................................................................................................27

6. Alexa Voice Services ..................................................................29

6.1 Set an Alexa alarm ...................................................................................................29

6.2 Set an Alexa reminder ............................................................................................ 29

6.3 Set an Alexa timer ................................................................................................... 29

6.4 Making an announcement .................................................................................... 29

6.5 Things to try – just tap and say .......................................................................... 30

7. Contacts ........................................................................................32

7.1 Viewing details of a contact ................................................................................ 32

7.2 Predialing a contact ................................................................................................ 32

8. Caller ID ........................................................................................33

8.1 Missed calls notiﬁcation ........................................................................................ 33

8.2 Motorola AX calls list ..............................................................................................33

8.2.1 View an entry ............................................................................................. 33

8.2.2 Delete an entry ......................................................................................... 34

8.2.3 Delete all calls ............................................................................................ 34

8.3 Alexa-to-Alexa calls list ..........................................................................................34

9. Call settings .................................................................................35

9.1 Auto hang-up ............................................................................................................35

9.2 Auto answer ............................................................................................................... 35

9.3 Speed dial ................................................................................................................... 35

9.3.1 Add a speed dial number ..................................................................... 35

9.3.2 Edit or delete a speed dial number .................................................. 35

10. Handset settings .........................................................................37

10.1 Sounds ...........................................................................................................................37

10.1.1 Ringer volume ............................................................................................37

10.1.2 Ringtone .......................................................................................................37

10.1.3 Key beep .......................................................................................................37

10.1.4 Out of range tone .................................................................................... 38

10.1.5 Docking tone ............................................................................................. 38

10.2 Display .......................................................................................................................... 38

10.2.1 Display contrast ........................................................................................ 38

10.2.2 Wallpaper ....................................................................................................38

10.2.3 Backlight timeout..................................................................................... 38

10.3 Language ..................................................................................................................... 39

10.4 Registration ................................................................................................................39

10.4.1 Registering a handset ............................................................................ 39

10.4.2 De-registering a handset ...................................................................... 39

10.5 Handset name ...........................................................................................................40

10.6 Restore handset default settings .......................................................................40

10.7 Handset version ........................................................................................................40

11. Advanced settings ..................................................................... 41

11.1 Base settings ............................................................................................................... 41

11.1.1 Change PIN .................................................................................................. 41

11.1.2 Base version ................................................................................................ 41

11.1.3 Restore base default settings ..............................................................41

11.2 Internal names ........................................................................................................... 42

11.3 Line settings ............................................................................................................... 42

11.3.1 Intrusion call ............................................................................................... 42

11.3.2 Flash mode ................................................................................................. 42

11.3.3 Dial mode .................................................................................................... 42

11.3.4 Area code .................................................................................................... 43

12. Default settings .......................................................................... 44

13. De-registering Motorola AX device from Amazon Alexa

and hellovoice apps .................................................................. 45

14. Deleting hellovoice account ................................................... 46

15. Technical Speciﬁcations ...........................................................47

16. Help ............................................................................................... 48

17. General information ....................................................................51

18. Wall mounting .............................................................................57

Safety information

Important

This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.

This product is intended for connection to analogue public switched telephone networks and private switchboards in the US.

Follow these safety precautions when using your phone to reduce the risk of ﬁre, electric shock, and injury to persons or property:

• Keep all slits and openings of the phone unblocked. Do not set the phone on a heating register or over a radiator. Ensure that proper ventilation is provided at the installation site.

• Do not use while wet or while standing in water.

• Do not use this product near water (for example, near a bath tub, kitchen sink, or swimming pool).

• Do not allow anything to rest on the power cord. Place the power cord so that it will not be walked on.

• Never insert objects of any kind into the product vents as that may result in ﬁre or electric shock.

• Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

• Do not disassemble this product. If service or repair work is required, contact the customer service helpline found in this User Guide.

• Do not overload wall outlets and extension cords.

• Avoid using during an electrical storm. Use a surge protector to protect the equipment.

• Do not use this phone to report a gas leak, especially if you are in the vicinity of the gas line.

• For pluggable equipment, the socket-outlet (power adaptor) shall be installed near the equipment and shall be easily accessible.

Save these instructions

Important

To reduce the risk of ﬁre, use only the supplied AC power adaptor.

Unplug this phone immediately from an outlet if:

• The power cord or plug is damaged or frayed.

• Liquid has been spilled on the product.

• The product has been exposed to rain or water. Do not retrieve the base or charger until after you have unplugged the power the wall. Then retrieve the unit by the unplugged cords.

• The product has been dropped or the cabinet has been damaged.

• The product exhibits a distinct change in performance.

Installation Guidelines

• Read and understand all instructions and save them for future reference.

• Follow all warnings and instructions marked on the product.

• Do not install this product near a bath tub, sink, or shower.

• Operate this phone using only the power source that is indicated on the marking label. If you are unsure of the power supply to your home, consult with your dealer or local power company.

• Do not place this product on an unstable cart, stand, or table. This product may fall, causing serious damage to the product.

• Adjust only those controls that are covered by the operating instructions. Improper adjustment of other controls may result in damage and will often require extensive work to restore the product to normal operation.

• Clean this product with a soft, damp cloth. Do not use chemicals or cleaning agents to clean this phone.

• Use only the power supply that came with this unit. Using other power supplies may damage the unit.

• Because this phone operates on electricity, you should have at least one phone in your home that could operate without electricity in the case the power in your home goes out.

• To avoid interference to nearby appliances, do not place the base of the phone on or near a TV, microwave oven, or VCR.

Battery Safety Instructions

• Do not burn, disassemble, mutilate, or puncture the battery. The battery contains toxic materials that could be released, resulting in injury.

Important

Warning! Use only the approved rechargeable Ni-MH battery cells (1.2VDC AAA Ni-MH 750mAh rechargeable batteries) supplied.

Caution

There is a risk of explosion if you replace the battery with an incorrect battery type. Use only the batteries that came with your phone or an authorized replacement recommended by the manufacturer.

• Keep batteries out of the reach of children.

• Remove batteries if storing over 30 days.

• Do not dispose of batteries in ﬁre, which could result in explosion.

• The rechargeable batteries that power this product must be disposed of properly and may need to be recycled. Refer to your battery’s label for battery type. Contact your local recycling center for proper disposal methods.

Save these instructions

1. Getting started

Important

• Do not place your Motorola AX device in the bathroom or other humid areas.

• Avoid sources of noise and heat, such as motors, ﬂuorescent lighting, microwave ovens, heating appliances and direct sunlight.

• Avoid areas of excessive dust, moisture and low temperature.

• Avoid other cordless telephones or personal computers.

• Never install telephone wiring during a lightning storm.

• Never install telephone jacks in wet locations unless the jack is speciﬁcally designed for wet locations.

• Never touch non-insulated telephone wires or terminals, unless the telephone line has been disconnected at the network interface.

• Place your base within reach of the AC power outlet, telephone wall jack and router.

• The base station must be connected to the AC power outlet and the Ethernet cable must be plugged into the router at all times. Use only the AC power adaptor and telephone line cord supplied with the product.

Note

If you are wall mounting your base please refer to the wall mount template on page

58.

Handset range

The unit has a range of up to 300 meters outdoors when there is a clear line of sight between the base and handset. Any obstruction between the base and handset will reduce the range signiﬁcantly. With the base indoors and the handset either indoors or outdoors, the range will normally be up to 50 meters. Thick concrete and stone walls can severely aect the range.

Signal strength

The on your handset indicates that you are within range of the base. When out of range of the base, the handset will display and and the out of range tone is set to on, you will hear a warning beep.

The line will hang up if the handset moves out of range of the base. Move closer to the base and the handset will automatically reconnect to the corded base.

Battery low warning

If you hear a warning beep every 60 seconds during a call, you will need to recharge the handset before you can use it again.

When charging, will scroll on the display.

Searching...

. If you are on a call

Getting started

1.1 Installing the base

Plug the Ethernet cable

into the socket on the rear of the base and plug the other end into any spare Ethernet port on the router.

The telephone line cord will be pre-installed into the

socket on the rear of the base. It is recommended to complete set-up (refer to

Section 3.1) before you plug the other end of the telephone line cord into the telephone line wall jack.

Note

The power adapter with the smaller jack is for the base unit and the power adapter with the bigger jack is for the charger unit.

The base station must be connected to the AC power outlet and the Ethernet cable must be plugged into the router at all times. Use only the AC power adaptor and telephone line cord supplied with the product.

Plug the AC power jack into

the socket on the rear of the base and the AC power adaptor into the power outlet.

Getting started

1.2 Installing and charging the handset batteries

To maximize battery performance

on the charger cradle and charge

Remove the battery cover from

the back of the handset and

insert the rechargeable Ni-MH battery cells supplied. Please note the ‘+’ and ‘-’ markings inside the battery compartment and insert in the correct direction.

Slide the battery cover back

into place.

Plug the AC power jack into

the socket on the rear of the charger cradle.

Plug the AC power adaptor

into the power outlet.

Place the handset on the

charging cradle to charge.

Note

we recommend to fully charge the batteries; place the handset

for at least 16 hours continuously.

Important

Use only the approved battery cells (2 x AAA Ni-MH 750mAh rechargeable batteries) supplied with your handset.

Never use alkaline batteries.

Getting started

2. Getting to know your phone

2.1 Overview of the handset

C D

F G

A Ring indicator LED

Flashes when the phone rings.

B Display

For display icons, see “Overview of the handset display” on page 13.

C Left soft key / Menu / Select / OK

In standby, press to enter the main menu. When

Select

settings.

D Scroll up / Volume up

Scroll up through lists and menu options. During a call, press to increase the earpiece and hands-free volume. In standby, press to enter the handset ringer volume setting. When you have entered the handset ringer volume setting, press to increase the handset ringer volume. When the phone is ringing, press to increase the handset ringer volume.

E Scroll left / Contacts / Flash

In main menu, press to scroll left. In editing mode, press to move the cursor to the left. In standby, press to open the contacts list. In pre-dial mode, press and hold to insert a ﬂash (R) for switchboard / PABX services and some network services.

F Talk / Hands-free

In standby or pre-dial mode, press to make a landline call with earpiece. During a call, press to activate and deactivate hands-free.

or OK is displayed on the screen, press to select or conﬁrm the

M N O

Getting to know your phone

G Scroll down / Volume down

Scroll down through lists and menu options. During a call, press to decrease the earpiece and hands-free volume. In standby, press to enter the handset ringer volume setting. When you have entered the handset ringer volume setting, press to decrease the handset ringer volume. When the phone is ringing press to decrease the handset ringer volume.

H Speed dial keys

In standby, press and hold to add, view, edit or dial the speed dial information for that key. During a call, press and hold to dial the speed dial information for that key.

I * / Change case / Pulse to tone dialing / Ringer o

In standby, pre-dial or editing mode, press to insert a “*”. In editing mode, press to toggle between Abc, ABC, abc and 123 format. During a call, press and hold to switch from pulse to tone dialing temporarily if pulse mode was selected before. In standby, press and hold to turn the handset ringer on / o.

J Space / Pause

In editing mode, press to insert a space. In pre-dial mode or during a call, press and hold to insert a pause (P).

K Earpiece L Right soft key / All calls list / Clear / Back

In standby, press to enter the all calls list. When

Clear

When or digits. When

M Scroll right / Calls list / Intercom

In main menu, press to scroll right. In editing mode, press to move the cursor to the right. In standby, press to open the calls list menu. In standby, press and hold for intercom.

N Alexa key

Press to activate Alexa.

O End call / Power / Exit

During a call, press to end a call. In menu, editing or pre-dial mode, press to exit to standby screen without making changes. In standby, press and hold to switch the handset o. When the handset is switched o, press to turn the handset on.

P #

In standby, pre-dial or editing mode, press to insert a “#”. In editing mode, press to bring up symbols. When viewing individual call details, press to toggle the caller ID display format between 7, 10 and 11 digits.

Q Microphone

is displayed on the screen, press to delete one character or digit.

Clear

is displayed on the screen, press and hold to delete all characters

Back

is displayed on the screen, press to select or conﬁrm the option.

Getting to know your phone

2.2 Overview of the handset display

Status bar

Handset name Handset notiﬁcations

Date and time

Left soft key

information

Right soft key information

Status bar icons

Signal icon Handset out of range

Hands-free on Batteries are fully charged

Mute Batteries are partially charged

Ringer o Batteries are running low

Missed call Batteries are almost fully discharged

Alexa message notiﬁcation Batteries are empty

Alexa session in use

Handset notiﬁcations Line In Use – When another handset is on a landline call. Voicemail – If you have subscribed to a voicemail service oered by your telephone

service provider, Motorola AX handset can notify you when you have new voicemail messages.

X Missed Call(s) – When you have unread new missed call(s).

Note

In the event your voicemail message notiﬁcation gets out of sync with your telephone service provider’s voice messaging system, you can manually reset it by deleting the voicemail entry from your calls list. This will remove the notiﬁcation from the handset display; it does not delete your voicemail messages.

Getting to know your phone

2.3 Overview of the base

Refer to table below

Press to restart your

LED

Handset Locator

Press to make

handsets ring so that you can locate a missing handset.

RESET Button

Motorola AX base.

LED color State

Red Steady on Your Motorola AX device is connected and Alexa

Red Quick ﬂashing When a handset is in use. This can be when a

Red Slow ﬂashing Alexa service is not ready or possible network

Green Quick ﬂashing When your Motorola AX device is updating to a

service is ready.

handset is engaged on a landline call or on an Alexa call. When there is an ongoing Alexa session on a handset. When your Motorola AX base enters registration mode.

connectivity issue.

new software.

Ethernet Socket

Telephone Line Socket

AC Power Socket

Getting to know your phone

2.4 Navigating the menus

Your Motorola AX handset has an easy to use menu system. Each menu has a list of options, which you can see on the menu map on page

16.

2.4.1 Scrolling through menus

1. From the standby screen, press

2. Use the u / d / t / u keys to scroll through the menu.

3. Left softkey - press to action the corresponding word prompt shown in the lower left corner of the display. Right softkey - press to action the corresponding word prompt in the lower right corner of the display.

4. Press e to return to standby.

. The main menu is opened.

Getting to know your phone

2.4.2 Menu map

Contacts

View

Predial

or Press B to enter the

contacts list.

Calls List

Missed Calls

Incoming Calls

Outgoing Calls

Accepted Calls

All Calls

Date/Time

Enter Date

Date Format Enter Time Time Format

Call Settings

Auto Hang-up

Auto Answer

Speed Dial

Handset Settings

Sounds

Ringer Volume

Ringtone

Key Beep

Out of Range Tone

Docking Tone

Display

Contrast

Wallpaper

Backlight Timeout

Advanced Settings

Base Settings

Change PIN

Base Version

Base Reset

Internal Names

Line Settings

Intrusion Call

Flash Mode

Dial Mode

Area Code

Language

Registration

Unregister

Handset Name

Handset Reset

Handset Version

You must have allowed access to your contacts in the hellovoice app for the contacts list to be available on your Motorola AX handset(s).

Caller ID shows you who is calling and includes date and time of calls. The caller ID information may not be available for every incoming call. The callers may intentionally withheld their names and/or telephone numbers. Or they may be calling you through a switchboard.

You must subscribe to your network provider’s Caller ID or Call Waiting service for these features to work. Charges may apply.

Getting to know your phone

3. Setting up Alexa

To use Alexa Calling and Messaging you need the below on your smartphone:

Android OS 5.1 or higher iOS 10.0 or higher An Amazon account Download the Amazon Alexa app Download the hellovoice app

To download apps to your iPhone or Android smartphone, you can go to the relevant app store for your device.

3.1 Downloading the hellovoice app and signing in

To complete the set-up of the Motorola AX device you will need to download the hellovoice companion app, this supports set-up and interaction with the Motorola AX series.

1. Download the hellovoice app to your smartphone.

2. Ensure your smartphone is using the same Wi-Fi network as the router your base is connected to.

3. Once you have downloaded the app, go to your smartphone home screen and click on the icon below.

4. Tap

Setup a new Motorola System

your new Motorola AX device.

5. You will be asked to sign in to Amazon account through the hellovoice app. If you are not already signed in to your Amazon account via the Amazon Mobile Shopping app on your smartphone, you will need to enter your Amazon account details and select

6. hellovoice will ask you to provide a one-time consent to share your Amazon

proﬁle information. This proﬁle will only include your name and email address so hellovoice can uniquely identify you when you log in. You must consent to share this information in order for the login to complete. Tap

7. The app will then search for all active Motorola AX devices. Select the device you want to connect to Alexa and tap

Note

Only one Motorola AX device can be set up at a time. If it cannot ﬁnd your Motorola AX device, check your base AC power adapter is securely connected

and follow the on-screen instructions to add

Allow

Continue

to continue.

Setting up Alexa

and the Ethernet cable is plugged into the router and check your smartphone is connected to the same Wi-Fi network the base is connected to.

8. hellovoice will ask you to allow access to your smartphone contacts. This will

allow the app to automatically synchronize the contacts in your smartphone to the hellovoice app and Motorola AX contacts list. Tap

9. When contacts synchronization completes, tap

10. To register or connect your device to the Alexa Voice Service, tap

and enter your Amazon account details and select

11. You must allow Motorola AX device access to Alexa Voice Service when prompted. Tap

12. Once your device is connected to Alexa, tap

13. You will then be guided to install the Amazon Alexa app if you have not already installed it. Tap Once you have installed Amazon Alexa app, tap app to continue with the set-up. Tap

14. You will be asked to sign in to Amazon Alexa app. If you are not already signed in to your Amazon Alexa app on your smartphone, you will need to enter your Amazon account details and select

Note

You must sign up for Alexa Communication in order to use Alexa-to-Alexa Calling and Messaging on Motorola AX devices. As part of the sign-up process, you will be asked to enter and verify your smartphone number and to allow access to your smartphone contacts. It is important to allow the Amazon Alexa app to access your contacts as this will enable Alexa to call the person or contact name.

15. Return to hellovoice app and tap

16. There may be updates available for your Motorola AX handsets and base, especially if this is a ﬁrst-time connection. The app will automatically check for available software updates. Tap

Update All

handset and base. The update may take up to 20 minutes depending on your Internet connection speed. Once the update is complete, your telephone will automatically restart.

Note

The base AC power adapter and Ethernet cable must remain connected at all times and all the handsets are placed in their cradles during the software update. The telephone line cord can be plugged in to the telephone line wall jack once this initial software update has completed. It is also recommended that you do not interrupt the update process and that you have an alternative phone connected to avoid missing important calls. If there are no updates available for your device, you will be prompted,

using the latest software available

17. You can now plug the other end of the telephone line cord into the telephone wall jack. Your Motorola AX device is now ready to use.

Allow

to continue.

Start using

Continue

to download and install the latest software to your Motorola AX

. Tap

Done

and

Allow

to continue.

Continue

Done

to return to hellovoice

Continue

Amazon Alexa

You are

Setting up Alexa

+ 41 hidden pages