Motorola APS120 User Manual
APSCustom
Installation and Configuration
Issue 1, October 1999
© 1999 Bogen Communications, Inc.
All rights reserved. Printed in the USA.
54-2009-01 9910
APS120 Custom:PEC Code: 5338-12C
COM Code: 408129161
APS360 Custom:PECCode: 5338-36C
COMCode: 408129179
Select Code:701-000-142
© 1999 Bogen Communications, Inc.
All Rights Reserved. Printed in U.S.A.
N o t i c e
E v e ry eff o rt was made to ensure that the information in this
guide was complete and accurate at the time of printing. Howe v e r, information is subject to change.
FCC Statement (Part 15) —
Radio Frequency Interf e re n c e
The APS 120/360 Custom generates and uses radio fre q u e ncy energy and if not installed and used in strict accord a n c e
with the manufacture r ’s instructions, may cause interf e rence to
radio and television reception. Testing is being conducted for
compliance with the limits for a Class B device in accord a n c e
with the specifications in Part 15 of the FCC Rules. This testing
is designed to provide reasonable protection against such
i n t e rf e rence. However, there is no guarantee that interf e re n c e
will not occur in a particular installation. If this equipment does
cause interf e rence to radio or television reception, which can
be determined by turning the APS Custom unit off and on, the
user is encouraged to try to correct the interf e rence by one or
m o re of the following measure s :
-Reorient the radio or TV receiving antenna.
-Relocate the APS 120/360 Custom unit with
respect to the radio or TV receiver or vice-versa.
-Plug the APS 120/360 Custom unit into a
different outlet so that it and the radio or TV
receiver are on different branch circuits.
If necessary, the user should consult the dealer or an experienced radio/television technician for additional suggestions.
The user may find the following booklet, “How To Identify and
Resolve Radio-TV Interf e rence Problems,” helpful. This booklet
was pre p a red by the Federal Communications Commission
(FCC) and is available from the U.S. Government Printing
O ffice, Washington, DC 20402. Stock order No. 004-0000 0 3 4 5 - 4 .
Tr a d e m a r k s
P roComm Plus 32 is a re g i s t e red trademark of Symantec Corporation. Windows 95, 98, NT, and Wo rd Pad are re g i s t e re d
trademarks of Microsoft Corporation. Molex is a re g i s t e re d
trademark of Molex Incorporated.
I m p o rtant Safety Inform a t i o n
Always follow these basic safety precautions when installing
and using the system:
1) Read and understand all instru c t i o n s .
2 ) Follow all warnings and instructions marked on the pro d u c t .
3 ) DO NOT block or cover the ventilation slots and
openings. They prevent the product from overh e a t i n g .
DO NOT place the product in a separate enclosure
or cabinet, unless proper ventilation is pro v i d e d .
4 ) Never spill liquid on the product or drop objects in to
the ventilation slots and openings. Doing so may
result in serious damage to the components.
5 ) Repair or service must be perf o rmed by a factory
authorized repair facility.
6 ) The product is provided with a UL-CSA approved,
3 - w i re ground type plug. This is a safety feature.
DO NOT defeat the safety purpose of the grounding
type plug. DO NOT staple or otherwise attach the
AC power supply cord to building surf a c e s .
7 ) DO NOT use the product near water or in a wet or
damp place (such as a wet basement).
8 ) DO NOT use extension cords. The product must be
installed within 6 feet of a grounded outlet re c e p t a c l e .
9 ) DO NOT install telephone wiring during a lightning storm .
1 0 ) DO NOT install telephone jacks in a wet location
unless the jack is specifically designed for wet locations.
1 1 ) Never touch uninsulated wires or terminals, unless the
line has been disconnected at the paging or
c o n t roller interf a c e .
1 2 ) Use caution when installing or modifying paging or
c o n t rol lines.
S u p p o rt Inform a t i o n
Paging systems integrated with small phone systems such as
Merlin Legend and Partner are supported by the National Service Assistance Center (NSAC). The main number for the
NSAC is 800-628-2888. Paging systems integrated with
l a rge switches such as the DEFINITY G3 are supported by the
Technical Service Center (TSC). The main number for the TSC
is 800-242-2121.
Federal Communications Commission (FCC)
Statement (Part 68)
This equipment is component re g i s t e red with the Federal Communications Commission (FCC) in accordance with Part 68 of
its rules. In compliance with the rules, be advised of the foll o w i n g :
R e g i s t e red equipment may not be used with Coin Te l e p h o n e
Lines. Equipment may be used with Party Lines in areas where
state tariffs permit such connections and when equipment is
adaptable for such serv i c e .
This equipment is re g i s t e red as follows:
Registration Number - CD245A-32726-KX-T
Ringer Equivalence - 0.3B
If trouble is experienced, the equipment should be disconnected from the interface to determine if this equipment, or the
telephone line is the trouble source. If the equipment is determined to be malfunctioning, it should not be reconnected until
repairs are effected.
Repairs to this equipment, other than routine repairs, can be
made only by the manufacturer or its authorized agents.
If the equipment causes harm to the telephone network, the
local telephone company may temporarily discontinue your
s e rvice and, if possible, notify you in advance. If advance
notice is not practical, you will be notified as soon as possible.
You will be given the opportunity to correct the problem and
i n f o rmed of your right to file a complaint with the FCC.
The local telephone company may make changes in its facilities, operations, or pro c e d u res that could affect the pro p e r
functioning of your equipment. If they do, you will be given
adequate notice in writing to allow you an opportunity to
maintain uninterrupted telephone serv i c e .
A P S C u s t o m
T a b l e o f C o n t e n t s
1.0
2.0
I n t ro d u c t i o n
1.1 Product Description and Overview . . . . . . . . . . . . . . . . . . . . . .Page 1•2
1.1.1 APS Custom Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 1•2
1.1.2 Physical Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 1•3
1.1.3 Personal Computer Interface (PCI) . . . . . . . . . . . . . . . . . . . . . .Page 1•4
1.2 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 1•4
1.2.1 Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 1•4
1.2.2 Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 1•4
Installing the APS Custom
2.1 Understanding System Requirements . . . . . . . . . . . . . . . . . . . .Page 2•1
2.2 Increasing Transmitter Coverage . . . . . . . . . . . . . . . . . . . . . . . .Page 2•2
2.3 Mounting the System Components . . . . . . . . . . . . . . . . . . . . . . .Page 2•3
2.4 Connecting the Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 2•4
2.5 Connecting the Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 2•5
2.6 Verifying Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 2•6
3.0
P rogramming the APS Custom
3.1 Installing the Personal Computer Interface . . . . . . . . . . . . . .Page 3•1
3.1.1 PCI Setup on Windows 95/98/NT System . . . . . . . . . . . . . . .Page 3•1
3.2 Creating the Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 3•2
3.2.1 Defining Database Characteristics . . . . . . . . . . . . . . . . . . . . . . .Page 3•2
3.2.2 Modifying System Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 3•5
3.2.2.1 Changing the Access Password . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 3•5
3.2.3 Setting PBX Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 3•6
3.2.3.1 Specifying PBX Feature Codes and Services . . . . . . . . . . . .Page 3•7
3.2.3.2 Specifying PBX Line Timing . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 3•8
3.2.3.3 Configuring Overhead Paging . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 3•8
3.2.3.4 Configuring Wide Area Paging . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 3•9
3.2.3.5 Configuring Local Wireless Paging . . . . . . . . . . . . . . . . . . . . . .Page 3•9
3.2.4 Assigning Port Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 3•10
3.2.5 Configuring Contact Closure Event Scripts . . . . . . . . . . . . Page 3•10
3.2.5.1 Adding An Overhead Page to a Contact Closure Script . . .Page 3•11
3.2.5.2 Adding A Wi reless Page to a Contact Closure Script . . . . . .Page 3•12
3.2.5.3 Copying An Existing Contact Closure Script . . . . . . . . . . .Page 3•12
3.2.6 Configuring Contact Closures . . . . . . . . . . . . . . . . . . . . . . . . . .Page 3•13
3.2.7 Creating Alphanumeric Messages . . . . . . . . . . . . . . . . . . . . . . .Page 3•14
3.3 Modifying an Existing Database . . . . . . . . . . . . . . . . . . . . . . .Page 3•14
3.3.1 Selecting a Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 3•14
3.4 Creating User Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 3•15
3.4.1 Entering User Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 3•15
3.4.1.1 Setting/Modifying User Passwords . . . . . . . . . . . . . . . . . . . . .Page 3•15
3.4.1.2 Defining the Available Paging Methods . . . . . . . . . . . . . . . .Page 3•16
3.4.1.3 Selecting the Default Paging Method . . . . . . . . . . . . . . . . . . .Page 3•16
3.4.1.4 Activating the Play Overhead Announcements Option . . .Page 3•16
3.4.1.5 Selecting the User May Disable Paging Option . . . . . . . . .Page 3•16
3.4.1.6 Specifying Pager Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 3•16
3.4.2 Modifying User Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 3•18
3.4.3 Deleting User Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 3•18
3.5 Creating A Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 3•19
3.5.1 Adding Group Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 3•20
3.5.2 Removing Group Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 3•20
3.5.3 Sorting Group Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 3•21
3.6 Using Remote Access Options . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 3•21
3.6.1 Connecting to the Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 3•22
3.6.2 Configuring PCI Direct Connect and Remote Access Setup Page 3•22
3.6.3 Sending the Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 3•23
3.6.4 Receiving the Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 3•23
3.6.5 Disconnecting from the Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 3•24
3.6.6 Performing a Pager Site Survey to Select Best
Transmitter Placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 3•24
3.7 Printing the Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 3•25
3.8 Saving the Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 3•25
4.0
P rogramming the PBX
4.1 F o rw a rding Service Port Extensions to a Hunt Gro u p . . . .Page 4•1
4.1.1 Configuring Service Port Extensions for Backup . . . . . . . .Page 4•1
4.1.2 Configuring Service Port Extensions for Wide Area . . . . .Page 4•1
Paging or Overhead Paging
4.2 Using Park Orbits with the APS Custom . . . . . . . . . . . . . . . .Page 4•2
5.0
Using the APS Custom
5.1 Entering Programming Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 5•1
5.1.1 Preparing the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 5•1
5.1.1.1 Transferring Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 5•2
5.2 Recording Names and Prompts . . . . . . . . . . . . . . . . . . . . . . . . . .Page 5•2
5.2.1 Managing Name Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 5•2
5.2.1.1 Recording a User Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 5•2
5.2.1.2 Deleting a User Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 5•3
5.2.2 Administering Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 5•3
5.2.2.1 Recording an Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 5•4
5.2.2.2 Deleting an Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 5•6
5.3 Playing an Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 5•7
5.4 Entering User-Controlled Paging Mode . . . . . . . . . . . . . . . . . .Page 5•7
5.5 Sending a Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 5•8
5.5.1 Paging an Individual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 5•9
5.5.1.1 Sending a Local Wireless Page . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 5•9
5.5.1.2 Sending an Overhead Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 5•10
5.5.1.3 Sending a Wide Area Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 5•10
5.5.2 Paging a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 5•11
5.6 Tr a n s f e rring to Another Party (Operator/AA) . . . . . . . . . . . .Page 5•11
5.7 Transferring to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 5•11
6.0
Tro u b l e s h o o t i n g
6.1 Solving Installation Problems . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 6•1
6.2 Contacting Lucent Technical Support . . . . . . . . . . . . . . . . . . .Page 6•6
Appendix A F requently Asked Questions A•1
Appendix B System Passwords B•1
PBX Feature Requirements for
Appendix C
A P S Custom Features C•1
Appendix D Wave Wa re Paging Transmitter D•1
Appendix E P roComm Plus® 32 Software Installation E•1
Appendix F APS Custom Forms F•1
Form 1 User Information Survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page F•1
Form 2 Public Address Announcement Record Sheet . . . . . . . . . . . . . .Page F•2
Form 3 Group Paging Records Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page F•3
Form 4 Alphanumeric Message Record Sheet . . . . . . . . . . . . . . . . . . . . .Page F•4
Index
G•1
C h a p t e r O n e
1
I n t r o d u c t i o n
The APS Custom is designed to meet the needs of today’s
professional workforce. Enabling quick and efficient paging
of individuals in or away from the office, the APS Custom
provides a solution for many of today’s call routing problems.
An automated paging system, the APS Custom connects to
the existing Key/PBX telephone system to automatically page
individuals, or groups of individuals (local wireless paging
only), using an overhead public address system, local wire l e s s
or wide area paging.
The APS Custom
offers a variety of
benefits, including:
During normal PBX operation, callers that reach the APS Custom are typically asked to
select from paging a party, or transfer to another extension. The exact prompts may
vary based on user-customization. When paging is selected, the desired party’s extension and the party can be immediately paged via overhead, local wireless or wide area
paging. For more detailed information on caller paging options, refer to section 5.5,
Sending a Page.
T h e re are also eight contact closure inputs available on the APS Custom. These inputs
allow switches outside the telephone system to activate pages. Switch inputs can range
f rom simple transactions, such as an alarm, to a more sophisticated machine transaction
that triggers the APS Custom to page the requested part y. When the APS Custom detects
a contact closure, it can automatically trigger a pre-defined script containing any
combination of overhead, local wireless and wide area pages and announcements. For
example, in the f reezer section of the local supermarket, freezer temperatures are contro l l e d
via automatic t h e rmostats. If one or more of the thermostats fails, freezer temperatures can
• Customized local wireless, wide area and
overhead paging capabilities
• No-fee local wireless paging
• Wide area paging that works with any service provider
• A single access number
• User paging method selection from any phone
• A professional, efficient and friendly communications solution
• A Windows® 95/98/NT-based Personal Computer
Interface (PCI) Program for system configuration changes
1 • 1
rise to an unsafe level triggering a contact closure and resulting in the paging of the
freezer aisle manager. For more detailed information on contact closures, refer to
section 3.2.6, Configuring Contact Closures.
1.1
1.1.1
P roduct Description and Over v i e w
The APS Custom is a comprehensive communications solution designed to
operate as an add-on to your existing Key/PBX configuration. The unit’s features include:
• Group paging capabilities
• Seven user-customizable overhead announcements
• Numeric and alphanumeric local wireless paging support
• Eight contact closures to trigger pre-defined pages (e.g., security, emerg e n c y, etc.)
• Professional pre-recorded voice prompts
• Easy-to-use programming software
• Handling of two simultaneous inbound calls
• Storage for up to 120 or 360 customized re c o rdings (user names)
APS Custom Components
B e f o re installation, verify that the APS Custom arrives with the items listed below.
✔ APS Custom unit and power supply
1 • 2
✔ Three (3) telephone cords
✔ Local transmitter and power supply
✔ Antenna
✔ APS Custom to transmitter serial cable
✔ Plastic screw anchors
✔ Modem Cable
✔ DB9 Breakout Cable
✔ BNC 90-degree Connector
✔ DB9 to DB25 Modem Cable
1.1.2
Physical Description
1
1
2
3
Line 1/Line 2/Line 3 t h ree Industry Standard Telephone (IST) analog communications
4
PCI/Modem connects the unit to a personal computer or modem
connector
Transmitter connects to the Transmitter Unit for local wireless paging.
External Inputs enables activation of contact closure s .
connector
2
for programming the APS Custom.
p o rts. Ports 1 and 2 service incoming calls. Port 3 handles all
o v e rhead pages and announcements, and wide area pages.
3 54
NOTE: The terms “Line” and “Port” are interc h a n g e a b l e .
5
9V AC jack accepts 9V AC power to the unit. The power supply
included with the unit provides 9V AC at 780mA
from a 110V AC source.
The front of the unit displays three LED indicators,
POWER, IN USE and PROGRAM.
POWER
IN USE
(red) lights when the unit is on.
(green) lights when there is activity on the APS
Custom. Activity is defined as any
inbound or outbound call transactions.
PROGRAM
(green) lights when the unit is in programming mode.
The unit is in programming mode when
connected to the personal computer interface
for database operations or when recording
names or announcements.
1 • 3
1.1.3
Personal Computer Interface (PCI)
The PCI enables you to create and configure a database that controls the behavior of the
unit. Using a personal computer, you configure PBX-specific paging, announcement and
contact closure information, store detailed system information and provide remote access
to the unit. The personal computer is not necessary for daily unit operation. For more
detailed information on the PCI, refer to Chapter 3, Programming the APS Custom.
1.2
1.2.1
System Requir e m e n t s
To use the APS Custom and its associated software, the PBX must support IST
connections with Overhead Paging, Call Park, Call Transfer and Call Pickup features.
For more detailed information on these features, refer to Section 2.1, Understanding
System Requirements. In addition, the computer system must meet the minimum system
requirements outlined below for programming.
H a rd w a r e
The minimum hard w a re re q u i rements that your Personal Computer (PC) system needs to
run the PCI include:
• 486 DX4 processor or higher (Pentium highly recommended)
• 16 MB RAM
• Hard Drive with at least 100 MB of free space
• CD-ROM drive
• 3 1/2” disk drive
• Available serial port or installed modem
1 • 4
1.2.2
S o f t w a r e
The minimum operating system and software re q u i rements that your PC system needs to
run the PCI include:
• Windows® 95, Windows 98, or Windows NT 4.0
• Procomm Plus® 32 communications software, version 4.7 (See Appendix E)
C h a p t e r T w o
2
I n s t a l l i n g t h e A P S C u s t o m
The APS Custom is designed for quick and easy
installation. This section provides the information
needed to install the APS Custom successfully.
NOTE: Pre-installation and user information surveys,
located at the end of this manual (Appendix F), are
also provided to aid in the installation of the unit.
2.1
Understanding System Requirements
B e f o re installing the unit, ensure that your telephone system supports a minimum of one
IST analog port. To customize your unit to best meet your needs and take full advantage
of the functions offered by the APS Custom, ensure your PBX supports the associated
features as identified. If your PBX does not support one or more of these features, specific
f u n c t i o n s of the APS Custom will not be available. Refer to Chapter 4, Programming the
PBX and Appendix C for more detailed information on PBX feature requirements.
T h ree Industry Standard re q u i red for maximum perf o rmance and capacity.
Telephone (IST) port s The following configurations are also supported, with the
noted suggested site conditions.
One IST analog port — if wide area and overhead paginga re
not re q u i red and low traffic volume is expected
Two IST analog ports — if wide area and overhead paging
a re not re q u i red and high traffic volume is expected
Two IST analog ports — if wide area and/or overhead
paging are re q u i red and low traffic volume is expected
T h ree IST analog port s — if wide area and/or overhead
paging are re q u i red and high traffic volume is expected
Call Forw a rd ability to forw a rd calls from one system extension to another
Call Park ability to place an outside call into a “global hold” re s o u rc e
on your PBX. Ty p i c a l l y, a “parked” call occupies one of a
set of park slots or “orbits” on your PBX. The call may be
retrieved from this “global hold” slot or “orbit” via a
specific command from any PBX extension. The park range
is limited to 3 digits.
2 • 1
Pickup Park ability to retrieve a call placed into a “global hold”
(a.k.a. Answer Back) resource slot or “orbit”. This feature is present in PBX
systems offering Call Park capabilities.
Hunt Group ability to define a set of PBX extensions as accessible via a
single master extension number. Typically, consists of two or
more extensions configured so that a single PBX extension
number will, when called, cause a ring to appear on any
one of the set of extensions making up the Hunt Group.
In addition to the minimal set of PBX features described above, the following feature
enhances the functionality of the APS Custom.
Park Recall ability for the PBX system to supervise calls which have
been placed into Park Orbits (see Call Park above). Upon
expiration of a set timeout, the calls are automatically
removed from orbit and forw a rded to the specified extension.
Ty p i c a l l y, the calls are re t u rned to the PBX extension that
originally parked the call. However, some PBX’s allow
f o rw a rding the call to another extension.
2 • 2
2.2
!
I n c reasing Transmitter Coverage
Before installation, it is important to consider the paging area to be covered by the
transmitter. The range and performance of the transmitter can be improved with the
proper positioning of the antenna. The antenna is installed inside the building near the
t r a n s m i t t e r. For example, to cover a large paging area, or in an area where
transmission interf e rence is expected, you can boost overall perf o rmance by positioning
the antenna as high up on the building as feasible. When paging throughout a
multi-story building, better perf o rmance may result from positioning the antenna at the
midpoint of the building. To ensure optimal placement of the transmitter, refer to section
3.6.6, Performing a Pager Site Survey.
WARNING: Do not attempt to operate the paging system without the
antenna connected to the paging transmitter. Damage
to the paging transmitter may result.
WARNING: Do not use “cable TV” type coaxial cable, or any other
!
type of cable not specifically designed for 400MHz
wireless paging requirements. Damage to the paging
transmitter may result.
2.3
Mounting the System Components
To ensure a proper installation of the APS Custom, follow the guidelines below.
For the APS Custom Control Unit:
• Never install the unit in a damp area or where the unit may be exposed to
moisture or extreme fluctuations in temperature.
• Never install the unit in areas where the ambient temperature goes below 40
degrees (F) or exceeds 90 degrees (F).
• Connect the unit to the transmitter using the shielded RS232 type data cable
provided with your transmitter. Route the connections to keep them clear of
induced magnetic or electrical noise. The distance between the unit and
transmitter should not exceed 50 feet, or 15 meters. The data cable should
be connected securely to the APS Custom transmitter port on one end and to
the proper transmitter data port on the other. Please refer to Appendix D,
Wave Ware Paging Transmitter.
• Mount the unit and transmitter near a standard 110V AC power source.
The unit comes equipped with a 9V AC power jack. The power supply
included with the unit provides 9V AC at 780mA from a 110V AC source.
• Install the APS Custom as a wall-mount unit. Drill templates are provided
for the unit to assist the installer in properly placing the mounting screws.
• When mounting the unit on hollow walls or other similar materials, use
suitable fasteners. Plastic screw anchors are provided.
For the transmitter:
• Never install the antenna near or adjacent to telephone, public address or
data communications lines, or overhead power cables.
• Avoid running antenna cables adjacent to other cables.
• Avoid mounting the transmitter near telephone exchanges or computer
equipment.
• Always use 50-ohm coaxial cable between the antenna and transmitter.
WARNING: Coaxial cable used for television, satellite or CCTV
!
installations is normally 75-ohm and unsuitable for
connecting the antenna and transmitter.
• Avoid mounting the unit on or near foil-backed plasterboard, metal mesh or
wire-reinforced glass, metal sheeting, large mirrors suspended ceilings or
elevator shafts.
2 • 3
• Avoid direct contact with the circ u i t ry to prevent electrostatic discharge (ESD).
• NEVER transmit without an antenna attached to the transmitter.
• Ensure proper data pin connections.
• During normal paging operations, position the paging transmitter antenna
vertically to maximize paging range. When using a transmitter in the shelf
mount configuration, use a right angle coaxial antenna adapter for proper
antenna positioning.
• Install the APSXMTR unit as a wall-mount unit or in some other secure
location.
• Right angle brackets and screws are provided for wall mounting.
2.4
Connecting the Unit
The physical components of the system include:
APS Custom unit
✔
✔ Transmitter
✔ Antenna
✔ DB9 Null Modem Cable
✔ DB9 Cable to Flying Leads
✔ DB9 to DB25 Modem Cable
To connect the unit, follow the steps below.
1. Connect the telephone line inputs. Line 1 is for Port 1 and must be connected
correctly to ensure successful system operation. Line 2 is for Port 2 used as
the second call handling port in higher traffic. Line 3 is for the outbound
port, Port 3, used for wide area and/or overhead paging.
NOTE: To ensure proper operation of the unit, the physical line connections
must match the information specified in the PCI database.
2 • 4
2. Connect the data cables to the unit and transmitter. The power LED on the
unit will be lit.
3. Optionally, connect one or more of the contact closure port pins to external
dry contact closure type switches. Please refer to the contact closure port pin
specification for proper connection (Figure 2-1). A closure between any contact
pin (1-8) and Common (pin 9) will cause that event to activate. For more
detailed information on contact closures, refer to section 3.2.5, Configuring
Contact Closure Event Scripts.
4. Connect the PCI interface. To send the pre-programmed database,
refer to section 3.6.3, Sending the Database.
5. If you are connecting a modem, go to section 2.5, Connecting the Modem n o w.
If not, go on to Step 6.
6. Connect the output plug from the power supply to the 9V AC jack on the
unit. Plug the power supply into a 110V AC outlet. The power LED on the
unit should be lit.
Cable
Pin Function Color Code
1 Contact 1 Brown
2 Contact 2 Red
3 Contact 3 Orange
4 Contact 4 Yellow
5 Contact 5 Green
6 Contact 6 Blue
7 Contact 7 Purple
8 Contact 8 Grey
9 Common White
2.5
Connecting the Modem
Verify dipswitch settings on the modem. 1-4-6-7 UP. 2-3-5-8- DOWN.
To set up the modem, do the following:
1. Make sure that both the APS Custom and the modem are turned off.
2. Connect the modem to the PCI/Modem port on the APS Custom unit. Use
the modem cable supplied with the APS Custom.
3. Connect the modem to a phone line with a telephone cord. Note the
number for that phone line.
4. Connect the modem's power supply to the modem and plug it in.
5. Turn on the modem.
6. Connect the output plug from the power supply to the 9V AC jack on the
unit. Plug the power supply into a 110V AC outlet. The power LED on the unit
should be lit. The INUSE Program LEDs will flash several times and then stop.
F i g u re 2-1: Contact Closure to Pin Assignments
The APS Custom will automatically detect the modem and initialize it. The APS Custom is
now ready for remote access.
2 • 5
2.6
Verifying Installation
To avoid operational problems and verify that the unit was installed corre c t l y, perf o rm the
following checks.
• Check the unit to transmitter data cable connections. Incorrect cable
connections, together with an incorrect signaling format, are the most
common installation errors.
• Verify that the transmitter and pager frequencies match.
• Ensure that the pagers are at least 10 feet (3 meters) from the transmitter
and antenna.
• Ensure that the pager batteries are installed and the pagers are turned on.
• Ensure the POWER LED lights on both the unit and transmitter are lit. If the
LED lights are not lit, verify the power connections.
• Ensure that the TX LED on the transmitter lights for the duration of
transmission. If not, check the data cables.
• Verify that the unit can pick up a ringing line.
• Verify that the PCI can communicate with the unit
(see section 3.0, Programming the APS Custom).
• Verify that the database was sent correctly.
• Verify that user’s pager CAP codes (Local Pager IDs) were correctly
programmed into the database.
2 • 6
• Verify interface with the PBX - overhead paging, transferring a call, etc.
C h a p t e r T h r e e
3
P r o g r amming the APS Custo m
The APS Custom PCI enables you to:
• Create, modify and store user databases
• Store system information, including PBX parameters, port
data and paging data
• Receive and send user and system information to the APS Custom
• Send APS Custom system firmware
• Provide access to the APS Custom unit via direct or modem
connection
• C reate and edit event scripts comprised of overhead announcements,
user names, wide area pages and local wireless pages
• Associate scripts with contact closures
• Assist the installer in testing the local paging system using
the Pager Site Survey
3.1
Before installing the APS Custom Personal Computer Interface (PCI), check the minimum
system requirements discussed in Section 1.2, System Requirements. If the PC does not
meet the minimum requirements, you may have trouble installing or using the software.
The PCI installation re q u i res the 3 1/2” diskette that accompanies the APS Custom PCI
s o f t w a re package (PEC 5338-SOF Com Code: 408129064) and a copy of Procomm
Plus® 32 communications software, version 4.7.
NOTE: Install the Procomm Plus software before installing the APS Custom
3.1.1
To install the PCI software on a PC running Windows 95/98 or NT 4.0, follow the steps below.
Installing the Personal Computer Interface
PCI as the APS Custom installation procedure checks for the existence
of the Procomm Plus 32 communications package (see Appendix E).
P C I Setup on Windows® 95/98/NT System
1. Close any open applications.
2. Insert the installation diskette labeled “Install Disk 1” into the disk drive
(usually drive A:).
3. Click on the “Start” button and select Run to display the “Run” Dialog box.
4. Click on the “Browse” button to display the Browse dialog box. Find and
click on the 3 1/2” Disk Drive (A:) icon. Click on Open.
3 • 1
5. Select Setup and Click Open to place the “Setup.exe” file in the File name
text box. Click on the Open button to return to the Run dialog box.
6. Click on the “OK” button to begin the Setup Process.
NOTE: It may take a few minutes for the introductory graphic to
appear on the screen.
7. Follow the instructions on the screen.
8. The PCI selects a default directory in which to install the program. If the PCI
does not detect the Procomm Plus Aspect Directory, the program prompts
you to specify a directory. Selecting the default is recommended.
9. Select OK to complete the installation. If you are using Windows 95/98,
shortcut icons are created on the desktop for quick access to the PCI
software. Shortcut icons will not be created in Windows NT.
10. Remove the installation diskette from the drive.
3.2
The PCI enables you to create one or more databases to interface with the APS C u s t o m
unit. The information entered is specific to the unique application of the configure dunit (e.g.,
PBX information, site-specific information, etc.). Information, including user re c o rds, user
g roups and system configuration data can not be shared among databases, and must be
e n t e red for each database created. Use the mouse or Tab key to move between data fields.
C reating the Database
NOTE: Additions and/or changes to the database are stored immediately in the
database (there are no separate steps required to save additions and/or
changes to the database).
3.2.1
The ProComm Plus and APS Custom applications should be loaded (see Appendix E,
ProComm Plus® 32 Software Installation). To begin entering the necessary system data,
select the APS Custom PCI icon. (No icons are created in Windows NT. Windows NT
users can launch APS Custom PCI from the Start Menu. Click on Programs and select
APS Custom PCI.) The PCI Main Dialog Box appears on the screen (see Figure 3-1).
Defining Database Characteristics
3 • 2
F i g u re 3-1: PCI Main Dialog Scre e n
F i g u re 3-2: Database Information Scre e n
To create a database, select the New Database icon at the top of the screen. The Database Information screen appears (Figure 3-2).
Database information fields include:
Database Name a user-defined 20 character alphanumeric field.
Site Inform a t i o n optional fre e - f o rm fields.
(Job Name, Job Number)
PBX Extension Length selectable field identifying the dialing mode of the PBX.
You select from a two, three or four-digit dialing mode.
3 • 3
WARNING: PBX Extension Length can ONLY be specified during the initial
!
database setup. If entered incorre c t l y, or if future modifications
a re needed, the database must be deleted and re c re a t e d .
Passwords System Passwor d and Security Code - are four-digit
(Modify Announcements, numbers used to secure the unit and database inform a t i o n ,
Modify Programming) and control access to the unit. These passwords are
needed to record or delete overhead announcements or
names. The system defaults to 6263 for the System
Password and 9832 for the Security Code. Changing these
passwords is recommended. (See Appendix B, System
Passwords for more information.)
Current APS 120/360 Access - user-defined alphanumeric
password to connect the APS Custom PCI program to the
APS Custom unit. The APS Custom 120/360 unit is
shipped from the factory with the APS 120/360 Access
password set to LUCENTAP. If you are connecting to the
APS Custom unit for the first time and the APS Custom unit
is new, the Current APS 120/360 Access field should be set
to LUCENTAP. When creating a new database with the
APS Custom PCI program, the New APS 120/360 Access
field defaults to LUCENTAP. If the APS 120/360 Access
password in the APS Custom unit has already been
changed, the updated password is entered in the Current
APS 120/360 Access field.
3 • 4
New APS 120/360 Access - user-defined alphanumeric
password to change the APS 120/360 Access password
within the APS Custom unit. Normally, the password in the
New APS 120/360 Access field will be identical to the
password in the Current APS 120/360 Access field. When
you need to change the APS 120/360 Access password for
the APS 120/360 unit, the new password must be entered
in the New APS 120/360 Access field. Changing the APS
120/360 Access password in the APS Custom unit is
recommended.
Caller Entry Confirmation - selectable field that controls the
prompting/confirming requested of a caller. The system
defaults to requiring confirmation (e.g., "You entered extension
1234. If this is correct, press one. If you would like to
specify a new extension, press 2.")
Adopt Unit - field for Lucent Technologies factory use only.
When you complete the database information, select OK. A confirmation message
appears on the screen. Select OK. The database name appears at the top right of the
screen. You can now complete the System Configuration, User Information and Remote
Access sections of the database.
3.2.2
The System Data option enables you to review and/or modify current database
characteristics. You can modify both site and password information, including Caller
Entry Confirmation. Database Name and PBX Extension Length are static fields and can
not be modified.
Modifying System Data
F i g u re 3-3: System Data Scre e n
To modify system data, access the APS Custom System Data Screen (Figure 3-3) by
selecting the System Data option from the PCI Main Dialog Screen (Figure 3-1). Select
the field to modify, delete the existing data values, and type the new system inform a t i o n .
Repeat as necessary to update additional system data.
Select OK to accept the updated system data, or Next to move to the PBX Parameters scre e n .
3.2.2.1
To change the Access password in the APS Custom unit do the following:
1. Run the APS Custom PCI program. Then, open the database for the target
2. F rom the PCI Main Dialog window, click the System Data button. In the System
Changing the Access Password
APS Custom unit.
Data screen (Figure 3-3), there are two APS 120/360 Access Password fields.
The Current APS 120/360 Access field will show the current Access password .
The APS Custom unit is shipped from the factory with its Access password set
to LUCENTAP.
3 • 5
3. Enter the APS 120/360 Access password you want to use in the New APS
120/360 Access field. The Access password must be 8 characters in length
and it is case sensitive. Click the OK button and the APS Custom PCI program
will return to the PCI Main Dialog window.
4. Connect to the APS Custom unit. Once connected, click the Send Database
button to send the database. The Access Password in the APS Custom unit will
not be changed unless the database is sent. Once the database has been sent
successfully, the APS Custom unit's Access Password will be set to the new
password. The APS Custom PCI program will then update the Current APS
120/360 Access Password field to match the New APS 120/360 Access
Password field.
5. Click the Disconnect button and the Access password change process is
complete. The Current APS 120/360 Access password now matches the New
APS 120/360 Access password in the System Data screen.
3.2.3
The PBX Parameters option enables you to specify how the APS Custom interfaces with
the PBX to perform call transfers, parking, and interface with the voice mail system. PBX
timing parameters are also specified on this screen.
Access the PBX Parameters screen (Figure 3-4) by selecting the PBX Parameters option
f rom the PCI Main Dialog screen (Figure 3-1). When the parameters are entered, select
OK to close the screen, or Next to move to the Port Data scre e n .
WARNING: The PBX Parameters screen displays the PBX Extension
!
Setting PBX Parameters
Length specified during database creation. PBX Extension
Length can be specified ONLY during the initial database
setup. If entered incorre c t l y, or if future modifications are
needed, the database must be deleted and re c re a t e d .
3 • 6
F i g u re 3-4: PBX Parameters Scre e n
3.2.3.1
PBX Feature Codes include Access Delay, Call Tr a n s f e r, Call Pickup, Call Park Dialing
Sequences and Park Range.
(a.k.a. Answer Back) pick up a parked call.
Specifying PBX Feature Codes and Ser v i c e s
Access Delay specifies the number of seconds associated with the Access Delay
Substitution Feature Code key.
Call Transfer identifies the dialing sequence required for an analog station to
transfer a call.
H re p resents the (H)ook Flash signal sent to the PBX. A Hook Flash is a
m o m e n t a ry ‘on hook’ signal to the PBX. The Hook Flash and Off
Hook Pause duration values are specified in the PBX Line Timing
section.
T re p resents the (T)ransfer code used to identify where the
extension information is placed in the transfer string.
Call Pick up identifies the dialing sequence required for an analog station to
3 • 7
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