Motorola 3460 User Manual

Download

Page 1

Motorola

3460 Fast’R User Guide

Page 2

3460 Fast’R

Notices

Proprietary Material

Information and software in this document are proprietary to Motorola, Inc. (or its Suppliers) and without the express prior permission of an officer of Motorola, Inc., may not be copied, reproduced, disclosed to others, published, or used, in whole or in p art, for any purpose other than that for which it is being made available.

This document is for information purposes only and is subject to change without notice.

Writer: Christina H. Lamkin Publication Specialist: Denise Skinner Illustrator: Tim Kinch

This manual is current for Release 5.1 of the 3460 Fast’R Modem.

To comment on this manual, please send email to:

Part No.: T0022-01, Rev F Publication Code: DS First Printing: April 1997

LGEN031@email.mot.com

or use the Customer Response Card in this manual.

Page 3

3460 Fast’R

About This Guide Motorola Customer Information Customer Response Card

Chapter 1. Hardware Installation

Introduction ........................................................................................... 1-1

Installing a Stand-Alone Modem .................................... .... .................. 1-3

Safety and Operational Notices ....................................................... 1-7

Installing an AccessWay Enclosure ...................................................... 1-10

Checking AccessWay Enclosure Shipment ..................................... 1-10

Site and Power Preparation .............................................................. 1-10

Installing the Enclosure in an Equipment Rack .............................. 1-15

Cabling an AccessWay Enclosure.................................................... 1-16

Cabling One or More Enclosures to a Computer ............................ 1-18

Modem Addresses in Multiple-Enclosure Configurations .............. 1-20

Installing/Removing Mode m Cards ......................... ... .... ...................... 1-21

Installing a Modem Card ......................... ... .... ......................... ........ 1-21

Removing a Modem Card ............................................................... 1-23

Power Modules ..................................................................................... 1-24

AC Power Module ........................................................................... 1-24

DC Power Module ........................................................................... 1-25

Installing a Second DC Power Module........................................ .... 1-29

Installing a Modem Daughtercard, Vanguard Enclosure ...................... 1-31

Set-Up .............................................................................................. 1-31

Chapter 2. Basic Modem Setup

Introduction ........................................................................................... 2-1

Before You Start ............... ... .... .... ............................................... ........... 2-1

Vanguard Daughtercard Setup ......................................................... 2-1

Asynchronous Operation ...................................................................... 2-2

Entering Commands to the Modem................. .... ... .......................... 2-2

Setting Up for Asynchronous (Dial) Operation................................ 2-2

Leased-Line Synchronous Operation .................................................... 2-3

Fax Setup on Windows ......................................................................... 2-4

Chapter 3. Advanced Modem Setup

Vanguard Daughtercard Setup ......................................................... 3-1

Modem Configuration and Comm and s ................................................. 3-2

What is the Configuration? .............................................................. 3-2

Issuing AT Commands ..................................................................... 3-2

Issuing Network Management Commands ...................................... 3-2

What Are Option Sets? .................................................................... 3-3

Managing Option Sets .......................................................................... 3-4

Selecting and Customizing Option Set 1.......................................... 3-4

Selecting and Customizing Option Set 2.......................................... 3-5

Option-Set Parameter Default Options ............................................ 3-6

AT Commands for Modem Tasks .................................................... 3-8

iii

Page 4

3460 Fast’R

Chapter 3. Advanced Modem Setup (Continued)

Non-Option Set Parameters.............................................................. 3-10

Access Security Functions .................................................................... 3-14

Password Verification on Connection .............................................. 3-14

Configuration and Phone Number Access Restriction .................... 3-15

Outbound Dial Restriction ............................................................... 3-16

Quiet Answer ................................................................................... 3-16

Access Security AT Command Summary ....................................... 3-16

Configuring a Remote Modem (AT*RA)............................................ 3-17

Network Manage m e nt (AT*NE) ........................................................ 3-19

Configuring Modems for Restoral ........................................................ 3-22

Chapter 4. Fast’RVu

Introduction ........................................................................................... 4-1

Getting Started With Fast’RVu ............................................................. 4-2

Language Options ............................................................................ 4-3

Specifying a Modem in Fast’RVu ................................................... 4-3

Useful Information........................................................................... 4-5

Viewing and Setting Modem Options ................................................... 4-6

Checking Device, Circuit, and Signal Status ........................................ 4-7

Entering Commands ..................................... ......................... ............... 4-8

Executing Line and Modem Tests ......................................................... 4-10

Using Fast’RVu to Communicate With a Remote Modem.................... 4-11

Downloading Modem Software ........................... .... ............................. 4-12

Chapter 5. Troubleshooting Problems and Improving Performance

Troubleshooting Steps .......................................................................... 5-1

Troubleshooting Actions ....................................................................... 5-2

Running Diagnostic Tests ..................................................................... 5-10

Appendix A. Regulatory Information

In This Appendix .................................................................................. A-1

EEC Directive Conformity ................................................................... A-2

Regulatory Marking ...................................... ... ..................................... A-5

Country Statutory Statements: Canada ................................................. A-6

Industry Canada Equipment Attachment Limitations ..................... A-6

Country Statutory Statements: U. K. .................................................... A-8

Country Statutory Statements: U. S. A. ................................................ A-9

Product Safety Regulatory Marking ..................................................... A-12

Appendix B. Attention (AT) Commands

In This Appendix .................................................................................. B-1

AT Command Set .................................................................................. B-1

Options Stored in Status (S-) Registers ................................................ B-31

Result Messages and Codes .................................................................. B-34

Page 5

3460 Fast’R

Appendix C. Specifications

In This Appendix .................................................................................. C-1

Physical Characteristics ............................ .... ... .......................... ........... C-2

Operating Modes.................................................................................... C-3

Environmental Limits .......................................................................... C-4

Electromagnetic Compati bil ity ....................................... .... ... .... ........... C-5

AccessWay Enclosure Power Supply and Power Requirements .......... C-6

Connectors and Interfaces ..................................................................... C-8

AccessWay Enclosure Connectors and Interfaces ........................... C-8

Vanguard 3460 V.34 Daughtercard Connectors and Interfaces ....... C-12

Stand-Alone Modem Connectors and Interfaces.............................. C-13

Compatibility ........................................................................................ C-21

Appendix D. Four-Button/LCD User Interface

Introduction ........................................................................................... D-1

Menu Organization—Categories, Parameters, and Options ................. D-2

Using the Front-Panel User Interface ................................................... D-3

LCD Display ................................. .... ... .......................... .................. D-3

Control Buttons ................................ ... .... ........................................ D-3

Status LEDs ..................................................................................... D-4

Return Procedures Index

Page 6

Page 7

3460 Fast’R

About This Guide

Introduction

This guide describes Motorola 3460 Fast’R Modem hardware and software installation and opera tio n.

Audience

This manual is intended for operators of the Motorola 3460 Fast’R and Fast’R Plus Modem and the Vanguard 3460 V.34 Daughtercard modem.

Special Notices

The following notices emphasize certain information in the guide: IMPORTANT: Emphasizes significant procedural information.

Caution

Warns you against damage to software, hardware, or data.

Mise en Garde

Une mise en garde vous fournit des informations qui, si ell es ne sont pas observées, peuvent se traduire par des dommages pour le logiciel, le matériel ou les données.

vii

Page 8

3460 Fast’R

Vorsicht

Ein Vorsichtshinweis macht Sie darauf

aufmerksam, daß Nichtbefolgung zu Software-, Hardware- oder Datenschäden führen kann.

¡Precaución!

La precaución le ofrece información, que de no cumplirse, puede derivar en posibles daños tanto para el software y el hardware, como para ambos.

Warning

Warns you against physical injury.

Avertissement

Un avertissement constitue le message le plus sérieux, indiquant que vous pouvez subir des blessures corporelles.

viii

Warnung!

Eine Warnung ist der ernsthafteste Hinweis auf Körperverletzungsgefahr.

¡Advertencia!

Una advertencia es un aviso importante, que le advierte sobre la presencia de un inminente peligro.

Page 9

3460 Fast’R

Trademarks

The following are trademarks or registered trademarks of their respective companies or organizations.

Mark Company/Organization

AT Hayes Microcomputer Products, Inc. Windows Microsoft Corporation

All other brand and product names are trademarks or registered trademarks of their respective owners.

Page 10

Page 11

Motorola Customer Information

If you have questions or problems, or you need assistance with technical, sales, or billing matters, please call our Customer Support Center:

• (800) 544-0062 from the U.S.A. and Canada

• (508) 261-0366 from other locations

To Access the Motorola World-Wide Web Site

Company and product information can be found on our Web site at:

http://www.mot.com/ING/

To Order Additional Motorola User Documentation

To order additional copies of Motorola user documentation, call (508) 261-5933.

Page 12

Page 13

Customer Response Card

Motorola would like your help in improving its product documentation. Please complete and return this card to provide your feedback. U.S.A customers can use the pre-paid reply envelope. All customers can fax to (508) 339-9592; Attention: Product Documentation.

To discuss your comments with a member of Motorola documentation group, provide telephone information at the bottom of this page. Thanks!

Your Name _________________________ ______________________ Company Name ___________________________________________ Address ________ ____________________ ____________________ __

_____________ ____________________ _________________ _______

Document Title: 3460 Fast’R User’s Guide Part Number : T0022-01, Rev F

Please rate this manual for usability:

Excellent Good Average Below Average Poor

What did you like about the manual? _____________________________________

_________________________ ______________________________________ ____ _________________________ ______________________________________ ____

What informatio n, if any, is missing from the manual? ________________________

Cut Here

_________________________ __________________________________________ _________________________ __________________________________________

Please identify any sections/concepts that ar e unclear or explained inadequately.

_____________________________________________________________ _____________________________________________________________

Additional commen ts/suggestions. ____________ ___________________________

_________________________ __________________________________________ _________________________ __________________________________________

________________________ _________________________________

Telephone ____________ Ext. _______ Best time to call__________

International readers: please ma il this card to M U East, MS M3-30, Mo torola, In c., 20 Ca bot Boulevard, Ma nsf ield, MA USA 02048.

Page 14

FOLD HERE

DO NOT TEAR – FOLD HERE AND STAPLE

BUSINESS REPLY MAIL

FIRST CLASS PERMIT NO. 39783 MANSFIELD, MA POSTAGE WILL BE PAID BY ADDRESS EE

NO POSTAGE

NECESSARY

IF MAILED

IN THE

UNITED STATES

Motorola University East M3-30 20 Cabot Boulevard Mansfield, Massachusetts 02048-1193 USA

Page 15

Chapter 1

Hardware Installation

Introduction

The Motorola 3460 Fast’R or 3460 Fast’R Plus modem provides reliable data communication to meet a wide variety of networking requirements.

The 3460’s formations include:

• A stand-alone formation with either: — A modem that supports a two-wire leased-line or dial-line

connection

— A modem that supports a two- or four-wire leased-line

connection or a dial connection

Some stand-alone modems have an LCD display and four menu-navigation buttons, so you can set configuration options and monitor operation by directly accessing the modem.

• An Accessway enclosure-card formation with either: — A pair of modems that support two-wire leased-line or

dial-line connections

— A modem that supports a two- or four-wire leased-line

connection or a dial connection

• A Vanguar d daugh tercard for mation with a modem that supports a

two- or four-wire leased-line connection or a dial connection

The 3460’s features include:

• Synchronous and asynchronous communication in one unit, with

two preset configurations for typical applications

• Automode with telephone-number linking and auto-redial

• ITU TS Compliance to V.34, V.32bis, V.32, V.29, V.27ter, V.23,

V.22, V.22bis, V.21, V.17, Bell 212A, Bell 103

• Synchronous data rates up to 33.6 KBPS and asynchronous data

rates up to 230.4 KBPS

• Industry-standard error detection and data compression

• Hayes AT and V.25bis support

1-1

Page 16

3460 Fast’R

• Automated software download and flash memory for easy

upgrades

• V.54 diagno stic test suite

• LED displays that indicate modem activity

• Light bar displays (stand-alone modem only) that indicates line,

data, and link-utilization rates

• Support for the Motorola 9000 Open Management System (OMS)

Network Management System

• Support for secondary-channel modem management

• Restoral: automatic rerouting of data traffic to the PSTN, over a

two-wire dial line, for backup of critical leased-line applications when a leased line fails or signal quality deteriorates. Restoral is available on units that support four-wire leased-line operation.

• Support for Fax Class 1, Class 2.0, and Group 3 fax standards, to

enable transmission and receipt of faxes at up to 14.4 KBPS (with a fax application installed)

• LCD display and menu-navigation buttons, on some stand-alone

modems

For instructions on installing a Vanguard 3460 V.34 Daughtercard in a Vanguard enclosure, refer to the Vanguard Daughterc a rd Installati on Guide (Part No. T0020-02).

1-2

Page 17

3460 Fast’R

Installing a Stand-Alone Modem

In the shipping carton, locate the items shown in Figure 1-1.

Ferrite Beads (2)

(With Some Units)

Power Transformer

RJ11 Telco

Cable

This User’s Guide

3460 Fast'R S t and-Alone Mode m

(Some modem front panels differ from the one shown.)

Figure 1-1. 3460 Fast’R Stand-Alone Modem Parts

Installing a Stand-Alone Modem

Step Action

1. Compare the modem package cont ents to Figure 1-1. If a part is

missing, contact your nearest Motorola representative, or:

• In the U.S.A.— Motorola Customer Administration, 20 Cabot Blvd., Mansfield, MA 02048. (5 08) 261-4745.

•Outside the U.S.A.—Motorola distributors are listed on our Web site, at: http://www.mot.com/MIMS/ISG/

2. Plug the modem power-transformer cable into the modem’s

3. Connect a cab l e fro m a co mputer serial port to the mode m ’s

AC~ connector and then into a power supply outlet.

DTE connector .

1-3

Page 18

3460 Fast’R

Installing a Stand-Alone Modem

(continued)

Step Action

4. If ferrite beads are included with your modem, install them on

5. For two-wire leased-line or dial-line modems:

6. Set the modem power switc h to the On (1) position. The modem

7. Stand-alone modem hardware installation is complete.

both telephone cables:

a) Snugly wrap the cable once completely around the

bead (Figure 1-2).

b) Set the cable into the bead cutouts. Ensure that 2.5 to

4 cm of the cable extend from the bead (on the end you insert into the modem connect or).

c) Snap the bead closed. You can reopen and close it to

reset the cable.

a) Plug the telephone cable into the modem’s LINE

connector (Figure 1-3) an d to the telephone wall jack.

b) To use a telephone set on the same line as the modem,

ensure that the ferrite bead (if included) is installed on the cable; then plug it into the modem’s PHONE connector.

For two- or four-wire leased-li ne/dial-line modems:

a) Optionally, plug an analog dial line telephon e cable

into the modem’s PHONE LINE connector (Figure 1-3) and to the telephone wall jack.

b) Ensure that the ferrite bead (if in cluded) is insta lled on

a leased-line cable; then plug it into the modem’s LEASE connector.

executes self-tests. A modem indicates test results as follows:

• Successful completion: MR LED steady on.

• A problem by setting LEDs in one of these ways:

— MR: slowly blinking. TR: on. OH: off. CD: off. — MR: off. TR: on. OH: on. CD: on.

You can also check self-test completion with Fast’RVu. Select Status, then select:

• EIA to display DCD, DTR, DSR, CTS, and RTS signal states

• Device to display rate and mode parameters that describe the modem’s current state

Note the LED pattern. Report any problem to Motorola Support.

Go on to Chapter 2, Basic Modem Setup, or Chapter 3, Advanced Modem Setu p.

1-4

Page 19

3460 Fast’R

Cable

2 - 4 cm

Cable Looped Once Around Bead

To Modem Connector

Figure 1-2. Ferrite Bead Installation

1-5

Page 20

3460 Fast’R

(A) Modems that support two-wire

leased- or dial-line connections

LINE PHONE

DTE

Optional Fast’RV u Connectors. See Chapter 4.

(B) Modems that support two- or four-

wire leased-line/dial-line connections

PHONE

LINE LEASE

DTE

OUT

NM 1 0

Power

Transformer

AC~

1 0

Power Transformer

OUT

AC~

Connect to Fast’RVu in either of these ways:

• With NC cables, shown in (A)

• With data cables, using logical secondary channel

Figure 1-3. Modem Rear Panel and Cable Connections

1-6

Page 21

3460 Fast’R

Safety and Operational Notices

Power Transformer

Warning

The stand-alone modem is for use with an approved power transformer, available only from Motorola, Inc.

Avertissement

Le modem autonome doit être utilisé avec un transformateur de courant homologué, disponible uniquement aupr ès de Motorola, Inc.

Warnung

Das freistehende Modem ist mir einem zugelassenen, ausschließlich von der Motorola, Inc. erhältlichen Leistungstransformator zu verwenden.

Connecting Ports

Warning

Ports that are capable of connect ing to other apparatus are defined as SELV. To ensure conformity with EN60950 ensure that these ports are only connected to ports of the same type on other apparatus.

Warning

Les ports qui sont susceptibles d’être connectés à des équipements sont désignés comme TBTS. Pour garantir la conformité à la norme EN 60950, n’interconnecte ces ports qu’avec des ports du même t ype sur des autres matéri els.

Warning

Anschlusse, die mit a nderen Geraten verbindet werden konnen, sind als SELV beschrieben. Um Konformitat mit EN 60950 zu versichern, sichern Sie es, daß diese Anschlusse nur mit den des selben Type auf anderen Geraten verbindet werden.

1-7

Page 22

Repair

3460 Fast’R

Warning

Do not attempt to repair the modem or enclosure. They contain no electronic components that can be serviced or replaced by a user. Any attempt at user service of the modem or enclosure, or ope ning of the modem, voi ds the product warranty.

Avertissement

N’essayez pas de réparer le modem ou le boîtier. Ils ne contiennent aucun composant électronique pouvant être réparé ou remplacé par un usager. Toute tentative de réparation du boîtier du 3460 F ast’R ou de l’AccessWay 16 par un usager, ou toute intervention à l’intérieur du 3460 Fast’R, annule la garantie du produit.

Warnung

Versuchen Sie nicht, das Mo dem oder sein Gehäuse z u reparieren. Es sind keine durch den Benutzer wartungs- oder austauschfähige Teile darin enthalten. Bei jeglichem Öffnen oder Wartungsversuch am 3460 Fast'R bzw. AccessWay 16-Schaltkasten durch den Benutzer verfällt die Gerätegarantie.

1-8

Page 23

Lightning

3460 Fast’R

Warning

All Motorola devices should be used in environments designed for computers and elect ronic equipment. In areas

susceptible to lightning, take precautions to prevent damage to electronic equipment. Contact your tel ephone

company, or an electronic accessories vendor, for information on lightning pro tection equipment. Customers experien cing problems caused by s urges fr om lightning have el iminated such problems by installing appropriate surge suppressors on power and data lines connected to Motorola devic e s.

Ave rt isse me nt

Tous les dispositifs Motorola doivent être utilisés dans des environnements conçus pour des ordinateurs et du matériel électronique. Dans les zones susceptibles d’être frappées par la foudre, prenez des précauti ons pour éviter que le matériel électronique soit endommagé. Contactez votre compagnie téléphonique, ou un vendeur d’accessoires électroniques, pour obtenir des renseignements concernant les systèmes de protection contre la fo udre. Certains usagers confrontés à des problèmes causés par des sautes de tension dues à la foudre ont éliminé ces problèmes en installant des régulateurs de tension appropriés sur les câbles électriques et les câbles de données reliés aux dispositifs Motorola.

Warnung

Motorola-Geräte sind grundsätzlich in für Rechner

elektronische Anlagen vorgesehenen Umgebungen zu

und verwenden. In unwettergefährdeten Bereichen ist jegliche

Elektronik gegen Blitzeinwirkung z entsprechende Schutzeinrichtungen erfahren Sie von Ihrer

T elefon gesellsch aft oder eine m Elektroh ändle r. Probleme mit Spannungsstößen durch Blitzeinwirkung lassen sich durch Einbau von Überspannungsableitern in die zu MotorolaGeräten führenden Netz- und Datenleitungen beheben.

u schützen. Näheres über

1-9

Page 24

3460 Fast’R

Installing an AccessWay Enclosure

The AccessWay enclosure houses up to 16 Fast’R modem cards and a power module.

Checking AccessWay Enclosure Shipment

In the shipping carton, locate the items shown in Figure 1-4.

Ferrite Beads,

(With Some Units)

Computer Cable for Fast’RVu

(DB-25 to 8-Pin DIN)

Software & Documentation

on CD-ROM

Rack-mount Kit

AccessWay Enclosure for

Card Modems

If a part is missing, contact Motorola as described in the installation instructions. Order card modems, power cable, and telephone cables separately.

Figure 1-4. AccessWay Enclosure Shipment Contents

Site and Power Preparation

Ensure that there is sufficient cooling space around the Accessway enclosure, according to the following specifications.

1-10

Page 25

3460 Fast’R

Cooling for One or Two Enclosures

When one or two enclosures are mounted in a rack or cabinet, one directly above the other, with no other eq uipment directly below, natural convection provides sufficient airflow through the enclosures.

When one or two enclosures are rack-mounted with other equipment directly below that produces rising heat, a 9 cm space is required between the enclosure and the other equipment to exhaust hot air from below. A deflector must be fitted into this space to avoid mixing the air flows (Figure 1-5 ).

Airflow

Accessway

9 cm

Other Heat-

Producing

Equipment

Front of Rack

Airflow

Deflector

Rear of Rack

Figure 1-5. Cabinet Arrangement—One or Two Enclosures

Cooling for Three or More Enclosures

When three or more enclosures are mounted in a rack or cabinet, forced-air cooling with fans and a deflector is required.

1-11

Page 26

3460 Fast’R

Fan and Deflector Requirements

Forced-air cooling for up to four rack-mounted enclosures can be provided by fans and a deflector, mounted below the enclosures, to provide passive, bottom-entry rear exhaust and upward-forced, frontentry cooling air. Refer to Figure 1-6. The airflow requirement is 80 CFM (2266230 CCM).

For example, three fans rated 117 CFM (202176 CCM) at a static pressure of 0 inches of water provide enough airflow , when cooling four enclosures. The deflector ensures that hot air fro m equipm ent b elow th e enclosures does not mix with enclosure-cooling air. The cabinet must have venting at the top or rear to let exhaust air escape.

Unit 2

Fan Chassis 2

AccessWay

Unit 1

AccessWay

Fan Chassis 1

Figure 1-6. Cabinet Arrangement—Three or More Enclosures

1-12

Page 27

3460 Fast’R

Caution

Failure to comply with these requirements may result in thermal/electrical stress that can affect reliability or cause serious damage to components.

Avertissement

Le non respect de ces normes pourra donner lieu des contraintes thermiques/lectriques susceptibles d’affecter la fiabilit des composants ou de les endommager srieusement.

Vorsicht

Nichtbefolgung dieser Vorkehrungen kann zu thermischer bzw. elektrischer berlastung und zu Unzuverlssigkeit oder ernsthafter Beschdigung der Bauteile fhren.

Selecting a Power Cord

The connector should meet the requirements of CEE Pub. 22, Standards Sheet V, BS 4491, CSA C22.2, DIN 49 457, UL 498, UL 817, and VDE

0625. The entire assembly should meet all safety requirements in the country of use. The AccessWay power cord and plug should meet the standards in Table 1-1 and Table 1-2.

Table 1-1. Power Cord and Plug Standards - Types

Group Plug Type Plug Standard Cord Standard

1 Schuko CEE Pub. 7 2 Australian SAA3112-1981 SAA3191-1981

3 British BS 1363 BS 6500 (HD-21 HAR) 4 Danish AFSNIT 107 HD-21 (HAR) 5 Indian BS 546 HD-21 (HAR)

6 Israeli S. I. 32 HD-21 (HAR) 7a North American NEMA 5-15 (125V) SJT 7b North American NEMA 6-15 (250V) SJT

8 Swiss SEV 1011.1959 HD-21 (HAR)

HD-21 (HAR

)

1-13

Page 28

3460 Fast’R

Table 1-1. Power Cord and Plug Standards - Types

Group Plug Type Plug Standard Cord Standard

9 Permanently

connected

10 China GB 2099 GB 5023

Cord size should be 0.75 mm or 18 AWG minimum.

Cords listed as HAR should bear the marking <HAR>

EN60950 HD-21 (HAR)

Table 1-2. Power Cord and Plug Standards - Countries

Group Country

1 Austria, Algeria, Azerbaijan, Belarus, Belgium, Bolivia, Bulgaria,

Chile, Czech Republic, Croatia, Egypt, Estonia, Finland, France, Germany, Greece, Hungary, Indonesia, Jordan, Khazakstan, Kyrgyzstan, Latvia, Lebanon, Lithuania, Morocco, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia,

Spain, Sweden, Tunisia, Turkey, Ukraine, Uruguay, Uzbekistan 2 Argentina, Australia, China, New Zealand 3 Bahrain, Botswana, Cyprus, Ghana, Hong Kong, Ireland, Kuwait,

Malaysia, Oman, Qatar, Sin gap ore, Unite d Arab Emirates, United

Kingdom 4Denmark 5 India, Pakistan, South Afr ica, Sri Lanka 6 Israel

7a Belize, Bermuda, Brazil, Canada, Colombia, Costa Rica, Ecuador,

El Salvador, Guatemala, Honduras, Jamaica, Japan, Mexico,

Nicaragua, Panama, Peru, Philippines, Puerto Rico, Saudi Arabia,

Taiwan, Trinidad, Venezuela, United States of America

7b 230 V Applications: Canada, Korea, Thailand, United States of

America 8 Switzerland 9Norway, Sweden

10 China

1-14

Page 29

3460 Fast’R

Installing the Enclosure in an Equipment Rack

Place the AccessWay enclosure in a 19-inch (48.3 cm) EIA/RETMA equipment rack or cabinet.

Installing an AccessWay in an Equipment Rack

Step Action

1. Slide the enclosure into the equipment rack.

2. Secure the enclosure brackets to the equipment rack, using the

3. Ensure that the enclosure is ven tilated and cooled according t he

hardware provided in the rack-mount kit.

guidelines in this chapter.

Warning

All Motorola devices should be used in environments designed for computers and electronic equipment. In areas susceptible to lightning, take precautions to prevent damage to electronic equipment . Contact your telephone company, or an electronic accessories vendor, for information on lightning protection equipment. Customers experien cing problems caused by surges from lightning have eliminated such problems by installing approp ria te surge suppressors on power and data lines connected to Motorola devices.

Avertissement

1-15

Page 30

3460 Fast’R

Warnung

Motorola-Geräte sind grundsätzlic h in für Rechner und elektronische Anlagen vorgesehenen Umgebungen zu verwenden. In unwettergefährdeten Bereichen ist jegliche Elektronik gegen Blitzeinwirkung zu schützen. Näheres über entsprechende Schutzeinrichtungen erfahren Sie von Ihrer T elefon gesellsch aft oder eine m Elektroh ändle r. Probleme mit Spannungsstößen durch Blitzeinwirkung lassen sich durch Einbau von Überspannungsableitern in die zu MotorolaGeräten führenden Netz- und Datenleitungen beheben.

Cabling an AccessWay Enclosure

Connect cables to the AccessWay as foll ows. See Figures 1-7 and 1-8.

Cabling an AccessWay Enclosure

Step Action

1. In enclosures with mass-termination telephone connectors,

attach ferrite beads (Figure 1-7), if they are supplied, to the multi-line cables from the telephone service outlets to the two mass-termination connectors on the AccessWay rear panel. Attach the beads within 2 - 4 cm of the AccessWay panel. Pass the cable straight through the bead, without turns.

Note: The AccessWay mass-termination backplane does not support two- or four-wire leased-line/dial-line cards. To mix these cards with two-wire leased-line or dial -l ine cards, the AccessWay must have the RJ-11 backplane.

2. Ensure that telephone lines are configured and connected to the

All cables should be emissions-shielded.

service provider’s outlet or closet connection.

1-16

Page 31

3460 Fast’R

Cabling an AccessWay Enclosure

(continued)

Step Action

3. If you plan to c onfigure modems by issuing commands:

•Directly to each modem: connect a shielded cable from a computer’s serial port to a modem DTE connector. (After configuring a modem, move the connector to another modem.)

• With Fast’RV u over a direct cable connection, or with a locally

attached Motorola network management system (NMS): connect the shielded NMS cable from the computer or NMS’s

serial port to the enclosure’s NM IN connector. In enclosures with mass-termination telephone connectors, install a ferrite bead on each NMS cable, near the AccessWay panel. Pass the cable through the bead twi ce, with one full turn.

• With Fast’RVu over a secondary-channel connection, you do

not need a special cable connection.

4. Optionally, on DC powered enclosures, install a second DC

5. Connect the power cable from the AccessWay rear panel to a

All cables should be emissions-shielded.

power module. Installation is described later in this chapter.

power source. The enclosure is factory-configured for one power input type: AC or DC. Your power source must match.

Figure 1-7 shows how to attach a ferrite bead to a mass-termination multi-line telephone cable.

Cut-out

To AccessWay

2 - 4 cm from bead to AccessWay unit

Figure 1-7. Ferrite Bead Installation

Cut-out

To Cable Clamp

Ferrite Bead

1-17

Page 32

3460 Fast’R

Upper (A) Telephone

Connectors, Slots 1-16

Modem Required in This Slot for Management by

NMS or Fast’RVu

IN OUT

Computer

Connectors

Lower (B) Telephone

Power Cord

Connectors, Slo ts 1-16

Rear View , AccessWay Enclosure (Shown With Dual-Modem Cards, Individual RJ-11 Connectors, and AC Power)

Figure 1-8. Cabling an AccessWay Enclosure

Cabling One or More Enclosures to a Computer

You can connect up to four enclosures together and use Fast’RVu to manage all the modems.

Cabling Enclosures Together for Fast’RVu

Step Action

1. Ensure that enclosures are securely installed in equipment racks.

2. Assign addresses to enclosures by setting the DIP switch on each

enclosure rear panel. Refer to Table 1-3.

3. Cable the enclosures’ NM OUT (or NC OUT) and NM IN

(NC IN) connectors together (Figure 1-9).

4. Cable a computer’s serial communications (COM) port to the

first enclosure’s NM IN connector.

5. Refer to Chapter 4 for instructions on using Fast’RVu.

1-18

Page 33

INOUT

First Enclosure (Loc ations 1-32)

INOUT

Second Enclosure (Loc ations 33-64)

3460 Fast’R

Computer

Off On

1 2

Off On

1 2

Off On

INOUT

Third Enclosure (L ocations 65-96)

Off On

INOUT

Fourth Enclosure (Locations 97-128)

Figure 1-9. Cabling AccessWay Enclosures Together

1-19

Page 34

3460 Fast’R

Modem Addresses in Multiple-Enclosure Configurations

When you cable enclosures together, their mod em slots are assigned the following addresses. Slot numbers and modem locations are marked on the enclosure rear panel. Set each enclosure to a different address.

Table 1-3. Modem Addresses in AccessWay Enclosure

The Enclosure

With This DIP

Setting

(Fig. 1-9)...

DIPs =ON/ON 1 through 32 1 = Slot 1 Position A

DIPs =ON/OFF 33 through 64 33 = Slot 1 Position A

DIPs =OFF/ON 65 through 96 65 = Slot 1 Position A

DIPs =OFF/OFF 97 through 128 97 = Slot 1 Position A

A single-modem card supports a two- or four-wire leased-line connection in Position A, or a dial-line connection in Position B.

Has These

Modem-

Addresses...

Assigned to These

Locations:

2 = Slot 1 Position B 3 = Slot 2 Position A 4 = Slot 2 Position B

. . .

32 = Slot 16 Position B

. . .

64 = Slot 16 Position B

. . .

96 = Slot 16 Position B

. . .

128 = Slot 16 Position B

With Fast’RVu, select a modem in an AccessWay enclosure as follows.

1. In the Fast’RVu main window, select ENCLOSURE LOCATION.

2. In an option window, specify the modem location. Example: Select

Enclosure (Nest) with DIPS at ON/ON; Slot 1; Position A; which is Modem Address 1:

1-20

Page 35

3460 Fast’R

Installing/Removing Modem Cards

Installing a Modem Card

Y o u can install 3460 Fast’R cards in an AccessWay while it is operating.

Modem A

Modem B

Two-Wire Leased- or

Dial-Line Dual-Modem Card

Four-Wire Leased-Line/Two- or FourWire Dial-Line Modem Card

Figure 1-10. 3460 Fast’R Modem Cards

Installing a Modem Card in an AccessWay

Step Action

1. Loosen the enclosure front door screws. Open the door.

2. Flip the modem card’ s ejecto r ta bs (Fig ure1-11 ) ap art. Slid e the

3. If you plan to use Fast’RV u or a Motorola network management

card into a slot’s guide rails. Press the tabs until it is seated firmly and the tabs are against the rail. Ensure tha t the card fron t panel is flush with the power module front panel.

system, install a card in Slot 9. A card must be present in Slot 9 to transfer network control information to and from modems.

1-21

Page 36

3460 Fast’R

Installing a Modem Card in an AccessWay

(continued)

Step Action

4. If your AccessWay has:

• Individual telephone cable connectors , connect cables from the telephone service o utlets to each modem connector.

The upper connector serves:

— Two- and four-wire leased line modems, on

four-wire leased line cards

— Modem A, on dual-modem cards

The lower connector serves:

— Dial-line connections, on four-wire leased line cards — Modem B, on dual-modem cards.

• Mass-termination connectors, you should have two multi-line cables from the telephone service outlets to the two masstermination connectors on the AccessWay rear panel, already connected.

• Note: Mass-termination is not compatible with the two- or four-wire leased-line/dial-line modem card. The upper connector serves Modem A on dual-modem cards. The lower connector serves Modem B on dual-modem cards.

Refer to the 3460 Fast’R Reference Guide for cable pin-outs.

5. A modem begins a self-test sequence when power is applied. A

6. Connect a cable from a compu t e r se ri al port to the appropriate

7. To configure modems for operation, go on to Chapter 2.

modem indicates test results as follows:

• Successful completion: MR LED steady on.

• A problem by setting LEDs in one of these ways:

— MR: slowly blinking. TR: on. OH: off. CD: off. — MR: off. TR: on. OH: on. CD: on.

You can also check self-test completion with Fast’RVu. Select Status, then select:

• EIA to display DCD, DTR, DSR, CTS, and RTS signal states

• Device to display rate and mode parameters that describe the modem’s current state

Note the LED pattern. Report any problem to Motorola Support.

Modem DTE connector on the enclosure rear panel.

1-22

Page 37

Slot 9

3460 Fast’R

Card-Ejector Tabs

Front of Enclosure

Hold a card by its front rail and tabs. Slide it along the card guide rails.

Figure 1-11. Installing a Modem Card in an AccessWay

Removing a Modem Card

Y o u can remove modem cards from an AccessWay while it is operating.

Removing a Modem Card from an AccessWay

Step Action

1. Press the card ejector tabs apart (Figure 1-11).

2. Hold the card by its edges. Slide it out along the guide rails.

1-23

Page 38

3460 Fast’R

Power Modules

This section provides basic information about AC and DC power modules for the AccessWay enclosure.

Warning

T o avoid the po ssibility of electric al shoc k, remov e the power cord before servicing the power module.

Avertissement

Pour éviter tout risque d’él ectrocution, débrancher le cordon électrique avant de réparer le module d’alimentation.

Warnung

Um möglichen elektrischen Schlag zu vermeiden , i s t vor Wartungsarbeiten am Netzmodul das Stromkabel abzustecken.

AC Power Module

Refer to the 3460 Fast’R Reference Guide for instructions on removing and servicing an AC power module.

1-24

Warning

This product employs double-pole/neutral fusing. When fuses are replaced, they must be replaced with fuses of the same type and rating.

Ave rti sse ment

Ce produit utilise des fusibles bipolaires/neutres. Lorsque les

fusibles doivent être remplacés, ils doivent l’être par des fusibles de même type et de même calibre.

Warnung

Dieses Gerät verwendet zweipolige neutrale Absicherung. Beim Auswechseln der Sicherungen sind diese mit solchen des gleichen Typs und gleicher Leistung zu erset zen.

Page 39

3460 Fast’R

DC Power Module

The AccessW ay -48 VDC-powered enclosure provides:

• Optional independent dual DC power module operation

• Optional indepe ndent dual DC power source connections

• Relay contacts for connection to an alarm monitoring device

Connecting to DC Power Supply

Y o u may connect the AccessWay to a single DC power source, or to two separate sources (to enable the AccessWay to continue operating if one power source fails).

Connecting the AccessWay to DC Power Supply

Step Action

1. Obtain wire that is rated AWG 20, stranded, 300 V insulation.

2. Optionally: remove the AccessWay power terminal block from

3. Strip several lengths of wire to 0.3” (7 mm) from the ends. Use

its connector on the rear of the AccessWay unit. It is easier to work with the bloc k when it is removed.

them to make the follo win g co nn e ct ion s. Ttigh te n con nec tors so they are snug.

Caution

Ensure that the DC power source is turned off before making connections.

To operate with single or dual DC battery or power source, connect:

a) The AccessWay VA terminal to the battery’s

- (negative) terminal

b) One AccessWay COM terminal to the battery’s

+ (positive) terminal

c) The AccessWay CH GND terminal to frame ground

5. For operation with dual DC battery or power sources, connect:

a) The AccessWay VB terminal to the second battery’s

- (negative) terminal

b) The remaining COM terminal to the second battery’s

+ (positive) terminal

1-25

Page 40

3460 Fast’R

Connecting the AccessWay to DC Power Supply

Step Action

6. Optionally, connect a remote alarm monitoring device to th e

AccessWay, to alert you to a fault in the DC output voltage.

a) Determine whether yo u want the alarm relay contacts

open or closed when AccessWay output voltages are within normal operating range. The default setting is Normal Open.

b) Optionally, reverse this setting: at the front of the

AccessWay, loosen a power module’s captive screws and pull the power module out of the AccessWay. Set the jumper to the Normal Closed position (Figure 1-12). Replace the power module in the AccessWay. Tighten the captive screws that secure it.

c) Connect two lengths of wire from the alarm monitor

device terminals to the ALARM 1 terminals on the back of the AccessW ay.

7. If you disconnected the power terminal block from the rear of

the AccessWay unit, replace it.

8. Attach the cable clamp (Figure 1-13; provided with the

AccessWay) to the wire bundle at the rear of the AccessWay. Leave a service loop of at lea s t 8 cm between the clamp and t he terminal block, and secure the clamp to the screw at the left of the terminal block. Ensure that any strain is relieved from the cable terminals, and that the power terminal block is easily accessible should you need to remove it quickly in an emergency.

9. Apply DC power to the AccessWay.

Verify that the LEDs near the bottom of the power module(s) are lit. The LEDs indicate the presence of input voltage and the status of output voltage.

(continued)

1-26

Page 41

Captive

Screws

3460 Fast’R

Power Module Enclosure

Open

Normal

Closed

Figure 1-12. Power Module Alarm Circuit Switches

1-27

Page 42

Cable Clamp

3460 Fast’R

Terminal Block

2.5-4 cm

Tie Wrap

Figure 1-13. AccessWay Terminal Block and Cable Support

Tip for Power Module Setup

When equipping an AccessWay that has two power modules for remote alarm monitoring, you may attach the power modules to separate alarm monitor devices.

1-28

Page 43

3460 Fast’R

Installing a Second DC Power Module

You can install a second DC power module, while the AccessWay is operating, as follows.

Installing a Second DC Power Module

Step Action

Warning

The AccessWay enclosure power module should be installed and removed only by a trained service per son.

Avertissement

Le module d’alimentation électrique de l’enceinte AccessWay doit être installé et retiré par un réparateur expérimenté.

Warnung

Ein- und Ausbau des AccessWay Schaltschranks ist von einem geschulten Wartungstechniker vorzunehmen.

2. Remove the blank panel that covers the right power module slot

3. Slide the second power module into the right AccessWay power

4. Optionally, connect a remote alarm monitoring device to th e

5. Verify that the LEDs on the power modules are lit. The LEDs

by loosening the screws at the top and bottom (Figure 1-14).

module slot. Ensure that its front rail is flush with the adjacent power module rail. Tighten the power module screws.

AccessWay ALARM 2 terminals, to alert you to a fault in the DC output voltage. To do so, refer to the “Connecting the AccessWay to DC Power Supply” section on page1-25.

indicate the presence of input voltage and the status of output voltage.

1-29

Page 44

3460 Fast’R

Slot 9

Power Module Location (Two Slots)

Right Power Module Slot

Left Power Module Slot

Front of Enclosure

Figure 1-14. Dual DC Power Module Locations

1-30

Page 45

3460 Fast’R

Installing a Modem Daughtercard, Vanguard Enclosure

The Vanguard 3460 V.34 Daughtercard card operates in Vanguard enclosures. For instructions on installing and removing Vanguard Daughtercards, refer to the Vanguard Daughtercard Installation Guide (Part. No. T0020-02).

IMPORTANT: When using a network-management application, such

as Fast’RVu, with Vanguard 3460 V.34 Daughtercards, always assign the address Enclosure 1, Slot 9, Modem B to the daughtercard.

The daughtercard always presents itself as a master modem in Slot 9 to the network-management application, regardless of its location.

Set-Up

The Vanguard 3460 V.34 Daughtercard default option set uses an asynchronous protocol. Howev er, the 3460 Daughtercard does not have a computer port, so it cannot be cabled directly to a personal computer.

T o con figur e the 3460 Daughtercard, the prefer red metho d is to conn ect a personal computer to the modem card network-management port, and

use Fast’R Vu to set options. Or, to configure for async applications only, set the modem’s Pass Through option. To do this, establish a call from one Vanguard port (e.g., a CTP or PAD) to the 3460 Vanguard daughtercard port, and echo AT commands through to the modem.

1-31

Page 46

Page 47

Chapter 2

Basic Modem Setup

Introduction

To operate the modem using mostly pre-configured options (an option set), follow the instructions here. To set advanced options, follow the

instructions in the next chapter.

Before You Start

To get started, you’ll need:

• A computer, cabled to the modem

• A communications program, which may be: — A general-purpose prog ram to set fax options and dial into

an on-line service, using asynchronous (async) protocols

— A remote control program to operate a host computer or

access a host network, using synchronous (sync) or async protocols

(You do not need a communications program to configure a modem that has the four-button/LCD front panel.)

If you don’t know which t ype of communi cations you’l l use, check with your network administrator.

Vanguard Daughtercard Setup

The Vanguard 3460 V.34 Daughtercard’s default option set uses an async protocol. However, the 3460 Daughtercard does not have a computer port, so it cannot be cabled directly to a personal computer.

T o configure th e 3460 Daug htercard, connect a p ersonal computer to the modem card network-management port, and use Fast’RVu to set options. Or, to configure for async applications only, set the modem’s Pass Through option. To do this, establish a call from one Vanguard port (e.g., a CTP or PAD) to the 3460 Vanguard daughtercard port, and echo AT commands through to the modem.

2-1

Page 48

3460 Fast’R

Asynchronous Operation

Entering Commands to the Modem

If you use a communications program to enter commands: the commands shown here are typical AT commands, but communicationsprogram command syntaxes vary, so use this procedure only as a guide.

If your modem has the four-button/LCD user interface, you can use the menu-tree commands to enter information. Refer to Appendix D for details.

Setting Up for Asynchronous (Dial) Operation

Basic Setup for Async Dial-Up Operation

Step Stage

Run a communications program. Assign the modem to one of the

computer’s serial communicati ons (COM) ports.

Optionally: store one or more telephone numbers in the modem. To enter a number, use this command :

AT&Zn,x<CR> where n is a Phonebook location and x is the telephone number.

2-2

Optionally, enter a default initialization string. Example:

AT&F&V1*EC1S0=1

Optionally: set security options. See the 3460 Fast’R Reference Guide. Security options include:

• Password Verification on Connection

• Callback V erificatio n and Dial Restriction

• Configuration/Phone Number Access Restriction

Page 49

3460 Fast’R

Leased-Line Synchronous Operation

Set up a modem for leased line operation wi th a synchronous pro tocol as follows. Using a special remote control program to operate a host computer or access a host network usually requires a synchronous protocol. Communications-program commands vary, so use this procedure only as a guide.

Basic Setup for Sync Leased-Line Operation

Step Stage

Run your communications program. Assign the modem to one of

the computer’s serial communications (COM) ports.

The modem is pre-set to Option Set 1. To set it to Option Set 2, run your communi ca tions program, and issue the ATZ2 command.

For information on setting custom configuration options, refer to Chapter 3, Advanced Modem Setup.

2-3

Page 50

3460 Fast’R

Fax Setup on Windows

To use the modem’s fax functions, you must logically install the modem. This procedure assumes the modem is already functional for non-fax data, and that Release 4.0 software is installed in the modem. You can download Release 4.0 from the Motorola website.

This procedure is for Windows. For Macintosh computers, set up th e fax application for a generic Class 1 or Class 2.0 modem.

Installing a Modem on a Windows Computer

Step Stage

Use a web browser to connect to the the Motorola Transmission Products page:

http://www.mot.com/networking/products/tran.html Download the 3460.inf file to your computer.

In Windows, open the Modems Control Panel. In the Modems Properties window, select Add. Follow the directions that appear, and select:

• In the Install New Modem window, select “Don’t detect my modem; I will install it from a list.”

• In the Install New Modem window, select “Have Disk;” browse to the location where you stored the 3460.inf file.

•In the Install New Modem window, highlight Motorola under Manufacturer s, an d 34 60 Fast’R under Mode ls .

• In the Install New Modem window, select the communications (COM) port to which the modem cable is attached.

2-4

Windows installs the modem.

In the Dialing Properties window, enter your teleph one information.

Page 51

3460 Fast’R

Installing a Modem on a Windows Computer

Step Stage

Install and run a fax application. Enter your User Setup/Branding information to comply with

country communi cations regulations (Appendix A).

If the application requ ire s it, sp ecify t hat the 3460 Fast’R Modem is the active modem, and whether to use it as a Class 1 or Class 2.0 modem. (Most fax servers require Class 2.0.)

Optionally: set other fax modem parameters.

Optionally, send a test fax. If there is a problem, refer to the Frequently Asked Questions on th e Mo torola ING Support web page:

http://www.mot.com/networking/support/faqs/

2-5

Page 52

Page 53

Chapter 3

Advanced Modem Setup

Vanguard Daughtercard Setup

3-1

Page 54

3460 Fast’R

Modem Configuration and Commands

What is the Configuration?

The modem configuration is the complete current set of param e ter options, which tell the modem how to function. For example, the Modulation Mode param e ter options specify which mode is used in

data transmission—option 0 for V.34 Auto, and so on. The modem operates in accordance with:

• The current parameter options

• AT commands, entered from a computer with communications software

• Network-management commands, received from a Motorola NMS or Fast’RVu

AT and NMS commands can temporarily override configured options.

Issuing AT Commands

When the modem is in Command Mode or Escape Mode it accepts AT commands. The modes are similar, but:

• In Command Mode, the modem is not connected to a remote modem

• In Escape Mode, the modem is connected to a remote modem

Communication between the computer and the modem requires a common command interface, such as the AT command set. Typically, you use communications software on the computer, such as HyperTerminal, and the modem uses its Automatic Calling Interface (ACU).

AT commands consist of the letters AT followed by characters and symbols. (The A/ and +++ commands do not include the letters AT.)

Issuing Network Management Commands

You enter network management commands from network management software. The 3460 Fast’R modem accepts commands from:

• Motorola Fast’RVu software (see Chapter 4)

• Motorola 9000 NMS software (see NMS documentation)

3-2

Page 55

3460 Fast’R

What Are Option Sets?

Option sets are predefined configurations. The modem comes with two option sets. You can either:

• Operate the modem with one of these option sets

• Build on an option set with custo m options

Option sets do not include such site-specific parameters as telephone numbers, which you must enter and save.

3-3

Page 56

3460 Fast’R

Managing Option Sets

The modem is pre-set with Option Set 1 as the active configuration.

• For asynchronous application protocols, build on Option Set 1 with any custom or site-specific parameter options

• For synchronous and leased-line application protocols, build on Option Set 2 with any custom or site-specific parameter options

Select one of the following procedures to customize an option set. The AT commands you need are listed in Table 3-1 and Table 3-2.

Selecting and Customizing Option Set 1

Manage an asynchronous modem configuration as follows.

Configuring a Modem for Async Operation

Step Stage

Issue the ATZ1 command1 to load Option Set 1.

Optionally, set custom parameter options.

If you set any options in Step 2, issue the AT&W1 command to save

the configuration as Option Set 1. (Refer to Table 3-1.) Issue the AT&Y1 command to make the modem use Option Set 1 at

subsequent power-ups. Option Set 1 is active.

You can set options and issue commands in either of these ways:

• By issuing AT commands through a communications application

• With Fast’RVu (see Chapter 4)

Fast’RVu is especially useful for copying configurations to multiple modems.

3-4

Page 57

3460 Fast’R

Selecting and Customizing Option Set 2

Manage a leased-line synchronous modem configuration as follows.

Configuring a Modem for Leased-Line Sync Operation

Step Stage

Issue the ATZ2 command to load Option Set 2 (if it is not already

active). Press the Off-line Configuration (OLC) button for three seconds.

The modem loads factory-default Option Set 1 to active memory and enters comman d mode.

Issue the ATZ2 command to permit changes to Option Set 2. (The

AT ACU remains active so that you can modify the configuration.) Optionally, set custom parameter options by issu ing AT commands.

(Table 3-1.) If you set any options in the previous step, issue the AT&W2

command to save the custom configuration as Option Set 2. Issue the AT&Y2 command to make the modem use Option Set 2 at

subsequent power-ups. Press the OLC button for three seconds.

The modem loads Option Set 2 into active memory and exits command mode. Option Set 2 is in effect.

3-5

Page 58

3460 Fast’R

Option-Set Parameter Default Options

This section lists the pre-configured option-set parameter options.

Table 3-1. Option-Set Default Options

Pre-Configured Default Option

Command

Async Echo ATE1=On ATE1=On Result Code ATQ0=Enable ATQ0=Enable Result Form ATV1=Verbose ATV1=Verbose Longspace Disconnect ATY1=On ATY0=Off DCD Control AT&C0=High AT&C1=Normal DTR Control AT&D2=Disconnect AT&D0=High Line AT&L0=Dial AT&L1=2W Lease AT Form AT&M0=Async AT&M1=Sync Data CTS Control AT&R0=Async/Sync AT&R1=Normal Remote Access AT&RA1=On AT&RA1=On DSR Control AT&S0=High AT&S1=Normal Clock AT&X0=Internal AT&X0=Internal ACU Protocol AT Adaptive Rate AT V.34 Asymmetric Rate AT*AR1=On AT*AR1=On Answer Restoral AT*AS0=LL FAIL AT*AS0=LL FAIL Break Handling AT Mode AT*CA0=Orig AT*CA0=Orig Direct Mode Async

Character Length Connect Message AT Default Dial AT *DA0=Off AT*DA0=Off DTE (Terminal) Rate AT*DE23=Auto AT*DE23=Auto Lease to Dial

Threshold

Parameters and opt ions shown shaded gray vary by country. For details, refer to Appendix B of the 3460 Fast’R Reference Guide.

Parameter option does not affect normal operation.

(Asynchronous)

*AC1= AT AT*AC0=None *AP1=On AT*AP1=On

*BK0=Destructive AT*BK0=Destructive

AT*CL2=10 bits AT*CL2=10 bits

*CM0=DTE Rate AT*CM0=DTE Rate

AT*DI0=Low/Fast AT*DI0=Low/Fast

Option Set 1

Option Set 2

(Synchronous)

3-6

Page 59

3460 Fast’R

Table 3-1. Option-Set Default Options

(continued)

Pre-Configured Default Option

Command

Hold Dial Line AT*HD0=Off AT*HD0=Off Dial to Lease

Threshold DTR Delay ATS2 5= 5 ATS 25 =5 Flow Control AT Low Speed AT*LS0=Bell AT*LS0=Bell PSTN Signaling AT Modulation Mode AT Minimum Rate AT AT Message AT Maximum Rate AT Overspeed AT*OS0=1% AT*OS0=1% Parity AT*RP0=V.25 Restoral Initiation/

Termination Restoral Auto-Redial AT RTS Control AT Retrains AT*RT2=High BER AT*RT2=High BER Test Restoral AT *TR0=Off AT*TR0=Off Data Transfer Mode AT

Reliable Message AT EC AT*EC0=V.42 AT*EC0=V.42 DC AT*DC1=On AT*DC1=On Delay Disconnect AT*DB0=Off AT*DB0=Off No ACU Form AT*DM0=Async V.25 Character AT*VC0=ASCII V.25 Form AT*VF0=Bitsync

Parameters and opt ions shown shaded gray vary by country. For details, refer to Appendix B of the 3460 Fast’R Reference Guide.

Parameter option does not affect normal operation.

(Asynchronous)

*LE0=Off AT*LE0=Off

*FL3=RTS/CTS AT*FL3=RTS/CTS

MD1=On AT*MD1=On

MM0=V.34 Auto AT*MM0=V.34 Auto

MN1=300 AT*MN1=300

MS1=Before CD AT*MS1=Before CD

MX17=33.6 AT*MX17=33.6

AT*REn=Off AT*REn=Off

*RR0=Disable AT*RR0=Disable

RS1=High AT*RS0=Normal

SM3=Auto-

Reliable

XC2=Off AT*XC0=Off

Option Set 1

Option Set 2

(Synchronous)

AT*RP0=V.25

AT*SM0=Direct

AT*DM1=Sync AT*VC0=ASCII AT*VF0=Bitsync

3-7

Page 60

3460 Fast’R

Table 3-1. Option-Set Default Options

(continued)

Pre-Configured Default Option

Command

Sync Idle AT*V11=Char V.25 Response AT*VR1=V.25bis

Parameters and opt ions shown shaded gray vary by country. For details, refer to Appendix B of the 3460 Fast’R Reference Guide.

Parameter option does not affect normal operation.

(Asynchronous)

Option Set 1

Option Set 2

(Synchronous)

AT*V11=Char AT*VR1=V.25bis

AT Commands for Modem T a sks

Table 3-2. AT Commands to Manage Option Sets

To...

Load Option Set 1 into modem memory ATZ0 or ATZ1 Load Option Set 2 into modem memory ATZ2 Specify that the modem loads Option Set 1 into

memory at subsequent power-ups Specify that the modem loads Option Set 2 into

memory at subsequent power-ups Specify that the modem loads the last-saved option

set (AT&W) at subsequent power-ups Save the active configuration into Option Set 1 AT&W0 or AT&W1 Save the active configuration into Option Set 2 AT&W2

Enter This

Command:

AT&Y1

AT&Y2

AT&Y0

AT Action Commands

AT commands for performing basic functions are as follows.

Table 3-3. AT “Action” Commands

Command & Option Description

+++ Enter Local Escape Mode ##### Enter Remote Escape M ode A/ Re-Execute Last Command *The contents of the f ollowing S-registers are not automatically saved when

power is removed: 0, 1, 2, 3, 4, 5, 41, 42. To retain values, save them to an option set. (S-Registers are storage areas for some parameter options.)

3-8

Page 61

3460 Fast’R

Table 3-3. AT “Action” Commands

(continued)

Command & Option Description

ATSn=x Change S-Register n to Value x* ATSn? Display S-Register Value (n=register) AT Attention Code ATA Manual Answer ATDx Dial Phone Number x ATDSn, Dial From Phone Book Number=n

n is Phone Book ent ry AT*RDn, Redial Last Telephone Number n times. *The contents of the f ollowing S-registers are not automatically saved when

power is removed: 0, 1, 2, 3, 4, 5, 41, 42. To retain values, save them to an option set. (S-Registers are storage areas for some parameter options.)

Dial Modifiers

The following table shows the symbols used in dial strings.

Table 3-4. Dial Modifiers

Modifier Description

W/w/: Dial Wait K/k/</, Pause Delay P/p Pulse T/t T on e &/! Flash ; Return to command state after dialing @ Quiet Answer RReverse H/h Disconnect (space) . (period) - (dash) () (parentheses)

Presentation characters

3-9

Page 62

3460 Fast’R

Non-Option Set Parameters

This section describes parameters that are independent of the optio n set selected. Determine whether the default options are correct for your site, and set parameters as needed.

Table 3-5. Site-Specific Parameters

Parameter Default Option Available Option

Test Options

Accept RDL AT&T4=On AT&T5=Off

Modulation Options

Guard Tone Country-s pecific AT&G0=Off

AT&G1=550 AT&G2=1800

EC/DC Options

Buffers AT

Automatic Call Unit (ACU) Options

Call Progress

NB0=Regular AT*NB1=Reduced

ATX0=Modem uses only NO CARRIER and CONNECT result codes.

ATX1=Modem uses only NO CARRIER, CONNECT, and CONNECT <Rate> result codes.

ATX2=Modem waits for dial tone and uses only NO CARRIER, CONNECT, CONNECT <Rate> and NO DIALTONE result codes.

ATX3=Modem detects busy signal and uses only NO CARRIER, CONNECT, CONNECT <Rate>, and BUSY result codes.

3-10

Page 63

3460 Fast’R

Table 3-5. Site-Specific Parameters

(continued)

Parameter Default Option Available Option

ATX4=Modem waits for dial tone and detects busy signal. Uses only NO CARRIER, CONNECT, CONNECT <Rate>, BUSY , and NO DIAL TONE result codes.

Terminal Options

Terminal Inactivity Disconnect

DCD Loss Disconnect Country-specific S10=n; n=1-255 sec.

Telco or Telco Jack Options

DL TX Level (dB) Country-specific AT*DX0 - AT*DX30 LL Tx Level (dB) Country-specific AT*LX0 - AT*LX30 Speaker Control ATM1=Dialing ATM0=Always Off

Speaker Volume ATL2=Medium ATL0 or ATL1=Soft

Dial Line Filter AT

Dialing Options

Pause Delay Country-specific ATS8=n; n=value Dial W ait Country-specific AT*DD0 - AT*DD9 Dial Mode Country-specific AT*PT0 - AT*PT2 Call Timeout Country-specific AT*TT0 - AT*TT5 Blind Dial Country-specific ATS6 Pulse Cycle Country-specific AT&P0 - AT&P2 Tone Length Country-specific ATS11 Auto Redial Country-specific AT*DR0 - AT*DR15

Country-specific S30=n; n=0-255 sec.

ATM2=Always On ATM3=On During

Training

ATL3=Loud

*LF2=Short AT*LF0=Long

*LF1=Medium

AT AT*LF2=Short AT*LF3=Not

recommended

3-11

Page 64

3460 Fast’R

Table 3-5. Site-Specific Parameters

(continued)

Parameter Default Option Available Option

Phone Book [Blank] AT&Z=n; n=1-4.

Storage for te le phone strings, to 40 characters.

Access Security Options

Callback Phone Number Source

Dial Restrict AT

Password Verification AT*ZV0=Disable AT*ZV1=Internal Remote Number

Required Group Password AT

Remote Configuration Options

Remote Access AT

Option Set Options

Load Set at Power-Up AT&Y0=

Load Option Set ATZ0 or ATZ1=

Restoral Options

Answer Restoral AT Lease to Dial Threshold AT*DI0=Low/Fast AT*DI1=Low/Slow

Hold Dial Line AT*HD0=Off AT*HD1=1 minute

ZC0=Off AT*ZCn=Phonebook

ZD0 =Off AT*ZD1=Level 1

ZR0=Off AT*ZR1=On

Z1password AT*Z1password

RA1 (Enable) AT*RA1 (Enable)

Last-loaded set

Set 1

index n; n=1-4

ZC5=Network

manager

ZC10=Remote dial

string AT

ZC12=Remote

modem’s Phonebook index

AT*ZD2=Level 2

AT&Y1=Set 1

AT&Y2=Set 2 ATZ2=Set 2

*AS0=LL Fail AT*AS1=Always

AT*DI2=High/Fast

*DI3=High/Slow

AT AT*DI4=Immediate

*HD2=2 minutes

3-12

Page 65

3460 Fast’R

Table 3-5. Site-Specific Parameters

(continued)

Parameter Default Option Available Option

AT*HD3=3 minutes AT*HD4=4 minutes

*HD5=5 minutes

Dial to Lease Threshold AT

Restoral Initiation/ Termination

Restoral Auto-Redial AT Test Restoral AT*TR0=Off AT*TR1=Daily

Other Options

Display Information [None] AT &I0=Part Number

*LE0=Off AT*LE1=15 minutes

AT*LE2=30 minutes

*LE3=1 hour

*LE4=2 hours

AT AT

*LE5=4 hours

*RE0=Disable AT*RE0=Disable

AT*RE1=NM/Fast’RVu

Only AT*RE2=NM/Fast’RVu/

DTR AT*RE3=NM/Fast’RVu/

DTR/ACU AT*RE4=NM/Fast’RVu/

Auto

*RR0=Disable AT*RR1=Enable

AT*TR2=Weekly

*TR3=Monthly

AT&I1=Country Code AT&I2=Product Code AT&I3=NC Address AT&I4=Serial Number

3-13

Page 66

3460 Fast’R

Access Security Functions

Password Verification on Connection

Password verification applies to incoming calls. With password verification, the answering modem must receive a password from the calling device, then validate it internally or send it to a Motorol a network-management system (NMS) for validation, in order to complete the connection. If a password is invalid , the modem disconnects.

Enabling Password Verification by a Local Modem

Step Stage

Use the A T*ZI command to enter a password in the local modem.

Use the A T*ZV1 command to enable internal password verification

in the local modem. Use the A T*ZI command to enter a password in a remote modem.

Use the A T*ZV1 command to enable internal password verification

in the remote modem.

Callback verification and restriction apply to incoming calls. With callback verification, the answering modem that successfully

completes password verification with a calling modem hangs up, then calls the modem back. The modems then pass data.

With callback dial restriction, the answering modem calls back only stored Phonebook numbers, not numbers sent by a calling modem.

Enabling Callback Verification and Dial Restriction

Step Stage

Configure password verification, as described above.

Use the A T*ZC command* in the local modem to specify the

callback phone num ber source:

• The local modem (AT entry to call)

• The remote modem (AT secondary channel.

*ZC parameter default value is Off (AT*ZC0).

3-14

ZCn, where n indicates which Phonebook

ZC10). This opt ion does not use the

Page 67

3460 Fast’R

Enabling Callback Verification and Dial Restriction

Step Stage

Store a callback telepho ne number in the device select ed in the

previous step, using the AT&Z (Enter Phone Number) command there.

If you selected the remote modem as the callback-number source,

use the AT is mandatory (AT

With the Mandatory option, the remote modem must supply a callback number during its initial call, or the local modem disconnects an d do es no t ma ke a callb ac k.

With the Optional option, the remote modem may establish a call without supplying a callb ack number. The local modem does not disconnect.

To prevent the local modem from executing an Auto Redial

command, issue the AT To prevent the modem from calling any number except those stored

in the Phonebook, issue the AT

*ZC parameter default value is Off (AT*ZC0).

ZR command to specify whet her supplying the numbe r

ZR1) or optional (AT*ZR0).

ZD1 command.

Configuration and Phone Number Access Restriction

Configuration and Phone Number Access Restriction apply to a local modem. With this function enabled, you must enter a correct password before performing the following operations:

• Listing, echoing, or storing Phonebook entries

• Changing configuration options

You do not need to enter the password to perform these func tions:

• Dial a stored Phonebook number

• Answer an incoming call

After storing a password in a modem, enable configuration and phone number access restriction by issuing the AT summary of access security commands follows.

PF command to lock it. A

3-15

Page 68

3460 Fast’R

IMPORTANT: Know your password before enabling password functions. If you cannot remember the password, the only way to regai n access to all modem actions is to re-initialize the modem memory (AT&F command). Once you re-initialize modem memory, you must re-enter Phonebook information and reconfigure option settings .

Outbound Dial Restriction

With outbound dial restriction, the modem disables one or both of the Re-Execute Last Command (AT/) and Redial Last Number (AT*RD) commands.

Quiet Answer

With quiet answer, the answering modem does not send a tone when it connects to a call.

Access Security AT Command Summary

Security parameters and factory-default option settings are as follows.

Table 3-6. Security Parameters, Default Options

Command Default Option Description

AT*PE AT*PE0 (Disabled) Password protection

PF (None) Set Configuration and Phone

PN 0000 Enter password. Issue AT*PNx,

AT*PW 0000/x Change password. Issue AT*x/y,

AT*ZC AT*ZC0 (Off) Callback function.

ZD AT*ZD0 (Off) Dial Restriction function.

AT*ZI [None] AT*ZIx; x=[Group password] AT*ZR AT*ZR0 (Off) Remote Callback Number Not

ZV AT*ZV0 (Disabled) Password Verification

Number password-protection

where x is a valid password, to access password-protected options.

where x=old password and y=new password, to specify new password.

Required

3-16

Page 69

3460 Fast’R

Configuring a Remote Modem (AT*RA)

You can set r emot e-m odem parameter options and vi ew remo t e-mod em

status from a local 3460 Fast’R with the AT*RA command. With this function, you can:

• Set up remote modems from a central network administration facility

• Monitor remote operation

• Troubleshoot remote-modem application problems

Remote configuration with AT*RA uses the main data channel, temporarily halting data transmission. It is not available when either modem is in direct (AT*SM0), synchronous, or leased line mode.

Initiate a remote-configuration session from a local modem, using a communications application, as follows. Both modems must be set to the RA1 option.

Running a Remote Configuration Session

Step Stage

Establish a connection with the remote modem. Motorola

recommends using a Reliable connection (AT Enter the remote-escape command to place the remote modem in

escape mode. The remote-escape command sequence is: guard time (AT&G,

S-Register 42), remote-escape characte r sequence (S-Register 41), guard time.

The remote modem responds: RC ESTABLISHED. If the remote modem has password security (A T*PE) enabled, enter

the password: AT Enter configur ation or status c ommands.

Example: AT&V returns long-form status information.

The following commands are not supported in remote configuration mode: ATA, AT&T, ATD, ATH, action commands.

*ZIpassword.

SM2 or AT*SM3)

3-17

Page 70

3460 Fast’R

Running a Remote Configuration Session

(continued)

Step Stage

Optionally, end the remote-configuration session without saving

changes by entering AT*RQ. The remote modem responds: RC ABORTED Configuration changes made during the session do not take effect

until the session is ended. End the remote configuration session by entering either:

• ATO0 - Return to data mode

• ATO1 - Return to data mode and retrain The remote modem responds: RC COMPLETE Configuration changes made during the session are in effect.

The following commands are not supported in remote configuration mode: ATA, AT&T, ATD, ATH, action commands.

3-18

Page 71

3460 Fast’R

Network Management (AT*NE)

The 3460 Modem offers an in-band secondary channel for network management commands, so you can configure modems while data transmission continues.

Secondary channel mode functions only between 3460 Fast’R modems

with Release 2.0 or higher software. It is not compatible with other Motorola modem secondary channel modes or competitor modem secondary channel modes.

The AT

Y o u can enable and disable the secondary ch annel through the AT ACU, Fast’RVu (Commands menu), or an NMS. The option is saved in non-volatile memory.

Secondary-channel communication is available when both modems are in the follo w in g mo de s :

Secondary-channel communication is not available during LAL, LAL pattern, and DBER tests.

NE command controls secondary channel operation.

• Zero (0) enables the secondary channel. This is the default option.

• One (1) disables the secondary channel.

• V.34 modulation mode ( at any primary- channel data rate)

• V.32 modulation mode, except 4.8 KBPS

• Direct, Normal, V.42, MNP, and LAPM data modes, with or without data compression

3-19

Page 72

3460 Fast’R

Managing Remote Modems in an AccessWay Enclosure

Managing remote modems in an AccessWay enclosure requires the following setup and operation.

Managing Remote Modems

Step Stage

Ensure that a modem card is installed in Slot 9, position B

(Figure 1-11). It is known as the master, and it transfers networkmanagement commands to and from other modems in its enclosure through the enclosure backplane. Note: a master cannot transfer commands to and from modems in other local enclosures.

Make a leased-line or dial-line con nection from a local modem to a

remote master modem. Ensure that the secondary channel is enabled (AT*NE1).

Set the remote master modem’s Pass Through (AT*NP) parameter

to the appropriate option (NP options are described below). Issue NM commands to the other Accessway modems.

Pass Through Parameter (AT

NP)

Pass Through options affect only dial connections. Pass Through options determine:

• How and whether a local modem passes network management commands to a remote modem

• How and whether a remote master modem passes network management commands to other modems connected to it by:

— Cables between their NM IN and NM OUT ports — A shared backplane in an AccessWay enclosure

The Pass Through parameter uses the in-band secondary ch annel to pass network-management commands. Secondary-channel transmission is not disruptive of main channel data.

3-20

Page 73

3460 Fast’R

AT*NP Parameter Options

Option Description

*NP0

*NP1

*NP2

A local modem, c onn ecte d thro ugh its ne two rk co ntro l-in ( NC IN ) port to a local manager:

• Passes only the NC commands that are addressed to a remote modem from its NC IN port to the in-band secondary channel

• Passes only responses that are addressed from a remote modem to the local manager from the secondary channel to its NC OUT

port.

With this option, a remote modem receiving the local modem’s commands does not pass them to its NC OUT port

A local modem, connected through its network control In (NC IN) port to a local manager,:

• Passes only the NC commands that are addr essed t o th e loc a tion (local address +100) from its NC IN port to the in-band secondary channel

• Passes only responses that are addressed from a remote modem to the local manager from the secondary channel to its NC OUT port.

A local modem, c onn ecte d thro ugh its ne two rk co ntro l-in ( NC IN ) port to a local manager, passes all NC commands to and from a remote modem, without filtering.

The remote modem operates the same way.

3-21

Page 74

3460 Fast’R

Configuring Modems for Restoral

You can configure the modem to automatically respond to deteriorating leased-line conditions by switching operation to a back-up dial line.

For further details on the parameter options listed here, refer to the 3460 Fast’R Reference Guide (part no. T0022).

If you normally operate the modem on a leased line, you can set the following options to enable it to s w itch operation to a backup dial line when conditions warrant. The following example shows the default options.

Parameter Option Comment

Answer Restoral AT*AS0=LL Fail

Answering modem:

Lease to Dial Threshold

Hold Dial Line AT

Parameters and options shown shaded gr ay vary by country. For details, refer to Appendix B of the 3460 Fast’R Reference Guide.

*DI1=Low/Fast The originating modem uses this

*HD0=Off The originating modem uses the

When connected to the leased line, the modem answers a dial call only if the leased line fails.

This parameter does not apply when AT*RE=0 (Off).

option to determine the thre shol d for initiating restoral. Low/Fast is the most sensitive option – i f t hree

retrains occur within five minutes, the modem initiates restoral.

HD option to determine how to hold a dial connect ion while testing a leased line. Off means that the modem disconnects from the dial line as soon as it connects to the leased line.

This parameter works only when the Initiate/Terminate Restoral parameter (*RE) is set to NM/Fast’RV u /Au to (op tio n 4).

3-22

Page 75

3460 Fast’R

Parameter Option Comment

Dial to Lease Threshold

Restoral Initiation/ T er mina tio n

Restoral AutoRedial

Test Restoral

Country-specific

Parameters and options shown shaded gr ay vary by country. For details, refer to Appendix B of the 3460 Fast’R Reference Guide.

AT*LE3=1 hour The originating modem uses the

LE option to determine when to disconnect from a dial line and return to leased-line operation.

*RE4=FP/Auto The originating modem

determines when to initiate restoral.

The answer modem cannot automatically initiate restoral; it can only answer an inbound call, thus ensuring that both modems do not try to call each other at the same time (which would result in a failed restoral attempt).

*RR0=Disable The RR option determines

whether the originating modem can automatically redial, while in restoral, upon c a ll failure or carrier loss. Disable prevents it from redialing.

AT*TR0=Off The TR option specifie s how

often the modem checks for loop current on the dial line, to determine whether the line is available. Off disables testing.

3-23

Page 76

Page 77

Chapter 4

Fast’RVu

Introduction

Fast’RV u is a Windows application that helps yo u:

• View and set modem options without learning AT commands

• Check device, circuit, and signal status without special tools

• Copy configurations without leaving your keyboard

• Execute line and modem tests without scopes and meters

• Upgrade modem software

Fast’R V u is especially useful for installations of multiple modems, but it is not required for modem setup and operation.

Fast’RVu requires a computer with the Windows 95 or Windows NT operating system, and a 486DX2 or Pentium-class processor.

Fast’RVu is provided with AccessWay enclosures, and you can download it from the Transmission Products page of the Moto rola website:

www.mot.com/networking/products/tran.html

4-1

Page 78

3460 Fast’R

Getting Started With Fast’RVu

Fast’RVu is provided on the 3460 Fast’R CD-ROM. Refer to the readme.txt file on the CD-ROM.

When you run Fast’RVu, its main window opens (Figure 4-1).

Tool bar

Computer port selection dropdown menu

Modem selection dropdown menu

Language selection dropdown menu

Figure 4-1. Fast’RVu Main Window

Closing Multiple Fast’RVu Windows

IMPORTANT: As you work in Fast’RVu , you may open multiple Fast’RVu windows. To exit Fast’RVu, always close the current window (by clicking the RETURN bu tton or the C lose icon ( ), then any other Fast’RVu windows. If you close the Fast’RVU main window first (from the Windows Taskbar), you may find that, after Fast’RVu terminates, one or more subordinate Fast’RVu windows remain displayed. To close such a window, select File...Exit, or click the Close icon ( ).

4-2

Page 79

3460 Fast’R

Language Options

You can set up Fast’RVu to display button text in any language.

Adding a Display Language to Fast’RVu

Step Action

Use a spreadsheet application or text editor to open the COUNTRY.TXT file in the fastrvu directory.

Make a backup copy of the COUNTRY.TXT file.

Obtain a translation for each term in the left column. Abbreviate terms, if necessary, so that they are ten characters or fewer.

In the file, replace the second English prompt on each line with a new term, or add a new column to the right. Ensure that each new term is preceded by a TAB character.

Do not replace the English terms in the left column.

Save the COUNTRY.TXT file, in text-only format.

Restart Fast’RV u. Th e new lan guage option di splay s in the la nguag eselection drop-down window.

Specifying a Modem in Fast’RVu

Specify a modem to access with Fast’RVu this way:

Specifying a Modem On Which to Operate Fast’RVu

Step Action

Connect a DIN-to-DB25 communications cable to a communications (COM) port on your computer, and to a stand-alone modem NM IN connector or an AccessWay NM IN connector.

Optionally: connect multiple cables to devices; or cable multiple enclosures together (Chapter 1).

Run Fast’RVu. The Fast’RVu main window displays (Figure 4-1). Optionally, select Show Help from the Help Menu or press CTL and

H to display an information and instruction window.

In the Fast’RVu main wind ow, select the COM port to which the communications cabl e is connected on your computer.

4-3

Page 80

3460 Fast’R

Specifying a Modem On Which to Operate Fast’RVu

Step Action

In the Fast’RVu main window, select:

• ENCLOSURE LOCATION to operate on: — A 3460 Fast’R in an AccessWay enclosure. — A Vanguard 3460 V.34 Daughtercard in a Vanguard

enclosure. Fast’RVu addresses the Daughtercard as Enclosure 1, Slot 9, Modem B, regardless of its location.

• MODEM ADDRESS to operate on a stand-alone modem

In the Fast’RVu main window, select a language.

In the Fast’RVu main window, select an option:

• CONFIGURE, to view and set modem parameters

•STATUS, to view current operating information

• COMMANDS, to dial, get/set, copy, and so on

• TESTS, to execute loopbacks and BER tests

An option window disp la ys.

Optionally: to configure anoth e r mode m (tha t isn ’ t a lrea dy cab le d to the computer): disconnect a communications cable from a modem or enclosure, and connect it to another one. Repeat this procedure, starting with Step 3, to communicate with the modem. You can communicate with modems that are connected to the computer in the following ways:

• A computer cabled to a stand-alone modem’s NC connector

• A computer cabled to AccessWay’s NC connectors. The Access-

Way may also be cabled to up to three other AccessWays

• A computer cabled to a Vanguard enclosure’s NC connectors. A

Vanguard 3460 V.34 Daughtercard is installed in the Vanguard.

4-4

Page 81

3460 Fast’R

Useful Information

Table 4-1. Navigating and Initiating Actions in Fast’RVu

To... Do This:

Display on-line help windows automatically, according to the mouse position

Select a modem Stand-alone modem:

Select an option or parameter Select its label

Display current information Select GET Send a selected change to the

modem

Press Ctrl and H or check Show Help on the Help menu

1) In the Fast’R V u main window , select

MODEM ADDRESS.

2) In an option window, specify the modem address.

Card modem in Accessway enclosur e:

1) In the Fast’RVu main window, select ENCLOSURE (nest) LOCATION.

2) In an option window, specify the modem location.

Daughtercard modem in Vanguard enclosure:

1) In the Fast’RVu main window, select ENCLOSURE (nest) LOCATION 1.

2) In an option window, specify the modem location Slot 9, Modem B.

Select SET

Monitor fax status Select Commands, Dialing, View or Status,

Device. Note the Mode option. When the modem is transmittin g/re ceiving

a fax, this information is displayed. Close a window Select RETURN

Exit Fast’RVu Select File > Close (or press CTL and W)

Adjust a parameter option Click the parameter’s selector

arrows

4-5

Page 82

3460 Fast’R

Viewing and Setting Modem Options

T o view or chang e modem parameter op tions, sele ct CONFIGURE fro m

the Fast’RVu window. Select an option type, then select an option.

Example: Setting Callback to Phonebook Entry 2

Step Action

In the Fast’RVu main window, specify a COM port and MODEM ADDRESS or ENCLOSURE LOCATION.

Select CONFIGURE from the Fast’RVu main window. The Configuration Opt ions window opens.

Select the SECURITY type. The Security Options window opens.

Select a modem—either a stand-alone modem by address, or a card modem by enclosure (nest), slot, and A/B.

Select GET. The modem’s current options display.

In the Select New Options frame, click the arrows next to Callback until INTERNAL 2 displays.

4-6

Select SET to save your change. The green OK icon displays.

The parameter option is changed . When the local modem receives a call, it calls the number stored in Phonebook Entry 2.

Page 83

3460 Fast’R

Checking Device, Circuit, and Signal Status

To view modem parameter options, select STATUS from the Fast’RVu main window. Select a status type. Specify the modem address or location. Select GET.

Example: Checking Device Status

Step Action

Select STATUS from the Fa st’RVu main window. The Status Options window opens.

Select the DEVICE type. The Device Options window opens.

Select a modem—either a stand-alone modem by address, or a card modem by enclosure (nest), slot, and A/B.

Select GET. The modem device status information displays.*

*Fast’RV u auto matically updates th e status di splay until you select RETU RN or select another modem.

4-7

Page 84

3460 Fast’R

Entering Commands

To perform an action, select COMMANDS from the Fast’RVu main window, then select a submenu.

Table 4-2. Selecting Modem Commands

This Command

Submenu... Lets You:

DIALING Enter telephone number; dial call; update Phonebook;

DISCONNECT Disconnect a dial call

ASSIGN REMOTE Assign an address to a remote modem. UPGRADE Upgrade the modem’s operating software

GET SERIAL # Get a modem serial number by entering its address

GET ADDRESS Get a modem address by entering its serial number SET ADDRESS Chan ge a modem’s address

link Phonebook ent ries; dial Phonebook entry

Caution

Changing the address of a card modem in

an AccessWay enclosure is not recommended. Fast’R Vu uses slot-A/B numbering (Table1-3) to determine addresses. If you change an address, Fast’R Vu may not be able to identify the modem.

SEARCH Display modem serial numbers and addresses REINIT MEMORY Reset a modem to default configuration; load option set

OPTION SETS Copy a configuration to an option set

POWER RESET Power-up reset a modem COPY CONFIG Copy a configuration to or f rom a modem or a file

SECONDARY Enable or disable a modem’s secondary channel

RESTORAL Monitor, initiate, terminate, and test restoral functions

4-8

Page 85

3460 Fast’R

Example: Copying a Configuration From One Modem to Another

Step Action

Select COMMANDS from the Fast’RVu window. The Command options window opens.

Select COPY CONFIG from the Commands window. The Copy selection information displays.

In the FUNCTION box, select a copy operation type.

In the FROM Address box, select a modem configuration to copy.

In the TO Address box, sel ect a modem to which to copy the configuration.

Click COPY. The configuration is copied to the specified modem.

4-9

Page 86

3460 Fast’R

Executing Line and Modem Tests

To execute a test of the telephone line quality or modem transmit/ receive paths, select TESTS from the Fast’RVu window. Select an

option type, then select an option. You can stop a test in progress by selecting END on the test window.

Example: Executing a Bit Error Rate (BER) Test

Step Action

Select TESTS from the Fas t’RVu window. The Test Types window opens.

Select the BER type. The BER Test window opens.

In the NEST MODEM LOCATION/MODEM ADDRESS box, select a modem—either a stand-alone modem by address, or a card modem by enclosure (nest), sl ot, and A/B.

In the TEST TIME boxes, select a testing interval. Example: 00 40 for a 40-second test.

4-10

Click the START button to initiate the test. The STATE indicator changes to Active. When the test is complete, STATE changes to Inactive.

Page 87

3460 Fast’R

Using Fast’RVu to Communicate With a Remote Modem

Network Management Override

You can enable and disable a modem’s responses to network management with the AT*NO parameter. The default op tion is 0 (disabled).

When this parameter is enabled, a modem ignores networ k management commands, except status requests.

When you connect to a modem that has Network Override enabled, Fast’RVu indicates this with the orange OR LED in its display.

Network Management Override Time-Out

A modem with this parameter enabled automatically returns its option to 0 (disabled) after 30 minutes with no AT ACU activity.

4-11

Page 88

3460 Fast’R

Downloading Modem Software

Modems support the use of F ast’RVu for software download thro ugh the NM IN port.

Downloading Modem Software with Fast’RVu

Step Action

Ensure that the new modem software is available on a drive connected to your comp uter. Make a note of the directory.

Select COMMANDS from the Fast’RVu main window. The Commands window opens .

Select UPGRADE. The Upgrade window opens.

Enter one or more destination modem addresses. With some modems, you can specify multiple modems in

AccessWay enclosures; refer to the Fast’RVu Help window. If you specify multiple modems, but Fast’RVu cannot upgrade them

in multiples, an error message appears. In this case, go to Step 6.

Select UPGRADE. Follow the instructions that appear. Note the progress messages in

the STATUS and ACTIVITY LOG boxes.

4-12

When the upgrade is compl ete, reconnect any cables that you disconnected.

Problems During a Download

If a download stops and you are unable to complete it, you can perform a manual download that does not use Fast’RVu. Refer to the

3460 Fast’R Software Download Instructions (part no. T0022-09).

Page 89

Chapter 5

T ro ubleshooting Pro blems and

Improving Performance

Troubleshooting Steps

Take the following actions when the modem does not operate correctly.

Troubleshooting Step s

Step Action

For asynchronous applications only: confirm that your communications software is configured for the computer COM port to which the modem is connected. Examp le: COM1.

On the modem and the computer, confirm that the communications port is configured for th e data ra te, c h a racte r le n gth, and parity your software requires. Confirm that both the modem and the computer support these options.

Confirm that all cables are properly connected.

If the preceding items are OK, locate the problem in the left column of Table 5-1. Test your diagnosis with the action in the second column. If the diagnosis is correct, take the action in the third column. If it is not correct, continue in the left column.

If the problem is not resolved, refer to the refer to the 3460 Fast’R Modem Frequently Asked Questions page on the Motorola website.

5-1

Page 90

3460 Fast’R

Troubleshooting Actions

The following table provides troubleshooting actions and tips.

Table 5-1. Troubleshooting the 3460 Fast’R Modem

Problem Diagnosis/Test Possible Solution

INSTALLATION Modem won’t

power up

Modem fails self test

AUTOMATIC CALL UNIT (ACU) CONFIGURATION No response to

ACU command

Double echo on characters typed

Check the power source and the modem power switch.

Turn modem power off; wait 15 seconds; then turn power on.

Use Fast’RVu or offline configuration (OLC) button to check parameters. Check options:

RP)

DE)

•DTE Rate (AT

•Form

• Char Length

•Parity (AT

•Result Code (ATQ)

Check computer and modem’s Echo (ATE) option.

Check the communications software’s terminal setup.

Ensure the outlet is active . Turn on the power switch.

Use the Return Procedures in this manual to return the modem to Motorola.

Use Fast’RVu or off-line configuration (OLC) button to ensure ACU is compatible with modem configuration. Ensure that the computer is set to a valid character format to operate the modem’s autobaud feature. If modem still does no t respond , perform a local analog loopback (LAL) test. If LAL fails, contact Motorola customer service.

If both have Echo=On (ATE1), turn one off (ATE0). (Echo is also known as half- or fullduplex.) If this does not so lve the problem, contact Motorola customer service.

5-2

Page 91

3460 Fast’R

Table 5-1. Troubleshooting the 3460 Fast’R Modem

Problem Diagnosis/Test Possible Solution

CALL ESTABLISHMENT Modem won’t

answer

Check cabling. Check parameters:

• Answer (ATS)

•DTR (AT&D)

Ensure that Answer is not set to Manual (S0=0). Set DTR=High (AT&D0), if DTR is not supplied by the computer.

Modem won’t dial

Check the modem's Line option (AT&L).

Check that the TR LED is on (steady).

Check that the RI/OH LED is on when ring is present on the line.

If using DTR dialing, check:

• Default dial option DA)

(AT

• Phone number at

stored location

•DTR option (AT&D)

Check the dialing environment.

Ensure Line=Dial (AT&L0).

If the TR LED is not steadily lit, ensure the computer is supplying DTR.

Ensure that the remote modem is dialing the correct phone number.

Ensure default dial option is a valid phone number. Ensure that a number is stored. Ensure DTR=108.1 (AT&D5) or Tail (AT&D4). Ensure the computer is supplying DTR.

If the modem is dialing out of a PBX, the modem may not recognize the non-standard dial tone. Set Blind Dial=On (ATS6).

5-3

Page 92

3460 Fast’R

Table 5-1. Troubleshooting the 3460 Fast’R Modem

Problem Diagnosis/Test Possible Solution

Cannot establish a connection

Check the disconnect code (AT&V)

Check the modulation configuration:

•Mod (AT

• Max Rate (AT

• Min Rate (AT

MM)

MX)

MN)

Based on the disconnect reason, take the appropriate action.

Ensure that Mod=V.34 Auto

MM0) or V.32bis Auto

(ATT

(AT

MM2).

Ensure that the local and rem ote modem modulation modes are compatible.

Communication package displays Online status before calling or answering

A call is established but not maintained

Cannot hear connection sounds (standalone mode ms )

Check the EC/DC Mode option.

Check DCD (AT&C). If DCD is not Normal, issue

Read the disconnect code.

Check Speaker option (ATM).

Check Volume option (ATL).

Ensure Mode=AutoRel

SM3) on the local and

(AT

remote modems.

AT&C1 command.

Based on the disconnect reason, take the appropriate action.

If the speaker is not on, turn it on (ATM2).

Adjust volume.

5-4

Page 93

3460 Fast’R

Table 5-1. Troubleshooting the 3460 Fast’R Modem

Problem Diagnosis/Test Possible Solution

DATA MODE

The modem connects, but does not pass data

Check that the modem is in data mode (ATO)

Check that the TD LED is steady on or flashing when data is being transmitted from the computer, indicating that the modem is receiving the data from the computer.

If the modem is not in data mode, establish a connection with the remote modem.

Check computer for EIA signal requirements. Ensure the modem is correctly cabled to the computer (use a straight-through cable for the RS-232 interface).

Check the computer’ s flow control method.

Verify line quality:

•Run a remote digital

loopback (RDL) or RDL with pattern test.

• Disconnect the modem from the line and perform a local analog loopback (LAL) or LAL with pattern test (with modem flow co ntrol off).

Ensure that the computer’s flow control is the same as the modem option (AT If your communications

software’s file transfer protocol is used, and the software supports RTS/CTS Flow control, set Flow=RTS/CTS

FL3). If the package does

(AT

not support RTS/CTS flow control, set Flow=Off

FL0).

(AT

After running the RDL, if no errors occur, the line is good. If errors occur, perform a manual retrain, or retry the phone call.

If the device fails, contact Motorola customer service. If the device pass es , you may have a line problem (contact your telephone co m pa n y) or a problem with yo ur software (check with software vendor).

FL).

5-5

Page 94

3460 Fast’R

Table 5-1. Troubleshooting the 3460 Fast’R Modem

Problem Diagnosis/Test Possible Solution

Modem disconnects prematurely

Ensure that the remote modem suppor ts error correction.

Check the disconnect reason (A T&V=DRn, n is numeric code).

If the remote mod em does not support error correction, set Data Transfer Mode=Normal

SM1) and retry the call.

(AT

Take the appropriate action.

Data is garbled or lost

Check the modem flow control settings.

Check that the modem’s DTE rate (AT*DE), parity

RP), and

(AT

character length

CL) match the

(AT

computer’s settings.

Ensure that the computer’s flow control is the same as the modem option (AT If your communications

software’s file transfer protocol is used, and the software supports RTS/CTS Flow control, set modem Flow=RTS/ CTS (AT does not support RTS/CTS flow control, set Flow=Off (AT

If they do not match, adjust.

FL3). If the package

FL0).

FL).

5-6

Page 95

3460 Fast’R

Table 5-1. Troubleshooting the 3460 Fast’R Modem

Problem Diagnosis/Test Possible Solution

If Mode=Normal

SM1), check line

(AT

quality:

• Check CQMS parameters with Fast’RVu

•Run a remote digital loopback (RDL) or RDL with pattern test

•Disconnect the modem from the line. Run a local analog loopback (LAL) (AT&T1), or LAL pattern test (AT&T8), with modem flow control off.

If no RDL errors occur, the line is OK. If errors occur, perform a manual retrain, or retry the phone call.

If the modem fails, contact Motorola customer service. If the modem passes, there may be a line problem (contact telephone company) or a software problem (check with software vendor).

Modem stops passing data

The modem connects at a lower rate than Max Rate (AT

MX)

option.

Modem retrains occur frequently

CALL TERMINATION

Modem takes too long to disconnect

Modem could be in “flow off” condition (modem set for XONXOFF and comput e r set for hardware flow control).

Check CQMS parameters with Fast’RVu. Ensure that the remote modem supports the modem rates you anticipate.

Retry call. A line problem is indicated.

Check whether remote modem supports PSTN cleardown .

Set the modem for hardware flow control (AT

Line quality is not sufficient to support hig h er data rate. If line quality improves, the modem increases its speed automatically.

Reduce the transmit rate

MX); if excessive retrains

(AT

continue, contact telephone company.

If remote modem doesn't support PSTN cleardown, set local modem to Longspace Disconnect (ATY1).

FL3).

5-7

Page 96

3460 Fast’R

Table 5-1. Troubleshooting the 3460 Fast’R Modem

Problem Diagnosis/Test Possible Solution

Modem doesn’t disconnect when DTR drops or when communication s software does

Check modem’s DTR option (AT&D)

Set DTR to an option other tha n High. Set DTR=Discon (AT&D2).

Communication software won’t signal the modem to return to command state when escape sequence (+++) is issued

FILE TRANSFER MODE

Can’t transfer all of a file or aborts during transfer

File transfer takes longer than expected.

Check the delay between issuing the escape sequence (+++) and the ATH command.

Check whether the modem is set for AT ACU.

Check the modem’s flow control settings.

Determine the file transfer protocol.

Ensure the escape sequence (+++) complies with the modem’s guard time requirements.

Set ACU Protocol=AT

AC1).

(AT

Ensure that the computer's flow control is the same as the modem option (AT

Use another protocol; for example, YMODEM.

FL).

5-8

Page 97

3460 Fast’R

Table 5-1. Troubleshooting the 3460 Fast’R Modem

Problem Diagnosis/Test Possible Solution

LEASED-LINE OPERATION Modem won’t

connect

Determine whether modems are assigned to answer and originate.

Run an LAL pattern test (AT&T8) on both modems.

Check the modulation configuration:

LX).

MM)

MX)

MN)

• Mode (AT

• Max Rate (AT

• Min Rate (AT

Check local and remote leased line transmit level (AT

Ensure one modem is set to

LX15)

CA1) and one to

CA0).

answer (AT originate (AT

• If errors are found on either end, contact Motorola customer ser vice.

• If the modem passes the test, you may have line pro blems; contact your telephone company.

Ensure that the local and rem ote modem modulation modes are compatible.

• USA: if operating on a leased line, set to 0 (AT*LX0)

•If the transmit level is adjustable in your country, and the modems are running backto-back, adjust it to approximately -15 dB (AT

5-9

Page 98

3460 Fast’R

Running Diagnostic Tests

This section describes loopback, busy out, and retrain tests, which analyze local- and remote-modem performance and the telephone line to assist you in isolating network p roblems. These tests can be initiated:

• With AT commands from an attached PC or terminal

• With commands from Fast’RVu

• With commands from a Motorola network management system

IMPORTANT: Run one test at a time. Tests interrupt network data.

Table 5-3. Running Diagnostic Tests

Test Description

Local Analog Loopback (LAL)

LAL Pattern Tests local-modem circuits AT&T8

Tests local-modem transmit and receive circuitry

Command

AT&T1

Remote Digital Loopback (RDL)

Local Digital Loopback (LDL)

Busy Out Lets the modem appear busy to

Retrain Lets you manually retrain the local and

Terminate Terminates a test in progress AT&T0 LAL, LDL, and RDL tests using the EIA leads are not supported.

Parameters and options shown shaded gray vary by country. For your country’s options, refer to the 3460 Fast’R Reference Guide.

T ests local- and remote-modem circuits and the telephone line

Tests local-modem telephone lines and circuits.

incoming calls.

remote modems

AT&T6

AT&T7

ATH1

ATO1

5-10

Page 99

Appendix A

Regulatory Information

In This Appendix

This section contains regulatory and safety approval declarations and

information for the 3460 Fast’R modem and the AccessWay enclosure. Compliance with standards allows the modem to:

• Reliably inter-work with the network, to connect to remote sites, saving you time and phone charges

• Automatically select the highest-possib le line rate

• Flexibly communicate with many applications and systems

A-1

Page 100

3460 Fast’R

EEC Directive Conformity

The CE mark appears on each CE-compliant product. The following statement explains its significance.

168

This product is CE-marked to indicate compliance with the following EU directives.

• 73/23/EEC Low Voltage Directive

• 89/336/EEC EMC Directive

• 98/13/EEC TTE Directive (previously 91/263/EEC)

• 93/68/EEC CE Marking Directive

Note: These products support different features depending on product code. Features, such as leased-line connectivity and dial restoral vary with product code and from country to country. Please contact your Motorola representative for details on the appropriate product code f or a region.

Products that bear the EU Permission to Connect symbol and Notified Body number are designated compliant to the 98/13/EEC T elecom mun ications Terminal Directive for the following types of connections:

• PSTN: All products bearing t he EU permission to connect sy mbol have been approved in accordance with Council Decision 98/482/ EC (CTR 21) for pan-European single terminal connection to the Public Switching Telephone Network (PSTN). However, due to differences between the individual PSTNs provided in different countries, the approval does not, of itself, give an uncond itional assurance of successful operation on every PSTN network termination point.

In the event of problems you should contact your equipment supplier in the first instance.

Note: check settings, as advised in this section, before contacting your equipment supplier.

A-2

Motorola 3460 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Proprietary Material

About This Guide

Introduction

Audience

Other Documentation

Special Notices

Trademarks

Motorola Customer Information

To Access the Motorola World-Wide Web Site

To Order Additional Motorola User Documentation

Customer Response Card

Introduction

Installing a Stand-Alone Modem

Safety and Operational Notices

Power Transformer

Connecting Ports

Repair

Lightning

Installing an AccessWay Enclosure

Checking AccessWay Enclosure Shipment

Site and Power Preparation

Cooling for One or Two Enclosures

Cooling for Three or More Enclosures

Fan and Deflector Requirements

Selecting a Power Cord

Installing the Enclosure in an Equipment Rack

Cabling an AccessWay Enclosure

Cabling One or More Enclosures to a Computer

Installing/Removing Modem Cards

Installing a Modem Card

Removing a Modem Card

Power Modules

AC Power Module

DC Power Module

Connecting to DC Power Supply

Tip for Power Module Setup

Installing a Second DC Power Module

Installing a Modem Daughtercard, Vanguard Enclosure

Set-Up

Introduction

Before You Start

Vanguard Daughtercard Setup

Asynchronous Operation

Entering Commands to the Modem

Setting Up for Asynchronous (Dial) Operation

Leased-Line Synchronous Operation

Fax Setup on Windows

Vanguard Daughtercard Setup

Modem Configuration and Commands

What is the Configuration?

Issuing AT Commands

Issuing Network Management Commands

What Are Option Sets?

Managing Option Sets

Selecting and Customizing Option Set 1

Selecting and Customizing Option Set 2

Option-Set Parameter Default Options

AT Commands for Modem T a sks

AT Action Commands

Dial Modifiers

Non-Option Set Parameters

Access Security Functions

Password Verification on Connection

Configuration and Phone Number Access Restriction

Outbound Dial Restriction

Quiet Answer

Access Security AT Command Summary

Configuring a Remote Modem (AT*RA)

Network Management (AT*NE)

Managing Remote Modems in an AccessWay Enclosure

Configuring Modems for Restoral

Introduction

Getting Started With Fast’RVu

Closing Multiple Fast’RVu Windows

Language Options

Specifying a Modem in Fast’RVu