2000 Motorola, Inc.
20 Cabot Boulevard
Mansfield, Massachusetts 02048
(508) 261-4000
All rights reserved
Printed in U.S.A.
Proprietary Material
Information and software in this document are proprietary to Motorola,
Inc. (or its Suppliers) and without the express prior permission of an
officer of Motorola, Inc., may not be copied, reproduced, disclosed to
others, published, or used, in whole or in p art, for any purpose other
than that for which it is being made available.
This document is for information purposes only and is subject to change
without notice.
Writer: Christina H. Lamkin
Publication Specialist: Denise Skinner
Illustrator: Tim Kinch
This manual is current for Release 5.1 of the 3460 Fast’R Modem.
To comment on this manual, please send email to:
Part No.: T0022-01, Rev F
Publication Code: DS
First Printing: April 1997
LGEN031@email.mot.com
or use the Customer Response Card in this manual.
3460 Fast’R
About This Guide
Motorola Customer Information
Customer Response Card
Control Buttons ................................ ... .... ........................................D-3
Status LEDs .....................................................................................D-4
Return Procedures
Index
v
3460 Fast’R
About This Guide
Introduction
This guide describes Motorola 3460 Fast’R Modem hardware and
software installation and opera tio n.
Audience
This manual is intended for operators of the Motorola 3460 Fast’R and
Fast’R Plus Modem and the Vanguard 3460 V.34 Daughtercard modem.
Other Documentation
For more modem information, refer to the 3460 Fast’R Modem
Reference Guide (Part No. T0022), which you can download from the
Motorola World-Wide Web site (www.mot.com/MIMS/ISG/mue/).
The Reference Guide also provides:
• Equipment service, repair, and return information
• Contact information for billing and training questions
• Contact information for ordering additional documentation
Special Notices
The following notices emphasize certain information in the guide:
IMPORTANT: Emphasizes significant procedural information.
Caution
Warns you against damage to software,
hardware, or data.
Mise en Garde
Une mise en garde vous fournit des
informations qui, si ell es ne sont pas observées,
peuvent se traduire par des dommages pour le
logiciel, le matériel ou les données.
vii
3460 Fast’R
Vorsicht
Ein Vorsichtshinweis macht Sie darauf
aufmerksam, daß Nichtbefolgung zu Software-,
Hardware- oder Datenschäden führen kann.
¡Precaución!
La precaución le ofrece información, que de no
cumplirse, puede derivar en posibles daños
tanto para el software y el hardware, como para
ambos.
Warning
Warns you against physical injury.
Avertissement
Un avertissement constitue le message le plus
sérieux, indiquant que vous pouvez subir des
blessures corporelles.
viii
Warnung!
Eine Warnung ist der ernsthafteste Hinweis auf
Körperverletzungsgefahr.
¡Advertencia!
Una advertencia es un aviso importante, que le
advierte sobre la presencia de un
inminente peligro.
3460 Fast’R
Trademarks
The following are trademarks or registered trademarks of their
respective companies or organizations.
Mark Company/Organization
ATHayes Microcomputer Products, Inc.
WindowsMicrosoft Corporation
All other brand and product names are trademarks or registered
trademarks of their respective owners.
ix
Motorola Customer Information
If you have questions or problems, or you need assistance with
technical, sales, or billing matters, please call our Customer Support
Center:
• (800) 544-0062 from the U.S.A. and Canada
• (508) 261-0366 from other locations
To Access the Motorola World-Wide Web Site
Company and product information can be found on our Web site at:
http://www.mot.com/ING/
To Order Additional Motorola User Documentation
To order additional copies of Motorola user documentation, call
(508) 261-5933.
xi
Customer Response Card
Motorola would like your help in improving its product documentation. Please
complete and return this card to provide your feedback. U.S.A customers can use
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Product Documentation.
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IN THE
UNITED STATES
Motorola University East M3-30
20 Cabot Boulevard
Mansfield, Massachusetts 02048-1193
USA
Chapter 1
Hardware Installation
Introduction
The Motorola 3460 Fast’R or 3460 Fast’R Plus modem provides
reliable data communication to meet a wide variety of networking
requirements.
The 3460’s formations include:
• A stand-alone formation with either:
— A modem that supports a two-wire leased-line or dial-line
connection
— A modem that supports a two- or four-wire leased-line
connection or a dial connection
Some stand-alone modems have an LCD display and four
menu-navigation buttons, so you can set configuration options
and monitor operation by directly accessing the modem.
• An Accessway enclosure-card formation with either:
— A pair of modems that support two-wire leased-line or
dial-line connections
— A modem that supports a two- or four-wire leased-line
connection or a dial connection
• A Vanguar d daugh tercard for mation with a modem that supports a
two- or four-wire leased-line connection or a dial connection
The 3460’s features include:
• Synchronous and asynchronous communication in one unit, with
two preset configurations for typical applications
• Automode with telephone-number linking and auto-redial
• ITU TS Compliance to V.34, V.32bis, V.32, V.29, V.27ter, V.23,
V.22, V.22bis, V.21, V.17, Bell 212A, Bell 103
• Synchronous data rates up to 33.6 KBPS and asynchronous data
rates up to 230.4 KBPS
• Industry-standard error detection and data compression
• Hayes AT and V.25bis support
1-1
3460 Fast’R
• Automated software download and flash memory for easy
upgrades
• V.54 diagno stic test suite
• LED displays that indicate modem activity
• Light bar displays (stand-alone modem only) that indicates line,
data, and link-utilization rates
• Support for the Motorola 9000 Open Management System (OMS)
Network Management System
• Support for secondary-channel modem management
• Restoral: automatic rerouting of data traffic to the PSTN, over a
two-wire dial line, for backup of critical leased-line applications
when a leased line fails or signal quality deteriorates. Restoral is
available on units that support four-wire leased-line operation.
• Support for Fax Class 1, Class 2.0, and Group 3 fax standards, to
enable transmission and receipt of faxes at up to 14.4 KBPS
(with a fax application installed)
• LCD display and menu-navigation buttons, on some stand-alone
modems
For instructions on installing a Vanguard 3460 V.34 Daughtercard in a
Vanguard enclosure, refer to the Vanguard Daughterc a rd Installati on Guide (Part No. T0020-02).
1-2
3460 Fast’R
Installing a Stand-Alone Modem
In the shipping carton, locate the items shown in Figure 1-1.
Ferrite Beads (2)
(With Some Units)
Power Transformer
RJ11 Telco
Cable
This User’s Guide
3460 Fast'R S t and-Alone Mode m
(Some modem front panels
differ from the one shown.)
Figure 1-1. 3460 Fast’R Stand-Alone Modem Parts
Installing a Stand-Alone Modem
StepAction
1.Compare the modem package cont ents to Figure 1-1. If a part is
missing, contact your nearest Motorola representative, or:
• In the U.S.A.— Motorola Customer Administration, 20 Cabot
Blvd., Mansfield, MA 02048. (5 08) 261-4745.
•Outside the U.S.A.—Motorola distributors are listed on our
Web site, at: http://www.mot.com/MIMS/ISG/
2.Plug the modem power-transformer cable into the modem’s
3.Connect a cab l e fro m a co mputer serial port to the mode m ’s
AC~ connector and then into a power supply outlet.
DTE connector .
1-3
3460 Fast’R
Installing a Stand-Alone Modem
(continued)
StepAction
4.If ferrite beads are included with your modem, install them on
5.For two-wire leased-line or dial-line modems:
6.Set the modem power switc h to the On (1) position. The modem
7.Stand-alone modem hardware installation is complete.
both telephone cables:
a) Snugly wrap the cable once completely around the
bead (Figure 1-2).
b) Set the cable into the bead cutouts. Ensure that 2.5 to
4 cm of the cable extend from the bead (on the end you
insert into the modem connect or).
c) Snap the bead closed. You can reopen and close it to
reset the cable.
a) Plug the telephone cable into the modem’s LINE
connector (Figure 1-3) an d to the telephone wall jack.
b) To use a telephone set on the same line as the modem,
ensure that the ferrite bead (if included) is installed on
the cable; then plug it into the modem’s PHONE
connector.
For two- or four-wire leased-li ne/dial-line modems:
a) Optionally, plug an analog dial line telephon e cable
into the modem’s PHONE LINE connector
(Figure 1-3) and to the telephone wall jack.
b) Ensure that the ferrite bead (if in cluded) is insta lled on
a leased-line cable; then plug it into the modem’s
LEASE connector.
executes self-tests. A modem indicates test results as follows:
• Successful completion: MR LED steady on.
• A problem by setting LEDs in one of these ways:
— MR: slowly blinking. TR: on. OH: off. CD: off.
— MR: off. TR: on. OH: on. CD: on.
You can also check self-test completion with Fast’RVu. Select
Status, then select:
• EIA to display DCD, DTR, DSR, CTS, and RTS signal states
• Device to display rate and mode parameters that describe the
modem’s current state
Note the LED pattern. Report any problem to Motorola Support.
Go on to Chapter 2, Basic Modem Setup, or Chapter 3,
Advanced Modem Setu p.
1-4
3460 Fast’R
Cable
2 - 4 cm
Cable Looped Once
Around Bead
To Modem Connector
Figure 1-2. Ferrite Bead Installation
1-5
3460 Fast’R
(A) Modems that support two-wire
leased- or dial-line connections
LINE PHONE
DTE
.
Optional Fast’RV u
Connectors. See Chapter 4.
(B) Modems that support two- or four-
wire leased-line/dial-line connections
PHONE
LINE LEASE
DTE
IN
.
IN
OUT
NM
NM1 0
Power
Transformer
AC~
I
1 0
Power
Transformer
OUT
AC~
I
Connect to Fast’RVu in either of these ways:
• With NC cables, shown in (A)
• With data cables, using logical secondary channel
Figure 1-3. Modem Rear Panel and Cable Connections
1-6
3460 Fast’R
Safety and Operational Notices
Power Transformer
Warning
The stand-alone modem is for use with an approved power
transformer, available only from Motorola, Inc.
Avertissement
Le modem autonome doit être utilisé avec un transformateur
de courant homologué, disponible uniquement aupr ès de
Motorola, Inc.
Warnung
Das freistehende Modem ist mir einem zugelassenen,
ausschließlich von der Motorola, Inc. erhältlichen
Leistungstransformator zu verwenden.
Connecting Ports
Warning
Ports that are capable of connect ing to other apparatus are
defined as SELV. To ensure conformity with EN60950 ensure that these ports are only connected to ports of the same
type on other apparatus.
Warning
Les ports qui sont susceptibles d’être connectés à des
équipements sont désignés comme TBTS. Pour garantir la
conformité à la norme EN 60950, n’interconnecte ces ports
qu’avec des ports du même t ype sur des autres matéri els.
Warning
Anschlusse, die mit a nderen Geraten verbindet werden
konnen, sind als SELV beschrieben. Um Konformitat mit EN
60950 zu versichern, sichern Sie es, daß diese Anschlusse nur
mit den des selben Type auf anderen Geraten verbindet
werden.
1-7
Repair
3460 Fast’R
Warning
Do not attempt to repair the modem or enclosure. They
contain no electronic components that can be serviced or
replaced by a user. Any attempt at user service of the modem
or enclosure, or ope ning of the modem, voi ds the product
warranty.
Avertissement
N’essayez pas de réparer le modem ou le boîtier. Ils ne
contiennent aucun composant électronique pouvant être
réparé ou remplacé par un usager. Toute tentative de
réparation du boîtier du 3460 F ast’R ou de l’AccessWay 16
par un usager, ou toute intervention à l’intérieur du 3460
Fast’R, annule la garantie du produit.
Warnung
Versuchen Sie nicht, das Mo dem oder sein Gehäuse z u
reparieren. Es sind keine durch den Benutzer wartungs- oder
austauschfähige Teile darin enthalten. Bei jeglichem Öffnen
oder Wartungsversuch am 3460 Fast'R bzw. AccessWay
16-Schaltkasten durch den Benutzer verfällt die
Gerätegarantie.
1-8
Lightning
3460 Fast’R
Warning
All Motorola devices should be used in environments
designed for computers and elect ronic equipment. In areas
susceptible to lightning, take precautions to prevent
damage to electronic equipment. Contact your tel ephone
company, or an electronic accessories vendor, for information
on lightning pro tection equipment. Customers experien cing
problems caused by s urges fr om lightning have el iminated
such problems by installing appropriate surge suppressors
on power and data lines connected to Motorola devic e s.
Ave rt isse me nt
Tous les dispositifs Motorola doivent être utilisés dans des
environnements conçus pour des ordinateurs et du matériel
électronique. Dans les zones susceptibles d’être frappées par
la foudre, prenez des précauti ons pour éviter que le matériel
électronique soit endommagé. Contactez votre compagnie
téléphonique, ou un vendeur d’accessoires électroniques,
pour obtenir des renseignements concernant les systèmes de
protection contre la fo udre. Certains usagers confrontés à des
problèmes causés par des sautes de tension dues à la foudre
ont éliminé ces problèmes en installant des régulateurs de
tension appropriés sur les câbles électriques et les câbles de
données reliés aux dispositifs Motorola.
Warnung
Motorola-Geräte sind grundsätzlich in für Rechner
elektronische Anlagen vorgesehenen Umgebungen zu
und
verwenden. In unwettergefährdeten Bereichen ist jegliche
Elektronik gegen Blitzeinwirkung z
entsprechende Schutzeinrichtungen erfahren Sie von Ihrer
T elefon gesellsch aft oder eine m Elektroh ändle r. Probleme mit
Spannungsstößen durch Blitzeinwirkung lassen sich durch
Einbau von Überspannungsableitern in die zu MotorolaGeräten führenden Netz- und Datenleitungen beheben.
u schützen. Näheres über
1-9
3460 Fast’R
Installing an AccessWay Enclosure
The AccessWay enclosure houses up to 16 Fast’R modem cards and a
power module.
Checking AccessWay Enclosure Shipment
In the shipping carton, locate the items shown in Figure 1-4.
Ferrite Beads,
(With Some Units)
Computer Cable for Fast’RVu
(DB-25 to 8-Pin DIN)
Software & Documentation
on CD-ROM
Rack-mount Kit
AccessWay Enclosure for
Card Modems
If a part is missing, contact Motorola as described in the installation instructions. Order card modems, power cable, and telephone cables separately.
Figure 1-4. AccessWay Enclosure Shipment Contents
Site and Power Preparation
Ensure that there is sufficient cooling space around the Accessway
enclosure, according to the following specifications.
1-10
3460 Fast’R
Cooling for One or Two Enclosures
When one or two enclosures are mounted in a rack or cabinet, one
directly above the other, with no other eq uipment directly below, natural
convection provides sufficient airflow through the enclosures.
When one or two enclosures are rack-mounted with other equipment
directly below that produces rising heat, a 9 cm space is required
between the enclosure and the other equipment to exhaust hot air from
below. A deflector must be fitted into this space to avoid mixing the air
flows (Figure 1-5 ).
Airflow
Accessway
9 cm
Other Heat-
Producing
Equipment
Front of Rack
Airflow
Deflector
Rear of Rack
Figure 1-5. Cabinet Arrangement—One or Two Enclosures
Cooling for Three or More Enclosures
When three or more enclosures are mounted in a rack or cabinet,
forced-air cooling with fans and a deflector is required.
1-11
3460 Fast’R
Fan and Deflector Requirements
Forced-air cooling for up to four rack-mounted enclosures can be
provided by fans and a deflector, mounted below the enclosures, to
provide passive, bottom-entry rear exhaust and upward-forced, frontentry cooling air. Refer to Figure 1-6. The airflow requirement is 80
CFM (2266230 CCM).
For example, three fans rated 117 CFM (202176 CCM) at a static
pressure of 0 inches of water provide enough airflow , when cooling four
enclosures. The deflector ensures that hot air fro m equipm ent b elow th e
enclosures does not mix with enclosure-cooling air. The cabinet must
have venting at the top or rear to let exhaust air escape.
Unit 2
Fan Chassis 2
AccessWay
AccessWay
Unit 1
AccessWay
AccessWay
Fan Chassis 1
Figure 1-6. Cabinet Arrangement—Three or More Enclosures
1-12
3460 Fast’R
Caution
Failure to comply with these requirements may result in
thermal/electrical stress that can affect reliability or cause
serious damage to components.
Avertissement
Le non respect de ces normes pourra donner lieu des
contraintes thermiques/lectriques susceptibles d’affecter la
fiabilit des composants ou de les endommager
srieusement.
Vorsicht
Nichtbefolgung dieser Vorkehrungen kann zu thermischer
bzw. elektrischer berlastung und zu Unzuverlssigkeit oder
ernsthafter Beschdigung der Bauteile fhren.
Selecting a Power Cord
The connector should meet the requirements of CEE Pub. 22, Standards
Sheet V, BS 4491, CSA C22.2, DIN 49 457, UL 498, UL 817, and VDE
0625. The entire assembly should meet all safety requirements in the
country of use. The AccessWay power cord and plug should meet the
standards in Table 1-1 and Table 1-2.
Spain, Sweden, Tunisia, Turkey, Ukraine, Uruguay, Uzbekistan
2Argentina, Australia, China, New Zealand
3Bahrain, Botswana, Cyprus, Ghana, Hong Kong, Ireland, Kuwait,
Malaysia, Oman, Qatar, Sin gap ore, Unite d Arab Emirates, United
Kingdom
4Denmark
5India, Pakistan, South Afr ica, Sri Lanka
6Israel
7aBelize, Bermuda, Brazil, Canada, Colombia, Costa Rica, Ecuador,
El Salvador, Guatemala, Honduras, Jamaica, Japan, Mexico,
Nicaragua, Panama, Peru, Philippines, Puerto Rico, Saudi Arabia,
Taiwan, Trinidad, Venezuela, United States of America
7b230 V Applications: Canada, Korea, Thailand, United States of
America
8Switzerland
9Norway, Sweden
10China
1
1-14
3460 Fast’R
Installing the Enclosure in an Equipment Rack
Place the AccessWay enclosure in a 19-inch (48.3 cm) EIA/RETMA
equipment rack or cabinet.
Installing an AccessWay in an Equipment Rack
StepAction
1.Slide the enclosure into the equipment rack.
2.Secure the enclosure brackets to the equipment rack, using the
3.Ensure that the enclosure is ven tilated and cooled according t he
hardware provided in the rack-mount kit.
guidelines in this chapter.
Warning
All Motorola devices should be used in environments
designed for computers and electronic equipment. In areas
susceptible to lightning, take precautions to prevent damage
to electronic equipment . Contact your telephone company, or
an electronic accessories vendor, for information on lightning
protection equipment. Customers experien cing problems
caused by surges from lightning have eliminated such
problems by installing approp ria te surge suppressors on
power and data lines connected to Motorola devices.
Avertissement
Tous les dispositifs Motorola doivent être utilisés dans des
environnements conçus pour des ordinateurs et du matériel
électronique. Dans les zones susceptibles d’être frappées par
la foudre, prenez des précauti ons pour éviter que le matériel
électronique soit endommagé. Contactez votre compagnie
téléphonique, ou un vendeur d’accessoires électroniques,
pour obtenir des renseignements concernant les systèmes de
protection contre la fo udre. Certains usagers confrontés à des
problèmes causés par des sautes de tension dues à la foudre
ont éliminé ces problèmes en installant des régulateurs de
tension appropriés sur les câbles électriques et les câbles de
données reliés aux dispositifs Motorola.
1-15
3460 Fast’R
Warnung
Motorola-Geräte sind grundsätzlic h in für Rechner und
elektronische Anlagen vorgesehenen Umgebungen zu
verwenden. In unwettergefährdeten Bereichen ist jegliche
Elektronik gegen Blitzeinwirkung zu schützen. Näheres über
entsprechende Schutzeinrichtungen erfahren Sie von Ihrer
T elefon gesellsch aft oder eine m Elektroh ändle r. Probleme mit
Spannungsstößen durch Blitzeinwirkung lassen sich durch
Einbau von Überspannungsableitern in die zu MotorolaGeräten führenden Netz- und Datenleitungen beheben.
Cabling an AccessWay Enclosure
Connect cables to the AccessWay as foll ows. See Figures 1-7 and 1-8.
Cabling an AccessWay Enclosure
StepAction
1.In enclosures with mass-termination telephone connectors,
attach ferrite beads (Figure 1-7), if they are supplied, to the
multi-line cables from the telephone service outlets to the two
mass-termination connectors on the AccessWay rear panel.
Attach the beads within 2 - 4 cm of the AccessWay panel. Pass
the cable straight through the bead, without turns.
Note: The AccessWay mass-termination backplane does not
support two- or four-wire leased-line/dial-line cards. To mix
these cards with two-wire leased-line or dial -l ine cards, the
AccessWay must have the RJ-11 backplane.
2.Ensure that telephone lines are configured and connected to the
All cables should be emissions-shielded.
service provider’s outlet or closet connection.
1-16
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