MOCET M22 User Manual

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M22

User Manual

Ver: R02 D/C: 101-0618

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M22 USER MANUAL

Environment

The phone you have purchased, as well as any used batteries must not be disposed of with household waste. You should return these to your distributor if they are to replaced or dispose of them in an approved recycling center.

FCC Statement

This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions in this guide, may cause interference to radio communications. This equipment as been tested and found to comply with the limits for a Class B computing device pursuant to Subpart J of Part 15 of FCC rules, which are designed to provide reasonable protection against radio interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user, at his own expense, will be required to take whatever measures are necessary to correct the interface.

CE Declaration of Conformity

This equipment complies with the requirements relating to electromagnetic compatibility, EN55022 class B for ITE and EN 50082-1. This meets the essential protection requirements of the European Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility.

All rights reserved. No part of this publication may be reproduced, tr ansmitted, tr anscribed, stored in retrieval system or translated in to any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the prior written permission of Company. Company reserves the right to revise the publication and make changes from time to time in the contents hereof without obligation of this company to not ify person of such revision or changes. The material contained herein is supplied without representation or warranty of any kind. The Company therefore assumes no responsibility and shall have no liability of any kind arising from the supply or use of this document or the material contained herein.

Trademarks

Windows NT/2000/XP/7™ and Internet Explorer™ are registered tradem arks of Microsoft Corporation. All other company, brand and product names, like Netscape Navigator™ are trademarks or registered trademarks of their respective owners.

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WARNING!

1. Read these installation instructions carefully before connecting the IP phone to its power.

2. To reduce the risk of electric shock, do not remove the cover from the IP phone or attempt to

dismantle it. Opening or removing covers may expose you to dangerous voltage levels. Equally, incorrect reassembly could cause electric shock on re-use of the appliance.

3. Do not expose the IP Phone to Fire, direct sunlight or excessive heat.

4. Do not expose the IP Phone to rain or moisture and do not allow it to come into contact with

water.

5. Do not install the IP phone in an environment likely to present a THREAT OF IMPACT.

6. You may clean the IP phone using a fine damp cloth. Never use solvents (such as

trichloroethylene or acetone), which may damage the phone’s plastic surface and LCD screen. Never spray the phone with any cleaning product whatsoever.

7. Take care not to scratch the LCD screen.

8. The IP phone is designed to work in temperatures from 5

C to 40oC.

9. The IP phone must be installed at least 1 meter from radio frequency equipment, such as

TVs, radios, hi-fi or video equipment (which radiate electromagnetic fields).

10. Do not connect the LAN/PC port to any network other than an Ethernet network.

11. Do not attempt to upgrade your IP phone in an unstable power environment. This could

cause unexpected issues.

12. Do not work on the system or connect or disconnect cables during lightning storms.

13. Children don't recognize the risks of electrical appliances. Therefore use or keep the phone

only under supervision of adults or out of the reach from children.

14. No repair can be performed by the end user, if you experience trouble with this equipment,

for repair or warranty information, please contact your supplier.

Electrical Powering:

The M22 can be powered with PoE Switch or power adaptor in the package, the power adaptor must be 5V/2A. Any damage caused to the M22 as a result of using unsupported power adaptors will NOT be covered by the manufacturer’s warranty.

COMPANY disclaims all responsibility in the event of use that does not comply with the present instructions.

Product Disposal Warning:

Ultimate disposal of this product, accessories, packing, especially the batteries should be handled carefully for recycle and nature protection in accordance with national laws and regulations.

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Contents ............................................................................................................................. 4

Getting Started ................................................................................................................... 7

Overview of the M22 .......................................................................................................... 9

The Front-View of the M22 ........................................................................................... 9

The LED Indication ..................................................................................................... 14

The LCD Indication ..................................................................................................... 16

The Connectors of the M22 ........................................................................................ 24

General Operations ......................................................................................................... 26

Introduction ................................................................................................................. 26

Calls .................................................................................................................... 26

Caller ID & User ID .............................................................................................. 26

Using Multiple Calls ............................................................................................. 26

Basic Call Features ..................................................................................................... 29

Making a Call ....................................................................................................... 29

Ending a call ........................................................................................................ 29

Holding a call ....................................................................................................... 29

Resuming a call ................................................................................................... 29

Receiving a Call ................................................................................................... 30

Mute the Microphone ........................................................................................... 30

Adjust the Voice Volume During a Conversation ................................................. 30

Advanced Call Operations .............................................................................................. 31

Redialing a Number ............................................................................................. 31

3-Way Conference Call ........................................................................................ 31

Call Transfer (Blind Transfer) ............................................................................... 32

Call Transfer (Attended Transfer) ........................................................................ 32

Call Transfer (Semi-Attended Transfer) ............................................................... 32

Voice Mail ............................................................................................................ 32

ODP Call .............................................................................................................. 33

Call Log ...................................................................................................................... 34

Dialed Calls ......................................................................................................... 34

Missed Calls ........................................................................................................ 34

Answered Calls .................................................................................................... 35

Call Setting ................................................................................................................. 37

DND Setting......................................................................................................... 37

Auto Answer ........................................................................................................ 38

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Call Waiting ......................................................................................................... 39

Call Forward ........................................................................................................ 40

Call Blocking (Add, Edit, or Delete a Number) ..................................................... 41

SIP Server ........................................................................................................... 41

Phone Number .................................................................................................... 43

Display Name ...................................................................................................... 45

Authentication ...................................................................................................... 45

DTMF Type .......................................................................................................... 47

RFC2833 Payload ............................................................................................... 47

Volume Setting ........................................................................................................... 49

Ring Volume ........................................................................................................ 49

Handset Speaker ................................................................................................. 50

Hands-free Speaker ............................................................................................ 50

Headset Speaker ................................................................................................. 51

Information .................................................................................................................. 52

View Information about the M22 .......................................................................... 52

Backlight ..................................................................................................................... 53

Backlight .............................................................................................................. 53

Contrast ...................................................................................................................... 54

Contrast ............................................................................................................... 54

Phonebook ................................................................................................................. 55

Add Contacts ....................................................................................................... 55

Edit Contacts ....................................................................................................... 56

Delete a Number ................................................................................................. 56

Hotline Setting ............................................................................................................ 58

Hotline Number .................................................................................................... 59

Hotline Timeout .................................................................................................... 59

Speed Dialing ............................................................................................................. 61

Speed Dialing (Clr or Edit a Number) .................................................................. 61

Dial a Speed Dialing Number .............................................................................. 62

Admin Setting ............................................................................................................. 63

Admin/User Name, Password .............................................................................. 63

Dynamic IP Address (DHCP) ............................................................................... 65

Static IP Address ................................................................................................. 65

Dial Timeout ........................................................................................................ 66

Ping ..................................................................................................................... 67

Reset to Default ................................................................................................... 68

Reboot ........................................................................................................................ 70

Reboot ................................................................................................................. 70

Web Configuration ........................................................................................................... 71

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Login page .................................................................................................................. 71

Configuration Pages ................................................................................................... 73

Information Page ................................................................................................. 73

Network Page ...................................................................................................... 74

Phone Page ......................................................................................................... 76

SW Upgrade Page ............................................................................................... 81

SIP Page ............................................................................................................. 83

System Page ....................................................................................................... 88

EDM .................................................................................................................... 90

Phonebook .......................................................................................................... 91

Features & Specifications ............................................................................................... 93

Troubleshooting ............................................................................................................... 95

Glossary ........................................................................................................................... 96

Acronyms .................................................................................................................... 96

Terminology ................................................................................................................ 97

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Getting Started

You can customize your IP phone by adjusting the settings including display contrast, ring type, device volume adjustment, call settings, and add, edit or delete contacts in the phonebooks of the M22 using the on-screen menus, butt ons and nav igat ion keys.

To configure your IP Phone from the menu, you can press Menu soft-key under the LCD screen.

You can navigate through the menu with t he navigation keys. The following sections will describe how you can setup your IP Phone through this menu. If you require additional information or assistance with your new phone, contact your system administrator.

Note: changes to the phone settings will only become active after you exit from the menu and confirm the changes. The LCD will show the following screen to let you confirm your changes and exit the menu.

If you press Navigation OK, phone will save the settings.

If you press Navigation Up and Down, phone will change the screen to the following

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screen:

If choose No, phone will not save the settings. You will exit the screen and could continue to configure your phone.

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Overview of the M22

The M22 Professional IP phone is an easy-to-use high quality desk phone with many advanced features. Utilizing a next generation capacitive touch sensitivity panel design, the M22 supports up to four simultaneous lines and can be positioned in multiple tilt angles and has a wall mount option, and has a built-in t wo port 10/100 Ethernet switch with automatic support for power over Ethernet (PoE). The M22 has 8 programmable buttons and can be configured through the simple built in menus displayed on the blue backlit LCD or from the phone’s web user interface. The M22 can be automatically provisioned from a local or Internet based on IG servers.

The M22 IP Phone supports many advanced features including 5-way on-phone conferencing, can transfer and receive calls using industry-standard SIP protocols, and can provide built-in music-on-hold (MoH) over IP network. Therefore, the M22 can be deployed and used anywhere there is a suitable local area network (LAN) with Internet access and a local or remotely hosted SIP server. Since it is a stand-alone and “always-on” device, it does not require connection to a computer for it to work.

In addition, the M22 has a large LCD display to show all calls in progress at once and supports HD audio through the use of the G.722 wideband codec, has a dedicated external headset port, and an Extended Dial Module port. These functions make the M22 a more powerful and flexible IP phone to meet the demands of a busy professional user.

The Front-View of the M22

The M22 Standard IP Phone comes with a blue backlit L CD display, capacitive touch keys, including 4 soft keys, 3 line keys, and 5 navigator keys, as well as a traditional keypad, 8

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Part Name

Description of function

The hanger can be pulled; it is reversed for

programmable keys and 9 function keys. In the box, a handset, cur ly handset cord and a power adaptor supplied. It can be installed and placed on the desktop or mounted on the wall. The wall mount accessory is available separately. The figure below illustrates the front view of the M22 IP Phone. With the point numbers, you can find its name and a simple description of specified part in the following table.

Hanger

wall-mount installation.

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For ring and hands-free talking.

Under the cradle, a hook switch is used for handset

while on a call will end the call.

The message LED. Steady blue means the phone is The LCD screen is used for displaying phone’s settings, phone number, call status and so forth.

Soft keys displayed on the LCD are used for item

are context-sensitive.

Line keys can be used for indicating busy lamp field

indicate its status.

Programmable keys can be used for indicating busy

associated with each key to indicate its status.

Numeric keypad

The Volume Control key is used to set the loudness

volume adjustment purpose when idle.

This headset key is used to activate or deactivate the

Speaker

Hook switch &

Handset

bottom cradle

Message LED

LCD Display

Soft keys

Line keys

Programmable keys

hang-on and hang-off detection. The handset bottom cradle is for the placement of handset; placing the handset on the bottom cradle

booting or upgrading.

selection or control. The various soft key functions depend on the current activity on the phone as they

(BLF) status of other phones, speed dial phone numbers, or for activating features of a service or IP-PBX. A blue LED is associated with each key to

lamp field (BLF) status of other phones, speed dial phone numbers, or for activating features of a service or IP-PBX. A green LED and a red LED are

[1], [2], …, [9], [*], [0], [#]: The numeric keypad for dialing numbers.

of the ringer, handset, headset and speakerphone functions. While the phone is in idle

Volume Control Keys

state, the ringer is adjustable, and it will play ring tone with current volume level. While in a call, the handset, headset or speaker volume is adjustable. [Note]: The left and right arrow keys can be used for

external headset. The headset icon will show to indicate active status.

Headset key

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The MUTE key is used to activate or deactivate the

Speaker Phone key

The SPKR key is used to activate or deactivate the

The Redial key dials the last dialed number

The Hold key is used to place the active call on hold.

The Transfer key is used to transfer a call to another

The Conference key is used to place multiple calls on

The Message key is used to access the Voice Mail

The Contact key is used to enter into the Phonebook

The Hands-free MIC.

Navigator Control Keys

The Navigation Control Keys are used for navigating

The OK button is used to confirm and save a setting

MUTE key

microphones on the M22. The mute icon will show or not to indicate whether the phone is muted or not.

Hands-free feature. A blue LED is used to indicate whether the speakerphone is active or not.

Redial key

Hold key

Transfer key

Conference key

Message key

Contact key

automatically.

IP phone.

the phone into a conference on the phone.

System for message retrieval.

menu to call, add, edit or delete a contact in a selected phonebook.

Hands-free MIC

the menus on the phone; menu items are displayed

on the LCD screen.

on the phone or to dial a phone number.

Navigator OK Key

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The programmable key plate label is plastic. For best

phones are available from DESI (see,

http://labels.desi.com)

Programmable key plate

label

results, we recommend using a fine permanent marker (such as Sharpie brand) to write on it. It can be cleaned with industrial alcohol.

Note: Custom templates and programming software for

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LED

Color

Status

Description

Extension: relative phone is idle.

in idle.

Trunk: relative trunk line is held (for local

Mailbox: relative virtual number

has new voicemail.

Trunk: relative trunk line is busy (for local

Live Record: feature is active.

Blinking

Fast

Trunk: relative trunk line has an incoming call (not for local phone).

Trunk: relative trunk line is held (not for Call Park: relative park number is in use.

Extension: relative phone is busy. local phone).

Extension: relative phone is idle.

in idle.

Blinking

Fast

Trunk: relative trunk line has an incoming call.

Blinking

Slow

Trunk: relative trunk line is held. Call Park: relative park number is in use.

The LED Indication

Off Idle or no new message.

MESSAGE LED

Programmable LED

Blue

Green/Red

Green

Blinking

Slow

Steady

Off

Blinking

Fast

Blinking

Slow

New voice message(s) indication.

Phone is booting or upgrading.

Trunk: relative trunk line is idle. Call Park: relative park number is idle. Feature Key: feature is inactive. Do Not Disturb: feature is inactive. Live Record: feature is inactive. Virtual Mailbox: relative virtual number is

Trunk: relative trunk line has an incoming call (for local phone).

phone). Virtual

Programmable

Keys LED

(besides LCD)

Red

Blue

Steady

Blinking

Slow

Steady

Off

phone). Do Not Disturb: feature is active.

local phone).

Trunk: relative trunk line is busy (not for

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Virtual Mailbox: relative virtual number has new voicemail.

Extension: relative phone is busy.

Live Record: feature is active.

Speakerphone LED Blue

Steady

Off

Steady

Trunk: relative trunk line is busy. Do Not Disturb: feature is active.

Speakerphone is not in use. On-hook dialing or hands-free mode.

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The LCD Indication

The following figure shows a standard format of LCD screen. There are 4 soft keys associated with the operation of LCD display. For different menu or status, the display format will be changed accordingly.

Menu: The M22 supports 4 functions for selection.

 Phone Setting  Admin Setting  Information  Reboot

Date and Time: If M22 is registered to the IG7600 successfully, the M22 will sync the correct time to server according to user’s time zone setting. If not, it shows the elapsed time since last boot.

DND Indication: If DND (Do Not Disturb) function is enabled, the phone will show as below on LCD.

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EDM Indication: If EDM device is plug in, the phone will show as below on LCD.

Night Mode Indication: If service mode on IG server is night mode, the phone will show as

below on LCD.

Call Forward Indication: If the phone is in always call forward status, the phone will show as below on LCD.

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NOTE: Busy/No Answer/DND/Forking call forward will not show the forward icon on LCD.

Message Indication: If voice message is notified by IG server the phone will show the number of message for relative line and the MESSAGE LED will bl ink ing slowly.

Disconnection Indication: If the cable is unplugged, the phone will show as below on LCD.

IP Conflict Indication: If the phone is in IP conflict status, the phone will show as below on LCD.

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Missed Call Indication: If you have a missed call, the phone will show pop-up window on LCD.

Incoming Call Indication: If the phone ringing, the caller ID of incoming call will show o n LCD.

NOTE: If phone is setting as operator, there will be no Rejct on LCD.

Outgoing Call Indication: If you dial the phone to another user, the phone number will show on LCD.

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Conference Indication: If the call is in conference status, the caller ID of other users will show on LCD.

Talk Indication: If the phone is in talk status, the caller ID of other users and the talk time will show on LCD.

NOTE: If it is paging call, it will auto answer the call, and there will be Ans End on LCD before press Ans.

Hold Indication: If the phone is in hold status, the phone will show “Hold” as below on LCD.

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Off Hook Indication: If the phone is in off hook status, the phone will show as below on LCD.

Dial Wrong Number Indication: If the phone dial wrong number, the phone will show as below on LCD.

Headset Indication: If the phone is using headset device, the phone will show as below on LCD.

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Name

Icon

Description of function

Always call forward feature is enabled.

Mute Indication: If the phone is in mute status, the phone will show as below on LCD.

Call Log Indication: If using navigation key and pressing Navigation Up, the Call Log

Type will show as below on LCD.

Icons Indication:

DND

DND feature is enabled.

EDM

Night Mode

Call Forward

There’s EDM device plug in. Current service mode is night mode.

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There’s unread voicemail message from server.

Line Status Icon

Description of function

Voicemail

Headset

Mute

Line Status Indication:

Current call is using headset device. Current call is in mute.

The line is registered to the SIP server or service.

The line is not registered to the SIP server or service.

The line is registered to the SIP server or service and is in use.

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Part Name

Description of function

RJ-9 Jack for connecting handset cord.

The Connectors of the M22

Their locations are shown in the figure below:

The back side view and the connectors of the M22 are as follows:

Handset

Connector

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RJ-9 Jack for connecting headset cord.

RJ-45 Jack 100/10Mbps Ethernet port for connecting to the Ethernet (PoE) if the LAN switch provides it.

RJ-45 Jack 100/10Mbps Ethernet port for connecting to a

If a power source from adaptor is required, please order the

SATA interface for attaching the Extended Dial (EDM)

information.

1. Console port for engineering maintaince purpose. or

will be done by software.

These 2 slots are used for snapping the stand.

These 2 holes are reserved for wall-mount support

The wires of Handset and Headset can be routed and run in the

Headset

Connector

LAN Port

PC Port

Power Jack

EDM Port

Console/EHS

Port

local area network (LAN). This port can support power over

computer.

M22 power adapter separately from MOCET.

accessory. Up to two EDM units can be supported on the M22. Please refer to EDM Quick Installation Guide for more

2. EHS Port (Electrical Hook Switch) con ne c ts to IP-EHS for Wireless Headset support. This can be connected to general DHSG I/F(eg. Jabra) or APD-80 I/F of Plantronics. The default is set to EHS. And switching between Console and EHS

Stand Slots

Hang Holes

Wire Route

Ditch

ditches.

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General Operations

Introduction

To operate the M22, you need to know some conventions that we will mention in this manual. In the following descriptions, we will introduce some terminologies for your understanding.

Calls

A “Call” in this guide represents how many simultaneous connecti ons can be made to a single phone number. M22 has only one line based on IG server, which can support up to four calls simultaneously. This allows the user to place one caller on hold and talk to the other person in another call on the same Line. Therefore, the M22 phone is said to support multiple call appearances.

Register to IG7600

The M22 supports Plug-n-Play function to register and get configured automatically when it is connected to IG7600’s LAN/WAN port (with same subnet as IG7600). It also supports manual configuration if it is a remote phone (need to obtain the account information from system administrator).

Refer to Configuration through Menus or Configuration through Web for detail inform at ion of how to configure the phone to register to IG7600.

Caller ID & User ID

When you receive a call, the caller's phone number is shown on the screen, if the caller hasn’t chosen to hide his number and if the network supports the Caller ID feature. The IP Phone can display both the Caller ID (CLID) and the Caller Name (CNAM) of the caller if it is available. Not all services and servers support CLID and CNAM. For more information about this topic, please contact your service provider or system administrator.

Using Multiple Calls

Each line of service in the M22 can support up to four calls simultaneously. It allows you to place one caller on hold and talk to the other person in another call on the same line.

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For example, the following screen shows you line 220 has one active call with number 240. When you dial the number 240, the number you dial will show on the LCD.

When the call party answers the call, the LCD will show as below.

Press the Hold key to keep this call.

You can make a new call on the same line by pressing NewCl.

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After the called party answers the call, the following screen shows you line has two calls, the call to number 240 is on hold, and the call to number 245 is active.

By the steps as above, you can use one line to make 4 calls simultaneously.

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Operation

Description

handset. You will hear dial

Use the keypad to dial the phone

On-hook the handset when your

conversation is over.



If there is only one call, just place the handset back into the cradle, press



If there is another call, press the “End” soft-key to end the call.

key on the

Basic Call Features

1. Pick-up the

tone played.

number. Press OK key or “Dial” soft-key to dial out immediately, or wait for a while (Dial Timeout setting) for auto-ending the dial.



The LCD window displays the number you

enter.

Note: You could use the “BkSp” soft-key to delete the last digit.

Making a Call

Ending a call

Start talking to called party.

There are two mode to establish a call for this IP phone, handset mode and hands-free mode. In this manual, only handset mode is used for

example. In the following features, you can replace to hands-free

mode by pressing key. When the conversation is over, press

key again to release call. For headset mode, please prepare a

headset first.

or End

speakerphone or press “End” soft-key to end the call.

Holding a call

Resuming a call

or Hold

or Rsume

Press the “Hold” soft-key or Hold phone to place an active call on hold.

Press the “Rsume” soft-key or Hold key on the phone again to place an active call on hold.

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Receiving a Call

On-hook the handset when your

conversation is over.

1. While being engaged in a conversation

ophone by

pressing the MUTE key.

1. During a conversation, if the voice

adjust it.

Press the volume control key to adjust

Mute the Microphone

1. Pick-up the handset while hearing

phone’s ringing.

Start talking to caller party.

(handset, headset, or hands-free mode), you could mute the micr

2. The mute icon wi ll show on LCD. At this

moment, the user may speak freely, the outside party will not hear anything.

Adjust the Voice Volume During a Conversation

volume is too low or too high, you may

the volume

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Operation

Description

4. Press the Conference hot key to set up the

Advanced Call Operations

Redialing a Number

1. Press Redial hot key.

2. Phone will enter “Dialed Record” list.

3. Select the number you want to redial.

4. Press “Dial” soft key on LCD to dial out.

1. Call the first party and Hold the call.

Note: The M22 can support a 5-party conference call.

3-Way Conference Call



2. Press “NewCl” soft key

3. Dial the number and call another party.

3-party conference.

Note: If you want to set up a 4-party or a 5-party conference call, repeat Step2 to dial third or fourth call, and then do Step3 and Step 4.

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Call Transfer

placed on hold, and an

entry screen is displayed for the number

key to complete the

transfer. If you want to cancel transfer

back tone, press

Input the voicemail password. Follow the

(Blind Transfer)

Call Transfer (Attended Transfer)

1. During an active call, press the Transfer hot

key.

2. The active call is

you want to transfer to.

3. Press “Dial” soft-

operation, just press the “Back” soft-key.

1. During an active call, press “NewCl”

soft-key to call another party.

2. Wait for the other party to answer the call.

Call Transfer (Semi-Attended Transfer)

Voice Mail

Note: sometimes, you may place more than 2 calls on your phone,

when you press Transfer ( ) hot key, phone will show a call list to let you select a call to finish the transfer operation.

3. Press the Transfer hot key.

1. During an active call, press “NewCl”

soft-key to call another party

2. When you hear the ring-

the Transfer hot key.

1. Press the Message key.

interactive voice response (IVR) instructions to retrieve and listen, forward or delete your messages.

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When talk with ODP call, it could not do these actions below: hold, transfer, conference, call forward, and make new

the door through ODP. (Note:

ODP Call

call.

2. Using the keypad to input password as the

format of “##” or “#PASSWORD#”, user can open password could not set on feature keys.)

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Operation

Description

 Phone Setting

Call Log

 Dialed Calls

Press the “Del”

 Phone Setting

Call Log

Record the dialed calls, the missed calls and the received calls.

Dialed Calls



1. Press the Menu key on LCD.

2. Use the navigation key to select the Phone

Setting item and press OK key.

3. Use the navigation key to select the Call

Log item and press OK key.

4. Use the navigation key to select the Dialed

Calls item and press OK key.

Missed Calls

5. Use the navigation key to review the dialed

calls. You may choose to redial the number (using the “Dial” soft-key). soft-key to delete the selected record. Press the “Cancel” soft-key to exit the menu.

1. Press the Menu key on LCD.

2. Use the navigation key to select the Phone

Setting item and press OK key.

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 Call Log

 Missed Calls

Press the “Del”

 Phone Setting

 Call Log

 Answered Calls

to select the

3. Use the navigation key to select the Call

Log item and press OK key.

4. Use the navigation key to select the Missed

Calls item and press OK key.

5. Use the navigation key to review the missed

Answered Calls

calls. You may choose to redial the number (using the “Dial” soft-key). soft-key to delete the selected record. Press the “Cancel” soft-key to exit the menu.

1. Press the Menu key on LCD.

2. Use the navigation key to select the Phone

Setting item and press OK key.

3. Use the navigation key to select the Call

Log item and press OK key.

4. Use the navigation key

Answered Calls item and press OK key.

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se the navigation key to review the

ed calls. You may choose to redial

to delete the

5. U

answer the number (using the “Dial” soft-key). Press the “Del” soft-key selected record. Press the “Cancel” soft-key to exit the menu.

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M22 USER MANUAL

Operation

Description

 Phone Setting

 Call Setting

 DND Setting

 DND

item and

and press OK key to

Call Setting

The specific ring type assigned to the M22 when the M22 rings.

1. Press the Menu key on LCD.

2. Use the navigation key to select the Phone

Setting item and press OK key.

3. Use the navigation key to select the Call

Setting item and press OK key.

DND Setting

4. Use the navigation key to select the DND

Setting item and press OK key.

5. Go to previous menu, choose DND

press OK key.

6. Use the navigation key to choose to turn On or

Off the DND feature validate. Press the Back key to exit the menu.

Page 38

 Phone Setting

 Call Setting

Auto Answer

Press the

1. Press the Menu key on LCD.

2. Use the navigation key to select the Phone

Setting item and press OK key.

3. Use the navigation key to select the Call

Setting item and press OK key.

Auto Answer

4. Use the navigation key to select the Auto

Setting item and press OK key.



5. Use the navigation key to choose to turn On or

Off and press OK key to validate. Back key to exit the menu.

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M22 USER MANUAL

 Phone Setting

 Call Setting

Call Waiting

Press the

Call Waiting



1. Press the Menu key on LCD.

2. Use the navigation key to select the Phone

Setting item and press OK key.

3. Use the navigation key to select the Call

Setting item and press OK key.

4. Use the navigation key to select the Call

Waiting item and press OK key.

5. Use the navigation key to choose to turn On or

Off and press OK key to validate. Back key to exit the menu.

Page 40

 Phone Setting

 Call Setting

 Call Forward

4. Use the navigation key to select the Call

Forking Forward) you would like to activate.

 Status

 FWD Number

Forward

, there is one

for user to set. If the

the call will be forwarded to the destination.

Forward

, there is one

for user to

1. Press the Menu key on LCD.

2. Use the navigation key to select the Phone

Setting item and press OK key.

3. Use the navigation key to select the Call

Setting item and press OK key.

Forward item and press the OK key to validate

the selection. Select the next item according to the type of call forward (Always Forward, Busy Forward, No Answer Forward, DND Forward or

Call Forward

 No Answer

 Forking

5. Choose the Status item to turn On/Off the call

forwarding feature. Select On or Off then press the OK key to validate.

6. Select the FWD Number item to input the

phone number you wish to forward the calls to.

7. For No Answer Forward item

additional item “Timeout” phone doesn’t answer the call after this time,

(Default value is 15 seconds)

8. For Forking Forward item

additional item “2nd FWD Number” set. If the 1st destination in busy, the call will be forwarded to the 2nd destination.

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M22 USER MANUAL

 Phone Setting

 Call Setting

 Call Blocking

se the navigation key to browse all the



you want to add a new number, find an



to enter a new number. Press OK key to

to validate the

Note: It is possible to activate different kinds of call forward at the same time. Ex: No Answer forward + Busy Forward, etc.

Call Blocking (Add, Edit, or Delete a

Number)

1. Press the Menu key on LCD.

2. Use the navigation key to select the Phone

Setting item and press OK key.

3. Use the navigation key to select the Call

Setting item and press OK key.

4. Use the navigation key to select the Call

Blocking item to enter the Call Blocking List

menu. The LCD screen prompts you to enter a number between 0 and 9.

5. U

blocked Caller ID and press OK key to validate.

empty position, then using keypad to enter a number. Press OK key to validate and press Back to exit the Call Blocking menu.

If you want to edit an existing number, find the

number you would like to edit. Use the “BkSp” soft-key to clear the number and use keypad

validate.

1. Press the Menu key on LCD.

SIP Server

2. Use the navigation key to select the Admin

Setting item. Press OK key selection. Type the administrator’s password to get into Admin menu.

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M22 USER MANUAL

 Admin

Setting

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M22 USER MANUAL

 Voice Setting

 SIP Server



Packet Time

Outbound Proxy,



Setting

to validate the

 Voice Setting

SIP Proxy,

Outbound

Proxy, Registrar

Server,

Registrar

Outbound,

Registrar Time,

Server Port and

Registrar Port,

Codec Setting,

3. Select the Voice Setting item and press OK

key.

4. Select the SIP Server item and press OK key.

5. There are SIP Proxy,

Registrar Server, Registrar Outbound, Registrar Time, Server Port, Registrar Port, Codec Setting and Packet Time items for user

to configure.

Phone Number

1. Press the Menu key on LCD.

2. Use the navigation key to select the Admin

Admin

3. Select the Voice Setting item and press OK

Setting item. Press OK key selection. Type the administrator’s password to get into Admin menu.

key.

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M22 USER MANUAL



Number

Phone

4. Select the Phone Number item and press OK

key.

5. Use the keypad to edit Phone Number. Press

OK key to validate the input.

Note: You could use the “BkSp” soft-key to delete the last character.

Page 45



Setting

to validate the

 Voice Setting

 Display Name



Setting

to validate the

Admin

1. Press the Menu key on LCD.

2. Use the navigation key to select the Admin

Setting item. Press OK key selection. Type the administrator’s password to get into Admin menu.

3. Select the Voice Setting item and press OK

key.

Display Name

4. Select the Display Name item and press OK

key.

5. Use the keypad to set display name. Press OK

key to validate the input.

Note: You could use the “BkSp” soft-key to delete the last character.

1. Press the Menu key on LCD.

Authentication

2. Use the navigation key to select the Admin

Admin

Setting item. Press OK key selection. Type the administrator’s password to get into Admin menu.

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M22 USER MANUAL

 Voice Setting



Authentication



ID, Password

3. Select the Voice Setting item and press OK

key.

4. Select the Authentication item and press OK

key.

5. There are Authorized ID and Password items

for user to configure.

Authorized

Page 47

DTMF Type



Setting

to validate the

 Voice Setting

 DTMF

 DTMF Type

the DTMF

key to exit the



Setting

to validate the

Admin

1. Press the Menu key on LCD.

2. Use the navigation key to select the Admin

Setting item. Press OK key selection. Type the administrator’s password to get into Admin menu.

3. Select the Voice Setting item and press OK

key.

4. Select the DTMF item and press OK key.

RFC2833 Payload

Admin

5. Select the DTMF Type item and press OK key.

6. Use the navigation key to choose

you would like to set. There are 4 DTMF types for selection. Press the Back menu.

1. Press the Menu key on LCD.

2. Use the navigation key to select the Admin

Setting item. Press OK key selection. Type the administrator’s password to get into Admin menu.

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M22 USER MANUAL

 Voice Setting

 DTMF



Payload

and press

set RFC2833 Payload.

3. Select the Voice Setting item and press OK

key.

4. Select the DTMF item and press OK key.

5. Select the RFC2833 payload item

OK key.

RFC2833

6. Use the keypad to

Press OK key to validate the input. The default RFC2833 payload is 101.

Note: You could use the “BkSp” soft-key to delete the last character.

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M22 USER MANUAL

Operation

Description

 Phone Setting

key to validate the



Setting

key to validate the

Ring Volume

Volume Setting

Select the volume level of ring, handset speaker, hands-free speaker and headset speaker.

Ring Volume

Volume

1. Press the Menu key on LCD.

2. Use the navigation key to select the Phone

Setting item. Press OK selection.

3. Use the navigation key to select the Volume

Setting item. Press OK

selection.

4. Select the Ring Volume item and validate with

the OK key.

5. Use the navigation key to tune the voice. Press

the Navigation Left key to make voice lower. Press the Navigation Right key to make voice louder. Press the OK key to exit the menu.

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Handset Speaker

 Phone Setting

key to validate the



Setting

key to validate the



Speaker

 Phone Setting

key to validate the



Setting

key to validate the

Volume

Handset

1. Press the Menu key on LCD.

2. Use the navigation key to select the Phone

Setting item. Press OK selection.

3. Use the navigation key to select the Volume

Setting item. Press OK

selection.

4. Select the Handset Speaker item and validate

with the OK key.

Hands-free Speaker

Volume

5. Use the navigation key to tune the voice. Press

the Navigation Left key to make voice lower. Press the Navigation Right key to make voice louder. Press the OK key to exit the menu.

1. Press the Menu key on LCD.

2. Use the navigation key to select the Phone

Setting item. Press OK selection.

3. Use the navigation key to select the Volume

Setting item. Press OK

selection.

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M22 USER MANUAL



Speaker

 Phone Setting

key to validate the



Setting

key to validate the



Speaker

Hands-free

4. Select the Hands-free Speaker item and

validate with the OK key.

5. Use the navigation key to tune the voice. Press

the Navigation Left key to make voice lower. Press the Navigation Right key to make voice louder. Press the OK key to exit the menu.

Headset Speaker

Volume

Headset

1. Press the Menu key on LCD.

2. Use the navigation key to select the Phone

Setting item. Press OK selection.

3. Use the navigation key to select the Volume

Setting item. Press OK

selection.

4. Select the Headset Speaker item and validate

with the OK key.

5. Use the navigation key to tune the voice. Press

the Navigation Left key to make voice lower. Press the Navigation Right key to make voice louder. Press the OK key to exit the menu.

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M22 USER MANUAL

Operation

Description

 Information

igation key to select the

to choose the

Information

You may view all related information about the M22 t hrough the LCD menu. This may give you, for example, the current network settings of the M22.

View Information about the M22

1. Press the Menu key on LCD.

2. Use the nav

Information item and press OK key.

3. Use the navigation key

information you would like to review. Press the OK key to exit the menu.

The following information can be reviewed from the LCD screen of your M22:

Model Name Application Version Firmware Version Kernel Version MAC Address SN EDM Version Network Type IP Address Subnet Mask Default Gateway DNS Server

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M22 USER MANUAL

Operation

Description

 Phone Setting

 Backlight

key to

Press the

key to validate the

key to exit the

Backlight

To configure the brightness of the LCD to a comfortable level.

Backlight

1. Press the Menu key on LCD.

2. Use the navigation key to select the Phone

Setting item and press OK key.

3. Select the Backlight item and validate with the

OK key.

4. Use the navigation key to tune the display

brightness. Press the Navigation Up increase the display brightness. Navigation Down key to decrease the display brightness. Press OK selection or press the Back menu.

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M22 USER MANUAL

Operation

Description

 Phone Setting

 Contract

tune the LCD

key to

Press the

Contrast

To configure the contrast of the LCD to a comfortable level.

Contrast

1. Press the Menu key on LCD.

2. Use the navigation key to select the Phone

Setting item and press OK key.

3. Select the Contract item and validate with the

OK key.

4. Use the navigation key to

contrast. Press the Navigation Up increase the display contrast. Navigation Down key to decrease the display contrast. Press OK key to validate the selection or press the Back key to exit the menu.

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M22 USER MANUAL

Operation

Description

 Phone Setting

 Phonebook

 Private

 Add

When finished making changes, press the

Phonebook

The phonebook feature let’s you store a list of phone numbers. (For M22, it could be stored up to 100 entries).

Add Contacts

1. Press the Menu key on LCD.

2. Use the navigation key to select the Phone

Setting item and press OK key.

3. Use the navigation key to select the Phonebook

item and press OK key.

4. Select the Private item and validate with the OK

key.

5. Press the Add button.

6. Enter the “Username”, “Phone Number”,

“Group”, and “Ring Type” items and input by using the keypad. Press OK key to validate the input. Press the Back key to exit the menu.

“Save” soft-key to save the changes. Press “Back” soft-key to exit the phonebook menu

Page 56

Edit Contacts

 Phone Setting

 Phonebook

 Private

 Edit

When finished making changes, press the

 Phone Setting

 Phonebook

1. Press the Menu key on LCD.

2. Use the navigation key to select the Phone

Setting item and press OK key.

3. Use the navigation key to select the Phonebook

item and press OK key.

4. Select the Private item and validate with the OK

key.

Delete a Number

5. Using navigation key to browse all phonebook

data. When browsing cer tain phonebook entry’s items, press “Edit” soft-key to add or edit. There are 4 items for user to add or edit, “Username”, “Phone Number”, “Group”, and “Ring Type”.

“Save” soft-key to save the changes. Press “Back” soft-key to exit the phonebook menu.

1. Press the Menu key on LCD.

2. Use the navigation key to select the Phone

Setting item and press OK key.

3. Use the navigation key to select the Phonebook

item and press OK key.

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M22 USER MANUAL

 Private

 Del

Press “Back”

4. Select the Private item and validate with the OK

key.

5. Using navigation key to browse all phonebook

data. When browsing certain phonebook entry, press “Del” soft-key to delete it. soft-key to exit the phonebook menu.

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M22 USER MANUAL

Operation

Description

Hotline Setting

Set the hotline number which can be dialed immediately.

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M22 USER MANUAL

 Phone Setting

 Call Setting

Setting

input by using

 Phone Setting

Hotline Number

 Hotline

1. Press the Menu key on LCD.

2. Use the navigation key to select the Phone

Setting item and press OK key.

3. Use the navigation key to select the Call

Setting item and press OK key.

4. Use the navigation key to select the Hotline

Setting item and press OK key.

Hotline Timeout

5. Enter the Hotline Number and

1. Press the Menu key on LCD.

6. Use the navigation key to select the Phone

the keypad. Press OK key to validate the input. Press the Back key to exit the menu.

Note: You could use the “BkSp” soft-key to delete the last character.

Setting item and press OK key.

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M22 USER MANUAL

 Call Setting

Setting

ress OK key to validate the input.

The default

2. Use the navigation key to select the Call

Setting item and press OK key.

7. Use the navigation key to select the Hotline

Setting item and press OK key.

 Hotline

3. Enter the Hotline Time and input by using the

keypad. P You should enter a number from 0 to 9. Press the Back key to exit the menu. timeout is 2.

Note: You could use the “BkSp” soft-key to delete the last character.

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M22 USER MANUAL

Operation

Description

Phone Setting

 Speed Dialing

. The LCD



If you want to add a new number, find an using keypad to enter a number. Press OK

validate and press Back to exit the



number and use keypad to enter a new number. Press OK key to validate

Speed Dialing

The Speed Dialing feature let you store a list of 10 phone numbers that you can access easily using a Speed Dialing number from 0 to 9.

Speed Dialing (Clr or Edit a Number)



1. Press the Menu key on LCD.

2. Use the navigation key to select the Phone

Setting item and press OK key.

3. Use the navigation key to select the Speed

Dialing item and press OK key

screen prompts you to enter a number between 0 and 9.

4. Use the navigation key to browse all the Speed

Dialing numbers and press OK key to validate.

empty position and press “Edit” soft-key, then key to

Speed Dialing menu

If you want to edit an existing number, find the

number you would like to edit and press “Edit” soft-key. Use the “BkSp” soft-key to clear the

Page 62

Dial a Speed

, then the

(If dial

key will

Dialing Number

1. Dial the first digit between 0 and 9

LCD will show “Spd” soft-key option. second digit, the “Spd” softdisappeared)

2. Press “Spd” soft-key, then M22 will dial out the

stored number. (If the stored number is empty, then it will show “SPD is Empty!” on LCD)

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M22 USER MANUAL

Operation

Description

 Admin Setting

Type the administrator’s

 Account Setting

validate the selection. The LCD displays

 Admin/User

Admin Setting

You will need to enter administrator’s password to set the administrator’s account, network, QoS, dial timeout, language and reset to default.

The default network settings are the following: Default IP address: 192.168.1.10

Default Subnet Mask: 255.255.255.0 Default Gateway: 192.168.1.1 Default DNS: 8.8.8.8

Default Administrator’s Username of Web: admin Default Administrator’s Password of Web: 1234

There are 5 functions for setting:

 Account Setting  Networking Setting  Voice Setting  Dial Timeout  Reset to Default

If you need to change these default settings, please refer to the following instructions.

1. Press the Menu key on LCD.

2. Use the navigation key to select the Admin

Setting item. Press OK key to valid ate the selection. password to get into Admin menu.

Admin/User Name, Password

3. Use the navigation key to select the

Account setting item. Press OK key to the Account Setting menu.

4. Select the Admin/User item and press OK

key.

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M22 USER MANUAL

 Name

u. The default

 Password

enter new password.

Press OK key to validate the input. The

5. Use the navigation key to choose Name

type and press OK key to validate.

6. Use the keypad to enter name and press

OK key to validate the input. Press the Back to exit the men Admin/User name is admin/user.

Note: You could use the “BkSp” soft-key to delete the last character.

7. Go to previous menu, choose Password

item and press OK key.

8. Use the keypad to

default password is 1234.

Note: You could use the “BkSp” soft-key to delete the last character.

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M22 USER MANUAL

 Admin Setting

Type the administrator’s

 Network Setting

CD displays

 Network Type

and press

 DHCP

validate the network parameter

 Admin Setting

Type the administrator’s

 Network Setting

CD displays

Dynamic IP

Address (DHCP)

1. Press the Menu key on LCD.

2. Use the navigation key to select the Admin

Setting item. Press OK key to valid ate the selection. password to get into Admin menu.

3. Use the navigation key to select the

Network Setting item. Press OK key to validate the selection. The L the Network Type menu.

4. Select the Network Type item

OK key.

Static IP

Address

5. Use the navigation key to choose DHCP

type and press OK key to validate.

You must reboot the phone to changing.

1. Press the Menu key on LCD.

2. Use the navigation key to select the Admin

Setting item. Press OK key to valid ate the selection. password to get into Admin menu.

3. Use the navigation key to select the

Network Setting item. Press OK key to validate the selection. The L the Network Type menu.

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M22 USER MANUAL

 Network Type

and press

 Static IP



Gateway, DNS

, press OK key to enter

key for

. Press OK key to

You must reboot the phone to validate the network parameter

 Admin Setting

Type the administrator’s

 Dial Timeout

IP Address, Subnet

Mask, Default

4. Select the Network Type item

OK key.

5. Use the navigation key to choose Static IP

type and press OK key to validate.

6. There are IP Address, Subnet Mask,

Default Gateway, and DNS items for user

to configure particular entry.

Dial Timeout

changing.

7. Use the keypad to enter the IP address,

subnet mask, default gateway, or DNS of your IP phone. Use the ＊ representing a dot ‧ validate the entered value. Press the Back

key to exit the menu.

Note: You could use the “BkSp” soft-key to delete the last character.

1. Press the Menu key on LCD.

2. Use the navigation key to select the Admin

Setting item. Press OK key to valid ate the selection. password to get into Admin menu.

3. Use the navigation key to select the Dial

Timeout item. Press OK key to validate the

selection.

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M22 USER MANUAL

 Admin Setting

Type the administrator’s

 Network Setting

 Ping

Ping

4. Use the keypad to enter the Dial Timeout

and press OK key to validate the input. The You should enter a number from 0 to 9. Press the Back key to exit the menu. The default dial timeout setting is 6.

1. Press the Menu key on LCD.

2. Use the navigation key to select the Admin

Setting item. Press OK key to valid ate the selection. password to get into Admin menu.

3. Use the navigation key to select the

Network Setting item. Press OK key to validate the selection.

4. Select the Ping item and press OK key.

5. Use the keypad to input network address

and press OK key, then LCD will show the ping result several seconds later.

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M22 USER MANUAL

 Admin Setting

Type the administrator’s

 Reset to Default

 Configuration

item and press



Log

 All

Reset to Default

1. Press the Menu key on LCD.

2. Use the navigation key to select the Admin

Setting item. Press OK key to validat e the selection. password to get into Admin menu.

3. Use the navigation key to select the Reset

to Default item. Press OK key to validate

the selection.

4. Select the Configuration

OK key.

5. Use the navigation key to choose “Yes” to

reset configuration or choose “No” to exit the menu, and press OK key to validate.

Phonebook/Call

6. Go to previous menu, choose Phonebook

item and press OK key.

7. Use the navigation key to choose “Yes” to

reset phonebook or choose “No” to exit the menu, and press OK key to validate.

8. Go to previous menu, choose All item and

press OK key.

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M22 USER MANUAL

9. Use the navigation key to choose “Yes” to

reset all or choose “No” to exit the menu, and press OK key to validate.

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M22 USER MANUAL

Operation

Description

 Reboot

Reboot

Sometimes you will need to reboot your phone to apply new settings.

Reboot

1. Press the Menu key on LCD.

2. Use the navigation key to select the Reboot

item. Press OK key to validate the selection. And Phone will show a “Reboot” message and the phone will restart.

Note: the M22 takes about 2 minutes to startup after rebooting; there will be a series of diagnostic lights on the phone during the process. If your phone does not become operational within 2 minutes, contact your administrator or Service Provider support line.

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M22 USER MANUAL

Web Configuration

Login page

The default network set tings are the following: Default IP address: 192.168.1.10

Default Subnet Mask: 255.255.255.0 Default Gateway: 192.168.1.1 Default DNS: 8.8.8.8

Default Administrator’s Username of Web: admin Default Administrator’s Password of Web: 1234

Default User’s Username of Web: user Default User’s Password of Web: 1111

There are two modes to access the IP phone’s webpage: Administrator and User mode. Here lists several differences between two modes:

1. There is no Network page for user mode.

2. There is no SW Upgrade page for user mode.

3. There is no SIP page for user mode.

4. In System page of user mode, user’s password and time settings ar e kept for user to set.

Accessing the phone through web browser, just simply enter the “http://phone-ip” in the location field of the browser. If you are not sure about the IP address of the phone, you can examine the current IP address through phone’s menu. (Press Menu key, select item “3. Information”, use navigation key to check the IP address)

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M22 USER MANUAL

Press ENTER key to validate, the above dialog box will pop up and prompt you t o provide the username and password in order to prevent unauthorized user accessing the phone. Please input the username and password then press OK button to enter phone’s webpage.

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M22 USER MANUAL

Configuration Pages

Information Page

The following is the default page you will see when you login to the phone’s webpage.

In this page, it shows Network/Product information and Phone status.

 For Phone status:  “Registr ation State” will be marked “Registered” with green text.  “Unregistered” will be marked with red text.

Page 74

Network Page

Field Name

Function

Select the network type. There are two types: DHCP, Static IP.

SNTP (Simple Network Time Protocol) server. Phone will sync correct time from the server according to phone’s time zone setting (In “System” page).

IP Address

Set IP address when network type is Static IP.

Subnet Mask

Set subnet mask when network type is Static IP.

Default Gateway

Set gateway address when network type is Static IP.

Primary DNS

Set first DNS server when network type is Static IP.

Secondary DNS

Set second DNS server when network type is Static IP.

Third DNS

Set third DNS server when network type is Static IP

DSCP for RTP

Select Differentiated Services Code Point (DSCP) for RTP.

DSCP for SIP

VLAN Mode

Set the VLAN routing mode.

VLAN ID

Network:

Network Type

Time Server

It is necessary to reboot the phone after you change the above network related items. Press “Save Settings” button first, then it will pop up “Need to Reboot” tips, and choose “Confirm” button to restart the phone.

QoS Settings:

Select Differentiated Services Code Point (DSCP) for SIP.

VLAN Items:

Set VLAN ID.

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M22 USER MANUAL

VLAN Priority

Set the VLAN priority.

Buttons:

Save Settings Cancel

Save changes in this page to the phone. Discard all changes in this page.

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M22 USER MANUAL

Field Name

Function

Handset Mic

Select the volume level of handset microphone.

Handset Speaker

Select the volume level of handset speaker.

Handsfree Mic

Select the volume level of hands-free microphone.

Handsfree Speaker

Select the volume level of hands-free speaker.

Headset Mic

Set the volume level of headset microphone.

Headset Speaker

Set the volume level of headset speaker.

Ring Volume

Select the volume level of ring.

Select the tone type for country. There are 13 tone types for

If user modifies this item, it will not synchronize

with IG server.

Select the ring type. There are 13 ring t ypes for selection. If user modifies this item, it will not synchronize with IG server.

Enable VAD+CNG

Turn on VAD (Voice Activity Detection) and CNG (Comfortable Noise Generation) function.

Enable DND

Turn on “Do Not Disturb” function. When it is enabled, all

Phone Page

Volume Control:

Tone/Ring Selection:

Tone Type

Ring Type

Voice Parameters:

selection.

Phone Features:

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M22 USER MANUAL

incoming call will get busy tone when they make call to this phone number.

DND Type

Select DND action range.

Enable Music on Hold

Plays hold music on phone when held by remote.

Turn on Auto Answer function. When it is enabled, phone will pick up the call automatically.

Dial Timeout (Sec.)

Set the timeout (0~30 sec) to automatically end dialing.

When Call Waiting function is enabled and user is in talk

Call

one is enabled) to indicate user. If it’s disabled, when user is in talk state, other incoming caller will get busy tone.

Turn on the Call Waiting Tone function. At talk state, a beep

ringing in.

Enable Hold Reminder

Turn on the Hold Reminder function.

When a call is held, phone will remind user with a beep tone every this time period.

Hotline Number

This string is only for “Hotline Number” type.

Hotline Timeout (Sec.)

Set hotline time (1~60 sec) for Hotline Number.

Enable Auto Answer

Enable Call Waiting

state, phone can allow other incoming calls. It plays Waiting Tone (if Call Waiting t

Enable Call Waiting Tone

Hold Reminder Time (Sec.)

Enable CLIP Language Type

tone will indicate user every 10 seconds when another call

Turn on the CLIP function. Select language type for local display.

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Always Call Forwarding

Turn on the always call forwarding function, the right side is selecting forward action range.

Always Forward

Busy Call Forwarding

the right side is

Busy Forward

No Answer Call

the right side

No Answer Forward No Answer Timeout (Sec.)

Set the timeout for no answer call forwarding.

DND Call Forwarding

the right side is

DND Forward Destination

Set where the call will be forwarded to.

Forking Call Forwarding

Turn on the forking call forwarding function, the right side is selecting forward action range.

Forking Forward

Set where the call will be forwarded to.

Call Forwarding Settings:

Destination

Forwarding

Destination

Set where the call will be forwarded to. Turn on the busy call forwarding function,

selecting forward action range. Set where the call will be forwarded to. Turn on the no answer call forwarding function,

is selecting forward action range. Set where the call will be forwarded to.

Turn on the DND call forwarding function, selecting forward action range.

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Destination

Forking Secondary

when first destination

Enable Block Anonymous

Caller Blocking Entry 0~9

There are 10 blocking entries for user to set. When the caller call will be blocked. The remote party will hear busy tone.

Speed Dialing Entry 0~9

There are 10 speed dialing entries for user to set.

There are 9 types could be chosen, None, Extension, Trunk,

Do Not Disturb, Live Record, Virtual

s. Phone will do the relative function when

user pressing related feature key button.

There are 9 types could be chosen, None, Extension, Trunk,

Do Not Disturb, Live Record, Virtual

s. Phone will do the relative function when

user pressing related programmable key button.

Forward Destination

Caller Blocking Settings:

Set where the call will be forwarded to is busy.

Call

Speed Dialing Settings:

Turn on to block the incoming call without Display Name.

ID of the incoming call matches a certain blocking entry, the

Feature Key Settings:

Feature Key 1~3

Call Park, Feature Key, Mailbox and Other

Programmable Key Settings:

Programmable Key 1~8

Call Park, Feature Key, Mailbox and Other

Buttons:

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Save Settings Cancel

Save changes in this page to the phone. Discard all changes in this page.

Page 81

SW Upgrade Page

Field Name

Function

Software File

Select software firmware and press Update button to upgrade software.

Configuration File

Select the desired configuration file and press Update button to restore the settings. Press Backup button to save the configuration file on your PC.

Private Phonebook File

Select desired private phonebook file and press Update

Backup button to save the

phonebook file on your PC.

Linux Kernel

Select Linux kernel and press Update Button to upgrade kernel.

Application Pack

Select application and press Update button to upgrade application.

Server Type

Select the Server Type (TFTP, FTP, HTTP or HTTPs).

Server IP Address

IP address of TFTP, FTP, HTTP or HTTPs Server.

Files Directory

Files directory where the software, configuration file, or phonebook file located.

HTTP Upgrade:

button to update. Press

The software upgrade process needs 2 minutes to finish, please do not turn off the power at this time. After updating successfully, the phone will reboot automatically.

TFTP/FTP/HTTP/HTTPs Upgrade:

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Server User Name

Username of the account on the server.

User Password

Password of the account on the server.

Software File

Software file name on the server.

Configuration File

Configuration file name on the server.

A user or administrator can upload a file using a web browser.

Phonebook Updates:

 The user can add, edit, delete or dial an entry directly

Private Phonebook File

from the web page. The user can also upload his contacts from a file using a web browser. The Private Phonebook can have up to 100 contacts.

Public Phonebook File

You can also use TFTP, FTP, HTTP or HTTPs server to update the software, configuration file, or phonebook file. First, fill the correct f ile name which you desire to update. Second, press “Save Settings” button to save. Finally, press relative “Update” button, the update process will start.

Buttons:

Save Settings Cancel

Save changes in this page to the phone. Discard all changes in this page.

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IP2032 ADMINISTRATOR’S MANUAL

SIP Proxy Server

Set SIP proxy server. If user modifies this item, auto PNP feature will turn to disable.

Outbound Proxy Server

Set SIP outbound proxy server. If user modifies this item, auto PNP feature will turn to disable.

Backup Proxy Server Server Port

Set SIP proxy service port.

Registrar Server

Set SIP registrar server. If user modifies this item, auto PNP feature will turn to disable.

Registrar Outbound

If user modifies this item,

Backup Registrar Server

Set SIP registrar backup server.

Registrar Server Port

Registrar Expire Time

Registrar Retry After

SIP Page

SIP Proxy Server:

SIP Registrar Server:

Server

(Sec.)

Set SIP backup proxy server.

Set SIP registrar outbound server. auto PNP feature will turn to disable.

Set SIP registrar port. Set SIP registrar expire time.

Time (Sec.)

Subscriber Information:

Set SIP registrar retry after time.

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IP2032 ADMINISTRATOR’S MANUAL

Phone Number

Set SIP registrar phone number. If user modifies this item, auto PNP feature will turn to disable.

Display Name

Set SIP registrar display name.

Authorized ID

Set SIP registrar authorized ID. If user modifies this item, auto PNP feature will turn to disable.

Authorized Password

Set SIP registrar authorized password. If user modifies this item, auto PNP feature will turn to disable.

Locating SIP Server

Enable locating SIP server.

Enum Suffix

End Dial on #

Enable end dial on #.

DTMF Type

RFC2833 Payload

Set RFC2833 payload length (96 ~ 127).

Session Expires (Sec.)

Set expire time for session.

MIN SE (Sec.)

Set minimum session expiration time. It will notify server the

that you accepted in negotiation

SE header in the initial

INVITE request.

SIP 100rel Support

Optional SIP Header1

Optional SIP Header2

Set second optional SIP header.

Set Enum Suffix.

Select DTMF type (None, Tone, RFC2833, SIP-INFO).

SIP Settings:

minimum expiration time state. It is conveyed in the Min-

Turn on SIP 100rel Support.

Optional SIP Header:

Set first optional SIP header.

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RTP Port Base

Set port base for RTP (Real-time Transport Protocol).

Enable Statistic

Enable statistic RTP server.

Statistic Server

Set statistic server.

Statistic Port

Set statistic port.

G.711 u-law

Select the codec priority for RTP communications.

Packet Time

Select the relative packet time.

G.726-32 Payload

Fill the number of G.726-32 payload.

SIP NAT Type

Select SIP NAT type.

RTP NAT Type

Select RTP NAT type.

SIP Keep Alive

Turn on SIP keep alive.

SIP Keep Alive Time STUN Server

Set STUN server IP address.

STUN Server Port

RTP Parameters:

Codec Settings:

G.711 a-law G.722 G.723.1 G.726-32 G.729 iLBC None

NAT Settings:

(Sec.)

Set SIP keep alive time.

Set STUN server port.

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IP2032 ADMINISTRATOR’S MANUAL

Prefix Entry Type,

If the “Prefix Entry Type” is “Re place” mode , the “Pre fix Entry Pattern” will be replaced by the “Prefix Entry Replace”. For example, the “Prefix Entry Pattern” is 220 and the “Prefix

When you dial 220 with keyboard, the

phone will dial 210.

Dial Plan

without waiting the dial timeout. It is convenient

several kinds of

settings for dial plan: 1. “x” means any single digit from 0~9.

digit]” means a valid range for a certain number

position. 3. [digits] means acceptable numbers for a certain

dial plan

9]|10[45]”, if user dial 6000~6099, 306, 307, 308, 309, 104, and 105, IP phone will dial out it immediately. Otherwise, dial out the

Prefix Entry Settings:

Pattern, or Replace

Entry Replace” is 210.

Dial Plan:

Outgoing call which fit for the dial plan rule will be cal led out immediately, for users to make call quickly. There are

2. “[digit-

number position. 4. “|” is used for separate different items. For example, set dial plan as “60xx|30[6-

number after dial timeout.

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IP2032 ADMINISTRATOR’S MANUAL

Buttons:

Save Settings Cancel

Save changes in this page to the phone. Discard all changes in this page.

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IP2032 ADMINISTRATOR’S MANUAL

Field Name

Function

Administrator Name

The administrator username to login phone’s webpage.

Administrator Password

The administrator password to login phone’s webpage.

User Name

The user username to login phone’s webpage.

User Password

The user password to login phone’s webpage.

System Log to

Select destination of system log redirect to.

Log Level

Select log level.

System Log Address

Set IP address for system log server.

System Log Port

Set port for system log server.

Display Day and Time

Turn on to display day and time on LCD.

System Page

Admin Settings:

The user’s name is not allowed to the same as adm inistrator’s name. The administrator ’s and user’s name should be set at least 1 character, not allowed to be null. The administrator’s and user ’s password should be set at least 4 characters. When changing password in phone’s config menu, less than 4 characters will be discard, not be saved.

Time Settings: (Not used with IG server)

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IP2032 ADMINISTRATOR’S MANUAL

Auto DST

Turn on the auto DST (Daylight Saving Time) function.

Daylight Saving Time

Three time shifts could be set, -1, 0, and +1.

Starts on

Start time for DST.

Ends on

End time for DST.

Time Format

USA 24_HOUR, USA 12_HOUR, European 24_HOUR, and European 12_HOUR.

Time Zone

Set time zone.

Reset Phonebook/Call

Reset all data to default including Configuration, Call Records, and Phonebook data.

Download Logs:

System Log SIP Log

Reboot Phone:

Reboot

Reset to Default:

Reset Configuration

Log Reset All

Buttons:

Save Settings Cancel

Press to download system log. Press to download SIP log.

Restart the phone.

Reset Configuration to factory default.

Clear all Phonebook and Call Log data.

Save changes in this page to the phone. Discard all changes in this page.

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IP2032 ADMINISTRATOR’S MANUAL

Field Name

Function

EDM Key 1~24

There are 9 types could be chosen, None, Extension, Trunk,

Do Not Disturb, Live Record, Virtual

s. Phone will do the relative function when

user pressing related EDM key button.

EDM

EDM Key:

Call Park, Feature Key, Mailbox and Other

Buttons:

Save Settings Cancel

Save changes in this page to the phone. Discard all changes in this page.

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IP2032 ADMINISTRATOR’S MANUAL

Field Name

Function

Username

Phone Number

Group

Ring Type

Phonebook

This page lets you configure phonebook data of your phone. You may:

• Edit up to 200 entries. Each page will just show 20 entries.

• Dial a phone number dir ectly from this webpage.

Phonebook Entry:

Dial Delete

New Phonebook Entry:

Username

Dial the phone number which your want to dial. Delete current contact entry. Name of your contact.

Phone number or SIP URI of your contact. Select group type for each entry. Select particular ring type for each entry.

Set name of new contact.

Phone Number Group Ring Type Add

Button:

Set number of SIP URI of new contact. Select group type for new contact. Select particular ring type for new contact. Save the new contact.

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IP2032 ADMINISTRATOR’S MANUAL

Save Settings Prev Page Next Page

Save changes in this page to the phone. Go to the previous page. Go to the next page.

To call your contact, simply click on the corresponding number and it will show the following dialog box (for example, if you click entry 001 to call out, the result will be the following):

Then press the “Dial” button in order to start dialing. Phone will dial out corresponding number automatically.

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IP2032 ADMINISTRATOR’S MANUAL

Features & Specifications

With highly integrated chip and sophisticated design, this IP2032 offers a variety of features. And it can provide high performance, reliable and quality voice communication for the users. The hardware specifications are list as follows for your reference.

Main Unit

-Dimension: 180 * 195 * 105 mm.

-Plastic material: ABS type.

-Support 2 angles. (one with stand and one without stand)

-Can be mounted onto the wall with the stand.

-Support detachable handset and curled cord.

LAN and PC Ports

-Integrated 2 ports Ethernet switch.

-IEEE 802.3 10BaseT / 802.3u 100BaseTx compliant.

-Auto-negotiation with link speed and full/half duplex mode.

-Auto MDI/MDIX for both downlink and uplink auto-swapping.

-Support QoS IEEE 802.1p voice priority function.

Power Supply

-Input: 5VDC/2A power adapter.

-Support PoE (Power over Ethernet), IEEE 802.3af Device - Class 2 (7W).

Voice Handling

-Supports multiple Audio Codecs: G.711 a-law/μ-law, G722, G.723.1, G726-32, G.729, iLBC.

-Supports VAD (Voice Activity Detection) and CNG (Comfort Noise Generation).

-Volume adjustable for Handset, Headset, Hands-free and Hands-free Ring output.

-Support G.165 16ms line Echo Cancellation.

-Adaptive Jitter Buffering function supported.

-Hands-free talking supported.

-Support multiple calls appearance.

Note: * These features are optional. Please contact your supplier to purchase option.

Tone Function:

-DTMF tone generation and detection.

-Side tone and good voice quality supported.

-Out-bound DTMF relay (RFC2833/SIP-INFO) support.

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IP2032 ADMINISTRATOR’S MANUAL

-Local tone support (Dial, Ring, Ring back, Busy and related tones).

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IP2032 ADMINISTRATOR’S MANUAL

Symptom

Check & Remedy

Check network

assistance.

Cannot connect to

Troubleshooting

 Check if the power adapter is properly connected.

No operation

No dial tone

connection shown on LCD

Cannot make call

IP phone cannot receive any phone call

the configuration website of the IP phone

 Check if the Ethernet cable is properly connected.  If applicable, check if the PoE (Power over Ethernet)

switch behind the IP phone is set to the right position.

 Check if the handset cord is properly connected.  Check if the power adapter is properly connected.

 Check if the Ethernet cable is properly connected.

 Check the status of your SIP registration or contact

your supplier or ITSP for more information or

 Check if the Ethernet cable is properly connected  Check the status of your SIP registration or contact

your supplier or ITSP for more information or assistance.

 Check if the Ethernet cable is properly connected.  Check the IP address of the IP phone.  Check if your firewall/NAT settings are correct.

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IP2032 ADMINISTRATOR’S MANUAL

Glossary

Acronyms

CODEC Coder and Decoder of Voice CNG Comfort Noise Generation DHCP Dynamic Host Configuration Protocol DNS Domain Name Server DTMF Dual Tone Multiple Frequency HTTP Hypertext Transfer Protocol IP Internet Protocol ISP Internet Service Provider ITSP IP Telephony Service Provider LAN Local Area Network MWI Message Waiti ng Indication PoE Power over Ethernet (IEEE802.3af standard) PPPoE Point-to-point protocol over Ethernet QoS Quality of Service NAT Network Address Translation RTP Real Time Protocol SIP Session Initiation Protocol SNTP Simple Network Address Translation TFTP Trivial File Transfer Protocol

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IP2032 ADMINISTRATOR’S MANUAL

10/100BASE-T

It’s a LAN transmission line specification s tipulated by IEEE. Transmission speed is 10 or 100 Mbps and the modulation technique is base

modulation. The cable uses unshielded twisted pair, similar to a telephone wire. 10BaseT is an IEEE standard (802.3) for operating 10 Mbps Ethernet networks (LANs) with twisted pair cabling and a wiring hub.

Auto answer

In telephone call control: The capability of a machine to answer a ringing telephone without human intervention.

CODEC

The CODEC (CODER/DECODER) is a standard through which voice information can be encoded into data or decoded back to voice informat ion. Both a Coder and Decoder are necessary on both sides of the telephone call since telephone calls occur simultaneously in both directions. Bandwidth is an extremely important factor in QOS (Quality of Service). MOS (Mean Opinion Score) is an attempt to make a quantifiable benchmark of voice quality. Below are examples of the CODEC, bit rate and mean opinion score: G.711 (toll quality) 64K MOS=4.1, G.726 16K (32K) MOS =3.8, G

DHCP

Dynamic Host Configuration Protocol

server to dynamically assign IP addresses from a predefined list and limit their time of use so that they can be reassigned. Without DHCP, an IT Manager would have to manually enter in all the IP addresses of all the computers on the network. When DHCP is used, whenever a computer logs onto the network, it automatically gets an IP address assigned to it.

Diff-Serv

Differentiated Services: The Diff-Serv model divides traffic into a small number of classes to provide quality of service (QoS). One of QoS in i

DNS

Domain Name Service

: A server/program that translates URLs to IP addresses by accessing a database maintained on a collection of Internet servers. The program works behind the scenes to facilitate surfing the Web with alpha versus numeric addresses. A DNS server converts a name like mywebsite.com to a series of numbers like 107.22.55.26. Every website has its own specif

Typically one or more DNS servers is

located in an IP network.

DTMF

Dual Tone Mult

: The type of audio signals generated when

you press the buttons on a touch

(after

voice channel connected) and outbound

channel connected)

application.

Ethernet

International standard networking technology for wired implementations. Basic 10BaseT networks off er a band width of about 1 0 Mbp s. Fa st E ther net (10 0 Mb p s) and Gigabit Ethernet (1

G.711

64 kbps PCM half

minimum processor

load)

Internet Protocol

is located at 3rd layer of ISO network model. A set of rules used to send and receive messages at the Internet address level. IP protocol is widely used in Internet and LAN networ ks. Th e purpose i s to del iver data betwee n computing equipment over the network. The protocol is generally effective but does not guarantee complete and accurate data communications.

Terminology

-band

.729AB (cell phone quality) 8K MOS=3.7.

(DHCP): A utility that enables a

(DNS)

ic IP address on the Internet.

i-Frequency (DTMF)

000 Mbps) are becoming popular.

-duplex codec (high quality, high bandwidth,

(IP)

nternet.

-tone telephone. Can be used in inbound (before voice

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IP2032 ADMINISTRATOR’S MANUAL

IP address

A 32-bit number that identifies each sender or receiver of information that is sent across the Internet. An IP address has two parts: an identifier of a particular network on the Internet and an identifier of the particular device (which can be a server or a workstation) within that network. A number used to identify the location of a host device. It is expressed in numeric dot notation (e.

MAC address

Media Access Control address (MAC address): It is a unique identifier assigned to most network adapters or network interface cards by the manufacturer for identification, and used in the Media Access Control protocol sub-layer. It may also be known as an Ethernet Hardware Address or physical address. In TCP/IP networks, the MAC address of a subnet interface can be queried with the IP address using the Address Resolution Protocol (ARP) for Internet Protocol. On broadcast networks, such as Ethernet, the MAC address uniquely identifies each node and allows frames to be marked for specific hosts. It thus forms the basis of most of the Link layer (OSI Layer 2) networking upon which upper layer protocols rely to produce complex,

NAT

Network Address Translation

: A network capability that enables a houseful of computers to dynamically share a single incoming IP address from a dial-up, cable or xDSL connection. NAT takes the single incoming IP address and creates new IP address for each client computer on the network.

Proxy server

Used in larger companies and organizations to improve network operations and security, a proxy server is able to prevent direct communication between two or more networks. The proxy server forwards allowable data requests to remote servers and/or responds to data requests directly from stored remote server data.

PSTN

Public Switched Telephone Network

: The worldwide voice telephone

network.

RJ-45

Standard connectors used in Ethernet networks. Even though they look very similar to standard RJ

45 connectors can have up to

eight wires, whereas telephone connectors have only four.

RTP/RTCP

Real

Time Control Protocol (RTP/RTCP): IETF specifications for audio and video signal management. Allows applications to synchronize and spool audio and video information. RTP is specifically concerned with the dependable transmission of latency-sensitive traffic across the network and is involved in using time stamping to determine network jitter tolerance and makes s

SIP

Session Initiation Protocol

: A protocol that provides telephony services similar to H.323, but is less complex and uses fewer resources. SIP is a signaling protocol for Internet conferencing, telephony, presence, events notification and instant messaging. SIP is a text-based protocol, similar to HTTP and SMTP, for initiating interactive commun

Subnetwork or Subnet

Found in larger networks, these smaller networks are used to s implify addressing between numerous computers. Subnets connect to the central network through a router, hub or gateway. Each individual wireless LAN will probably use the same subnet for all t

TCP/IP

Internet Standard Protocol: The underlying technology behind the Internet and communications between computers in a network. The first part, TCP, is the transport part, which matches the size of the messages on either end and guarantees that the correct message has been received. The IP part is the user's computer address on a network. Every computer in a T CP / IP network has its own IP address that is either dy namically ass igned at sta rtup or perma nently as signed.

g. 202.203.27.31).

functioning networks.

(NAT)

(PSTN)

-11 telephone connectors, RJ-

-Time Protocol/Real-

ure that voice packets are arriving in order.

(SIP)

ication sessions between users.

he local computers it talks to.

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IP2032 ADMINISTRATOR’S MANUAL

All TCP/IP messages contain the addres s of the destination network as w ell as the address of the destination station. This enables TCP/IP messages to be transmitted to multiple networks (subnets) withi n an organization or worldwide.

VAD

Voice Activity Detection (VAD) helps save bandwidth during calls. Examples: When

listening, that silence is still taking up bandwidth during the call. When silence is detected by VAD software over a predetermined length of time, it sends silent packets that inform other VAD enabled systems to stop holding the bandwidth for these empty packets.

VoIP

Voice Over Internet Protocol: VoIP is based on the principal of transmitting digitized voice packets over networks. Basically, VoIP consists of converting voic e signals into streams of digital packets and sending those packets of data through an IP-constructed network environment. VoIP can work in both LAN (local area network) and WAN (wide area network) environments for internetwork or internetwork communication between VoIP channel users. Routers and switches and other special compression protocols direct the packetized voice data to their destination IP address. VoIP can be less expensive than voice transmission using standard analog packets over POTS (Plain Old Telephone Service). It allows telephone calls, faxes, or overhead paging to be transported over an existing IP data network topology.

making a VoIP call and you not speaking and you