USER MANUAL
CONTENTS
CONNECTION pg.
1. Introducing Wi-Fi Heat Pump Control 3
2. The Wi-Fi Connection Set Up 4
3. How to Access 7
4. How to Register 8
OPERATION
5. Wi-Fi Set Up Quick Reference Guide 9
6. Adding a Heat Pump 10
7. Controlling your Heat Pump 11
8. Editing your Heat Pump 13
9. Rules 14
10. Buildings 19
11. External Control 20
12. Your Account 21
SUPPORT
13. Support 22
14. Supported Hardware / Software 23
15. Safety Precautions 24
16. Frequently Asked Questions (FAQs) 25
17. MAC-568 Troubleshooting 29
18. Terms & Conditions, Privacy 30
Please Note:
All the information in this manual is only relevant to version
3.0+ of the Wi-Fi Control App and the Wi-Fi Control website:
app.melview.net. If you are using a previous version you
should update your Wi-Fi Control App to take full advantage
of the additional functions shown within.
2
1. INTRODUCING WI-FI
HEAT PUMP CONTROL
Mitsubishi Electric Wi-Fi Heat Pump Control
is an award-winning cloud-based solution
for controlling your Mitsubishi Electric
Heat Pump/Air Conditioning system(s) via
smartphone, tablet, or PC no matter where
you are.
Wi-Fi Heat Pump Control also continues to offer local
operation when you are physically within the vicinity of the
system you wish to manage, effectively replacing the need to
use your traditional heat pump remote.
The Wi-Fi Heat Pump Control service has been designed
for maximum compatibility with personal computers (PCs),
tablets and smartphones via dedicated Apps or via your web
browser. A list of supported devices can be found in section
14 of this manual.
Remote Control, No Matter Where You Are
Wi-Fi Heat Pump Control gives you the freedom to manage
your heat pump/air conditioner from anywhere in the world,
provided you have Internet access. Heat pumps mistakenly
left running can quickly be identified at a glance and simply
turned off.
Expanded Functionality
Wi-Fi Heat Pump Control is the key to unlocking your heat
pump/air conditioner’s full potential. Expanded features,
such as the 7 Day Multi Programmable Timer, Minimum
and Maximum Temperature Rules, Group Control, Multigeographic Central Control, and Holiday Mode are now
possible via the Wi-Fi Control App, with further features
planned for the future.
Intelligent Central Control for Multiple Rooms
Mitsubishi Electric Wi-Fi Control is not limited to managing
only one heat pump at a time. It is truly an intelligent
multitasker. With the purchase of additional Wi-Fi Interfaces,
multiple indoor units can now be seamlessly monitored and
controlled. Simple yet effective centralised control is at your
fingertips.
Multiple Units, One App
Mitsubishi Electric Wi-Fi Control gives you the ability to
control the heating and cooling needs of multiple units not
just in the same home or building, but across a number of
different locations. Your home, a holiday home and the office
– all can be controlled and customised through one app.
Furthermore, you can also Group Control multiple units all at
once for consistent comfort.
Energy Saving, Optimised
When connected to a compatible Mitsubishi Electric Ducted
System complete with optional Mitsubishi Electric Zone
Control, Wi-Fi Control unlocks expanded functionality and
interaction to deliver the very best in advanced energy saving
optimisation. Now you can control and monitor which areas/
zones your ducted heat pump is controlling in real-time from
absolutely anywhere. Meanwhile, overall energy savings can
be optimised at the touch of a button to ensure heat energy
is directed only where it is needed most.
33
2. THE WI-FI
CONNECTION SET UP
Required Hardware to Connect to
Wi-Fi Heat Pump Control
Mitsubishi Electric Heat Pump/Air
Conditioning System
You will require a compatible Mitsubishi Electric system to
connect to the Wi-Fi Heat Pump Control service. A full list
of compatible models can be found in Section 14 of this
manual. Compatible systems will require an unused CN105
terminal located within the indoor unit to which a compatible
Mitsubishi Electric Wi-Fi Interface can be connected.
Broadband Package
Wireless Internet access will be needed at the location where
the Mitsubishi Electric Heat Pump system is to be installed.
Please also check that your broadband package does not
have data usage limits or additional costs based
on data. If it does, please check whether additional data
costs will be incurred and are acceptable before purchasing
a Wi-Fi Interface.
Router
MAC-568: A compatible WPA2-AES capable router with
2.4GHz band enabled is required to use the Wi-fi Heat Pump
Control service.
MAC-558/559: A compatible WPA2-AES capable router with
both WPS and 2.4GHz band enabled is required to use the
Wi-Fi Heat Pump Control service.
Please refer to the Frequently Asked Questions in Section 16
if your router does not support this level of functionality.
Note: Not all routers are Wi-Fi alliance compliant. Please
visit our website for an updated list of compatible and noncompatible routers.
Mitsubishi Electric Wi-Fi Interface
You will need to purchase a Wi-Fi Interface to connect your
system to Wi-Fi Heat Pump Control. Please contact your
local Mitsubishi Electric agent, Sales Representative or
Distributor for more information on how to purchase this.
Please note, the Wi-Fi Interface is not designed for selfinstallation. To prevent the risk of electric shock or personal
injury a professional installer must always be used to
complete the installation.
PC, Tablet or Smartphone
You will need a PC, tablet, smartphone or other internet
enabled device to be able to connect to Wi-Fi Heat Pump
Control. A list of compatible devices is shown in Section 14
of this manual, or please check with your installer.
44
Router Overview
Check Router Specifications Before
Purchasing
Please refer to your router’s user manual to ensure it
meets the minimum requirements as noted below, before
purchasing a Mitsubishi Electric Wi-Fi Interface. Mitsubishi
Electric has successfully tested the Edimax BR6428-NS for
use with the Wi-Fi Heat Pump Control service.
Does your router have WPS functionality?
MAC-568: The MAC-568 does not require a router with WPS
functionality, but can be activated by WPS Push Pairing if
preferred. Please see installation guide for instructions.
MAC-558/559: To be able to connect the Mitsubishi Electric
Wi-Fi Interface to your router, it will need to be WPS enabled.
Please refer to the Frequently Asked Questions in Section 16
if your router does not support WPS.
Does your router support WPA2-AES and is it
2.4GHz band enabled?
MAC-568 OR MAC558/559: The router will need to support
WPA2-AES and be 2.4GHz band enabled to work with any of
the Wi-Fi Interfaces. Please check the router specifications or
contact the manufacturer to see if this is supported and how
these modes can be set.
Does your broadband have good
connectivity?
Ensure that you consider the quality of the broadband
connection at the location where the system(s) / Interface(s)
will be connected. If the connection is of poor quality or you
lose connection frequently, this could mean that you are
not able to control your devices remotely via the Wi-Fi Heat
Pump Control as desired. Also, if you are using advanced
functions like Weekly Timer and/or Minimum / Maximum
Temperature Rules this will only work correctly if the system
is able to communicate with the Wi-Fi Heat Pump Control
server when the system next reconnects.
For more information on compatible routers and any router
issues, please see Section 16 - FAQs.
55
Wi-Fi Interface Overview
Current compatible Mitsubishi Electric Wi-Fi Interfaces:
MAC-568IF-E, MAC-559IF-E and MAC-558IF-E.
Reset Button
The Mitsubishi Electric Wi-Fi Interface has a reset button if
you wish to reset the device and make a new connection
to your router. More information can be found in the Wi-Fi
Interface Installation Guide which came with your Wi-Fi
Interface, and is available to download on the Wi-Fi Control
App.
Wi-Fi Interface LEDs
MAC-568: The Mitsubishi Electric Wi-Fi Interface has 4 LED
lights to indicate operation and status, which can be used
to diagnose whether there is a problem with connection.
More information can be found in the Wi-Fi Installation Guide
which came with your Wi-Fi Interface, and is available to
download on the Wi-Fi Control App. If the installation has
been completed successfully you should see MODE LED
flashing orange every 5 seconds and the UNIT LED flashin
green every 5 seconds on the Wi-Fi Interface.
MAC-558/559: The Mitsubishi Electric Wi-Fi Interface has 3
LED lights to indicate operation and status, and can be used
to diagnose whether there is problem with connection. More
information can be found in the Wi-Fi Interface Installation
Guide. If the installation has been completed successfully
you should see LED1 and LED3 on the Wi-Fi Interface
flashing in sequence approximately every 5 seconds.
Important
The Mitsubishi Electric Wi-Fi Interface is designed for
communication to the Mitsubishi Electric Wi-Fi Heat Pump
Control service. The unauthorised use and redistribution
of the firmware of the Mitsubishi Electric Wi-Fi Interface
is strictly prohibited. Use of a Wi-Fi Interface is therefore
deemed as confirmation that the user has accepted this
statement. Third party Wi-Fi Interfaces cannot be connected
to the Wi-Fi Heat Pump Control service. Mitsubishi Electric is
not responsible for any (i) under performance of a system or
product; (ii) system or product fault; or (iii) loss or damage
to any system or product; which is caused by or arises from
connection to and / or use of any third party Wi-Fi Interface
or any third party Wi-Fi service with Mitsubishi Electric
equipment.
MAC-568
MAC Address/ID Number
MAC-568/559: If your MAC-568/559 Wi-Fi Interface has been
successfully connected to your smartphone/tablet, the MAC
Address/ID Number will populate in the Wi-Fi Control App
automatically.
MAC-558: To register a system on the MAC-558 Wi-Fi
Heat Pump Control, you will need the MAC Address and ID
Number from the Mitsubishi Electric Wi-Fi Interface, located
in the Mitsubishi Electric Wi-Fi Interface box. This should
also have been recorded on page 2 of the Wi-Fi Interface
Installation Guide.
66
MAC-558/559
3. HOW TO ACCESS
WI-FI HEAT PUMP
CONTROL
App: Tablet or Smartphone Web Browser, Tablet or Smartphone
Supported Devices
The Wi-Fi Heat Pump Control App is available for the latest
mobile devices from all the main manufacturers (Samsung,
Apple and Google). This includes Apple IOS and Android
devices. A list of supported devices is shown in Section 14
within this user manual.
1. Download
The Wi-Fi Heat Pump Control application can be downloaded
from both the Apple App Store and Google Play App stores.
Just search for “Mitsubishi Wi-Fi Control” or follow the direct
links on your local Mitsubishi Electric website to download:
Mitsubishi Electric New Zealand
www.mitsubishi-electric.co.nz/wifi
Mitsubishi Electric Australia
www.mitsubishielectric.com.au/wifi
2. Register
If you wish to use the application to control your system you
will have to first register as a user. More detailed information
on how to register is shown in Section 4 within this manual.
Supported Mobile Devices / Web Browsers
The Wi-Fi Heat Pump Control Web application is designed
to work via the majority of the latest Web Browsers from
Microsoft, Google and Apple as well as others supplied
on the latest mobile devices. However, the operation and
appearance of the application can vary slightly between
browsers. The list of supported browsers is shown in
Section 14 of this manual.
Access
If accessing the Wi-Fi Heat Pump Control service via a
PC you will not need to download or install the Wi-Fi Heat
Pump Control application as it will run within your normal
Web Browser directly. You can access the Wi-Fi Heat Pump
Control application via the Wi-Fi Heat Pump Control website
specific to your location;
Mitsubishi Electric New Zealand
www.mitsubishi-electric.co.nz/wifi
Mitsubishi Electric Australia
www.mitsubishielectric.com.au/wifi
3. Login
Once you have successfully registered as a user and
accepted the Terms and Conditions of the Wi-Fi Heat
Pump Control service, you will then need to login with the
username and password you have used in the registration
process as shown in Section 4.
77
4. HOW TO REGISTER
WI-FI HEAT PUMP
CONTROL
Register Account
Please select “Register” to begin the user registration
process.
1. Email/Password
User Registration Step 1 is where you will need to provide
personal and security information required to be able to use
the service. Please note, only one user registration can be
paired to an Wi-Fi Interface at one time. To connect multiple
devices to the same Wi-Fi Interface, simply use the same
registered login and password on each of the devices you
wish to connect. Once you have completed all required fields
please select the “Next” button.
2. User Details
Once you have completed Step 1, you will then proceed
to User Registration Step 2, where you will need to provide
further personal information required to be able to use the
service. Please select the country where the unit is installed
from the drop down list of supported countries provided. This
is very important as it will be used to provide the correct time
zone and local technical support information.
Mandatory fields will be marked with an asterix (*) and will
need to be completed to successfully complete this step.
Once you have completed all required fields please select
the “Next” button.
3. Terms and Conditions
Once you have completed Step 2, you will then go to User
Registration Step 3, where you will need to read and agree
to the Terms and Conditions. Once you have read these
thoroughly please select the “I agree - register me” button.
88
5. WI-FI INTERFACE
SET UP – QUICK
REFERENCE GUIDE
Set up
For more information on how to set up the Wi-Fi Interface
please see the Installation Guide that came with your
Wi-Fi Interface and is available to download from the Wi-Fi
Control App under ‘Support’, or follow the ‘How to Setup’
instructions from the Wi-Fi Control App under ‘Support’.
Below instructions are for MAC-568 only. Please see
Installation Guide for MAC-558/559 Wi-Fi Interface Setup.
(Failed)
RESET
Needed
The unit is now ready
for claiming in the Wi-Fi
Control App.
(every second)
(every 5 seconds)
(every 5 seconds)
(every 5 seconds)
(every 5 seconds or solid)
Open Wi-Fi
Networks Screen
Open Wi-Fi Control App. Select
home’s Wi-Fi Network and enter
home’s Wi-Fi password.
To Reset: If you have any issues and need to start setup again, hold down the RESET button for
15 seconds.For error explanation go to Troubleshooting section.
RESET
RESET
15-sec
9
6. ADDING A
HEAT PUMP
Adding a Unit
To add a system on the Wi-Fi Heat Pump Control service
you will need to have a compatible Mitsubishi Electric Wi-Fi
Interface connected to your Mitsubishi Electric Heat Pump
system and be connected to the Internet via a router.
You will also need the MAC Address and ID Serial Number
which can be found on page 2 of the Wi-Fi Interface
Installation Guide. If you cannot find this check the label
located on the rear side of the Wi-Fi Interface, or alternatively
please contact your heat pump installer.
MAC-568 MAC-558/559
1. Open Wi-Fi Control App
From the sidebar menu select ‘Add New Unit.’
2. MAC (MAC Address)
MAC-568/559: The MAC Address will populate automatically
if connected correctly via the app only.
MAC-558: On the label you will see a 12 digit Hexadecimal
code, which is known as the MAC Address. Please enter this
carefully in the MAC section. This information is mandatory;
it is not possible to register a system without providing this
information.
MAC-568/558/559: If you are using Wi-Fi Heat Pump Control
via a PC you will need to input the MAC Address yourself as
per instructions above.
3. ID (Serial number)
MAC-568/559: The ID will populate automatically if
connected correctly via the app only.
MAC-558: On the label below the MAC Address you will see
a 10 digit number, which is known as the ID or Serial number.
Please enter this carefully in the ID section. This information
is mandatory; it is not possible to register a system without
providing this information.
MAC-568/558/559: If you are using Wi-Fi Heat Pump Control
via a PC you will need to input the ID or Serial Number
yourself as per instructions above.
4. Unit Type and Model Name
Next, select your Unit type and Model name from the drop
boxes provided. Please note, if your heat pump is not one
of the models listed in Section 14 of this manual Mitsubishi
Electric cannot guarantee Wi-Fi Heat Pump Control will
operate, neither will Mitsubishi Electric be able to provide
technical support.
5. Add Your Unit
Once you have completed entering the unit registration
information, please select the “Add” button to proceed or
“Cancel” to go back to the previous screen and cancel this
unit registration.
6. Name Your Unit
Once you have successfully added your unit to the Wi-Fi
Heat Pump Control service you can choose to rename your
unit to a more descriptive name at any stage e.g. Lounge,
Bedroom, MSZ-GE25VAD, Holiday Home etc. By default
this will show as the MAC Address number. To learn how to
rename your unit please see Section 8.
Please Note:
1010
It is not possible to pre-register a Wi-Fi Interface before it
is installed; the Wi-Fi Interface needs to be connected and
communicating with the Wi-Fi Heat Pump Control service to
be able to complete the unit registration process.
7. CONTROLLING YOUR
HEAT PUMP
Controlling a unit
Power On/Off
In the top left corner of the unit control screen you will have
the option to select Power On/Off. This is the same function
as selecting On/Off on your local controller.
Operation Mode
When the unit is on, the next control option is for Operation
Mode. The following five operating mode options are
possible:
Ducted unit with Zone
Controller attached.
• AUTO: current set temperature and room temperature
dictate which mode the system is operating in.
• HEAT: the system will operate only in Heating mode;
providing warm air at your desired temperature.
• COOL: the system will operate only in Cooling mode;
providing cool air at your desired temperature.
• DRY: the system will reduce humidity in your room. The
room may be cooled slightly. Temperature cannot be
set during DRY mode.
• FAN: the system will operate only in Fan mode; for
circulating the air in your room, providing neither
heating nor cooling operation.
Room and Set Temperature
The next control option displays both the actual Room
Temperature and the current Set Temperature, which the
user can then adjust. The Room Temperature is the return air
temperature* and may include temperature offset settings.
*When connected to a Mitsubishi Electric Ducted System
and PAC-ZC Zone Controller the Room temperature is the
temperature value presented on the PAR-ZC01M-E Wall
Controller (either return air or averaging).
Zone Control
(Only available when connected to a compatible Ducted
System employing the use of a PAC-ZC Zone Controller).
The next control option is for Zone Control. Here Zones can
be opened / closed at the touch of a button as required.
When highlighted, the zone is open. When shaded the zone
is closed. Only those zones which are set up to be displayed
for operation will be actionable (for more see Section 8).
Fan Speed
The next control option is for Fan Speed. The following
options are possible (dependent on the system):
• Fan Speed: 1-5, fixed speed selected by user, 1 = Low,
5 = High.
• Auto: the fan speed is automatically determined by the
system and not the user directly.
Airflow Direction
(Only if unit supports this function)
The next control option is for vertical vane positions to
provide directional control of the airflow from the indoor unit.
The options that can be selected here are:
Please Note:
The Wi-Fi Control system will look for new settings every
minute, so an update could take anything from a few
seconds to 1 minute, depending on when it was selected.
• AUTO: automatically determined by the systems not the
user.
• SWING: airflow direction is changed automatically
giving a sweeping effect for airflow.
• DIRECTION 1-5: the user can select the exact airflow
direction to suit via tapping through this button.
1111
Group Control
(Only available when controlling multiple units)
Group Control allows users to send a one-off command to
every unit within a group/building once a group/building has
been set up (for more see Section 10).
Group Control can be accessed in two ways:
1. From the selector menu: View all units >> select group/
building name >> Control all units in.
2. From the selector menu: Advanced settings >> Group
control >> select group of units to control.
Next, select whether you wish to turn all units On or Off.
If you wish to turn all units Off, simply select “Send to units”
to send this command.
If you wish to turn all units On continue to select which
mode you wish to turn the unit on to (Selecting “Use Existing
Mode” will set the heat pump/air conditioners in the mode
they were most recently operating in).
If the mode permits, select whether you wish to turn the units
on to a set temperature. Lastly select “Send to units” to send
this command.
Please Note:
Select building name.
Menu > Advanced Settings.
Group Control is a one-off command sent to all units, not a
“follow-me” setting where all units will adjust automatically to
replicate each other’s current settings.
1212
Turn all units on in the Office.
Keep all units at their last
mode and set temperature.
Turn all units on in the Office.
Set to Heating at 18°C.
8. EDITING YOUR HEAT
PUMP
Edit a Unit
The Edit Unit functions allow you to change specific unit
information; change the name of unit, select which rule set
you wish to apply to the unit, move the unit to a different
building (if multiple buildings are set up and applicable),
select the unit type and model, or even delete this unit from
your account.
The Edit Unit functions can be accessed in two ways:
1. From the sidebar menu: Whilst viewing the unit you wish
to edit, select ‘Edit this Unit’.
2. From the unit operation screen: Select ‘Edit’ at the
bottom of the screen.
Unit or Room Name
Change the name of your heat pump.
Which Rule to Use
The Rules function allows you to select a pre-created rule set
to apply from the drop down menu. For more information on
creating rules please read Section 9.
Zone Control
(Only available when connected to a compatible Ducted
System employing the use of a PAC-ZC Zone Controller.)
The Zone Control function can be edited to select which
zones are displayed for operation. By default 8 zones are
displayed.
Move to Building
(Only available when controlling multiple units)
The Move Building function allows you to move your unit to
a different building/location. This could simply be moving the
unit to a different zone/area within a single building, or even
moving a system from one building to another.
Unit Type/Model Name
Here you can select what type and model of heat pump this
Wi-Fi Interface is connected to. This will help support extra
functions and features.
Technical Details
Both the MAC Address for the Wi-Fi Interface connected to
your selected heat pump and the Wi-Fi strength received by
this Wi-Fi Interface are listed in the bottom left hand corner. A
value around -30 indicates good Wi-Fi strength whereas
-90 indicates poor Wi-Fi strength.
Delete
The Delete function allows you to delete the unit from your
account. Please note that once the unit is deleted it is totally
removed from your account, so please make sure before you
delete the unit that you mean to delete and not Move or Edit
the unit.
1313
9. RULES
Overview
Rather than assign rules against your heat pump one by one,
Wi-Fi Heat Pump Control allows you to assign a group of
rules, or ‘rule set’, to your heat pump, giving you the ability to
tailor your system to always meet your needs. Each ‘rule set’
can contain unlimited rules, allowing you to easily manage
your preferences.
Rules can be accessed by selecting the ‘Edit’ button on the
unit whose rules you wish to add to, alter, create, or delete.
Rules can be accessed, created, altered, or deleted in two
ways:
1. From the operation screen: Select ‘Edit’ at the bottom of
the screen.
2. From the sidebar menu: Select ‘Advanced Settings’ >>
‘Manage Rules’ at all times.
Please see pages 18/19 for interformation on Minimum/
Maximum Room Temperature Rules.
Develop Operating Rules
Tailor your system to always meet your needs with the
superior customisation offered by Wi-Fi Heat Pump Control.
Programme your system to automatically turn On/Off at
specific times, change settings, develop temperature rules,
and open/close different areas/zones* to ensure superior,
energy efficient comfort day after day. Ideal for both
households and workplaces, Wi-Fi Heat Pump Control allows
you to unlock the full potential of your heat pump.
*Only available when connected to a compatible Ducted
System employing the use of a PAC-ZC Zone Controller.
Minimum and Maximum Room
Temperature
The Minimum/Maximum Room Temperature feature enables
your family to enjoy a happy and healthy home. Ideal for
children’s bedrooms, you can rest assured that your family
will stay comfortable no matter what the weather conditions.
When assigned, Wi-Fi Heat Pump Control senses when
the room temperature drops below the set minimum
temperature and automatically turns on to heating mode to
ensure the minimum temperature is maintained. Conversely
you can also set a maximum temperature. When the room
temperature goes above the maximum set temperature the
heat pump/air conditioner automatically turns on to Cooling
mode to ensure the maximum temperature is maintained.
1414
Zone Control
(Only available when connected to a compatible Ducted
system employing the use of a PAC-ZC Zone Controller.)
When connected to a compatible Mitsubishi Electric Ducted
system, functionality and interaction are expanded to levels
previously not thought possible. Now you can control
and monitor which areas/zones your ducted heat pump/
air conditioner is controlling in real time from absolutely
anywhere.
Disable All Rules (Holiday Mode)
When you select ‘Disable All Rules’
in the ‘Edit Rules’ page from the
menu navigation, all rules assigned
to your heat pumps will be disabled.
To ensure your heat pump doesn’t
turn on when you are on holiday,
use the ‘Disable All Rules’ function
to quickly pause all rules until you
return.
Important
For any rules to operate a working internet connection is
required.
How to Add/Edit a Rule Set
To assign a ‘Rule Set’ you must first create one or select from
one of our templates.
To add a new rule set.
1. Select the heat pump you wish to control.
2. Select ‘Edit’ to enter the edit unit screen. Here you will see
a heading ‘Which rule to use’.
3. If you have previously created a rule set you can use the
drop down list to choose a rule set to use, or choose ‘Add
New Rule’ and select ‘Add’ to create a new one.
Or if you have never created a rule set, it will show ‘No Rule’,
please select ‘New’.
You have now created a new rule set for this heat pump. It
will be automatically named after your selected heat pump
name, e.g. “Lounge Rules”. You can change this to a more
descriptive name at any stage.
Now you can add rules to your rule set. This can be done by
one of two options:
• Add a rule: Use this to create your custom rule to be as
simple or sophisticated as you please. Select any or all
of these three rule types to add as many times as you
like:
- 7 day timer
- Heat if room drops below set minimum
temperature
- Cool if room rises above set maximum
temperature.
• Or select from sample rules: You can choose one of
our sample rule sets that we have created. From here
you can modify, add or delete these rules to suit your
needs.
The following pages will explain each of these rule types in
more detail.
Note, once you select ‘Done’ this rule set will be assigned to
your heat pump. You can then edit this rule set at any time by
selecting edit from the edit unit page.
Select “Add” to add this 7 day
timer rule to rule set.
Select “Add these” to add this
sample rule set to rule set.
Select “Done” to save this
rule set against unit.
Note: If you wish to delete a rule set you can select ‘Advanced Settings’ from the main navigation menu, and select ‘Manage
Rules’. From here you can also perform all of the above.
1515
7 Day Timer
1. Select ‘7 Day Timer’ under ‘Add a Rule’.
2. Choose a time that you would like to set one of the
following 6 available modes
3. Select a mode from the drop down list.
- Power Off
- Power On - Auto Temperature
- Power On - Heating
- Power On - Cooling
- Power On - Dry
- Power On - Fan
4. If Power On - Auto Temperature or Heating or Cooling is
selected then you can set the temperature which will be run
in that mode.
Zone Control
Should your Wi-Fi Control be connected to a compatible
ducted system and zone controller you will have a further
setting.
You can select to change the zone settings with this rule, or
to leave the zones unchanged/what they were previously set
to.
When actioned, Wi-Fi Control will ensure comfort is delivered
only to where it is needed most, closing off/opening up
zones as required and ensuring energy is not wasted on
vacant area/zones.
Zones now displaying a tick beside them will be opened
(Zones displaying an eye symbol are zones which are not
visible for operation – if one of these zones is selected for this
rule to apply, it will still open and will cause an over-ride and
this zone will be displayed in the heat pump control screen).
Select “Add” to add this 7 day
timer rule to rule set.
5. Next, select which days you would like this rule to run. By
default all days are selected.
6. Lastly select ‘Add’ to add this rule to your rule set.
Important
When the rule finishes, zones will remain as per the rule
settings.
1616
Zones will not be changed.
Open Lounge and Bedroom 1
zone and close off all others.
Heat if Room Drops Below Set Minimum Temperature
1. Select ‘Heat if room drops below set minimum
temperature’ under ‘Add a rule’
2. Choose what time period you would like the rule to run.
By default it is set at 9pm to 7am. Note that the 7am is the
following day.
3. Set a minimum room temperature limit – the heat pump
will automatically turn on if the room/zone falls below
this temperature. By default this is 10°C. You may set this
between 0°C and 25°C.
4. Next, select which days you would like this rule to run. By
default all days are selected.
5. Lastly select ‘Add’ to add this rule to your rule set.
*Please note, your heat pump/air conditioner must be off for
min./max. rules to apply.
Zone Control
Should your Wi-Fi Control be connected to a compatible
ducted system and zone controller you will have a further
setting.
You can select to change the zone settings with this rule, or
to leave the zones unchanged/what they were previously set
to.
When actioned, Wi-Fi Control will ensure comfort is delivered
only to where it is needed most, closing off/opening up
zones as required and ensuring energy is not wasted on
vacant area/zones.
Select “Add” to add this min.
temp rule to rule set.
Zones now displaying a tick beside them will be opened
(Zones displaying an eye symbol are zones which are not
visible for operation – if one of these zones is selected for this
rule to apply, it will still open and will cause an over-ride and
this zone will be displayed in the heat pump control screen).
Important
When minimum / maximum temperature rules are set, zones
will remain as per the rule settings.
Zones will not be changed.
Open Lounge and Bedroom 1
zone and close off all others.
1717
Cool if Room Rises Above Set Maximum Temperature
1. Select ‘Cool if room rises above set maximum
temperature’ under ‘Add a rule’
2. Choose what time period you would like the rule to run.
By default it is set at 9pm to 7am. Note that the 7am is the
following day.
3. Set a maximum temperature limit – the heat pump will
automatically turn on if the room temperature goes above the
maximum temperature. By default this is 26°C. You may set
this between 18°C and 38°C.
4. Next, select which days you would like this rule to run. By
default all days are selected.
5. Lastly select ‘Add’ to add this rule to your rule set.
*Please note, your heat pump/air conditioner must be off for
min./max. rules to apply.
Zone Control
Should your Wi-Fi Control be connected to a compatible
ducted system and zone controller you will have a further
setting.
You can select to change the zone settings with this rule, or
to leave the zones unchanged/what they were previously set
to.
When actioned, Wi-Fi Control will ensure comfort is delivered
only to where it is needed most, closing off/ opening up
zones as required and ensuring energy is not wasted on
vacant area/zones.
Select “Add” to add this max.
temp rule to rule set.
Zones now displaying a tick beside them will be opened
(Zones displaying an eye symbol are zones which are not
visible for operation – if one of these zones is selected for this
rule to apply, it will still open and will cause an over-ride and
this zone will be displayed in the heat pump control screen).
Important
When minimum / maximum temperature rules are set, zones
will remain as per the rule settings.
1818
Zones will not be changed.
Open Lounge and Bedroom 1
zone and close off all others.
10. BUILDINGS
Adding or Editing a Group/Building
(Only available when controlling multiple units)
When controlling multiple units, groups/buildings can be set
up and maintained collectively. To access these functions
use the menu navigation. To edit a group/building - click on
the group/building name.
Add Group/Building
1. Select “Add building” from the menu navigation when
viewing all units.
2. Enter a name for your group/building; this could be
simply the name of the building or the building with floor
location.
3. Select “Add” to save.
Edit Group/Building
1. Click on the group/ building name when viewing all units.
2. You can then change the name of your group/building
and the time zone (if applicable).
3. Select “Update” to save.
Here you can also send a Group Control command as
outlined in Section 6.
Time Zone (of building)
(Only available if your country has multiple time zones)
Please select the country (time zone) where the building is
located from the drop down list of supported countries. This
is very important as it will be used to provide the correct time
zone for rules and scheduling information of units located in
this building.
1919
11. EXTERNAL CONTROL
Wi-Fi Control has the ability to be controlled via another app
or control system.
URL Scheme
You can control the Wi-Fi Control App via another app by
using our URL Scheme. For more information about this
please email us on help@bdt.co.nz.
Echonet Lite (MAC-568IF-E Only)
Echonet Lite is an international home automation control
communication protocol standard.
You can enable Echonet Lite under Edit Unit if you are using
a MAC-568IF-E Wi-Fi Interface.
This allows 3rd party home automation control systems that
are compatible with the Echonet Lite protocol to control your
Wi-Fi Interface directly.
2020
12. YOUR ACCOUNT
To access your account functions use the menu navigation.
Edit User
Change your personal details; name, address, phone
numbers, email, password, and country in which the unit
is installed (used to provide the correct time zone for rules
and scheduling information of the unit). Changing your
email will require that you reconfirm your account and a new
confirmation will be sent to the new email address provided.
Logout
This will immediately end your session and return you to a
login screen.
Advanced Settings
Here you can send Group Control commands, manage rules,
and disable all rules (Holiday Mode).
Support
Here you can see a copy of the Wi-Fi Heat Pump Control
service Terms & Conditions and Privacy Policy. You can also
view the Wi-Fi Heat Pump Control Installation Guide under
Guides and Instructions.
2121
13. SUPPORT
To access your support functions use the menu navigation.
Support Overview
Wi-Fi Heat Pump Control has been designed for use in New
Zealand and Australia, therefore it has been designed to
show the relevant support information based on the location
of the installed system. The support information will be
customised and localised based on the location given for the
Wi-Fi Interface Installation during unit registration.
Localised Support Content
The primary function of the support page is to provide all
the necessary local support links and contact information for
Wi-Fi Heat Pump Control users to quickly and easily find the
information they need.
Frequently Asked Questions (FAQs)
Please see Section 16 for the most commonly asked
questions relating to the Wi-Fi Heat Pump Control Software
Service. Alternatively visit the Wi-Fi Heat Pump Control
website specific to your location;
For New Zealand based enquiries:
www.mitsubishi-electric.co.nz/wifi
For Australian based enquiries:
www.mitsubishielectric.com.au/wifi
Updates (Wi-Fi Heat Pump Control Apps
only)
Please update your Wi-Fi Heat Pump Control Apps when you
receive notification that an update is available, if you have an
issue please ensure that you have installed the latest updates
before contacting Mitsubishi Electric for technical support.
Version
At the bottom of the menu navigation you will see the version
number of the software. This will be useful to technical
support if you are running an older version of an App than is
currently available on the various App stores.
2222
14. SUPPORTED
HARDWARE /
SOFTWARE
Heat Pump Models Compatible Devices/Browsers/Routers
The following Mitsubishi Electric Heat Pump/Air Conditioner
indoor models can be connected to the Wi-Fi Heat Pump
Control service via the Wi-Fi Interface:
Tested Models
High Walls
MSZ-GL22/25/35/42/50/60/71/80VGD
MSZ-GE22/25/35/42/50VAD2
MSZ-GE22/25/33/35/42/50/60/71/80VAD
MSZ-GE22/25/33/35/42/50/60/71/80VA*
MSZ-EF22/25/35/42/50VE(2)(B/S/W)
MSZ-FH25/35/50VE(HZ)
MSZ-FB35/50VA(H)
PKA-RP71/100KAL
Floor Consoles
MFZ-KJ25/35/50/60VE(50/60VEHZ)
MFZ-KA25/35/50VA
MFZ-FB50VAH
Concealed / Ducted Systems and Zone Controller
SEZ-KD35/50/60/71VAQ
PEAD-RP71/100/125/140JAA
PEA-RP71/100/125/140EAQ
PEA-RP100/125/140GAA
PEA-RP170/200WJA
PAC-ZC40/80
Mobile Operating Systems (App Version)
Android versions 4.1+
Apple iOS 9.0+
Internet Browsers (Web Version only)
Microsoft Internet Explorer versions 10+
Google Chrome versions 30+
Apple Safari versions 5.1.7+
Mozilla Firefox versions 26+
All Devices and Browsers
Must have Javascript, Cookies and Local Storage enabled.
Routers
Not all routers are Wi-Fi alliance compliant. Please visit our
website for an updated list of compatible and non-compatible
routers.
Please Note:
This is not definitive list of all compatible devices, other
similar devices which use supported Operating Systems or
Internet Browsers should also work either via dedicated Apps
or via Web Browser/Web Client options.
Please note that user experience may vary slightly
depending on hardware and software combination.
Ceiling Cassettes / Suspended
SLZ-KF25/35/50/60VA3
PLA-RP60/71/100/125/140BA
PCA-RP50/60/71/100/125/140KAQ
* Note: When a Wi-Fi Interface is retrofitted to older indoor
models a set of safe defaults may be used.
Which are minimum and maximum temperatures
(cooling: 19-30 / heating: 17-28 / auto: 19-28)
2323
15. SAFETY
PRECAUTIONS
• If the Wi-Fi Interface is close to a cordless phone or
device emitting radio waves such as a microwave
oven, data communication speed may be reduced or
communication may be lost.
In addition, there may be noises during calls on
cordless phones, and outgoing/incoming calls may not
work properly. In such cases, please ensure the Wi-Fi
Interface and cordless phone are 1 metre or more apart
from each other.
• When children, elderly, sick or handicapped persons
are in the room, please ensure there is someone nearby
who can manage the heat pump/air conditioner.
• Parental control is recommended around small children
to ensure no unwanted operation.
• If the power supply to the heat pump/air conditioner or
the router is not turned on due to power failure or the
breaker is broken, when the router is abnormal, or out of
the communication range, you cannot operate your heat
pump/air conditioner via the Wi-Fi Control App.
• If you leave your heat pump/air conditioner on for
a long period of time at high temperatures whilst
leaving windows and doors open, condensation may
accumulate on the indoor unit, causing dripping and
soiling of household goods/flooring, which may cause
staining.
• Please check the condition of the room your heat pump/
air conditioner is located before controlling your heat
pump/air conditioner from a remote location to ensure
safe operation.
• When updating the OS of the smartphone/tablet,
application may become unusable.
• Be sure to cancel your Wi-Fi Control App registration
when disposing of your heat pump/air conditioner or
changing user.
2424
16. FREQUENTLY ASKED
QUESTIONS (FAQS)
Syncing and Troubleshooting
Q. My router does not have a WPS Button - can I still use
the Wi-Fi Heat Pump Control service?
A. If you have a MAC-568 you do not require a router with a
WPS button.
For the MAC-558/559 Wi-Fi Interface to successfully pair
with your home network your router’s WPS function must
be temporarily enabled (this is automatically disabled again
after a period of approximately 2 minutes). Not all routers
are equal, and as such not all routers have a WPS button.
In this case please check your router’s manual as some
routers without a designated WPS button may still be able to
have the WPS function enabled/disabled within the routers
settings.
Alternatively you may be able to connect the WAN port of a
secondary router that supports WPS to one of the LAN ports
on your main router to connect to the Wi-Fi Control – talk to
your authorised dealer for suitable options.
Q. What Security protocol should I use on my Router to
allow connection to the Wi-Fi Heat Pump Control service?
A. You should use WPA2-AES protocol; you may not be able
to connect if you use other protocols.
Q. My system does not control correctly and I am
experiencing strange behaviour from my unit?
A. Please check that the local controllers or other control
systems or users are not over-riding or conflicting with the
Wi-Fi Heat Pump Control service. If you are using the Timer
function in the Wi-Fi Heat Pump Control service please delete
any timer settings in your local controllers and vice versa to
prevent conflicts.
Q. How quickly will my control setting be sent to the unit,
there seems to be a long delay?
A. The system will look for new settings every minute, so the
update could take anything from a few seconds to 1 minute.
Q. I have tried to install a compatible Wi-Fi Interface and
I cannot find how to connect to my Mitsubishi Electric
equipment?
A. The compatible Wi-Fi Interfaces are not designed for selfinstallation, as installation requires access to potentially live
electrical parts. Please contact your local branch or installer
to arrange professional installation.
Q. I recently had a Mitsubishi Electric Wi-Fi Interface
fitted to my heat pump and now need to set it up. How do
I do this?
Q. Do the Wi-Fi Interfaces support Dynamic IP
Addressing?
A. Yes, the compatible Wi-Fi Interfaces do support Dynamic
IP Addressing; if you connect the Wi-Fi Interface via WPS
then any future dynamic IP address changes do not affect
the correct operation.
A. To set up Wi-Fi Control follow the instructions outlined
in the Wi-Fi Installation Guide which came with your Wi-Fi
Interface. The Installation Guide is also accessible on the
Wi-Fi Control App.
2525
Q. Sometimes my system stops working intermittently –
why is this?
Q. I upgraded my router and Wi-Fi Control has stopped
working. What should I do?
A. This can be potentially caused by several issues outlined
below:
1. Power Wi-Fi signal strength – Do not mount a
compatible Wi-Fi Interface near metal objects such as
metal wall studs and ensure that the router is within
as close physical range as possible as signal strength
can be greatly reduced through walls and other solid
objects. There are third party Wi-Fi signal strength
testers available which you can use to check Wi-Fi
signal strength throughout your building and third
party signal boosters are also available.
2. Radio interference, especially if the router is a long way
from the compatible Wi-Fi Interface – Usually caused
by cordless phone, power tools or other competing
R.F. devices. Turn off other devices to locate the source
of interference.
3. Poor internet connection – This will be observed on
other internet connected devices.
Q. If my router is accidentally turned off or we have a
power cut will the Wi-Fi Interface automatically reset itself
or does it need to be re-paired?
A. Yes, in the event of a power cut for any reason Wi-Fi
Control is re-paired automatically.
Q. If I make a mistake when setting up my Wi-Fi Control
is there a reset button?
A. If you have upgraded your home network’s router your
Wi-Fi Interface will need to be re-paired, following the same
process initially carried out when first setting up Wi-Fi
Control. To re-sync the Wi-Fi Interface and your router follow
the instructions outlined in the Wi-Fi Installation Guide which
came with your Wi-Fi Interface.
Q. We changed the password for our Wi-Fi network at
home and Wi-Fi Control has stopped working. What
should I do?
A. If you change the password to your home network your
Wi-Fi Interface will need to be re-paired, following the same
process initially carried out when first setting up your Wi-Fi
Control. To re-sync the Wi-Fi Interface and your router follow
the instructions outlined in the Wi-Fi Installation Guide which
came with your Wi-Fi Interface.
How can I tell if the Wi-Fi Interface has successfully
connected?
MAC-568: If the installation has been completed successfully
the MODE LED will flash orange every 5 seconds and the
UNIT LED will flash green every 5 seconds.
MAC-558/559: If the installation has been completed
successfully LED1 and LED3 on the Wi-Fi Interface will flash
in sequence approximately every 5 seconds.
If you do not see this please contact your installer or refer to
the installation manual for more information.
A. MAC-568: If a mistake is made during the set-up of the
Wi-Fi Control pairing process simply hold down the RESET
button for 15 seconds to restart the process.
MAC-558/559: If a mistake is made during the set-up of the
Wi-Fi Control pairing process simply press the WPS button
on your router again to restart the process.
2626
Is it possible to connect using my existing router?
In some instances your current router being used may not
be compatible with the Wi-Fi Interface. This could be due
to several factors: simply that the router does not support
WPS (for MAC-558/559), does not support WPA2-AES, that
it is connected to too many devices and you do not want to
replace and reconnect all other devices, or there could be
a security issue and you cannot change the existing router
settings.
Is it possible to connect via a secondary router?
It may be possible to connect to the existing router via a
secondary router. You should be able to connect to this
secondary router via a standard Ethernet Cable (CAT5) to
any of the LAN ports on the existing router.
I have chosen a different secondary router and I am still
having problems?
Q. Can I connect any other Mitsubishi Electric systems to
Wi-Fi Heat Pump Control service?
A. Currently, the Mitsubishi Electric Wi-Fi Heat Pump Control
has only been tested for use with the models that are listed
in Section 14 - Tested models. Use on alternative systems
has not yet been tested, nor have the support mechanisms
required been established for use with any other type of heat
pump range.
Mitsubishi Electric is unable to provide technical support for
the wide range of routers that are available on the market.
*
Please Note:
The connection method detailed above has been tested with
the Edimax BR6428-NS router. When connecting to the Wi-Fi
Interface press the WPS button on the secondary Edimax
router and Wi-Fi Interface.
Not all routers are Wi-Fi alliance compliant. Please visit our
website for an updated list of compatible and non-compatible
routers.
Understanding the Wi-Fi Interface
Q. Can I control my Mitsubishi Electric system directly,
when at home without requiring connection to the
Internet?
A. Currently direct local control without Internet access is not
possible with the compatible Wi-Fi Interfaces.
Q. Do I have to use a compatible Mitsubishi Electric Wi-Fi
Interface, or can I use a third party Interface to connect to
Wi-Fi Heat Pump Control service?
A. You can and should only use an official compatible
Mitsubishi Electric Wi-Fi Interface. You will not be able to
connect to our servers and we will not be able to support you
if you use any other Interface.
Q. Is it possible to connect a compatible Wi-Fi Interface
and MAC-333/397/399IF-E on the same indoor unit?
A. No, it is not possible as they all require the same
connection point CN105.
Q. Do I need to purchase additional Wi-Fi Controls if I
have multiple heat pumps in my home/workspace that I
want to control?
A. Yes, you need a separate Wi-Fi Interface for each heat
pump you want to control. Once purchased, you can sync all
heat pumps to the same account for convenient control over
your systems.
Q. Is there a maximum distance that a compatible Wi-Fi
Interface can be installed from the router?
A. This will vary dependent on multiple factors. Please
position the Wi-Fi Interface as close to the router as possible.
There are third party Wi-Fi signal strength testers available
which you can be used to check Wi-Fi signal strength
throughout your building and third party signal boosters are
also available.
2727
Multi Room Wi-Fi Control
Q. I have a Multi Room system with 6 indoors. How many
Mitsubishi Electric Wi-Fi Interfaces do I need to buy?
A. For MXZ systems you will need a Wi-Fi Interface for each
indoor unit that you wish to control via the Wi-Fi Heat Pump
Control service.
Q. I have a Multi Room system. When I select Heating,
Cooling, Auto or Fan Speed mode on 1 indoor the MXZ
system does not change mode.
A. The MXZ system can only operate in a single mode for
all indoors that are currently on. This is also a limitation for
normal controllers.
Q. I have a Multi Room system installed. If I accidentally
set the mode for one of my units to heating and the other
to cooling what will happen?
A. In this case the indoor that is turned on first will become
the ‘lead’ unit. For example, if you set your 1st indoor unit to
24ºC heating, then set your 2nd indoor unit to 22ºC cooling,
the multi outdoor will remain in heating mode as this was the
mode selected first.
Even though you have used the Wi-Fi Control App to
command the 2nd unit to cool, the indoor unit will sit in
standby with flashing LED’s, however this does not mean
your Wi-Fi App is not working. The cooling command on the
second heat pump will not activate until a) all heat pumps are
turned on to the same mode as the ‘lead’ heat pump (in this
case the 24ºC heating), b) until the ‘lead’ unit is turned off, or
c) all heatpumps are changed to cooling.
2828
17. MAC-568
TROUBLESHOOTING
Your Wi-Fi Interface is not connected to any router
Please start setup again.
Your Wi-Fi Interface is not communicating to your router
Your router is not communicating to the internet
2929
18. TERMS &
CONDITIONS, PRIVACY
Policy.
Please refer to our website;
For New Zealand: www.mitsubishi-electric.co.nz/wifi
For Australia: www.mitsubishielectric.com.au/wifi
Or access under Support via the main menu navigation.
NotesFor the latest Terms & Conditions, Privacy
3030
Mitsubishi Electric New Zealand
Mitsubishi Electric Australia
www.mitsubishi-electric.co.nz/wifi
WELLINGTON
// HEAD OFFICE
1 Parliament Street
PO Box 30772
Lower Hutt 5040
Phone 0800 639 434
Fax (04) 560 9133
www.mitsubishielectric.com.au/wifi
SYDNEY
// HEAD OFFICE
384 Victoria Road
Rydalmere
NSW 2116
Phone 1300 728 119
Fax (02) 9898 0484
All models, features and specifications are subject to
change and amendment at anytime. June 2018
Loading...