Mitsubishi MAC-568IF-E, MAC-559IF-E, MAC-558IF-E User Manual

USER MANUAL

CONTENTS

CONNECTION pg.

1. Introducing Wi-Fi Heat Pump Control 3

2. The Wi-Fi Connection Set Up 4

3. How to Access 7

4. How to Register 8

OPERATION

5. Wi-Fi Set Up Quick Reference Guide 9

6. Adding a Heat Pump 10

7. Controlling your Heat Pump 11

8. Editing your Heat Pump 13

9. Rules 14

10. Buildings 19

11. External Control 20

12. Your Account 21

SUPPORT

13. Support 22

14. Supported Hardware / Software 23

15. Safety Precautions 24

16. Frequently Asked Questions (FAQs) 25

17. MAC-568 Troubleshooting 29

18. Terms & Conditions, Privacy 30

Please Note:

All the information in this manual is only relevant to version

3.0+ of the Wi-Fi Control App and the Wi-Fi Control website:
app.melview.net. If you are using a previous version you
should update your Wi-Fi Control App to take full advantage
of the additional functions shown within.

2

1. INTRODUCING WI-FI
HEAT PUMP CONTROL

Mitsubishi Electric Wi-Fi Heat Pump Control
is an award-winning cloud-based solution
for controlling your Mitsubishi Electric
Heat Pump/Air Conditioning system(s) via
smartphone, tablet, or PC no matter where
you are.

Wi-Fi Heat Pump Control also continues to offer local
operation when you are physically within the vicinity of the
system you wish to manage, effectively replacing the need to
use your traditional heat pump remote.

The Wi-Fi Heat Pump Control service has been designed
for maximum compatibility with personal computers (PCs),
tablets and smartphones via dedicated Apps or via your web
browser. A list of supported devices can be found in section
14 of this manual.

Remote Control, No Matter Where You Are

Wi-Fi Heat Pump Control gives you the freedom to manage
your heat pump/air conditioner from anywhere in the world,
provided you have Internet access. Heat pumps mistakenly
left running can quickly be identified at a glance and simply
turned off.

Expanded Functionality

Wi-Fi Heat Pump Control is the key to unlocking your heat
pump/air conditioner’s full potential. Expanded features,
such as the 7 Day Multi Programmable Timer, Minimum
and Maximum Temperature Rules, Group Control, Multi­geographic Central Control, and Holiday Mode are now
possible via the Wi-Fi Control App, with further features
planned for the future.

Intelligent Central Control for Multiple Rooms

Mitsubishi Electric Wi-Fi Control is not limited to managing
only one heat pump at a time. It is truly an intelligent
multitasker. With the purchase of additional Wi-Fi Interfaces,
multiple indoor units can now be seamlessly monitored and
controlled. Simple yet effective centralised control is at your
fingertips.

Multiple Units, One App

Mitsubishi Electric Wi-Fi Control gives you the ability to
control the heating and cooling needs of multiple units not
just in the same home or building, but across a number of
different locations. Your home, a holiday home and the office
– all can be controlled and customised through one app.
Furthermore, you can also Group Control multiple units all at
once for consistent comfort.

Energy Saving, Optimised

When connected to a compatible Mitsubishi Electric Ducted
System complete with optional Mitsubishi Electric Zone
Control, Wi-Fi Control unlocks expanded functionality and
interaction to deliver the very best in advanced energy saving
optimisation. Now you can control and monitor which areas/
zones your ducted heat pump is controlling in real-time from
absolutely anywhere. Meanwhile, overall energy savings can
be optimised at the touch of a button to ensure heat energy
is directed only where it is needed most.

33

2. THE WI-FI
CONNECTION SET UP

Required Hardware to Connect to
Wi-Fi Heat Pump Control

Mitsubishi Electric Heat Pump/Air
Conditioning System

You will require a compatible Mitsubishi Electric system to
connect to the Wi-Fi Heat Pump Control service. A full list
of compatible models can be found in Section 14 of this
manual. Compatible systems will require an unused CN105
terminal located within the indoor unit to which a compatible
Mitsubishi Electric Wi-Fi Interface can be connected.

Broadband Package

Wireless Internet access will be needed at the location where
the Mitsubishi Electric Heat Pump system is to be installed.
Please also check that your broadband package does not
have data usage limits or additional costs based
on data. If it does, please check whether additional data
costs will be incurred and are acceptable before purchasing
a Wi-Fi Interface.

Router

MAC-568: A compatible WPA2-AES capable router with

2.4GHz band enabled is required to use the Wi-fi Heat Pump
Control service.

MAC-558/559: A compatible WPA2-AES capable router with
both WPS and 2.4GHz band enabled is required to use the
Wi-Fi Heat Pump Control service.

Please refer to the Frequently Asked Questions in Section 16
if your router does not support this level of functionality.

Note: Not all routers are Wi-Fi alliance compliant. Please
visit our website for an updated list of compatible and non­compatible routers.

Mitsubishi Electric Wi-Fi Interface

You will need to purchase a Wi-Fi Interface to connect your
system to Wi-Fi Heat Pump Control. Please contact your
local Mitsubishi Electric agent, Sales Representative or
Distributor for more information on how to purchase this.
Please note, the Wi-Fi Interface is not designed for self­installation. To prevent the risk of electric shock or personal
injury a professional installer must always be used to
complete the installation.

PC, Tablet or Smartphone

You will need a PC, tablet, smartphone or other internet
enabled device to be able to connect to Wi-Fi Heat Pump
Control. A list of compatible devices is shown in Section 14
of this manual, or please check with your installer.

44

Router Overview

Check Router Specifications Before
Purchasing

Please refer to your router’s user manual to ensure it
meets the minimum requirements as noted below, before
purchasing a Mitsubishi Electric Wi-Fi Interface. Mitsubishi
Electric has successfully tested the Edimax BR6428-NS for
use with the Wi-Fi Heat Pump Control service.

Does your router have WPS functionality?

MAC-568: The MAC-568 does not require a router with WPS
functionality, but can be activated by WPS Push Pairing if
preferred. Please see installation guide for instructions.

MAC-558/559: To be able to connect the Mitsubishi Electric
Wi-Fi Interface to your router, it will need to be WPS enabled.
Please refer to the Frequently Asked Questions in Section 16
if your router does not support WPS.

Does your router support WPA2-AES and is it

2.4GHz band enabled?

MAC-568 OR MAC558/559: The router will need to support
WPA2-AES and be 2.4GHz band enabled to work with any of
the Wi-Fi Interfaces. Please check the router specifications or
contact the manufacturer to see if this is supported and how
these modes can be set.

Does your broadband have good
connectivity?

Ensure that you consider the quality of the broadband
connection at the location where the system(s) / Interface(s)
will be connected. If the connection is of poor quality or you
lose connection frequently, this could mean that you are
not able to control your devices remotely via the Wi-Fi Heat
Pump Control as desired. Also, if you are using advanced
functions like Weekly Timer and/or Minimum / Maximum
Temperature Rules this will only work correctly if the system
is able to communicate with the Wi-Fi Heat Pump Control
server when the system next reconnects.

For more information on compatible routers and any router
issues, please see Section 16 - FAQs.

55

Wi-Fi Interface Overview

Current compatible Mitsubishi Electric Wi-Fi Interfaces:
MAC-568IF-E, MAC-559IF-E and MAC-558IF-E.

Reset Button

The Mitsubishi Electric Wi-Fi Interface has a reset button if
you wish to reset the device and make a new connection
to your router. More information can be found in the Wi-Fi
Interface Installation Guide which came with your Wi-Fi
Interface, and is available to download on the Wi-Fi Control
App.

Wi-Fi Interface LEDs

MAC-568: The Mitsubishi Electric Wi-Fi Interface has 4 LED
lights to indicate operation and status, which can be used
to diagnose whether there is a problem with connection.
More information can be found in the Wi-Fi Installation Guide
which came with your Wi-Fi Interface, and is available to
download on the Wi-Fi Control App. If the installation has
been completed successfully you should see MODE LED
flashing orange every 5 seconds and the UNIT LED flashin
green every 5 seconds on the Wi-Fi Interface.

MAC-558/559: The Mitsubishi Electric Wi-Fi Interface has 3
LED lights to indicate operation and status, and can be used
to diagnose whether there is problem with connection. More
information can be found in the Wi-Fi Interface Installation
Guide. If the installation has been completed successfully
you should see LED1 and LED3 on the Wi-Fi Interface
flashing in sequence approximately every 5 seconds.

Important

The Mitsubishi Electric Wi-Fi Interface is designed for
communication to the Mitsubishi Electric Wi-Fi Heat Pump
Control service. The unauthorised use and redistribution
of the firmware of the Mitsubishi Electric Wi-Fi Interface
is strictly prohibited. Use of a Wi-Fi Interface is therefore
deemed as confirmation that the user has accepted this
statement. Third party Wi-Fi Interfaces cannot be connected
to the Wi-Fi Heat Pump Control service. Mitsubishi Electric is
not responsible for any (i) under performance of a system or
product; (ii) system or product fault; or (iii) loss or damage
to any system or product; which is caused by or arises from
connection to and / or use of any third party Wi-Fi Interface
or any third party Wi-Fi service with Mitsubishi Electric
equipment.

MAC-568

MAC Address/ID Number

MAC-568/559: If your MAC-568/559 Wi-Fi Interface has been
successfully connected to your smartphone/tablet, the MAC
Address/ID Number will populate in the Wi-Fi Control App
automatically.

MAC-558: To register a system on the MAC-558 Wi-Fi
Heat Pump Control, you will need the MAC Address and ID
Number from the Mitsubishi Electric Wi-Fi Interface, located
in the Mitsubishi Electric Wi-Fi Interface box. This should
also have been recorded on page 2 of the Wi-Fi Interface
Installation Guide.

66

MAC-558/559

3. HOW TO ACCESS
WI-FI HEAT PUMP
CONTROL

App: Tablet or Smartphone Web Browser, Tablet or Smartphone

Supported Devices

The Wi-Fi Heat Pump Control App is available for the latest
mobile devices from all the main manufacturers (Samsung,
Apple and Google). This includes Apple IOS and Android
devices. A list of supported devices is shown in Section 14
within this user manual.

1. Download

The Wi-Fi Heat Pump Control application can be downloaded
from both the Apple App Store and Google Play App stores.
Just search for “Mitsubishi Wi-Fi Control” or follow the direct
links on your local Mitsubishi Electric website to download:

Mitsubishi Electric New Zealand
www.mitsubishi-electric.co.nz/wifi

Mitsubishi Electric Australia
www.mitsubishielectric.com.au/wifi

2. Register

If you wish to use the application to control your system you
will have to first register as a user. More detailed information
on how to register is shown in Section 4 within this manual.

Supported Mobile Devices / Web Browsers

The Wi-Fi Heat Pump Control Web application is designed
to work via the majority of the latest Web Browsers from
Microsoft, Google and Apple as well as others supplied
on the latest mobile devices. However, the operation and
appearance of the application can vary slightly between
browsers. The list of supported browsers is shown in
Section 14 of this manual.

Access

If accessing the Wi-Fi Heat Pump Control service via a
PC you will not need to download or install the Wi-Fi Heat
Pump Control application as it will run within your normal
Web Browser directly. You can access the Wi-Fi Heat Pump
Control application via the Wi-Fi Heat Pump Control website
specific to your location;

Mitsubishi Electric New Zealand
www.mitsubishi-electric.co.nz/wifi

Mitsubishi Electric Australia
www.mitsubishielectric.com.au/wifi

3. Login

Once you have successfully registered as a user and
accepted the Terms and Conditions of the Wi-Fi Heat
Pump Control service, you will then need to login with the
username and password you have used in the registration
process as shown in Section 4.

77

4. HOW TO REGISTER
WI-FI HEAT PUMP
CONTROL

Register Account

Please select “Register” to begin the user registration
process.

1. Email/Password

User Registration Step 1 is where you will need to provide
personal and security information required to be able to use
the service. Please note, only one user registration can be
paired to an Wi-Fi Interface at one time. To connect multiple
devices to the same Wi-Fi Interface, simply use the same
registered login and password on each of the devices you
wish to connect. Once you have completed all required fields
please select the “Next” button.

2. User Details

Once you have completed Step 1, you will then proceed
to User Registration Step 2, where you will need to provide
further personal information required to be able to use the
service. Please select the country where the unit is installed
from the drop down list of supported countries provided. This
is very important as it will be used to provide the correct time
zone and local technical support information.

Mandatory fields will be marked with an asterix (*) and will
need to be completed to successfully complete this step.
Once you have completed all required fields please select
the “Next” button.

3. Terms and Conditions

Once you have completed Step 2, you will then go to User
Registration Step 3, where you will need to read and agree
to the Terms and Conditions. Once you have read these
thoroughly please select the “I agree - register me” button.

88

5. WI-FI INTERFACE
SET UP – QUICK
REFERENCE GUIDE

Set up

For more information on how to set up the Wi-Fi Interface
please see the Installation Guide that came with your
Wi-Fi Interface and is available to download from the Wi-Fi
Control App under ‘Support’, or follow the ‘How to Setup’
instructions from the Wi-Fi Control App under ‘Support’.

Below instructions are for MAC-568 only. Please see
Installation Guide for MAC-558/559 Wi-Fi Interface Setup.

(Failed)

RESET

Needed

The unit is now ready

for claiming in the Wi-Fi

Control App.

(every second)

(every 5 seconds)

(every 5 seconds)

(every 5 seconds)

(every 5 seconds or solid)

Open Wi-Fi

Networks Screen

Open Wi-Fi Control App. Select

home’s Wi-Fi Network and enter

home’s Wi-Fi password.

To Reset: If you have any issues and need to start setup again, hold down the RESET button for
15 seconds.For error explanation go to Troubleshooting section.

RESET

RESET

15-sec

9

6. ADDING A
HEAT PUMP

Adding a Unit

To add a system on the Wi-Fi Heat Pump Control service
you will need to have a compatible Mitsubishi Electric Wi-Fi
Interface connected to your Mitsubishi Electric Heat Pump
system and be connected to the Internet via a router.

You will also need the MAC Address and ID Serial Number
which can be found on page 2 of the Wi-Fi Interface
Installation Guide. If you cannot find this check the label
located on the rear side of the Wi-Fi Interface, or alternatively
please contact your heat pump installer.

MAC-568 MAC-558/559

1. Open Wi-Fi Control App

From the sidebar menu select ‘Add New Unit.’

2. MAC (MAC Address)

MAC-568/559: The MAC Address will populate automatically
if connected correctly via the app only.

MAC-558: On the label you will see a 12 digit Hexadecimal
code, which is known as the MAC Address. Please enter this
carefully in the MAC section. This information is mandatory;
it is not possible to register a system without providing this
information.

MAC-568/558/559: If you are using Wi-Fi Heat Pump Control
via a PC you will need to input the MAC Address yourself as
per instructions above.

3. ID (Serial number)

MAC-568/559: The ID will populate automatically if
connected correctly via the app only.

MAC-558: On the label below the MAC Address you will see
a 10 digit number, which is known as the ID or Serial number.

Please enter this carefully in the ID section. This information
is mandatory; it is not possible to register a system without
providing this information.

MAC-568/558/559: If you are using Wi-Fi Heat Pump Control
via a PC you will need to input the ID or Serial Number
yourself as per instructions above.

4. Unit Type and Model Name

Next, select your Unit type and Model name from the drop
boxes provided. Please note, if your heat pump is not one
of the models listed in Section 14 of this manual Mitsubishi
Electric cannot guarantee Wi-Fi Heat Pump Control will
operate, neither will Mitsubishi Electric be able to provide
technical support.

5. Add Your Unit

Once you have completed entering the unit registration
information, please select the “Add” button to proceed or
“Cancel” to go back to the previous screen and cancel this
unit registration.

6. Name Your Unit

Once you have successfully added your unit to the Wi-Fi
Heat Pump Control service you can choose to rename your
unit to a more descriptive name at any stage e.g. Lounge,
Bedroom, MSZ-GE25VAD, Holiday Home etc. By default
this will show as the MAC Address number. To learn how to
rename your unit please see Section 8.

Please Note:

1010

It is not possible to pre-register a Wi-Fi Interface before it
is installed; the Wi-Fi Interface needs to be connected and
communicating with the Wi-Fi Heat Pump Control service to
be able to complete the unit registration process.