Mitel Smart 1 INSTALLATION INSTRUCTIONS
ISSUE 1. JUNE 1988
SMART-l
SMART-l CALL CONTROLLER
HARDWARE INSTALLATION
SECTION 8350-345012-NA
MANUAL1
@ Copyright 1988 MITEL INC. All rights reserved.
@ Registered Trademark of MITEL Corporation
PRINTED
IN CANADA
SECTION 8350-345012-NA
ISSUE 1, JUNE 1988
MITEL FIELD SERVICE
MLTEL INC. has set up a National Field Service number for technical and installation
assistance (214) 241-4555 during normal working hours, for U.S. customers. Outside
normal working hours a telephone answering service has been established.
For Canadian customers contact the Canadian Regional Office (613) 592-0200 or the
National Field Service Number.
NOTICE TO CUSTOMERS
The information contained in this document is bheved
The htformation is subject to change without notice and should not be construed in any way as a commitment
INC. or any
any errors or
changes.
of
its affiliates and subsidiaries.
omissions in this document.
MITEL INC. and its affihates and subsidiaries assume no responstbility for
Revisions of this document or new editions of it may be issued to incorporate such
to be accurate in all respects but is not warranted by MITEL INC.
by
MITEL
WARNING
The Call Controller generates, uses and can radiate radio frequency energy and, if not installed.and used in accordance with
the instructions manual. may cause interference to radio communications. It has been tested and found to comply with the
limits
for a Class A computing device pursuant to Subpart J of
able protection against such interference when operated in a commercial environment. Operation of this equipment in a
residential area is likely to cause interference, in which case the user, at his own expense, will be required to
measures may be required to correct the interference.
NOTICE TO CANADIAN CUSTOMERS
The Canadian Department of Communications label identifies certified equipment. This certification means that the equipment meets certain telecommunications
guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using acceptable method OC connection. In some cases,
the company’s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above conditions may not
prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier.
Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications
company cause to request the user to disconnect the equipment.
network
protective, operation$. and safety requirements. The department does not
Warning
Part IS of FCC
Rules, which are designed to provide reason-
take
whatever
Users should ensure, for their own protection, that the electrical ground protections to the power utility, telephone lines, and
internal metallic water pipe system; if present, are connected together.
Caution
Users
should not attempt to make such connections themselves, but should contact the appropriate electric inspection author-
ity, or electrician, as required.
The Load Number (LN) assigned to each terminal device denotes the percentage of the total load, to be connected to a
telephone loo?, that is used by the device to prevent overloading. The termination on a loop may consist of any combination
of devices SubJect only to the requirement that the total of Load Numbers of all the devices subject does not exceed 100. An
alphabetic suffii is also specified in the Load Number and designates the appropriate ringing type (A or B), if applicable.
For example, LN = 20 A designates a load number
PAV
of
20 and an ‘A’ type ringer.
PAGE 1.1
ISSUE 1, JUNE 1988
SECTION 8350-345-012-NA
HEADING
1. INTRODUCTION
1. 1. General
1. 2. Programming Devices
l.3.PositiveAccountCodeVerification
1. 4. Chaining
2. BASIC HARDWARE INSTALLATION
2. 1. DESCRIPTION
2. 1. I. Mechanical Description
2. 1. 2. Electrical Description
2. 2. General Mounting
2. 3. Wall Mounting Bracket
2. 4. Ground
2. 5. Telephone Connections
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..~
..........................................................
..................................................
.......................................................
............................................
.................................................................
....................................
... .
............................................................
...................................................
.....................................................
..........
.....................................................
..................................................................
. ..............................................
.....................................................
2. 6.InstallatiosaOfARecordingUnitQrProgrammingTerminal
2. 7. Powering Up
2. 8. Power Failure
2. 9. Ground Start Installation Testing
3. INITIALIZATION
..........................................
.............................................................
..............................................
.,...............,....................... . . . . . . . . . . . . . . . . . 1.15
.......................
. ...........
. ...............
._ ................
PAGE
1.3
1.3
1.4
1.5
1.6
1.7
1.7
1.7
1.7
1.8
1.9
1.9
1.10
1.12
1.13
1.13
1.14
3. 1. Initialization From A DTMF Telephone
3. 2. Effects Of Initialization
3.3. WakingUptheController..
APPENDIX 1
................................................................
HARDWARE SPECIFICATIONS
ORDERING INFORMATION
.....................................................
..... mP,.
.................................................
0.00.00.**90a*00.0..a...............
........................................
........................................
PAVCall Controller ............................................................
PAV Chaining Call Controller
Other Components
INDEX
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
..............................................................
FCC INTERCONNECTION REQUIREMENTS
......................................................
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
..D...*.*OODD. 1.19
. . . . . . . ..*..........
. . . . . .
1.15
1.16
1.16
1.17
1.17
1.19
1.19
1.19
1.20
1.21
PAGE 1.2
PAV
SECTION 8350-345012-NA
ISSUE 1, JUNE 1988
_
1, INTROlXJCTION
1. 1. General
The SMART- 1 Telephone Controller is a simple, compact and versatile telephone controller providing:
Versatile Programming
Four, or two line, or one line capacity
Automatic Route Selection (ARS)
Speed Call capacity of either 100, or 1000
Handles Loop Start Or Ground Start Telephone Lines
Off-Hook Redial
Remote Maintenance And Programming
Compatible With Rotary Or DTMP Telephones and Telephone Offices
Battery Back-up Of Customer’s Memory
Separate Program Access Code To Allow Customer Speed Call Update/Maintenance
Progress Tones Available For Call And Route Progress
Programmable For Account Code Change On Route Change
Compliance with FCC Parts 68 and 15
Separate program entry to allow customer update and maintenance of PAV lists
Progress tones programmable on a route by route basis
Useable with Centrex Lines
Useable behind a PBX/PABX
Hot Line operation
It can be installed and programmed easily from either a DTMP device, or a terminal, and
is typically installed as a serial device between:
l
A Central Office
SUBSCRIBER
SIDE
l
The user’s telephone equipment (PBX/key system) and the C.O. trunk,
(C. 0.) trunk and the user’s telephone equipment,
n
PAV
PAGE 1.3
ISSUE 1, JUNE 1988
l
The user’s telephone and
SUBSCRIBER
SIDE
1
0
INTRODUCTION
the user’s PBXkey system.
SECTION 8350-34%012-NA
The Controller provides easy access (regular dialing patterns) to the local telephone office
and to Other Common Carriers (OCCs). The purpose of the Controller is to set up a call
similar to the normal dialed call. The Controller can then add the access number and
authorizatiow code as required for call completion. You can program the Controller to
access a number based on regular dialing patterns, or use speed call for rapid access. You
can also program the unit to route or restrict calls based on digits dialed by the user.
Regardless of the dialing patterns you program, a user does not hear any unusual dialing
patterns and is informed of the progress by a tone at the end of routing (unless you
program the Controller to act otherwise).
. . .
The product, on .default, is in a cut through state and can be changed by one parameter
(x23T).
.
In addition, the Controller, allows you to tailor its telephone line parameters for both the
subscriber’s telephone equipment and the Central Office (C.O.) such as loop or ground
start, and Dual Tone Multi Frequency (DTMF), or rotary dial. This allows you to meet
most situations or user requirements.
1.
2, Programming Devices
The Controller can be programmed from either:
a DTMF telephone
or a terminal.
PAGE 1.4
PAV
SECTION
8350-345012-NA
ISSUE
1,
JUNE
1988
1. INTRODUCTION
1. 3. Positive Account Code Verification
The Controller can be programmed to require an Account Code before allowing a call.
These Account Codes can be assigned to each individual person using the telephone lines
connected to the Controller. These Account Codes can vary according to the route used as
selected by the Controller. In addition, the Account Codes will appear on any Call Detail
Records (CDR) output by the Controller through its RS-232 port. These records are valuable when determining billing information, call cost analysis or traffic patterns.
If you wish to assign Account Codes that can be verified to persons using the the tele-
phone lines connected’to the Contrcller, you will want to configure the unit as a Control-
ler with Positive Account Code Verification (PAV). For call screening/toll control purposes this will limit
ike Verifiable Account Codes.
you
to one set of tables (Primary). The Alternate tables are used for
_.
Should you not require Positive Account Code Verification you should configure the
as a Controller without PAV.
For more information on the PAV Controller see POSlTMZ
‘I-IONS in MANUAL 2.
ACCOUNT
.
CODE
unit
OP-
PAV
PAGE 1.5
ISSUE 1,
JUNE 1988
1. 4. Chaining
SECTION 835&I-345-012-NA
1. INTRODU~ON’
This feature allows multiple Controllers to be “chained” through their M-232
port via
cabling supplied with each unit This feature provides two distinct functions:
1. The units which are chained together via their IS-232 ports (cabhng supplied) may
be addressed remotely or %ocally with DTMF instruments which can access any port om a
Controller in a chain. From that access point, any combination of units within the set
may be programmed with DTMF signals. A recommended method of access might be
either a DTMF instrument itself, or a “Tandem” (see MANUAL 4) access from a remote
location.
2. With the
addition of an outionai cable, a printing device may be connected to the
chain. This allows the collection of call records from all units in the chain, to be output
to one printing device without the need for a data concentrator or multiplexer.
The call
details records of the units within the chained set will be output one at a time at the
printing .device. Programming from this device through the gwtional printer chaining cable
is not supported. For further information see MANUAL 3. ‘.
QmTONAL Rs-532
CABLE FOR PRIMTER
OR RRCORD6NG
JACX
2
PLUG
PAGE 1.6
PAV
SECTION
8350-34%OlZ-NA
BASIC HARDWARE INSTALLATION
2
l
2. 1. DESCRIPTION
2. 1. 1. Mechanical Description
ISSUE 1, JUNE 1988
The Controller (Figure 1.1 ) consists of a plastic case, enclosed circuitry and an outboard
.*-.
power supply.
. .
2. 1. 2. Electrical Description
Controller electrical characteristics are provided in Figure 1.1
POWER SUPPLY
.
DIMENSIONS: 1.38 x 7.63 x 10.6 inches
MOUNTING:
Flush or Right Angle Wall
Mount, Table Top
Note: The above illustration and the rest of this manual
line unit. Your unit may be: one, two or four lines. In the
CONNECTIONS: Standard RJ3 1X
shows the Controller as a four
programming and installatjon
you should disregard programming for lines that you do not
PAV
With one FemaleRS-232
and Connector for
have.
PAGE 1.7
ISSUE 1, JUNE 1988 SECTION 8350~34501%NA
2, BASIC lE!IMtDWARE INSTAlYLA~ON
2. 2. General Mounting
Since you are reading this part of the Installation Section, it is assumed that you have
unpacked the Controller. At this point, you are ready to proceed with the installation.
Before proceeding ensure you have:
oA place to mount the Controller right side up (Figure 1.2 ), on a suitable backboard
(Figure 1.3 ).
o A screwdriver and wrench or pliers for the mounting hardware.
@ Access to power, a ground, and telephone lines for the Controller (connected to RI31
blocks).
You must provide a single phase power receptacle with the following recommendations:
@ 103.5 - 126.5 VAC, 60 Hz fused and capable of delivering 350 mA per unit installed.
QJ The power receptacle should be wired and fused independently from all other recepta-
cles that are not controller related.
A warning tag should be attached to circuit breaker type fuses to prevent unauthorized
manual operations.
.
@ The power receptacle should not be controlled by a switch.
@ The live and neutral conductors at the receptacle should be
respective connections.
@ The power receptacle must be a 3-wire type, with the ground
wired to their proper
.
wire connected. to the.
ground of the electrical system.
@ The receptacle location should be selected to prevent accidental removal of the power
cord.
@ The receptacle should be easily accessible for the removal of the plug for mainte-
nance.
Syfficient space around the units, especially the. cable side, should be left for cabling.
This 1s very important if you intend to use chaining. You should also mark all cables as
to
their identity as this will ease troubleshooting problems..
Plgure I.2 Mounting Position
PAGE 1.8
THIS WAY
NOT
THT,C WAY
PAV
SECTION 8350-345-012-NA
ISSUE 1, JUNE 1988
2. BASIC HARDWARE INSTALLATION
For information on installing chaining see MANUAL 3.
The Controller can be mounted in one of two ways as shown in Figure 1.3 using the
mounting. bracket shown in Figure 1.4 .
Figure 1.3
Mounting
WALL MOUNT BRACKET
RIGHT ANGLE OPTION
(PN 8350-017) R
WALL MOUNTEDUNIT
STANDARD FLUSH MOUNT
2. 3. Wall Mounting Bracket
Either mounting bracket has two wood screws and two holes in it to facilitate mounting.
You should ensure that you have a solid surface such as l/2 inches (1.27 cm) plywood of
sufficient size to mount the unit.
Figure 1.4
FLUSH MOUNT BRACKET
Mounting
Brackets
RIGHT ANGLE BRACKET
MOUNTING PLUGS
MOUNTING
SCREWS FOR
BRACKET
2. 4. Ground
You must provide a good proven ground and wire as shown in Figure 1.5 . You should
also ensure that all equipment (recording devices, printers, etc.) are grounded at the same
point.
PAV
PAGE 1.9
ISSUE 1, JUNE 1988
2.
BASIC HARDWARE INSTALLATION
SECTION 8350-345012-NA
Figure
1.5 Ground Wisisg
2. 5. Telephone Connections
The telephone connections should be made at the distribution block on your side of the
telephone protection units, following established procedures and techniques (Figure 1.6 ).
Tylxcally, vhen you connect to the modular jacks in your building you will be on the
protected sfde of the telephone connections (if you are not sure, you should check).
Fngure 1.6 illustrates the USOC RJ3lX Connector and cable assembly as used by the
Controller. The FIGURE also illustrates a typical distribution block set up. Note: the
cemter bridging clips are not inserted on the station block. This means that the Controller
acts as a connector between the left and right connection points on the Station Block in
Figure 1.6
If you wire the Controller per Figure 1.6 it will when programmed, physically route calls
through it, to the C.O.. This is done transnarentlv to the user, but all digits (whether
DTI@ or rotary) dialed by the user can be &zreened and
the user from the line when the user goes
D
routed. This is done by splitting
off-hook.
co.
SIDE
Once enough digits have been screened, the Controller decides the routing and dialing
patterns. Then the Controller outputs the proper dialing sequence to the CO..
SUBSCRIBER
.
Once the digits have been sent to the C.O. the caller will be connected to the C.O..
PAGE
1.10
PAV
SECTION 8350-34%012-NA
2.
BASIC HARDWARE INSTmLATION
Figure 1.6 Distribution Wtig
ISSUE 1, JUNE
1988
MDF
CENTRAL OFFICE
DEMARC
T
(TIP)
NOTE 1: NORMALLY THERE
ARE BRIDGE CLIPS CONNECTING
T TO ST AND R TO SR. WHEN YOU
INSTALL THE UNIT YOU MUST
REMOVE THEM
’
SPL&YPE
STATION BLOCK
(N&E
1)
CUSTOMER
TELEPHONE
EQUIPMENT
= (TIP)
NOTE 2: THE COLORS SHOWN IN
THE RJ3lX OR CA3lA BLOCK REFER TO THE WIRES IN THE RJ31X
OR CA31A CABLE WHERE:
R=RED
CR = GREEN
BK = BLACK
Y =YELLOW ,
PAV
PAGE.
1.11
ISSUE 1. JUNE 1988
SECTION 8350-34%01%NA
2, BASIC HARDWiiItE INSTALLATION
2. 6. Installation Of A Resording Unit Or Programning Terminal
h
order to program the Call Controller with a terminal you must connect 8 termiflal to the
Call Controller’s RS-232. The terminal must comply with the requirements outlined in
Figure 1.7 D
Note: If you are using DTMF Chaining you can not
use.
this
technique. Proceed to IMAW
lL4.L 3, for the proper method to connect a recording unit.
Later, you may want to connect a recording device for Call Detail Recording (CDR). If the
CDR information is considered valuable, it is recommended that the recording device and
the Call Controller have a safe (protected) source of AC power in case of commercial
power failure.
Figure 1.7 RS-232 Specifications
TERMINAL SPECIHCA’XTONS
= 8 with
Bit 8 Sense = Space
W-232 CONNECTOR
l-stop bit
PAGE 1.12
PAV
SECTION 8350-345012-NA
BASIC HARDWARE INSTALLATION
2
l
2. 7. Powering Up
ISSUE 1, JUNE 1988
To power up’ the Controller simply plug it in as shown in Figure I.8
.
Figure 1.8 Powering Up
TO 115 VAC
SOCKET
POWER SUPPLY
2. 8. Power Failure
Should a power failure occur that disables the Controller (or the Controller fails) the
user’s telephone will be directly connected to the CO. line. This means that the user will
still have access to the telephone network, but the Controller will not screen or route calls.
SUBSCRIBER
C.O.
SIDE
PAV
PAGE 1.13
ISSUE
1.
J?JNE 1988
2,
BASIC lilAlXDW= INSTALIATION
SECTION 8350-345-012-NA
2. 9. Ground Start Installation Testing
If you have connected your Controller to a ground start trunk, you should perform the test
illustrated in Figure 1.9 S If your wiring is correct you should hear a tone when you take
the telephone receiver off-hook. If you don’t hear a tone, try reversing the tip and ring on
the C.0. side of the RJ31 block.
Figure 1.9 Ground Start Testing
PAGE 1.14
1_
To
SMART-1
TRUNK CONN&TOR
PAV
SECTION 8350-345-01%NA
ISSUE 1, JUNE 1988
3. INITIALIZATION
Before performing any further installation you should power the controller(s) up for 24 hours to
allow the back-up batteries to charge filly.
:
In~i~~~z
be a
program the Con?oiler the first time or YOU wish to reset the Controller to its
ueq you
must inmallze the unit. This can be done from a DTMF telephone
only.
3. 1. Initialization From A DTMF Telephone
1.
Connect a DTMF instrument to the subscriber side
Controller). Do not open the Controller as this will void the w&anty. ,Th&e
zrtAy with battery, .or simulated C.O. trunk, present on the C.O. side of
.
SUBSCRIBER
2.
With the
power to the
Controller
disconnected, go o&hook.
on the DTMF set you will hear a tone in the earpiece of the handset.
the Controller. When the power is first applied, there will be a click from the Controller
as it disconnects (splits) you from the C.O. side.
of the block (Tin and Ring leads of the
must be a
the RJ31X
n
While
holding down
Connect the ljower
the * key
to
3.
Continue to hold the *
ler (See
4.
Release the *
Note 1).
key. The unit should respond immediately with a short tone E from the
key for 10 seconds or more after applying power to the Control-
handset receiver. If a single tone is not heard, return to Step 2 above and start over. The
tone burst indicates that the Controller is initialized and remains in programming. mode.
Dial 942 903 and two EE
bursts of tone will be heard indicating that default data has
&zf;$ed. It also indicates that it is still in the programming mode and awaiting a
.
Idling in programming mode for more than two minutes will automatically exit programming
mode. There will be three warning tones after 60 seconds of no activity in programming.
5. Go On-Hook
going on hook,
Note 1:
ustng the #O* sequence ) AND IF YOU HEAR reorder tone from the C.O., or customer equipment, the telephone may be on the wrong side of the telephone block. Check your connections
per
When you press * key on the telephone (connected to the Controller for programming
Figure 1.6
and programming will be exited. To exit programming mode’ without
dial 999.
.
PAV
PAGE 1.15
ISSUE 1, JUNE 1988
SECTION 8350-345012-NA
3. INITIALIZATION
3. 2. Effects Of Initialization
When you have initialized the Controller all dialing will be passed straight through it, to
the CC.. The Controller will not attempt to analyze, route or screen calls.
3. 3.
After initializing, you must wakeup the Controller. You murt be in programming mode to
w&-up the Controller. If you are not in programmin
from a terminal a <CR> to enter programming mode. Waking up the Controller for all
,trunks (while in programming), can be done by dialing 5238. This causes the Controller
to:
Waking Up the Controller
g mode you should enter # 0
will be heard by the user, when the user makes a call.
E
*A
o Only respond to the programming command of # 0 % from a DTMF telephone or a
carriage return (<CR>) from a terminal.
e Set all trunks to loop start, DTMF
8 Route all no-n 1 + (local) calls go via DDD
@ Route all 911, f-411, l-555, l-area code-555, l-800 calls go via DDD
Q Route all other l+ (long distance) calls go via CCC
e Route all local calls after the first digit is dialed
e Route all l+ calls after fourth digit dialed.
* ,
or
FOR ADDITIONAL PROGRAMM@=G
LvPROCEED TO ikXANUAL 2~
PAGE 1.16
FOR C-G INSTALLATION AND
PROGRAMMING
ePROCEED TO MANUAL 3-a
PAV
SECTION 8350-345-012-NA
ISSUE 1, JUNE 1988
APPENDIX 1
TABLE Al-l
HARDWARE SPECIFICATIONS
SPECIFICATION
FCC RINGER EOUIVALENCE
IDLE LINE. LOOP START
RINGER IMPEDANCE:
15 - 60 HZ, 70 -1lOVAC
20 - 3500 HZ, 10 V
RINGING SENS~TWITYZI~ - 60 HZ
LEAKAGE:
TIP TO RING, 1OOV
TIP TO EARTH, 1OOV
OFF-HOOK CURRENT
IDLE LINE. GROUND START
SENSING RESISTANCE: Tip to earth
OPBN CIRCUIT VOLTAGE: to
GROUNDING VOLTAGE
TIME TO RECOGNIZE TIP-GROUND
Tip Ring
MIN. TYP. MAX. UNITS
.7
B
10
1
40
20
20
15
36 40
-22 -25
-5
10
0 +lO VOLTS
20 K n
MQ
VOLTS
Ma
Ma
80 MA
45 K n
-28 VOLTS
150 MS
RESISTANCE: Sending Ring-Ground
BATTERY FEED
OPEN CIRCUIT VOLTAGE
FEED RESISTANCE
BALANCE:
DC
SHORT CIRCUIT CURRENT
TERMINATION
RESISTANCE:
mm Loss: 600 OHMS, 20 MA
OPERATING CURRENT
PAV
DC, 20 MA
DC, 40 MA 200
AC, 300 - 3000HZ 550 600
n/a
22
550 600
36
200
20
13
24 26 VOLTS
40
26 DB
650 n
DB
50
300 sz
300 n
650 R
80 MA
MA
PAGE 1.17
ISSUE 1, JUNE 1988
SECTION 8350-345-012-NA
APPENDIX 1
TBLE Al-l
I-XARDWmE
DIAL TONE
CO FEED: Gain 300 Hz
DTMF .RECElVER
LEVEL
LEVEL DIFFERENCE
FREQUENCY: To receive
DURATION
TIME BETWEEN TONES
ROTARY RECEIVElR
M&E
MAKE DURATION
BREAK
BREAK DURATION
RATE
IMPEDANCE
IMPEDANCE
To not receive
SPECIFICATIONS
20
7
100
20
‘MS
PPS
DTMF SENDER
LEVEL -8 -6 -3 DBM j
FREQUENCY
DUIWTION (PROGRAMMABLE) 40 60 130 MS
-1.3
+1.3
%
ROTARY SENDER
TIMING (Programmable)
TIMING (60/40): Make
Break
RATE (at 60/40)
INTERDIGIT PAUSE (Programmable)
30120 60140 60140 MS/MS
35 45 MS
5s 65 MS
9.9 10 10.1 PPS
400 800 1300 MS
OPERATING RANGE
Ac
SUPPLY
TIZMPERAW
mw
ALLOWABLE VOLTAGE
(Connected to any point)
With reference to 600 CI termination
103.5 117.0 126.5 VAC
0 40 “C
0 85 %
300 VOLTS
PAGE 1.18
PAV
SECTION
8350-345-012-NA
ISSUE
1,
JUNE
1988
APPENDIX 1
TABLE Al-2
ORDERING INFORMATION
The Controller is available as a single or dual or four line unit, complete with power
supply, cabling; documentation and can be ordered under the following part numbers:
PAV
PAV
The Call Controller Cables can be ordered as:.
Call Controller documentation is: -_
Call Controller
For U.S. applications:
SMART-1 Call Controller (four line unit)
SMART-l Call Controller (two line unit)
SMART-l Call Controller (one line unit)
For Canadian applications:
SMART-1 Call Controller (four line unit)
SMART-l Call Controller (two line unit)
SMART-l Call Controller (one line unit)
Chaining Call Controller
For U.S. applications:
SMART-l Call Controller (four line unit)
SMART-l Call Controller (two line unit)
SMART-l Call Controller (one line unit)
For Canadian applications:
SMART-l Call Controller (four line unit)
SMART-l Call Controller (two line unit)
SMART-l Call Controller .(one line unit)
SMART-l Call Controller Chain Cable
SMART-l Call Controller Chaining Printer Cable
Hardware Installation
General Programming Guide
Chaining Installation and Programming
Technical Guide
8350-005
8350-006
8350-003-PAVAXX
8350-005-CDN
8350-006-CDN
8350-003-PAVCXX
8350-OOl-CHNAXX
8350-002-CHNAXX
8350-003-CHNAXX
8350-OOl-CHNCXX
8350-002-CHNCXX
8350-003-CHNCXX
8350-026
8350-027
8350-345-012-NA
8350-345-013-NA
8350-345-014-NA
8350-345-o 15-NA
Other Components
You can order the- following components:
Wall Mount Bracket
Right Angle Mounting Bracket
Power Pack
RJ31X Cable
PAV
8350-010
8350-017
8350-O 12
8350-013
PAGE
1.19
ISSUE 1, JUNE 1988
C
Chaining, 1.6
SECTION 8350-34%012-NA
>
Electrical,
FCC,
HEED SERVICE, 1.1
Ground Start Testing, 1.14
1.21
1.7,
1.8
H
HARDWARE SPECIFICATIONS, 1.17
I
Installation of a Recording Unit, 1.12
Mechanical Description. 1.7
Electrical Description, 1.7
0
ORDERING INFORMATION; 1.19
Positive Account Code Verification, 1.5
Power Failure. See Power Up
Power Up, 1.13
PAGE 1.20
PAV
SECTION 8350-345012-NA
ISSUE
1, JUNE 1988
FCC
This asuipmant hu been approved by the Federal Communications Cornmiss’
network when
section is applicable to telephone intersottnection in the United States.
Prior to interconnection of this equipment. the local teiephotte company is to be notif3edt Inform tits company that you have
FCC-registered equipment that you wish to Connect to their trunks. Give them the
l
The
l
The
l
The FCC registration number for the SMART - 1 Call Controller is EMP
l
The FCC Ringer
l
The connector jacks are BJ31X.
connected directly to the telephone lines through the standard connection cabling provided with the unit. This
telephone number of the line
equipment
INTERCONNECFION
that you will
number being
Equivalence Number (BEN) is 0.7B,
connected is
connect the unit
a MITEL INC. model SMART - 1 Call Controller,
REQUIREMEmS
ton (FCC) es not being harmful to the telephone
foIlowing information:
to,
46K-72059-L&E.
CONNECTION LXMITATIONS
Due to the
to be used on standard-device telephone lines. If there are any questions about the telephone line, such as how many pieces
of equipment may be connected to it, the telephone company will provide this information upon
FCC Part
68 Rule,
no
connection can be made to party lines and to coin telephone service. This unit is designed
request.
NETWORK CHANGES
The telephone company may make changes to its communication service: such changes may include the change
circuits,
official notification. so that the operation of the Call Controller service will not be interrupted.
changes in
opwatiod
characteristics of its trunks, etc. Before doing this, however, the company shall provide
MAINTENANCE LIMITATIONS
of
tNI&
This equipment has been registered with the FCC for direct connection to the telephonu network. Under the FCC program,
the user is restricted from making any changes or repairs and from performing any maintenance operations other than those
specifically included in this document.
There are no
No cabiing or wiring changes within the unit are permitted by the
to be used
Power supply components and cabling are only to be changed or maintained by MITEL INC. or by an authorized agent of
MITEL INC.
user
repairable parts within the unit. It is sealed against user maintenance. If opened ail warranties are voided.
user.
Plug-ended cables,
for all external connections between the unit and the unit and the telephone interface jack.
as
detailed in this
document, are
TROUBLE CORRECTIONS
For all malfunctions. appropriate field service is provided by MITEL INC. or its authorized agents.
DISCONNECTION
If ever
it is decided to
telephone company of this change
permanently disconnect the SMART -
1 Gail Controller from
the present line. please notify the
PAV
PAGE 1.21
. . . . . . .._ _ __-..
;-,-.
ISSUE 2,
AUGUST 1988
SECTION 8350-~3%S-O13-F&%~
SMART-1
SMAJXT-1 CALL CONTROLLER
,..:.
,
MAN&J&L2
i.
.
GENERAL PROGRAMMING GUIDE
@ Copyright 19S8 MlTEL INC. All rights rcscrved.
@ Regisvxcd Trademark
FfMTED m CANADA
of MITEL Corporation
SECTION 8350-345-013rNA
ISSUE 2, AUGUST 1988
HEADING
I. GENERAL
1. 1. About This MANUAL
1. 2. As Outlined In MANUAL 1
1. 3.
Wakeup The Controller
2.
GENERAL NOTES ON PROGRAMMING
Programming With a DTMF Telephone
2. 1.
Terminating Variable Length Entries
2. 2.
Acknowledgment Tones
2. 3.
Typical Resulting Controller Action
2. 4.
Terminating A Variable Length Entry
2. 5.
Programming With a Terminal
2. 6.
Changing Terminal Program Security Code
2. 7.
Legal and Illegal Entries
2. 8.
TandemMode (942 908).............................
2. 9.
10. Cloning (942 906)
2.
ll.Data Verification(902)
2.
12. Special Functions
2.
SELECTING THE CONTROLLER TYPE
3.
1. Specifying the Unit As A Call Controller Or A PAV Controller
3.
. . . . . . . . . . . . . . . . . . . . . . . . . . .
.......................................................
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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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PAGE
2.6
2.6
2.6
2.6
2.7
2.7
2.7
2.7
2.8
2.9
2.9
2.9
2.9
2.10
2.10
2.10
2.10
2.12
2.12
SYSTEM WIDE DATA
4.
General
4.
1.
Programming Speed Calls
4.
2..
4.
Defining The Maximum Number Of Speed Calls
3.
4.
4.
Setting up a Speed Call Method 1
Setting up a Speed Call Method 2
4.
5.
4.
6.
To Use A Speed Call Number From a DTMF Phone
4.
7.
To Change the Speed Call So It Can Be Accessed From a Rotary Dial Phone
4.
8.
If You Wish To Delete The Old Speed Call Access Code
4.
9.
To Use The New Number From a Rotary Dial Phone
10. Re-Order Tone Supplied By the Controller
4.
11. Trunks To Be Monitored For Call Detail Recording
4.
4.
12.RS-232 Baud Rate .......................................................
13. Nulls After A Carriage Return
4.
4.
14. Print Out Incoming Calls
4.
15. Print Format For CDR
16. RoutetoMonitorfosCDR
4.
17. Route Progress Tone Length
4.
..................................................................
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
...................................................
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...................................
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................................................
...............................................
I. ..........
.......
0 0 0 .
2.13
2.13
2.13
2.13
2.13
2.15
2.15
2.15
2.15
2.15
2.16
2.16
2.16
2.16
2.16
2.17
2.17
2.17
PAGE - 2.2
PAV
ISSUE 2. AUGUST 1988
SECTION 8350;345-013~NA
HEADING
5. LINE AND TRUNK OPTIONS
5. 1. General
5. 2. Type Of Dialing And Trunk
5. 3. Rotary Dialing Rates
5.
4. DTMF Dialing Rates
5. 5. ‘On Hook Time
5. 6. Flash Allowed Time
5. 7. Time Between Trunk Release And Next Attempt to Connect.
5. 8. Ground Start Attempts
5. 9.GroundStartAttemptTimer..
5. 10. Off-Hook Digit Refusal Time
5. 11.
5. 12. Interdigit Time Out Subscriber Side
5. 13. Interdigit Time Out On 0+ Calls
5. 14. Interdigit Time Out On Ol+ Calls
5. 15. Rotary Interdigit Pause On Calls On Outgoing Dialing
5. 16. Off-HookTone
5. 17. Incoming Call Detection
5. 18. Controller Operation On Off-Hook
5. 19. Specify Default Route
5.20. SpecifyTheDigitForCentrexAccess
5. 21. Centrex Enable/Disable
5. 22. Time To Auto-Answer
5. 23. Wait For Security Code Timer
5. 24. Incorrect/Failed Security Code Trunk Lockout Timer
5. 25. Off-Hook Recognition Timer
5. 26. Tip Ground Application Recognition Timer
5. 27. Digit Recognition On Outgoing Calls
5. 28. Digit Recognition On Incoming Calls
5. 29. Tip Ground Removal Timer
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
.................................................................
................................................
.......................................................
.......................................................
..............................................................
.......................................................
.....................................................
..............................................
...............................................
User DialTone
..........................................................
............................................
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..........................................................
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..............................................
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................................................
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. . . . . . . . . . . . . . . . . . . . . . . . . .
...........................
!
...............................
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...................................
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:: .....................
.:
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PAGE
2.18
2.18
2.18
2.18
2.19
2.19
2.20
2.20
2.20
2.21
2.21
2.21
2.22
2.22
2.22
2.22
2.23
2.23
2.23
2.24
2.24
2.24
2.25
2.25
2.25
2.26
2.26
2.26
2.27
2.27
6. PRIMARY SEARCH TABLES
6. 1. General
6. 2. Primary Search Tables
6. 3. Warning
6. 4. Digits In A Table
6. 5. Default Data
6. 6. Search Tables 801
6. 7. Search Tables 803
6. 8. Search Tables 804
6. 9. Search Tables 807
6. 10. Search Tables 808
PAV
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.
2.28
2.28
2.28
2.28
2.28
2.31
2.31
2.31
2.31
2.32
2.32
PAGE, - 2.3
SECTION 83§0-34%OIJ-NA
ISSUE 2, AUGUST 1988
HEADING
6. 11. SearchTables 810
6. 12.
6. 13. Special Note
6. 14. Warning.............................~
.O..e........................
Search
Tables
.......................................................
.......................................................
811
............................................................
7. COMMON OPTION DATA. o a s e o 0 0 a e o 0 .
7.1.UserAreaCode
7. 2. Machine Identifier
7. 3. Auto-Answer Security Code
7. 4. Terminal Program Security Code
..........................................................
........................................................
................................................
.............................................
8. ROUTE PARAMETER PROGRAMMING
General
8. 1.
Primary And Alternate Routes
8. 2.
Primary And Alternate Destination Number Format
8. 3.
Route Progress Tones
8. 4.
NumberofAccountCodeDigits
8. 5.
Account Code Entry Inter-Digit Timer
8. 6.
AccountCodeType .....................
8. 7.
Action on Call Failure
8. 8.
Account Code Warning Tones
8. 9.
8. 10. Account Code Confirmation And Reroute Tones
.
.................................................................
...............................................
......................................................
...............................................
........................................
.....................................................
...............................................
. . . . . . . . ..e.*..*.*....o..e...
..................................
0~.~.0~..~~00~0~0~0~~~~~~~~ ~
..o....oo.i....e.........*a.
.............................
.
. ............................
....
. . . _. . . . . . . . . . . . . . . . . . . . . . . . . _ .
PAGE
2.32
2.32
2.32
2.32
2.33
2.33
2.33
2.33
2.33
2.34
2.34
2.34
2.34
2.35
2.36
2.36
2.37
2.38
2.39
2.40
9. CALL CONTROL DATA ENTRY
General .................................................................
9.
1.
9. 2.
. 9. 3.
9. 4.
9. 5.
9. 6.
9. 7.
9. 8.
9. 9.
Route Strings..
Access Control Sequences (6RS)
A and B
Name Of Route
Access Number For OCC Telephone Network
Authorization Number .....................................................
Dummy AccountCode
Centrex Number . . . . . . . . . . . . . . . ..~.....~.....~............................ 2.45
Dial
............................................................
Tone
Timers ...............
...........................................................
......................................................
0~~00~~000~00000.~....~.~~~.~.~~.~~~
.............................................
10. POSITIVE ACCOUNT CODE ORIONS o s s
10. 1. Description ................................
10. 2. Specifying the Unit As A Controller Or PAV
10. 3. Number Of Account Codes
10. 4. PAV List Maintenance Code
10. 5. Action Digits
10. 6. String Data
10. 7. Programming Positive Account Codes
...............................
.................................
...................
...................
...........
.
.................................
..................................
.....................
............................
.....
............................
............................ 2.46
............................ 2.47
............................ 2.47
............................
.............
..e.
..r........i ...
2.$%
2.41
2.41
2.41
2.43
2.44
2.44
2.44
2.45
2.46
2.46
2.46
2.48
2.48
PAGE - 2.4
PAV
ISSUE 2, AUGUST 1988
SECTION 8350-345-013-NA
HEADING
..........................................................
APPENDIX 1 - SYSTEM INFORMATION
Al. 1
Al, 2
Al. 3 MITEL Format
Al. 4 SMARTFormat
GENERAL
Print Format
APPENDIX 2 - SITE INFORMATION
CONTROLLERSITE FORM
SEARCH TABLE
SEARCH TABLE FORM
SPEEDCALL
Setting up a Speed Call Method 1
Setting up a Speed Call Method 2
SPEED CALL FORM
POSITIVE ACCOUNT CODE
Programming Positive Account Codes
POSITIVE ACCOUNT CODE FORM
..............................................................
.............................................................
...........................................................
..........................................................
..................................
..................................................... 2.54
.............................................................. 2.56
........................................................
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...........................................................
....................................................
...............................................
...............................................
..............................
PAGE
2.50
2.50
2.50
2.50
2.50
2.53
2.57
2.58
2.58
2.58
2.59
2.60
2.60
2.61
INDEX
.............................................................
2.62
PAV
PAGE - 2.5
SECTION 8350-345013-NA
ISSUE 2, AUGUST 1988
1. GENERAL
1. 1. About This MANUAL
This manual shows the Controller as a four line unit. Your unit may be one, two or four
lines. While programming you should disregard programming for lines that you do not
have.
1. 2. As Outlined In MANUAL 1
In order to program the Controller:
You must have powered up the unit for
at least 24 hours to charge the memory battery.
You must have initialized the unit if this is an initial installation
You must have either a terminal, or a DTMF telephone-.connected to the Controller.
You must have C.O. trunk with battery present, or a simulated CO.. trunk connected to
the line you are programming the Controller with (this is not required if you are using
a terminal)
D
1. 3. Wakeup The Controller
After initializing, if you did not do so in MANLJAL 1, you must wakeup the Controller.
You mwf be in paagramnsirog m&e %o
mode you should enter # 0 * s or from a terminal a xCfQ> to enter programming mode.
To wakeup
all
the lines on the Controller:
(see also page 2.23) parameter see below:
REGISTER X23
ENTER I FOR
ENTER 2 FOR
ENTER 3 FOR
ENTER 4 FOR
ENTER 5 FOR
LINE 1 + 23T
LINE 2 + 23T
LINE 3 + 23T
LINE 4 + 23T
ALL
+ 23T
wakeup
I
T = 0 IMMEDIATELY DIAL
ROUTE (HOT LINE OPERATION) SEE
X24T SEE PAGE 2.24
T = 8 WAIT FOR DIGITS AND SCREEN
AND ACT ON THEM AS PROGRAMMED
T = 9 CUT THROUGH; NO SCREENING,
ROUTING, ETC
the Controller. If you are not in programming
dial 5238.
For further information on the X23
DESCRIPTION
9
Controller functions at this time are as follows:
l
A .‘ will be heard by a user, when the user goes off-hook.
l
All trunks loop start, DTMF.
l
The security access code is # 0 * , or from a terminal a <CR>.
l
All non 1 + (local) calls go via DDD.
l
911, l-411, l-555, l-area code-555, l-800 calls go via DDD.
l
All other l+ (long distance) calls go via OCC.
l
All local calls go directly after the first digit is dialed.
8 All l+ calls go after fourth digit dialed.
PAGE - 3.6
PAV
ISSUE 2, AUGUST 1988
SECTION 8350-345013-NA
2. GENERAL NOTES ON PROGRAMMING
2. 1. Programming With a DTMF Telephone
Programming can be done using DTMF tones. The default programming code is
If your situation does not allow the entry of ## (for example: behind a PBX that will not
pass the #, or * to the Controller) you should change the programming code before
installing it. To exit programming, hang-up (go on-hook), or idle for more than 2 min-
utes while in programming mode.
2. 2. Terminating Variable Length Entries
To terminate a variable length entry (e.g. Speed Call, Account Codes,,6RX strings, etc.)
use ##. If your situation does not allow the entry of ## (For example: behind a PBX that
will not pass the ## to the Controller) there is an automatic timeout on variable length
information. The entry will be made automatically for you if you do not enter the ##
within the time specified by the inter-digit timer
(X11
by default 6 seconds. See page
2.22).
2. 3. Acknowledgment Tones
While programming the Controller, with a telephone, you will receive audible indications
as to correct entries, incorrect entries and programming timeouts. In general, after each
correct entry, the Controller will respond with a double tone.
# 0 *.
If
You Hear
means the command you have entered has been recognized as legal (correct), i.e.
-s
J-
you entered # 0 *.
If You Hear
means the entry you have made has been accepted. This occurs after a parameter
JJ
11
has all the digits it needs to program it, or you entered ## on a variable length parameter
indicating completion of the entry.
,
For example: If you dial 100 you will hear
If You Hear
J-J-J
J-u-
will be heard, should you idle in the programming mode for more than sixty
then dial 2 and you will hear
J-
J-J-
seconds. After two minutes of idling, you will be automatically logged out of program-
ming mode.
If You Hear
J-J-J-J-( >
J-J-J-J-
long means you have made an incorrect programming entry.
Note: In the event of an illegal entry, wait for the tones to stop and then try again.
data was accepted by the Controller for that entry.
.
No
PAV
PAGE - 2.7
SECTION 8350-345013-NA
ISSUE 2, AUGUST 1988
2. GENERAL NOTES ON PROGRAMMING
Example
1IAL HEAR
942
903
500
J-
622
ar
DIAL
0
OR 1
OR2
OR3
USER’S AREA
CUSTOMER’S
AUTHORIZATION
CODE
I
DIAL
##
HEAR
I
J-J
TO TELL THE CONTROLLER:
LOo;;CESS PROGRAMMING
I
ERASE ALL PREVIOUSLY
ENTERED NON-DEFAULT
PROGRAMMING DATA AND
RELOAD DEFAULT DATA
LOOP START, ROTARY DIAL
GROUND START, ROTARY DIAI
TURN ON OFF-HOOK TONE
IJJ-I
DIALED BEFORE SENDING TO
USERS AREA CODE - 3 DIGITS
USUALLY A 3 TO 10 DIGIT
AUTHORIZATION CODE
To exit programming, hang-up (go on-hook).
2. 4.
Typical Resulting Controller Action
When the user dials a destination number the Controller will (due to the 625
Control Sequence see page 2.41):
Detect dial tone.
Dial the OCC Access Number (621).
Detect dial tone from the OCC.
Dial the Authorization Code (622).
Dial the Destination Number.
Connect the Caller to the line.
PAGE - 2.8
Access
PAV
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