Mitel MiVoice 6920, MiVoice 5000 User Manual

Poste A6863i

Systèmes de communications A5000

MiVoice 6920 IP phone with MiVoice 5000

AMT/PUD/TR/0149/0/2/EN
08/2017
User’s Guide



Contents

Description of the terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Description of the others keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

The Menu/Ident key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Alphanumeric keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

The screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Call modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Using the hands-free mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Adjusting the listening volume level . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Making a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Dialling the number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Using speed dial keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Calling from call logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Calling an operator (switchboard) . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Calling an internal party by name . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Using the automatic call back function . . . . . . . . . . . . . . . . . . . . . . . .11

Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Adjusting the ringer volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Using the mute function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Putting a correspondent on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Putting a party on hold and resuming the call on another terminal . .13

Swapping a call between two terminals in the same association . . . .14

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Transferring a call and searching for the correspondent . . . . . . . . . .15

Calling a second correspondent . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Switching between two parties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Releasing one of the correspondents . . . . . . . . . . . . . . . . . . . . . . . . .16

Transferring a call during an enquiry call . . . . . . . . . . . . . . . . . . . . . .16

Answering a second call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Setting up a conference call during an enquiry call . . . . . . . . . . . . . .18

Using the trace function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

- I -

Table des matières

Calls logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Quick access to the logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Viewing the calls logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

The missed calls log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Calling a party from the logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Deleting a record from a log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Deleting all the records in a log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Direct dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Saving a number on a key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Making a call with a Speed Dial key . . . . . . . . . . . . . . . . . . . . . . . . . 21

Modify or suppress the programming . . . . . . . . . . . . . . . . . . . . . . . . 21

Call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Forwarding a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Cancelling all forwardings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Cancelling one forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Forwarding your calls through feature codes . . . . . . . . . . . . . . . . . . 24

Overriding call forwarding* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Personal directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Creating a record in the personal directory . . . . . . . . . . . . . . . . . . . . 26

Accessing and calling from the personal directory . . . . . . . . . . . . . . 26

Deleting a record from the personal directory . . . . . . . . . . . . . . . . . . 26

Modifying directory display and sorting options . . . . . . . . . . . . . . . . 27

Voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Configuring and personalising your voice mailbox* . . . . . . . . . . . . . 28

Activating call forwarding to your voicemail . . . . . . . . . . . . . . . . . . . 29

Consulting new messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Multi-key function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Communicating with the multi-key function . . . . . . . . . . . . . . . . . . . . 30

Multi-line function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Communicating with the multi-line function . . . . . . . . . . . . . . . . . . . . 33

The supervision function . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

II

Contents

Communicating with the supervision function . . . . . . . . . . . . . . . . . . 34

Filter function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Communicating with the filter function . . . . . . . . . . . . . . . . . . . . . . . .36

Login/Logout function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Restoring your subscriber rights on a general-purpose terminal . . . .39

Releasing a terminal* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Configuration options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Call settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

General settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Changing the language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Terminal settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Accessing settings options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Choosing the terminal ring tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Adjusting screen contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Configuring speed dial keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Configuring the Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Setting time and date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Choosing a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Other settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Appendices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Menu options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Glossary (terms you need to know) . . . . . . . . . . . . . . . . . . . . . . . . . .49

Troubleshooting Check... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

- III -

Table des matières

IV

Description of the terminal

q

w

e

r
t
y
u

o

a
s
d
f
g

i

h

j

k

l

q

w

Handset

Speaker

a

s

Goodbye key: Ends an active call.

The Goodbye key also exits an
open list (such as Call History)
and menus (such as the Static
Settings menu) without saving
changes.

Redial key: Displays a list of your

previously outgoing dialed calls.

• Message indicator light: it

e

flashes to indicate an incoming
call, a correspondent on hold, or a
waiting message.

d

Hold key : Places an active call on

hold. To retrieve a held call, press
the applicable Line key

- 1 -

Description of the terminal

r

t

Directory Key: Display a list of

your contacts

Call history key: Displays a list of

your missed answered calls.

f

g

Mute key: Mutes the microphone

so that your caller cannot hear you
(the LED beside the key turns on
when the microphone is on mute).

Speaker/Headset key: Transfers

the active call to the speaker or
headset, allowing handsfree use of
the phone.

V oicemail key: Provides access to

y
u

i
o

your voicemail service (if
configured).

Options key: Provides services

and static settings that allow you to
customize your phone.

Volume controls:

• Adjusts the volume for the ringer,
handset, headset, and
speakerphone.

Dialpad

Description of the others keys

Keys Description

Navigation keys and select button: Multi-directional navigation

h
j

k
l

Navigation keys and select
button: See below

Bottom softkeys

Top softkeys

LCD screen

keys that allow you to navigate through
the phone’s User Interface (UI).
Pressing the center Select button sets options as well as
performs actions such as dialing out
from the Contacts or Call History.
On the Home screen, the left and right navigation keys
can be used to switch between the home screen,
the line manager, and active calls.

Bottom softkeys: 4 system keys
Pre-programmed non-editable keys

2

Keys Description

Top softkeys: Six programmable, multi-function that

allow you to use up to 20 specific functions.

The Menu/Ident key

This key gives access to the functions offered by the operating system. They differ
according to the terminal status.

• Terminal

• Terminal busy: whether the terminal is busy, waiting for an answer or the correspondent
is already on line, pressing the Menu key displays the available functions.

Note: if the Menu key is not proposed, some of its functions may be deployed in a different

manner, using feature codes. These functions will then be described in tw o ways, via the
Menu/Ident key and feature code.

idle: see the summary in “Configuration options”, page 40.

- 3 -

Alphanumeric keypad

The alphanumeric keypad is used to fill in the name and number columns in the private
directory and information directory. The input is based on key correspondence with letters
or signs.

When a text input is proposed:

• Select the character you want by pressing the corresponding
key successively.

Example :

• Pressing the key 2 once displays the letter A.

• Pressing the key 2 twice displays the letter B.

• Pressing the key 2 three times displays the letter C.

• Pressing the key 2 four times displays th e figure 2.

You can enter punctuation characters by pressing the 1 key
successively.
You can enter a space by pressing twice the * key.

To en te r a le t te r located on another key:

• Press another key immediately to enter the next letter based on
the same principle.

To enter another letter located on the same key:

• Wait (3 seconds) for the cursor to blink at the next position.

To replace an input:
1 - Place the cursor possibly, using the or key, after the

letter to be deleted.
1 - Press the Delete system key.
2 - Enter the new character.

4

The screen

The screen comprises 3 information lines depending of the context. The keys of the
browser allow to navigate through the menus.

In idle mode, the screen indicates:

• the default line and the terminal ID,

• A message line: if several messages concern the terminal status, each message is
displayed alternatively. You can display the different messages using the up and down
browser keys. These messages indicate:

• that immediate call forwarding is active

• unanswered incoming calls since the log was last displayed

• that fallback mode is active (backup)

• that Do Not Disturb function is active

•a parked call

• a password renewal request *

• a password expiration notification *.

• The date and time.

During a call, the screen indicates:

• the line used and the correspondent’s name and/or number,

• a symbol showing the call status,

• if applicable, the audio quality level indicator and/or a small padlock, meaning that the call

is encrypted,

• the time that has passed since the call was started.

* According to the password policy programmed by the system operator

- 5 -

Call modes

Your telephone proposes various call modes suited to your activities.
These features complete the standard handset mode (or discreet mode): lifting the handset

to answer or make a call and replacing the handset to end a call.

Using the hands-free mode

Handsfree mode lets you make or answer a call without lifting the handset. You can switch
from handsfree mode to handset mode and vice versa during a call.

Answering a call in handsfree mode

• Press the blinking line key.

-> Without lifting the handset, you can discuss directly in
handsfree mode. The indicator light associated with the
handsfree key goes on.

Making a call in handsfree mode

• Dial your correspondent's number directly on the keypad.

-> The dialled number is displayed as it is entered. Your
terminal changes automatically to handsfree mode.

Ending a call

• Press .

Switching from handsfree mode to handset mode

You are discussing in handsfree mode:

• Just pick up the handset.

-> The conversation continues in handset mode (or discreet
mode).
The indicator light associated with the handsfree key goes
off. On-hooking the handset ends the call.

- 7 -

Call modes

Switching from handset mode to hands-free mo de

You are discussing in handset mode:

• Press the handsfree key then hang up.

-> The conversation continues in handsfree mode. The

handsfree key indicator light goes on.

At the end of the conversation, press the End key.

Adjusting the listening volume level

No matter the mode used (handset mode, handsfree mode, or
headset mode), the listening volume is adjustable (8 levels). The
setting is memorised.

To reduce the volum e:

• Press the left volume-adjustment key.

To increase the volume:

Press the right volume-adjustment key.

- 8 -

Making a call

0

1

to 9

There are several ways to make a call, depending on whether the called party's number is
new or has already been stored by the terminal.

The procedures for calling the parties whose numbers have been stored in the directories
or logs are explained in the chapters dedicated to these features.

When the called party answers, you may use any of the previously described modes.

Dialling the number

You will use the keys on the numeric keypad to dial the correspondent's number.

To call an internal correspondent:

Dial the correspondent's extension number.

-> The display shows the name of the correspondent*.

To call an external correspondent:

1 - Dial the outside line access code (0) or .

*

2 - Dial the correspondent's number.

-> The display shows the number dialled or called party's
name, if available in the directory.

Using speed dial keys

You can assign nine keypad keys to the numbers of parties you call regularly (internal or
external).

Press and hold down any of the keypad keys (1 to 9).

-> The terminal automatically dials the number of the
correspondent to whom this key had been previously
assigned. The display shows the name of the correspondent
if available.

Note: To program a speed dial key, see Chapter “Saving a

number on a key”, page 24.

Calling from call logs

You can call a correspondent whose details have been stored in any of the calls logs (see
Chapter “Calls logs”, page 20).

* Depending on the programming performed by the system operator

- 9 -

Making a call

9

Dial

Phone Book

Calling an operator* (switchboard)

To reach the person in charge of call distribution:

1 - Dial 9 or on the keypad.
2 - Press Dial to validate.

Calling an internal party by name

If you do not know your internal party's number, you can access it by entering their name
on the alphanumeric keypad.

Terminal idle:

1 - Press the system Phone Book key.
2 - Enter the first characters of the surname, first name or a

character string, to search everywhere using the
alphanumeric keypad (for more information, see

“Alphanumeric keypad”, page 4).

For instance:

- To search for John Duval, you can enter «J DU» ou «DU J»
or «JO D» or «J D» etc...

- To search for John Le Gros, the surname must be entered

from the first part of the surname «J L» «JO L» «J LE»...
3 - Press Enter to display the first answer.
4 - If several answer are available, select Next in order to

place the cursor over the searched name then press Enter

to validate.
5 - Using the browser, select the number to call (Office, Home,

GSM).
6 - To call the correspondent, press Enter

or to call from the secondary line of a multi-line terminal, press

the line key corresponding to this line.
To return to the idle screen:

• Press the left key of the browser or press the key.

* Depending on the programming performed by the system operator

- 10 -

Making a call

Menu/Ident

Call back

Menu/Ident

Using the automatic call back function

You are calling an internal correspondent but he is busy and does not answer. You can
ask that he be called back automatically.

Enabling automatic call back

1 - Press the system Menu key.

2 - Select Call back pressing Enter.
The automatic callback is saved and may be viewed by selecting

Menu > Activated features.

As soon as the called party in question is free (if the line was
busy) or has enabled his telephone (if absent), your terminal
rings. At this stage you can:

• off-hook: your correspondent is then called back,

• press the key to cancel the automatic call back.

Desabling the automatic callback

If you wish to cancel a saved automatic callback.
1 - Press the system Menu key.
2 - Press

Enter.

3 - Select Call back by pressing Enter.
4 - Press

-> The call back saved is displayed with the terminal number.

5 - Press again Enter.
6 - Press Done to deactivate the selected automatic callback.

to display Activated features and validate pressing

to display Select and press Enter to validate.

11

Receiving a call

During an incoming call, the terminal rings and the message indicator light blinks.
If the caller is stored in any of the directories (internal or external

the associated name.

Adjusting the ringer volume

You can adjust the ringer volume during the ringing phase.

Press the left volume key to reduce the volume, or the right
volume key to increase the volume (8 levels are available,
including ringer off).

-> The terminal stores the last setting.

Answering a call

• Lift the handset.

-> The conversation with the correspondent takes place in
discreet mode.

or

• Press the blinking line key.

-> Without lifting the handset, you can discuss directly in
handsfree mode.

*

), the display indicates

Remarque : An external call you have not answered within a giv-

en time is transferred to the operator.

* Depending on the programming performed by the system operator

- 12 -

During a call

Menu/Ident

Using the mute function

A call has been set up with a correspondent and you wish to have a confidential
conversation without the correspondent hearing you:

Deactivate the microphone:

Press Mute.

-> The handset microphone is deactivated; the indicator light
associated with the key flashes. Your correspondent does
not hear you.

Reactivating the microphone:

Press Mute again.

-> The handset microphone is in service; the indicator light
associated with the key goes off indicating that your
correspondent hears you again.

Putting a correspondent on hold

A call has been set up with a correspondent and you want to put it on hold to resume it later
on the same terminal:

1 - Press Hold.

-> Y our correspondent is put on hold and hears beeps or music­on-hold.

2 - Press Hold again to resume your conversation with the

correspondent.

Putting a party on hold and resuming the call on another terminal

You are communicating with a correspondent and you wish to continue the conversation
on another terminal.

1 - Press the system Menu key.
2 - Select Park.
3 - Press Enter.

-> The terminal returns to idle with the "Parked call" status.
Y our correspondent is put on hold and hears beeps or music­on-hold.

Note: The message disappears once the call is resumed on the

- 13 -

During a call

Menu/Ident

Recover parking

Menu/Ident

Recover parking

# 7 0

other terminal or if the correspondent ends the call.

On the second, idle terminal (A6xxxi series):

1 - Press the system Menu key.

2 - Press to display Recover parking and press Enter to

validate.

3 - Dial the number of the terminal on which you have selected

the Parking function then click OK to confirm.

-> Communication with your correspondent has been restored.

Note: if an external call on hold is not resumed within a given

time, it is routed to the operator. An internal call is released.

Via feature code:
Recovering a parked call: # 7 0 + extension number

On the same terminal:

If you change your mind and wish to recover the call on the
terminal where it has been parked:

1 - Press the system Menu key.

2 - Press to display Recover

confirm.

-> Communication with your correspondent has been restored.

Via feature code:
Recovering a parked call: # 7 0 + extension number

Swapping a call between two terminals in the same association

Your subscription has several associated terminals: one fixed terminal and one DECT ter­minal, for instance. In this example, you wish to resume on the DECT terminal a call
already set up on the fixed terminal

parking then press Enter to

*

* Depending on the programming performed by the system operator

1 - From the terminal of the association on which you wish to

resume the call (the DECT terminal in our example), enter the
code # 7 0 or .

-> A confirmation message is transmitted.

2 - On the first terminal, release the call by hanging up or by

pressing the End key.

-> The call is now set up on the second terminal.

- 14 -

During a call

Dial

Transferring a call

You wish to transfer an on-going call to another terminal:

1 - Press the Tr ansfer key.
2 - Dial the extension number.

3 - Press Dial.
You can wait for your correspondent to answer or hang up

immediately.

Note: Transferring a call during an enquiry call is described on

page 16

Transferring a call and searching for the correspondent

You wish to transfer a call to another terminal but you do not know the correspondent's nu­mber. You can make a search by name, or search in any of the call lists or in the personal
directory.

1 - Press the Tr ansfer key.

-> Votre correspondant est mis en attente et entend des bips ou
une musique d’attente.

-> Your correspondent is put on hold and hears some beeps or
music-on-hold.

2 - Press the system Directory key to call using search by name

(Voir “Calling an internal party by name”, page 11)
or
you can search for your correspondent in the call logs (Voir
“Calls logs”, page 20)
or
you can call from the terminal directory (Voir “Accessing and
calling from the personal directory”, page 22).

3 - Press the Transfer key again before or after the

correspondent answer.

15

During a call

Calling a second correspondent

You are in the middle of a call with a party and you want to call a second party, inside or
outside the company.

1 - Press the free line key.

-> Y our first correspondent is put on hold and hears an audible

signal.

2 - Dial the number of the second correspondent.

Note: You can also access a number stored in the directory or

phone book.
If the called correspondent does not answer, pres the blinking line

key to return to the correspondent on hold.

Switching between two parties

You are online with a second correspondent and you wish to switch successively from one
correspondent to the other.

• Press the blinking line key to resume the conversation with the
correspondent on hold.

-> Y ou talk alternately with each of the two correspondents, but
they cannot communicate with one another.

Releasing one of the correspondents

To release one of the correspondents (the one with whom you are talking):

• Press to release the call in progress, then the blinking
line key to resume the call on hold.

Transferring a call during an enquiry call

You are engaged in an enquiry call (with one correspondent online and another on hold).
You wish to hang up an let your correspondents in communication.

1 - Press the Transfer key.

2 - Press the line key who was blinking before you have pressed

the T ransfer key. This is the correspondent who was put on
hold.

-> The transfer is made.

- 16 -

During a call

Dial

Drop

Leave

Answering a second call

You are on line with a correspondent and receive a second call (a new line key flashes).

• Press the flashing line key to take the second call (the first
correspondent is put on hold).

You can switch from one call to the other or set up a three-way
conference.

*

Setting up a conference call

You are engaged in a call with a correspondent and you wish to set up a three-way with
another correspondent.

1 - Press the Conference key .

-> The party is put on hold.

2 - Dial the number of the other party.

3 - Press Dial.

4 - When the second correspondent is on line, press the

Conference again to confirm (the first correspondent is kept
on hold until the conference is validated).

-> The numbers of your two correspondents are displayed on
screen.

If you cannot reach your 2nd correspondent, press the flashing
line key to resume your conversation with the correspondent on
hold.

Releasing one of the correspondents

1 - Using the browser go to the correspondent to be released.
2 - Press Drop to release the selected correspondent.

Withdraw from the conference

• Press Leave.

-> You are not any more in the conference, but your two
interlocutors remain on-line.

Ending the conference

• Press End or hang up.

* Depending on the programming performed by the system operator

17

During a call

Menu/Ident

Trace

Setting up a conference call during an enquiry call

You are engaged in an enquiry call (with one correspondent online and another on hold).
You wish to set up a three-way conference.

1 - Press the Conference key.

2 - Press the line key who was blinking before you have pressed

the Conference key. This is the correspondent who was put on
hold.

-> The numbers of your two correspondents are displayed on

screen. You are holding a conference call.

Using the trace function

You want the number of the called or calling party (internal or external party) to be written
in the logbook, for example, to identify a malicious call.

1 - Press the system Menu key.

2 - Press Next if necessary and select Trace.
3 - Press Enter to validate.

-> A message confirms that your request has been taken into

The number is stored in the logbook that can be consulted by the
system operator.

Note: when a call comes in and if the caller has on-hooked first ,

the Trace function remains accessible for 10 seconds.

*

account.

* Depending on the programming performed by the system operator

- 18 -

Calls logs

>

>

x

To access the calls logs, press the system key Menu/Ident then select Calls logs.
Four lists are then available:

• Missed Calls Log: unanswered calls

• Incoming Calls Log: answered calls

• Outgoing Calls Log: calls made

• All Calls Log: all incoming and outgoing calls.
When consulting a log, you can automatically call back the stored number. You can delete

a record or all the records stored.
When the log is full, a new call will erase the oldest. When a call is repeated several times,

only the last one is stored.

Quick access to the logs

• Press this key to access quickly the Outgoing Calls log.

• Press this key to access quickly the Missed calls lo g.

Viewing the calls logs

Press the system Menu key then select Calls logs ( Enter).

• Select the log to be viewed ( ) and press Enter to validate.
In the All Calls log, records are preceded by one of these

symbols:

• Outgoing call

• incoming call

• Unanswered incoming call
In each log, the following informations are displayed:

• Time of call (HH:MM), for calls made on the same day.

• Date of call (JJ MM), for previous calls.

• Caller or called-party ID.
To display the detail of a record:

1 - Select Details ()

2 - Press Enter to validate.

- 19 -

Calls logs

Note: on a multi-line terminal, the line concerned by the call is in-

dicated in the details.

The missed calls log

When you fail to answer your calls, a message on the screen informs you about the number
of missed calls. To see the missed call(s), press the quick-access missed-calls-log key

.

Note: When you answer a call from a number saved in the missed calls log, this number

is deleted from the list.

Calling a party from the logs

Note: correspondents with a hidden number cannot be called back.

You have selected a record ( Enter),

• select Call ( ) and press Enter to validate.

-> The terminal automatically calls the correspondent.

The record remains stored in the log.

Deleting a record from a log

During the display of a record ( Enter),

• browse to Delete ( ) and press Enter to confirm.

Deleting all the records in a log

1 - Press the system key Menu
2 - Select Calls logs.

3 - Press Enter to confirm.
4 - Browse to one of the following options :

-> Delete Missed calls

-> Delete Incoming calls

-> Delete Outgoing calls

-> Delete all

5 - Press Enter
6 - Press Done to confirm.

- 20 -

Direct dialling

1 - Preferences

3 - Speed Dial Edit

1 - Preferences

3 - Speed Dial Edit

This function is used to save a number on a numeric key. You can call your correspondent
by pressing the programmed key.

Saving a number on a key

With the keypad:

1 to 9 1 - Press a long time (3 seconds) on a not already programmed

key.

2 - Enter the number to save.

-> In case of error, correct it with the Erase system key.

3 - For a multi-line terminal, select the line.
4 - Press Save (twice).

From the terminal options menu:

1 - Press the Options key.
2 - Select 1 - Preferences.

3 - Then select 3 - Speed Dial Edit.

1 à 9 4 - Enter the number of the key to be programmed: 1 to 9.

5 - Enter the number to save.

-> In case of error, use

6 - Press Save (twice).

to correct.

Making a call with a Speed Dial key

1 to 9 Press a long time on the key corresponding to the number to be

called.

Modify or suppress the programming

1 - Press the Options key.
2 - Select 1 - Preferences.

3 - Then select 3 - Modif NumRapide.

1 à 9 4 - Enter the number of the key.

5 - Suppress all the characters ( ) or only the wrong characters

6 - Press Save (twice) .

Note: to return without modification, select Cancel..

and correct the phone number.

- 21 -

Call forwarding

Menu/Ident

Forwarding

Immediate forward

All origins

Call forwarding

If absent or busy, you can forward your calls* to another terminal, an external number
(GSM number, for instance) or to your voice mailbox*.

This function can also be programmed through feature codes. They are described in
Section “Forwarding your calls through feature codes”, page 24.

Forwarding a call

1 - Press the system key Menu
2 - Browse to Forwarding( ) and press Enter.

Note: If forwarding has already been programmed, it is preceded

by (*).

Choose the forwarding type

The following forwarding types are proposed:

• Immediate forward : the call will immediately be forwarded to

• Forwarding if busy: the call is forwarded to the terminal

• Call forwarding on no reply: the call is forwarded to the terminal

• Predefined forward: the call is forwarded to a terminal whose

3 - Select the option you want (Immediate forward, for example)

A message on the screen confirms the activation of forwarding.

Note: to remind the programmed immediate forwardi ng (your

terminal no longer receives calls), the menu key remains lit up.

Choose the origin of calls

You have chosen the origin of the calls to be forwarded.

the terminal indicated.

indicated if your terminal is busy (or unavailable).

indicated when you do not answer.

number is programmed by the operator.

then press Enter

to confirm.

*Selon programmation effectuée par l’exploitant système

• All origin: forwards all calls.

• Internal origin: for forwarding calls from internal ext en s i o ns.

• External origin: for forwarding calls from external extensions.
4 - Select the option you want (All origins, for example) then

press Enter

to confirm.

- 22 -

Choose the forward destination

To subscriber

Menu/Ident

Forwarding

Menu/Ident

Activated features

You will now choose the forward destina tion.

• To forward calls to a subscriber:

5 - Select To subscriber and press Enter to confirm.
6 - Dial the extension number.

In case of error, correct it with

7 - Press Enter to confirm.

• To forward calls to voicemail:

• Select To voice Mail.

• To forward calls to an external line

• Select To external line.

• Dial the external number preceded by the outside line
access code.

.

*

:

In case of error, correct it using

.

• Press Enter to confirm.

The display confirms that the request has been taken into
account. The terminal returns to the Forward menu in which the
forwarding type is preceded by (*).

Reminder: press to return to the previous screen.

Cancelling all forwardings

1 - Press the system key Menu.
2 - Select Forwarding and press Enter to confirm.

Select Delete all forwards to cancel all the previously forwarding
operations.

Cancelling one forwarding

1 - Press the system key Menu.
2 - Select ( ) successivelly Activated features, Forwarding,

Select, pressing Enter to confirm.

3 - Select the forwarding operation you wish to cancel and

* Depending on the programming performed by the system operator

press Enter to confirm.

- 23 -

Call forwarding

4 - Confirm by pressing Done.

Forwarding your calls through feature codes

If the system key Menu/Ident is not proposed, you can forward your calls to another
terminal or to your voicemail.

mmediate forward to another terminal

* 2 1 1 - Press successively the keys * 2 1 or .

2 - Dial the extension number you want.

-> All calls are immediately forwarded to the chosen terminal.

• To cancel this forward: # 2 1 or

Forward on no answer to another terminal

* 2 2 1 - Press successively the keys * 2 2 or .

2 - Dial the extension number you want.

-> All calls are forwarded to the chosen terminal after a few
rings.

• To cancel this forward: # 2 2 or

Forward on busy to another terminal

* 2 3 1 - Press successively the keys * 2 3 or .

2 - Dial the extension number you want.

-> All incoming calls to your terminal are forwarded to the
chosen terminal.

• To cancel this forward: # 2 3 or

Immediate forward to voicem a il

* 2 5 • Press successively the keys * 2 5 or .

-> All calls are immediately forwarded to voicemail.

Forward on no answer to voicemail

* 2 6 • Press successively the keys * 2 6 or .

-> All calls are forwarded to voicemail after a few rings.

*

Forward on busy to voicemail

* 2 7 • Press successively the keys * 2 7 or .

* Depending on the programming performed by the system operator

-> All incoming calls to your busy terminal are forwarded to

- 24 -

Call forwarding

voicemail.

Cancelling all forwarding opera t io ns

# 2 0 or

Overriding call forwarding*

You are trying to reach a party and you know that their set is forwarded. You can force this
forwarding and ring the desired set.

* 2 9 1 - Press successively the keys * 2 9 or .

2 - Dial the extension number you want.

Note: this function is subject to a right; contact the system

operator.

25

Call forwarding

- 26 -

Personal directory

Private Dir.

Save

Save

Save

Private Dir.

Erase

You can save in your personal directory your most frequently used internal or external
numbers (up to 200 names). The records are classed in alphabetical order.

Creating a record in the personal directory

1 - Press the system key Private Dir. (Voir “Description of the

terminal”, page 1).

2 - As soon as the directory home page opens, press the system

key Save.
3 - Enter the phone number.
4 - Press Save.
5 - Enter the name.
6 - Press Save.

Accessing and calling from the personal directory

1 - Press the system key Private Dir. (Voir “Description of the

terminal”, page 1).

-> The directory home page opens.

2 - Enter the first letter of the name.
3 - Use the browser's keys to display the number being searched

for.
4 - T o call the correspondent, lift the handset or press the hands-

free key.

Deleting a record from the personal directory

You have selected a record to delete.

• Press the Erase system key (twice),

-> the record is deleted.

- 26 -

Modifying directory display and sorting options

Directory

Display name order

Sorting preferences

1 - Press the Options key.
2 - Press ( ) to select Directory and press Entrer to confirm.

3 - Press ( ) to select Display name order and press Entrer

to confirm. Choose the desired display name order using

Press Set to confirm.
4 - Press ( ) to select Sorting preferences and press Entrer

to confirm. Choose the desired sorting preference using

Press Set to confirm.

.

.

- 27 -

Voicemail

Voicemail

*

Voicemail

The voicemail helps you to manage your calls when you are absent or simply when you do
not want to be disturbed.

For the voicemail system to record your messages, you must configure and personalise
your voicemail box. You must activate call forwarding to voicemail so your calls can be
forwarded to it.

Configuring and personalising your voice mailbox*

You must call the voicemail system to access the menus to configure and personalise your
voice mailbox.

Press the Voicemail system key (Voir “Description of the

terminal”, page 1).

or
Enter the voicemail number.

You can also successively press the keys

* 53.

-> A voice prompt welcomes you and gives the different
commands to access the main menu.

We recommend that you do the following straight away:

• Personalise your access code.

• Record your name.

• Record your greeting message.
If required, contact your system operator for additional

information on using the voicemail system.

* Depending on the programming performed by the system operator

28

Activating call forwarding to your voicemail

Voicemail

To activate call forwarding to your voicemail, see Chapter “Forwarding a call”, page 22.

Consulting new messages

On terminal idle, the blinking message lamp and the icon alert you to the fact that you have
received a new message.

You want to consult your voicemail:

Press the Voicemail system key
or

* 53 to access your voicemail.

Dial

Depending on the programming performed by the system
administrator, or voicemail type, there may be various ways to
access your voice messages:

• entering an access code first,

• broadcasting from a welcome menu,

• or accessing directly the messages left in the order defined by
the administrator.

-> Follow the instructions provided by the voice prompt.

- 29 -

Multi-key function

*

Multi-key function

A terminal programmed in multi-key mode can have only one directory number, but has
personalised keys to enable it to process several calls at the same time. Therefore, you
can answer your parties as the calls arrive and display the calls on hold.

The number of personalised keys programmed corresponds to the number of calls which
you want to have at the same time. Example: for three simultaneous calls, program the
multi-key function on three keys.

Note: this function will be programmed by your system operator. Using an expansion

module gives an immediate view of the programmed keys, regardless of whether th e
terminal is idle or communicating.

Communicating with the multi-key function

The multi-key function have been programmed on at least three keys.

To an swer a call :

When a call arrives on your terminal programmed in multi-key

mode, the first programmed key flashes and the display shows
the calling party’s identity.

• Press this key to talk to the contact.

-> The indicator associated to this key stays permanently on.

Note: For this first call, you can also pick up the handset or use

the loudspeaker key or the green key. The programmed key now
lights up permanently in the same way.

To answer a second call:

If other parties try to reach you, you will hear a beep, the indicator
associated with another programmed key flashes and the caller’s
identity is displayed on screen.

1 - Press the flashing key.

-> This key lights up permanently and you are put in contact
with this second caller.

-> The first correspondent is put on hold and the key associated
to this call flashes slowly.

2 - The procedure is the same for each new call.

3 - To resume a call on hold, press the flashin key.

* Depending on the programming performed by the system operator

30

-> Note: a terminal in multi-key mode is displayed as free as
long as there is at least one position available, i.e. one free

programmed key.

Sortir

Décrocher

Switching between parties:

To switch successively from one correspondent to the other,
press the blinking line key.

Releasing one of the correspondents:

T o release one of the correspondents (the one with whom you are
talking):

• Press End to release the call in progress then the flashing line
key to resume the call on hold.

- 31 -

Multi-line function

*

Multi-line function

A multi-line terminal has several has several directory numbers*. Each directory number is
stored on a programmed key.

This function is mainly used to program on the same terminal:

- a standard number that you give to everyone.

- a private number that you only give to some people; this can also be an emergency
number.

Examples :
For a manager, - the unfiltered private number,

- the number filtered by his assistant.

For an assistant, - the private number of his/her own calls,

- The number for receiving filtered calls of the manager.

Note: this function will be programmed by your system operator. Using an expansion

module gives an immediate view of the programmed keys, regardless of whether th e
terminal is idle or communicating.

When your terminal is programmed in multi-line function, you can use the features you
want by assigning them to the directory numbers that you have. Each directory number can
also be programmed in multi-key mode (managing double calls).

You have a voice mailbox associated with each directory number. Forwarding is
programmed independently and with secret access codes that may be different.

Please note that certain procedures described in this guide are different when your
terminal is programmed in multi-line mode. An additional step is required for the
programming of certain features, for example:

- selection of the line to be connected in case of multiple calls

- selection of the line to be connected when programming a speed-dial key

- or selection of the line to be routed (Forward menu).
In all cases, follow the instructions shown on screen .

* Depending on the programming performed by the system operator

32

Communicating with the multi-line function

The multi-line function has been stored on at least two programmable keys on your
terminal (one key per line).

To an swer a call:

When a call arrives on your terminal that is multi-line
programmed, the indicator associated with the line key flashes
and the display shows the calling party’s identity.

• Press this key to talk to the contact.

-> The indicator associated to this key stays permanently on.

To answer a second call:

If another party tries to reach you on the second line, you will hear
a beep, the indicator of a second key flashes and the display
shows the calling party’s identity.

1 - Press the programmed key which flashes.

-> The indicator associated with this key lights up permanently .

-> The first party is put on hold and the indicator of the key
related to this call flashes slowly.

2 - To resume a call which was put on hold, press the key which

Switching between parties:

To switch over from one party to the next, just press successively
the programmed key the indicator of which flashes. The display
shows the calling party’s identity

flashes.

- 33 -

The supervision function

Superv.

Superv.

*

The supervision function

Programming on your terminal the supervision of a set of terminals enables you to:

• Know the status of supervised terminals (free, called, busy)

• Quickly pick up calls on th ese terminals

• Call these terminals directly.

Note: this function will be programmed by your system operator. Using an expansion

module gives an immediate view of the programmed keys, regardless of whether th e
terminal is idle or communicating.

Communicating with the supervision function

When the terminal supervision function has been programmed on a key of your terminal,
the status of the indicator light associated with the programmed key varies according to the
status of the supervised terminal.

• When the supervised terminal is in standby mode, the indicator
associated with the key is off.

• When the line of the supervised terminal is busy, the indicator
light associated with the key remains steady on.

• When a call arrives on the supervised terminal, the indicator
light associated with the key flashes and if programmed, your
terminal emits an audible signal* (this signal is then emitted for
all the supervised terminals).

Picking up a call when your terminal is idle:

The supervised terminal is called and the programmed key
blinks:

• Press the supervised programmed key to pick up the call.

Picking up a call when you are in communication:

The supervised terminal is called and the associated
programmed key is blinking (it can be seen on the extension
module).

1 - Press the waiting key to put the current call on hold (or press

2 - Press the programmed key with supervision to intercept the

* Depending on the programming performed by the system operator

34

a free line key).

call.
You can switch from one call to the other, release one of the
correspondent.

T ransferring an incoming call to the supervised terminal

Superv.

Superv.

You are in communication with a party and you want to transfer
the call to the supervised terminal:

1 - Press the Tr ansfer key.
2 - Press the supervised programmed key then hang up.

-> The indicator light associated with the program goes on.

Calling the supervised terminal

To call the owner of the supervised terminal:

• Press the supervised programmed key.

The indicator light associated with the program goes on. When
the called party answers, pick up the handset to talk.

- 35 -

Filter function

Activ. F.

Superv.
Filtered

*

Filter function

Filtering enables a "filtered" terminal to forward calls to a "filtering" terminal while
monitoring the forwarded calls.

It requires the use of two programmable keys on each of the terminals:

• A key for activating and deactivating filtering,

• A key for calling and supervising the calls.

Note: This function will be programmed by your system operator. Using an expansion

module gives an immediate view of the programmed keys, regardless of whether th e
terminal is idle or communicating.

Communicating with the filter function

Activating the filter function:

The key programmed with the filter function is us ed to activate
this function from the filtered terminal or filtering terminal.

You are FILTERING

• Press the forward activation key.

-> The indicator light associated with the key goes on and the
terminal status (Forward activ.) is displayed on the screen.

Note: The activation (or deactivation) of the filter function on any

of the terminals (example, filtered terminal) is automatically
recorded on the other terminal (example, filtering terminal).

To call the filter ed terminal:

To call the designated user of the filtered terminal.

• Press the key programmed for supervision.

-> The indicator associated with the programmed key lights up.

To answer the filtered calls:

An inbound call for the filtered terminal arrives.

-> The display indicates that the call was intended for the

filtered terminal (Via...).

• Press the line key which flashes. You can also press or
pick up the handset.

If you are already on line, the same message is displayed and

* Depending on the programming performed by the system operator

36

Filter function

Superv.
Filtered

Superv.
Filtering

Superv.
Filering

Superv.
Filtering

you hear a beep:

• Press the new line key which flashes.

To trans f er the inbound call to the filtered terminal:

You want to transfer an intercepted call to the filtered terminal.
1 - Press a free line key.
2 - Press the supervision key corresponding to the filtered

terminal.

-> The indicator associated with the programmed supervision
key lignts up

3 - When you are in communication with the filtered terminal,

press the Transfer key.

4 - Press the line key which was flashing before you have

pressed the Transfer key. This is the correspondent who was
put on hold.

You are FILTERED

Before transferring, you can switch from one correspondent to
the other by pressing the line keys.

To ca ll the filtering terminal:

To call the designated user of the filtering phone:

• Press the key programmed for supervision.

-> The indicator associated with the programmed key lights up.

To pick up a call that is meant for you:

A call that was meant for you arrives on the filtering phone. On
your terminal, the indicator associated with the key programmed
for filter supervision flashes rapidly.

• Press this key programmed for supervision then pick up the
handset in order to talk to the calling party.

To transfer the inbound call to the filtering terminal:

You want to transfer an intercepted call to the filtering terminal.
1 - Press a free line key.
2 - Press the supervision key corresponding to the filtering

terminal.

-> The indicator associated with the programmed supervision

- 37 -

Filter function

Activ. F.

key lignts up.

3 - Once in communication with the filtered terminal, press

Transfer key.

4 - Press the line key which was flashing before you have

pressed the Transfer key. This is the correspondent who was
put on hold.

Before transferring, you can switch from one correspondent to
the other by pressing the line keys.

Deactivating the filter function:

The key programmed with the filter function is used to deactivate
this function from the filtered terminal or filtering terminal.

• Press the key used to activate/deactivate forward.

-> The indicator light associated with the key goes off on the
two terminals. On the filtered terminal, the Menu key indicator
goes off and the terminal status (Forwarding activated)
disappears from the screen.

38

Filter function

- 39 -

*

Menu/Ident

Menu/Ident

Logout

Login/Logout function

At the moment, you are occupying an office equipped with a general-purpose terminal (not
assigned to a subscriber). You can take your calls, programmed forwards as well as the
language associated with your subscriber number from there.

When you get back to your office, you will use the same procedure to retrieve your calls on
your own terminal, as well as its configuration (forwards, programmable keys, terminal
settings, etc.).

If, however, you no longer want your subscription to be associated with the temporary
terminal when you leave your office, you can release your terminal by carrying out a logout
procedure on this terminal. The temporary terminal becomes a general-purpose terminal
again. Calls can be made from this terminal. You can later retrieve your subscriber
number and the associated rights on your own terminal by logging on again.

The procedure described below applies in the same way on a multi-line terminal.

Restoring your subscriber rights on a general-purpose terminal

The terminal status is indicated by the message "Without subscriber", displayed on the top
right of the screen. The system key Menu/Ident remains lit.

1 - Press the Menu/Ident key.
2 - Dial your subscriber number and press Enter.
3 - Enter your password.

-> To define a password, see “Changing the subscription

password”, page 45.

4 - Press Enter.

Releasing a terminal*

1 - Press the Menu/Ident key.
2 - Select the Logout ( ) option then Enter .
3 - Your request is taken into account.

Note: we advise you to program a forward on busy (to voicemail,

for example) to ensure that your calls are taken into account.
However, some system configurations allow automatic
forwarding to voicemail; seek advice from your system manager.

* Depending on the programming performed by the system operator

- 39 -

Configuration options

Alarm

Lock

You will find in the appendix the list of all the options offered by the system (Voir “Menu

options”, page 49), as well as links to the chapters handling the item.

The present chapter describes in detail the configuration options offered by the system.
For terminals without Menu/Ident key, the feature code allowing the use of these opti ons
is also described.

Call settings

To access these options, first press the system Menu/Ident key then select Settings ( )
then Calls.

Setting an alarm

1 - Select Alarm and press Enter to confirm.

Note: If some alarms have already been set, they are listed in the

order of setting. Then select Add new alarm to set a new alarm.
2 - Enter the time you want your terminal to ring (format: hhmm).

Locking the terminal

3 - Press Enter to confirm.
You can delete a set alarm:

1 - Select the alarm you wish to delete (
2 - Press Enter to confirm.

3 - Press Done.
You can also delete the programmed alarm(s) by accessing the

activated features (Menu > Activated features).

Via feature code:

Set an alarm * 5 5 + hhmm
Delete an alarm: # 5 5 + hhmm

*

This option allows you to prohibit access to your phone, for
instance while you are awa y (m en u , cal l lo g, personal directory,
external calls).

).

1 - Select Lock.
Phone locked, but you can call an internal correspondent.

* Depending on the programming performed by the system operator

-> The screen displays «Phone is locked».

- 40 -

Configuration options

Menu/Ident

Do not disturb

Note: to lock your terminal, you must have customized your

personal password, for it will be required to unlock it (See

“Changing the subscription password”, page 43).

Via feature code: * 0 5

Unlocking the terminal*

1 - Press Menu

2 - Enter your subscription password (4 characters) then press

Enter to confirm.

-> The phone is unlocked.

Via feature code: # 0 5 + password

*

The Do Not Disturb

function

When this function is active, the terminal no longer receives any
calls.

• On the list, select Do not disturb then press Enter to confirm.

-> The request is accepted and, on the list, the option is
preceded by an asterisk.

Note: The idle screen displays a terminal status message. The

Menu/Ident key lights up.
To start receiving calls again on your terminal, on the list, just

select the function then press Enter to confirm.
You can also delete the function by accessin g the activated
features (Menu > Activated features).

Via feature code:

Enabled: * 4 5
Disable: # 4 5

* Depending on the programming performed by the system operator

41

Configuration options

General standby

Group deactivation

Remote forward

General standby *

You wish to step out whereas some colleagues have activated call forwarding or filtering
to your terminal. This function allows these calls to be temporarily forwarded to the owners
so callers are not penalised. If you are part of a hunt group, your terminal will be excluded
from this.

• Select General standby and press OK to confirm.
A message on the screen confirms the activation of this function.

You only receive your own calls.
You can also proceed in the same way to cancel the function.

Moreover, you can cancel it by accessing the activated features
(Menu > Activated features).

Deactivating a hunt group

Your terminal is part of a call group and you wish to temporarily
remove this terminal from the group.

• Select Group deactivation then press Enter to confirm.
You can return to the group using this same procedure. You can

also do so by accessing the activated features (Menu > Activated

features).

Via feature code:

Enabled: * 4 8
Disable: # 4 8

Remote forward

*

From your terminal, you have the possibility to forward calls from
another terminal to your terminal.

1 - Select Remote forward.

*

* Depending on the programming performed by the system operator

2 - Enter the number of the terminal whose calls must be

forwarded to your terminal.

3 - Select Enter to confirm.

Via feature code:

Enabled: * 2 4
Disable: # 2 4

- 42 -

Configuration options

Own ID

Password

Language

General settings

In the Settings menu, select General.

Viewing the terminal ID

This option displays the subscriber's directory number and
identity. It also indicates the system to which the terminal is
attached.

Changing the subscription password

This option is used to modify the password saved in the system.
This is the one to be used in the options of the menu in which a
password is required. It is also the password for your voicemail
system.

Since it is associated with your subscription, you will find it if you
log on to a general-purpose terminal.

1 - Select Password.
2 - Enter the previous password (the system operator gave you

the default password) then press Enter to confirm.

3 - Enter the new password twice (4 numeric characters) then

press Enter.

Via feature code:
* 0 6 + previous password + 2 times the new password.

When your password has expire d, press Menu to access directly
to the changing subscription password menu *.

Changing the language

1 - Select Language.

-> The language currently used is preceded by an asterisk.

2 - Select the language you want and press Enter to confirm.

* According to the password policy programmed by the system operator

43

Terminal settings

1 - Preferences

1 - Tones

2 - Contrast level

3 - Speed Dial edit

4 - Live Dialpad

Your terminal offers some settings options which you can use to personalise it.

Accessing settings options

1 - Press the options key to access the terminal options.
2 - Select menu 1 - Preferences then press Enter.

3 - Select any of the settings options using the browser then

press Enter.

In all the menus, after modifying the selected option, press:

• Done to return to the previous screen with backing up of the
settings chosen.

• to return to the previous screen without backing up the
changes.

Choosing the terminal ring tone

Select menu Tones then Ring tone to choose one out of 15 ring
tones, including a Silence option.

Adjusting screen contrast

• Contrast level: for setting th e screen contrast level using the
horizontal keys on the browser.

Configuring speed dial keys

The use of this option is explained in Chapter “Using speed dial
keys”, page 9.

Configuring the Live Dialpad

This option is used to correct the phone number being entered:

• no : for correcting the number being entered using . Y ou have
to press Dial to start the call.

• yes : ne permet pas de corriger le numéro. L’appel est lancé
automatiquement dès la fi n de la sais i e.

- 44 -

Terminal settings

5 - Set Audio

6 - Time and Date

Audio settings

Used to make the following settings:
1 - Audio mode: depending on the selected audio mode:

-> Speaker: This is the default setting. Calls can be made or
received using the handset or handsfree speakerphone. In
handset audio mode, pressing the button on the
phone switches to handsfree speakerphone. In Speaker
audio mode, lift the handset to switch to the handset.

-> Headset: Choose this setting if you want to make or receive
all calls using a handset or headset. Calls can be switched
from the handset to headset by pressing the
on the phone. To switch fr om the headset to the handset, lift
the handset.

-> Speaker/head set: Incoming calls are sent to the handsfree
speakerphone first when the
pressing the button again, you can switch back and forth
between the handsfree speakerphone and the headset. At
anytime, lifting the handset switches back to the handset
from either the handsfree speakerphone or the headset.

-> Headset/Speaker: Incoming calls are sent to the headset
first when the button is pressed. By pressing the
button again, you can switch back and forth between the
headset and the handsfree speakerphone. At anytime, lifting
the handset switches back to the handset from either the
headset or the handsfree speakerphone.

button

button is pressed. By

Setting time and date

Choosing a language

45

2 - Headset Mic Volume: set the volume level for the headset

microphone:

-> Select the Low, Medium, or High volume level. Default is
Medium.

3 - DHSG : enable or disable DHSG headset support

-> Select the DHSG is OFF or DHSG is ON option. Default is
DHSG is OFF

Different parameters are used to define the time zone, the use of
summer time, time and date format, and time and date update.

Remarque : the values entered for time and date can be over-

written through system update.

If the Menu/Ident key is available on your terminal, it is better to
use the menu option (See “Changing the language”, page 43).

Terminal settings

Other settings

After the Preferences menu, other menus can be used to obtain some information or
change the terminal status.

Phone status

This menu gives information about the terminal's computer
configuration.

User password (terminal password)

This option is used to modify the password saved in the terminal.
This is the one to be used in the setting options of the terminal on
which a password is required. It consists of 5 numeric characters
(default password: 11111).

Since it is not associated with your subscription, you will not find
it if you log on to a general-purpose terminal.

Administrator menu

Restart Phone

Phone Lock

Menu reserved for the administrator

Used to restart the telephone.

To lock the phone, it is better to use the Lock option described
page 40.

- 46 -

Appendices

Menu options

The table below shows the menu tree structure, accessible via the system key Menu/Ident
when the terminal is idle. The available options are used to deploy the functions offered
by the system.

All the functions are described in the table below: Some of them are not accessible from
your terminal. Ask your system operator for advice.

Note: during a call the Menu key only gives access to the functions available during a call.

The last column takes you to the pages on which the function is described in detail.

Calls logs • Missed calls

• Incoming calls

• Outgoing calls

• All

Activated
features

Forwarding • Cancel all forwards

• Forward

• Do not disturb

• Group deactivation

• General standby

• Alarm

• Call back

(appears if a
forwarding operation
is active)

• Immediate forward

• Forwarding if busy

“Calls logs”, page 19

Consultation menu.

Only the active
functions are
displayed.

“Forwarding a call”,
page 22

• Call forwarding on no
reply

• Predefined forward

- 47 -

Appendices

Settings • Calls • Forwarding

• Alarm

• Lock

Same as forwarding

“Configuration
options”, page 40

• Do not disturb

• General standby

• Group deactivation

• Remote forward

• General • Own ID

• Password

“Configuration
options”, page 40

• Language “Configuration

options”, page 40

Voice Mail “Voicemail”, page 28
Recover call in

parking

“Putting a party on
hold and resuming the
call on another
terminal”, page 13

Language

even if the current language is not known to the user)

(the asterisk is used to identify the option

“Changing the
language”, page 43

Logout * “Login/Logout

function”, page 39

* Depending on the programming performed by the system operator

Reminder: to browse through the menu, use the browser keys.

- 48 -

Appendices

Glossary (terms you need to know)

Conference call Three-way call from a call with two parties.
Filtering Used to forward calls meant for a "filtered" terminal to a "filterer"

terminal.

Intercept group Group of sets associated to the same group and authorised to

intercept calls intended for this group.

Call log Lists summarising the calls received on and made from the

terminal.

Login / Logout Function used to relocate the characteristics associated with a

subscriber number to a network terminal.

Handsfree T elephony mode used to make and receive calls without lifting the

handset.

Password • Subscriber/IVB password: saved in the system, it is made of 4

characters.

General purpose
set

• terminal password, saved on the terminal, it is made of 5
numeric characters. It is used in the terminal settings.

Terminal without any subscriber number. To find his subscription
characteristics, a user must log on.

49

Appendices

Troubleshooting Check...

Fault detected Possible causes

No display Check that the set is connected to the line (dial tone in the

earpiece).
Check the cord to connect to the line.
Check that the other sets in the installation are working.
Check the screen contrast setting.

No dial tone Check that the set is connected to the line (display).

Check the cord to connect the handset.
Check that the other sets in the installation are working.
Check the handset, loudspeaker or headset volume settings.

No sound Check the handset, loudspeaker or headset volume settings.

Check audio mode (menu: Terminal audio setting).

No outside access Check that you have the right to make outside calls.

Check that your terminal is not locked or that your have entered
the right password.

Messages
displayed in a
foreign language

No reception of
voice messages

In case of particular problem, we recommend that you con t act your system
operator.

Check the chosen display language.

Check your connection to a voicemail system.
Check the recording of your voice signature or greeting message.
Check that call forwarding to your voice mailbox is enabled.

- 50 -

Appendices

51