Mitel CALLAMATIC Service Manual
Call-A-Matic
FOR SAFE AND RELIABLE
OPERATION, THIS UNIT MUST BE
GROUNDED PROPERLY
FAILURE TO DO SO, WILL VOID
WARRANTY
Call-A-Matic
Document Revision No. 04
Firmware version 2.28, 3.01
CALL-A-MATIC
Fourth Edition August 2001
Version 04
Copyright 2001 EZ Advantage Corp.
All rights reserved.
EZ Advantage Corp.
221, Broad Street,
Milford,
CT-06460
U.S.A.
User Manual
Call-A-Matic
TABLE OF CONTENTS
CONNECTION DIAGRAM
CONNECTION DIAGRAM
PRODUCT OVERVIEW ...................................................................................................7
SYSTEM FEATURES.......................................................................................................8
INSTALLATION GUIDE....................................................................................................9
PARAMETER PROGRAMMING ....................................................................................11
CHARGE SETTING PROGRAMS..................................................................................12
101 - PASSWORD OPTIONS .....................................................................................13
102 - CONFIGURE SERIAL PORTS ..........................................................................13
103 - CONFIGURE SMDR .......................................................................................... 14
104 - SET DATE & TIME.............................................................................................16
105 - PRINT ON FLY ..................................................................................................17
106 - RAW DATA PASS THRU...................................................................................17
107 - GRACE PERIOD................................................................................................18
108 - PRINT NON CALL RECORD.............................................................................18
109 - AUTO REPORT SCHEDULING.........................................................................19
110 - DO NOT PRINT ON FLY for following extensions .............................................19
111 - DO NOT COUNT CALLS from these extensions...............................................21
112 - DO NOT COUNT CALLS to these bands ..........................................................22
113 - EVENING RATES .............................................................................................. 22
114 - WEEKEND RATES............................................................................................22
115 - LOCAL / LOCAL LONG DISTANCE DIALING PATTERNS:........................... 23
116 - PBX DIAL OUT STRINGS .................................................................................25
117 - DEFAULT CREDIT LIMIT ..................................................................................26
118 - KEY PAD ENTRY OPTIONS .............................................................................26
119 - ADMINISTRATIVE EXTENSIONS.....................................................................27
120 - DO NOT PRINT ON FLY for following bands ....................................................27
121 - EXTENSION PAIRING.......................................................................................27
122 - BEEPER CONTROL .......................................................................................... 29
123 - REPORT PAGINATION .....................................................................................29
124 - PMS INTEGRATION..........................................................................................29
125 - PMS FORMATS.................................................................................................30
126 - NEW AREA CODE ADDITIONS ........................................................................33
127 - NAME OF PROPERTY ...................................................................................... 34
128 - CALLER-ID DISABLE STRINGS ....................................................................... 34
129 – VALID EXTENSION LIST (for CALL-A-MATIC LIMTED only) ..........................35
130 – PMS TEST PROGRAM.....................................................................................35
201 to 630 CHARGE SETTING PROGRAMS ............................................................35
SUPERVISORY PROGRAMS ....................................................................................39
MANAGEMENT REPORTS (MGMT REPORT key) ......................................................40
ROOM AUDIT REPORTS (ROOM AUDIT key) ............................................................44
TEST LINE PROGRAMMING ........................................................................................48
QUICK SET UP GUIDE..................................................................................................53
CALL-A-MATIC SOFTWARE Version 3.00 ....................................................................56
AREA CODE LIST..........................................................................................................60
PREFIXED STATE GROUPS ........................................................................................62
INTERNATIONAL COUNTRY CODE BANDS ...............................................................63
Call-A-Matic Plus
.................................................................3
Call-A-Matic Express
..........................................................5
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CONNECTION DIAGRAM
Rear panel Connector pin-out
SMDR-PMS-PRINTER Connector type Male DB 37 pin
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19
o o o o o o o o o o o o o o o o o o o
o o o o o o o o o o o o o o o o o o
20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37
Pin 1 - Parallel Printer Strobe Pin 20 - Parallel Printer D0
Pin 2 – Parallel Printer D1 Pin 21 - Parallel Printer D2
Pin 3 - Parallel Printer D3 Pin 22 - Parallel Printer D4
Pin 4 – Parallel Printer D5 Pin 23 - Parallel Printer D6
Pin 5 – Parallel Printer D7 Pin 24 - Parallel Printer BUSY
Pin 6 – Parallel Printer PE Pin 25 - Parallel Printer SELECT
Pin 7 – Parallel Printer RESET Pin 26 - Parallel Printer FGND
Pin 8 – Parallel Printer DC GND Pin 27 - NC
Pin 9 – NC Pin 28 - DC GND
Pin 10 - FRAME GND Pin 29 - Mitel Lite RX Data In
Pin 11 - Mitel Lite TX Data Out Pin 30 - NC
Pin 12 – NC Pin 31 - NC
Pin 13 – NC Pin 32 - DC GND
Pin 14 – FRAME GND Pin 33 - PMS RX Data In
Pin 15 – PMS TX Data Out Pin 34 - NC
Pin 16 – NC Pin 35 - NC
Pin 17 – NC Pin 36 - DC GND
Pin 18 – FRAME GND Pin 37 - PBX SMDR RX Data In
Pin 19 – PBX SMDR TX Data Out
Note : The custom cable supplied along with the Call-A-Matic Plus unit splits
the signals from the single 37 pin D connector into four individual cables.
These individual cables have the same pin outs as per the cable details given
for the Call-A-Matic Express on the next page. The Mitel Lite cable has the
same pin outs as the PMS cable.
NC = Do not connect
Call-A-Matic Plus
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CONNECTION DIAGRAM
Rear panel Connector pin-outs
1. PBX- SMDR Connector type Female DB 25 pin
1 2 3 4 5 6 7 8 9 10 11 12 13
o o o o o o o o o o o o o
o o o o o o o o o o o o
14 15 16 17 18 19 20 21 22 23 24 25
Frame Ground Signal ground
Tx data out Rx data in
2. PMS-PC Connector type Male DB 9 pin
Rx data in Tx data out
1 2 3 4 5
o o o o o
o o o o
6 7 8 9
Frame Ground
Call-A-Matic Express
Signal ground
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1. Parallel Printer Connector type Female DB 25 pin
o o o o o o o o o o o o o
o o o o o o o o o o o o
14 15 16 17 18 19 20 21 22 23 24 25
Pin 1 – Strobe out Pin 11 – BUSY input
Pin 2 – Data out 1 Pin 12 – PE input
Pin 3 – Data out 2 Pin 13 – SELECT input
Pin 4 – Data out 3 Pin 16 – Printer RESET
Pin 5 – Data out 4 Pin 18 to 25 – Signal ground
Pin 6 – Data out 5
Pin 7 – Data out 6
Pin 8 – Data out 7
Pin 9 – Data out 8
Pin 10,14,15, 17 – No Connection
1 2 3 4 5 6 7 8 9 10 11 12 13
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Call-A-Matic
PRODUCT OVERVIEW
The Call-A-Matic is a stand-alone call accounting system designed specifically for the
hospitality industry. The unit is used to collect phone call data from a PBX (phone
system) and then process and store the calls that have been made and generate
informative and useful reports in a variety of formats.
The Call-A-Matic Plus is housed in a sleek ABS enclosure and the Call-A-Matic Express
is housed in a metal enclosure and is designed for desktop use.
This unit can store upto 2880 calls in its minimum configuration mode and the maximum
storage can go up to 15,168 calls. All the essential parameters are stored in a nonvolatile memory.
The important features of the unit are given on the next page.
Specifications :
Power Input
Power Consumption
Battery Back-up
Size
Input/Output Ports
Minimum call storage
Maximum storage
Display
Programming & Reports
Parameter programming storage
Remote Programming & Software upgrade
Modem Speed
Toll restriction / Toll control
9 to 12 volts AC or DC, 500 mA or 5.0
volts DC, 1.5A depending on model
3 watts max
Built in Rechargeable type
12" x 12" footprint
2 – Serial Ports, 1 - Parallel Printer Port
1 – Modem Port
2880 Calls
15,168 Calls
40 X 2 Tiltable LCD Screen
Through 25 key Keyboard
Non-volatile storage in Flash ROM
Through Built-in Modem
2400 Baud
Through built-in Modem
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The Call-A-Matic plugs directly into the serial printer port of a PBX.
1.
2.
Fully programmable through a 25 key keypad with messages being displayed on a
40 X 2 line LCD display.
3.
User can program the charges separately for each area code, a state, specific
numbers or type of numbers, each country, Operator or Information calls etc. Can
individually mark-up all types of calls.
4.
Charging of calls made from an extension may be excluded or included for mark-up
under user control.
5.
Unit can be programmed to sound an alarm when calls are made to a particular
number or from an extension.
6.
Password protection to insure against unauthorized deletion of calls records.
7.
Two fully user configurable serial ports.
8.
Can output the reports onto a serial printer and /or a parallel printer or an IBM PC
compatible system (PMS).
9.
Call-A-Matic can be configured to interface with a wide variety of PMS.
10.
User programmable SMDR format to allow interfacing with any phone system.
11.
Informative reports – guest check out reports, Audit reports, Room-wise reports,
extension-wise reports, and management reports at the touch of a key.
12.
Memory protection circuitry insures against data loss. All essential parameters
stored in non-volatile memory.
13.
This system can be integrated into a Hotel's billing system to provide phone call
details, automatically at checkout or shift end etc.
14.
Credit limit can be set for each guest, for the total phone call charges, at check in
time and the buzzer will sound when that limit is crossed. Or alternatively the CallA-Matic can cut-off the room phone on violation of credit limit.
15.
The Call-A-Matic can also restrict the use of each guest’s phone for Local, Longdistance or International at check-in. (Toll Control).
16.
Unit can be programmed remotely through the telephone line. Software upgrades
may also be downloaded through the telephone line.
SYSTEM FEATURES
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INSTALLATION GUIDE
The CALL-A-MATIC System is simple and easy to use. You can start using the system
without much of a problem, as soon as it is unpacked.
The Call-A-Matic shipping carton must contain the following items :
The Call-A-Matic Unit
This User Manual
Wall Adapter
Parallel Printer Cable.
Select a suitable location for the Call-A-Matic to be placed on the Front Desk of your
hotel. A suitable location should have a phone extension socket, a power socket and a
parallel printer. The place selected should also be easily accessible for any service or
maintenance work. Plug in the wall power adapter into the power socket and insert the
other end into the power-input jack on the Call-A-Matic. Switch on the power to the unit.
The CALL-A-MATIC system has a Password protection feature and therefore you must
use the default password, before you proceed to program the unit.
a. Power up the unit. The system should give a few beeps and display the start up
message on the display.
The normal sequence of the display will be
"MODEM CHECK”
“MODEM O.K.”
“DIAL TONE OK” or “NO DIAL TONE”
“PBX CONNECTED” or “PBX NOT CONNECTED”
'Installed memory....'
'CALL-A-MATIC....’ version no., date of the software version.
Instead of the “MODEM OK” message, if the “MODEM NOT RESPONDING”
message appears, it means that there could be a system malfunction. You must
inform your dealer or distributor, from whom the unit was purchased,
After this, a screen appears, giving the PBX & printer status and the time, day &
date. If the unit is working properly, the time on the LCD will be displayed
constantly. (If the date and time are not correct, it can be set correctly later). If the
PBX is not connected to the unit, a beep will be sounded immediately on
completion of the power on check and then again, once every minute, till the serial
cable from the PBX is plugged into the SMDR port.
b. To get the system working, there are two absolutely essential requirements to be
taken care of - the SERIAL PORT CONFIGURATION and the SMDR
CONFIGURATION must be done correctly. Read the 'Configure Serial Port' and
Configure SMDR' section in the 'Parameter Programming' section before trying to
get the system started. All the other programming features can be tried out after
doing this basic programming.
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This procedure would be a lot easier and faster if you have connected a serial
printer to the serial port of the PBX and obtained the call records for a few hours,
before trying to connect the CALL-A-MATIC System.
If you have been able to get the serial port parameter details from the PBX
manufacturer, then you can proceed to program the serial ports of the CALL-AMATIC system. If you have obtained some call records from the PBX, it would be
helpful in configuring the SMDR format in the system.
c. Using the default password enter the programming mode of the system. If the serial
port parameters of the PBX are known and if the PBX is listed in the predefined
types under program 103, then you can start using the system straight away.
If one or both of the above are unknown then proceed as follows.
d. Read the section ‘Raw Data pass through’ in the programming section and set the
system to pass through the raw data read from the serial port to the parallel printer.
Program 106 (page 12).
Now, set the serial port parameters for the PBX - you will have to try different
combinations one by one - and make a call from the PBX, so that the call record is
put out by the PBX on its serial port.
The most common baud rates are 300, 1200, 2400 and 9600 and usually 8-bit
transmission mode is used. So, start with these combinations and after every call
is made, check whether the printer prints out the call or not. You will have to
continue with this trial and error method till the correct combination is found.
e. Once the serial port for the PBX interface is properly configured, print the Ruler
lines on the printer through Program 103 and then collect a few call records. Now,
find out the starting column numbers and field lengths for each field in the raw call
record as received from the PBX. Some samples records are given below: -
DATE TIME DURN EXT NUMBER TRK AC. #
05\10 1.08P 00:00:06 139 9 3892067 T092 7099
05\10 1.09P 00:00:44 263 9 1609386000 T094 7099
05\10 1.09P 00:01:12 263 9 01191272481370 T098 7099
Read the 'SMDR configuration' section and proceed to program the SMDR details
accordingly. After this is done, the details of the calls will start appearing on the LCD to
indicate the proper functioning of the unit in its very basic mode. By default, the system
is programmed for MITEL PBX with 1200 baud, 8 data, 1 stop, and no parity.
The next section describes each of the available programs in detail.
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PARAMETER PROGRAMMING
To enter into the programming mode, press
message on the display press (ENTER). To abort, press (EXIT).
When you press (ENTER) the message "Enter Password:" is displayed. Enter your
password here to gain access to the programming mode. If an invalid password is
entered, the system prompts the message ' illegal password ' and returns to normal
mode of operation.
Users of 4 digit passwords are not allowed access to parameter programming.
Once a valid password is entered, the message "Enter Program No.:" is displayed.
Once a valid program number has been entered, the message prompts for that program
are displayed. A '+' sign in the top right hand corner means help is available for this
program. Press the BLUE key to view the Help messages. If an invalid program number
is entered, the error message “No such program number” is displayed on the screen.
Press any key to erase the message.
The programs available are:
Program no. Program description.
------------------------------------------------ -------------------------------------------------------
101 - Passwords (to change/delete/set new passwords)
102 – Configure serial ports (to configure the system's serial ports)
103 - Configures SMDR (to configure the SMDR of the PBX)
104 - Set time, date (to set the real time clock)
105 - Print on fly (to set print-on-fly options)
106 - Raw data pass through (to check the printer/serial port)
107 - Set grace time (to set grace time for call charging)
108 - Non call record options (to set options for non-call records)
109 - Auto report scheduling (to set auto night report timings)
110 - Do not fly print for extensions (to exclude some extensions from p-fly)
111 - Do not count call on extension (to exclude certain extensions)
112 - Do not count calls on bands (to exclude certain bands)
113 - Evening Rates (set discounted evening rate timings)
114 - Weekend Rates (set discounted weekend rate timings)
115 - Local Calling (set Local / local LD dialing options)
116 – Toll Control (dial out required through test line)
117 - Default Credit Limit (set default credit limit)
118 – Keypad options (keypad time out, typing rate)
119 - Administrative extensions (No toll control/surcharge extensions)
120 - Do not print on fly bands (exclude some bands for printing on fly)
121 –Extension pairing (pair two extensions in a room)
122 - Beeper control (Beeper on/off)
123 - Page control options (reports on top-of-page etc.)
125 - PMS formats (select PMS type)
126 - New AREA CODE additions (Add new area codes)
127 – Property name (enter name of property)
128 – Caller Id strings (digits to strip for caller-id disable)
129 – Valid extension list (for Call-a-Matic Limited only)
130 – PMS test program (to send dummy PMS records to PMS)
key first and then as prompted by the
*
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CHARGE SETTING PROGRAMS
The program numbers from 201 to 630 are all charge-setting programs. These program
numbers are also referred to as band numbers in all reports.
201 - Local calls
202 - Local long distance
203 - 1+ 10 digit calls (Local) (Local, enter area codes)
204 - Common charges for interstate calls (1+10 digit LD calls)
205 - Common charges for all INTL Calls 011 calls
206 - Info calls 1411,411,5551212, 1555 1212
207 - Other 1 + 10 digits not listed elsewhere
208 - Undefined 011 international calls
209 - 1-XXX info calls 1 XXX 555 1212
210 - 1-700 calls
211 - 1-800 calls 1-800, 1-888, 1-877 calls
212 - 1-900 calls
213 - 976 calls
214 - 710 calls
215 - 0+ calls
216 - International credit calls 01 XXX XXX XXXXXXX
301 - 362 State lists with area codes for USA & Canada
401 - 421 prefixed state groups.
500 - 530 prefixed international country code group
601 - 608 user programmable bands for area codes
609 - 616 user programmable bands for exchange
617 - 621 user programmable bands for International codes
622 - 625 user programmable bands for particular #'s
626 - 630 user programmable bands for alarm #'s, area codes and exchanges.
SUPERVISORY PROGRAMS
800 - parameter dump
999 - clear all memory and load default parameters
998 - Load all default charges
996 - Clear property name
995 - Clear Exception report strings
992 - Delete all entries for 110-112,115,119,120,121,126,128,6xx programs
991 - Delete all calls and room numbers
990 - Delete all calls and room numbers, clear user defined entries, load default
charges, load default SMDR, serial port parameters, grace periods
980 - Save program parameters in non-volatile memory
970 - Restore program parameters from non-volatile memory
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101 - PASSWORD OPTIONS
The passwords can be of 4, 5, or 6 digits. There is a single 6-digit password
programmed into the hardware and cannot be changed. This password would be used
by the maintenance personnel and is known only to the manufacturer's representatives.
There is 1 default password of 5 digits, which is programmed into the unit when shipped
from factory. A maximum of 2 passwords of 5 digits and 3 passwords of 4 digits may be
programmed in the unit. If you try to enter more passwords than the maximum
permitted, an error message will be displayed.
The 5 digit passwords allow access to all programs. Access to programming mode is
denied for 4 digit password users.
Under this program, the user has the following options:
1. Change existing password
2. Define new password
3. Delete existing password
4. View existing password (only with 6 digit master password)
The 5 digit and 4 digit passwords may be changed by the user under this program. The
system prompts the message -
Current Password : (enter the password that needs to be changed)
New Password : (enter the new password).
You may delete only one password at a time. The unit will not allow you to delete the
last remaining 5-digit password.
102 - CONFIGURE SERIAL PORTS
The two serial ports of the system may be configured under this program.
When you go into this program, the unit prompts with the message:
“Configure PBX/SMDR port ? (yes/no) :”
If you press the YES key, the unit will show the current settings for the SMDR serial
port.
The default values shown would be “ 1200, 8 bits, No-parity, 1-stop”
Use the left and right arrow keys to move to the next or previous parameter on the line.
Pressing the NO key will take you through the available options for the current
parameter. To select a different baud rate, position the blinking cursor on the baud rate,
press the NO key repeatedly till the desired baud rate value is displayed on the screen
and then press the YES key. Repeat this procedure till all the parameters are properly
selected as desired. Pressing the ENTER key anywhere will take you to the next screen.
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EXIT key will take you back to the main menu of “Enter program Number”
Repeat the above procedure for the other serial port when the unit prompts with the
message:
“Configure PMS/PC port ? (yes/no) :”
At this point, the NO key will take you back to the main menu. The YES key will show
the currently programmed values for the second serial port.
Note: The PMS/PC port configuration screen will not pop up if the PBX type
selected under program # 116 is SX200 MITEL LITE or ATLAS. The serial
port parameters, in this case, must be defined under program # 116.
The available options for all the individual parameters are:
Baud rate Data bits Stop bit Parity
------------------- ---------------------- -------------------- ----------------------
19200 7 data bits 1 stop bit No parity
9600 8 data bits 2 stop bits Odd parity
4800 Even parity
2400
1200
600
300
103 - CONFIGURE SMDR
The Serial Module Data Record received from the PBX must be decoded properly by
the system and for this, it is essential to define the SMDR of the PBX correctly.
The SMDR definition for the following PBXs are predefined in the unit:
MITEL
JISTEL
CARDINAL
COMDIAL
TOSHIBA
FUJITSU
AT&T
NORTEL
NEC
ATLAS
TRANSTEL
USER DEFINED
If MITEL PBX is selected, one more option is prompted.
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MITEL – Answer detection enabled ? YES/NO
In some locations, the TELCO provides a positive identification of a phone call having
actually been put through. If such a facility is available and the MITEL PBX is
appropriately programmed, it provides this information in the SMDR as an ANSWER
DETECTION character. In such cases, the call duration will always be the actual
duration for which the call was made. Hence, grace period method of charging can be
avoided for these calls.
However, even if the Answer Detection is enabled, the grace period method is applied
for all calls, which do not have the “Answer detection” character ion the SMDR. This is
done, because, typically the Answer detection is available only on T1 lines which are
normally used for Long distance and International calls only. Hence, Toll free and Local
calls etc. do not have Answer Detection facility.
When the USER DEFINED option is selected, you have the option of enabling or
disabling the RULER LINE in the next screen. If the ruler line is enabled, the unit prints
a ruler line on the printer and the incoming call record is printed below it. If the RULER
LINE is enabled, the unit will not process the call, but will print it out directly onto the
printer as received from the PBX, even while the user is still in the programming mode.
Hence, if the SMDR pattern is not known or does not fit the pre-defined PBX types,
enable the ruler line and make a few calls. From the print out, determine the starting
columns and field lengths of the different fields in the call record and enter them in the
user defined SMDR pattern.
If USER DEFINED option is selected, the details must be entered (starting column and
field lengths). Once the User Defined type has been defined, the entered values will be
prompted the next time. If any of the above fields are to be ignored, enter 0000 for that
field. The fields that need to be defined are:
DATE
TIME
DURATION
EXTENSION
CALLED NO
TRUNK ID
AC.CODE
DURATION TYPE hh:mm / hh:mm:ss
mmm.m
mmmss
sssss
Hmmts
Start / End time
For each of the above fields, the column numbers and field lengths of all the fields of the
call record are to be entered. The System prompts the field name and expects a 4-digit
number, giving the starting column number of the field in the call record (a 2-digit
number), followed by the field length (a 2 digit number) e.g. 2805 etc.
The call records stored in the memory after processing the incoming records have a
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predefined format. The length for each of the fields in the processed record has a
maximum limit and hence, even if you define a larger field length in the SMDR format, it
would be truncated. However, if you define a smaller field length, only that many digits
would be taken.
For example, the 'Extn' field has a 4 digit maximum limit and hence, even if you define a
5-digit extension field, only four digits would be taken starting from the column number
specified by you. However, if you define a smaller field length, only that many digits
would be taken.
The DURATION, EXTENSION and CALLED NUMBER fields in the incoming SMDR are
validated for correctness in all incoming call records. If any of these fields contain invalid
characters, the record would be treated as a NON-CALL record.
The DATE and TIME fields are also validated. However, if either one or both of them are
invalid, the current date and time from the real-time clock in the unit is automatically
inserted into the call record.
No validation is done for the TRUNK and AC.CODE fields.
Once the USER DEFINED SMDR is defined fully, you have the option of disabling the
RULER LINE printing. If this is not disabled, the unit will continue to be in a raw data
pass through mode, where it will print the ruler line and then the call record as received
from the PBX.
While processing the calls, the Call-A-Matic automatically takes care of the following :
ALTERNATE CARRIER CALLS – 10xxx or 101xxxx
RIGHT-JUSTIFIED CALLED NUMBERS
DASHES SEPARATING THE AREACODE AND EXCHANGES
If the called number has been dialed with an alternate carrier access code prefixed to
the actual called number, the Call-A-Matic automatically identifies and strips off the
excess digits. However, in the reports and the print on fly records, such calls can be
easily detected since a “+” is prefixed in front of the called number field of the output
record.
If the called number is right justified in the incoming call record, the Call-A-Matic
automatically adjusts the digits properly. Hence, while defining the SMDR fields, the
starting column must be defined in such a way that the leading digits of even the longest
called number – including the Alternate carrier access digits - are not missed out.
104 - SET DATE & TIME
The time and date of the 'real time clock' in the system can be set as per the actual time.
Use the right and left arrow keys to go from one field to the next or previous one. Use
the NO key to scroll through the month and day-of-week. The date and time has to be
entered in by using the digit keys. The YES key would also take you to the next field.
Enter will take you to the next screen.
The time received from the PBX in the call record is used for checking whether the call
was during Evening or Weekend rate period.
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105 - PRINT ON FLY
As soon as a call record is received, it is validated & formatted as per the standard
format of the system, the type of call is identified, the charges calculated and stored in
memory. If this formatted record is to be immediately printed out every time after the
record is received, then enable the 'print on fly' option. By default, this option is
enabled. The options available are -
The NO key and the left / right arrow keys toggle through the available options. Press
YES or ENTER to go to the next screen.
If you set 0 as the number of additional lines between print on fly records, then each of
these records would be printed on consecutive lines.
The serial printer is connected to the port marked SERIAL/PMS PC at the back of the
unit. If both – serial and parallel printers are being used and you want to separate type
of information to appear on the two printers, choose the third or the fourth option given
above. The fifth option is usually used for troubleshooting.
If the PMS option is enabled, this `printer set up’ screen will not pop-up.
106 - RAW DATA PASS THRU
This option is more of a trouble shooting aid and normally needs to be used at
installation time. When this option is enabled, all the data received from the serial port
connected to the PBX will be rerouted to the serial / parallel printer port without any
changes. However, if the serial port receiving data from the PBX itself is not configured
properly to match the PBX parameters, there will be an error from the serial port and no
data will be output onto the printer port.
When finished with this option you must be sure to disable this option or calls will not be
processed. However, this option is automatically disabled at midnight.
Print-on-fly without header (default)
Print-on-fly with Header
Print-on-fly Disabled
Store no charge calls ENABLED (Default) DISABLED
Additional blank lines between print-on-fly records? (0 to 9):
Printer set up: Options available are –
PARALLEL PRINTER ONLY (default)
SERIAL PRINTER ONLY
SERIAL = PFLY ONLY, P’LLEL = ALL DATA
SERIAL = PFLY+NON CALLS, P’LLEL=REPORTS
ALL DATA ON SERIAL & P’LLEL PRINTERS
Raw data pass through from PBX to PRINTER - Disable or Enable
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Call-A-Matic
Default = disabled
If the raw data received from the PBX is being sent out on the second serial port,
care must be taken to set the output baud rate higher than the incoming baud
rate. Or, if the output is being directed to the parallel printer, disable the serial
printer in the Printer setup. Failure to do so will result in errors or the unit will
reset.
107 - GRACE PERIOD
Most of the PBXs cannot detect whether a call was actually completed or not or whether
the called number was busy or there was no answer etc., since the call-through signal is
not available from the CO.
Hence, if a call was made to a number from which there was no reply or was engaged but the caller’s handset was off the hook for 1 minute, the call record would indicate that
the call duration was 1 minute, even though the call was never put through or answered.
In such cases, a grace period can be set for different types of calls. If a call record is
received with a duration less than the grace period for that type of call, it would not be
charged. However, if the call duration is greater than the grace period set in the unit,
then the entire duration of the call - which includes the dialing time and waiting to
connect time - is also charged for. Some PBXs may already have a grace period
setting. (Consult the PBX manual for more details).
Note: The grace period type of call validation is only an approximation method.
Hence, there will always be some instances where a call that was never put
through will be charged for and some calls that were put through would not be
charged for. If “Answer Detection” is enabled in Program #103, the grace
period method of charging will be applied to only those calls that DO NOT
have an answer detection character in the call record.
"LOCAL CALLS enter period in seconds:" 45 seconds
"LONG DISTANCE CALLS enter period in seconds:" 45
"INFORMATION CALLS enter period in seconds:" 10
"INTERNATIONAL CALLS enter period in seconds:" 55
"STORE GRACE CALLS? YES / NO :" Default = no
If the calls, which are within the grace period and hence not charged, are to be stored,
appears in the position of the decimal point to indicate
select YES. In these calls, a
that it is a call within the grace period.
108 - PRINT NON CALL RECORD
A non-call record is any invalid record received from the PBX. The record could be
invalid because it contains invalid characters in the Duration or Extension or Called
number fields or because it is some message or title line output by the PBX or because
of some malfunction.
*
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Call-A-Matic
The two available options Print non-call record (Default)
Do not print non-call record
STORE WAKE UP CALLS
This option is prompted only if MITEL PBX has been selected under program no. 103.
The Wake up calls are stored in a separate area of memory, which can hold between
200 to 300 such records. If this area becomes full, the top 100 records are automatically
purged to make way for fresh records.
109 - AUTO REPORT SCHEDULING
The AUTO NIGHT AUDIT timings and options can be set under this program. If the
auto-night-audit report is enabled, the time at which this program is to be invoked must
be defined. By default the report is disabled.
To print automatically, first ENABLE the report generation, set the time at which the
report is to be printed out and then, set the report options where, you have the option to
purge checked-out calls and admin calls or print only for this AUTO NIGHT AUDIT
report.
If the “purge calls…” option is selected, the room-wise Audit report is printed out and
then the PROFIT & LOSS report is printed out. The deleted Checked out calls &
Checked out summary records for the Checked out rooms are purged from memory and
then the Admin Report is printed out & Admin calls deleted.
If the Auto report has already been invoked once, it will run next, at the same time on
the next day. However, if you re-enter a new time under this program, the Auto report
would be re-invoked once again at the new time, even if the new time falls within the
same day. If the new time were already past the current time, the report would be
invoked as soon you exit from the programming mode.
110 - DO NOT PRINT ON FLY for following extensions
A list of extensions can be entered under this program and for all calls made from these
extensions the calls will not be printed - on – fly. However, the calls would appear on the
screen and be stored normally.
When you run this program the following screen pops up:
The cursor will be flashing on the `V’ of View option. The right arrow key and the NO key
The two available options Do not store Wake up calls (Default)
Store Wake up calls
110 – DO NOT PFLY EXTNS: # entries = 0000
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