Mitel 8528 User Manual

Title space availble here. Title space availble here. Title space availble here. Title space availble here. Title space availble here. (Frutiger 57Cn 16pt)

MITEL

User Guide

8528 Telephone

5000 Communications Platform (CP)

Mitel 8528 Telephone Quick Reference Guide

This guide provides information for frequently used features. For more information about these and other features, refer to the user guide. For voice mail information, refer to the voice mail user guide for your system.

Feature Buttons

Most of the following feature codes work when your telephone is idle. However, if you are on an active call or if the telephone is off-hook, you may need to press

(Special) to activate the feature before you enter

the feature code.

If you make a mistake when entering numbers or characters, you can press (Hold) to move the cursor to the left and delete the characters entered, or you can press

Button Action

(Up) (Down)

(Speaker)

(Mute) Mutes the microphone during a

(Directory) Activates the contact and feature

(Special)

(Redial) Calls the last external number

(Hold) Places the current call on hold.

(Message) Connects to voice mailbox and

* to cancel the feature.

Provides volume control. Scrolls through feature options. Activates Handsfree Mode. Activates features.

call.

DIrectory. Activates features while on a call.

The (Special) button does not cancel features. To cancel features, press the Star button (*).

dialed. You cannot redial internal numbers.

Left/Backspace when entering dialpad characters.

(Transfer) Transfers the current call.

Right/Forward when entering dialpad characters.

notifies when you have messages.

Toggles between Alpha Mode and Numeric Mode when entering dialpad characters.

Commonly Used Feature Codes

Contact your system administrator for more information about system features.

Feature Code

ACD Agent – Log In/Out 328 Automatic IC Call Access – On/Off 361 Automatic Trunk Call Access – On/Off 360 Background Music – On/Off 313 Call Forward – All Calls 355 Call Logging 333 Conference 5 Default Station 394 Directory 307 Display Time And Date 300 Do-Not-Disturb – On/Off 372 Dynamic Extension Express – On/Off 364 Dynamic Extension Express Handoff 388 Handsfree – On/Off 319 Headset – On/Off 317 Hold – Individual 336 Hold – System 335 Hot Desk On/Off 348 Hunt Group – Remove/Replace 324 Message – Cancel Left Message 366 Message – Delete Message 368 Message – Leave Message 367 Message – View Messages Menu 365 Microphone Mute – On/Off 314 Page Receive – On/Off 325 Program Buttons 397 Program Station Passcode 392 Programmable Buttons – Default 395 Queue (Callback) Request 6 Record-A-Call 385 Reverse Transfer (Call Pick-Up) 4 Ring Tone Selection 398 Station Speed Dial 382 Station Speed Dial – Programming 383 Switch Keymap 399 System Forward – On/Off 354 System Speed Dial 381 View Button Assignments 396

Mitel® 8528 Telephone User Guide – Issue 3, February 2011 Page iii

Answering Calls

Lift the handset, or press (Speaker) to answer a call while using a headset or to answer a call in Handsfree Mode.

Placing Emergency Calls

Dial the emergency number (911 U.S. or 999/112 Europe). The system immediately places the emergency call as soon as you dial the number, even if you do not select an outside line.

Placing Internal (Intercom) Calls

With or without the handset lifted, dial the extension number. If you enter incorrect digits, you can press (Hold) to move the cursor backward, deleting the last digits entered. If you are using Handsfree Mode, listen for the double tone, and then begin to speak.

Placing External Calls

Press the Outgoing button, an unlit Call button, or enter the Outgoing Call access code (8 is the default code), and then dial the number.

Redialing External Numbers

With or without the handset lifted, press the (Redial). The system automatically selects a line and dials the number.

Placing Ad Hoc Conference Calls

1. While on the first call, press the Conf button to place the call on hold. CALL NEXT PARTY TO CNF appears.

2. Place a call to the next conference party. For external calls, press the Outgoing button or enter the Outgoing Call access code (8 is the default code), and then dial the number.

3. After the party answers, announce the conference, and then press the Conf button to place the call on hold. If necessary, repeat this step to add the remaining conference party.

4. Press the Conf button again to start the conference. CNF IN PROGRESS appears.

Viewing and Responding to Messages

1. With the handset on-hook, press (Message) Messages are displayed as first in/first out. If there is more than one message, you can repeatedly press (Message) to scroll through the messages.

2. When the desired message is displayed, press #, or lift the handset for privacy, and then press # to respond. (If your handset is off-hook and you press (Message), you automatically place a call to the party or message center who left the message.)

Transferring Calls to Other Extensions

1. While on the call, press (Transfer), and then enter the extension number.

2. Do one of the following:

 Wait for an answer, announce the call, and

then hang up. If the extension is unavailable, press the flashing IC or Call button to return to the caller.

 Hang up to transfer the call and disconnect

the call from your telephone.

Forwarding Calls

1. Press the Fwd button, and then enter the feature code, if applicable. ENTER FORWARD DEST appears.

2. Enter the extension number, or press the Outgoing button or enter the Outgoing Call access code (8 is the default code), and then dial the phone number.

Using Do-Not-Disturb

1. Press the DND button, and then do one of the following:

 Press (Up) or (Down) to scroll

through the messages.

 Enter the two-digit number for the DND

message.

2. After selecting the message, enter the additional text for the DND description, if applicable.

3. Press (Speaker) lift and replace the handset.

Placing a Page Announcement

1. Press 7.

2. Enter the page-zone number (0 to 9).

3. After the tone, make your announcement, and then hang up.

Page iv Mitel

8528 Telephone User Guide – Issue 3, February 2011

Notice

Enter provider information above.

This guide is released by Mitel Networks Corporation and provides information necessary to use the Mitel 8528 Telephone. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice.

Some features or applications mentioned may require a future release and are not available in the initial release. Future product features and applications are subject to availability and cost. Some features or applications may require additional hardware, software, or system administrator assistance.

For sales, service, or technical support, contact your local authorized provider:

If you do not know the contact information for your local provider, use the “Partners” link at the top of the Mitel home

page (www.mitel.com) to find a location near you.

If you have any questions or comments regarding this user guide or other technical documentation, contact the Technical Publications Department (USA) at:

tech_pubs@mitel.com

is a registered trademark of Mitel Networks Corporation.

Mitel

Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copyrighted component of this work in other works must be obtained from Mitel.

Mitel® 8528 Telephone User Guide – Issue 3, February 2011 Page v

Important Safety Instructions and Precautions

Remember the following safety guidelines when using the telephone.

Programming Emergency Numbers

Make sure to do the following when programming emergency numbers and/or making test calls to emergency numbers:

 Remain on the line and briefly explain to the dispatcher the reason for the call.  Perform tests during off-peak hours such as early morning or late evenings.

Safety Notices

The following notices may appear on the product or in the technical documentation.

Notice Description

Caution indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury and/or damage to the equipment or property.

Warning indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury.

Danger indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury.

The exclamation point within an equilateral triangle indicates that important operating and

maintenance (servicing) instructions are included in the literature accompanying the product.

Maintenance and Repair

There are no user serviceable parts inside the telephones. For repairs, return the telephone to an authorized Mitel provider.

NOTE

Changes or modifications not expressly approved by Mitel may void the user’s right to operate the equipment.

Page vi Mitel

8528 Telephone User Guide – Issue 3, February 2011

Power Requirements

CAUTION

Telephone Damage Hazard. To avoid damaging the telephone or Programmable Key Module Interface Module

(PKM IM), make sure the PKM IM is connected to the proper power supply before powering on. Contact your system administrator for more information.

When a PKM IM is attached to the telephone, the telephone requires the Mitel Universal 24 VDC power adapter, part number 50005300.

If necessary, contact your system administrator for assistance before connecting the PKM IM to the centralized power source.

Make sure the PKM IM is plugged into an uninterruptible power supply (UPS). If the PKM IM is plugged into the UPS and the power fails, it should remain powered on for about 10 minutes. If the PKM IM is not plugged into a UPS and the power fails, the current call is dropped and you will not be able to use the telephone until the power is restored.

Software Updates

CAUTION

Telephone Damage Hazard. Do not use your telephone or disconnect it while it is updating software.

The telephone may require occasional software updates when new versions are available. The telephone is configured to download the updates automatically. Contact your system administrator for more information.

Product Disposal Instructions

This symbol indicates that the product is classified as electrical or electronic equipment and should not be disposed of with other commercial or household waste at the end of its working life. For appropriate disposal and recycling instructions, contact your local Mitel provider.

The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) was established by the European Union to minimize negative impact on the environment, control hazardous substances, and curtail landfill expansion by using the best available recovery and recycling techniques.

Mitel® 8528 Telephone User Guide – Issue 3, February 2011 Page vii

Telephone Usage

This equipment is not for connection to the telephone network or public coin telephone service. It is only for use when connected to Mitel systems.

WARNING

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

 Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry

tub, in a wet basement, or near a swimming pool.

 Avoid using an telephone (other than a cordless type) during an electrical storm. There may be a

remote risk of electric shock from lightning.

 Do not use the telephone to report a gas leak in the vicinity of a leak.  Do not connect directly to the Public Switched Telephone Network (PSTN). Any connection of this

telephone to an off premise application, an out of plant application, any other exposed plant application, or to any equipment other than the intended application may result in a safety hazard, and/or defective operation, and/or equipment damage. “Exposed plant” means where any portion of the circuit is subject to accidental contact with electric lighting or power conductors operating at a voltage exceeding 300 volts between conductors or is subject to lightning strikes.

 The socket outlet, if used, shall be located near the equipment and shall be easily located by the user.  Use only Mitel approved power adaptors.  The handset supplied with the telephone is not certified for use with any other telephone. Use of the

handset with any other telephone may have the potential to cause hearing loss in the event of a lighting strike on the outside plant wiring.

Page viii Mitel

8528 Telephone User Guide – Issue 3, February 2011

Notice to Canadian Customers

The Class B digital apparatus complies with Canadian ICES-003.

Notice to U.S. Customers

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

 Reorient or relocate the receiving antenna.  Increase the separation between the equipment and receiver.  Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  Consult the dealer or an experienced radio/TV technician for help.

Notice to European Customers

We, Mitel Networks LTD.

Of, Mitel Castlegate Business Park

Portskewett

Caldicot

NP26 5YR

Declare that for the hereinafter mentioned product the presumption of

conformity with the applicable essential requirements of

DIRECTIVE 1999/5/EC OF THE EUROPEAN

PARLIAMENT (RTTE DIRECTIVE) AND OF THE COUNCIL is given.

Mitel Telephone: 8528

Any unauthorized modification of the product voids this Declaration.

For a copy of the original signed Declaration of Conformity (in full conformance with EN45014), please contact the Regulatory Approvals Manager at the above address.

Mitel® 8528 Telephone User Guide – Issue 3, February 2011 Page ix

Contents

Getting Started 1

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

About Your Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Telephone Feature Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Ring/Message Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Dialpad Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Programmable Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Software Updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Telephone Signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Comfort and Safety Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Headset Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Personalizing Your Telephone 9

Adjusting the Viewing Angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Installing Designation Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Changing Volume Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Changing the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Adjusting the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Listening to Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Using the Dialpad Buttons to Enter Characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Using Programmable Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Default Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Outside Line Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Default Feature Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Viewing Button Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Resetting Programmable Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Resetting the Telephone to the Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Switching Keymaps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Activating Door Relay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Mitel® 8528 Telephone User Guide – Issue 3, February 2011 Page xi

Contents

Answering and Placing Calls 23

Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Answering Waiting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using Automatic Call Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Redirecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Using Automatic Trunk Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Placing Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Placing Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Requesting a Callback (Queuing the Telephone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Using Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Placing External Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Using Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Using System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Using Station Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Storing Station Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Dialing Station Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Deleting Station Speed-Dial Entries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Assigning Speed-Dial Numbers to Programmable Buttons . . . . . . . . . . . . . . . . . . . . . . . . 28

Using the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Using Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Call Features 31

Using Handsfree Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using Ring Intercom Always . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Entering a Hookflash. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Transferring Calls to Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Transferring Calls to External Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Using Reverse Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Viewing Your System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Viewing Caller ID Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Manual Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Page xii Mitel

8528 Telephone User Guide – Issue 3, February 2011

Contents

Using Dynamic Extension Express . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Using the Handoff - Push/Pull Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Receiving Message Waiting Indications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Placing Ad Hoc Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Adding a Conference Party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Transferring a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Dropping Out of a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Ending a Conference and Placing all Parties on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Using Meet-Me Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Conference Assistant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Setting Up a Meet-Me Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Joining a Meet-Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Dropping Out of a Meet-Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Putting a Meet-Me Conference on Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Transferring a Meet-Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Using Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Using Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Using Call Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Using Secondary Extension Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Using Hot Desking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Using Configuration Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Changing Your Station Passcode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Accessing Configuration Assistant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Changing the Dynamic Extension Express Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Changing the DND Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Changing the Manual Call Forwarding Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Managing Meet-Me Conferencing Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Using Remote Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Changing the Dynamic Extension Express Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Changing the DND Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Changing the Manual Call Forwarding Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Changing the Station Passcode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Mitel® 8528 Telephone User Guide – Issue 3, February 2011 Page xiii

Contents

Messages 55

Leaving Messages at Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Viewing and Responding to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Canceling Messages Left at Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Deleting Waiting Inter-Station Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Using Do-Not-Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Using Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Paging Other System Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Placing a Page Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Enabling or Disabling the Page Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Hunt Groups 61

Logging in to ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Logging out of ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Stopping the ACD Hunt Group Wrap-up Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Other Hunt Group Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Requesting Agent Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Diverting Hunt Group Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Hunt Group Supervisor Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Accepting or Rejecting Agent Help Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Monitoring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Stealing Hunt Group Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Using Barge-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Troubleshooting 67

Contact Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Index 71

Page xiv Mitel

8528 Telephone User Guide – Issue 3, February 2011

Getting Started

Welcome

The instructions in this guide are for using the Mitel 8528 Telephone on the Mitel 5000 Communications Platform (CP). The Quick Reference Guide located at the beginning of this guide is an overview of frequently used features.

Your telephone should be powered on and ready to use. If the display is blank, or if the display name, extension number, or time or date are incorrect, contact your system administrator for assistance.

Because a variety of voice mail products work with the 5000 CP, this guide does not include voice mail instructions. For voice mail instructions, refer to the voice mail user guide for your system. For example, refer to the Enterprise Messaging, Unified Voice Messaging, and

Embedded Voice Mail Card User Guide, part number 835.3205, or the Mitel NuPoint Unified Messaging User Guide on the Mitel Web site (http://edocs.mitel.com). Contact your system

administrator for more information about your voice mail system.

Because many telephone features can be programmed to perform various tasks,

NOTE

some features may work differently than the descriptions in this guide. Contact your system administrator for more information.

Getting Started

Mitel® 8528 Telephone User Guide – Issue 3, February 2011 Page 1

Getting Started

1 1

7 1

About Your Telephone

Your telephone is equipped with a two-line display, a hearing aid-compatible handset, a Message Indicator lamp, an internal speaker and microphone, and three types of buttons.

The 8528 Telephone is shown here. See “Telephone Feature Descriptions” on page 3 for more information about the telephone features.

1 – Handset 5 – Dialpad buttons

2 – Display 6 – Programmable buttons

3 – Ring/Message Indicator 7 – External speaker

4 – Feature buttons

Page 2 Mitel

8528 Telephone User Guide – Issue 3, February 2011

Telephone Feature Descriptions

The following sections describe default configurations. Your telephone may be programmed differently. Contact your system administrator for more information. See “About Your Telephone” on page 2 for telephone feature locations.

Handset

The handset provided with this equipment is hearing aid compatible (HAC). If you are using a headset or if you are in Handsfree Mode, you do not need to use the handset. See “Headset Instructions” on page 7 and “Using Handsfree Mode” on page 31 for more information.

Display

The display provides a two-line, 16-character viewing area for using features and identifying callers. When idle, the display shows user information and the time and date.

Ring/Message Indicator

The Ring/Message Indicator flashes or stays lit to indicate call, message, and feature activity. For more information about messaging features, see “Messages” on page 55. Ring/Message Indicator signals are described in the following table.

Indicator Signals Description

Getting Started

Rapidly flashing You have an incoming call.

Slowly flashing You have a waiting message or callback message.

On You are on a call or using a feature.

Off Your telephone is idle.

Speaker

The speaker provides audio for handsfree calls and background music. See “Using Handsfree Mode” on page 31 for information about handsfree calls. See “Listening to Background Music” on page 12 for more information about background music.

NOTE

The 8528 Telephone uses enhanced speakerphone (both parties cannot talk at the same time).

Mitel® 8528 Telephone User Guide – Issue 3, February 2011 Page 3

Getting Started

Feature Buttons

Feature buttons provide quick access to commonly used features. See the following table for descriptions.

Button Action

(Up) (Down) Provides volume control for the ringer, handset, and

speaker. Scrolls through feature options.

(Speaker) Activates Handsfree Mode (speakerphone). See

“Using Handsfree Mode” on page 31. Activates features.

(Mute) Temporarily turns off your microphone during a call.

(Directory) Activates the contact and feature Directory. See

“Using the Directory” on page 29.

(Special) Activates features while on a call. The

(Special) button does not cancel features. To cancel features, press the Star button (

Redial Calls the last external number dialed. You cannot

redial internal numbers.

*).

(Hold) Places the current call on hold.

Left/backspace when entering dialpad characters. See “Using the Dialpad Buttons to Enter Characters” on page 13.

(Transfer) Transfers the current call.

Right/forward when entering dialpad characters. See “Using the Dialpad Buttons to Enter Characters” on

page 13.

(Message) Connects to your voice mailbox and flashes to notify

you of waiting messages. Toggles between Alpha Mode and Numeric Mode

when entering dialpad characters.

Dialpad Buttons

Use the dialpad buttons to dial phone numbers, enter feature codes, and to enter characters when using features that require text input.

Page 4 Mitel

8528 Telephone User Guide – Issue 3, February 2011

Getting Started

Programmable Buttons

Your telephone has 16 programmable buttons.The top seven buttons on the telephone are programmed by the system administrator and cannot be reprogrammed. However, you can program the remaining buttons for quick access to features or speed-dial entries. See “Using Programmable Buttons” on page 16 for instructions.

Button Action

Call 1 Selects an outside line or answers a call.

Call 2 Selects an outside line or answers a call.

Intercom Answers an intercom (internal) call.

Do-Not-Disturb Turns Do-Not-Disturb (DND) mode on or off.

Conference Places a conference call.

Forward Forwards the call to the specified number.

Outgoing Selects an outgoing line for external calls.

Software Updates

When the telephone is plugged in for the first time or after a system upgrade, it may update its firmware. The upgrade process can take up to 13 minutes. During the upgrade, all lamps flash on and off, and the display shows that an upgrade is in process. Do not unplug the telephone during the upgrade.

Mitel® 8528 Telephone User Guide – Issue 3, February 2011 Page 5

Getting Started

Telephone Signals

Your telephone has several audio and visual signals to indicate feature activity. The following are a few helpful tips:

 Lit or blinking buttons indicate call or feature activity.  All telephone button lamps illuminate at the same time for a few seconds when the

telephone is reset or powered on.

 The following actions may cause an error tone:

o Pressing an invalid button combination. o Selecting a restricted feature. o Dialing a restricted or invalid number. o Dialing too slowly between digits. o Waiting too long before performing the next step.

To correct an error tone, hang up and try again.

 Many features “time-out” if you wait too long before performing the next step. If this

happens, you must start over.

 “Off-hook” means the handset is lifted. “On-hook” means the handset is in the cradle.  If your telephone does not have a lamp under the speaker button, the large message

indicator lamp on the top right of the telephone indicates that the speakerphone is in use.

Comfort and Safety Tips

Observe the following comfort and safety tips when using the telephone:

 Do not cradle the handset: Prolonged use of the handset can lead to neck, shoulder, or

back discomfort, especially if you cradle the handset between your neck and shoulder. If you frequently use the telephone, you might find a headset more comfortable. See “Headset Instructions” on page 7.

 Adjust the viewing angle: The built-in stand tilts to give you a better view of the buttons.

See “Adjusting the Viewing Angle” on page 9.

 Protect your hearing: Because prolonged exposure to loud sounds can contribute to

hearing loss, keep the volume at a moderate level. You can adjust the volume levels of the handset receiver or headset. See “Changing Volume Levels” on page 11.

Page 6 Mitel

8528 Telephone User Guide – Issue 3, February 2011

Headset Instructions

Your telephone is designed to work with a headset that has a 4-pin, RJ-type connector. User satisfaction for any particular headset can be quite subjective, so Mitel recommends that you try before buying so you are more likely to be satisfied with the fit, quality, and cost of the solution. This recommendation includes all wired and wireless headsets, including the integrated Plantronics microphone to avoid audio feedback (echo).

Wireless Considerations: To operate, the Plantronics CS50 Wireless Headset must remain within the system’s range operating limit from the base. Refer to the Plantronics CS50 Wireless Headset System User Guide for more details.

When using a headset, press (Speaker) to connect to or disconnect from calls. The Headset icon appears when the headset is in use. You cannot use the handset or speakerphone when the telephone is in Headset Mode. Disconnecting the headset automatically enables the handset.

NOTES

To connect and activate the headset:

1. Insert the headset jack into the Headset port located on the back of the telephone.

2. Dial 317

CS50 Headset. In addition, Mitel recommends using a headset with a built-in

The headset must be hearing aid compatible (HAC). If your headset has a power-saver mode, make sure the system administrator has

enabled the “Headset Connect Tone” feature. If this is not enabled, you may miss the first few seconds of an incoming call.

(Headset on/off). HEADSET MODE ON appears.

Getting Started

Because Headset Mode disables the handset and speakerphone, you

NOTE

To turn off Headset Mode and activate the handset and speakerphone:

Dial 317

must turn off Headset Mode before you can use the handset or speakerphone.

(Headset on/off). HEADSET MODE OFF appears.

Mitel® 8528 Telephone User Guide – Issue 3, February 2011 Page 7

Personalizing Your Telephone

Press tabs on both sides to release and detach unit.

This chapter describes features you can use to personalize your telephone.

Adjusting the Viewing Angle

You can tilt the telephone stand for a better view of the buttons and display.

Personalizing Your Telephone

To adjust the viewing angle:

1. Turn the telephone so it faces away from you.

2. Hold the base firmly, and then press the tabs on the sides of the stand to release and detach the base unit.

3. Hinge the hooks on the base unit into the notches on the back of the telephone, and then snap into place as follows:

 For a high-angle mount, hinge the two lower hooks into the bottom set of notches,

and then snap the two upper hooks into the middle set of notches.

 For a low-angle mount, hinge the two lower hooks into the middle set of notches,

and then snap the two upper hooks into the top set of notches.

Mitel® 8528 Telephone User Guide – Issue 3, February 2011 Page 9

Personalizing Your Telephone

Lens

Fixed Mylar designation card

module

Option

Installing Designation Cards

If you program buttons on your telephone (see page 16), you can install a new paper designation card with the revised button labels. (Paper designation cards are provided by your system administrator.) You can usually slide the paper designation card out and replace it without removing the lens (if necessary, see the following instructions to remove the lens).

You can remove the lens and install a fixed Mylar® designation card, which has labels for the programmable buttons under the display. Contact your system administrator for the Mylar designation card.

To remove the lens and install the fixed Mylar designation card:

1. Remove the screw that holds the option module on the back of the telephone. Keep the screw in a safe place—you must use it in step 6.

2. Lift the lower edge of the option module until you feel the inner tabs release, and then gently lift the upper edge of the module. (To avoid damaging the module or the lens, always lift the lower edge of the module first.)

3. Remove the lens by lifting the upper edge, and then sliding the lower edge down.

4. Place the fixed Mylar designation card on the face of the telephone.

5. Slide the lens tabs into the underside of the telephone.

6. Snap the lens tightly into place by applying pressure to both the middle and top of the lens. Secure the option module using the screw from step 1.

Page 10 Mitel

8528 Telephone User Guide – Issue 3, February 2011

Changing Volume Levels

You can change the following volume levels:

 Ringer (alerting tone)  Handset  Headset  Background music  External speaker

Turning the external speaker volume down to the lowest levels may prevent you

NOTE

You must be using the feature to change the volume level. For example, if you want to change handset volume level, you must be using the handset. However, you can adjust the ringer (alerting tone) volume level when the telephone is idle.

To change a volume level:

To save the volume level:

from hearing the feature “warning tones” that notify you when errors occur (for example, when you enter an incorrect feature code).

While using the feature, press (Up) to increase the volume or press (Down) to decrease the volume.

Press (Up) and (Down) simultaneously. Handset volume 11 cannot be saved.

Personalizing Your Telephone

Changing the Ring Tone

You can select one of nine different ring tones.

To change the ring tone:

1. With the handset on-hook, dial 398.

2. Do one of the following to listen to (or turn off) ring tones:

 Press 0 to turn the ringer off.  Press (Up) or (Down) or 1 to 9 to listen to ring tones.



3. Press (Speaker), #, or lift and replace the handset to select the ring tone.

Adjusting the Display Contrast

You can adjust the display Contrast setting.

To adjust the Contrast setting:

1. While the handset is on-hook, dial 303.

2. Do one of the following to adjust the contrast:

 Press (Up) or (Down) to adjust the contrast.  Press a number on the dialpad (1 = lightest, 8 = darkest) that corresponds to your

desired contrast level.

3. To save the setting, press # or (Speaker).

Mitel® 8528 Telephone User Guide – Issue 3, February 2011 Page 11

Personalizing Your Telephone

Listening to Background Music

If your system is equipped with a music source, you can listen to background music or system audio (for example, organizational conference calls) through the external speaker.

To turn on or turn off background music:

313 (on/off). BACKGROUND MUSIC ON (or OFF) appears.

Dial

Changing the Language

Your system administrator can select two of the following languages as the primary and secondary languages to display text:

 American English  British English  Canadian French  Mexican Spanish  Japanese

The language choices appearing on your display are controlled by system programming. For example, if your system administrator programmed your telephone with American English as the primary language, American English is used for display text. You can change the language by selecting the secondary language. Contact your system administrator for more information.

To change the language:

Dial 301 to select either the primary or secondary language. The display shows text in the selected language.

1. This feature may or may not be enabled for your system.

Page 12 Mitel

8528 Telephone User Guide – Issue 3, February 2011

Personalizing Your Telephone

Using the Dialpad Buttons to Enter Characters

You can use the dialpad buttons to enter text or numbers for features such as Do-Not-Disturb (see page 69) and Station Speed Dial (see page 38).

The following are guidelines when entering dialpad characters:

 Press (Message) to switch from Alpha Mode to Numeric Mode. The (Message)

button stays lit in Alpha Mode and is off in Numeric Mode.

 Press (Hold) to move the cursor to the left and delete characters.  Press (Transfer) to move the cursor to the right.  In Numeric Mode, press # for a hyphen (-).  In Numeric Mode, press * for a colon (:).  Press #, (Speaker), or lift and replace the handset to save entries.

To use the dialpad to enter characters:

Press the dialpad buttons as shown in the following table.

Dialpad Characters — American English and British English

Number of Times Dialpad Button is Pressed

Button

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

:-/,.;()&+*!?#1

ABC2a b c

DEF 3d e f

GH I 4 g h i

JKL5 j k l

MNO 6 m n o

PQRS7 p q r s

TUV8 t u v

WXYZ9wxyz

For example, to enter May 31, you could use the following sequence:

1. In Alpha Mode ( [Message] button is lit), press 6 once to enter an “M.”

2. Press 2 once to enter an “A.”

3. Press 9 three times to enter a “Y.”

4. Press (Message) to switch to Numeric Mode.

5. Press (Transfer) to enter a space.

6. Press 3.

7. Press 1.

8. Press (Speaker), #, or lift the handset to save the entry.

Mitel® 8528 Telephone User Guide – Issue 3, February 2011 Page 13

Personalizing Your Telephone

The following tables show the dialpad characters for the Canadian French, Mexican Spanish, and Japanese languages.

Dialpad Characters — Canadian French

Number of Times Dialpad Button is Pressed

Button 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

:-/,.;()&+*!?#1

ABC2AbcАВЖЗавжз

DEF 3De f ИЙКЛи йк л

GH I 4Gh i Î Ï î ï

JKL5J k l

MNO 6 M n oÔŒóœ

PQRS7 p q r s

TUV8 Tu v ÙÛÜ ù ûÜ

WXYZ9wxyzŸŸ

«»0

Dialpad Characters — Mexican Spanish

Number of Times Dialpad Button is Pressed

Button 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

:-/,.;()&+*!?#1

ABC2Ab cÁÁ

DEF 3De f Éé

GH I 4Gh i Í Í

JKL5J k l

MNO 6 M n oÑÓñ ó

PQRS7 p q r s

TUV8Tu vÚÜú ü

WXYZ9wxyz

¡¿ªº0

Page 14 Mitel

8528 Telephone User Guide – Issue 3, February 2011

+ 64 hidden pages