W5964WPS
Operating instructions
for Washing machine
W 5964 WPS
To avoid the risk of accidents or
damage to the machine it is
essential to read these instructions
before it is installed and used for the
first time.
en-GB
M.-Nr. 09 490 430
Caring for our environment
Disposal of the packing
material
The transport and protective packing
has been selected from materials which
are environmentally friendly for disposal
and should be recycled.
Ensure that any plastic wrappings,
bags etc. are disposed of safely and
kept out of the reach of babies and
young children. Danger of suffocation!
Disposal of your old machine
Electrical and electronic machines
often contain materials which, if
handled or disposed of incorrectly,
could be potentially hazardous to
human health and to the environment.
They are, however, essential for the
correct functioning of your machine.
Please do not therefore dispose of it
with your household waste.
Please dispose of it at your local
community waste collection / recycling
centre or contact your Dealer for
advice. Ensure that it presents no
danger to children while being stored
for disposal.
2
Contents
Caring for our environment .........................................2
Warning and Safety instructions .....................................6
Operating the washing machine.....................................13
Control panel .....................................................13
Display ..........................................................14
Optional programme packages.......................................15
Before using for the first time.......................................16
Preparing the washing machine ......................................16
Calibrating the load sensor to zero ..................................18
Washing environmentally and economically ..........................19
How to wash correctly.............................................20
Extra options ....................................................27
Steam smoothing ..................................................27
Stains 4 ........................................................27
Short............................................................27
Extra quiet .......................................................27
Further extras 4 ..................................................28
Water plus.....................................................28
Extra rinse .....................................................28
Pre-wash ......................................................28
Soak .........................................................28
Rinse hold .....................................................28
The following extra options can be selected in addition to the programme:.....29
Spinning ........................................................30
Final spin speed ..................................................30
Rinse and interim spin ...........................................30
To omit the final spin (Rinse hold) ..................................30
To omit rinse and interim spin and the final spin (No spin) ...............30
Delay start.......................................................31
Programme chart .................................................32
Programme sequence .............................................38
Garment care label symbols ........................................40
Changing the programme sequence .................................41
Cancelling a programme ............................................41
Interrupting a programme ...........................................41
Changing a programme ............................................41
3
Contents
Adding or removing laundry after a programme has started ................42
Safety lock .......................................................42
Detergent .......................................................43
The correct detergent ..............................................43
Water softeners.................................................45
Washing with several components ..................................45
Fabric conditioners and liquid starch ..................................46
Automatic dispensing of fabric conditioner or liquid starch to laundry at the end
of a programme ................................................46
Adding fabric conditioner or starch separately ........................46
Colour run and dye removers/dyes ....................................46
Cleaning and care ................................................47
Cleaning the drum (Hygiene info) .....................................47
External casing and fascia panel .....................................47
Cleaning the detergent dispenser drawer...............................47
Cleaning the filter in the water inlet ....................................49
Problem solving guide ............................................50
The programme does not start .......................................50
One of the following fault messages appears in the display.................51
The following fault messages appear in the display at the end of the programme52
Problems with the load size indicator or calibrating to zero .................53
General problems .................................................54
The door will not open ..............................................56
Opening the drum door in the event of a blocked drain outlet and/or power failure
................................................................57
Blocked drain outlet .............................................57
After sales service ................................................59
Future updates (PC) .............................................59
Guarantee .....................................................59
Optional spare parts and accessories ...............................59
Installation and connection ........................................60
Front view........................................................60
Rear view ........................................................61
Installation surface.................................................62
Transporting the washing machine to its installation site .................62
4
Contents
Removing the transit bars ...........................................62
Re-fitting the transit bars ............................................64
Levelling the machine ..............................................65
Screwing out and adjusting the feet .................................65
Building under a continuous worktop/in a kitchen run ...................66
Washer and Dryer stack ..........................................66
The Miele Waterproof system ........................................67
Connection to the water supply .......................................68
Connection to the drainage system....................................70
Electrical connection U.K. ...........................................71
Consumption data ................................................72
Notes for test institutes: ..........................................73
Technical data ...................................................74
Settings menu ...................................................75
To open the Settings menu........................................75
To select a setting...............................................75
To close the Settings menu .......................................75
Language
Time ............................................................75
Gentle action .....................................................76
Longer pre-wash Cottons ...........................................76
Suds cooling .....................................................76
Lock code .......................................................77
Temperature unit ..................................................78
Buzzer ..........................................................78
Keypad tone .....................................................78
Brightness .......................................................78
Contrast .........................................................78
Standby display ...................................................79
Memory .........................................................79
Anti-crease.......................................................79
Optional accessories..............................................80
CareCollection ....................................................80
! ......................................................75
5
Warning and Safety instructions
This washing machine conforms to current safety requirements.
Inappropriate use can, however, lead to personal injury and
damage to property.
To avoid the risk of accidents and damage to the washing
machine, please read these instructions carefully before using it
for the first time. They contain important information on its
installation, safety, use and maintenance.
Keep these instructions in a safe place and ensure that new users
are familiar with the content. Pass them on to any future owner.
Correct application
This washing machine is not designed for commercial use. It is
~
intended for use in domestic households and in similar working and
residential environments.
The washing machine is not intended for outdoor use.
~
It must only be used as a domestic appliance to wash items
~
which are specified by the manufacturer as being washable on the
care label.
Any other usage is not supported by the manufacturer and could be
dangerous. Miele cannot be held liable for damage resulting from
incorrect or improper use or operation of the washing machine.
The washing machine can only be used by people with reduced
~
physical, sensory or mental capabilities, or lack of experience and
knowledge, if they are supervised whilst using it or have been shown
how to use it in a safe way and understand the hazards involved.
6
Warning and Safety instructions
Safety with children
Children 8 years and older may use, clean or maintain the
~
washing machine without supervision only if they have been shown
how to do so in a safe way and understand the hazards involved.
Children under 8 years of age must be kept away from the
~
machine unless they are constantly supervised.
The washing machine is not a toy! To prevent the risk of injury, do
~
not allow children to play with it or near it, or to play with the
controls.
For machines with a 'porthole' door, remember that the porthole
~
glass will be hot when washing at high temperatures
Do not let children touch it.
7
Warning and Safety instructions
Technical safety
Before setting up the washing machine, check it for any externally
~
visible damage.
Do not install or use a damaged washing machine.
Before connecting the washing machine, ensure that the
~
connection data on the data plate (voltage and frequency) match
the mains electricity supply. If in any doubt, consult a qualified
electrician.
The electrical safety of this washing machine can only be
~
guaranteed when correctly earthed. It is most important that this
basic safety requirement is observed and regularly tested, and
where there is any doubt the household wiring system should be
inspected by a qualified electrician. The manufacturer cannot be
held liable for the consequences of an inadequate earthing system
(e.g. electric shock).
Do not connect the washing machine to the mains electricity
~
supply by an extension lead. Extension leads do not guarantee the
required safety of the machine (e.g. danger of overheating).
Faulty components must only be replaced by genuine Miele
~
original spare parts. Only when these parts are fitted can the safety
standards of the machine be guaranteed.
8
Warning and Safety instructions
Unauthorised repairs could result in unforeseen dangers for the
~
user, for which Miele cannot accept liability. Repairs should only be
undertaken by a Miele approved service technician.
If the connection cable is faulty it must only be replaced by a
~
Miele approved service technician to protect the user from danger.
The machine must be isolated from the electricity supply in the
~
event of a fault and during installation, maintenance and repair work.
The Miele "Water protection system" protects from water damage
~
provided the following conditions have been met:
– the machine is correctly plumbed in and connected to the
electricity supply.
– if a fault has been identified, the machine must be examined by a
competent person before further use, and repaired if necessary.
In areas which may be subject to infestation by cockroaches or
~
other vermin, pay particular attention to keeping the machine and its
surroundings in a clean condition at all times. Any damage which
may be caused by cockroaches or other vermin will not be covered
by the guarantee.
This machine must not be used in a non-stationary location (e.g.
~
on a ship).
Do not make any alterations to the washing machine, unless
~
authorised to do so by Miele.
9
Warning and Safety instructions
Correct use
Do not install your washing machine in rooms where temperatures
~
below freezing may occur. Frozen hoses may burst or split. The
reliability of the electronic control unit may be impaired at
temperatures below freezing point.
Before using the washing machine for the first time, check that
~
the transit bars at the rear of the machine have been removed (see
section on "Installation and connection"). During spinning, a transit
bar which is still in place may result in damage to both the machine
and adjacent furniture or appliances.
Turn off the stopcock if the machine is to be left for any length of
~
time (e.g. holiday), especially if there is no floor drain (gully) in the
immediate vicinity.
Flooding danger.
~
If hooking the drain hose into a wash basin, check that the water can
drain off quickly enough to prevent the sink from overflowing. Make
sure the drain hose is secure, so that the force of the water flowing
out of the hose does not dislodge it.
Take care to ensure that foreign objects (e.g. nails, pins, coins,
~
paper clips) do not find their way into the machine with the laundry.
These may damage components of the machine (e.g. suds
container, drum), which in turn can result in damage to the laundry.
Take care when opening the drum door after using the steam
~
function. Danger of burning due to escaping steam and the high
temperature of the surface of the drum as well as the porthole glass.
Stand back away from the machine and wait until the steam has
dissipated.
10
Warning and Safety instructions
If the correct amount of detergent is dispensed, the machine
~
should not need to be descaled. If, however, you do wish to descale
the machine only use proprietary non-corrosive descaling agents
and strictly observe the instructions on the packaging. A special
descaling agent is available to order from the Miele Spare Parts
Department or via the internet on www.miele-shop.com.
Textiles which have been pre-treated in solvent based cleaning
~
agents must be thoroughly rinsed in clean water before being
washed in the machine.
Do not use solvent based cleaning agents, e.g. those containing
~
benzine, in this machine, as this may result in damage to component
parts and create toxic fumes. Such agents also pose a fire and
explosion hazard.
Do not use solvent based cleaning agents, e.g. those containing
~
benzine, to clean the outside surfaces of this machine. They can
cause damage to plastic surfaces.
Only use dyes specified by the manufacturer as being suitable for
~
use in a domestic washing machine. Always observe the
manufacturer's instructions carefully.
Colour run and dye removers contain sulphur compounds which
~
can cause damage such as corrosion. Do not use these products in
this machine.
If detergent comes into contact with the eyes, rinse them
~
thoroughly with lukewarm water immediately. If swallowed, seek
medical assistance immediately and retain the packaging or label
for reference. Those with skin problems or sensitive skin should
avoid their skin coming into contact with detergent.
11
Warning and Safety instructions
Accessories
Accessory parts may only be fitted when expressly approved by
~
Miele. If other parts are used, guarantee, performance and product
liability claims will be invalidated.
Miele cannot be held liable for damage caused by noncompliance with these Warning and Safety instructions.
12
Control panel
Operating the washing machine
a Start/Stop button
For starting the programme selected
and cancelling a programme once it
has started.
b Display with X, OK and Y buttons
See the following page for more
information.
c + button
For selecting delay start.
d PC/Optical interface
This is used by service technicians
to run diagnostic checks on your
machine and can also be used to
update programming data in the
future.
e Load/Detergent button
For calling up the load size or the
recommended amount of detergent,
and for calibrating the load size
sensor to zero.
f Extra option buttons with indicator
lights
Various extra options can be added
to the washing programmes.
g Programme selector
For selecting a programme. The
programme selector can be turned
clockwise or anti-clockwise.
h K button
For switching the washing machine
on and off.
To save energy, the washing
machine will switch itself off
automatically 15 minutes after the
end of the programme/anti-crease
phase or after being switched on if
no other selection is made.
i Door button
Opens the machine door.
13
Operating the washing machine
Display
The display is operated using the X,
OK and Y buttons.
– Press the X button
to move down to the next text or to
decrease the value highlighted in the
display.
– Press the Y button
to move up to the next text or to
increase the value highlighted in the
display.
– Press the OK button
to confirm the value highlighted in
the display.
Programme selection examples
To decrease or increase a value
Cottons
s NNNNEEEEM 1600 rpm
Multiple option selection
If a value is selected there will be a tick
9 next to it.
Further extras
Water plus
9
8 Extra rinse
;
,
Press the X or Y button to scroll down
or up the options in the display. Press
the OK button to select the highlighted
value. You can now select the next
value, if you wish.
Single option selection
Here one of the values is always
selected. A tick
( will appear next to
the one currently selected. The other
values are deselected automatically.
Gentle action
Off (
On ,
;
Press the X or Y button to scroll down
or up the options in the display. Press
the OK button to select the highlighted
value.
To come out of a sub-menu
Select Back # to come out of the sub-
menu or wait for approx. 15 seconds
and the display will return to the
programme menu automatically.
Duration: 2:59 h
Press the X button to decrease the
temperature and the Y button to
increase the temperature.
14
Operating the washing machine
The following are selected via the
display
wash temperature
–
final spin speed
–
the soak time
–
delay start
–
cancellation of a programme
–
safety lock
–
The following are selected via
Further programmes/Settings 4
– Steam care
– Sportswear
– Trainers
– Outerwear
– Proofing
– Soft toys
– First wash
–
Silks /
Optional programme packages
Additional programme packages
(containing a number of individual
programmes) are available for
downloading into your machine.
These have to be downloaded by a
Miele service engineer.
The following programme packages
can be downloaded into your machine
if they were not supplied with your
machine ex-works (depending on
model):
Nursery
–
– Eco
– Home XL
– Hygiene & kids
– Medic
– The new programmes can then be
selected by turning the programme
selector to Further programmes/
Settings 4.
–
Pillows
–
Curtains
–
Separate rinse
–
Starch
–
Maintenance prog.
15
Before using for the first time
Preparing the washing
machine
Before using the machine for the first
time ensure that it is correctly
installed and connected. See
"Installation and connection". Also
check that the drain filter is securely
tightened to prevent the risk of water
leaks during use.
This washing machine has
undergone a complete functional test
at the factory and there will be some
residual water in the drum from this
process.
Preparing the washing machine for use
is done in six stages. The washing
machine guides you automatically
through steps 1. to 5.
1. Welcome screen
2. Set the language
You will be asked to select the
language you require for the display. It
is possible to select another language
at any time via Further programmes/
Settings 4 in the Settings sub-menu.
Sprache
deutsch
english ,
Press the X and Y buttons to scroll
^
;
through the options until the
language that you want is
highlighted. Press the OK button to
confirm your selection.
3. Set the time of day
The display for setting the time will then
appear.
Time
^ Press the K button.
The welcome screen will appear in the
display for 3 seconds. The display for
setting the language will then appear.
The welcome screen will appear in
the display every time the washing
machine is switched on until a
programme lasting longer than
1 hour has been completed.
16
12:00
^
Press the X button to decrease or the
Y button to increase the hour.
^
Confirm the hour selected with the
OK button. Then do the same to set
the minutes.
Before using for the first time
4. Reminder to remove transit bars
To avoid the risk of damage, the
transit bars must be removed before
the machine is used for the first time.
See "Installation and connection" for
instructions on how to do this.
After removing the transit bars (if this
^
has not already been done by your
fitter) press the OK button.
5. Continue preparing the washing
machine for use as described in the
Operating instruction manual
An initial wash programme now has to
be carried out in order to complete the
preparation process.
^ Confirm the message by pressing the
OK button.
Your machine is now ready for the first
programme to be run.
15:00
6. Run your first programme
The washing machine has a sensor
which measures the amount of laundry
in the drum. This determines the
amount of detergent required which
appears as a recommendation in the
display. To enable the load size sensor
to function correctly, you must first run
a Cottons r programme without any
laundry and without detergent.
Open the stopcock.
^
Turn the programme selector to
^
Cottons.
Cottons
r 1600 rpm
Duration: 2:59 h
^ Press the Start/Stop button.
^ At the end of the programme switch
the machine off.
The washing machine is now ready for
use.
Select programme
17
Calibrating the load sensor to zero
After running the first programme, the
load sensor has to be calibrated to
zero as you would with bathroom
scales.
Switch on the machine.
^
Open the drum door.
^
Turn the programme selector to
^
Cottons.
^ Press and hold the Load/Detergent
button pressed in until the following
message appears in the display:
Zero setting OK
:
^
Switch off the washing machine.
18
Washing environmentally and economically
Energy and water consumption
Water consumption and energy
–
usage are determined by the size of
the load.
To make the most out of your
machine, load the maximum dry load
for the programme you are using.
When smaller amounts of laundry are
–
washed, the automatic load
recognition system will reduce the
amount of water, time and energy
used. This may mean that the time
left shown in the display is adjusted
during the course of the wash
programme.
– Use the Express 20 programme for
small loads.
– Modern detergents make it possible
to wash at lower temperatures (e.g
20°C). Washing using lower
temperature settings will save
energy.
– To maintain the hygiene of the
washing machine, carry out a hot
wash (60°C or above) using powder
detergent at regular intervals. The
Hygiene Info message will appear in
the display to remind you to carry out
a hot wash.
Detergent
Do not exceed the amounts of
–
detergent recommended by the
manufacturer on the packaging.
Adjust the dosage to the degree of
–
soiling of the laundry.
Reduce the amount of detergent for
–
smaller loads. Use the Load/
Detergent button.
Choosing the correct Extra option
(Short, Soak, Pre-wash)
Select:
– A wash programme together with the
Short extra option for light to normal
soiling where there are no obvious
marks.
– A wash programme without any extra
options for normal to heavy soiling
with visible staining.
– A wash programme together with the
Soak extra option for very heavily
soiled laundry.
–
The Pre-wash extra option for laundry
with large amounts of dirt (e.g. dust,
sand).
When drying with a tumble dryer
Selecting the highest possible spin
speed for the wash programme will
save energy when drying in a tumble
dryer afterwards.
19
How to wash correctly
Brief instructions
The headings numbered A, B, C,...
show the operating sequence and can
be used as brief instructions.
A Sort the laundry
^ Empty all pockets.
,
Foreign objects (e.g. nails,
coins, paper clips, etc.) can cause
damage to garments and
components in the machine.
^
Badly soiled areas, stains etc. should
be cleaned as soon as possible,
preferably whilst still fresh. Spillages
should be carefully dabbed off using
a soft colourfast cloth. Do not rub!
Badly soiled areas can be pre-treated
with liquid detergent, stain removers
etc. first, following the manufacturer's
instructions. With particularly stubborn
stains ask your dry cleaner for advice.
If you use a solvent-based
,
cleaning agent (e.g. one containing
benzene) to pre-treat a stain, make
sure that any plastic parts (e.g.
buttons) are protected, and that the
cleaning agent is rinsed off before
washing the garment in the machine.
Do not use solvent-based
,
cleaning agents in or on this machine.
Sort the laundry by colour and by
^
care label. Most garments have a
textile care label in the collar or side
seam.
Dark textiles often contain excess dye
and should be washed separately
several times before being included in
a mixed load. Always wash whites and
coloureds separately.
– Curtains: Remove lead weights first
or place in a laundry bag.
–
Underwiring and collar stiffeners:
Any loose wiring in bras, shirt collar
stiffeners, etc. should be removed or
sewn in.
–
Knitted garments, trousers and
jeans, T-shirts and sweat shirts: Turn
inside out, if recommended by the
manufacturer.
–
Close any zips, fasten hooks and
eyes etc before washing.
–
Fasten duvet covers etc. to prevent
small items from being rolled up
inside them.
Do not wash any items in this machine
which are specified by the
manufacturer as not washable on the
care label. (h symbol)
20
How to wash correctly
B Switch on the washing machine
The interior drum lighting will come on.
The drum lighting will go out
automatically after five minutes. Press
the Door button to switch the drum
lighting back on again.
All the programme buttons will come
on, and the display will ask you to
select a programme.
C Select a programme
Via the programme selector:
Via the programme selector at the
Further programmes/Settings4
position
^ When you turn the programme
selector to Further programmes/
Settings 4 , these will appear in the
display.
Further programmes
Settings !
Steam care ,
;
^
Turn the programme selector to the
required programme.
^
Press the X or Y button to scroll
through the options until the
programme you want is highlighted
and confirm your selection by
pressing the OK button.
The programme selected will appear in
the display.
21
How to wash correctly
D Select a temperature / spin speed
If required, you can change the
suggested temperature and/or spin
speed within a given range.
Cottons
r 1600 rpm
Duration: 2:59 h
Press the X or Y button to alter the
^
temperature.
By pressing the OK button you
^
switch to changing the spin speed
and back again.
Cottons
r 1600 rpm
Duration: 2:59 h
^ Press the X or Y button to alter the
spin speed.
E Select an extra option(s)
Select any extra options by pressing
^
the appropriate button. The relevant
indicator light will come on to show
which extra option has been
selected.
^ Press the Further extras 4 button to
select the following extra options
(depending on the programme
selected): Water plus, Extra rinse,
Pre-wash, Soak and Rinse hold.
22
Not all the extra options are suitable for
use with every programme.
You can only select extra options which
are compatible with the programme
being used.
See "Extra options" for more
information.
F Load the drum
Press the Door button to open the
^
drum door.
The load size indicator display will
appear.
Load
8 < 25%
The display shows the amount of
laundry loaded in the drum asa%(in
25% steps) of the maximum load
permissible for the programme
selected.
^ Unfold the laundry and load loosely
into the drum. Mixing both large and
small items gives better wash results
and also helps distribute the load
evenly during spinning.
How to wash correctly
Make sure that no items are caught
between the drum door and seal.
^ Shut the door with a gentle swing.
The most efficient use of energy and
water is achieved when a full load is
washed. However, do not overload as
this causes creases and reduces
cleaning efficiency.
23
How to wash correctly
G Add detergent
When the door is closed, the load size
indicator will be replaced with the
detergent percentage display.
Detergent
7 100%
The percentage shown relates to the
amount of detergent recommended by
the manufacturer on the packaging.
40% = Add slightly less than half
the amount recommended
50% = Add half the amount
recommended
60% = Add slightly more than half
the amount recommended
75% = Add three quarters of
the amount recommended
100% = Add the full amount of
detergent recommended
It is important to dispense the correct
amount, because
too little detergent results in:
Laundry not getting properly clean
–
and with time it may become grey
and hard to the touch.
Greasy particles clinging to laundry.
–
Limescale deposits on the heater
–
elements.
too much detergent results in:
Excessive foam which causes a low
–
level of agitation and poor wash,
rinse and spin results.
– High water consumption (an
additional rinse cycle will
automatically switch in).
– A burden to the environment.
You also need to take the level of
soiling and water hardness into
account.
24
Pull out the detergent drawer and
^
add detergent to the compartments
as follows:
i
Detergent for the pre-wash (divide
the total recommended amount as
follows: add
2
and
/3to compartment j)
1
/3to compartment i
j
Detergent for the main wash,
including Soak if selected
How to wash correctly
H Select Delay start (if required)
Press the + button and set the time
^
you wish the programme to end at.
See "Delay start" for more information.
I Start the programme
Press the flashing Start/Stop button.
^
If a delay start time has been set, then
this will count down in the display. At
the end of the delay start time or imme
diately after the programme has started
(if no delay start time has been
selected) the estimated programme
duration will appear in the display.
During the first 8 minutes the machine
measures how much water is being
absorbed by the laundry. The
programme duration may be longer or
shorter depending on this absorbency
rate.
The programme sequence is also
shown in the display. The washing
machine lets you know which section of
the programme has been reached.
-
§
Fabric conditioner or liquid starch
^
Close the detergent drawer.
See "Detergent" for further information.
The drum lighting switches off once the
programme has started.
25
How to wash correctly
J Programme end - unload the drum
In the anti-crease phase after the
programme has finished, the following
will appear alternately in the display:
Cottons
r 1600 rpm
Anti-crease
and
Programme finished
Unload the drum
:
before switching off
Caution. After using the steam
,
function, there is danger of burning
due to escaping steam and the high
temperature of the surface of the
drum as well as the porthole glass.
Stand back away from the machine
and wait until the steam has
dissipated.
^
Press the Door button to open the
drum door.
Check that all items have been
removed from the drum. Items left in
the drum could discolour other items
in the next wash or become
discoloured themselves.
^ Check the folds in the door seal for
any small articles, e.g. buttons, which
might be lodged there.
Important
Always remove the laundry before
switching the machine off. This is
important to ensure that the load size
indicator works correctly.
The machine will switch off
automatically 15 minutes after the
end of the anti-crease phase. You will
need to press the K button to switch
it back on again.
^
Remove the laundry.
26
^
Turn the programme selector to the
Stop position.
^
Switch the machine off with the K
button.
^
Close the drum door. Otherwise there
is the danger of objects being placed
inadvertently in the drum. If these
remained unnoticed and were
washed in the next load, they could
damage the laundry.
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