Miele DA2580, DA2510 User Manual

EXP Guarantee
MX Póliza de Garantía
AU, NZ Warranty
US Limited Warranty
CA Limited Warranty
Garantie Limitée

M-Nr. 10 765 790

Guarantee / Guarantee card Export

Guarantee Export (Countries without Miele subsidiaries)

I. Conditions of Guarantee

Miele & Cie. will guarantee equipment which:

1. has been purchased from one of its authorised distributors or dealers or directly from the factory.

2. has been installed by an authorised service agent, in as far as necessary.

II. Extent of guarantee

1. Miele & Cie. will replace free of charge, FOB German seaport/Free German delivery
station/-border only, excluding transportation cost to another destination and other cost such as customs duty,
labour cost etc. On special request by Miele defective components resulting from poor workmanship subject
to the above conditions are to be returned to the factory at the expense of the owner. These components then
automatically become the property of Miele & Cie.

2. The validity of any claim under the terms of this guarantee in respect of any defect covered by this guarantee is
subject to an inspection of the parts concerned at the Miele factory.

3. This guarantee will not cover any fault or defect caused by:
a) Faulty installation, viz. the failure to observe the official installation instructions.
b) Misuse of the appliance, e. g. the use of unsuitable detergents or lack of maintenance.
c) The deterioration of components subject to normal wear and tear, such as V-belts, brake linings
and rubber items, etc.
d) Damage caused as the result of handling during transit, atmospheric conditions or from forces
outside our control, etc.
e) Repairs or modifications carried out by firms other than authorised Miele Service Agents or
dealers.

4. Any other type of claim whatsoever, whether in respect of nullification, depreciation, the replacement of the
appliance, financial recompense arising as the result of repairs carried out by a third party and claims in respect
of damaged laundry are absolutely excluded.

III. Terms of guarantee and notifications of claims

1. This guarantee is valid for 12 months.
The term commences from the date of delivery, which must be entered on the guarantee card by the Miele
Service Agent. Replacements made under the terms of the guarantee do not alter the terms of the guarantee.

2. The user must notify all claims to either the Miele Service Agent, or if the appliance was purchased directly, to the
factory at Gütersloh.

IV. Miscellaneous

Further claims for damage will not be accepted by Miele.

Model No.: Serial No. of machine:

The Miele product as designated above is of perfect quality and functional design. Miele undertakes to
rectify free of charge faults in material or production which are covered by the guarantee.

Date of purchase:

Installed by
(Name of installation company):
stamp of company

signature of retailer

2

POLIZA DE GARANTIA MÉXICO

Lo que cubre la garantía y por qué periodo se extiende:

Miele, S.A. de C.V. garantiza la compra original de este electrodoméstico marca Miele que el comprador con domicilio
en los Estados Unidos Mexicanos haya realizado a un distribuidor autorizado, tienda o a la empresa misma de:
a. Cualquier defecto de fabricación en sus materiales, mano de obra, partes y/o componentes que generen fallas en

el funcionamiento y/o desempeño del equipo con base en las especificaciones técnicas incluídas en el manual de
uso y manejo del mismo.

b. El periodo de garantía para el electrodoméstico, sus accesorios, partes y/o componentes, es de 2 años a partir

de la fecha de instalación.

c. La garantía no cubre daños o defectos en los siguientes casos:

- Cuando el equipo ha sido utilizado en condiciones distintas a las normales.

- Cuando el equipo no ha sido operado con base en las instrucciones y/o manual de uso que lo acompaña.

- Cuando el equipo ha sido instalado, alterado o reparado por terceros no autorizados por Miele México.

- Cuando el equipo ha sido extraído de su empaque original y no cuenta con los sellos de seguridad al

momento de ser realizada su instalación por parte de un Técnico Autorizado Miele.

d. Cualquier desperfecto o falla ocasionada por una instalación deficiente realizada por algún técnico distinto al

Servicio Técnico Autorizado de Miele inválida la garantía. La empresa no se hará responsable por reclamaciones
de Cliente Final derivadas de una instalación deficiente por un tercero no autorizado por Miele México.

e. El Técnico Autorizado Miele, al momento de realizar la instalación, sellará la Póliza de Garantía de cada equipo

instalado con su nombre, firma y fecha de instalación.

f. En caso de equipos "Free-Standing", la tienda o Distribuidor Autorizado Miele sellará la Póliza de Garantía de

cada equipo vendido con su nombre, firma y fecha de venta.

g. Miele México desconoce cualquier otra garantía expresa o implícita en el equipo o cualquier otra garantía que

haya sido ofrecida por un tercero.

h. Miele México no asume ninguna responsabilidad o cualquier otra obligación con respecto a daño a personas

o bienes que resulte del uso de algún equipo de nuestra marca o sus accesorios, partes, componentes,
refacciones, etc., cuando dicho equipo, accesorios, partes, componentes, refacciones, etc., no hayan sido
comprados a algún distribuidor, tienda, etc., autorizado por Miele México.

i. Cualquier compra de equipos, accesorios, partes, componentes, refacciones, etc., de cualquier otro origen,

distribuidor o tienda no autorizados por Miele México será bajo el propio riesgo del comprador.

Procedimiento para hacer efectiva la garantía:

Si este electrodoméstico resulta defectuoso y se encuentra dentro del periodo de garantía, el comprador deberá:
a. Presentar el electrodoméstico defectuoso en el Centro de Servicio abajo indicado y presentar la Póliza de

Garantía debidamente sellada por el técnico que lo instaló. Esta garantía incluye los gastos de transportación del
electrodoméstico razonablemente erogados que deriven de su cumplimiento dentro de la red de servicio de Miele.

b. Los establecimientos en los Estados Unidos Mexicanos donde se puede hacer efectiva la garantía son los siguientes:
Miele, S.A. de C.V.

Miele Service Center
German Center
Av. Santa Fé # 170
Lomas de Santa Fé
C.P. 01210 México, D.F.
Tel.: 01 800 MIELE 00
(01 800 64353 00)
Correo electrónico:
[e-mail]

Exclusión de otras garantías:

Excepto por la garantía limitada ofrecida en este documento, Miele desconoce cualquier otra garantía expresa o
implícita con respecto al electrodoméstico, aparato eléctrico o electrónico. Cualquier garantía de comercialización o
propiedad para un propósito en particular, está limitada en su duración o término a la garantía limitada otorgada en
este documento.

3

POLIZA DE GARANTIA MÉXICO

Limitantes de responsabilidad para daños especiales, incidentales o consecuenciales:

Miele no asume ninguna responsabilidad o cualquier otra obligación con respecto a daño a personas o bienes que
resulte del uso de algún electrodoméstico de nuestra marca o sus accesorios, partes, componentes, refacciones,
etc., cuando dicho electrodoméstico, accesorios, partes, componentes, refacciones, etc., no hayan sido comprados
a algún distribuidor, tienda, etc., autorizado por Miele. Cualquier compra de un electrodoméstico, accesorios, partes,
componentes, refacciones, etc., de cualquier otro origen, distribuidor o tienda no autorizados será bajo el propio
riesgo del comprador. Miele específicamente no se responsabiliza, directa o indirectamente, y desconoce cualquier
daño incidental, especial o consecuencial o cualquier otro tipo de daño derivado de cualquier incumplimiento,
agravio, falta de responsabilidad o de cualquier otra teoría legal derivado del mal uso de este producto, al no seguir
las indicaciones estipuladas en el manual.

Leyes de los Estados Unidos Mexicanos:

Las limitaciones contendidas en la presente garantía limitada serán válidas en la medida en que lo permitan las leyes
de los Estados Unidos Mexicanos.

Servicios:

Para mayor información sobre cualquier aspecto relacionado con la presente garantía o con el electrodoméstico
amparado por la misma, y para obtener partes, componentes, consumibles y accesorios, favor de contactar a:

Miele, S.A. de C.V.
Miele Experience Center
Arquímedes # 43
Col. Polanco Chapultepec
Delg. Miguel Hidalgo
C.P. 11560 México, D.F.
Servicio post venta:
Tel.: 01 800 MIELE 00
(01 800 64353 00)
Correo electrónico:
[e-mail]
www.miele.com.mx

Miele Service Center
German Center
Av. Santa Fé # 170
Lomas de Santa Fé
C.P. 01210 México, D.F.
Tel.: 01 800 MIELE 00
(01 800 64353 00)
Correo electrónico:
[e-mail]

4

TARJETA DE GARANTIA

Producto:

Modelo No.: Número de serie del producto:

Miele garantiza este producto libre de defectos en materiales y desempeño,
Miele cubrirá el material y desempeño bajo los lineamientos de esta póliza
de garantía sin costo para usted.

Fecha de entrega:

Fecha de instalación:

Comprado a:

TARJETA DE GARANTIA MX

Por favor complete esta información y envíela a Miele via fax o e-mail.

Nombre:

Modelo No / Producto

No. de serie de producto

A

Dirección:

Estado:

Número telefónico:

Nombre de la tienda, distribuidor etc, vendedor:

Ciudad:

Día de instalación: Firma del cliente:

Día Mes Año

CP:

Estado:

Warranty Card Australia / New Zealand

Please review the enclosed document carefully as it governs your purchase with Miele Australia Pty Ltd (ACN 005
635 398 ABN 96 005 635 398 of 1 Gilbert Park Drive Knoxfield VIC 3180) and Miele New Zealand Limited (IRD 98 463
631of Unit L, 10-20 Sylvia Park Road Mt Wellington 1060 Auckland), jointly referred to as Miele. It sets out your rights
and obligations with respect to your purchases, including important limitations and exclusions.

WARRANTY

Miele Products are subjected to rigorous testing and assessment as to their quality and fitness.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure
does not amount to a major failure.
Warranties and conditions as to the merchantability and fitness for purpose of Miele Domestic Products are implied
under consumer protection legislation in Australia and New Zealand. The Warranty in this clause is independent of,
and does not exclude or limit, any non-excludable statutory warranties and conditions implied by such legislation.
In the case of Domestic Products Miele warrants that the product/s will be free from defects in materials and
workmanship for a period of 24 months from:
i. the date of delivery, or

ii. where applicable, settlement of the development (evidentiary documentation required), or
iii. where applicable, six months following the practical completion of any development.
In the case of Professional Products Miele warrants that the product/s will be free from defects in materials and

workmanship for a period of 12 months from:
i. the date of delivery, or

ii. where applicable, settlement of the development (evidentiary documentation required), or
iii. where applicable, six months following the practical completion of any development.
Miele does not make any further representation or warranties as to the merchantability of its Product range.

Miele reserves the right to inspect and test the Products for the purpose of determining the extent of any defect and
the validity of any claim made under this Warranty. All defective Parts and Products replaced by Miele under this
Warranty will be deemed to be the property of Miele.
This Miele Warranty will not apply if the Product is rendered faulty by a factor other than a defect in materials and
workmanship. Such factors include but are not limited to:
i. damage through misuse / neglect (including failure to maintain, service or use with proper care);

ii. use for a purpose for which the product was not sold or designed;
iii. in the case of domestic appliances and vacuum cleaners, commercial use;
iv. use or installation (where applicable) which is not in accordance with any specified instructions for use or

installation;

v. use or operation after a defect has occurred or been discovered;
vi. damage through freight, transportation or handling in transit (other than when Miele is responsible);
vii. damage through exposure to chemicals, dusts, residues, excessive voltage, heat, atmospheric conditions or other

forces or environmental factors (i.e. vermin damage) howsoever outside Miele's control;

viii. repair, modification or tampering with by the purchaser or any person other than Miele or an authorised Miele

Service Agent; or

ix. use of parts, components or accessories which have not been supplied by or specifically approved by Miele

(including use of a dust bag other than genuine high performance Miele dust bag).

This Warranty does not apply to consumables such as batteries, filters or globes.
The Miele Warranty provided under this clause is a transferable right. Customer must retain proof of purchase (receipt)
in order to be eligible to make a Warranty Claim.

6

Warranty Card Australia / New Zealand

HOW TO MAKE A WARRANTY CLAIM

Conduct a basic check of the product i.e. to establish if it is appropriately connected. It is also a good idea to check
the Miele user manual. If the problem persists follow our simple claims process:

1. Notify Miele who will arrange Warranty Repair or Service, call 1300 731 822

(Australian residents) / [phone] (New Zealand Residents) or e-mail:
[e-mail] (Tasmanian residents should utilise this address)
[e-mail]
[e-mail]
[e-mail]
[e-mail] (Northern Territory residents should utilise this address)
[e-mail] (New Zealand residents)

2. Provide and make available the Warranty card or a copy of the purchase receipt to show that the Warranty

applies to the product at the date of the claim.
In the case of floor care Products i.e. Vacuum Cleaners, please return the product to Miele or its nearest Chartered
Agent or authorised Service Agent.
Please note that Miele may engage other persons or parties to assist it in fulfilling its obligations under this contract.
We always try to complete Repairs in the shortest amount of time possible.

SERVICE & SPARE PARTS

While Miele will use reasonable commercial endeavors to have all necessary Spare Parts available for the purpose
of Repair or Service, Miele is not liable for delays due to sourcing of unusual Parts which are required, or due to
circumstances beyond the control of Miele.
Miele has a policy of assuring the availability of Spare Parts and Service for all Miele Products for a period of not
less than five (5) years following the cessation of production of the applicable Product. After this period, availability
of Spare Parts and Service will depend upon the particular Miele Product. Please contact Miele for more details in
relation to availability of Spare Parts and Service.
If a Product is located outside of Miele’s service region, additional fees such as travel and transportation charges may
be applicable in respect of the Service or Repair, details of which will be provided by Miele prior to any agreement
being made in respect of a Service or Repair.

COMPLAINTS / CUSTOMER CARE

We take our customer service seriously and want to hear about any problems that you may have had or the level of
service you have been provided.
To notify us of these issues, please collect all the relevant information on your query and direct it to:
The Complaints Manager
Miele Australia Pty. Ltd.
1 Gilbert Park Drive
Knoxfield VIC 3180
Or e-mail: [e-mail]
The Complaints Manager
Miele New Zealand Limited
Unit L, 10-20 Sylvia Park Rd
Mt Wellington Auckland 1060

PRIVACY

Miele will collect and deal with the customer's personal information (including name, address, telephone contact or
personal details) only in accordance with Miele's Privacy Charter. A copy of the Privacy Charter is available from Miele
or www.miele.com.au and www.miele.co.nz
Miele may disclose personal information to its related companies and to organisations which provide services
(including delivery services) to Miele or which assist Miele in providing services (including Repair / Warranty services)
to its customers.

GOVERNING LAW

This agreement is subject to the laws of the State of Victoria, Australia or to the laws of New Zealand, the parties
submit to the exclusive jurisdictions of the Courts of these regions.

7

Warranty Card

IMPORTANT

DO NOT RETURN THIS PAGE TO MIELE

For your reference, please enter the particulars of your purchase below and retain,
with your purchase documentation.

Model no.

Serial no.

Date of purchase

Store details

Installed by

Warranty Registration AU NZ

Please return this card to Miele
or register online at
www.miele.com.au or
www.miele.co.nz.

Title

First name

SurnameModel no.

Serial no. of machine

Please tick this box if you
do not wish Miele to advise
you of further products,
services and special offers.

Email

Street address

Suburb / Town

Postcode Date of purchase

Store details

Info - Coupon

Please send me the following information free of
charge and without obligation.
(Tick the items you are interested in):

Miele laundry care

Miele dishwashers

Miele vacuum cleaners

Miele cooking appliances (ovens, microwave ovens,
cooktops, rangehoods, warming drawers, coffee
machines)

Miele refrigeration (fridges, freezers,
wine conditioners)

Miele-Professional for commercial use:

Washing, drying and ironing in commercial laundries

Dishwashing in hotels, restaurants and other catering
establishments

Disinfecting and cleaning in hospitals, clinics,
laboratories and surgeries

Miele Australia Pty. Ltd.
REPLY PAID 381
FERNTREE GULLY VIC 3156
Australia