Microsoft XBOX 360 CONSOLE WARRANTY User Manual

VOLUME 2: WARRANTY

VOLUME 2: GARANTIE

VOLUMEN 2: GARANTÍA

Xbox 360

English

1 English

10 Français

19 Español

This document contains your warranty and
other important information about your
Microsoft® Xbox 360™ video game and
entertainment system.

WARNING

Failure to properly set up, use, and care

for the Xbox video game system can
increase the risk of serious injury or
death, or damage to the Xbox 360
console video game system. Read this
manual and the manuals of any
peripherals for important safety and
health information. Keep all manuals for
future reference. For replacement
manuals, go to www.xbox.com/support
or call the Xbox Customer Support
number provided on the back cover.

2 Care and Cleaning

3 Interference and Radio Frequency

Regulations

5 Warranty and Return Information

8 Specifications

29 Customer Support

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Part Number X11-42757-01

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CARE AND CLEANING

Cleaning

If you clean the Xbox 360 console:

• Clean the outside of the Xbox 360
console only. Make sure that no objects
are inserted into ventilation openings.

• Use a dry cloth—do not use abrasive
pads, detergents, scouring powders,
solvents (for example, alcohol, gasoline,
paint thinner, or benzene), or other
liquid or aerosol cleaners.

• Do not use compressed air.

• Do not use DVD head cleaner devices.

• Do not attempt to clean connectors.

• Clean the console feet and the surface
on which the Xbox 360 console rests
with a dry cloth.

To clean Xbox 360 game discs or
audio CDs:

• Hold discs by the edges; do not touch
the disc surface with your fingers.

• Clean discs using a soft cloth, lightly
wiping from the center outward.

• Do not use solvents; they can damage
the disc.

INTERFERENCE AND RADIO FREQUENCY REGULATIONS

Proper Storage of Discs

Always return discs to their storage
containers when they are not in the
disc drive.

Do not store discs in direct sunlight or near
a heat source.

Always handle discs by their edges.

Product Disposal Information

Dispose of this product in accordance with
local and national disposal regulations (if
any), including those governing the
recovery and recycling of waste electrical
and electronic equipment (WEEE).

For Customers in the USA

NOTE

This equipment has been tested and found
to comply with the limits for a Class B
digital device, pursuant to Part 15 of the
FCC rules. These limits are designed to
provide reasonable protection against
harmful interference in a residential
installation. This equipment generates,
uses, and can radiate radio frequency
energy and, if not installed and used in
accordance with the instructions, may
cause harmful interference to radio
communications. However, there is no
guarantee that interference will not occur
in a particular installation. If this
equipment does cause harmful
interference to radio or television
reception, which can be determined by
turning the equipment off and on, the user
is encouraged to try to correct the
interference by one or more of the
following measures:

• Reorient or relocate the receiving
antenna.

• Increase the separation between the
equipment and receiver.

• Connect the equipment into an outlet on
a circuit different from that to which the
receiver is connected.

• Consult the dealer or an experienced
radio/TV technician for help.

NOTE

Any changes or modifications made on the
system not expressly approved by the
manufacturer could void the user’s
authority to operate the equipment.

CAUTION

Exposure to radio frequency radiation

To comply with FCC RF exposure
compliance requirements, a separation
distance of at least 20 cm must be
maintained between the antenna of this
device and all persons. This device must
not be co-located or operating in
conjunction with any other antenna or
transmitter.

This device complies with Part 15 of the
FCC Rules. Operation is subject to the
following two conditions:

(1) This device may not cause harmful

interference, and

(2) This device must accept any

interference received, including
interference that may cause undesired
operation.

Trade Name: Microsoft Corp.
Address: One Microsoft Way

Responsible
Party:

Telephone No.: (800) 4MY-XBOX

Redmond, WA
98052 U.S.A.

Microsoft
Corporation

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For Customers in Canada

This device complies with RSS 210 of
Industry Canada (IC).

Operation is subject to the following two
conditions:

(1) this device may not cause

interference, and

(2) this device must accept any

interference, including interference
that may cause undesired operation of
this device.

CAUTION

Exposure to radio frequency radiation

The installer of this radio equipment must
ensure that the antenna is located or
pointed such that it does not emit RF field
in excess of Health Canada limits for the
general population; consult Safety Code 6,
obtainable from Health Canada’s website
at www.hc-sc.gc.ca/rpb.

WARRANTY AND RETURN INFORMATION

PLEASE READ THIS LIMITED WARRANTY
CAREFULLY TO UNDERSTAND YOUR RIGHTS
AND OBLIGATIONS!

LIMITED WARRANTY
The term “Xbox Product” means the

Microsoft Xbox 360 Video Game System
console including (when considered as a
whole) the Microsoft software stored on
the separate Xbox 360 hard disk and
embedded in microprocessors within the
Xbox 360 console, and Xbox-compatible
hardware manufactured by or for Microsoft,
whether included with the Xbox Video
Game System or purchased separately.

A. WARRANTIES.

• 90-Day Express Warranty. Subject to
the terms and conditions of this Limited
Warranty, Microsoft warrants to you
only (the original purchaser), that under
normal use and service the Xbox
Product will substantially conform with
the accompanying printed user
instruction materials for a period of 90
days starting as of the date of your
sales receipt (the “Warranty Period”).

• Implied Warranty. You may also have
an implied warranty and/or condition
under the laws of some jurisdictions,
which is hereby limited to the duration
of the Warranty Period. Some
jurisdictions do not allow limitations on
how long an implied warranty or
condition lasts, so the foregoing
limitation may not apply to you.

As to any defects discovered after the
Warranty Period, there is no warranty or
condition of any kind.

B. OBTAINING WARRANTY SERVICE.

To receive instructions for obtaining
repair or replacement warranty
services you must call:

Within the U.S., U.S. Territories and Canada:
1-800-4MY-XBOX (1-800-469-9269)

TTY users: 1-866-740-XBOX
(1-866-740-9269)

You must al so:

1. Submit proof of purchase in the form of

a bona fide, dated bill of sale, receipt, or
invoice (or a copy) evidencing that your
request for service is made within the
Warranty Period.

2. Follow Microsoft’s shipping and other
instructions if it determines that all or
part of your Xbox Product requires
return for repair or replacement. To
obtain the warranty service, you must
take or deliver the Xbox Product in
suitable packaging that provides an
adequate degree of protection against
damage during transit, to the location
specified by Microsoft. Except as
otherwise required by legislation in your
jurisdiction, costs associated with
transport (including packaging) for
warranty service shall be at your
expense.

3. Delete or remove any files or data you
consider private or confidential prior to
sending the Xbox Product to Microsoft.

Failure to follow the above

instructions may result in delays,
cause you to incur additional
charges, or may void your warranty.

C. EXCLUSIVE REMEDY.

During the Warranty Period and subject to
applicable law, Microsoft will, at its option
and as your exclusive remedy for breach of
this Limited Warranty or any implied
warranties:

• Repair or replace a defective Xbox
Product, or

• Following return of your Xbox Product,
make payment to you for the allowable
damages that you incur in reasonable
reliance but only up to the amount of
the purchase price that you paid for
your Xbox Product. This refund may
include a deduction for depreciation
based on your actual use.

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• Any replacement parts or Xbox Product
will be new or refurbished or
serviceably used, comparable in
function and performance to the original
part or Xbox Product and warranted for
the remainder of the original Warranty
Period or 30 days from the date of
shipment of the Xbox Product back to
you, whichever is longer.

• YOU AGREE THAT MICROSOFT IS NOT

LIABLE TO YOU FOR ANY LOSS OF
YOUR DATA RESULTING FROM
MICROSOFT’S REPAIR OR
REPLACEMENT OF YOUR XBOX
PRODUCT.

• After the Warranty Period has expired,
Microsoft may charge you a fee for its
efforts to diagnose and service any Xbox
Product-related problems.

• Microsoft will use commercially
reasonable efforts to diagnose and
attempt to correct, or suggest solutions
for, Xbox Product defects that are
covered by this Limited Warranty.

MICROSOFT DOES NOT PROVIDE ANY
WARRANTIES REGARDING ITS
WARRANTY SERVICES AND, EXCEPT
FOR THE PRECEEDING SENTENCE,
DISCLAIMS ALL DUTIES (IF ANY ) OF
WORKMANLIKE EFFORT OR OF LACK
OF NEGLIGENCE.

D. NO OTHER WARRANTIES.

The express warranty stated in Section A
above is the only express warranty made
to you and is provided in lieu of all other
express or implied warranties and
conditions (if any) including any created by
any other documentation or packaging. No
other warranties or conditions are made
with respect to the Xbox Product or the
warranty services by any person, including
but not limited to Microsoft and its
suppliers. No information (oral or

written) or suggestions given by
Microsoft, its agents or suppliers or its

or their employees, shall create a
warranty or condition or expand the
scope of this Limited Warranty. Also,

there is no warranty or condition of title,
quiet enjoyment, or noninfringement in the
Xbox Product. You may have greater rights
existing under legislation in your
jurisdiction. Where any term of this
Limited Warranty is prohibited by such
laws, it shall be null and void, but the
remainder of the Limited Warranty shall
remain in full force and effect.

E. EXCLUSIONS FROM LIMITED
WARRANTY.

This Limited Warranty shall not apply and
Microsoft has no liability under this Limited
Warranty if the Xbox Product:

• is used with products not sold or
licensed by Microsoft (including, but not
limited to, non-licensed games and
game enhancement devices, adaptors
and power supply sources) or which are
otherwise not compatible;

• is used for commercial purposes
(including rental or lease);

• is modified or tampered with;

• is damaged by Acts of God, power surge,
misuse, abuse, negligence, accident,
wear and tear, mishandling,
misapplication, or other causes
unrelated to defective materials or
workmanship;

• serial number is defaced, altered or
removed;

• is damaged by programs, data, viruses,
or files, or during shipments;

• is not used in accordance with the
accompanying documentation and use
instructions; or

• is repaired, modified or altered by other
than Microsoft authorized repair
centers.

This Limited Warranty does not cover your
data, any separate software or Xbox games
whether or not packaged or included with
the Xbox Product, or any Xbox accessories
or peripheral devices that are not
manufactured by or for Microsoft.

F. EXCLUSION OF CONSEQUENTIAL,

INCIDENTAL AND CERTAIN OTHER
DAMAGES and LIMITATION OF
LIABILITY.

TO THE FULL EXTENT ALLOWED BY LAW,
MICROSOFT IS NOT LIABLE FOR ANY:

(i) CONSEQUENTIAL OR INCIDENTAL

DAMAGES;

(ii) DAMAGES OR LOSS OF ANY NATURE

WHATSOEVER RELATING TO LOST
PROFITS, LOSS OF DATA OR PRIVACY OR
CONFIDENTIALITY, ANY INABILITY TO
USE ALL OR PART OF THE XBOX
PRODUCT, PERSONAL INJURY, OR ANY
FAILURE TO MEET ANY DUTY
(INCLUDING BUT NOT LIMITED TO ANY
LACK OF NEGLIGENCE OR OF
WORKMANLIKE EFFORT); OR

(iii) INDIRECT, SPECIAL, OR PUNITIVE

DAMAGES;

ARISING OUT OF RELATING IN ANY WAY

TO THE XBOX PRODUCT.

THE FOREGOING APPLIES EVEN IF

MICROSOFT OR ANY SUPPLIER OR
AGENT HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH LOSSES OR
DAMAGES; EVEN IN THE EVENT OF
FAULT, TORT (INCLUDING NEGLIGENCE),
STRICT OR PRODUCT LIABILITY,
MISREPRESENTATION OR OTHER
REASON; AND EVEN IF ANY REMEDY
FAILS OF ITS ESSENTIAL PURPOSE.
Some jurisdictions do not allow the
exclusion or limitation of incidental or
consequential damages, so the above
limitations or exclusions may not apply
to you.

G. ADDITIONAL CONDITIONS.

• The software included in the Xbox
Product is licensed to you, not sold. You

are licensed to use such software only
in your Xbox Product and you may not
reverse engineer it, except as expressly
permitted by applicable law
notwithstanding this limitation.

• Your Xbox Product and its internal
components are new pursuant to
industry standards, unless otherwise
indicated on the Xbox Product retail
packaging as “Refurbished”.

• You agree to comply with all applicable
export laws and regulations if you
export the Product outside of the United
States or Canada.

• This Limited Warranty applies to the
original purchaser only and may not be
assigned or transferred. However, some
jurisdictions extend the protection of
implied warranties to subsequent
consumers and therefore this limitation
may not apply to you.

H. GOVERNING LAW.

This Limited Warranty is valid only in the
United States of America and Canada. If
you acquired the Product in the United
States, the laws of the State of
Washington, U.S.A., will apply to this
Limited Warranty.

If you acquired the Product in Canada,
except where expressly prohibited by local
law, the laws in force in the Province of
Ontario, Canada will apply.

I. QUESTIONS?

Within the U.S. and U.S. Territories or
Canada, please see www.xbox.com or call
the Xbox Customer Support number
available inside the back cover.

This Limited Warranty gives you specific
legal rights, and you may also have other
rights which vary from jurisdiction to
jurisdiction.

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SPECIFICATIONS

General

General Power
requirements:

Dimensions
(approximate):

Mass
(approximate):

Operating
temperature:

Inputs/Outputs

• Memory Unit ports (2)

• USB ports (2 front, 1 rear)

• Ethernet port

• AV Port

• DC IN power port

• IR remote receiver

• Wireless: 2.4 GHz Digital Spread
Spectrum (up to four players)

Custom PowerPC-based CPU

• 3 symmetrical cores running at 3.2 GHz

• 2 hardware threads per core (6
hardware threads total)

• 1 MB L2 cache

• 2.7GHz Front Side Bus

Refer to ratings
plate on power
supply unit

310 x 80 x 260 mm
(12 x 3 x 10 in)

3.5 kg (7.7 lb)

5 °C to 35 °C
(41 °F to 95 °F)

COPYRIGHT

Custom ATI Graphics

• Processor 500 MHz clock speed

• 10 MB embedded DRAM (256GB/s)

• 48-way parallel floating-point
dynamically scheduled shader pipelines

• Unified shader architecture

Memory

• 512 MB GDDR3 RAM

• Unified memory architecture

NOTE

Because the Xbox 360 system software
uses some of the memory from the hard
drive and memory unit when installed,
less than the stated memory is available
to the user.

HD Game Support

• All games support 16:9 widescreen, anti­aliasing, and high-definition video (720p
minimum)

• Standard definition and high-definition
video output is supported

Design and specifications are subject to
change without notice.

Microsoft Corporation
One Microsoft Way
Redmond, WA 98052 U.S.A.

Information in this document, including URL and other Internet Web site references, is
subject to change without notice. Unless otherwise noted, the example companies,
organizations, products, domain names, e-mail addresses, logos, people, places and
events depicted herein are fictitious, and no association with any real company,
organization, product, domain name, e-mail address, logo, person, place or event is
intended or should be inferred. Complying with all applicable copyright laws is the
responsibility of the user. Without limiting the rights under copyright, no part of this
document may be reproduced, stored in or introduced into a retrieval system, or
transmitted in any form or by any means (electronic, mechanical, photocopying, recording,
or otherwise), or for any purpose, without the express written permission of Microsoft
Corporation.

Microsoft may have patents, patent applications, trademarks, copyrights, or other
intellectual property rights covering subject matter in this document. Except as expressly
provided in any written license agreement from Microsoft, the furnishing of this document
does not give you any license to these patents, trademarks, copyrights, or other
intellectual property.

© 2005 Microsoft Corporation. All rights reserved. Microsoft, Xbox, Xbox 360, Xbox Live,
the Xbox logos and the Xbox Live logo are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries.

This product incorporates copyright protection technology that is protected by method
claims of certain U.S. patents and other intellectual property rights owned by Macrovision
Corporation and other rights owners. Use of this copyright protection technology must be
authorized by Macrovision Corporation, and is intended for home and other limited
viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse
engineering or disassembly is prohibited.

Manufactured under license from Dolby Laboratories. “Dolby ” and the double-D symbol
are trademarks of Dolby Laboratories. Confidential Unpublished Works. Copyright 1999–
2004 Dolby Laboratories. All rights reserved.

The names of actual companies and products mentioned herein may be the trademarks of
their respective owners.

Cust om er Su pport

Go to www .x box.c om/su pport or call Xbox 360 Customer Support:

• United States and Canada: 1-800-4MY-XBOX (1-800-469-9269)
TTY users: 1-866-740-XBOX (1-866-740-9269)

• Mexico: 001-866-745-83-12
TTY users: 001-866-251-26-21

• Colombia: 01-800-912-1830

Serv ic e à l a cli entèl e

Visitez la page www.x box.c om/su pp ort ou appelez le Service à la clientèle
Xbox 360 :

• États-Unis et Canada : 1-800-4MY-XBOX (1-800-469-9269)
Utilisateurs de TTY : 1-866-740-XBOX (1-866-740-9269)

• Mexique : 001-866-745-83-12
Utilisateurs de TTY : 001-866-251-26-21

• Colombie : 01-800-912-1830

Serv ic io de sopo rte a l cli ente

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Visita www. xbox. com/s uppor t o llama al número del Servicio de soporte al
cliente de Xbox 360:

• Estados Unidos y Canadá: 1-800-4MY-XBOX (1-800-469-9269)
Usuarios TTY: 1-866-740-XBOX (1-866-740-9269)

• México: 001-866-745-83-12
Usuarios TTY: 001-866-251-26-21

• Colombia: 01-800-912-1830

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0805 Part Number X11-42757-01

Printed in China