Microsoft RM-983 User Guide

Nokia

Issue 1 EN-US RM-983

For your safety

Read these simple guidelines. Not following them may be dangerous
or illegal. For further info, read the complete user guide.

SWITCH OFF IN RESTRICTED AREAS

Switch the device off when mobile phone use is not allowed or

when it may cause interference o r danger, for example, in
aircraft, in hospitals or nea r medical equipment, fuel, chemicals, or
blasting areas. Obey all instructions in restricted areas.

ROAD SAFETY COMES FIRST

Obey all local laws. Always keep your hands free to operate the

vehicle while driving. Your first consideration while driving
should be road safety.

INTERFERENCE

All wireless devices may be susceptible to interference, which

could affect performance.

QUALIFIED SERVICE

Only qualified personnel may install or repair this product.

BATTERIES, CHARGERS, AND OTHER ACCESSORIES

Use only batteries, chargers, and other accessories approved

by Microsoft Mobile for use with this device. Third-party
chargers that comply with the IEC/EN 62684 standard, and that can
connect to your device micro USB connector, may be compatible. Do
not connect incompatible products.

KEEP YOUR DEVICE DRY

Your device is not water-resistant. Keep it dry.

GLASS PARTS

The device screen is made of glass. This glass can break if the

device is dropped on a hard surface or receives a substantial
impact. If the glass breaks, do not touch the glass parts of the device
or attempt to remove the broken glass from the device. Stop using
the device until the glass is replaced by qualified service personnel.

PROTECT YOUR HEARING

To prevent possible hearing damage, do not listen at high

volume levels for long periods. Exercise caution when holding
your device near your ear while the speakerphone is in use.

SAR

This device meets RF exposure gui delines when used either in

the normal use position agai nst the ear or when positioned at
least 1.5 centimetres (5/8 inch) away from the body. The specific

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maximum SAR values can be found in the Certification Information
(SAR) section of this user guide. For more info, go to www.sar-
tick.com.

When a carry case, belt clip or other form of device holder is used for
body-worn operation, it should not contain metal and should provide
at least the above-stated separatio n distance from the body. Note
that mobile devices may be transmitting even if you are not making
a voice call.

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Antenna locations

Learn where the antennas are located on your
phone to get the best possible performance.

Avoid touching the antenna area while the
antenna is in use. Contact with antennas affects
the communication quality and may reduce
battery life due to higher power level during
operation.

The antenna areas are highlighted.

Troubleshooting and support

When you want to learn more about your phone,
or if you're unsure how your phone should work,

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there are several support channels for you to
check.

To help you get the most out of your phone,
there's a user guide in your phone with additional
instructions. Tap

You can also go to www.nokia.com/support,
where you can find:

• Full-length user guides

• Troubleshooting info

• Discussions

• News on apps and downloads

• Software update info

• Further details about features and
technologies, and the compatibility of devices
and accessories

Troubleshooting and discussions may not be
available in all languages.

For support videos, go to www.youtube.com/
NokiaSupportVideos.

For questions regarding your plans, billing, or
network, please contact your operator. For
questions regarding your product and warranty,
please visit the support pages for your country at

www.nokia.com/support.

Lumia Help+Tips.

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AT&T provides detailed support info, including
device specifications, troubleshooting, and user
forums, at www.att.com/DeviceSupport.

If your phone freezes

Try the following:

• Press and hold the volume down key and power
key at the same time for about 10 seconds. The
phone restarts.

If your phone freezes frequently, update your
phone software, or reset your phone. Resetting
restores the factory settings, and erases all your
personal content, including apps you've
purchased and downloaded. On the start screen,
swipe down from the top of the screen, and tap
ALL SETTINGS > about > reset your phone.

If your issue remains unsolved, contact your
network service provider or Microsoft Mobile for
repair options. Before sending your phone for
repair, always back up your data, as all personal
data in your phone may be deleted.

Tip: If you need to identify your phone, to
view the unique IMEI number of the phone,
dial *#06#.

Feature-specific information

Using services or downloading content, including free items, may
cause the transfer of large amounts of data, which may result in data
costs.

Important: Your device uses a nano-SIM card, also known as
a nano-UICC card. Use of incompatible SIM cards, or use of
SIM card adapters, may damage the card or the device, and

may corrupt data stored on the card.
Use only compatible memory cards approved for use with this device.
Incompatible cards may damage the card and the device and corrupt
data stored on the card.

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Characters with accents, other marks, or some language options, take
more space, and limit the number of characters that ca n be sent in a
single message.

Note: Using Wi-Fi may be restricted in some countries. For

example, in the EU, you are o nly allowed to use 5150–5350 MHz

Wi-Fi indoors, and in the USA and Canada, you are only allowed

to use 5.15–5.25 GHz Wi-Fi indoors. For more info, contact

your local authorities.
To access the Windows Phone software license terms, select
Settings > about. Please read the terms. Note that by using the
software, you accept the terms. If you do not accept the terms, do
not use the device or software. Instead contact Microsoft Mobile or
the party from which you purchased the device to determine its return
policy.

Find your model number and serial
number (IMEI)

If you need to contact Nokia Care or your service provider, you may
need info, such as your phone's model number and serial number
(IMEI). To see the info, on the start screen, swipe down from the top
of the screen, and tap ALL SETTINGS > about > More info.
You can also find the info on your phone label, which is located under
the back cover.

Tip: To view your phone's IMEI number, dial *#06#.

Product and safety info

Network services and costs

You can only use your RM-983 device on the LTE 700 (17), 850 (5), 1700
(4), 1900 (2), 2600 (7), Carrier Aggregation 4+17, 17+2; WCDMA 850,
900, 1800, 1900; and GSM 850, 900, 1800, 1900 MHz networks. You
need a subscription with a service provider.
Using some features and downloading content require a network
connection and may result in data costs. You may also need to
subscribe to some features.
At the request of your network service provider, your device may
collect and report Customer Proprietary Network Information, which
may include information such as: technical configuration, type,
destination, location, and amount of use of any telecommunications
services to which you are subscr ibed. Please see our Privacy Page at

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