Maxtor ONETOUCH II SMALL BUSINESS SERVER BACKUP

Maxtor OneTouch™II

Small Business Edition

User’s Guide

SERVER BACKUP

P/N: 20280700

Contents

1 Introduction

Drive Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Maxtor Product Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

2 Installing Your Drive
3 Installing the Client Software
4 Using Your Drive

Connecting and Disconnecting the Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using the Maxtor OneTouch Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Open File Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Using Security Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Adding Rubber Feet to Your Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

5 Restoring Your Drive
6 Glossary

Index

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1

1

Introduction

1

Thank you for selecting a Maxtor product.

TM

Designed for the small business, your new Maxtor OneTouch

II
Small Business Edition installs easily and includes a simple wizard
interface for setting up automated backup schedules, drive man­agement, security and backup settings, and file restoration.

This user’s guide will help you setup your Maxtor OneTouch II
Small Business Edition and includes comprehensive steps for
performing successful network backups.

The Maxtor OneTouch II Small Business Edition features:

®

• EMC/Dantz™ Retrospect

Express HD Server software

• Easy installation, setup wizard, and restore wizard

• Maxtor DriveLock™ security feature password-protects the
contents of the drive in case of loss or unauthorized use

• Simple user interface for drive management, security and
backup settings, and file restoration

Included in this Kit

The Maxtor OneTouch II Small Business Edition comes complete
with the components shown in Figure 1. Familiarize yourself with
each of these items prior to installation.

Maxtor OneTouch II

Small Business Edition Drive

USB Cable

Vertical Stand

Figure 1.

Quick Start

Guide

Installation Software

™

Maxtor OneTouch

II Small Business Edition

Install CD

Rubber Feet

Included in this Kit

User’s Guide

(Included on Install CD)

Power Adapter

Introduction 1

1

Drive Components

Before installing your new drive, review the features shown
in Figure 2.

Front Back

Maxtor

OneTouch

Button

(Flashing Blue

Lights)

Figure 2.

Security

Locking Slot

Drive Features

USB PortStatus Light

Power

Connector

Power

Switch

System Requirements

Server

(minimum server requirements)

• Pentium III, 500 MHz equivalent processor or higher
(does not support Intel A64 family)

• Windows Server (Server 2000, Advanced Server 2000,
and Server 2003 Standard Edition)

• Windows Small Business Server (2000 and 2003)

• 32 bit OS versions only

• 256MB RAM or more as required by operating system

•Available USB 2.0 or USB 1.1 port

• CD-ROM drive

• Internet connection (for software updates)

• Remote e-mail notification: SMTP mail server access

Client

2

(remote status support only)

• Pentium III, 500 MHz equivalent processor or higher

• Windows XP Professional and Windows 2000 Professional

• 128MB RAM or more as required by operating system

• Network connection to server (must be connected to the
same subnet)

• CD-ROM drive

• Internet connection (for software updates)

• Remote e-mail notification: SMTP mail server access

Handling Precautions

Handle your drive with care! Follow the precautions listed here or
you could damage your drive and void your warranty. Review the
Maxtor Limited Warranty Card, included in the box, for more
information.

The following precautions can prevent loss of data:

• Do not bump, jar, drop the drive or move while in operation.

• Do not stack drives.

• Do not set the drive on its side without using the vertical
stand as it could fall over and cause damage.

• Do not remove any cables or power cords without properly
disconnecting the drive through the operating system.

• Do not set any liquids or drinks on the drive. Liquids will
damage the internal electronics.

• Do not attempt to open the drive’s case. This will void
your warranty.

About this Guide

The following symbols and conventions are used in this guide:

Used for menu, command, and keyboard

Bold

selections you make and screens you will see.

Used for emphasis and to identify new terms,

Italics

which may also be defined in the Glossary.

Helpful information about a particular topic.

Important information to prevent problems and
ensure that you are successful in using the drive.

1

Introduction 3

1

Maxtor Product Support

Maxtor Corporation provides a comprehensive product support
section on its web site, including the latest software drivers,
product specifications, user’s guides, a complete troubleshooting
section, and the Maxtor Knowledge Base – for answers to the
most frequently asked questions.

Maxtor USA Support

Visit

www.maxtorkb.com

•

Search the Hard Drive Knowledge Base

We store all resolved problems and FAQ’s in our knowledge
base. Search by product, category, keywords, or phrases.

•

My Stuff

Login to modify or view your FAQ update
notifications or update your personal profile.

•

Most Popular Help Topics

Top five most frequently asked questions.

•

Software Download

Download installation and diagnostic programs
for your hard drive or External Storage device.

Maxtor Worldwide Support

Visit

www.maxtor.com

contact us

for product support outside of the USA.

for the following information:

and click

worldwide support

or

4

2

Installing Your Drive

In this chapter you will install your Maxtor OneTouch II Small
Business Edition drive, the EMC® Dantz® Retrospect® Express
Express HD Server backup software, and activate the Maxtor
OneTouch button for simple backups of your valuable data anytime
you need them. To ensure a successful installation, follow the
steps outlined below.

Please do not connect the drive to your computer until

after

you have installed the software.

Follow these steps to install your drive

Step 1.
Step 2.

Software Installation Options

There are two options for the software installation:

Install the software.
Connect the drive to your computer.

•

Full Installation (Recommended)

Installs the Maxtor software drivers necessary for the Maxtor
OneTouch
Utility program, and the EMC Dantz Retrospect Express HD
Server backup software.

•

Install Drivers

Installs ONLY the Maxtor drivers and the OneTouch Utility.

II Small Business Edition to operate, the OneTouch

Step 1. Install the Server Software

You must have Administrative Privileges to install and use
the software.

To determine if you have these rights:

•Click the Windows

•Double click the

•If your account Logon is displayed at the bottom of this
window with the description:
you have the correct administrative privileges to install and
run this software. If your system shows another type of
account status, contact your IT/Systems Administrator for
further assistance.

Turn on your computer.

1.

Insert the Maxtor Installation CD into your CD-ROM drive. After

2.

a few seconds, the Maxtor Select Language screen will open.

If, for some reason, the Maxtor screen does not appear:

• Click the Windows

• Click

Browse

• Open

Install CD

Start

button and choose

User Accounts

Start

and find the drive named

, open

icon.

Computer Administrator

button and then click

Launch

and click

Installing Your Drive 5

Control Panel

Run

Install CD

OK

.

2

.

,

.

2

The Select Language screen will appear.

Select your

3.

The Main Menu will appear next.

Select

4.

The Install Software screen will appear.

Select

5.

It may take a few seconds for the next screen to appear.

If a message appears asking you to restart, follow the
on-screen directions to restart your computer. (Please do
not eject the Installer CD.)

Once your computer restarts, you will see the next screen.

The

Click

6.

The

After reading the License Agreement, click

7.

The

Enter your

8.

If there are multiple users that log in to your computer, you can
choose whether you want them to be able to use your Maxtor

language

Install Software.

Server Software

InstallShield

Next.

License Agreement

Customer Information

User Name

.

.

welcome screen will open.

and

screen will appear

screen will appear.

Company Name

.

Yes

.

.

OneTouch II Small Business Edition drive. The
is recommended.

Make your choice and click

The

Choose Destination Location

In the

Destination Folder

where the Maxtor software will be installed. If you wish to
change this, click

When you are ready, click

9.

The

Select Program Folder

You can see the name of the Maxtor program folder and where
it will appear in the Windows Start menu. You can make
changes to these settings, if you need to.

When you are ready, click

10.

The

Setup Status

InstallShield Wizard Complete

Click

11.

Finish

The Retrospect Express HD Server Installshield Wizard will
appear automatically.

You may see a message asking you to
computer. If so, select: ‘Yes, I want to restart my computer
now’ and click OK.

Browse

.

Next.

section of the screen, you can see

and choose a new location.

Next.

Next.

window will appear briefly, then the

screen will appear.

screen will appear.

window will appear.

all users

Please Reboot

option

your

6

If you have chosen not to install Retrospect, eject the Install
CD and go directly to “Step 2. Connect the Drive” on
page 8.

If you have chosen to install Retrospect, please do not
eject the Install CD and go to the next step.

Click

12.

The Retrospect Express HD Server welcome screen will appear.

13.

14.

15.

16.

17.

Next.

You may see a message that the Microsoft.NET software
will be installed on your computer. If so, follow the onscreen
instructions to complete the installation.

Click

Next.

The License Agreement screen will appear.

After reading the agreement, select

The

Customer Information

Enter your

Make your choice and click

Fill in your information and click

The

Choose the
Retrospect Software (recommended). If you choose the

User Name

Setup Type

Recommended

and

Next.

screen will appear.

“I accept...”

screen will appear.

Organization

Next.

option to install all of the

and click

.

Next.

Custom

option, you will choose individual components and

specify an install location before the installation begins.

If you do not install Retrospect Express HD Server, you will
not be able to use it with the OneTouch backup feature
described later in this guide.

Make your choice and click

The

Ready to Install

If you’re ready to install the Retrospect software, click

18.

After the software is installed on your computer, the message
“

InstallShield Wizard Completed

19.

Click the

The
a

Finish

button.

If a message appears asking you to restart, follow the
on-screen directions to restart your computer.

Welcome to Maxtor OneTouch Setup

Maxtor OneTouch

shortcut icon will appear on your desktop.

Next.

screen appears.

Install

” will appear.

screen will appear and

20. Please remove the Maxtor Install CD from your computer.

Proceed to the next section: Connect the Drive.

21.

2

.

Installing Your Drive 7

2

Step 2. Connect the Drive

The Maxtor OneTouch II Small Business Edition drive connects to
your computer using a USB interface. Make sure you know where
the USB interface is located on your computer.

Please Install the software BEFORE you connect
the drive

Connecting the Power

Plug the round female connector from the power adapter into

1.

the drive’s power connector.

Plug the two-pin female connector on the power cord

2.

into the power adapter.

.

Connecting the USB Cable

To connect the USB cable

Plug the flat end of the USB cable into any available USB port

1.

on your computer. This USB logo
identify a USB port.

Plug the square end of the USB cable into the USB connection

2.

on the drive.

may help you

™

Figure 3.

3.

Plug the standard electrical plug from the power adapter into
your power source.

Turn on the Maxtor OneTouch II Small Business Edition drive

4.

using the power switch on the back of the drive. The two blue
lights on the front should illuminate.

8

Connecting the Power

USB Port

Figure 4.

It may take up to 2 minutes for your computer to recognize
the drive, after connecting it to your computer.

A ‘Found New Hardware’ message will appear briefly at the
bottom of the screen once your drive is recognized by your
computer.

3.

If the

Welcome to Maxtor OneTouch Setup

visible, click

Cancel

Connecting a USB Port

to close it

.

screen is still

USB Port

Your new drive will appear in the same way as your other
drives, with a letter assigned to it by the operating system. The
assigned letter will vary depending upon the number of other
drives connected to your computer. Make a mental note of this
drive letter.

If you installed Retrospect Express HD Server, go to the
next step.

If you did not install Retrospect Express HD Server, the
installation is complete and your Maxtor OneTouch II Small
Business Edition drive is ready to use. See “Using Your Drive”
on page 20, for information about using your drive for common
applications.

Push the button on the front of your drive.

4.

The Retrospect registration screen will appear.

To register immediately, enter your information in the

5.

registration form provided and click

If you do not wish to register at this time, click

If you have already registered, click

In order to register, you must be connected to the internet.

1

By registering
product updates, special offers, and important information
about other data storage solutions from Maxtor.

Once you’ve made your selection, the
screen will appear.

This screen displays the automatic backup settings for your
computer. Retrospect Express will back up all the files on your
computer to your Maxtor OneTouch II Small Business Edition
drive, every day at 10 PM.

If you would like to start your first backup immediately, click

6.

Back up now

1. Your registration information is collected and maintained according
to the EMC Dantz and Maxtor privacy policies located on their
respective web sites.

In order to register, you must be connected to the Internet.

, you will have the option of receiving

.

Register.

Register Later.

Already Registered.

Retrospect

welcome

2

Installing Your Drive 9

2

To close Retrospect Express HD Server, click the ‘X’ located at
the upper right corner of the window.

You can back up manually, at any time, by pressing the button
on the front of your drive.

Your hardware and software installation is now complete. See
“Using Your Drive” on page 20, for information about using your
drive and using Retrospect Express HD Server.

10

3

Installing the Client Software

The Maxtor OneTouch II Small Business Edition provides you the
flexibility to launch and monitor your server backup from any client
computer. To ensure a successful installation, follow the steps
outlined here.

OneTouch II Small Business Edition Client Installation

Perform the following steps to successfully install and use the
Maxtor OneTouch II Small Business Edition Client software.

Insert the

1.

Installation CD

If your system does not auto play the CD:

a.

b.

Maxtor OneTouch II Small Business Edition

into the client’s CD-ROM drive.

Access

My Computer

Right-click on the
from the drop down menu.

or

Windows Explorer

Install CD

icon and select

.

Explore

Double-click on the

c.

Launch.exe

icon.

3

2.

The

Select Language

Choose the language you wish to use during
the installation process.

screen will appear.

Installing the Client Software 11

3

From the Main Menu, click on

3.

Install Software

.

Once you are at the Install Software screen, select

4.

Client Software

Business Edition Client installation.

The OneTouch II Small Business Edition Client Setup

5.

prepares to install the software.

to begin the OneTouch II Small

12

At the Welcome screen, click

6.

Next>

.

At the Customer Information screen, enter a

8.

user name

Choose the application installation option:

- Anyone who uses this computer
or

- Only for me

and

company name

(if applicable).

Review the License Agreement

7.

and click

Yes

to accept.

and click

9.

At the Choose Destination Location screen,
click
or

10.

The Setup Status screen will appear. The OneTouch II
Small Business Edition Client software is now installing
to your system.

Next>

.

Next>

Browse

to accept the default destination folder

to select another installation location.

Installing the Client Software 13

3

When the OneTouch II Small Business Edition Client

11.

software completes the installation, click

Finish

.

Using the Maxtor OneTouch II
Small Business Edition Client Software

When installed/active, the OneTouch II Small Business Edition
Client will appear as an icon in your Windows System Tray.

3

14

If prompted, restart your computer.

After you exit from the InstallShield Wizard screen
above, click on

Exit

in the Install Software screen.

Click on the
to open the program.

The Maxtor OneTouch II Small Business Edition Client offers
several options to launch and monitor your server backup.

Server Discovery

HD Server application installed on them.

Launch Backup

Backup Status

server backup.

E-mail Notification Settings

receive server backup update messages.

OneTouch II Small Business Edition Client

locates all servers with the Retrospect Express

begins the backup on your servers.

provides an update on the current condition of your

provides you with the option to

icon

Options - Server Discovery

This option allows you to identify (Discover) networked servers
that have Maxtor OneTouch II Small Business Edition Server
Software installed. Select

Find Server(s)

to activate this option.

You must configure your server to accept incoming and outgoing
requests so it will allow exceptions of UDP Port 4301 and 4302
and/or the Maxtor Small Business Edition Client application. Once
discovered, all available servers will be displayed.

Click

Exit

to close the window.

At this point, the Maxtor Small Business Edition Client will search
your network for servers running with Maxtor OneTouch II Small
Business Edition drives connected to them.

If the Maxtor Small Business Edition Client does not discover any
attached servers, click

Note:

Software firewalls may restrict the use of the Maxtor Small
Business Edition Client Server Discovery option. The Maxtor Small
Business Edition Client software uses UDP Ports 4301 and 4302 to
communicate with servers on the network.

Re-Scan

.

Options - Launch Backup

Also known as the
This option allows you to remotely launch an
immediate backup of your server via the client.

Select

Launch Backup

Virtual OneTouch

to activate this option.

Installing the Client Software 15

Button.

3

If only one server is found, you will be prompted to launch
the backup. If more than one server is found, then you will be
presented with a list of up to five servers. Select the check box
associated to the server you want to launch a backup from and
click

Launch

.

that Retrospect Express HD Server will start the backup process
in 20 seconds.

3

Upon Launch, you will see a message indicating that the backup
launched successfully.

FYI:

Once the Maxtor Small Business Edition Client launches the

backup, the following window will display on the server alerting you

16

Options - Backup Status

This option allows you to remotely check the status of the current
(or last) Retrospect Express HD Server backup.

Select

Backup Status

to activate this option.

This example shows that a backup is still
in progress on the server.

Options - E-mail Notification Settings

This option allows you to send an e-mail message
from the server that notifies you of the backup status.

Select

Email Notification Settings

to activate this option.

This example shows that a backup completed
successfully on the server.

At the Email notification settings screen, select

Installing the Client Software 17

Enable

.

3

3

Enter your e-mail address and the SMTP Server and click OK.

If authentication is required, check the

Requires Authentication

box.

My Server

At this point, you will be sent an e-mail message to the
aforementioned address each time there is a new backup
status associated with the Maxtor OneTouch II Small Business
Edition connected to your server.

If you want to be notified only when problems occur, check
the

Email Me Only When Backups Fail

all options are entered.

box. Click OK when

Options - Exit

This option allows you to close the Maxtor Small Business
Edition Client software and removes the icon from the
Windows System Tray.

Select

Exit

to close the program.

Click

Yes

to close the program.

Enter your

After you enter your e-mail address and SMTP server information,
you can click on the
confirming that the notification feature is working successfully.

18

User Name

Test

and

Password

button to receive an e-mail message

.

Restarting the Maxtor Small Business Edition
Client Software

The Maxtor Small Business Edition Client software is not located in
a Startup folder and cannot be launched through standard methods.

To restart the Maxtor Small Business Edition Client:

Select the

3.

Select the

4.

Maxtor

folder.

Small Business Edition Client

folder.

1.

2.

Click on

Select

Start

menu.

Programs

Select

5.

Small Business Edition Client

.

3

.

Installing the Client Software 19

4

Using Your Drive

4

Once installed, you can use your new Maxtor OneTouch II Small
Business Edition drive in the same way you use the other drives on
your computer. Some of the basic ways you can use your new
drive are:

• Back up your entire server through scheduled backups or with

the use of the OneTouch button.

• Move or copy files or folders from your other drives, CD-ROMs,

or other storage devices.

• Within virtually any application, save files to and open files

from the new drive.

See “Using the Maxtor OneTouch Settings” on page 22, for more
information on the Maxtor OneTouch Settings utilities, including:

• Security settings

• Power management features

• Diagnostic utilities

• Customizing the OneTouch button

• Using Retrospect Express to back up and restore your data

• Performance settings for your drive

20

Maxtor OneTouch II Small Business Edition drive lights
and their messages

The blue lights on the front of your drive provide useful

Message Status

Both lights on

Lights blink alternating every second Active

One light off and one blinking Standby mode

Table 1: Maxtor OneTouch II Small Business Edition drive lights

Power on/idle

information.

Connecting and Disconnecting the Drive

The USB interface allow you to
Small Business Edition drive; that is, connect and disconnect the
drive while the computer and your drive are turned on.

To connect the drive to your computer

Make sure the drive is turned on and that both blue

1.

lights are illuminated.

Plug the USB cable into the drive and your computer.

2.

After a moment, the computer will recognize that your
drive is connected and the drive icon will appear in the
My Computer window.

To disconnect the drive from your computer

Double-click the Windows Unplug or Eject Hardware

1.

icon in your system icon tray located at the bottom right
corner of your desktop.

A list of device choices appears.

Select the Maxtor drive and follow the on-screen

2.

directions to eject the drive.

The system will display a message saying that you can
safely remove the drive.

Disconnect the drive from your computer.

3.

hot swap

Unplug or Eject
Hardware icon

your Maxtor OneTouch II

Your system may not allow you to disconnect the drive. In
this case, you may need to close all open applications and
documents or shut down your system completely to
disconnect the drive safely. Removing the drive from your
computer without disconnecting it properly through the
operating system can result in lost or damaged files.

Naming Your Maxtor OneTouch II
Small Business Edition Drive

Your new untitled drive appears in the same way as your other
drives, with a new drive letter assigned by the operating system.
The assigned letter will vary depending upon the number of other
drives connected to your computer. Make a mental note of this
drive letter. It’s a good idea to name your new drive, so that is easy
identify later when you use it for backing up your files.

To name your drive:

Open your

1.

drives appear.)

Right-click your new drive’s icon and select

2.

The properties window will open.

In the

3.

name for your drive. For example: ‘

My Computer

Label

section at the top of the window, enter a

icon (where your other

Maxtor

Properties

.’

4

.

Using Your Drive 21

4

Using the Maxtor OneTouch Settings

Your Maxtor OneTouch II Small Business Edition drive includes a
utility that allows you to:

• Find out more information about your drive

• Customize your OneTouch button to open a different

application or file

• Control power management settings for your drive

• Change performance settings

• Enable password security to restrict access to your

Maxtor OneTouch II Small Business Edition drive

• Run diagnostic tests to troubleshoot potential hardware

problems with your Maxtor OneTouch II Small Business
Edition drive

Opening the OneTouch Settings utility

Double-click the
your desktop.

The Maxtor Main Menu will appear.

The features are grouped into 3 functional areas:

Setup & Restore

well as restore files from a backup using Retrospect Express
HD Server. For more information see “Using Dantz Retrospect
Express HD Server” on page 26 in chapter 5.

Maxtor OneTouch

: Where you set up and run your backups as

shortcut icon on

Drive Management

your drive, adjust power settings, customize the OneTouch
button, run diagnostics, and adjust performance settings.

Security Settings

Maxtor OneTouch II Small Business Edition drive.

: Where you can view information about

: Where you can control access to your

Drive Management

Click

Drive Management

The

Manage My Maxtor OneTouch II Small Business

Edition drive

View Drive Information

This provides you with information about your drive including
model number, serial number capacity, and more.

Adjust Power Settings

You can set your Maxtor OneTouch II Small Business Edition
drive to go to sleep (low power mode) after a period of
inactivity. Simply select one of the time options from the
drop-down menu and click

screen will appear.

.

Apply

.

22

Customize OneTouch Button

You can set the button on your Maxtor OneTouch II Small
Business Edition drive to open an application or file of your
choice. Click
click

Run Diagnostics

You can check the health of your drive. If you suspect there
may be problems with your Maxtor OneTouch II Small
Business Edition drive, click
drive. If the test finds your drive to be defective, it will display
an Return Material Authorization (RMA) code you will use to
return your drive for repairs under warranty.

Adjust Performance

You can adjust the performance of your drive.

Browse, double-click

Apply

.

If you did the Full Installation, including Retrospect, the
button on your Maxtor OneTouch II Small Business
Edition drive is automatically set to start a full system
backup whenever you press it. If you customize it, it will
disable your OneTouch button backup settings. However,
you can reset the button at any time by clicking

the application or file, and

Test

to run a diagnostic on your

Default

Security Settings

Click

Security Settings.

If you have not created a password, the
will appear.

If you set a password for your Maxtor OneTouch II Small
Business Edition drive, every time your drive is on and
connected to your computer, including when you start or
restart your computer, or when you turn off your drive and turn

.

it back on, you will need to enter your password in order to use
your drive.

If you have forgotten your password, you can attempt to
re-enter it or to recover it, by answering a question that you
setup originally when you created your password. You are
allowed 5 attempts before you must turn off your drive and
turn it back on, to try again at which point you can try an
additional 5 times.

If you are not able to recover your password, the
only other way to unlock the drive is to erase all of
its contents.

Set Password

screen

4

Highest Performance

when data access patterns are random in nature.

: provides improved data throughput

Setting your Password

Click

1.

2.

Your password must contain at least six characters, of which
one must be a number.

Security Settings.

Enter and re-enter a

Password.

Using Your Drive 23

4

You may also choose a secret question (from the list
provided) and type in the answer. If you do not want to
choose a secret question and answer, go to step 5.

Choose a

3.

Enter and re-enter an

4.

Click

5.

Click

6.

Click

7.

Changing your Password

Click

1.

Click Change Password.

2.

Enter your current Password.

3.

Click

4.

Enter a new password following steps 2 - 6 in Setting

5.

your Password.

Disable Security

If you decide you want to disable the password you created,
follow these steps:

1.

Click

2.

Click

3.

Enter your current

4.

Click

5.

Click

The default setting for the security setting is disabled.

Secret Question

answer

Apply

.

Confirm
Close

Security Settings

Continue

Security Settings
Disable Security

Apply
Close

.

.

.

Password

.

.

.

to the question.

.

.

.

.

Erase Drive

If all attempts to recover your password fail and you need to erase
your drive, follow these steps:

1.

Click

Security Settings

2.

Click

Erase Drive

3.

Click

Confirm

Click

Yes

4.

The erase process may take up to two hours or more,
depending on your operating system.

Do not turn off your computer or your drive during the erase
or formatting process.

After the erase process is complete, turn off your drive

5.

and turn it back on.

The Format Drive window will appear.

Click

6.

Format

.

.

.

.

.

24

Dantz Retrospect Express HD Server
User’s Guide

Use the built-in help system in Dantz Retrospect Express HD
Server by clicking the question mark icon at the top of the screen
in Retrospect.

Note: You will need Adobe Acrobat Reader™ installed to open the
guide. If you do not have it, you can download and install it for free
from Adobe’s website: www.adobe.com.

Using Security Lock

Your new drive includes a security locking slot on the back of the
drive. The slot is compatible with most security locking cables.

Open File Backup

Open File Backup protects all open files and applications on the
server connected to your Maxtor OneTouch II Small Business
Edition drive.

Open File Backup protects your server’s files (requires NTFS file
system on the server’s hard drive) that are open and in use. This
includes files on multiple volumes and business-critical server
applications that run 24 hours a day, such as accounting, database,
e-mail, or proprietary applications.

Adding Rubber Feet to Your Maxtor
OneTouch II Small Business Edition Drive

If you plan to use your drive on a desk surface, your kit includes
four rubber feet to protect your drive and the surface of your desk.

To apply the feet:

Make sure your drive is disconnected properly from your

1.

computer. (“Connecting and Disconnecting the Drive”
on page 21).

Make sure your drive is turned off, by turning off the

2.

power switch on the back of the drive.

Turn your drive so that the ridges are facing up. This is

3.

the bottom of the drive.

Place two rubber feet on each ridge on the bottom of

4.

your drive. One should be placed near the front and the
other toward the back of each ridge.

Bottom of Drive

Rubber Feet

Placement

4

Figure 5.

Adding Rubber Feet to Your Drive

Using Your Drive 25

5

Restoring Your Drive

5

Using Dantz Retrospect Express
HD Server

Understanding Restore Points

The first step to backing your files is to create a restore point. A
restore point is simply a snapshot of your files based on a specific
date in time. It contains all the files and folders you select to back
up, as they exist at the time that you back up.

A restore point can be anything from a few files and folders to
every file on your computer. Each time you back up, Retrospect
Express HD Server adds a new restore point to your backup drive;
thereby preserving copies of backed-up files and folders from
multiple points in time. If there is not enough free disk space to add
a new restore point, Retrospect Express HD Server automatically
deletes older restore points to make room for new ones.

You can restore individual files and folders from any restore point
back to your computer. You can also restore your entire computer
to its state at the time a restore point was created.

Once you set up a backup, you can start it at any time by pressing the
button on your Maxtor OneTouch II Small Business Edition drive.
You can also schedule backups to take place automatically on specific
days of the week.

26

In the “Restoring your Computer” section, later in this chapter, we
will show you how to restore all the files on your computer in the
event that your system is damaged or completely erased.

Opening Dantz Retrospect Express HD Server

You can open Retrospect Express HD from either the

•

Start >Programs >Dantz >Retrospect Express HD

From the System Tray:

• Right-click the red

or

• Press the OneTouch button.

Retrospect Express HD

Start Menu

icon:

:

Running an Immediate Backup

Though comprehensive backups can be scheduled to run at pre­determined times, you can launch them at any time by doing one
of the following:

• Press the OneTouch button - this will launch your backup
immediately

• Right-Click on the Retrospect icon located in the System
Tray and select

• Open Dantz Retrospect Express HD Server and click

Back up now.

Back up now

from the pop-up menu.

Revising Your Backup Settings

Open Dantz Retrospect Express HD Server.

1.

The Welcome Screen will appear. It should identify

2.

when the next scheduled backup is to take place. Click

Setup

to make changes to your backup.

Choose

3.

4.

5.

Comprehensive Backup

Click

Next

at the Save Restore Points window

Change the days of the week or the starting time of your
Backup and click
Retrospect Express window where your changes will be
displayed and will go into effect at the time of your next
Backup.

Finish.

You will then return to the main

and click

Next

.

Restoring From Your Backup

At times, your critical data may be corrupted. Fortunately, Dantz
Retrospect Express HD Server provides you with the ability to
restore your crucial files.

If you need to restore your entire computer, see “Restoring
Your Complete System” on page 31.

Open Dantz Retrospect Express HD Server.

1.

The Welcome Screen will appear, with the next
scheduled backup displayed.

Click

Restore

2.

Select a restore point from which you wish to recover

3.

your data and click

Dantz Retrospect Express HD Server will now scan
your computer.

Place a check in each box containing data you wish

4.

to restore

Use the search field to find specific files (e.g., music

5.

files, Word documents, etc.)

.

Next

.

5

Restoring Your Drive 27

5

Click

Next

6.

You will now be asked where you wish to restore your
files to. You have two options:

• Their original location

• The following location

Make your choice and click

7.

Dantz Retrospect Express HD Server will then restore the
files to your pre-selected location and provide you with the
time that it will take to complete the restore. When finished,
the Dantz Retrospect Express HD Server window will appear.

.

Restore

.

Understanding the Restore Points Window

The restore points window shows a calendar with the date in bold
for the days that restore points were created. It will also list all the
restore points in ascending order in a list box.

When you select a date on the calendar, the list of restore points will
automatically scroll to show all those that are associated with that
specific date. The latest backup on that date will be highlighted. The
drive for the restore point will also be shown. A green icon will
appear before the date if the backup was successful, a yellow icon if
the backup succeeded with some non-fatal errors, and a red icon if
the backup failed

If you manually cancel a backup, it is considered to be a
fatal error.

If the restore point has a yellow or red icon, you can right-click the
restore point to show the operation log, which will show you more
information about the error.

Locking Restore Points

Dantz Retrospect Express HD Server's Grooming Technology
manages your restore points by automatically adding the latest
restore points and removing the oldest. However, there may be
times that you do not want certain restore points removed from
your system. In order to prevent restore points from being deleted,
you must lock them.

Open Dantz Retrospect Express HD Server.

1.

Click

Restore

2.

Highlight a restore point that you wish to use to lock

3.

your data and click
of the restore point screen.

To unlock a restore point, simply repeat this procedure

4.

and the restore point will be unlocked when you click

Lock

again.

.

Lock

located in the upper right corner

28

Viewing Restore Point Logs

There may be times that you want to see what may be causing
problems with various restore points. You can accomplish this
through viewing a restore point log.

Open Dantz Retrospect Express HD Server.

1.

Click

Restore

2.

Highlight a restore point that you wish to use to view

3.

and click on the
right corner of the restore point screen.

.

View Log

button located in the upper

Deleting Restore Points

Dantz Retrospect Express HD Server provides you with the ability to
manually delete restore points. To manually delete a restore to point.

Open Dantz Retrospect Express HD Server.

1.

Click

Restore

2.

Highlight a restore point that you wish to remove and

3.

click on the delete button (the Red X) located in the
upper right corner of the Restore.

When a restore point is deleted, Dantz Retrospect Express
HD Server will reclaim the disk space. This process can take
a long time. Do not turn off your computer until the process
is complete.

.

Creating Dantz Retrospect Express HD Server Duplicates

A duplicate saves the most recent version of files, in their original
format, and overwrites the previous version. The following steps
will show you how to create a duplicate.

Please be aware of the following information when
creating duplicates:

•You cannot use Dantz Retrospect Express HD Server's
comprehensive backup and duplicate features at the
same time.

• Duplicates are NOT automated nor can they be
scheduled.

•You can only run a duplicate “On Demand”; this
means that the only time a duplicate is opened is
when you manually open it.

•A duplicate will always
of files.

1. Launch

2.

Dantz Retrospect Express HD Server.

Click

Setup

.

The

Select the type of Backup

overwrite

previous versions

window will be displayed.

5

Restoring Your Drive 29

5

Click

3.

4.

5.

6.

Duplicate

From the file duplication window, you can:

• Choose specific files and folders

• Choose files by type

Make your choice and click

You will then be prompted to select a disk where you
wish to store your duplicate files.

Check the appropriate box associated with your Maxtor
OneTouch II Small Business Edition drive (or whichever
drive you wish to back up to) and click

The welcome screen will appear where your duplicate
settings are displayed.

Click

Duplicate now

and click

Next

.

Next.

Finish

to start the first duplicate backup.

.

Restoring Files from a Duplicate

Restoring files from a duplicate is as simple as drag and drop.

Open

1.

2.

3.

My Computer

associated with your Maxtor OneTouch II Small Business
Edition drive (or whichever drive you used to do your
duplicate backup).

Double-click on the Retrospect Duplicates folder

Select the folder which contains your files and copy your
files back to your PC.

and double-click on the drive letter

30

Restoring Your Complete System

To restore your system:

Prepare your hard drive. Partition, if necessary, and format.

1.

Install your operating system.

2.

The following service packs need to be applied: Windows
2000 Server, Service Pack 3. Microsoft Internet Explorer

5.01 or later is required for all windows operating systems.

Reinstall the Maxtor OneTouch software including Dantz

3.

Retrospect Express HD Server. (For more information
see chapter 2.)

4. Open

5.

6.

7.

8.

Dantz Retrospect Express HD Server.

Click

Restore

The next window displays a calendar listing all of your
restore points.

Select the date that contains the restore point you wish
to restore from.

Click the restore point you wish to restore from.

Click

Next.

You are now asked which files/folders you wish to restore.

Place a check next to

9.

entire computer for restore.

Click

Next

10.

Now select where you want to restore your files.

Select

11.

to the exact location that they were initially copied from.

All data on the current source location will be lost during this
process.

Click

12.

At this point, Dantz Retrospect Express HD Server will
start restoring files to your system. A status bar will
show the progress of the restoration. If needed, you can
press

If your system restore was successful, you can exit
Retrospect.

Click the red ‘X’ in the upper right corner of the window.

13.

14. Restart

Your system may require more than one restart. Follow any
additional on-screen instructions, if necessary, to complete
your system restore.

.

To Their original location on

Restore

Stop

to end the restore process.

your computer.

.

My Computer

to select your

: - to restore them

5

Restoring Your Drive 31

5

Rotating Backups

Your data is the life of your office. The Maxtor OneTouch II Small
Business Edition provides an effective, backup/restoration tool for
ensuring that you can return your sever back into operation in an
efficient and timely manner. However, what if your office was
damaged from a fire or other natural cause? What if all of your
computer equipment was stolen? These events could spell disaster to
your business…your livelihood.

To prevent this from happening, it is recommended that you use a
rotating backup solution for your small business needs. With this
strategy, you would use any Maxtor OneTouch drive for backups;
you would use the Maxtor OneTouch II Small Business Edition drive
immediately for performing backups while keeping the other drive(s)
off-site in another location. After a predetermined time (e.g., one
week), you would rotate the drives – meaning that you would
remove the current Maxtor OneTouch II Small Business Edition
from the server, store it off-site and replace with the second drive.

Perform the following steps to successfully setup your server for
rotating backups.

1. Launch

2.

3.

4.

5.

A suggested strategy might be:

1.

2.

the Retrospect Express HD Server software.

Click on

Click on
disk(s) to store your backups:” screen.

Select the
OneTouch drives (including your Maxtor OneTouch II Small
Business Edition drive) you wish to use for rotating backups.

Finish the setup process.

Using Dantz Retrospect Express HD Server, perform a
Comprehensive Backup on the first Maxtor OneTouch II
Small Business Edition drive. Repeat this for the second
drive used in your rotating backup strategy.

Remove the second drive from your office and store in an
offsite location (e.g., take it home, put it in a safe, etc.).

Note: Safely disconnect your Maxtor OneTouch II drive by
using the Safely Remove Hardware option located in the
system tray.

Setup

.

Next

in the screens until you get to the “Select the

disk(s)

to start your backup. Select all the

32

After a predetermined time, remove the current Maxtor

3.

OneTouch II Small Business Edition from your server and
store it in an offsite location.

Note: Safely disconnect your Maxtor OneTouch II drive by
using the Safely Remove Hardware option located in the
system tray.

Return the second Maxtor OneTouch II Small Business

4.

Edition to your office and connect it to your server.

Repeat this process per your backup schedule.

5.

5

Restoring Your Drive 33

6

Glossary

6

Backup –

the files and folders you selected to back up from a specific point in time.
Previous backups are preserved, allowing you to store copies of your
backup files from multiple points in time. See

Byte –

equal to 8 bits.

Capacity –

stored on a drive. Also known as

Data Transfer Rate –

the drive.

Defrag –

file physically contiguous on the drive, which can enhance your drive’s
performance.

Device Driver –

with peripheral devices such as hard drives and CD-ROM drives. Each type
of device requires a different driver. Device driver programs are stored on a
computer’s hard drive and are loaded into memory when the computer is
started or when a device is plugged into the computer.

Duplicate –

the most recent version of files, in their original format, and overwrites the
previous version.

In Dantz Restropsect Express HD Server, a backup contains all

Restore Point.

A unit of storage on a drive that holds a single character. A byte is

The amount of information, measured in bytes, that can be

(or defragment) A software utility that keeps the data for each

A software program that enables a PC to communicate

In Dantz Restropsect Express HD Server, a duplicate saves

34

storage capacity

The speed at which data transfers to and from

.

External Hard Drive –

drive mechanism connected to a computer via a FireWire or USB interface.

Format –

the file system for storing and retrieving files. Low-level formatting sets up
the locations of sectors on the drive. Your drive was formatted with the
NTFS file system at the factory.

GB –

Hard Drive –

and retrieval, incorporating one or more rotating disks on which data is
recorded, stored, and read magnetically.

Hot-Swap –

devices while the computer and the devices are running. External drives,
such as the Maxtor OneTouch SBS drive, can be hot-swapped.

KB –

MB –

Mb –

million bits.

Formatting erases all information on a hard drive and sets up

(Gigabyte) Equal to 1,000,000,000 (billion) bytes.

An electromechanical device used for information storage

This feature allows you to connect and disconnect external

(Kilobyte) Equal to 1,000 (thousand) bytes.

(Megabyte) Equal to 1,000,000 (million) bytes.

(Megabit) When used to describe data storage, equal to one

A external peripheral device containing a hard

Mbps –

(Megabits per second) When used to described data transfer

rates, it refers to one million bits per second.

NTFS –

The primary file system for Windows 2000 and XP operating
system that organizes files on your computer. Supports large capacity hard
drives up to 2 TB.

Operating System –

installed on your system to communicate with computer hardware such as
a hard drive and processor.

Partition –

system treats each partition as if it were a separate hard drive. Each partition
is assigned a unique drive letter in Windows.

Port –

or chassis for connecting peripheral devices, such as a FireWire port or
USB port.

A way to logically divide a hard drive so that an operating

A connection or socket on the motherboard, controller card, case,

Software that allows the user and programs

Spin Down –

When a disk spins down, it stops spinning, thus conserving power.

Startup Disk –

up your computer.

TB –

(Terabyte) Equal to 1,000,000,000,000 (trillion) bytes.

USB –

your computer.

Volume –

often used as a synonym for the drive itself, but it is possible for a single
drive to contain more than one volume or for a volume to span more than
one drive.

Refers to the actual spinning of the disk mechanism.

The drive from which the operating system loads to start

Universal Serial Bus, a standard for connecting external devices to

A fixed amount of storage on a hard drive. The term volume is

Restore Point –

time. It contains all the files and folders you select to backup, as they exist
at the time that you back up.

Script –

Server that you can schedule to run at some future date and time or on a
repeating schedule, such as daily. You may create as many scripts as
you wish.

A snapshot of your files based on a specific date in

A saved backup procedure for Dantz Restropsect Express HD

6

Glossary 35

Index

A

About this Guide 3
Adding Rubber Feet to Your Drive 25

B

Backing up Your Computer 14

C

Connecting and Disconnecting the Drive 21

D

Dantz Retrospect Express HD Server
User’s Guide 25

Disconnect the drive from a Windows system 21
Drive Components 2

H

Handling Precautions 3

I

Installing

push-button feature 5

the software 5
Installing Your Drive 5

M

Maxtor Product Support 4

O

OneTouch lights 20

R

Restoring your Computer 31
Retrospect,

Installing the software 5
registering 9

S

Software

Installing 5

System Requirements 2

U

Using Dantz Retrospect Express HD Server 20
Using Maxtor OneTouch Settings 22
Using Security Lock 25
Using Your Drive 20

W

Windows OneTouch Settings 22

Adjust Performance 23
Adjust Power Settings 22
Changing Your Password 24
Customize OneTouch Button 23
Disable Security 24
Drive Management 22
Erase Drive 24
Security Settings 23
Setting your Password 23
View Drive Information 22

Windows 2000

Installing the Software 5

36 Index

©2005 Maxtor Corporation. All rights reserved. Changes are periodically made to the information herein which will be incorporated in revised editions of this publication.
Maxtor may make changes or improvements to the product(s) described in this publication at any time and without notice. For purposes of measuring storage capacity,
a gigabyte (GB) equals 1,000,000,000 bytes. Compression assumes 3:2 compression ratio with the Maxtor OneTouch II Small Business Edition solution. Actual compression,
performance, and total accessible capacity may vary dependent upon type of data and operating system. The Maxtor OneTouch drive is an element of your overall data
protection plan. Maxtor, and the Maxtor stylized logo are registered trademarks of Maxtor Corporation. All other brands or products are trademarks or registered trademarks
of their respective holders. Maxtor Corporation, 500 McCarthy Blvd., Milpitas, California, 95035.

P/N: 20280700