Majestic QUARTZ36IL, QUARTZ32IL Owner's Guide

Owner’s Manual

Care and Operation

INSTALLER: Leave this manual with party responsible for use and operation. OWNER: Retain this manual for future reference. Contact your dealer with questions regarding installation, operation or service.

NOTICE: DO NOT discard this manual!

Models:

QUARTZ SERIES

QUARTZ32IN QUARTZ32IL QUARTZ36IN QUARTZ36IL

WARNING: FIRE OR EXPLOSION HAZARD Failure to follow safety warnings exactly could result in serious injury, death, or property damage.

• DO NOT store or use gasoline or other ﬂ am-

mable vapors and liquids in the vicinity of this or any other appliance.

• What to do if you smell gas

- DO NOT try to light any appliance.

- DO NOT touch any electrical switch. DO NOT use any phone in your building.

- Leave the building immediately.

- Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

- If you cannot reach your gas supplier, call the ﬁ re department.

• Installation and service must be performed by a qualiﬁ ed installer, service agency, or the gas supplier.

This appliance may be installed as an OEM installation in manufactured home (USA only) or mobile home and must be installed in accordance with the manufacturer’s instructions and the Manufactured Home

Construction and Safety Standard, Title 24 CFR, Part 3280 in the United States, or the Standard for Installation in Mobile Homes, CAN/CSA Z240 MH Series, in Canada.

This appliance is only for use with the type(s) of gas indicated on the rating plate. This appliance is not convertible for use with other gases, unless a certiﬁ ed kit is used.

In the Commonwealth of Massachusetts installation must be performed by a licensed plumber or gas ﬁ tter.

See appliance installation manual for additional Commonwealth of Massachusetts requirements.

Majestic • QUARTZ32, QUARTZ36 Owner’s Manual • 2412-981 Rev. E • 8/16

DANGER

HOT GLASS WILL

CAUSE BURNS.

DO NOT TOUCH GLASS

UNTIL COOLED.

NEVER ALLOW CHILDREN

TO TOUCH GLASS.

A barrier designed to reduce the risk of burns from the hot viewing glass is provided with this appliance and shall be installed for the protection of children and other at-risk individuals.

Welcome

Read this manual before operating this appliance.

Please retain this Owner’s Manual for future reference.

Read the Installation Manual before making any installation or ﬁ nishing changes.

A. Congratulations

Congratulations on selecting a Majestic gas ﬁ replace, an elegant and clean alternative to wood burning ﬁ replaces. The gas ﬁ replace you have selected is designed to provide the utmost in safety, reliability, and efﬁ ciency.

As the owner of a new ﬁ replace, you’ll want to read and carefully follow all of the instructions contained in this owner’s manual. Pay special attention to all cautions and warnings.

This owner’s manual should be retained for future reference. We suggest that you keep it with your other important documents and product manuals.

The information contained in this owner’s manual, unless noted otherwise, applies to all models and gas control systems.

Your new Majestic gas ﬁ replace will give you years of durable use and trouble-free enjoyment. Welcome to the Majestic family of ﬁ replace products!

Local Dealer Information

DEALER: Fill in

your name, address, phone and email information here and appliance information below.

Appliance Information:

Brand: ________________________________________________ Model Name: ___________________________

Dealer Name: ________________________________________________________

Address: ____________________________________________________________

____________________________________________________________

Phone: _____________________________________________________________

Email: _____________________________________________________________

Serial Number: __________________________________________ Date Installed: __________________________

Listing Label Information/Location

The model information regarding your speciﬁ c ﬁ replace can be found on the rating plate usually located in the control area of the ﬁ replace.

Majestic, a brand of Hearth & Home Technologies 7571 215th Street West, Lakeville, MN 55044

Type of Gas

Not Not for use use with with solid solid fuel.fuel.

Gas and Electric Information

((Ne Ne doit doit pas entre entre utilise utilise avec avec un un combustible combustible solide).solide).

Type Typ e of of Gas Gas (Sorte (Sorte De De Gaz)Gaz)::

NNAATURALTURAL GASGAS

Minimum Minimum Permissible Permissible Gas Gas Supply Supply for for Purposes Purposes of of Input Input Adjustment.Adjustment.

Approved Approved Minimum Minimum (De (De Gaz) Gaz) AcceptableAcceptable 0.00.0 in in w.c.w.c. (Po. (Po. Col. Col. d’eau)d’eau)

Maximum Maximum Pressure Pressure (Pression)(Pression) 0.00.0 in in w.c.w.c . (Po. (Po. Col. Col. d’eau)d’eau)

Maximum Maximum Manifold Manifold Pressure Pressure (Pression)(Pression) 0.00.0 in in w.c.w.c . (Po. (Po. Col. Col. d’eau)d’eau)

Minimum Minimum Manifold Manifold Pressure Pressure (Pression)(Pression) 0.00.0 in in w.c.w.c. (Po. (Po. Col. Col. d’eau)d’eau)

Tot a l Total Electrical Electrical Requirements: Requirements: 000Vac, 000Vac, 00Hz., 00Hz., less less than than 00 00 AmperesAmperes

ALTITUDE:ALTITUDE: 0-0000 0-0000 FT.FT. 0000-0000FT.0000-0000FT. MAX. MAX. INPUT INPUT BTUH:BTUH: 00,00000,000 00,00000,000 MIN. MIN. INPUT INPUT BTUH:BTUH: 00,00000,000 00,00000,000 ORIFICE ORIFICE SIZE:SIZE: #XXXXX#XXXXX #XXXXX#XXXXX

This This appliance appliance must must be be installed installed in in accordance accordance with with local local codes, codes, if if any; any; if if not, not, follow follow ANSI ANSI Z223.1Z223.1 in in the the USA USA or or CAN/CGA CAN/CGA B149 B149 installation installation codes. codes. (Installer (Installer l’appareil l’appareil selon selon les les codes codes ou ou reglementsreglements

locaux locaux ou, ou, en en l’absence l’absence de de tels tels reglements, reglements, selon selon les les codes codes d’installation d’installation CAN/CGA-B149.)CAN/CGA-B149.)

ANSI ANSI Z21XX-XXXX Z21XX-XXXX · · CSA CSA 2.XX-MXX 2.XX-MXX

IN IN CANADACANADA

Model:Model:

(Modele):(Modele):

SerialSerial

(Serie):(Serie):

MADE MADE IN IN USAUSA

XXXXXXXXXXXXXXXX

Model Number

Serial Number

Majestic • QUARTZ32, QUARTZ36 Owner’s Manual • 2412-981 Rev. E • 8/16

Safety Alert Key:

• DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury.

• WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury.

• CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

• NOTICE: Used to address practices not related to personal injury.

Table of Contents

1 Welcome

A. Congratulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

B. Limited Lifetime Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . 4

2 Product Speciﬁ c Information

A. Appliance Certiﬁ cation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

B. Glass Speciﬁ cations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

C. BTU Speciﬁ cations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

3 Important Safety and Operating Information

A. Appliance Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

B. General Operating Parts . . . . . . . . . . . . . . . . . . . . . . . . . . 8

C. Fuel Speciﬁ cations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

D. Good Faith Wall Surface/TV Guidelines . . . . . . . . . . . . . . 8

E. Before Lighting Appliance. . . . . . . . . . . . . . . . . . . . . . . . . 10

F. Lighting Instructions (IPI) . . . . . . . . . . . . . . . . . . . . . . . . . 11

G. Appliance Break-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

H. Heat Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

I. Operation During A Power Outage (IPI) . . . . . . . . . . . . . 12

J. Detailed Component Operating Instructions

- IntelliFire Ignition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

4 Maintenance and Service

A. Maintenance: Frequency and Tasks . . . . . . . . . . . . . . . . 14

B. Maintenance Tasks - Homeowner . . . . . . . . . . . . . . . . . . 14

C. Maintenance Tasks - Qualiﬁ ed Service Technician . . . . . 16

5 Frequently Asked Questions and Troubleshooting

A. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . 17

B. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

6 Reference Materials

A. Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

B. Service Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

C. Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

 = Contains updated information.

Majestic • QUARTZ32, QUARTZ36 Owner’s Manual • 2412-981 Rev. E • 8/16

B. Limited Lifetime Warranty

Parts Labor Gas Wood Pellet

EPA

Wood

Coal Electric Venting

XXXXXXX

All parts and material except as

covered by Conditions,

Exclusions, and Limitations

listed

Igniters, electronic components,

and glass

XXXXX Factory-installed blowers

X Firepots and burnpots

5 years 1 year X X Castings and baffles

7 years 3 years X X X

Manifold tubes,

HHT chimney and termination

years

1 year X Burners, logs and refractory

Limited

Lifetime

3 yearsXXXXX Firebox and heat exchanger

XXXXXXX

All replacement parts

beyond warranty period

Warranty Period

HHT Manufactured Appliances and Venting

1 Year

Components Covered

3 years

2 years

90 Days

Hearth & Home Technologies

LIMITED LIFETIME WARRANTY

Hearth & Home Technologies, on behalf of its hearth brands (“HHT”), extends the following warranty for HHT gas, wood, pellet, coal and electric hearth appliances that are purchased from an HHT authorized dealer.

WARRANTY COVERAGE:

HHT warrants to the original owner of the HHT appliance at the site of installation, and to any transferee taking ownership of the appliance at the site of installation within two years following the date of original purchase, that the HHT appliance will be free from defects in materials and workmanship at the time of manufacture. After installation, if covered components manufactured by HHT are found to be defective in materials or workmanship during the applicable warranty period, HHT will, at its option, repair or replace the covered components. HHT, at its own discretion, may fully discharge all of its obligations under such warranties by replacing the product itself or refunding the verified purchase price of the product itself. The maximum amount recoverable under this warranty is limited to the purchase price of the product. This warranty is subject to conditions, exclusions and limitations as described below.

WARRANTY PERIOD:

Warranty coverage begins on the date of original purchase. In the case of new home construction, warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the product by an independent, authorized HHT dealer/ distributor, whichever occurs earlier. The warranty shall commence no later than 24 months following the date of product shipment from HHT, regardless of the installation or occupancy date. The warranty period for parts and labor for covered components is produced in the following table.

The term “Limited Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for gas appliances, and 10 years from the beginning date of warranty coverage for wood, pellet, and coal appliances. These time periods reflect the minimum expected useful lives of the designated components under normal operating conditions.

XXX

X Molded refractory panels

See conditions, exclusions, and limitations on next page.

4021-645H 10/15 Page 1 of 2

Majestic • QUARTZ32, QUARTZ36 Owner’s Manual • 2412-981 Rev. E • 8/16

Ignition Modules

B. Limited Lifetime Warranty (continued)

WARRANTY CONDITIONS:

• This warranty only covers HHT appliances that are purchased through an HHT authorized dealer or distributor. A list of HHT authorized dealers is available on the HHT branded websites.

• This warranty is only valid while the HHT appliance remains at the site of original installation.

• This warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the appliance resides.

• Contact your installing dealer for warranty service. If the installing dealer is unable to provide necessary parts, contact the nearest HHT authorized dealer or supplier. Additional service fees may apply if you are seeking warranty service from a dealer other than the dealer from whom you originally purchased the product.

• Check with your dealer in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not covered by this warranty.

WARRANTY EXCLUSIONS:

This warranty does not cover the following:

• Changes in surface finishes as a result of normal use. As a heating appliance, some changes in color of interior and exterior surface finishes may occur. This is not a flaw and is not covered under warranty.

• Damage to printed, plated, or enameled surfaces caused by fingerprints, accidents, misuse, scratches, melted items, or other external sources and residues left on the plated surfaces from the use of abrasive cleaners or polishes.

• Repair or replacement of parts that are subject to normal wear and tear during the warranty period. These parts include: paint, wood, pellet and coal gaskets, firebricks, grates, flame guides, batteries and the discoloration of glass.

• Expansion, contraction, or movement of certain parts causing noise. These conditions are normal and complaints related to this noise are not covered by this warranty.

• Damages resulting from: (1) failure to install, operate, or maintain the appliance in accordance with the installation instructions, operating instructions, and listing agent identification label furnished with the appliance; (2) failure to install the appliance in accordance with local building codes; (3) shipping or improper handling; (4) improper operation, abuse, misuse, continued operation with damaged, corroded or failed components, accident, or improperly/ incorrectly performed repairs; (5) environmental conditions, inadequate ventilation, negative pressure, or drafting caused by tightly sealed constructions, insufficient make-up air supply, or handling devices such as exhaust fans or forced air furnaces or other such causes; (6) use of fuels other than those specified in the operating instructions; (7) installation or use of components not supplied with the appliance or any other components not expressly authorized and approved by HHT; (8) modification of the appliance not expressly authorized and approved by HHT in writing; and/or (9) interruptions or fluctuations of electrical power supply to the appliance.

• Non-HHT venting components, hearth components or other accessories used in conjunction with the appliance.

• Any part of a pre-existing fireplace system in which an insert or a decorative gas appliance is installed.

• HHT’s obligation under this warranty does not extend to the appliance’s capability to heat the desired space. Information is provided to assist the consumer and the dealer in selecting the proper appliance for the application. Consideration must be given to appliance location and configuration, environmental conditions, insulation and air tightness of the structure.

This warranty is void if:

• The appliance has been over-fired or operated in atmospheres contaminated by chlorine, fluorine, or other damaging chemicals. Over-firing can be identified by, but not limited to, warped plates or tubes, rust colored cast iron, bubbling, cracking and discoloration of steel or enamel finishes.

• The appliance is subjected to prolonged periods of dampness or condensation.

• There is any damage to the appliance or other components due to water or weather damage which is the result of, but not limited to, improper chimney or venting installation.

LIMITATIONS OF LIABILITY:

• The owner’s exclusive remedy and HHT’s sole obligation under this warranty, under any other warranty, express or implied, or in contract, tort or otherwise, shall be limited to replacement, repair, or refund, as specified above. In no event will HHT be liable for any incidental or consequential damages caused by defects in the appliance. Some states do not allow exclusions or limitation of incidental or consequential damages, so these limitations may not apply to you. This warranty gives you specific rights; you may also have other rights, which vary from state to state. EXCEPT TO THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES OTHER THAN THE WARRANTY SPECIFIED HEREIN. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO DURATION OF THE EXPRESSED WARRANTY SPECIFIED ABOVE.

4021-645H 10/15 Page 2 of 2

Majestic • QUARTZ32, QUARTZ36 Owner’s Manual • 2412-981 Rev. E • 8/16

Product Speciﬁ c Information

A. Appliance Certiﬁ cation

MODELS: QUARTZ32IN, QUARTZ32IL,

QUARTZ36IN, QUARTZ36IL

LABORATORY: Underwriters Laboratories, Inc. (UL)

TYPE: Direct Vent Heater

STANDARD: ANSI Z21.88-2014 • CSA 2.33-2014

This product is listed to ANSI standards for “Vented Gas Fireplace Heaters” and applicable sections of “Gas Burning Heating Appliances for Manufactured Homes and Recreational Vehicles”, and “Gas Fired Appliances for Use at High Altitudes”.

NOTICE: This installation must conform with local codes. In the absence of local codes you must comply with the National Fuel Gas Code, ANSI Z223.1-latest edition in the U.S.A. and the CAN/CGA B149 Installation Codes in Canada.

NOT INTENDED FOR USE AS A PRIMARY HEAT SOURCE.

This appliance is tested and approved as either supplemental room heat or as a decorative appliance. It should not be factored as primary heat in residential heating calculations.

B. Glass Speciﬁ cations

Hearth & Home Technologies appliances manufactured with tempered glass may be installed in hazardous locations such as bathtub enclosures as deﬁ ned by the Consumer Product Safety Commission (CPSC). The tempered glass has been tested and certiﬁ ed to the re- quirements of ANSI Z97.1 and CPSC 16 CFR 1202 (Safety Glazing Certiﬁ cation Council SGCC# 1595 and

1597. Architectural Testing, Inc. Reports 02-31919.01 and 02-31917.01).

This statement is in compliance with CPSC 16 CFR Sec- tion 1201.5 “Certiﬁ cation and labeling requirements” which refers to 15 U.S. Code (USC) 2063 stating “…Such certiﬁ cate shall accompany the product or shall otherwise be furnished to any distributor or retailer to whom the product is delivered.”

Some local building codes require the use of tempered glass with permanent marking in such locations. Glass meeting this requirement is available from the factory. Please contact your dealer or distributor to order.

Installation and service of this appliance should be performed by qualiﬁ ed personnel. Hearth & Home Technologies suggests NFI certiﬁ ed or factory trained professionals, or technicians supervised by an NFI certiﬁ ed professional (www.nﬁ certiﬁ ed.org).

C. BTU Speciﬁ cations

Models

(U.S. or Canada)

QUARTZ32IN

(NG)

QUARTZ32IL

(LP)

QUARTZ36IN

(NG)

QUARTZ36IL

(LP)

(0-2000 FT)

Maximum

Input BTU/h

21,000 15,000 #44

18,500 14,000 #55

24,000 17,000 #42

20,500 16,000 #54

Minimum

Input BTU/h

Oriﬁ ce

(DMS)

Size

Majestic • QUARTZ32, QUARTZ36 Owner’s Manual • 2412-981 Rev. E • 8/16

Important Safety and Operating Information

A. Appliance Safety

WARNING! DO NOT operate ﬁ replace before reading and understanding operating instructions. Failure

to operate ﬁ replace according to operating instructions could cause ﬁ re or injury.

DANGER

HOT GLASS WILL

CAUSE BURNS.

DO NOT TOUCH GLASS

UNTIL COOLED.

NEVER ALLOW CHILDREN

TO TOUCH GLASS.

• Keep children away.

• CAREFULLY SUPERVISE children in same room as ﬁ replace.

• Alert children and adults to hazards of high temperatures.

High temperatures may ignite clothing or other ﬂ ammable materials.

• Clothing, furniture, draperies, and other ﬂ ammable materials must not be placed on or near the appliance.

• Never leave children alone near a hot ﬁ replace, whether operating or cooling down.

• Teach children to NEVER touch the ﬁ replace.

• Consider not using the ﬁ replace when children will be present.

Contact your dealer for more information, or visit: www. hpba.org/safety-information.

To prevent unintended operation when not using your ﬁ re- place for an extended period of time (summer months, vacations, trips, etc):

• Remove batteries from remote controls.

• Turn off wall controls.

• Unplug 3 volt adapter plug and remove batteries on IPI models.

Clear Space

WARNING! DO NOT place combustible objects in front of the ﬁ replace or block louvers. High temperatures could start a ﬁ re. See Figure 3.1.

Avoid placing candles and other heat-sensitive objects on mantel or hearth. Heat could damage these objects.

A barrier designed to reduce the risk of burns from the hot viewing glass is provided with this appliance and shall be installed for the protection of children and other at-risk individuals. DO NOT operate the appliance with the barrier removed. If the barrier becomes damaged, the barrier shall be replaced with the manufacturer’s barrier for this appliance.

Contact your dealer or Hearth & Home Technologies if the barrier is not present or help is needed to properly install one.

Young children should be carefully supervised when they are in the same room as the appliance. Toddlers, young children and others may be susceptible to accidental contact burns.

• A physical barrier is recommended if there are at risk

individuals in the house.

• To restrict access to a ﬁ replace or stove, install an

adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and away from hot surfaces.

• Install a switch lock or a wall/remote control with child

protection lockout feature.

• Keep remote controls out of reach of children.

CLEAR SPACE

3 FT. IN

FRONT OF

FIREPLACE

Figure 3.1 Clear Space Requirement - All Models

Over Firing

The appliance is considered to be over ﬁ ring if the ﬂ ames are contacting the top of the ﬁ rebox. Call a qualiﬁ ed service technician to service the appliance

Majestic • QUARTZ32, QUARTZ36 Owner’s Manual • 2412-981 Rev. E • 8/16

B. General Operating Parts

Figure 3.2 references the general operating parts of the appliance and the section of this manual in which they are discussed.

DECORATIVE FRONTS

(NOT SHOWN)

SECTION 4.B.

FIXED GLASS ASSEMBLY

FAN KIT

SECTION 3.J

CLEAR SPACE

SECTION 3.A.

(NOT SHOWN)

SECTION 4.B.

HEARTH

MANTEL

Figure 3.2 General Operating Parts

C. Fuel Speciﬁ cations

WARNING! Risk of Fire or Explosion! Appliance must be set up for compatible gas type!

• This appliance is designed to operate on either natural

gas or propane. Make sure the appliance is compatible with gas type selected for installation site.

• Conversions must be made by a qualified service

technician using Hearth & Home Technologies speciﬁ ed and approved parts.

CONTROL CAVITY

SECTION 3.I

D. Good Faith Wall Surface/TV Guidelines

FIREPLACE

OPENING

TO CEILING

123°F

132°F

135°F

147°F

6 in.

24 in.

18 in.

12 in.

MEASUREMENTS FROM

TOP EDGE O F THE OPENIN G

APPLIA NCE FRONT

127°F

30 in.

Figure 3.3. Good Faith Wall Surface Temperatures Above Appliance

NOTICE: Temperatures listed above are taken with a temperature measuring probe as prescribed by the test standard used for appliance certiﬁ cation. Temperatures on walls or mantels taken with an infrared thermometer may yield increased temperatures of up to 30 degrees or more depending on the thermometer settings and material characteristics being measured.

Majestic • QUARTZ32, QUARTZ36 Owner’s Manual • 2412-981 Rev. E • 8/16

+ 17 hidden pages