Magma P13R, P7R4, P7RR, P7R464, P7RR64 User Manual

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PCI Expansion Chassis

User's Guide

13 Slot PCI Expansion

Model: P13R

Model: P13RR

This publication is protected by Federal Copyright Law, with all rights reserved. No part of this publication may be copied, photocopied, reproduced, stored in a retrieval system, translated, transmitted or transcribed, in any form or by any means manual, electric, electronic, electro-magnetic, mechanical, optical or otherwise, in whole or in part without prior written consent from Magma.

Limitation of Liability

Information presented by Magma in this guide is believed to be acc urat e and reliable. However, Magma assumes no responsibility for its use. No license is granted by implication or otherwise to any rights of Magma.

Product specifications and prices are subject to change without notice.

Trademark References

Trademarks and registered trademarks are proprietary to their respective manufacturers.

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Table of Contents i

Table of Contents

PREFACE............................................................................................. III

What’s in this Guide...............................................................................iii

Advisories ..............................................................................................iv

Safety Instructions..................................................................................iv

When Working Inside a Computer ......................................................... v

Protecting Against Electrostatic Discharge ............................................vi

CHAPTER 1 INTRODUCTION ..........................................................1

General Specifications ...........................................................................1

Pre-Installation Information ....................................................................1

Parts List................................................................................................2

Tools Required for Installation................................................................ 2

CHAPTER 2 HARDWARE INSTALLATION ..................................... 3

Before you Begin.................................................................................... 4

Install Expansion Interface Card ............................................................ 4

Attach PCI Expansion and Power Cable................................................ 5

Recheck the Installation.........................................................................6

Applying Power Correctly.......................................................................6

Starting Up:................................................................................................... 6

Shutting Down:.............................................................................................. 6

CHAPTER 3 VERIFY INSTALLATION.............................................. 7

Windows ................................................................................................ 7

Mac OS X............................................................................................... 9

CHAPTER 4 INSTALL 3

PARTY PCI CARDS.............................11

Remove PCI Expansion Chassis Cover...............................................11

Install PCI Cards in PCI Expansion Chassis........................................ 12

Install Hard Drive(s) ............................................................................. 14

Installing Hard Drives.................................................................................. 14

System Should Be Up and Running..................................................... 14

Finishing Touches................................................................................15

Rack Installations........................................................................................ 15

CHAPTER 5 TROUBLESHOOTING ............................................... 16

Locate the Problem..............................................................................16

My Computer Can’t Find the PCI Expansion System................................. 17

When Nothing Works.................................................................................. 18

My Computer Hangs During Power Up .............................................. 19

My PCI Card Doesn’t Work......................................................................... 20

Support for 3

Party PCI Cards.......................................................... 21

Windows Error Codes......................................................................... 22

CHAPTER 6 CHASSIS MAINTENANCE ........................................ 24

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ii Table of Contents

General Chassis Cleaning....................................................................24

“Hot-Swappable” Power Supply ...........................................................25

Cleaning the Air Filter...........................................................................26

CHAPTER 7 HOW TO GET MORE HELP .......................................28

Frequently Asked Questions (FAQ)......................................................28

Contacting Technical Support ..............................................................28

Magma Debug Utility................................................................................... 29

PCIScope Software Utility........................................................................... 30

Returning Merchandise to Magma .......................................................32

APPENDIX A BUS HIERARCHY.....................................................33

Bus Hierarchy.......................................................................................33

APPENDIX B NEED MORE SLOTS?...............................................35

Multiple PCI Expansion System Configurations ...................................35

Fan-Out.......................................................................................................36

Verify your configuration..................................................................... 37

Daisy-Chaining............................................................................................38

Verify your configuration..................................................................... 39

Combination Configurations........................................................................39

PCI Card Conflicts................................................................................40

Power-On Sequence for Advanced Configurations..............................40

Troubleshooting Advanced Configurations...........................................40

Finding the Problem Card...................................................................41

APPENDIX C COMPLIANCE ..........................................................42

FCC......................................................................................................42

Industry Canada...................................................................................42

CE ........................................................................................................42

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Preface iii

Preface

What’s in this Guide

This PCI Expansion Chassis User Guide is designed to accompany a Magma Host Card Installation Guide. This guide provides easy instructions to install your expansion system, verify the installati on was completed correctly, and troubleshoot the installation, if necessar y. The corresponding Host Card Installation Guide provides simila r information for your Magma host card.

This manual is divided into the following parts:

Chapter 1: Provides General Specifications and Parts List.

Chapter 2: Briefly explains Expansion Chassis installation.

Chapter 3: Explains how to verify a successful installation.

Chapter 4: Provides information on installing 3rd Party PCI cards.

Chapter 5: Provides general maintenance information.

Chapter 6: Provides troubleshooting assistance.

Chapter 7: Explains where to get technical support.

Appendix A: Explains Bus Hierarchy.

Appendix B: How to connect multiple Magma systems to one PC.

Appendix C: .Provides information about Compliance.

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iv Preface

Advisories

Five types of advisories are used throughout this manual to provide helpful information, or to alert you to the potential for har dware damage or personal injury. They are Note, Important, Caution, Warning, and

Danger. The following is an example of each type of advisory.

NOTE

Used to amplify or explain a comment related to procedural steps or text.

IMPORTANT

Used to indicate an important piece of information or special “tip” to help you

CAUTION

Used to indicate and prevent the following procedure or step from causing damage to the equipment.

WARNING

Used to indicate and prevent the following step from causing injury.

DANGER or STOP

Used to indicate and prevent the following step from causing serious injury or significant data loss.

Disclaimer: We have attempted to identify most situations that may pose a danger, warning, or caution condition in this ma nual. However, Magma does not claim to have covered al l situations that might require the use of a Caution, Warning, or Danger indicator.

Safety Ins tructions

Always use caution when servicing any electrical component. Before handling the Magma PCI Expansion chassis, read the following instructions and safety guidelines to prevent damage to the product and to ensure your own personal safety. Refer to the “Advisories” section for advisory conventions used in this manual, including the distinction between Dangers, Warnings, Cautions, and Notes.

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Preface v

♦ Always use caution when handling/operating the computer.

Only qualified, experienced, authorized electronics personnel should access the interior of the computer. The po wer supplies produce high voltages and energy hazards, which can cause bodily harm.

♦ Use extreme caution when installing or removing components.

Refer to the installation instructions in this manual for precautions and procedures. If you have any questions, please contact Magma Technical Support.

WARNING

High voltages are present inside the expansion chassis when the unit’s power cord is plugged into an electrical outlet. Disconnect the power cord from its source before removing the system cover.

Never modify or remove the radio frequency interference s hielding from your workstation or expansion unit. To do so may cause your installation to produce emissions that could interfere with other electronic equipment in the area of your system.

When Working Inside a Computer

Before taking covers off a computer, perform the following steps:

1. Turn off the computer and any peripherals

2. Disconnect the computer and peripherals from their power sources to prevent electric shock or system board damage.

3. Disconnect any telephone or telecommunications lines from the computer.

In addition, take note of these safety guidelines when appropriate:

♦ To help avoid possible damage to systems boards, wait five

seconds after turning off the computer before removing a component, removing a system board, or disconnecting a peripheral device from the computer.

♦ When you disconnect a cable, pull on its connector or on its

strain-relief loop, not on the cable itself. Some cables have a connector with locking tabs. If you are disconnecting this t ype of cable, press in on the locking tabs before disconnecting the cable. As you pull connectors apart, keep them evenly aligned

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vi Preface

to avoid bending any connector pins. Also, before connecti ng a cable, make sure both connectors are correctly oriented and aligned.

CAUTION

Do not attempt to service the system yourself except as explained in this manual. Follow installation instructions closely.

Protecting Against Electrostatic Discharge

Electrostatic Discharge (ESD) Warning

Electrostatic Discharge (ESD) is the enemy of semiconductor devices. You should always take precautions to eliminate any electrostatic charge from your body and clothing before touching any semiconductor device or card by using an electrostatic wrist strap and/or rubber mat.

Static electricity can harm system boards. Perform servic e at an ESD workstation and follow proper ESD procedure to reduce the risk of damage to components. Magma strongly encourages you to follow proper ESD procedure, which can include wrist straps and smocks, when servicing equipment.

You can also take the following steps to prevent damage from electrostatic discharge (ESD):

♦ When unpack ing a static-se nsitive compone nt from its shipping

carton, do not remove the component’s anti-static packaging material until you are ready to install the component in a computer. Just before unwrapping the anti-static packaging, be sure you are at an ESD workstation or grounded.

♦ When transporting a sensitive component, first place it in an

anti-static container or packaging.

♦ Handle all sensitive components at an ESD workstation. If

possible, use anti-static floor pads and workbench pads.

♦ Handle components and boards with care. Don’t touch the

components or contacts on a board. Hold a board by its edges or by its metal mounting bracket.

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Chapter 1 Introduction 1

Chapter 1 Introduction

General Specifications

Magma's 13 Slot PCI Expansion System is a general-purpose bus expansion system for the Peripheral Component Interconnect (PCI) local bus. The expansion bus is ful ly compliant with the PCI Local Bus Specification. The PCI expansion system c onsists of an expansion bus cable (a shielded, high-speed cable), an expansion interface card, an expansion motherboard and a rack-mount enclosure with a power supply.

Item Description

Backplane: 13 PCI Slots (supports full or short-length PCI cards) Enclosure: 19" Rack-mount Standard Dimensions: (4U ) 19" W x 7" H x 17.7" D Weight: 24 lb or 11.804 kg Construction: All Steel Chassis Cooling: Two 70-105 CFM fans Power Supply: 400W or 400W redundant Standard Cable: 1-meter MTBF: 37,000 hours PCI Bus: 32 bits/33 MHz PCI Local Bus

Specification:

Revision 2.2

PCI Bridge Architecture Spec:

Revision 1.2

Interconnect Bandwidth:

132 MB/sec (Theoretical Max. of PCI 33/32)

Operating Environment:

 0° to 50° C Operating Temperature  -20° to 60° C Storage Temperature  5% to 85% Relative Humidity, Non-condensing

Operating Systems: Windows Vista/XP/2000/Server 2003

Mac OS X Version 10.4.x +

Linux Kernel 2.6.x + Warranty: 1 Year Return to Factory Available Options:  1.5-meter cable (PN: SUBCBL1.5HF)

 Disk Drive Cage for up to four 3.5” internal disk

drives (PN: RDRIVECAGE)

 PCI card hold down kit (PN: RCHD7)

 Rack-mount slide kit (PN: RSLIDES-XX)

Pre-Installation Information

Before using the Magma expansion chassis you should perform the following steps:

• Inventory the shipping carton contents for all of the required parts

• Gather all of the necessary tools required for installation

• Read this manual

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2 Preface

Parts List

The following parts are provided:

Qty Item

Rack-mount enclosure containing a 13 slot PCI expansion motherboard and auto-switching power supply (400W)

1 PCI expansion cable (1-meter or 1.5-meter)

1 PCI expa nsion interface card

1 or 2 Power supply cord

Host Card (PCI is standard)

1 User’s Manual

The Magma PCI expansion cable uses a 68-pin connector; however, it is NOT an “off-theshelf” SCSI cable. The Magma PCI expansion cable is a custom cable designed specifically for PCI Expansion.

Tools Required for Installation

In order to complete the installation of the Magma expansion system you will need a Phillips-head screwdriver.

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Chapter 2 Hardware Installation 3

Chapter 2 Hardware Installation

The following steps will guide you in completing the hardware installation of your Magma PCI Expansion System.

Electrostatic Discharge (ESD) Warning

All PCI cards are susceptible to electrostatic discharge. When moving PCI cards, it is best to carry the cards in anti-static packaging. If you need to set a PCI card down, be sure to place it inside or on top of an anti-static surface. For more information, see “Protecting Against Electrostatic Discharge” in the Preface.

WARNING

High voltages are present inside the expansion chassis when the unit’s power cord is plugged into an electrical outlet. Disconnect the power cord from its source before removing the enclosure cover. Turning the system power off at the power on/off switch does not remove power to components. High voltage is still present.

CAUTION

Before touching anything inside the enclosure, move to an ESD station and follow proper ESD procedure. Failure to do so may result in electrostatic discharge damaging the computer or its components. For more information, see “Protecting Against Electrostatic Discharge” in the Preface.

STOP

If your Magma expansion chassis was not purchased directly from Magma, you must check to ensure that it doesn’t contain any preinstalled PCI cards.

Check the rear side of the chassis to see if any PCI cards are visible in the slots. If you see a PCI card, you should continue installation using instructions provided by your dealer. If no separate instructions are available, remove the cover by using instructions in Step 1. Then remove the card as normal. If no PCI card is visible, then continue with the cable installation.

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4 Chapter 2 Hardware Installation

Before you Begin

The power supply is auto-switching. This means that it will automatically switch to match whatever source power you are using. Since all products ship with a US Standard 115V power cord, you will need to use a power cord adapter for non-US Standard 115V power sources.

Install Expansion Interface Card

The first step is to install the PCI Expansion Interface Card.

Four (4) screws retain the cover on the expansion chassis. Remove them to open the enclosure.

Next, slide the enclosure cover backwards, disengaging it from the guides at the front of the enclosure, by firmly grasping the rear cov er lip over the card I/O area and pulling the cover backward about ½” and then lifting the cover off.

Finally, install the PCI Expansion Interface Card into the PCI Slot marked Expansion Interface (Slot J15) and secure it to the chassis using the mounting screw preinstalled above the slot.

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Chapter 2 Hardware Installation 5

Attach PCI Expansion and Power Cable

Carefully position the Magma expansion chassis so that the supplied PCI expansion cable will conveniently reach from the con nector of the Host Card to the connector on the back of the chassis.

Attach one end of the PCI expansion cable to the Host Card and secure it using the captive thumbscrews on the cable. See the Host Card

Installation Guide for more information on connecting the cable to the card.

Carefully route the cable to the rear side of the expansion chassis and attach it to the 68-pin connector, as shown below:

Secure the cable with the captive thumbscrews. It is important that the cable be attached securely to the connectors at both ends.

Before connecting the power cord(s), check that the expansion chassis On/Off switch is set to the OFF position. This switch is located on the left side of the front of the chassis.

NOTE

If at all possible, plug all power cords from the Magma expansion chassis and your host computer into a shared power strip, preferably one that has surge and noise suppression circuitry built into it.

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6 Chapter 2 Hardware Installation

Recheck the Installation

Check your installation before powering up the Magma expansion chassis for the first time. Although the power supply has an over voltage protection device built into it, it may not "trip" in time to fully protect a device that has been improperly connect ed, or whose power cable has been damaged.

Applying Power Correctly

Starting Up:

You must apply power to the Magma e xpansion chassis BEFORE you power up your computer. This will allow the higher numbered PCI buses in the PCI bus hierarchy to be at a stable s tate when the host system issues its master power-on bus reset. In systems that perform automatic PCI bus configuration, this will allow the configuration code to recognize the PCI bus hierarchy and any attached devices.

There is an On/Off switch on the front panel, as well as an LED indicator to indicate power status. Verify that the green power indicator is ON.

STOP

DO NOT TURN ON THE MAGMA EXPANSION CHASSIS UNTIL YOU HAVE SHUT DOWN YOUR LAPTOP COMPLETELY! It can cause a system lockup and loss of any unsaved data.

Shutting Down:

When shutting your system down, it is recommended that you first shut down the computer correctly, and then power down the Magma expansion chassis to avoid ‘computer lock-up’ and potential data loss.

STOP

DO NOT TURN OFF THE MAGMA EXPANSION CHASSIS UNTIL YOU HAVE SHUT DOWN YOUR LAPTOP COMPLETELY! It can cause a system lockup and loss of any unsaved data.

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Chapter 3 Verify Installation 7

CHAPTER 3 Verify Installation

The Magma Host Card is not visible to the Windows’ Device Manager or the Apple System Profiler until the Expansion System has been successfully connected and properly powered on. Therefore, you will need to connect your Expansion System to the host comp uter and turn them both on before you can verify the Magma Expansion Chassis installation. See your Host Card Installation Guide for information on how to connect your Host Card. Always power-up your Expansion System by turning on the power to the Expansion Chassis first, followed by your host computer.

Windows

To verify a successful installation on Wind ows, find the ‘My Computer’ icon and “right-click” on it. Then select ‘Manage’ from the pop-up menu. Next, click on ‘Device Manager’ in the leftmost Computer Manageme nt window. Finally, click on the View Menu and select View Devices by Connection.

Open ACPI (BIOS) Æ Open PCI BusÆ Click the ‘+’ sign several times until your reach a PCI or PCI Express Root Port with a PCI Standard PCI-to-PCI Bridge beneath it.

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8 Chapter 3 Verify Installation

When installed correctly, you will see three “PCI to PCI Bridges” below your system’s PCIe Controller. Any 3

Party PCI cards installed in the

chassis will appear below one of the PCI-to-PCI bridges.

If everything is OK, then the Magma Expansion System installation is complete. You can now proceed to

Chapter 4 for help with the

installation of 3

Party PCI Cards.

If, however, the installation was unsuccessful, you may not see the PCI to PCI Bridge, or it will have a small yellow

in front of it.

If any of these devices are not displayed as shown above, you should shut down your system (host computer first, then the expansion chassis) and reconnect the cables and reseat the PCI Host Card to ensure that you have a solid connection. T hen restart the Magma expansion chassis, followed by the host computer. Next, try to verify the installation again, as shown above. If you are still having problems, review

Chapter 5, Troubleshooting before contacting Magma Technical

Support at (858) 530-2511. Additional troubleshooting help is available in your Host Card Installation Guide and on the web at

www.Magma.com.

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Chapter 3 Verify Installation 9

Mac OS X

When using Mac OS X no additional software or driv ers are needed. As long as you are using Mac OS X Vers ion 10.2.2 or newer, the operati ng system should automatically recognize the Magma expansion chassis.

Select “About This Mac” under the Apple Icon

Then click the “More Info” button.

MAC OS 10.3.x & 10.4.x

Next, click on the PCI Card item. You should see a pci-bridge device listed under PCI as shown below:

Any PCI Cards you install in the expansion chassis will appear behi nd the pci-bridge device.

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10 Chapter 3 Verify Installation

MAC OS 10.2.x

Next, click on the Devices tab. You should see a pci-bridge device listed under PCI as shown below:

Any PCI Cards you install in the expansion chassis will appear behi nd the pci-bridge device.

If any of these devices are not displayed as shown above, you should shut down your system (computer first, then the expansion chassis) and reconnect the cables and the PCI expansion host card to ensure that you have a solid connection. Then restart the Magma expansion chassis followed by the computer. Next, try to verify the installation again, as shown above. If you are still having problems, contact Magma Technical Support at (858) 530-2511.

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Chapter 4 Install 3rd Party PCI Cards 11

Chapter 4 Install 3rd Party PCI Cards

This chapter provides information on how to install 3rd Party PCI cards into your Magma expansion chassis. More details on the install ation of individual cards are provided by the card’s m anufactur er. T his chapter i s provided as a simple guide to help you install your PCI cards in the chassis.

For the purpose of installation, the Magma expansion chas sis functions exactly as a standard desktop computer chassis. Always follow the manufacturer’s instructions for installing their card on a desktop computer.

IMPORTANT

We will provide reasonable technical support with 3

Party PCI cards. However, if you have verified a successful installation of the Magma expansion system (as defined in

Chapter 3), but

experience difficulty installing your 3

Party PCI cards, the PCI

card manufacturer should be able to provide the best support.

Remove PCI Expansion Chassis Cover

Four (4) screws retain the cover on the expansion chassis. Remove them to open the enclosure.

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12 Chapter 4 Install 3rd Party PCI Cards

Next, slide the enclosure cover backwards, disengaging it from the guides at the front of the enclosure, by firmly grasping the rear cover lip over the card I/O area and pulling the cover backward about ½” and then lifting the cover off.

CAUTION

When replacing the enclosure cover, be sure that the front edge guides on the cover engage the inner lip of the enclosure.

Install PCI Cards in PCI Expansion Chassis

CAUTION

When installing PCI cards or hard drives, please ensure that the input current rating specified on the AC input label is not exceeded.

PCI slots Power Supply Fan assembly with slot holders for full-length cards Drive bay – used to mount up to eight (8) 3.5” internal hard drives

using 1 or 2 optional Disk Drive Cages (PN: RDRIVECAGE) 5V load resistor – to be removed if optional hard drives are installed

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Chapter 4 Install 3rd Party PCI Cards 13

Generally, when installing 3

Party PCI cards in your Magma expansion chassis, it should make no difference which PCI slot you place your cards in, unless specified by the card manufacturer. If you have PCI cards that need priority assignments, slot ordering in your PCI Expansion chassis begins with Slot 4.

Install PCI cards following PCI card manufacturer’s recommendations. Some PCI card manufacturers recommend that you install their software driver(s) prior to installing the hardware. If this is the case, you should install their driver before you connect and power up the expansion chassis.

Make sure that all PCI cards are fully seated in their con nectors. When correctly seated in its connector, you will notice a firm resistance when you pull up gently on the card. To keep the cards i n place, secure them in the enclosure with their retaining screws (supplied with the Magma expansion chassis).

IMPORTANT

The sheer number of PCI cards and device drivers available makes it impossible for Magma to fully test and certify all available PCI cards for use in the Magma expansion chassis. Our best advice to you in this regard is to insist on full PCI Specification compliance from your card and system vendors. Cards and systems should be at least PCI Specification Revision 2.0 compliant or better. Compliance in your system motherboard, PCI cards, and console firmware (or BIOS) is your best assurance that everything will install and operate smoothly.

Not all PCI cards are as "well-behaved" as they should be. Sometimes simply moving a PCI card that is having a problem to a different slot, or reordering your cards in their slots, will alleviate "behavior" problems.

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14 Chapter 4 Install 3rd Party PCI Cards

Install Hard Drive(s)

Installing Hard Drives

Installing up to seven (7) hard drives into your 7Slot chassis, or four (4) in your 13-Slot Chassis, is simple using one or two optional Drive Cages (PN: RDRIVECAGE), available from Magma. Each cage can hold up to four (4) 3.5” hard drives. The cages mount into the hard drive area in the chassis

identified by a

in the previous graphic. If you want to install a hard drive in your system, a PCI hard drive controller card must also be installed into one of the available PCI slots.

You will also have to remove a 5V Load Resistor from the hard drive area before installing any hard drive cages. Instructions for removing the 5V Load Resistor are included with the hard drive cage.

DANGER

The Load Resistor is

and must NOT BE TOUCHED unless the system has been shut off for at least 2530 minutes. Use caution when touching the Load Resistor.

System Should Be Up and Running

Apply power to the Magma expansion cha ssis first, then power up the computer.

Use the procedures detailed in

Chapter 3 to confirm the card

installation(s) in the Windows Device Manager or Appl e System Profiler. When everything is functioning correctly, your Windows Device Manager should look something like this:

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Chapter 4 Install 3rd Party PCI Cards 15

Finishing Touches

After your system is working properly, replace any empty slots with slot covers, and replace the host computer cover and the expansio n chassis cover.

Rack Installations

Installing your new Expansion System chassis into an equipment rack has never been easier. Simply attach one of Magma’s optional Rack-mount slide kits (PN: RSLIDES-XX) to allow you to mount the chassis in a computer rack and then simply slide the chassis in and out whenever you need to do work on, or in, it. These sets come in various lengths to accommodate different racks. Contact Magma for more information, or to order a set. When orderin g, replace the “XX” in the part number with your required kit size (18, 24, 26, or 28 inches).

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16 Chapter 6 Maintenance

Chapter 5 Troubleshooting

Locate the Problem

If you are having trouble with the Magma expansion system, verify that all cards are seated properly and all cables are connected properly. Be sure you followed the instructions in earlier sections of this User Guide. Always remember to power On and Off correctly when rechecking and testing your installation. If you are still having problems, try these simple troubleshooting steps.



My Computer Can’t Find the PCI Expansion System



When Nothing Works



My PCI Card Doesn’t Work

The PCI to PCI Expansion System is correctly displayed as a “PCI

standard PCI-to-PCI bridge” (Windows Device Manager) and as a “pci-bridge” (MAC Apple System Profiler). When connected and

functioning correctly, this Expansion System will be displayed as follows:

Windows

MAC

If this is not what you see when you verify your installati on, the fol lowing troubleshooting steps may help you to locate and resolve your installation issues, without having to call Technical Support.

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Chapter 6 Maintenance 17

My Computer Can’t Find the PCI Expansion System

If the expansion system is not visible in your Windo ws Device Manager or your Apple System Profiler at all, you will need to turn off your computer (first) and then the Magma expansion chassis (second) and test all cords and cables to ensure you have everything connected correctly. If everything seems to be connected correctly, and you are sure you have applied power correctly (po wer up expansio n chassis firs t and then the computer), then try these additional troubleshooting steps:

 Double-check the PCI host card to ensure it is inserted

correctly in a PCI slot.

 Try moving the PCI host card to a different PCI slot.

 Check for a bad cable or connection. Try another expansion

cable, if you have one.

 If the expansion system is still not visible after trying all of the

above steps, go to

Chapter 6 to see about getting additional

help.

Windows

If the PCI to PCI Bridge is now visible, but contains a

in front of it, it

has a problem that must be fixed.

To identify this problem, right-click on the line with the

and select

“Properties” from the pop-up menu.

Resolve the identified problem or go to

Chapter 6 to see about getting additional

help.

MAC

Go to

Chapter 6 to see about getting additional help.

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18 Chapter 6 Maintenance

When Nothing Works

The following troubleshooting steps will help you when the computer or chassis won’t turn on or “nothing seems to work” correctly:

Review Chapters

3 (Verify Installation) and 4 (Install 3rd Party

PCI Cards) as necessary to verify that you have a valid

installation of the Magma expansion system and that you have correctly installed your 3

Party PCI card(s) and their

associated drivers (as required).

If it powers up OK, but nothing works, check the computer’s Device Manager or System Profiler to see if the expansion system has been found. If not found, try the troubleshooting steps for

My Computer Can’t

Find the PCI Expansion System. If the expansion system is visible, but

has a problem, try to resolve the problem (S ee Note above ). If that fails, go to

Chapter 6 to see about getting additional help.

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Chapter 6 Maintenance 19

My Computer Hangs During Power Up

If your computer “hangs” while being turned on and you can’t even start, follow these simple steps to try to fix this problem:

1. Shut off the computer (first) and then the Magma expansion system and verify that all cards and cables are installed correctly. Reapply power first to the expansion system and then to the computer.

2. If it still hangs, remove all 3

Party PCI cards and try boo ting

up without any cards installed.

a. If it still hangs, remove the Magma PCI expansion host

card from the computer and try booting up without the Magma expansion system attached.

i. If it boots up OK without the Magma expansion

system attached, call Magma Technical Support.

ii. If it still hangs, the problem is in the computer and not

with the Magma expansion system or the 3

Party

PCI cards.

b. If it boots up O K without any 3

Party PCI cards installed,

try adding only one card and see if it boots up.

i. If it boots up OK with one card in it, shut it down (in

the proper order, of course) and swap cards. Repeat this until all cards have been tested. If they all test OK, then add them back one at a time until you find the combination that doesn’t work, or you are running fine. If you find a bad card, call T echnical Support. If you don’t – congratulations, you fixed it!

ii. If it still hangs up, try a different card – this one is

probably bad (or has driver problems). If the second cards works, troubleshoot the first card. If the second card also fails, call Technical Support.

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20 Chapter 6 Maintenance

My PCI Card Doesn’t Work

Follow these simple troubleshooting steps to resolve typical 3rd Party PCI card problems:

The following additional steps might also help when the above troubleshooting steps for fail to resolve your problem:

1. Shut down the computer followed by the Magma expansion chassis

2. Remove the PCI card displaying a problem

3. Replace the “problem card” with a simple PCI card, such as an Ethernet card that has drivers built into the operating system.

(Using this “type of card” will avoid any futur e questions about drivers possibly being installed incorrectly.)

4. Turn on the Magma expansion chassis, and then turn on the computer.

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Chapter 6 Maintenance 21

Windows

5. Next, open the Device Manager (View by Connection selection).

If the

is gone, the problem is with the 3rd Party PCI card or

the card drivers. You should go to the

Windows Error Codes

section of this chapter to learn how to troubleshoot using error codes.

If the

is still visible, the problem may be with the Magma expansion system. Please contact Magma Technical Support for further guidance and/or a replacement product.

If an error shows on any of the PCIe to PCI Bridge Connections, call Magma Technical Support immediately.

MAC

5. Next, open the Apple System Profiler and if the PCIe to PCI Bridge Connections and the 3

Party PCI card(s) are now

correctly visible.

Support for 3rd Party PCI Cards

Magma will provide reasonable technical support to with 3rd Party PCI cards. However, if you have verified a successful installation of the Magma PCI Expansion System (as defined in

Chapter 4), but

experience difficulty installing your 3

Party PCI cards, the PCI card

manufacturer may be able to provide the best support.

The Magma PCI Expansion System is designed to function exactly like your desktop computer. This means that you should follow the PCI card maker’s instructions for installation on a Windows or Mac computer as if the expansion chassis WAS the desktop computer. When correctly installed, there is no difference to the operating system, removable cards, or most software.

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22 Chapter 6 Maintenance

Windows Error Codes

If you are having a problem with one of your devices, and the Device status box shows a Windows Error Code, refer to the following list of error codes for guidance:

Error Code Description/Action

This code indicates that there is a problem with the 3

Party PCI Card driver.

If necessary, contact the PCI Card’s manufacturer for updated PNP compatible drivers. If all else fails, contact Magma Technical Support for further assistance.

On the Bridge: If you receive error code 12 on the first PCI to PCI Bridge, call Magma Technical Support.

On the PCI Card: This usually means the memory, I/O, or prefetch is more than has been allocated. Call Magma Technical Support.

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Chapter 6 Maintenance 23

Error Code Description/Action

(PCI Card)

The driver for the PCI Card is not installed on your system. Reinstall the PCI Card driver following the manufacturer’s instructions. If that fails to fix the problem, call the card manufacturer for new drivers.

The PCI host card or expansion chassis are not working correctly. Reinstall the PCI host card into the computer’s PCI slot and recheck all cable connections. If the error code remains, try another PCI slot. If you still have the error, call Magma Technical Support.

Other Codes

For all other error codes, call:

On the PCI to PCI Bridge: Magma Technical Support

On the PCI Card: Card Manufacturer’s Technical Support,

after first verifying that the Magma expansion system is installed properly.

If you are still having problems, contact Magma Technical Support for more help.

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24 Chapter 6 Maintenance

Chapter 6 Chassis Maintenance

Like all computer systems, you will need to perform some routine maintenance tasks. Some of these include making sure that the air vents in the chassis are clear of obstructions and that the cooling air from the fans flows freely. You will also need to check the foam filter behind the front panel to ensure it is clean, thus allowing for unrestricted air flow to the fans. You should always keep an eye on all cables to make sure they are not damaged and are securely connected. Occasionally, you should remove the chassis cover an d check for loose cards, and remove any dust build-up.

Always to remember to power down your computer and then the expansion system BEFORE you attempt to perform any maintenance tasks.

General Chassis Cleaning

The environment where your Magma chassis is operating is a key element to how often you will need to perform a general cleaning of your Magma Expansion chassis. To perform a routine general cleaning of your chassis, you will need the following:

1. Can of compressed air (proper distance, 6 inches)

2. Cotton Swabs

3. Isopropyl (alcohol)

4. Anti static wipes

5. Warm water (for filter)

6. Dish soap (for filter)

Do not use a vacuum because vacuums create ESD.

First, remove the four cover screws with your Phillips screwdriver and open the cover.

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Chapter 6 Maintenance 25

Next, use a can of compressed air from your local computer store to blow out any dust that may have accumulated in the chassis fans. Be sure to keep the can of compressed air abou t six inches from the parts being sprayed with air.

Next, you can use anti static wipes to wipe down any open areas insid e and outside of the chassis to remove any remaining dust or dirt. If you have dust or dirt remaining in any “hard to reach area”, such as corn ers of a fan blade, you can use the cotton swabs, dipped in the isopropyl (alcohol), to gently rub the area clean.

Lastly, if the chassis was extremely dirty, you can remove any insta lled 3

Party cards and wipe the PCI-X slots with a soft bristle brush (like a toothbrush), dipped in the isopropyl (alcohol ), to gently clean each slot. When finished, blow the slots with compressed air from about six inches away until dry.

If your chassis is extremely dirty and you would like professional help with getting it clean, you can contact Magma Support for instructions and costs on shipping the chassis back for cleaning.

Finally, clean the air filter following the instructions later in this chapter. When finished, replace the cover and turn on po wer to the system.

“Hot-Swappable” Power Supply

In spite of regular performance of routine maintenance tasks, some computer systems can experience hardware failures. Fortunately, your investment in a PE6RR provides you with the ability to easily replace the power supply in the event of power supply failure.

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26 Chapter 6 Maintenance

The redundant power supply includes t wo hot-swappable modules that share the power load requirements during normal operations. Should one module fail for any reason, the power load will be shifted to the other module and sound an audible alarm.

If a power supply fails, an alarm will sound to a lert you of the problem. Press the square red button adjacent to the power supply to stop the audible alert.

To replace a failed power supply, simply grab the handle, press down on the release lever at the top of the module, and pull. Replace the failed module with a new one and turn on the power to the module usi ng the power switch at the bottom of the module. The power load will again be shared between these two modules.

In order to ensure the safety and efficiency of your expansion system, it is recommended that you keep a spare power supply module on hand – just in case. Protect yourself, keep a spare. Order your spare power supply module from Magma – PN 4000022-01.

Cleaning the Air Filter

The chassis is equipped with an air filter that is easy to remove and clean. To keep your chassis running at its coolest, you s hould clean this filter regularly. How often the filter requires cleaning depends on environmental conditions where your Magma Expansion chassis is located. To clean this filter, follow these simple steps.

First, power down the chassis and then remove the four scre ws on the front panel with a Phillips screwdriver.

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Chapter 6 Maintenance 27

Next, open the faceplate and remove the foam filter, located behin d the faceplate, and clean it with a solution of warm water and mild dish soap.

Finally, replace the filter and faceplate. Secure faceplate with four Phillips screws. Tighten screws until snug. Turn on power to the chassis.

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28 Chapter 7 How to Get More Help

Chapter 7 How to Get More Help

Frequently Asked Questions (FAQ)

You can visit the Magma Technical Support FAQ pages on the Internet at:

www.magma.com/support/

Contacting Technical Support

Our support department can be reached by fax at ( 858) 530-2733 or b y phone at (858) 530-2511. Support is ava ilable Monday through Friday, 8:00 AM to 5:00 PM PT. When contacting Magma Technical Support, please be sure to include the following information:

1) Name

2) Company Name

3) Phone Number

4) Fax Number

5) Email Address

6) Model Number

7) Serial Number

8) Computer Make

9) Computer Model

10) Operating System and Version

11) Make/Model of PCI cards in expansion chassis

12) Detailed description of the problem

You can also visit our web site at:

www.magma.com/support/

For a quick response, use the Technical Support and RMA Request Form available in the Support Section of the website. Simply complete the form with all required information. Please make sure that your problem description is sufficiently detailed to help us understand your problem.

For example: Don’t say “Won’t boot up.” Do say “Tried all the steps in the Troubleshooting Section and it still won’t boot up.”

For faster diagnosis of your problem, please run the two utility programs described in the following sections and include the diagnostic files they generate with your email.

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Chapter 7 How to Get More Help 29

Magma Debug Utility

Occasionally, Magma Technical Support may request Windo ws users to produce and email a Magma debug log file to help them resolve your problem. This file should be included as an attachment when submitting a request at

www.magma.com/support.

1. Locate a file called dbgview.exe on the Magma CDROM.

2. Double-click on the file dbgview.exe

3. While the dbgview screen is open, locate and double-click on a file called dump.exe on the Magma CDROM.

4. Switch back to the dbgview screen, which is now filled with data.

5. Save this file and submit it as an attachment when submitting a Technical Support request.

Use the “Save As Type” drop-down arrow to select a file type of (*.LOG).

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30 Chapter 7 How to Get More Help

PCIScope Software Utility

PCIScope is a powerful tool for Windows users. It was designed by a

Germany company called APSoft. This software utility is a valuable resource to explore, examine and debug the PCI subsystem of your computer. It was made to fit the requirements of the most demanding users, especially engineers, programmers, and system administrators, and to integrate all advanced functions and tools into one product. Please visit

www.tssc.de for more information about the capabilities of

PCIScope and other utilities offered by APSoft.

An evaluation version of PCIScope is available for download at

www.tssc.de. (You can purchase an inexpensive license from APSoft

for use beyond the evaluation period.)

PCIScope has proven to be extremely useful when verifying and debugging configurations involving the Magma PCI Exp ansion Systems under any Windows platform.

PCIScope can provide information to you and our Technical Support Group such as PCI Bus Numbering, Resource Allocation, and other information that may prove useful when debugging expansion chassis or PCI card problems.

If you are experiencing problems setting up your s ystem, yo u should r un PCIScope before contacting the Magma Technical Support Group.

With the Magma expansion chassis powered up and connected to you r computer, load and launch the PCIScope application. The PCIScope Program will be installed on your com puter and a window similar to the one shown below will appear. (The example was taken from a Compaq Armada 7400)

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Chapter 7 How to Get More Help 31

You should save this data as a file on your computer. Please include your name and date as part of the file name with an extension of “.bpd.” Then email this file to

support@magma.com if you are experiencing

configuration problems.

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32 Chapter 7 How to Get More Help

Returning Merchandise to Magma

If factory service is required, a Service Representative will give you a Return Merchandise Authorization (RMA) number. Put this number and your return address on the shipping label when you return the item(s) for service.

Magma will return any product that is not accompanied

by an RMA number. Please note that Magma WILL NOT accept COD

packages, so be sure to return the product freight and duties-paid.

Ship the well-packaged product to the address below:

MAGMA RETURNS DEPT. RMA # ________ 9918 Via Pasar San Diego, CA 92126 USA

It is not required, though highly recommended, that you keep the packaging from the original shipment of your Magma product. However, if you return a product to Magma for warranty repair/ replacement or take advantage of the 30-day money back guar antee, you will need to package the product in a manner similar to the manner in which it was received from our plant. Magma cannot be responsible for any p hysical damage to the product or component pieces of the product (such as the host or expansion interfaces for PCI expansion chassis) that are damaged due to inadequate packing. Physical damage sustained in such a situation will be repaired at the owner’s ex pense in accordance with Out of Warranty Procedures. Please, protect your investment, a bit more padding in a good box will go a long way to ins uring the device is returned to use in the same condition you shipped it in. Please call for an RMA number first.

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Appendix A Bus Hierarchy 33

Appendix A Bus Hierarchy

Bus Hierarchy

The following figure is representative of the PCI Bus hierarchies for the Magma Expansion System. This figure pictorially conveys the overall PCI bus topology of the 13-Slot System. In this example, the Magma Host Card is the 1

PCI Bus. This PCI Bus is never visible to the Windows Device Manager or the Apple Profiler. The connecting cable to the Backplane is the 2

PCI bus, and the PCI Slots represent the 3rd

and 4

Buses on the 13-Slot Backplane. Any of the Magma Host Cards

can be used interchangeably with this Magma Expansion System.

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34 Appendix A Bus Hierarchy

In general, it is not possible to predict the actual Bus numbers. We onl y know how they increment starting from the Magma Host Card.

The key point in the figure of the PCI Bus topology is that the connecting cable between the Host Interface Card and the backplane is actually a PCI bus itself. This is represented in the Windows Device Manager as shown below:

NOTE

All PCI cards installed in the PCI Expansion chassis will appear on the Third PCI Bus behind the PCI Bus that the Host Interface Card is installed on. If you need to know the actual Bus number, right-click on the Bus and select Properties.

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Appendix B Need More Slots? 35

Appendix B Need More Slots?

Multiple PCI Expansion System Configurations

The PCI Local Bus Specification defines the PCI bus as a hierarchical bus, where PCI to PCI Bridges (PPBs) may be used to add "levels" to the PCI bus hierarchy. Because hierarchies are organized systems arranged into different levels, you can take advantage of this automatic

organizing and layering to expand the number of available PCI slots beyond the number available in your com puter’s motherboard.

You can easily add two or more Magma expansion systems to your current system in either a "fan-out" or "daisy-chain" configuration. Each of these configurations has advantages and uses. T o determine which type of configuration you wish to use, you sh ould first understand a few basic facts:

1. In a desktop computer, the bios enumerates automatically behind PCI bridges. In the Magma configuration, the bios finds the Magma host card in a PCI slot. The bios configures it, and then looks beyond it to find any PCI cards installed in the expansion chassis. The bios then configures the cards and allocates resources. Empty PCI slots are ignored during configuration.

In theory, your computer “should” be able to travel across up to 255 PCI buses to identify and configure all installed PCI cards. Unfortunately, not all computers are created equal. The 255 PCI bus limit is actually a theoretical maximum. The practical limit is somewhat lower, but should still be a fairly large number.

In a desktop computer the bus numbers tend to be lower (0, 1, 2, etc.). Once the bios is finished configuring everything and assigning resources, the Operating System starts loading and activates the PCI cards found.

When adding more Expansion Systems to an existing system, be sure to connect and test them “one-at-a-time.” This will allow you to quickly resolve any connectivity, or other, issues right at the start. DO NOT INSTALL any 3

Party PCI cards into any

system until ALL attached systems are working correctly.

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36 Appendix B Need More Slots?

2. The 4 and 7 Slot Magma Expansion Systems each add two (2) PCI to PCI Bridges to the PCI Local Bus. The 13 Slot adds three (3) PCI to PCI Bridges to the PCI Local Bus. The 6 Slot adds one (1) bridge. These bridges are the communication paths between the PCI cards and the computer resources. Most computers allow multiple bridges (and thus PCI buses) to be correctly configured. Some computers, unfortunately, place an arbitrary limit on the number of bridge levels that can be traveled during power-on configuration. Your computer “poweron-software” should be PCI Specification 2.1 compliant in order to effectively use a Magma PCI Expansion System. For "fanout" and "daisy chained" system configurations, where more than one PCI expansion system is being used, you should count all of the bridge levels to your most deeply nested PCI bus to determine the maximum number of bridge levels that must be traveled.

3. For easier understanding, the PCI Local Bus should be viewed as a “Resource Toll road” that runs from the computer CPU (resource home), through the “Toll Booths” (the PCI bridges), to the “Resource Users” (PCI Cards). As in the cas e of a real Toll Road, the more Toll Booths you have to slow down a “nanosecond” for, the longer it will take you ( your data) to get from the PCI Card to the CPU and back again. Under most circumstances the effect cannot even be detected. However, under other conditions, it can be important to know about.

Fan-Out

For reasons described in bullet #3 above, we recomm end using a fanout configuration when you need to add successive PCI expansion systems to the host computer. This addition to the PCI bus hierarchy is at the "peer" level of other existing expansion buses, thus adding "breadth" to the PCI bus hierarchy, since these buses will be at the same hierarchical level within the system configuration.

You may use either PCIe or PCI host cards in your host computer, depending on available slots and your performance requirements. You must ensure that you have the corresponding PCIe to PCI Expansion System, or PCI Expansion System, chassis to connect with your host card and support your desired configuration.

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Appendix B Need More Slots? 37

TheFan-OutConfiguration is the

Magma P13R, P7R4, P7RR, P7R464, P7RR64 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual