Lucent Technologies Intuity User Manual

Lucent Intuity™

Release 3

Conversion to MERLIN LEGEND® and

MERLIN MAGIX™ Integrations

Comcode 108762 121 Issue 1 June 2000

Notice

Every effort was made to ensure that the information in this book was complete and accurate at the tim e of printing. However, information is subject to change.

Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or working on your company’s behalf). Be awa r e th at ther e ma y be a r isk o f t o ll f rau d asso ciat ed wi th your system and that, if toll fraud oc curs, it can result in substantial additional charges for your telecomm uni c at io ns servi c es.

Lucent Technologies Fraud Intervention:

If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call the Technical Servic e Center’s Toll Fraud Intervention Hotline at 1-800-643-2 353.

Providing Telecommunications Security

Telecommunications security (of voice, data, and/or video communications) is the prevention of any type of intrusion to (that is, either unauthorized or malicious access to or use of your company’s telecommunications equipm ent) by some party. Your company’s “telecommunications equipm ent” includes both this Lucent product an d any other voice/data/video equipment that co uld be accessed via this Lucent pro duct (that is, “networked equipm ent”). An “outside party” is an yone who is not a corporate em ployee, agent, subcontractor, or working on your company’s behalf. Whereas, a “malicious party” is anyone (in cl uding someone who may be otherwise authorized) who accesses your telecommunications equipment with either malicious or mischievous intent. Such intrusions may be either to/through synchronous (time-multiplexed and/or circuit-based) or asynchronous (character-, message-, or packet-based) equipment or interfaces for reasons of:

• Utilization (of capabi lities special to the accessed equipment)

• Theft (such as, of intellectual property, financial assets, or toll-facility access)

• Eavesdropping (privacy invasions to humans)

• Mischief (troubling, but appare ntl y in noc uous, tampering)

• Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent)

Be aware that there may be a risk of una uthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intrusion shoul d occur, it could result in a variety of losses to your company (including but not limited to, human/data privacy, intellectual property, material assets, financial resources, labor costs, and/or legal costs).

Your Responsibility for Y o ur Company’s Telecommunications Security

The final responsibility for securi ng both this system and its net-

worked equipment rests with you – a Luc ent customer’s system administrator, your telecommunica tions peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to:

• Installation documents

• System administration documents

• Security documents

• Hardware-/software-based secu rit y to ols

• Shared information between you and your peers

• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and your peers should carefully prog ra m a nd c onfigure your:

• Lucent-provided telecommunications systems an d their interfaces

• Lucent-provided soft w are applications, as well as th ei r underlying hardware/ so ft w are pla t forms and interfaces

• Any other equipment networked to your Lucent produc ts. Lucent Technologies does not warrant that this product or any of its networked equipm ent is either immune fr om or w il l prevent either unauthorized or malicious intrusions. Lucent Technologies will not be responsible for any charges, losses, or damages that result from such intrusions.

Federal Communications Commission Statement Part 15: Class A State ment. This equipm ent has been tested and

found to comply with the limits for a Class A digital de vi ce , pursua nt to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipmen t gene ra te s, uses, and can radiate radio-frequency energy and, if not inst al le d and used in accordance with the instruction manual, may cause harmful interference to radio co mmunications. Operatio n of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to corect the interference at his/her own expense. Part 15: Personal Computer Statement. This equipment has been certified to comply with the limits for a Class B computing device, pursuant to Subpart J of Part 15 of FCC Rules. Only peripherals (computing input/output devi c es, terminals, printers, etc.) certified to comply with the Class B limits may be attached to this computer. Operation with noncertifie d pe ripherals is likely to result in interference to radio and televi sion rec eption. Part 68: Network Registration Number. This equipm ent is registered with the FCC in accordance with Part 68 of the FCC Rules. It is identified by FCC registration numb er AS5USA-20411-VM-E. Part 68: Answer-Supervision Signaling. Allowing this equipment to be operated in a manner that does not provide proper answer-supervision signaling is in violation of Part 68 rules. Thi s equi pm e nt returns answer-supervision signals to the pub lic sw it c hed network when:

• Answered by the called station

• Answered by the attendant

• Routed to a recorde d announcement that can be adminis-

tered by the CPE user This equipment returns an sw er-supervision signals on all DID calls forwarded back to the public swit ched telephone network. Permissible exceptions are:

• A call is unanswered

• A busy tone is received

• A reorder tone is received

Canadian Department of Communications (DOC)

Interference Information This digital apparatus does not exce ed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications. Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la class A préscrites dans le reglement sur le brouillage radioélectrique édicté par le ministére des Communications du Canada. Lucent Technologies Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical support or assistance, call BCS Technical Service Center Toll Fraud Intervention Hotline at 1 800 643-2353.

European Union Declaration of Conformity

Lucent T ech nologi es Busin ess Commu nicati ons Syst ems decl ares th at the equipment specifi ed i n thi s doc ument conforms to the refer enced European Union (EU) Directives and Harmonized Standards listed below: EMC Directive 89/336/EEC Low-Volt ag e Directive73/23 /EEC

The “CE” mark affixed to the equipm ent means that it conforms to t he above directives.

Contents

About This Document vii

■ Overview vii

■ Intended Audience vii

■ How this Document Is Organized vii

■ Conventions Used viii

■ Related Resources ix

■ Trademarks and Service Marks xi

■ Training xii

■ How to Make Comments About this Document xii

Conversion Checklist 1-1

■ Overview 1-1

■ Conversion Checklist 1-2

Conversion Instructions 2-1

■ Overview 2-1

■ How to Use Lucent INTUITY Screens 2-2

■ Conversion Procedures 2-2

Task 1: Inventory Materials 2-3 Task 2: Deactivate Alarm Origination 2-3 Task 3: Stop the Voice System 2-5 Task 4: Make an Attended Back-up Tape 2-6 Task 5: Remove the Previous Switch Integration Software 2-10 Task 6: Shutdown the System 2-12 Task 7: Remove Hardware for the Previous Integration 2-13

MAP/5 Instructions 2-13

MAP/5: Remove the Front Panel 2-13 MAP/5: Remove the Top Cover 2-15 MAP/5: Locate and Remove the GP Synch or DCIU Circuit Card

2-17

MAP/5: Replace the Top Cover and Cables 2-18

MAP/40 Instructions 2-19

MAP/40: Open the MAP 2-19

Issue 1 June 2000 iii

Contents

MAP/40: Locate and Remove the GP Synch or DCIU Circuit

Card 2-23

MAP/40: Replace the Cover and Cables 2-24

MAP/100 Instructions 2-25

MAP/100: Open the MAP 2-25 MAP/100: Locate and Remove the GP Synch or DCIU Circuit

Card 2-26

MAP/100: Replace the Covers and Cables 2-27 Task 8: Allow the System to Finish Booting 2-28 Task 9: Install the MERLIN LEGEND Switch Integration Software 2-29

Stop the Voice System 2-29 Install the MERLIN LEGEND Switch Integration Software2-30 Start the Voice System 2-32

Task 10: Administer the Lucent INTUITY System for Operation with the

MERLIN LEGEND 2-32 Task 11: Shutdown the Lucent INTUITY System 2-33 Task 12: Cable the MAP and Administer the MERLIN LEGEND

Communications System 2-34 Task 13: Apply Power to the System 2-34 Task 14: Test the Channels if the Mapping Changed 2-35 Task 15: Change the CAS Switch Assignment 2-36 Task 16: Clear any Alarms 2-37 Task 17: Place Test Calls to the System 2-38 Task 18: Assign the System Date and Time 2-38 Task 19: Stop the Voice System 2-40 Task 20: Back Up the System-Data 2-41 Task 21: Start the Voice System 2-41 Task 22: Activate Alarm Origination 2-42 Task 23: Create a Test Alarm 2-45 Task 24: Replace the Nightly Backup Tape 2-47 Task 25: Remove the Old Software from the Site 2-47

Channel Mapping A-1

■ Overview A-1

■ Administer the INTUITY Switch Interface A-1

■ Map Channels to Switch Extensions A-1

■ Verify Channel State A-4

■ Assign Service to Channels for Testing A-8

iv Issue 1 June 2000

Contents

■ Test Each Ch annel A-10

■ Assign Services to Called Numbers A-13

■ Map Services to Channels for Operation A-17

Using the Change Extensions Command B-1

■ Overview B-1

■ Busyout the Voice Ports B-2

■ Busyout the Networking Ports B-3

■ Stop the Voice System B-5

■ Changing a Block of Extensions

(with Extension Length Change) B-6

■ Changing a Block of Extensions (without Extension Length Change)B-9

■ Release the Voice Ports B-12

■ Release the Networking Ports B-14

Issue 1 June 2000 v

Contents

vi Issue 1 June 2000

About This Document

Overview

This document, Lucent Intuity™ Release 3 Switch Conversion to MERLIN LEGEND or MERLIN MAGIX Integrations, Issue 1, contains the procedures

needed to move a Release 3 Lucent INTUITY system to a MERLIN LEGEND® or MERLIN MAGIX™ integration from any other switch integration type.

Intended Audience

This document is intended for on-site technicians and remote maintenance center personnel supporting an INTUITY switch conversion.

How this Document Is Organized

This document is organized in the following chapters:

■ Chapter 1, “Conversion Checklist”

This chapter presents a checklist of procedures needed to convert Lucent INTUITY Release 3 Systems to MERLIN LEGEND or MERLIN MAGIX Integrations.

■ Chapter 2, “Conversion Instructions”

This chapter presents the procedures needed to convert Lucent INTUITY Release 3 Systems to MERLIN LEGEND or MERLIN MAGIX Integrations.

■ Appendix A, “Channel Mapping”

This appendix presents the information necessary to perform channel mapping and acceptance testing.

Issue 1 June 2000 vii

■ Appendix B, “Using the Change Extensions Command”

This appendix presents the information necessary to move a series of extension numbers from one block of numbers to another without changing each number individually.

Conventions Used

The following conventions are used in this document:

■ Rounded boxes represent keyboard keys that you press.

For example, an instruction to press the enter key is shown as Press .

■ Square boxes represent phone pad keys that you press.

ENTER

For example, an instruction to press zero on the phone pad is shown as Press .

■ The word “enter” means to type a value and press .

For example, an instruction to type y and press is shown as

ENTER

Enter y to continue.

■ Two or three keys that you press at the same time (that is, you hold down

the first key while pressing the second and/or third key) are shown as a rounded box that contains two or more words separated by hyphens. For example, an instruction to press and hold while typing the letter d is

ALT

shown as Press .

■ Commands and text you type or enter appear in bold.

■ Values, instructions, and prompts that you see on the screen appear as

ALT-d

follows: Press any key to continue.

■ Variables that the system supplies or that you must supply appear in

italics. For example, an error message including one of your filenames appears

as The file filename is formatted incorrectly

viii Issue 1 June 2000

About This Document

Related Resources

In addition to this document, you may need to reference the following documents:

Document

INTUITY™ Release 3.0 System Description 585-310-232 1 or later INTUITY™ Documentation Guide 585-310-540 2 or later INTUITY™ New System Planning for Release 3.0 585-310-605 2 or later INTUITY™ Release 3.0 Planning for Upgrades 585-310-653 1 or later INTUITY™ Release 3.0 Planning for Migrations 585-310-652 1 or later INTUITY™ Installation Checklist 585-310-161 2 or later INTUITY™ MAP/5 Hardware Installation 585-310-146 2 or later INTUITY™ MAP/40 Hardware Installation 585-310-138 2 or later

Number Issue

INTUITY™ MAP/100 Hardware Installation 585-310-139 2 or later INTUITY™ Software Installation for Release 3.0 585-310-160 2 or later INTUITY™ Release 3.0 Upgrade Procedures 585-310-164 2 or later INTUITY™ Release 3.0 Migration Procedures 585-310-233 2 or later INTUITY™ Platform Administration and Maintenance for

Release 3.0 INTUITY™ AUDIX® Release 3.3 Administration and

Feature Operations INTUITY™ FAX Messaging Administration and Addenda 585-310-558 1 or later INTUITY™ AUDIX® Digital Networking Administration 585-310-533 2 or later AMIS Analog Networking 585-300-512 6 or later INTUITY™ Lodging Admi nistra tion an d Feat ure Ope rations 585-310-559 1 or later INTUITY™ Lodging Property Management System

Specifications INTUITY™ Call Accounting System User Guide 585-310-728 1 or later INTUITY™ Call Accounting System Quick Reference 585-310-729 1 or later INTUITY™ Intro Voice Response and Addenda 585-310-716 1 or later

585-310-557 2 or later

585-310-552 3 or later

585-310-234 1 or later

INTUITY™ Message Manager Release 4 User ’s Guide 585-310-743 1 or later INTUITY™ Message M anager Relea se 4.1: G etting Started

(Available late 1996) AUDIX® Administration and Data Acquisition Package 585-310-502 4 or later

585-310-740 1 or later

Issue 1 June 2000

INTUITY™ Integration with System 75 and DEFINITY® Communications System Generic 1 and Generic 3

585-310-214 4 or later

INTUITY™ Integration with System 85 and DEFINITY® Communications System Generic 2

INTUITY™ Integration with MERLIN LEGEND® Communications System

INTUITY™ Integration with the 5ESS® Switch 585-310-219 1 or later INTUITY™ Integration with DMS-100 585-310-223 1 or later INTUITY™ Integration with Northern Telecom® SL-1,

Meridian™, and Meridian SL-1 INTUITY™ Integration with Mitel™ SX-200® DIGITAL, SX-

100®, and SX-200® INTUITY™ Integration with NEC® NEAX™ 585-310-216 2 or later INTUITY™ Integration with ROLM™ 8000, 9000, 9571 585-310-220 2 or later INTUITY™ Lodging Artwork Package 585-310-739 1 or later Voice Messaging Quick Reference 585-300-702 3 or later A Portable Guide to Voice Messaging 585-300-701 3 or later INTUITY™ Voice/FAX Messaging Quick Reference 585-310-734 1 or later INTUITY™ Voice/FAX User Guide 585-310-733 1 or later

585-310-215 2 or later

585-310-255 1 or later

585-310-221 2 or later

585-310-222 2 or later

Multiple Per sonal Greetings Quick Reference 585-300-705 5 or later Voice Messaging Wallet Card 585-304-704 2 or later Voice Messaging Outcalling Quick Reference 585-300-706 1 or later Voice Messaging Business Card Stickers 585-304-705 2 or later INTUITY™ AUDIX® R3.3 Voice Messaging Subscriber

Artwork Package INTUITY™ AUDIX® R3.3 Voice/Fax

Messaging Quick Reference–Canadian French INTUITY™ AUDIX® R3.3 Voice/Fax

Messaging Quick Reference–British English INTUITY™ AUDIX R3.3® Voice/Fax

Messaging Quick Reference–Latin Spanish INTUITY™ AUDIX R3.3® Voice/Fax

Messaging Quick Reference–Greek INTUITY™ AUDIX R3.3® Voice/Fax

Messaging Quick Reference–Mandarin

585-310-735 1 or later

585-310-734FRC 1 or later

585-310-734ENB 1 or later

585-310-734SPL 1 or later

585-310-734GK 1 or later

585-310-734CHM 1 or later

x Issue 1 June 2000

About This Document

INTUITY™ Lodging Subscriber Artwork Package British

585-310-739ENB 1 or later

English INTUITY™ Lodging Artwork Package Canadian French 585-310-739FRC 1 or later INTUITY™ Lodging Artwork Package Latin Spanish 585-310-739SPL 1 or later INTUITY™ Lodging Artwork Package Greek 585-310-739GK 1 or later INTUITY™ Lodging Artwork Package Mandarin 585-310-739CHM 1 or later INTUITY™ Lodging Artwork Package Japanese 585-310-739JA 1 or later INTUITY™ Lodging Artwork Package U.S. English

585-310-739A4 1 or later

(A4 Sizing)

Trademarks and Service Marks

The following trademarked products are mentioned in the books in the INTUITY library:

■ AT™ is a trademark of Hayes Microcomputer Products, Inc.

■ AUDIX® is a registered trademark of Lucent Technologies, Inc.

■ COMSPHERE® is a registered trademark of Lucent Technologies

Paradyne Corp.

■ DEFINITY® is a registered trademark of Lucent Technologies, Inc., in the

U.S. and throughout the world.

■ Equinox™ is a trademark of Equinox Systems, Inc.

■ 5ESS® is a registered trademark of Lucent Technologies, Inc.

■ INTUITY™ is a trademark of Lucent Technologies, Inc.

■ MEGAPLEX™ is a trademark of Equinox System, Inc.

■ MEGAPORT™ is a trademark of Equinox Systems, Inc.

■ MERLIN LEGEND® is a registered trademark of Lucent Technologies, Inc.

■ Microsoft® is a registered trademark of Microsoft Corporation.

■ Paradyne® is a registered trademark of Lucent Technologies, Inc.

■ Phillips® is a registered trademark of Phillips Screw Company.

■ s oftFAX® is a registered trademark of VOXEM, Inc.

■ TMI™ is a trademark of Texas Micro Systems, Inc.

■ UNIX® is a registered trademark of Novell in the United States and other

countries, licensed exclusively through X/Open Company Limited.

■ VOXEM® is a registered trademark of VOXEM, Inc.

■ VT100™ is a trademark of Digital Equipment Corporation.

Issue 1 June 2000

Training

For more information on training for the Lucent INTUITY and other Lucent products, visit the Lucent Technologies training web site at www.lucenttraining.com.

How to Make Comments About this Document

We are interested in your suggestions for improving this book. Please complete and return the reader comment card that is located at the back of the book. You can use any of your favorite mail methods:

Post Office:

Lucent Technologies Communications Applications Group, Technical Publications Room 22-2H15 11900 North Pecos Street Denver, Colorado 80234

Email: octeltechpubs@lucent.com Fax or voice mail: +303-538-9625 Please be sure to mention the name and order number of this book.

xii Issue 1 June 2000

Conversion Checklist

Overview

This chapter contains a checklist of procedures needed to convert Lucent Intuity Release 3 Systems to MERLIN LEGEND® or MERLIN MAGIX™ integrations.

Issue 1 June 2000 1-1

Conversion Checklist

Table 1-1 provides the checklist for Lucent INTUITY Release 3 System conversion to MERLIN LEGEND and MERLIN MAGIX Integrations.

Table 1-1. INTUITY Conversion to MERLIN LEGEND and MERLIN MAGIX

Integrations

Task Description See ✔

1. Inventory Materials Page 2-3

2. Deactivate Alarm Origination Page 2-3

3. Stop the Voice System Page 2-5

4. Make an Attended Back-up Tape Page 2-6

5. Remove the Previous Switch Integration Software

6. Shutdown the System Page 2-12

7. Remove Hardware for the Previous Integration Page 2-13

8. Allow the System to Finish Booting Page 2-28

9. Install the MERLIN LEGEND Switch Integration Software

10. Administer the Lucent INTUITY System for Operation with the MERLIN LEGEND

11. Shutdown the Lucent INTUITY System Page 2-33

12. Cable the MAP and Administer the MERLIN LEGEND Communications System

13. Apply Power to the System Page 2-34

14. Test the Channels if the Mapping Changed Page 2-35

15. Change the CAS Switch Assignment Page 2-36

16. Clear any Alarms Page 2-37

17. Place Test Calls to the System Page 2-38

18. Assign the System Date and Time Page 2-38

19. Stop the Voice System Page 2-40

20. Back Up the System-Data Page 2-41

21. Start the Voice System Page 2-41

22. Activate Alarm Origination Page 2-42

23. Create a Test Alarm Page 2-45

24. Replace the Nightly Backup Tape Page 2-47

25. Remove the Old Software from the Site Page 2-47

Page 2-10

Page 2-29

Page 2-32

Page 2-34

1-2 Issue 1 June 2000

Conversion Instr uctions

Overview

This chapter contains procedures needed to convert Lucent Intuity Release 3 Systems to MERLIN LEGEND® or MERLIN MAGIX™ integrations.

Issue 1 June 2000 2-1

How to Use Lucent INTUITY Screens

The INTUITY system is controlled by two methods: command entry from the INTUITY AUDIX screens and selection from the INTUITY system screens.

Two terms are used in the directions:

■ Select

■ Enter

Select

This document will instruct you to “select” certain options. To select:

1. Highlight the choice that you want. To highlight a choice, use the up and/or down arrow keys.

2. Press with the choice highlighted.

ENTER

The system displays the next screen or requests additional information.

To exit the screen or go back to the previous screen, press CANCEL, the F6 function key. The (Cancel) key will not stop any processes. Instead, it will exit

the screen. Any information not saved ( Save) will be lost. To log out of the system, press the (Cancel) key until you reach the Console

Enter

To enter information, type in the information and press the ENTER key on the keyboard. For example, if the instruction is “Enter 3“ then:

1. Type the number 3. The information to be typed in is shown in bold in the instruction.

2. Press . The enter key is located on the keyboard. It is not a function

ENTER

key .

Conversion Procedures

Follow the steps in these tasks in the exact order in which they appear . Failure to follow the steps in this document in the exact order will result in a conversion failure.

2-2 Issue 1 June 2000

Conversion Instructions

Task 1 - Inventory Materials

Verify that you have the following materials and information before starting the conversion:

■ Conversion checklist from Chapter 1, “Conversion Checklist”, page 1-2

■ Login password for craft

■ Remote maintenance center contact

■ The document INTUITY Integration with MERLIN LEGEND

Communications System, 585-310-255, Issue 1

■ The completed worksheets from Chapter 2, “Planning the Integration”, in

INTUITY Integration with MERLIN LEGEND Communications System, 585310-255, Issue 1

CAUTION:

Without the information from the worksheets, you will not be able to complete the installation.

■ Switch integration software for MERLIN LEGEND integrations:

— The MERLIN LEGEND switch integration floppies

(J1P321TC1 L-27) (2-disks)

— The SPM floppies (J1P321TC1 L-26) — Blank tape(s) for back-up

NOTE:

Do not use a tape size smaller than 525 Mbytes with the INTUITY system. Tapes smaller than 525 Mbytes cause the backup to fail. If the system has a 2-Gbyte tape drive, use either a 525 (406168526) or a 2-Gbyte (407333582) tape.

■ Hardware: Any cables necessary to connect the Lucent INTUITY system

to the MERLIN LEGEND Communications system.

Task 2 - Deactivate Alarm Origination

This procedure deactivates alarm origination so that the Lucent INTUITY system will not inform the remote maintenance center of any alarms that occur during the update process.

NOTE:

If the system does not have alarm origination, continue with Task 3, “Stop the Voice System”, page 2-5.

To deactivate alarm origination:

Issue 1 June 2000

2-3

1. Beginning at the Lucent INTUITY Administration menu, select:

> Customer/Services Administration

> Alarm Management

The system displays the Alarm Management screen (Figure 2-1).

Figure 2-1. Alarm Management Screen

2. Move the cursor to the Alarm Origination field.

3. Press (Choices).

The system displays the Alarm Origination screen (Figure 2-2).

Figure 2-2. Alarm Origination Menu

4. Select INACTIVE. The system changes the entry in the Alarm Origination field to

INACTIVE.

5. Press (Save).

The system displays an Information screen (Figure 2-3).

2-4 Issue 1 June 2000

Conversion Instructions

Figure 2-3. Information Screen

6. Press .

ENTER

The system returns to the Alarm Management screen.

7. Press (Cancel) twice.

The system returns to the Customer/Services Administration screen.

8. Continue with Task 3, “Stop the Voice System”.

Task 3 - Stop the Voice System

The following procedure describes how to stop the Lucent INTUITY voice system.

1. Starting at the Customer/Services Administration menu, select:

> System Management

> System Control

> Stop Voice System

The system displays the following prompt:

Enter y to continue, n to quit.

2. Enter y The system stops the voice system and returns to the System Control

screen. If the system displays the following message:

The Voice System has stopped.

Press ENTER to continue . . .

press to return to the System Control screen.

3. Press (Cancel) twice to return to the Customer/Services Administration

ENTER

screen.

4. Continue with Task 4, “Make an Attended Back-up Tape”.

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2-5

Task 4 - Make an Attended Back-up Tape

This procedure creates a back-up tape that can contain the system data, AUDIX names, announcements, greetings, and messages for the Lucent INTUITY system. Verify with your remote maintenance center which information should be backed up for this customer.

NOTE:

Do not use a tape size smaller than 525 Mbytes with the Lucent INTUITY system. Tapes smaller than 525 Mbytes will cause the backup to fail. If the system is equipped with a 2-Gbyte tape drive, use either a 525 or a 2Gbyte tape.

To make an attended backup tape:

1. Locate the tape drive.

■ On the MAP/5, the tape drive is located at the front of the system, to

the right, behind the sliding door.

■ On the MAP/40, the tape drive is located on the front of the

computer, near the top, under the top cover.

■ On the MAP/100, the tape drive is located inside the right door,

near the top.

2. Remove the nightly backup tape:

■ If the tape is visible in the tape drive, press the tape in toward the

tape drive and then release. This action will release the tape.

■ If the tape drive has a door that conceals the tape, press the small

button on the upper right-hand corner of the tape drive to open the tape drive door. The tape will slide out as the door opens.

3. Store the nightly backup tape in a safe place. Do not place the tape near any magnetized components.

4. From the Customer/Services Administration screen, select:

> Backup/Restore

> Backup

The system displays the Backup screen (Figure 2-4).

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Conversion Instructions

Figure 2-4. Backup Screen

NOTE:

The fields displayed on the Backup screen are based upon your system’s configuration. Therefore, your screen may look different than Figure 2-4.

5. Go to the AUDIX Announcements field.

6. Press (Choices).

The system displays the Item 2 screen (Figure 2-5).

Figure 2-5. Item 2 Screen

7. Move the cursor to the No selection and press . The system changes the AUDIX Announcements field to No.

8. Press (Save).

The system displays the following prompt:

ENTER

***** calculating approximate number of tape(s) required***** please wait

The backup will need approximate:

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2-7

x 525 MB cartridge tape(s).

****verify whole backup tape(s) will double the amount of backup time do you really want to verify tape(s)? (strike y or n)**** n

x in the above message is the number of backup tapes that you will need.

9. Enter y Verify the backup. The system displays the following messages:

please insert a cartridge tape into the tape drive to back up tape 1

press <Enter> when tape is inserted. press <Esc> key to terminate the backup.

10. Insert a backup tape. Make sure that the tape is not set to “SAFE”. The system will have one of two styles of tape drive:

CAUTION:

Do not use the nightly backup tape for this procedure.

■ If the tape drive has a door that folds down:

a. If the drive door is closed, press the small button on the

upper right-hand corner of the tape drive to open the door.

b. Insert the tape into the open drive. When inserted, the label

of the tape should be up, and the opening to the tape should be to the right (Figure 2-6).

c. Close the door to the tape drive.

The system turns on the green light on the tape drive door.

Figure 2-6. Inserting a Cartridge Tape Into An Outward-Hinged 2-Gbyte Tape Drive

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Conversion Instructions

■ If the tape drive has a door that swings in toward the body of the

tape driv e (Figure 2-7):

a. Insert the tape label-side up, with the opening to the left.

Figure 2-7. Inserting a Cartridge Tape Into An Inward-Hinged 525-Mbyte Tape Drive

b. Press the tape firmly into place.

11. Press .

ENTER

The system displays the following text:

**** tape 1 pre-process started ****

NOTE:

The tape drive light stays on to indicate that the drive is in use.

12. Insert additional cartridge tapes if the system prompts you to do so.

NOTE:

If the system requires more than 1 tape, label each additional cartridge tape after it is completed.

The system will verify the backup(s). The system finishes the attended backup and displays the following

message:

backup process has been completed successfully press any key to continue

13. Press .

ENTER

14. Remove the attended back-up tape from the tape drive.

15. Press (Cancel) twice to reach the Customer/Services Administration

screen.

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2-9

16. Continue with Task 5, “Remove the Previous Switch Integration Software”.

Task 5 - Remove the Previous Switch Integration Software

Remove the previous switch integration software first from the Lucent INTUITY system.

1. Starting at the Customer/Services Administration screen, select:

> System Management

> UNIX Management

> Software Remove

The system lists the software (Figure 2-8).

NOTE:

Your system configuration may be different from the example. Thus, this example screen display will not match your screen display.

Figure 2-8. Example Software Installed List

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Conversion Instructions

2. Locate the previous switch integration software package:

Table 2-1. Previous Switch Integration Software Package

Package Name Integration Type

S25SWIN AAS

The following are S25SWIN packages:

■ INTUITY System 25 Switch Integration Package

■ AAS (System 25 Advanced Administration)

DCIU INTUITY DCIU Link Software Set smdi INTUITY 5ESS Switch Integration Package

3. Using the numbers in the far left-hand column, note the list number of the package.

4. Press - .

CTRL D

The system displays the following message:

Select package(s) you wish to process (or ‘all’ to process all packages). (default: all) [?,??,q]

5. Enter the number of the package to be removed.

CAUTION:

Remove only one package at a time. Removing multiple packages at one time could result in a conversion failure.

The system displays the name and version number of the selected package.

6. Enter y The system removes the package and may re-install files.

NOTE:

If you receive messages warning of dependencies, enter y to continue with the software removal.

7. Press .

ENTER

The system displays the UNIX Management screen.

8. Press (Cancel) twice to return the Customer/Services Administration

screen.

9. Determine your next step:

■ If you have more packages to remove, such as the AAS package,

go back to Step 1.

■ If you do not have any more packages to remove, continue with

Step 10.

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10. Continue with Task 6, “Shutdown the System”.

Task 6 - Shutdown the System

Shutdown the system to prepare it for hardware removal or a reboot. Not doing a reboot can lead to failure of the software installation.

1. Starting at the Customer/Services Administration screen, select:

> System Management

> System Control

> Shutdown Voice System

The system displays the following message:

Enter y to continue, no to quit

2. Enter y to continue the shutdown. The system starts the shutdown, presents shutdown messages, and then

displays the following message:

The system is down. Press CTRL-ALT-DEL to reboot your computer.

3. Determine your next step:

■ If the system has DCIU or GP Synch circuit card installed, continue

with Task 7, “Re mov e Hardware for the Previous Integration”.

■ If the system does not have a DCIU or GP Synch circuit card

installed, press the reset button or - - to reboot the system.

If the system does not respond to - - , press the reset button.

Continue with Task 8, “Allow the System to Finish Booting” on page 2-28.

CTRL ALT DELETE

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Conversion Instructions

Task 7 - Remove Hardware for the Previous Integration

If the system has a GP Synch or DCIU circuit card, remove it.

■ For MAP/5 systems, start on page 2-13.

■ For MAP/40 systems, start on page 2-19.

■ For MAP/100 systems, start on page 2-25.

MAP/5 Instructions

For additional information about the MAP/5, see INTUITY MAP/5 Hardware Installation, 585-310-146.

MAP/5: Remove the Front Panel

You must remove the front panel before removing the top cover for access to the inside of the system. See Figure 2-9 and follow the steps below:

1. Turn off the front power switch and remove the incoming AC line.

2. Tag the power cord plugs with a note indicating that nobody other than yourself should reconnect power to this equipment.

3. Disconnect keyboard and monitor cords.

4. Disconnect the LAN cable and any cables that will restrict access to the system.

5. Slide the unit over the edge of the table toward you so that you can access the release tabs. Figure 2-9 shows the location of these tabs.

CAUTION:

Do not unbalance the unit so that it falls.

6. Push inward and upward on the two front panel latches to release the bottom edge of the front panel. See Figure 2-9.

NOTE:

The front panel is flexible enough for you to press one latch and then the other.

7. When the bottom of the front panel is loose, rotate the panel away from you and lift it to remove.

8. Return the unit to its correct desktop position.

9. Continue with the next step, “MAP/5: Remove the Top Cover”.

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Tabs

Tab

slots

Figure 2-9. Removing the MAP/5 Front Panel

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Conversion Instructions

MAP/5: Remove the Top Cover

This procedure assumes that you have already removed the front panel. See Figure 2-10.

1. Unlock the system unit by inserting the key in the lock and turning it counter-clockwise to the unlocked position.

The case lock is located in the top center of the front of the unit. Keys are included with the system. The case lock must be in the open position to remove the top cover.

2. Press the holding tabs outward while pushing the top cover away from you. See Figure 2-10.

The locking tabs are located on either side of the front of the unit.

3. Slide the top cover as far back as it will go, which is about 1/2-inch.

4. Lift the top cover straight up to remove.

5. Continue with “MAP/5: Locate and Remove the GP Synch or DCIU Circuit Card” on the next page.

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Top cover

holding tabs

Top cover

holding tabs

Figure 2-10. Removing the Top Cover on the MAP/5

2-16 Issue 1 June 2000

+ 68 hidden pages

Lucent Technologies Intuity User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

About This Document

Overview

Intended Audience

How this Document Is Organized

Conventions Used

Related Resources

Trademarks and Service Marks

Training

How to Make Comments About this Document

Conversion Checklist

Overview

Conversion Checklist

Conversion Instr uctions

Overview

How to Use Lucent INTUITY Screens

Select

ENTER

Conversion Procedures

Task 1 - Inventory Materials

Task 2 - Deactivate Alarm Origination

Task 3 - Stop the Voice System

Task 4 - Make an Attended Back-up Tape

Task 5 - Remove the Previous Switch Integration Software

Task 6 - Shutdown the System

Task 7 - Remove Hardware for the Previous Integration

MAP/5 Instructions