Lucent Technologies Integrated Solution II System Manager's Manual

Download

Lucent Technologies

Integrated Solution II

Bell Labs Innovations

for MERLIN LEGEND™ Communications System

System Manager’s Guide

555-600-726 Issue 1

Printed in U.S.A.

While reasonable effort was made to ensure that the information in this document was

complete and accurate at the time of printing, Lucent Technologies cannot assume responsibility for any errors. Changes and/or corrections to the information contained in this document may be incorporated into future issues.

Federal Communications Commission (FCC) Statement

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules, These limits are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference in which case the user at his own expense will be required to take whatever measures may be required to correct the interference.

TRADEMARK NOTICE

UNIX is a registered trademark of Novell Corporation.

AUDIX is a trademark of Lucent Technologies.

ORDERING INFORMATION

To order copies of this manual:

Contact:

Call:

Write:

Order:

Your Lucent Technologies Account Team or your Lucent Technologies Authorized Dealer. Lucent Technologies at 1-800-432-6600

Lucent Technologies Customer Information Center

2855 North Franklin Road

P.O. Box 19901 Indianapolis, IN 46219-1385

Document No. 555-600-726

Intellectual property related to this product and registered to AT&T Corporation has been transferred to Lucent Technologies Incorporated.

Any references within this text to American Telephone and Telegraph Corporation or AT&T should be interpreted as references to Lucent Technologies Incorporated. The exception is cross references to books published prior to December 31, 1996, which retain their original AT&T titles.

Lucent Technologies - formed as a result of AT&T’s planned restructuring – designs,

builds, and delivers a wide range of public and private networks, communication systems and software, consumer and business telephone systems, and microelectronic components. The world-renowned Bell Laboratories is the research and development arm for the company.

Contents

Introduction

Using this Guide Conventions Used in this Guide Applications Supported by IS-II Overview of Integrated Solution II (IS-II) Chapters in this Guide

Master Controller II Features

■ Introduction

■ Master Controller II Processor

Reset Button Power Button Drive Indicators Disk Drives

Diskettes

1-1 1-1

1-2 1-2 1-3

1-4

2-1 2-1

2-2 2-3 2-3 2-3

2-3

2-4 Tape Drive Tape Cartridge

Video Monitor Keyboard

Escape Key Alphanumeric Key Group Shift Key

Caps Lock Key

Enter Key

Tab Key

Backspace Key Ctrl Key Alt Key

Function Key Group

2-4 2-4 2-5 2-5 2-5 2-6

2-6 2-6 2-6 2-6

2-6 2-7 2-7 2-7

Contents

Edit Key Group Cursor Control Key Group (Anew Keys) Numeric Keypad Indicator Lights

Keyboard Operating Procedures

Executing System Reset from the Keyboard

Function Keys Screen Navigation

Getting Started

■ Logging In

■ Main Menu 3-3

■ Setting Time and Date

2-7 2-7 2-8 2-8 2-8 2-8 2-9 2-10

3-1 3-1

3-4

Administering IS-II Applications

Administration Procedure System Programming and Maintenance Utility (SPM) Synchronizing Time and Date

Programming MERLIN LEGEND Communications System

with SPM Exiting SPM Related Documentation

■ Automated Attendant (AA)

Accessing AA Administering AA Adding or Removing Names or Extensions

Changing Subscriber Data Moving a Subscriber Updating the Database Updating Forms

Printing or Displaying the Subscriber List

4-1 4-1

4-2 4-2

4-8 4-8 4-9 4-9 4-10 4-11 4-12 4-13 4-14 4-15 4-15 4-15

Contents

Exiting Automated Attendant Related Documentation

■ AUDIX Voice Power (AVP)

Accessing AUDIX Voice Power Administering AVP Adding or Removing Names or Extensions Changing Subscriber Data Moving a Subscriber

Updating the Database

Updating Forms

Printing or Displaying the Subscriber List Exiting AUDIX Voice Power Related Documentation

■ Call Accounting System (CAS)

Administering CAS Adding or Removing Trunks

4-16 4-16 4-17 4-18 4-19 4-19 4-22

4-22 4-23

4-23

4-23 4-25 4-25 4-25 4-26

4-26 Adding or Removing Employees from a Cost Center Updating Forms Generating Reports

Selecting a Standard Report Generating Selection Reports

Scheduling Reports

Detail and Master Commands Backing Up the Database Restoring the Database

Exiting CAS Related Documentation

4-32 4-36 4-37 4-39

4-43

4-45 4-48

4-50

4-51 4-53 4-53

iii

Contents

User Maintenance

■ Backing Up Files

Administrate Files Backup to Diskette Complete System Backup to Tape Displaying the Disk Usage Report Adding or Changing Passwords Restarting the Printer Shutting Down the System Voice System Administration

Exiting From IS-II Applications

Exiting IS-II Exiting Applications

5-1 5-2

5-4 5-6 5-6

5-10 5-12 5-12 5-13

6-1

6-1 6-2

Appendix A Forms

■ AUDIX Voice Power

■ Automated Attendant

■ Call Accounting System

Appendix B: Ordering Information

Manuals

A-1 A-1

A-27 A-51

B-1 B-1

Figures

Master Controller II Features

2-1.

The Master Controller II

2-1 2-2

Screens

Introduction

1-1.

IS-II Main Menu

Master Controller II Features

2-1.

Relationship between Function Keys and Screen Labels 2-9

Getting Started

3-1. 3-2. 3-3. 3-4. 3-5. 3-6.

IS-II Main Menu User Maintenance Menu Set Time and Date Screen Choices Menu Confirm Time and Date Screen

Administering IS-II Applications

1-1 1-4

2-1

3-1 3-2

3-3 3-4 3-5 3-6 3-7

4-1

4-1.

4-2.

4-3. 4-4. 4-5. 4-6. 4-7. 4-8. 4-9. 4-10. 4-11. 4-12. 4-13. 4-14. 4-15. 4-16.

4-17.

IS-II Main Menu

SPM Main Menu

System Setup Screen

System Programming Screen

System Screen

Date Screen

Time Screen

IS-II Main Menu Automated Attendant Menu Subscriber Administration Screen

Sample Subscriber List Printout or Display

IS-II Main Menu AUDIX Voice Power Menu

Subscriber Administration Form

Sample Subscriber List Printout or Display

Call Accounting System Menu

4-1 4-2 4-3 4-4 4-5 4-6

4-7

4-8 4-10 4-11 4-12 4-16 4-18 4-19 4-20 4-24

4-26

vii

Screens

4-18. 4-19. 4-20. 4-21.

4-22. 4-23. 4-24. 4-25. 4-26. 4-27. 4-28. 4-29.

4-30. 4-31. 4-32. 4-33.

User Maintenance

Site Configuration Menu Edit Telephone System Configuration - Site Screen Edit Telephone System Configuration - Trunk Group Screen Edit Telephone System Configuration

- Dial Access Code Screen Edit Telephone System Configuration - Trunk Line Screen Call Accounting System Menu Organization Configuration Menu

Edit Organization Table

Edit Organization Table - Site Screen (Detail) Call Accounting System (CAS) Main Menu CAS Reports Menu ANI/Demographics Reports Menu Area Code Summary Report for Incoming Calls

Generate Selection Report Screen

Schedule Reports Screen

Schedule Reports - Report Details

4-27 4-28 4-29

4-30 4-31 4-32 4-33 4-34 4-35 4-37 4-38

4-40

4-41

4-43

4-46 4-49

5-1

5-1.

5-2. 5-3. 5-4. 5-5. 5-6. 5-7. 5-8.

Exiting From IS-II Applications

6-1.

User Maintenance Menu Backup Files Maintenance Log

Sample Disk Usage Report Password Protection Change/Add Shutdown Screen Voice System Administration

Confirm Exit Screen

5-1 5-3 5-8 5-9

5-10 5-11 5-12 5-13

6-1 6-2

viii

Forms

Appendix A: Forms

A-1. A-2. A-3. A-4. A-5. A-6. A-7. A-8. A-9. A-10. A-11. A-12. A-13.

A-14. A-15. A-16. A-17. A-18. A-19. A-20. A-21. A-22. A-23. A-24. A-25. A-26. A-27. A-28.

A-29. A-30. A-31. A-32. A-33.

AUDIX Voice Power AUDIX Voice Power AUDIX Voice Power AUDIX Voice Power AUDIX Voice Power AUDIX Voice Power AUDIX Voice Power AUDIX Voice Power AUDIX Voice Power AUDIX Voice Power AUDIX Voice Power AUDIX Voice Power Automated Attendant Channel Assignments Automated Attendant Switch Interface Administration Automated Attendant System Parameter Administration Automated Attendant Subscriber Administration Automated Attendant Administrator Registration Automated Attendant Holiday Administration Automated Attendant Service Hour Administration Automated Attendant Edit Workspace

Automated Attendant Speech Menu Automated Attendant Announcements Automated Attendant Custom Messages CAS Site Information Form CAS Telephone System Configuration Form CAS Dialed Digit Processing Example CAS Dialed Digit Processing Form CAS Call Record Collection Information Form CAS Organization Configuration Form

CAS Report Schedules Form CAS Cost Adjustments Example CAS Cost Adjustments Form CAS Account Code Table

Channel Assignments Switch Interface Administration System Parameter Administration Subscriber Administration Service Administrator Registration Outcalling Administration Holiday Administration Service Hour Administration Edit Workspace Speech Menu Automated Attendant Announcements Custom Messages

A-1 A-3

A-5 A-7 A-9 A-11 A-13 A-15 A-17 A-19 A-21 A-23 A-25 A-29 A-31 A-33 A-35 A-37 A-39 A-41 A-43 A-45 A-47 A-49 A-53 A-55 A-57 A-59 A-61 A-63 A-65 A-67 A-69 A-71

Introduction

Integrated Solution II (IS-II) allows you to update and maintain features of your

telephone network by combining the power of your AT&T MERLIN LEGEND™

Communications System and a UNIX®-based computer with advanced telephony software. IS-II, in conjunction with the MERLIN LEGEND Communications System, allows you to easily make updates and changes to your telephone system by making selections from menus on your computer screen.

Using this Guide

At the time you are ready to use this guide, your IS-II system W-II already have been installed and initialized by AT&T personnel or your AT&T-authorized dealer.

Each application supported by IS-II has its own documentation detailing administration and daily operation. This System Manager's Guide is not intended to replace those documents, but is designed to show you how to access those applications via IS-II. Examples of frequently used procedures are included, and when necessary, you will be directed to other related documents.

Packaged with this System Manager's Guide is the AT&T Integrated Solution II

Installation and Maintenance Guide, which describes installation and maintenance procedures for IS-II hardware, Platform Software, and applications. It is intended for your AT&T technician or your AT&T-authorized dealer.

Included with these documents are four diskettes. The IS-II Platform Software diskette is provided in case you lose ail data on the hard disk drive. Three blank diskettes are provided for backing up your administrative and voice system files as

part of regular application maintenance. (See “Backing Up Files” in Chapter 5 of this book.)

If you have questions or problems with IS-II that this System Manager's Guide does

not resolve, call the AT&T National Hotline at 1-800-626-2888 or your AT&T-

authorized dealer.

1-1

Introduction

Conventions Used in this Guide

The following conventions are used in this guide:

■

Commands and text you should type appear

■

Values, instructions, and prompts that appear on the screen are

style of type.

■

Key names that are always located on the keyboard in the same place appear

in boxes, as in

■

Key combinations (holding down one key while pressing another key) are

[ENTER]

connected with hyphens; for example:

■

Function keys, with changeable names, appear in boxes, as in

Applications Supported by IS-II

in this style of type.

in this

[CTRL]

—

[ALT]

—

[DEL]

[SAVE]

Your IS-II consists of one or more of the following applications:

■

System Programming and Maintenance Utility

System Programming and Maintenance Utility (SPM) allows you to add, move, and change your telephone features and assignments, and back up and restore the telephone switch system programming information.

■

Call Accounting System (optional)

With the Call Accounting System (CAS), you can track incoming and outgoing calls so that you can make informed decisions about your telephone needs. You can monitor the cost of calls, print reports of incoming and/or outgoing calls, track calls made on behalf of clients, and identify cases of telephone abuse.

■

Automated Attendant (optional)

Automated Attendant (AA) is a low-cost solution for businesses requiring less features than those offered with AVP. Calls on specified lines are automatically answered, and callers are directed to the extension number of

the person or department they are calling. (Y

can have either AVP or AA,

but not both.)

■

AUDIX™ Voice Power (optional)

AUDIX Voice Power (AVP) combines features of the Automated Attendant (AA) with an information service, message drop, call answer, and voice mail to retrieve calls and take messages when a user is busy or does not answer. (You can have either AVP or AA, but not both.)

1-2

Introduction

Overview of Integrated Solution II (IS-II)

Your IS-II consists of a processor called the Master Controller II (or II+), a video monitor (monochrome or color), a keyboard, an optional tape drive, IS-II Platform Software, and one or more software application packages. This entire system is connected to your telephone system allowing you to administer your entire telephone system from your keyboard.

NOTE:

Throughout this guide, references to the Master Controller II apply to the

Master Controller II+ as well. Any information that differs between the two

processors will be noted specifically for the Master Controller II+.

Administration is an ongoing process by which you make changes to the system

(such as adding new employees or changing their extensions) and perform routine

user maintenance functions via menus and screens. You can select the function(s) you need to perform from the main menu; then, using this guide in conjunction with the appropriate application guides, you can perform any function on any application.

Once you log in, the IS-II main menu is displayed listing all the applications available to you. A sample IS-II main menu follows.

NOTE:

Automated Attendant is offered as one of the services in AUDIX Voice Power and as a standalone application on IS-II. If you install AUDIX Voice Power,

the Automated Attendant service will be installed automatically; therefore, you

cannot install Automated Attendant as a separate application in addition to AUDIX Voice Power. similarly, if you have already installed the standalone Automated Attendant, you cannot install AUDIX Voice Power as well.

1-3

Introduction

HELP

Integrated Solution II

> AUDIX Voice Power (AVP) Call Accounting System (CAS) System Programming & Maintenance Utility (SPM) User Maintenance Exit

Screen 1-1.

IS-II Main Menu

Chapters in this Guide

Chapter 1- Introduction

This chapter offers an overview of the Integrated Solution II including basic

components and software applications supported.

1-4

Introduction

Chapter 2- Master Controller II Features

This chapter details system components; explains the keyboard arrangement,

function keys, and indicator lights; and shows you how to use the diskettes and

disk drive. .

Chapter 3- Getting Started

This chapter describes how to logon to the IS-II system and introduces the

main menu. Chapter 4- Administering IS-II Applications

This chapter shows you how to administer each application package and directs you

to specific guides for additional information.

Chapter 5- IS-II User Maintenance This chapter describes how to maintain the system through the User Maintenance

menu on the system. Chapter 6- Exiting from IS-II Applications This chapter explains how to log off the system properly and exit menus

and screens. Appendix A - Forms This appendix contains copies of the AVP, AA, and CAS forms that you need

to administer these IS-II applications. Additional forms are required for the SPM application and are included in the appropriate Planning Guide for

your telephone system.

Appendix B - Ordering Information

This section contains information for ordering additional documents and forms for

your IS-II applications and/or system.

1-5

Master Controller II Features

Introduction

Your IS-II Master Controller II hardware consists of the following components:

■

Master Controller II processor (with hard disk and diskette drive)

■

Video monitor (monochrome or color)

■ Keyboard

■ Optional tape drive

This chapter highlights operational features of these components.

2-1

Master Controller II Features

Figure 2-1.

The Master Controller II

Master Controller II Processor

The Master Controller II is an 80386SX-based processor that is delivered with the

UNIX System V/386 Release 3.2.2 operating system and appropriate expansion boards already installed. This unit is equipped with a hard disk and a 3.5-inch diskette drive.

NOTE:

Throughout this guide, references to the Master Controller II apply to the

Master Controller II+ as well. Any information that differs between the two processors will be noted specifically for the Master Controller II+.

2-2

Master Controller II Features

Reset Button

The reset button (brown) on the front panel resets the Master Controller II and causes the Power On Self-Test to execute. You can use it to restart the system without turning off the power.

For the Master Controller II+, the reset button is inside the door on the front panel (on the left side of the compartment behind the door).

Power Button

The power pushbutton is blue and located at the bottom center of the system module front panel; it turns the system power OFF and ON.

NOTE:

Resetting the Master Controller II or shutting the power OFF should always be preceded by a system shutdown as described in Chapter 5, “IS-II User Maintenance.”

The power indicator illuminates green when the system module power is on.

For the Master Controller II+, the power button is grey and located on the lower right

of the system module; it also illuminates green when the power is on.

Drive Indicators

The fixed-disk drive access indicator (on the lower center panel) illuminates amber

(green for the Master Controller II+ and located inside the door on the left) when a

fixed-disk drive is in use. The diskette drive access indicator illuminates amber (green for the Master Controller

II+) when the drive is in use. The diskette drive has a release button; press it to eject

the diskette.

Disk Drives

The Master Controller II uses diskettes and a hard disk drive to store information. The 3.5-inch diskettes are supported with IS-II. Fixed disk drives of 40MB, 80MB and

200MB storage capacity are available.

Diskette and fixed-disk drives are used to read and write to disks. Fixed-disk media is permanently installed in fixed-disk drives and cannot be removed. Diskettes are inserted and removed as needed.

NOTE:

For the Master Controller II+, 100MB disk drives are available as well.

2-3

Master Controller II Features

Diskettes

Preserve the life of diskettes by observing the following guidelines:

■

Do not put heavy objects on the diskettes.

■

Store diskettes in a temperature range between 50 and 125 degrees

Fahrenheit (10 and 51 degrees Celsius).

■

Keep diskettes away from magnetic fields.

Write-protection prevents inadvertent writing or deleting of data on diskettes diskette is write-protected, the diskette drive cannot write to it. To write-protect a diskette, turn it over and slide the write-protect tab so the hole is visible.

To insert the diskette, hold it by the edge and insert it (label side up) into the disk drive until it clicks and locks into place. The release button pops out to indicate the diskette is inserted properly. The diskettes are protected by a hard plastic case. The

spring-plate cover of the head aperture closes automatically when you remove the

diskette from the disk drive.

To remove the diskette from the disk drive, press the release button after the access

light goes out. The diskette pops out.

Tape Drive

The Tape Drive is optional for systems with 40MB and 80MB hard disk drives and is

required for systems with 100MB or 200MB hard disks. It is used to save UNIX files, application program files, administrative files, and voice system files during backup.

If a

CAUTION:

DO NOT remove a diskette from the drive when the access indicator light is on. Removing the diskette while the access indicator is on can damage the diskette.

Removable tape cartridges are used for data storage. Each tape cartridge has the storage capacity of 125MB. If a voice application is installed, you will need two tape cartridges for system backup; otherwise one tape cartridge is sufficient.

Tape Cartridge

Follow the recommendations shown below to insure that your tape cartridges will perform well for as long as possible.

■

2-4

Store tapes in their protective cases. Clean the read-write head as recommended for your tape drive. Don’t touch the tape itself.

Master Controller II Features

■

Don’t store the tape cartridge in dusty environments.

■

Don’t remove the tape cartridge while the drive is moving.

■

Don’t leave the tape cartridge in the drive when you turn the system off.

■

Don’t expose the tape cartridge to magnetic or electrical fields or

extreme temperatures.

You can write-protect the tape cartridge to reduce the possibility of accidentally writing over or erasing important data. Using a small, non-magnetic, flat blade screwdriver, turn the write-protection screw until the arrow on the screw points to the word “SAFE” on the cartridge.

To load the tape cartridge, orient it with the metal plate down and with the long edge containing the write-protect screw to the left. Push the cartridge into the drive until you feel resistance and then press the cartridge further into the drive until you hear and feel a click. This is a latch. Release the cartridge and it will slide back out slightly and then lock into place.

To remove the tape cartridge, push it fully into the drive until it clicks, and then release it This causes the cartridge to disengage from the drive. You may then withdraw it from the tape drive.

Video Monitor

You have either a monochrome or color video monitor attached to your Master Controller II processor. When you log onto the system, information on the screen offers you prompting information, allows you to see information as you key it into the system, and indicates function key assignments (as described in the “Function Keys” section in this chapter).

Keyboard

The keyboard allows you to communicate with the system by entering data or commands. The keyboard contains a microprocessor that communicates with the

system module. Each time a key is pressed or released, the keyboard sends a

coded message to the system module. These messages are interpreted by software

running in the Master Controller Il.

The following descriptions of the keys on the keyboard apply only to IS-II.

Documents that came with your applications describe the functionality of these keys

within the application.

Escape Key

The software or operating system determines the function of the

[ESC]

key. Refer to

your operating system and software manuals for an explanation of this key.

2-5

Master Controller II Features

Alphanumeric Key Group

The alphanumeric keys are similar to the keys on a typewriter. They include alphabetic characters, numerals, punctuation marks, and the spacebar.

Shift Key

The keyboard has two

[SHIFT]

keys. Use these keys to select uppercase alphabetic characters or the upper label on the numeric or character keys. To use, hold down the

[SHIFT]

key; then press the desired key.

Caps Lock Key

The

[CAPS LOCK]

locks the alphabetic keys in uppercase mode. Press the key

key

again to unlock.

Enter Key

After typing a command or a response to a prompt, press the

[ENTER]

key to the right of the alphanumeric key group to execute the command or send the response to the system. Screen prompts and specific documentation will tell you when to use this key. Some software will prompt you to strike

[RETURN]

. Use the

[ENTER]

key in

these cases.

Tab Key

The

[TAB]

key moves the cursor forward to the next field on a line.

2-6

Backspace Key

The

[BACKSPACE]

key erases the previous character.

Master Controller II Features

Ctrl Key

The keyboard has two

[CTRL]

(control) keys. These keys are usually interchangeable, but some software programs differentiate between the right control key and the left control key.

You will use the

[CTRL]

key in conjunction with the

[ALT]

(alternate) key and

[DEL]

(delete) keys to reboot the system as described in “Executing System Reset From the Keyboard” later in this section.

Alt Key

The keyboard has two conjunction with the

[ALT] (alternate) keys (right and left). Use the [ALT] key in

[CTRL]

key and the

[DEL]

keys to reboot the system as described

in “Executing System Reset from the Keyboard on the next page.

Function Key Group

The software program or operating system determines the action of the twelve function keys (

[F1]

[F12]

), at the top of the keyboard. More detailed information

about these keys is located in the upcoming section, “Function Keys.”

Edit Key Group

The top three keys in this group perform software-defined control functions. These

keys are

[PRINT SCREEN]

[SCROLL LOCK]

, and

[PAUSE]

The six keys below the top three keys perform software-defined functions often

related to data editing. These keys are

[PAGE DOWN] .

[INSERT]

[DELETE]

[HOME]

[END]

[PAGE UP],

and

Cursor Control Key Group (Arrow Keys)

The keyboard has two sets of arrow keys that move the cursor. With IS-II, use the arrow keys that are to the left of the alphanumeric keys.

2-7

Master Controller II Features

Numeric Keypad

You can use these keys whenever you need to enter numbers.

NOTE:

The

[Num Lock]

indicator must be on for the keypad to function in this manner.

Indicator Lights

Separate indicator lights on the keys show the current settings of the

[Caps Lock]

, and

[Scroll Lock]

is enabled.

Keyboard Operating Procedures

Some common keyboard operating procedures are described in the following paragraphs. Refer to your operating system and software documentation for more

information about using the keyboard.

The keyboard sends all keystrokes to the system module as you type. Some

software collects these characters without processing them until you end the entry by

pressing the

[ENTER]

key. You can correct typing errors by using the

Executing System Reset from the Keyboard

NOTE:

The keyboard reset ends the currently running program without saving the contents of the current system memory. Execute a reset only if you are sure your software has failed.

[Num Lock]

functions. When a light is on, the corresponding function

[BACKSPACE]

key.

2-8

Master Controller II Features

There are two reset methods: from the keyboard by using the key combination of

[CTRL] — [ALT] — [DEL]

; or from the Master Controller II system module reset button.

NOTE:

sure you use the

[DEL]

key, not the

[DELETE]

key.

To execute a system reset from the keyboard, hold down the and then press the

reboot executes a subset of the normal power-on sequence. Use this operation to

restart the system after a system shutdown or software failure. Some software failures prevent the soft reboot from working correctly. If the soft reboot does not work, or if the hardware has failed, press the reset button.

Function Keys

When labels appear at the bottom of a screen, they correspond to function keys on the top row of the keyboard. The leftmost label identifies the function of the first function key,

blank, the corresponding function key has no functionality for that screen.

[DEL]

key. This operation is sometimes called a soft reboot. A soft

NOTE:

Use reset only when prompted with:

[F1]

the key to the right is

Set Time and Date

Date: Apr 24, 1990 Time: 02:10 AM/FM: FM Is Daylight Savings time ever used? Yes

[F2]

[CTRL]

and

[ALT]

keys

You may reboot the system now.

; and so on. If the label on the screen is

HELP

Screen 2-1.

CHOICES

SAVE

CANCEL

Relationship between Function Keys and Screen Labels

2-9

Master Controller II Features

It is important to remember that these keys do not always perform the same functions, either within the same application or across different applications. Before pressing a function key, check on the bottom of your screen to see which function key is assigned to the function you want to perform.

Screen Navigation

To select any item in a menu, you can use the arrow keys to move the cursor or type the first few characters of the menu item until the cursor moves to it.

Whenever you see a screen in this guide that shows two functions in any key at the bottom of the screen, it means that you can access the second row of functions by pressing

[F8]

(CHG-KEYS).

2-10

Getting Started

This section discusses some of the procedures you will need to know before you begin to enter or make changes to the applications.

Logging In

At the console Login: prompt, type is and press [ENTER] . If a password is

required, you will be prompted to enter it. If so, type the password (no characters will

display on the screen) and press

[ENTER]

. The screen displays the following:

3-1

Getting Started

MERLIN LEGEND Integrated Solution II

Screen 3-1.

3-2

Getting Started

Main Menu

The IS-II main menu is then automatically displayed, listing all the applications that

are currently installed. A sample IS-II main menu is shown below.

Integrated Solution II

>AUDIX Voice Power (AVP) Call Accounting System (CAS) System Program and Maintenance Utility (SPM) User Maintenance Exit

HELP

Screen 3-2.

You can select items from the IS-II Main Menu by using one of two methods:

After you select an application, go to the appropriate section in this guide for further assistance.

IS-II Main Menu

■

Press the [ ↑ ] or [ ↓ ] key to make your selection and then press

■

Type the first few unique letters of your option and then press

[ENTER]

3-3

Getting Started

Setting Time and Date

The time and date for IS-II must be synchronized with the time and date for your

system. To set the time and date for IS-II, perform the following procedure

Select following appears:

User Maintenance

>Backup Files Set Time and Date Maintenance Log Password Protection System Shutdown Voice System Administration

from the IS-II Main Menu. A screen similar to the

HELP

Screen 3-3.

CANCEL

User Maintenance Menu

3-4

Getting Started

Select

Set Time and Date

screen appears.

NOTE:

The information in the fields reflects the most recent setting or the default setting of the time and date.

Set Time and Date

Date: Jul 06, 1991 Time: 03:42 AM/PM: PM Is Daylight Savings Time ever used? Yes

from the User Maintenance menu. The following

HELP

Screen 3-4.

CHOICES

SAVE

Set Time and Date Screen

-The blinking cursor will be under the month.

CANCEL

3-5

Getting Started

To change a field, use

[TAB]

[ ↑ ]

[ ↓ ]

to move to that field; then press

(CHOICES) to display the choices for that field. For the month field, the

Choices menu appears as follows:

Choices

Jan May Sep Feb Jun Oct Mar Jul Nov Apr Aug Dec

[F2]

Screen 3-5.

CANCEL

Choices Menu

Press the arrow keys to move to the correct month; then press

Change Time and Date Screen

Press the

[ ↓ ]

key to move to the day of the month field and to advance to

each of the following fields. Use the

After you have entered the correct information, press

reappears with the month you selected.

[ ↑ ]

key to move back to previous fields.

the information.

NOTE:

If you answer yes to the question,

ever used?,

the time will automatically adjust by one hour at the

IS Daylight Savings Time

appropriate times of the year.

[ENTER]

[F3]

(SAVE) to save

. The

3-6

Getting Started

The

7. you selected.

Confirm Time and Date

The date is July 6, 1991, time is 03:42 PM

You MUST exit Integrated Solution II for any change to take effect.

Confirm Time and Date

screen appears to confirm the settings

Screen 3-6.

10.

11.

CONT

CANCEL

Confirm Time and Date Screen

Press

[F3]

(CONT) to confirm the settings and return to the User

Maintenance menu.

Press

[F6]

(CANCEL) to return to the IS-II Main Menu.

Exit from the IS-II Main Menu; then log in again for your changes to

take effect.

Refer to Chapter 4, and follow the procedure to synchronize the time and date setting with the MERLIN LEGEND Communications System.

3-7

Administering IS-II Applications

Administration Procedure

After you log in, the IS-II Main Menu appears listing all the applications available to you. A sample IS-II Main Menu is shown below:

HELP

Screen 4-1.

You can select items from the IS-II Main Menu by using one of two methods:

Integrated Solution II

>AUDIX Voice Power (AVP) Call Accounting System (CAS) System Programming and Maintenance Utility (SPM) User Maintenance Exit

IS-II Main Menu

■

Press [ ▲ ] or [ ▼ [ then press

■

Type the first few unique letters of your option; then press

[ENTER]

when you have made your selection.

[ENTER]

4-1

Administration IS-II Applicaiton

NOTE:

Although each application has its own documentation, which you will need, be sure to read the appropriate section(s) in this chapter before using the application-specific documentation.

System Programmin

g and Maintenance Utility (SPM)

System Programming and Maintenance Utility (SPM) allows you to add, move, and change your telephone features and assignments and back up and restore the telephone switch system programming information on IS-II.

Synchronizing Time and Date

Once you have set the time and date for IS-II (see Chapter 3, “Getting Started’), you

must synchronize the settings with the MERLIN LEGEND Communications System

as follows. A sample IS-II Main Menu is shown below.

Integrated Solution II

AUDIX Voice Power (AVP) Call Accounting System (CAS) >System Programming and Maintnenace Utility (SPM) User Maintnenance Exit

HELP

Screen 4-2.

4-2

IS-II Main Menu

Select

System Programming and Maintenance Utility (SPM)

the IS-II Main Menu.

— A welcome screen appears.

Press any key to continue.

from

Administering IS-II Applications

—

The System Programming and Maintenance Utility Main Menu appears.

QUIT MENU

Home End

Screen 4-3. SPM Main Menu

Press

[F1]

(Sys Program) to continue.

SPM Main Menu Menu: Select Sys Program Backup Boards Print-Opts

Function

Maint Mode Restore Pass-Thru Password

PgUp PgDn F6 F7 F8 F9 F10

MORE INSP

4-3

Administering IS-II Applications

—

A System Setup Screen, similar to the following, appears. (The

displayed information may differ depending on the configuration.)

Screen 4-4.

QUIT MENU

Home End

F1 F2 F3 F4 F5

System Setup: Review and Exit Size: Small Type: Hybrid/PBX Operator: 10 14 18 22 Exit

System Setup Screen

Press [F5] (EXIT) to continue.

PgUp PgDn F6 F7 F8 F9 F10

MORE INSP

4-4

Administering IS-II Applications

—

The System Programming Screen appears.

Screen 4-5.

QUIT MENU

Home End

System Programming: Make a selection System

Sys Renumber

Operator

LinesTrunks

Exit

System Programming Screen

Press [F1] (SYSTEM) to continue.

Extensions Options Tables AuxEquip NightSrvce >

PgUp PgDn F6 F7 F8 F9 F10

MORE INSP

4-5

Administering IS-II Applications

—

The System Screen appears.

QUIT MENU

Home End

F1 F2 F3 F4

Screen 4-6. System Screen

Press [F7] (DATE) to continue.

System: Make a selection Restart Mainten Busy SProg Port Date Mode Time Board Renum Exit

PgUp PgDn

F6 F7 F8 F9

F10

MORE INSP

4-6

Administering IS-II Applications

— The Date Screen appears.

Screen 4-7.

QUIT MENU

Home End

Date: Enter month (00-12)

Day (00-31) Year (00-99)

092190 F3 F4

Backspace

Exit Enter

Date Screen

Use

[F4]

(BACKSPACE) to backspace over the date as shown; then enter the

date as month, day, year (no spaces).

Press

[F10]

(ENTER) to complete the date change.

PgUp PgDn

F6 F7 F8

F10

MORE INSP

Press

[F5]

(EXIT) to return to the System Screen.

NOTE:

If you choose not to change the time, exit the program by pressing

[CTRL]

—

[F10]

to return to the IS-II Main Menu.

10.

To change the time while on the System Screen, press

[F8]

(TIME).

4-7

Administration IS-II Applications

— The Time Screen appears.

Screen 4-8.

11.

12.

QUIT MENU

Home End

Time: Enter hour (00-23) and minutes (00-59)

1821

Backspace

Exit Enter

Time Screen

Use

[F4]

(BACKSPACE) to backspace

time as hour and minutes (no spaces).

Press

[F10]

(ENTER) to complete the time change.

PgUp PgDn F6 F7 F8 F9 F10

MORE INSP

over the time as shown; then enter the

13.

Progr

amming MERLIN LEGEND Communications System with SPM

To fully plan and program SPM, refer to the documents listed in the next selection.

Exiting SPM

To exit SPM and return to the IS-II Main Menu, press

4-8

To leave this

screen,

press

[CTRL]

—

[F10]

to return to the IS-II Main Menu.

[Home]

Administering IS-II Applications

Automated Attendant (AA)

Automated Attendant (AA) directs callers through a series of menu selections

to reach a desired department, extension, or attendant. Callers are greeted

with spoken prompts that guide them in pressing touch-tone buttons to connect to their desired destination. Announcements can also be recorded for callers.

4-9

Administering IS-II Applications

Accessing AA

After you log in, the IS-II Main Menu appears. If Automated Attendant is installed, it appears as one of your menu selections as shown below:

Integrated Solution II

>Automated Attendant (AA) Call Accounting System (CAS) System Programming & Maintenance Utility (SPM) User Maintenance Exit

HELP

Screen 4-9.

IS-II Main Menu

Select

Automated Attendant

from the IS-II Main Menu.

4-10

Administering IS-II Applications

—

The Voice Power Automated Attendant menu appears:

Voice Power Automated Attendant

>Automated Attendatn Administration Service Administration Registration Subscriber Administration System Paremeter Administration

HELP

Screen 4-10.

Automated Attendant Menu

Administering AA

At this point, you are working within the AA application. The remainder of this

section is intended to give you quick access to administrative functions you will perform frequently.

Follow the procedure on the next page if you are using subscriber administration to add or remove an employee or extension from Automated Attendant. To do Automated Attendant, service administrator, system

parameter, and other subscriber administration, refer to the Automated

Attendant documentation listed at the end of this section.

PREV-FRM

NEXT-FRM

CANCEL

FRM-MGMT

CHG-EYS CHG-KEYS

4-11

Administering IS-II Applications

Adding or Removing Names or Extensions

Before you make any changes, write them on planning Form D1,

Subscriber Administration. To add or remove a name or an extension from Automated Attendant, use the

following procedure:

From the Voice Power Automated Attendant menu, select

Subscriber Administration.

—

The following screen appears:

Subscriber Administration

TT Eqivalent of Name Addressing Identifier:

Does the Subscriber have Switch Call Coverage?:

If No Call Aoverage, Enter Maximum Rings:

Name Addressing Identifier:

Personal Operator:

Extension:

Name:

Password:

Comments:

ADD

HELP

Screen 4-11.

4-12

DELETE CHOICES

CHANGE DB MGMT

DISPLAY PREV-FRM

Subscriber Administration Screen

Type the information and press

“Comments” fields are optional.)

MOVE

NEXT-FRM

[ENTER]

CANCEL CANCEL

FRM-MGMT FRM-MGMT

after each field. (The “Name” and

CHG-KEYS CHG-KEYS

Administering IS-II Applications

Perform the appropriate procedure:

To add a subscriber to AA:

— Press [F1] (ADD). — AA will confirm the addition.

To remove a subscriber from AA:

— Enter the employee’s extension number. — Press — If it is the correct record, press

— AA will ask you to type n or y and then confirm the deletion.

NOTE:

If you make a mistake, use the arrow keys to move to the field with the error; then enter the correct information. If you have already pressed

[F1] (ADD), enter the extension, press [F4] (DISPLAY), make your

corrections, and press If you have added an incorrect extension, enter that extension and

press press must reenter all the information and press

— The Confirm screen indicates that a subscriber has been added

or removed.

Press

[F6]

(CANCEL) repeatedly until the IS-II Main Menu returns.

Changing Subscriber Data

You can change any subscriber data, except the extension, using the procedure

below. To change an extension, use the Move Subscriber procedure that follows.

[F4]

(DISPLAY) to display the record.

[F2]

(DELETE) to remove it.

[F3]

(CHANGE).

[F4]

(DISPLAY) to display the record. If it is the proper record,

[F2]

(DELETE). If you have mistakenly deleted an extension, you

[F1]

(ADD) again.

From the Voice Power Automated Attendant menu, select

Subscriber Administration.

Enter the extension number of the record being changed.

Press

[F4]

(DISPLAY) to display the record.

4-13

Administering IS-II Applications

4. Use the arrow keys to advance to the appropriate field(s), type the change;

then press

—

[F3]

(CHANGE).

The Confirm screen appears indicating the change has been made.

NOTE:

If you make a mistake, use the anew keys to move to the field with the error;

then enter the correct information and press

[F3]

(CHANGE) again.

5. Press

Moving a Subscriber

At some time, you may need to move a subscriber from one extension to another. To move a subscriber, follow these steps:

From the Voice Power Automated Attendant menu, select

Subscriber Administration.

—

Type the old extension number of the subscriber that you want to move.

2. Press

the specified extension number.

—

If this is the correct subscriber, press

is not the correct subscriber, return to step 2.

— The Move Subscriber form appears.

Enter the new extension and press

—

[F6]

(CANCEL) repeatedly until the IS-II Main Menu returns.

The Subscriber Administration form appears.

[F4]

(DISPLAY) to display the subscriber information associated with

AUDIX Voice Power fills in the remainder of the Subscriber Administration form with the associated subscriber data.

[F8]

(MOVE) to begin the move. If this

[F3]

(SAVE).

A window appears requesting confirmation of the move.

4-14

Type y to confirm the move (or n to cancel the move).

6. —

A window appears confirming that the move has taken place.

Press any key to continue.

—

An empty Subscriber Administration form appears.

Repeat steps 2 through 8 until all changes have been made. Press

[F6]

(CANCEL) repeatedly to return to the IS-II Main Menu.

NOTE:

The new extension cannot already be in use within the database. On confirmation, the new extension will inherit voice mail, call-answer greeting,

name, and other subscriber attributes of the old extension. The old extension will be deleted from the database.

Administering IS-II Applications

You cannot move the general mailbox mailbox (9998) to another extension.

Updating the

Once you have administered changes to AA, described in Chapter 5, “IS-II User Maintenance,” so that you have a backup of the

Database

most recent database.

Updating Forms

Any changes made through Subscriber Administration must be recorded on Form

D1: Subscriber Administration, which is included in Appendix A of this guide as well

as in the AT&T Integrated Voice Power Automated Attendant Planning Guide

and Forms.

Printing or Displaying the Subscriber List

If you have a working printer connected, you can print a list of the current subscriber database that you can refer to as you are administering the system. After you administer additions, changes, or deletions to the subscriber database, print a hard copy for your records. Then you can refer to the printout before you make further changes to the database.

(extension 9999) or the maintenance

perform the backup procedure

Use the following procedure to print or display the subscriber list:

If you are going to print, make sure the printer is connected and turned on.

From IS-II the Main Menu, select Automated Attendant.

From the Voice Power Automated Attendant menu, select

Subscriber Administration.

Press [F8] (CHG-KEYS) and then [F3] (DB MGMT).

TO print, select

Subscriber Database.

The following represents a typical subscriber database printout or display:

Print Subscriber Database;

to display, select

Display

4-15

Administering IS-II Applications

Ext. _______________________ 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215

Screen 4-12.

Name _____________-___________ L. Andrews J. Asay R. Bidgood B. Brown T. Frissora G. Jelliff J. Jenkins D. Jones S. Norton N. Nwobi C. Rafferty C. Smith M. Tetley Sales Dept. Message Drop

Total Number of Subscribers in the Database: 15

Sample Subscriber List Printout or Display

Subscribers LIst

Comments

DGC Acc. Code

Exiting Automated Attendant

To exit Automated Attendant, press Menu returns.

Sys. Admin.

[F6]

Name Recorded ________________________ Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

(CANCEL) repeatedly until the IS-II Main

Accessing AUDIX Voice Power

After you log in, the IS-II Main Menu appears. If AUDIX Voice Power is installed, it appears as one of your menu selections as shown below:

Integrated Solution II

>AUDIX Voice Power (AVP) Call Accounting System (CAS) System Programming & Maintenance Utility (SPM) User Maintenance Exit

HELP

Screen 4-13.

Select

IS-II Main Menu

AUDIX Voice Power

from the IS-II Main Menu.

4-18

Administering IS-II Applications

— The following AUDIX Voice Power menu appears:

AUDIX Voice Power

>Automated Attendant Administration Outcalling Administration Service Administrator Registration Subscriber Administration System Parameter Administration

HELP

Screen 4-14.

AUDIX Voice Power Menu

PREV-FRM

Administering AVP

At this point, you are working within the AVP application. The remainder of this section is intended to give you quick access to administrative functions you will perform frequently.

Follow the upcoming procedure if you are using subscriber administration to add or remove an employee or extension from AVP. To do AVP Automated Attendant, outcalling, service administrator, system parameter, and other subscriber administration, refer to the AUDIX Voice Power documentation listed at the end of

this section.