Contents
INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)
Introduction....................................................................... 3
DT1 Phone Features.......................................................... 4
Quick Summary................................................................. 6
Making Calls...................................................................... 8
Speed Dials, PIN's & Account Codes ............................ 10
Busy or Unanswered....................................................... 12
Actions During a Call...................................................... 14
Answering Calls .............................................................. 16
Transfer, Park & Hold Calls............................................ 18
Diverting Calls................................................................. 20
Ringer Controls............................................................... 22
Phone Settings................................................................ 24
Voice Manager................................................................. 26
Good Phone Usage......................................................... 28
Telephone Numbers........................................................ 29
Glossary........................................................................... 30
Index................................................................................. 31
Contents
Introduction – Page 3
INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)
Introduction
Using this Guide
This guide is for the DT1 phone used on the INDeX telephone system.
To check what type of phone you have, look at the label on its base.
Whilst this guide covers all the features supported by the DT1, your DT 1
may not be able to use of them. If unsure of which features you can use,
contact your System Manager.
–
Network Features:
Your phone system may be part of a network linking several sites.
Wherever possible, it treats network calls as internal calls and offers
the same features. However, this depends on the type of net work
link and type of system at the other end of the link.
Further Help
"Why don't you do
something to help me?"
Stan Laurel 1947.
In all instances, first seek help from your System Manager. They will
seek further assistance from your system's Maintainer if necessary.
System Manager:
on
Extension:
This guide is also available in several computer formats (eg. Windows
Help, Adobe Acrobat) and as part of a computer based training
program. Contact your System Manager to obtain copies or download
them from the internet site (http://www.sdxplc.com).
Page 4
INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)
DT1 Phone Features
Introduction to the DT1
"When at last this little
instrument appeared,
consisting, as it does, of
parts everyone of which is
familiar to us, and capable of
being put together by an
amateur, the disappointment
arising from its humble
appearance was only
partially relieved on finding
that it was really able to talk."
James Clerk Maxwell, "The
Telephone" 1878
The diagram shows the main features of a DT1 phone.
The system supports a wide range of other phone types for different
applications and uses (see "Glossary" on page 30).
Handsfree (Speaker) & Answer Release
On all DT phones you can dial and hear the call progress without using
the handset (known as "on-hook dialling").
When answered, on the DT1 you can continue the call without using the
handset, ie. handsfree. You can switch between handsf r ee and handset
during a call.
On all the DT phones, pressing the
ANSWER RELEASE
key has the
same effect as lifting or replacing the handset.
DT1 Phone Features – Page 5
INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)
Phone Tones & Ringing
The DT1 uses various tones and ringing to indicate calls and other
events. A sample of these appears below. You can alter the ringer
volume, sound, switch it on/off, etc. (see page 22).
Incoming Calls:
–
Repeated Single Ring:
Internal call.
–
Repeated Double Ring:
External call.
–
Repeated Triple Ring:
System alarm.
–
Single Tone:
Page call (see page 16).
During Calls:
–
Three tones:
Enter PIN or account code (see page 10).
–
Repeated Double Pip:
You have set a camp on (see page 13).
–
Repeated Single Pip:
Another extension is about to intrude or has
intruded on your call.
Outgoing Calls:
–
Dial Tone:
Dial number.
–
Broken Dial Tone:
Phone on divert or no calls (see page 20).
–
Repeated Tone:
Busy number (see page 12).
–
Repeated Triple Tone:
Call diverting to external number.
–
Continuous Tone:
Number called unobtainable or set to no calls.
Phone locked or barred.
Phone Lamp
The DT1 uses its lamp (just above the
SPEAKER
key) to show calls
and messages.
–
Fast Flashing Lamp:
Call Waiting (see page 16).
–
Lamp On:
Message (see page 16).
–
Repeating Double Flash:
External call.
–
Repeating Single Flash:
Internal call.
Page 6
INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)
Quick Summary
Introduction
= Replace handset or press
ANSWER RELEASE
.
= Pickup the handset or continue handsfree.
<value> = Enter value required (eg. phone number).
(note) = Note, {option} = Optional step
X...Y = Enter value in range X to Y.
Making Calls
For full details, see page 8.
To make an external call:
9, <external number>,
To make an internal call:
<extension number>,
To redial the last external number:
REDIAL,
(includes speed dials)
To make a page call:
FEATURE, 4, <group number>,
, speak,
To end calls:
(All types)
Speed Dials
For full details, see page 10.
To use a system speed dial:
SPEED DIAL, 100...999,
To use a personal speed dial:
SPEED DIAL, 00...09,
To store a personal speed dial:
For external numbers, put 9 before the number.
FEATURE, , SPEED DIAL, <pass>, 0...9, , <no.>, #, FEATURE
If Busy or Unanswered
For full details, see page 12.
To leave a message:
FEATURE, 1
This lights the lamp on the extension called and leaves your number as a message
to reply (unless they have reached their limit of 5 messages).
To camp on & wait:
FEATURE, 3
This flashes the lamp on the busy phone.
To cancel camp on:
or
ANSWER RELEASE
To set/cancel a callback:
FEATURE, 2
This rings you when that extension becomes free or is next used.
Actions During a Call
For full details, see page 14.
To change volume:
FEATURE
, 7, 0,
1 (Soft) ... 4 (Loud)
To switch to speaker:
SPEAKER
To switch to handset:
To enter account code:
FEATURE
, 6,
3, <account code>, FEATURE, #
To create a conference:
HOLD, <extension no.>, FEATURE
,
5
To split a 3-way conference:
FEATURE
, 6,
1
Quick Summary – Page 7
INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)
Answering Calls
For full details, see page 16.
To answer a call:
ANSWER RELEASE or
To answer a message:
FEATURE, 0
To cancel a message:
FEATURE, 6, 4
To pickup calls:
To use this feature you must first have a pickup group number set.
FEATURE, 9, ANSWER RELEASE or
To set pickup no.:
You can set a group or extension as your pickup number.
FEATURE, , 4, 2, <pass>, (clear), <group no.>, #, FEATURE
Transfer, Park & Hold Calls
For full details, see page 18.
To transfer a call:
HOLD, <extension no.>,
To hold/unhold a call:
HOLD
Note: Replacing the handset or pressing ANSWER RELEASE parks the call.
To park call:
FEATURE, 7,
To retrieve a call you parked:
FEATURE, 7, #
To retrieve a call parked elsewhere:
<line number>
Diverting Calls
For full details, see page 20.
To set a divert:
Setting a divert switches its use on.
FEATURE, , 1, 0 (all) or 1 (busy) or 2 (no answer), <pass>, (clear), <extension
no.>, #, FEATURE
To cancel a divert:
Clearing a divert switches its use off.
FEATURE, , 1, 0 (all) or 1 (busy) or 2 (no answer), <pass>, (clear), FEATURE
To switch no calls on/off:
FEATURE, , 6, 0 (on) or 1 (off), FEATURE
To forward calls:
Enter the passcode of the extension being forwarded.
FEATURE, , 2, 0, <from extns.>, #, <pass>, (clear), <to extns.>, #, FEATURE
Ringer Controls
For full details, see page 22.
Volume:
The phone rings while changing the volume.
FEATURE, , 3, 0, <passcode>, (change volume), #, FEATURE
Sound:
The phone rings while changing the sound.
FEATURE, , 3, 1, <passcode>, , (change sound), #, FEATURE
External call ringer:
FEATURE, , 3, 5 (on) or 6 (off), <pass>, FEATURE
Internal call ringer:
FEATURE,
, 3, 7 (on) or 8 (off), <pass>, FEATURE
Ringer Step:
FEATURE,
, 3, 2 (none) ... 4 (large), <pass>, FEATURE
Ringer Timeout:
Affects Callback, Group Ringing and Divert on No Answer
FEATURE, , 1, 3, <passcode>, (clear), <time>, #, FEATURE
Other Features
For full details, see page 24.
Set passcode:
FEATURE,
, 7, 0, <old pass>, <new pass>, FEATURE
Background music:
FEATURE,
, 5, 0 (on) or 1 (off), <pass>, FEATURE
Lock/unlock phone:
FEATURE,
, 6, 3 (lock) or 2 (unlock), <pass>, FEATURE
Enter/exit group:
FEATURE,
, 4, 0 (enter) or 1 (exit), <pass>, FEATURE
Page 8
INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)
Making Calls
Notes on Making Calls
Your DT1 phone allows very simple and quick dialling to make calls. To
simplify dialling further, the system can store several hundred speed
dials for use by any extension (see page 10). You can also store your
own frequently needed numbers as speed dials.
Call Barring
The system can bar you from dialling particular numbers or types of
numbers (eg. national, international). Typically call barring increases
when the system puts the phone's area into night service.
Call barring can also change according to time, date and day of the
week. As the call barring settings vary for each site, this guide cannot
fully detailed their effect.
Making External Calls
"E.T. phone home" Steven
Spielberg 1982.
Redial - Alias:
- Last number redial
- Saved number redial.
The system may apply call barring to some or all external numbers (see
Call Barring above). You can also lock you DT1 (see page 25) or bar it
by wrong passcode entry (see page 24).
To dial an external call:
1. Dial 9 (Your System Manager will inform you if you need to dial a
different number).
2. If the DT1 gives three tones, it requires either a PIN or account code
before allowing the call.
3. Dial the external telephone number.
4. When answered, either pickup the handset or continue the call
handsfree.
5. During the call you can do several actions;
– Park, hold or transfer the call (see page 18).
– Perform various other actions (see page 14).
6. To end, dial
ANSWER RELEASE
or replace the handset.
To redial the last external number used:
1. Dial
REDIAL
to repeat the last external number used (including
speed dials).
Making Calls – Page 9
INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)
Making Internal Calls
"Hello, Neil and Buzz. I'm
talking to you by telephone
from the Oval Room at the
White House, and this
certainly has to be the most
historic telephone call ever
made." Richard Nixon
1969.
The method below uses normal dialling to make internal calls.
To dial an internal call:
1. Dial the extension number. A triple-tone means that the extension
called is diverting calls to an external number (DT-3/4/5 phones).
2. If unanswered, the DT1 provides options to wait or notify t he
extension you called (see page 12).
3. If answered, either pickup the handset or continue the call
handsfree. During the call, the DT1 provides a range of further
actions (see page 14).
4. To end, dial
ANSWER RELEASE
or replace the handset.
Making a Page Call
Page Call - Alias:
- Broadcast
- Zone paging.
You can page any INDeX DT or TT phone or group of such phones.
They hear the call without doing anything though you cannot hear them.
If wanted, they can turn the page into a normal call (see page 16). If the
phone paged is diverting calls, the page also diverts (except group
pages).
To page an extension or group:
1. Dial
FEATURE 4
.
2. Pickup the handset or continue handsfree.
3. Dial the extension or group number.
4. If the extension is busy or set to No Calls, you can wait or leave a
message (see page 12).
5. Speak and then dial
ANSWER RELEASE
.
Page 10
INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)
Speed Dials, PIN's & Account Codes
Using Speed Dials
Speed Dials - Alias:
- Abbreviated dialling
The system can store telephone numbers in speed dial stores. You can
then ring those numbers by dialling the number of the speed dial store.
–
System speed dials:
All extensions can use these, though still
subject to call barring. Ask your System Manager for a list .
–
Personal speed dials:
You can store up to 10 speed dials for your
own use (see below).
To use a speed dial:
1. Dial
SPEED DIAL
and then the speed dial store number (00 to 09
for personal speed dials and 100 to 999 for system speed dials).
2. If the DT1 gives three tones, it requires either a PIN code or account
code before allowing the call, check with your System Manager.
3. Continue as for a normal external call (see page 8).
Storing Personal Speed Dials
If external, prefix a 9 to the speed dial number, this is the normal
number to seize an external line. Your System Manager will inform you if
you have to add a different prefix before external numbers
To store a personal speed dial number:
1. Without lifting the handset, dial
FEATURE
.
2.
Short-chirp:
Dial
SPEED DIAL
.
3.
Double-tone:
Enter the DT1's 4-digit passcode. If you make a
mistake dial to restart entry.
4.
Double-ring:
Passcode not accepted. Dial the passcode again or
dial
FEATURE
to stop.
5.
Single Ring:
Passcode accepted. Dial the number of the personal
speed dial store to use (0 to 9).
6.
Double-ring:
The DT1 has a number set. Either dial
to cancel it or
dial a new number (prefixed with a 9 if external) followed by #.
7.
Single-ring:
The DT1 has no number set. Dial a new number
(prefixed with a 9 if external) followed by # or dial
FEATURE
to stop
8.
Deep double-ring:
Number entered invalid. Repeat the step above
or dial
FEATURE
to stop.
9.
Short-chirp:
Select a feature or dial
FEATURE
to finish.
Speed Dials, PIN's & Account Codes – Page 11
INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)
Forced Account Code Entry
Account Code:
The system can store up to
200 12-digit codes. Ask your
System Manager for a list of
valid codes.
Three tones when making an external call may indicate that you must
enter an account code to continue. Check with your System Manager. If
so, the system checks any code against its list of codes before allowing
the call. You can also enter an account code at any time during a call
(see page 14).
To enter a forced account code:
1. Dial an account code. If you make a mistake, dial
FEATURE 6 4
to
restart entry.
2. When you have entered the full code, dial
FEATURE #
.
3. If you hear the three tones being repeated, the system did not
recognise the account code. Either repeat the steps above or dial
ANSWER RELEASE
to end your call.
4. If the tones stop repeating, you can continue the call.
Forced PIN Code Entry
PIN Codes:
The system stores up to 200
PIN codes of up to 6 digits.
Ask your System Manager
for a list of valid PIN codes.
Three tones when making an external call may indicate that you must
enter a PIN code to continue. Check this with your System Manager. If
so, the system checks any code against its list of codes before allowing
the call. The PIN code you use sets your call barring and phone status
for that call.
To enter a PIN code:
1. Dial your PIN code. If you think you have made a mistake, dial to
delete the last digit entered.
2. When you have entered your PIN code, dial #.
3.
Continuous Tone:
The system did not recognise the code. Dial
ANSWER RELEASE
to end your call.
4. If the three tones stop repeating, you can continue the call as
normal.
Roaming Pins
Roaming PINs - Alias:
- Mobile access.
You can use PIN codes to override the call barring settings of the phone
from which you dial. Note that the system automatically prefixes digits to
force the call externally.
To use a roaming PIN:
1. Dial #. The DT1 gives three tones. Enter your PIN in the same way
as for forced PIN entry (see "Forced PIN Code Entry" above).
Page 12
INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)
Busy or Unanswered
If Busy or Unanswered
Your DT1 phone provides several methods for contacting an extension
that is busy, not answering calls or set to no calls. These options work
for normal, page and diverted calls.
–
Leave a Message:
Lights the lamp of the extension called. It also
stores your number as a message to reply.
–
Callback:
Rings your phone when the extension called becomes
free or is next used.
–
Camp On:
Flashes the extension's lamp to warn them you are
waiting. It also stops other calls interrupting you.
–
Intrude:
Forces the other extension's call into a conference with you
(not available to all phones).
Arrange a Callback
Callback - Alias:
- Ringback.
- Callback when free.
- Callback when next used.
If the extension you call is busy or just rings, you can set a callback.
When that extension becomes free or is next used, your phone rings.
When you answer, the other extension rings. After setting a callback
you can make other calls, the callback will not take place if you are
busy. You can only arrange one callback at any time.
The Ringer Timeout sets how long a callback rings your extension
before it cancels (see page 22). The system also cancels any callbacks
that have not taken place after a set period (default 2 hours).
To arrange a Callback:
1. Dial
FEATURE 2
.
2. The system ends your call (unless you already had a callback set).
3. You can make and receive other calls while waiting.
To clear the Callback:
1. Dial
FEATURE 2
again
Leaving a Message
If the extension you call has a message lamp, you can leave a message
(see page 16). This lights that phone's lamp and stores your number for
a return call (supported on INDeX DT and TT phones). If your call is
diverted, the message goes to the extension you first called.
To leave a message:
1. Dial
FEATURE 1
.
2. Your call ends unless the phone called has already reached its limit
of 5 stored messages.
Busy or Unanswered – Page 13
INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)
Camp On and Wait
Camp On - Alias:
Wait on busy.
If the extension you call is busy, you can 'camp on' and wait. This
flashes the lamp on the busy extension. Also, if the busy extension has
a suitable display, it sees your name, number and
CALL WAITING
.
While camped on you cannot make or receive other calls. Your DT1
phone gives regular pips to remind you of the camp on.
To Camp On to a busy extension:
1. Dial
FEATURE 3
.
2. To replace the handset without cancelling the camp on, dial
SPEAKER
first.
3. To end the camp on, dial
ANSWER RELEASE
.
Intrude
Intrude - Alias:
- Executive intrusion.
- Busy override.
- Forced intrusion.
Some phones on the system can intrude on calls. After the intrusion the
system gives regular warning pips. Your System Manager controls
which extensions can intrude and be intruded on.
To intrude on a call:
1. Dial
FEATURE, 6, 0.
2. There is a short delay during which you and the other parties hear
several short pips.
3. After the intrusion, the system gives regular pips.
Page 14
INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)
Actions During a Call
General
The system provides a range of actions that you can take during a call.
These are besides transferring, holding and parking the caller (see
page 18).
Changing the Call Volume
"Can you hear me mother"
Sandy Powell 1975.
You can change the caller volume during a call. The DT1 has separate
volume levels for the speaker and handset.
To change the call volume:
1. During the call, dial
FEATURE 7 0
(to do this without making a call
just press
ANSWER RELEASE
first).
2. Dial 1 (low), 2 (medium-low), 3 (medium high) or 4 (high).
3. Repeat the process to change the volume again.
Switching to Handsfree
You can switch between handsfree (speaker) and handset operation
without interrupting the call.
To switch from the hand set to speaker:
1. Dial
SPEAKER
.
2. You can replace the handset without ending the call.
Adding Voluntary Account Codes
Voluntary Account - Alias:
- Call account allocation.
You can enter an account code during any external call. If the system
records the call on its call log, it includes the account code. The system
checks the code against its stored codes. Ask your System Manager for
a list of valid codes.
To enter a voluntary account code:
1. During the call, dial
FEATURE 6 3
.
2. Dial the account code. If you make a mistake, dial
FEATURE 6 3
to
restart entry.
3. When you have dialled the full account code, dial
FEATURE #
. The
DT1 does not indicate whether the account code was accepted or
rejected.
Actions During a Call – Page 15
INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)
Recall
Your phone system may connect to another phone system by a fixed
line (tie line). If this is the case, you may occasionally need to use a
'recall' (your System Manager will advise).
To dial a recall:
1. Dial
FEATURE 6
.
Create a Conference Call
"No grand idea was ever
born in conference, but a lot
of foolish ideas have died
there" F.Scott Fitzgerald.
During a call, you can add callers to create a conference (of up to 64
calls!). If your exchange uses digital lines, you can conference several
of these. However, if your exchange uses any other types of line, you
can only include one of those in a conference. Check with your System
Manager.
To start a conference or add to a co nference:
1. Dial
HOLD
to hold your current call (or conference).
2. Dial the number of the person you want to join the call.
3. If answered, ask if they wish to join a conference.
– If "yes", dial
FEATURE 5.
– If "no", dial
HOLD
.
4. If unanswered, dial
HOLD
to return to the first call.
To exit the conference:
1. Dial
ANSWER RELEASE
. If only two callers remain, the conference
becomes a normal call.
To park all the conference p arties:
(see page 18)
1. Dial
FEATURE 7
.
To split a 3-way conference:
1. Dial
FEATURE 6 1
to hold one caller and connect the other.
2. To switch between parties, dial
HOLD
.
Page 16
INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)
Answering Calls
Answering Normal Calls
"Phone call from God ... if it
had been collect, it would
have been daring" Robin
Williams (Dead Poet
Society)
When calls arrive, the phone lamp gives a repeated double flash for
external calls, a repeated single flash for internal calls. The ringer also
shows the call type by a repeated single or double ring if on (see page
23).
To answer the call:
1. Dial
ANSWER RELEASE
or lift the handset.
2. During the call, you can take a range of actions (see page 14).
3. To end, dial
ANSWER RELEASE
or replace the handset.
Answering a Page Call
When someone pages your DT1 (see page 9) or a group to which it
belongs (your DT1 does not have to be in group), the system connects
the page after giving a tone. You can hear the page but they cannot
hear you. If you answer a page it turns into a normal call.
To answer a page:
1. Dial
ANSWER/RELEASE
. Pickup the handset or continue the call
handsfree.
Answering a Call Waiting
A fast flashing lamp during a call means someone has 'camped on' to
your DT1 (see page 13).
To answer a call waiting:
1. Either park (dial
FEATURE 7
) or end (dial
ANSWER RELEASE
)
your current call.
2. The waiting call rings your DT1. Dial
ANSWER RELEASE
and
continue as a normal call.
Answering a Message
Other extensions can leave their number on your DT1 (see page 12).
Your DT1 can store five such messages. When you have a message
the DT1's lamp comes on. If your system has a Voice Manager
attached, it lights the DT1's lamp when you have new voice mail (see
page 27).
To answer a message:
1. Without lifting the handset, dial
FEATURE 0
.
To cancel a message:
1. Without lifting the handset, dial
FEATURE 6 4
.
Answering Calls – Page 17
INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)
Answering Other Extensions - Call Pickup
Pickup - Alias:
- Call pickup.
- Take.
Your DT1 can store a pickup group number (see below). You can then
pick up calls ringing any phone in the group.
To pick up ringing phones:
1. Without lifting the handset, dial
FEATURE 9 ANSWER RELEASE
to
pickup the longest ringing call.
2. Lift the handset or continue handsfree.
Setting the Pickup Group
To set the DT1's pickup group:
1. Without lifting the handset, dial
FEATURE
.
2.
Short-chirp:
Dial
4 2
(pickup group).
3.
Double-tone:
Dial the DT1's 4-digit passcode (if you make a mistake
dial to restart entry).
4.
Deep double-ring:
Passcode not recognised. Dial the passcode
again or dial
FEATURE
to stop.
5.
Double-ring:
The DT1 has a pickup number set. Either dial
to
cancel it or
FEATURE
to stop.
6.
Single-ring:
The DT1 has no pickup number set. Dial
FEATURE
to
stop or dial a new number and then #.
7.
Deep double-ring:
Number entered invalid. Dial
FEATURE
to stop
or dial a new number and then # again.
8.
Short-chirp:
Select a feature or dial
FEATURE
to finish.
Answering a Callback
You can arrange a callback from a busy or unanswered extension (see
page 12). When the callback takes place, your DT1 rings. When you
answer, you hear the other extension ringing. If you do not answer, the
callback cancels after a short time (see page 22).
To cancel the callback:
1. Dial
FEATURE 2
at any time to cancel the callback.
Alarms - Triple Ring, Music or Recorded Message
The System Manager can set system alarms to call a group to which
your phone belongs. To receive a group alarm your phone does not
have to be in group. The alarm can consist of ringing, music or a
recorded message.
To answer an alarm:
1. Dial
ANSWER RELEASE
.
Page 18
INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)
Transfer, Park & Hold Calls
Using Transfer, Park & Hold
After answering a call, you can hold it or transfer it. You can also make
an enquiry call and then switch between calls. You can hold a call
(where only you can retrieve it) or park the call (where other extensions
can retrieve it). Remember that calls transferred to an extension with
diverts set, follow those diverts just like normal calls.
Transferring Calls
You can transfer a call to an extension that is ringing or giving busy
tone. If the call waits unanswered for too long, it may recall to your
extension.
To transfer a call using hold:
1. Dial
HOLD
to hold your current call (Do not dial
ANSWER
RELEASE
or replace the handset as this parks the call, then to
retrieve it you must dial
FEATURE 7 #
).
2. Dial the extension to which you want to transfer the call.
3. For an
announced transfer
, wait for the call to be answered.
– If okay to transfer the call, dial
ANSWER RELEASE
to transfer
the call.
– If unanswered or not okay to transfer the caller, dial
HOLD
to
retrieve the first call.
4. For an
unannounced transfer
, dial
ANSWER RELEASE
immediately (even if you hear ringing or busy tone).
Parking Calls
Park - Alias:
- Common hold.
Any extension can retrieve a parked calls by dialling the line number if
known. You can park several calls. Calls parked and not retrieved may
recall your extension after a short time.
To park an external call:
1. During the call, dial
FEATURE 7
.
2. You can also park a call by dialling
HOLD
and then replacing the
handset or dialling
ANSWER RELEASE
.
To unpark calls parked at your extension:
1. Dial
FEATURE 7 #
.
Transfer, Park & Hold Calls – Page 19
INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)
Holding Calls
Ringing Transfer - Alias:
- Ring inward transfer.
Hold - Alias:
- Exclusive hold.
- Call hold.
Switch calls - Alias:
- Toggle calls.
- Brokers call.
Only the extension that holds a call can retrieve it unless they tr ansf er
the call. When you hold a call, the caller may hear music if installed on
your system. You can only hold one call.
To hold a call:
1. Dial
HOLD
.
2. If you now dial
ANSWER RELEASE
or replace the handset, the
system parks the call (see page 18).
3. Retrieve the call by dialling
HOLD
again or while holding the call,
make another call (enquiry call) and:
– To switch between calls, dial
HOLD
.
– To transfer the held call, dial
ANSWER RELEASE
.
– To conference the calls, dial
FEATURE 5
(see page 15).
To transfer a call using hold:
1. Dial
HOLD
to hold your current call (Do not dial
ANSWER
RELEASE
or replace the handset as this parks the call, to then
retrieve it you must dial
FEATURE 7 #
).
2. Dial the extension to which you want to transfer the call.
3. For an
announced transfer
, wait for the call to be answered.
– If okay to transfer the call, dial
ANSWER RELEASE
to transfer
the call.
– If unanswered or not okay to transfer the caller, dial
HOLD
to
retrieve the first call.
4. For an
unannounced transfer
, dial
ANSWER RELEASE
immediately (even if you hear ringing or busy tone).
Page 20
INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)
Diverting Calls
Using Diverts
Divert All - Alias:
- Manager transfer.
- Secretary filter.
Divert No Answer - Alias:
- Divert no reply.
No Calls - Alias:
- Do not disturb.
Your DT1 can store diverts for different situations, ie. when busy, not
answering or diverting all calls.
–
Divert on busy:
Calls divert when your DT1 is on a call. When set,
callers cannot set a callback or camp on to your phone.
–
Divert on no answer:
Calls divert after ringing your DT1 for a set
period (see page 22).
–
Divert all:
All calls to your DT1 are diverted. Only the extension to
which you divert your calls can ring you.
–
No calls:
Switching no calls on stops
all
calls. Callers hear
continuous tone or divert to the divert all number if set.
–
Remote forward:
Allows you to remotely change the divert all
number and switch it on/off
Switching a Divert On
External Diverts:
Selecting a system speed
dial for Divert All allows you
to divert your calls to an
external number. When you
do this, internal callers hear
a triple tone to warn them of
the external divert.
A divert is switched on by setting a divert number. It is switched off by
cancelling that number.
When divert all is on, you hear broken dial tone if you lift the handset or
press
Answer Release
but you can still make calls. Switching divert all
on takes the DT1 out of group or no calls.
To set a divert number:
1. Without lifting the handset, dial
FEATURE
.
2.
Short-chirp:
Dial 10 (divert all), 11 (divert on busy) or 12 (divert on
no answer).
3.
Double-tone:
Dial the phone's 4-digit passcode. If you make a
mistake, dial to restart entry.
4.
Deep double-ring:
Passcode not accepted. Dial the passcode again
or press
FEATURE
to stop.
5.
Double-ring:
The phone already has a divert number set. To stop
press
FEATURE
. To clear the stored divert number press .
6.
Single-ring:
The phone has no divert number set. Either press
FEATURE
to stop or dial a new divert number followed by #.
– For divert all, you can also press
SPEED DIAL
and enter a system
speed dial number followed by # for an external divert.
7.
Deep double-ring:
The number entered was invalid. Dial
FEATURE
to stop or repeat the step above.
8.
Short-chirp:
Number entered okay, dial
FEATURE
to finish.
Diverting Calls – Page 21
INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)
Switching a Divert Off
A divert is switched off by cancelling the stored divert number. To do
this, follow the process for setting a divert (see page 20) up to step 5
where you should press
and then
FEATURE
Switching No Calls On/Off
If you switch on no calls after setting a divert all number, it diverts all
callers and even the divert extension cannot call you. If you switch it on
without setting a divert all number, all callers hear continuous tone.
Whilst on, you hear broken dial tone if you lift the handset or press
ANSWER RELEASE
, but you can still make calls. Switching no calls on
takes the phone out of group.
Note:
Your System Manager can prevent
use of the no calls feature.
To switch no calls on/off:
1. Without lifting the handset, dial
FEATURE
.
2.
Short-chirp:
Dial 60 (no calls on) or 61 (no calls off).
3.
Short-chirp:
Feature set, dial
FEATURE
to finish.
Forwarding Calls
Forward - Alias:
- Follow me.
- Call forward.
- Remote forward.
Forward allows you to remotely set your calls to divert. By default, t he
system bars remote forwarding of a phone. Contact your System
Manager to enable this feature.
To set a forward:
1. Without lifting the handset, dial
FEATURE
.
2.
Short-chirp:
Dial
20
(remote forward).
3.
Single-ring:
Dial the number of the phone you want to forward and
then #.
4.
Double-tone:
Dial
that
phone's 4-digit passcode. If you make a
mistake, dial to restart entry.
5.
Deep double-ring:
Passcode not accepted. Dial the passcode
again or dial
FEATURE
to stop.
6.
Double-ring:
The phone already has a Divert All number set. Dial
to cancel it or dial
FEATURE
to stop.
7.
Single-ring:
The phone has no divert all number set. Either dial a
number followed by # or dial
FEATURE
to stop.
8.
Deep double-ring:
Number invalid. Dial
FEATURE
to stop or
repeat the step above.
9.
Short-chirp:
Number entered okay, dial
FEATURE
to finish.
To cancel a forward:
1. Follow the process above and when you hear a double-ring, dial
and then
FEATURE
to finish.
Page 22
INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)
Ringer Controls
Changing the Ringer Volume
While altering the volume, the phone rings.
To change the ringer volume:
1. Without lifting the handset, dial
FEATURE
.
2.
Short-chirp:
Dial 30 (ringer volume).
3.
Double-tone:
Dial the phone's 4-digit passcode. If you make a
mistake, dial to restart entry.
4.
Deep double-ring:
Passcode not accepted. Dial the passcode again
or dial
FEATURE
to stop.
5.
Repeated ringing:
Passcode accepted. Dial
for the next volume
level. Repeat until you hear the volume preferred, then dial #.
6.
Short-chirp:
Dial
FEATURE
to finish.
Setting the Ringer Timeout
The ringer timeout controls several actions:
–
Callback:
How long a callback rings before cancelling.
–
Group hunting:
How long calls to a group of which your DT1 is a
member, ring your DT1 before trying another member.
–
Divert on no answer:
How long calls ring at your phone before the
system uses Divert on No Answer if set.
To set the ringer timeout:
1. Without lifting the handset, dial
FEATURE
.
2.
Short-chirp:
Dial
13
(ringer timeout).
3.
Double-tone:
Dial the phone's 4-digit passcode. If you make a
mistake, dial to restart entry (see page 24).
4.
Deep double-ring:
Passcode not accepted. Either dial the passcode
again or dial
FEATURE
to stop.
5.
Double-ring:
Timeout already set. Either dial
to cancel it or
FEATURE
to stop.
6.
Single-ring:
No timeout set. Either dial a timeout (0 to 999 seconds -
10 seconds 3 rings) or dial
FEATURE
to stop.
7.
Short-chirp:
Dial
FEATURE
to finish.
Ringer Controls – Page 23
INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)
Changing the Ringer Sound
The DT1 provides a number of different ringer sounds. While selecting
the sound, the phone rings.
To change the ringer sound:
1. Without lifting the handset, dial
FEATURE
.
2.
Short-chirp:
Dial 31 (ringer sound).
3.
Double-tone:
Dial the phone's 4-digit passcode.
4.
Deep double-ring:
Passcode not accepted. Either dial the passcode
again or dial
FEATURE
to stop.
5.
Repeated ringing:
Passcode accepted. Dial
until you hear the
sound you prefer, then dial #.
6.
Short-chirp:
Dial
FEATURE
to finish.
Switching the Ringer On/Off
"Oh, noisy bells, be dumb, I
hear you, I will come"
A.E.Houseman.
You can switch the ringer on or off for internal and/or external calls. The
DT1's lamp still shows new calls.
To switch the internal or external ring on/off:
1. Without lifting the handset, dial
FEATURE
.
2.
Short-chirp:
Dial 35 (external ring on), 36 (external ring off),
37
(internal ring on) or 38 (internal ring).
3.
Double-tone:
Dial the phone's 4-digit passcode.
4.
Deep double-ring:
Passcode not accepted. Either dial the
passcode again or dial
FEATURE
to stop.
5.
Short-chirp:
Passcode accepted. Select another feature or dial
FEATURE
to finish.
Setting a Ringer Step
If a call rings unanswered, the DT1 can increase the volume on each
ring until it reaches its maximum. This feature is call
Persuasive
Ringing
.
To set the ringer volume step size:
1. Without lifting the handset, dial
FEATURE
.
2.
Short-chirp:
Dial 32 (no step), 33 (small step) or 34 (large step).
3.
Double-tone:
Dial the phone's 4-digit passcode.
4.
Deep double-ring:
Passcode not accepted. Either dial the passcode
again or dial
FEATURE
to stop.
5.
Short-chirp:
Passcode accepted. Dial
FEATURE
to finish.
Page 24
INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)
Phone Settings
The Phone Passcode
If the phone gives a deep double-tone, it requires you to enter its fourdigit passcode. Wrong passcode entry can result in the phone
becoming barred. Barred phones cannot access features requiring
passcode entry. They can make external calls but only to special
numbers, eg. emergency numbers.
To change the phone's passcode:
1. Without lifting the handset, dial
FEATURE
.
2.
Short Chirp:
Dial 70 (passcode).
3.
Double-tone:
Dial the phone's 4-digit passcode. If you make a
mistake, dial to restart entry.
4.
Deep double-ring:
Passcode not accepted. Either dial the
passcode again or dial
FEATURE
to stop.
5.
Single-ring:
Passcode accepted. Dial the new 4-digit passcode.
6.
Short-chirp:
Dial
FEATURE
to finish.
Background Music
If your system has external Music-on-Hold installed, you may be able to
play when the DT1 is not in use. The phone's speaker volume controls
the loudness of the background music (see page 14).
To switch background music on/off:
1. Without lifting the handset, dial
FEATURE
.
2.
Short-chirp:
Dial 50 (music on) or 51 (music off).
3.
Double-tone:
Dial the phone's 4-digit passcode. If you make a
mistake, dial to restart entry.
4.
Deep double-ring:
Passcode not accepted. Either dial the passcode
again or dial
FEATURE
to stop.
5.
Short-chirp:
Passcode accepted. Dial
FEATURE
to finish.
Phone Settings – Page 25
INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)
Locking/Unlocking the Phone
You can lock your phone. This stops people using it to make external
calls (they hear continuous tone instead). Locked phones can still make
external calls to some special numbers, eg. emergency numbers.
To lock/unlock a phone:
1. Without lifting the handset, dial
FEATURE
.
2.
Short-chirp:
Dial
63
(lock) or 62 (unlock).
3.
Double-tone:
Dial the phone's 4-digit passcode. If you make a
mistake, dial to restart entry.
4.
Deep double-ring:
Passcode not accepted. Either dial the passcode
again or dial
FEATURE
to stop.
5.
Short-chirp:
Passcode accepted. Dial
FEATURE
to finish.
Group
Your System Manager can include your phone in a group (or even in
several groups). When 'in group', you receive calls made to the group
number. The group's type sets the order in which group members ring
when a call to the group arrives. The types are rotary, collective,
sequential and longest waiting (see "Glossary" on page 30).
When in a group where each member rings in turn, your phone rings for
the time set by its ringer timeout (see page 22). Going into group
switches divert all and no calls off.
To join/leave group:
1. Without lifting the handset, dial
FEATURE
.
2.
Short Chirp:
Dial 40 (in group) or 41 (out of group).
3.
Short Chirp:
Dial
FEATURE
to finish.
Night Service
The system takes different areas into and out of night service
automatically. It does this following timetables setup by the System
Manager. The effects of night service vary, but ty pically are:
–
Lines:
The system directs calls to a night desk number, answer
phone extension.
–
Phones:
The type of calls you can make becomes more restricted,
eg. no international or long distance calls.
Hotline Operation
Hotline operation allows the phone to automatically dial a number or
speed dial when left off-hook for a set period. Your System Manager or
maintainer controls this feature.
Page 26
INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)
Voice Manager
Using Voice Manager
The system can include a Voice Manager to record messages for you in
your own voice mailbox. You can use this by setting the Voice Manager
number as your diverts (see page 20). Your mailbox ID. normally
matches your extension number.
Customising Your Mailbox
You can customise your mailbox in many ways. We strongly
recommend that you set a passcode to keep your mailbox private.
To customise your mailbox:
1. Dial the Voice Manager extension number (________).
2. When answered, dial # for the message desk.
3. Dial your ID. (_____) and your password if requested.
4. If you have fax messages, the Voice Manager will tell you. Dial 3 to
skip fax collection.
5. Dial 7 and select one of the following.
–
Record Name:
Dial 1.
–
Permanent Greeting:
Dial 4. The Voice Manager plays this to
callers diverted to your mailbox.
–
Set Password:
Dial 2. Do not set an obvious password such as
1234, 0000 or your extension number.
–
Temporary Greeting:
Dial 0. This replaces your permanent
greeting until it is automatically deleted at a set time (___:___
am/pm).
–
Fax Number:
Dial 5. If your Voice Manager also takes fax
messages, you can set a fax number to which it should forward
your faxes (do not add the normal external dialling prefix).
–
Message Light Number:
Dial 6. The Voice Manager can light
the lamp on some phones when you have new messages
(supported on all DT, TT, FT-1M and FT-2/3/4 phones). The lamp
goes off once you check your mailbox.
–
Day Alert Number:
Dial 3. During day service, the Voice
Manager rings this number if you have new messages. This is not
used if you set a message light number.
Voice Manager – Page 27
INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)
Collecting Voice Messages
Check your mail regularly. The system deletes new and old messages
after set periods. You can check your mailbox from an external phone. It
must have touch tone (MF) dialling with
and # keys.
After entering your mailbox the Voice Manager tells you how many
messages you have and their type (new or old).
To collect voice messages:
1. Dial the Voice Manager extension number (________).
2. When answered, dial # for the message desk.
3. Dial your ID. (_____) and your password if requested.
4. If you have fax messages, the Voice Manager tells you.
5. To skip collecting your faxes, dial 3.
6. To collect your faxes, dial 9. Dial a fax number to which to send the
faxes (do not prefix 9).
7. The Voice Manager plays the newest voice message.
8. Use the options below to play/action your messages.
Playing Messages
While playing messages, use the following controls.
To play messages:
–
To hear the next message:
Dial 3.
–
To hear the previous message:
Dial 1.
–
To rewind the message:
Dial 4.
–
To fast forward the message:
Dials 6.
–
To hear the message details (date, ti me & sender):
Dial 5.
–
To record a message in another mailbox:
Dial 2.
Actioning Messages
While playing a message, you can action it in several ways:
To action a message:
– Dial 0 and select one of the following:
–
To delete the message:
Dial #.
–
To copy the message to another mailbox:
Dial 0 .
–
To redirect the message to another mailbox:
Dial 1.
–
To record a reply in the senders mailbox:
Dial 2.
–
To call the sender:
Dial 3.
–
To finish actioning the message:
Dial
.
Page 28
INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)
Good Phone Usage
General Phone Usage
The phone provides a quick method of communication. However, think
carefully about how you use the phone. Your manner is a key part of the
company's and your image. Since the phone does not convey smiles,
shrugs, nods, etc, how you speak is all important.
– Speak clearly and maintain a friendly manner.
– Be precise and avoid rambling.
– Position the phone within easy reach for use.
– Keep a pen and paper near the phone and use them.
– Keep a list of company and external numbers handy.
– If you have to talk to someone else in the office during a call, inf orm
the caller and then use
HOLD
(see page 19).
– Avoid giving your operator unnecessary work:
– Transfer callers yourself rather than via the operator.
– Keep your System Manager informed of changes in your
department, so that they can keep your pickup groups, phone
directories, etc. up to date.
Answering Calls
"Speak now and I will
answer; how shall I help
you, say." A.E.Houseman
1896.
– Answer the phone promptly and identify yourself.
– Sound helpful and friendly.
– Get the caller's name and use it.
– Do not be bad mannered to wrong numbers, always accept the
apology. Transfer the call to the correct extension if you can.
– Listen to the caller and let them know you are listening.
– If taking a message, include your name, the callers name, date, t ime
and subject.
– If cut-off, wait for the original caller to call back.
Making Calls
"Well, if I called the wrong
number, why did you answer
the phone" James Thurber,
New Yorker Magazine
1937.
– Know what you want to say, avoid rambling. If necessary prepare
key point notes before the call.
– If you get a wrong number, always apologize, it is not the other
person's fault.
– If cut-off, callback as soon as possible.
– If the extension diverts to Voice Mail, leave a message. Do not hold
for the operator unless urgent.
Telephone Numbers – Page 29
INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)
Telephone Numbers
Personal Speed Dials
Store Name Number Store Name Number
00 05
01 06
02 07
03 08
04 09
– To store a personal speed dial, see page 10.
System Speed Dials
Store Name Store Name Store Name
Internal Phone Numbers
Extn Name Extn Name Extn Name
Page 30
INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)
ACA
(Automatic Call Announcer) Equipment which plays messages to
callers waiting to be answered.
A
CCOUNT CODES
A code of up to 12 digits which the systems outputs to its call log
along with other call details. Codes entered are checked against
up to 200 stored on the system before being accepted.
A
REA
Each extension and line on the system belongs to one of up to
250 areas. They then follow the night service timetable linked to
that area.
C
ALL LOG
The system can log calls that match set criteria, eg. length,
direction, line, extension. The log includes call details such as
number, account codes, time, etc.
C
AMP ON
A functions which leaves your phone set to ring a busy extension
or line as soon as it becomes free and stops you receiving any
other calls in the meantime.
C
OLLECTIVE
A group where the system rings all the free members at the same
time.
DT-3
Similar to DT-5 but with no BLF status lamps on the DSS keys.
DT-4
Similar to DT-5 but with no handsfree operation.
DT-5
Fully featured digital display phone. Includes full handsfree
operation and 8 DSS keys with BLF status lamps.
L
ONGEST WAITING
The system tries the free members in order of how long they have
been free, starting with the longest free.
M
ANAGER SECRETARY WORKING
A name for functions that help one user to make and receive calls
for transfer to another user.
O
FFLINE
A term used to mean out of service/not working.
P
AGE
A one-way call which connects without ringing and uses the
speaker of the phone(s) called. Also known as a broadcast call.
P
ICKUP GROUP
A group of phones within which you can pickup and answer calls
ringing at any of the other member extensions.
PIN C
ODE
The system stores up to 200 PIN codes of up to 6 digits. Each PIN
code has its own associated call barring and phone settings.
When you use a PIN code, its settings temporarily override those
of the phone from which you are dialling. Your System Manager
will keep a record of the valid PIN codes stored on your system.
POT
(Plain Ordinary Phone) These are also called two-wire telephones.
POT's include devices such as fax machines and answerphones.
R
OTARY
A group where the system starts with the first free member after
the last member rung. If unanswered, after a short time the
system tries the next free member and so on.
S
EQUENTIAL GROUP
The system tries the first free members, always starting from the
front of the group. If unanswered, after a short time the system
tries the next free member and continues to shuttle between the
first two free members.
S
OFTWARE RELEASE
The release (or version/level) of software used by a system
determines what features are available to users and how those
features work.
S
PEED DIALS
Speed dials are used to store phone numbers (and sometimes
account codes). The number can then be dialled by entering just
the number of the speed dial store.
T
ENANCY
The system can be divided into several tenancies, each containing
different extensions and lines. Calls between tenancies are not
normally allowed. Each tenancy sub-divides into areas.
TT
(Turret Phone) Similar to the INDeX DT phones, TT phones are
designed for headset working in ACD (telephone sales)
environments.
Glossary
Index – Page 31
INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)
Abbreviated dialling 10
Account code
Forced 11
Voluntary 14
Actioning messages 27
Alert - answer 19
Alert number 26
Answer
Alarm call 17
Callback 17
Page 16
Answer an alert 19
Answer call waiting 16
Answer calls 16
Answer messages 16
Background music 24
Barred phone 24
Broadcast
Answer 16
Make 9
Busy camp on 13
Call
Make external 8
Make internal 9
Call answer 16
Call barring 8
Call forward 21
Call hold 19
Call park 18
Call pickup 17
Call volume 14
Call waiting
Answer 16
Callback 12
Answer 17
Callback ring timeout 22
Camp on 13
Answer 16
Cancel
Callback 17
CANCEL 17
Cancel message 16
Change passcode 24
Collecting message 27
Collecting voice mail 27
Common hold 18
Conference 15
Copy message 27
Customise mailbox 26
Date
Message 27
Day alert number 26
Delete message 16
Delete messages 27
Dialling
External 8
Internal 9
Divert
Set numbers 20
Divert all 20
Remote set 21
Setup 20
Divert no answer time 22
Do not disturb 21
Emergency calls 25
Enter account 11
Enter passcode 24
Enter PIN 11
Exclusive hold 19
Executive intrusion 13
Extension
Page 9
External call
Make 8
External ring on/off 23
Fast forward 27
Fax collection 27
Fax number 26
Follow me 21
Forced account 11
Forced intrusion 13
Forced PIN 11
Forward 21
Greeting 26
Group
Joining/leaving 25
Page 9
Group ringing timeout 22
Handsfree 14
Hold 19
Hotline operation 25
Hunt group 25
Idle
Music 24
In Group 25
Internal call
Make 9
Internal ring on/off 23
Intrude 13
Lamp 5
Locking a terminal 25
Loudness
Ringer 22
Loudness of call 14
Loudness ringer step 23
Mailbox
Collection 27
Mailbox customise 26
Make call
External 8
Internal 9
Manager transfer 20
Message
Leave 12
Message answer 16
Message light number 26
Messages - Actioning 27
Mobile access 11
Music
Background 24
Name mailbox 26
Next message 27
Night service 25
No calls
On/off 21
Out of Group 25
Page
Answer 16
Make 9
Park calls 18
Park conference 15
Passcode
Mailbox 26
Phone 24
Permanent greeting 26
Personal speed dials 10
Persuasive Ringing 23
Phone lamp 5
Phone lock 25
Phone passcode 24
Pickup 17
Pickup group 17
Pilot group 25
PIN codes
Forced 11
Roaming 11
Play messages 27
Previous message 27
Record message 27
Redirect 27
Remote forward 21
Reply to message 27
Rewind message 27
Ringback 12
Ringer on/off 23
Ringer sound 23
Ringer step size 23
Ringer timeout 22
Ringer volume 22
Ringing 5
Roaming PIN 11
Secretary filter 20
Setup mailbox 26
Sound
Ringer 23
Speak to sender 27
Speaker 14
Speed dials 10
Split conference 15
Step size 23
System Manager 3
System speed dials 10
Take other calls 17
Temporary greeting 26
Time
Message 27
Timeout - Ringer 22
Tones 5
Ringer 23
Unlocking a terminal 25
Unpark calls 18
Voice mail collection 27
Voice Manager
Collecting messages 27
Mailbox customise 26
Volume
Ringer 22
Volume of call 14
Volume ringer step 23
Voluntary account codes 14
Wait on busy 13
"So essential did I consider an
Index to be to every book, that I
proposed to bring a Bill into
parliament to deprive an author
who publishes a book without an
Index of the privilege of
copyright ; and, moreover, to
subject him, for his offence, to a
pecuniary penalty"
Lord Chief
Justice Baron Campbell 1861.
Index
INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)
Performance figures and data quoted in this document are typical, and must be
specifically confirmed in writing by Lucent Technologies before they become
applicable to any particular order or contract. The company reserves the right to
make alterations or amendments to the detailed specifications at its discretion. The
publication of information in this document does not imply freedom from patent or
other protective rights of Lucent Technologies, or others.
All trademarks acknowledged. SDX and INDeX are registered trademarks of SDX
Business Systems, a wholly owned subsidiary of Lucent Technologies.
©SDX Business Systems, a wholly owned subsidiary of Lucent Technologies 1999.
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Email: contact@sdxplc.com
Web: http://www.sdxplc.com
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