Lucent Technologies FAX Attendant System Release 2.1.1 System Manager's Manual

FAX Attendant System Release 2.1.1

For MERLIN LEGEND Communications System Release 2.0

System Manager’s Guide

555-601-100 Issue 1 January, 1993

1993 AT&T

January 1993

Issue 1

Printed in U.S.A.

Notice

While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing, AT&T cannot assume responsibility for any errors. Changes and/or corrections to the information contained in this document may be incorporated into future issues.

Federal Communications Commission (FCC) Statement

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user at his own expense will be required to take whatever measures may be required to correct the interference.

Security

As a customer of new telecommunications equipment, you should be aware of the significant and growing problem of theft of long distance services by third parties, known commonly as "toll

fraud." It is particularly important that you understand and take appropriate steps to deal with this crime because under applicable tariffs, you will be responsible for payment of associated toll charges. AT&T can not be responsible for such charges and will not make any allowance or give any credit resulting from toll fraud.

Toll fraud can occur despite the preventive efforts of network providers and equipment manufacturers. Toll fraud is a potential risk for every customer with telecommunications equipment having one or more of the following features: (1) remote access, (2) automated attendant, (3) voice mail, (4) remote administration and maintenance, and (5) call forwarding (remote). This is not a product or design defect, but a risk associated with equipment having one or more of the features described above. If your new telecommunications equipment possesses any of these features, please consult the relevant portion of your documentation for further details and specific procedures to reduce the risk of toll fraud or contact your AT&T dealer for further details.

Trademarks

AUDIX, Voice Power, and AT&T FAX Attendant System are trademarks of AT&T. HP and LaserJet are registered trademarks of Hewlett-Packard. UNIX is a registered trademark of UNIX System Laboratories, Inc.

Ordering Information

To order copies of this document, call the AT&T Customer Information Center at 1-800-432-6600 and include the document number 555-601-100 with your order.

Contents

About This Guide

Purpose and Scope

■

How to Use This Guide

■

Related Documents

Intended Audience Assistance

Conventions Used in this Guide

i ii iii iii iii v

Introduction

Overview

■

FAX Attendant Services

■

Fax Attendant Features

■

New Features for Release 2.1.1

Telephone System Interface

■

Co-Resident Configuration

Feature and Planning Review

Review of System Planning

■

Planning for FAX Attendant on the MERLIN LEGEND

■

System Call Coverage Paths Calling Groups

Planning the FAX Attendant System

■

Assigning Services to Voice Channels

1-1 1-1 1-2 1-3 1-7 1-9 1-10

2-1 2-1

2-2 2-2 2-2 2-3 2-3

Contents

Assigning Lines/Pools to Voice Channels Switch Interface Parameters System Parameters Fax Account Code Parameter Administration Fax Account Code List Administration Subscriber Administration Types of Fax Subscribers Service Administrator Registration Outcalling Administration

Planning Your Fax Response Service

■

Customizing Voice Prompts

Implementing FAX Attendant

Entering FAX Attendant Data

■

Information Conventions Logging In to IS-III The AUDIX Voice Power/FAX Attendant Menu General Fax System Parameter Administration Voice System Parameter Administration Account Code Parameter Administration Account Code List Administration Subscriber Administration Service Administrator Registration Outcalling Administration Fax Group List Administration

■

Custom Voice Prompts

2-5 2-5 2-5 2-6 2-7 2-7 2-9 2-11 2-12 2-12 2-14

3-1 3-1 3-2 3-3 3-6 3-8 3-10 3-12 3-15 3-18 3-41 3-43 3-45 3-52

Table of Contents

Contents

Logging In to the Voice System General Fax Mail Greeting Administration General Fax Call Answer Greeting Administration Subscriber Recorded Name Administration General Mailbox Greeting Administration

Fax Response Administration

■

Entering Fax Response Data

■

Accessing Fax Response

Logging In

Implementing a New Fax Response Service

■

Administering the Main Menu

■

Logging In to the Voice System Main Menu General Administration Administering Workspace Menus, Announcements,

and Fax Messages

3-53 3-54 3-56 3-58 3-59

4-1 4-1 4-2 4-2 4-7 4-14 4-14 4-16

4-17

Installing the Workspace

■ Administering the Touch-Tone Gate Prompt and Goodbye

Message Logging In to the Voice System Touch-Tone Gate Prompt General Administration Goodbye Message General Administration

■

Fax Response Coversheet Administration

Designing the Fax Response Coversheet Fax Coversheet Header Information Loading the Fax Response Coversheet

Table of Contents

4-22

4-24 4-24 4-26 4-28 4-30 4-30 4-30 4-31

iii

Contents

■

Modifying Your Existing Fax Response Service

Administering Menus Administering Faxmenus

■

Helpful Hints: Creating and Loading Fax Response

Service Applications that Require Collecting Voice Telephone

Numbers Allowing Callers to Return to the Main Menu How to Best Set Your Fax Machine for Loading Fax

Response Documents Test Your Fax Response Service Backing Up Your Fax Response Service

System Operations

Introduction

■

System Management Operations

Retrieving Messages from the General Mailbox Discarding Old Fax Messages Viewing the Event Log Using the Explain Command

■

Operating FAX Attendant

Starting the Voice System Stopping the Voice System Displaying the System Status Resetting the Voice System Shutting Down and Rebooting the UNIX System

4-34 4-38 4-42

4-46

4-46 4-47

4-48 4-48 4-50

5-1 5-1 5-3 5-3 5-3 5-4 5-6 5-8 5-9 5-10 5-11 5-11 5-12

Table of Contents

Contents

Displaying the System Monitor Changing the State of Voice Channels

■

Backing Up Files

Restoring Files

■ Fax Equipment Operations

Fax Equipment Administration Fax Channel Administration Change State of Fax Equipment Administering Fax Lines Fax Transmission Control Fax Equipment Diagnostics Fax Equipment Diagnostics Results

Report Generation

■

Generating FAX Attendant Reports

Reaching the Reports Menu Accessing System Reports

5-13 5-16 5-17 5-17 5-18 5-18 5-21

5-22 5-23 5-24 5-27 5-29

6-1 6-1 6-2 6-10

Troubleshooting

■

Hardware Verification Application Operation Problems

7-1 7-1 7-2 7-5

Table of Contents

Contents

User Interface

■ User Interface Information

Accessing Windows Function Keys Frame Management Command Menu Procedures

System Messages

Introduction to System Messages Software Architecture System Message Format System Message Listings

A-1 A-1 A-1 A-5 A-8 A-10

B-1 B-1 B-3 B-4 B-6

FAX Attendant Menu Tree

FAX Attendant Menu Trees

■

Index

Table of Contents

C-1 C-1

I-1

Figures

About This Guide

Figure 1.

Typical Function Key Labels v

3 Implementing FAX Attendant

Figure 3-1. Figure 3-2. Figure 3-3. Figure 3-4. Figure 3-5. Figure 3-6. Figure 3-7. Figure 3-8. Figure 3-9. Figure 3-10. Figure 3-11. Figure 3-12. Figure 3-13.

Status Screen Integrated Solution III Main Menu AUDIX Voice Power/FAX Attendant Menu Fax System Parameters Administration Menu General Fax Parameter Administration Form Voice System Parameter Administration Form Fax System Parameters Administration Menu Account Code Parameter Administration Form Fax System Parameters Administration Menu Account Code List Administration Form Extension Directory Screen AUDIX Voice Power User Screen Subscriber Administration Screen, Page 1 of 2

3-4 3-5 3-7 3-8 3-9 3-11 3-13 3-14 3-16 3-17 3-20 3-21

3-22 Figure 3-14. Figure 3-15. Figure 3-16. Figure 3-17. Figure 3-18. Figure 3-19. Figure 3-20. Figure 3-21. Figure 3-22.

Subscriber Administration Screen, Page 2 of 2 Extension Directory Screen Special Purpose Extension Screen AUDIX Voice Power User Screen Subscriber Administration Screen, Page 1 of 2 Subscriber Administration Screen, Page 2 of 2 Extension Directory Screen AUDIX Voice Power User Screen Subscriber Administration Screen, Page 1 of 2

Table of Contents

3-23

3-25

3-27

3-28

3-29

3-30

3-32

3-33

3-35

vii

Figures

Figure 3-23. Figure 3-24. Figure 3-25. Figure 3-26. Figure 3-27. Figure 3-28. Figure 3-29.

Subscriber Administration Screen, Page 2 of 2 Service Administrator Registration Form Outcalling Administration Form Fax Group List Administration Form Fax Group List Editing Form Fax Group List Administration Form Fax Group List Administration Form

Fax Response Administration

Figure 4-1. Figure 4-2. Figure 4-3. Figure 4-4. Figure 4-5.

Figure 4-6.

Status Screen Integrated Solution III Main Menu AUDIX Voice Power/FAX Attendant Menu Fax Response Administration Menu. Fax Response Workspace Administration Menu Edit Workspace/Edit Inactive Fax Messages

3-36 3-42 3-44 3-46 3-47 3-49 3-51

4-3 4-4 4-5 4-6

4-8

viii

Form Figure 4-7. Figure 4-8. Figure 4-9.

Figure 4-10.

Figure 4-11. Figure 4-12. Figure 4-13.

Figure 4-14.

Table of Contents

Edit FaxMenu Form.

FaxMenu Message Administration Form

Fax Response Coversheet Administration

Screen

Fax Response Workspace Administration

Copy Service Into Workspace Menu

Edit FaxMenu Form

FaxMenu Message Administration Form

View Service screen

4-9 4-12 4-13

4-32

4-36 4-37 4-43 4-44 4-49

Figures

System Operations

Figure 5-1. Figure 5-2. Figure 5-3. Figure 5-4.

Figure 5-5. Figure 5-6.

Figure 5-7.

Integrated Solution III Main Menu

Fax Equipment Operations Screen

Fax Channel Administration Screen

Change State of Fax Equipment Form

Administer Fax Line Extension screen

Fax Equipment Diagnostics Screen

Fax Equipment Diagnostics - Results Screen

Report Generation

Figure 6-1. Figure 6-2.

Figure 6-3.

Reports Menu

AUDIX Voice Power/FAX Attendant Reports

System Reports Menu

5-19 5-20 5-21 5-22 5-24 5-28 5-30

6-3

6-4 6-11

Table of Contents

About This Guide

Contents

Purpose and Scope

■ Intended Audience

Assistance

■

How to Use This Guide

Conventions Used in this Guide

■

About This Guide

Purpose and Scope

The information in this guide is organized to help System Managers perform day-to-day management and operation of the FAX Attendant System. In addition, basic information is offered about connections to, and administration of the MERLIN LEGEND Communications System as it is affected by the FAX Attendant System. The MERLIN LEGEND, however, requires detailed installation and administration. The System Manager’s Guide is not intended to replace the documents that accompany your communications system. The

AT&T AUDIX Voice Power™/FAX Attendant System™ Planning and Implementation document discusses the specific tasks and sequences of

tasks to be followed for initial implementation. This guide describes each feature of FAX Attendant and provides information

on administration and daily operation.

This guide is divided into the following chapters and appendices:

Chapter 1: Introduction presents an overview of FAX Attendant

■

features and configurations.

About This Guide

■

Chapter 2: Feature and Planning Review provides a condensed description of system features, system planning, and system planning forms. System planning is covered in more detail in the AT&T AUDIX

Voice Power™/FAX Attendant System™ Planning and Implementation

document. Chapter 3: Implementing FAX Attendant explains how to enter the

■

data from the system planning forms to administer system-wide features when setting up your FAX Attendant system. It also describes system-wide tasks, with related menus and windows, required to administer the system. Additionally, this chapter explains how to enter the voice phrases for FAX Attendant services.

Chapter 4: Fax Response Administration describes how to plan,

■

implement, and modify a Fax Response service for your company.

■

Chapter 5: System Operations describes operational procedures that need to be performed on a regular basis. Operational procedures include backup, system shut-down, system re-boot, system reset, voice system startup and shutdown.

Chapter 6: Report Generation explains how to generate reports on

■

telephone and message space usage, as well as other system reports.

■

Chapter 7: Troubleshooting explains general problem resolution. Appendix A: User Interface Information explains how to use menus

■

and windows, describes function keys and their use, and gives general information that is particularly helpful to the novice system user.

Appendix B: Error Messages gives a full listing of system error

■

messages together with suggested responses. Appendix C: FAX Attendant Menu Tree provides an overall picture of

■

the menu structure.

Intended Audience

This guide is for System Managers. The information is organized to help System Managers perform day-to-day the management and operation of the system. Each feature of FAX Attendant is described along with information on administration and daily operation.

About This Guide

Assistance

If you have questions or problems with FAX Attendant, please try to resolve them by using this guide and other related documents. If you are still unable to resolve the problem, contact the National Service Assistance Center (NSAC) at 1-800-628-2888 for assistance or your AT&T Authorized Dealer.

How to Use This Guide

This guide contains a complete description of the FAX Attendant system. During initial implementation, the System Manager should become familiar

with the FAX Attendant System by reading all of this guide and the AT&T

AUDIX Voice Power™/FAX Attendant System™ Planning and Implementation

document. For day-to-day operations, the System Manager and the Service

Administrators should read those portions of this guide and of the AT&T

AUDIX Voice Power™/FAX Attendant System™ Planning and Implementation

document that are related to their job responsibilities.

Conventions Used in this Guide

The following conventions are used in this guide:

■

Commands and text you should type appear in this style of type.

Values, instructions, and prompts that appear on the screen are in

■

this style of type.

Key names that are always located on the keyboard in the same place

■

appear in smooth-cornered boxes, as in Touch-tone keys on the telephone set keypad are enclosed in squares,

■

such as [

3 ] and [ # ].

 Enter .

About This Guide

iii

About This Guide

Functions keys (keys that start with an F, followed by a number),

■

appear in boxes with the current meaning following in parentheses such as [

The current meanings of the function keys are shown by labels at the bottom of the screen. On the screen diagrams in this manual, each label box may contain two labels (top and bottom). On the actual screen, either the top set of labels or the bottom set of labels will show, not both.

On the screen diagrams, the top label is the meaning of the function key when the screen first appears. These meanings have been selected to be the most useful for that screen. The bottom label is the meaning of the function key after the [ pressed. (Pressing [ typical set of key labels on a screen diagram might be:

F3 ] (SAVE).

F8 ] (CHG-KEYS) key has been

F8 ] (CHG-KEYS) again restores the top labels.) A

About This Guide

Any screen information

Figure 1. Typical Function Key Labels

Introduction

Overview

AT&T FAX Attendant System™ is a software application that enhances the capabilities of all fax machines attached to a company’s telephone network.

FAX Attendant is based on the Integrated Voice Power™ System software and the FAX Attendant Application software that runs on the Master Controller III (80486/SX) computer.

FAX Attendant provides the following features:

■

Coverage for busy or out-of-paper fax machines

■

Plain paper printing Message arrival notification

■

Privacy for incoming fax messages

■

Off-site access to received messages

■

Automatic retry for busy fax machines

■

Introduction

1-1

Introduction

Fax delivery reports

■

Faxes sent to multiple destinations at one time (broadcasting)

■

Economy fax transmissions

■

Private fax numbers or personal fax machines for anyone in your

■

company Fax information database for your customers (Fax Response service)

■

FAX Attendant interfaces with a local telephone system and processes fax messages and controls announcements that are stored on disk memory. FAX Attendant prompts internal and external callers to make menu choices by pressing the appropriate touch-tone button.

FAX Attendant Services

FAX Attendant includes the following services:

Fax Call Answer

■

Fax Call Answer allows FAX Attendant to receive fax messages for subscribers whose fax machines are busy or out of paper. This feature also enables subscribers to use personal fax mailboxes for confidential receipt and remote access to fax messages.

Fax Mail

■

Fax Mail allows subscribers to send fax messages to one or more fax numbers or use a distribution list, retrieve fax messages from their mailbox, record personal greetings, change their account passwords, delivery report setting, and autoprint setting, administer outcalling, and create fax distribution lists.

Fax Response

■

Fax Response allows you to dedicate a phone number for your prospective customers to call and retrieve information on your products or services, news or virtually any other hard copy information. Fax Response directs callers through a series of prompts to retrieve information on their fax machines. Callers are greeted with spoken prompts that guide them in pressing touch-tone buttons to access the

1-2

Introduction

information. No more requesting information and waiting for it to arrive in the mail. Fax Response allows interested parties to get their information immediately by fax.

FAX Attendant Features

FAX Attendant includes the following features:

■

Broadcast feature

FAX Attendant can broadcast a single fax to up to 1,000 locations. Using the Fax Mail service, a subscriber enters numbers or distribution list numbers, then presses Start on the fax machine. FAX Attendant stores the fax message in memory and sends it using the fax ports administered to distribute fax messages.

■

Intelligent Auto-Retry

If an outbound fax message is not successfully delivered, FAX Attendant keeps trying to deliver the message until the maximum retry period (an administrable parameter) is reached. When this time period expires, FAX Attendant generates a failed delivery report for the subscriber who initiated the message.

If a fax is interrupted during transmission, FAX Attendant resends the message, sending only the cover page and any previously unsuccessfully transmitted pages.

■

Economy Delivery

The Economy Delivery option allows a subscriber to defer delivery of a fax until the system administered economy time period; generally, when the telephone rates are lower.

■

Delivery Reports

FAX Attendant can create a delivery report for every fax. One report is generated regardless of the number of destinations. The report summarizes the status of each delivery.

Each subscriber can choose his or her own delivery report setting. The options for this feature are on or off. If it is turned on, the

Introduction

1-3

Introduction

subscriber receives a delivery report for every fax transmission. The report includes the time the fax was submitted, a reduced image of the

cover sheet, and a summary of the delivery status to each destination. If it is turned off, a report is still generated if the system is unable to

successfully transmit to any destination. Additionally, if the delivery report option is turned off, an intermediary

delivery report is placed in the subscriber’s mailbox after each pass through the list of destinations. At the end of the retry period, FAX Attendant generates a final delivery report.

Distribution Lists

■

Distribution lists provide a convenient way to send the same fax message to many locations. Each subscriber can have up to 250 distribution lists with up to 250 members in each list. Subscribers can use their own lists or lists of other subscribers, but cannot change lists stored by other subscribers. Subscribers can program their own distribution lists using any touch-tone telephone. Optionally, the System Manager can enter long lists at the system console.

■

Call Accounting Integration

FAX Attendant can be administered so that information about each call placed by FAX Attendant is collected by the call accounting system on the telephone switch. Account codes can be administered for each subscriber and for the Fax Response service so they can be tracked separately.

Fax Machine Call Coverage

■

FAX Attendant can act as a coverage point for fax machines that are either busy, broken, or out of paper. This feature operates only in a

switch-integrated system.

Personal Fax Extensions

■

Provided through Direct-Inward-Dial (DID) or Personal Lines and PBX integration, FAX Attendant subscribers can have their own fax extensions, which are routed directly to FAX Attendant. This feature operates only in a switch-integrated system. If the subscriber does not have a personal DID extension, FAX Attendant prompts senders to enter the subscriber’s voice extension to identify the recipient’s

1-4

Introduction

mailbox. If no extension is entered, FAX Attendant sends the fax message to the group administrator’s mailbox.

Group Fax Numbers

■

A group fax number is a fax telephone number that is assigned to a group of FAX Attendant subscribers. The number allows group members to use inbound fax features, such as receiving fax messages confidentially or from a remote location. to a group fax number.

■

Receiving Fax Messages Confidentially

This feature refers to the system’s capability of holding fax messages until the subscriber is ready to print them.

■

Remote Retrieval/Hold Fax Messages

FAX Attendant’s capability of storing all received fax messages allows subscribers to call in from any location to retrieve their faxes. Fax messages can be delivered to a remote site either on the same call (if calling from a fax machine), or to a specified fax number.

Subscribers can administer their own Fax Mail IDs to do one of three things with incoming fax messages: print on a common laser printer, print to a fax machine, or save to the subscriber’s FAX Attendant mailbox. When a subscriber logs in, FAX Attendant announces how many voice messages are present (if AUDIX Voice Power is coresident) and how many fax messages are being held or have been autoprinted.

Autoprinting

■

Subscribers have the option to have their messages printed automatically at the system’s default destination. The default destination is set by the System Manager and can be either a fax machine or the system’s laser printer. When autoprinting is on, FAX Attendant automatically forwards messages to the default destination. When autoprinting is off, FAX Attendant holds messages in the subscriber’s mailbox, so they can be printed confidentially or at a remote location.

■

Message Waiting Lamp (MWL) Notification

Use of this feature depends on whether FAX Attendant is operating in a standalone or co-resident system, as follows:

Introduction

1-5

Introduction

—

MWL with a Co-resident System: In a co-resident application, where FAX Attendant is operating

with AUDIX Voice Power, the MWL is lit for both voice and fax messages. When a subscriber notices that the MWL is lit, that person calls the Voice Mail telephone number to hear how many and what kind of messages are waiting. For example, “You have six voice messages and two held fax messages.” The summary message also notes any autoprinted fax messages that have been received. If autoprinted fax messages exist, these faxes only appear in the summary message one time; so that if the same subscriber were to call the system back immediately, no auto printed fax messages would be noted in the summary message.

—

MWL with a Standalone System: When FAX Attendant serves as an adjunct to AUDIX,

subscribers still get notification of both fax and voice messages in the same summary message. When a fax message arrives, FAX Attendant sends a Leave Word Calling message to the switch. AUDIX intercepts this message, turns it into a Voice Mail message, and lights the message waiting lamp. When the subscriber calls AUDIX, the summary message notes how many voice messages have been received. Some of these messages may say, "Leave Word

Calling message from FAX Attendant," which indicates a fax message has been received. After listening to the rest of the voice messages, the subscriber can log into Fax Mail and pick up the fax messages.

Outcalling

■

FAX Attendant can provide outcalling notification of received fax messages to a telephone number on a pager or to a telephone that has no MWL. Subscribers can administer their own outcalling numbers, decide when outcalling will be active (24-hours per day, or during system administered hours, such as 8 a.m. to 6 p.m.), and turn outcalling on or off.

1-6

Introduction

Plain Paper Printing

■

FAX Attendant can print fax messages on an optional system laser printer or plain paper fax machine. The printer can be used to print system reports and can be used as the default destination for a group of subscribers. It is not recommended that you use this printer to print everyone’s fax messages because you can attach only one laser printer to FAX Attendant, and printing fax messages on the laser printer takes longer than printing on a fax machine.

New Features for Release 2.1.1

FAX Attendant is a PC-based product that provides an integrated voice/fax mailbox, fax broadcasting, fax bulletin board, coverage for busy or off-line fax machines and other touch-tone based fax services. FAX Attendant 2.1.1 runs under Integrated Solution (IS) III and offers the following enhancements to Release 1.0:

■

Co-residency with the AUDIX Voice Power System

FAX Attendant 2.1.1 runs under the Integrated Solution (IS) III software and is co-resident with the AUDIX Voice Power system. It is compatible with Integrated Solution III (IS-III) and the MERLIN LEGEND™ Communications System R2.0.

■

Integrated Administration

Certain administrative tasks in FAX Attendant, such as assigning services to channels and subscriber administration, can be done using the Integrated Administration feature.

Through a menu-driven interface, this feature allows concurrent administration of the FAX Attendant and the MERLIN LEGEND switch parameters necessary to support the FAX Attendant System. Integrated Administration allows both the telephone switch and the software application to share common information, such as extensions and user names, in their databases. This information sharing saves data entry time during initial FAX Attendant setups, and saves time for the System Manager during ongoing administration.

The Integrated Administration feature is also used with the AT&T AUDIX Voice Power™ system which is co-resident with FAX Attendant.

Introduction

1-7

Introduction

■

Consolidated Delivery Reports

If a subscriber elects to receive delivery reports for each fax sent, a single-page fax report will be generated containing all confirmation information associated with a particular fax transmission. Since this report contains information for all the intended destinations of a particular fax message, this feature eliminates separate confirmation reports for each targeted destination. If the subscriber turns this feature off, a report is still generated if the system is unable to successfully transmit to any destination.

■

Outbound Channel Limitations

This feature allows a System Manager to define the maximum number of channels that will be used for outgoing fax delivery calls. By predetermining the maximum number of fax channels that can be simultaneously used for outbound fax delivery calls, the System Manager can better optimize the performance of the system.

■

Customized System Cover Sheet for Fax Response

This feature allows the System Manager to create and load an optional system-wide coversheet to be attached to each outgoing Fax Response fax message. The coversheet design can be a combination of text and graphics.

■

Improved Component/Port Level Diagnostics

This enhancement allows the System Manager to identify any faulty ports during a diagnostic test run.

Additional features incorporated into the user interface include:

■

Name Addressing

Name addressing allows FAX Attendant users with the ability to address fax messages to subscribers by dialing the last name of the subscriber rather than an extension number. This feature can be used wherever addressing is done in the Fax Mail, Fax Call Answer, and Fax Response services.

1-8

■

Fax CNG Tone Recognition

This feature provides detection of the fax calling (CNG) tone of certain autodialing fax machines. The CNG tone recognition allows Fax Call

Introduction

Answer to bypass any prompts and deliver the incoming fax message to the appropriate address.

■

Administrable Fax Mailbox Size

This feature allows the System Manager to define the fax mailbox capacity in units of pages for each subscriber.

■

Subscriber Name Administration

Subscriber name administration allows the Fax Mail service administrator to record multiple subscriber names without having to log on as each subscriber. This feature is especially useful since it is desirable to have a recorded name for each subscriber to take advantage of the name addressing feature. Individual subscribers still have the option of recording their own names in their own voices.

Message Overflow to General Mailbox

■

This feature provides a system-wide option that sends new Fax Call Answer messages to a general mailbox if a subscriber’s mailbox becomes full. The System Manager can define the profile parameters of the general mailbox so that overflow messages will or will not autoprint.

Telephone System Interface

There are several telephone systems that can support FAX Attendant. Each system has its own particular features and requirements. This switch-specific information for the MERLIN LEGEND™ Communications System is discussed in the AT&T AUDIX Voice Power™/FAX Attendant System™ Planning and Implementation document.

Signaling information from FAX Attendant to the telephone switch is provided over analog voice channels. This includes switch-hook flashing to transfer calls and in-band tone signaling to control message waiting lights.

FAX Attendant can operate in either switch integrated or non-switch integrated mode. In both modes, information is transmitted over voice channels. The MERLIN LEGEND™ Communications System operates with FAX Attendant in the integrated mode.

Introduction

1-9

Introduction

Switch-Integrated Mode

In the switch-integrated mode, caller and called party identification information is transferred from the switch. As a result, callers generally do not have to enter extension numbers upon reaching the Fax Call Answer service. However, FAX Attendant can be programmed to prompt callers to enter this information for Group Fax numbers.

In the switch-integrated mode, subscribers are not required to enter extension numbers when logging into FAX Attendant from their own extensions.

Co-Resident Configuration

In the co-resident configuration, FAX Attendant is run with AUDIX Voice Power, allowing you to administer both AUDIX Voice Power and FAX Attendant features at any time using the same software.

This guide explains in detail only those features that apply specifically to FAX Attendant. For information on features that are specific to AUDIX Voice Power consult the AUDIX Voice Power™, Release 2.1.1, System Manager's Guide.

1-10 Introduction

Feature and Planning Review

Contents

Review of System Planning Planning for FAX Attendant on the MERLIN

LEGEND System

■

Call Coverage Paths

■

Calling Groups

Planning the FAX Attendant System

Assigning Services to Voice Channels

■

Assigning Lines/Pools to Voice Channels

■

Switch Interface Parameters

■

System Parameters

■

Fax Account Code Parameter Administration

■

Fax Account Code List Administration

■

Subscriber Administration

■

Extension Directory Subscriber Administration Planning

■

Types of Fax Subscribers

2-1

2-2 2-2 2-2

2-3 2-3 2-5 2-5 2-5 2-6 2-7 2-7 2-7 2-8 2-9

Personal Fax Number Subscribers without Fax Machines

(Class 1)

Subscribers with Fax Mailboxes but without Personal Fax

Numbers (Class 2)

Fax Machine Call Coverage Subscribers (Class 3)

■

Service Administrator Registration

2-9

2-10 2-11 2-11

+ 294 hidden pages

Lucent Technologies FAX Attendant System Release 2.1.1 System Manager's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

About This Guide

Purpose and Scope

Intended Audience

Assistance

How to Use This Guide

Conventions Used in this Guide

Related Documents

Introduction

Overview

FAX Attendant Services

FAX Attendant Features

New Features for Release 2.1.1

Telephone System Interface

Switch-Integrated Mode

Co-Resident Configuration