Lucent Technologies DEFINITY ProLogix Solutions, DEFINITY ProLogix Solutions 2.0 Overview

DEFINITY® ProLogix™ Solutions

Release 2. 0
Overview

Copyright © 1997, 1998 by Lucent Technologies. All rights reserved.

Copyright and legal notices

Copyright  1999, Lucent Technologies
All Rights Reserved
Printed in U.S.A.

Notice

Every effort was made to ensure that the information in this book was
complete and accurate at the time of printing. However, information is
subject to change.

Your Responsibility for Your System’s Security

Toll fraud is the unauthorized use of your telecommunications system by an

unauthorized party, for example, persons other than your company’s
employees, agents, subcontractors, or persons working on your company’s
behalf. Note that there may be a risk of toll fraud associated with your

Copyright and legal notices

toll fraud and the steps that can be taken to reduce that risk. Lucent
Technologies does not warrant that this product is immune from or will
prevent unauthorized use of common-carrier telecommunication services or
facilities accessed through or connected to it. Lucent Technologies will not
be responsible for any charges that result from such unauthorized use.

Lucent Technologies Fraud Intervention

If you

suspect that you are being victimized

by toll fraud and you need
technical support or assistance, call Technical Service Center Toll Fraud
Intervention Hotline at 1 800 643-2353.

Trademarks

AUDIX, CALLMASTER, CentreVu, CONVERSANT, DEFINITY, Magic On
Hold, and PassageWay are registered trademarks and INTUITY, ProLogix,
and TransTalk are trademarks of Lucent Technologies, Inc.

Microsoft and Windows are registered trademarks and Windows NT is a
trademark of Microsoft Corporation.

Copyright and legal notices

Commence is a trademark of Commence Corporation.
Octel is a registered trademark of Octel Communications Corporation.
PagePac Plus is a registered trademark of Harris Corporation.
PhoneLine is a registered trademark of CCOM Information Systems.
Bay Networks is a registered trademark of Bay Networks.
Paradyne is a trademark of Paradyne Corporation.
Ascend and Pipeline are registered trademarks of Ascend Communications,

Inc.
Hypercom is a registered trademark of Hypercom.

Ordering Information

Call: Lucent Technologies BCS Publications Center

V oice 1 800 457-1235International Voice 317 322-6791
Fax [phone]International Fax [phone]

Write: Lucent Technologies BCS Publications Center

Copyright and legal notices

You can be placed on a standing order list for this and other documents you
may need. Standing order will enable you to automatically receive updated
versions of individual documents or document sets, billed to account
information that you provide. For more information on standing orders, or to
be put on a list to receive future issues of this document, contact the Lucent
Technologies Publications Center.

Warranty

The CD software and documentation are not warranted and are
provided by Lucent Technologies as is.

Disclaimer

Intellectual property related to this product and registered to AT&T
Corporation has been transferred to Lucent Technologies Incorporated.

Any references within this text to American Telephone and Telegraph
Corporation or AT&T should be interpreted as references to Lucent
Technologies Incorporated. The exception is cross references to books
published prior to December 31, 1996, which retain their original AT&T titles.

Contents

Copyright and legal notices iii
About This Document xv

Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv

Intended Audiences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv

How to Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xvi

Conventions Used in This Document . . . . . . . . . . . . . . . . . . . . . . . xviii

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii

How to Order Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . .xix

How to Comment on This Document . . . . . . . . . . . . . . . . . . . . . . . . xx

1Introduction 1-1

Cabinets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-8

Compact Modular Cabinets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9

Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

Reliability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-12

2 Desktop/Console Solutions 2-1

Telephones for the Global Marketplace . . . . . . . . . . . . . . . . . . . . . . 2-1

Digital DCP Telephones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3

ISDN BRI Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-16

Analog (Single-Line) Telephones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-18

Attendant Consoles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-24

DEFINITY Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-24

DEFINITY PC Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-25

3Adjuncts 3-1

Power Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

4 Messaging/Voice Response Solutions 4-1

Messaging Systems and

Call Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Messaging Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

INTUITY AUDIX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3

DEFINITY AUDIX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8

Centralized Messaging vs. Networked Messaging . . . . . . . . . . . . . . . . 4-8

INTUITY AUDIX Messaging Solutions. . . . . . . . . . . . . . . . . . . . . . . 4-9

INTUITY AUDIX Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-9

INTUITY Message Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13

DEFINITY AUDIX Voice Messaging System. . . . . . . . . . . . . . . . . . . .4-15

DEFINITY AUDIX Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-17

INTUITY CONVERSANT . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-20

Octel 100. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-22

Octel 100 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-22

Basic Call Management System Vu . . . . . . . . . . . . . . . . . . . . . . . .5-15

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-16

Call Center Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-17

Call Center Deluxe. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-18

Call Center Elite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-19

CentreVu Virtual Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-20

CentreVu Advocate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-22

CentreVu Compact Call Center Drop-In Solutions. . . . . . . . . . . . . . . . .5-25

6 Wireless Solutions 6-1

Medium Range Mobility Solution. . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Long Range Mobility Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

DEFINITY Wireless Business System R2 - PWT . . . . . . . . . . . . . . . . . . . . . . . .6-6

DEFINITY Wireless Business System - DECT Adjunct. . . . . . . . . . . . . . . . . . . .6-7

Starter Application Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-10

Third-Party Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-13

8 Telecommuting/Virtual Office Solutions 8-1

DEFINITY ProLogix Features for Telecommuting . . . . . . . . . . . . . . . . . 8-1

Remote Call Coverage/

Call Forwarding Off-Net/Coverage of Calls Redirected Off-Net . . . . . . . . . . . .8-2

Extended User Administration of Redirected

Calls (Telecommuting Access) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-2

Personal Station Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-2

Station Security Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-3

Pipeline 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3

DEFINITY Extender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4

AUDIX Features for Telecommuting . . . . . . . . . . . . . . . . . . . . . . . . 8-5

Starter Application Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6

9 System Administration Solutions 9-1

Scheduling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-11

Basic Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-12

Performance Measurements. . . . . . . . . . . . . . . . . . . . . . . . . . . .9-13

Call Charge Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-15

Call Detail Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-16

Call Detail Recording Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-16

Call Detail Recording Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-18

Call Accounting Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-18

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-20

Security Violation Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-20

Call Restrictions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-20

10 Trunking and Networking Solutions 10-1

Uniform Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-1

Distributed Communication System . . . . . . . . . . . . . . . . . . . . . . . .10-2

Adding DEFINITY ProLogix Solutions to Existing DCS Networks . . . . . . . . .10-5

Facility Restriction Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-13

Authorization Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-14

Network Interfaces and Equipment . . . . . . . . . . . . . . . . . . . . . . . 10-15

Trunk Group Circuits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-15

Centralized Attendant Service . . . . . . . . . . . . . . . . . . . . . . . . . . 10-22

Main/Satellite/Tributary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-23

Electronic Tandem Network . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-24

Multimedia Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . 10-25

Starter Application Package . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-28

Appendix A: Features A-1

Automatic Routing Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Basic Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

Call Center Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-12

Hospitality Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-14

Private Networking Features. . . . . . . . . . . . . . . . . . . . . . . . . . . .A-15

DEFINITY ECS Release 7.1 (and later) Installation & Maintenance for Compact

Modular Cabinets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4

DEFINITY Adjuncts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5

DEFINITY AUDIX System Release 4 . . . . . . . . . . . . . . . . . . . . . . . B-5

Guide Builder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6

INTUITY Messaging Solutions Release 5 . . . . . . . . . . . . . . . . . . . . . B-7

PC Applications and CALLMASTER. . . . . . . . . . . . . . . . . . . . . . . . B-7

Telephones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8

Index IN-1

About This Document

Purpose

This document provides an overview o f the features, components, and capabilities of DEFINITY®
ProLogix™ Solut ions. Thi s document provides hi gh-level inf ormatio n about the system; i t does not d escribe
how to install, administer, or maintain DEFINITY ProLogix Solutions. For this information, refer to the
enclosed documentation l ibrary compact di sk (CD) (docu ment numb er 555-23 5-807) . See Appendix B for a
listing of the libraries contained on this CD.

You should read this d ocument to understand

• the features of DEFINITY ProLogix Solutions,

• the components of DEFINITY ProLogix Solutions, and

• the additional capabilities that are available for you to further tailor DEFINITY

About This Document How to Use This Document

How to Use This Document

Since this document provides an overview of the features, components, and capabilities of DEFINITY
ProLogix Solutions, you should read this document to get a basic understanding of DEFINITY ProLogix
Solutions. This document describes all of the capabilities that you can add to your DEFINITY ProLogix
Solutions, helping you to identify applications that increase the productivity and effectiveness of employees
in your company.

This document consists of th e following chapters:

• Chapter 1, “Introduction,” provides an overview of DEFINITY ProLogix

Solutions, including the features and hardware and software components.

• Chapter 2, “Desktop/Console Solutions,” describes the telephones and consoles

that are available with DEFINITY ProLogix Solutions.

• Chapter 3, “Adjuncts,” describes the adjuncts that are available with DEFINITY

ProLogix Solutions.

• Chapter 4, “Messaging/Voice Response Solutions,” describes the voice

About This Document How to Use This Document

• Chapter 7, “Computer Telephony Integration Solutions,” describes the

applications that merge computer and telephone functions, enabling employees
in your company to control their telephones from their personal computers and to
use caller ID to access client information.

• Chapter 8, “Telecommuting/Virtual Office Solution s,” describes applications that

enable employees in your company to work effectively off-site.

• Chapter 9, “System Administration So lutions,” describes applications that can

help you manage DEFINITY ProLogix Solutions.

• Chapter 10 , “ Trunking and Networ king Solutions,” describes applications that

provide connections to a variety of voice and data networks, helping you to
network your equipment and solutions.

• Appendix A, “Features,” lists the features of DEFINITY ProLogix Solutions.

• Appendix B, “Documentation Library,” lists the documents contained in the

Document Library CD.

An index is also provided at the back of the book.

About This Document Conventions Used in This Document

Conventions Used in This Document

The following conventions are used in this document:

• The term system is used in general to represent DEFINITY ProLogix Solu tions.

• The term switch is used to represent other telecommunications switching

products.

Security

The Security of your DEFINITY ProLogix Solutions is extremely important to Lucent Technologies. You
must refer to the BCS Products Security Handbook (555-025-600) and the DEFINITY ECS documentation
for the security measures you should implement for your DEFINITY ProLogix Solutions.

About This Document How to Order Documentation

How to Order Documentation

This document’s order number is 555-235-100, Issue 2. The comcode for this document is 108432139. To
order this document, contact:

Lucent Technologies BCS Publications Center
2855 North Franklin Road
Indianapolis, IN 46219-1385
U.S.A.

Voice: 1 800 457-1235
Fax: [phone]
International Voice: 317 322-6791
International Fax: [phone]

To order paper versions of the documents contained on the documentation library CD or any other
documents, provi de the ord er numb er(s) for t he docu ment(s) y ou want t o order. Appendix B contains the list
of ordering numbers for all documentation contained on the CD.

About This Document How to Comment on This Document

How to Comment on This Document

Lucent Technologies welcomes your feedback. Please fill out the reader comment form at the back of the
document and return it.

If the reader commen t for m i s mi ss ing, fax your comment s t o 1 908 953-6912, and men tio n t his do cument’s
name and number, DEFINITY® ProLogix™ Solutions Release 2.0 (Software Releases 7.1 and Later)
Overview, 555-235-100, Issue 2.

1 Introduction

DEFINITY ProLogix Solutions Overview

DEFINITY® ProLogix™ Solutions is an extremely flexible, global communications system that you can
design to get precisely the features and functionality your mid-sized business locations need. As y our
business grows and your needs change, you can select the tools you need to help manage your time and
communications processes effectively, including an array of prepackaged advanced applications (known as
“Application Starter Packages”) and service and support options.

DEFINITY ProLogix Solutions is a member of the powerful DEFINITY family and provides many of the
features found in the other DEFINITY ECS systems. As your company grows, DEFINITY ProLogix
Solutions gives you the ability to migrate easily and cost-effectively to the larger DEFINITY ECS. If you
move to the DEFINITY ECS, you will keep all of the DEFINITY ProLogix Solutions applications and
almost all of your hardware, thereby protecting your initial investment.

1 Supported Applications

Supported Applications

DEFINITY ProLogix Solutions Release 2 supports the following platforms:

• INTUITY™ AUDIX® Voice Messaging System, Release 4.3 or later

• DEFINITY AUDIX Voice Messaging System, Release 3.2 or later

• Octel® 100 Messaging

• BCMS and/or BCMS Vu software

• CentreVu Call Management System

• INTUITY CONVERSANT® Interactive Voice Response

• ASAI/TSAPI via MAPD

• ATM-CES

• IP-Trunks (voice and fax over IP)

• BRI Trunks and Stations

1 Supported Applications

• DEFINITY Site Administration (DSA)

• PassageWay® Direct Connection

• Data access products from Paradyne™, Ascend® Communications, and

Hypercom®

• DEFINITY PC Console Release 2 or later

• DEFINITY Attendant Console

• Telephones including the globally-designed 6400 series as well as 8500, 8400,

9400, 9100, 8100, 7400, 7300/ATL, and 6200 series

• MasterDirectory and PhoneLine applications

• Access Security Gateway (ASG) Guard and other security devices

• Miscellaneous adjuncts includi ng Uninterruptible Power Supply (UPS),

Overhead Paging, and Call Accounting softwar e

• Remote and local access products for LAN access, Internet access, and voice

1 Application Starter Packages

Application Starter Packages

DEFINITY ProLogix Solutions offers Application Starter Packages that enable you to implement advanced
applications at your own pace, easily and cost effectively in small sizes. When you are ready, you can
increase the capacity of the Starter Packages you purchase. Refer to the individual section for more details
about each Starter Package.

The following Starter Packages are available:

• Virtual Office

The V i r tual Of fice Starter Package lets you p rovide voice and data access for off­site workers and telecommuters. Ideal for businesses with employees who often
work at home or other remote locations, this package allows workers to access
your business LAN or the Internet from a remote office or home. Off-site
workers can even receive telephone calls using a single telephone number no
matter where they are, enabling them to work where needed.

• Wireless

1 Application Starter Packages

• Networking

The Networking Starter Packag e in cludes th e h ardwar e an d so ftware yo u need to
provide consistent, enhanced com mun ications among multiple company
locations cost effectively. Depending on your business needs, you can select a
networking package to provide centralized voice mail, remote call coverage,
interof fice C a ll in g Par ty / Call ed Party disp lays, and ot her pro du c tiv ity-enhancing
features.

• Information Management

The Information Management Starter Package includes the software you need to
collect, modify, and synchronize directory information from a wide variety of
sources (such as PBXs, telecom databases, and corporate databases) and then
provide online access to this up-to-date directory information in networked,
stand-alone, and mobile computing environments. With this package, you can
build and maintain co rporate directories and then distri bute this information to
users throughout your organization.

1 Differences between DEFINITY ProLogix Solutions and DEFINITY ECS

Differences between
DEFINITY ProLogix Solutions and DEFINITY ECS

DEFINITY ProLogix Solutions is a member of the powerful DEFINITY family and provides most of the
features found in other DEFINITY ECS systems. (Appendix A provides a list of the features supported by
DEFINITY ProLogix Solutions.) However, there are some differences between DEFINITY ProLogix
Solutions and the DEFINITY ECS as listed below:

• DEFINITY ProLogix Sol uti ons uses a new cab in et , pr oces so r, and power supply

(R7csi).

• DEFINITY ProLogix Solutions does not support DC power.

• DEFINITY ProLogix Solutions does not support Common Control duplication.

• DEFINITY ProLogix Solutions does not support an internal modem for the

remote access port. Instead, an external modem is used.

• DEFINITY ProLogix Solutions supports a maximum of 600 total ports: a

maximum of 400 trunks/ 500 stat i ons.

1 Differences between DEFINITY ProLogix Solutions and DEFINITY ECS

• DEFINITY ProLogix Solutions does not support BX.25 system links that are

used for INTUITY/DEFINITY AUDIX DCIU Integration, R3 Call Manageme nt
System (CMS), CentreVu CMS, or for signaling for DCS net works. However, C­LAN supports TCP/IP connectivity for DCS networking and adjuncts such as
CentreVu CMS and AUDIX systems.

For more detailed information on the system’s robust capabilities, see the DEFINITY ECS Release 7 System

Description Pocket Reference, Issue 4, 555-230-211, and the DEFINITY ECS Release 7 Administrator’s
Guide, Issue 1, 555-233-502, which are available on your documentation library compact disk (CD).

1 Hardware

Hardware

The main component of DEFINITY ProLogix Solutions is the new R7csi model, which uses the TN798B
processor (a RISC-based central processing unit) and TN2182B Tone-Clock. The TN798B supervises
system operation.

Cabinets

Cabinets are enclosed shelves composed of vertical slots that hold circuit packs. Circuit packs make up the
logic, memory, and switching circuitry for the system. Port circuit packs connect to telephones, computers,
and trunks. The cabinets are designed to accept any type of port circuit pack in each circuit pack position.

The circuit packs fit into connectors attached to the rear of the slots. Every connector is connected to signal
buses and power supplies in the cabinet. The cabinets also house the equipment that supplies ringing signal
voltage and mass storage for software translations. Each compact modular cabinet has its own power supply
and supports 10 universal slots. The first cabinet uses two slots for the processor and the tone clock.

1 Hardware

Compact Modular Cabinets

Figure 1 shows a compact modular cabinet.

Figure 1. Compact Modular Cabinet

1 Hardware

The compact modular cabinet weighs 50 to 60 lbs. and has the following dimensions:

• height: 24.5 inches (62.2 cm)

• width: 25.5 inches (64.8 cm)

• depth: 11.3 inches (28.7 cm)

The R7csi has the following characteristics:

• It uses the compact modular cabinet (CMC).

• Each CMC has its own power supply.

• Up to three cabinets can be connected together in a single-port network.

• It enables small organizations to expand while keeping the initial investment

moderate.

• It is mounted on a wall. However, it can be mounted on a table or floor as long as

only one cabinet is required. For approved mounting configurations, refer to the
Installation and Maintenance guide on the Library CD.