Lucent Technologies Voice Terminal 8411, 8411D, DEFINITY Generic 1, DEFINITY Generic 3, DEFINITY System 75 User Manual

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Lucent T ech nolo gies — formerly the communications systems and technology units of AT&T

DEFINITY® Enterprise Communications Server Generic 1, Generic 3, and System 75

8411 Voice Terminal User’s Guide

555-230-872 Issue 1 May 1996

Contents

Your 8411 Voice Terminal

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

The PassageWay Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Connection with Analog Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

The PassageWay Button (Button #9) and the Analog Adjunct

Status Button (Button #10). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

PassageWay Status Indications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Analog Adjunct Status Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Sharing the 8411 Telephone Line with the Analog Adjunct . . . . . . . . . . . . . . . . . . . . . 9

A Quick Look at the Features

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Voice Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Display Features and Features Used with the Softkeys . . . . . . . . . . . . . . . . . . . . . . . 13

How to Use the Features

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

General Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Conventions Used in The Following Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Troubleshooting (Later in This Guide) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Quick Reference Lists (at the Back of This Guide). . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Using the Display, Softkeys and Display Control Buttons

. . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Entering Softkey Mode and Viewing the Three Feature Option Screens . . . . . . . . . 16

Other Softkey Features That May Be On Your Display. . . . . . . . . . . . . . . . . . . . . . . . 18

Using the Softkeys to Activate a Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Voice Feature Procedures

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Handset and Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Abbreviated Dialing (AD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Automatic Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Bridging/Manual Exclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Call Coverage/Consult . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Call Forwarding All Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Drop. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Handset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Intercom (Automatic/Dial) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Last Number Dialed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Leave Word Calling (LWC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Priority Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Select Ring (and Ringer Volume). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Send All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Test/Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Display Feature Procedures

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Call Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Exit (Normal) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Inspect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Message Retrieval. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Normal (Exit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Stored Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Time/Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Tones and Their Meaning

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Ringing Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Feedback Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Troubleshooting

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

System 75 Version Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Key Words to Know

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Quick Reference Lists

Your 8411 Voice Terminal

The 8411 voice terminal is available in two models: the 8411D, shown below in Figure 1, has a display; the 8411B does not have a display. Although the display on the 8411D, along with the softkeys and display control buttons, offers the user valuable added functionality, both models are comprehensively equipped so you can make the best use of the many features of the Lucent T ech nolo gies DEFINITY

Enterprise Communications Server (ECS) Generic 1 or Generic 3 and

System 75. To familiarize yourself with the various features of your voice terminal, you can use Figure 1

below, which shows a top view of the 8411D voice terminal (the 8411B has the same button layout, but does not have a display), Figure 2, on page 5, which shows a bottom view, and Figure 3, on page 6, which shows a rear view of the 8411. The features offered on the 8411 voice terminal are explained below each figure.

Figure 1. Top View of the 8411D Voice Terminal (With Display)

Volume

Shift Transfer

Test Conf

Mute Drop

Speaker Hold

456

ABC DEF

MNOJKLGHI

PQRS TUV WXYZ

Dial pad

Hold/Ring

Transfer button

Conference button

10 Call appearance/

4 Softkeys 4 Display

8411D

NextPrevMenu Exit

Display

control buttons

Ring

button

Volume contr ol

Drop button

Mute button

button

Speaker button

Shift button

Handset

button

feature buttons

Telephon e

number card

Message

Test/Diagnostics

Message light

Used for

PassageWay status

Used for Analog Adjunct status

#1 #2

#3 #4

#6 #7

#8 #9 #10

Starting with the upper right corner of Figure 1 and continuing clockwise:

Display (on 8411D terminal only)

A 2-line by 24-character display.

4 Softkeys (on 8411D terminal only)

The four buttons located below the display and labeled with arrows ( ), correspond to words on the display screen. You can use the softkeys along with display control keys to access up to 12 features on your voice terminal in addition to those features administered on the call appearance/ feature buttons.

For a list of the features that can be accessed with the softkeys, check with your system manager. For procedures for using these softkey

features, see “Using the Display, Softkeys, and Display Control Buttons” later in this guide.

4 Display control buttons (on 8411D terminal only)

These four buttons are labeled , , , and

• is used to enter Softkey Mode and access the first feature

option screen.

• is used for exiting the Display Mode and returning to

Normal (call-handling) Mode.

• and can be used to help you go back and

forth through the feature option screens.

Menu Exit

Exit

10 Call appearances/ feature buttons (and designation card)

At least three of these 10 buttons are devoted to incoming and outgoing calls (call appearances) and are labeled with an extension number; the remaining buttons access features (feature buttons) an d are labeled with a feature name. Each has a red light telling you this is the line you are using or this is the line you will get when you lift your handset. The green status light next to each call appearance and feature button tells you th e line o r f eature is being used.

On the designation card, write the call appearance telephone number or extension or the feature that each of these 10 buttons can access.

(The lights beside Button #9 are) used for PassageWay status

The red and green lights next to Button #9 show the status of the PassageWay® connection, if a PC used for PassageWay is connected to the rear of the 8411. For the meaning of the lights, see “PassageWay and Analog Adjunct Status Indications” later in this guide.

(The lights beside Button #10 are) used for Analog Adjunct status

The red and green lights next to Button #10 show the status of the Analog Adjunct, if there is one connected to the rear of the 8411. For the meaning of the lights, see “PassageWay and Analog Adjunct Status Indications” later in this guide.

Note: The system ma nager may al so option Bu tton #10 so it can be used to send a disconnect signal to the analog adjunct when the 8411 and analog adjunct share the same telephone line.

Message light

A red light which goes on steadily when a message has been left for you. Check with your system manager to see how you can retrieve your messages.

Dial pad

The standard 12-button pad for d ialin g ph one numb e rs and accessing

features. The letters “Q” and “Z” have been added to the appropriate dial pad keys for directory access, and the “5” button on your dial pad has raised bars for visually-impaired users.

Conference button

For setting up conference calls. This button is labeled .

Drop button

For disconnecting from a call or dropping the last party added to a conference call.

Hold/Ring button

A red button for putting a call on hold. By pressing and then

, you can select a personalized ring for your voice terminal

from eight possible ringing patterns.

Speaker button

For accessing the built-in 2-way speakerphone. Note: Your voice terminal can be set for either the Speaker (listen-

only) feature or the Speakerphone (listen and talk) feature. Check with your system manager to see how your Speaker button is to be used.

Mute button

For turning off the microphone associated with the handset or the built-in speakerphone so the other person on the call cannot hear you.

Conf

Shift

Hold

Test/Diagnostics button

When the voice terminal is initially powered up, the red light next to

flashes if the link with the PBX is not

(or not yet) operational. The light changes to steady red when the voice terminal is able to communicate with the PBX, and then goes off after a short period of time. After the voice terminal is powered up, you can pr ess to

test the lights and the display (if

applicable) on your voice terminal. If you press and then , you can perform a diagnostics

test of the PassageWay connection (if a PC has been con nected to the RS-232-D jack on the rear of the set) and the status of the Analog Adjunct (if one has been connected to the Analog Adjunct jack also on the rear of the set). For more information on the meaning of the diagnostics lights for the PC and the Analog Adjunct, see “PassageWay and Analog Adjunct Status Indications” later in this manual.

Shift button

A blue button which can be used to access two additional features (when is active, the red light next to the button is on):

• When used with , you can select a personalized ring from

among eight available patterns.

• When used with , you can perform a diagnostics test of

the PassageWay and/or the Analog Adjunct connected to the RS232-D jack and Analog Adjunct jack, respectively, on the rear o f the set.

Transfer button

For transferring a call to another voice terminal.

Test

Shift

Test

Shift

Hold

Test

Volume control button

For adjusting the volume of the following:

• The speakerphone or speaker when a call is in progress using the

2-way speakerphone or 1-way speaker

• The handset receiver level while a call is in progress using the

handset

• The tone ringer when the speaker is off and either the handset is

inactive or the tone ringer is active

Note: When the speaker is active, the ringer volume is automatically reduced to a low setting. The volume is restored when the speaker is turned off.

Remember: The Volume control button on your voice terminal does not control the volume level of adjunct equipment.

Telephone number card

For noting the area code and telephone number of your voice terminal.

Handset

A handset is provided for p lacing an d receiving calls . (T he h ands et is also known as the receiver.) In most cases, you must lift the handset (go off-hook) or activate the s peaker or speakerphone before you can use a feature.

Figure 2. Bottom View of the 8411 Voice Terminal

Routing channel

Line jack Adjunct

jack

Handset jack

for line cord and adjunct cord

ADJUNCT

LINE

Kickstand

The various components which appear on the bottom of the 8411 voice terminal are shown in Figure 2 and listed and explained below.

Handset jack

This jack is for connecting a handset, with handset cord, to your voice terminal. The jack is labeled

Adjunct jack

This jack is used for connecting an external speakerphone (such as an S101A or S201A Speakerphone) or a headset adapter (such as a 500A Headset Adapter) to your voice terminal.

The jack is labeled “ADJUNCT.”

Line jack

This jack is used for connecting a line cord to your voice terminal. The jack is labeled “LINE.”

Routing ch a nn e l

Thread the line cord (and adjunct equipment cord, if applicable) through the routing channel.

Kickstand

Can be lifted from the deskstand or can be left level with the bottom of the voice terminal. Check which kickstand adjustment allows you the best viewing angle of the display. (Only the 8411D has a display.)

Figure 3. A Rear View of the 8411 Voice Terminal

The Analog Adjunct jack and the RS-232-D jack, shown in Figure 3, are located on the rear of the voice terminal.

Analog Adjunct jack

This RJ11C jack is us ed for connecting analog equipment such as answering machines, fax machines, PC or laptop d ata/fax mo dem cards, data sets or modems, audio teleconferencing equipment, and TTY machines commonly used by the hearing impaired. For

more information about this connections, see “Connection with Analog Equipment” later in this section.

RS-232-D jack

This asynchronous RS-232 jack is used for connecting the voice terminal to the COM port on an IBM

-compatible personal computer on which you can load and use the Lucent T echn ologies PassageWay Solution software. For a description of the

PassageWay applications, see “The PassageWay Connection” later in this section.

Analog Adjunct jack

RS-232-D jack

The PassageWay Connection

The EIA RS-232 type jack on your 8411 voice terminal provides you with an interface between the voice terminal and the COM port on an IBM-compatible personal computer. This interface allows you to access Lucent Technologies PassageWay Solution software which you can install on your PC.

For more information on installing and using PassageWay Solution with your 8411 voice terminal, read the information contained in the PassageWay® Direction Connection Solution For

DEFINITY

Communications System 8411 Voice Terminal User’s Guide, 585-201-115. You can

order this book by calling the GBCS Publications Fulfillment Center at 1 800 457-1235.

Connection with Analog Equipment

Through the Analog Adjunct RJ11C jack on the rear of the set, the 8411 voice terminal provides connection with Analog Adjuncts such as answering machines, fax machines, PC or laptop data/ fax modem cards, data sets or modems, audio teleconferencing equipment, and TTY machines commonly used by the hearing impaired. On System 75, System 85, and the DEFINITY ECS G1 and G2 switches and DEFINITY ECS G3 releases prior to G3V4, Issue 3 (your system manager can tell you to which switch your voice terminal is connected), the analog equipment shares the telephone line with the voice terminal. Therefore, while the telephone is being used, you cannot use the Analog Adjunct at the same time, or vice versa. On the DEFINITY ECS G3V4, Issue 3 and later, the 8411 and the Analog Adjunct can be assigned separate telephone lines, and thus the voice terminal and Analog Adjunct can be used simultaneously.

The PassageWay Button (Button #9) and the Analog Adjunct Status Button (Button #10)

The system manager may choose to option Button #9 on the 8411 voice terminal, the next-to-last button in the second column (see Figure 1 for button numbering), so that the red and green lights

next to the button provide PassageWay status information. (See “PassageWay Status Indications” below.) If Button #9 is optioned in this manner, it is then disabled and CANNOT be used as a call appearance button.

The system manager may also choose to opt ion Button #10 (again, see Figure 1 for its location) so that its adjacent red and green lights provide Analog Adjunct status information. (See “Analog Adjunct Status Indications” on the next page.) If Button #10 is optioned in this way, the button’s function changes from a call appearance button to a local button that can be used to send a disconnect signal to the analog adjunct. (See “Sharing the 8411 Telephone Line with the Analog Adjunct” later in this section.)

Notes: If optioned by the system manager, the light indications next to these two buttons go on and off automatically.

If these buttons are optioned for PassageWay and Analog Adjunct status, Button #9 is always used to monitor Pas sageWay, and Button #10 is always used to monitor the Analog Adjunct.

You can also perform a diagnostics test of the PassageWay connection and the status of the Analog Adjunct by pressing and then

. These two button presses will activate

the red and green lights next to Buttons #9 and #10 to show the status of the PassageWay and Analog Adjunct connections.

Shift Test

PassageWay Status Indications

The 8411 provides the following status indications next to Button #9 for the PassageWay connection:

1. A Flash is a repeating pattern of 500 ms ON and 500 ms OFF.

2. A Wink is a repeating pattern of 750 ms ON and 250 ms OFF.

PassageWay

Status

Green Light Red Light

AT Command Mode Off On PassageWay Mode On Off DCP Looparound Flash

Flash

Switch Link Down Wink

Wink EIA Out-of-Sync Flash Off Memory Error/Wait

Modes

Off Flash

Program Mode On Flash

Analog Adjunct Statu s Ind ic ati on s

On the 8411 the GREEN light provides the following status indications, next to Button #10, for the Analog Adjunct connection.:

Analog Adjunct

Status

Green Light

The Analog Adjunct is off-hook

The Analog Adjunct is on-hook and idle

Off

The voice terminal is sending a ringing signal to the Analog Adjunct

Flash

The RED light next to Button #10 on the 8411 shows whether the Analog Adjunct OR the 8411 voice terminal currently has control of the telephone line.

Note: If the 8411, with Analog Adjunct, is connected to a DEFINITY ECS G3V4, Issue 3, (or later) switch, the red light next to Button #10, the button light that monito rs the Analog Adjunct interface, is always on.

Sharing the 8411 Telephone Line with the Analog Adjunct

When your 8411 voice terminal has not been assigned a separate telephone number for your analog adjunct, that is, the telephone line must be shared between your voice terminal and the analog adjunct connected to the Analog Adjunct jack, you CANNOT use your 8411 and the analog adjunct at the same time. If you desire to use your 8411 (the handset, the built-in speakerphone, or any adjunct equipment connected to the Speakerphone/Headset jack) while the analog adjunct is using the line, you must first disconnect the analog adjunct.

You may disconnect the analog adjunct manually using a button on the analog adjunct or use a PC

Which has control of the

telephone line?

Red light

The Analog Adjunct has control of the line

The 8411 voice terminal has control of the line, or the line is idle

Off

command if the analog adjunct is connected to the PC. Button #10 can also be used to disconnect the call on the analog adjunct if that button has been enabled for the disconnect function.

In addition to the manual and Button #10 methods for disconnecting the analog adjunct, going offhook and pressing the appropriate call appearance button will also cause the line to be switched to the voice terminal (the handset, speakerphone, or any adjunct equipment connected to the Speakerphone/Headset jack) and a disconnect signal will be sent to the analog adjunct. This method allows you to automatically disconnect the analog adjunct to:

• Answer an incoming call on another call appearance

• Originate a call on an idle call appearance

• Interrupt the analog adjunct and use the active call appearance

Note: This feature requires the 8411 to use the first three call appearance/feature buttons (the top three button in the first column) as call appearance buttons. If there are more than three call appearance buttons administered, the feature will still work with these (top) three buttons, but NOT with the additional call appearance buttons.

For incoming calls, the device that answers first (that is, the 8411 handset, 8411 built-in speakerphone, any adjunct equipment connected to the Speakerphone/Headset jack on the 8411, or the analog adjunct connected to the 8411 Analog Adjunct jack) gets control of the call. Note that not all incoming calls will cause a ringing signal to be sent to the analog adjunct. A ringing signal will be sent only if all call appearances are idle and the incoming call is either an inside call, a DID/Attendant call, or a Priority call.

A Quick Look at the Features

Here are brief descriptions of both voice features and display features that can be used with the 8411 voice terminal. Each description includes what each feature does and how you might want to use it.

Note: You will automatically have the following features on your voice terminal: Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer voice features and Normal Mode/the Exit feature (labeled on the voice terminal) among the display features. You may also be able to use the Speakerphone or the Speaker feature. Check with your system manager to see what other features you can use with the DEFINITY ECS Generic 1 or Generic 3 or System 75 switch.

Note: If you are using an 8411D voice terminal (which has a display), you may also be able to use up to 12 other features accessed with the softkeys and display control buttons. These features are in addition to the features administered on the call appearance/feature buttons on your voice terminal. Check with your system manager to see which softkey features are available to you.

Exit

Voice Features

Abbreviated Dialing (AD) Allows you to store selected telephone numbers for quick and

easy dialing. Each number can be a complete or partial telephone number, an extension number,

or a trunk or feature access code. Abbreviated Dialing offers four possible types of lists — personal, group, system, and enhanced, and you can have a total of three out of the four lists. Numbers on a personal list are programmable by you; numbers on group lists are programmable by the controller of the list; system lists are programmable only by the system manager. Use this feature as a timesaver for dialing frequently called, lengthy, or emergency numbers. Note: Check with your system manager concerning what types of lists you have and how many of each list. If your voice terminal is connected to a DEFINITY ECS G3V4 (or later), you can also program a number on an Abbreviated Dialing button that is not stored on an AD list. This Automatic Dialing button can be used for one-touch dialing of frequently called numbers.

Automatic Callback Sends you a special 3-burst ring indicating a previously busy or unanswered extension you dialed is now available. Use to avoid constant redialing when you wish to speak to someone who is frequently busy on the telephone or in and out of the office. Note: You can use this feature only for extensions, not for outside numbers.

Bridging/Manual Exclusion Permits you to answer or join calls to someone else's extension by pressing a br i dged appeara nce button on your voice terminal. This button can be any call appearance button labeled with another user’s primary extension number, as assigned to you by your system manager. Use to assist in handling calls for a designated coworker. Note: You can use the Manual Exclusion feature to keep other users with whom you have a bridged call appearance from listening in on an existing call.

Call Coverage/Consult Provides automatic redirection of certain calls to your voice terminal for answering. (Your system manager determines which calls will be sent to you.) Use to answer calls for other extensions for whom you provide coverage.

Note: If you are a covering user, you can use the Consult feature, after answering a coverage call,

to call the principal (the person for whom you are answering calls) for private consultation. Then, you can add the calling party to the conversation, transfer the call to the principal, or return to the calling party.

Call Forwarding All Calls Temporarily forwards all your calls to another extension or to an outside number, depending on your system. Use when you will be away from your voice terminal and you want your calls to be forwarded to a telephone number of your choice.

Call Park Puts a call on hold at your voice terminal, for retrieval at any extension. Use when you need to go elsewhere to get information during a call, or whenever you wish to complete a call from a different location. Also, if the call received is for someone else, use it to hold the call until the called party can answer it from another voice terminal.

Call Pickup Lets you answer a call at your voice terminal for another extension in your pickup group. Use when you wish to handle a call for a group member who is absent or otherwise unable to answer. Note: You can use this feature only if you and the called party have been assigned to the same pickup group by your system manager.

Conference Allows you to conference up to six parties on a call (including yourself) so you can conduct a 6-way discussion. Use to set up time-saving conferences, or to spontaneously include an additional party important to a conversation.

Diagnostics Allows you to perform a diagnostics test of the PassageWay connection and the status of the Analog Adjunct (if either of these is connected to your 8411 set). The red and green lights go on next to Buttons #9 and/or #10 to indicate the status of these two functions. F or more

information on the meaning of the PassageWay and Analog Adjunct lights, see “PassageWay and Analog Adjunct Status Indications” earlier in this guide.

Drop Disconnects from a call without requiring you to hang up the handset, turn off the speakerphone, or press the switchhook. Can also be used with the Conference feature to

disconnect the last party added. Use whenever you want to continue using the handset or speakerphone after ending a call.

Hold Puts a call on hold until you can return to it. While a call is on hold, you can place another call, activate another feature, answer a waiting call, or leave your voice terminal to do another task. Use when you have a call you don’t want to drop, but have to interrupt briefly to do something else.

Intercom (Automatic/Dial) Gives you quick access to specified extensions. With Automatic Intercom, you can call a predetermined partner by pressing a single feature button. With Dial Intercom, you can call any member of a predetermined group of users. (For the Dial Intercom feature, you need to know the group member’s 2- or 3-digi t code.) Use to rapidly dial fre quently called numbers.

Last Number Dialed Automatically redials the last extension or outside number you dialed. Use to save time in redialing a busy or unanswered number.

Leave Word Calling (LWC) Leaves a message for another extension to call you back. The called party will be able to dial message service (for example, an attendant, AUDIX

, a covering user, etc.) to retrieve a short, standard message which gives your name and extension, the date and time you called, and the number of times you called. Use whenever you wish to have someone call you back; it will help cut down on repeated call attempts. This feature also allows other people in your system to leave a message for you.

Message Your Message light goes on when a caller has left a message for you. You can then

follow your system manager’s local message retrieval procedures to get your message. Mute Allows you to turn off the microphone of the built-in speakerphone or the handset. Use

when you want to confer with someone in the room with you, but you do not want the other person on the call to hear your conversation.

Priority Calling Allows you to call an extension with a distinctive 3-b urst ring to ind icate you r call requires immediate attention. Use when you have important or timely information for someone.

Select Ring Allows you to choose your own personalized ringing pattern for your voice terminal from among eight available patterns. Use to help distinguish your incoming calls from those of other nearby voice terminals. This feature is accessed by pressing

and then

Send All Calls Temporarily sends all your calls to the extension of a person designated by your system manager to answer them when you cannot (perhaps a secretary or receptionist). Use when you will be away from your desk for awhile, or when you do not wish to be interrupted by telephone calls.

Speaker (Listen-Only) Allows you to place calls or access other voice features without lifting the handset. However, in order to speak to the other party, you must use the handset. Use with feature activities that require listening only, such as on-hook dialing, monitoring calls on hold, and group listening situations. Note: Your voice terminal has either the Speaker (listen-only) or the Speakerphone function. Check with the system manager to see how your voice terminal is administered.

Speakerphone Allows you to place and answer calls or access other voice features without lifting the handset. Use the built-in speakerphone any time you prefer hands-free communication, both speaking and listening, or for group conference situations. Note: Your voice terminal is set for either the Speaker (listen-only) or the Speakerphone (listen and speak) feature. Check with your system manager to see how your voice terminal is administered.

Test When the voice terminal is initially powered up, the red light next to

flashes if the

link with the PBX is not (or not yet) operational. The light changes to steady red when the voice terminal is able to communicate with the PBX, and then goes off after a short period of time.

Shift

Hold

Test

After the voice terminal is powered up, you can press to test the lights and the display on your voice terminal.

Transfer Transfers a call from your voice terminal to another extension or outside number. Use when your caller needs to speak further with someone else.

Test

Display Features and Features Used with the Softkeys

Note: If you are using an 8411D voice terminal (which has a display), you can also use up to 12 additional features accessed with the softkeys and display control buttons. Your system manager can tell you which softkey features are available to you.

Directory Searches for the extension of another user in your location by allowing you to key in

the user’s name with the dial pad. Use as a handy quick reference source for extension number information.

Exit Use

to leave Display (call-handling) Mode (after using any display or softkey

feature) and return to Normal (call-handling) Mode. Once you are in Normal Mode, you can use the display to identify current call appearance, calling/called party, and calling/called number.

Feature Status Indication Indicates the status of each feature accessed with the softkeys. If the feature is active, an arrow ( ) appears above the feature abbreviation; if the arrow does not appear above the feature, the feature is off.

Inspect Shows you call-related information for an incoming call when you are already active on a call. Use to identify and screen new calls.

Message Retrieval Allows you to retrieve messages left for you when your Message light is on. Will also let you retrieve messages for other voice terminals not equipped with a display (if you are authorized as a systemwide message retriever by your system manager). Use to quickly and conveniently check messages, even when you are already on a call.

Normal See “Exit.” Stored Number Allows you to check the number stored on an Abbreviated Dialing button or

as an item on an Abbreviated Dialing list. Also lets you see what number you last dialed (via Last

Exit

Number Dialed feature). Use to verify Abbreviated Dialing list items before placing a call or reprogramming a number, and to make sure the Last Number Dialed feature is appropriate to use.

Time/Date Shows you the date and time. Use as a handy calendar and clock. Timer Allows you to measure elapsed time. Use in order to keep track of time spent on a call or

task.

How to Use the Features

The procedures which appear in the sections, Voice Feature Procedures and Display Feature Procedures, give short, step-by-step instructions for using each feature. For your convenience,

the features in each section are listed alphabetically.

General Instructions

Use the following special instructions for operating your voice terminal.

• The first time you use these procedures, you will need to customize them for yourself by

obtaining the following information from your system manager:

➤ Your system manager may assign call appearances or features to the 10 call appearance/

feature buttons on your voice terminal. To the right of each feature name in this section is a box. For each feature you have on y our vo ice terminal or fea ture you c an access with the

softkeys (see “Note” below), mark a in the blank box as a reminder. (The Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer voice features and the Normal Mode/ the Exit feature [labeled

on the voice terminal] display feature are already marked

for you.) You may also be able to use the Speakerphone or the Speaker feature. Check with your system manager to see what other features you can use with the DEFINITY ECS Generic 1 or Generic 3 or Syst em 75.

✔

Exit

Note: If you are using an 8411D voice terminal (which has a display), you may also be able to use up to 12 additional features accessed with the softkeys and display control buttons. Check with your system manager to see which softkey features are available on your voice terminal and then put a checkmark in the box beside each of those features.

➤ Any feature not appearing on a button or accessed with the display and softkeys can be

activated or canceled by dialing a 1-, 2-, or 3-digit feature access code. Ask your system manager for the feature access codes for the features you need, and then write the assigned code number in the provided blanks in each feature procedure.

• T o operate a fea ture, you must have the handset off-hook (removed fr om the cradle of the

voice terminal) or the speaker or speakerphone on unless otherwise noted.

• If you receive an intercept tone (high-pitched, alternating high and low tone) while attempting

to operate any feature, you have taken too much time to complete a procedural step or have made a dialing error. Hang up, get dial tone, and begin again at Step 1.

• System 75 is available in more than one version. Some features, such as Abbreviated Dialing,

Call Forwarding All Calls, Last Number Dialed, and Priority Calling operate slig htl y differently with Version 1, and possibly Version 2, than they do with later versions. If you are using Version 1 or 2 of the System 75 software, you should check the section titled Troubleshooting later in this guide before you use any of these four features.

Conventions Used in The Following Procedures

This box represents a call appearance button, which is used exclusively for placing or receiving calls. The button has a red light and a green status light and is labeled with an extension number (shown as xxxxx).

and

Each of these boxes represents a button that has a feature assigned to it. The button is labeled with the feature name, sometimes followed by an extension number (shown as xxxxx)

or a person’s name.

This rectangular box, 2 lines by 24 characters, represents the 8411 display screen (for those sets that have a built-in display). Like the example to the left, the second line appearing on the display will most likely list the features you can access with the softkeys. For directions on using the display and softkeys, see the section titled Using the Display, Softkeys, and Display Control Buttons.

xxxxx

Feature Feature xxxxx

LWC CnLWC Cnslt AutCB Timer

Troubleshooting (Later in This Guide)

Later in this guide you will find a short section on troubleshooting. Use the procedures listed in that section if you have problems in using your voice terminal.

Quick Reference Lists (at the Back of This Guide)

At the back of this guide is a set of quick reference lists. Use them to record your feature access codes and trunk codes, Abbreviated Dialing personal list items, and message and attendant extensions. Once you have completed the lists, remove the page from the guide (tear along the perforation), and keep the lists near your voice terminal.

[handset tones]

The tone that appears in brackets after a step, such as [dial tone], indicates what you should hear from your handset (or speakerphone) after successfully performing that step. For a list of tones and their meanings, see the section titled Tones and Their Meanings.

Using the Display, Softkeys and Display

Control Buttons

If you are using an 8411D voice terminal (which has a display), the following information will help you use the display, the softkeys, and the display control buttons.

The softkeys are the four keys labeled with arrows ( ) located directly below the display. The four display control buttons, labeled , ,

and are located under the softkeys. Figure 4 shows the location of the softkeys in relation to the display above the softkeys and the display control buttons belo w them.

Figure 4. The Display, Softkeys, and Display Control Buttons

Menu Exit

8411D

Softkeys Display control buttons

Display

NextPrevMenu Exit

Entering Softkey Mode and Viewing the Three Feature Option Screens

There are three separate feature option screens. Each of these screens allows you to select from four different features.

You can enter Softkey Mode by pressing the display option bu t ton labeled . The followin g is an example of a feature option screen.

The top line of each feature option screen shows you the status of each of the four features. An arrow appears above the feature name or abbreviation if that feature is active. If there is no arrow above the feature, the feature is not active. In the above example, the Automatic Callback feature is active because there is an arrow above that feature abbreviation.

Note: If the feature requires you to dial a telephone number or extension, such as Call Forwarding, you will temporarily see the digits you are dialing, rather than the arrow, above the feature name.

LWC CnLWC AutCB Timer

The second line on each feature option screen shows the features you can access. To use any of these features, you must press the softkey below the feature name or abbreviation. For example, on the feature option screen shown above, you can leave a message for another extension to call you back by pressing the softkey below LWC (the Leave Word Calling feature). If you want to cancel the message, press the softkey below CnLWC (the Cancel Leave Word Calling feature).

To see the next set of four features, press the display control button labeled ; to move back a screen, press the display control button labeled . Press or until the feature you want to use appears on the second line.

The following flowchart (Figure 5) shows the default features for the three feature option screens. These are the 12 softkey features available when the voice terminal (with display) is shipped from

the factory. Also, see “Other Softkey Features That May Be On Your Display” in this section.

Figure 5. The Three Default Feature Option Screens

Note: An error tone (one beep) sounds when you have made a mistake in your softkey entries.

Press

at any time to exit softkey mode and return to Normal (call-handling) Mode.

LWC CnLWC AutCB Timer

CFrwd CPark TmDay PCall

Prog Pause Mark Wait

Leave

Wo rd

Calling

Cancel

LWC

Automatic

Callback

Timer

Call

Forwarding

Call

Park

Time/

Date

Priority Calling

Abbreviated Dialing (AD)

Program

Pause

Mark

Wai t

Exit

Other Softkey Features That May Be On Your Display

Figure 5 shows the 12 default softkey features, those features that can be accessed with the softkeys when the 8411D voice terminal is initially installed. However, if the voice terminal is connected to a DEFINITY ECS G3V3 (or later) switch, the system manager may substitute other softkey features in their place. The following table is a list of these alternate features and the feature abbreviation associated with each.

Abbreviation Feature

AD Abbreviated Dialing buttons (can be multiple buttons)

Cnslt Consult

Count ACD Stroke Co unt (can be up to 10 buttons)

CPkUp Call Pickup

Dir Directory*

Excl Manual Exclusion

HFAns Internal Auto Answer

†

IAuto Automatic Intercom

IDial Dial Intercom

* A button should be administered, if access to System

Directory is provided. It is also desirable for

to be administered.

† This feature is available only with the DEFINITY ECS G3V2

(and later) switch.

Abbreviation Feature

IDial Dial Intercom Inspt Inspect

Last Last Num ber Dial ed

RngOf Ringer Off

SAC Send All Calls

SFunc Abbreviated Dialed Special Function

Spres Abbreviated Dialing Suppress

Stats ACD Agent Statistics Stop Abbreviation Dialing Stop/Indefinite Wait

View Stored Number

Call Display

Next Display

Using the Softkeys to Activate a Feature

Your display and softkeys allow you to access up to 12 switch-related features. For example, you may want to use the Priority Calling feature to call another extension with a distinctive 3-burst ring. You can activate this feature with the softkeys in the following way:

To access a feature with the softkeys (Priority Calling is used in this example)

1 Press

• The display shows the initial feature option screen:

2 Press

• The display shows:

LWC CnLWC AutCB Timer

CFrwd CPark TmDay PCall

3 To use the Priority Calling feature, press the softkey below

PCall and then dial the extension. Note: When the feature is activated, after the display screen

shows you the digits you are dialing, an arrow appears above the feature, as in the example below. If there is not an arrow above the feature, the feature is off.

When both parties hang up from the call, the arrow above PCall (showing feature status indication) disappears.

CFrwd CPark TmDay PCall

Voice Feature Procedures

Handset and Speaker

When placing calls or using the voice features, you have the option of doing so by lifting the handset or by pressing . If your voice terminal is set for the Speakerphone feature, pressing simultaneously activates the built-in microphone so you can place and answer calls without lifting the handset.

Note: Before you can use this feature, AD buttons must first be assigned by your system manager. (These AD locations can be assigned to actual buttons, or you may be able to access them with the softkeys.)

Usually, an Abbreviated Dialing number is part of a Personal List, Group List, System List, or Enhanced List. You can have a total of three lists; the programmed number can be up to 24 digits and characters. (Special Characters such as Pause count as two digits.)

However, if your voice terminal is connected to a DEFINITY ECS G3V4 (or later), you can also program a number on an Abbreviated Dialing button that is not stored on an AD list; this programmed number can be up to 16 digits and characters. (Special Characters such as Pause

Abbreviated Dialing (AD)

Speaker

count as two digits.) The Automatic Dialing button can be used for one-touch dialing of frequently called numbers.

If you hear the intercept tone while programming, start over from the beginning. If you have an 8411D (with display), you may be able to use the following softkey features with

Abbreviated Dialing (Press

and then the softkey below the feature abbreviation.)

• Program (labeled Pr og) — You can program a telephone number, extension, or feature access

code on an AD button.

• Pause (labeled Pause) — A 1.5-second pause can be placed in an AD number, such as

between an access code and the telephone number.

• Mark (labeled Mark) — Numbers included after a Mark on an AD button are dialed in Touch-

Tone signal form.

• Wait (labeled Wait) — Numbers included after a Wait on an AD button are delayed 5 to 25

seconds until the voice terminal receives dial tone from the switch.

• Suppress (labeled Spres) — Suppressed numbers are dialed but not shown on the display (an

“s” appears instead). Used for passwords or authorization codes.

To program/reprogr am an AD button

1 On a separate sheet of paper, write down the outside numbers,

extensions, and/or feature access codes you want to program Note: Each AD button will hold one complete phone

number or feature access code.

2 Pick up handset [dial tone]

Note: If you are using the built-in speakerphone, you must

either press a call appearance button or press before you begin Step 3.

3 If you are using an 8411 with a display , press and then

press the softkey below Prog If your 8411 does not have a display or if Prog is not

available on your display, press or Dial AD Program access code __________

[dial tone]

4 Press to be programmed [dial tone] 5 Dial outside number, extension, or feature access code you

want to store Note: If your 8411 has a display, you may be a ble to use the

softkeys to add special functions such as Pause, Mark, or Wait into the telephone numbers programmed on the AD button.

Speaker

Program

AD xxxxx

If you are programming an outside number, be sure to include a trunk code, if applicable.

If the programmed number is associated with a list, it can be up to 24 digits. If the stored number is NOT associated with a list (that is, an Automatic Dialing button), it can be up to 16 digits. See your system manager if you need help.

6 Press [confirmation tone]

• Number is stored

• Repeat Steps 4 through 6 to program additional buttons

7 Hang up or press to end programming

To place an AD call

1 Press selected [ringback tone] 2 Call is automatically dialed

Drop

AD xxxxx

To program/reprogr am an outside number, extension, or feature access code into a personal list

1 On a separate sheet of paper, write down the outside numbers,

extensions, and/or feature access codes you want to program as items on your personal lists(s)

Note: Each phone number or feature access code is stored as a separate item.

2 Pick up handset [dial tone]

Note: If you are using the built-in speakerphone, you must

either press a call appearance button or press before you being Step 3.

3 If you are using an 8411 with a display, press and then

press the softkey below Prog If your 8411 does not have a display or if Prog is not

available on your display, press or Dial AD Program access code __________

[dial tone]

4 Dial Personal List number (1, 2, or 3)

[dial tone]

5 Dial list item (1, 2, 3...)[dial tone]

Speaker

Program

6 Dia l number you want to st ore (up to 24 digits)

Note: If your 8411 has a display, you may be a ble to use the

softkeys to add special functions such as Pause, Mark, or Wait into the telephone number programmed on the AD button.

If you are programming an outside number, be sure to include a trunk code, if applicable.

7 Press [confirmation tone]

• Number is stored

• Repeat Steps 5 through 7 if you want to program

additional items on the same list; press and begin again at Step 1 if you want to program items on another list

8 Hang up or press to end programming

Note: Record your personal list items on the Abbreviated

Dialing list in the back of this guide; group, system, and enhanced lists can be obtained from your system manager.

Drop

You can access this feature with the softkeys only if your voice terminal has a display and if the

feature’s abbreviation, AutCB, appears on the second line of one of the feature option screens.

To place a call using an AD list button or code

1 Press or or

or Dial appropriate AD List code:

• List 1 __________

• List 2 __________ [dial tone]

• List 3 __________

Note: An may also be available; see your system manager.

2 Dial desired list item (1, 2, 3...)

• Call is automatically dialed [ringback tone]

Automatic Callback

Pers List Grp List Sys List

Enhcd List

To automatically place another call to an extension that was busy, did not answer, or returned call waiting ringback tone

1 If you are using an 8411 with a display, press and then

press the softkey below AutCB during call attempt If your 8411 does not have a display or if AutCB is not

available on your display, press during call attempt [confirmation tone]

Note: If you send your calls to coverage after activating Automatic Callback, you callback calls will still ring at your extension and will not be redirected to coverage.

2 Hang up

• You will get a 3-burst priority ring when both you and the

called extension are idle; when you answer, regular ringing is sent to the called party

3 Lift handset when you hear priority ring

Note: Automatic Callback is automatically canceled after 30

minutes.

AutoCallBk

You can access the Manual Exclusion feature with the softkeys only if your voice terminal has a

display and if the feature’s abbreviation, Excl, appears on the second line of one of the feature option screens.

To cancel Automatic Callback

1 If you are using an 8411 with a display , press and then

press the softkey below AutCB again (while on-hook)

If your 8411 does not have a display or if AutCB is not available on your display, press again (while onhook)

Bridging/Manual Exclusion

To answer a bridged call 1 Press of bridged call

Note: If your terminal has Ringing Appearance Preference, this step is not necessary; you will automatically be connected to the call when you lift the handset.

2 Pick up handset or press

AutoCallBk

xxxxx

Speaker

To use Manual Exclusion to prevent other bridged terminals from entering a call (on a per call basis)

1 If you are using an 8411 with a display , press and then

press the softkey below Excl while active on a call If your 8411 does not have a display or if Excl is not

available on your display, press while connected to the call

Note: Pressing or pr essing the softkey below Excl reactivates bridging.

Excl xxxxx

You can access the Consult feature with the softkeys only if your voice terminal has a display and

if the feature’s abbreviation, Cnslt, appears on the second line of one of the feature option screens.

Call Coverage/Consult

To answer a call for a coworker for whom you are a coverage point

1 Press of incoming call when ring begins or green light

flashes Note: The call is not at your terminal until the green light is

flashing.

To leave a message for a coworker to call the original caller’s extension

1 Press while connected to the call

[confirmation tone]

Note: To leave a message for a coworker to call you, activate Leave Word Calling instead.

xxxxx

Cvr CallBk

To use the Consult feature to talk privately with a coworker after answering a redirected call

1 Press [dial tone]

• Call is put on hold

2 If you are using an 8411 with a display , press and then

press the softkey below Cnslt If your 8411 does not have a display or if Cnslt is not

available on your display, press

[priority ring to coworker]

or Dial coworker’s extension Note: You can privately discuss call; if coworker is not

available, press the fluttering to reconnect to call.

3 Press again to send call to coworker

or Press to make it a 3-party call

Transfer

Consult

xxxxx

Transfer

Conf

You can access this feature with the softkeys only if your voice terminal has a display and if the

feature’s abbreviation, CFrwd, appears on the second line of one of the feature option screens.

Call Forwarding All Calls

To temporarily redirect all calls to an extension or outside number of your choice

1 If you are using an 8411 with a dis play, press and then

press the softkey below CFrwd (while on-hook or off-hook)

If your 8411 does not have a display or if CFrwd is not available on your display, press (while on-hook or off-hook)

or Dial Call Forward access code __________ (while on-hook or off-hook) [dial tone]

Note: If you have console permission, next, dial the extension number whose calls are to be forwarded; receive dial tone.

2 Dial extension or number where calls w ill b e sent

[confirmation tone]

Call Fwd

Note: Some voice terminals have restrictions on where calls can be forwarded (see your system manager).

3 Hang up

Note: You may hear a ring-pin g tone from y o ur voice

terminal as each call is forwarded.

To cancel Call Forwarding

1 If you are using an 8411 with a display, press and then

press the softkey below CFrwd (while on-hook) [dial tone]

If your 8411 does not have a display or if CFrwd is not available on your display, press (while on-hook)

or Dial Call Forward cancel code __________ (while on-hook) [confirmation tone]

• Your calls will now ring at your own voice terminal

Call Fwd

You can access this feature with the softkeys only if your voice terminal has a display and if the

feature’s abbreviation, CPark, appears on the second line of one of the feature option screens.

Call Park

To park a call at your extension (for retrieval at any extension)

Note: To use the Call Park feature on an 8411 with display (if Call Park is one of your softkey features), press and then the softkey below CPark. Then hang up.

or, if a button has been assigned to your voice terminal, press and hang up.

Otherwise, follow the instructions below.

1 Press [dial tone] 2 Dial Call Park access code __________

[confirmation tone]

3 Press again

• Call is parked

4 Hang up

Call Park

Transfer

To retrieve a parked call from any extension

1 Pick up handset o r press [dial tone] 2 Dial Call Park access code __________

[confirmation tone]

3 Dial extension where call is parked

[confirmation tone]

• If returning to call parked at your voice terminal, dial your

own extension

Note: If you receive intercept tone, the parked call has been disconnected or retrieved by someone else.

Speaker

You can access this feature with the softkeys only if your voice terminal has a display and if the

feature’s abbreviation, CPkUp, appears on the second line of one of the feature option screens.

Call Pickup

To answer a call placed to a member of your pickup grou p when your voice terminal is idle

1 If you are using an 8411 with a display, press and then

press the softkey below CPkUp If your 8411 does not have a display or if CPkUp is not

available on your display, press or Dial Call Pickup access code __________

• Called voice terminal stops ringing

• You are connected to ringing call

Conference

CallPickup

✔

To add another party to a call (for a total of up to six parties)

1 Press [dial tone]

• Present call is put on hold, and you are given a new call

appearance; all other parties remain connected to each other

2 Dial number of new party and wait for answer

Note: You can privately discuss the call with the new party

at this time; if no answer or busy, press fluttering to return to held call.

3 Press again

• All parties now connected

• Repeat Steps 1 through 3 for additional conference

connections

Conf

xxxxx

Conf

To add a call you’ve put on hold to another call you’re connected to

1 Press [dial tone]

• Held call light continues to flutter;

current call light also flutters

• You are given a new call appearance

2 Press of call on hold (first call) 3 Press again

• All parties are now connected

To drop the last party added to a conference call

1 Press

• Last party you added is droppe d

• You remain connected to other parties

Note: Parties other than the last one must disconnect to be released from the conference call.

Conf

xxxxx

Conf

Drop

For procedures on using the Diagnostics features, see “Test/Diagnostics” later in this section.

Diagnostics

Drop

To disconnect from a normal call and obtain dial tone without hanging up the handset

1 Press [dial tone]

Note: If you press during a conference call, the last

party added will be dropped, and you will remain connected to the other parties.

Handset Volume

✔

Drop

✔

To raise or lower the receive level volume of the handset

1 While han ds et is off-hook, press the Volume control button

• To raise the volume, press the right half of the Volume

control button labeled ; to lower the volume, press the left half of the Volume control button labeled

• If your 8411 voice terminal has a display, it shows:

(There are eight possible volume settings. On the display, one arrow is the lowest setting, and eight arrows is the highest setting.)

Hold

HANDSET L>>>>> H

✔

T o put a call on hold while you answer another call, make a call, or perform some other task

1 Press

• Green light next to held call flutters

Note: If you put a conference call on hold, the other parties remain connected.

To answer a new call while active on another

1 Press

• Green light next to held call flutters

2 Press of incoming call

• You are connected to incoming call

To return to held call

1 Press of held call

• You are connected to held call

Note: If you are active on a call and you press the of the held call, the active call will be dropped.

Intercom (Automatic/Dial)

Hold

xxxxx

You can access this feature with the softkeys only if your voice terminal has a display and if the

feature’s abbreviation, IAuto (for Automatic Intercom feature), or IDial (for the Dial Intercom feature) appears on the second line of one of the feature option screens.

To make a call to your predetermined Automatic Intercom partner

1 If you are using an 8411 with a display, press and then

press the softkey below IAuto (while off-hook)

If your 8411 does not have a display or if IAuto is not available on your display, press (while offhook) [ringback tone]

• Special intercom ring is sent Note: If call is unanswered, press while call is

ringing if you want to redirect it to coverage.

IcomAuto xxx

Go to Cvr

To dial a call to a member of your Dial Intercom group

1 If you are using an 8411 with a display, press and then

press the softkey below IDial (while off-hook)

If your 8411 does not have a display or if IDial is not available on your display, press (while off-hook) [dial tone]

• Green light goes on steadily

2 Dial group member’s 1- or 2-digit code

[ringback tone]

• Special intercom ring is sent Note: If call is unanswered, press

while call is

ringing if you want to redirect it to coverage.

To answer any intercom call

1 Pick up h and set

• You are connected to call

Note: If you are active on another call, first press , then press flashing . To return to the held call, press the of the held call.

IcomDial xxx

Go to Cvr

Hold

xxxxx

You can access this feature with the softkeys only if your voice terminal has a display and if the

feature’s abbreviation, Last, appears on the second line of one of the feature option screens.

Last Number Dialed

To automatically redial the last number you dialed (u p to 24 digits) (extension , outside number, or trunk/feature access code)

1 If you are using an 8411 with a display, press and then

press the softkey below Last (while on-hook or off-hook)

If your 8411 does not have a display or if Last is not available on your display, press (while on-hook or off-hook)

or Dial Last Number Dialed access code __________ (while on-hook or off-hook)

LastDialed

You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, LWC, (for the Leave Word Calling feature) or CnLWC (for the Cancel Leave Word Calling feature), appears on the second line of one of the feature option screens.

Leave Word Calling (L WC)

To leave a message after dialing an extension (when your call is not answered, you hear a coverage or busy tone, or you have been put on hold)

1 If you are using an 8411 with a display, press and then

press the softkey below LWC before hanging up your handset If your 8411 does not have a display or if LWC is not

available on your display, press before hanging up at your handset [confirmation tone]

• Message light goes on at called voice terminal

(if so equipped)

Note: If reorder tone is heard, message is not stored; try again.

LWC

To leave a message without ringing an extension

1 If you are using an 8411 with a display, press and then

press the softkey below LWC (while on-hook or off-hook)

If your 8411 does not have a display or if LWC is not available on your display, press (while on-hook or off-hook)

or Dial Leave Word Calling access code __________ (while on-hook or off-hook) [dial tone]

2 Dial extension [confirmation tone]

• Message light goes on at called voice terminal

(if so equipped)

3 Hang up or press

LWC

Drop

To cancel a Leave Word Calling message

Note: You cannot cancel a message left for an AUDIX subscriber.

1 If you are using an 8411 with a display, press and then

press the softkey below CnL WC (while on-hook or off-hook)

If your 8411 does not have a display or if CnLWC is not available on your display, press

(while on-hook

or off-hook) or Dial Leave Word Calling cancel code __________ (while

on-hook or off-hook) [dial tone ]

2 Dial extension [confirmation tone]

Note: If reorder tone is heard, message is not canceled; try

again.

Message

To retrieve a message when your Message light is on

1 If your set has a display, see the Message Retrieval procedures

under the Display Features Procedures heading. Otherwise, see your system manager for instructions regardi ng you r l ocal message retrieval procedures

Cancel LWC

✔

Note: When you are talking on the handset, the Mute feature affects the microphone associated

with the handset rather than the speakerphone. This feature has no effect on an external speakerphone attached to your voice terminal.

Mute

To prevent the other party from hearing you (To mute the handset or speakerphone microphone)

1 Press

• Red light next to goes on and the other party

cannot hear you

2 When you are ready to resume conversation with the other

party, press again

• Red light next to goes off and the other party can

hear you again

Note: When the voice terminal is set for the Speaker (listenonly) feature, the light next to goes on whenever you are using the speaker.

The Mute feature turns off automatically when you hang up, or switch from the speakerphone to the handset or from the handset to the speakerphone.

✔

Mute

You can access this feature with the softkeys only if your voice terminal has a display and if the

feature’s abbreviation, PCall, appears on the second line of one of the feature option screens.

Priority Calling

To place a priority call (3-burst ring)

1 If you are using an 8411 with a display, press and then

press the softkey below PCall (while on-hook or off-hook)

If your 8411 does not have a display or if PCall is not available on your display, press (while on-hook or off-hook)

or Dial Priority Calling access code __________ (while on-hook or off-hook) [dial tone]

2 Dial the extension [ringback tone]

• Wait for called party to answer

Note: If your call is not answered and you wish to redirect it to coverage, press while call is ringing.

Priority

Go to Cvr

T o change a regular call into a priority call (when you hear a call waiting ringback tone)

1 If you are using an 8411 with a dis play, press and then

press the softkey below PCall If your 8411 does not have a display or if PCall is not

available on your display, press

2 Wait for called party to answer

Note: If you still receive a call waiting ringback tone, wait a

few minutes and try again.

Priority

Select Ring (and Ringer Volume)

To select a personalized ring 1 Press

• Red light goes on steadily

2 Press

• Red light next to winks

• Current ringing pattern plays and repeats every four

seconds

• If your 8411 has a display, it show s the ringing pattern

you are hearing, such as:

3 Continue to press (and then release) (or , if you are using

a display set, you can also press or ) to cycle through all eight ringing patterns

✔

Shift

Hold

Shift

SELECT RING PATTERN: 1

Hold

4 When you hear the desired ringing pattern,

press again

• You hear confirmation tone (two rising tones), and your

new ringing pattern is set

• If your 8411 has a display, it shows the number of the

ringing pattern you have selected

• Red light next to goes off Note: If you receive a call, go off-hook, or lose power

during selection, the process is interrupted and you must start again.

To adjust ringer volume if necessary (speaker is not active)

1 To raise the volume, press the right half of the

Volume control button labeled ; to lower the volume, press the left half of the Volume control button labeled

• If you have a display, it shows:

Shift

RINGER L>>>>> H

(There are eight possible volume settings. On the display, one arrow is the lowest setting, and eight arrows is the highest setting.)

One full ring cycle will sound to demonstrate the new volume.

You can access this feature with the softkeys only if your voice terminal has a display and if the

feature’s abbreviation, SAC, appears on the second line of one of the feature option screens.

Send All Calls

To send all calls (except priority calls) immediately to coverage (If your system manager has provided a coverage path for your extension)

1 If you are using an 8411 with a display, press and then

press the softkey below SAC (while on-hook)

If your 8411 does not have a display or if SAC is not available on your display, press (while on-hook)

or Dial Send All Calls access code __________ (while on-hook) [confirmation tone]

Note: You may hear a ring-pin g tone from y o ur voice terminal as each call is forwarded.

Send Calls

To cancel Send All Calls 1 If you are using an 8411 with a display, press and then

press the softkey below SAC again (while on-hook)

If your 8411 does not have a display or if SAC is not available on your display, press again (while onhook)

or Dial Send All Calls cancel code __________ (while on-hook) [confirmation tone]

Send Calls

Note: Your voice terminal is set for either the Speaker (listen-only) or the Speakerphone (listen

and talk) function. Check with your system manager to see which of these two features you can use. Use the following procedures if your voice terminal is set for the Speaker (listen-only) feature.

Speaker

To place a call without lifting the handset, or to use speaker with any listening-only feature activity (such as, monitoring a call on which you have been put on hold or for group listening)

1 Press

• Red light next to goes on;

red light next to goes on

2 Place call or access selected feature 3 Adjust speaker volume if necessary

• To raise the volume, press the right half of the Speaker

Volume control button labeled ; to lower the volume, press the left half of the Speaker Volume control button labeled

Speaker

Mute

Note: In order for the other party to hear you, you must speak through the handset.

• If you have a display, it shows:

(There are eight possible volume settings. On the display, one arrow is the lowest setting, and eight arrows is the highest setting.)

To turn off the speaker and return to ha ndset

1 Pick up h and set

• Red light next to and red light next

to go off

• Speaker goes off

SPEAKER L>>>>> H

Speaker

Mute

To mute the microphone associated with the handset so the other party cannot hear you

1 Press

• Red light goes on and other party cannot hear you

2 Press again to resume talking to other party through

handset

• Red light goes off and other party can hear you again

To activate the speaker while using the handset

1 Press

• Red light next to and the red light next

to go on steadily

• The speaker is active, and the handset is turned off

To end a call (while the handset is on-hook and only the speaker is active)

1 Press

• Red light next to and red light next

to go off

Speakerphone

Mute

Speaker

Mute

Speaker

Mute

Note: If you are uncertain whether your voice terminal is set for the Speaker (listen-only) feature or the Speakerphone (listen and talk) feature, check with your system manager.

Use the following procedures if your voice terminal is set for the Speakerphone (speak and listen) feature.

T o place/answer a call without lifting the handset, or to use speakerphone with any feature

1 Press

• Red light next to

goes on steadily

2 Place or answer call, or access selected feature 3 Adjust speakerphone volume if necessary

• To raise the volume, press the right half of the Volume

control button labeled ; to lower the volume, press the left half of the Volume control button labeled

Speaker

• If you have a display, it shows:

(There are eight possible volume settings. On the display, one arrow is the lowest setting, and eight arrows is the highest setting.)

Note: The Volume control does not affect an external speakerphone attached to your voice terminal.

To prevent the other party from hearing you

Note: If the Speakerphone feature is not active, the Mute feature turns off the microphone associated with the handset (not the speakerphone). However, if the speakerphone is active and the handset is not active, then the Mute feature turns off the microphone associated with the speakerphone (not the handset).

1 Press

• Red light goes on and other party cannot hear you

2 Press again to resume talking to party

• Red light goes off and other party can hear you again

SPEAKER L>>>>> H

Mute

To change from speakerphone to handset

1 Pick up handset and talk

• Red light goes off next to

To change from handset to speakerphone

1 Press

• Red light goes on next to

2 Hang up handset

To end a call

1 Press again to hang up

• Red light next to

goes off

Speaker

Test/Diagnostics

To test the lights and the display on your voice terminal

1 While on-hook or off-hook, press and hold

• Red light next to goes on

Note: If the red light next to

flashes rather than

goes on steadily, it means that the voice terminal is not communicating with the PBX. In such a case, see your system manage r.

• The lights go on steadily in two groups, and, if your 8411

has a display, all the display segments fill in

2 To end test, release

• Lights return to pretest state; red light next

to goes off

Note: If the display or the lights do not respond during the test, notify your system manager.

✔

Test

To perform a diagnostics test of the PassageW ay connection and the status of the Analog Adjunct (if either of these is connected to your 8411 set)

1 Press 2 Press

• The red and green lights go on next to Buttons #9 and/or

#10 to indicate the status of these two function s. For more information on the meaning of the PassageWay and

Analog Adjunct lights, see “PassageWay and Analog Adjunct Status Indications.”

Note: If you press any voice terminal buttons or if you receive or place a call during the diagnostics test, the test is terminated and the voice terminal returns to Normal Mode.

Transfer

Shift

Test

✔

T o send present call to another extension or outside number

1 Press [dial tone]

• Present call is put on hold and green light next to the held

call flutters

• You are given a new call appearance

2 Dial number that call is to be transferred to

[ringback tone]

• Remain on line and announce call; if no answer or busy,

return to held call by pressing its

3 Press again

• Call is sent to dialed number

4 Hang up

Transfer

xxxxx

Transfer

Display Featur e Procedures

This section includes the procedures for seven display features you may use with the 8411 voice terminal equipped with a display. However, note that the display, along with the softkeys and display control buttons, can also be used for accessing up to 12 softkey features. For procedures on using the display and softkeys and a list of the features that can be accessed with the softkeys,

see “Using the Display, Softkeys, and Display Control Buttons” earlier in this guide.

Call Information

You may have as many as 10 call appearance buttons. Beginning with the first button in the upper left hand corner of your faceplate and going down, the display identifies the buttons in the left column as a through e. The buttons in the right column are identified as f through j. When the display shows it represents call information for the first call appearance button. The next button down would be shown as , and so on, contin uing through if all 10 of the buttons are used for call appearances.

When you dial an extension, that number is shown then replaced by the called party’s name and extension.

When a call is received from another extension, the caller’s name is shown; when a call is received from outside, “OUTSIDE CALL” or a trunk identifier is shown.

b= j=

The display remains in Normal (call-handling) Mode until you activate one of the other disp lay or softkey features. After using any of these features, return to Normal (call-handling) Mode by pressing

Exit

You can access this feature with the softkeys only if your voice terminal has a display and if the

feature’s abbreviation, Dir, appears on the second line of one of the feature option screens. If the Directory feature is used while any of the (softkey) feature option screens are displayed, the

directory information is displayed for five seconds, and then the display reverts back to the previous softkey disp l ay.

Lucent Technologies Voice Terminal 8411, 8411D, DEFINITY Generic 1, DEFINITY Generic 3, DEFINITY System 75 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual