Lucent Technologies Definity 8434DX User Manual

DEFINITY® Communications System Generic 2 and System 85

8434DX Voice Terminal User’s Guide

555-104-767 Comcode 107985525 Issue 2 October 1997

NOTICE

While reasonable effort s we re m ad e to ensu re that the information in this do cu men t was comp let e and a ccu rat e a t t he t im e of pri nti ng , Luce nt Te chn olo gi es ca n a ssu me n o responsibility for any errors. Changes or corrections to the information contained in this document may be incorporate d into futur e issue s.

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Order: Document No. 555-104-767

Issue 2, October 1997

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HEARING AID COMPATIBILITY

This voice terminal is H e arin g Aid Comp atible (HAC). In addition, some units have

“HA C ” printed o n t h e m.

YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY

You are responsible for th e security of you r sys te m . Luc en t Technologies does not warrant that this prod uc t is im mune from or will prevent unauthorized use of common-ca rrie r tele co mm unication ser vic es or facilitie s ac ce ss ed thr o ugh or connected to it. Luc ent Technologies will not be responsible for any charges that result from such unauthorized use. Product administration to prevent unauthorized use is your responsibility and your system manager should read all documents provided with this prod u ct to fully un d erst a nd the feat ur es availab le th at m ay reduce your risk of incurring charges.

TRADEMARKS

DEFINITY and AUDIX are registered trademarks of Lucent Technologies

REFERENCES TO AT&T

Any references within this text to American Teleph one and Telegraph Corporation or AT&T should be interpreted as references to Lucent Technologies Incorporated. The exception is cross-references to books published prior to December 31, 1996, which retain their original AT&T titles.

Prepared by

Your 8434DX Voice Terminal

The 8434DX voice terminal is designed so you can conveniently use the many features of the Lucent Technologies DEFINITY

Communications System Generic 2

as well as the features of System 85. Figure 1 and Figure 2 show two different versions of the 8434DX.

• On the 8434DX voice termi nal shown in Figure 1, the button allows you

to access two additional features. You can sel ect a personal ized ringin g pattern for your voice termin al by p ressing and then . With this version of the 8434DX, you can also manually adjust the acoustical quality of the built-in speakerpho ne for its surrou nd in g e nvir o nm e nt (th e Reset Sp e ak e rp ho n e featu re ) by pressing followed by .

• The version of the 8434DX voice terminal shown in Figure 2 has a butt o n

which allows you to select a personalized ringing pattern for your voice terminal. You do not need to manually reset your speakerphone with this version.

Before using your 8434DX voice terminal, look at Figures 1 and 2 below an d on the next page in order to familiarize yourself with the type of voice terminal you are using and then read the description and procedures for each feature you wish to access.

Shift

Hold

Shift Speaker

Ring

Figure 1. One Version of the 8434DX Voice Terminal

Volum e

Shift

Transfer

Test Conf

Mute Drop

Speaker

Hold

Reset Spkr

456

ABC D EF

MNOJKLGHI

PQRS TUV WXYZ

Dial pad

Hold/Ring button

24 Call

Message ligh t

Speaker/

Display

Handset jack

Line jack

Speakerphone/headset

Ring

NextPrevExit

Expansion

Message

LINE

EX MOD

Reset

Speaker

button

adapter jack (on back of voice terminal)

(on back of voice terminal)

appeara nc e / feature buttons

modul e jack (on back of of voice

terminal)

Handset

Transfer bu tto n

Conference

Shift button

Test butto n

Mute butto n

Softkeys

Display control

Drop butto n

Volume control

10 Call

button

buttons

appearance

feature buttons

button

Figure 2. Another Version of the 8434DX Voice Terminal

Hands et ja ck

Volume

Ring

Transfer

Test Conf

Mute Drop

Speaker

Hold

456 78

ABC DEF

MNOJKLGHI

PQRS TUV WXYZ

Dial pad

24 Call

Message

Display

Line jack

Speakerphone/headset

NextPrevMenu Exit

Expansion

LINE

EX MOD

adapte r jack (on back of voice terminal)

(on back of voice terminal)

appeara nc e / feature buttons

module jack (on back of voice terminal)

Hold button

light

Handset

Transfer but ton

Conference

Ring button

Test button

Mute button

Speaker button

Softkeys

Display control

Drop button

Volume control

10 Call appearance/

button

buttons

feature bu tto ns

button

The following features on the 8434DX voice terminal shown in Figures 1 and 2 are listed alphabetically for your conveni ence. Explana tions for each feature are also provided.

Conference button

For setting up conference calls. This button is labeled

Dial pad

The standard 12-button pad for dialing phone numbers

and accessing fe atur e s. The lette rs “Q” and “Z” have been added to the appropriate dial pad keys for directory access, and the “5” button on your dial pad has raised bars for visually-imp aire d use r s.

Display

A 2-line by 40-character display.

Display control buttons

These four buttons are labeled , , , and

is used to enter Softkey Mode and access

the first feature option screen.

is used for exiting the Display Mode and returning to

Normal (call-handling) Mode.

and are used to go back and forth through

the feature option screens.

Drop button

For disconnecting from a call or dropping the last party added to a conference call.

Conf

Menu Exit

Exit

Expansion Module jack (on back of voice terminal)

The “EX MOD” jack cannot be used on voice terminals connected to a DEFIN IT Y Ge n er ic 2 or to a System 85.

Handset

A handset is provided for placing and receiving calls. (The handset is also known as the rec eiver.) In most cases, you mu st lift the hand set (go of f-hook) or ac tivat e the speaker or speake rphone before you can use a feature.

Handset jack (on back of voic e terminal)

This jack is for connecting a hand se t to you r voice term in al. The jack is labeled

Hold button

A red button for putting a call on hold.

(On some 8434DX voice terminals, this can be used as a Hold/Ring button)

If your 8434DX has a button, you can press and then to select a personalize d ring for you r vo ice terminal from eig ht po ssible ringing patte r ns.

Line jack (on back of voice terminal)

This jack is used for connecting a line cord to your voice terminal. The jack is labeled “LINE.”

Message light

A red light which goes on steadily when a message has been left for you. This button may be labele d M essage or .

Mute button

For turning off the microphone associa t ed with the hands et or the built-in speakerphone so the other person on the call cannot hea r yo u.

Ring button

If your 8434DX has a button, you can use this button to select a personalized rin gin g p atte r n from eight p ossible ringing p a tte rns.

Shift Shift

Hold

Ring

Shift button

A blue button on some 8434DX voice terminals which can be used to access two additional features (when is active, the red light ne xt to the button is on):

When used wit h , you c a n se lect a per so nalized ring from among eight available patterns.

When used wit h , you can pe rfo rm an acoustic test of the environment and adjust the speakerphone to the surrounding acousti c environment for optimal performance (for the built-in speakerphone option only ). Note: This feature needs to be used only on those 8434DX voice terminals on which the Reset Spkr label appears u nder t h e

button.

Softkeys

The five buttons located below the display and labeled with arrows ( ), correspond to words on t he di s pl ay s creen. You can use the softkeys along with display control keys to access up to 15 features on your voice terminal in addition to those features administered on the call appearance/ feature buttons.

For a list of the features that can be accessed with the softkeys, check with your system manager . For procedures for using these softkey features, see “Using the Display, Softkeys, and Display Control Buttons” later in this guide.

Shift

Hold

Speaker

Speaker button

For accessing the built-in 2-way speakerphone. Note: Your voice terminal can be set for either the Speaker

(listen-only) f eature or the Speakerphone (listen and talk ) feature. Che c k wit h yo ur syste m m anager to see how your Speaker button is to be used.

(On some 8434DX voice terminals, this can be used as a Speaker/Re set Spkr button)

If your 8434DX has the Reset Spkr label under the button, you can also use the Reset Speakerphone feature. When you press and then

(your voice

terminal must be on-hook, and it must be set for the Speakerphone feature), you hear a set of tones as the speakerphone performs an acoust i c t es t of the enviro nment . When the tones stop, your spea k e rphone has finis he d adjusting itself for optimal performance and is ready for use.

Speakerphone/headset adapter jack (on back of voic e terminal)

This jack is used for connectin g an exter n al spe ak erphone (such as an S101A or S201A Speakerphone) or a headset adapter (such as a 500A Headset Adapter) to your voice terminal. The jack is labeled .

10 Call appearances/ feature buttons (on left)

At least three of these 10 buttons on the top l eft of the voic e terminal are devote d to incom ing and outing calls (call appearances) and are labeled wit h an e xte ns io n nu m be r. The remaining buttons can also be call appearance buttons, or they can access features (feature buttons) and are therefore labeled with a feature name.

Speaker

Shift Speaker

Test button

When the voice term inal is in itially powered up, the gr een light next to

flashes if the link wit h the DEF I N ITY

switch or with System 85 is not (or not yet) operational. The light changes to steady green when the voice terminal is able to communi cate with the DEF I N ITY switch or with System 85, and then goes off after a short period of time. After the voice terminal is powered up, you can press to

test the lights and the display on your voice terminal.

24 Call appearances/ feature buttons (on right)

These 24 buttons on the right of the voice terminal can be used either for inc oming or outgoi ng calls (call appearances) and are labeled with an extension number or for accessing features (feature buttons) and are labeled with a feature name. Each has a red light telling you this is the line you are using or this is the line you will get when you lift your han ds e t. The gre e n sta tus light ne xt to each call appearance and feature button tells you the line or feature is being used.

T ransfer button

For transferring a call to another voice terminal.

Test

V olume control button

For adjusting the volume of the followin g:

• The speakerphone or speaker when a call is in progress using the 2-way sp e aker p ho ne or 1-way speaker

• The handset receiver level while a call is in progress using the hand se t

• The tone ringer when the speaker is off and either the handset is inactive o r the to ne rin ge r is ac tive

Note: When the speaker is active, the ringer volume is automatica lly red uc e d to a low set ting. The volume is restored when the speaker is turned off.

Remember: The Volum e co ntrol but ton on your vo ice terminal does not control the volume level of adjunct equipment.

A Quick Look at the Features

Here are brief descriptions of both voice features and display features that can be used with the 83434DX voice te rminal. Each description includ e s what each featur e does and how you might want to use it.

Note: You will automatical ly hav e th e following features on your vo ic e term inal : Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer voice features and Normal Mod e/Exi t featu re (labele d on the voice term inal ) among the display features. You may also be able to use the Speakerphone (and Reset Speakerphone) or the Speaker feature. Check with your system manager to see what other features you can use with the DEFINITY Generic 2 or with System 85.

You may also be able to use up to 15 other features accessed with the softkeys and display control buttons. These features are in addition to the features administered on the call appearance/feature buttons on your voice terminal. Check with your system manage r to see whic h so ftk e y feat ure s are availabl e to yo u.

Voice Features

Abbreviated Dialing (AD) Allows you to store selected telephone numbers for quick

and easy dialing. Each number can be a complete or partial telephone number, an

Exit

extension number, or a feature or trunk code. There are three possible types of

lists — personal, group, and syste m — and you c a n hav e a total o f thre e lists . Numbers on a personal list are programmable by you; numbers on all other lists are programmable o nly by the syste m manager. Use this feature as a timesaver for dialing frequently called, lengthy, or emergency numbers. Note: Check with your system mana ge r for th e types of lists you have and how m a n y of e ach li st.

Automatic Callback Sends you a spec ial 3-bur st rin g ind ic atin g a pre viously busy or unanswere d ex tensio n is no w availa ble . Use to avoi d constant redialing wh en yo u wish to speak to someone who is frequently busy on the telephone. Note: You can use this feature only for extensions, not for outside numbers.

Bridging /Ma n ua l Exclusion Permits you to answer or join in calls to someone else's extension by p re ssi ng a bridged appearance button on your voice terminal. This button can be any call appearance butto n labeled with an other us er’s primary extension nu m be r, as assigned to you by your system manage r. Use to assist in handling calls for a des ignated coworker. Note: You can use the Manual Exclusion feature to keep ot her users with whom yo u have a bridged call ap pe a ran ce fro m listening in on an existing call.

Call Coverage/Consult Provid e s a utomat ic redire ction of certain ca lls to yo ur vo i c e terminal for answ e rin g. (Your system manager determ ine s which calls will be sen t to you.) Use to answ er cal ls for oth e r exte ns io ns for whom yo u p rov id e cov e rag e. C all Coverage can also aut omatically redir ec t your calls when your vo ice te rminal is busy, you are out of the office, or you have pressed the Send All Calls button. Note: If you are a covering user, you can use the Consult feature, after ans w e ring a coverage call, to call the principal (the person for whom you are answering calls) for private consultation. Then, you can add the callin g party to the convers atio n, transfer the call to the principal, or return to the calling party.

Call Forwarding — Busy/Don’t Answer Temporarily for war d s all your calls to another extension or to the attend ant if your vo ice te rminal is busy or you do not answer your calls within a preset number of rings. Use when you want your calls to be forwarded to a telephone number of your choice.

Call Forwar di ng — Follow Me Temporarily forwards all your calls to another extension or to an outside number, depending on your system. Use when you want your calls to be automatically forwarded to a telephone number of your choice.

Call Park Puts a call on hold at yo ur vo ice te rmin al, for ret rieval at any extension. Use when you need to go elsewhere to get informat io n duri ng a call, or whene ver you wish to complete a call from a differ e nt locat ion . Als o, if the call receiv e d is for someone else, use it to hold the call until the called party can answer it from another voice termi nal.

Call Pickup Lets you ans we r a call at your vo ic e term inal for anoth e r extension in your pickup group. Use when you wish to handle a call for a group member who is absent or unable to answer. Note : You can use this feature only if you and the called party have bee n assig ne d to the sam e pic ku p group by yo u r sys te m man age r.

Conference Allows you to add a third party to a cal l, so you can conduct a 3-way conversation. (If you want to conference more than three parties, call your attendant for assistance.) Use to set up time-saving conferences, or to spontaneously include a third party important to a conversa t io n.

Drop Disconnects f rom a call wit ho ut requiring you t o ha ng up the handset, tur n off the speakerphone , or press the switchhook. Can also be used with the Conference feature to disconnect the last party added. Use whenever you want to continue using the handset or speakerphone for another action after ending a call.

Hold Puts a call on hold until you can return to it. While a call is on hold, you can place another call, activate anoth e r featur e, ans wer a wait ing c all, or leave your

voice terminal to do ano th e r task . Use wh e n you have a call you don’t want to dr op , but have to interrupt briefly to do something else.

Intercom (Automatic/Dial) Gives yo u quick access to spec if ie d extensions. With Automatic Intercom, you can call a predetermined partner by pressing a single feature button. With Dial Intercom, you can call any member of a predetermined group of users. (For the Dial Intercom feature, you need to know the group member’s 2- or 3-digit code.) Use to rapidl y dial frequen tly cal l ed numbers .

Last Number Dialed Automatically redials the last number you dialed, either an extension or an outside number. Use to save time in redialing a busy or unanswered number. Available with DEFINITY Generic 2 and with System 85 R2V4 and some R2V3 systems. Check with yo u r system manager to see if the feature is available in your system. Note: This feature can be accessed either with the softkeys or by pressing an administered feature button.

Leave Word Calling (LWC) Leaves a message for another extension to call you back. The called party will be able to dial mes sage center, AUDIX, a covering user, to retrieve a sho rt, standard me ssag e wh ich gives your nam e and e xte nsion, the dat e and time you cal led, and the nu m be r of time s yo u calle d. Use any tim e you want to have someone call you ba ck; it wil l help cut down o n rep eate d call att empts. This feature also allow s ot her p eople in yo u r sys te m to leave a message for you.

Message Lets you know a caller has left a message for yo u wh en the m essage ligh t goes on. You can then follow your system manager’s local message retrieval procedures to get your message. See the Message Retrieval procedures under the Displa y Feature s heading.

Mute Allows you to turn off the microphone of the built-in speakerphone or the handset. Use wh en you want to confer with some o n e in th e room wit h yo u, but yo u do not want the other person on the call to hear your conversation.

Priority Call ing Allows you to call ano ther extension with a distinctive 3-burst rin g to indicate your call requires immediate attention. Use when you have important or timely inform ation f o r som eo ne .

Reset Speakerphone O n those voice terminals that have the Reset Spkr label under the button, you can use this feature to initiate an acoustic test of the surrounding environment by using a sequence of tones. When the tones stop, your speakerpho ne has finished ad justing itself for optimal perform a nc e . It is now re ad y for use. Use whenever you move your voice terminal to a different location (even in the same room), or whenever the light next to

is fluttering, or when the

display shows you a message that the sp ea k erp ho n e nee ds to be r eset . You can access this feature by pressing

and then or pressing the softkey

below the word “Begin ” on the di splay. Important: You only need to use this feature if the Reset Spkr label ap pea rs un d er the button and the vo ice te rmin al is set for the Speakerphone feature.

Select Ring Allows you to choo se yo ur own personalized ring ing pa tt er n fo r yo ur voice terminal from among eight available patterns. Use to help distinguish your incoming calls from those of other nearby voice terminals. Note: According to the 8434DX voice terminal yo u ar e using , this feat ure is acce ssed ei ther by press ing

and then (if your 8434DX has a button) or by pressing the

button (if your voice terminal has a button).

Send All Calls Temporarily sends all your ca lls to the ex te nsion of a person designated to answer them when you cannot (perhaps a secretary or receptionist).

Speaker

Shift Speaker

Speaker

Shift Hold Shift Ring Ring

Use when you will be away from your desk for awhile, or when you do not want to be interrupted by telephone calls.

Speaker (Listen-Only) In the listen-only mode, allows you to place calls or access other voice featu re s wit ho ut lifting the ha ndse t. Ho wever, in order to speak to the other party, you must use the handset. Use with feature activities that require listening only, suc h as di aling while the han d se t is on- hoo k , mo nito r ing calls o n hold , and retrieving messag es . No te: Your voice terminal may be administered for either Speaker (listen-on ly) or the Speakerphone (list and talk) function. Check with the system manager.

Speakerphone Al lo ws yo u to place and answer calls or access other voice features without lifting the han d se t. Use the built-in speak erp hone any time you pre fer hands-free communication, both speaking and listening, or for group conference situations. Note: Your voice terminal has either th e Spea k er (liste n-only) or the Speakerpho ne (liste n and speak) feature. Check with yo ur syste m m anager to see how your voice te rm inal is admini stere d . Note: If your 8434D X has a button, you can press and then to initiate the Reset Speaker phon e feat ur e. As the built -i n speak erp hon e perfor ms a test of the surrounding acoustic envir o nm e nt , you will hear a sequence of tone s. When the tones stop, your speakerphone has finished adjusting itself for optimal performance. It is now ready for use. (See “Rese t Speaker p hone.”) Important: You can us e this fea ture onl y if the Reset Spkr label appears under the button.

Test When the voice terminal is initially powered up, the green light next to flashes if the link wit h the DEF I NI TY switc h o r wit h System 85 is not (or not yet) operational. The light changes to steady green when the voice terminal is able to communicate with the DEFINITY switch or with System 85, and then goes off after

Shift Shift Speaker

Speaker

Test

a short period of time. After the voice terminal is powered up, you can press to test the lights and the display on your voice terminal.

Transfer Transfers a call from your voice terminal to another extension or outside number. Use when your caller needs to speak further with someone else.

Display Features and Features Used with the Softkeys

Note: Besides the display features listed and described below, you can use also up to 15 additional features accessed with the softkeys and display control buttons. Your system manager can tell you which softkey features are available to you.

Exit Use

to leave Display Mo d e (afte r us ing any display or softk e y feat ur e)

and retu rn to Norm a l ( call-handling) Mode . Once you a r e in Normal Mode, y o u ca n use the display to identify current call appe aran ce, callin g/ call ed pa rt y, and calling/called number.

Feature Status Indication Indicates the status of each feature accessed with the softkeys. If the feature is active, an arrow ( ) appe ars above the featu re abbreviation; if the arrow does not appear above the feature, the feature is off. If the feature requires you to dial a telephone number or extension, such as Call Forwarding, you will temporarily see the digits you are dialing, rather than the arrow, above the feature name.

Inspect Shows you call-related informatio n for an incom in g call wh e n you are already active on a call. Use to identify and screen ne w calls .

Message Retrieval Allows you to retrieve m essages left for you wh en yo ur M essage light is on. Will also let you retrieve m e ssages for other voice te rm in als no t eq ui ppe d with a display (if you are authorized as a systemwide message retriever by your

Test

Exit

system manager). Use to quickly and conveniently check messages, even when you are already on a call.

Normal See “Exit.” Time/Date Shows you the date and time. Use as a handy calendar and clock. Timer Allows you to measur e elap sed tim e. Use in ord er to kee p track of time spe nt

on a call or task.

How to Use the Features

The procedures which appear in the sections, Voice Feature Procedures and Displa y Feature Procedur es, give short, step-by-step instructions for using each

feature. For your convenience, the features in each section are listed alphabetically.

General Instructions

Use the following special instructions for operating your voice terminal.

• The first time you use these procedures, you will need to customiz e t hem for yourself by obtaining the followin g inf orm ation from your syste m m anager:

➤ Your system manager may assign call appearances or features to some of the

34 call appearance/feature buttons on your voice terminal. T o the right of each feature nam e in this section is a box. For each feature yo u hav e on yo ur vo ice

terminal or feature you can access with the softkeys (see “Note” below), mark a in the blank box as a reminder. The Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer voice features and the Normal Mode/Exit feature are already marked for you. You may also be able to use the Speakerphone (and Reset Speakerphone) or the Speaker feature. Check with your system manage r t o see what othe r features you can use with the DEFINITY Generic 2 or with System 85.

Note: You ma y also be able to use up to 15 additional features accesse d with the softkeys and d isplay control butto ns . Che c k with your syst em m anager to

✔

see which softkey features are available on your voice terminal and then put a checkmark in the box beside each of those featur es .

➤ Any feature not appearing on a button o r accesse d with the display and

softkeys can be activated or can celed by dialing a 1-, 2-, or 3-digit feature access code . Ask yo ur syste m m a n a ger f o r the feature access codes for th e features you need, and then write the assigned code number in the provided blanks in each feature procedure.

• If you receive an intercept tone (high-pitche d, altern ating high and low to ne) while attempting to operate any featu re , you have tak e n to o muc h time to complete a procedural step or have made a dialing error. Hang up, get dial tone, and begin again at Step 1.

Conventions Used in The Following Procedures

and

Each of these boxes represents a button that has a feature assigne d to it. Th e button is labe led with the feature name , some tim e s fo llo wed by an e xte ns io n number (shown as xxxxx) or a person’s name.

This rectangular box, 2 lines by 40 ch aracte rs , represents the 8434DX dis play screen . Li ke t he example to the left, the second line appearing on the display will mo st lik el y list the f e atur e s you can access with the softkeys. For directions on using the display and softkeys, see the section titled Using the Display,

Softkeys, and

[handset tones]

The tone that appears in brac k ets after a ste p, such as [dial tone], indicates what you should hear from your handset (o r sp e ak er p ho ne ) af te r su ccessfully performing that step.

For a list of tones and their me anin g, see th e sec tion titled Tones and Their Meanin gs.

Feature

Feature xxxxx

LWC CnLWC Cnslt AutCB Timer

Troubleshooting (Later in This Guide)

Later in this guide yo u will find a short section on troubleshootin g. Use the procedures listed in that section if you ha ve pro ble ms in using your voice te rminal.

Quick Reference Lists (At the Back of This Guide)

At the back of this guide is a set of quick reference lists. Use them to record your feature access codes and trunk codes, Abbreviated Dialing personal list items, and message and atte nd ant ext en sions. Once you ha ve com plet e d the lis ts, rem ov e the page from the guide (tear along the perforati on ) , and keep the list s near your voi ce terminal.

Using the Display, Softkeys and Display

Control Buttons

The following in for m ation will help you use the d isp lay, the softkeys, and the display control buttons on yo ur 8434DX voice terminal.

The softkeys are the five keys labeled with arrows ( ) located directly below the display. The four display control buttons, labeled , ,

and

are located under the softkeys. Figure 3 shows the location of the softkeys in relation to the display above the sof tkeys and the display co ntrol buttons below them.

Figure 3. The Display, Softkeys, and Display Control Buttons

Menu Exit

Softkeys Display

control

Display

NextPrevMenu Exit

buttons

Entering Softkey Mode and Viewing the Three Feature Option Screens

There are three separate feature option screens. Each of these screens allows you to select from five different features.

You can enter Softkey Mode by pressing the displa y opti on button label ed . The following is an example of a feature option screen.

The top line of each feature option screen shows you the status of each of the five features. An arrow appears above the name of a feature if that feature is active. If there is no arrow above the feature, the feature is not active. In the above example, the Automatic Callback feature is act ive bec au se the re is an arro w above that feature name.

Note: If the feature requires you to dial a telephone number or extension, such as Call Forwarding, you will temporarily see the digits you are dialing, rather than the arrow, above the feature name.

The second line on each feature option screen shows the feat ures you can access. To use any of these features, you must press the softkey below the feature name. For example, on the feature option scre en shown on the previous page, yo u can leave a message for another extens io n to call yo u bac k by pres sing the so ftkey be lo w LWC

LWC CnLWC Cnslt AutCB Timer

(the Leave Word Calling feature). If you want to cancel the message, press the softkey below CnLWC (the Cancel Leave Word Calling feature).

To see the next set of five features, press the display control button labeled ; to move back a screen, pres s the d isplay control button labele d . P ress

or until the feature you want to use appears on the second line.

The following flowc har t (Figure 4) shows the features on each of the three feature option screens.

Figure 4. The Three Feature Option Screens

LWC CnLWC Cnslt AutC B Timer

CFrwd CPark Excl TmDay PCall

Prog Pause Spres Mark Wait

Leave

Word

Calling

Cancel

LWC

Automatic

Callback

Timer

Call

Forwarding

Call Park

Time/

Date

Priority Calling

Abbreviated Dialing (AD)

Program

Pause

Mark

Wait

Manual

Exclusion

Consult

Suppress

Note: On the DEFINITY Generic 2 or on System 85, the Call Forwarding feature

accessed with the softkeys is Call Forward — Follow Me. To use the Call Park feature on the DEFINITY Generic 2 or on System 85, the Call

Park button must be administered as an Abbreviated Dialing button and programmed with the Call Park trunk group access code. The Recall feature must be administered on one of the feature buttons .

An error tone (one beep) may sound when you have made a mistake in your softkey entries.

Press at any time to exit Softkey Mode and return to Normal (call-handling) Mode.

Exit

Using the Softkeys to Activate a Feature

Your display and softkeys allow you to access up to 15 switch-related features. For example, you may want to use the Priority Calling feature to call another extension with a distinctive 3- bur st ri ng. You can activate this feature wit h the sof tk ey s in the following way:

To access a feature with the softkeys (Priority Calling is used in thi s example)

1 Press

• The display shows the initial feature option screen:

2 Press

• The display shows:

LWC CnLWC Cnslt AutCB Timer

CFrwd CPark Excl TmDay PCall

3 To use the Priority C alling feature , press the softkey

below PCall and then dial the extension. Note: When the feature is activate d , after th e

display scre e n shows you the digits you are di aling , an arrow appears above the feat ur e, as in the example below. If there is not an arrow above the feature, the feature is off.

When bot h parties ha n g up fro m the c all, t he arr o w above PCall (showing f ea tur e status indicatio n) disappears.

CFrwd CPark Excl TmDay PCall

Resetting the Speakerphone with the Softkeys (When Powering Up the Voice Te rminal)

Important: You can use the Reset Speakerphone feature only if the Reset Spkr label appears under the butt on.

When you fir st pow e r up the vo ice te rm inal, the follow ing d isp lay appears.

When you reset the speakerphone on your voice terminal, you hear a set of tones as the speakerphone performs an acoustic test of the environment. When the tones stop, your spea k erp ho n e has finished adju sting itself for optimal perfor m an ce and is ready for use. For more information about the Reset Speakerphone feature, see

“Reset Speakerphone” in the Voice Feature Procedures section later in this guide. Note: If you are using an 8434DX without the button, the voice te rmin al

will automatically reset the built-in speakerphone when needed.

Speaker

PLEASE RESET SPKR.

Begin Cancel

Shift

T o reset the speakerphone (when the voice terminal is first powered up)

1 Press the softkey below Begin to reset the

spea ke rphone (Pre ss the so ftke y belo w Cancel if you do not want to reset the spe a ker p ho ne at this time. How ev e r, note that the red ligh t next to

will continue to

flutter.)

• If you press the softke y be lo w Be gi n, the di sp lay shows the follo win g tim e d scr een:

• You will hear a set of risin g tone s as th e speakerphone adjusts itself to the surrounding acoustical env ironment. These tones ar e

autom a tic. No u se r re sp onse is r equired .

Speaker

OPTIMIZING PERFORMANCE

OF THE SPEAKERPHONE.

Voice Feature Procedures

Note: Wh en pla cin g and ans w erin g calls or using the voice f eatures, you have the option of doing so by liftin g the handset or by pressing . If your voice terminal is set for the Speak e rp h o ne feat ure , pr essing simultane ously activates the built-in microphone so you can place and answer calls without lifting the handset.

Note: Before you can use this feature, AD buttons must first be assigned by your system manage r . If you hear th e in te rc ept ton e while pro gr am m ing , star t o ver fro m the beginning.

You may also be able to use the following softkey features with Abbrevi ated Dialin g. (Press

and then the softkey be low the fea ture abb reviation.)

• Program (labeled Prog) — You can program a telephone number, extension, or feature access code on an AD button.

• Pause (labele d Pause) — A 1.5-second pause can be placed in an AD number, such as between an access code and the telephone number.

• Mark (labeled Mark) — Numbers included after a Mark on an AD button are dial e d in Touch-Tone signal f o rm.

Abbreviated Dialing (AD)

Speaker Speaker

• Wait (labeled Wait) — Numbers included after a Wait on an AD button are delayed 5 to 25 seconds until the voice terminal receives dial tone from the switch.

• Suppress (labeled Spres) — Suppressed numbers are dialed but not shown on the display (an “s” appears instead). Used for passwords or authorizat i on codes.

To program or reprogram an outside number, extension, or feature access code into a personal list

1 On a separate sheet of paper, write down the outside

numbers, extensions, and feature acc ess codes you want to progr am as ite ms on yo ur pers onal list

2 Press and then press the softkey below Prog

(while off-hook) or, Press

(while off-hook)

or Dial the Abbreviated Dialing Program access code __________ (while off-hook)

[confirmation tone]

3 Press

or Dial the Personal List code __________

4 Dial the desired list item number (for example, 0-9,

01-95, and so on, depending on list size

[dial tone]

Program

Personal List

5 Dial the outside number, extension, or feature access

code you wa nt to store Note: You may also be able to use the softkeys to

add special functions such as Pause, Mark, Suppress, or Wait into the programmed telephone numbers.

6 Press

or Press

[confirmation tone]

• Number is stored

• Repeat Steps 3 through 6 if you want to program

additional item s on the same list

7 Hang up or press to end programming

• If you want to continue programming, begin again at Step 1 to program another pe rson al list

Note: Record your perso nal list items on the Abbreviate d Dialing list in the back of this guid e ; group and system lists are available from the controlle r o f the lis t or fr om your system manager.

Personal List

Drop

To place a call using a personal, group, or system list

1 While off-hook, press or or

or Dial the appropriate Abbre viated Dialing list code

(while off-hook)

• Personal __________ [dial tone]

• Group __________ [dial tone]

• System __________ [dial tone]

2 Dial the desired list item (1, 2, 3..., 01, 02...)

• Stored number is automatically dialed

Personal List Group List

System List

To program an Abbreviated Dialing ( AD) button

1 While off-hook, press and then press the

softkey below Prog or Press (while off-hook) or Dial the Abbreviated Dialing Program

access code __________ (while off-hook)

[confirmation tone]

2 Press the selecte d 3 Dial the outside number, extension, or feature access

code you wa nt to store Note: You may also be able to use the softkeys to

add special functions such as Pause, Mark, or Wait into the telephone numbers programmed on the AD button.

4 Press again [confirmation tone] 5 Hang up or press to end programming

To see the number stored on an Abbreviated Dialing (AD) button

1 While on-hook, press the selec t ed

• Stored number is shown

2 Press to return to the normal display or repeat

Step 1 to see another number

Program

AD xxxxx

Drop

AD xxxxx

Exit

To place a call using an Abbreviated Dialing ( AD) button

1 While off-hook, press the selected

• Call is automatically dialed [ringback tone]

Automatic Callback

To automatically place anoth e r ca ll to an extension that was frequently busy

1 Press and then press the softk e y below

AutCB before or during call attempt or Press before or during the call

attempt [dial or confirmation tone]. or Dial the Automatic Callback access code before

the call attempt __________ [dial tone]

2 Hang up (within seven seconds) or press

• Y ou will get a 3-burst priority ring when both your voice terminal and the called extension are idle

AD xxxx x

Auto Callback

Drop

3 Pick up the hand set when you hear pr iority ring

[ringback tone]

• A call is automatically placed to the called extension, whi ch rece ive s reg ular ringing

Note: Only one Automatic Callback call at a time can be placed, and Automatic Callback is canceled after 20 to 40 minutes if the callback call is unanswered.

To cancel Autom atic Callback

1 While off-hook, press and then press the

softkey below AutCB again or Press again (while off-hook) or Dial the Automatic Callback cancel code

__________ (while off-hook) [confirmation tone]

• Green light goes off

Auto Callback

Bridging/Manual Exclusion

To answer a bridged call 1 Press the call app e ara nc e butto n o f the bridged call

Note: If your terminal has Ringing Appearance Preference , this step is no t nece s sar y; you will automatically be connected to the call wh e n you lift the handset.

2 Pick up the ha ndse t o r pre ss

To prevent other bridged voic e t erminals from enteri ng a ca ll (on a per-call basis)

1 While on a call, press and then press the

softkey below Excl or Press while connected to the call Note: Pressing the softke y be lo w Excl or pressing

again reactivates bridging.

Speaker

Exclusion xxxxx

Call Coverage/Consult

To answer a call for a coworker for whom yo u are a coverage point

1 Press the call appearance button of the incoming call

when ring begins or green light flashes Note: The call is not at your term inal un til the

green light is flashing.

T o leave a message telling a cowork e r t o ca ll the

original caller’s extension

1 Press while connected to the call

[confirmation tone]

Note: To leave a message telling a cowork e r to call you, press

instead.

Coverage CallBack

LWC

To use the Consult feature to talk privately with a coworker after answering a redirecte d call

1 Press or [dial tone]

• Call is temporarily put on hold

2 Press and then press the softkey below Cnslt

or Press [prior it y ring to cowo rker] or Dial the coworker’s exte ns io n

[single-burst rin g to cowo rk er]

Note: You can privately disc uss call; if the cowork er is not available, press the call appearance button next to the flutte ri ng lig ht to reco nn e ct to the call.

If your coworker has activated Send All Calls, you must use th e Co nsult featur e t o reac h yo ur coworke r .

3 Press again to send the call to the coworker

or Press to make it a 3-party call

Transfer Conf

Consult

Transfer

Conf

Call Forwarding — Busy/Don’t Answer

To activate Call

Forwarding — Busy/Don’t Answer

Note: To find out which type of Call Forwarding

activates,

contact you r system manager.

1 While off-hook, press

or, Dial the Call Forwardin g — Bus y/D o n’t An sw er

access code __________ (while off-hook) [dial tone]

2 Dial the extensio n whe r e calls wil l be sent

[confirmation tone]

Note: If you hear intercept tone, yo u are atte mp tin g to forward your calls to a restricted telephone, a telephone with C all F o rw arding — Follow Me activated, or a telephone in another partition or group (if you are in a tenant services environment). See your system man a ge r f o r m o re inf o rm a t i o n.

3 Hang up or press

Call Forwa rd

Call Forward

Drop

To cancel Call Forwa rding — Busy/Don’t Answer

1 While off-hook, press

or Dial the Call Forward cancel code _______ ___

(while off-hook) [confirmation tone]

2 Hang up

• Your calls will ring at your own voice terminal again

Call Forward

Call Forwarding — Follow Me

T o temporarily redirect all cal ls to an ex tension or outside number of your choice

Note: To find out which type of Call Forwarding

activates,

contact you r system manager.

1 While off-hook, press and then press the

softkey below CF r wd or Press (while off-hook)

or Dial the Call Forwarding — Follo w Me acc ess

code __________ (while off-hook) [dial tone]

2 Dial the extensio n or num ber where calls will be sent

[confirmation tone]

Note: You may hear a half ring as ea ch call is forwarded. Also, some voice terminals may have restrictions on where calls can be forwarded; see your syste m m anager.

3 Hang up

Call Forwa rd

Call Forward

To cancel Call Forwarding — Follow Me

1 While off-hook, press and then press the

softkey below CF r wd [dial tone] or Press (while off-hook) or Dial the Call Forward cancel code __________

(while off-hook) [confirmation tone]

2 Hang up

• Your calls will ring at your own voice terminal again

Call Forward

Call Park

To park a ca l l (for retrieval at any extension)

1 Press [dial tone]

• Second party is temporarily put on hold

2 Press and then press the softkey below CPark

or Press or Dial the Call Park trunk group acc ess cod e

__________ [dial tone]

3 Dial the Call Park zone number 4 Dial an idle Answer Back channel number

[confirmation tone]

5 Press 6 Press [ringback tone] 7 Hang up

• Held party is transferre d to the answer-bac k channel and hears rin gbac k tone (or m usic) while waiting

Transfer

Call Park

Recall

Transfer

To retrieve a parked call from any extension

1 Dial the Call Park Answer Back code __________ 2 Dial the channel number where call was parked

[confirmation tone]

Note: If you receive intercept tone , parked ca l l ha s been disconnected or retrieve d by another party.

Call Pickup

To answer a call to a member of your pickup group when you r vo ic e terminal is idle

1 While off-hook, press

or Dial the Call Pickup access code __________

(while off-hook)

• You are connected to the ringing call

To answer a call to your pickup group while on anothe r ca l l

1 Press

• Present call is put on hold

2 Press an idle call appea ran ce [d ial ton e] 3 Press

or Dial the Call Pickup access code _______

• Called voic e ter minal stops ringing

• You are connected to the ringing call

Note: To return to the held call after compl e ti ng the present call, press the call appearance button next to the flutteri ng lig ht.

Call Pickup

Hold

Call Pickup

Conference

To add a third party to a call

1 Press [dial tone]

• Presen t call is tem p orar ily p ut on hold , and yo u are given a new call appearance

2 Dial the number of the new party an d wait for an

answer Note: You can privately disc uss the call with the

new party at this tim e ; if there is no answer or the line is busy, press the call appearance button next to the flutteri ng lig ht to retur n to the or igin al p arty .

3 Press again

• All parties are no w connected

To add a call you’ve put on hold to another ca ll you’re connected to

1 Press [dial tone] 2 Press the call appearance button of the first call 3 Press again

• All parties are no w connected

✔

Conf

To drop the last party added to a conference call

1 Press

• Y ou remain connected to the original party

Drop

To disconnect from a normal call, or to drop the last party added to a conference call

1 Press [dial tone]

Note: If you press during a conference call, the

last party you added is dropped, but you remain connected with the original party .

Drop

✔

Drop

Handset Volume

To raise or lower the receive level volume of the handset

1 While handset is o ff -ho o k, pre ss the Volume control

button

• T o raise the volume, press the right half of the Volume control button labeled ; to lower the volu me , press the left half of the Volume control button labeled

• The display shows:

(There are eigh t poss ible vo lum e se ttings. On the display, one arr ow is the lo we st setting, and eight arrows is the highest setting.)

✔

HANDSET L > > > > H

Hold

To keep a call waiting while you answer another call, m a ke a cal l , o r perform some other task

1 Press

• Green light ne xt to the he ld call flutters

Note: If you put a conference call on hold, the oth e r p a rties re m ai n co nnect ed .

To answer a new call while active on anoth er

1 Press

• Green light ne xt to the he ld call flutters

2 Press the call appearance button of the incoming call

• You are connected to the incoming call

✔

Hold

To return to the held call 1 Press the call app earance button of the held ca ll

• You are connected to the held call

Note: If you are active o n a call and you press the call appearance but to n of the held cal l, the act ive call will be dropped.

Intercom (Automatic/Dial)

To make a call to your predetermined Automat i c Intercom partner

1 While off-hook, press

[ringback tone]

• Intercom ring is se nt

Icom Auto xxx

To dial a call to a member of your Dial Intercom group

1 While off-hook, press [dial tone] 2 Dial the group member’s 1- or 2-digit code

[ringback tone]

• Intercom ring is se nt

To answer any intercom call

1 Pick up the ha nd se t and pre ss

• You are connected to the call

Note: If you are active on another call, first press , then press the button next to th e flashing light.

Icom Dial xxx

Icom

Hold Icom

Last Number Dialed

To automatically redial the last number you dialed (extension, outsid e number, or trunk/feature access code )

1 While on-hook or off-hook, press

or Dial the Last Number Dialed ac cess co de

__________ (while off-hook)

• Number is automa t icall y di aled (up to 20 digits)

Note: Available with DEFINITY Generic 2 and with System 85 R2V4 and some R2V3 systems. Check with your sys te m man age r to lear n if the featu re is available on you r sys te m.

Limitations on this feature should be noted. Digits dialed via Abbreviated Dia ling , feature dial codes, authorization codes , and Stat ion Me ssag e Det ail Recording (SMDR) ac co unt codes a re no t retained in memory and must be redialed for each call.

To see the number you last dialed (you must be on-hook)

1 While on-hook, pres s

• Last number dial ed i s shown on the dis p l ay screen

Last Dial ed

Last Dialed

Leave Word Calling (LWC)

To leave a message after dialing an extens io n (when the call is not answered, or you hear a coverage or busy tone)

1 Press and then press the sof tk ey b elow LWC

after you complete dialing or Press any time after you comple te d ialin g

[confirmation tone]

• Message light on the called voice terminal goes on (if so equipped)

Note: If reorder tone is heard, the message is not stored; try again.

LWC

To leave a message without ringin g an extension

1 While on-hook or off-ho ok, press and then press

the softkey below LWC or Press (while off-hook) or Dial the Leave Word Callin g acc ess cod e

__________ (while off-hook) [dial tone]

2 Dial the extensio n [confirmation tone]

• Message light on the called voice terminal goes on (if so equipped)

3 Hang up or press

LWC

Drop

To cancel a Leave Word Calling messag e (yo u cannot cancel m e ssages for an AUDIX subscriber)

1 While off-hook, press and then press the

softkey below Cn LWC or Press

(whi l e of f- hook)

or the Dial Leave Word Callin g can cel cod e __________ (while off-hook) [dial tone]

2 Dial the extensio n [confirmation tone]

• Message is deleted

Note: If reorder tone is heard, message is not deleted; try again.

Message

To retrieve a message when your Message light is on

1 See the “Message Retrieval” procedures under the

Displa y Fe atures heading. Otherwise, see your

system m anager for i nstructions regard ing local message retrieval procedures.

Cancel LWC

✔

Note: When you are talking on the handset, the Mute feature affects the microphone associat ed wit h the handse t rath er than the spea ker phon e.

This feature has no effect on an external speaker phone att ach ed to your voice terminal.

Mute

To prevent the other party from hearing you (To mute th e h ands e t or speakerphone microphone)

1 Press

• Red light next to goes on, and the other party cannot he ar yo u

2 When you are read y to re su m e con versation with the

other p a rty, press ag ain

• Red light next to goes off, and the other party can hear you again

Note: When the voice terminal is set for the Sp e ak er (listen-only) featur e, t he li ght next to goes on whenever you are using the speaker.

The Mute feature turns off automatically when you hang up, or switch from the speakerphone to the handset or from the hand se t to the spe ake r p hone .

✔

Mute

Priority Calling

To place a priority call (3-burst ring)

1 While off-hook, pr ess and then press th e softkey

below PCall or Press (while off-hook)

or the Dial Priority Calling access code __________

(while off-hook) [dial tone]

2 Dial the extensio n [ringback tone]

• Wait for the cal l ed p a rty to answ er

To change a regular call into a priority call (3-burst ring) when you hear a call waiting ring back tone

1 P r es s and then pre ss th e softk e y be low PCall

or Press

• Called party receives a priority call-waiting tone (3-burst ring)

2 W ait for the called party to answer

Note: If you still receive a call waiting ringback

tone, wait a few minutes and try again.

Priorit y

Important: Y ou can use this feature only if the Reset Spkr label appears under the

button and the voice terminal is set for the Speakerphone feature.

If your 8434DX is equipped with this fea ture , you can ad jus t the spe aker phone to the surrounding room acoustics to provide optimal performance. Use the Reset Speakerphone feature in the following ways:

• Whenever you move your voice terminal to another place (even in the same room)

• Whenever the red light next to is fluttering

Note: You may also use this feature when you are on a call in the unlikely event your speaker ph o ne m akes a squealing noise du rin g the call. Your spe aker p ho ne will adjust itself to norm al for th at call. (No to ne s wil l be hear d .)

Important: If there has been an interruption in power (such as, the system has just been powered up again, or yo u hav e plugge d in the vo ice te rmin al at another location), the lig ht ne xt to flutters until you res et the built-in speakerp ho ne.

You can initiate the Re se t Sp ea ker p ho ne feat ure when your hand s et is on-h o ok , or during a call in which you are using the built-in speakerphone. (If a call is in progress, you will not hear the tones, and the new speakerphone adjustment is reset for only the duration of that call.)

Remember you can use the Reset Speakerphone feature only if your voice terminal is set for the Speakerphone feature s (as opposed t o the Speake r feature).

Reset Speakerphone

Speaker

When you fir st pow e r up the vo ice te rm inal, the follow ing d isp lay appears.

T o reset the speakerphone (when the voice terminal is first powered up)

1 Press the softkey below Begin to reset the

spea ke rphone (Pre ss the so ftke y belo w Cancel if you do not want to reset the spe a ker p ho ne at this time. How ev e r, note that the red ligh t next to will continue to flutter.)

• If you press the softk e y belo w Be gi n, the di splay shows the follo win g tim e d scr een:

• You will hear a set of risin g tone s as th e speakerphone adjusts itself to the surrounding acoustical env ironment. These tones ar e

autom a tic. No u se r re sp onse is r equired .

PLEASE RESET SPKR.

Begin Cancel

Speaker

OPTIMIZING PERFORMANCE

OF THE SPEAKERPHONE.

To adjust the speakerpho ne to the surrounding room acoustics

1 While on-hook, press

• Red light next to goes on steadily

2 Press

• Red light next to goes off

• Red light next to flutters intermittently

• You hear a seri es of to ne s as the sp e akerphon e

performs an acoustic test of the environmen t. The display shows:

When the tones stop, your built-in speakerph on e is ready for use.

Shift

Speaker

Shift

Speaker

OPTIMIZING PERFORMANCE

OF THE SPEAKERPHONE.

Select Ring (and Ringer Volume)

To select a personalized ringing pattern (for those 8434DX voice terminals which have a button)

Note: For procedures on selecting a persona lize d ringing pattern for those 8434DX voice terminals that have a button, see the next page.

1 Press

• Red light next to goes on steadily

2 Press

• Red light next to winks

• Curr en t ringing pa tte rn plays and re p e at s every

three seconds. The display shows the ringing pattern you are hearing :

3 Continue to press (and then rel e ase) (or press

or ) to cycle through a ll eight ringin g

patterns

✔

Shift

Ring

Shift

Hold

Shift

SELECT RING PATTERN: 1

Hold

4 When you hear the desired rin ging patt e rn,

press again

• You hear confirm ation tone (t wo risin g to nes)

• Y our new ringing pattern is set

• Red light next to goes off

Note: If you receive a call, go off-hook, or lose power during sele ction , th e process is interru pte d an d you must start agai n.

Shift

To select a personalized ringing pattern (for those 8434DX voice terminals which have a button)

1 While on-hook, press

• Red light next to winks

• Curr en t ringing pa tte rn plays and re p e at s every

thre e se conds.

• The display sho ws th e ri ngi ng p atte r n yo u ar e hearing, such as:

2 Cycle thro ugh the ringin g pa tte rns by pressi ng ( and

then releasing)

• Red light next to co ntinues to wink

• The display shows the number of the ringing

pattern you have selected

Note: You can also press or ) to cycle t hrough all eight ring ing patte rns

3 If you want to save the ringing pattern currently

being played, don’t press anymore. Y ou will hear the selected ringing pattern two more times, and then it will be automatically saved.

Ring

SELECT RING PATTERN: 1

Ring

• You hear conf irm ation tone (two risin g to ne s)

• Red light next to goes off

Note: If you receive a call, go off-hook, or lose power during sele ction , th e process is interru pte d an d you must start agai n.

To adjust ringer volume if necessa ry ( ha n d s e t and speaker are not active, or the handset and rin ge r are both active)

1 To raise the volume, pres s the right hal f of the

Volume control button labeled ; to lower the volume, press the left half of the Volume control button labeled

Ring

• The display sho ws:

(There are eigh t p ossible vo lu m e settings. On the display, one arrow is the lowest setting, and eight arrows is th e h ighe s t set ting .)

One full ring cy cle will so un d to de mo nstr ate the new volume.

Send All Calls

To send all incoming calls (except priority, intercom, and personal central office calls) immediately to an assigned exte nsion, AUDIX, or message center for coverage

1 W h ile on-hook or off-hook, press

or Pick up the handset and dial the Send All Calls

access code __________ [confirmati on tone ] Note: You ma y hear a half ring as each call is sent

to coverage if you have a DEFINITY Generic 2 or a System 85 R2V4.

RINGER L > > > > H

Send All Calls

To send an assigned grou p of ex t e n sion s (except priority, intercom, and personal central office calls) immediately to an assigned exte nsion, AUDIX, or message center for coverage

1 W h ile on-hook or off-hook, press

[confirmation tone]

To cancel Send All Calls or SAC Group

1 While on-hook, pres s or

again or Pick up the handset and dial the Send All Calls

cancel code __________ [confirmati on tone ]

• Your calls ring at yo ur own voice te rminal aga in

SAC Group

Send All Calls SAC Group

Note: Your vo ic e term inal is set f o r eithe r the Speaker (listen-on ly) or the

Speakerphone ( listen and talk) functi on . Chec k with yo ur system manage r to see if you can use either of these two features.

In order for the ot he r p ar t y to he a r you, yo u m ust speak thro ugh the hands e t. Use the following procedures if your voice ter mi nal is set for the Spea ker

(listen-only) f eature.

Speaker

To place a call without lifting the hand set, or to use speaker with any listening-only feature acti vity (such as, monitoring a call on which you have been put on hold or for group listening)

1 Press

• Red light next to goes on; red light next to goes on

2 Place the call or access the selected feature 3 Adjust speak e r vo lu m e if ne ce ss ary

• To raise the volume, press the right half of the Speaker Volume control button labeled ; to lower the volu me , press the left half of the Speaker Volume control button labeled

Speaker

Mute

• The display shows:

(There are eigh t poss ible vo lum e se ttings. On the display, one arr ow is the lo we st setting, and eight arrows is the highest setting.)

To turn off the speaker and return to th e ha ndse t

1 Pick up the ha ndse t

• Red light next to and the red light next to go off

• Speaker goes off

SPEAKER L > > > > H

Speaker

Mute

To mute the microphone associated with the handset so the other party cann ot hea r you

1 Press

• Red light next to goes on and the other party cannot he ar yo u

2 Press again to resume talking to the other party

through hands et

• Red light next to goes off and the other party can hear you again

To activate the speaker while using the handset

1 Press

• Red light next to and the red light next to go on steadily

• The speak er is activ e , and th e ha nd se t is tur ned off

To end a call (while handset is on-hook and only the speaker is active)

1 Press

• Red light next to and the red light next to go off

Mute

Speaker

Mute

Speaker

Mute

Note: If you are uncertain whether your voice terminal is set for the Speaker (listen-only) f eature or the Speake rpho n e (liste n and talk ) featu re , check with your system manager.

Use the following procedures if your voice ter mi nal is set for the Spea ker phone (speak and listen) feature.

If the Reset Spkr label appears under the button on your 8434DX voice terminal, you can use the R e set Speak e rphone f e ature. Fo r direct ions on using the

Reset Speakerphone feature, see “Reset Speakerphone” in this section.

Speakerphone

To place/answer a call without lifting the handset, or to use the speakerphone with any feature

1 Press

• Red light next to

goes on steadily

2 Place or answer a call, or acces s the select ed fea t ur e 3 Adjust speakerphone volume if necessary

• To raise the volume, press the right half of the Volume control button labeled ; to lower the volu me , press the left half of the Volume control button labeled

Speaker

• The display sho ws:

(There are eigh t poss ible vo lum e se ttings. On the display, one arr ow is the lo we st setting, and eight arrows is the highest setting.)

Note: The Volume control does not affect an external speakerph o ne attac he d to your voice termi nal.

To prevent the other party from hearing you

Note: If the Speakerphone feature is not active, the Mute featur e tu rn s off the micr o p hone asso c iate d w ith the handset (not the speakerphone). However, i f the spea k e rphone is acti ve and the handse t is not active, then the Mute feature turns off the microphone associated with the speakerphone (not the handset).

1 Press

• Red light next to goes on and th e other par ty cannot hear you

SPEAKER L > > > > H

Mute

2 Press again to resume talking to the other party

• Red light next to goes off and the other party can hear you again

To change from the speakerpho ne to the handset

1 Pick up the ha ndse t a nd ta lk

• Red light goes off next to

To change from the handset to the speakerphone

1 Press

• Red light goe s o n next to

2 H a n g up the ha n ds e t

To end a call

1 Press again to hang up

• Red light next to

goes off

Mute

Speaker

Test

To test the lights and the display on you r voice terminal

1 While on-hook or off-hook, press and hold

• Green light next to goes on

Note: If the green ligh t next to

flashes

rather than goes on steadily, it means the voice terminal is not c ommunicating with the DEFINITY sw itch or with System 85. In su ch a case, see your system manager.

• The button lights go on steadily in four groups, and the display f ills in all th e segm e n ts

2 To end test, release

• Lights return to pretest state; green light next to

goes off

Note: If the display or the lights d o not re sp o nd during te st, notif y yo ur system manage r.

✔

Test

Transfer

T o send th e pres ent cal l to another ex te ns io n or outside number

1 Press [dial tone]

• Presen t call is put on hold and the gre en light next to the held ca ll flutte r s

• You are given a new call appearance

2 Dial the extension or number to which the call is to be

transferred [ringback tone]

• Remain on line and announce call if desired; if no answer or number dialed is busy, return to held call by pressing its call ap pea ran ce

3 Press again

• Call is sent to dialed extension or number

Note: Only calls from another extension can be sent to an outside number; you cannot transfer a call from an outside number to another outside number.

4 Hang up or press

✔

Transfer

Drop

Display Feature Procedures

This section inc lud e s th e pro c edures for seven d isp lay features you ma y use with the 8434DX voice termin al. Howe ver, note that the display, along with the softkeys and display contr ol buttons, can also be us e d for acc e ssing up to 15 softke y fe atur e s. For procedures on using the display and softkeys and a list of the features that can be

accessed with the softkeys, see “Using the Display , Softkeys, and Display Control Buttons” earl ier in this guide.

Call Information

You may have as many as 34 call appearance buttons. The two columns of buttons on the left (five buttons in each colu m n) are labele d a through e and f through j. (The 24 buttons on the right are NOT labeled.) When the display shows it represents call information for the first call appearance button. The next button down would be shown as , and so on, continuing thro ug h if all 10 of the buttons are used for call appearances.

When you dial an extension, that number is shown then replaced by the called party’s name and exte nsion.

When a call is received from another extension, the caller’s name is shown; when a call is received from outside, “OUTSIDE CALL” or a trunk identifier is shown.

b= j=

The display remain s in N orm al Mod e unti l you activ ate one of the ot her d isplay or softkey features. After using any of these features, return to Normal Mode by pressing

Exit (Normal)

To return to normal display after using any display feature

1 Press

• Display will show call information for the active call appearance

Exit

✔

Exit

Inspect

T o see who’ s c alling (i f yo u are already on a call)

1 Press

• Name and number of the caller are shown if from an extension; “OUTSIDE CALL” or other trunk source is shown if from outside

2 Press to return to di splay f or the pre sent call

To see who’s on hold while on a call

1 Press 2 P r es s the call app earance button of the held call

• Inform ation is shown on display screen; you remain connected to the present call

3 To return to the held call , press and the call

appearance button of the held call

Inspect

Exit

Inspect

Exit

the a

Message Retrieval

To see your mess ages when your Message light is on (while on-hook, off-hook, or on a call)

1 Press 2 Press to see the first message

(and then for each following message)

To return a call to the message sender

1 Pick up the hand se t or acti vate the spe ak er pho ne

[dial tone]

2 Press while an y pa rt of the message is

shown

To erase a message Press while any part of the message is shown

Message Retrieve Next Me ss ag e

Return Call

Delete

To see a coworker’s messages (can be during call with the cowor k er)

Note: You mu st f irst be designated as a systemwide message retriever by yo u r system manager.

1 Select an idle call appearan ce butt on , or put the

coworker on hold and sele ct an idle cal l appear anc e button [dial tone]

2 Press 3 Dial the coworker’s extension 4 Press to see the first message

(and then for each following message)

5 Press the call appearance button of the person on hold

to give them thei r me ssages, if approp riate

To return a call for the coworker to the display e d extension (w hile on call with the coworker)

1 Press

• Coworker is put on hold

2 Press wh ile any pa rt of the message is

shown

3 Press

• Coworker is connected to the call

Covr Msg Retrieve

Next Me ss ag e

Transfer

Call Disp

Transfer

Normal (Exit)

To return to the normal display after using any display feature

1 Press

• Display will show call information for the active call appearance

Time/Date

To see the date and time 1 Press and then press the softkey below

TmDay or Press

• Display returns to Normal Mode after a few seconds

✔

Exit

Date/Time

Timer

To see elapsed time (hours, minutes, seconds)

1 P r es s and then pre ss th e softk e y be low

Timer or Press

• Elapsed time is sho w n

2 To stop timer and clear display, press and

then press the softkey below Timer again or Press again

• Elapsed time is displayed on the screen for about four seconds and then disappe ars

Timer

Tones and Their Meaning

Ringing tones are produced by an inco ming call. Feedback tones are those which you hear through the handset (receiver) or the speaker.

Ringing Tones

• 1 ring — A call from another extension.

• 2 rings — A call from outside or from the attendant.

• 3 rings — A priority call from another extension, or from an Automatic Callback

call you placed.

• ring- ping (half ring) — A call redir e cted from yo ur voice term inal to another because Send All Calls or Call Forwarding All Calls is active.

Feedback Tones

• busy tone — A low-pitched tone repeated 60 times a minute; indica te s the number dialed is in use.

• call waiting — One, two, or three beeps of high-pitched tone, not repeated; indicates an incom ing ca ll is waiting to be answered. Numb er of beeps design ate s the source: on e for an int erna l call, two for a n outside or a t tendan t c all, three for a priority call.

• call wait ing ring back tone — A ringback tone with a lower-pitch ed sig nal at the end; indicates the ex tension called is b usy, a nd the call ed party has been giv en a call waiting tone.

• confirmation tone — Three short bursts of tone; indic ate s a feat ure ac tivat ion or cancellation has been accepted. When you have finished selecting a ringing pattern for your vo ic e term inal , you he ar two risin g to ne s.

• coverage tone — One short burst of tone; indicates your call will be sent to another extension to be answered by a cove ri ng use r.

• dial tone — A continuous tone ; indicates dialing can be gin .

• intercept/ti me-out ton e — An alternating high and low tone; indicates a dialing

error, a denial o f t he service requested, or a fai lure t o di a l with in a preset interval (usually 10 seconds) after lifting the handset or dialing the previous digit.

• local error tone — A steady low tone ; indicates an incorrec t button press.

• reca ll dial tone — Three sho rt bursts of tone followe d by a ste ady d ial tone ;

indicates the feature reque st h as been accepted and d ialin g can begin.

• recorder tone — A fast busy tone repeated 120 times a minu te ; indica tes all trunks are busy.

• ringba c k tone — A lo w-p itc he d ton e repeat ed 15 time s a m inu te ; indic ate s th e number dialed is being rung.

• speakerphone reset tones — A rising set of tones; indicates the spe aker p ho ne is adjusting itse lf to the surr o un di ng ro om aco ustics. Note: Only 8434DX voice terminals with the R ese t Sp ea ker p hone f ea tur e wi ll pla y these to nes.

Troubleshooting

Problem Solution

A feature doesn’t work as noted in this guide.

1 Reread the procedure and try again. 2 For many features you must lift the handset before

you can use the fe ature.

3 Check with your system manager to be sure this

feature is administered on your voice terminal.

4 You may have an older version of System 85 software

so some features may work differently from the procedures described in this guide.

There are no feature access cod e s written in the appropriate blanks in this guide.

See your sys te m man age r for a list of featu re acc e ss codes for features assigned to your voice terminal. Then, write the codes in this guide.

There’s no dial tone. 1 Check with your system manager to be sure yo ur

voice terminal is administered correctly.

2 Make sure the handset and line co rds at your voice

term inal are se curely co nnect ed a t b o t h e nds.

3 Press . If the green light next to does not go

on or flashes rather than goes on steadily, the voice terminal is no t commu nicati ng with the DEFI N ITY switch or with System 85.

4 Find a working voice terminal of the same type as

your own. Unplug this voice terminal from its modular wall jack. Pl ug your voice termi nal int o th at jac k and check if it gets dial to ne .

5 If your voice terminal still does not wo rk, plu g the

working voice term in al (of the sam e type ) into yo ur modular wa ll jack. If the work in g vo ice te rminal has dial tone, your ow n voice terminal is faulty. See your system ma n a ger.

Problem Solution

Test Test

The telephone doesn’t ring.

1 Make su re the rin ge r is turned o n. 2 Set the ringer volume to a higher level. 3 Place a test call from another extens io n to your

extension.

4 Check the line cord to make certain it is securely

connected at both ends.

5 If there is still a problem , see yo ur sy ste m ma nag e r.

The lights do not go on next to the buttons.

1 Press to check if the voice terminal lights go on. 2 Check the line cord to make certain it is securely

connected at both ends.

3 If there is still a problem , see yo ur sy ste m ma nag e r.

Problem Solution

Test

Key Words to Know

access code See fe ature access code. activate To begin or turn on the operation of a feature. attendant The person who handles incoming and outgoing calls at the main conso le. AUDIX Audio Information Exchange, an optional voice mail and message

service which provides coverage for calls to you by recording callers’ messages and reporting Le ave Word Calling m essages.

call appearance A button used exclusively to place or receive calls. It has an assigned extension number and is equipped with a red light and a green status light.

console permission The authorization (from your system mana ger ) to init iate Call Forwarding All Calls for an extension other than your own.

coverage Automatic redirection of calls from an unanswered voice terminal to another voice terminal. Redirection could be to the extension of a receptionist, secretary, coworker, AUDIX, or message cent er. A person who provides coverage is a covering user.

DEFINIT Y Communica ti ons Syste m Gene r ic 2 The switch to which you may be connected. (Your voice terminal may be connected to System 85 instead.) Both the DEFINITY Generic 2 and System 85 are communications systems which transmit and receive voice and da ta sign als f o r all com m unications equ ip m en t in your network.

dial pad The 12 pushbuttons you use to dial a number and access features. display and softkey features Those features accessed with one of the five arrowed

softkeys ( ) and one of the four display control buttons. display control buttons These butt on s are labele d , ,

and .

is used to access the first feature option screen. allows

you to exit a display fea tur e and re tur n to Normal (call-hand lin g) Mo d e. and are used to help you go back and forth through the feature option screens.

extension A dialing number of one to five digits assigned to each voice terminal connected to the DEFINITY Generic 2 or to a System 85.

feature A special function or service, such as Conference, Hold, Send All Calls, etc. feature access code A dial code of one, two, or three digits, which you use to

activate or cancel the operation of a feature. Check with your system manager for the feature access codes for your system.

grou p l ist O ne of the four types of Abbreviated Dialing lists; programmable by the controller of the list or the system manager. Contains telephone numbers useful to members of a specific group, and stores each of those numbers as a 2-digit lis t item.

handset T he handheld pa rt of the voi ce ter minal which you p ic k up, ta lk in to , and liste n from . Also know n a s t he receiver.

message retriever A person authorized by the system manager to retrieve messages for other users.

off-hook When the handset is removed from the cradle (for example, when you lift the handset to place or answer a call) or when the speakerphone is tur ned on.

Menu Exit Prev

Exit

on-hook When the handset is left on the cradle and the speakerphone is turned off. party A person who places or answers a call. persona l list One of the four types of Abbreviate d Dial ing lists; programm able by

the system manager or by you, the user. Contai ns te le phon e numb ers of your cho i ce, and stores each of them as a single-digit list item.

personal list item One of the 10 available slots on an Abbreviated Dialing person al list. The first nine pers onal list ite m s are give n digits 1 to 9, with 0 for the tenth item.

pickup gro up A group of up to 25 voice terminal users who can answer calls for each other through the Call Pickup feat ure. Group members are determined by the system manager and are usually located in the same work area or perform similar job functions.

priority call A n im po rt ant o r ur ge nt call which sends a special 3- bur st rin g. program/re program To use your dial pad to assign a telepho ne number t o a

personal list item or an for Abbreviated Dialing. reset the speakerphone Press and then to perform an acoustic test

of the surrounding environment and adjust the speakerphone for optimal performance. Note: You can use the Reset Speaker phon e feat ur e only if the Reset Spkr label appears under the button.

retrieve To collect telephone messages with the Message or Voice Message Retrieval features. (Also, with Call Park, t o resume a call fro m an extension other than the one where the call was first placed or received.)

ringer The device that produces the electronic ringing sound in your voice terminal.

AD xxxxx

Shift Speaker

Speaker

softkey features Those features accessed with the four arrowed softkeys ( ) and

the four display contr o l buttons. A person using an 8411D (with display) can access up to 12 softkey features.

softkeys The four buttons below the display labeled with arrows ( ). These buttons correspond to words on the display screen. Softkeys can be used along with display control keys to access up to 12 features. (These features are in addition to those features assigned to the call appearance/feature buttons on your voice terminal.)

stored number A telephone number which has been programmed and stored as a 1-, 2-, or 3-digit list item for use with Abbreviated Dialing. It can be a comple te or partial tele phone numb er, an extensi on number, or a feature or trunk code. Once programmed , a num ber can be acce ssed by first dialing the list, then the list item digit(s) under which it is stored. If the number is stored on an , the number can be accessed by simply pressing that button, and then dialing the appropr iate entry number.

switch The device that makes connections for all voice and data calls for a network, and which contains software for features. Also know n as a system or

switching system. Your switch is eith er a DEFINITY Communications System Generic 2 or a System 85.

system list One of the four type s of Abbr e viated Dialing lists; programm able only by the system manager. Contains telephone numbers helpful to all system users, and stores each of those number s as a 2-digit lis t item.

system manager The person responsible for specifying and managing the operation of features for all the voice and data equipment in your network.

AD xxxx x

System 85 The switch to which you may be connected. (Your voice terminal may be connected to the DEFINITY Communications System Generic 2 instead.) Both System 85 and DEFINITY Generic 2 are communications systems which transmit and receive voice and da ta sign als f o r all com m unications equ ip m en t in your network.

trunk A telecomm uni cations channel betw e en yo ur switc h and the public ne two r k. Trunks of the same kind connecting to the same end points are assigned to the same trunk group.

trunk code A dial code of one, two, or three digits which you dial to access a trunk group to place an outside call.

voice terminal A telephone equipped with an array of specifically designed features (for example, the Conference or Hold button, Message light, etc.) and function a l capabilities th at di stin guish it from a conven tio nal te lep ho n e.

Contents

Your 8434DX Voice Terminal

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

A Quick Look at the Features

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Voice Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Display Features and Features Used with the Softkeys . . . . . . . . . . . . . . . . . . . . . .9

How to Use the Features

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

General Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 0

Conventions Used in The Following Procedures . . . . . . . . . . . . . . . . . . . . . . . . . .11

Troubleshooting (Later in This Guide) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Quick Reference Lists (At the Back of This Guide) . . . . . . . . . . . . . . . . . . . . . . . . .11

Using the Display, Softkeys and Display Control Buttons

. . . . . . . . . . . . . . . . . . . . . . . .1 2

Entering Softkey Mode and Viewing the Three Feature Option Screens . . . . . . . . 1 2

Using the Softkeys to Activate a Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 4

Resetting the Speakerphone with the Softkeys

(When Powering Up the Voice Terminal) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Voice Feature Procedures

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 6

Abbreviated Dialing (AD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 6

Automatic Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 9

Bridging/Manual Exclusion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Call Coverage/Consult . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 0

Call Forwarding — Busy/Don’t Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . .2 1

Call Forwarding — Follow Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 3

Call Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 5

Drop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 5

Handset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 6

Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Intercom (Automatic/Dial) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 7

Last Number Dialed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Leave Word Callin g (L WC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 8

Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 0

Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Priority Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Reset Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Select Ring (and Ringer Volume) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Send All Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Speakerphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 7

Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 9

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 9

Display Feature Procedures

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 0

Call Inform ation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 0

Exit (Normal). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Inspect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Message Retrieval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Normal (Exit). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Time/Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 3

Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 3

Tones and Their Meaning

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Ringing Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 4

Feedback Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Troubleshooting

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 5

Key Word s to Kno w

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Quick Reference Lists

Blind Perf

Quic k R e ference List s

Feature Code

ABBREVIATED DIALING

Personal

Group

System

Program

AUTOMATIC CALLBACK

Cancel

CALL FORWARDING —

BUSY DON’T ANSWER

or CALL FORWARDING —

FOLLOW ME

Cancel

Feature Code

CALL PARK

Answer Back

CALL PICKUP LAST NUMBER DIALED LEAVE WORD CALLING

Cancel

PRIORITY CALLING

SEND ALL CALLS

Cancel

FEATURE ACCESS CODES

Blind Perf

Abbreviated Dialing*

Item

No.

Personal List 1 Personal List 2 Personal List 3

Name Name Name

1 2 3 4 5 6 7 8 9 0

Miscellaneous

Description Extension

Message Attendant AUDIX

Trunk Codes

Description Code

* You may have as many as 3 personal lists, and each list can

have either 5 or 10 items; see your system manager.

Lucent Technologies Definity 8434DX User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual