Lucent Technologies Definity 8410 User Manual

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DEFINITY®

Enterprise Communications Server (ECS) Release 5

8410 Voice Terminal User’s Guide

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NOTICE

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Lucent T echnologies can assume no respo nsi bility for any errors. Ch ang es or corrections to the infor m atio n contained in this d o cu ment may be in co r p o rat e d into f uture issu e s.

TO ORDER COPIES OF THIS DOCUMENT

Contact: Lucent Technologies Publications Center

P.O. Box 4100 Crawfordsvill e, IN 47933 Domestic : 1 800 457-1235 International: 1 317 361-5353 Domestic Fax: 1 800 457-1764 International Fax: 1 317 361-5355

Order: Document No. 555-230-76 3

Issue 2, June 1997

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YOUR RESPONS IB IL I TY FOR Y OUR SY STEM ’S SECU RIT Y

You are responsible for the security of your system. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of com m o n- carrier te lec o m m unicatio n se rv i ce s o r fa cilities acc e sse d t hr ou g h or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use. Product administration to prevent unauthorized use is your resp onsibility and your sys te m mana ger should read all do cum ents provided with this product to fully understand the features available that may reduce your risk of incurring charges.

TRADEMARKS

DEFINITY and AUDIX are registered tra dema rk s of Lucent Technologies.

REFERENCES TO AT&T

Any refe rences within this te xt to Am erican Tel eph o ne and Telegrap h Corpo r atio n or A T&T should be interprete d a s references to Luce nt Technologies Incorp orated. The exception is cr oss-r efer ences to books published prior to Dec emb er 31, 1996 , wh ich

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Contents

Your 8410 V oice Terminal 1 A Quick Look at the Features 9

Voice Features 9 Display Features and Features Used with the Softkeys 15

How to Use the Features 17

General Instructions 17 Conventions Used in The Following Procedures 19 Troubleshooting (Later in This Guide) 20 Quick Reference Lists (at the Back of This Guide) 20

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Voice Feature Procedures 31

Handset and Speaker 31

Abbreviated Dialing (AD) 31 Automatic Callback 37 Bridging/Manual Exclusion 39 Call Coverage/Consult 41 Call Forwarding All Calls 43 Call Park 45 Call Pickup 47 Conference 48 Drop 50 Handset Volume 51

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Reset Speakerphone 63 Select Ring (and Ringer Volume) 66 Send All Calls 69 Speaker 71 Speakerphone 73 Test 77 Transfer 78

Display Feature Procedures 79

Call Information 79

Directory 81 Exit (Normal) 83 Inspect 83

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Tones and Their Meaning 91

Ringing Tones 91 Feedback Tones 91

Troubleshooting 93

System 75 Version Notes 96

Key Words to Know 97 Quick Reference Lists 103

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Your 8410 Voice Te rminal

The 8410 voice terminal is available in two models: the 8410D has a display; the 8410B is a basic set without a display. The display, along with the softkeys and display control buttons, offers the user valuable added functionality. However, both models are comprehensively equipped so you can make the best use of the many features of the DEFINITY

Communications System Generic 1 and Generic 3, the DEFINITY®

Enterprise Communications Server (ECS), Release 5, and of System 75. Figu re 1 and Figure 2 show two different versions of the 8410, in this case, the

display-equipped mo del.

• On the 8410 voice te rmin al shown in Figure 1, the button allows yo u to access two additional features. You can select a personalized ringing pattern for your voice term inal by pressing and then . With this version o f the 8410, you can also manually adjust the acoustical quality of the built-in

Shift

Hold

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Volume

Shift Transfer

Test Conf

Mute Drop

456

ABC DEF

MNOJKLGHI

PQRS TUV WXYZ

Handset

Transfer button

Shift button

10 Call appearance/ feature buttons

Mess age ligh t

Test button

Softkeys Display

NextPrevMenu Exit

Display

control buttons

Handset jack

Line jack (on back of voice te r mi na l)

Volume co ntrol

button

LINE

Message

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Volume

Ring Transfer

Test Conf

Mute Drop

456

ABC DEF

MNOJKLGHI

PQRS TUV WXYZ

Handset

Transfer

Ring button

10 Call appearance/ feature buttons

Message light

Test button

Softkeys Display

NextPrevMenu Exit

Display

control buttons

Lin e ja ck (on back of voic e terminal)

Volume

LINE

button

control

button

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The following features on the 8410 voice terminal shown in Figures 1 and 2 are listed alphabetically for your convenienc e. Explanation s for each feature are also provided.

Conference button

For setting up conference calls. This button is labeled

Dial pad

The standard 12-button pad for dialin g phone numbers and

acces sing featu res. Th e letter s “Q” and “Z” have been added to the appropri ate dial pad keys for direct ory access , and the “5” button on your dial pad has raised bars for visually-impaired users.

Display (only on the 8410D)

A 2-line by 24-character display.

Display control buttons (only on the 8410D)

These four buttons on the 8410D voice terminal are labeled

and

• is used to enter Softkey Mode and access the first feature option screen.

Conf

Menu Exit

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Handset

A handse t is p rovided for placing and rec ei ving calls. (The handset is also known as the receiver.) In most cases, yo u must lift the handset (go off-hook) or activate the speaker befor e you can use a fea tur e .

Handset jack

This jack is for connecting a handset to your voice terminal. The jack is labeled .

Hold butt on

A red button for putting a call on hold.

(On some 8410 voice terminals, this can be used as a Hold/Ring button)

If your 8410 has a button, you can press and then

to select a personalized ring for your voice

terminal from eight possible ringing patterns.

Line jack (on back of voice terminal)

Thi s jack is used fo r co nnecting a li ne co rd to yo ur voice

termin al. The jac k is labele d “LINE . ”

Message light

A red light which g oes on steadily wh en a mes sage has been left for you. Th is ligh t m ay be label ed Message or .

Shift Shift

Hold

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Shift butt on

A blue button on some 8410 voice terminals whic h can be used to access two additional features: (When is active, the red light next to the button is on.)

• Whe n used with , you can select a pers onalize d ring from among eight available patterns.

• When used with , you can perform an acoustic test of the environment and adjust the speakerphone to the surrounding acoustic environment for optimal performance (for the built-in speaker pho ne option only).

Softkeys (only on the 8410D)

The four buttons located below the 8410D display and labeled wi th arro ws ( ), correspon d to words on the display screen. You can use the softkeys along with display contro l keys to access up to 12 featu res o n your vo ice terminal in addition to those fea tur es admi nis t ered on the call appearance/ feature but to ns.

Shift

Hold

Speaker

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Speaker button

For accessing the built-in 2-way speakerphone. Note: Your voice terminal can be set for either the Speaker

(listen-only) feature or the Speakerp ho ne ( liste n and ta lk) feature. Check with your system mana ge r to see how your Speaker button is to be used.

(On some 8410 voice terminals, this can be used as a Speaker/Reset Spkr button)

If your 8410 has the Reset Spkr label under the button , yo u c an al so use the R ese t Sp e akerphone fea tur e . When you press and then

(your voice

termin al must be on-hoo k, and it m ust be se t for the Spea kerphone feat ur e), yo u hea r a se t of tone s as the speakerphone pe rforms an acoustic test of the environment. Whe n the tone s sto p , your sp e ak erp ho ne has finishe d adjus ting itse lf for optim al p erfo rmance and is ready for use.

Speaker

Shift Speaker

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Test button

Whe n the vo ice te rminal is initially powe red up , the gree n light next to

flashes if the link with the DEFINITY

switch or System 75 is not (or not yet) operat io nal . The light changes to steady green when the voice terminal i s able to communicate with the DEFINI TY switch or with System 75 , and then goes off after a short period of time. After the voice terminal is powered up, you can press to

test the

light s and the d isplay ( if a ppl icable) on your voice te rm in al.

Transfer button

For tr a nsferrin g a ca ll to a no ther voice te rm i nal.

Volume control butt on

For adjusting the volume of the following:

• The speakerphone or speaker when a call is in progress using the 2-way speakerphone or 1-way speaker

• The handset receiver level while a call is in progress using the han d se t

Test

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A Quick Look at the Features

Here are brief descriptions of both voice features and display features that can be used with the 8410 voice terminal. Each description includes what each feature does and how you might want to use it.

Note:

You will automatically have the following features on your voice terminal: Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer voice features and Normal Mode/Exit feature (labeled on the voice terminal) among the display features. You may also be able to use the Speakerphone (and Reset Speakerphone)

the Speaker feature. Check with your system manager to see what other features you can use with a DEFINITY Generic 1 or Generic 3 or with System 75.

Note:

If you are using an 8410D voice terminal, you may also be able to use up to 12 other features accessed with the softkeys and display control buttons. These features are

Exit

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lists are progra mmabl e by th e controller of the list ; system lists are programmabl e only b y the system manager. Use this feature as a timesaver for dialing frequently called, lengthy, or emergency numbers. Note: Check with you r system man ager concern ing what t ypes of lists you have and how many of each list.

Automatic Callback Sends you a special 3-burst ring indicating a previously busy or unanswered extension you dialed is now available. Use to avoid constant redialing when you wish to speak to someone who is frequently busy on the telephone or in and out of the office . Note: You can use this feature only for extensions, not for outside numbers.

Bridging/Manual Exclusion Permits you to answer or join calls to someone else’s extension by pressing a bridged appearance bu tton on your voice terminal. This button

can be any call appearance button labeled with another user’s primary extension number, as assigned to you by your system manager. Use to assist in handling calls for a designated coworker. Note: You can use the Manual Exclusion feature to keep other users with whom you have a bridged call appearance from listening in on an existing call.

Call Coverage/Consult Provides automatic redirection of certain calls to your voice

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Call Forwar ding All Call s Temporarily forwards all your calls to another extension or to an outside number , depending on your system. Use when you will be away from your voice terminal and you want your calls to be forwarded to a telephone number of your choice.

Call Park Puts a call on hold at your voice terminal, for retrieval at any extension. Use when you need to go elsewhere to get information during a call, or whenever you wish to complete a call from a different location. Also, if the call received is for someone else, use it to hold the call until the called party can answer it from another voice terminal.

Call Pickup Lets you answer a call at your voice terminal for another extension in your pickup group. Use when you wish to handle a call for a group member who is absent or otherwise unable to answer. Note: You can use this feature only if you and the called party have been assigned to the same pickup group by your system mana ger.

Conference Allows you to conference up to six parties on a call (including yourself) so you can conduct a 6-way discussion. Use to set up time-saving conferences, or to spontaneously include an addi tional party important to a conversation.

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Intercom (Automatic/Dial) Gives you quick access to specified extensions. With Automatic Intercom, you can call a predetermined partner by pressing a single feature button. With Dial Intercom, you can call any member of a predetermined group of users.

(For the Dial Intercom feature, you need to know the group member’s 2- or 3-digit code.) Use to rapidly dial frequently called numbers.

Last Number Dialed Automatically redials the last extension or outside number you dialed. Use to save time in redialing a busy or unanswered number.

Leave Word Calling (LWC) Leaves a message for another extension to call you back. The called party will be able to dial message service (for example, an attendant, AUDIX

, a covering user, etc.) to retrieve a short, standard message which gives your name and extension, the date and time you called, and the number of times you called. Use whenever you wish to have someone call you back; it will help cut down on repeated call attempts. This feature also allows other people in your system to leave a message for you.

Message Your Message light goes on when a caller has left a message for you. You can

then follow your system manager’s local message retrieval procedures to get your

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Reset Speakerphone On those 8410 voice terminals that have the

Reset Spkr

label under the button, the Reset Speakerphone feature initiates an acoustic test of the surrounding environment by using a series of tones. (On those 8410 voice terminals

without

the

Reset Spkr

label, the speakerphone is already optimized.) When the tones stop, your speakerphone has finished adjusting itself for optimal performance. It is now ready for use. Use whenever you move your voice terminal to a different location (even in the same room), when the red light next to

is fluttering, or when the display

shows you a message that the speakerphone needs to be reset. This feature is accessed by pressing

and then or pressing the softkey below the word “Begin” on

the display. Select Ring Allows you to choose your own personalized ringing pattern for your voice

terminal from among eight available patterns. Use to help distinguish your incoming calls from those of other nearby voice terminals. Note:

According to the 8410 voice terminal

you are using, this feature is accessed

either

by pressing and then (if your

8410 has a button)

by pressing (if your 8410 voice terminal has a

button).

Speaker

Shift

Speaker

Shift Hold

Shift

Ring

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Note: Your voice terminal has either the Speaker (listen-only) or the Speakerphone function. Check with the system manager to see how your voice terminal is administered.

Speakerp ho ne Allows you to place

and

answer calls or access other voice features without lifting the handset. Use the built-in speakerphone any time you prefer hands-free communication, both speaking and listening, or for group conference situations. No te: Your voice terminal is set for either the Speaker (listen-only)

the Speakerphone (listen and speak) feature. Check with your system manager to see how your voice terminal is administered. Note: If your 8410 has a button, you can press and then to initiate the Reset Speakerphone feature. As the built-in speakerphone performs a test of the surrounding acoustic environment, you will hear a sequence of tones. When the tones stop, your speakerphone has finished adjusting itself for optimal performance. It is now

ready for use. (See “Reset Speakerphone.”) Important: You can use the Reset Speakerphone fe ature only if the

Reset Spkr

label appears under the but to n.

Test When the voice terminal is initially powered up, the green light next to flashes if the link with the DEFINITY switch or with System 75 is not (or not yet)

Shift Shift Speaker

Speaker

Test

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Display Features and Features Used with the Softkeys

Note:

If you are using an 8410D voice terminal, you can also use up to 12 additional features accessed with the softkeys and display control buttons. Your system manager can tell you which softkey features are available to you.

Directory Searches for the extension of another user in your location by allowing you to

key in the user’s name with the dial pad. Use as a handy quick reference source for extension number information. Note: While in the Directory Mode, the voice terminal dial pad is used for entering the name of the person for whom you are searching and therefore cannot be used for dialing a call. In order to call the displayed number, press (if available) or press and then dial the number using the dial pad.

Exit Use

to leave Display Mode (after using any display or softkey feature) and

return to Normal (call-handling) Mode. Once you are in Normal Mode, you can use the display to iden tify current call appear an ce , calling/called party, and calling/called number.

Call Display Exit

Exit

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manager). Use to quickly and conveniently check messages, even when you are already on a call.

Normal See “Exit.” Stored Number Allows you to check the number stored on an Abbreviated Dialing

button or as an item on an Abbreviated Dialing list. Also lets you see what number you last dialed (via Last Number Dialed feature). Use to verify Abbreviated Dialing list items before placing a call or reprogramming a number, and to make sure the Last Number Dialed feature is appropriate to use.

Time/Date Shows you the date and time. Use as a handy calendar and clock. Timer Allows you to measure elapsed time. Use in order to keep track of time spent on a

call or task.

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How to Use the Features

The procedures which appear in the sections, Voice Feature Procedures and Display Feature Procedures, give short, step-by-step instructions for using each feature. For your

convenience, the features in each section are listed alphabetically.

General Instructions

Use the following special instructions for operating your voice terminal.

• The firs t time you use the se p roce dures, you will need to cust omize them for

yourself by obtaining the following information from your system manager:

➤ Your system manager may assign call appearances or features to the 10 call

appearance/feature buttons on your voice terminal. To the right of each feature nam e in th is se ction is a box. For each featur e you have on your voice

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Note: If you are using an 8410D voice term in al, you ma y also be able to use up to 12 additiona l features ac cessed with the softkeys and d isplay c ontrol button s. Chec k with yo u r sys te m man age r to see w hic h sof tk ey featu res are available on you r voice terminal and then put a checkmar k in the box bes ide each of those features.

➤ Any feature not appear ing on a button or accesse d with the displa y and

softkeys can be activated or canceled by dialing a 1-, 2-, or 3-digit feature access code. Ask your system manager for the feature access codes for the features you need, and then write the assigned code number in the provided blanks in each feature procedure.

• If you receive an intercept to ne (high-pitched, alternating high and low tone)

while attempting to operate any feature, you have taken too much time to complete a procedural step or have made a dialing error. Hang up, get dial tone, and begin again at Step 1.

• System 75 is available in more than one ver sion. Some fe ature s, such as

Abbreviated Dialing, Call Forwarding All Calls, Last Number Dialed, and Priority

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Conventions Used in The Following Procedures

and

Each of these boxes represents a button that has a feature assigned to it. The button is labeled with the feature name, sometimes followed by an extension numbe r (sho wn as xxxxx ) or a person’s name.

This rectangular box, 2 lines by 24 characters, represents the 8410 displ ay screen . Lik e the example to the left, the second line appearing on the display will most likely list the features you can access with the softkeys. For dire c tio ns on us ing the dis play and softkeys, see the section titled Using the Display, Softkeys , and Displa y Cont ro l Butto ns.

Feature

Feature xxxxx

LWC CnLWC AutCB Timer

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Troubleshooting (Later in This Guide)

Later in this guide you will find a short section on troubleshooting. Use the procedures listed in that section if you have problems in using your voice terminal.

Quick Reference Lists (at the Back of This Guide)

At the back of this guide is a set of quick reference lists. Use them to record your feature access codes and trunk codes, Abbreviated Dialing personal list items, and message and attendant extensions. Once you have completed the lists, remove the page from the guide (tear along the perforation), and keep the lists near your voice terminal.

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Using the Display, Softkeys and Display

Control Buttons

If you are using an 8410D voice terminal, the following information will help you use the display, the softkeys, and the display control buttons.

The softkeys are the four keys labeled with arrows ( ) located directly below the display. The four display control buttons, labeled , ,

and are located under the softkeys. Figure 3 shows the location of the softkeys in relation to the display above the softkeys and the display control buttons below them.

Menu Exit

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Entering Softkey Mode and Viewing the Three Feature Option Screens

There are three separate feature option screens. Each of these screens allows you to select from four different features.

You can enter Softkey M ode by pressing the display option button labeled . The following is an example of a feature option screen.

The top line of each feature option screen shows you the status of each of the four

LWC CnLWC AutCB Timer

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The second line on each feature option screen shows the features you can access. To use any of these features, you must press the softkey below the feature name or abbreviation. For example, on the feature option screen shown above, you can leave a messa ge for another extension to call you back by pressing the softkey below LWC (the Leave Word Callin g feature ). If yo u wa n t to canc e l th e me s s ag e, press the softkey bel o w CnLWC (the Cancel Leave Word Calling feature).

To see the next set of four features, press the display control button labeled ; to move back a screen, press the display control button labeled . Press or

until the feature you want to use appears on the second line.

The following flowchart (Figure 4) shows the default features for the three feature option screens. These are the 12 softkey features available when the voice terminal (with

display) is shipped from the factory. Also, see “Other Softkey Features That May Be On Your Display” in this section.

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Figure 4. The Three Default Feature Option Screens

LWC CnLWC AutCB Timer

CFrwd CPark TmDay PCall

Prog Pause Mark W ait

Leave Word

Calling

Cancel

LWC

Automatic

Callback

Timer

Call

Forwarding

Call

Park

Time/

Date

Priority Calling

Abbreviated Dialing (AD)

Program

Pause

Mark

Wait

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Other Softkey Features That May Be On Your Display

Figu re 4 on the previous page shows the 12 default softkey features, those features that

can be accessed with the softkeys when the 8410D voice terminal is initially installed. However, if the voice terminal is connected to a DEFINITY G3V3 (or later), the system manager may substitute other softkey features in their place. The following table is a list of some of these alternate features and the feature abbreviation associa ted with each.

Note:

The DEFINITY ECS, Release 5 (and later releases) may provide additional alternate softkey features.

Alternate Softkey Features

Abbreviation Feature

AD Abbr ev iated Dialing buttons (can be multiple buttons)

Cnslt Consult

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Inspt Inspect

Last Last Number Dialed

RngOf Ringer Off

SAC Send All Calls

SFunc Abbreviated Dialed Special Function

Spres Abbreviated Dialing Suppress

Stats ACD Agent Statistics

Stop Abbreviat i on D ialing Stop/Indefinite Wait

View Stored Number

Alternate Softkey Features

Abbreviation Feature

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Using the Softkeys to Activate a Feature

Your display and softkeys allow you to access up to 12 switch-rel ate d feat ur es. For example, you may want to use the Priority Calling feature to call another extension with a distinctive 3-burst ring. You can activate this feature with the softkeys in the following way:

To acce ss a feat ure wit h the so ftkeys (P riority Calling is used in this example)

1 Press

• T he disp lay sh ow s the initial feature optio n screen:

LWC CnLWC AutCB Timer

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2 Press

• The display shows:

3 To use the Priority Calling feature, press the softkey

below PCall and then dial the extension. Note: When the fea tur e is activated, after the

display screen shows you the digits you are dialing, an arrow appears above the feature, as in the example below. If there is not an arrow above the feature, the feature is off.

CFrwd CPark TmDay PCall

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Resetting the Speakerphone with the Softkeys (When Powering Up the Voice Terminal)

Important: You can use the Reset Speakerphone feature only on those 8410D voice

terminals on which the

Reset Spkr

label appears under the button.

When you first power up the 8410D voice terminal, the following display appears.

When you reset the speakerphone on you r voice terminal, you hear a set of tones as the speakerphone performs an ac oustic test of the environment . When the tones stop, your speakerphone has finished adjusting itself for optimal performance and is ready for use.

Speaker

PLEASE RESET SPKR.

Begin Cancel

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To rese t th e 8410 D spea ker ph o ne (whe n the voice terminal is first powered up)

1 Press the softkey below Begin to reset the

speak e rp ho ne (Press the softkey below Cancel if you do not want to reset the speakerphone at this time. However, note that the red light next to

will continue to

flutter.)

• If you press the softkey below Begin, the display shows the foll ow ing timed scree n:

Speaker

OPTIMIZING PERFORMANCE

OF THE SPEAKERPHONE.

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Voice Feature Procedures

Handset and Speaker

When placing calls or using the voice features, you have the option of doing so by lifting the handset or by pressing . If your voice terminal is set for the Speakerphone feature, pressing simultaneou sly activate s the built-in microphone so you can place

and

answer calls without lifting the handset.

Before you can use this feature, AD buttons must first be assigned by your system

Abbreviated Dialing (AD)

Speaker

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If you hear the intercept tone while programming, start over from the beginning. If you have an 8410D, you may be able to use the following softkey features with

Abbreviated Dialing (Press

and then the softkey below the feature abbreviation.)

• Program (labeled Prog) — You can program a telephone number, extension, or feature access code on an AD butt on.

• Pause (labeled Pause) — A 1.5-second pause can be placed in an AD number, such as betwee n an ac cess code and th e telep hone nu mbe r.

• Mark (labeled Mark) — Numbers included after a Mark on an AD button are diale d in Touch-Tone signal fo rm.

• Wait (labeled Wait) — Numbers included after a Wait on an AD button are delayed 5 to 25 seconds until the voice terminal receives dial tone from the switch.

• Suppress (labeled Spres) — Suppressed numbers are dialed but not shown on the display (an “s” appears instead). Used for passwords or authorization codes.

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To program/reprogram an AD button

1 On a separate sheet of paper, write down the outside

numbe rs , e xte ns io ns, a nd / or feature acce ss co d e s you want to pro gra m

Note: Each AD button will hold one complete phone number or feature access code.

2 Pick up the handset [dial tone ]

Note: If yo u are usi ng the built- in speakerpho ne,

you must either pres s a call appe aran ce butt on or press before you begi n Step 3.

3 If you are using an 8410 with a disp lay, press

and then press the softkey below Prog If your 8410 does not have a display o r if Prog is not

available on your display, press or Dial the AD Program access code __________

Speaker

Program

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Notes: If the programmed number is associated with a list, it can be up to 24 digi ts. If the store d number is NOT associated with a list (that is, an Automatic Dialing butto n ), it can be up to 16 digi ts. See your system m anager if you need help.

If your 8410 has a display , you may be able to use the softkeys to add special functions such as Pause, Mark, or Wait into the telephone numbers programmed on the AD button.

If you are programming an outside number, be sure to include a trun k code , if applic able .

6 Press [confirmation tone]

• Number is stored

• Repeat Steps 4 through 6 to program additional

buttons

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To program/reprogram an outside number, extension, or feature access co d e i nto a personal lis t

1 On a separate sheet of paper, write down the outside

numbe rs , e xte ns io ns, a nd / or feature acce ss co d e s you want to program as items on your personal lists ( s) .

Note: Each phone number or feature acce ss code is stored as a sepa ra te item.

2 Pick up the handset [dial tone ]

Note: If yo u are usi ng the built- in speakerpho ne,

you must either pres s a call appe aran ce butt on or press before you begi n Step 3.

3 If you are using an 8410 with a disp lay, press

and then press the softkey below Prog If your 8410 does not have a display o r if Prog is not

available on your display, press

Speaker

Program

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6 Dial the number you want to store (up to 24 digits)

Note: If your 8410 has a display, you may be able to

use the softkeys to add special functions such as Pause, Mark, or Wait into the telephone numb er programmed on the AD button.

If you are programming an outside number, be sure to include a trun k code , if applic able .

7 Press [confirmation tone]

• Number is stored

• Repeat Steps 5 th roug h 7 if you want to program

addition al items on the same list; press and begin again at Step 1 if you want to progr am items on another list

8 Hang up or press to end programming

Drop

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To p lace a call using an AD list button or code

1 Press or or

or Dial the approp r iate AD Li st cod e :

• List 1 __________

• List 2 __________ [dial tone]

• List 3 __________

Note: An may also be available; see your system manager.

2 Dial the desired list item (1, 2, 3...)

• C all is aut omatically dialed [ringbac k tone ]

Pers List Grp List Sys List

Enhcd List

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To automatically place anoth e r ca ll to an extension that was busy, did not answer, or returne d call wa iting ringb ac k tone

1 If you are using an 8410 with a disp lay, press

and then press the softkey below AutCB during the call attempt

If your 8410 does not have a display o r if AutCB is not available o n yo ur displ ay, pr ess during call attempt

Note: If you send your calls to coverage after activating Automatic Callback, your callback calls will still ring at your extension and will not be redir e ct e d to co ve ra ge.

2 Hang up

• Yo u will ge t a 3-burs t prio rit y rin g when both you and the calle d extension are idle; whe n you answer, regular ringin g is se nt to the called party

AutoCallBk

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To cance l A utoma tic Callback

1 If you are using an 8410 with a display, press

and then press the softkey below AutCB again (while on-hook)

If your 8410 does not have a display o r if AutCB is not available on yo ur displ ay, pre ss again (while on-hook)

Bridging/Manual Exclusion

AutoCallBk

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To ans we r a bridged ca ll 1 Press the call appearance button of the bridged call

Note: If your termin al has R in ging Appearance Preference, this step is not necessary; you will automatically be connected to the call when you lift the hand set.

2 Pick up the handset or press

To use Manual Exclusion to p r e vent other b ridg e d terminals f rom ente ring a call (on a per call basis)

1 If you are using an 8410 with a disp lay, press

and then press the softkey below Excl while active on a call

If your 8410 does not have a display o r if Excl is not available on your display, press while connect e d to the call

Speaker

Excl xxxxx

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You can access the Consult feature with the softkeys only if your voice terminal has a

display and if the feature’s abbreviation, Cnslt, appears on the second line of one of the feature option screens.

Call Coverage/Consult

To ans wer a call for a cowo rk e r f o r whom you are a c overage poin t

1 Press the call appearance button of the incoming call

when ringing begins or the green light flashes Note: The call is not at you r terminal until the

green light is flashing.

To leave a mess age for a

1 Press while connected to the call

Cvr CallBk

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T o use the Consult feature to talk private ly with a coworker after answering a redirected call

1 Press [dial tone]

• Call is put on hold

2 If you are using an 8410 with a disp lay, press

and then press the softkey below Cnslt If your 8410 does not have a display o r if Cnslt is no t

available on your display, press

[priority ring to coworker]

or Dial cowo rke r’s ex te nsion Note: You can privatel y discuss the call; if the

coworker is not available, press the call appearan ce button next to the flutterin g ligh t in ord e r to recon nect to the call.

3 Press again to send the call to the coworker

Transfer

Consult

Transfer

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You can access this feature with the softkeys only if your voice terminal has a display and

if the feature’s abbreviation, CFrwd, appears on the second line of one of the feature option screens.

Call Forwarding All Calls

T o temp orarily redirect all calls to an exte n sio n o r outside num ber of your choice

1 If you are using an 8410 with a display, press

and then press the softkey below CFrwd (while on-hook or off-hook)

If your 8410 does not have a display o r if CFrwd is not available o n yo ur displ ay, pr ess (while on-hook or off-hook)

or Dial the Call Forward access code __________ (while off-hook) [dial tone]

Call Fwd

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Note: Some voice ter minals have rest ric tio ns on where calls can be forwarded (see your system manager).

3 Hang up

Note: You may hea r a ri ng-p ing tone from yo ur

voice terminal as each call is forwarded.

To cancel Call Forwarding

1 If you are using an 8410 with a disp lay, press

and then press the softkey below CFrwd (while on-hook)

If your 8410 does not have a display o r if CFrwd is not available o n yo ur displ ay, pr ess (while on-hook)

or Dial the Call Forward cancel code __________

Call Fwd

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You can access this feature with the softkeys only if your voice terminal has a display and

if the feature’s abbreviation, CPark, appears on the second line of one of the feature option screens.

Call Park

To park a call at your extensio n (for retr ieval at any extension)

Note: To use the Call Park feature on an 8410 with display (if Call Park is one of your softkey features), press and then the softkey below CPark. Then ha ng up .

or, if a button has been assign e d to your voice term inal, press and hang up.

Otherw ise, follow the ins tru ct ion s belo w.

Call Park

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To retrieve a par ke d ca ll from any extension

1 Pick up the handset or press [dial tone] 2 Dial the Call Park Answer Back acc es s code _________

_ [confirmation tone]

3 Dial the extension where the call is parked

[confirmation tone]

• I f re tur nin g to a call park ed at yo ur vo ice terminal, dial your own extension

Note: If you receive inte r cep t to ne, the parked call has been disconnected or retrieved by someone else.

Speaker

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You can access this feature with the softkeys only if your voice terminal has a display and

if the feature’s abbreviation, CPkUp, appears on the second line of one of the feature option screens.

Call Pickup

To ans we r a call placed to a member of your pickup group when your voice terminal is idle

1 If you are using an 8410 with a disp lay, press

and then press the softkey below CPkUp If your 8410 does not have a display o r if CPkUp is

not available o n yo ur displ ay, pr ess or Dial the Call Pickup access code __________

• C alle d vo ice te rm in al sto ps ringing

CallPickup

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Conference

To add another party to a call (for a total of up to six parties)

1 Press [dial tone]

• Present call is put on hold, and you are given a new call appear an ce; all othe r partie s rem ain connected to each other

2 Dial the num be r of the ne w p art y and wait for an

answer Note: You can privat ely dis cu ss the call with the

new party at this time; if no answer or busy, press the call appearance button next to the fluttering light in order to return to the held call .

✔

Conf Conf

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T o add a call you’ve put on hold to another call you’re conne cted to

1 Press [dial tone]

• Held call light continues to flutter; the light next to the cu rren t call also flutters

• You are given a new call appearan ce

2 Press the call appearance butto n of the call on hold

(first call)

3 Press again

• All parties are now connected

To drop the last party added to a conference call

1 Press

• Last party you added is dropped

Conf

Drop

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Drop

To disconnect from a normal c all and ob tain dial tone without hanging up the ha ndse t

1 Press [dial tone]

Note: If you press during a conference call,

the last party added will be dropped, and you will remain conn e cte d to the other parti e s.

✔

Drop

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Handset Volume

To rais e or lower the receive le ve l volum e of the handset

1 While han d se t is off-hook, press the Volume control

button

• To raise the volume, press the right half of the Volum e control button labeled ; to lower the vo lume , pre ss the lef t half of the Volum e control button labeled

• If your 8410 voice terminal has a display, it shows:

✔

HANDSET L>>>>> H

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Hold

To put a call on hold while you answe r anoth e r call, make a call , or p e rform some other task

1 Press

• Green light next to the held call flutters

Note: If you put a conference call on hold, the other parties remain connected.

To ans we r a new ca ll while active on another

1 Press

• Green light next to the held call flutters

2 Press the call appearance button of the incoming call

✔

Hold

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You can access this feature with the softkeys only if your voice terminal has a display and

if the feature’s abbreviation, IAuto (for Automatic Intercom feature), or IDial (for the Dial Intercom feature) appears on the second line of one of the feature option screens.

Intercom (Automatic/Dial)

To make a call to your predetermined Automatic Intercom partner

1 If you are using an 8410 with a d isplay, press

and then press the softkey below IAuto (while off-hook)

If your 8410 does not have a display o r if IAuto is not available o n yo ur displ ay, pr ess (while off-hook) [ringback tone]

• Special intercom ring is sent

IcomAuto xxx

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To dial a call to a member of your Dial Intercom group

1 If yo u are using an 8410 with a display, pres s

and then press the softkey below IDial (while off-hook)

If your 8410 does not have a display o r if IDial is not available on your display, press (while off-hook) [dial tone]

• Green light goes on steadily

2 Dial the group member ’s 1- or 2-digit code

[ringback tone]

• Special intercom ring is sent

Note: If the call is unanswered, press while the call is ri nging if you want to redir ect it to cover a ge .

IcomDial xxx

Go to Cvr

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To ans wer an y intercom call

1 Pick up the handset

• You are connected to the call

Note: If you are active on another call, first press , then press the call appearance button with the flashing light. To retu rn to the he ld call, press the call appearance button associated with the held cal l.

Hold

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You can access this feature with the softkeys only if your voice terminal has a display and

if the feature’s abbreviation, Last, appears on the second line of one of the feature option screens.

Last Number Dialed

To automatically redial the last number you dialed (up to 24 digits) (exten sion, outside number, or trunk/feature access co d e )

1 If you are using an 8410 with a display, press

and then press the softkey below Last (while on-hook or off-hook)

If your 8410 does not have a display o r if Last is not available on your display, press (while on-hook or off-hook)

or Dial the Last Number Dialed access code ________

LastDialed

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You can access this feature with the softkeys only if your voice terminal has a display and

if the feature’s abbreviation, LWC, (for the Leave Word Calling feature) or CnL WC (for the Cancel Leave Word Calling feature), appears on the second line of one of the feature option screens.

Leave Word Calling (LWC)

To leave a mess age afte r dialing an extension (when your call is not answer ed , you h ear a coverage or busy tone, or you have been put on hold)

1 If yo u are using an 8410 with a display, pres s

and then pr ess the s oftkey bel ow LWC before hanging up your han d se t

If your 8410 does not have a display o r if LWC is not available on your dis play, p ress before hangin g up yo ur ha n ds e t [conf ir m atio n to ne]

LWC

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To leave a mess age withou t rin ging an extension

1 If you are using an 8410 with a disp lay, press

and then press the softkey below LWC (while on-hook or off-hook)

If your 8410 does not have a display o r if LWC is not available on your display, press (while on-hook or off-hook)

or Dial the Leave Word Calling access code _________ _ (while off-hook) [dial tone]

2 Dial the extension [confirmation tone]

• Message light goes on at the called voice terminal (if so equipped)

3 Hang up or press

LWC

Drop

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To can cel a Leave Word Calling message

Note:

You canno t cancel a message left for an AUDIX subscriber.

1 If you are using an 8410 with a d isplay, press

and then press the softkey below CnLWC (while on-hook or off-hook)

If your 8410 does not have a display o r if CnLWC is not available o n yo ur displ ay, pr ess (while on-hook or off-hook)

or Dial the Leave Word Calling cancel code _________ _ (while off-hook) [dial tone]

2 Dial the extension [confirmation tone]

Note: If re order tone is heard, messag e is not

canceled; try ag ain.

Cancel LWC

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Note:

When you are talking on the handset, the Mute feature affects the microphone associated with the handset rather than the speakerphone.

This feature has no effect on an external speakerphone attached to your voice terminal.

Mute

To prevent the other party from hearing you (To mute the han d se t or speakerphone microphone)

1 Press

• Red light next to goes on and the other party cannot hear you

2 When you are ready to resume conversation wit h the

other party, press again

• Red light next to goes off and the other

✔

Mute

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You can access this feature with the softkeys only if your voice terminal has a display and

if the feature’s abbreviation, PCall, appears on the second line of one of the f eature option screens.

Priority Calling

To place a prio rit y call (3-burst ring)

1 If you are using an 8410 with a display, press

and then press the softkey below PCall (while on-hook or off-hook)

If your 8410 does not have a display o r if PCall is not available o n yo ur displ ay, pr ess (while on-hook or off-hook)

or Dial the Priority Calling access code __________ (while off-hook) [dial tone]

Priority

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To ch ang e a regu lar call into a priority call (when you hear a call waiting ringb ac k tone )

1 If you are using an 8410 with a disp lay, press

and then press the softkey below PCall If your 8410 does not have a display o r if PCall is

not available o n yo ur displ ay, pr ess

2 Wait for the called party to answer

Note: If you still receive a call wa itin g rin gbac k

tone, wait a few minute s and try aga in.

Priority

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Important: You can use this feature only if the

Reset Spkr

label appears under the

button and if your voice terminal is set for the Speakerphone feature (as opposed

to the Speaker feature). If you

do not

have a Shift button or the

Reset Spkr

label on your

8410, you do not need to activate this feature. If your 8410 is equipped with this feature, you can adjust the speakerphone to the

surrounding room acoustics to provide optimal performance. Use the Reset Speakerphone feature in the following ways:

• Whenever you move your voice terminal to another pla ce (even in the same room)

• Whenever the red light next to is fluttering

Note: You may also use this feature when you are on a call in the unlikely event your speakerphone makes a squealing noise during the call. Your speakerphone

Reset Speakerphone

Speaker

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When you first power up the 8410D voice terminal, the following display appears:

To rese t th e 8410 D spea ker ph o ne (whe n the voice terminal is first powered up)

1 Press the softkey below Begin to reset the

speak e rp ho ne (Press the softkey below Cancel if you do not want to reset the speakerphone at this time. However, note that the red light next to will continue to flutter.)

• If you press the softkey below Begin, the display shows the foll ow ing timed scree n:

PLEASE RESET SPKR.

Begin Cancel

Speaker

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To adjust the spea ker ph o ne to the surro unding ro om acoustics

Note: If you do not have a Shift button, it is not necess ary to activate thi s feature.

1 While on-hook, press

• Red light next to goes on steadily

2 Press

• Red light next to goes off

• Red light next to blinks

• You he ar a series of t o ne s as the sp eakerphone

performs an acoustic test of the envir onment . The display shows:

Shift

Speaker

Shift

Speaker

OPTIMIZING PERFORMANCE

OF THE SPEAKERPHONE.

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Select Ring (and Ringer Volume)

To sele ct a person alize d ringing pattern (for those 8410 voice te rmin als which have a button)

Note: For procedures on selecting a personalized ring for those 8410 voice terminals that have a

button, see the next

page.

1 Press

• Red light goes on steadily

2 Press

• Red light next to winks

• Current ringin g pattern plays and repeats ever y

three seconds.

• If your 8410 has a display, it shows the ringing pattern you are he ar ing , su ch as:

✔

Shift

Ring

Shift

Hold

Shift

SELECT RING PATTERN: 1

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4 When you he a r th e de si re d ringing pat te rn,

press again

• Your new r ingi ng p atte r n is se t

• If you have an 8410D, you hear confirmation tone

(two rising tones)

• Red light next to goes off

Note: If you receive a call, go off-hook, or lose power during selecti on , the proc es s is inter rup t ed and you must start again.

To sele ct a person alize d ringing pattern (for those 8410 voice te rmin als

1 While on-hook, press

• R e d light ne x t to winks

Shift

Ring

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2 Cycle throug h the ringi ng patterns by pre ssing ( an d

then releasing)

• Red light nex t to continues to wink

• If your 8410 has a display, it shows the number of

the ringin g p atte r n yo u have selected

Note: If you are using a display set, you can also press or ) to cycle through all eight ringing p atte r ns

3 If you wa nt to save the ringing p attern currently

being played, do not press anymore. You will hear the selec ted ringin g pattern two mor e times, and then it will be automatically saved.

• You he ar confirmation tone (two ri sing to nes)

• Re d light ne xt to goes off

Ring

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To adjust the ringer volume if nec essary (handset and speaker are not active, or handset and ringer are both ac tive)

1 To raise the volume, press the right half of the

Volume control butto n labele d ; to lower the volume, press th e left half o f the Volume control butto n labele d

• If you have a display, it shows:

(There are e ight possible volum e settings. On the display, one arr o w is the lo we st setting, and eight arrows is the highest setting.)

One full ring cycle will sound to demonstrate the

RINGER L>>>>> H

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To se nd all calls (except priority calls) immediately to coverage (If your system manager has provided a covera ge path for your extensi o n)

1 If yo u are using an 8410 with a display, pres s

and then press the softkey below SAC (while on-hook)

If your 8410 does not have a display o r if SAC is not available on your display, press (while on-hook)

or Dial the Send All Calls access code __________ (while off-hook) [confirmation tone]

Note: You may hea r a ri ng-p ing tone from yo ur voice terminal as each call is forwarded.

To can cel Se nd A ll Ca lls

1 If you are using an 8410 with a disp lay, press

Send Calls

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Note: Your voice terminal is set for either the Speaker (listen-only) or the Spea kerphone (liste n an d talk) function. C he ck with yo ur syste m m anager to see if you can use either of these two features.

Use the following procedures if your voice terminal is set for the Speaker (listen-only) feature.

Speaker

To place a call wi tho ut lifting the ha ndse t, or to use speaker with any listening-only feature activity (such as, monitoring a call on

1 Press

• Red lights next to and go on

• P lace a call or acce ss th e selec te d feature

2 Adjust speaker vo lum e if ne ce ssary

Speaker

Speaker Mute

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Note: In order for the othe r p arty to hear yo u, you must speak through the ha ndse t.

• If you have a disp lay, it shows:

(There are e ight possible volum e settings. On the display, one arr o w is the lo we st setting, and eight arrows is the highest setting.)

To tur n o ff th e spe ak e r and return to handset

1 Pick up the handset

• Red lights next to an d go o ff

• Speake r goes off

SPEAKER L>>>>> H

Speaker Mute

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To m ute the m icr o p ho ne associated with the handset so the other party cann ot hea r you

1 Press

• Red light goes on and the other party cannot hear you

2 Press again to resume talking to the other party

throug h the ha n d se t

• Red light goes off and the other party can hear you again

To act ivate the sp ea k er while us ing the handset

1 Press

• Red light next to and go on steadily

• The speaker is active, and the handset is turned

off

Mute

Speaker

Speaker Mute

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Note:

If you are uncertain whether your voice terminal is set for the Speaker (listen-only) feature or the Speakerphone (listen and talk) feature, check with your system manager.

Use the following procedures if your voice terminal is set for the Speakerphone (speak and listen) feature.

If the

Reset Spkr

label appears under the button on your 8410 voice terminal,

you can use the Reset Speakerphone fe ature. For directions on using the Reset

Speakerphone feature, see “Reset Speakerphone” in this section.

To p lace/ans we r a call without lifting the handset, or to use speakerphone with any featur e

1 Press

• Red light next to

goes on steadily

2 Place or answer the c all, or access the sel ected feature 3 Adju st sp e ak er p ho n e volume if neces sary

Speaker

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• I f you have a di sp lay, it shows:

(There are e ight possible volum e settings. On the display, one arr o w is the lo we st setting, and eight arrows is the highest setting.)

Note: The Vol ume con tro l d o es not affect an external speaker p h one atta ched to your voice terminal.

To prevent the other party from hearing you

Note:

If the Speakerphone feature is not active, the Mute

feature turns off the microphone associated with the

SPEAKER L>>>>> H

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2 Press again to resume talking to the other party

• Red light goes off and the other party can hear you again

To change from the spea ker ph o ne to the handset

Pick up the handset and talk

• Red light next to

goes off

To change from the hands et to the speakerphone

1 Press

• Red light next to

goes on

2 Hang up t he hands e t

Mute

Speaker

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Test

To te st the lights and the display o n yo ur vo ice terminal

1 W hile on-hook or off-hook, press and hold

• Green light next to goes on

Note: If the green light nex t to

flashes

rather than goes on steadily, it means that the voice term inal is no t com m u nic a tin g with the DEFINIT Y switch or with System 75. In suc h a case, see your system manager.

• The lights go on stea dily in two gr ou p s, and , if your 8410 has a display, all the display segments fill in

2 To end test, release

✔

Test

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Transfer

To send the present cal l to another extension or outside number

1 Press [dial tone]

• Present call is put on hold, and the green light next to the held call flu tters

• You are given a new call appearan ce

2 Dial the number that the call is to be transferred to

[ringback tone]

• Remain on the line and a n nounc e t h e call; if th ere is no answer or the line is busy, return to the held call by pressing its call appearance button

3 Press again

• Call is sent to the dialed number

✔

Transfer

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Display Feature Procedures

This section includes the procedures for seven display features you may use with the 8410 voice terminal equipped with a display . However , note that the display , along with the softkeys and display control buttons, can also be used for accessing up to 12 softkey features. For procedures on using the display and softkey s and a list of the features that

can be accessed with the softkeys, see “Using the Display, Softkeys, and Display Control Buttons” earlier in this guide.

Call Information

You may hav e as many as 10 call appearanc e buttons. Begin ning with the first button in the upper left hand corner of your faceplate and going down, the display identifies the buttons in the left column as a through e. The buttons in the right column are identified as

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When a call is received from another extension, the caller’s name is shown; when a call is received from outside, “OUTSIDE CALL” or a trunk identifier is shown.

The display remains in Normal (call-handling) Mode until you activate one of the other display or softkey features. After using any of these features, return to Normal (call-handling) Mode by pressing

Exit

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You can access this feature with the softkeys only if your voice terminal has a display and

if the feature’s abbreviation, Dir, appears on the second line of one of the feature option screens.

If the Directory feature is used while any of the (softkey) feature option screens are displayed, the directory information is displayed for five seconds, and then the display reverts back to the previous softkey display.

Lucent Technologies Definity 8410 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual