Lucent Technologies Definity 8405, Definity 8405B, Definity 8405B Plus, Definity 8405D, Definity 8405D Plus User Manual
DEFINITY
®
Enterprise Communications Server (ECS)
Release 5
8405 Voice Terminal User’s Guide
555-230-736
Comcode 107985566
Issue 2
June 1997
NOTICE
While reasonable effort s we re m ad e to ensu re that the information in this do cu men t
was complete and accu rate at the tim e of prin tin g, Luc e nt Technologies can assum e
no responsibility for any errors. Changes or corrections to the information contained
in this document may be incorporated into future issues.
TO ORDER COPIES OF THIS DOCUMENT
Contact: Luce nt Technologie s Public ation s C e nter
P.O. Box 4100
Crawfordsville, IN 47933
Domestic: 1 800 457-1235 International: 1 317 361-5353
Domestic Fax: 1 800 457-1764 International Fax: 1 317 361-5355
Order: Document No. 555-230-736
Issue 2, June 1997
For more i nf ormati o n a bout related documents, see Business Communications
Systems Publications Catalog, 555-000-010.
HEARING AID COMPATIBILITY
This voice terminal is H e arin g Aid Comp atible (HAC). In addition, some units have
“HAC” printed on them.
YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY
Yo u are resp o nsible for the sec uri ty o f you r system. Lucen t Technologies does not
warrant that this prod uc t is im mune from or will prevent unauthorized use of
common-ca rrie r tele co mm unication ser vic es or facilitie s ac ce ss ed thr o ugh or
connected to it. Luc ent Technologies will not be responsible for any charges that
result from such unauthorized use. Product administration to prevent unauthorized
use is your responsibility and your system manager should read all documents
provided with this prod u ct to fully un d erst a nd the feat ur es availab le th at m ay
reduce your risk of incurring charges.
TRADEMARKS
DEFINITY and AUDIX are registered trademarks of Lucent Technologies.
REFERENCES TO AT&T
Any references within this text to American Telephone and Teleg raph Corporation or
AT&T should be interpreted as references to Lucent Technologies Incorporated. The
exception is cross-references to books published prior to December 31, 1996, which
retain their original AT&T titles.
Prepared by ©1997 Lucent Technologies
BCS Product Documentation Development All Rights Reserved
Middletown, New Jersey 07748-9972 Printed in USA
Contents
i
Your 8405Voice Terminal
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
A Quick Look at the Features
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Voice Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Display Features and Features Used with the Softkeys . . . . . . . . . . . . . . . . . . . . .1 0
How to Use the Features
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
General Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Conventions Used in The Following Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2
Troubleshooting (Later in This Guide) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2
Quick Reference Lists (at the Back of This Guide) . . . . . . . . . . . . . . . . . . . . . . . . .12
Using the Display, Softkeys and Display Control Buttons
. . . . . . . . . . . . . . . . . . . . . . . .1 3
Entering Softkey Mode and Viewing the Three Feature Option Screens . . . . . . . .1 3
Other Softkey Features That May Be On Your Display. . . . . . . . . . . . . . . . . . . . . .1 5
Using the Softkeys to Activate a Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 6
Resetting the Speakerphone with the Softkeys
(When Powering Up the Voice Terminal) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 7
Voice Feature Procedures
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 8
Handset and Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 8
Abbreviated Dialing (AD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 8
Automatic Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 1
Bridging/Manual Exclusion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Call Coverage/Consult . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 3
Call Forwarding All Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 4
Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 5
Call Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 6
Drop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 7
Handset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 8
Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 8
Intercom (Automatic/Dial) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Last Number Dialed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 0
Leave Word Callin g (L WC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 2
Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2
Priority Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 3
Reset Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Select Ring (and Ringer Volume) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Send All Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Speakerphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 1
Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 3
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 3
ii
Display Feature Procedures
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 4
Call Inform ation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 4
Directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 4
Exit (Normal). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 5
Inspect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Message Retrieval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Normal (Exit). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 7
Stored Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Time/Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 8
Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 8
Tones and Their Meaning
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Ringing Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 9
Feedback Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 9
Troubleshooting
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 0
System 75 Version Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 1
Key Word s to Kno w
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Quick Reference Lists
1
Your 8405 Voice Terminal
The 8405 voice terminal is available in four models. All of these mod els are sim ilar
in appearance and functionality except for the following differences:
• The 8405B has a one-way listen-only speaker, with no display
• The 8405B Plus has a two-way, listen and talk speakerphone, but does not have a
display
• The 8405D has a one-way, listen-only speaker, with a 2-line, 24-charac te r display
• The 8405D Plus has a two-way, listen and talk speakerphone, with a 2-line,
24-character display
Despite their differences, all four models are comprehensively equipped so you can
make the best use of the many features of the DEFINITY
®
Communications System
Generic 1 a nd Ge ne ric 3, the D E FINITY® E nt e r p ri se C o m m unicati o ns S e rver
(ECS), Release 5, and System 75.
Figure 1 and Figure 2 show the 8405B and 8405B Plus mode ls. Figure 3 and
Figure 4 show the 8405D and 8405D Plu s (with disp lay) mo dels . Fam iliar ize
yourself with your voice terminal , show n he re and e xplained on the following pages.
Figure 1. One Version of the 8405B and 8405B Plus Voice Terminal
Volume
Shift Transfer
Test Conf
Mute Drop
Speaker Hold
Reset Spkr
1
23
456
78
9
ABC DEF
MNOJKLGHI
PQRS TUV WXYZ
*
O
#
Dial pad
Handset
Hold/Ring
Transfer button
Confer ence button
Shift button
5 Call appearance/
feature bu tto ns
Message light
Test button
Mute button
Speaker button
Handset jack
Line ja ck (on back
of voic e terminal)
Speakerphone/
headset adapter
jack (on back of
voice terminal)
Ring
Drop
button
button
Volume control
button
LINE
Message
2
Figure 2. Another Version of the 8405B and 8405B Plus Voice Terminal
Volume
Ring Transfer
Test Conf
Mute Drop
Speaker Hold
1
23
456
78
9
ABC DEF
MNOJKLGHI
PQRS TUV W XYZ
*
O
#
Dial pad
Handset
Hold button
Transfer
Conference butto n
Ring button
5 Call appearance/
feature buttons
Message ligh t
Test button
Mute button
Speaker button
Handset jack
Line jack (on back
of voice terminal)
Speakerphone/
headse t ad ap ter
jack (on back of
voice te rmi na l)
Drop butto n
Volume
LINE
button
control
button
Figure 3. One Version of the 8405D and 8405D Plus Voice Terminal
Volume
Shift Transfer
Test Conf
Mute Drop
Speaker Hold
Reset Spkr
1
23
456
78
9
ABC DEF
MNOJKLGHI
PQRS TUV WXYZ
*
O
#
Dial pad
Handset
Hold/Ring
Transfer button
Confer ence button
Shift button
5 Call appearance/
feature bu tto ns
Message light
Test button
Mute button
Speaker button
Softkeys
Display
NextPrevMenu Exit
Display
control
buttons
Handset jack
Line ja ck (on back
of voic e terminal)
Speakerphone/
headset adapter
jack (on back of
voice terminal)
Ring
Drop
button
button
Volume control
button
LINE
Message
3
Figure 4. Another Version of the 8405D and 8405D Plus Voice Terminal
Volume
Ring Transfer
Test Conf
Mute Drop
Speaker Hold
1
23
456
78
9
ABC DEF
MNOJKLGHI
PQRS TUV WXYZ
*
O
#
Dial pad
Handset
Hold button
Transfer
Conference butto n
Ring button
5 Call appearance/
feature buttons
Message ligh t
Test button
Mute button
Speaker button
Softkeys
Display
NextPrevMenu Exit
Display
control
buttons
Handset jack
Line jack (on back
of voice terminal)
Speakerphone/
headse t ad ap ter
jack (on back of
voice te rmi na l)
Drop butto n
Volume
LINE
button
control
button
The following features on the 8405 vo ic e termi nal sh ow n in Figures 1, 2, 3, and 4
are listed alphabetically for your convenience. Explanations for each feature are also
provided.
Conference button
For setting up conference calls. This button is labeled
.
Dial pad
The standard 12-button pad for dialing phone numbers and
accessing fea tur es . The lette rs “Q” and “Z” have be e n added
to the appropriat e dial pad k eys f or direc tory acces s, and the
“5” button on your dial pad has raised bars for
visually-imp aire d use r s.
Display (only on the 8405D
and 8405D Plus)
A 2-line by 24-character display.
Display control buttons
(only on the 8405D and
8405D Plus)
These four buttons are labeled , , ,
and
.
• is used to enter Sof tkey Mod e and ac ce ss the f irst
feature option screen.
• is used for exiting the Display Mode and
return in g to N o rmal (call-han dl ing) M o d e .
• and are used for going back and forth
thro u gh the s o ftkey feature op tion s c reen s .
Drop button
For disconnecting from a call or dropping the last party
added to a conference call.
Conf
Menu Exit
Prev
Next
Menu
Exit
Prev
Next
4
5 Call appearances/
feature buttons
At least two of these 5 buttons are devoted to incoming and
outgoing calls ( call appearances) and are labeled
with an extens ion num ber; the rema inin g buttons access
features (feature buttons) and are labeled with a feature
name. Each has a re d light te lling you this is the line yo u
are using or this is the line yo u will get when you lift your
handset. The green status light next to each call appearance
and feature button tells you the line or feature is being used.
Handset
A handset is provided for placing and receiving calls. (The
handset is also know n as the receiver.) In most cases, you
must lift the handset (go off-hook) or activate the speaker
before you can use a feat ure.
Handset jack
This jack is for connecting a hand se t to you r voice term in al.
The jack is labeled .
Hold button
A red button for putting a call on hold.
(On some 8405 voice
terminals, this can be used
as a Hold/Ring button)
If your 8405 has a button, you can press and
then
to select a personalize d ring fo r your vo ice
terminal from eig ht po ssible ringing patte r ns.
Line jack
(on back of voice terminal)
This jack is used for connecting a line cord to your voice
terminal. The jack is labeled “LINE.”
Message light
A red light which goes on steadily when a message has been
left for you. This light may be labe led Message or .
Shift Shift
Hold
Mute button
For turning off the microphone associa t ed with the hands et
(on all 8405 terminals) or the built-in spe ak erp hone
microphone (on the 8405B Plus and 8405D Plus) so the
other person on the call cannot hear you.
Ring button
If your 8405 has a button, you can use this butt on to
select a personalized ring ing patt ern f rom e ight possible
ringing p a tte rns.
Shift button
A blue button on some 8405 voice terminals which can be
used to access two additional features : (When is
active, the red light ne xt to the button is on.)
• When used with , yo u can select a per so nal ized
ring from among eight available patterns.
• When used wit h
(on some 8405B Plus and
8405D
Plus vo ice ter m inals), you can perform an
acoustic test of the environment a nd adjus t the
speakerphone to the surrounding acoustic environment
for opt imal perfo rmance.
Ring
Shift
Hold
Speaker
5
Soft keys (on ly on the 8405D
and 8405D Plus)
The four buttons located below the display and labeled with
arrows ( ), correspond to words on t he di s pl ay s creen. You
can use the softkeys along with display control keys to
access up to 12 features on your voice terminal in addition
to those features administered on the call appearance/
feature buttons.
For a list of the features that can be accessed with the
softkeys, check with your system manager . For procedures
for using these softkey features, see “Using the Display,
Softkeys, and Display Control Buttons” later in this guide.
Speakerphone/headset
adapter jack (on back of
voic e terminal)
This jack is used for connectin g an exter n al spe ak erphone
(such as an S101A or S201A Speakerphone) or a headset
adapter (such as a 500A1 Headse t Adap ter) to your voic e
terminal. The jack is labeled .
Speaker button
On the 8405B Plus or 8405D Plus voice terminals, you can
use this button for accessing the built-in 2-way
speakerphone. On the 8405 B and the 8405D vo ic e
terminals, you can use this button to access a 1-way speaker.
Note: Your 8405B Plus or 8405D Plus voice terminal can be
set for either the Speaker (listen-only) feature or the
Speakerphone ( listen and talk) featu re. Check with your
system mana ge r to see how yo ur S peak e r bu tto n is to be
used.
(On some 8405 voice
terminals, this can be used
as a Speaker/Re set Spkr
button)
If your 8405B Plus or 8405D Plus has the R eset Spkr label
under the button, you can also use the Re se t
Speakerphone feature. When you press and then
(your voice terminal must be on-hook, and it must
be set for the Speakerphone feature), you hear a set of tones
as the speakerphone perfor ms an acou sti c test of the
environment. When the tones stop, your speakerphone has
finished adjusting itself for optimal performance and is
ready for use.
Test button
When the voice term inal is in itially powered up, the gr een
light next to
flashes if the link wit h the DEF I N ITY
switch or System 75 is not (or not yet) operation al. The light
changes to steady green when the voice terminal is able to
communicate with the DEFINITY switch or with System 75,
and then goes off after a short period of time. Aft er t h e v oi ce
terminal is powered up, you can press to
test the
lights and the display (if applicable) on your voice terminal.
T ransfer button
For transferring a call to another voice terminal.
Speaker
Shift
Speaker
Test
Test
6
V olume control button
For adjusting the volume of the followin g:
• The speakerphone or speaker when a call is in progress
using the 2-way sp e aker p ho ne or 1-way speaker
• The handset receiver level while a call is in progress
using the hand se t
• The tone ringer when the speaker is off and either the
handset is inactive o r the to ne rin ge r is ac tive
Note: When the speaker is active, the ringer volume is
automatica lly red uc e d to a low set ting. The volume is
restored when the speaker is turned off.
Remember: The Volum e co ntrol but ton on your vo ice
terminal does not control the volume level of adjunct
equipment.
7
A Quick Look at the Features
Here are brief descriptions of both voice features and display features that can be
used with the 8405 voice termi nal. Each desc ripti on incl ude s wha t each featur e does
and how you might want to use it.
Note: You will automatical ly hav e th e following features on your vo ic e term inal :
Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer voice
features and Normal Mod e/Exi t featu re (labele d on the voice terminal) among
the display features. You may also be able to use the Speakerphone (and Reset
Speakerphone) or the Speaker feature. Check with your system manager to see what
other features you can use with the DEFINITY Generic 1 or Generic 3, the
DEFINITY ECS, or wit h System 75.
Note: If you are using an 8405D or 8405D Plu s voice te rmin al, you m ay also be able
to use up to 12 othe r features acce ssed wi th the softkeys and display cont rol buttons.
These features are in addition to the features administered on the call appearance/
feature buttons on your voice terminal. Check with your system manager to see
which softkey features are available to you.
Exit
Voice Features
Abbreviated Dialing (AD) Allows you to store selected telephone numbers for quick
and easy dialing. Each number can be a complete or partial telephone number, an
extension number, or a trunk or feature access code. Abbreviated Dialing offers four
possible types of lists — personal, group, system, and enhanced, and you can have a
total of three out of the four lists. Numbers on a personal list are programmable by
you; numbers on group lists are programmable by the controller of the list; system
lists are programmable only by the system manager. Use this feature as a timesaver
for dialing freq ue ntly called, lengthy, or emergency numbers. Note: Check with yo ur
system mana ge r conc er nin g what types of lis ts yo u have and how ma ny of eac h list .
Automatic Callback Sends you a spec ial 3-bur st rin g ind ic atin g a pre viously busy
or unanswered extension you dialed is now avail a ble . Use to avoid const ant redi al i ng
when you wish to speak to someone who is frequently busy on the telephone or in
and out of the office. Note: You can use this feature only for extensions, not for
outside numbers.
Bridging /Ma n ua l Exclusion Permits you to answer or join calls to someone else's
extension by p re ssi ng a bridged appearance button on your voice terminal. This
button can be any call appearance butto n labeled with an other us er’s primary
extension nu m be r, as assigned to you by your system manage r. Use to assist in
handling calls for a des ignated coworker. Note: You can use the Manual Exclusion
feature to keep ot her users with whom yo u have a bridged call ap pe a ran ce fro m
listening in on an existing call.
Call Coverage/Consult Provid e s a utomat ic redire ction of certain ca lls to yo ur vo i c e
terminal for answ e rin g. (Your system manager determ ine s which calls will be sen t to
you.) Use to answ e r cal ls for oth e r ex te ns io ns f or who m you p ro v id e cov e rage.
8
Note: If you are a covering user, you can use the Consult feature, after ans wering a
coverage call, to call the principal (the person for whom you are answering calls) for
private consultation. Then, you can add the callin g party to the convers atio n,
transfer the call to the principal, or return to the calling party.
Call Forwar di ng A l l Cal ls Temporarily forwards all yo ur calls to an othe r exte n sio n
or to an outside numb er, depending on your syste m . Use whe n you will be away f rom
your voice termin al and yo u wan t yo ur calls to be forward ed to a telepho n e nu m be r
of your choice.
Call Park Puts a call on hold at your voice terminal, for ret rieval at any ex tension.
Use when you need to go elsewhere to get informat io n duri ng a call, or whene ver you
wish to complete a call from a differ e nt locat ion . Als o, if the call receiv e d is for
someone else, use it to hold the call until the called party can answer it from another
voice termi nal.
Call Pickup Lets you answer a call at your voice terminal for anothe r extens io n in
your pickup group. Use when you wish to handle a call for a group member who is
absent or otherwise unable to answer. Note: You can us e this fea ture onl y if you an d
the called party have been assigned to the same pickup group by your system
manager.
Conference Allo w s yo u to confer e n ce up to si x p art ies on a cal l (in cluding you rself)
so you can conduct a 6-way discussion. Use to set up time-saving conferences, or to
spontaneously include an additional party important to a conversation.
Drop Disconnects f rom a call wit ho ut requiring you t o ha ng up the handset, tur n off
the speakerphone , or press the switchhook. Can also be used with the Conference
feature to disconnect the last party added. Use whenever you want to continue using
the handset or speakerphone af te r end ing a call.
Hold Puts a call on hold until you can return to it. While a call is on hold, you can
place another call, activate anoth e r featur e, ans wer a wait ing c all, or leave your
voice terminal to do ano th e r task . Use wh e n you have a call you don’t want to dr op ,
but have to interrupt briefly to do something else.
Intercom (Automatic/Dial) Gives yo u quick access to spec if ie d extensions. With
Automatic Intercom, you can call a predetermined partner by pressing a single
feature button. With Dial Intercom, you can call any member of a predetermined
group of users. (For the Dial Intercom feature, you need to know the group member’s
2- or 3-digit code.) Use to rapidl y dial frequen tly cal l ed numbers .
Last Number Dialed Automatically redials the las t exte nsi on or outside numb er
you dialed. Use to save time in redialing a busy or unanswered number.
Leave Word Calling (LWC) Leaves a message for another extension to call you back.
The called party will be able to dial mes sage se rv ice (for ex amp le , an atten dant,
AUDIX
®
, a covering user, etc.) to retrieve a short, standard m essage wh ich give s
your name and ex tension, the date and tim e yo u cal led, and the nu m b er of tim es yo u
called. Use whenever you wish to have someone call you back; it will help cut down
on repeated call attemp ts . This fe atur e also allow s othe r pe opl e in you r sys tem to
leave a message for you.
Message Your Messag e lig ht go es o n whe n a calle r has left a mes sage fo r you. You
can then follow yo ur system m anager’s local message ret rieval procedures to get
your message. Note: This light m ay be labeled Message or . (See also the
Message Retrieval procedures under the Display F eatures heading.)
Mute Allows you to turn off the microphone of the built-in speakerphone or the
handset. Use wh en you want to confer with some o n e in th e room wit h yo u, but yo u
do not want the other person on the call to hear your conversation.
9
Priority Call ing Allows you to call an extension with a distinctive 3-bur st rin g to
indicate your call requ ire s im me d iate attention. Use whe n yo u hav e important or
timely inform ation f o r som eo ne .
Reset Speakerphone On those 8405B Plus or 8405D Plus voice terminals on which
the Reset Spkr label ap pears under the button, you can use this f eature to
initiate an acoustic t est of the surround i ng envi ronment by using a series of tones.
When the tones stop, your speakerphone has finished adjusting itself for optimal
performance. It is now ready for use. Use whenever you move your voice terminal to
a different location (even in the same room), when the red light next to
is
fluttering, or wh e n the disp lay sh o ws yo u a m essage that the speakerphone nee d s to
be reset. This feature is acc e ssed by pr essing
and then o r pressing
the softkey below the word “Begin” on the display .
Select Ring Allows you to choose yo ur ow n p erso nalized ring ing pa ttern for your
voice terminal from among eight available patterns. Use to help distinguish your
incoming calls from those of other nearby voice terminals. Note:
According to the
8405 voice terminal you are using, this feature is accessed either by pre s sing
and then (if your 8405 has a button) or by pressing (if yo ur
voice terminal has a button).
Send All Calls Temporarily sends all your ca lls to the ex te nsion of a person
designated by your syst em manager to answe r them when you cannot (perh a ps a
secretary or receptio ni st) . Use when you will be away from yo u r des k for awh ile , or
when you do not wish to be interrupted by telephone calls.
Speaker (Listen-Only) Allows you to place calls or access other voice feat ur es
without lifting the han d se t. Howe ver, in order to speak to the othe r pa r ty, you must
use the handse t. Us e wit h feature activit ie s that r equire listening only, such as
on-hook dialing, m on itoring calls on hold , and group listening situat ions.
Speaker
Speaker
Shift Speaker
Shift
Hold Shift Ring
Ring
Note: All 8405B and 8405D voice terminals ha ve a listen-o nly speake r. If you are
using an 8405B Plus or an 8405D Plus, you r voic e terminal can be set for either the
Speaker (listen-on ly) or the Speakerphone function. Check with the syst em manager
to see how your voic e term i nal is ad m in iste red .
Speakerphone Al lo ws yo u to place and answer calls or access other voice features
without lifting the han d se t. Use the built-in speak erp hone any time you pre fer
hands-free communication, both speaking and listening, or for group conference
situations. Note: Only 8405B Plus and 8405D Plus voice terminals hav e a 2-way
speakerphone. If you are using one of these voice ter mi nals , your vo i ce termin al i s
set for either the Speaker (listen-only) or the Speakerphone (listen and speak)
feature. Che c k with yo ur syste m m a nager to see how you r voice terminal is
administered.
Note: On th o se 8405 vo ice te rmin als which have a button and on which the
Reset Spkr label appears under the button, you can press and then
to initiate the Reset Sp ea k erp hone feature. As the built-in speak erp hone
performs a test of the surrounding acoustic environment, you will hear a sequence of
tones. Whe n the to ne s sto p, you r spe a k e rpho ne has finishe d adju sti ng itself for
optimal performance. It is now ready for use. (See “Rese t Speakerphone.”)
Important: You can use the Reset Speakerphone feature only if the Reset Spkr
label appears under the button.
Test When the voice terminal is initially powered up, the green light next to
flashes if the link wit h the DEF I NI TY switc h o r wit h System 75 is not (or not yet)
operational. The light changes to steady green when the voice terminal is able to
communicate with the DEFINITY switch or with System 75, and then goes off after
a short period of time. After the voice terminal is powered up, you can press
to test the lights and the d isplay (if applicable) on your voice te rminal.
Shift
Speaker Shift
Speaker
Speaker
Test
Test
10
Transfer Transfers a call from your voice terminal to another extension or outside
number. Use when your caller needs to speak further with someone else.
Display Features and Features Used with the Softkeys
Note: If you are using an 8405D or an 8405 D Plus vo ic e termi nal, you can also use
up to 12 additional features accessed with the softkeys and display control buttons.
Your system manager can tell you which softkey features are available to you.
Directory Searches for the extension of another user in your location by allowing
you to k e y in the use r’s name wi th the di al pad. Use as a handy quick reference
source for ext e nsion number information.
Note: While in Dir ecto r y Mod e, the vo ice te rminal dial pad is used for enter ing the
name of the person for whom you are searching and therefore cannot be used to dial
a call. In order to call the displayed number, press (if available), or
press and then dial the number using the dial pad.
Exit Use
to leave Displa y Mo d e (afte r us ing any d isp lay or softk e y feat ur e)
and retu rn to Norm a l ( call-handling) Mode . Once you a r e in Normal Mode, y o u ca n
use the display to identify current call appe aran ce, callin g/ call ed pa rt y, and calling/
called number.
Feature Status Indication Indicates the status of each feature accessed with the
softkeys. If the feature is active, an arrow ( ) appears above the feature
abbreviation; if the arrow does not appear above the feature, the feature is off.
Inspect Shows you call-related informatio n for an incom in g call wh e n you are
already active on a call. Use to identify and screen ne w calls .
Call Displa y
Exit
Exit
Message Retrieval Allows you to retrieve messag es left fo r you when your Mes sag e
light is on. Will also let you retrieve m e ssages for other voice te rm in als no t eq ui ppe d
with a display (if you are authorized as a systemwide message retriever by your
system manager). Use to quickly and conveniently check messages, even when you
are already on a call.
Normal See “Exit.”
Stored Number Allows you to check the number stored on an Abbreviated Dialing
button or as an item on an Abbreviated Dialing list. Also lets you see what number
you last dialed (via Last N umbe r Diale d feat ure ). Us e to verify Abb reviated Dialing
list items before placin g a call or rep r ogram ming a numbe r, and to make sure the
Last Number Dialed feature is appropriate to use.
Time/Date Shows you the date and time. Use as a handy calendar and clock.
Timer Allows you to measure elapsed time . Use in orde r to kee p track o f time sp ent
on a call or task.
11
How to Use the Features
The procedures which appear in the sections, Voice Feature Procedures and
Displa y Feature Procedur es, give short, step-by-step instructions for using each
feature. For your convenience, the features in each section are listed alphabetically.
General Instructions
Use the following special instructions for operating your voice terminal.
• The first time you use these procedures, you will nee d to customize t hem for
yourself by obtaining the followin g inf orm ation from your syste m m anager:
➤ Your system manager may assign call appearances or features to the 5 call
appearance/feature buttons on your voice terminal. To the right of each
feature nam e in this section is a box. For each feature yo u hav e on yo ur vo ice
terminal or feature you can access with the softkeys (see “Note” below), mark
a in the blank box as a reminder. (The Conference, Drop, Hold, Message,
Mute, Select Ring, Test, and Transfer voice features, for all sets, and the
Normal Mode/the Exit feature [labeled
on the voice terminal] display
feature, only for the 8405D and 8405D Plus, are already marked for you.) You
may also be able to use th e Spe ak e rpho n e (an d Rese t Sp ea k erp hone on some
8405B Plus and 8405D Plus voice terminals) or the Speaker feature. Check
with your syste m m anager to see wh at ot her f e atures you ca n use with
DEFINITY Ge neric 1 or Generic 3, the DEFIN I T Y EC S, Release 5, or wit h
System 75.
✔
Exit
Note: If you are using an 8405D or 8405D Plu s voice te rmin al, you m ay also
be able to use up to 12 additional features accessed with the softkeys and
display control butto ns . Che c k wit h yo ur syste m m anager to see which
softkey features are available o n your voice te rmin al and then put a
checkmark in the box beside each of those features.
➤ Any feature not appearin g on a butto n or ac cessed with the dis play and
softkeys can be activated or can celed by dialing a 1-, 2-, or 3-digit feature
access code . Ask yo ur syste m m a n a ger f o r the feature access codes for th e
features you need, and then write the assigned code number in the provided
blanks in each feature procedure.
• If you receive an intercept tone (high-pitched , altern ating high and low to ne)
while attempting to operate any featu re , you have tak e n to o muc h time to
complete a procedural step or have made a dialing error. Hang up, get dial tone,
and begin again at Step 1.
• System 75 is available in more tha n one version . Som e featu res, suc h as
Abbreviated Dialing, Call Forwarding All Calls, Last Number Dialed, and Priority
Calling operate slightly different ly with Version 1, and possibly Version 2, than
they do with later versions. If you are using Version 1 or 2 of the System 75
software, you should check the section titled Troubleshooting later in this guide
before you use any of these four features.
12
Conventions Used in The Following Procedures
and
Each of these boxes represents a button that has a
feature assigne d to it. Th e button is labe led with the
feature name , some tim e s fo llo wed by an e xte ns io n
number (shown as xxxxx) or a person’s name.
This rectangular box, 2 lines by 24 ch aracte rs ,
represents the 8405 display screen. Like the example to
the left, the second line app e arin g on the di splay will
most likely list the featu re s yo u can access with the
softkeys. For dir ectio n s on usin g the d isplay and
softkeys, se e th e sectio n titled Using the Display,
Softkeys, and Displa y Control Button s.
[feedback tones]
The tone that appears in brac k ets after a ste p, such as
[dial tone], indicates what you should hear from your
handset (o r sp e ak er p ho ne ) af te r su ccessfully
performi ng that step. For a list of tone s and their
meanings, see the section titled Tones and Their
Meanin gs.
Feature
Feature xxxxx
LWC CnLWC AutCB Timer
Troubleshooting (Later in This Guide)
Later in this guide yo u will find a short section on troubleshootin g. Use the
procedures listed in that section if you ha ve pro ble ms in using your voice te rminal.
Quick Reference Lists (at the Back of This Guide)
At the back of this guide is a set of quick reference lists. Use them to record your
feature access codes and trunk codes, Abbreviated Dialing personal list items, and
message and atte nd ant ext en sions. Once you ha ve com plet e d the lis ts, rem ov e the
page from the guide (tear along the perforati on ) , and keep the list s near your voi ce
terminal.
13
Using the Display, Softkeys and Display
Control Buttons
If you are using an 8405D or 8405D Plus voice terminal, the following information
will help you use the display, the softkeys, and the display control buttons.
The softkeys are the four keys labeled with arrows ( ) located directly below
the display. The four display co ntr ol b utton s, labele d , ,
,
and are located under the softkeys. Figure 5 shows the location of the
softkeys in relat ion to the display above the sof tkey s and the disp lay co n tro l bu tto ns
below them.
Figure 5. The Display, Softkeys, and Display Control Buttons
Menu Exit
Prev
Next
Softkeys
Display control buttons
Display
NextPrevMenu Exit
Entering Softkey Mode and Viewing the Three Feature Option Screens
There are three separate feature option screens. Each of these screens allows you to
select from four different features.
You can enter Softkey Mode by pressing the display option button label ed .
The following is an example of a feature option screen.
The top line of each feature option screen shows you the status of each of the four
features. An arrow appears above the feature nam e or abbrev iatio n if that feature is
active. If there is no arrow above the feature, the feature is not active. In the above
example, the Automatic Callback feature is active because there is an arrow above
that feature abbreviation.
Note: If the feature requires you to dial a telephone number or extension, such as
Call Forwarding, you will temporarily see the digits you are dialing, rather than the
arrow, above the feature name.
Menu
LWC CnLWC AutCB Timer
14
The second line on each feature option screen shows the feat ures you can access. To
use any of these features, you must press the softkey below the feature name or
abbreviation. For example, on the feature option screen shown above, you can leave a
message for another extens io n to call yo u bac k by pres sing the so ftkey be lo w LWC
(the Leave Word Calling feature). If you want to cancel the message, press the
softkey below CnLWC (the Cancel Leave Word Calling feature).
To see the next set of four featu res, p ress th e disp lay control button labeled ;
to move back a screen, pres s the d isplay control button labele d . Pre ss
or until the feature you want to use appears on the second line.
The following flowc har t (Figure 6) shows the default features for the three feature
option screens. These are the 12 softkey features available when the voice terminal
(with display) is shipped from the factory. Also, see “Other Softkey Features That
May Be On Your Display” in this sec tio n.
Next
Prev
Next
Prev
Figure 6. The Three Default Feature Option Screens
Note: An er ro r to ne ( o ne beep ) sounds when you have mad e a mistake in your
softkey entries.
Press
at any time to ex it sof tk ey mode and retu rn to Nor m al (call-handling)
Mode.
LWC CnLWC AutCB Timer
CFrwd CPark TmDay PCall
Prog Pause Mark Wait
Leave
Word
Calling
Cancel
LWC
Automatic
Callback
Timer
Call
Forwarding
Call
Park
Time/
Date
Priority
Calling
Abbreviated
Dialing (AD)
Program
AD
Pause
AD
Mark
AD
Wait
Exit
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