Lucent Technologies Definity 8405, Definity 8405B, Definity 8405B Plus, Definity 8405D, Definity 8405D Plus User Manual

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DEFINITY

Enterprise Communications Server (ECS) Release 5

8405 Voice Terminal User’s Guide

555-230-736 Comcode 107985566 Issue 2 June 1997

NOTICE

While reasonable effort s we re m ad e to ensu re that the information in this do cu men t was complete and accu rate at the tim e of prin tin g, Luc e nt Technologies can assum e no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues.

TO ORDER COPIES OF THIS DOCUMENT

Contact: Luce nt Technologie s Public ation s C e nter

P.O. Box 4100 Crawfordsville, IN 47933 Domestic: 1 800 457-1235 International: 1 317 361-5353 Domestic Fax: 1 800 457-1764 International Fax: 1 317 361-5355

Order: Document No. 555-230-736

Issue 2, June 1997

For more i nf ormati o n a bout related documents, see Business Communications Systems Publications Catalog, 555-000-010.

HEARING AID COMPATIBILITY

This voice terminal is H e arin g Aid Comp atible (HAC). In addition, some units have

“HAC” printed on them.

YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY

Yo u are resp o nsible for the sec uri ty o f you r system. Lucen t Technologies does not warrant that this prod uc t is im mune from or will prevent unauthorized use of common-ca rrie r tele co mm unication ser vic es or facilitie s ac ce ss ed thr o ugh or connected to it. Luc ent Technologies will not be responsible for any charges that result from such unauthorized use. Product administration to prevent unauthorized use is your responsibility and your system manager should read all documents provided with this prod u ct to fully un d erst a nd the feat ur es availab le th at m ay reduce your risk of incurring charges.

TRADEMARKS

DEFINITY and AUDIX are registered trademarks of Lucent Technologies.

REFERENCES TO AT&T

Any references within this text to American Telephone and Teleg raph Corporation or AT&T should be interpreted as references to Lucent Technologies Incorporated. The exception is cross-references to books published prior to December 31, 1996, which retain their original AT&T titles.

Contents

Your 8405Voice Terminal

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

A Quick Look at the Features

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Voice Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Display Features and Features Used with the Softkeys . . . . . . . . . . . . . . . . . . . . .1 0

How to Use the Features

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

General Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Conventions Used in The Following Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2

Troubleshooting (Later in This Guide) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2

Quick Reference Lists (at the Back of This Guide) . . . . . . . . . . . . . . . . . . . . . . . . .12

Using the Display, Softkeys and Display Control Buttons

. . . . . . . . . . . . . . . . . . . . . . . .1 3

Entering Softkey Mode and Viewing the Three Feature Option Screens . . . . . . . .1 3

Other Softkey Features That May Be On Your Display. . . . . . . . . . . . . . . . . . . . . .1 5

Using the Softkeys to Activate a Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 6

Resetting the Speakerphone with the Softkeys

(When Powering Up the Voice Terminal) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 7

Voice Feature Procedures

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 8

Handset and Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 8

Abbreviated Dialing (AD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 8

Automatic Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 1

Bridging/Manual Exclusion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Call Coverage/Consult . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 3

Call Forwarding All Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 4

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 5

Call Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 6

Drop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 7

Handset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 8

Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 8

Intercom (Automatic/Dial) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Last Number Dialed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 0

Leave Word Callin g (L WC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 2

Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2

Priority Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 3

Reset Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Select Ring (and Ringer Volume) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Send All Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Speakerphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 1

Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 3

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 3

Display Feature Procedures

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 4

Call Inform ation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 4

Directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 4

Exit (Normal). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 5

Inspect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Message Retrieval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Normal (Exit). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 7

Stored Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Time/Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 8

Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 8

Tones and Their Meaning

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Ringing Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 9

Feedback Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 9

Troubleshooting

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 0

System 75 Version Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 1

Key Word s to Kno w

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Quick Reference Lists

Your 8405 Voice Terminal

The 8405 voice terminal is available in four models. All of these mod els are sim ilar in appearance and functionality except for the following differences:

• The 8405B has a one-way listen-only speaker, with no display

• The 8405B Plus has a two-way, listen and talk speakerphone, but does not have a

display

• The 8405D has a one-way, listen-only speaker, with a 2-line, 24-charac te r display

• The 8405D Plus has a two-way, listen and talk speakerphone, with a 2-line,

24-character display

Despite their differences, all four models are comprehensively equipped so you can make the best use of the many features of the DEFINITY

Communications System

Generic 1 a nd Ge ne ric 3, the D E FINITY® E nt e r p ri se C o m m unicati o ns S e rver (ECS), Release 5, and System 75.

Figure 1 and Figure 2 show the 8405B and 8405B Plus mode ls. Figure 3 and Figure 4 show the 8405D and 8405D Plu s (with disp lay) mo dels . Fam iliar ize

yourself with your voice terminal , show n he re and e xplained on the following pages.

Figure 1. One Version of the 8405B and 8405B Plus Voice Terminal

Volume

Shift Transfer

Test Conf

Mute Drop

Speaker Hold Reset Spkr

456

ABC DEF

MNOJKLGHI

PQRS TUV WXYZ

Dial pad

Handset

Hold/Ring

Transfer button

Confer ence button

Shift button

5 Call appearance/ feature bu tto ns

Message light

Test button

Mute button

Speaker button

Handset jack

Line ja ck (on back of voic e terminal)

Speakerphone/ headset adapter jack (on back of voice terminal)

Ring

Drop

button

Volume control

button

LINE

Message

Figure 2. Another Version of the 8405B and 8405B Plus Voice Terminal

Volume

Ring Transfer

Test Conf

Mute Drop

Speaker Hold

456

ABC DEF

MNOJKLGHI

PQRS TUV W XYZ

Dial pad

Handset

Hold button

Transfer

Conference butto n

Ring button

5 Call appearance/ feature buttons

Message ligh t

Test button

Mute button

Speaker button

Handset jack

Line jack (on back of voice terminal)

Speakerphone/ headse t ad ap ter jack (on back of voice te rmi na l)

Drop butto n

Volume

LINE

button

control

button

Figure 3. One Version of the 8405D and 8405D Plus Voice Terminal

Volume

Shift Transfer

Test Conf

Mute Drop

Speaker Hold Reset Spkr

456

ABC DEF

MNOJKLGHI

PQRS TUV WXYZ

Dial pad

Handset

Hold/Ring

Transfer button

Confer ence button

Shift button

5 Call appearance/ feature bu tto ns

Message light

Test button

Mute button

Speaker button

Softkeys Display

NextPrevMenu Exit

Display

control buttons

Handset jack

Line ja ck (on back of voic e terminal)

Speakerphone/ headset adapter jack (on back of voice terminal)

Ring

Drop

button

Volume control

button

LINE

Message

Figure 4. Another Version of the 8405D and 8405D Plus Voice Terminal

Volume

Ring Transfer

Test Conf

Mute Drop

Speaker Hold

456

ABC DEF

MNOJKLGHI

PQRS TUV WXYZ

Dial pad

Handset

Hold button

Transfer

Conference butto n

Ring button

5 Call appearance/ feature buttons

Message ligh t

Test button

Mute button

Speaker button

Softkeys Display

NextPrevMenu Exit

Display

control buttons

Handset jack

Line jack (on back of voice terminal)

Speakerphone/ headse t ad ap ter jack (on back of voice te rmi na l)

Drop butto n

Volume

LINE

button

control

button

The following features on the 8405 vo ic e termi nal sh ow n in Figures 1, 2, 3, and 4 are listed alphabetically for your convenience. Explanations for each feature are also provided.

Conference button

For setting up conference calls. This button is labeled

Dial pad

The standard 12-button pad for dialing phone numbers and

accessing fea tur es . The lette rs “Q” and “Z” have be e n added to the appropriat e dial pad k eys f or direc tory acces s, and the “5” button on your dial pad has raised bars for visually-imp aire d use r s.

Display (only on the 8405D and 8405D Plus)

A 2-line by 24-character display.

Display control buttons (only on the 8405D and 8405D Plus)

These four buttons are labeled , , , and

• is used to enter Sof tkey Mod e and ac ce ss the f irst feature option screen.

• is used for exiting the Display Mode and return in g to N o rmal (call-han dl ing) M o d e .

• and are used for going back and forth thro u gh the s o ftkey feature op tion s c reen s .

Drop button

For disconnecting from a call or dropping the last party added to a conference call.

Conf

Menu Exit

Exit

5 Call appearances/ feature buttons

At least two of these 5 buttons are devoted to incoming and outgoing calls ( call appearances) and are labeled with an extens ion num ber; the rema inin g buttons access features (feature buttons) and are labeled with a feature name. Each has a re d light te lling you this is the line yo u are using or this is the line yo u will get when you lift your handset. The green status light next to each call appearance and feature button tells you the line or feature is being used.

Handset

A handset is provided for placing and receiving calls. (The handset is also know n as the receiver.) In most cases, you must lift the handset (go off-hook) or activate the speaker before you can use a feat ure.

Handset jack

This jack is for connecting a hand se t to you r voice term in al. The jack is labeled .

Hold button

A red button for putting a call on hold.

(On some 8405 voice terminals, this can be used as a Hold/Ring button)

If your 8405 has a button, you can press and then

to select a personalize d ring fo r your vo ice

terminal from eig ht po ssible ringing patte r ns.

Line jack (on back of voice terminal)

This jack is used for connecting a line cord to your voice

terminal. The jack is labeled “LINE.”

Message light

A red light which goes on steadily when a message has been left for you. This light may be labe led Message or .

Shift Shift

Hold

Mute button

For turning off the microphone associa t ed with the hands et (on all 8405 terminals) or the built-in spe ak erp hone microphone (on the 8405B Plus and 8405D Plus) so the other person on the call cannot hear you.

Ring button

If your 8405 has a button, you can use this butt on to select a personalized ring ing patt ern f rom e ight possible ringing p a tte rns.

Shift button

A blue button on some 8405 voice terminals which can be used to access two additional features : (When is active, the red light ne xt to the button is on.)

• When used with , yo u can select a per so nal ized ring from among eight available patterns.

• When used wit h

(on some 8405B Plus and

8405D

Plus vo ice ter m inals), you can perform an

acoustic test of the environment a nd adjus t the speakerphone to the surrounding acoustic environment for opt imal perfo rmance.

Ring

Shift

Hold

Speaker

Soft keys (on ly on the 8405D and 8405D Plus)

The four buttons located below the display and labeled with arrows ( ), correspond to words on t he di s pl ay s creen. You can use the softkeys along with display control keys to access up to 12 features on your voice terminal in addition to those features administered on the call appearance/ feature buttons.

For a list of the features that can be accessed with the softkeys, check with your system manager . For procedures

for using these softkey features, see “Using the Display, Softkeys, and Display Control Buttons” later in this guide.

Speakerphone/headset adapter jack (on back of voic e terminal)

This jack is used for connectin g an exter n al spe ak erphone (such as an S101A or S201A Speakerphone) or a headset adapter (such as a 500A1 Headse t Adap ter) to your voic e terminal. The jack is labeled .

Speaker button

On the 8405B Plus or 8405D Plus voice terminals, you can use this button for accessing the built-in 2-way speakerphone. On the 8405 B and the 8405D vo ic e terminals, you can use this button to access a 1-way speaker.

Note: Your 8405B Plus or 8405D Plus voice terminal can be set for either the Speaker (listen-only) feature or the Speakerphone ( listen and talk) featu re. Check with your system mana ge r to see how yo ur S peak e r bu tto n is to be used.

(On some 8405 voice terminals, this can be used as a Speaker/Re set Spkr button)

If your 8405B Plus or 8405D Plus has the R eset Spkr label under the button, you can also use the Re se t Speakerphone feature. When you press and then

(your voice terminal must be on-hook, and it must

be set for the Speakerphone feature), you hear a set of tones as the speakerphone perfor ms an acou sti c test of the environment. When the tones stop, your speakerphone has finished adjusting itself for optimal performance and is ready for use.

Test button

When the voice term inal is in itially powered up, the gr een light next to

flashes if the link wit h the DEF I N ITY

switch or System 75 is not (or not yet) operation al. The light changes to steady green when the voice terminal is able to communicate with the DEFINITY switch or with System 75, and then goes off after a short period of time. Aft er t h e v oi ce terminal is powered up, you can press to

test the

lights and the display (if applicable) on your voice terminal.

T ransfer button

For transferring a call to another voice terminal.

Speaker

Shift

Speaker

Test

V olume control button

For adjusting the volume of the followin g:

• The speakerphone or speaker when a call is in progress using the 2-way sp e aker p ho ne or 1-way speaker

• The handset receiver level while a call is in progress using the hand se t

• The tone ringer when the speaker is off and either the handset is inactive o r the to ne rin ge r is ac tive

Note: When the speaker is active, the ringer volume is automatica lly red uc e d to a low set ting. The volume is restored when the speaker is turned off.

Remember: The Volum e co ntrol but ton on your vo ice terminal does not control the volume level of adjunct equipment.

A Quick Look at the Features

Here are brief descriptions of both voice features and display features that can be used with the 8405 voice termi nal. Each desc ripti on incl ude s wha t each featur e does and how you might want to use it.

Note: You will automatical ly hav e th e following features on your vo ic e term inal : Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer voice features and Normal Mod e/Exi t featu re (labele d on the voice terminal) among the display features. You may also be able to use the Speakerphone (and Reset Speakerphone) or the Speaker feature. Check with your system manager to see what other features you can use with the DEFINITY Generic 1 or Generic 3, the DEFINITY ECS, or wit h System 75.

Note: If you are using an 8405D or 8405D Plu s voice te rmin al, you m ay also be able to use up to 12 othe r features acce ssed wi th the softkeys and display cont rol buttons. These features are in addition to the features administered on the call appearance/ feature buttons on your voice terminal. Check with your system manager to see which softkey features are available to you.

Exit

Voice Features

Abbreviated Dialing (AD) Allows you to store selected telephone numbers for quick

and easy dialing. Each number can be a complete or partial telephone number, an extension number, or a trunk or feature access code. Abbreviated Dialing offers four

possible types of lists — personal, group, system, and enhanced, and you can have a total of three out of the four lists. Numbers on a personal list are programmable by you; numbers on group lists are programmable by the controller of the list; system lists are programmable only by the system manager. Use this feature as a timesaver for dialing freq ue ntly called, lengthy, or emergency numbers. Note: Check with yo ur system mana ge r conc er nin g what types of lis ts yo u have and how ma ny of eac h list .

Automatic Callback Sends you a spec ial 3-bur st rin g ind ic atin g a pre viously busy or unanswered extension you dialed is now avail a ble . Use to avoid const ant redi al i ng when you wish to speak to someone who is frequently busy on the telephone or in and out of the office. Note: You can use this feature only for extensions, not for outside numbers.

Bridging /Ma n ua l Exclusion Permits you to answer or join calls to someone else's extension by p re ssi ng a bridged appearance button on your voice terminal. This button can be any call appearance butto n labeled with an other us er’s primary extension nu m be r, as assigned to you by your system manage r. Use to assist in handling calls for a des ignated coworker. Note: You can use the Manual Exclusion feature to keep ot her users with whom yo u have a bridged call ap pe a ran ce fro m listening in on an existing call.

Call Coverage/Consult Provid e s a utomat ic redire ction of certain ca lls to yo ur vo i c e terminal for answ e rin g. (Your system manager determ ine s which calls will be sen t to you.) Use to answ e r cal ls for oth e r ex te ns io ns f or who m you p ro v id e cov e rage.

Note: If you are a covering user, you can use the Consult feature, after ans wering a

coverage call, to call the principal (the person for whom you are answering calls) for private consultation. Then, you can add the callin g party to the convers atio n, transfer the call to the principal, or return to the calling party.

Call Forwar di ng A l l Cal ls Temporarily forwards all yo ur calls to an othe r exte n sio n or to an outside numb er, depending on your syste m . Use whe n you will be away f rom your voice termin al and yo u wan t yo ur calls to be forward ed to a telepho n e nu m be r of your choice.

Call Park Puts a call on hold at your voice terminal, for ret rieval at any ex tension. Use when you need to go elsewhere to get informat io n duri ng a call, or whene ver you wish to complete a call from a differ e nt locat ion . Als o, if the call receiv e d is for someone else, use it to hold the call until the called party can answer it from another voice termi nal.

Call Pickup Lets you answer a call at your voice terminal for anothe r extens io n in your pickup group. Use when you wish to handle a call for a group member who is absent or otherwise unable to answer. Note: You can us e this fea ture onl y if you an d the called party have been assigned to the same pickup group by your system manager.

Conference Allo w s yo u to confer e n ce up to si x p art ies on a cal l (in cluding you rself) so you can conduct a 6-way discussion. Use to set up time-saving conferences, or to spontaneously include an additional party important to a conversation.

Drop Disconnects f rom a call wit ho ut requiring you t o ha ng up the handset, tur n off the speakerphone , or press the switchhook. Can also be used with the Conference feature to disconnect the last party added. Use whenever you want to continue using the handset or speakerphone af te r end ing a call.

Hold Puts a call on hold until you can return to it. While a call is on hold, you can place another call, activate anoth e r featur e, ans wer a wait ing c all, or leave your

voice terminal to do ano th e r task . Use wh e n you have a call you don’t want to dr op , but have to interrupt briefly to do something else.

Intercom (Automatic/Dial) Gives yo u quick access to spec if ie d extensions. With Automatic Intercom, you can call a predetermined partner by pressing a single feature button. With Dial Intercom, you can call any member of a predetermined group of users. (For the Dial Intercom feature, you need to know the group member’s 2- or 3-digit code.) Use to rapidl y dial frequen tly cal l ed numbers .

Last Number Dialed Automatically redials the las t exte nsi on or outside numb er you dialed. Use to save time in redialing a busy or unanswered number.

Leave Word Calling (LWC) Leaves a message for another extension to call you back. The called party will be able to dial mes sage se rv ice (for ex amp le , an atten dant, AUDIX

, a covering user, etc.) to retrieve a short, standard m essage wh ich give s your name and ex tension, the date and tim e yo u cal led, and the nu m b er of tim es yo u called. Use whenever you wish to have someone call you back; it will help cut down on repeated call attemp ts . This fe atur e also allow s othe r pe opl e in you r sys tem to leave a message for you.

Message Your Messag e lig ht go es o n whe n a calle r has left a mes sage fo r you. You

can then follow yo ur system m anager’s local message ret rieval procedures to get your message. Note: This light m ay be labeled Message or . (See also the Message Retrieval procedures under the Display F eatures heading.)

Mute Allows you to turn off the microphone of the built-in speakerphone or the handset. Use wh en you want to confer with some o n e in th e room wit h yo u, but yo u do not want the other person on the call to hear your conversation.

Priority Call ing Allows you to call an extension with a distinctive 3-bur st rin g to indicate your call requ ire s im me d iate attention. Use whe n yo u hav e important or timely inform ation f o r som eo ne .

Reset Speakerphone On those 8405B Plus or 8405D Plus voice terminals on which the Reset Spkr label ap pears under the button, you can use this f eature to initiate an acoustic t est of the surround i ng envi ronment by using a series of tones. When the tones stop, your speakerphone has finished adjusting itself for optimal performance. It is now ready for use. Use whenever you move your voice terminal to a different location (even in the same room), when the red light next to

fluttering, or wh e n the disp lay sh o ws yo u a m essage that the speakerphone nee d s to be reset. This feature is acc e ssed by pr essing

and then o r pressing

the softkey below the word “Begin” on the display . Select Ring Allows you to choose yo ur ow n p erso nalized ring ing pa ttern for your

voice terminal from among eight available patterns. Use to help distinguish your incoming calls from those of other nearby voice terminals. Note:

According to the

8405 voice terminal you are using, this feature is accessed either by pre s sing and then (if your 8405 has a button) or by pressing (if yo ur voice terminal has a button).

Send All Calls Temporarily sends all your ca lls to the ex te nsion of a person designated by your syst em manager to answe r them when you cannot (perh a ps a secretary or receptio ni st) . Use when you will be away from yo u r des k for awh ile , or when you do not wish to be interrupted by telephone calls.

Speaker (Listen-Only) Allows you to place calls or access other voice feat ur es without lifting the han d se t. Howe ver, in order to speak to the othe r pa r ty, you must use the handse t. Us e wit h feature activit ie s that r equire listening only, such as on-hook dialing, m on itoring calls on hold , and group listening situat ions.

Speaker

Shift Speaker

Shift

Hold Shift Ring

Ring

Note: All 8405B and 8405D voice terminals ha ve a listen-o nly speake r. If you are using an 8405B Plus or an 8405D Plus, you r voic e terminal can be set for either the Speaker (listen-on ly) or the Speakerphone function. Check with the syst em manager to see how your voic e term i nal is ad m in iste red .

Speakerphone Al lo ws yo u to place and answer calls or access other voice features without lifting the han d se t. Use the built-in speak erp hone any time you pre fer hands-free communication, both speaking and listening, or for group conference situations. Note: Only 8405B Plus and 8405D Plus voice terminals hav e a 2-way speakerphone. If you are using one of these voice ter mi nals , your vo i ce termin al i s set for either the Speaker (listen-only) or the Speakerphone (listen and speak) feature. Che c k with yo ur syste m m a nager to see how you r voice terminal is administered. Note: On th o se 8405 vo ice te rmin als which have a button and on which the Reset Spkr label appears under the button, you can press and then

to initiate the Reset Sp ea k erp hone feature. As the built-in speak erp hone performs a test of the surrounding acoustic environment, you will hear a sequence of tones. Whe n the to ne s sto p, you r spe a k e rpho ne has finishe d adju sti ng itself for optimal performance. It is now ready for use. (See “Rese t Speakerphone.”) Important: You can use the Reset Speakerphone feature only if the Reset Spkr label appears under the button.

Test When the voice terminal is initially powered up, the green light next to flashes if the link wit h the DEF I NI TY switc h o r wit h System 75 is not (or not yet) operational. The light changes to steady green when the voice terminal is able to communicate with the DEFINITY switch or with System 75, and then goes off after a short period of time. After the voice terminal is powered up, you can press to test the lights and the d isplay (if applicable) on your voice te rminal.

Shift

Speaker Shift

Speaker

Test

Transfer Transfers a call from your voice terminal to another extension or outside number. Use when your caller needs to speak further with someone else.

Display Features and Features Used with the Softkeys

Note: If you are using an 8405D or an 8405 D Plus vo ic e termi nal, you can also use up to 12 additional features accessed with the softkeys and display control buttons. Your system manager can tell you which softkey features are available to you.

Directory Searches for the extension of another user in your location by allowing

you to k e y in the use r’s name wi th the di al pad. Use as a handy quick reference source for ext e nsion number information. Note: While in Dir ecto r y Mod e, the vo ice te rminal dial pad is used for enter ing the name of the person for whom you are searching and therefore cannot be used to dial a call. In order to call the displayed number, press (if available), or press and then dial the number using the dial pad.

Exit Use

to leave Displa y Mo d e (afte r us ing any d isp lay or softk e y feat ur e)

and retu rn to Norm a l ( call-handling) Mode . Once you a r e in Normal Mode, y o u ca n use the display to identify current call appe aran ce, callin g/ call ed pa rt y, and calling/ called number.

Feature Status Indication Indicates the status of each feature accessed with the softkeys. If the feature is active, an arrow ( ) appears above the feature abbreviation; if the arrow does not appear above the feature, the feature is off.

Inspect Shows you call-related informatio n for an incom in g call wh e n you are already active on a call. Use to identify and screen ne w calls .

Call Displa y

Exit

Message Retrieval Allows you to retrieve messag es left fo r you when your Mes sag e

light is on. Will also let you retrieve m e ssages for other voice te rm in als no t eq ui ppe d with a display (if you are authorized as a systemwide message retriever by your system manager). Use to quickly and conveniently check messages, even when you are already on a call.

Normal See “Exit.” Stored Number Allows you to check the number stored on an Abbreviated Dialing

button or as an item on an Abbreviated Dialing list. Also lets you see what number you last dialed (via Last N umbe r Diale d feat ure ). Us e to verify Abb reviated Dialing list items before placin g a call or rep r ogram ming a numbe r, and to make sure the Last Number Dialed feature is appropriate to use.

Time/Date Shows you the date and time. Use as a handy calendar and clock. Timer Allows you to measure elapsed time . Use in orde r to kee p track o f time sp ent

on a call or task.

How to Use the Features

The procedures which appear in the sections, Voice Feature Procedures and Displa y Feature Procedur es, give short, step-by-step instructions for using each

feature. For your convenience, the features in each section are listed alphabetically.

General Instructions

Use the following special instructions for operating your voice terminal.

• The first time you use these procedures, you will nee d to customize t hem for

yourself by obtaining the followin g inf orm ation from your syste m m anager:

➤ Your system manager may assign call appearances or features to the 5 call

appearance/feature buttons on your voice terminal. To the right of each feature nam e in this section is a box. For each feature yo u hav e on yo ur vo ice

terminal or feature you can access with the softkeys (see “Note” below), mark a in the blank box as a reminder. (The Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer voice features, for all sets, and the Normal Mode/the Exit feature [labeled

on the voice terminal] display

feature, only for the 8405D and 8405D Plus, are already marked for you.) You may also be able to use th e Spe ak e rpho n e (an d Rese t Sp ea k erp hone on some 8405B Plus and 8405D Plus voice terminals) or the Speaker feature. Check with your syste m m anager to see wh at ot her f e atures you ca n use with DEFINITY Ge neric 1 or Generic 3, the DEFIN I T Y EC S, Release 5, or wit h System 75.

✔

Exit

Note: If you are using an 8405D or 8405D Plu s voice te rmin al, you m ay also be able to use up to 12 additional features accessed with the softkeys and display control butto ns . Che c k wit h yo ur syste m m anager to see which softkey features are available o n your voice te rmin al and then put a checkmark in the box beside each of those features.

➤ Any feature not appearin g on a butto n or ac cessed with the dis play and

softkeys can be activated or can celed by dialing a 1-, 2-, or 3-digit feature access code . Ask yo ur syste m m a n a ger f o r the feature access codes for th e features you need, and then write the assigned code number in the provided blanks in each feature procedure.

• If you receive an intercept tone (high-pitched , altern ating high and low to ne)

while attempting to operate any featu re , you have tak e n to o muc h time to complete a procedural step or have made a dialing error. Hang up, get dial tone, and begin again at Step 1.

• System 75 is available in more tha n one version . Som e featu res, suc h as

Abbreviated Dialing, Call Forwarding All Calls, Last Number Dialed, and Priority Calling operate slightly different ly with Version 1, and possibly Version 2, than they do with later versions. If you are using Version 1 or 2 of the System 75 software, you should check the section titled Troubleshooting later in this guide before you use any of these four features.

Conventions Used in The Following Procedures

and

Each of these boxes represents a button that has a feature assigne d to it. Th e button is labe led with the feature name , some tim e s fo llo wed by an e xte ns io n number (shown as xxxxx) or a person’s name.

This rectangular box, 2 lines by 24 ch aracte rs , represents the 8405 display screen. Like the example to the left, the second line app e arin g on the di splay will most likely list the featu re s yo u can access with the softkeys. For dir ectio n s on usin g the d isplay and softkeys, se e th e sectio n titled Using the Display, Softkeys, and Displa y Control Button s.

[feedback tones]

The tone that appears in brac k ets after a ste p, such as [dial tone], indicates what you should hear from your handset (o r sp e ak er p ho ne ) af te r su ccessfully performi ng that step. For a list of tone s and their meanings, see the section titled Tones and Their Meanin gs.

Feature

Feature xxxxx

LWC CnLWC AutCB Timer

Troubleshooting (Later in This Guide)

Later in this guide yo u will find a short section on troubleshootin g. Use the procedures listed in that section if you ha ve pro ble ms in using your voice te rminal.

Quick Reference Lists (at the Back of This Guide)

At the back of this guide is a set of quick reference lists. Use them to record your feature access codes and trunk codes, Abbreviated Dialing personal list items, and message and atte nd ant ext en sions. Once you ha ve com plet e d the lis ts, rem ov e the page from the guide (tear along the perforati on ) , and keep the list s near your voi ce terminal.

Using the Display, Softkeys and Display

Control Buttons

If you are using an 8405D or 8405D Plus voice terminal, the following information will help you use the display, the softkeys, and the display control buttons.

The softkeys are the four keys labeled with arrows ( ) located directly below the display. The four display co ntr ol b utton s, labele d , ,

and are located under the softkeys. Figure 5 shows the location of the softkeys in relat ion to the display above the sof tkey s and the disp lay co n tro l bu tto ns below them.

Figure 5. The Display, Softkeys, and Display Control Buttons

Menu Exit

Softkeys Display control buttons

Display

NextPrevMenu Exit

Entering Softkey Mode and Viewing the Three Feature Option Screens

There are three separate feature option screens. Each of these screens allows you to select from four different features.

You can enter Softkey Mode by pressing the display option button label ed . The following is an example of a feature option screen.

The top line of each feature option screen shows you the status of each of the four features. An arrow appears above the feature nam e or abbrev iatio n if that feature is active. If there is no arrow above the feature, the feature is not active. In the above example, the Automatic Callback feature is active because there is an arrow above that feature abbreviation.

Note: If the feature requires you to dial a telephone number or extension, such as Call Forwarding, you will temporarily see the digits you are dialing, rather than the arrow, above the feature name.

LWC CnLWC AutCB Timer

The second line on each feature option screen shows the feat ures you can access. To use any of these features, you must press the softkey below the feature name or abbreviation. For example, on the feature option screen shown above, you can leave a message for another extens io n to call yo u bac k by pres sing the so ftkey be lo w LWC (the Leave Word Calling feature). If you want to cancel the message, press the softkey below CnLWC (the Cancel Leave Word Calling feature).

To see the next set of four featu res, p ress th e disp lay control button labeled ; to move back a screen, pres s the d isplay control button labele d . Pre ss

or until the feature you want to use appears on the second line.

The following flowc har t (Figure 6) shows the default features for the three feature option screens. These are the 12 softkey features available when the voice terminal

(with display) is shipped from the factory. Also, see “Other Softkey Features That May Be On Your Display” in this sec tio n.

Figure 6. The Three Default Feature Option Screens

Note: An er ro r to ne ( o ne beep ) sounds when you have mad e a mistake in your

softkey entries. Press

at any time to ex it sof tk ey mode and retu rn to Nor m al (call-handling)

Mode.

LWC CnLWC AutCB Timer

CFrwd CPark TmDay PCall

Prog Pause Mark Wait

Leave

Word

Calling

Cancel

LWC

Automatic

Callback

Timer

Call

Forwarding

Call

Park

Time/

Date

Priority Calling

Abbreviated Dialing (AD)

Program

Pause

Mark

Wait

Exit

Other Softkey Features That May Be On Your Display

Figure 6 on the previous page shows the 12 default softkey features, those features that can be accessed with the softkeys wh e n the 8405D or 8405D Plus voice terminal is initially installed. Howe ve r, if the voice terminal is conn ected to a DEFIN IT Y G3V3 (or later), the sys te m man age r may subs titu te other soft key featu res in th eir place. The following table is a list of some of these alternate features and the feature abbreviation associated with each.

Note: The DEFINIT Y ECS, Release 5 (and later releas es) may provide additional alternate softkey features.

Alternate Softkey Features

Abbreviation Feature

AD Abbreviated Dialing buttons (can be multiple buttons)

Cnslt Consult

Count ACD Stroke Count (ca n be up to 10 but tons)

CPkUp Call Pickup

Dir Directory*

Excl Manual Exclusion

HF Ans Internal Auto Answer

†

* A button should be adminis tered , if access to System

Directory is provide d. It is also des irab le fo r

to be

administered.

† This feature is available only with a DEFINITY G3V2

(and later).

IAuto Automatic Intercom

IDial Dial Intercom Inspt Inspect

Last Last Number Dialed

RngOf Ringer Off

SAC Send All Calls

SFunc Abbreviated Dialed Special Function

Spres Abbreviated Dialing Suppr e ss

Stats ACD Agent Statistics

Stop Abbreviation Dialing Stop/Indefinite Wait

View Stored Number

Alternate Softkey Features

Abbreviation Feature

Call Display

Next Display

Using the Softkeys to Activate a Feature

Your display and softkeys allow you to access up to 12 switch-related features. For example, you may want to use the Priority Calling feature to call another extension with a distinctive 3- bur st ri ng. You can activate this feature wit h the sof tk ey s in the following way:

To access a feature with the softkeys (Priority Calling is used in thi s example)

1 Press

• The display shows the initial feature option screen:

LWC CnLWC AutCB Timer

2 Press

• The display shows:

3 To use the Prior ity Ca llin g f ea tur e , pre ss th e softk e y

below PCall and then dial the extension. Note: When the feature is activate d , after th e

display scre e n shows you the digits you are di aling , an arrow appears above the feat ur e, as in the example below. If there is not an arrow above the feature, the feature is off.

When bot h parties ha n g up fro m the c all, t he arr o w above PCall (showing f ea tur e status indicatio n) disappears.

CFrwd CPark TmDay PCall

Resetting the Speakerphone with the Softkeys (When Powering Up the 8405D Plus Voice Terminal)

Important: You can use the Reset Speakerphone feature only if your voice terminal has the Reset Spkr label printed und er the button.

Note: The following procedure can be used on ly th e 8405 D Plus vo ic e termi nal, since it has a display and softk e ys.

When you first power up the 8405D Plus voice terminal, the followin g disp lay appears.

When you reset the speakerphone on your voice terminal, you hear a set of tones as the speakerphone performs an acoustic test of the environment. When the tones stop, your spea k erp ho n e has finished adju sting itself for optimal perfor m an ce and is ready for use. For more information about the Reset Speakerphone feature, see

“Reset Speakerphone” in the section Voice Feature Procedures later in this guide.

Speaker

PLEASE RESET SPKR.

Begin Cancel

T o reset the speakerphone (when those 8405D Plus voice terminals with the Reset Spkr label are first powered up)

1 Press the softkey below Begin to reset the

spea ke rphone (Pre ss the so ftke y belo w Cancel if you do not want to reset the spe a ker p ho ne at this time. How ev e r, note that the red ligh t next to

will continue to

flutter.)

• If you press the softke y be lo w Be gi n, the 8405D Plus display sho ws the follow ing tim ed screen:

• You will hear a set of risin g tone s as the speakerphone adjusts itself to the surrounding acoustical env ironment. These tones ar e

autom a tic. No u se r re sp onse is r equired .

Speaker

OPTIMIZING PERFORMANCE

OF THE SPEAKERPHONE.

Voice Feature Procedures

Handset and Speaker

When placing calls or using the voice features, you have the option of doing so by lifting the handset or by pressing . If your voice terminal is set for the Speakerphone feature, pressing simultaneously activates the built-in micropho ne so yo u ca n place and answer calls without lifting the handset.

Note: Before you can use this feature, AD buttons must first be assigned by your system manage r . (T he se A D loca tions can be assigned to actu al buttons, or you may be able to access them wit h the so ftk eys. )

Usually, an Abbreviated Dialing number is part of a Personal List, Group L ist, System List, or Enhanced List. You can have a total of three lists; the programmed number can be up to 24 digits and characters. (Special Char acter s such as P aus e count as two digits .)

However, if your voice terminal is conn e cted to a DEFIN IT Y G3V4 ( o r later ), yo u can also program a number on an Abbreviated Dialing button that is not stored on an AD list; this programmed number can be up to 16 digits and characters.

Abbreviated Dialing (AD)

Speaker

If you hear the intercept tone while programming, start over from the beginning. If you have an 8405D or 8405D Plus, you may be able to use the followin g so ftk ey

features with Abbreviated Dialing (Press

and then the softk ey below the

feature abbre viation. )

• Program (l abele d Prog) — You can program a telephone number, extension, or feature access code on an AD button.

• Pause (labele d Pause) — A 1.5-second pause can be placed in an AD number, such as between an access code and the telephone number.

• Mark (labeled Mark) — Numbers included after a Mark on an AD button are dial e d in Touch-Tone signal fo rm.

• Wait (labeled Wait) — Numbers included after a Wait on an AD button are delayed 5 to 25 seconds until the voice terminal receives dial tone from the switch.

• Suppress (labeled Spres) — Suppressed numbers are dialed but not shown on the display (an “s” appears instead). Used for passwords or authorizat i on codes.

To progra m / re progra m an AD button

1 On a separate sheet of paper, write down the outside

numbers, extensions, and/or feature access codes you want to program

Note: Each AD button will hold one com p let e phone number or feature access code.

2 Pick up the hand set [dial tone]

Note: If you are using the built- in spe ak er pho n e,

you must eith er pre ss a call appe ara nc e bu tto n or press before you begin Step 3.

3 If you are using an 8405 with a display, press

and then press the softkey below Prog If your 8405 does not have a display o r if Prog is not

available on you r disp lay, pr ess or Dial the AD Program access code __________

[dial tone]

Speaker

Program

4 Press the to be programmed [dial tone] 5 Dial the outside number, extension, or feature access

code you wa nt to store Notes: If the programmed number is associated with

a list, it can be up to 24 digits. If the stored number is NOT associated with a list (that is, an A utom atic Dialing button), it can be up to 16 digits. See your system ma nager if you ne ed hel p .

If your 8405 has a display, you may be able to use the softkeys to add sp ecial functions such as P ause , Mark, or Wait into the telephon e num be rs programmed on the AD button.

If you are programming an outside number, be sure to include a trunk code, if applicable .

6 Press [confirmation tone]

• Number is stored

• Repeat Steps 4 through 6 to program addit ional

buttons

7 Hang up or press to end programming

AD xxxx x

Drop

To place an AD call 1 Press the sele cted [ringback tone]

• Call is automatically dialed

To progra m / re progra m an outside number, extension, or feature access code into a personal list

1 On a separate sheet of paper, write down the outside

numbers, extensions, and/or feature access codes you want to progr am as ite ms on yo ur pers onal lists(s).

Note: Each phone number or feature access code is stored as a separate item.

2 Pick up the hand set [dial tone]

Note: If you are using the built- in spe ak er pho n e,

you must eith er pre ss a call appe ara nc e bu tto n or press before you begin Step 3.

3 If you are using an 8405 with a display, press

and then press the softkey below Prog If your 8405 does not have a display o r if Prog is not

available on you r disp lay, pr ess or Dial the AD Program access code __________

[dial tone]

4 Dial the Personal Lis t number (1, 2, or 3)

[dial tone]

AD xxxxx

Speaker

Program

5 Dial the list item (1, 2, 3...)[dial tone] 6Dial the number you want to store (up to 24 digits)

Note: If your 8405 has a display, you may be able to

use the softkeys to add special functions such as Pause, Mark, or Wait into the telephone number programmed on the AD button.

If you are programming an outside number, be sure to include a trunk code, if applicable .

7 Press [confirmation tone]

• Number is stored

• Repeat Steps 5 through 7 if you want to program

additional items on the same l ist; pres s and begin again at Step 1 if you want to program items on another list

8 Hang up or press to end programming

Note: Record your perso nal list items on the

Abbreviate d Dialing list in the back of this guid e ; group, syst em , and enhanced list s can be ob ta ined from your system manager.

Drop

Yo u can ac ce ss th is f eature with the softk e ys only if your voice termin al has a

display and if the feature’s abbreviation, AutCB, appears on the second line of one of the feature option screens.

To place a call using an AD list button or code

1 Press or or

or Dial the appropriate AD List code:

• List 1 __________

• List 2 __________ [dial tone]

• List 3 __________

Note: An may also be available; see your syst em ma n a ger.

2 Dial the desired list ite m ( 1, 2, 3...)

• Call is automatically dialed [ringback tone]

Automatic Callback

Pers List Grp List Sys List

Enhcd List

To automatically place anoth e r ca ll to an extension that was busy, did not answer, or returned call waiting ring back tone

1 If you are using an 8405 with a display, press

and then press the softkey below AutCB during the call attempt

If your 8405 does not have a display o r if AutCB is not available on you r disp lay, pre ss during call att empt

Note: If you send your calls to co verage after activating Automatic Callback, your callback calls will still ring at you r exte nsion and will not be redire cted to cove r a ge .

2 Hang up

• You will get a 3-burst priority ring when both yo u and the called extension are idle; when you answer, regular ringing is sent to the called party

3 Pick up the ha ndse t when you hear prior ity ring

Note: Automatic Callback is automatically canceled

afte r 30 minutes.

AutoCallBk

You can access the Manual Exclusion feature with the softkeys only if your voice

terminal has a display and if the feature ’s abbreviation , Excl, appears o n th e sec on d line of one of the feature option screens.

To cancel Autom atic Callback

1 If you are using an 8405 with a display, press

and then press the softkey below AutCB again (while on-hook)

If your 8405 does not have a display o r if AutCB is not available on you r disp lay, pre ss again (while on-hook)

Bridging/Manual Exclusion

AutoCallBk

To answer a bridged call 1 Press the call appeara nc e bu tton o f the bridge d call

Note: If your terminal has Ringing Appearance Preference , this step is no t nece s sar y; you will automatically be connected to the call wh e n you lif t the handset.

2 Pick up the ha ndse t o r pre ss

To use Ma nual Exclusio n to prevent other bridged terminals from en t erin g a call (on a per call basis)

1 If you are using an 8405 with a display, press

and then press t he softkey below Excl while active on a call

If your 8405 does not have a display o r if Excl is not available on you r disp lay, pr ess while connected to th e call

Note: Pressing or pressing the so ftk ey below Excl reactivates bridging.

Speaker

Excl xxxxx

Yo u can access the Consult feature with the softk e ys onl y if your voice termi nal has

a display and if the feature’s abbreviation, Cnslt, appears on the second line of one of the feature option screens.

Call Coverage/Consult

To answer a call for a coworker for whom yo u are a coverage point

1 Press the call appearance button of the incoming call

when ringing begins or the green light flashes Note: The call is not at your term inal un til the

green light is flashing.

To leave a message for a coworker to call the original caller’s extension

1 Press while connected to the call

[confirmation tone]

Note: To leave a message for a coworker to call you, activate Leave W o rd C allin g instead.

Cvr CallBk

T o use the Consult fe ature to talk privately with a coworker after answering a redir ected call

1 Press [dial tone]

• Call is put on hold

2 If you are using an 8405 with a display, press

and then press the softkey below Cnslt If your 8405 does not have a display o r if Cnslt is not

available on you r disp lay, pr ess

[prior it y ring to cowo rker]

or Dial coworker’s extension Note: You can privately disc uss the call; if the

coworker is not ava ilable, pres s the call appear anc e button next to the flu ttering light in order to reconnect to the call.

3 Press again to send the call to the coworker

or Press to make it a 3-party ca ll

Transfer

Consult

Transfer

Conf

Yo u can ac ce ss th is f eature with the softk e ys only if your voice termin al has a

display and if the feature’s abbreviation, CFrwd, appears on the second line of one of the feature option screens.

Call Forwarding All Calls

T o temporarily redirect all cal ls to an ex tension or outside number of your choice

1 If you are using an 8405 with a displa y, press

and then press the softkey below CFrwd (while on-hook or off-hook)

If your 8405 does not have a display o r if CFrwd is not available on you r disp lay, pre ss (while on-hook or off-hook)

or Dial the Call Forward access code __________ (while off-hook) [dial tone]

Note: If you have console permission, next, dial the extension number of the person whose calls are to be forwa r de d ; re ceive di al to ne .

2 Dial the extens io n or num ber where calls will be sent

[confirmation tone]

Call Fwd

Note: Som e voice te rminals have restr ictio ns on where calls can be forwarded (see your system manager).

3 Hang up

Note: You may hear a ring- p ing to ne f rom yo ur

voic e te rmina l as eac h call is forwarded .

To cance l Call Forwarding

1 If you are using an 8405 with a display, press

and then press the softkey below CFrwd (while on-hook)

If your 8405 does not have a display o r if CFrwd is not available on you r disp lay, pre ss (while on-hook)

or Dial the Call Forward cancel code __________ (while off-hook) [confirmation tone]

• Your calls will now ring at your own voice terminal

Call Fwd

Yo u can ac ce ss th is f eature with the softk e ys only if your voice termin al has a

display and if the feature’s abbreviation, CPark, appears on the second line of one of the feature option screens.

Call Park

To park a call at your extension (for retrieval at any extension)

Note: To use the Call Park feature on an 8405 with display (if Call Park is one of your softkey features), press and then the so ftkey below CPark. Then hang up.

or, if a button has been assigned to you r voice term inal, press and ha ng up .

Otherwise, follow the instructions below.

1 Press [dial tone] 2 Dial the Call Park access code __________

[confirmation tone]

3 Press again

• Call is parked

4 Hang up

Call Park

Transfer

To retrieve a parked call from any extension

1 Pick up the hand set o r p ress [dial tone] 2 Dial the C a ll P a rk A nswer Back acces s co d e

__________ [confirmation tone]

3 Dial the extension where the call is parked

[confirmation tone]

• If returning to a call park ed at your voic e terminal, dial your own extension

Note: If you receive intercept tone , th e pa rked call has been disconnected or retrieved by someone else.

Speaker

Yo u can ac ce ss th is f eature with the softk e ys only if your voice termin al has a

display and if the feature’s abbreviation, CPkUp, appears on the second line of one of the feature option screens.

Call Pickup

To answer a call placed to a member of your pickup group when you r vo ic e terminal is idle

1 If you are using an 8405 with a display, press

and then press the softkey below CPkUp If your 8405 does not have a display o r if CPkUp is

not available on you r disp lay, pre ss or Dial the Call Pickup access code __________

• Called voic e ter minal stops ringing

• You are connected to the ringing call

CallPickup

Conference

To add another party to a call (for a total of up to six parties)

1 Press [dial tone]

• Presen t call is put on hold, and you are given a new call appearance; all other parti es rem ain connected to each other

2 Dial the number of the new party an d wa it for an

answer Note: You can privately disc uss the call with the

new party at this time; if no answer or busy, press the call appearan ce button next to the fl utte r ing light in order to return to the held call.

3 Press again

• All parties are no w connected

• Repeat Steps 1 through 3 for additiona l

confer e nce conne ct ions

✔

Conf

T o add a call you’ve put on hold to another call you’re connected to

1 Press [dial tone]

• Held call ligh t continues to flutt er; the light next to th e curr e nt c all also flutte r s

• You are given a new call appearance

2 Press the call appeara nc e bu tton o f the call on ho ld

(first call)

3 Press agai n

• All parties are no w connected

To drop the last party added to a conference call

1 Press

• Last party you added is dropped

• You remain connected to the othe r par tie s

Note: Partie s other tha n the last one must disconnect to be released from the conference call.

Conf

Drop

To disconnect from a normal call and obtain dial tone without hanging up the handse t

1 Press [dial tone]

Note: If you press during a conference call,

the last party added will be drop p ed, and you will remain con ne ct ed to the ot he r parties.

✔

Drop

Handset Volume

To raise or lower the receive level volume of the handset

1 While handset is o ff -ho o k, pre ss the Volume control

button

• T o raise the volume, press the right half of the Volume control button labeled ; to lower the volu me , press the left half of the Volume control button labeled

• If your 8405 voice terminal has a display, it shows:

(There are eigh t p ossible vo lu m e settings. On the display, one ar row is the lowest setting, and eight arrows is the high e st se ttin g. )

✔

HANDSET L>>>>> H

Hold

T o put a call on hold while you answer another call, make a call, or perform some other task

1 Press

• Green light ne xt to the he ld call flutters

Note: If you put a conference call on hold, the othe r parties remain connected.

To answer a new call while active on anoth er

1 Press

• Green light ne xt to the he ld call flutters

2 Press the call appearance button of the incoming call

• You are connected to the incoming call

To return to the held call

1 Press the call appearanc e bu tton o f the held ca ll

• You are connected to the held call

Note: If you are active o n a call and you press the call appearance but to n of the held cal l, the act ive call will be dropped.

✔

Hold

Yo u can ac ce ss th is f eature with the softk e ys only if your voice termin al has a

display and if the feature’s abbreviation, IAuto (for Automatic Intercom feature), or IDial (for the Dial Intercom feature) appears on the second line of one of the feature

option screens.

Intercom (Automatic/Dial)

To make a call to your predetermined Automat i c Intercom partner

1 If you are using an 8405 with a display, press

and then press the softkey below IAuto (while off-hook)

If your 8405 does not have a display o r if IAuto is not available on you r disp lay, pre ss (while off-hook) [ringback tone]

• Special inter co m ring is sent

Note: If the call is unanswered, press while the call is ringing if you want to redirect it to coverage.

IcomAuto xxx

Go to Cvr

To dial a call to a member of your Dial Intercom group

1 If you are using an 8405 with a display, press

and then press the softkey below IDial (while off-hook)

If your 8405 does not have a display o r if IDial is not available on you r disp lay, pr ess (while off-hook) [dial tone]

• Green light goes on steadily

2 Dial the group member’s 1- or 2-digit code

[ringback tone]

• Special inter co m rin g is sent

Note: If the call is unanswered, press while the call is ringing if you want to redirect it to coverage.

IcomDial xxx

Go to Cvr

To answer any intercom call

1 Pick up the ha ndse t

• You are connected to the call

Note: If you are active on another call, first press , then press the call appearance button with the flashing light. To return to the hel d ca ll, press the call appear anc e button associated with the held call.

Hold

Yo u can ac ce ss th is f eature with the softk e ys only if your voice termin al has a

display and if the feature’s abbreviation, Last, appears on the second line of one of the feature option screens.

Last Number Dialed

To automatically redial the last number you dialed (up to 24 digits) (extension, outside number, or trunk/feature access code )

1 If you are using an 8405 with a display, press

and then press the softkey below Last (while on-hook or off-hook)

If your 8405 does not have a display o r if Last is not available on you r disp lay, pr ess (while on-hook or off-hook)

or Dial the Last Number Dialed ac cess co de __________ (while off-hook)

LastDialed

Yo u can ac ce ss th is f eature with the softk e ys only if your voice termin al has a

display and if the feature’s abbreviation, LWC, (fo r the Leav e Word Calling feature) or CnLWC (for the Cancel Leave Word Calling feature), appear s on the se cond lin e of one of the feature option screens.

Leave Word Calling (LWC)

To leave a message after dialing an extens io n (whe n your call is not answered, you hear a coverage or busy tone, or you have been put on hold)

1 If you are using an 8405 with a display, press

and then press the softkey below LWC before hanging up your handset

If your 8405 does not have a display o r if LWC is not available on your disp lay, press before hanging up your handset [confir m ation t o ne]

• Message light goes on at the called voice terminal (if so equipped)

Note: If reorder tone is heard, the message is not stored; try again.

LWC

To leave a message without ringin g an extension

1 If you are using an 8405 with a display, press

and then press the softkey below LWC (while on-hook or off-hook)

If your 8405 does not have a display o r if LWC is not available on you r disp lay, pr ess (while on-hook or off-hook)

or Dial the Leave Word Callin g acc ess cod e __________ (while off-hook) [dial tone]

2 Dial the extensio n [confirmation tone]

• Message light goes on at the called voice terminal (if so equipped)

3 Hang up or press

LWC

Drop

To cance l a Leave Wor d Calling messag e

Note: You cannot cancel a message left for an AUDIX subscriber.

1 If you are using an 8405 with a display, press

and then press the softkey below CnLWC (while on-hook or off-hook)

If your 8405 does not have a display o r if CnLWC is not available on you r disp lay, pre ss (while on-hook or off-hook)

or Dial the Leave Word Callin g can cel cod e __________ (while off-hook) [dial tone]

2 Dial the extensio n [confirmation tone]

Note: If reorder tone is heard, message is not

canceled; try again.

Message

To retrieve a message when your Message light is on

1 If your set has a display, see the Message Retrieval

procedures under the Display Features Procedures heading. Otherwise, see your system

manager f o r instruct ions rega rding you r local message retrieval procedures

Cancel LWC

✔

Note: If you are using an 8405B or 8405D, the Mut e feature affec ts the micro pho ne associated with the hands et only. If you are using an 8405B Plus or 8405D P lus, the Mute feature mutes the handset when you are talking on the handset and mutes the speakerphone microphone when you are using the built-in speakerphone.

Mute

To prevent the other party from hearing you (To mute th e h ands e t or speakerphone microphone)

1 Press

• Red light next to goes on and the other party cannot he ar yo u

2 When you are read y to re su m e con versation with the

other p a rty, press again

• Red light next to goes off and the other party can hear you again

Note: When the voice terminal is set for the Sp e ak er (listen-only) featur e, t he li ght next to goes on whenever you are using the speaker.

The Mute feature turns off automatically when you hang up, or switch from the speakerphone to the handset or from the han d se t to the sp eak erp h o ne .

✔

Mute

Yo u can ac ce ss th is f eature with the softk e ys only if your voice termin al has a

display and if the feature’s abbreviation, PCall, appears on the second line of one of the feature option screens.

Priority Calling

To place a priority call (3-burst ring)

1 If you are using an 8405 with a display, press

and then press the softkey below PCall (while on-hook or off-hook)

If your 8405 does not have a display o r if PCall is not available on you r disp lay, pre ss (while on-hook or off-hook)

or Dial the Priority Calling access code __________ (while off-hook) [dial tone]

2 Dial the extensio n [ringback tone]

• Wait for the cal l ed p a rty to answ er

Note: If your call is not answered and you wish to redirect it to coverage, press while call is ringing.

Priority

Go to Cvr

To change a regular call into a priority call (whe n you hear a call waiting ring back tone)

1 If you are using an 8405 with a display, press

and then press the softkey below PCall If your 8405 does not have a display o r if PCall is

not available on you r disp lay, pre ss

2 Wait for the called party to answer

Note: If you still receive a call waiting ringback

tone, wait a few minutes and try again.

Priority

Important: You can use this feature only if you are using an 8405B Plus or

8405D Plus voice termin al, if the Reset Spkr label appe ars under the button and if your voice terminal is set for the Speakerphone feature (as opposed to the Speaker feature). If you do not have a button or the Reset Spkr label on your 8405B Plus or 8405D Plus, you do not need to activat e th is feat ure.

If your 8405B Plus or 8405D Plus is equipped with this feature , you can adjust the speakerphone to the surrounding room acoustics to provide optimal performance. Use the Reset Speakerphone featur e in the followi ng ways:

• Whenever you move your voice terminal to another place (even in the same room)

• Whenever the red light next to is fluttering

Note: You may also use this feature when you are on a call in the unlikely event your speaker ph o ne m akes a squealing noise du rin g the call. Your spe aker p ho ne will adjust itself to norm al for th at call. (No to ne s wil l be hear d .)

Important: If there has been an interruption in power (such as, the system has just been powered up again, or yo u hav e plugge d in the vo ice te rmin al at another location), the lig ht ne xt to flut te rs un til yo u res et the built-in speakerp ho ne.

Yo u can initiate the Re se t Sp ea ker p ho ne feat ure when your hand s et is on-h o ok, or during a call in which you are using the built-in speakerphone. (If a call is in

Reset Speakerphone

Speaker

Shift

Speaker

progress, you will not hear the tones, and the new speakerphone adjustment is reset for only the duration of that call.)

When you first power up the 8405D Plus voice terminal, the followin g disp lay appears:

PLEASE RESET SPKR.

Begin Cancel

T o reset the speakerphone (when those 8405D Plus voice terminals with the Reset Spkr label under the button are first powered up)

1 Press the softkey below Begin to reset the

spea ke rphone (Pre ss the so ftke y belo w Cancel if you do not want to reset the spe a ker p ho ne at this time. How ev e r, note that the red ligh t next to will continue to flutter.)

• If you press the softk e y belo w Be gi n, the 8405D Plus display sho ws the follow ing tim ed screen:

• You will hear a set of risin g tone s as the speakerphone adjusts itself to the surrounding acoustical env ironment. These tones ar e

autom a tic. No u se r re sp onse is r equired .

Speaker

OPTIMIZING PERFORMANCE

OF THE SPEAKERPHONE.

To adjust the 8405B Plus or 8405D Plus speakerpho ne to the surrounding room acoustics

Note: If you do no t ha v e a

button, it is not necessary to activate this feature.

1 While on-hook, press

• Red light next to goes on steadily

2 Press

• Red light next to goes off

• Red light next to blinks

• You hear a seri es of to ne s as the sp e ak er p ho n e

performs an acoustic test of the environmen t. The 8405D Plus disp lay sh o ws:

When the to ne s sto p , you r built-in speak erp ho n e is ready for use.

Shift

Speaker

Shift

Speaker

OPTIMIZING PERFORMANCE

OF THE SPEAKERPHONE.

Select Ring (and Ringer Volume)

To select a personalized ringing pattern (for those 8405 voice terminals which have a button)

Note: For procedures on selecting a persona lize d ring for those 8405 voice terminals that have a

button, see the next

page.

1 Press

• Red light goes on steadily

2 Press

• Red light next to winks

• Curr en t ringing pa tte rn plays and re p e at s every

thre e se conds.

• If your 8405 has a display, it shows the ringing pattern you are hearing, such as:

3 Continue to press (a nd then release) (or, if you

are using a display set, you can also press or ) to cycle through all eight ringing patterns

✔

Shift

Ring

Shift

Hold

Shift

SELECT RING PATTERN: 1

Hold

4 When you hear the desired ringing pattern,

press again

• Your new ringing pattern is set

• If you have an 8405D or 8405D Plus, you hear

confirma tion to ne (two risin g to nes)

• Red light next to goes off

Note: If you receive a call, go off-hook, or lose power during sele ction , th e process is interru pte d an d you must start agai n.

To select a personalized ringing pattern (for those 8405 voice terminals which have a button)

1 While on-hook, press

• Red light next to winks

• Curr en t ringing pa tte rn plays and re p e at s every

three seconds. If your 8405 has a display , it shows the ringing pattern you are hearing, such as:

Shift

Ring

SELECT RING PATTERN: 1

2 Cycle through the ringin g pa tte rns by pressi ng ( and

then releasing)

• Red light next to continu e s to wink

• If your 8405 has a display, it shows the number of

the ringing pattern you have selected

Note: If you are using a disp lay set , you can also press or ) to cycle through all eight ringing patterns

3 If you want to save the ringing pattern currently

being played, do no t pre ss anym ore . You will hear the selected ringi ng pattern two more times, a nd then it will be automatically saved.

• You hear confirm ation tone (t wo risin g to nes)

• Red light next to goes off

Note: If you receive a call, go off-hook, or lose power during sele ction , th e process is interru pte d an d you must start agai n.

Ring

To adjust the ringe r volume if necess ary (handset and speaker are not active, or handset and ringer are both active)

1 To raise the volume, pres s the rig ht hal f of the

Volume control button labeled ; to lower the volume, press the left half of the Volume control button labeled

• If you have a display, it shows:

(There are eigh t p ossible vo lu m e settings. On the display, one ar row is the lowest setting, and eight arrows is the high e st se ttin g. )

One full ring cy cle will so un d to de mo nstr ate the new volume.

RINGER L>>>>> H

Yo u can ac ce ss th is f eature with the softk e ys only if your voice termin al has a

display and if the feature’s abbreviation, SAC, appears on the second line of one of the feature option screens.

Send All Calls

To send all calls (except priority calls) immediately to co ve r age (If your system man a ge r has provided a coverage path for your ex te nsi on )

1 If you are using an 8405 with a display, press

and then press the softkey below SAC (while on-hook)

If your 8405 does not have a display o r if SAC is not available on you r disp lay, pr ess (while on-hook)

or Dial the Send All Calls access code __________ (while off-hook) [confirmation tone]

Note: You may hear a ring- p ing to ne f rom yo ur voic e te rmina l as eac h call is forwarded .

Send Calls

To cancel Send All Calls 1 If you are using an 8405 with a display, press

and then press the softkey below SAC again (while on-hook)

If your 8405 does not have a display o r if SAC is not available on you r disp lay, pr ess again (while on-hook)

or Dial the Send All Calls cancel code __________ (while off-hook) [confirmation tone]

Send Calls

Note: If you are using an 8405B or 8405D voic e terminal, you will automatically

have this feature. If you are using an 8405B Plus or an 8405D Plus, yo ur voice terminal is set for eith er the Spe aker (listen-on ly) or the Speakerphone (listen and talk) function. Check with your system manage r to see if you can use either of these two features.

Yo u can use the Reset Spe a k erp ho ne feature only if you are using an 8405B Plus or 8405D Plus voice termin al, if your vo ice te rmin al is se t for Speak erphone (listen and talk), and if the Reset Spkr label appears und er the button.

Use the following procedures if your voice ter mi nal is set for the Spea ker (listen-only) f eature.

Speaker

To place a call without lifting the hand set, or to use speaker with any listening-only feature acti vity (such as, monitoring a call on which you have been put on hold or for group listening)

1 Press

• Red lights ne xt to and go on

• Place a call or access the selected feature

2 Adjust speaker volum e if ne ce ssary

• To raise the volume, press the right half of the Speaker Volume control button labeled ; to lower the volu me , press the left half of the Speaker Volume control button labeled .

Note: In order for the other part y to he ar yo u, you must speak through the handset and the speaker must be off.

• If you have a display, it shows:

(There are eigh t p ossible vo lu m e settings. On the display, one ar row is the lowest setting, and eight arrows is the high e st se ttin g. )

Speaker

Speaker Mute

SPEAKER L>>>>> H

To turn off the speaker and retu rn to handse t

1 Pick up the ha nd se t

• Red ligh ts ne xt to and go off

• Speaker goes off

To mute the microphone associated with the handset so the other party cannot he a r yo u

1 Press

• Red light goes on and the other party cannot hear you

2 Press again to resume talking to the other party

through the han d set

• Red light goes off and the other party can hear you again

To activate the speaker while using the handset

1 Press

• Red lights next to and go on steadily

• The speak er is activ e , and th e ha nd se t is tur ned

off

Speaker Mute

Mute

Speaker

Speaker Mute

To end a call (while the hand se t is on-hook and only the speaker is active)

1 Press

• Red lights next to and go off

Speaker

Speaker Mute

Note: If you are using an 8405B or an 8405D voice terminal, you cannot use this

feature. If you are using an 8405B Plus or an 8405D Plus, you hav e eithe r the Speaker (listen-only) feature or the Speakerphone (listen and talk) feature. If you are uncertain whether your voice terminal is set for the Speaker feature or the Speakerpho ne fe at ur e , che ck with your system ma nage r.

Use the following procedures if your voice ter mi nal is set for the Spea ker phone (speak and listen) feature.

If the Reset Spkr label appears under the button on your 8405B Plus or 8405D Plus voice terminal, you can use the Reset Speakerphone feature. For

directions on using the Reset Speakerphone feature, see “Reset Speakerphone” in this section.

Speakerphone

Speaker

To place/answer a call without lifting the handset, or to use speakerpho ne with any feature

1 Press

• Red light next to

goes on steadily

2 Place or answ er th e cal l , or access the selected feature 3 Adjust speakerphone volume if necessary

• To raise the volume, press the right half of the Volume control button labeled ; to lower the volu me , press the left half of the Volume control button labeled

• If you have a display, it shows:

(There are eigh t p ossible vo lu m e settings. On the display, one ar row is the lowest setting, and eight arrows is the high e st se ttin g. )

Note: The Volume control does not affect an external speaker phone att a ch ed to your voice terminal.

Speaker

SPEAKER L>>>>> H

To prevent the other party from hearing you

Note: If the Speakerphone feature is not turned on, the Mute featur e tu rn s off the micr o p hone asso c iate d w ith the handset (not the speakerphone). However, i f the spea k e rphone is acti ve and the handse t is not active, then the Mute feature turns off the microphone associated with the speakerphone (not the handset).

1 Press

• Red light goes on and the other party cannot hear you

2 Press again to resume talking to the other party

• Red light goes off and the other party can hear you again

To change from the speakerpho ne to the handset

Pick up the ha nd se t and talk

• Red light next to

goes off

Mute

Speaker

To change from the handset to the speakerphone

1 Press

• Red light next to

goes on

2 Hang up the handset

To end a ca ll

1 Press again to hang up

• Red light next to

goes off

Note: With a DEFINITY G3V3 or late r , if the othe r person on the call hangs up first, the call is disconne cted . If you pre ss , you will hear dial tone.

Speaker

Test

To test the voice terminal lights (on all 8405 voice terminals) and the display (on the 8405D and 8405D Plus voice terminals)

1 While on-hook or off-hook, press and hold

• Green light next to goes on

Note: If the green light next to

flashes

rather than goes on steadily, it means that the voice terminal is not communicating with the DEFINIT Y sw itch or with System 75. In su ch a case, see your system manager.

• The lights go on stea dily in two groups, and, if your 8405 has a displa y, all the display segments fill in

2 To end test, release

• Lights return to nor mal ope r ation, and the gr een light next to goes off

Note: If the display or the lights d o not re sp o nd during the test, no tif y your system manager.

✔

Test

Transfer

T o send th e pres ent cal l to another ex te ns io n or outside number

1 Press [dial tone]

• Presen t call is put on hold, and the gree n lig ht next to the held ca ll flutte r s

• You are given a new call appearance

2 Dial the number that the call is to be transferred to

[ringback tone]

• Remain on the line and announce the call; if there is no answer or the line is busy, return to the held call by pressing its call ap pea ran ce button

3 Press again

• Call is sent to the dialed number

4 Hang up

✔

Transfer

Display Feature Procedures

This section inc lud e s th e pro c edures for seven d isp lay features you ma y use with the 8405 voice terminal equi p ped with a display. However, note that the display, along with the softkey s and disp lay co n tro l buttons, can also be us ed for acc e ssing up to 12 softkey features. For proced ur es on using the dis play and so ftk e ys and a list of

the features that can be accessed with the softkeys, see “Using the Display, Softkeys, and Display Control Buttons” ear lie r in this gu id e.

Call Information

Yo u may have as ma ny as 5 call appearance buttons. Beginni ng wit h the upp erm ost button and going down, the display identifies the buttons as a through e . When t he display shows it represents call information for the first call appearance button. The ne xt bu tton d o wn would be sho wn as , and so on, cont inuing through if all five of the buttons are used for call appear anc e s.

When you dial an extension, that number is shown then replaced by the called party’s name and extens io n. Wh en a call is re ceiv ed f rom ano th e r exte ns io n, the caller ’s name is sho wn; whe n a call is receiv ed from ou tside , “OU TSI DE C AL L ” or a trunk identifie r is sh own.

The display remain s in N orm al (cal l- han d ling ) Mode unt il you activate one of the other display or softkey features. After using any of these featur es, retur n to Normal (call-handling) Mode by pressing

Exit

Yo u can ac ce ss th is f eature with the softk e ys only if your voice termin al has a display and if the feature’s abbreviation, Dir , appears on the second line of one of the feature option screens.

If the Directory feature is used while any of the (softkey) feature option screens are displayed, the di rectory inform ation is d isp lay e d for five se cond s , and the n the display reverts back to the previous softkey display.

Lucent Technologies Definity 8405, Definity 8405B, Definity 8405B Plus, Definity 8405D, Definity 8405D Plus User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual