Lucent Technologies Definity 6408D+ Owner's Manual

®
DEFINITY Enterprise Communications Server
Release 7 Console Operations
555-230-700 Comcode 108383837 Issue 4 June 1999
Copyright 1999, Lucent Technologies All Rights Reserved Printed in U.S.A.
Notice
Every effort was made to ensure that the informa ti on in this book was complete and accurate at the time of printing. However, information is subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthor iz ed use of your telec ommunications sy stem by an unauthori zed party, for example, persons other than your com-
pany’s employees, agents, subcontractors, or person s worki ng on your company’s behalf. Note that there may be a risk of toll fraud associated with your telecommunications system and, if toll fraud occurs, it can result in substantial additional charges for your telecom munications services.
You and your system manager are responsible for the security of your system, such as program mi ng and c onfi guring your equipment to pre ­vent unauthoriz ed us e. The system manager is al so responsible for reading all instal lation, instruction , and system administration docu­ments provided with this product in order to f ull y understand the fea­tures that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Luc en t Technologies does not warra nt that t his product is immune from or will prevent un authorized use of com­mon-carrier te lecommunication se rvices or facilities acce ssed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unaut horized use.
Lucent Technologies Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need technical support or assistance, call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643-2353.
Federal Communications Commission Statement Part 15: Class A Statement. This equipment has be en tested and
found to comply with the limits for a Class A di git al device, pursuant to Part 15 of the FCC Rules. The s e li m it s are desi gne d t o provide rea­sonable protection against harmful interference when the equipment is operated in a commercial environment. Th is equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accorda nc e with the instructions, ma y c ause harmful interfer­ence to radio communications. Operation of this equipment in a resi­dential area is likely to cause harmful interference, in which case the user will be require d to correct the interfe re nce at his own expense.
Part 68: Network Registration Number. This equipment is registered with the FCC in accordanc e w i th Part 68 of the FCC Rules. It is id enti­fied by FCC registratio n num ber AS593M-13283-MF-E. Re fe r to “Federal Communications Commission State men t” in “About This Book” for more information regarding Part 68.
Canadian Department of Communications (DOC) Interference Information
This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of th e Canadian Department of Communications.
Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques
dépassant les limites applicables aux appareils numériques de la class A préscrites dans le reglement sur le brouillage radioélectrique édicté par le ministére des Communi ca ti ons du Canada.
Trademarks
t Technologies.
Ordering Information Call: Lucent Technologies BC S Pu blications Center
Voice 1 800 457-1235 International Voice 317 322-6416 Fax 1 800 457-1764 Internationa l Fax 317 322-6699
Write: Lucent Technologies BC S Pu blications Center
2855 N. Franklin Road Indianapolis, IN 46219
Order: Document No. 555-230-700
Comcode 10838 3837 Issue 4, June 1999
For additional documents, refer to the “Introduction.”
You can be placed on a standing order list for this and other documents you may need. Standing order will enable you to automatically receive updated versions of individual documen ts or do cument sets, billed to account informa ti on that you provide. For mo re i nformation on stand­ing orders, or to be put on a list to re ceive future issues of th is doc u­ment, contact the Lucent Technologies P ubl ications Center.
European Union Declaration of Conformity
The “CE” mark affixed to the DEFINITY® equipment de scribed in this book indicate s tha t t he equipment conform s to th e following Euro­pean Union (EU) Dire c ti ves:
• Electromagnetic Compatibil ity (89/336/EEC)
• Low Voltage (73/23 /EEC)
• T elecommunicati o n s Terminal Equipment (TTE) i- CTR3 BRI and i-CTR4 PRI
For more information on standards compliance, contact your local dis­tributor.
Comments
To comment on this document, return the comment card at the front of the document .
Acknowledgment
This document was prepared by Product Documentation Development, Lucent Technologies, Denver, CO.
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Contents
Contents iii
1 Introduction 1
Conventions Used in This Document 2
Security Measures 2
2 Understanding the Console Layout 5
Physical Layout of Your Console 5
Outside-Lines Buttons Area 7 Call Appearance Buttons 8 Dialing Keypad 9 Features 11 The Display 12 Displaying in Normal Mode 14 Ringer-Volume Contro l Area 18 Selector Console 19 Tones Heard Through Handset or Headset 21
3 Operating the Console 23
Activating the Console 24
Deactivating the Console 24
Transferring Calls to Internal Extensions 24
Transferring Calls to Outside Numbers 25
Placing Callers on Hold 26
Connecting Two or More Callers 26
Answering Emergency Calls 27
4 Using the Features 29
Speeding Up the Console 29
Using Auto Start 29 Speed Dialing 30 Holding Call s Automatically 31
Handling Multiple-Party Calls 31
Connecting Multiple Caller s 31 Locking Out the Console Operator 32 Recalling the Console Operator 32 Paging with Deluxe Voice Paging 33
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Answering Calls for Another Party 34
Backing Up the Console Operator 35 Routing Calls Through the Console Operator 35 Covering Calls from the Console 35 Forwarding All Calls 36 Parking Calls 37
Paging for Called Parties 38
Parking Calls 38 Chime Paging 39 Paging with Voice Paging 41 Paging with Deluxe Voice Paging 42
Assisting Callers with Special Tools 43
Using Call Waiting 43 Split-Swap 44 Interrupting a Call 45 Overriding Diversion Features 46 Emergency Notification to Digital Telephones 46 Providing Emergency Notification to the Operator 48 Providing Emergency Access to the Operator 48 Placing a Series of Calls 49
Managing Outside Lines 50
Controlling Access to Outside Lines 50 Displaying Outside Line Information 51 Choosing Outside Lines 52
Using Features for Internal Use 52
Restricting Cal ls 52
Activating Don’t Split 54 Testing Phone System Components 55 Accessing Individual Console Operators 55 Using the Internal Directory 56 Assigning Main Console Operators 57 Leaving Messages 57 Retrieving Messages 58 Using Night Service 59 Routing Calls Economically 60
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Using Visually Impaired Attendant Service 63
5 Centralized Attendant Service 65
Identifying Differences
in a CAS Environment 65
Using CAS-Associated Tones 66 Using a CAS Display 66 Using CAS Operating Procedures 67 Transferring CAS Calls 67 Placing Calls on Remote Hold 68 Using CAS Backup Service 68 Using CAS Night Service Operations 68
6 Routine Maintenance 71
Testing the Console 71
Cleaning Your Console 72
Commercial Power Failure 72
GL Glossary and Abbreviations 73 IN Index 79
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DEFINITY® Enterprise Communications Server Release 7 Console Operations
Introduction
1
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Introduction
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1
If you are a console operator, this book is for you! It is designed to show you the physical layout of your computer, how to perform standard and specialty functions, and how to maintain and clean your console. It also provides information specific to operating your console in a Centralized Attendant Service (CAS) environment.
NOTE:
This guide does not cover operations associated with Hospitality Services and Automatic Call Distribution (ACD). Information on these groups of features can be found in the following documents:
DEFINITY Enterprise Communicati ons Ser ver and GuestWorks
Release 7 — Hospitality Operations, Issue 5, 555-230-723
DEFINITY Enterprise Communications Server Generic 1, Generic
3, and System 75 — Automatic Call Distribution (ACD) Agent Instructions, Issue 5, 555-230-722
DEFINITY Enterprise Communications Server Generic 1, Generic
3, and System 75 — Automatic Call Distribution (ACD) Supervisor Instructions, Issue 4, 555-230-724
DEFINITY Enterprise Communications Server Release 7 —
Console Operations Quick Reference, Issue 3, 555-230-890
The rest of this book includes:
Chapter 2, ‘‘Understanding the Console Layout’’ describes and illustrates
the basic and enhanced versions of the two console models. It also describes inf ormation th at appears on the cons ole’s displa y and tones hea rd at the console.
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Chapter 3, ‘‘Operating the Console’’ contains step-by-step instructions for
placing call s, tr ansferring cal ls, placing caller s on h o ld , pl acing conference calls, and handling emergency calls.
Chapter 4, ‘‘Using the Features’’ describes of features associated with the
console and provides step-by-step instructions where applicable.
Chapter 5, ‘‘Centralized Attendant Service’’ describes CAS operations for
handling CAS calls, CAS night service, and CAS backup procedures.
Chapter 6, ‘‘ Rout in e Mai nte nance’’ descri bes ro utine procedure for t est ing
the console, cleaning the console; also contains information for handling the console after a commercial power failure.
Glossary and Abbreviations provides an alphabetical listing and brief
definitions of words and terms used with the attendant console and communications systems.
Index provides an alphabetical listing of the information within this guide.
For ease of use, all key words within a title or term are listed.
Conventions Used in This Document
Console buttons are shown as: CANCEL
Console lamps are shown as: Attd
Alphanumeric displays appear as:
Security Measures
For detailed information on securing your systems from unauthorized use please refer to BCS Products Security Handbook. This document addresses security issues related to consoles including:
Procedures for console operators when they receive hangup or silence calls
Physical security
Class of service
Facility restriction levels and alternate facility restriction levels
Console operator-controlled phones
a= TOM BROWN 3062
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Rerouting calls to console operators
Changing barrier codes
Sending calls to console operators
Console operator-controlled remote access
Sending reports to console operators
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Understanding the Console Layout
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Understanding the Conso le Layout
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Your console is a powerful communications tool. With it, you function as a communications hub by managing calls and performing a variety of special functions. The goal of this chapter is to familiarize you with the console layout.
At the end of this chapter, you will be able to describe the layout of your console.
Physical Layout of Your Console
At first glance, your console may look like an oversized phone with a few too many buttons and lamps (lights). While your cons ole can func ti on l ike a phone, it also manages several additional functions. In fact, your console, with its many buttons and lamps, has functional groups designed to manage outside lines, incoming calls, and special features.
Two types of consoles are described in this chapter: the 302A/B and the 302C console. The following section contains drawings of 302A/B and 302C consoles followed b y informatio n on their layout.
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Figure Notes:
Figure 1. 302A/B Console
1. Lamp Test Switch 8. Display
2. Handset 9. Select Button
3. Handset Cradle 10. Volume Control Buttons
4. Call Processing Area 11. Outside-line Buttons
5. Outside-line B uttons 12. Feature Button s
6. Warning Lamps and Call Waiting Lamps
13. Call Appearance Buttons
7. Display Buttons
Tes t
1
phdg302b KLC 031899
On Hold
Calls Waiting Calls Waiting Warning
Individual Calls Waiting
Alarm Alarm
Reported
Posit ion Available
Cont
Warni ng
Busy
Cont
Warni ng
Busy
Start ReleaseCancel
4
GHI
7
PQRS
1
0
Oper
5
JKL
8
TUV
2
ABC
6
MNO
9
WXYZ
3
DEF
Ringer
Select Volume
2
3
4
5
8
6
10
9
13
12
11
7
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Figure Notes:
Figure 2. 302C Console
Outside-Lines Buttons Area
The outside-lines buttons area allows you to choose an outside line or can be dedicated for paging system users. The outside-lines buttons area includes:
Labeled buttons representing outside lines
A Busy lamp that lights when all outside lines are busy
1. Handset 7. Display
2. Handset Cradle 8. Select Button
3. Call Processing Area 9. Volume Control Buttons
4. Warning Lamps and Call Waiting Lamps
10. Outside-line Buttons
5. Outside-line B uttons 11. Feature Button s
6. Display Buttons 12. Call Appearance Buttons
a
b
c
d
e
f
Positi on Available
Forced
Release
Night Pos
Busy
CallsWaiting
CallsWaiting Warnin g
Individual CallsWaiting
Alarm
Alarm Reported
Control Warnin g Busy
Control Warnin g Busy
Split Hold
Date Time
Ringer
Select Volume
Cancel Start Release
3
DEF
1
4
GHI
7
PRQS
6
MNO
9
WXYZ
2
ABC
5
JKL
8
TUV
0
phdg302c KLC 031199
1
2
3
4
5
7
6
8
9
10
11
12
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A Warning lamp that lights when a predetermined number of outside lines
are busy
A Control lamp indicating that an ou tside line is in use
Figure 3. Sample Outside-Lines Buttons Area
Call Appearance Buttons
The call appearance buttons allow you to answer calls, place calls, or place calls on hold. It includes:
A call appearance button for answering or placing calls
An Atnd lamp that lights when you answer or place a call. This lamp
flashes when an incoming call comes to the console, or when a transferred call returns to the console.
A Hold lamp that lights when you place a call on hold. This lamp flashes
when a call remains on hold longer than the accep table time limit that is programmed on your console.
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Figure 4. Call Appearance Buttons and Lamps
Dialing Keypad
The dialing keypad has several buttons and lamps used for processing calls or notifying you of calls that are waiting to be answered, system-detected alarms, and lines that are available for placing calls.
Figure 5. Call Processing Area
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The call-appearance buttons allow you to:
Cancel a call
The
CANCEL button allows you to abort a call procedure without
disconnecting parties who are on the line.
Start a call
The
START button allows you to initiate a call or to transfer a call.
NOTE:
If you have Autostart, you can begin a call without pressing any button.
End a call
The
RELEASE button disconnects you from a call and prepares the console
for the next call.
The Call Processing lamps notify you that the following conditions exist:
Table 1. Call Processing Indicators
Lamp Name Condition Meaning Action
Alarm Lighted Maintenance required System automatically
contacts your maintenanc e provider
Alarm/ Alarm Reported
Lighted
Flashing
Dark
Successful communication to your maintenance provider
Unsuccessful communication to your maintenance provider
Maintenance problem resolved
n/a
Contact your system manager
n/a
Calls Waiting Lighted Call is wa iting to be
answered
Answer call at your earliest convenience
Continued on next page
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Features
The features area of your console allows you to perform standard and specialty operations. Your console is conf ig ure d wit h fe at ure s pur cha sed by your company. Your system manager can provide a list of features available to you. For specific feature information, refer to Chapter 4, ‘‘Using the Features’’
.
Calls Waiting Warning
Lighted Maximum number of
calls are in the waiting queue
Answer calls as soon as possible or get assistance
Individual Call s Waiting
Lighted Call to your personal
extension needs to be answered
Answer call as soon as possible
Pos Avail Lighted
Dark
Console available for incoming calls
One of the following conditions exists:
You are on a call.
A call has arri ved at
the console.
The handset or
headset is unplugged.
You pressed the
POS BUSY button.
You placed the
system in night-service mode.
n/a
n/a
Table 1. Call Processing Indicators (Continued)
Lamp Name Condition Meaning Action
Continued on next page
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Figure 6. Feature Button Area
The Display
The alphanumeric display provides information about callers, called parties, call status, and call features. Your console has 9 buttons in the display area that function as different modes for viewing information. On the basic console, they are located on the display module. On the enhanced console, they are located on the main console.
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Figure 7. Display
These display mode buttons are as follows:
NOTE:
Your system manager may change the function of each button.
NORMAL MODE (comes with every console)
This button displa ys call -rel ate d infor mation for activ e, inc oming calls and console-orig inated calls. For more inf ormation on informat ion that displays in normal mode, refer to Displaying in Normal Mode
later in this chapter.
INSPECT MO DE
This button di splays ca ll-rel ated info rmatio n for h eld call s when you ar e on another call.
DATE TIME
This button displays the current time of day and date for five seconds.
TIMER (Elapsed Time)
This button displays elapsed time in hours, minutes, and seconds. Timing begins when you press the T
IMER button and stops when you press the
button again. The elapsed time information disappears when you press the button a third time.
COVER MSG RT (Coverage Message Retrieval)
This button retrieves Leave Word Calling (LWC) messages for system users. Leave Word Calling allows callers to leave messages for called parties on a message system that you can access from your console.
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NEXT MSG
This button displays the next stored LWC message. If you are in Cover Msg Rt mode, the display shows END OF MESSAGES or NEXT TO REPEAT. If you are in Integrated Directory mode, it displays the next
caller’s name.
DELETE MSG (Message)
This button deletes the displayed message.
INTGRTD DIRECTORY (Integrated Directory)
This button displays users’ names and extensions from the system directory.
MAKE CALL
This button automatically returns calls from messages left in LWC. It also automatically calls currently-displayed Integrated Directory listings.
STORED NUMBER
This button displays the code required for accessing an outside line (usually a 9), or the e xtension n umber of the facility that the
BUSY button
monitors. To access this information:
1. Press the
STORED NUMBER button
2. Press the
BUSY button.
Displaying in Normal Mode
Call-related information includes:
Incoming-call button associated with the call
One of six buttons, labeled a through f, lights when a call comes to your console. In the following sample, the lamp that lights is a.
Caller identif ica ti on
For internal calls, the display shows the caller’s name or the identification assigned to the phone in use, and the caller’s extension. In the following sample, the caller is Tom Brown who is at extension 3062.
For outside calls, the display shows the kind of outside line used and the outside line’s assigned access code. In the following sample, the access code for the local outside line is 8.
Called-party identification
a= TOM BROWN 3062
a= TOM BROWN 3062
b= OUTSIDE CALL 8
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For incoming calls, the display shows the called party’s name and extension. In the following sample, the called party is Liz Via who is at extension 4328.
For outside calls, the display shows the kind of outside line used and the outside line’s access code. In the following sampl e, the acces s code th e line used is a WATS line, with access code 101.
Calling party identification for outbound calls
For an outgoing call, the display shows the called party’s name and extension. In the following sample, the called party is Jeff Morrow who is at extension 4032.
If only name informatio n is available, the follo wing display s.
If only number information is available, the following displays.
If neither the name or the number is available, the following d isplays.
or
If the call gets redir ected, the following displays.
System user’s calling privileges
e= OUTSIDE CALL to LIZ VIA at EXT 4328
b= WATS 101
a= JEFF MORROW 4032
a= JEFF MORROW 4032
a= 3304 3304
a= 3304
a = OUTSIDE LINE NAME TRUNK ID
a= 3304 COVER
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Your system manager assigns calling privileges for all system users. A 2-digit number assigned by your system manager, followed by a hyphen
and 4-alpha characters that identify the user’s calling privileges. The 4-alpha characters are listed in Table 2
.
Call purpose
Call-purpose inf ormation identif ie s features that a re i n use. Table 3
defines
call-purpose identifiers.
Table 2. Calling Privilege Identifiers
4-alpha character Meaning
ORIG
The user cannot place any calls from their phone.
OTWD
The user cannot place calls on outside lines from their phone.
TOLL
The user cannot place long distance calls from their phone.
NONE
The user has no calling restrictions.
Table 3. Call Purpose Identifiers
Identifier Description B
or b Displays when called parties do one of the following:
Do not answer
Send their calls to coverage
Are active on a call that uses temporary bridged appearance
co
An internal user who doesn’t have calling privileges for outside lines attempts to make an outgoing call.
cs
An interna l user who doesn’t have internal calling privileg es attempts to make a call to another internal phone.
ct
A caller attempts to call a user who cannot receive calls.
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Call status
Call-status displays the phone call’s current status. Table 4
identifies call
status indicators and describes when they occur.
d
Displays when called parties do one of the following:
Do not answer
Send their calls to coverage
Are unavailable and have a temporary bridged appearance.
f
System users forward their calls to you.
ic
The system redirects calls to you due to a problem with the system or because your system manager has programmed calls made to specified extensions to come to you.
ld
Incoming calls that are listed in the phone book and are placed directly to a system user’s extension.
n
Night service is on and the call goes to the night service station.
na
Consoles are in night service mode.
rc
A held call returns to the console.
rt
An unanswered, transferred call returns to the console.
sc
A caller places repeated calls on the same line without disconnecting.
s
Displays when a called system user temporarily sends all their calls to coverage.
tc
A caller attempts to make an outgoing cal l on an outsid e line tha t you control. The call redirects to you.
Table 3. Call Purpose Identifiers (Continued)
Identifier Description
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NOTE:
If your system has Integrated Services Digital Network (ISDN) — Primary Ra te Interface (PRI), refer to Chapter 4, ‘‘Using the
Features’’, for display information associated with ISDN-PRI.
Ringer-Volume Control Area
The ringer-volume control area provides volume control for:
Incoming calls
Timed reminder tones (notification that a call needs additional attention)
Call waiting tones (notification that a call is waiting to be answered)
Emergency access to attendant calls (not Crisis Alert calls)
Table 4. Call Status Identifiers
Identifier Description
Ringing The dialed call rings. Wait The Attendant Call Waiting feature is availa ble. Wait, [I]
Intrusion Allowed
The Attendant Call Waiting and Intrusion features are available.
Busy An extension is busy or out of service and neither the
Attendant Call Waiting nor the Intrusion features are allowed.
Busy, [I] Intrusion Allowed
An extension is busy or out of serv ice and the Attendan t Call Waiting feature is not allowed.
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Figure 8. Ringer Volume Control Area (enhanced console)
The ringer volume control area has an (up) button, a (down) button, and a
SELECT button. To adjust the volume on your console:
1. Press and release the (up) button) or (down) button to activate the
display. The display exhibits a bar graph and identifies the tone to be adjusted.
2. Press the
SELECT button to choose the type of tone that you wish to adjust.
3. Press and release the (up) button to increase the volume or the
(down) button to decrease the volume.
4. Press any other button on the console to complete or cancel this task.
Selector Console
The Selector Console allows you to transfer calls and determine the status of an extension. It has two groups of buttons and lamps: the Hundreds Group Select (HGS) and the Direct Extension Selection (DXS) with Busy Lamp Field (BLF).
The basic console has 8 HGS buttons ; the e nhanced cons ole has 20. You use them in conjunction with the DXS buttons to dial an extension. For example, if you wish to transfer a call to extension 3452, press the HGS button labeled 34, then press the DXS button labeled 52.
The 100 DXS buttons are labeled from 00 to 99. When combined with the HGS buttons, they provi de up to 800 poss ible exte nsions for the basic c onsole and up to 2000 possible extens ions for the enhanced consol e. For mo re i nf ormat i on on how to transfer calls, refer to ‘‘Transferring Calls to Internal Extensions’’ on page 24
.
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Figure 9. Selector Console Area
Determining Extension Number Status
You can determine the status of an extension by pressing the two buttons necessary to complete the extension and looking at the lamp to the left of the appropriate DXS button.
If the lamp is dark, the extension is idle.
If the lamp is lighted, the extension is in use. You can still transfer a call if
system users have more than one line available. Ask your system manager about the phones in your company.
If the extension is busy, you hear a busy tone.
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If a station has the SAC feature active and is busy, the DXS/BLF lamps
remain steady until the station is no longer busy. At that time, the lamp goes to a flashing mode. The PC Console alerts by changing colors on the icon for the associated extension.
Tones Heard Through Handset or Headset
When you operate th e console, you hear ton es t hr ough the handset or he adse t t h a t can indicate progress or status of a call, or identify types of incoming calls. Table
5 describes the tones available on your console.
Table 5. Ringing and Tones Descriptions
Tone Name Pitch Frequency Meaning
Ringback Low 15 times a
minute
A transf erred call comes back to the console.
Special Ringback
Low Single Calls are waiting to be answered.
Busy Low 60 times a
minute
The called extension is busy.
Fast Busy Low 120 times a
minute
A caller dialed an incorrect number or called a phone that cannot be called.
Confirmation n/a Three short
bursts
The operation reques ted (ac tivat ed or deactivated) is acc ept ed.
Coverage n/a One short
burst
A call to one extension rings at a different extension.
Dial Low Continuous
steady tone
A phone is ready to use.
Intercept On-Off,
high and low
Siren-type
“Dee-Do”
A caller dialed a number incorrectly or called a phone that cannot be called.
Reorder Low 120 times a
minute
All trunks within a particular trunk group are busy or that a requested feature is not available.
Continued on next page
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June 1999
Understanding the Console Layout
22Physical Layou t of Your Consol e
2
Call Waiting Ringback
Low 15 times a
minute with decreasing volume during the last 0.2 second
A call is waiting at the console and the called part y has bee n notif ied th at the call is waiting.
Incoming Call Ringing
On-off, low
0.5 second An incoming call is waiting to be answered.
Calls Waiting (Queued Calls)
On-off, low
0.25 second One or more incoming calls are waiting to be answered.
Timed Reminder (Attendant Recall)
high O n for 0.5
second; off for 1 second
A single-party call is on hold for longer than the time allowed by your company. This tone al so occu rs when someone on a conference call calls you or an unans wered tra nsfer red call returns to you.
Emergency Access Ringing
On-Off, high and low
Siren-like A tone that indicates an emergency.
This ringing tone is heard on the latest models of the b asic cons ole and all models of the enhanced console.
Table 5. Ringing and Tones Descriptions (Continued)
Tone Name Pitch Frequency Meaning
Continued on next page
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