Lucent Technologies Comcode 108239393 User Manual
PassageWay® Telephony Manager R2.0
®
for DEFINITY
Enterprise
Communications Server
Getting Started
560-201-109
Comcode 108239393
Issue 2
July 1998
Copyright 1998 Lucent Technologies 560-201-109
All Rights Reserved Comcode 108239393
Printed in U.S.A. Issue 2
July 1998
Notice
While reasonable efforts were m ade to ensure that the informati on in this document was complete
and accurate at the time of printing, Lucent Technologies can assume no responsibility for any
errors or liability f or any direct or consequential damages resulting from use of the information.
Changes and/or corrections to the information contained in this document may be incorporated
into future issues. Check the Readme file enclosed with the s oftware to ensure you are aware of
any last minute modifications to this documentation.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system by an unauthorized p arty,
for examp l e, persons other than your company’s employees, agents, subcontractors, or persons
working on your company ’ s behalf. Note that there may be a risk of toll fraud associ ated with your
telecommunications system, and if toll fraud occurs, it can result in substantial additional charges
for your telecommunications servi ces.
You and your System Manager are res ponsible f or the security of your system, suc h as
programming and configuring your equipment to prevent unauthorized us e. The System Manager
is also responsible for reading all installation, instruction, and system administration documents
provided with thi s product in order to ful l y understand the features that can introduce risk of toll
fraud and the steps that can be taken to reduc e that risk. Lucent Technologies does not warrant
that this product is immune f rom or will prevent unauthorized us e of common carrier
telecommunication services or facilities accessed through or connect ed to it. Lucent
Technologies will not be responsible for any charges that result from suc h unaut horized use.
Trademark Notice
DEFINITY, PassageWay, and Callmas ter are registered trademarks and I
NTUITY is a trademark of
Lucent Technologies.
Microsoft and Windows are registered trademarks and Windows NT is a tradem ark of Microsoft
Corporation.
IBM and PS/2 are registered trademarks of International Business Machines Corporation.
Disclaimer
Intellec tual propert y related to this product (including trad em arks) and registered to AT&T
Corporation has been transferred to Lucent Technologies Incorporated.
Any referenc es within this text to American Telephone and Telegraph Corporation or AT&T should
be interpreted as ref erences to Lucent Technol ogies Incorporated. The exception is cross
references t o books p ublished prior to December 31, 1996, which ret ai n their original AT&T titles.
Heritage Statement
Lucent Technologies — formed as a result of AT&T’s planned restructuring — designs, builds,
and delivers a wide range of public and private networks, communication systems and software,
consumer and business telephone systems, and mic roelec tronics components. The worldrenowned Bell Laboratories is the research and development arm for the company.
Ordering Information
Call: Lucent Technologies BCS Publications Center
Voice 1 800 457-1235 International Voice 317 322-6791
Fax 1 800 457-1764 International Fax 317 322-6699
Write: Lucent Technologies BCS Publications Center
2855 North Franklin Road
Indianapolis, IN 46219
Order: Document No. 560-201-109
Comcode 108239393
Issue 2, July 1998
Fraud Intervention
If you suspect you are being victimized by toll fraud and you need technical support or
assistance, call the Lucent Technologies National Customer Care Center at 1 800 643-2353.
To Get Help
If you have any questions about or problems wi th Telephony Manager that this Getting Started
guide does not resol ve, call the Lucent Technologies National Customer Care Center at
1 800 242-2121 or your local Authorized Dealer.
Home Page
The home page for Lucent Technologies is
PassageWay products, be sure to check the PassageWay home page at
http://www.lucent.com
To get more information about
http ://www.lucent.com/passageway
Contents
1
Introduction
What is PassageWay Telephony Manager? 1-1
Support for TAPI 1-4
New Features in Release 2.0 1-4
About This Guide 1-5
User Responsibilities 1-6
Online Help 1-6
Conventions Used in This Guide 1-7
Getting Help 1-8
2 Installing and Configuring
Telephony Manager
Overview 2-1
New Telephony Manager Users 2-1
Upgrading from Telephony Manager Release 1 2-4
PassageWay Telephony Manager Components 2-6
PassageWay Telephony Manager Requirements 2-6
Installing and Configuring the PassageWay
Service Provider 2-11
Installing the Telephony Manager Software 2-66
Starting Telephony Manager 2-70
Configuring the Dialing Information 2-74
1-1
2-1
iii
Contents
Configuring Telephony Manager and Phonebook
Options 2-78
Removing the PassageWay Service Provider 2-83
Removing Telephony Manager 2-84
3
4
Using the Telephony Manager Applications
Overview 3-1
Using Telephony Manager 3-2
Using Phonebook 3-4
Using Log Manager 3-6
Using Anywhere Dialer 3-8
Using Script Editor 3-11
Using Auto-Task Manager 3-13
Troubleshooting
Overview 4-1
Troubleshooting Telephony Manager 4-2
General Troubleshooting for the PassageWay
3-1
4-1
Service Provider 4-13
PassageWay Adapter LEDs 4-21
Troubleshooting Connect 4-23
iv
Contents
A
B
C
IN
PC Serial Ports
Overview A-1
Background A-2
Workarounds and Solutions to the IRQ Conflict
Problem A-7
Selecting an Add-On Serial Port Card A-10
Changing the Settings for the 8411 Telephone
Overview B-1
Programming Procedure B-5
PassageWay Service Provider Planning Form
Overview C-1
Index
A-1
B-1
C-1
IN-1
v
Figures
2 Installing and Configuring
Telephony Manager
2-1. PassageWay Adapter Installed with a Local
Power Supply 2-21
2-2. PassageWay Adapter Installed with
Telephone Closet Power 2-22
2-3. Find PassageWay Phone Dialog Box 2-27
2-4. Sample PassageWay Configurator - COM Port
Dialog Box 2-29
2-5. Telephone Models Dialog Box 2-30
2-6. Sample Telephone Options Dialog Box 2-32
2-7. Sample Phone Line Information Dialog Box 2-34
2-8. Sample Feature Buttons Dialog Box 2-40
2-9. Feature Access Codes Dialog Box 2-43
2-10. Sample Advanced Options Dialog Box 2-50
2-11. Sample Phone Line Information Dialog Box
for a 6408D Telephone 2-52
2-12. Sample Feature Buttons Dialog Box 2-57
2-13. Feature Access Codes Dialog Box 2-60
2-14. Number of Calls Dialog Box 2-71
2-15. Sample Telephony Properties Dialog Box 2-75
2-16. Sample Dialing Properties Dialog Box 2-76
2-17. Preferences Dialog Box 2-79
2-1
3
Using the Telephony Manager Applications
3-1. Anywhere Dialer Icon in the System Tray 3-8
3-1
vii
Introduction
Contents
1
What is PassageWay Telephony Manager?
Support for TAPI
New Features in Release 2.0
About This Guide
User Responsibilities
Online Help
Conventions Used in This Guide
Getting Help
1-1
1-4
1-4
1-5
1-6
1-6
1-7
1-8
1-i
Introduction
1
What is PassageWay Telephony Manager?
PassageWay® Telephony Manager is a set of computer telephony
integration (CTI) applications enabling you to control telephone calls (both
incoming and outgoing) directly from your IBM
computer (PC). These applications run with Microsoft
Microsoft Windows NT™ Workstation 4.0 or later, and Microsoft Windows NT
Server 4.0 or later, and provide you with an interface between your PC and
your company's DEFINITY
®
Communications System via your telephone.
®
-compatible personal
®
Windows® 95,
PassageWay Telephony Manager increases your telecommunications
capabilities by providing the following applications:
Telephony Manager
Telephony Manager is an application that enables you to control
telephone calls (both incoming and outgoing) directly from your PC.
From the Telephony Manager window, you can:
make calls
answer calls
view the calling/called party information for each call (referred to as
caller ID
in this guide), if available
1-1
Introduction
take notes during calls
place calls on hold
hang up calls
transfer calls
set up and manage conference calls
program speed dial buttons
program and invoke system feature buttons
Phonebook
Phonebook is a card file application that enables you to maintain
names, addresses, telephone numbers, and other information you
need. You can place calls directly from Phonebook "cards," and you
can set Telephony Manager to match the telephone numbers of
incoming calls with entries in Phonebook. If the telephone number
matches an entry in Phonebook, Telephony Manager displays the
name of the caller, enabling you to know who is calling before you
answer your telephone.
1-2
Phonebook can also open and use directories that were created with
I
™ Message Manager Phonebook.
NTUITY
Log Manager
Log Manager is an application that enables you to access information
from the call log, which stores a record of every call you make and
receive while Telephony Manager is running. Using Log Manager, you
can review and edit notes you took during calls via Telephony Manager
and place calls directly from the call records.
Introduction
Script Editor
Script Editor is an application that enables you to automate routine
tasks by recording scripts that you can run with Telephony Manager.
Scripts are user-defined tasks (such as, running a program, redirecting
a call, or performing a set of actions). For example, using Script Editor,
you can program automatic “screen pops,” where your database
application searches your files to find a match with the information for
the incoming call (such as the caller ID number or caller ID name)
automatically. If a match is found, the record containing the matching
information in your database application is displayed without you
having to perform any actions. You can use these scripts with AutoTask Manager and Telephony Manager Function buttons.
Auto-Task Manager
Auto-Task Manager is an application that enables you to specify
criteria (for example, incoming call or outgoing call, calling party
number, calling party name, called party number, called party name, or
call prompting digits) that will “trigger” scripts to run automatically. For
example, suppose you wanted to have certain incoming calls directed
to another extension. Using Auto-Task Manager, you could specify the
calls using the person’s name or phone number, and then set those
calls to trigger a “redirect” task.
Anywhere Dialer
Anywhere Dialer is an application that enables you to dial telephone
numbers from any Windows application via Telephony Manager.
1-3
Introduction
Support for TAPI
Telephony Manager runs with the Microsoft Windows Telephony Application
Programming Interface (TAPI). To be used with a DEFINITY system,
Telephony Manager requires the PassageWay Service Provider software,
which is a device driver that enables TAPI-compliant applications
(such as Telephony Manager) to communicate with your DEFINITY telephone.
Telephony Manager also supports the Unimodem and Unimodem V service
providers, enabling you to use Telephony Manager on a laptop PC when you
are away from the office (that is, not connected to your DEFINITY telephone).
New Features in Release 2.0
Telephony Manager Release 2.0 provides the following new features:
the Auto-Task Manager application
the Script Editor application
the Anywhere Dialer application
1-4
the ability to program the following features to Function buttons in
Telephony Manager:
Auto Call Back
Call Answer Back
Call Park
Call Pickup
Redirect
You can also associate scripts that you created with Script Editor.
the ability to use Telephony Manager with a modem instead of a
DEFINITY telephone, enabling you to use Telephony Manager on a
laptop PC when you are away from the office (that is, not connected to
a DEFINITY system)
Introduction
About This Guide
Chapter 1 - Introduction
This chapter describes the structure and content of this guide. This
chapter also provides a brief introduction to Telephony Manager.
Chapter 2 - Installing and Configuring Telephony Manager
This chapter describes how to install and configure the PassageWay
Telephony Manager software and the PassageWay Service Provider
software.
Chapter 3 - Using the Telephony Manager Applications
This chapter describes how to start the Telephony Manager,
Phonebook, Log Manager, Auto-Task Manager, Script Editor, and
Anywhere Dialer applications.
Chapter 4 - Troubleshooting
This chapter provides information about possible error conditions and
how to respond to them when you install, start, and use PassageWay
Telephony Manager.
Appendix A - PC Serial Ports
This appendix provides detailed information about PC serial ports.
Appendix B - Changing the Settings for the 8411 Telephone
This appendix provides the procedures and commands for changing
or viewing options on the 8411 telephone.
Appendix C - PassageWay Service Provider Planning Form
This appendix provides a planning form to help you configure the
PassageWay Service Provider.
Index
The index provides a quick way of locating information within this
guide.
1-5
Introduction
User Responsibilities
Before using the PassageWay Telephony Manager applications, you should
be familiar with basic Windows functions and procedures. If not, consult your
Microsoft Windows User's Guide
You also may need to contact your PC vendor for information on configuring
your PC to meet PassageWay Telephony Manager requirements.
.
Online Help
To access procedures on how to use the Telephony Manager applications,
consult the online help for each application. You can access the online help
for an application by pressing the F1 key on your keyboard or choosing
Contents from the Help menu.
1-6
Introduction
Conventions Used in This Guide
The following conventions are used in this guide:
Commands and text you should enter appear
.
type
Values, instructions, and prompts that appear on the screen are in
in this style of
this style of type.
Components of dialog boxes (such as boxes) appear
type
.
Key names that are always located on the keyboard in the same place
in this style of
appear in all capital letters (for example, ENTER).
Key combinations (holding down one key while pressing another key)
are connected with a "+" (for example, SHIFT+TAB).
Only active windows are displayed.
The terms
Throughout this guide, the term
option buttons
and
radio buttons
DEFINITY
refer to the same object.
refers to all versions of the
following systems:
DEFINITY ECS
DEFINITY ProLogix Solutions
DEFINITY G1, G2, and G3
System 75
System 85
1-7
Introduction
Getting Help
If you have questions about or problems with PassageWay Telephony
Manager applications that this guide or the online help does not resolve, call
the Lucent Technologies National Customer Care Center at 1 800 242-2121 or
your local Authorized Dealer.
1-8
Installing and Configuring
Telephony Manager
Contents
2
Overview
New Telephony Manager Users
Upgrading from Telephony Manager
Release 1
PassageWay Telephony Manager
Components
PassageWay Telephony Manager
Requirements
Installing and Configuring the PassageWay
Service Provider
Before You Begin 2-12
Connecting Your 8411 Telephone to Your PC 2-16
Connecting Your Callmaster VI Telephone to
Your PC 2-17
Installing the PassageWay Adapter 2-18
Install the PassageWay Adapter with a Local
Power Supply 2-19
Install the PassageWay Adapter with Telephone
Closet Power 2-22
2-1
2-1
2-4
2-6
2-6
2-11
2-i
Contents
Installing the Telephony Manager Software
Installing the PassageWay Service Provider
Software 2-24
Configuring 7400 Series, 8400 Series, and
Callmaster Telephones 2-32
Configuring 6400 Series Telephones 2-50
2-66
Starting Telephony Manager
Configuring the Dialing Information
Configuring Telephony Manager and
Phonebook Options
Removing the PassageWay Service Provider
Removing Telephony Manager
2-70
2-74
2-78
2-83
2-84
2-ii
Installing and Configuring Telephony Manager
2
Overview
This chapter provides the procedures for installing and configuring
PassageWay Telephony Manager and the PassageWay Service Provider.
The information you must follow in this chapter depends on whether you have
an earlier version of Telephony Manager installed on your PC.
New Telephony Manager Users
This section applies to new Telephony Manager users. If you have an existing
version of Telephony Manager, proceed to the next section, “Upgrading from
Telephony Manager Release 1.”
If you are a new Telephony Manager user, perform the following steps:
1. Read the section “PassageWay Telephony Manager Components” on
page 2-6 to make sure that you have all of the Telephony Manager
components.
2. Read the section “PassageWay Telephony Manager Requirements”
on page 2-6 to make sure that you have the required hardware and
software to run Telephony Manager.
2-1
Installing and Configuring Telephony
Manager
3. Install and configure the PassageWay Service Provider by performing
the procedures in the section “Installing and Configuring the
PassageWay Service Provider” on page 2-11.
To install and configure the PassageWay Service Provider, you must
a. Read the section “Before You Begin” on page 2-12 to make sure
b. Connect your 8411 telephone, Callmaster VI telephone, or
NOTE:
If you will not use Telephony Manager with a DEFINITY system,
you can skip Step 3. The PassageWay Service Provider is
required to use Telephony Manager with a DEFINITY system.
perform the following procedures:
you have the necessary information to set up and configure the
PassageWay Service Provider.
PassageWay adapter to your PC:
If you have an 8411 telephone, perform the procedures in the
section “Connecting Your 8411 Telephone to Your PC” on
page 2-16.
If you have a Callmaster VI telephone, perform the procedures in
the section “Connecting Your Callmaster VI Telephone to Your
PC” on page 2-17.
If your telephone is not an 8411 or a Callmaster VI, perform the
procedures in the section “Installing the PassageWay Adapter” on
page 2-18.
c. Install the PassageWay Service Provider software by performing the
procedures in the section “Installing the PassageWay Service
Provider Software” on page 2-24.
4. Install Telephony Manager by performing the procedures in the
section “Installing the Telephony Manager Software” on page 2-66.
2-2
Installing and Configuring Telephony
Manager
5. Start Telephony Manager by performing the procedures in the section
“Starting Telephony Manager” on page 2-70.
6. Configure the dialing information for Telephony Manager by
performing the procedures in the section “Configuring the Dialing
Information” on page 2-74.
7. Configure how Telephony Manager and Phonebook will operate by
performing the procedures in the section “Configuring Telephony
Manager and Phonebook Options” on page 2-78.
2-3
Installing and Configuring Telephony
Manager
Upgrading from Telephony Manager Release 1
This section applies to users who have Telephony Manager Release 1. If you
have do not have Telephony Manager Release 1 installed, refer to the
previous section, “New Telephony Manager Users.”
If you have Telephony Manager Release 1 installed on your PC, perform the
following steps:
1. Read the section “PassageWay Telephony Manager Components” on
page 2-6 to make sure that you have all of the Telephony Manager
components.
2. Read the section “PassageWay Telephony Manager Requirements”
on page 2-6 to make sure that you have the required hardware and
software to run Telephony Manager.
3. Uninstall your existing version of the PassageWay Service Provider
software. Refer to the section “Removing the PassageWay Service
Provider” on page 2-83 for more information.
4. Uninstall your existing version of Telephony Manager (Release 1).
Refer to the section “Removing Telephony Manager” on page 2-84 for
more information. When you run the uninstall procedure, your existing
Phonebook and Log Manager data files are not deleted. You can then
use these files with the Phonebook and Log Manager applications in
Release 2 of Telephony Manager.
2-4
Installing and Configuring Telephony
Manager
5. Install and configure the new PassageWay Service Provider software
by performing the procedures in the section “Installing and
Configuring the PassageWay Service Provider” on page 2-11 in this
chapter.
To install and configure the PassageWay Service Provider, you must
perform the following procedures:
a. Read the section “Before You Begin” on page 2-12 to make sure
you have the necessary information to set up and configure the
PassageWay Service Provider.
b. Install the PassageWay Service Provider software by performing the
procedures in the section “Installing the PassageWay Service
Provider Software” on page 2-24.
6. Install Telephony Manager by performing the procedures in the
section “Installing the Telephony Manager Software” on page 2-66 in
this chapter.
7. Start Telephony Manager by performing the procedures in the section
“Starting Telephony Manager” on page 2-70 in this chapter.
8. Configure how Telephony Manager and Phonebook will operate by
performing the procedures in the section “Configuring Telephony
Manager and Phonebook Options” on page 2-78 in this chapter.
2-5
Installing and Configuring Telephony
Manager
PassageWay Telephony Manager Components
Telephony Manager consists of the following components:
a CD-ROM
NOTE:
If you require 3-1/2” diskettes, please contact the PassageWay
Fulfillment Center at 860 434-3961 and request the diskette
version of software for Telephony Manager R2.
this guide (A PDF version of this guide is located in the Getting
Started Guide directory on the CD-ROM. Consult the Readme file in
this directory for more information.)
PassageWay Telephony Manager Requirements
Telephony Manager requires the hardware and software listed below. Note
that system performance may be adversely affected by lower system speeds
and lower memory capacities.
an IBM PC-compatible or PS/2®-compatible PC with the following
hardware:
an 80486/66DX or higher processor
an available serial port
a minimum of 16 MB of RAM
a 3.5-inch, 1.44-MB, high-density diskette drive or CD-ROM drive
a hard disk with at least 25 MB of space available
a VGA or better monitor
2-6
Installing and Configuring Telephony
Manager
a Windows-compatible pointing device (a mouse or trackball is
recommended)
NOTE:
If you want to use Telephony Manager with your DEFINITY
telephone, you must have an available serial port in your PC that
is dedicated to the PassageWay Service Provider. The
PassageWay Service Provider cannot share a serial port with
other devices.
If all the serial ports in your PC are already in use, you must
purchase an additional serial port or free up an existing serial
port to use with the PassageWay Service Provider. Consult
Appendix A for more information on choosing a suitable serial
port for the PassageWay Service Provider.
Microsoft Windows 95, Microsoft Windows NT Server 4.0 or later, or
Microsoft Windows NT Workstation 4.0 or later
NOTE:
Only English (United States) is supported.
The PassageWay Service Provider is required to use Telephony
Manager or another TAPI application with your DEFINITY telephone. If
you want to use Telephony Manager with a modem, you will need the
Unimodem service provider or Unimodem V service provider. The
Unimodem service provider should be present on your PC. However, if
you never used your modem, you will be prompted to configure the
Unimodem service provider.
NOTE:
You should install and configure the service provider(s) before
installing PassageWay Telephony Manager. This document
describes how to install and configure the PassageWay Service
Provider.
2-7
Installing and Configuring Telephony
Manager
any of the following telephones if you want to use Telephony Manager
with a DEFINITY system:
6400 Series telephones
7400 Series telephones
8400 Series telephones
®
Callmaster
Series telephones
NOTE:
A complete list of all the telephones supported by the
PassageWay Service Provider is provided in the PassageWay
Service Provider software (also known as the “PassageWay
Configurator”).
For caller ID capabilities, your telephone must have:
a display. However, you can use a non-display telephone for caller
ID capabilities if your company’s DEFINITY System Manager
administers your extension as a display telephone. Consult your
DEFINITY System Manager.
2-8
an Inspect button and a Normal button programmed. The Inspect
button is a display feature button that shows you call-related
information for an incoming call when you are already active on a
call. The Normal button is a display feature button that clears the
information displayed by the Inspect button. The Normal button is
not required if you have an 8411 telephone.
Installing and Configuring Telephony
Manager
If you are using an 8411 telephone or Callmaster VI telephone, you may
need one of three serial cables (a 9-pin to 25-pin cable, a 25-pin to 25pin cable, or a 9-pin to 9-pin cable). The serial cable connects the
8411 telephone or Callmaster VI telephone to the serial port on your
PC. If you have an 8411 telephone, use the 9-pin to 25-pin cable if your
PC has a 9-pin serial port or the 25-pin to 25-pin cable if your PC has a
25-pin serial port. If you have a Callmaster VI telephone, use the 9-pin
to 25-pin cable if your PC has a 25-pin serial port or the 9-pin to 9-pin
cable if your PC has a 9-pin serial port.
If you are using a telephone other than an 8411 or Callmaster VI, you
will need the following items:
the PassageWay adapter
The PassageWay adapter provides an interface between your
telephone and an available serial (COM) port on your PC by
connecting to the following objects:
the line jack on your telephone
the wall jack in your office
the serial port on your PC
one of two serial cables (a 9-pin to 9-pin cable or a 9-pin to 25-pin
cable)
The serial cable connects the PassageWay adapter to the serial port
on your PC. Use the 9-pin to 9-pin cable if your PC has a 9-pin serial
port. Use the 9-pin to 25-pin cable if your PC has a 25-pin serial
port.
a 7-foot, 4-pair, modular phone cord (D8W)
This modular phone cord connects the PassageWay adapter to your
telephone.
2-9
Installing and Configuring Telephony
Manager
a local power supply, a D6AP cord, and a 400B or 400B2 adapter
The local power supply, D6AP cord, and 400B or 400B2 adapter
provide power for the PassageWay adapter if your telephone does
not have auxiliary power supplied from a power source in the wire
closet (telephone closet). Ask your company’s DEFINITY System
Manager if you have a question about whether you already have
auxiliary power to your telephone.
a telephone connected to a DEFINITY system that is configured and
operating properly (if you want to use Telephony Manager with a
DEFINITY system).
Telephony Manager operates with all versions of the following
DEFINITY systems:
DEFINITY ECS
DEFINITY ProLogix Solutions
DEFINITY Communications System G1, G2, and G3
System 75
2-10
System 85
NOTE:
Throughout this document, the term
all of the systems listed above.
DEFINITY
is used to refer to
Installing and Configuring Telephony
Manager
Installing and Configuring the PassageWay Service Provider
This section describes how to install and configure the PassageWay Service
Provider. You must perform the procedures in this section if you want to use
Telephony Manager with a DEFINITY system. You should install the
PassageWay Service Provider before you install Telephony Manager.
The PassageWay Service Provider is a device driver that enables applications
that are compliant with the Microsoft Windows Telephony Application
Programming Interface (TAPI) (such as PassageWay Telephony Manager) to
communicate with your telephone and your company’s DEFINITY system. The
PassageWay Service Provider accepts the basic TAPI requests from your
TAPI-compliant application and translates these requests into instructions to
the PassageWay adapter (or “PassageWay link,” if your telephone has the
PassageWay adapter built in) to control your telephone and interact with your
company’s DEFINITY system.
2-11
Installing and Configuring Telephony
Manager
Before You Begin
This section describes the information that is required to install and configure
the PassageWay Service Provider.
If your company has a DEFINITY G3 V5 or later system, you can download
the configuration information for your telephone from the DEFINITY system
automatically. However, to use this feature, you must:
have a display telephone. However, you can use a non-display
telephone if your company’s DEFINITY System Manager administers
your extension as a display telephone. Consult your DEFINITY System
Manager. If you have a non-display telephone, you must also use the
Advanced button in the Telephone Options dialog box to specify that
your extension has display capabilities even though your telephone
does not have a display.
NOTE:
You cannot automatically download the configuration information
for your telephone if you have a 6402 telephone or a 6402D
telephone.
2-12
know the PASTE feature access code for your DEFINITY system. You
must contact your DEFINITY System Manager for this feature access
code.
have a Next feature button administered on your telephone, depending
on your type of telephone. If you have a 6400 Series telephone without
a display, a 7400 Series telephone, an 8400 Series telephone, or a
Callmaster telephone other than a Callmaster VI, you must have a Next
feature button administered on your telephone. However, if you have a
Callmaster VI telephone or a 6400 Series telephone with a display, you
do not need a Next feature button administered on your telephone.
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