Lucent Technologies Comcode 108239393 User Manual

PassageWay® Telephony Manager R2.0

for DEFINITY

Enterprise

Communications Server

Getting Started

560-201-109 Comcode 108239393 Issue 2 July 1998

July 1998

Notice

While reasonable efforts were m ade to ensure that the informati on in this document was complete and accurate at the time of printing, Lucent Technologies can assume no responsibility for any errors or liability f or any direct or consequential damages resulting from use of the information. Changes and/or corrections to the information contained in this document may be incorporated into future issues. Check the Readme file enclosed with the s oftware to ensure you are aware of any last minute modifications to this documentation.

Your Responsibility for Your System’s Security

Toll fraud is the unauthorized use of your telecommunications system by an unauthorized p arty, for examp l e, persons other than your company’s employees, agents, subcontractors, or persons working on your company ’ s behalf. Note that there may be a risk of toll fraud associ ated with your telecommunications system, and if toll fraud occurs, it can result in substantial additional charges for your telecommunications servi ces.

You and your System Manager are res ponsible f or the security of your system, suc h as programming and configuring your equipment to prevent unauthorized us e. The System Manager is also responsible for reading all installation, instruction, and system administration documents provided with thi s product in order to ful l y understand the features that can introduce risk of toll fraud and the steps that can be taken to reduc e that risk. Lucent Technologies does not warrant that this product is immune f rom or will prevent unauthorized us e of common carrier telecommunication services or facilities accessed through or connect ed to it. Lucent Technologies will not be responsible for any charges that result from suc h unaut horized use.

Trademark Notice

DEFINITY, PassageWay, and Callmas ter are registered trademarks and I

NTUITY is a trademark of

Lucent Technologies. Microsoft and Windows are registered trademarks and Windows NT is a tradem ark of Microsoft Corporation. IBM and PS/2 are registered trademarks of International Business Machines Corporation.

Disclaimer

Intellec tual propert y related to this product (including trad em arks) and registered to AT&T Corporation has been transferred to Lucent Technologies Incorporated.

Any referenc es within this text to American Telephone and Telegraph Corporation or AT&T should be interpreted as ref erences to Lucent Technol ogies Incorporated. The exception is cross references t o books p ublished prior to December 31, 1996, which ret ai n their original AT&T titles.

Heritage Statement

Lucent Technologies — formed as a result of AT&T’s planned restructuring — designs, builds, and delivers a wide range of public and private networks, communication systems and software, consumer and business telephone systems, and mic roelec tronics components. The worldrenowned Bell Laboratories is the research and development arm for the company.

Ordering Information

Call: Lucent Technologies BCS Publications Center

Voice 1 800 457-1235 International Voice 317 322-6791 Fax 1 800 457-1764 International Fax 317 322-6699

Write: Lucent Technologies BCS Publications Center

2855 North Franklin Road Indianapolis, IN 46219

Order: Document No. 560-201-109

Comcode 108239393 Issue 2, July 1998

Fraud Intervention

If you suspect you are being victimized by toll fraud and you need technical support or assistance, call the Lucent Technologies National Customer Care Center at 1 800 643-2353.

To Get Help

If you have any questions about or problems wi th Telephony Manager that this Getting Started guide does not resol ve, call the Lucent Technologies National Customer Care Center at 1 800 242-2121 or your local Authorized Dealer.

Home Page

The home page for Lucent Technologies is PassageWay products, be sure to check the PassageWay home page at

http://www.lucent.com

To get more information about

http ://www.lucent.com/passageway

Introduction

What is PassageWay Telephony Manager? 1-1



Support for TAPI 1-4



New Features in Release 2.0 1-4



About This Guide 1-5



User Responsibilities 1-6



Online Help 1-6



Conventions Used in This Guide 1-7



Getting Help 1-8



2 Installing and Configuring

Telephony Manager

Overview 2-1



New Telephony Manager Users 2-1



Upgrading from Telephony Manager Release 1 2-4



PassageWay Telephony Manager Components 2-6



PassageWay Telephony Manager Requirements 2-6



Installing and Configuring the PassageWay



Service Provider 2-11 Installing the Telephony Manager Software 2-66



Starting Telephony Manager 2-70



Configuring the Dialing Information 2-74



1-1

2-1

iii

Contents



Configuring Telephony Manager and Phonebook Options 2-78

Removing the PassageWay Service Provider 2-83 Removing Telephony Manager 2-84

Using the Telephony Manager Applications

Overview 3-1



Using Telephony Manager 3-2



Using Phonebook 3-4



Using Log Manager 3-6



Using Anywhere Dialer 3-8



Using Script Editor 3-11



Using Auto-Task Manager 3-13



Troubleshooting

Overview 4-1



Troubleshooting Telephony Manager 4-2



General Troubleshooting for the PassageWay



3-1

4-1

Service Provider 4-13 PassageWay Adapter LEDs 4-21



Troubleshooting Connect 4-23



Contents

PC Serial Ports

Overview A-1



Background A-2



Workarounds and Solutions to the IRQ Conflict



Problem A-7 Selecting an Add-On Serial Port Card A-10



Changing the Settings for the 8411 Telephone

Overview B-1



Programming Procedure B-5



PassageWay Service Provider Planning Form

Overview C-1



Index

A-1

B-1

C-1

IN-1

Figures

2 Installing and Configuring

Telephony Manager

2-1. PassageWay Adapter Installed with a Local

Power Supply 2-21

2-2. PassageWay Adapter Installed with

Telephone Closet Power 2-22 2-3. Find PassageWay Phone Dialog Box 2-27 2-4. Sample PassageWay Configurator - COM Port

Dialog Box 2-29 2-5. Telephone Models Dialog Box 2-30 2-6. Sample Telephone Options Dialog Box 2-32 2-7. Sample Phone Line Information Dialog Box 2-34 2-8. Sample Feature Buttons Dialog Box 2-40 2-9. Feature Access Codes Dialog Box 2-43 2-10. Sample Advanced Options Dialog Box 2-50 2-11. Sample Phone Line Information Dialog Box

for a 6408D Telephone 2-52 2-12. Sample Feature Buttons Dialog Box 2-57 2-13. Feature Access Codes Dialog Box 2-60 2-14. Number of Calls Dialog Box 2-71 2-15. Sample Telephony Properties Dialog Box 2-75 2-16. Sample Dialing Properties Dialog Box 2-76 2-17. Preferences Dialog Box 2-79

2-1

Using the Telephony Manager Applications

3-1. Anywhere Dialer Icon in the System Tray 3-8

3-1

vii

Introduction

Contents

What is PassageWay Telephony Manager? Support for TAPI New Features in Release 2.0 About This Guide User Responsibilities Online Help Conventions Used in This Guide Getting Help

1-1 1-4 1-4 1-5 1-6 1-6 1-7 1-8

1-i

Introduction

What is PassageWay Telephony Manager?

PassageWay® Telephony Manager is a set of computer telephony integration (CTI) applications enabling you to control telephone calls (both incoming and outgoing) directly from your IBM computer (PC). These applications run with Microsoft Microsoft Windows NT™ Workstation 4.0 or later, and Microsoft Windows NT Server 4.0 or later, and provide you with an interface between your PC and your company's DEFINITY

Communications System via your telephone.

-compatible personal

Windows® 95,

PassageWay Telephony Manager increases your telecommunications capabilities by providing the following applications:

Telephony Manager



Telephony Manager is an application that enables you to control telephone calls (both incoming and outgoing) directly from your PC. From the Telephony Manager window, you can:

 make calls  answer calls  view the calling/called party information for each call (referred to as

caller ID

in this guide), if available

1-1

Introduction

 take notes during calls  place calls on hold  hang up calls  transfer calls  set up and manage conference calls  program speed dial buttons  program and invoke system feature buttons



Phonebook

Phonebook is a card file application that enables you to maintain names, addresses, telephone numbers, and other information you need. You can place calls directly from Phonebook "cards," and you can set Telephony Manager to match the telephone numbers of incoming calls with entries in Phonebook. If the telephone number matches an entry in Phonebook, Telephony Manager displays the name of the caller, enabling you to know who is calling before you answer your telephone.

1-2

Phonebook can also open and use directories that were created with I

™ Message Manager Phonebook.

NTUITY

Log Manager



Log Manager is an application that enables you to access information from the call log, which stores a record of every call you make and receive while Telephony Manager is running. Using Log Manager, you can review and edit notes you took during calls via Telephony Manager and place calls directly from the call records.

Introduction

Script Editor



Script Editor is an application that enables you to automate routine tasks by recording scripts that you can run with Telephony Manager. Scripts are user-defined tasks (such as, running a program, redirecting a call, or performing a set of actions). For example, using Script Editor, you can program automatic “screen pops,” where your database application searches your files to find a match with the information for the incoming call (such as the caller ID number or caller ID name) automatically. If a match is found, the record containing the matching information in your database application is displayed without you having to perform any actions. You can use these scripts with AutoTask Manager and Telephony Manager Function buttons.

Auto-Task Manager



Auto-Task Manager is an application that enables you to specify criteria (for example, incoming call or outgoing call, calling party number, calling party name, called party number, called party name, or call prompting digits) that will “trigger” scripts to run automatically. For example, suppose you wanted to have certain incoming calls directed to another extension. Using Auto-Task Manager, you could specify the calls using the person’s name or phone number, and then set those calls to trigger a “redirect” task.

Anywhere Dialer



Anywhere Dialer is an application that enables you to dial telephone numbers from any Windows application via Telephony Manager.

1-3

Introduction

Support for TAPI

Telephony Manager runs with the Microsoft Windows Telephony Application Programming Interface (TAPI). To be used with a DEFINITY system, Telephony Manager requires the PassageWay Service Provider software, which is a device driver that enables TAPI-compliant applications (such as Telephony Manager) to communicate with your DEFINITY telephone. Telephony Manager also supports the Unimodem and Unimodem V service providers, enabling you to use Telephony Manager on a laptop PC when you are away from the office (that is, not connected to your DEFINITY telephone).

New Features in Release 2.0

Telephony Manager Release 2.0 provides the following new features:

the Auto-Task Manager application



the Script Editor application



the Anywhere Dialer application



1-4

the ability to program the following features to Function buttons in



Telephony Manager:

 Auto Call Back  Call Answer Back  Call Park  Call Pickup  Redirect

You can also associate scripts that you created with Script Editor. the ability to use Telephony Manager with a modem instead of a



DEFINITY telephone, enabling you to use Telephony Manager on a laptop PC when you are away from the office (that is, not connected to a DEFINITY system)

Introduction

About This Guide

Chapter 1 - Introduction



This chapter describes the structure and content of this guide. This chapter also provides a brief introduction to Telephony Manager.

Chapter 2 - Installing and Configuring Telephony Manager



This chapter describes how to install and configure the PassageWay Telephony Manager software and the PassageWay Service Provider software.

Chapter 3 - Using the Telephony Manager Applications



This chapter describes how to start the Telephony Manager, Phonebook, Log Manager, Auto-Task Manager, Script Editor, and Anywhere Dialer applications.

Chapter 4 - Troubleshooting



This chapter provides information about possible error conditions and how to respond to them when you install, start, and use PassageWay Telephony Manager.

Appendix A - PC Serial Ports



This appendix provides detailed information about PC serial ports.

Appendix B - Changing the Settings for the 8411 Telephone



This appendix provides the procedures and commands for changing or viewing options on the 8411 telephone.

Appendix C - PassageWay Service Provider Planning Form



This appendix provides a planning form to help you configure the PassageWay Service Provider.

Index



The index provides a quick way of locating information within this guide.

1-5

Introduction

User Responsibilities

Before using the PassageWay Telephony Manager applications, you should be familiar with basic Windows functions and procedures. If not, consult your

Microsoft Windows User's Guide

You also may need to contact your PC vendor for information on configuring your PC to meet PassageWay Telephony Manager requirements.

Online Help

To access procedures on how to use the Telephony Manager applications, consult the online help for each application. You can access the online help for an application by pressing the F1 key on your keyboard or choosing Contents from the Help menu.

1-6

Introduction

Conventions Used in This Guide

The following conventions are used in this guide:

Commands and text you should enter appear



type

Values, instructions, and prompts that appear on the screen are in



in this style of

this style of type.

Components of dialog boxes (such as boxes) appear



type

Key names that are always located on the keyboard in the same place



in this style of

appear in all capital letters (for example, ENTER). Key combinations (holding down one key while pressing another key)



are connected with a "+" (for example, SHIFT+TAB). Only active windows are displayed.



The terms



Throughout this guide, the term



option buttons

and

radio buttons

DEFINITY

refer to the same object.

refers to all versions of the

following systems:

 DEFINITY ECS  DEFINITY ProLogix Solutions  DEFINITY G1, G2, and G3  System 75  System 85

1-7

Introduction

Getting Help

If you have questions about or problems with PassageWay Telephony Manager applications that this guide or the online help does not resolve, call the Lucent Technologies National Customer Care Center at 1 800 242-2121 or your local Authorized Dealer.

1-8

Installing and Configuring Telephony Manager

Contents

Overview New Telephony Manager Users Upgrading from Telephony Manager

Release 1

PassageWay Telephony Manager

Components

PassageWay Telephony Manager

Requirements

Installing and Configuring the PassageWay

Service Provider

Before You Begin 2-12



Connecting Your 8411 Telephone to Your PC 2-16



Connecting Your Callmaster VI Telephone to



Your PC 2-17 Installing the PassageWay Adapter 2-18



Install the PassageWay Adapter with a Local

Power Supply 2-19

Install the PassageWay Adapter with Telephone

Closet Power 2-22

2-1 2-1

2-4

2-6

2-11

2-i

Contents



Installing the Telephony Manager Software

Installing the PassageWay Service Provider Software 2-24

Configuring 7400 Series, 8400 Series, and

Callmaster Telephones 2-32

Configuring 6400 Series Telephones 2-50

2-66

Starting Telephony Manager Configuring the Dialing Information Configuring Telephony Manager and

Phonebook Options Removing the PassageWay Service Provider Removing Telephony Manager

2-70 2-74

2-78 2-83 2-84

2-ii

Installing and Configuring Telephony Manager

Overview

This chapter provides the procedures for installing and configuring PassageWay Telephony Manager and the PassageWay Service Provider.

The information you must follow in this chapter depends on whether you have an earlier version of Telephony Manager installed on your PC.

New Telephony Manager Users

This section applies to new Telephony Manager users. If you have an existing version of Telephony Manager, proceed to the next section, “Upgrading from Telephony Manager Release 1.”

If you are a new Telephony Manager user, perform the following steps:

1. Read the section “PassageWay Telephony Manager Components” on page 2-6 to make sure that you have all of the Telephony Manager components.

2. Read the section “PassageWay Telephony Manager Requirements” on page 2-6 to make sure that you have the required hardware and software to run Telephony Manager.

2-1

Installing and Configuring Telephony Manager

3. Install and configure the PassageWay Service Provider by performing the procedures in the section “Installing and Configuring the PassageWay Service Provider” on page 2-11.

To install and configure the PassageWay Service Provider, you must

a. Read the section “Before You Begin” on page 2-12 to make sure

b. Connect your 8411 telephone, Callmaster VI telephone, or

NOTE:

If you will not use Telephony Manager with a DEFINITY system,

you can skip Step 3. The PassageWay Service Provider is required to use Telephony Manager with a DEFINITY system.

perform the following procedures:

you have the necessary information to set up and configure the PassageWay Service Provider.

PassageWay adapter to your PC:

 If you have an 8411 telephone, perform the procedures in the

section “Connecting Your 8411 Telephone to Your PC” on page 2-16.

 If you have a Callmaster VI telephone, perform the procedures in

the section “Connecting Your Callmaster VI Telephone to Your PC” on page 2-17.

 If your telephone is not an 8411 or a Callmaster VI, perform the

procedures in the section “Installing the PassageWay Adapter” on page 2-18.

c. Install the PassageWay Service Provider software by performing the

procedures in the section “Installing the PassageWay Service Provider Software” on page 2-24.

4. Install Telephony Manager by performing the procedures in the section “Installing the Telephony Manager Software” on page 2-66.

2-2

Installing and Configuring Telephony Manager

5. Start Telephony Manager by performing the procedures in the section “Starting Telephony Manager” on page 2-70.

6. Configure the dialing information for Telephony Manager by performing the procedures in the section “Configuring the Dialing Information” on page 2-74.

7. Configure how Telephony Manager and Phonebook will operate by performing the procedures in the section “Configuring Telephony Manager and Phonebook Options” on page 2-78.

2-3

Installing and Configuring Telephony Manager

Upgrading from Telephony Manager Release 1

This section applies to users who have Telephony Manager Release 1. If you have do not have Telephony Manager Release 1 installed, refer to the previous section, “New Telephony Manager Users.”

If you have Telephony Manager Release 1 installed on your PC, perform the following steps:

1. Read the section “PassageWay Telephony Manager Components” on page 2-6 to make sure that you have all of the Telephony Manager components.

2. Read the section “PassageWay Telephony Manager Requirements” on page 2-6 to make sure that you have the required hardware and software to run Telephony Manager.

3. Uninstall your existing version of the PassageWay Service Provider software. Refer to the section “Removing the PassageWay Service Provider” on page 2-83 for more information.

4. Uninstall your existing version of Telephony Manager (Release 1). Refer to the section “Removing Telephony Manager” on page 2-84 for more information. When you run the uninstall procedure, your existing Phonebook and Log Manager data files are not deleted. You can then use these files with the Phonebook and Log Manager applications in Release 2 of Telephony Manager.

2-4

Installing and Configuring Telephony Manager

5. Install and configure the new PassageWay Service Provider software by performing the procedures in the section “Installing and Configuring the PassageWay Service Provider” on page 2-11 in this chapter.

To install and configure the PassageWay Service Provider, you must

perform the following procedures:

a. Read the section “Before You Begin” on page 2-12 to make sure

you have the necessary information to set up and configure the PassageWay Service Provider.

b. Install the PassageWay Service Provider software by performing the

procedures in the section “Installing the PassageWay Service Provider Software” on page 2-24.

6. Install Telephony Manager by performing the procedures in the section “Installing the Telephony Manager Software” on page 2-66 in this chapter.

7. Start Telephony Manager by performing the procedures in the section “Starting Telephony Manager” on page 2-70 in this chapter.

8. Configure how Telephony Manager and Phonebook will operate by performing the procedures in the section “Configuring Telephony Manager and Phonebook Options” on page 2-78 in this chapter.

2-5

Installing and Configuring Telephony Manager

PassageWay Telephony Manager Components

Telephony Manager consists of the following components:

a CD-ROM



NOTE:

If you require 3-1/2” diskettes, please contact the PassageWay Fulfillment Center at 860 434-3961 and request the diskette version of software for Telephony Manager R2.

this guide (A PDF version of this guide is located in the Getting



Started Guide directory on the CD-ROM. Consult the Readme file in this directory for more information.)

PassageWay Telephony Manager Requirements

Telephony Manager requires the hardware and software listed below. Note that system performance may be adversely affected by lower system speeds and lower memory capacities.

an IBM PC-compatible or PS/2®-compatible PC with the following



hardware:

 an 80486/66DX or higher processor  an available serial port  a minimum of 16 MB of RAM  a 3.5-inch, 1.44-MB, high-density diskette drive or CD-ROM drive  a hard disk with at least 25 MB of space available  a VGA or better monitor

2-6

Installing and Configuring Telephony Manager

 a Windows-compatible pointing device (a mouse or trackball is

recommended)

NOTE:

If you want to use Telephony Manager with your DEFINITY telephone, you must have an available serial port in your PC that is dedicated to the PassageWay Service Provider. The PassageWay Service Provider cannot share a serial port with other devices.

If all the serial ports in your PC are already in use, you must purchase an additional serial port or free up an existing serial port to use with the PassageWay Service Provider. Consult Appendix A for more information on choosing a suitable serial port for the PassageWay Service Provider.

Microsoft Windows 95, Microsoft Windows NT Server 4.0 or later, or



Microsoft Windows NT Workstation 4.0 or later

NOTE:

Only English (United States) is supported.

The PassageWay Service Provider is required to use Telephony



Manager or another TAPI application with your DEFINITY telephone. If you want to use Telephony Manager with a modem, you will need the Unimodem service provider or Unimodem V service provider. The Unimodem service provider should be present on your PC. However, if you never used your modem, you will be prompted to configure the Unimodem service provider.

NOTE:

You should install and configure the service provider(s) before installing PassageWay Telephony Manager. This document describes how to install and configure the PassageWay Service Provider.

2-7

Installing and Configuring Telephony Manager

any of the following telephones if you want to use Telephony Manager



with a DEFINITY system:

 6400 Series telephones  7400 Series telephones  8400 Series telephones

 Callmaster

Series telephones

NOTE:

A complete list of all the telephones supported by the PassageWay Service Provider is provided in the PassageWay Service Provider software (also known as the “PassageWay Configurator”).

For caller ID capabilities, your telephone must have:

 a display. However, you can use a non-display telephone for caller

ID capabilities if your company’s DEFINITY System Manager administers your extension as a display telephone. Consult your DEFINITY System Manager.

2-8

 an Inspect button and a Normal button programmed. The Inspect

button is a display feature button that shows you call-related information for an incoming call when you are already active on a call. The Normal button is a display feature button that clears the information displayed by the Inspect button. The Normal button is not required if you have an 8411 telephone.

Installing and Configuring Telephony Manager

If you are using an 8411 telephone or Callmaster VI telephone, you may need one of three serial cables (a 9-pin to 25-pin cable, a 25-pin to 25pin cable, or a 9-pin to 9-pin cable). The serial cable connects the 8411 telephone or Callmaster VI telephone to the serial port on your PC. If you have an 8411 telephone, use the 9-pin to 25-pin cable if your PC has a 9-pin serial port or the 25-pin to 25-pin cable if your PC has a 25-pin serial port. If you have a Callmaster VI telephone, use the 9-pin to 25-pin cable if your PC has a 25-pin serial port or the 9-pin to 9-pin cable if your PC has a 9-pin serial port.

If you are using a telephone other than an 8411 or Callmaster VI, you will need the following items:

 the PassageWay adapter The PassageWay adapter provides an interface between your

telephone and an available serial (COM) port on your PC by connecting to the following objects:

the line jack on your telephone



the wall jack in your office



the serial port on your PC



 one of two serial cables (a 9-pin to 9-pin cable or a 9-pin to 25-pin

cable)

The serial cable connects the PassageWay adapter to the serial port

on your PC. Use the 9-pin to 9-pin cable if your PC has a 9-pin serial port. Use the 9-pin to 25-pin cable if your PC has a 25-pin serial port.

 a 7-foot, 4-pair, modular phone cord (D8W) This modular phone cord connects the PassageWay adapter to your

telephone.

2-9

Installing and Configuring Telephony Manager

 a local power supply, a D6AP cord, and a 400B or 400B2 adapter The local power supply, D6AP cord, and 400B or 400B2 adapter

provide power for the PassageWay adapter if your telephone does not have auxiliary power supplied from a power source in the wire closet (telephone closet). Ask your company’s DEFINITY System Manager if you have a question about whether you already have auxiliary power to your telephone.

a telephone connected to a DEFINITY system that is configured and



operating properly (if you want to use Telephony Manager with a DEFINITY system).

Telephony Manager operates with all versions of the following DEFINITY systems:

 DEFINITY ECS  DEFINITY ProLogix Solutions  DEFINITY Communications System G1, G2, and G3  System 75

2-10

 System 85

NOTE:

Throughout this document, the term all of the systems listed above.

DEFINITY

is used to refer to

Installing and Configuring Telephony Manager

Installing and Configuring the PassageWay Service Provider

This section describes how to install and configure the PassageWay Service Provider. You must perform the procedures in this section if you want to use Telephony Manager with a DEFINITY system. You should install the PassageWay Service Provider before you install Telephony Manager.

The PassageWay Service Provider is a device driver that enables applications that are compliant with the Microsoft Windows Telephony Application Programming Interface (TAPI) (such as PassageWay Telephony Manager) to communicate with your telephone and your company’s DEFINITY system. The PassageWay Service Provider accepts the basic TAPI requests from your TAPI-compliant application and translates these requests into instructions to the PassageWay adapter (or “PassageWay link,” if your telephone has the PassageWay adapter built in) to control your telephone and interact with your company’s DEFINITY system.

2-11

Installing and Configuring Telephony Manager

Before You Begin

This section describes the information that is required to install and configure the PassageWay Service Provider.

If your company has a DEFINITY G3 V5 or later system, you can download the configuration information for your telephone from the DEFINITY system automatically. However, to use this feature, you must:

have a display telephone. However, you can use a non-display



telephone if your company’s DEFINITY System Manager administers your extension as a display telephone. Consult your DEFINITY System Manager. If you have a non-display telephone, you must also use the Advanced button in the Telephone Options dialog box to specify that your extension has display capabilities even though your telephone does not have a display.

NOTE:

You cannot automatically download the configuration information for your telephone if you have a 6402 telephone or a 6402D telephone.

2-12

know the PASTE feature access code for your DEFINITY system. You



must contact your DEFINITY System Manager for this feature access code.

have a Next feature button administered on your telephone, depending



on your type of telephone. If you have a 6400 Series telephone without a display, a 7400 Series telephone, an 8400 Series telephone, or a Callmaster telephone other than a Callmaster VI, you must have a Next feature button administered on your telephone. However, if you have a Callmaster VI telephone or a 6400 Series telephone with a display, you do not need a Next feature button administered on your telephone.

+ 144 hidden pages