Linksys WIP330 User Manual

A Division of Cisco Systems, Inc.

Wireless-G

Voice

®

IP Phone

User Guide

Model No.

WIP330

Copyright and Trademarks

Specifications are subject to change without notice. Linksys is a registered trademark or trademark of Cisco Systems,
Inc. and/or its affiliates in the U.S. and certain other countries. Copyright © 2005 Cisco Systems, Inc. All rights
reserved. Other brands and product names are trademarks or registered trademarks of their respective holders.

WARNING: This product contains chemicals, including lead, known to the State of California to cause
cancer, and birth defects or other reproductive harm. Wash hands after handling.

How to Use this Guide

The User Guide to the Wireless-G IP Phone has been designed to make understanding networking with the
IP Phone easier than ever. Look for the following items when reading this User Guide:

This exclamation point means there is a caution or warning and is
something that could damage your property or IP Phone.

This question mark provides you with a reminder about something you
might need to do while using the IP Phone.

This checkmark means there is a note of interest and is something you
should pay special attention to while using the IP Phone.

In addition to these symbols, there are definitions for technical terms that are presented like this:

Also, each figure (diagram, screenshot, or other image) is provided with a figure number and description, like
this:

Figure numbers and descriptions can also be found in the “List of Figures” section.

word: definition.

Figure 0-1: Sample Figure Description

Wireless-G IP Phone

WIP330_V1.1-UG-60120NC JL

Wireless-G IP Phone

Table of Contents

Chapter 1: Introduction 1

Welcome 1
What’s in This User Guide? 1

Chapter 2: Getting to Know the Wireless-G IP Phone 3

The Bottom Panel 3
The Front and Side Panels 4
The Back Panel 6

Chapter 3: Installing and Using the Wireless-G IP Phone 7

Overview 7
Inserting the Battery into the Wireless-G IP Phone 7
Powering on the Wireless-G IP Phone 8
Navigating the Wireless-G IP Phone 10
Setting up the Wireless-G IP Phone 12
Using the Wireless-G IP Phone 22

Chapter 4: Configuring the Wireless-G IP Phone 25

Instructions for Configuring the Wireless-G IP Phone 25
Status Information 27
Settings of the Wireless-G IP Phone 28

Appendix A: Troubleshooting 61

Common Problems and Solutions 61
Frequently Asked Questions 66

Appendix B: Glossary 67
Appendix C: Specifications 71
Appendix D: Warranty Information 73
Appendix E: Regulatory Information 75
Appendix F: Contact Information 89

Wireless-G IP Phone

Wireless-G IP Phone

List of Figures

Figure 2-1: Bottom Panel 3
Figure 2-2: Front Panel 4
Figure 2-3: Symbol Selection 5
Figure 2-4: Side Panel 6
Figure 2-5: Back Panel 6
Figure 3-1: Press the Button 7
Figure 3-2: Insert the Battery 7
Figure 3-3: Connect the Power 8
Figure 3-4: Front Panel 10
Figure 3-5: Symbol Selection 11
Figure 3-6: Scan for Wireless Networks 12
Figure 3-7: Select Wireless Network 12
Figure 3-8: Connect to Wireless Network 13
Figure 3-9: Enter WEP Key (Secured Network) 13
Figure 3-10: Enter WPA Key (Secured Network) 13
Figure 3-11: Successful Connection 13
Figure 3-12: Select Menu 14
Figure 3-13: Select SIP Settings 14
Figure 3-14: Edit Proxy IP 15
Figure 3-15: Save Proxy IP 15
Figure 3-16: Save Proxy Port 16
Figure 3-17: Save Register Proxy IP 16
Figure 3-18: Save Register Proxy Port 17
Figure 3-19: Save Outbound Proxy IP 17

Figure 3-20: Edit Outbound Proxy Port 18
Figure 3-21: Save Expire Time 18
Figure 3-22: Save Phone Number 19
Figure 3-23: Save User Name 19
Figure 3-24: Save Password 20
Figure 3-25: Save SIP Settings 20
Figure 3-26: Return to Standby Screen 21
Figure 3-27: Standby Screen 21
Figure 3-28: Call Connected 22
Figure 3-29: Line Options 22
Figure 3-30: Second Call 23
Figure 3-31: Unlock Keys 23
Figure 4-1: Front Panel 25
Figure 4-2: Symbol Selection 26
Figure 4-3: Standby Screen 27
Figure 4-4: Standby Screen 28
Figure 4-5: Main Menu 28
Figure 4-6: Call Log 29
Figure 4-7: Call Log Options 29
Figure 4-8: Type of Phone Number 29
Figure 4-9: Select Phone Book 32
Figure 4-10: Phone Book 32
Figure 4-11: Phone Book Options 32
Figure 4-12: Add Person 33

Figure 4-13: Enter Name 33
Figure 4-14: Select Network Settings 34
Figure 4-15: Network Settings - DHCP 34
Figure 4-16: Network Settings - Fixed IP 35
Figure 4-17: Enter IP Address 35
Figure 4-18: Edit Subnet Mask 35
Figure 4-19: Enter Subnet Mask 35
Figure 4-20: Wireless 36
Figure 4-21: Scanning for Wireless Networks 36
Figure 4-22: List of Wireless Networks 36
Figure 4-23: Connecting to Wireless Network 37
Figure 4-24: Enter WEP Key (for Secured Network) 37
Figure 4-25: Enter WPA Key (for Secured Network) 37
Figure 4-26: Connecting to Wireless Network 37
Figure 4-27: Select Default Hotspot 38
Figure 4-28: Detect Hotspot 39
Figure 4-29: Connecting to Hotspot 39
Figure 4-30: Getting IP Address 39
Figure 4-31: Select IE Browser 39
Figure 4-32: Wi-Fi Profiles 40
Figure 4-33: Edit SSID 40
Figure 4-34: Edit Wireless Mode 40
Figure 4-35: Change Authentication Mode 41
Figure 4-36: Edit WEP Key 41
Figure 4-37: Enter WEP Key 41
Figure 4-38: Change EAP Type (802.1x) 41

Wireless-G IP Phone

Figure 4-39: Edit EAP Type (WPA-PSK) 42
Figure 4-40: Change EAP Type (WPA-PSK) 42
Figure 4-41: Enter SSID 42
Figure 4-42: Change Transmit Key 43
Figure 4-43: Edit WPA Key 43
Figure 4-44: Profile Added 44
Figure 4-45: Select Hotspot 45
Figure 4-46: Edit User Name 45
Figure 4-47: Select Phone Settings 46
Figure 4-48: Phone Settings 46
Figure 4-49: Ring Options 46
Figure 4-50: Ring Types 46
Figure 4-51: Keypad Tone 47
Figure 4-52: Wallpaper 47
Figure 4-53: Change Date 48
Figure 4-54: Change Clock 48
Figure 4-55: Change Time Format 48
Figure 4-56: Change Clock Type 48
Figure 4-57: Select Time Zone 49
Figure 4-58: Change Time Zone 49
Figure 4-59: Select NTP Server 49
Figure 4-60: Enter Name of NTP Server 49
Figure 4-61: Select Language 50
Figure 4-62: Language 50
Figure 4-63: Phone Password 50
Figure 4-64: Select Upgrade 51

Wireless-G IP Phone

Figure 4-65: Edit Download URL 51
Figure 4-66: Upgrade in Progress 51
Figure 4-67: Upgrade Successful 51
Figure 4-68: Edit Proxy IP 52
Figure 4-69: Enter Proxy IP 52
Figure 4-70: Enter Register Proxy IP 52
Figure 4-71: Enter Register Proxy Port 52
Figure 4-72: Change Outbound Proxy IP 53
Figure 4-73: Edit Outbound Proxy Port 53
Figure 4-74: Change Expire Time 53
Figure 4-75: Change Phone Number 53
Figure 4-76: Change User Name 54
Figure 4-77: Change Password 54
Figure 4-78: Edit Payload Type 54
Figure 4-79: Web Site 55
Figure 4-80: Visit Web Site 55
Figure 4-81: Auto-Scroll Option 55
Figure 4-82: Web Site Options 56
Figure 4-83: Edit Web Site 56
Figure 4-84: Add Web Site 57
Figure 4-85: Web Cam 58
Figure 4-86: Web Cam Options 58
Figure 4-87: Edit Web Cam 58
Figure 4-88: Add Web Cam 58
Figure 4-89: Information 60

Chapter 1: Introduction

Welcome

Wireless-G IP Phone

Thank you for choosing the Linksys Wireless-G IP Phone. It will allow you to make phone calls using your
broadband connection, whether you are at home, in your office, or at a public hotspot.

How does the IP Phone do this? It connects to your wireless router or gateway, so telephone service is delivered
through your cable or DSL Internet connection. You can also surf the Internet with its built-in web browser and
backlit, full-color screen.

But what does all of this mean? Networks are useful tools for sharing Internet access and computer resources.
Your voice calls can share your high-speed Internet connection. You will be able to make phone calls using the
account you set up with your Internet phone service provider, even while you’re surfing the Internet on your
computer. So, networks not only are useful in homes and offices, but also can be fun.

Use the instructions in this User Guide to help you connect the IP Phone after you have set up an account with
your Internet phone service provider. These instructions should be all you need to get the most out of the
Wireless-G IP Phone.

What’s in This User Guide?

This guide covers the steps for installing the Wireless-G IP Phone.

• Chapter 1: Introduction
This chapter describes the IP Phone’s applications and this User Guide.

Chapter 1: Introduction
Welcome

ip (internet protocol): a protocol used to
send data over a network.

network: a series of computers or
devices connected for the purpose of
data sharing, storage, and/or
transmission between users.

NOTE: For information
about your Internet phone
service, refer to the materials
provided by your Internet
phone service provider.

1

Wireless-G IP Phone

• Chapter 2: Getting to Know the Wireless-G IP Phone
This chapter describes the physical features of the IP Phone.

• Chapter 3: Installing and Using the Wireless-G IP Phone
This chapter explains how to install the IP Phone and use it.

• Chapter 4: Configuring the Wireless-G IP Phone
This chapter discusses how to configure the IP Phone’s settings.

• Appendix A: Troubleshooting
This appendix describes some potential problems and solutions, as well as frequently asked questions,
regarding use of the IP Phone.

• Appendix B: Glossary
This appendix gives a brief glossary of terms frequently used in networking.

• Appendix C: Specifications
This appendix provides the technical specifications for the IP Phone.

• Appendix D: Warranty Information
This appendix supplies the warranty information for the IP Phone.

• Appendix E: Regulatory Information
This appendix supplies the regulatory information regarding the IP Phone.

• Appendix F: Contact Information
This appendix provides contact information for a variety of Linksys resources, including Technical Support.

2

Chapter 1: Introduction

What’s in This User Guide?

Chapter 2: Getting to Know the Wireless-G IP Phone

The Bottom Panel

The IP Phone’s headset jack and USB port are located on the bottom panel.

Wireless-G IP Phone

Headset
Jack

Figure 2-1: Bottom Panel

Headset Jack This jack allows you to connect a headset.

USB Port The USB port allows you to attach the included power adapter.

Chapter 2: Getting to Know the Wireless-G IP Phone
The Bottom Panel

USB Port

3

Wireless-G IP Phone

The Front and Side Panels

The power LED is located at the top of the IP Phone, while its buttons are located on the front and side
panels.

Power LED Blue/Red/Purple. The LED is a solid blue when the IP Phone is powered on and ready

for phone calls. It flashes red when the IP Phone is not ready for phone calls.

The LED alternates between blue and purple when the IP Phone is powered off and
charging.

Power LED

The buttons of the IP Phone are described in this table.

Icon Button Name Function

Soft Key Selects the appropriate action

shown on the left- or right­hand side of the screen

Navigation Pad
and Center
Selection Key

Call Uses Internet phone line

4

Lets you navigate menus and
select your choices

Controls cursor for its web
browser

Navigation Pad
and Center
Selection Key

Different Key
Choices or + Sign

Soft Key

Call

Figure 2-2: Front Panel

Chapter 2: Getting to Know the Wireless-G IP Phone

The Front and Side Panels

Soft Key

Power
or End Call

Enter Symbol
or Space

Icon Button Name Function

Power or End Call Press and hold this button for

two seconds to power the IP
Phone on or off.

Ends the call or exits the
current menu

Different Key
Choices or + Sign

Enter Symbol or
Space

Chapter 2: Getting to Know the Wireless-G IP Phone
The Front and Side Panels

To enter an entry or setting, use
the keypad. Keys 1-9 can
represent uppercase letters (A,
B, C), lowercase letters (a, b, c),
or numbers (1, 2, 3). Press the *
(star) key to switch between
the different choices.

Press the * (star) key twice to
enter the + sign.

Press the # (pound) key to open
the Symbol Selection menu.
Use the navigation pad to move
through the menu. When you
have the appropriate symbol
highlighted, press the center
selection key.

Press the # (pound) key twice
to enter a space.

Wireless-G IP Phone

Figure 2-3: Symbol

Selection

5

Wireless-G IP Phone

Icon Button Name Function

Volume Increases or decreases the

volume

The Back Panel

The IP Phone’s battery compartment is located on the back
panel of the IP Phone. For directions on how to insert the battery,
refer to “Chapter 3: Installing and Using the Wireless-G IP Phone.”

6

Volume

Figure 2-4: Side Panel

Battery
Compartment

Figure 2-5: Back Panel

Chapter 2: Getting to Know the Wireless-G IP Phone

The Back Panel

Wireless-G IP Phone

Chapter 3: Installing and Using the Wireless-G IP Phone

Overview

This chapter provides instructions for first-time installation and use of the IP Phone. You will insert the battery
into the IP Phone and then set it up for your wireless network and Internet phone service. Then you will be able
to make and receive Internet phone calls.

Inserting the Battery into the Wireless-G IP Phone

To insert the battery, follow these instructions:

1. Remove the cover of the battery compartment. Push down on the button and slide the cover downward.

2. Insert the battery. Make sure the metal contacts of the battery line up with the metal contacts of the
battery compartment.

3. Insert the door and slide it upward until it snaps into place.

Proceed to the next section, “Powering on the Wireless-G IP Phone.”

Button

Chapter 3: Installing and Using the Wireless-G IP Phone
Overview

Figure 3-1: Press

the Button

Metal Contacts

Figure 3-2: Insert

the Battery

7

Wireless-G IP Phone

Powering on the Wireless-G IP Phone

Make sure you have the account information, including necessary IP Phone settings, supplied by your Internet
phone service provider. If you already have an account set up with your Internet phone service provider, then
proceed to step 1. If you do not have an account, then go to the website of your Internet phone service provider
and sign up for service. After you have set up an account, proceed to step 1.

1. Make sure you have the account information, including necessary IP Phone settings, supplied by your
Internet phone service provider.

2. Plug the USB mini-B connector of the included power adapter into the USB mini-B port of the IP Phone. Then
connect the power adapter to a standard electrical outlet.

Figure 3-3: Connect the Power

8

Chapter 3: Installing and Using the Wireless-G IP Phone

Powering on the Wireless-G IP Phone

3. The power LED will flash, alternating between blue and purple. For the initial charge, allow the battery to
charge for at least 10 hours, so the battery will have a full charge, which is indicated by a solidly lit power
LED. This maximizes battery performance and life.

NOTE: When the battery is low on power, it will emit one warning sound or vibration,
unless the Ring Type is set to Silent. (For more information about Ring Types, refer to
Chapter 4: Configuring the Wireless-G IP Phone.”)

When the battery is fully charged, proceed to “Navigating the Wireless-G IP Phone.”

Wireless-G IP Phone

Chapter 3: Installing and Using the Wireless-G IP Phone
Powering on the Wireless-G IP Phone

9

Wireless-G IP Phone

Navigating the Wireless-G IP Phone

Review the descriptions of the buttons you will use to navigate menus and select your choices.

Icon Button Name Function

Soft Key Press the left or right soft key

to select the appropriate action
shown on the left- or right­hand side of the screen.

Navigation Pad
and Center
Selection Key

Call Uses Internet phone line

Power or End Call To exit a menu without making

To navigate menus and control
the cursor for the web browser,
use the navigation pad.

Use the center selection key to
make menu choices.

Navigation Pad
and Center
Selection Key

changes, press this button.

Call

Power LED

Key Choice

Soft KeySoft Key

Power
or End Call

10

Different Key
Choices or + Sign

Enter Symbol
or Space

Figure 3-4: Front Panel

Chapter 3: Installing and Using the Wireless-G IP Phone

Navigating the Wireless-G IP Phone

Icon Button Name Function

Different Key
Choices or + Sign

Enter Symbol or
Space

For more details, refer to “Chapter 2: Getting to Know the Wireless-G IP Phone.”

To enter an entry or setting, use
the keypad. Keys 1-9 can
represent uppercase letters (A,
B, C), lowercase letters (a, b, c),
or numbers (1, 2, 3). Press the *
(star) key to switch between
the different choices.

Press the * (star) key twice to
enter the + sign.

Press the # (pound) key to open
the Symbol Selection menu.
Use the navigation pad to move
through the menu. When you
have the appropriate symbol
highlighted, press the center
selection key.

Press the # (pound) key twice
to enter a space.

Proceed to “Setting up the Wireless-G IP Phone.”

Wireless-G IP Phone

Figure 3-5: Symbol

Selection

Chapter 3: Installing and Using the Wireless-G IP Phone
Navigating the Wireless-G IP Phone

11

Wireless-G IP Phone

Setting up the Wireless-G IP Phone

Before you begin, make sure your network has an active Internet connection.

1. Press and hold the Power button for two seconds.

2. The IP Phone will boot up and automatically scan for wireless networks.

3. A list of wireless networks will be displayed and show their wireless network names (also known as Service
Set Identifier or SSID), security status (a lock indicates wireless security), and signal strength, which is
indicated by a bar graph.

Scroll through the network choices, and press the center selection key (in the middle of the navigation pad)
to select the wireless network you want to use.

If the network you want is not shown, select Rescan for a new scan.

Figure 3-6: Scan for

Wireless Networks

12

Figure 3-7: Select
Wireless Network

Chapter 3: Installing and Using the Wireless-G IP Phone

Setting up the Wireless-G IP Phone

4. The IP Phone will automatically connect to the network you have selected.

If WEP security is enabled on the selected network, a new screen will appear. Using the
navigation pad, select the appropriate transmit key number and then move to the WEP Key field.
Enter the network’s WEP key. Press the center selection key.

If WPA security is enabled on the selected network, a new screen will appear. Enter the
network’s WPA key. Press the center selection key.

Wireless-G IP Phone

5. You will be notified when the IP Phone has connected to the network, and a checkmark will
appear next to the name of the network.

Select Exit.

Chapter 3: Installing and Using the Wireless-G IP Phone
Setting up the Wireless-G IP Phone

Figure 3-8: Connect to

Wireless Network

Figure 3-10: Enter WPA
Key (Secured Network)

Figure 3-9: Enter WEP

Key (Secured Network)

Figure 3-11: Successful

Connection

13

Wireless-G IP Phone

6. The standby screen will appear. Select Menu.

7. Phone Settings will be highlighted. Navigate the menu choices, and then select SIP Settings. (SIP stands
for Session Initiation Protocol.)

Figure 3-12: Select Menu

14

Figure 3-13: Select SIP

Settings

Chapter 3: Installing and Using the Wireless-G IP Phone

Setting up the Wireless-G IP Phone

8. A list of SIP settings will be displayed. For the Proxy IP setting, select Edit.

NOTE: The Proxy IP address and other information should have been supplied by

your Internet phone service provider. If you do not have this information, contact your
Internet phone service provider.

9. Enter the Proxy IP address in the new window, and then press the center selection key.

Wireless-G IP Phone

Figure 3-14: Edit Proxy

IP

Chapter 3: Installing and Using the Wireless-G IP Phone
Setting up the Wireless-G IP Phone

Figure 3-15: Save Proxy

IP

15

Wireless-G IP Phone

10. Scroll down to Proxy Port, and select Edit.

11. Enter the Proxy Port number address in the new window, and then press the center selection key.

12. Scroll down to Register Proxy IP, and select Edit.

13. Enter the Register Proxy IP address in the new window, and then press the center selection key.

Figure 3-16: Save Proxy

Port

16

Figure 3-17: Save

Register Proxy IP

Chapter 3: Installing and Using the Wireless-G IP Phone

Setting up the Wireless-G IP Phone

14. Scroll down to Register Proxy Port, and select Edit.

15. Enter the Register Proxy Port number in the new window, and then press the center selection key.

16. Scroll down to Outbound Proxy IP, and select Edit.

17. Enter the Outbound Proxy IP address in the new window, and then press the center selection key.

Wireless-G IP Phone

Figure 3-18: Save

Register Proxy Port

Chapter 3: Installing and Using the Wireless-G IP Phone
Setting up the Wireless-G IP Phone

Figure 3-19: Save

Outbound Proxy IP

17

Wireless-G IP Phone

18. Scroll down to Outbound Proxy Port, and select Edit.

19. Enter the Outbound Proxy Port number in the new window, and then press the center selection key.

20. If your Internet phone service provider did not provide an Expire Time setting, then keep the default setting,
3600 seconds, and proceed to step 22.

If your Internet phone service provider provided an Expire Time setting, then scroll down to Expire Time, and
select Edit.

21. Enter the Expire Time in the new window, and then press the center selection key.

Figure 3-20: Edit

Outbound Proxy Port

18

Figure 3-21: Save Expire

Time

Chapter 3: Installing and Using the Wireless-G IP Phone

Setting up the Wireless-G IP Phone

22. Scroll down to Phone Number, and select Edit.

23. Enter the Phone Number you will use for Internet phone calls, and then press the center selection key.

24. Scroll down to User Name, and select Edit.

25. Enter the User Name in the new window, and then press the center selection key.

Wireless-G IP Phone

Figure 3-22: Save Phone

Number

Chapter 3: Installing and Using the Wireless-G IP Phone
Setting up the Wireless-G IP Phone

Figure 3-23: Save User

Name

19

Wireless-G IP Phone

26. Scroll down to Password, and select Edit.

27. Enter the Password, and then press the center selection key.

28. On the SIP Settings screen, select Return.

Figure 3-24: Save

Password

20

Figure 3-25: Save SIP

Settings

Chapter 3: Installing and Using the Wireless-G IP Phone

Setting up the Wireless-G IP Phone

29. On the main menu, select Return.

30. The standby screen will indicate that the IP Phone is ready for phone calls.

The installation of the Wireless-G IP Phone is complete. Proceed to the next section, “Using the

Wireless-G IP Phone.”

Wireless-G IP Phone

Figure 3-26: Return to

Standby Screen

Chapter 3: Installing and Using the Wireless-G IP Phone
Setting up the Wireless-G IP Phone

Figure 3-27: Standby

Screen

21

Wireless-G IP Phone

Using the Wireless-G IP Phone

To make a call, enter the phone number you want to call. Then press the Call button. When you are on a phone
call, select Option to see a list of menu choices. Select HangUp to end the call.

To change the volume, use the + and - buttons on the side panel of the IP Phone. For more information about the
buttons on the IP Phone, refer to “Chapter 2: Getting to Know the Wireless-G IP Phone.”

LineOption

When you are on a call, you have several options available. Press the left softkey to make a selection, and press
the right softkey to return to the previous menu. Use the navigation pad to scroll through menu choices.

HangUp. To end the call, select HangUp.

Mute. To mute the call, select Mute. Then select UnMute when you are ready to talk.

Hold. To put a call on hold, select Hold. Then select UnHold when you are ready to return to this call.

Line-2. When you want to switch back and forth between two separate conversations, use the Line-2 feature.

When you are on your first call, select Line-2 to switch to a second line. A new window will appear. Enter the
phone number of the second call, and then press the Call button. The current call will be put on hold, and you
will be switched to the second call. Select Switch to switch back to the first call.

Tra nsfer. There are two types of transfer features available. Use the Transfer feature when you want to introduce
the caller you are transferring. Use the Blind TFR (Transfer) feature when you want to transfer the caller without
introduction. When you are on your call, select Tra ns fer. A new window will appear. Enter the phone number to
which you want to transfer the call, and then press the Call button. When the second call is answered, speak to
the answering party and select Tra nsfer. Then hang up.

Figure 3-28: Call

Connected

Figure 3-29: Line Options

22

Chapter 3: Installing and Using the Wireless-G IP Phone

Using the Wireless-G IP Phone