Linksys WIP330 User Manual

A Division of Cisco Systems, Inc.

Wireless-G

Voice

®

IP Phone

User Guide

Model No.

WIP330

Copyright and Trademarks

Specifications are subject to change without notice. Linksys is a registered trademark or trademark of Cisco Systems,
Inc. and/or its affiliates in the U.S. and certain other countries. Copyright © 2005 Cisco Systems, Inc. All rights
reserved. Other brands and product names are trademarks or registered trademarks of their respective holders.

WARNING: This product contains chemicals, including lead, known to the State of California to cause
cancer, and birth defects or other reproductive harm. Wash hands after handling.

How to Use this Guide

Your guide to the Wireless-G IP Phone has been designed to make understanding networking with the
IP Phone easier than ever. Look for the following items when reading this User Guide:

This exclamation point means there is a caution or warning and is
something that could damage your property or IP Phone.

This question mark provides you with a reminder about something you
might need to do while using the IP Phone.

This checkmark means there is a note of interest and is something you
should pay special attention to while using the IP Phone.

In addition to these symbols, there are definitions for technical terms that are presented like this:

Also, each figure (diagram, screenshot, or other image) is provided with a figure number and description, like
this:

Figure numbers and descriptions can also be found in the “List of Figures” section.

word: definition.

Figure 0-1: Sample Figure Description

Wireless-G IP Phone

WIP330-UG-51027NC JL

Wireless-G IP Phone

Table of Contents

Chapter 1: Introduction 1

Welcome 1
What’s in This User Guide? 1

Chapter 2: Getting to Know the Wireless-G IP Phone 3

The Bottom Panel 3
The Front and Side Panels 4
The Back Panel 6

Chapter 3: Installing and Using the Wireless-G IP Phone 7

Overview 7
Inserting the Battery into the Wireless-G IP Phone 7
Powering on the Wireless-G IP Phone 8
Setting up the Wireless-G IP Phone 10
Using the Wireless-G IP Phone 19

Chapter 4: Configuring the Wireless-G IP Phone 21

Instructions for Configuring the Wireless-G IP Phone 21
Status Information 22
Settings of the Wireless-G IP Phone 23

Appendix A: Troubleshooting 45

Common Problems and Solutions 45
Frequently Asked Questions 51

Appendix B: Glossary 53
Appendix C: Specifications 57
Appendix D: Warranty Information 59
Appendix E: Regulatory Information 61
Appendix F: Contact Information 75

List of Figures

Wireless-G IP Phone

Figure 2-1: Bottom Panel 3
Figure 2-2: Front Panel 4
Figure 2-3: Side Panel 5
Figure 2-4: Back Panel 6
Figure 3-1: Press the Button 7
Figure 3-2: Insert the Battery 7
Figure 3-3: Connect the Power 8
Figure 3-4: Front Panel 9
Figure 3-5: Scan for Wireless Networks 10
Figure 3-6: Select Wireless Network 10
Figure 3-7: Connect to Wireless Network 11
Figure 3-8: Enter WEP Key (for Secured Networks) 11
Figure 3-9: Successful Connection 11
Figure 3-10: Select Menu 12
Figure 3-11: Select SIP Settings 12
Figure 3-12: Edit Proxy IP 13
Figure 3-13: Save Proxy IP 13
Figure 3-14: Save Register Proxy IP 13
Figure 3-15: Save Register Proxy Port 14
Figure 3-16: Save Outbound Proxy IP 14
Figure 3-17: Edit Outbound Proxy Port 15
Figure 3-18: Save Expire Time 15
Figure 3-19: Save Phone Number 16
Figure 3-20: Save User Name 16

Figure 3-21: Save Password 17
Figure 3-22: Save SIP Settings 17
Figure 3-23: Return to Standby Screen 18
Figure 3-24: Standby Screen 18
Figure 3-25: Call Connected 19
Figure 3-26: Line Options 19
Figure 3-27: Second Call 20
Figure 4-1: Front Panel of IP Phone 21
Figure 4-2: Standby Screen 22
Figure 4-3: Standby Screen 23
Figure 4-4: Main Menu 23
Figure 4-5: Call Log 24
Figure 4-6: Select Phone Book 25
Figure 4-7: Phone Book 25
Figure 4-8: Phone Book Options 25
Figure 4-9: Add Person 26
Figure 4-10: Enter Name 26
Figure 4-11: Select Call Option 27
Figure 4-12: Call Option 27
Figure 4-13: Forwarding 27
Figure 4-14: Enter Phone Number 27
Figure 4-15: Select Network Settings 28
Figure 4-16: Network Settings - DHCP 28
Figure 4-17: Enter DNS IP Address 28

Wireless-G IP Phone

Figure 4-18: Network Settings - Fixed IP 29
Figure 4-19: Enter IP Address 29
Figure 4-20: Select Subnet Mask 29
Figure 4-21: Enter Subnet Mask 29
Figure 4-22: Select Phone Settings 30
Figure 4-23: Phone Settings 30
Figure 4-24: Ring Options 30
Figure 4-25: Ring Types 30
Figure 4-26: Keypad Tone 31
Figure 4-27: MSG Tone 31
Figure 4-28: Change Date 32
Figure 4-29: Change Clock 32
Figure 4-30: Change Time Format 32
Figure 4-31: Change Clock Type 32
Figure 4-32: Select Time Zone 33
Figure 4-33: Change Time Zone 33
Figure 4-34: Select NTP Server 33
Figure 4-35: Enter Name of NTP Server 33
Figure 4-36: Language 34
Figure 4-37: Change Power Saving 34
Figure 4-38: Wireless 35
Figure 4-39: Scanning for Wireless Networks 35
Figure 4-40: List of Wireless Networks 35
Figure 4-41: Connecting to Wireless Network 36
Figure 4-42: Enter WEP Key (for Secured Network) 36
Figure 4-43: Connected to Wireless Network 36

Figure 4-44: Wi-Fi Profiles 37
Figure 4-45: Select SSID 38
Figure 4-46: Enter SSID 38
Figure 4-47: Change Wireless Mode 38
Figure 4-48: Change Authentication Mode 38
Figure 4-49: Change Transmit Key 39
Figure 4-50: Edit WEP Key 39
Figure 4-51: Enter WEP Key 39
Figure 4-52: Profile Added 39
Figure 4-53: Edit Proxy IP 40
Figure 4-54: Save Proxy IP 40
Figure 4-55: Save Register Proxy IP 40
Figure 4-56: Save Register Proxy Port 40
Figure 4-57: Save Outbound Proxy IP 41
Figure 4-58: Edit Outbound Proxy Port 41
Figure 4-59: Save Expire Time 41
Figure 4-60: Save Phone Number 41
Figure 4-61: Save User Name 42
Figure 4-62: Save Password 42
Figure 4-63: Save DNS Server 42
Figure 4-64: Change Payload Type 42
Figure 4-65: Web Site 43
Figure 4-66: Visit Web Site 43
Figure 4-67: Enter New Web Address 43
Figure 4-68: Select Drag & Drop 43
Figure 4-69: Information 44

Chapter 1: Introduction

Welcome

Wireless-G IP Phone

Thank you for choosing the Linksys Wireless-G IP Phone. It will allow you to make phone calls using your
broadband connection, whether you are at home, in your office, or at a public hotspot.

How does the IP Phone do this? It connects to your wireless router or gateway, so telephone service is delivered
through your cable or DSL Internet connection. You can also surf the Internet with its built-in web browser and
backlit, full-color screen.

But what does all of this mean? Networks are useful tools for sharing Internet access and computer resources.
Your voice calls can share your high-speed Internet connection. You will be able to make phone calls using the
account you set up with your Internet phone service provider, even while you’re surfing the Internet on your
computer. So, networks not only are useful in homes and offices, but also can be fun.

Use the instructions in this User Guide to help you connect the IP Phone after you have set up an account with
your Internet phone service provider. These instructions should be all you need to get the most out of the
Wireless-G IP Phone.

What’s in This User Guide?

This guide covers the steps for installing the Wireless-G IP Phone.

• Chapter 1: Introduction
This chapter describes the IP Phone’s applications and this User Guide.

Chapter 1: Introduction
Welcome

ip (internet protocol): a protocol used to
send data over a network.

network: a series of computers or
devices connected for the purpose of
data sharing, storage, and/or
transmission between users.

NOTE: For information
about your Internet phone
service, refer to the materials
provided by your Internet
phone service provider.

1

Wireless-G IP Phone

• Chapter 2: Getting to Know the Wireless-G IP Phone
This chapter describes the physical features of the IP Phone.

• Chapter 3: Installing and Using the Wireless-G IP Phone
This chapter explains how to install the IP Phone and use it.

• Chapter 4: Configuring the Wireless-G IP Phone
This chapter discusses how to configure the IP Phone’s settings.

• Appendix A: Troubleshooting
This appendix describes some potential problems and solutions, as well as frequently asked questions,
regarding use of the IP Phone.

• Appendix B: Glossary
This appendix gives a brief glossary of terms frequently used in networking.

• Appendix C: Specifications
This appendix provides the technical specifications for the IP Phone.

• Appendix D: Warranty Information
This appendix supplies the warranty information for the IP Phone.

• Appendix E: Regulatory Information
This appendix supplies the regulatory information regarding the IP Phone.

• Appendix F: Contact Information
This appendix provides contact information for a variety of Linksys resources, including Technical Support.

2

Chapter 1: Introduction

What’s in This User Guide?

Chapter 2: Getting to Know the Wireless-G IP Phone

The Bottom Panel

The IP Phone’s headset jack and USB port are located on the bottom panel.

Wireless-G IP Phone

Headset
Jack

Figure 2-1: Bottom Panel

Headset Jack This jack allows you to connect a headset.

USB Port The USB port allows you to attach the included power adapter.

Chapter 2: Getting to Know the Wireless-G IP Phone
The Bottom Panel

USB Port

3

Wireless-G IP Phone

The Front and Side Panels

The power LED is located at the top of the IP Phone, while its buttons are located on the front and side
panels.

Power LED Blue/Purple. The LED lights up blue when the IP Phone is powered on and ready. It

flashes, alternating between blue and purple, when the IP Phone is re-charging.
When the IP Phone is fully charged and still connected to its power adapter, the LED
will be a solid purple. When the IP Phone is charged and not connected to its power
adapter, the LED will be a solid blue.

Power LED

The buttons of the IP Phone are described in this table.

Icon Button Name Function

Softkey Selects the appropriate action

shown on the left- or right­hand side of the screen

Navigation Pad
and Center
Selection Key

Call Uses Internet phone line

4

Lets you navigate menus and
select your choices

Controls cursor for its web
browser

Navigation Pad
and Center
Selection Key

Softkey

Call

Figure 2-2: Front Panel

Chapter 2: Getting to Know the Wireless-G IP Phone

The Front and Side Panels

Softkey

Power On/Off
or End Call

Icon Button Name Function

Power On/Off or
End Call

Press and hold this button for
two seconds to power the IP
Phone on or off.

Wireless-G IP Phone

Ends the call or exits the
current menu

Speakerphone Switches to speakerphone

(The speaker is located on the
back of the IP Phone)

Volume Raises or lowers the volume

Chapter 2: Getting to Know the Wireless-G IP Phone
The Front and Side Panels

Speakerphone

Volume

Figure 2-3: Side

Panel

5

Wireless-G IP Phone

The Back Panel

The IP Phone’s speaker (for the speakerphone feature) and battery compartment are located on the back panel
of the IP Phone. (The speaker is controlled by the speakerphone button on the side panel. For directions on how
to insert the battery, refer to “Chapter 3: Installing and Using the Wireless-G IP Phone.”

Speaker

Battery
Compartment

Figure 2-4: Back Panel

6

Chapter 2: Getting to Know the Wireless-G IP Phone

The Back Panel

Wireless-G IP Phone

Chapter 3: Installing and Using the Wireless-G IP Phone

Overview

This chapter provides instructions for first-time installation and use of the IP Phone. You will insert the battery
into the IP Phone and then set it up for your wireless network and Internet phone service. Then you will be able
to make and receive Internet phone calls.

Inserting the Battery into the Wireless-G IP Phone

To insert the battery, follow these instructions:

1. Remove the cover of the battery compartment. Push down on the button and slide the cover downward.

2. Insert the battery. Make sure the metal contacts of the battery line up with the metal contacts of the
battery compartment.

3. Insert the door and slide it upward until it snaps into place.

Proceed to the next section, “Powering on the Wireless-G IP Phone.”

Button

Chapter 3: Installing and Using the Wireless-G IP Phone
Overview

Figure 3-1: Press

the Button

Metal Contacts

Figure 3-2: Insert

the Battery

7

Wireless-G IP Phone

Powering on the Wireless-G IP Phone

Make sure you have the account information, including necessary IP Phone settings, supplied by your Internet
phone service provider. If you already have an account set up with your Internet phone service provider, then
proceed to step 1. If you do not have an account, then go to the website of your Internet phone service provider
and sign up for service. After you have set up an account, proceed to step 1.

1. Make sure you have the account information, including necessary IP Phone settings, supplied by your
Internet phone service provider.

2. Plug the USB mini-B connector of the included power adapter into the USB mini-B port of the IP Phone. Then
connect the power adapter to a standard electrical outlet.

Figure 3-3: Connect the Power

8

Chapter 3: Installing and Using the Wireless-G IP Phone

Powering on the Wireless-G IP Phone

3. The power LED will flash, alternating between blue and purple. For the initial charge, allow the
battery to charge for at least 10 hours, so the battery will have a full charge, which is indicated by a
solidly lit Power LED. This maximizes battery performance and life.

When the battery is fully charged, proceed to “Setting up the Wireless-G IP Phone.”

Power LED

Wireless-G IP Phone

Chapter 3: Installing and Using the Wireless-G IP Phone
Powering on the Wireless-G IP Phone

Navigation Pad
and Center
Selection Key

Softkey

Call

Softkey

Power On/Off
or End Call

Figure 3-4: Front Panel

9

Wireless-G IP Phone

Setting up the Wireless-G IP Phone

Before you begin, make sure your network has an active Internet connection.

1. Press and hold the Power On/Off button for two seconds.

2. The IP Phone will boot up and automatically scan for wireless networks.

3. A list of wireless networks will be displayed and show their wireless network names (also known as Service
Set Identifier or SSID), security status (a lock indicates wireless security), and signal strength, which is
indicated by a bar graph.

Scroll through the network choices, and press the center selection key (in the middle of the navigation pad)
to select the wireless network you want to use.

If the network you want is not shown, select Rescan for a new scan.

NOTE: Press the left softkey to make a selection, and press the right softkey to
return to the previous menu. Use the navigation pad to scroll through menu choices.

Figure 3-5: Scan for

Wireless Networks

10

Figure 3-6: Select
Wireless Network

Chapter 3: Installing and Using the Wireless-G IP Phone

Setting up the Wireless-G IP Phone

4. The IP Phone will automatically connect to the network you have selected.

If security is enabled on the selected network, a new screen will appear. Using the navigation
pad, select the appropriate transmit key number and then move to the WEP Key field. Enter the
network’s WEP key. Select Exit to save your changes, or select Clear to delete a character or
number.

Wireless-G IP Phone

Figure 3-7: Connect to

Wireless Network

5. You will be notified when the IP Phone has connected to the network, and a checkmark will appear next to
the name of the network.

Select Exit.

Chapter 3: Installing and Using the Wireless-G IP Phone
Setting up the Wireless-G IP Phone

Figure 3-8: Enter WEP

Key (for Secured

Networks)

Figure 3-9: Successful

Connection

11

Wireless-G IP Phone

6. The standby screen will appear. Select Menu.

7. Phone Settings will be highlighted. Navigate the menu choices, and then select SIP Settings. (SIP stands
for Session Initiation Protocol.)

Figure 3-10: Select Menu

12

Figure 3-11: Select SIP

Settings

Chapter 3: Installing and Using the Wireless-G IP Phone

Setting up the Wireless-G IP Phone

8. A list of SIP settings will be displayed. For the Proxy IP setting, select Edit.

NOTE: The Proxy IP address and other information should have been supplied by

your Internet phone service provider. If you do not have this information, contact your
Internet phone service provider.

9. Enter the Proxy IP address in the new window, and then select Save.

Wireless-G IP Phone

Figure 3-12: Edit Proxy

IP

Chapter 3: Installing and Using the Wireless-G IP Phone
Setting up the Wireless-G IP Phone

Figure 3-13: Save Proxy

IP

13

Wireless-G IP Phone

10. Scroll down to Proxy Port, and select Edit.

11. Enter the Proxy Port number address in the new window, and then select Save.

12. Scroll down to Register Proxy IP, and select Edit.

13. Enter the Register Proxy IP address in the new window, and then select Save.

Figure 3-14: Save Proxy

Port

14

Figure 3-15: Save

Register Proxy IP

Chapter 3: Installing and Using the Wireless-G IP Phone

Setting up the Wireless-G IP Phone

14. Scroll down to Register Proxy Port, and select Edit.

15. Enter the Register Proxy Port number in the new window, and then select Save.

16. Scroll down to Outbound Proxy IP, and select Edit.

17. Enter the Outbound Proxy IP address in the new window, and then select Save.

Wireless-G IP Phone

Figure 3-16: Save

Register Proxy Port

Chapter 3: Installing and Using the Wireless-G IP Phone
Setting up the Wireless-G IP Phone

Figure 3-17: Save

Outbound Proxy IP

15

Wireless-G IP Phone

18. Scroll down to Outbound Proxy Port, and select Edit.

19. Enter the Outbound Proxy Port number in the new window, and then select Save.

20. If your Internet phone service provider did not provide an Expire Time setting, then keep the default setting,
3600 seconds, and proceed to step 20.

If your Internet phone service provider provided an Expire Time setting, then scroll down to Expire Time, and
select Edit.

21. Enter the Expire Time in the new window, and then select Save.

Figure 3-18: Edit

Outbound Proxy Port

16

Figure 3-19: Save Expire

Time

Chapter 3: Installing and Using the Wireless-G IP Phone

Setting up the Wireless-G IP Phone

22. Scroll down to Phone Number, and select Edit.

23. Enter the Phone Number you will use for Internet phone calls, and then select Save.

24. Scroll down to User Name, and select Edit.

25. Enter the User Name in the new window, and then select Save.

Wireless-G IP Phone

Figure 3-20: Save Phone

Number

Chapter 3: Installing and Using the Wireless-G IP Phone
Setting up the Wireless-G IP Phone

Figure 3-21: Save User

Name

17

Wireless-G IP Phone

26. Scroll down to Password, and select Edit.

27. Enter the Password, and then select Save.

28. On the SIP Settings screen, select Save.

Figure 3-22: Save

Password

18

Figure 3-23: Save SIP

Settings

Chapter 3: Installing and Using the Wireless-G IP Phone

Setting up the Wireless-G IP Phone

29. Select Return to return to the standby screen.

30. The standby screen will indicate that the IP Phone is ready to make or receive phone calls.

The installation of the Wireless-G IP Phone is complete. Proceed to the next section, “Using the

Wireless-G IP Phone.”

Wireless-G IP Phone

Figure 3-24: Return to

Standby Screen

Chapter 3: Installing and Using the Wireless-G IP Phone
Setting up the Wireless-G IP Phone

Figure 3-25: Standby

Screen

19

Wireless-G IP Phone

Using the Wireless-G IP Phone

To make a call, enter the phone number you want to call. Then press the Call button. When you are on a phone
call, select Option to see a list of menu choices. Select HangUp to end the call.

To change the volume, use the + and - buttons on the side panel of the IP Phone. To switch to speakerphone,
press the speakerphone button, which is located above the volume buttons.

LineOption

When you are on a call, you have several options available. Press the left softkey to make a selection, and press
the right softkey to return to the previous menu. Use the navigation pad to scroll through menu choices.

HangUp. To end the call, select HangUp.

Mute. To mute the call, select Mute. Then select UnMute when you are ready to talk.

Hold. To put a call on hold, select Hold. Then select UnHold when you are ready to return to this call.

Line-2. When you want to switch back and forth between two separate conversations, use the Line-2 feature.

When you are on your first call, select Line-2 to switch to a second line. A new window will appear. Enter the
phone number of the second call, and then press the Call button. The current call will be put on hold, and you
will be switched to the second call. Select Switch to switch back to the first call.

Tra nsfer. There are two types of transfer features available. Use the Transfer feature when you want to introduce
the caller you are transferring. Use the Blind TFR (Transfer) feature when you want to transfer the caller without
introduction. When you are on your call, select Tra ns fer. A new window will appear. Enter the phone number to
which you want to transfer the call, and then press the Call button. When the second call is answered, speak to
the answering party and select Tra nsfer. Then hang up.

Figure 3-26: Call

Connected

Figure 3-27: Line Options

20

Chapter 3: Installing and Using the Wireless-G IP Phone

Using the Wireless-G IP Phone

Blind TFR. For a blind transfer, select Blind TFR. Dial the number to which you want to transfer the call. Select
Blind TFR again. Then hang up. When you are on your call, select Blind TFR. A new window will appear. Enter
the phone number to which you want to transfer the call, and then press the Call button. Then hang up.

Conference. When you are on your call, select Conference. A new window will appear. Enter the phone number

of the second call, and then press the Call button. When the second call is answered, select Conference.

Second Incoming Call

When you have a second call coming in, you can select Option to see a list of menu choices. Select HangUp to
end the call.

Wireless-G IP Phone

For more information about the buttons on the IP Phone, refer to “Chapter 2: Getting to Know the Wireless-G
IP Phone.”

For instructions on how to check your voicemail, contact your Internet phone service provider.

To configure additional settings, proceed to “Chapter 4: Configuring the Wireless-G IP Phone.”

Chapter 3: Installing and Using the Wireless-G IP Phone
Using the Wireless-G IP Phone

Figure 3-28: Second Call

21