Linksys SPA921 - Cisco - IP Phone, SPA922 - IP Phone With Switch, SPA9000, SPA901, SPA941, SPA922, SPA942, SPA962, WIP310SPA400 Installation And Configuration Manual
Specifications and Main Features
Frequently Asked Questions
User Manual
Cisco Small Business Pro
SPA9000 Voice System Version 6.1
Web-UI (Legacy) Based Product Configuration
INSTALLATION AND
CONFIGURATION
GUIDE
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SPA9000 Voice System Installation and Configuration Guide for Web UIiii
Typical Outbound Call Routing Examples93
Routing Calls to the Auto Attendant (Default)95
Routing Calls to a Receptionist, Extension, or Hunt Group96
Using Direct Inward Dialing to Phone Extensions98
Chapter 6: Configuring Special Features 101
Using the Internal Music Source for Music On Hold101
Configuring the SPA932 Sidecar to Work with the SPA9000103
Managing Inbound Calls with Hunt Groups109
Syntax for Hunt Rules110
Examples for Hunt Rules111
Creating a Hunt Rule113
Managing Inbound Calls with Shared Line Appearances115
Contents
About Shared Line Appearances115
Chapter 7: Localization 119
Localizing the SPA9000 Auto Attendant Prompts119
Local Time Configuration122
Configuring the SPA9000 and SPA9xx Call Progress Tones122
Localizing the SPA400 Voice Mail Prompts128
Localizing the SPA400 Call Disconnect Tones129
Localizing the SPA400 Caller ID Method131
Appendix A: Installation Workbook133
Appendix B: Troubleshooting148
Appendix C: Where to Go From Here157
Product Resources157
SPA9000 Voice System Installation and Configuration Guide for Web UIiv
Contents
Related Documentation158
SPA9000 Voice System Installation and Configuration Guide for Web UIv
About This Document
The SPA9000 Voice System Installation and Configuration Guide for Web UI is
intended to help VARs and Service Providers to manage and configure the
SPA9000 Voice System. This preface provides helpful information about this guide
and other resources that are available to you. Before you begin to use this guide,
refer to the following topics:
•“Purpose,” on page vi
•“Audience,” on page vii
•“Firmware,” on page vii
•“Organization,” on page viii
Preface
Purpose
•“Document Conventions,” on page ix
•“Finding Information in PDF Files,” on page x
This document provides information that an administrator needs to configure the
SPA9000 Voice System, which typically consists of a SPA9000 IP PBX, one or
more SPA900 Series IP phones, and the optional SPA400 PSTN gateway and
voice mail server. This guide focuses primarily on the tasks that an administrator
performs to configure a SPA9000 with the SPA9000 administration web server.
NOTE This guide does not cover initial installation and configuration, SPA900 Series
phone configuration, the Setup Wizard, or provisioning. See “Related
Documentation,” on page158.
SPA9000 Voice System Installation and Configuration Guide for Web UIvi
Audience
Preface
This document is written for the following audience:
•Service providers who offer services using the SPA9000 Voice System
•VARs and resellers who need configuration references for the SPA9000 Voice
System
•System administrators or anyone who installs and manages the SPA9000
Voice System
NOTE This guide does not provide the configuration information required by specific
service providers. Please consult with the service provider for specific service
parameters.
Firmware
This guide describes the features that are available in the following firmware
releases.
ProductFirmware Version
SPA90006.1.5
SPA4001.1.2.2
SPA9015.1.5
SPA921/SPA9415.1.8
SPA922/9426.1.3
SPA9626.1.3
WIP3105.0.8
SPA9000 Voice System Installation and Configuration Guide for Web UIvii
Organization
Preface
The information in this guide is organized into the following chapters and
appendices:
ChapterDescription
Chapter 1, “Getting Started”This chapter introduces you to the SPA9000
Voice System by describing the components
and presenting several deployment scenarios.
Chapter 2, “Installation and
Configuration Process
Overview”
Chapter 3, “Preparation”This chapter is essential reading before you
Chapter 4, “Connecting the
Equipment”
Chapter 5, “Configuring
Phone Service and Voice
Mail”
Chapter 6, “Configuring
Special Features”
This chapter provides an overview of the
installation and configuration process.
begin installing the equipment or configuring the
system. To ensure that the installation process
goes smoothly, verify that you have the required
services, equipment, and information.
This chapter explains how to connect your
equipment and upgrade the firmware. At the end
of each section, you verify that the installation is
progressing correctly.
This chapter guides you through the basic tasks
that are required to get your voice system
running. After you complete these procedures,
users will be able to place and receive calls from
the ITSP and from the PSTN. Callers will be able
to leave voice mail, and users will be able to
retrieve it.
This chapter helps you to get started setting up
various features that may be useful to your
customer.
Chapter 7, “Localization”This chapter explains how to localize your
SPA9000 Voice System Installation and Configuration Guide for Web UIviii
SPA9000 Voice System with the language files,
tones, and ring patterns for your region.
ChapterDescription
Preface
Appendix A, “Installation
Workbook”
Appendix B,
“Troubleshooting”
Appendix C, “Where to Go
From Here”
Document Conventions
The following table describes the typographic conventions that are used in this
document.
This workbook is intended to help you to record
information about the customer’s network
environment as well as the order and service
information, before installing the SPA9000 Voice
System. By using this workbook, you can
minimize the installation time and ensure that all
setup requirements are met.
This appendix provides solutions to problems
that may occur during the installation and
operation of the SPA9000 Voice System.
This appendix provides links to other resources
tha may be helpful to you.
Typographic
Element
Boldface
Italic
Monospaced
Font
Meaning
May indicate either of the following:
•A user interface element that you need to click, select, or
otherwise act on
•A literal value to be entered in a field.
May indicate either of the following:
•A variable that should be replaced with a literal value.
•The name of a page, section, or field in the user interface
Indicates code samples or system output.
SPA9000 Voice System Installation and Configuration Guide for Web UIix
Finding Information in PDF Files
The SPA9000 Voice System documents are published as PDF files. The PDF Find/
Search tool within Adobe® Reader® lets you find information quickly and easily
online. You can perform the following tasks:
•Search an individual PDF file.
•Search multiple PDF files at once (for example, all PDFs in a specific folder or
disk drive).
•Perform advanced searches.
Finding Text in a PDF
Follow this procedure to find text in a PDF file.
STEP 1Enter your search terms in the Find text box on the toolbar.
Preface
NOTE By default, the Find tool is available at the right end of the Acrobat toolbar. If
the Find tool does not appear, choose Edit > Find.
STEP 2Optionally, click the arrow next to the Find text box to refine your search by
choosing special options such as Whole Words Only.
STEP 3Press Enter.
STEP 4Acrobat displays the first instance of the search term.
STEP 5Press Enter again to continue to more instances of the term.
SPA9000 Voice System Installation and Configuration Guide for Web UIx
Finding Text in Multiple PDF Files
The
Search
on your PC or local network. The PDF files do not need to be open.
STEP 1Start Acrobat Professional or Adobe Reader.
window lets you search for terms in multiple PDF files that are stored
Preface
STEP 2Choose Edit > Search, or click the arrow next to the
Open Full Acrobat Search.
STEP 3In the
a. Enter the text that you want to find.
b. Choose All PDF Documents in.
c. If you want to specify additional search criteria, click Use Advanced Search
d. Click Search.
Search
From the drop-down box, choose Browse for Location. Then choose the
location on your computer or local network, and click OK.
Options, and choose the options you want.
window, complete the following steps:
Find
box and then choose
SPA9000 Voice System Installation and Configuration Guide for Web UIxi
Preface
STEP 4When the Results appear, click + to open a folder, and then click any link to open
the file where the search terms appear.
For more information about the Find and Search functions, see the Adobe Acrobat
online help.
SPA9000 Voice System Installation and Configuration Guide for Web UIxii
Getting Started
This chapter introduces you to the SPA9000 Voice System by describing the
components and presenting several deployment scenarios.
NOTE This chapter is essential reading before you begin installing the equipment or
configuring the system.
1
•“Introduction to the SPA9000 Voice System,” on page13
•“Deployment Scenarios,” on page15
•“Introducing Components of the SPA9000 Voice System,” on page 20
Introduction to the SPA9000 Voice System
The SPA9000 Voice System is an affordable and feature-rich IP telephone system
that is designed especially for the Small and Home Office. The SPA9000 Voice
System uses standard TCP/IP protocols and can provide global connectivity
through any Internet Telephony Service Provider (ITSP) that supports the Session
Initiation Protocol (SIP).
At minimum, the SPA9000 Voice System includes a SPA9000 IP PBX and one or
more SPA900 series IP phones. These devices are connected through a switch to
a local area network. With an Internet connection, the SPA9000 Voice System can
subscribe to ITSP services to take advantage of low calling rates. With the
SPA400, the SPA9000 Voice System can connect to the Public Switched
Telephone Network (PSTN) to support analog phone lines. See Figure 1 “SPA9000
Voice System with the SPA9000 and SPA400” on page14 to learn more about a
typical deployment.
SPA9000 Voice System Installation and Configuration Guide for Web UI13
Getting Started
Introduction to the SPA9000 Voice System
Figure1SPA9000 Voice System with the SPA9000 and SPA400
1
SPA9000 IP PBX
The SPA9000 is an IP PBX that supports up to 16 phones. It also has a built-in
Analog Telephone Adapter (ATA) with two FXS ports for analog telephones, fax
devices, or an external music source for the music on-hold service. Devices
connected to the FXS ports are not included in the device count.
The SPA9000 has four line interfaces, which can be configured in any combination
for ITSP service, ISDN access, SPA400 PSTN access, or SPA400 voice mail
service. A different ITSP account can be configured on each line interface. If a
service provider supplies a group of sequential direct inward dial (DID) phone
numbers (such as 408-555-0100 through 555-0145) the SPA9000 can support all
of the assigned numbers on a single line interface.
SPA9000 Voice System Installation and Configuration Guide for Web UI14
Getting Started
Deployment Scenarios
1
The SPA9000 includes an Auto Attendant service that plays pre-recorded voice
messages to offer the caller a menu of choices and to direct the call. When the
Auto-Attendant is enabled, it parses and operates on user key presses according
to the rules that are specified in the Auto Attendant script.
SPA400 SIP-PSTN Gateway and Voicemail Server
The SPA400 provides a SIP-PSTN gateway for voice connectivity between the
PSTN and the local client stations that are connected to the SPA9000. It also
includes an integrated voice mail application that supports up to 32 voice mail
accounts with customized greetings, providing the ability to receive and playback
voice mail messages.
Each SPA400 occupies one of the four line interfaces on the SPA9000. The
SPA400 has four ports for that can be connected to PSTN or ISDN lines.
IP Phones and Accessories
The SPA9000 Voice System supports any of the Cisco SPA900 Series SIP IP
Phones, as well as the Cisco WIP310 Wireless IP Phone.
NOTE This guide explains how to configure the SPA9000 and the SPA400 to support the
calling features on the phones. For more information about the phones, see the
SPA9x2 Phone Administration Guide, the SPA9x2 Phone User Guide, and the
Cisco Wireless-G IP Phone User Guide.
Deployment Scenarios
The SPA9000 Voice System can meet the calling needs of many small businesses.
Various deployment scenarios are possible. This section includes the following
examples:
•“PSTN Access and Local Voice Mail,” on page16
•“ITSP Service Only,” on page17
•“ITSP Service, PSTN Access and Local Voice Mail,” on page18
•“ITSP Service, PSTN and ISDN Access and Local Voice Mail,” on page19
SPA9000 Voice System Installation and Configuration Guide for Web UI15
Getting Started
Deployment Scenarios
1
PSTN Access and Local Voice Mail
In this scenario, the customer requires a robust phone system but is not using VoIP
services. The SPA9000 Voice System is deployed with a SPA9000 IP PBX, one
SPA400 for PSTN access with four FXO ports, and another SPA400 for local voice
mail service. Up to 16 IP phones can be installed. Optionally, analog phones or fax
machines (not illustrated) can be connected to the two phone ports on the
SPA9000.
SPA9000 Voice System Installation and Configuration Guide for Web UI16
Getting Started
Deployment Scenarios
1
ITSP Service Only
In this scenario, a customer has no legacy telephone numbers and either needs no
voice mail at all or has voice mail hosted by the ITSP. The SPA9000 Voice System
is deployed with the SPA9000 IP PB and VoIP service. Up to 16 IP phones can be
installed. Optionally, analog phones or fax machines (not illustrated) can be
connected to the two phone ports on the SPA9000.
SPA9000 Voice System Installation and Configuration Guide for Web UI17
Getting Started
Deployment Scenarios
1
ITSP Service, PSTN Access and Local Voice Mail
In this scenario, the customer wants to use ITSP service for reduced long distance
fees but needs to support legacy local telephone numbers (for example, to receive
calls to a legacy telephone number or to place outbound calls in the local area).
This customer also prefers local voice mail service. The SPA9000 Voice System is
deployed with the SPA9000 IP PBX, VoIP service, one SPA400 unit for voice mail
service, and another SPA400 unit for PSTN access with four FXO ports. Up to 16 IP
phones can be installed. Optionally, analog phones or fax machines (not illustrated)
can be connected to the two phone ports on the SPA9000.
SPA9000 Voice System Installation and Configuration Guide for Web UI18
Getting Started
Deployment Scenarios
1
ITSP Service, PSTN and ISDN Access and Local Voice Mail
In this scenario, the customer takes full advantage of the SPA9000 Voice System
solution. This customer has the SPA9000 IP PBX, VoIP service, one SPA400 unit for
voice mail service, and another SPA400 for PSTN access with four FXO ports. In
addition, this installation includes an ISDN Gateway for ISDN BRI access with four
BRI ports. Up to 16 IP phones can be installed. Optionally, analog phones or fax
machines (not illustrated) can be connected to the two phone ports on the
SPA9000.
SPA9000 Voice System Installation and Configuration Guide for Web UI19
Getting Started
Introducing Components of the SPA9000 Voice System
Introducing Components of the SPA9000 Voice System
This section describes the features of the components of the SPA9000 Voice
System, including the SPA9000, the SPA400, and the various models of SPA9xx
phones.
•“Getting to Know Your SPA9000,” on page 20
•“Getting to Know Your SPA400,” on page 22
•“Getting to Know Your IP Phones and Accessories,” on page 24
•“Getting to Know Your WRV200 Router,” on page 26
•“Getting to Know the SLM224P Switch,” on page 28
1
Getting to Know Your SPA9000
The SPA9000 is an IP PBX system with high-end features comparable to
traditional large business voice services. This section describes the LEDs on the
front panel and the ports on the back panel of the device.
SPA9000 Front Panel
LEDDescription/Notes
POWER
•Green: The device is receiving power and is connected
to the Internet.
•Flashing Green: The device is receiving power but is not
connected to the Internet.
SPA9000 Voice System Installation and Configuration Guide for Web UI20
•Unlit: The device is not receiving power.
Getting Started
Introducing Components of the SPA9000 Voice System
LEDDescription/Notes
1
INTERNET
PHONE 1, PHONE 2
SPA9000 Back Panel
•Green: The device is connected to the Internet.
•Flashing Green: The device is experiencing network
activity.
•Unlit: The device is not connected to the Internet.
•Green: The phone is on hook and is registered with an
active Internet phone service account.
•Unlit: The phone is on hook but is not registered with an
active Internet phone service account.
•Flashing Green: The phone is off hook.
PortDescription/Notes
PHONE 1, PHONE 2Use these ports to connect analog phones or fax
machines to your IP phone account.
ETHERNETThe use of this port is deprecated. You can use it for
direct connection of an administration computer, but
the recommended best practice is connect your
administration computer to a LAN switch that is
connected to the SPA9000’s INTERNET port.
INTERNETUse this port to connect the SPA9000 to the Local Area
Network (LAN). The cable may be connected to a
switch, router or Integrated Access Device.
POWERUse this port to connect to the external Power adapter
(PA100).
SPA9000 Voice System Installation and Configuration Guide for Web UI21
Getting Started
Introducing Components of the SPA9000 Voice System
Getting to Know Your SPA400
The SPA400 provides the SPA9000 access to the PSTN by connecting the FXO
ports to analog lines. The SPA400 also has a built-in voice mail server.
This section describes the LEDs on the front panel and the ports on the back panel
of the device.
SPA400 Front Panel
1
LEDDescription/Notes
POWER
•Steady green: The SPA400 is receiving power and is
connected to the Internet.
•Flashing: The SPA400 is not connected to the Internet,
booting, or upgrading firmware.
STATUS
•Steady green: The SPA9000 is registered to the SPA400.
•Flashing: The SPA9000 is not registered to the SPA400.
ETHERNET
•Steady green: The SPA400 has an active connection
through the Ethernet port.
•Flashing: Network activity is occurring over the
ETHERNET port.
LINE 1, 2, 3, 4
•Steady green: The line is active.
•Flashing: The line is ringing.
•Off: The line is idle.
USB
•Steady green: The USB voice mail module is registered.
•Off: No module is detected.
SPA9000 Voice System Installation and Configuration Guide for Web UI22
Getting Started
Introducing Components of the SPA9000 Voice System
SPA400 Back Panel
PortDescription/Notes
USBUse this port for the USB voice mail module, which
ETHERNETUse this port to connect to the Local Area Network
1
contains the voice mail prompts and provides the
storage location for saving voice mailbox messages.
(LAN) for communications with SPA9000.
LINE 1, 2, 3, 4These FXO ports are used to connect to an analog
phone lines.
RESETThis button is used to reset the device.
POWERUse this port to connect to the external Power adapter
(PA100).
SPA9000 Voice System Installation and Configuration Guide for Web UI23
Getting Started
Introducing Components of the SPA9000 Voice System
Getting to Know Your IP Phones and Accessories
Cisco provides a variety of phone models to suit the needs of small businesses.
The following table provides a comparison of Cisco IP phones and accessories
that can be used with the SPA9000 Voice System.
1
ProductRJ-45Voice
Lines
SPA922*21One-line IP phone
SPA942*24Four-line IP phone
SPA962*26Six-line IP Phone
Additional
Features/Notes
with Power over
Ethernet (PoE)
support
with Power over
Ethernet (PoE)
support
with high-resolution
color display and
Power over Ethernet
(PoE) support
WIP310N/A1Wireless-G IP phone
SPA9000 Voice System Installation and Configuration Guide for Web UI24
Getting Started
Introducing Components of the SPA9000 Voice System
1
ProductRJ-45Voice
Lines
SPA932——Attendant console
POES51N/AProvides an 802.3af
WBP54G1N/AConverts your IP
Additional
Features/Notes
(sidecar) for SPA962
with 32 buttons and
LEDs for monitoring
and call transfer
PoE port for
connection back to a
PoE switch for
SPA9000 and
SPA400
phone into a wireless
device, so it can
connect to your
wireless network
without an Ethernet
cable
NOTE * SPA922/942/962 do not include an external power adapter. If you are using a non-
PoE switch, a PA100 power adapter is required.
SPA9000 Voice System Installation and Configuration Guide for Web UI25
Getting Started
Introducing Components of the SPA9000 Voice System
Getting to Know Your WRV200 Router
WRV200 is a VPN router with a Wireless-G access point for small offices and
home offices. It is strongly recommended for use with the SPA9000 Voice System.
NOTE A Wireless-G router is required if you are using wireless components such as the
WIP310 telephone.
WRV200 Front Panel
1
LED/PortDescription
POWER
DMZ
INTERNET
SPA9000 Voice System Installation and Configuration Guide for Web UI26
•Green: The router is receiving power.
•Flashing Green: The router is running a diagnostic test.
•Green: The router has an available DMZ port.
•Flashing Green: The router is sending or receiving data
over the DMZ port.
•Green: The router is connected to a Broadband Access
device at the indicated speed (10, 100, 1000).
•Flashing Green: The router is transmitting or receiving
data over the INTERNET port.
Getting Started
Introducing Components of the SPA9000 Voice System
LED/PortDescription
1
Wireless
•Green: The router has a successful wireless connection.
•Flashing Green: The Router is actively sending or
receiving data over the wireless network.
1-4 (Ethernet)These four LEDs correspond to the router’s four
Ethernet ports.
•Green: The Router is connected to a device through the
corresponding port (1, 2, 3, or 4).
•Flashing Green: The Router is actively sending or
receiving data over the corresponding port.
WRV200 Back Panel
SPA9000 Voice System Installation and Configuration Guide for Web UI27
Getting Started
Introducing Components of the SPA9000 Voice System
LED/PortDescription
POWERThis port is used to connect the router to AC power,
1
using the provided power cable.
RESET
•The Reset button has two functions:
•If the Router is having problems connecting to the
Internet, press the Reset button for just a second with a
paper clip or a pencil tip. This is similar to pressing the
Reset button on your PC to reboot it.
•If you are experiencing extreme problems with the
router and have tried all other troubleshooting measures,
press and hold in the Reset button for 10 seconds. This
action restores the factory defaults and clears all of the
Router’s settings, such as port forwarding or a new
password.
INTERNETUse this port to connect the router to a Broadband
Access device.
1-4 (Ethernet)Use these ports to connect the router to network
devices, such as PCs, print servers, or additional
switches.
Getting to Know the SLM224P Switch
The SLM224P switch has 24 10/100 Copper ports with two shared Gigabit
copper or optical SFP ports (combo ports) for connecting the switch to the core
network.
NOTE In this guide, the SLM224P switch is used in all examples and illustrations. However,
various Cisco switches can be used with the SPA9000 Voice System. Cisco
recommends use of SLMxxxP, SRWxxxP and SRWxxxMP switch product families
with the SPA9000 Voice System.
SPA9000 Voice System Installation and Configuration Guide for Web UI28
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