Warning: This product contains chemicals, including lead, known to the State of California to cause cancer, and birth defects or
other reproductive harm. Wash hands after handling.
How to Use this Guide
This User Guide has been designed to make understanding networking with the Wireless-G IP Phone easier than ever. Look for the following items when
reading this User Guide:
This exclamation point means there is a caution or warning and is something that could damage your property or IP Phone.
This question mark provides you with a reminder about something you might need to do while using the IP Phone.
This checkmark means there is a note of interest and is something you should pay special attention to while using the IP Phone.
Thank you for choosing the Linksys Wireless-G IP Phone. It will allow you to make phone calls using your broadband connection, whether
you’re at home or in your office.
How does the IP Phone do this? It connects to your wireless router or access point to receive telephone service through your cable or DSL
Internet connection.
But what does all of this mean? Networks are useful tools for sharing Internet access and computer resources and making voice calls using
your high-speed Internet connection. You’ll be able to make phone calls using the account you set up with your Internet phone service
provider while surfing the Internet on your computer. So, networks not only are useful in homes and offices, but also can be fun.
Use the instructions in this User Guide to help you set up and configure the IP Phone after you have created an account with your Internet
phone service provider. These instructions should be all you need to get the most out of the Wireless-G IP Phone.
Note: For information about your Internet phone service, refer to the materials provided by your Internet phone service provider.
Chapter 1: Introduction
Welcome
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Wireless-G IP Phone
What’s in This User Guide?
This guide covers installing, configuring, and troubleshooting the Wireless-G IP Phone.
• Chapter 1: Introduction
Describes the IP Phone’s applications and this User Guide.
• Chapter 2: Getting to Know the Wireless-G IP Phone
Describes the physical features of the IP Phone.
• Chapter 3: Installing and Using the Wireless-G IP Phone
Explains how to install the IP Phone and use it.
• Chapter 4: Configuring the Wireless-G IP Phone
Discusses how to configure the IP Phone’s settings.
• Appendix A: Troubleshooting
Describes potential problems and solutions, as well as frequently asked questions, regarding use of the IP Phone.
• Appendix B: Glossary
Gives a brief glossary of terms frequently used in networking.
• Appendix C: Specifications
Provides technical specifications for the IP Phone.
• Appendix D: Warranty Information
Provides warranty information for the IP Phone.
• Appendix E: Regulatory Information
Provides regulatory information regarding the IP Phone.
• Appendix F: Contact Information
Provides contact information for a variety of Linksys resources, including Technical Support.
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What’s in This User Guide?
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Wireless-G IP Phone
Getting to Know the Wireless-G IP Phone
The Bottom Panel
The IP Phone’s USB mini-B port is located on the bottom panel of the Phone. Use the USB mini-B port to connect the included AC adapter to the IP Phone to
charge its battery.
USB mini-B Port
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The Bottom Panel
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The Front Panel
The IP Phone’s buttons and their functions are described in the table below:
IconButton NameFunction
SoftkeysPress the Soft Keys to select menu items directly above the Soft Keys.
Navigation Button Move the Navigation button up or down to scroll through menus and settings.
Place/Receive
Call Button
Power/ End
Call Button
Clear ButtonPress the Clear button to erase characters when you are entering information
Numeric KeypadPress the keys on the Numeric Keypad to enter letters and numbers in the
4
You can also press the Navigation button to select a highlighted menu item or
setting.
Press the Place/Receive Call button to make or receive Internet phone calls.
Press the Power/End Call button to end and Internet phone call, or press and
hold the Power/End Call button for two seconds to Turn the Phone on or off.
You can also press the Power/End Call button to quickly exit a menu and
return to the Home screen.
into the Phone. If you need to erase a large number of characters, press and
hold the Clear button until all of the characters are erased.
Phone. When entering text, press the keys until the letter you want is
displayed on the LCD screen. To switch from entering letters to numbers,
press the left Soft Key. (To enter special characters, press the * [Star] or 1
keys until the character is displayed on the LCD screen.)
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The Front Panel
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The Side Panel
The IP Phone’s Headset jack is located on the side panel of the Phone. Use it to connect a headset for hands-free operation.
Headset Jack
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The Back Panel
The IP Phone’s battery compartment is located on the back panel of the IP Phone. For directions on how to insert the battery, refer to
“Chapter 3: Installing and Using the Wireless-G IP Phone”.
Battery compartment
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The Back Panel
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Wireless-G IP Phone
Installing and Using the Wireless-G IP Phone
Overview
This chapter provides instructions for first-time installation and basic use of the IP Phone. Follow the steps below to get started. Once you have finished
configuring the phone you will be able to make and receive Internet phone calls.
Inserting and Charging the Phone’s Battery
1. Remove the battery compartment cover by sliding it downwards.
2. Insert the battery with the metal contacts facing the contacts at the bottom of the battery compartment.
3. Replace the battery cover by sliding it upwards until it clicks into place.
Metal ContactsBattery
Proceed to the next section, “Charging the IP Phone’s Battery” on page 8.
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Overview
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Charging the IP Phone’s Battery
1. Connect the small end of the included AC power adapter to the USB mini-B port on the bottom of the IP Phone.
USB mini-B port
2. Plug the other end of the adapter into a standard electrical outlet.
You see a charging indicator on the LCD screen
Note: Allow the battery to charge for eight hours before initial use.
When the Battery charging indicator remains solid blue, the battery is fully charged and ready for use.
When the battery is fully charged, proceed to “Setting up the Wireless-G IP Phone” on page 9.
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Charging the IP Phone’s Battery
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Wireless-G IP Phone
Setting up the Wireless-G IP Phone
Before you begin, make sure you have an active Internet connection and the account information provided by your Internet phone service provider.
Note: The Phone automatically dims and turns off the LCD display when the Phone is not in use. If this happens while you are
configuring the Phone, press any key to turn the display back on and continue configuring the Phone.
1. Press the Power button to turn on the Phone.
2. Press the Menu Soft Key.
3. Scroll to Profile, then press the Navigation button to enter the Profile menu.
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4. You see a message asking you to create a password. Press the Navigation button, then use the numeric keypad to enter a password.
5. When you are finished entering a password, press the Navigation button to save it.
Note: After you have created a password, you will need to enter it to access the Profile menu.
6. Scroll to SIP Account, then press the Select Soft Key to enter the SIP Account menu.
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7. Press the Option Soft Key, then press the Select Soft Key to edit the default SIP account.
8. Highlight each setting your service provider requires you to change, then press the Select Soft Key to change the setting.
When you are finished changing a setting, press the Navigation button to save your changes.
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9. If you need to change a setting that does not appear on the Edit screen, scroll to Advanced, then press the Select Soft Key to enter the Advanced menu.
10. Highlight each setting your service provider requires you to change, then press the Select Soft Key to change the setting.
When you are finished changing the setting, press the Navigation button to save your changes.
11. When you are finished making changes in the advanced settings menu, press the Back Soft Key until you return to the Profile menu.
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12. Highlight Network Profile, then press the Select Soft key to enter the Network Profile menu.
13. Highlight the network profile that matches the type of security you’re using for your wireless network. If you don’t have security enabled on your wireless
network, highlight OPEN.
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14. Press the Option Soft Key to enter the Profile Options menu, then press the Select Soft Key to edit the network profile.
15. Highlight Wireless Settings, then press the Select Soft Key to enter the Wireless Settings menu.
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Setting up the Wireless-G IP Phone
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16. Highlight ESSID, then press the Select Soft Key to enter the ESSID menu.
17. Highlight Site Survey, then press the Navigation button to scan for your wireless network.
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You see a list of wireless networks in range of the Phone. Highlight your wireless network’s ESSID name in the list, then press the Navigation button to
select it. Continue with step 18.
18. If you don’t see your wireless network’s ESSID name in the list, your wireless network may not be set to broadcast its ESSID name.
To enter the ESSID name manually, press the Back Soft Key to return to the ESSID menu, highlight New ESSID, then press the Navigation button to edit
the ESSID name.
When you are finished entering the ESSID name, press the Navigation button to save it.
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19. Press the Back Soft Key until you return to the Wireless Settings menu.
20. Highlight Security , then press the Navigation button to enter the Security menu.
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21. Highlight the type of security you have enabled on your wireless network and press the Navigation button to select it. Then c hange the settings to match
your wireless network.
If you don’t have security enabled on your wireless network, select OPEN.
22. When you are finished selecting wireless security settings, press the Back Soft Key until you return to the Edit menu.
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23. Highlight Account Choice and press the Navigation button to enter the Account Choice menu.
24. Press the Navigation button to assign the default SIP account to the current network profile.
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Setting up the Wireless-G IP Phone
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25. Highlight On, then press the Navigation button to activate the SIP Account.
26. Press the Back Soft Key until you return to the Phone’s home screen.
Installation is complete. Proceed to the next section, “Using the Wireless-G IP Phone.”
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Using the Wireless-G IP Phone
To make a call, enter the phone number you want to dial, then press the Call button. To answer an incoming call, press the Accept Soft Key or the Call
button. When you’re on a phone call, you can select the following options:
OptionDescription
HoldPress the Hold Soft Key to place a call on hold. To return to the call,
MutePress the Navigation button to mute the Phone’s microphone. To
OnHookPress the OnHook Soft Key to end a call.
VolumeMove the Navigation button up or down to adjust the call volume, then
For additional information about your Wireless-G IP Phone, proceed to “Chapter 4: Configuring the Wireless-G IP Phone.”
Chapter 3: Installing and Using the Wireless-G IP Phone
Using the Wireless-G IP Phone
press the Resume Soft Key.
unmute the Phone’s microphone, press the Navigation button again.
press the Navigation button to save the new volume level or the Back
Soft Key to cancel.
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Configuring the Wireless-G IP Phone
Status Information
The home screen displays a variety of information about the IP Phone. Refer to the table below for a list of icons that appear on the home screen and their
meanings:
IconDescription
Signal Strength: Indicates the signal strengh of the access point you’re IP Phone is connected to.
Message: Indicates that you have received a new message.
In Call/Call Forward: Indicates that you are on a call or forwarding a call.
Network Encryption: Indicates that you are connected to an access point that has encryption
enabled.
SIP Registered/Not Registered: Indicates the status of the IP Phone’s connection to a SIP server.
Ring Mode (Silent/Ring/Vibrate/Ring+Vibrate): Indicates the ring mode that’s currently enabled.
Alarm: Indicates that the alarm you set is going off.
Battery Level: Indicates the amount of battery power you have remaining.
You can also display a summary of the phone’s current status by pressing the Status Soft Key.
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Main Menu
Press the Menu Soft Key on the Phone’s home screen to enter the Main menu. Refer to the sections below for information on the options available in the
Main menu.
Phonebook
The Phonebook can store and display up to 200 contacts. To view a contact’s information, highlight the contact, then press the Navigation button. T o call the
contact, press the Call button, then press the Call Soft Key. Refer to the table below for a list of options available in the Phonebook:
OptionDescription
SearchAllows you to search for a contact by name.
EditAllows you to edit the currently selected contact.
DeleteAllows you to delete the currently selected contact.
NewAllows you to add a new contact.
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Call Log
The IP Phone keeps a list of the calls you’ve recently missed, dialed, and received. Refer to the table below for a list of options available in the Call Log:
OptionDescription
Missed CallsDisplays a list of calls you’ve recently missed.
Dialed CallsDisplays a list of calls you’ve recently dialed.
Received CallsDisplays a list of calls you’ve recently received.
Delete AllClears all call lists.
To get more information about a call in your call log, highlight the call, then press the Navigation button to display date and time information for the call.
Refer to the table below for a list of options available in the Missed Calls, Dialed Calls, and Received Calls menus:
OptionDescription
SaveAllows you to add additional information about a caller and save the contact information to
Del RecordAllows you to delete the current caller from the call log.
Del All Missed/
Dialed/Received
your Phonebook.
Allows you to clear all of the calls in the call list you’re viewing.
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E-mail
The IP Phone’s built-in e-mail client allows you to send and receive messages using your POP3 e-mail account.
Note: Not all e-mail services support POP3. Contact your e-mail service for more information about POP3 settings and support.
Configuring Your Account
1. If necessary, press the Menu Soft Key, scroll to E-mail, then press the Navigation button to enter the E-mail menu.
If an e-mail account has not been configured, you see the New account menu.
2. Enter the information provided by your e-mail service.
3. When you have finished configuring your e-mail account information, press the Back Soft Key until you see the Option menu.
4. Scroll to Activate, press the Navigation button, then press the OK Soft Key to activate the e-mail account.
5. Press the Back Soft Key until you see the E-mail menu.
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Using the E-mail Client
Refer to the table below for a list of options availbe in the E-mail menu:
OptionDescription
Write NewAllows you to compose a new e-mail message. Press the Navigation button to create a new e-mail
ReceiveAllows you to receive new e-mail mesages. To save power, the phone only checks e-mail message
InboxAllows you to access e-mail messages you’ve received. To read a message, highlight the message
OutboxAllows you to view e-mail messages that you’ve sent. To view information about when an e-mail
message, then enter a subject, the recipients, and content of the message. When you are finished
editing your e-mail, select Send Mail or Save To Draft to save the message to the draft folder.
when you use the Receive option in the e-mail client.
you want to read, then press the Navigation button to view it. When you are viewing a message , you
can press the Option Soft Key to select the following options:
• Reply: Allows you to quickly reply to e-mail messages.
• Reply with Log: Allows you to quickly reply to e-mail messages with a history of the
original e-mail.
• Forward: Allows you to quickly edit and send an e-mail to other contacts or save it as a draft.
• Delete: Allows you to delete the current message from your Inbox.
• Clear Inbox: Allows you to delete all of the e-mail messages in your Inbox.
was sent, highlight e-mail you want information about, then press the Navigation button. When
you are viewing a sent e-mail message, you can press the Option Soft Key to select the
following options:
• Edit: Allows you to quickly edit a sent message and send it to other contacts or save it as a draft.
• Delete: Allows you to delete the current message from your Outbox.
• Clear Outbox: Allows you to delete all of the e-mail messages in your Outbox.
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OptionDescription
DraftAllows you to view e-mail messages that you’ve saved as drafts. T o view a dr aft, highlight the e-mail
Account
Settings
you want to veiw, then press the Navigation button. When you are viewing a draft, you can press
the Option Soft Key to select the following options:
Edit: Allows you to quickly edit a sent message and send it to other contacts or save it as a draft.
Delete: Allows you to delete the current message from your Draft folder.
Clear Draft: Allows you to delete all of the messages in your Draft folder.
Allows you to activate, edit, and delete your e-mail account settings.
Speed Dial
The Speed Dial menu allows you to assign up to nine phone numbers you frequently call to the number keys on the phone. Follow the steps below to assign
a contact to your Speed Dial list.
1. If necessary, press the Menu Soft Key, scroll to Speed Dial, then press the Navigation button to enter the Speed Dial menu.
2. Highlight the number your would like to assign a contact’s phone number to.
3. Press the Option Soft Key to view the contacts in your Phonebook.
If you already have a contact assigned to the speed dial location you selected, highlight Phonebook, then press the Navigation button.
4. Highlight the contact you want to assign to the speed dial location, then press the Navigation button.
If the contact you selected has more than one phone number stored in your Phonebook, you see another screen with a list of numbers for that contact.
Highlight the number you want to assign to the speed dial location, then press the Navigation button.
5. Press the Back Soft Key until you return to the main Speed Dial menu.
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Main Menu
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Profile
The Profile menu allows you to make changes to your SIP accounts, network profiles, roaming options, profile password, or configure your IP phone using
SecureEasySetup. Refer to the sections below for the options available in the Profile menu.
Note: The first time you enter the Profile menu, you will be asked to create a passw ord. Enter a password using the numeric keypad,
then press the Navigation button to save the password. After you have created a password, you will need to enter it to access the
Profile menu.
Network Profile
The Network Profile menu allows you to assign up to six wireless access points for your IP Phone to connect to. To view the details of a profile, press the
Navigation button. To edit a profile, highlight the network profile you would like to edit, then press the Option Soft Key. Refer to table below for a list of
options available in the Profile Options menu:
OptionDescription
EditAllows you to edit the current network profile.
RenameAllows you to change the current network profile’s name.
DeleteAllows you to delete the current network profile.
Auto DetectAllows you to enable or disable the current network profile.
MoveAllows you to move the current network profile up or down in the network profile list. The IP phone
will try to connect to all of the access points, in the order they appear in the network profile list, until
it is able to make a connection.
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Editing a Network Profile
The Edit menu allows you to edit the currently selected network profile. Refer to the table below for a list of options available in the Edit menu:
OptionDescription
PreviewAllows you to view a summary of the current network profie.
Wireless
Settings
IP SettingsAllows you to select from the following IP modes:
Account ChoiceAllows you to assign a SIP account to a network profile.
NAT SettingsAllows you to set STUN server options. Press the Select Soft Key to select from the
Allows you to edit wireless network settings. Highlight Wireless Settings, then press the Select Soft
Key to select the following options:
• ESSID: Allows you to enter your wireless network’s ESSID name or perform a site survey to view
wireless networks in range of the IP Phone.
• Data Rate: Allows you to specify the data rate of your wireless network. If you don’t know the
data rate, select Auto.
• Security: Allows you to select wireless security settings to match your network.
• Fixed IP: Allows you to manually enter IP settings for your network.
• DHCP: Allows you to use DHCP to acquire IP settings for your network.
• PPPoE: Allows you to use PPPoE to acquire IP settings for your network.
following options:
• NAT Solution: Allows you to enable or disable STUN services.
• NAT Timer: Allows you to change the interval of time the phone waits between commication
sessions with the STUN server.
• STUN Address: Allows you to enter the address of the STUN server you want the phone to use.
• STUN Port: Allows you to enter the network port of the STUN.
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SIP Account
The SIP Account menu allows you to assign up to six SIP accounts to your IP Phone. To view the details of an account, press the Navigation button. To edit a
SIP account, highlight the account you would like to edit, press the Option Soft Key, then press the Select Soft Key to edit the account. Refer to table below
for a list of options available in the Edit menu:
OptionDescription
PreviewAllows you to view a summary of the current SIP account.
Phone NumberAllows you to enter your Internet phone number.
Auth. IDAllows you to enter your Internet phone service account’s authoriztion id.
Auth. Password Allows you to enter your Internet phone service account’s authorization password.
SIP DomainAllows you to enter the address of your Intenet phone service provider’s SIP domain.
Proxy AddressAllows you to enter the address of your Internet phone service provider’s proxy server.
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OptionDescription
AdvancedAllows you to make advanced changes to the SIP account. Press the Select Soft Key to select from
the following advanced options:
• Proxy Port: Allows you to enter the network port of your Internet phone service provider’s
proxy server.
• Outbound Address: Allows you to enter the address of your Internet phone service provider’s
outbound server.
• Outbound Port: Allows you to enter the network port of your Intenet phone service’s
outbound server.
• Local Port: Allows you to enter the local network port the IP Phone uses.
• Reg. Timer(sec): Allows you to change the amount of time the IP Phone waits between
registration attempts with the SIP server.
• Codec: Allows you to select Auto, G.711a, G.729a, or G.711u as the codec the phone uses for
encoding and decoding audio.
• Pkt Time(ms): Allows you to change the audio packet size.
• OutBand DTMF: Allows you to enable or disable out-of-band DTMF.
To rename a SIP account, highlight the account you would like to rename, press the Option Soft Key, highlight Rename, then press the Select Soft Key to
rename the SIP account. To delete a SIP account, highlight the account you would like to delete, press the Select Soft Key, then press the OK Soft Key to
delete the SIP account.
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Roaming
The Roaming menu allows you to set specific parameters for roaming from one wireless access point to another. Refer to table below for a list of options
available in the Roaming menu:
OptionDescription
Roam MetricAllows you to specify an RSSI (Received Signal Strength Indication) value to begin a roaming scan.
Roam DeltaAllows you to specify the RSSI threshold for target access points to join.
NProbesAllows you to specify the number of probes per channel to send when scanning.
Active TimeAllows you to specify the amount of time spent on each channel when scanning.
Home TimeAllows you to specify the amount of time spent on the home channel between scans.
Profile Password
The Profile Password menu allows you to change the password used to access the Profile menu. Follow the steps below to change the Profile
menu password.
1. If necessary, press the Menu Soft Key to enter the Main menu.
2. Scroll to Profile, press the Select Soft Key, enter your password, then press the Navigation button to enter the Profile menu.
3. Scroll to Profile Password, then press the Select Soft Key.
4. Enter the old password, then press the Navigation button.
5. When you see the New Password screen, enter a new password for the Profile menu.
6. When you are finished entering the password, press the Navigation button to save it.
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Secure Setup
The Secure Setup menu allows you to configure your IP Phone’s wireless network settings with the push of a button. If you have a Links ys wir eless router or
access point that supports SecureEasySetup, you can use the Secure Setup feature to quickly and easily configure your IP Phone’s wireless network settings.
Before you begin, locate the SecureEasySetup or Cisco logo button on the wireless router or acces s point, then proceed to st ep 1. If you need help finding the
button on your wireless router or access point, refer to the on-screen User Guide included with the wireless router or access point.
1. Press the SecureEasySetup or Cisco logo button on the wireless router or access point.
2. When the SecureEasySetup or Cisco logo begins to flash, press the Select Soft Key, then press the Yes Soft Key run SecureEasySetup.
Note: You can also press and hold the Clear button to quickly access the Secure Setup feature from the IP Phone’s home screen.
When you see the Run SES message appear on the screen, press the Yes Soft Key.
3. When you see the Save Configuration message appear on the screen, press the Save Soft Key.
4. Select the Profile you would like to save the new wireless configuration settings to, then press the Save Soft Key.
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Settings
Use the Settings menu to make changes to select regional settings, set the date and time, and personalize your phone. Refer to the sections below for the
options available in the Settings menu.
Language
The Language menu allows you set the IP Phone’s display language. To change the language, highlight the language you would like the phone to use, then
press the Navigation button to save your setting.
Clock
The Clock menu allows you to set the IP Phone’s time and date settings. Refer to the table below for a list of options available in the Clock menu.
OptionDescription
TimeAllows you to set the time displayed on the IP Phone’s home screen.
DateAllows you to set the date displayed on the IP Phone’s home screen.
Time FormatAllows you to set the time’s display format to 12- or 24-Hour format. .
TimezoneAllows you to set set your local timezone.
Daylight
Savings
Network TimeAllows you to enable or disable the phone from updating the time from an NTP server.
Allows you to enable or disable automatic Daylight Savings time adjustment.
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Alarm Clock
The Alarm Clock allows you to set an alarm to go off at a specified time. You can also set the alarm to go off once, daily, or weekly. Refer to the table below
for a list of options available in the Alarm Clock menu.
OptionDescription
Alarm TimeAllows you to set the time you want the alarm to go off at.
ModeAllows you to set the alarm to go off once, daily, or weekly.
Call Settings
The Call Settings menu allows you to change all call related settings on the IP Phone. Refer to the table below for a list of options availabe in the Call
Settingsmenu.
OptionDescription
Call WaitingAllows you to enable or disable call waiting.
Call ForwardAllows you to make changes to call forwarding settings. Press the Select Soft Key to select from the
Block Caller IDAllows you to enable or disable caller id blocking.
Refuse PrivateAllows you to block incoming calls from callers with a private caller id.
following call forwarding options:
• Forward Number: Allows you to enter a number to forward calls to.
• Forward All: Allows you to forward all calls.
• No Answer: Allows you to forward missed calls.
• Busy: Allows you to forward calls when your phone is busy.
• Cancel All: Allows you to cancel all call forwarding options.
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OptionDescription
Beep
Notification
Allows you to enable or disable the Beep Notification feature. When this feature is enabled, the
phone will beep every 50 seconds so that you can keep track of how long you’ve been on a call.
Hold TransferAllows you to select SIP or DTMF Flash as the method used for transferring calls.
Regional ToneAllows you to set the Regional tone setting to North America or Japan.
cSpeed Dial
The Speed Dial menu allows you to change the way the phone’s speed dial function works. You can select Disable to disable speed dial, Ask to see a
confirmation screen before the phone dials a contact, or Dial to immediately dial a contact.
Chapter 4: Configuring the Wireless-G IP Phone
Main Menu
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Sound Settings
The Sound Settings menu allows you to change the IP Phone’s speaker volume, ringer settings, and warning tones. Refer to the table below for a list of
options available in the Sound Setting menu.
OptionDescription
Speaker Volume Allows you to set the IP Phone’s speaker volume.
Ring ToneAllows you to set the IP Phone’s ring tone and volume. Press the Select Soft Key to select from the
Ring ModeAllows you to set the IP Phone’s ring mode to Silent, Ring, Vibrate, or Ring + Vibrate.
Warning ToneAllows you to enable or disable the IP Phone’s warning tones, such as low battery.
following options.
• Melody: Allows you to set the IP Phone’s ring tone.
• Ring Volume: Allows you to adjust the IP Phone’s ringer volume.
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Display Settings
The Display Settings menu allows you to customize the IP Phone’s display. Refer to the table below for a list of options available in the Display Settings menu.
OptionDescription
WallpaperAllows you to change the picture displayed on the home screen.
GreetingAllows you to change the message displayed on the home screen.
LCD Off TimeAllows you to change the amount of time it takes for the IP Phone to turn off its LCD when the phone
LCD BrightnessAllows you to chagne the brightness of the LCD screen.
Config. TipAllows you to enable or disable configuration tips.
is not in use.
Keypad
The Keypad menu allows you to customize the IP Phone’s keypad settings. Refer to the table below for a list of options available in the Keypad menu.
OptionDescription
Keypad LockAllows you to lock the IP Phone’s keypad. To unlock the keypad, press the Left Soft Key then press
Key ToneAllows you to enable or disable the IP Phone’s key tones.
Key BacklightAllows you to enable or disable the IP Phone’s key backlight.
the * (Star) key.
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Tools
Use the Tools menu to view information about your IP Phone and network status. Refer to the sections below for the options available in the Tools menu.
OptionDescription
Signal QualityAllows you to view signal status information for the wireless access point you’re connected to.
Site SurveyAllows you to perform a site survey of all the wireless access points in range of the IP Phone.
StatisticsAllows you to view the IP Phone’s network and codec statistics. Press the Select Soft Key to select
BatteryAllows you to view the IP Phone’s battery status.
PingAllows you to ping an IP address or domain.
VersionAllows you to view the IP Phone’s software version information.
UpgradeAllows you to upgrade the IP Phone’s firmware.
Back to DefaultAllows you to reset all of the IP Phone’s settings back to their factory defaults.
RestartAllows you to soft reset the IP Phone.
from the following options:
• IP Statistics: Allows you to view network packets statistics.
• RTP/RTCP: Allows you to view Real-Time Transport Protocol (R TP) and Real Time Contro l Protocol
(RTCP) statistics.
• Encoding: Allows you to view encoding statistics.
• Decoding: Allows you to view decoding statistics.
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Appendix A: Troubleshooting
This appendix provides solutions to problems that may occur during the installation and operation of the Wireless-G IP Phone. Read the descriptions below to
solve your problem. If you can't find an answer here, check your Internet phone service provider website or the Linksys website at www.linksys.com/support.
Common Problems and Solutions
1. When I make a telephone call, the call doesn’t go through; instead, I hear a fast busy signal.
Go through this checklist until your problem is solved:
• Follow these instructions to reboot your cable or DSL modem, IP Phone, and router:
1. Power off your cable or DSL modem by unplugging its power adapter.
2. Power off the router by unplugging its power adapter.
3. Power off the IP Phone by pressing and holding down the Power button for two seconds.
4. Wait 30 seconds, and then power on your cable or DSL modem by plugging its power adapter into an electrical outlet.
5. Wait 30 seconds. Power on the router by plugging its power adapter into an electrical outlet.
6. Wait 10 seconds. Power on the IP Phone by pressing and holding down the Power On/Off button for two seconds.
7. Reboot one of your networked computers, and check for an active Internet connection.
8. Pick up the IP Phone and try your call again.
• Set up port forwarding on your router. You must specify that four port ranges be forwarded to the IP address of the IP Phone. These four port ranges
are as follows: 5060-5061 (UDP), 53-53 (UDP),
69-69 (UDP), and 10000-20000 (UDP).
Appendix A: Troubleshooting
Common Problems and Solutions
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• If you have a Linksys router, follow the instructions below to enable port forwarding on your router. If you have a non-Linksys router, refer to your
router’s documentation for instructions.
1. Open a web browser on a computer that is connected to your router.
2. Access the Router’s Web-based Utility by going to IP address of the Router (the default IP address is http://192.168.1.1).
3. You see the router’s login screen. Leave the User Name field blank, then enter the Router’s password (the default is admin) in the Password
field. Then click the OK button on the login screen.
4. Click on the Applications & Gaming tab, then click the Port Range Forwarding tab.
5. Enter a different Application name for each port range you must specify. Then enter the number or range of external port(s) used by the IP Phone.
6. Select the protocol you will be using, UDP.
7. Enter the IP address of the IP Phone. For example, if the IP Phone’s IP address is 192.168.1.100, you would enter 100.
8. Repeat steps 5-7 until you have entered all four port ranges for the IP Phone.
ApplicationStart and EndProtocolIP AddressEnable
Internet phone 15060 to 5061UDP(IP address of IP Phone)X
Internet phone 253 to 53UDP(IP address of IP Phone)X
Internet phone 369 to 69UDP(IP address of IP Phone)X
Internet phone 410000 to 20000UDP(IP address of IP Phone)X
9. Click the Enable checkbox for the four port services you sepcified above.
10. When are finished configuring port forwarding, click the Save Settings button.
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2. When I’m on a telephone call, words are dropped intermittently.
Go through this checklist until your problem is solved:
• If you’re using a wireless router and a cordless phone, they may be using the same frequency and interfere with each other. Try moving the cordless
phone farther away from the router.
• There may be heavy network activity, particularly if you are running a server or using a file sharing program. Try to limit network or Internet activity
during Internet telephone calls. For example, if you are running a file sharing program, files may be uploading in the background even though you are
not downloading any files, so make sure you exit the program before you make an Internet phone call.
• There may not be enough bandwidth available for your Internet phone call. You may want to test your Internet connection’s bandwidth using one
of the tests available online. If necessary, access your Internet phone service account, and reduce the bandwidth requirements for your service.
For more information, refer to your Internet phone service provider’s website.
• There may be too many wireless routers or access points in your location using the same broadcast channel. Try changing the channel that your
wireless router or access point uses; refer to your router or access point’s documentation for instructions.
3. The IP Phone doesn’t ring, and my calls automatically go to voicemail.
Go through this checklist until your problem is solved:
• Check the ringer volume on the IP Phone, and make sure that it is set to an audible level.
• Follow these instructions to reboot your cable or DSL modem, IP Phone, and router:
1. Power off your cable or DSL modem by unplugging its power adapter.
2. Power off the router by unplugging its power adapter.
3. Power off the IP Phone by pressing and holding down the Power On/Off button for two seconds.
4. Wait 30 seconds, and then power on your cable or DSL modem by plugging its power adapter into an electrical outlet.
5. Wait 30 seconds. Power on the router by plugging its power adapter into an electrical outlet.
6. Wait 10 seconds. Power on the IP Phone by pressing and holding down the Power On/Off button for two seconds.
7. Reboot one of your networked computers, and check for an active Internet connection.
Appendix A: Troubleshooting
Common Problems and Solutions
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Wireless-G IP Phone
• Set up port forwarding on your router. You must specify that four port ranges be forwarded to the IP address of the IP Phone. These four port ranges
are as follows: 5060-5061 (UDP), 53-53 (UDP),
69-69 (UDP), and 10000-20000 (UDP).
• If you have a Linksys router, follow the instructions below to enable port forwarding on your router. If you have a non-Linksys router, refer to your
router’s documentation for instructions.
1. Open a web browser on a computer that is connected to your router.
2. Access the Router’s Web-based Utility by going to IP address of the Router (the default IP address is http://192.168.1.1).
3. You see the router’s login screen. Leave the User Name field blank, then enter the Router’s password (the default is admin) in the Password
field. Then click the OK button on the login screen.
4. Click on the Applications & Gaming tab, then click the Port Range Forwarding tab.
5. Enter a different Application name for each port range you must specify. Then enter the number or range of external port(s) used by the IP Phone.
6. Select the protocol you will be using, UDP.
7. Enter the IP address of the IP Phone. For example, if the IP Phone’s IP address is 192.168.1.100, you would enter 100.
8. Repeat steps 5-7 until you have entered all four port ranges for the IP Phone.
ApplicationStart and EndProtocolIP AddressEnable
Internet phone 15060 to 5061UDP(IP address of IP Phone)X
Internet phone 253 to 53UDP(IP address of IP Phone)X
Internet phone 369 to 69UDP(IP address of IP Phone)X
Internet phone 410000 to 20000UDP(IP address of IP Phone)X
9. Click the Enable checkbox for the four port services you sepcified above.
10. When are finished configuring port forwarding, click the Save Settings button.
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Common Problems and Solutions
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Wireless-G IP Phone
4. The IP Phone’s LCD does not turn on.
Go through this checklist until your problem is solved:
• Remove the IP Phone’s battery from its compartment. Wait five seconds while the IP Phone resets itself. Insert the battery and power on the IP Phone.
• You may be using the wrong power adapter. Make sure the power adapter you are using is the one included with the IP Phone.
Frequently Asked Questions
Can I make calls if my Internet connection is down?
No. Your high-speed Internet connection must be active when you make Internet phone calls.
Can I receive calls while my network is down?
You cannot directly receive calls while your network is down. However, your Internet phone service account may allow you to forward calls to a different
telephone number, such as a cellular phone number. For more information, visit the website of your Internet phone service provider.
This glossary contains some basic networking terms you may come across when using this product. For more advanced terms, see the complete Linksys glossary at http://
www.linksys.com/glossary.
Access Point - A device that allows wireless-equipped computers and other devices to communicate with a wired network. Also used to expand the range of a wireless
network.
Ad-hoc - A group of wireless devices communicating directly with each other (peer-to-peer) without the use of an access point.
Bandwidth - The transmission capacity of a given device or network.
Bit - A binary digit.
Boot - To start a device and cause it to start executing instructions.
Broadband - An always-on, fast Internet connection.
Browser - An application program that provides a way to look at and interact with all the information on the World Wide Web.
Byte - A unit of data that is usually eight bits long
Cable Modem - A device that connects a computer to the cable television network, which in turn connects to the Internet.
Default Gateway - A device that forwards Internet traffic from your local area network.
DHCP (Dynamic Host Configuration Protocol) - A networking protocol that allows administrators to assign temporary IP addresses to network computers by “leasing” an IP
address to a user for a limited amount of time, instead of assigning permanent IP addresses.
DMZ (Demilitarized Zone) - Removes the Router's firewall protection from one PC, allowing it to be “seen” from the Internet.
DNS (Domain Name Server) - The IP address of your ISP's server, which translates the names of websites into IP addresses.
Appendix B: Glossary
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Domain - A specific name for a network of computers.
Download - To receive a file transmitted over a network.
DSL (Digital Subscriber Line) - An always-on broadband connection over traditional phone lines.
Dynamic IP Address - A temporary IP address assigned by a DHCP server.
Encryption - Encoding data transmitted in a network.
Ethernet - IEEE standard network protocol that specifies how data is placed on and retrieved from a common transmission medium.
Firmware - The programming code that runs a networking device.
FTP (File Transfer Protocol) - A protocol used to transfer files over a TCP/IP network.
Full Duplex - The ability of a networking device to receive and transmit data simultaneously.
Gateway - A device that interconnects networks with different, incompatible communications protocols.
Half Duplex - Data transmission that can occur in two directions over a single line, but only one direction at a time.
HTTP (HyperText Transport Protocol) - The communications protocol used to connect to servers on the World Wide Web.
Infrastructure - A wireless network that is bridged to a wired network via an access point.
IP (Internet Protocol) - A protocol used to send data over a network.
IP Address - The address used to identify a computer or device on a network.
ISP (Internet Service Provider) - A company that provides access to the Internet.
LAN - The computers and networking products that make up your local network.
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MAC (Media Access Control) Address - The unique address that a manufacturer assigns to each networking device.
Mbps (MegaBits Per Second) - One million bits per second; a unit of measurement for data transmission.
Network - A series of computers or devices connected for the purpose of data sharing, storage, and/or transmission between users.
Packet - A unit of data sent over a network.
Passphrase - Used much like a password, a passphrase simplifies the WEP encryption process by automatically generating the WEP encryption keys for Linksys products.
Port - The connection point on a computer or networking device used for plugging in cables or adapters.
RJ-45 (Registered Jack-45) - An Ethernet connector that holds up to eight wires.
Roaming - The ability to take a wireless device from one access point's range to another without losing the connection.
Router - A networking device that connects multiple networks together.
Server - Any computer whose function in a network is to provide user access to files, printing, communications, and other services.
SSID (Service Set IDentifier) - Your wireless network's name.
Static IP Address - A fixed address assigned to a computer or device that is connected to a network.
Static Routing - Forwarding data in a network via a fixed path.
Subnet Mask - An address code that determines the size of the network.
Switch - 1. A data switch that connects computing devices to host computers, allowing a large number of devices to share a limited number of ports. 2. A device for making,
breaking, or changing the connections in an electrical circuit.
TCP (Transmission Control Protocol) - A network protocol for transmitting data that requires acknowledgement from the recipient of data sent.
TCP/IP (Transmission Control Protocol/Internet
Appendix B: Glossary
Protocol) - A set of instructions PCs use to communicate over a network.
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Telnet - A user command and TCP/IP protocol used for accessing remote PCs.
TFTP (Trivial File Transfer Protocol) - A version of the TCP/IP FTP protocol that has no directory or password capability.
Throughput - The amount of data moved successfully from one node to another in a given time period.
Topology - The physical layout of a network.
TX Rate - Transmission Rate.
Upgrade - To replace existing software or firmware with a newer version.
Upload - To transmit a file over a network.
URL (Uniform Resource Locator) - The address of a file located on the Internet.
WAN (Wide Area Network)- The Internet.
WEP (Wired Equivalent Privacy) - A method of encrypting network data transmitted on a wireless network for greater security.
WLAN (Wireless Local Area Network) - A group of computers and associated devices that communicate with each other wirelessly.
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Appendix B: Glossary
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Appendix C: Specifications
ModelWIP300
Standards802.11b, 802.11g
Channels11 Channels (US, Canada), 13 Channels (Europe)
External InterfaceOne USB mini-B port, one stereo headset jack
Display1.8 inch (45.72 mm) (128 x 160 pixels) 65k colors
Network ProtocolsTCP/IP, UDP, IP
SecurityWEP (64/128), WPA, WPA2, TKIP, AES
Voice ProtocolsSIP v2 Session Initiation Protocol (RFC3261)
Voice CodecsG.711 u/A-law, G.729a
DTMF TransmissionIn-band, Out-band (RFC2833)
Wireless-G IP Phone
Dimensions1.77" x 0.81" x 4.65"
(W x H x D)(45 mm x 20.5 mm x 118 mm)
Appendix C: Specifications
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Wireless-G IP Phone
Unit Weight3.53 oz. (100 g)
Power3.7V, 900mAh Lithium Battery, 5V 1A AC Adapter
CertificationsFCC, cUL, CE
Operating Temp.32ºF to 104ºF (0ºC to 40ºC)
Storage Temp.-4ºF to 149ºF (-20ºC to 65ºC)
Operating Humidity10% to 85% Relative Humidity, Non-Condensing
Storage Humidity10% to 85% Non-Condensing
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Appendix D: Warranty Information
LIMITED WARRANTY
Your Internet phone service provider warrants to You that, for a period of one year (the “Warranty Period”), your Linksys Product will be substantially free of
defects in materials and workmanship under normal use. Your exclusive remedy and Your Internet phone service provider’s entire liability under this
warranty will be for Your Internet phone service provider at its option to repair or replace the Product or refund Your purchase price less any rebates. This
limited warranty extends only to the original purchaser.
If the Product proves defective during the Warranty Period call Your Internet phone service provider Technical Support in order to obtain a Return
Authorization Number, if applicable. If You are requested to return the Product, mark the Return Authorization Number clearly on the outside of the package.
You are responsible for shipping defective Products to Your Internet phone service provider.
ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THE
WARRANTY PERIOD. ALL OTHER EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF NONINFRINGEMENT , ARE DISCLAIMED . Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to
You. This warranty gives You specific legal rights, and You may also have other rights which vary by jurisdiction.
This warranty does not apply if the Product (a) has been altered, except by Y our Internet phone service provider, (b) has not been installed, operated, repaired,
or maintained in accordance with instructions supplied by Your Internet phone service provider, or (c) has been subjected to abnormal physical or electrical
stress, misuse, negligence, or accident. In addition, due to the continual development of new techniques for intruding upon and attacking networks, Your
Internet phone service provider does not warrant that the Product will be free of vulnerability to intrusion or attack.
TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL YOUR INTERNET PHONE SERVICE PROVIDER BE LIABLE FOR ANY LOST DATA, REVENUE OR
PROFIT, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, REGARDLESS OF THE THEORY OF LIABILITY (INCLUDING
NEGLIGENCE), ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE THE PRODUCT (INCLUDING ANY SOFTWARE), EVEN IF Your Internet phone
service provider HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL Your Internet phone service provider’ LIABILITY EXCEED THE
AMOUNT PAID BY YOU FOR THE PRODUCT. The foregoing limitations will apply even if any warranty or remedy provided under this Agreement fails of its
essential purpose. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion
may not apply to You.
Please contact your Internet phone service provider regarding the warranty for the Product.
Appendix D: Warranty Information
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Appendix E: Regulatory Information
FCC Statement
This product has been tested and complies with the specifications for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used according to the instructions, may cause harmful interference to radio communications. However , there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which is found
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference,
and (2) this device must accept any interference received, including interference that may cause undesired operation.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this
equipment.
IMPORTANT NOTE:
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating
instructions for satisfying RF exposure compliance.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
This equipment has been SAR-evaluated. The Maximum average SAR(1g) test value is 0.836 W/kg.
Linksys declares that WIP300 (FCC ID: Q87-WIP300) is limited in CH1~CH11 for 2.4 GHz by specified firmware controlled in U.S.A.
Appendix E: Regulatory Information
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Wireless-G IP Phone
Safety Notices
Caution: To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord.
Do not use this product near water, for example, in a wet basement or near a swimming pool.
Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning.
Industry Canada
This device complies with Industry Canada ICES-003 and RSS210 rules.
IC Statement
Operation is subject to the following two conditions:
1. This device may not cause interference and
2. This device must accept any interference, including interference that may cause undesired operation of the device.
Règlement d’Industry Canada
Les conditions de fonctionnement sont sujettes à deux conditions:
1. Ce périphérique ne doit pas causer d’interférence et
2. Ce périphérique doit accepter toute interférence, y compris les interférences pouvant perturber le bon fonctionnement de ce périphérique
56
Appendix E: Regulatory Information
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User Information for Consumer Products Covered by EU Directive 2002/96/EC on Waste Electric and Electronic Equipment (WEEE)
This document contains important information for users with regards to the proper disposal and recycling of Linksys
products. Consumers are required to comply with this notice for all electronic products bearing the following symbol:
Wireless-G IP Phone
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For more information, visit www.linksys.com.
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Appendix F: Contact Information
Need to contact Linksys?
Visit us online for information on the latest products and updates
to your existing products at:http://www.linksys.com or
ftp.linksys.com
Can't find information about a product you want to buy
on the web? Do you want to know more about networking
with Linksys products? Give our advice line a call at:800-546-5797 (LINKSYS)
Or fax your request in to:949-823-3002
If you experience problems with any Linksys product,
you can call us at:800-326-7114
Don't wish to call? You can e-mail us at:support@linksys.com
Wireless-G IP Phone
Appendix F: Contact Information
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www.linksys.com
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