Linksys WHW0303 User Manual

User Guide

Velop

Table of Contents

Product Overview ________________________________________________________________________________________ 3

Front/top view ________________________________________________________________________________________________ 3 Bottom view ___________________________________________________________________________________________________ 4 Where to find more help ____________________________________________________________________________________ 5

Set Up ______________________________________________________________________________________________________ 6

What you’ll need ______________________________________________________________________________________________ 7

Velop System Settings _________________________________________________________________________________ 11

Log in to your Linksys Smart Wi-Fi cloud account ____________________________________________________ 11 Dashboard ___________________________________________________________________________________________________ 12 Devices _______________________________________________________________________________________________________ 13

To view or change device details __________________________________________________________________________________ 14

Wi-Fi Settings _______________________________________________________________________________________________ 15

Advanced Settings _________________________________________________________________________________________________ 16 Connect a Device with WPS _______________________________________________________________________________________ 17

Guest Access _________________________________________________________________________________________________ 18 Speed Test ___________________________________________________________________________________________________ 19 Parental Controls ___________________________________________________________________________________________ 20 Device Prioritization _______________________________________________________________________________________ 21 Notifications_________________________________________________________________________________________________ 22 Velop Administration ______________________________________________________________________________________ 23 Advanced Settings __________________________________________________________________________________________ 25

Internet Settings ___________________________________________________________________________________________________ 25 Port Settings _______________________________________________________________________________________________________ 26

My Account __________________________________________________________________________________________________ 28 Help ___________________________________________________________________________________________________________ 29 Feedback _____________________________________________________________________________________________________ 30

Connect Directly To Velop ____________________________________________________________________________ 31

Velop admin password ____________________________________________________________________________________________ 32

How to restore factory defaults _____________________________________________________________________ 33

Specifications ___________________________________________________________________________________________ 34

Linksys Velop _______________________________________________________________________________________________ 34 Environmental __

____________________________________________________________________________________________ 34

Product Overview

Front/top view

The light on the top of your node gives you information about the node’s operation.

Light description Status

Blinking blue Node is starting up Solid blue Node is working great Blinking purple Node is paired with phone for setup Solid purple Node is ready for setup

Blinking red Node has lost connection to primary node Solid red Node has lost connection to the internet Solid yellow Node is too far from another node connected to

your Velop system

Bottom view

1. Reset button------Press and hold until the light on top of the node turns red, fades and flashes

bright red again to reset the router to its factory defaults.

2. Ethernet ports------Connect Ethernet cables to these Gigabit Ethernet (10/100/1000) ports

and to other wired devices on your network. If you have more than one node in your Velop system, use one of these ports to connect to your modem or modem router.

Note—For best performance, use a CAT5e or higher rated cable on the Ethernet port.

3. Power switch------Press | (on) to power on the node.

4. Power port------Connect the included AC power adapter to this port.

Help

Where to find more help

•

Linksys.com/support/Velop

•

Linksys app help (launch the app and click Help in the main navigation menu)

Note—Licenses and notices for third party software used in this product may be viewed on

http://support.linksys.com/en-us/license. Please contact http://support.linksys.com/en- us/gplcodecenter for questions or GPL source code requests.

Set Up

Download the Linksys app. You need this app to set up Velop.

Go to the app store for your device and search for Linksys.

Install the app, open it and follow the instructions.

Note—The app works with iOS 8.x and later, and Android 4.0.3 and later.

During setup you will create a Linksys Smart Wi-Fi account so you can use the app to view or change your Velop system settings from anywhere you have an internet connection.

Among the many things you can do with Linksys Smart Wi-Fi:

•

Change your Wi-Fi name and password

•

Set up guest access

•

Connect devices to Wi-Fi with WPS

•

Block internet with parental controls

•

Test your internet connection speed

Note—During setup we’ll send a verification email. From your home network, click the link in the

email.

Other than plugging in the power and the ethernet cables, the app-based setup process does the work for you. Once connected, use the app to personalize your Wi-Fi by giving it a name and password. You also can give nodes names based on where they are so you can identify them in the rare case where things need attention.

What you’ll need

Find a power source near to your modem or modem router. Connect to your first node.

If you have more than one node, they can be set up anywhere within range of another working node. Only one node has to be wired to the modem or modem router. Don’t worry, the app will help you place your nodes.

Print this page, then record your Wi-Fi and account settings in the table as a reference. Store your notes in a safe place.

Wi-Fi Name

Wi-Fi Password

Admin Password

Guest Network Name

Guest Network Password

Linksys Smart WiFi Username

Linksys Smart WiFi Password

Velop System Settings

Using your Linksys app, you can view or change Velop system settings to make your Wi-Fi more secure or to work better with a device or game. You can access settings from anywhere in the world if you have an internet connection, but you can also access your Velop system directly from your home network if you are not online.

1. Open the Linksys app.

2. Enter the email address you used when creating your account.

3. Enter your account password.

4. Tap Log in.

Dashboard

Dashboard is a snapshot of your Wi-Fi. See how many devices are connected to your Velop system. Share Wi-Fi password and allow guest access to your Wi-Fi. Dashboard also shows you if any devices have parental controls on them or have been prioritized for Wi-Fi access.

Devices

View and change details for all devices connected to your Wi-Fi. You can view devices on your main network and your guest network, or display information about each device.

To view or change device details

From the Devices screen you can edit device names and change the device icons. You also can prioritize devices, set parental controls, and see Wi-Fi details. Tap on any device to see details.

Wi-Fi Settings

View or change your Wi-Fi name and password and connect devices using Wi-Fi Protected Setup™.

Advanced Settings

Advanced users can change the default security type and Wi-Fi mode. Do not change these unless you have a lot of experience with Wi-Fi networks. Channel Finder will search for the most-open Wi-Fi channels in your area to ensure you get the best performance from your Velop system. If you have more than one node in your Velop system, Channel Finder will find the best channel for each node.

Connect a Device with WPS

Wi-Fi Protected Setup allows you to easily connect wireless devices to your Wi-Fi without manually entering security settings.

Guest Access

Use your Guest Access to allow guests to get online while restricting their access to other resources connected to your Wi-Fi. Send the password by text message or email.

Speed Test

Run a speed test to make sure you are getting the speeds you are paying for. Speed test also helps in Device Prioritization because results determine how Wi-Fi is distributed to the prioritized devices.

•

Download speed is the rate at which internet content is transferred to your Velop system.

•

Upload speed is the rate at which you can upload content to the internet.

Note—Internet connection speeds are determined by a variety of factors, including ISP account

type, local and worldwide internet traffic, and number of devices in your home that are sharing the internet connection.

Parental Controls

Parental controls allow you to control when your kids are online and what they’re doing there. Block internet to specific devices, or block specific websites.

Device Prioritization

Choose up to three devices for priority usage of your internet connection. Those devices - -- wired and/or wireless - -- always will have the best access when connected. Velop runs a speed test to determine how to best distribute Wi-Fi to prioritized devices. Other devices will share the leftover capacity. Prioritized devices appear on Dashboard.

Notifications

Velop can notify you when nodes in your system go offline. You can also ask Velop to alert you when a node is connected with an Ethernet cable to another node and is ready for setup. You have to turn on notifications in your mobile device settings to allow Velop to notify you.

Velop Administration

Use the Velop Administration screen to change the admin password and hint, and check various identifiers (model number, serial number, and IP details) for all nodes in your Wi-Fi.

Opt in to automatically report crashes to Linksys and contribute to improving the Wi-Fi experience. You also can manually report specific issues to Linksys.

The following information will be sent with your description of the issue:

cloud: show email address associated,

•

App version

•

Device model

•

Device OS version

There is also a button on the Velop Administration screen to restart your Velop if other troubleshooting efforts don’t work out.

•

local: display "Velop admin"

•

WAN Connection type (display

•

Time: date (

mo/day/year, time, time zone

)

Wi-Fi or Ethernet

)

Advanced Settings

Internet Settings

You can choose how your Velop system connects to the internet. The default is Automatic Configuration – DHCP. Other connection types depend on your internet service provider or how you plan to use your Velop system. Advanced users can use Additional Settings to clone MAC addresses and set MTU (maximum transmission unit).

Port Settings

Port forwarding------for a single port, multiple ports or a range of ports------sends traffic inbound on a specific port or ports to a specific device or port on your Wi-Fi. In port range triggering, Velop watches outgoing data for specific port numbers. Velop remembers the IP address of the device that requests the data so that when the requested data returns, it is routed back to the proper device.

Wi-Fi MAC Filters Every network device has a unique 12-digit MAC (media access control) address. You can create a list

of MAC addresses, and then allow or deny those devices on your Wi-Fi.

My Account

Change your Linksys account password and opt in to receive the latest news and deals from Linksys.

Help

Having trouble with the app? Just need a little more information about a feature? Tap Help for an explanation.

Feedback

Here’s your chance to tell us what you think. Rate the app at your app store, send us a suggestion, or report an issue that’s keeping you from a great experience.

Connect Directly To Velop

If you are not connected to the internet you still can access your Velop system. Connect to your Wi-Fi name, launch the Linksys app and tap Log in with Admin Password toward the bottom of the screen. You will not be able to access your Linksys Wi-Fi account when not online.

Velop admin password

We created a secure Velop admin password during setup. To change it, tap Velop Administration and Change Admin Password and Hint.

To keep your Velop system secure, we'll let you know if someone changes the admin password.

How to restore factory defaults

You should never need to factory reset your Velop------a very disruptive process. A factory reset restores your Velop system to the state it was when you took it out of its box, requiring you to go through the setup process again. All settings you have customized in setup and since - -- things such as Wi-Fi name, passwords, security type - -- will be erased. All wireless devices will disconnect from your Wi-Fi.

To reset Velop:

•

With your node connected to power and turned on, press and hold the Reset button on the bottom. The light on top of the node will turn red and fade in pulses. Do not release the button until the light goes out and then turns bright red.

Note—If you have more than one node in your Velop system, you might need to reset them all to factory default settings. First reset the main node—the node connected to your modem or modem router—and only reset others if that doesn’t fix your issues.

Specifications

Linksys Velop

Model Name Velop Model Number WHW03 Switch Port Speed 10/100/1000 Mbps Radio Frequency 2.4 GHz and 5 GHz # of Antennas 6 Ports Power, ethernet Buttons Power, Reset LEDs One, multicolored light for power and status Security Features WPA2-Personal, WPA2-Enterprise Security Key Bits Up to 128-bit encryption

Environmental

Dimensions

Unit Weight 17 oz (485 g) Power 12V, 2A Certifications FCC, IC, CE, Wi-Fi (IEEE 802.11a/b/g/n/ac),

Operating Temp. 32° to 104° F (0 to 40° C) Storage Temp. -4° to 140° F (-20 to 60° C) Operating Humidity 10% to 80% relative humidity, non-condensing Storage Humidity 5% to 90% non-condensing

Notes: For regulatory, warranty, and safety information, go to Linksys.com/support/Velop. Specifications are subject to change without notice.

3.07” x 3.07” x 7.28” (78 x 78 x 185mm)

Windows 7, Windows 8, DLNA

Maximum performance derived from IEEE Standard 802.11 specifications. Actual performance can vary, including lower wireless network capacity, data throughput rate, range and coverage. Performance depends on many factors, conditions and variables, including distance from the access point, volume of network traffic, building materials and construction, operating system used, mix of wireless products used, interference and other adverse conditions.

isit linksys.com/support/Velop for award-winning technical support.

BELKIN, LINKSYS and many product names and logos are trademarks of the Belkin group of companies. Third-party trademarks mentioned are the property of their respective owners.

SETUP

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WARRANTY AND SUPPORT INFORMATION

UNITED STATES AND CANADA

WARRANTY AND SUPPORT INFORMATION

IMPORTANT!

PLEASE RETAIN PROOF OF PURCHASE AND PRODUCT

WARRANTY INFORMATION

LIMITED WARRANTY

(UNITED STATES AND CANADA)

This warranty is provided to you by Belkin International, Inc, or one of its subsidiaries or affiliates (“Belkin”)

IMPORTANT NOTICE REGARDING YOUR CONSUMER RIGHTS

The benefits we give in this manufacturer’s warranty are additional to any rights and remedies that you may have under local consumer protection laws. Nothing in this warranty limits or affects your legal rights.

This manufacturer’s warranty is governed by the laws of the country in which you purchased your Belkin, Linksys or WeMo product. In many countries, consumers have rights under local consumer laws. Those consumer rights may differ between countries, states and provinces, and often cannot be excluded. Your local consumer rights organization can advise you on your legal rights.

This manufacturer’s warranty is not intended to:

• change or exclude any rights under consumer law that cannot be lawfully changed or excluded; or

• limit or exclude any right you have against the person who sold the Belkin, Linksys or WeMo product

to you if that person has breached their sales contract with you.

WHAT DOES THIS WARRANTY COVER?

Belkin warrants that the product hardware and any software media (i.e., media on which the product software is provided) will be free from defects in materials and workmanship under normal use during the Warranty Period described below. This means that the product won’t be defective, and that it will look and work as advertised during the relevant period.

This warranty does not apply to products purchased from a source other than Belkin or a Belkin Authorized Reseller.

How long is the product warranted?

Belkin warrants that the hardware in this Belkin, Linksys or WeMo product, and any associated software media, will be free from defects in materials and workmanship under normal use during the Warranty Period. The Warranty Period begins on the date the product was purchased by the original end-user purchaser and lasts for the period set out in the table below:

Product Type Warranty Period

New products 3 years

Refurbished products 90 days

Repaired or replacement products The longer of the original Warranty Period or 30 days

Software media (if provided with the product) 90 days

A claim under this warranty is only eligible if it is made within the Warranty Period.

What isn’t covered?

Belkin does not give any warranty:

• in relation to software or services, provided by Belkin or any third party, included in or with the product;

• that the product, software or services will always operate uninterrupted or error free;

UNITED STATES AND CANADA

• that the product, software or services, or any equipment, system or network on which the product, software or services are used are 00% secure and cannot be hacked; or

• that a third party service the product needs will always be available.

Note: Although Belkin does not make these promises in this warranty, you may have additional rights under consumer laws.

Will this warranty always apply?

This warranty does not apply if:

• the product has been tampered with or the assembly seal has been removed or damaged;

• the product has been altered or modified by someone other than Belkin;

• the warranty claim was made fraudulently or by misrepresentation;

• the product was not installed, operated, repaired, or maintained in accordance with Belkin’s instructions;

• the product has been subjected to abnormal physical or electrical stress, misuse, negligence, or accident;

• damage to the product is cosmetic, including scratches and dents, or defects caused by normal wear and tear or normal aging of the product;

• the serial number on the product has been altered, defaced, or removed; or

• the product was supplied or licensed for beta, evaluation, testing or demonstration purposes, and you didn’t buy or license the product.

Note: Although this warranty doesn’t apply in these situations, you may have additional rights under consumer laws.

How will Belkin make things right?

If you make an eligible claim under this warranty, Belkin will, at its election:

• repair the product with new or refurbished parts, or pay the reasonable costs of repairing the product;

• replace the product with a reasonably available equivalent new or refurbished Belkin, Linksys or WeMo product; or

• refund you the purchase price of the product, minus any rebates and discounts.

Any repaired or replacement products are warranted for the remainder of the original Warranty Period or 30 days, whichever is longer. All products and parts that are replaced become the property of Belkin.

Note: The rights and remedies outlined above are the only rights and remedies available under this warranty. However, you may have additional rights under consumer laws.

GENERAL EXCLUSIONS AND LIMITATIONS OF LIABILITY

IN THOSE JURISDICTIONS WHERE IT CAN LAWFULLY DO SO, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BELKIN, ITS RESELLERS AND ITS SUPPLIERS HEREBY DISCLAIM AND EXCLUDE ALL OTHER WARRANTIES, EXPRESS, STATUTORY OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, ACCEPTABILITY, SATISFACTORY QUALITY, NON-INFRINGEMENT, TITLE, FITNESS FOR A PARTICULAR PURPOSE, LOSS OF OR DAMAGE TO DATA, LACK OF VIRUSES OR FREE FROM VIRUS OR MALWARE ATTACK, SECURITY, PERFORMANCE, LACK OF NEGLIGENCE, WORKMANLIKE EFFORT, QUIET ENJOYMENT, THAT THE FUNCTIONS CONTAINED IN THE PRODUCT WILL MEET YOUR REQUIREMENTS, OR THAT DEFECTS IN THE PRODUCT WILL BE CORRECTED, OR THAT YOUR USE OF THE PRODUCT WILL GENERATE ACCURATE, RELIABLE, TIMELY RESULTS, INFORMATION, MATERIAL OR DATA. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY BELKIN, A DEALER, AGENT OR AFFILIATE SHALL CREATE A WARRANTY. TO THE EXTENT WARRANTIES CANNOT BE DISCLAIMED OR EXCLUDED, THEY ARE LIMITED TO THE DURATION OF THE RELEVANT EXPRESS WARRANTY PERIOD.

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BELKIN, ITS AFFILIATES, ASSOCIATES, DEALERS, AGENTS OR SUPPLIERS OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, LICENSORS AND ASSIGNS BE LIABLE FOR ANY DIRECT, INDIRECT, EXEMPLARY,

UNITED STATES AND CANADA

PUNITIVE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS OR REVENUE, FOR BUSINESS INTERRUPTION, FOR PERSONAL INJURY, FOR LOSS OF PRIVACY, FOR LOSS OF ABILITY TO USE ANY THIRD PARTY PRODUCTS OR SERVICES, FOR FAILURE TO MEET ANY DUTY INCLUDING OF GOOD FAITH OR OF REASONABLE CARE, FOR NEGLIGENCE, AND FOR ANY OTHER PECUNIARY OR OTHER LOSS WHATSOEVER), REGARDLESS OF THE THEORY OF LIABLITY (CONTRACT, TORT OR OTHERWISE) ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE PRODUCT, EVEN IF BELKIN OR SUCH OTHER ENTITIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF BELKIN, ITS AFFILIATES, ASSOCIATES, DEALERS, AGENTS OR SUPPLIERS TO YOU FOR ALL DAMAGES EXCEED THE PRICE YOU PAID FOR THE PRODUCT. THIS LIMITATION IS CUMULATIVE AND WILL NOT BE INCREASED BY THE EXISTENCE OF MORE THAN ONE INCIDENT OR CLAIM. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF ANY WARRANTY OR REMEDY PROVIDED FAILS OF ITS ESSENTIAL PURPOSE. NOTHING IN THIS SECTION SHALL LIMIT THE LIABILITY OF BELKIN IN RELATION TO DEATH OR BODILY INJURIES.

THE WARRANTIES AND REMEDIES SET OUT IN THIS AGREEMENT ARE EXCLUSIVE, AND, TO THE EXTENT PERMITTED BY LAW, IN LIEU OF ALL OTHERS ORAL OR WRITTEN, EXPRESS OR IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.

If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

UNITED STATES AND CANADA

BELKIN TECHNICAL AND WARRANTY SUPPORT INFORMATION

HOW DO I GET HELP?

If you have a question about your product or experience a problem with it, please go to http://www.belkin.com/support or

http://support.linksys.com. You will find lots of online support tools and information to help you with your product.

What should I do if my product is defective?

You always have the option to return the product to the original seller if you have a problem. You can make a claim based on this warranty or any consumer laws that apply to you.

You can also make a claim under this warranty or local consumer laws by contacting Linksys or Belkin Technical Support. To find out how to contact us, click the “Contact Us” link on the home page of http://Linksys.com or http://www.belkin.com. If you are located outside the United States, you will need to choose your region/location first:

For Linksys.com:

http://www.linksys.com/us/change-region/

For Belkin.com:

http://www.belkin.com/us/ - Click the “Change Region” link at the bottom of the website and select your location

If I believe my product is defective and covered by this warranty, what do I need to do?

You will need to contact Technical Support for your region at the links above. So that we can help you, you will need to give us some information when you contact us:

• your product model, hardware revision and serial number;

• the name of your Internet Service Provider (ISP); and

• proof that you purchased the product, with the date of the purchase shown and place where it was purchased. WE WILL ALWAYS NEED A DATED PROOF OF ORIGINAL PURCHASE TO PROCESS WARRANTY CLAIMS.

Sometimes we will need you to send the product back to us so that we can fix or replace it. If we ask you to return your product to us by post, you will be given a Return Materials Authorization (RMA) number and we’ll tell you where to send the product. You will need to make sure the product is properly packaged and shipped, and you will be responsible for the costs of returning your product to us. We need to identify your product when it reaches us, so you’ll need to include the RMA number AND a copy of your dated proof of original purchase (please keep the original) with the returned product. We also recommend that you send the package by registered and insured mail or by overnight courier to protect the package while it is in transit.

What happens when I return my product?

Defective products covered by this warranty will be replaced without charge with the same product or an equivalent product of equal or greater value, or Belkin will provide you with a refund of the purchase price of the product, minus any rebates and discounts. The remedy offered will be determined by Belkin in its sole discretion.

We can only ship replacement or repaired products to locations in the country where the original product was purchased.

Belkin may need to delete all or part of your data to repair or replace your product. Belkin may also install software updates as part of warranty service. PLEASE MAKE SURE THAT YOU BACK UP ALL OF YOUR DATA ON THE PRODUCT BEFORE SENDING IT IN FOR REPAIR OR REPLACEMENT. BELKIN IS NOT RESPONSIBLE FOR ANY LOSS OF DATA OR SOFTWARE DURING WARRANTY SERVICE.

Replacements not covered under warranty or your rights under consumer law may be refused by place of purchase, or may be subject to charge.

Technical support

This warranty is not a service or support contract. Details on our technical support offerings and policies (including any applicable fees) can be found at http://www.belkin.com/support or http://support.linksys.com.

UNITED STATES AND CANADA

Belkin provides many different options to support you. Please click on or go to the appropriate website below for more details. Please make sure to change to your local country if necessary.

• Belkin and WeMo Products: http://www.belkin.com/support

• Linksys Products: http://support.linksys.com

Along with the Limited Warranty, Belkin provides Complimentary Assisted Technical Support for the Warranty Period to get your hardware up and running. Complimentary Assisted Technical Support includes technical support (by phone) and live chat (through your computer). At this time, live chat is only available in certain countries. Please visit our websites (indicated above) in your local area for details.

For additional support beyond the Complimentary Assisted Technical Support period or for assistance on advanced features beyond basic support, please contact our Technical Support team to learn more about how we can help you get the most out of your product. Please note that you may be assessed a fee to speak with our technician if you contact us outside the Complimentary Assisted Technical Support period.

Additional information on some of our Premium Support Offerings can be found at: Linksys Networking Products –http://www.linksys.com/us/premium-support/ Belkin and WeMo Networking Products – http://www.belkin.com/us/belkin-premium-support/ Please Note: Some of these offerings may not be offered in your country

Telephone support may not be available where you live and may be subject to charge.

Linksys WHW0303 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual