LG WM3700HWA/00, WM3700HVA/00 Owner’s Manual

OWNER'S MANUAL

WASHING MACHINE

ESPAÑOLENGLISH FRANÇAIS

Please read this owner's manual thoroughly before operating and keep it handy for reference at all times. Operating Instructions are available on the LG website at: https://us.smartthinq.com/images/pdfmanual/VH_FL_ VICTOR_899_MFL68005566_EN.pdf

WM3700H*A

MFL68005566

Rev.00_042318

www.lg.com

TABLE OF CONTENTS

3 SAFETY INSTRUCTIONS

3 IMPORTANT SAFETY INSTRUCTIONS

7 PRODUCT OVERVIEW

7 Parts 7 Accessories

8 INSTALLATION

8 Tools Needed 8 Installation Overview 9 Product Specifications 10 Choosing the Proper Location 11 Unpacking and Removing Shipping Bolts 12 Connecting the Water Lines 13 Connecting the Drain Hose 14 Leveling the Washer 15 Connecting to the Power Supply 15 Testing the Washer

16 OPERATION

18 SMART FUNCTIONS

18 LG SmartThinQ Application 21 Smart Diagnosis™ Function

22 MAINTENANCE

22 Regular Cleaning 24 Cleaning the Door Seal 24 Cleaning the Water Inlet Filters 25 Cleaning the Drain Pump Filter 26 Care in Cold Climates

27 TROUBLESHOOTING

27 FAQs: Frequently Asked Questions 28 Before Calling for Service

36 LIMITED WARRANTY

36 FOR USA 39 FOR CANADA 43 Warranty Exceptions (U.S. and Canada)

16 Using the Washer 17 Loading the Washer

This manual contains an abbreviated Operation section. For the complete Operation section, scan the QR code below or visit: https://us.smartthinq. com/images/pdfmanual/VH_FL_VICTOR_899_ MFL68005566_EN.pdf

SAFETY INSTRUCTIONS

3SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and follow all safety messages.

This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages will follow the safety alert symbol and either the word WARNING or CAUTION.

These words mean:

WARNING

If you do not follow instructions, it could result in death or serious injury.

CAUTION

If you do not follow instructions, it could result in minor or moderate injury or damage to the product.

All safety messages tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what may happen if the instructions are not followed.

IMPORTANT SAFETY INSTRUCTIONS

WARNING

To reduce the risk of explosion, re, death, electric shock, scalding or injury

to persons when using this product, follow basic precautions, including the following:

ENGLISH

California Safe Drinking Water and Toxic Enforcement Act

• This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Wash hands after handling. (USA only)

INSTALLATION

• Adhere to all industry recommended safety procedures including the use of long-sleeved gloves and safety glasses.

• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or broken parts, including a damaged cord or plug.

• Before use, the appliance must be properly installed as described in this manual.

• To reduce the risk of severe injury or death, follow all installation instructions.

• Refer to the INSTALLATION INSTRUCTIONS for detailed grounding procedures. Installation instructions are packed with the appliance for the installer’s reference. If the appliance is moved to a new location, have

it checked and reinstalled by qualied service personnel.

• Moving or installation of the appliance requires two or more people.

• Do not install the appliance in humid spaces.

• Store and install the appliance where it will not be exposed to temperatures below freezing or exposed to outdoor weather conditions.

• This appliance is not designed for maritime use or for mobile installations such as in RVs, trailers, or aircraft.

4 SAFETY INSTRUCTIONS

• Keep packing materials out of the reach of children. Packaging material can be dangerous for children. There is a risk of suffocation.

• Destroy the carton, plastic bag, and other packing materials after the appliance is unpacked. Children might use them for play. Cartons covered with rugs, bedspreads, or plastic sheets can become airtight chambers.

• The appliance must be installed and electrically grounded by qualied service personnel in accordance with local codes.

• Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.

• When installing or moving the appliance, be careful not to pinch, crush, or damage the power cord.

• Connect to a properly rated, protected, and sized power circuit to avoid electrical overload.

• This appliance must be positioned near to an electrical power supply.

• Disconnect the power cord, house fuse or circuit breaker before installing or servicing the appliance.

• The power cord of this appliance is equipped with a 3-prong (grounding) plug which mates with a standard 3-prong (grounding) wall outlet to minimize the possibility of electric shock from this appliance.

• Use new hoses when connecting the appliance to the water supply. Do not reuse old hoses.

OPERATION

• Read all instructions before using the appliance and save these instructions.

• Use this appliance only for its intended purpose.

• If the product has been submerged, contact an LG Electronics customer information center for instructions before resuming use.

• If you detect a strange sound, a chemical or burning smell, or smoke coming from the appliance, unplug it immediately, and contact an LG Electronics customer information center.

• Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used for two weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot-water system has not been used for

such a period, before using the appliance turn on all hot water faucets and let the water ow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is ammable, do not smoke or use an open ame during this time.

• Do not reach into the washer if the tub or drum, agitator, or any interior parts are moving. Before loading, unloading, or adding items, press Start/Pause and allow the tub or drum to coast to a complete stop before reaching inside.

• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety.

• Do not allow children or pets to play on, in or with the appliance. Close supervision is necessary when the appliance is used near children or pets.

• Keep laundry products out of children’s reach. To prevent injury to persons, observe all warnings on product labels.

• Repair or immediately replace all power cords that have become frayed or otherwise damaged. Do not use a cord that shows cracks or abrasion damage along its length or at either end.

• Never unplug the appliance by pulling on the power cord. Always grip the plug rmly and pull straight out from the outlet.

• Do not use an extension cord or adapter with this appliance.

• Do not grasp the power cord or touch the appliance controls with wet hands.

• Do not modify or extend the power cord.

• If the electrical supply cord is damaged, it must only be replaced by the manufacturer or its service agent or

a similar qualied person in order to avoid a hazard.

• Do not put oily or greasy clothing, candles or ammable materials on top of the appliance.

• Keep the area underneath and around your appliances free of combustible materials (lint, paper, rags, etc.),

gasoline, chemicals and other ammable vapors and liquids.

• Do not store or use gasoline or other ammable vapors and liquids in the vicinity of this or any other appliance.

• Do not mix chlorine bleach with ammonia or acids such as vinegar. Follow package directions when using laundry products. Incorrect usage can produce poisonous gas, resulting in serious injury or death.

• Never use harsh chemicals, abrasive cleaners, or solvents to clean the washer. They will damage the nish.

• Do not wash articles that have been previously cleaned in, washed in, soaked in, or spotted with gasoline,

dry-cleaning solvents, vegetable or cooking oil, or other ammable or explosive substances, as they give off

vapors that could ignite or explode.

• Do not add gasoline, dry cleaning solvents, or other ammable or explosive substances to the wash water. These substances give off vapors that could ignite or explode.

• In the event of a gas leak (propane gas, LP gas, etc.) do not operate this or any other appliance. Open a window or door to ventilate the area immediately.

• Do not tamper with controls.

• Fix the drain hose securely in place to avoid ooding.

• Do not abuse, sit on, or stand on the door of the appliance.

5SAFETY INSTRUCTIONS

ENGLISH

MAINTENANCE

• Do not repair or replace any part of the appliance. All repairs and servicing must be performed by qualied service personnel unless specically recommended in this owner’s manual. Use only authorized factory

parts.

• Disconnect this appliance from the power supply before cleaning and attempting any user maintenance. Turning the controls to the OFF position does not disconnect this appliance from the power supply.

• Remove any dust or foreign matter from the power plug pins.

• Do not disassemble or repair the appliance by yourself.

• Remove the door before the appliance is removed from service or discarded to avoid the danger of children or small animals getting trapped inside.

• Make sure the dispenser drawer or lid is closed at all times when not being lled with laundry products.

GROUNDING INSTRUCTIONS

• Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with

a qualied electrician or service personnel if you are in doubt whether the appliance is properly grounded. Do not modify the plug provided with the appliance; if it will not t the outlet, have a proper outlet installed by a qualied electrician.

• The appliance must be grounded. In the event of a malfunction or breakdown, grounding will reduce the risk of electric shock by providing a path of least resistance for electric current. The appliance is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is installed and grounded in accordance with all local codes and ordinances.

6 SAFETY INSTRUCTIONS

CAUTION

To reduce the risk of minor or moderate injury to persons, malfunction, or damage

to the product or property when using this product, follow basic precautions, including the following:

INSTALLATION

• Install the product on a rm and level oor.

OPERATION

• Do not place objects on top of the appliance.

• Turn off the water faucets and unplug the appliance if the appliance is to be left for an extended period of time, such as during vacations.

• ALWAYS follow the fabric care instructions supplied by the garment manufacturer.

• Use fabric softeners or products to eliminate static only as recommended by the manufacturer.

• Do not combine laundry products for use in one load unless specied on the label.

• Do not touch draining water which may be hot.

• If the drain hose and the water supply hose are frozen in winter, defrost them before using the appliance.

• Do not store or spill liquid detergents, cleaners, or bleaches (chlorine bleach, oxygen bleach) on the appliance. Doing so may result in corrosion, discoloration or damage to the surface of the appliance.

• Clothing or articles that are waterproof or water resistant must be washed in the Waterproof cycle only. (e.g. water resistant clothing, mattress covers, outdoor clothes, plastic mats, etc.) Otherwise, it may result

in personal injury or damage to the washer, clothes, walls, oor, and surrounding objects due to abnormal

vibration.

SAVE THESE INSTRUCTIONS

PRODUCT OVERVIEW

7PRODUCT OVERVIEW

Parts

Control Panel

Detergent Dispenser Drawer

Door Seal

Drum

Door

Leveling Feet

Drain Pump Filter Cover

Drain Pump Filter

Drain Hose

Water Inlets

Shipping Bolts

Power Cord

ENGLISH

Drain Hose

Accessories

Included Accessories

Non-skid pads

Hole caps (4)

Required Accessories

Hot/cold water hoses

(sold separately)

NOTE

• The images in this guide may be different from the actual components and accessories, which are subject to change by the manufacturer without prior notice for product improvement purposes.

• For your safety and for extended product life, use only authorized components. The manufacturer is not responsible for product malfunction or accidents caused by the use of separately purchased unauthorized components or parts.

Wrench

Optional Accessories

Pedestal or Pedestal washer

(sold separately)

Tie strap

Elbow bracket

(for securing drain

hose)

Stacking Kit

(sold separately)

8 INSTALLATION

INSTALLATION

Tools Needed

Pliers

Level

Installation Overview

Please read the following installation instructions rst after purchasing this product or transporting it to another

location.

Choosing the proper location

Unpacking and removing

shipping bolts

Connecting the water lines

Connecting the drain line

TEST!

Testing the washer

Leveling the washer Connecting to the power

supply

Product Specications

The appearance and specications listed in this manual may vary due to constant product improvements.

Electrical requirements 120 VAC @ 60 Hz Min. / Max. water pressure 20 – 120 psi (138–827 kPa)

Dimensions

Net weight 187.4 lb (85 kg) Max spin speed 1300 RPM

WARNING

• Moving or installation of the appliance requires two or more people. Failure to follow these instructions may result in injury.

• Store and install the appliance where it will not be exposed to temperatures below freezing or exposed to outdoor weather conditions. Failure to follow this warning can cause product or part failure, serious injury,

re, electric shock, or death.

• Properly ground the washer to conform with all governing codes and ordinances. Failure to follow this

warning can cause serious injury, re, electric shock, or death.

• To reduce the risk of electric shock, do not install the appliance in humid spaces. Failure to follow this

warning can cause serious injury, re, electric shock, or death.

• To ensure proper airow, do not block the large opening on the bottom of the washer with carpeting or other materials.

• Do not remove the ground prong. Do not use an adapter or extension cord. Plug into a grounded 3-prong

outlet. Failure to follow this warning can cause serious injury, re, electric shock, or death.

• Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel - Do not contact the following parts while the appliance is energized: pump, valve, motor, control board.

70 cm(W) X 77 cm(D) X 99 cm(H), 139.6 cm (D with door open) 27”(W) X 30 ¼”(D) X 39”(H), 55” (D with door open)

9INSTALLATION

ENGLISH

10 INSTALLATION

)

(139.6 cm)

(77 cm)

(10 cm)

(70 cm)

(2.5 cm)

(196.8 cm)

Choosing the Proper Location

Install the washer on a solid oor that is strong and

rigid enough to support the weight of the washer,

even when fully loaded, without exing or bouncing. If the oor has too much ex, you may need to reinforce it to make it more rigid. If the oor is not

solid, it may cause severe vibration and noise.

NOTE

• Before installing the washer, make sure the oor is clean, dry and free of dust, dirt, water and oil so the washer feet cannot slide easily. Leveling feet

that can move or slide on the oor can contribute to

excess vibration and noise due to poor contact with

the oor.

• If a drip pan must be used, take extra care to follow the instructions provided with the drip pan and make

sure the leveling feet are adjusted for rm and even

contact with the pan. Use of drip pans and failure to properly level the machine may result in increased vibration and noise during operation.

• Allow for sufcient space between the walls and the washer for installation.

Power Outlet

• The power outlet must be within 60 inches (1.5 m) of either side of the washer.

• The appliance and outlet must be positioned so that the plug is easily accessible.

• Do not overload the outlet with more than one appliance.

• The outlet must be grounded in accordance with current electrical wiring codes and regulations.

• Use a time-delay fuse or circuit breaker.

NOTE

• The washer must be installed on rm ooring to minimize vibration during the spin cycle. Concrete

ooring is best, but a wood oor is sufcient,

provided it is built to FHA standards.

Floor Installation

(62.6 cm)

1" 1"

(77 cm)

55"

(10 cm)

27"

(70 cm)(2.5 cm) (2.5 cm)

To ensure sufcient clearance for water lines, the drain line and airow, allow minimum clearances of at

least 1 inch (2.5 cm) at the sides and 4 inches (10 cm) behind the unit. Be sure to allow for wall,

door, or oor moldings that may increase the required

clearances.

(0.5 cm

Stacked or Pedestal Installation

(0.5 cm)

77 ½"

NOTE

• It is the personal responsibility and obligation of the product owner to have a proper outlet installed by

qualied service personnel.

Flooring

• To minimize noise and vibration, the washer must

be installed on a solidly constructed oor.

• Allowable slope under the entire washer is a maximum 1 inch (2.5 cm) difference from side to side or from front to back.

• Installing on carpeting and soft tile surfaces is not recommended.

• Never install the washer on a platform or weakly supported structure.

30 ¼"

27"

NOTE

• Refer to the instructions packaged with the optional pedestal kit before installing with a pedestal kit.

• Do not use a drip pan with a pedestal or pedestal washer installation as it can block the drawer. Using a drip pan may result in increased vibration and noise during operation.

11INSTALLATION

Unpacking and Removing Shipping Bolts

Unpack all shipping materials from the washer for proper operation and inspect it for shipping damage.

CAUTION

• Failure to remove shipping materials can cause excessive noise and vibration.

Lift the washer off the foam base.

After removing the carton and shipping material, lift the washer off the foam base. Make sure the plastic tub support comes off with the base and is not stuck to the bottom of the washer.

If you must lay the washer down to remove the base packaging materials, always protect the side of the washer and lay it carefully on its side. Do not lay the washer on its front or back.

Install the hole caps.

Locate the four hole caps included in the accessory pack and install them in the shipping bolt holes.

Cap

NOTE

• Save the bolt assemblies for future use. To prevent damage to internal components, do not transport the washer without reinstalling the shipping bolts.

• Failure to remove shipping bolts and retainers may cause severe vibration and noise, which can lead to permanent damage to the washer. The cord is secured to the back of the washer with a shipping bolt to help prevent operation with shipping bolts in place.

ENGLISH

Foam tub support

Remove the bolt assemblies.

Starting with the bottom two shipping bolts, use the wrench (included) to fully loosen all four shipping bolts by turning them counterclockwise. Remove the bolt assemblies by wiggling them slightly while pulling them out.

Shipping

bolt

Carton base

Retainer

12 INSTALLATION

Connecting the Water Lines

To avoid the risk of costly water damage, purchase and install new inlet hoses when installing the washer.

Check the ttings and seals.

Inspect the threaded tting on each hose and

make sure there is a rubber seal in place in both ends of each hose to prevent leaking.

Rubber seal Rubber seal

Water hose (to water inlet on washer)

Connect the water supply hoses.

Connect the water supply hoses to the hot and cold water faucets tightly by hand and then tighten another 2/3 turn with pliers. Connect the blue hose to a cold water faucet and the red hose to a hot water faucet.

Water hose (to tap)

Attach the water lines to the back of the

washer.

Attach the hot water line to the hot water inlet on the back of the washer. Attach the cold water line to the cold water inlet on the back of the washer.

Tighten the ttings securely. Turn ON both faucets

all the way and check for leaks at both ends of the hoses.

Cold

water

inlet

Hot water inlet

WARNING

• Do not overtighten the hoses or cross-thread the

hose ttings. Overtightening or cross-threading

can damage the valves or couplings, resulting in leaking and property damage.

• Do not reuse old hoses. Use only new hoses when installing the washer. Old hoses could leak

or burst causing ooding and property damage.

Contact an LG Customer Information Center for assistance in buying hoses.

Flush out the inlet hoses.

After connecting the inlet hoses to the water

faucets, turn on the water faucets to ush out

foreign substances (dirt, sand or sawdust) in the water lines. Let water drain into a bucket, and check the water temperature to make sure you've connected the hoses to the correct faucets.

NOTE

• Periodically check the hoses for cracks, leaks, and

wear, and replace the hoses every ve years. Do

not stretch the water hoses intentionally, and make sure that they are not pinched, crushed or kinked by other objects.

• Water supply pressure must be between 20 psi and 120 psi (138 – 827 kPa). If the water supply pressure is more than 120 psi, a pressure reducing valve must be installed.

• To provide optimum washing performance, the hot water temperature should be set at 120 – 130 °F (48 – 54 °C) and the cold at 60 °F (15 °C).

• The washer should never be installed or stored in a location subject to freezing temperatures. Damage to the water lines and internal mechanisms of the washer can result. If the washer was exposed to freezing temperatures prior to installation, allow it to stand at room temperature for several hours before use and check for leaks prior to operation.

• Do not use ood-preventing hoses with auto shutoff

devices. The devices can be tripped during ll and prevent the machine from lling properly.

13INSTALLATION

Connecting the Drain Hose

Connect the drain hose to either a standpipe or laundry tub.

NOTE

• The drain hose should always be properly secured. Failure to properly secure the drain hose can result

in ooding and property damage.

• The drain must be installed in accordance with any applicable local codes and regulations.

• Make sure that the drain hose is not stretched, pinched, crushed, or kinked.

• Do not install the drain hose with the end lower than

29.5 inches (0.7 m) or higher than 96 inches (2.4 m) above the bottom of the washer or more than 60 inches (1.5 m) away from the washer.

• Never create an airtight seal between the hose and the drain with tape or other means. If no air gap is present, water can be siphoned out of the tub resulting in poor wash/rinse performance or clothing damage.

Option 1: Standpipe

Clip the end of the hose into the elbow

bracket.

Connect the elbow bracket within 4 inches (10 cm) of the end of the drain hose. If the drain hose is extended more than 4 inches (10 cm) beyond the end of the elbow bracket, mold or microorganisms could spread to the inside of the washer.

Option 2: Laundry Tub

Clip the end of the hose into the elbow

bracket.

No more than 4 inches (10 cm)

Elbow bracket

Hang the end of the drain hose over the side

of the laundry tub.

Elbow bracket

Drain hose

Use a tie strap to secure the drain hose in

place.

ENGLISH

No more than 4 inches (10 cm)

Elbow bracket

Insert the end of the drain hose into the

standpipe.

Drain hose

Use a tie strap to secure the drain hose in

place.

Elbow bracket

14 INSTALLATION

Leveling the Washer

The drum of your new washer spins at very high speeds. To minimize vibration, noise, and unwanted

movement, the oor must be a level, solid surface.

NOTE

• Adjust the leveling feet only as far as necessary to level the washer. Extending the leveling feet more than necessary can cause the washer to vibrate.

• Before installing the washer, make sure that the

oor is clean, dry and free of dust, dirt, water and

oil so the washer feet cannot slide easily. Feet

that move or slide on the oor can contribute to

excessive vibration and noise due to poor contact

with the oor.

Position the washer in its nal location.

Take special care not to pinch, strain, or crush the water and drain lines. If you have a carpenter's level, you can place it across the top of the washer. The slope beneath the washer should not exceed 1 inch, and all four leveling feet must rest

rmly on the oor.

Level

Recheck the washer’s levelness.

Push or rock the top edges of the washer gently to make sure the washer does not rock. If the washer rocks, repeat steps 1-3.

CAUTION

• Using the washer without leveling it may cause excess vibration and noise, leading to a machine malfunction.

• Extend the leveling feet only to level the washer. If you extend the leveling feet unnecessarily, it may cause abnormal vibration of the washer.

Using Non-Skid Pads

If you install the washer on a slippery surface, it may move because of excessive vibration. Incorrect leveling may cause malfunction through noise and vibration. If this occurs, install the non-skid pads under the leveling feet and adjust the level.

Clean the oor to attach the non-skid pads.

Use a dry rag to remove and clean foreign objects or moisture. If moisture remains, the non-skid pads may slip.

Adjust the lower leveling feet.

Turn in one direction to raise the washer or the other direction to lower it.

Raise Lower

Tighten the locknuts.

Turn the locknuts counter-clockwise and tighten them when the washer is level.

Lock nut

Tighten all 4 lock

nuts securely

Adjust the level after placing the washer in the

installation area.

Place the adhesive side of the non-skid pad

on the oor.

It is most effective to install the non-skid pads under the front leveling feet. If it is hard to place the pads under the front leveling feet, place them under the back leveling feet.

This side up

Adhesive side

Remove backing

Recheck the washer’s levelness.

Push or rock the top edges of the washer gently to make sure that the washer does not rock. If the washer rocks, level the washer again.

15INSTALLATION

Connecting to the Power Supply

The washer should be plugged into a 120-VAC, 60 Hz grounded 3-prong outlet. Plug in the washer.

WARNING

• Do not use a worn or damaged power cord or power plug. Replace or repair it immediately.

Failure to do so may result in death, re, electric

shock, or malfunction.

• Do not modify the power cord and plug provided with the appliance. Take care not to damage it when installing or moving the washer. Failure to

do so may result in death, re, electric shock, or

malfunction.

• Make sure that the washer is grounded.

• Connect this washer to a grounded outlet conforming to the rating prior to use. Failure

to do so may result in re, electric shock, or

malfunction.

• Do not damage or cut off the ground prong of

the power cord. Doing so may cause death, re,

electric shock, or product malfunction.

• Improper connection of the equipment-grounding conductor can result in risk of electric shock.

Check with a qualied electrician or service

technician if you are in doubt as to whether the

appliance is properly grounded. If it does not t

the outlet, have a proper outlet installed by a

qualied electrician

• The appliance and outlet must be positioned so that the plug is easily accessible.

• Do not use adapters or extension cords. Doing

so may result in serious injury, re, electric

shock, or death.

• For best performance, plug the washer into its own individual outlet. This helps prevent overloading house wiring circuits which could

cause a re hazard from overheated wires.

• If necessary, use a new, UL-listed 3-prong adapter or 3-wire extension cord with a 3-prong (grounding) plug rated at no less than the branch circuit. Do not use an extension cord longer than 3 feet. Failure to follow these warnings may

result in serious injury, re, electric shock, or

death.

Testing the Washer

Check if the washer is properly installed and run a test cycle.

Load the washer with 6 pounds of laundry

(approximately 6 thick bath towels).

Press the Power button.

Press the Rinse+Spin button.

Press the Start/Pause button.

The wash cycle starts.

Check if water is supplied, that the machine does

not rock or vibrate excessively, and that it drains well during the spin cycle.

NOTE

• If water leaks during water supply, see Connecting the Water Lines to connect them properly.

• If the washer rocks and vibrates excessively, see Leveling the Washer to level it again.

• If the drain does not work, see Connecting the Drain Hose to install the hose properly.

ENGLISH

16 OPERATION

OPERATION

Using the Washer

WARNING

• To reduce the risk of re, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before operating this appliance.

Sort Laundry and Load the Washer

Sort laundry by fabric type, soil level, color and load size, as needed. Open the door and load items into the washer.

If using detergent pods, place pod in drum before loading laundry.

Add Cleaning Products.

Add the proper amount of HE (High-Efciency) detergent to the detergent

dispenser. If desired, add bleach or fabric softener to the appropriate areas of the dispenser drawer. Do not place liquid or powdered detergent pods in the dispenser.

Turn on the Washer

Press the Power button to turn on the washer. The lights above the cycle buttons will illuminate and a chime will sound.

Select a Cycle

Turn the Cycle Selector Knob until the desired cycle is selected. The preset Temp., Spin, Soil and option settings for that cycle will be shown. Pressing the Start/Pause button without selecting a cycle will cause the Normal cycle to begin immediately.

Adjust Settings

Default settings for the selected cycle can now be changed, if desired, using the

cycle modier and option buttons.

• Not all modiers and options are available on all cycles. A different chime will sound and the LED will not come on if the selection is not allowed.

Begin Cycle

Press the Start/Pause button to begin the cycle. The washer will agitate briey without water to measure the weight of the load. If the Start/Pause button is not pressed within 60 minutes, the washer will shut off and all settings will be lost.

End of Cycle

When the cycle is nished, a melody will sound. Immediately remove your

clothing from the washer to reduce wrinkling. Check around the door seal when removing the load for small items that may be caught in the seal.

NOTE

• The washer rotates the laundry in a way that allows it to use less water while still fully saturating your clothing. It is normal to not be able to see water during the wash cycle.

• If the temperature or the water level inside the machine is too high, the door will not unlock when the Start/ Pause button is pressed. To open the door in these circumstances, press Add Garments. To stop a cycle and drain the water completely, turn the power off, then on, and then press Rinse+Spin.

17OPERATION

Loading the Washer

• Check and empty pockets. Paper clips, coins, matches, etc. can damage clothing and the washer.

• Close zippers and hooks, and tie drawstrings to prevent snagging or tangling of clothes.

• Pretreat heavily stained areas for best results.

• Combine large and small items in a load. Load large

items rst. Large items should not be more than half

of total load.

• The washer can be fully loaded, but the drum should not be tightly packed with items. The door of the washer must close easily.

• Do not wash single small items. Add 1-2 similar items to the load to prevent an out-of-balance load.

• Wash thick, bulky items individually. Heavy blankets, comforters, bedspreads, or pet beds can get tangled or cause an unbalanced load if combined with other items.

• Do not wash/spin waterproof items. Washing raincoats or sleeping bags may result in abnormal vibration or may cause the load to bounce, which could damage the drum.

• Wash small, light items in a mesh bag. Items like underwear can get caught in the door seal, and a brassiere hook may damage other items or the drum.

• Brush off heavy soil, dust, and hair from items before washing. Excess dirt or sand can abrade other fabrics and lead to poor wash performance.

• For best performance, load clothes as shown.

• Sorting Laundry

• Adding Cleaning Products

• Control Panel

• Wash Cycles

• Cycle Guide

• Cycle Modier Buttons

• Option Buttons

ENGLISH

- Load clothes loosely, and do not overll the drum.

Clothes need room to circulate in order to get clean.

- Do not press down on items while stacking them in

the drum.

18 SMART FUNCTIONS

SMART FUNCTIONS

LG SmartThinQ Application

The LG SmartThinQ application allows you to communicate with the appliance using a smartphone.

Before Using LG SmartThinQ

• For appliances with the or logo

Use a smartphone to check the strength of

the wireless router (Wi-Fi network) near the appliance.

• If the distance between the appliance and the wireless router is too far, the signal strength becomes weak. It may take a long time to register or installation may fail.

Turn off the Mobile data or Cellular Data on your

smartphone.

• If the appliance is having trouble connecting to the Wi-Fi network, it may be too far from the router. Purchase a Wi-Fi repeater (range extender) to improve the Wi-Fi signal strength.

• The network connection may not work properly depending on the Internet service provider.

• The Wi-Fi connection may not connect or may be interrupted because of the home network environment.

• If the appliance cannot be registered due to problems with the wireless signal transmission, unplug the appliance and wait about a minute before trying again.

• If the rewall on your wireless router is enabled,

disable the rewall or add an exception to it.

• The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)

• Smartphone user interface (UI) may vary depending on the mobile operating system (OS) and the manufacturer.

• If the security protocol of the router is set to WEP, network setup may fail. Change the security protocol (WPA2 is recommended), and register the product again.

Connect your smartphone to the wireless router.

NOTE

• To verify the Wi-Fi connection, check that Wi-Fi

icon on the control panel is lit.

• The appliance supports 2.4 GHz Wi-Fi networks only. To check your network frequency, contact your Internet service provider or refer to your wireless router manual.

• LG SmartThinQ is not responsible for any network connection problems or any faults, malfunctions, or errors caused by network connection.

• The surrounding wireless environment can make the wireless network service run slowly.

Installing the LG SmartThinQ Application

Search for the LG SmartThinQ application from the Google Play Store or Apple App Store on a smart phone. Follow instructions to download and install the application.

19SMART FUNCTIONS

LG SmartThinQ Application Features

• For appliances with the or logo

Washer Cycle (Remote Start, Downloaded)

Set or download any preferred cycle and operate by remote control.

Tub Clean Coach

This function shows how many cycles remain before it is time to run the Tub Clean cycle.

Smart Diagnosis™

This function provides useful information for diagnosing and solving issues with the appliance based on the pattern of use.

Energy Monitoring

The washer energy usage is affected by the cycles and options so you may see some changes in energy usage from one cycle to another.

Push Alerts

When the cycle is complete or the appliance has problems, you have the option of receiving push

notications on a smart phone.

Settings

Set the product nickname and delete product.

Using Washer Cycle

Remote Start

Use a smart phone to control the appliance remotely or check to see how much time is left in the cycle.

Using Remote Start

Press the Power button.

Load the laundry.

Press and hold Remote Start button for 3

seconds to enable the Remote Start function.

Start a cycle from the LG SmartThinQ application

on your smart phone.

NOTE

• Once the Remote Start mode is enabled, you can start a cycle from the LG SmartThinQ smartphone application. If the cycle is not started, the machine will wait to start the cycle until it is turned off remotely from the application or the Remote Start mode is disabled.

• When Remote Start is turned on, the door is automatically locked.

ENGLISH

NOTE

If you change your wireless router, Internet service

•

provider, or password, delete the registered appliance from the LG SmartThinQ application and register it again.

• This information is current at the time of publication. The application is subject to change for product improvement purposes without notice to users.

Disabling Remote Start

When the Remote Start is activated, press and hold the Remote Start button for 3 seconds.

Downloaded

Download new and specialized cycles that are not included in the standard cycles on the appliance.

Appliances that have been successfully registered

can download a variety of specialty cycles specic to

the appliance. Only one cycle can be stored on the appliance at a

time. Once cycle download is completed in the appliance,

the appliance keeps the downloaded cycle until a new cycle is downloaded.

20 SMART FUNCTIONS

Wireless LAN Module Specications

Model LCW-004 Frequency Range 2412 - 2462 MHz

IEEE 802.11 b : 22.44 dBm

Output Power (Max)

FCC Notice (For transmitter module contained in this product)

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1) This device may not cause harmful interference and

2) This device must accept any interference received, including interference that may cause undesired operation of the device.

Any changes or modications in construction of this

device which are not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

IEEE 802.11 g : 24.68 dBm

IEEE 802.11 n : 24.11 dBm

FCC RF Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

This equipment should be installed and operated with a minimum distance of 20 cm (7.8 inches) between the antenna and your body. Users must follow the

specic operating instructions for satisfying RF

exposure compliance.

Industry Canada Statement (For transmitter module contained in this product)

This device complies with Industry Canada’s applicable licence-exempt RSSs. Operation is subject to the following two conditions:

1) This device may not cause interference; and

2) This device must accept any interference, including interference that may cause undesired operation of the device.

IC Radiation Exposure Statement

This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment.

This equipment should be installed and operated with a minimum distance of 20 cm (7.8 inches) between the antenna and your body.

NOTE

• THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO OR TV INTERFERENCE CAUSED BY UNAUTHORIZED MODIFICATIONS TO THIS EQUIPMENT. SUCH MODIFICATIONS COULD VOID THE USER’S AUTHORITY TO OPERATE THE EQUIPMENT.

Open Source Software Notice Information

To obtain the source code under GPL, LGPL, MPL, and other open source licenses, that is contained in this product, please visit http://opensource.lge.com. In addition to the source code, all referred license terms, warranty disclaimers and copyright notices are available for download.

LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to opensource@lge.com. This offer is valid for a period of three years after our last shipment of this product. This offer is valid to anyone in receipt of this information.

21SMART FUNCTIONS

Smart Diagnosis™ Function

Should you experience any problems with the appliance, it has the capability of transmitting data via your telephone to the LG Customer Information Center. NFC or Wi-Fi equipped models can also transmit data to a smartphone using the LG SmartThinQ application.

Smart Diagnosis™ through the Customer Information Center

• For appliances with the or logo

This method allows you to speak directly to our trained specialists. The specialist records the data transmitted from the appliance and uses it to analyze the issue, providing a fast and effective diagnosis.

Call the LG Electronics Customer Information

Center at: (LG U.S.A.) 1-800-243-0000 (LG Canada) 1-888-542-2623

When instructed to do so by the call center, place

the mouthpiece of the phone close to the Smart Diagnosis™ icon. Do not press any other buttons.

NOTE

• Smart Diagnosis™ cannot be activated unless the appliance can be turned on using the Power button. If the appliance cannot be turned on, troubleshooting must be done without using Smart Diagnosis™.

• For best results, do not move the phone while the tones are being transmitted.

• If the call center agent is not able to get an accurate recording of the data, you may be asked to try again.

• The Smart Diagnosis™ function depends on the local call quality.

• Bad call quality may result in poor data transmission from your phone to the call center, which could cause Smart Diagnosis™ to malfunction.

LG SmartThinQ Smart Diagnosis™

• For appliances with the or logo

Use the Smart Diagnosis feature in the LG SmartThinQ application for help diagnosing issues with the appliance without the assistance of the LG Customer Information Center.

Follow the instructions in the LG SmartThinQ application to perform a Smart Diagnosis using your smartphone.

NOTE

ENGLISH

Press and hold Temp. for three seconds.

Keep the phone in place until the tone

transmission has nished.

• For best results, do not move the phone while the tones are being transmitted.

• If the call center agent is not able to get an accurate recording of the data, you may be asked to try again.

Once the countdown is over and the tones have

stopped, resume your conversation with the call center agent, who will then be able to assist you using the information transmitted for analysis.

22 MAINTENANCE

MAINTENANCE

WARNING

To reduce the risk of re, electric shock, or injury to persons, read this entire owner's manual,

including the Important Safety Instructions, before operating this washer.

• Unplug the washer before cleaning to avoid the risk of electric shock. Failure to follow this warning can

cause serious injury, re, electric shock, or death.

• Do not use volatile substances (benzene, paint thinner, alcohol, acetone, etc.), abrasive cleaners, or detergents with strong chemical components when cleaning the washer. Doing so may cause discoloration

or damage to the machine, or may cause a re.

Regular Cleaning

Care After Wash

After the cycle is nished, wipe the door and the

inside of the door seal to remove any moisture.

• Leave the door open to dry the drum interior.

• Wipe the body of the washer with a dry cloth to remove any moisture.

Cleaning the Exterior

Proper care of your washer can extend its life.

Door:

Wash with a damp cloth on the outside and inside and then dry with a soft cloth.

Exterior:

• Immediately wipe off any spills.

• Wipe with a damp cloth.

• Do not touch the surface or the display with sharp objects.

Care and Cleaning of the Interior

• Use a towel or soft cloth to wipe around the washer door opening and door glass.

• Always remove items from the washer as soon as the cycle is complete. Leaving damp items in the washer can cause wrinkling, color transfer, and odor.

• Run the Tub Clean cycle once a month, or more often if needed, to remove detergent buildup and other residue.

Cleaning the Drum

Over time, residue may build up in the drum, leading to mildew or a musty odor. Run the Tub Clean cycle monthly to remove residue and prevent odor. Run the cycle more often under heavy use conditions or if odor is already present.

Remove any clothing from the drum.

Add cleaning agents.

Cleaner Instructions

Drum cleaner Add to main detergent

Lime scale remover

Liquid chlorine bleach

Powdered cleaner

Cleaning tablets Place directly into washer drum

• For other drum cleaning products, follow the cleaner manufacturer’s instructions and recommendations.

• Do not exceed the maximum ll line when adding bleach or powdered cleaners. Powdered detergent may remain in the drum after cleaning.

Close the door and press the Power button to

turn the washer on.

compartment of detergent dispenser

Add to bleach compartment of detergent dispenser

Pull out liquid detergent cup before adding to main detergent compartment

23MAINTENANCE

Turn the cycle selector to select the Tub Clean

cycle.

Press the Start/Pause button to begin the cycle.

Selecting any other cycle after Tub Clean has been selected will cause the Tub Clean cycle to be cancelled.

After the cycle ends, open the door and allow the

drum interior to dry completely.

NOTE

• Never load laundry while using Tub Clean. The laundry may be damaged or contaminated with cleaning products. Make sure to run the Tub Clean cycle only when the drum is empty.

• Leave the door open after nishing the laundry, to keep the drum clean.

• Tub Clean should be repeated monthly.

• If mildew or musty smell already exists, run Tub Clean once a week for three consecutive weeks.

Automatic Alert for Tub Clean

When the power is on and the message blinks on the display, it means the washer drum needs cleaning. Use the Tub Clean cycle to clean the washer drum. The frequency of the automatic alert's appearance depends on how often the washer is used, however the message will generally appear every one to two months.

Removing Mineral Buildup

In areas with hard water, mineral scale can form on internal components of the washer. Periodically clean the mineral buildup on the internal components to extend the lifespan of the washer. Use of a water softener is recommended in areas with hard water.

• Use a descaler, such as Washer Magic®, to remove visible mineral buildup on the washer drum.

After descaling, always run the Tub Clean cycle before washing clothing.

• Mineral scale and other spots may be removed from the stainless steel drum using a soft cloth soaked in stainless steel cleaner.

• Do not use steel wool or abrasive cleaners.

NOTE

• If you use a descaler or tub cleaner during the Tub Clean cycle, use the Rinse+Spin cycle to rinse the washer drum before running your next wash cycle.

Cleaning the Detergent Dispenser Drawer

Leaving detergent in the detergent dispenser drawer for an extended period of time or using the washing machine for a long period of time may cause the build-up of scales in the detergent dispenser drawer. Pull out and clean the detergent dispenser drawer once a week.

Slide the detergent dispenser drawer out as far as

it will go.

ENGLISH

Press down hard on the disengage button and

pull out the detergent dispenser drawer.

Remove the inserts from the drawer.

Clean the inserts with warm water.

• Use a soft cloth or brush to remove any residue.

• Use water only when cleaning the drawer and inserts.

24 MAINTENANCE

Wipe off any moisture with a dry towel or cloth

after cleaning.

Replace the detergent dispenser drawer.

WARNING

• Do not spray water inside the cabinet. Doing so

may cause re or electric shock.

Cleaning the Door Seal

Clean the door seal once a month to prevent build-up of dirt.

Wear rubber gloves and protective goggles.

Cleaning the Water Inlet Filters

If the washer does not ll properly, an error message will show on the display. The inlet valve lter screens

could be plugged by hard water scale, sediment in the water supply, or other debris.

CAUTION

• The inlet screens protect the delicate parts of the inlet valve from being damaged by particles that could enter the valves with the water supply.

Operating the washer with these lters removed

could cause a valve to stick open resulting in

ooding and/or property damage

• If you use the washer in an area with hard water,

the inlet lter may clog due to lime buildup.

Turn off both water faucets completely.

Unscrew the hot and cold water hoses from

the back of the washer.

Carefully remove the lters from the water

valves.

Dilute 3/4 cup (177 ml) of liquid chlorine

bleach in 1 gallon (3.8 L) of water.

Wipe around the door seal.

Soak a sponge or a soft cloth in this diluted solution and wipe all around the door seal.

Wipe dry.

After cleaning, wipe up any moisture with a dry towel or cloth.

Leave the door open to allow the door seal to

dry completely.

CAUTION

• Cleaning the door seal with undiluted bleach may cause malfunction of the door seal and washer parts. You must add water to the bleach before using it.

Remove foreign objects and soak the lters in

white vinegar or a lime scale remover.

If using a lime scale remover, follow the manufacturer’s instructions. Be careful not to

damage the lters while cleaning them.

Rinse lters thoroughly and press them back

into place.

Flush then reattach the water hoses.

Before reattaching the hoses, ush the hoses and

water lines by running several gallons of water into a bucket or drain, preferably with the faucets

wide open for maximum ow.

NOTE

• An message may blink on the display when the

water pressure is weak or an inlet lter is clogged with dirt. Clean the inlet lter.

25MAINTENANCE

Cleaning the Drain Pump Filter

The washer fails to drain if the drain pump lter is clogged. Periodically clean the drain lter to prevent

clogging with foreign objects.

WARNING

• Opening the drain lter will result in water overowing if there is water in the washer drum.

Use a bucket if the drum is not completely

drained before you open the drain lter.

• Using the washer without the drain lter or with an incorrectly assembled drain lter may cause

leaks or malfunctioning of the washer.

Turn off the machine and unplug it.

Open the drain pump lter cover.

Recap the plug onto the drain hose and attach

the drain hose.

Insert the drain pump lter.

Close the drain pump lter cover.

NOTE

• An message blinks on the display when the

drain pump lter is clogged with dirt. Clean the drain pump lter.

ENGLISH

Drain any remaining water.

Unclip the drain hose and remove the plug from the drain hose to drain the remaining water.

Remove the pump lter.

Twist the pump lter counterclockwise to remove.

Clean the pump lter and opening.

26 MAINTENANCE

Care in Cold Climates

Storing the Washer

If the washer will not be used for an extended period of time and is in an area that could be exposed to freezing temperatures, perform the following steps to protect the washer from damage.

Turn off the water supply.

Disconnect the hoses from the water supply and

drain any water from the hoses.

Plug the power cord into a properly grounded

electrical outlet.

Add 1 gallon of nontoxic recreational vehicle (RV)

antifreeze to the empty drum and close the door. Never use automotive antifreeze.

When the Water Line is Frozen

Turn off the faucets connected to the water lines.

Pour hot water on the frozen faucets to thaw the

water lines and remove them.

Immerse the water lines in hot water to thaw

them.

Connect the water lines with the water inlets of

the washer and with the faucets. See Connecting the Water Lines for details.

Turn on the faucets.

Press the Power button.

Press the Spin button.

Press the Start/Pause button. Verify the water

lls properly.

Press the Power button, then select Spin.

Press the Start/Pause button to start the drain

pump.

Allow the drain pump to run for one minute, then

press the Power button to shut off the washer. This will expel some of the antifreeze, leaving enough to protect the washer from damage.

Unplug the power cord, dry the drum interior with

a soft cloth, and close the door.

Remove the inserts from the dispenser. Drain any

water in the compartments and let them dry.

Store the washer in an upright position.

To remove the antifreeze from the washer after

storage, run a complete Speed Wash cycle using detergent.

• Do not add laundry to this cycle.

When the Drain Line is Frozen

Pour hot water in the washer drum and close the

lid. Wait for 1-2 hours.

Press the Power button after thawing.

Press the Spin button to select draining and

spinning.

Press the Start/Pause button. Check to make

sure the water drains.

TROUBLESHOOTING

27TROUBLESHOOTING

FAQs: Frequently Asked Questions

Q: Why does my washer make loud banging noises while it is lling with water?

A: This is actually a problem with the plumbing in your home. When the water valve in the washer shuts

off, it can cause pipes in your home to move, resulting in a loud banging noise. This effect, called water hammer, can be reduced by installing an item called a water hammer arrestor. Add-on arrestors can be purchased through your local hardware or home improvement store.

Q: Why is there so little water in my washer? How can it clean the clothes?

A: HE (High-Efciency) washers are designed to properly wash your laundry while using a minimum

amount of water and energy. Because the water volume is low, the small amount of detergent used is more concentrated in the water, resulting in excellent cleaning performance.

Q: When I press a button, why does my washer beep and then nothing happens?

A: • The Control Lock feature is turned on. To turn off Control Lock, turn the washer on, then press and

hold the button that has "*Control Lock" on or under it for three seconds.

• Power or Signal is off.

ENGLISH

A: If you are using powdered laundry detergent, load it in the main detergent dispenser after removing

Where should I pour my OxiClean™ or other powdered laundry products when doing my

laundry?

the liquid detergent insert. Powdered laundry agents such as OxiClean™ or powdered color safe bleach should be put directly into the tub. These products can be put in the empty tub before loading or on top of the laundry after loading the machine.

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