LG V500EM Users manual

Download

USER GUIDE

LM-V500EM

ENGLISH

MFL00000000 (1.0)

www.lg.com

ENGLISH

About this user guide

Thank you for choosing this LG product. Please carefully read this user guide before using the device for the first time to ensure safe and proper use.

• Always use genuine LG accessories. The supplied items are designed

only for this device and may not be compatible with other devices.

• This device is not suitable for people who have a visual impairment due

to the touchscreen keyboard.

• Descriptions are based on the device default settings.

• Default apps on the device are subject to updates, and support for

these apps may be withdrawn without prior notice. If you have any questions about an app provided with the device, please contact an LG Service Centre. For user-installed apps, please contact the relevant service provider.

• Modifying the device’s operating system or installing software from

unofficial sources may damage the device and lead to data corruption or data loss. Such actions will violate your LG licence agreement and void your warranty.

• Some content and illustrations may differ from your device, depending

on the area, service provider, software version, or OS version, and are subject to change without prior notice.

• Software, audio, wallpaper, images, and other media supplied with

your device are licenced for limited use. If you extract and use these materials for commercial or other purposes, you may be infringing copyright laws. As a user, you are fully responsible for the illegal use of media.

• Additional charges may incur for data services, such as messaging,

uploading, downloading, auto-syncing and location services. To avoid additional charges, select a data plan suitable to your needs. Contact your service provider to obtain additional details.

• This user guide is written in major languages for each country.

Depending on the language used, content may partly differ.

Instructional notices

WARNING: Situations that could cause injury to the user and third

CAUTION: Situations that may cause minor injury or damage to the

NOTE: Notices or additional information.

parties.

device.

2About this user guide

Table of contents

5 Guidelines for safe and efficient use

Custom-designed Features

15 Camera features 30 Sound quality and effects

features

31 Floating Bar 34 Google Assistant 35 Audio recording features 37 Fingerprint recognition 41 Face Recognition 45 Multi-tasking feature 47 Always-on display 48 Quick Help 48 Notes on Water Resistant

Properties

Basic Functions

52 Product components and

accessories

53 Parts overview 56 Turning the power on or off 57 Installing the SIM card 59 Inserting the memory card 60 Removing the memory card 61 Battery 64 Touch screen 67 Home screen 77 Screen lock 82 Memory card encryption 83 Taking screenshots 84 Entering text 88 Content sharing 90 Do not disturb

Useful Apps

92 Installing and uninstalling apps 93 App trash 94 App Shortcuts 95 Phone 99 Messaging 100 Camera 118 Gallery 122 Contacts 125 QuickMemo+ 127 Clock 128 Calendar 129 Tasks 129 Music 130 Calculator 130 LG Health 132 E-mail 134 File Manager 134 Smart Doctor 135 LG Mobile Switch 135 Downloads 136 SmartWorld 137 RemoteCall Service 137 Cell Broadcast 137 Google apps

Settings

141 Settings 141 Network 154 Sound 156 Display 158 General

Appendix

171 LG Language Settings 171 LG Bridge 172 Phone software update 174 Anti-Theft Guide 175 Open Source Software Notice

Information

175 Regulatory information

(Regulation ID number, E-labeling,

etc.)

176 Trademarks 177 DECLARATION OF

CONFORMITY

177 Contact office for compliance of

this product

177 Wi-Fi (WLAN) 178 More information 182 FAQ

4Table of contents

Guidelines for safe and efficient use

Please read these simple guidelines. Not following these guidelines may be dangerous or illegal.

Should a fault occur, a software tool is built into your device that will gather a fault log. This tool gathers only data specific to the fault, such as signal strength, cell ID position in sudden call drop and applications loaded. The log is used only to help determine the cause of the fault. These logs are encrypted and can only be accessed by an authorised LG Repair centre should you need to return your device for repair.

Information about the RF exposure from FCC

In August 1996, the Federal Communications Commission (FCC) of the United States, with its action in Report and Order FCC 96-326, adopted an updated safety standard for human exposure to radio frequency (RF) electromagnetic energy emitted by FCC regulated transmitters. Those guidelines are consistent with the safety standard previously set by both international and U.S. standards. The design of this device complies with FCC guidelines and these international standards.

Part 15.19 statement

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that

may cause undesired operation.

Part 15.21 Statement

Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment.

6Guidelines for safe and efficient use

Body-worn Operation

This device was tested for typical bodyworn operations with the back of the device kept 0.39 inches (1cm) between the user’s body and the back of the device. To comply with FCC RF exposure requirements, a minimum separation distance of

0.39 inches (1cm) must be maintained between the user’s body and the back of the device.

Any beltclips, holsters, and similar accessories containing metallic components may not be used. Body-worn accessories that cannot maintain 0.39 inches (1cm) separation distance between the user’s body and the back of the device, and have not been tested for typical body-worn operations may not comply with FCC RF exposure limits and should be avoided.

Part 15.105 Statement

This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

7Guidelines for safe and efficient use

Product care and maintenance

• Use only in-box accessories which are authorised by LG. LG does not guarantee

any damage or failure which is caused by third party accessories.

• Some contents and illustrations may differ from your device without prior

notice.

• Do not disassemble this unit. Take it to a qualified service technician when repair

work is required.

• Repairs under warranty, at LG’s discretion, may include replacement parts

or boards that are either new or reconditioned, provided that they have functionality equal to that of the parts being replaced.

• Keep away from electrical appliances such as TVs, radios and personal

computers.

• The unit should be kept away from heat sources such as radiators or cookers.

• Do not drop.

• Do not subject this unit to mechanical vibration or shock.

• Switch off the device in any area where you are required to by special

regulations. For example, do not use your device in hospitals as it may affect sensitive medical equipment.

• Do not handle the device with wet hands while it is being charged. It may cause

an electric shock and can seriously damage your device.

• Do not charge a handset near flammable material as the handset can become

hot and create a fire hazard.

• Use a dry cloth to clean the exterior of the unit (do not use solvents such as

benzene, thinner or alcohol).

• Do not charge the device when it is on soft furnishings.

• The device should be charged in a well ventilated area.

• Do not subject this unit to excessive smoke or dust.

• Do not keep the device next to credit cards or transport tickets; it can affect the

information on the magnetic strips.

• Do not tap the screen with a sharp object as it may damage the device.

8Guidelines for safe and efficient use

• Do not expose the device to liquid or moisture.

• Use accessories like earphones cautiously. Do not touch the antenna

unnecessarily.

• Do not use, touch or attempt to remove or fix broken, chipped or cracked glass.

Damage to the glass display due to abuse or misuse is not covered under the warranty.

• Your device is an electronic device that generates heat during normal operation.

Extremely prolonged, direct skin contact in the absence of adequate ventilation may result in discomfort or minor burns. Therefore, use care when handling your device during or immediately after operation.

• If your device gets wet, immediately unplug it to dry off completely. Do not

attempt to accelerate the drying process with an external heating source, such as an oven, microwave or hair dryer.

• The liquid in your wet device, changes the colour of the product label inside your

device. Damage to your device as a result of exposure to liquid is not covered under your warranty.

• A mobile device requires proper air circulation in order to dissipate heat. Direct

skin contact and inadequate circulation of air flow to the device may cause the device to overheat. The device must be at least 1.0cm from between the user’s body.

• Prevent dust of any other foreign substances from getting into the Charger/

USB cable port. It may cause heat or fire.

Efficient device operation

Electronics devices

All devices may receive interference, which could affect performance.

• Do not use your device near medical equipment without requesting permission.

Please consult your doctor to determine if operation of your device may interfere with the operation of your medical device.

• Pacemaker manufacturers recommend that you leave at least 15 cm of space

between other devices and a pacemaker to avoid potential interference with the pacemaker.

• This device may produce a bright or flashing light.

• Some hearing aids might be disturbed by devices.

9Guidelines for safe and efficient use

• Minor interference may affect TVs, radios, PCs etc.

• Useyourdeviceintemperaturesbetween0ºCand35ºC,ifpossible.Exposing

your device to extremely low or high temperatures may result in damage, malfunction, or even explosion.

Road safety

Check the laws and regulations on the use of devices in the area when you drive.

• Do not use a hand-held device while driving.

• Give full attention to driving.

• Pull off the road and park before making or answering a call if driving conditions

so require.

• RF energy may affect some electronic systems in your vehicle such as car

stereos and safety equipment.

• When your vehicle is equipped with an air bag, do not obstruct with installed

or portable wireless equipment. It can cause the air bag to fail or cause serious injury due to improper performance.

• If you are listening to music whilst out and about, please ensure that the volume

is at a reasonable level so that you are aware of your surroundings. This is of particular importance when near roads.

Avoid damage to your hearing

To prevent possible hearing damage, do not listen at high volume levels for long periods.

Damage to your hearing can occur if you are exposed to loud sound for long periods of time. We therefore recommend that you do not turn on or off the handset close to your ear. We also recommend that music and call volumes are set to a reasonable level.

• When using headphones, turn the volume down if you cannot hear the people

speaking near you, or if the person sitting next to you can hear what you are listening to.

• Excessive sound pressure from earphones and headphones can cause

hearing loss.

10Guidelines for safe and efficient use

Glass Parts

Some parts of your device are made of glass. This glass could break if your device is dropped on a hard surface or receives a substantial impact. If the glass breaks, do not touch or attempt to remove it. Stop using your device until the glass is replaced by an authorised service provider.

Blasting area

Do not use the device where blasting is in progress. Observe restrictions and follow any regulations or rules.

Potentially explosive atmospheres

• Do not use your device at a refueling point.

• Do not use near fuel or chemicals.

• Do not transport or store flammable gas, liquid or explosives in the same

compartment of your vehicle as your device or accessories.

In aircraft

Wireless devices can cause interference in aircraft.

• Turn your device off before boarding any aircraft.

• Do not use it on the ground without permission from the crew.

Children

Keep the device in a safe place out of the reach of small children. It includes small parts which may cause a choking hazard if detached.

Emergency calls

Emergency calls may not be available on all mobile networks. Therefore you should never depend solely on your device for emergency calls. Check with your local service provider.

11Guidelines for safe and efficient use

Battery information and care

• You do not need to completely discharge the battery before recharging. Unlike

other battery systems, there is no memory effect that could compromise the battery’s performance.

• Use only LG batteries and chargers. LG chargers are designed to maximise the

battery life.

• Do not disassemble or short-circuit the battery.

• Keep the metal contacts of the battery clean.

• Replace the battery when it no longer provides acceptable performance. The

battery pack may be recharged hundreds of times before it needs replacing.

• Recharge the battery if it has not been used for a long time to maximise

usability.

• Do not expose the battery charger to direct sunlight or use it in high humidity,

such as in the bathroom.

• Do not leave the battery in hot or cold places, as this may deteriorate battery

performance.

• Risk of explosion if battery is replaced by an incorrect type. Dispose of used

batteries according to the instructions.

• Always unplug the charger from the wall socket after the device is fully charged

to save unnecessary power consumption of the charger.

• Actual battery life will depend on network configuration, product settings,

usage patterns, battery and environmental conditions.

• Make sure that no sharp-edged items such as animal’s teeth or claws, come

into contact with the battery. This could cause a fire.

• Power Consumption (Networked Standby Mode) : X.X W

Securing personal information

• Make sure to protect your personal information to prevent data leakage or

misuse of sensitive information.

• Always back up important data while using the device. LG is not responsible for

any data loss.

• Make sure to back up all data and reset the device when disposing of the device

to prevent any misuse of sensitive information.

12Guidelines for safe and efficient use

• Read the permission screen carefully while downloading applications.

• Be cautious using the applications that have access to multiple functions or to

your personal information.

• Check your personal accounts regularly. If you find any sign of misuse of your

personal information, ask your service provider to delete or change your account information.

• If your device is lost or stolen, change the password of your account to secure

your personal information.

• Do not use applications from unknown sources.

Notice for Battery replacement

• Li-Ion Battery is a hazardous component which can cause injury.

• Battery replacement by non-qualified professional can cause damage

to your device.

• Do not replace the battery by yourself. The battery can be damaged,

which can cause overheat and injury. The battery must be replaced by the authorised service provider. The battery should be recycled or disposed separately from household waste.

• In case this product contains a battery incorporated within the product

which cannot be readily removed by end-users, LG recommends that only qualified professionals remove the battery, either for replacement or for recycling at the end of this product’s working life. To prevent damage to the product, and for their own safety, users should not attempt to remove the battery and should contact LG Service Helpline, or other independent service providers for advice.

• Removal of the battery will involve dismantling of the product case,

disconnection of the electrical cables/ contacts, and careful extraction of the battery cell using specialized tools. If you need the instructions for qualified professionals on how to remove the battery safely, please visit

http://www.lge.com/global/sustainability/environment/take-back-recycling

13Guidelines for safe and efficient use

Custom-designed Features

Camera features

Triple cameras

The triple cameras, which are located on the back of the device, allow you to take photos or record videos with three different angles of view.

, and select / / while taking photos or recording

Tap videos with the rear camera.

Triple shot

The triple cameras located on the back of the device take a series of photos with different angles of view and save as a video with slide effect.

Tap , and tap Triple shot.

Tap to take a photo.

• The triple cameras take photos automatically in sequence.

• A triple shot video is automatically saved in Gallery.

• While taking a photo, hold the device steady until all 3 photos have

been taken.

Custom-designed Features 15

Triple Preview

You can preview images of different angles taken by the triple cameras located on the back of the device and select a desired angle to take a photo or record a video.

Before taking a photo, touch and hold a camera view icon to display preview icons of three angles on the right.

• The screen displays the preview image of the selected angle of view.

• After selecting a desired angle, tap

a video.

• This feature is available only in the Auto mode and AI Cam.

or to take a photo or record

Custom-designed Features 16

Portrait

You can create an artistic portrait photo, whereby the subject is in focus and the background is blurred. You can also edit the image by applying lighting or colour effect to the background.

• While taking a photo with rear camera, keep the distance to your

subject to 1.3 ~ 5 feet.

• This feature is not available if the surroundings are too dark.

Tap , and tap Portrait.

Drag the slide bar to the left or right to adjust the blur strength.

• 3D Lighting Effect: Tap to select a lighting effect.

Custom-designed Features 17

• Backdrop: Tap to select a background effect.

- None: Take a photo without background effect.

- Gallery background (front camera option): Import saved image from the Gallery to merge as background.

to launch the Gallery, and select the photo you want to

Tap merge.

- Story shot background (front camera option): Take a photo to merge as background.

to launch the Gallery, and tap to take a photo. Taken

Tap photo is saved as background.

- Colour background: Select the background colour except for the subject.

When Portrait is available. on the screen, tap to take a photo.

• The Portrait feature may not work if the camera cannot recognise

the subject.

Custom-designed Features 18

AR features

You can use various AR (Augmented Reality) features with the Camera app. You can create your own My Avatar, AR Emoji, or AR Sticker for rich content. My Avatar helps you create a cartoon version of yourself and customise it. AR Emoji help you create 3D animated animal emojis that mimic facial expression. AR Sticker allows you to choose from several different stickers to use on a photo or video while facing your camera.

Creating My Avatar

Tap , switch to the front camera, then tap .

Tap to take a photo.

• Follow the on-screen instructions to align your face on the screen.

• To make My Avatar by using one of the saved photos from the

Gallery, tap

Custom-designed Features 19

Select My Avatar’s gender and select details including avatar type, skin

tone, hairstyle, and clothes, then tap OK.

• Taken photos are saved in the Gallery.

Custom-designed Features 20

Creating My Avatar, AR Emoji, AR Sticker

Tap , switch to the front camera, then tap .

Select an option you want to record.

To take a photo, tap . To record a video, tap .

• Taken photos are saved in the Gallery.

Custom-designed Features 21

Using Avatar Stickers

Tap on the LG Keyboard.

Select the desired Avatar Sticker and tap .

Custom-designed Features 22

Using Ani Sticker

Tap on the LG Keyboard.

Select the desired My Avatar.

Tap to record voice and video, and then tap to save.

• Ani Stickers with various facial expressions, motions, and voices are

created.

Tap to upload Ani Sticker, and tap .

to preview the created Ani Sticker.

• Tap

Custom-designed Features 23

AI CAM

You can effectively take photos or record videos since the camera recognises the object when taking a photo or recording a video.

Tap , then tap AI CAM.

When the object is recognised, the best effect for the scene is applied.

• To apply other effects, tap the scene icon.

• The result of the scene recognition may differ depending on the

illumination or the location of the subject while taking photos. Keywords do not appear on the actual photos or videos.

• This feature is available only when the front and rear cameras are in the

Auto mode.

AI Composition

While taking portraits, AI engine allows you to automatically edit the position of the subject and find the optimal picture composition. Both the original photo and AI Composition photo are saved.

While taking a photo with rear camera, tap AI CAM.

When the camera detects the subject, recommended and AI

Composition will be applied on the top of the screen.

• The subject must be fewer than three people.

• The subject is recognised when the subject is placed on the top of

the screen.

When AI Composition icon appears, tap to take a photo.

• Tap the thumbnail with

• Photos with

• Tap

are the original photos taken by you. are AI Composition photos.

and to compare them.

from the Gallery to view the photo.

Custom-designed Features 24

• The result of the scene recognition may differ depending on the

illumination or the location of the subject while taking photos.

• While taking a photo, related keywords to the subject appear on the

screen. Keywords do not appear on the actual photos.

• This feature is only available on the rear camera.

Custom-designed Features 25

Cine shot

You can record a moment and make a video with only a part of the scene in motion.

While recording a video, hold the device steady. After recorded, rub an area in the video you want in motion. The selected area starts moving and the rest of the video remains still.

Tap , then tap MODE .

Tap to record a 3 second video.

• Hold the device steady while recording the video.

Tap and rub the area you want in motion with the Cine shot effect.

• Tap to erase the selected area.

to play the selected area in motion forward repeatedly.

• Tap

to play the selected area in motion forward and backward

• Tap

repeatedly.

Tap SAVE.

• The selected area will be in motion.

Custom-designed Features 26

Cine Video

You can record a movie-like video.

Tap , then tap MODE Cine Video .

Tap to record a video.

: Record a video by selecting the point zoom feature to zoom in/

•

out around a specific desired area.

: Select an effect to apply to the recording. You can also adjust

•

the vignette and strength for each Cine effect. This feature cannot be changed after you have started recording.

• The Point zoom feature supports a zoom speed of up to 3x.

• This feature only supports video recordings in standard angle.

Custom-designed Features 27

Makeup Pro

While taking selfies, you can apply various makeup techniques. When using the front camera, adjust the skin tone and apply eye and lip

makeups.

Tap , switch to the front camera, then tap .

Select a desired makeup option, then drag the slide bar to the left or

right to adjust the effect.

• When you select None, the slide bar disappears.

Tap to take a photo.

Custom-designed Features 28

Google Lens

You can get more information or take action on items around you using Google Lens, like landmarks, posters, restaurant menus, animals, flowers, or barcodes, directly in your device.

For example, when you use Google Lens on a:

• Business card: You can save the phone number or address to a contact.

• Book: You can get reviews and other details about it.

• Landmark or building: You can get more details about it.

• Painting in a museum: You can get details about it.

• A plant or animal: You can learn more about it.

• A flyer or event billboard: You can add that event to your calendar.

• Google Lens is available only when your device is connected to the

internet. If you use mobile data, you may be charged for data usage, depending on your pricing plan.

• This function may be not supported, or the supported languages may

differ depending on the service area.

Use Google Lens

Tap , then tap Google Lens.

Point your camera at an item.

To get details or take action:

• Tap the item on your screen.

• To select text: Tap a word, then tap it again and drag the blue dots.

Custom-designed Features 29

Sound quality and effects features

DTS:X 3D Surround

You can play a song or video in three-dimensional, immersive and vivid sound. To use this feature, connect earphones, speaker or other external audio devices to your device.

Settings Sound Sound quality and effects DTS:X 3D

Tap

Surround, then tap

Adjusting the sound direction

You can adjust the sound direction as desired.

Tap Settings Sound Sound quality and effects DTS:X 3D

Surround, then tap

Select sound direction.

to activate this feature.

Custom-designed Features 30

Floating Bar

Floating Bar overview

You can activate frequently used features, including shortcuts, screenshots, music player, and quick contacts, by touching and then swiping the Floating Bar on the screen.

To enable the Floating Bar feature, tap Floating Bar

Opening and closing the Floating Bar

• To open the Floating Bar: Tap or .

• To close the Floating Bar: Tap

Settings General

or .

Custom-designed Features 31

Moving the Floating Bar position

• Floating bar open: Touch and hold the Floating Bar, then drag it to the

desired location.

• Floating bar closed: Touch and hold the Floating Bar, then drag it to

the desired location along the edge of the screen.

• The Floating Bar can only be moved within the area between the Status

bar and Quick access bar. See

Home screen layout

for details.

Disabling the Floating Bar

You can disable the Floating Bar by using one of the following methods:

• Touch and hold

delete area at the top of the screen.

or on the Floating Bar, then tap at the top of the

• Tap

screen.

Settings General Floating Bar .

• Tap

or on the Floating Bar and then drag it to the

Custom-designed Features 32

Setting the Floating Bar

You can select content to display on the Floating Bar and change its display order. Tap

Floating Bar.

• Position: Set the position of the Floating Bar.

• Shortcuts: Quickly access frequently used apps or features.

• Screen capture: Capture the screen to crop the desired part or to

create a GIF file.

• Music player: Control the music you are listening to.

• Quick contacts: Call or message people set as quick contacts.

• A maximum of 5 apps or features can be added to the shortcuts.

• A maximum of 5 contacts can be added as quick contacts.

• You may use this feature solely for creative purposes. The use of this

feature involving infringement of any other person’s rights, such as copyright or defamatory or offensive statements, may be subject to civil, criminal, or administrative liabilities and/or penalties under applicable laws. You shall not copy, reproduce, distribute, or otherwise make illegal use of any copyrighted materials without permission of the rightful owner or copyright holder. To the fullest extent permitted by applicable law, LG Electronics disclaims all expressed and implied warranties as well as liabilities associated thereto.

• A GIF can be created up to 15 seconds long.

from the Floating Bar or tap Settings General

Launch Capture+ on the desired screen.

Launch Extended capture to capture a scrolling screen.

Capture a desired part of a screen.

Save a current screen as a GIF file. You can adjust the size of the image you want to capture.

•To move to the desired location, drag

•To start recording a GIF, tap

•To stop recording a GIF, tap

Custom-designed Features 33

Google Assistant

Google Assistant overview

You can launch or use desired apps with your voice.

• To use this feature, first connect to the network and sign in to your

Google Account.

• This feature may not work properly or voice recognition accuracy may

decrease in areas where Wi-Fi or mobile network signal strength is weak.

• This function may be not supported, or the supported languages may

differ depending on the service area.

Launching Google Assistant

Press and hold from the Home screen to launch Google Assistant.

Tap CONTINUE.

Follow the on-screen instructions and say “Ok Google”.

• The device saves your voice data for recognition.

Select whether to use voice recognition unlock feature.

• When this feature is activated, you can unlock the screen by saying

“Ok Google” while the screen is turned off or locked.

• This feature may be more vulnerable to security than the other screen

locks, such as Knock Code, Pattern, PIN, and Password. When a similar voice or your recorded voice is used, the screen may be

unlocked.

• To use this feature, tap

security

Select screen lock, and then use the screen lock method you set to unlock the device. Tap the voice recognition unlock feature, and drag that Swipe is excluded.

• You need to unlock the device by using the specified method after

failing to unlock the device with voice recognition. See

lock

, then enter the currently used unlock method again. Note

for details.

Settings General Lock screen &

Setting a screen

Tap FINISH.

Custom-designed Features 34

Launching Google Assistant with your voice

Say “Ok Google” when the screen is turned off or locked.

Say a command or question when “Hi, how can I help?” appears on

the screen.

Launching Google Assistant from the Home screen

Touch and hold on the Home screen.

Say a command or question when “Hi, how can I help?” appears on

the screen.

• Voice recognition accuracy may decrease if you speak with an unclear

voice or in a noisy place. When you use the voice recognition feature, increase its accuracy by speaking with a clear voice in a quiet place.

Audio recording features

The HD Audio Recorder allows you to configure the audio settings manually so that you can record audio based on your environment.

Recording modes

You can record a high definition audio file by selecting and configuring the desired audio mode to suit the recording environment.

Essentials HD Audio Recorder .

Tap

Normal

You can record audio without extra settings.

Concert

You can record audio in a concert or other music event.

Custom-designed Features 35

Custom

You can manually configure the desired settings to record audio.

Studio Mode

With Studio mode, you can play an audio file or music and record your voice at the same time, create a chord by recording your voice multiple times, and record your comments over the presenter’s or speaker’s original audio file.

Tap Essentials HD Audio Recorder Custom.

Tap .

Select an audio file to use as background music.

Tap to record voice.

Tap to save the recorded file.

• Background music can only be played through earphones. Make sure to

plug in earphones before using this feature.

Other useful features for use of the HD Audio Recorder app

GAIN

You can adjust the sensitivity of the sound recorded by the microphone. The higher the GAIN value is set, the more sensitively the sound is

recorded.

LCF

You can filter any low-pitched noises such as the low hum of the air conditioner.

The higher the LCF (Low Cut Filter) value is set, the better high-frequency noises are filtered.

Custom-designed Features 36

LMT

It can prevent clipping of the recorded sound. The higher the LMT (Limiter) value is set, the more low frequency sounds that will not get clipped.

• To change additional settings, tap Settings, then customise the file

type, bit depth, sampling rate and other settings.

• When you select a mode from Concert and Custom,

and then select the microphone to use.

• You can monitor sound quality with the connected earpiece while

recording audio. While recording audio in Studio mode, sound monitoring is not supported. You can hear only the background music.

appears. Tap

Fingerprint recognition

Fingerprint recognition overview

You must register your fingerprint on your device first before using the fingerprint recognition function.

You can use the fingerprint recognition function in the following cases:

• To unlock the screen.

• To view the locked content in the Gallery or QuickMemo+.

• Confirm a purchase by signing in to an app or identifying yourself with

your fingerprint.

• Your fingerprint can be used by the device for user identification. Very

similar fingerprints from different users may be recognised by the fingerprint sensor as the same fingerprint.

• If the device cannot detect your fingerprint, or you forgot the value

specified for registration, visit the nearest LG Customer Service Centre with your device and ID card.

Custom-designed Features 37

Precautions for fingerprint recognition

Fingerprint recognition accuracy may decrease due to a number of reasons. To maximise the recognition accuracy, check the following before using the device.

• The device has a fingerprint sensor. Ensure that the fingerprint sensor is

not damaged by a metallic object, such as coin or key.

• When water, dust or other foreign substance is on the fingerprint

sensor or your finger, the fingerprint registration or recognition may not work. Clean and dry your finger before having the fingerprint recognised.

• A fingerprint may not be recognised properly if the surface of your

finger has a scar or is not smooth due to being soaked in water.

• If you bend your finger or use the fingertip only, your fingerprint may

not be recognised. Make sure that your finger covers the entire surface of the fingerprint sensor.

• Scan only one finger for each registration. Scanning more than one

finger may affect fingerprint registration and recognition.

• The device may generate static electricity if the surrounding air is

dry. If the surrounding air is dry, avoid scanning fingerprints, or touch a metallic object such as coin or key before scanning fingerprints to remove static electricity.

Custom-designed Features 38

Registering fingerprints

You can register and save your fingerprint on the device to use fingerprint identification.

Tap Settings General Lock screen & security Fingerprints.

• A lock screen must be set in order to be able to use this feature.

• If the screen lock is not active, configure the lock screen by following the

on-screen instructions. See

Locate the fingerprint sensor on the back of the device and gently put

your finger on it to register the fingerprint.

• Gently press the fingerprint sensor so that the sensor can recognise

your fingerprint.

• Ensure that your fingertip covers the entire surface of the fingerprint

sensor.

Setting a screen lock

for details.

Custom-designed Features 39

Follow the on-screen instructions.

• Repeat scanning the fingerprint by moving your finger little by little

until the fingerprint registers.

When the fingerprint registration is done, tap OK.

• Tap ADD MORE to register another fingerprint. If you register

only one fingerprint and the corresponding finger is not in a good condition, the fingerprint recognition may not work well. As the preventive measure against this kind of situation, register multiple fingerprints.

Managing fingerprints

You can edit or delete registered fingerprints.

Tap Settings General Lock screen & security Fingerprints.

Unlock according to the specified lock method.

From the fingerprint list, tap a fingerprint to rename it. To delete it, tap

Unlocking the screen with a fingerprint

You can unlock the screen or view the locked content by using your fingerprint. Activate the desired function:

Tap Settings General Lock screen & security Fingerprints.

Unlock according to the specified lock method.

On the fingerprint settings screen, activate the desired function:

• Screen lock: Unlock the screen with a fingerprint.

• Content lock: Unlock content with a fingerprint. To do this, make

sure that the content lock is set.

Custom-designed Features 40

Face Recognition

Face Recognition overview

You can unlock the screen lock by using the saved facial data.

• This feature may be more vulnerable to security than the other screen

locks, such as Knock Code, Pattern, PIN, and Password.

• When a similar face or a photo of your face is used, the screen may be

unlocked.

• The recognised facial data is securely stored in your device.

• When the face recognition is selected for screen lock, you must enter

the Knock Code, Pattern, PIN, or Password that has been used for face registration without directly using the face recognition after the power is turned on. Accordingly, be careful not to forget the specified value.

• If the device cannot detect your face, or you forgot the value specified

for registration, visit the nearest LG Customer Service Centre with your device and ID card.

• To save power, the Face Recognition feature will not work when the

battery level is below 5 %.

Precautions for Face Recognition

Face Recognition accuracy may decrease in the following cases. To increase its accuracy, check the following before using the device.

• When your face is covered with a hat, eyeglasses, or mask, or your face

is significantly different due to heavy makeup or beard.

• When there are fingerprints or foreign substances on the front of the

camera lens, or your device cannot detect your face due to a too bright or dark light.

Custom-designed Features 41

Registering facial data

Before using the Face Recognition feature, register your facial data on your device.

Tap Settings General Lock screen & security Face

Recognition.

• To use this feature, the screen lock must be set with a Knock Code,

Pattern, PIN, or Password.

• When the screen lock is not set, register the data by following the

on-screen instructions. See

Tap NEXT and unlock the device according to the specified method.

Tap START and raise your device in the front of your eyes.

• Register your face in a room that is not too bright or dark.

• Position your entire face inside the guideline on the screen, and then

adjust it by slowly moving up, down, left, or right.

• Keep still while registering your face. You can improve recognition

rate by taking steady photos multiple times.

When the face registration is done, tap OK.

Setting a screen lock

for details.

Unlocking the screen with your face

You can release the screen lock with your face instead of a Knock Code, Pattern, PIN, or Password.

Tap Settings General Lock screen & security Select

screen lock.

Unlock the screen according to the specified method.

Tap Allow face recognition to allow you to unlock the screen

using facial recognition.

Custom-designed Features 42

Improving the Face Recognition

You can add facial data in various conditions to improve Face Recognition.

Tap Settings General Lock screen & security Face

Recognition.

Unlock the screen according to the specified method.

Select Improve face recognition.

When the face registration is done, tap OK.

Deleting facial data

You can delete the registered facial data and register it again if the Face Recognition does not work properly.

Tap Settings General Lock screen & security Face

Recognition.

Unlock the screen according to the specified method.

Select Delete face to delete the facial data.

Unlocking the screen with your face when the screen is turned off

With the screen turned off, raise your device and look at the front of the screen. The device can detect your face and the screen is unlocked.

To deactivate this feature, follow the instruction below.

Tap Settings General Lock screen & security Face

Recognition.

Unlock the screen according to the specified method.

Drag Allow when screen is off to deactivate the feature.

• Face Recognition feature is available only when the screen is locked.

Custom-designed Features 43

Unlocking the screen with Face Recognition and then screen swiping

With the screen turned off, you can unlock the screen by performing Face Recognition and then swiping the screen.

Tap Settings General Lock screen & security Face

Recognition.

Unlock the screen according to the specified method.

Drag Swipe to unlock after face recognized to activate the

feature.

Enhancing the Face Recognition

You can prevent your device from being unlocked by photos, images, or videos.

Tap Settings General Lock screen & security Face

Recognition.

Unlock the screen according to the specified method.

Drag Advanced face recognition to activate the feature.

• Face Recognition speed may decrease when you activate this feature.

Custom-designed Features 44

Multi-tasking feature

Multi window

You can use two apps at the same time by separating the screen into the multiple windows.

Tap from the Home touch buttons.

• Recently-used apps appear.

Tap at the top of the desired app to use the Multi window feature.

• The selected app appears at the top half of the screen.

Alternatively,

Touch and hold while using an app.

• Recently-used apps appear on the split screen.

Tap at the top of the desired app to use the Multi window feature.

• The selected app appears at the top half of the screen.

Custom-designed Features 45

• To deactivate the Multi window feature, touch and hold on the

Home touch button.

• To adjust the size of the split screen, drag

screen.

• The Multi window feature is not supported by some LG apps and the

apps downloaded from the Play Store.

at the center of the

Overview screen

The Overview screen provides a preview of your recently used apps. To view the list of recently used apps, tap

displayed app.

• Touch and hold an app and drag it to the top of the screen to start the

app with the Multi window feature. You can also tap each app.

on the Home, then tap the

at the top of

Custom-designed Features 46

Always-on display

You can view the date, time or signature when the main screen is turned of f.

Swipe the bottom of the Always-on display screen to activate features including Camera, Capture+, Wi-Fi, sound settings, Bluetooth Music and more.

Tap Settings Display Always-on display.

Select the image you want to display and tap SAVE.

• Tap on the desired image among Digital clock, Analog clock, Dual

clock, Signature, Calendar, or Image.

• Drag Quick tools & music player

icons for Quick tools and the music player.

• To set the time period not to activate Always-on display feature, tap

Daily timeout.

• To enhance brightness for the Always-on display feature, tap

Brighter display.

• The battery may drain faster when you use Always-on display. Turn this

feature off to save battery power.

• To deactivate Always-on display feature, tap

Always-on display, and then tap

to swipe over the status

Settings Display

, Flash,

Custom-designed Features 47

Quick Help

You can view help information about the main features of the device, frequently asked questions or the user guide. Search for help information using keywords. You can solve your problems quickly by consulting one-on-one with a specialist.

Tap Quick Help.

Search for help information by entering keywords in the search field.

• This feature is periodically updated utilising user feedback.

• Available menu items may vary depending on the area or service

provider.

• You can view the user manual online from the Quick Help app to view

detailed information about the device’s features.

Notes on Water Resistant Properties

This product is water and dust resistant in compliance with the Ingress Protection rating IP68.

Your product has undergone testing in a controlled environment and is proven to be water and dust resistant in certain circumstances (meets the requirements of classification IP68 as described by the international standard IEC 60529 - Degrees of Protection provided by Enclosures [IP

Code];testconditions:15-35ºC,86-106kPa,1.5meter,for30minutes).

Do not expose the device in conditions that are different from the test conditions. Results may vary in actual use.

Custom-designed Features 48

WARNING

Despite a rating of IP68, your device is not impervious to conditions not tested in LG’s controlled environment. Please note that any damages that occur due to such causes changes the colour of the LDI (Liquid Damage Indicator). If the colour of LDI located inside the product changes, the product is to be considered ineligible for any free-of-charge repair services provided under the product’s limited warranty.

Avoid exposing the product to environments with excessive dust or moisture. Do not use the product in the following environments.

Do not immerse the product in any liquid chemicals (soap, etc.) other than water.

Do not immerse the product in salt water, including seawater.

Do not immerse the product in a hot spring.

Do not swim with this product.

Do not place the product directly on sand (such as at a beach) or mud.

Do not immerse your product in water deeper than approximately

1.5 meters. Do not immerse your product in water for longer than 30 minutes.

• If your product becomes wet be sure to wipe the microphone, speaker,

and stereo jack with a dry cloth before use.

• Should your product or your hands become wet, dry them before

handling the product.

Custom-designed Features 49

• Do not use the product in places where it may be sprayed with high

pressure water (e.g. near a faucet or shower head) or submerge it in water for extended periods of time, as the product is not designed to withstand high water pressure.

• This product is not resistant to shock. Do not drop the product or

subject it to shock. Doing so might damage or deform the main unit, causing water leakage.

• The product’s water and dust resistant features may be damaged by

dropping or receiving an impact.

• If the product gets wet, use a clean, soft cloth to dry it thoroughly.

• The touch screen and other features may not work properly if the

device is used while wet.

• Your product is water resistant only when the SIM/Memory card tray is

properly inserted into the product.

• Do not open or close the SIM/Memory card tray while the product is

wet or immersed in water. Exposing the open tray to water or moisture may damage the product.

• The SIM/Memory card tray contains rubber [packing] to help prevent

dust, water, or moisture from entering the product. Do not damage the rubber [packing] as this may allow dust, water, or moisture to enter your product and cause damage.

• Failure to follow the provided instructions may invalidate your device’s

limited warranty.

• If the device is wet, the LDI located inside the device changes in color. In

this case, the device is ineligible for any free-of-charge repair services provided under the device’s limited warranty.

• Despite a rating of IP68, your device is not completely impervious to

water in any situation.

Custom-designed Features 50

Basic Functions

Product components and accessories

The following items are included with your device.

• Device

• Stereo headset

• USB cable

• The items described above may be optional.

• The items supplied with the device and any available accessories may

vary depending on the area and service provider.

• Always use genuine LG Electronics accessories. Using accessories made

by other manufacturers may affect your device's call performance or cause malfunctions. This may not be covered by LG's repair service.

• Some of the device parts are made of tempered glass. If you drop your

device on a hard surface or subject it to severe impact, the tempered glass may be damaged. If this happens, stop using your device immediately and contact an LG Customer Service Centre.

• If any of these basic items are missing, contact the dealer from which

you purchased your device.

• To purchase additional items, contact an LG Customer Service Centre.

• Some items in the product box are subject to change without notice.

• The appearance and specifications of your device are subject to change

without notice.

• Device specifications may vary depending on the area or service provider.

• Remove the protective film from the Fingerprint sensor before use of

the fingerprint recognition feature.

• Charger

• Quick Start Guide

• Ejection pin

Basic Functions 52

Parts overview

Basic Functions 53

Do NOT attempt to remove the back cover.

This device has a non-removable battery. Do not attempt to remove the back cover. Doing so may severely damage the battery and device, which could cause overheating, fire, and injury.

• Proximity/Ambient light sensor

- Proximity sensor: During a call, the proximity sensor turns off the

screen and disables touch functionality when the device is in close proximity to the human body. It turns the screen back on and enables touch functionality when the device is outside a specific range.

- Ambient light sensor: The ambient light sensor analyses the ambient

light intensity when the auto-brightness control mode is turned on.

• Volume keys

- Adjust the volume for ringtones, calls or notifications.

- While using the Camera, gently press a Volume key to take a photo.

To take continuous photos, press and hold the Volume key.

- Press the Volume Down (-) key twice to launch the Camera app

when the screen is locked or turned off. Press the Volume Up (+) key twice to launch Capture+.

• Power/Lock key

- Briefly press the key when you want to turn the screen on or off.

- Press and hold the key when you want to select a power control

option.

• Google Assistant key

- Your device has the Google Assistant built-in. Find answers and get

things done while on-the-go. To get started, just tap the Google Assistant key on the side of the phone. Press and hold the key to quickly talk to your Assistant. Double tap to open Google Lens.

- Activate Google Assistant. See the

Google Assistant

for details.

Basic Functions 54

• Fingerprint sensor

- Turn on the fingerprint recognition feature to simplify the process

of unlocking the screen. See

Fingerprint recognition overview

for

details.

• Some functions may be restricted for access, depending on the device

specifications.

• The rear of the device includes a built-in NFC antenna. Be cautious when

handling the device to avoid damaging or covering the NFC antenna.

• Do not put heavy objects on the device or sit on it. Failure to do so may

damage the touch screen.

• Screen-protective film or accessories may interfere with the proximity

sensor.

• If your device is wet or is being used in a humid place, the touch screen

or buttons may not function properly.

Hold the device correctly as shown below. If you cover the microphone hole with a hand, finger, or protective case while using the device, you may sound unclear during a call.

Basic Functions 55

Turning the power on or off

Turning the power on

When the power is turned off, press and hold the Power/Lock key.

• When the device is turned on for the first time, initial configuration

takes place. The first booting time for the smart phone may be longer than usual.

Turning the power off

Press and hold the Power/Lock key, then select Power off.

Restarting the device

When the device is not working properly or does not respond, restart it by following the instructions below.

Press and hold the Power/Lock key and the Volume Down (-) key at

the same time until the power is turned off.

When the device is restarted, release the key.

Power control options

Press and hold the Power/Lock key, then select an option.

• Power off: Turn the device off.

• Power off and restart: Restart the device.

• Turn on Airplane mode: Block telecommunication-related functions,

including making phone calls, messaging and browsing the Internet. Other functions remain available.

Basic Functions 56

Installing the SIM card

Insert the SIM (Subscriber Identity Module) card provided by your service provider to start using your device.

• Be careful with the ejection pin since it has a sharp edge.

• In order for the water-resistant and dust-resistant features to work

effectively, the card tray must be inserted correctly.

Insert the ejection pin into the hole on the card tray.

Pull out the card tray.

Basic Functions 57

Put the SIM card on the card tray with the gold-coloured contacts

facing downwards.

Insert the card tray back into the slot.

Basic Functions 58

• This device supports only Nano SIM cards.

Nano Micro Standard

• For problem-free performance, it is recommended to use the device

with the correct type of SIM card. Always use a factory-made SIM card supplied by the operator.

• If you insert the card tray into your device while the card tray is wet,

your device may be damaged. Always make sure the card tray is dry.

Inserting the memory card

Insert the memory card into your device. Depending on the memory card manufacturer and type, some memory

card may not be compatible with your device.

Insert the ejection pin into the hole on the card tray.

Pull out the card tray.

Put the memory card on the card tray with the gold-coloured contacts

facing downwards.

Basic Functions 59

Insert the card tray back into the slot.

• Some memory cards may not be fully compatible with the device. If you

use an incompatible card, it may damage the device or the memory card, or corrupt the data stored in it.

• Frequent writing and erasing of data may shorten the memory card

lifespan.

Removing the memory card

Unmount the memory card before removing it for safety.

Tap Settings General Storage .

Insert the ejection pin into the hole in the card tray and then pull out

the card tray from the device.

Remove the memory card from the card tray.

Insert the card tray back into the slot.

• Do not remove the memory card while the device is transferring or

accessing information. This may cause data to be lost or corrupted, or may damage the memory card or the device. LG is not responsible for losses that result from the abuse or improper use of memory cards, including the loss of data.

Basic Functions 60

Battery

Charging the battery

Before using the device, fully charge the battery. Charge the device with the USB Type-C cable.

• Do not use the external terminal, charging cable or gender for the

device in presence of moisture. This may cause fire, electric shock, injury, or device malfunction. If there is moisture, stop using the device immediately and remove the moisture completely.

• Make sure to use the USB cable provided with your device.

• Make sure to use an LG-approved charger and charging cable. Charging

the battery with a third-party charger may cause the battery to explode or may damage the device.

• Your device has an internal rechargeable battery. For your safety, do not

remove the embedded battery.

• Using the device when it is charging may cause electric shock. To use the

device, stop charging it.

Basic Functions 61

• Remove the charger from the power socket after the device is fully

charged. This prevents unnecessary power consumption.

• A charging adapter that supports fast charging is included with the

product.

• The fast charging feature may not work if a fast charging adapter other

than the genuine adapter provided with the product is used.

• Another way to charge the battery is by connecting a USB cable

between the device and a desktop or laptop computer. This may take a longer time than plugging the adapter to a wall outlet.

• Do not charge the battery by using a USB hub that is unable to maintain

the rated voltage. Charging may fail or unintentionally stop.

Precautions when using the device

• Make sure to use the USB cable provided; do not use third party USB

cables or chargers with your device. The LG limited warranty does not cover the use of third party accessories.

• Failure to follow the instructions in this guide and improper use may

damage the device.

Basic Functions 62

Wireless charging

This device supports wireless charging feature. Charge the device with a Qi certified wireless charger (optional, sold separately).

Charging the battery with a wireless charger

Place your device on the centre of the wireless charger aligned with

the wireless charging antenna on the back of the device.

• To check the wireless charging antenna area, see

When the battery is fully charged, remove the device from the charger.

• When you charge the battery with a wireless charger, do not put a

magnetic, metallic or conductive materials between the device and the charger. This may disturb charging or the device and the charger may become heated. In this case, the device, charger or SIM/Memory cards may be damaged.

• If the battery temperature exceeds a certain level while charging the

device, charging may be stopped.

• If magnetic, metallic or conductive materials are attached on the back

of the device or a protective case is inserted, the device may not charge properly.

• If you charge the battery with a wireless charger in areas where the

network signal strength is weak, the network performance of your device may be further degraded.

• Charge the device with a Qi certified wireless charger (optional, sold

separately). Because the LG limited warranty does not cover the use of third party accessories, contact the third party manufacturer.

• This product supports wireless charging. Use a Qi certified wireless

charger (sold separately) to charge the product. Some coiled wireless chargers may not support wireless charging. Wireless chargers that support EPP (Extended Power Profile) allow high-speed wireless charging.

Parts overview

Basic Functions 63

Using the battery efficiently

Battery lifespan may decrease if you keep many apps and functions running simultaneously and continuously.

Cancel background operations to increase battery life. To minimise battery consumption, follow these tips:

• Turn off the Bluetooth or Wi-Fi network function when not using

them.

• Set the screen timeout to as short a time as possible.

• Minimise the screen brightness.

• Set a screen lock when the device is not used.

• Check the battery level while using any downloaded apps.

Touch screen

You can familiarise yourself with how to control your device by using touch screen gestures.

Tapping

Lightly tap with your fingertip to select or run an app or option.

Basic Functions 64

Touching and holding

Touch and hold for several seconds to display a menu with available options.

Double-tapping

Tap twice quickly to zoom in or out on a web page or map.

Dragging

Touch and hold an item, such as an app or widget, then move your finger to another location in a controlled motion. You can use this gesture to move an item.

Basic Functions 65

Swiping

Touch the screen with your finger and move it quickly without pausing. You can use this gesture to scroll through a list, a web page, photos, screens, and more.

Pinching and spreading

Pinch two fingers to zoom out such as on a photo or map. To zoom in, spread your fingers apart.

• Do not expose the touch screen to excessive physical shock. You might

damage the touch sensor.

Basic Functions 66

• A touch screen failure may occur if you use the device near a magnetic,

metallic or conductive material.

• If you use the device under bright lights, such as direct sunlight, the

screen may not be visible, depending on your position. Use the device in a shady location or a location with an ambient light that is not too bright and bright enough to read books.

• Do not press the screen with excessive force.

• Gently tap with your fingertip on the option you want.

• Touch control may not work properly if you tap while wearing a glove or

by using the tip of your fingernail.

• Touch control may not work properly if the screen is moist or wet.

• The touch screen may not function properly if a screen-protective film

or accessory purchased from a third party store is attached to the device.

• Displaying a static image for extended periods of time may result in

after-images or screen burn-in. Turn off the screen or avoid displaying the same image for a long time when you do not use the device.

Home screen

Home screen overview

The Home screen is the starting point for accessing various functions and apps on your device. Tap screen.

You can manage all apps and widgets on the Home screen. Swipe the screen left or right to view all installed apps at a glance.

on any screen to directly go to the Home

Basic Functions 67

Home screen layout

You can view all apps and organise widgets and folders on the Home screen.

• The Home screen may differ depending on the manufacturer policy, user

settings, software version or service provider.

• Status bar: View status icons, the time and the battery level.

• Weather widget: View the information of weather and time for a

specific area.

• Google Search widget: Type or speak to pull open Google Search.

• Page icon: Display the total number of Home screen canvases. You

can tap the desired page icon to go to the page you selected. The icon reflecting the current canvas will be highlighted.

• Quick access area: Fix main apps at the bottom of the screen so that

they can be accessed from any Home screen canvas.

Basic Functions 68

• Home touch buttons

: Return to the previous screen. Close the keypad or pop-up

windows.

: Tap to go to the Home screen. To launch Google Assistant, touch

and hold.

: Tap to view a list of recently used apps or run an app from the

list. To delete all the recently used apps, tap CLEAR ALL. To use two apps at the same time with the Multi window feature, touch and hold the button while using an app.

Editing the Home touch buttons

You can rearrange the Home touch buttons or add frequently used functions to the Home touch buttons area.

Settings Display Home touch buttons Button

Tap combination and customise the settings.

• Several functions, including QSlide, Notification and Capture+, are

provided. A maximum of two additional items can be added.

Basic Functions 69

Hiding the Home touch buttons

You can hide the Home touch buttons to view in a larger screen while using an app.

Tap Settings Display Home touch buttons Hide Home

touch buttons.

Select apps to hide the Home touch buttons whiling using the app,

and tap

• The Home touch buttons disappear 3 seconds after the last touch.

• To view the Home touch buttons again, drag the bottom of the

screen upwards.

Lock/hide icon

The icon to lock or hide the Home touch buttons appears at the bottom left of the screen.

If you want to lock the Home touch buttons while hiding the buttons, tap

on the left of the Home touch buttons.

To hide the Home touch buttons again, double-tap

• Some features may not be supported while hiding the Home touch

buttons.

Basic Functions 70

Status icons

When there is a notification for an unread message, calendar event or alarm, the status bar displays the corresponding notification icon. Check your device’s status by viewing notification icons displayed on the status bar.

No signal

Data is being transmitted over the network

Alarm is set

Vibrate mode is on

Bluetooth is on

Connected to a computer via USB

Battery level

Airplane mode is on

Missed calls

Wi-Fi is connected

Mute mode is on

GPS is on

Hotspot is on

No SIM card

The NFC mode is on

• Some of these icons may appear differently or may not appear at all,

depending on the device's status. Refer to the icons according to the actual environment and area in which you are using the device and your service provider.

• Displayed icons may vary, depending on the area or service provider.

Basic Functions 71

Notifications panel

You can open the notifications panel by dragging the status bar downward on the main screen.

• To open the quick access icons list, drag the notifications panel

downwards.

• To rearrange, add, or remove icons, tap EDIT.

• If you touch and hold the icon, the settings screen for the

corresponding function appears.

• You can use the notifications panel even on the lock screen. Drag the

notifications panel while the screen is locked to quickly access the desired features.

Basic Functions 72

Switching the screen orientation

You can set the screen orientation to automatically switch according to the device’s physical orientation.

On the notification panel, tap Rotation from the quick access icon list. You can also tap

screen.

Settings Display and activate Auto-rotate

Editing the Home screen

On the Home screen, touch and hold on an empty space, then select the desired action from below.

• To rearrange the Home screen canvases, touch and hold on a canvas,

then drag it to another location.

• To add a widget to the Home screen, touch and hold on a blank area of

the Home screen, then select Widgets.

• To change wallpapers, themes, icons, and AOD, touch and hold on a

blank area of the Home screen, then select Wallpaper & theme.

You can also tap select wallpapers, themes, icons, and AOD, to apply to the device.

Settings Display Wallpaper & theme, then

Basic Functions 73

• To configure the Home screen settings, touch and hold on a blank area

of the Home screen, then select Home screen settings. See

screen settings

for details.

Home

• To view or reinstall the uninstalled apps, touch and hold on a blank area

of the Home screen, then select App trash. See

App trash

for details.

• To change the default screen, touch and hold on a blank area of the

Home screen, move to desired screen, tap

, then tap the screen once

more.

Basic Functions 74

Viewing the background theme

You can view only the background image by hiding the apps and widgets on the Home screen.

Spread two fingers apart on the Home screen.

• To return to the original screen, which displays apps and widgets, pinch

your fingers on the Home screen or tap

Moving apps on the Home screen

On the Home screen, touch and hold an app, then drag it to another location.

• To keep frequently used apps at the bottom of the Home screen, touch

and hold an app, then drag it to the quick access area at the bottom.

• To remove an icon from the quick access area, drag the icon to the

Home screen.

Basic Functions 75

Using folders from the Home screen

Creating folders

On the Home screen, touch and hold an app, then drag it over another app.

• A new folder is created and the apps are added to the folder.

Editing folders

On the Home screen, tap a folder and do one of the following actions.

• To edit the folder name and colour, tap the folder name.

• To add apps, touch and hold an app, then drag it over the folder and

release it.

• To remove an app from the folder, touch and hold the app and drag it to

outside the folder. If the removed app is the only one app that existed in the folder, the folder is removed automatically.

• You can also add or remove apps after tapping

• You cannot change the folder colour while using downloaded theme.

in the folder.

Home screen settings

You can customise the Home screen settings.

Tap Settings Display Home screen.

Customise the following settings:

• Select Home: Select a Home screen mode.

• Wallpaper: Change the Home screen background wallpaper.

• Screen swipe effect: Select an effect to apply when the Home

screen canvas switches.

Basic Functions 76

• Icon shape: Choose if you want icons to have square or rounded

corners.

• Sort apps by: Set how apps are sorted on the Home screen.

• Grid: Change the app arrangement mode for the Home screen.

• Hide apps: Select which apps you want to hide from the Home

screen.

• Loop Home screen: Enable to allow continuous Home screen

scrolling (loop back to first screen after the last screen).

• Smart Bulletin: Use the Home screen to view information

customised to your needs.

• Search: Search by swiping down on the Home screen.

Screen lock

Screen lock overview

Your device’s screen turns off and locks itself if you press the Power/Lock key. This also happens after the device is left idle for a specified period of time.

If you press the Power/Lock key when a screen lock is not set, the Home screen appears immediately.

To ensure security and prevent unwanted access to your device, set a screen lock.

• A screen lock prevents unnecessary touch input on the device screen

and reduces battery consumption. We recommend that you activate the screen lock while not using the device.

Basic Functions 77

Setting a screen lock

There are several options available for configuring the screen lock settings.

Tap Settings General Lock screen & security Select

screen lock and then select the method you prefer.

Customise the following settings:

• None: Deactivate the screen lock function.

• Swipe: Swipe on the screen to unlock the screen.

• Knock Code: Tap the screen in a pattern to unlock the screen.

• Pattern: Draw a pattern to unlock the screen.

• PIN: Enter a numeric password to unlock the screen.

• Password: Enter an alphanumeric password to unlock the screen.

• Fingerprints: Unlock the screen by using your fingerprint.

• Allow face recognition: Unlock the screen by allowing the device to

recognise your face.

• If you incorrectly attempt to unlock the device 5 times, the screen is

blocked for 30 seconds.

Secure start-up settings

When you select Knock Code, Pattern, PIN or Password as a screen lock method, you can configure your device to be locked whenever turning on the device in order to secure your data.

• You cannot use all functions, except for emergency calls until you

unlock the device.

• If you forget your decryption password, you cannot restore encrypted

data and personal information.

Basic Functions 78

Precautions for the secure start-up feature

• If you forget your decryption password, you cannot restore encrypted

data and personal information.

• Be sure to keep your screen lock passwords separately.

• If you enter the screen lock passwords incorrectly more than the

specified times, the device automatically resets itself and the encrypted data and your personal information are deleted automatically and they cannot be restored.

• Be cautious not to enter incorrect screen lock passwords more than

the specified times.

• When you turn on the device right after the device resets, encryption

also starts. If you stop the encryption arbitrarily, the data may be damaged. Be sure to wait until the reset is completed.

Customise Lock screen

You can customise lock screen.

Tap Settings General Lock screen & security Customize

Lock screen.

Select a function you want to set.

• Wallpaper: Allows you to set the background for your Lock screen.

• Clock: Allows you to set where to position the clock on the Lock

screen.

• Shortcuts: Allows you to choose apps to run on your Lock screen.

This setting appears only when a screen lock is set.

• Screen swipe effect: Allows you to set the screen transition effect

to apply when the screen is unlocked.

• Weather animation: Enable this option to display weather

animations for the current location on the Lock screen.

• Contact info for lost phone: Allows you to set text to be displayed

on the Lock screen to identify the phone’s owner.

Basic Functions 79

Secure lock settings

You can set secure lock settings.

Tap Settings General Lock screen & security Secure lock

settings.

Select a function you want to set.

• Lock timer: Allows you to set the amount of time before the screen

automatically locks after the backlight turns off (time-out due to inactivity).

• Power key instantly locks: Enable this option to instantly lock

the screen when the Power/Lock button is pressed. This setting overrides the Security Lock timer setting.

• Smart Lock: Allows you to set trusted devices, places, voice, and/or

on-body detection that will allow your phone to remain unlocked.

• Menus you can set may be different depending on lock screen methods

you choose.

KnockON

You can turn the screen on or off by double-tapping the screen.

• This option is available only on the Home screen provided by LG. It may

not function properly on a custom launcher or on the Home screen installed by the user.

• When tapping the screen, use your fingertip. Do not use a fingernail.

• To use the KnockON feature, make sure that the proximity/light sensor

is not blocked by a sticker or any other foreign substance.

Basic Functions 80

Turning the screen on

Double-tap the middle of the screen.

• Tapping the top or bottom of the screen may decrease the recognition

rate.

Turning the screen off

Double-tap on an empty space on the Home screen and Lock screen. You can also double-tap an empty space on the status bar.

Knock Code

You can unlock the screen by creating your own Knock Code. When the screen is locked, you can directly access the Home screen by tapping the screen in a specified sequence.

• You can use your Knock Code together with the KnockOn feature.

• Make sure to use your fingertip when tapping the screen.

Creating a Knock Code

Tap Settings General Lock screen & security Select

screen lock

Tap the squares in a pattern of your choice to create a Knock Code

and tap NEXT.

Input the created Knock Code again for verification, then tap

CONFIRM.

Knock Code.

Unlocking the screen with a Knock Code

Unlock the screen by inputting the Knock Code you have created. You can also input your Knock Code on the touch screen when the screen

is turned off.

• It is also possible to enter a Knock Code when the lock screen is turned

on.

Basic Functions 81

Memory card encryption

You can encrypt and protect data saved on the memory card. The encrypted data in the memory card cannot be accessed from another device.

Tap Settings General Lock screen & security Encryption

& credentials

Read the on-screen overview of memory card encryption and then tap

CONTINUE to continue.

Select an option and tap ENCRYPT NOW.

• New data encryption: Encrypt only data that is saved on the

memory card after encryption.

• Full encryption: Encrypt all the data currently saved on the memory

card.

• Exclude media files: Encrypt all files, except for media files such as

music, photos and videos.

• To encrypt the memory card, make sure that a screen lock is set using a

PIN or password.

• Once memory card encryption starts, some functions are not available.

• If the device is turned off while encryption is underway, the encryption

process will fail, and some data may be damaged. Therefore, be sure to check if the battery level is sufficient before starting encryption.

• Encrypted files are accessible only from the device where the files were

encrypted.

• The encrypted memory card cannot be used on another LG device. To

use the encrypted memory card on another mobile device, format the card.

• You can activate memory card encryption even when no memory card

is installed into the device. Any memory card that is installed after encryption will automatically be encrypted.

Encrypt SD card.

Basic Functions 82

Taking screenshots

You can take screenshots of the current screen you are viewing.

Via a shortcut

Press and hold the Power/Lock key and the Volume Down (-) key at the same time for at least two seconds.

• Screenshots can be viewed from the Screenshots folder in the

Gallery.

Via Capture+

On the screen where you want to take a screenshot, drag the status bar downwards, then tap

• When the screen is turned off or locked, you can access Capture+ by

pressing the Volume Up (+) key twice. To use this feature, tap Settings

Writing notes on a screenshot

• See

General Shortcut keys and turn on Open Capture+.

for details.

Basic Functions 83

Entering text

Using the Smart toolbar

You can use various keyboard input methods in one place. You can select the desired input method from the top of the keyboard.

Select the desired keyboard input method from the Smart toolbar.

Tap and select the input method you want to show on the Smart

tool, or reorganise them.

• Some supporting input methods may differ depending on the device

you have.

• You can turn on or off the Smart tool feature from the keyboard

settings.

• You can also use the keyboard input methods by tapping

• : Add emojis.

: Add avatar stickers.

•

: Add ani-stickers.

•

: On the keyboard, tap .

•

- To maximise the voice command recognition, speak clearly.

- To enter text with your voice, make sure that your device is connected to a network.

Basic Functions 84

- To select the language for voice recognition, tap Languages on the voice recognition screen.

- This function may not be supported, or the supported languages may differ depending on the service area.

: Access keyboard settings.

•

: Open the clip tray. See

•

: Activate floating keyboard when you use the Multi-window

•

feature. You can also move the keyboard to the desired location.

Clip Tray

for more information.

Using the Smart keyboard

You can use the Smart keyboard to enter and edit text. With the Smart keyboard, you can view text as you type without

bothering to alternate between the screen and a conventional keyboard. This allows you to easily find and correct errors when typing.

Moving the cursor

With the Smart keyboard, you can move the cursor to the exact position you want. When typing text, touch and hold on the space bar and then drag left or right.

• This option is available only on the QWERTY keyboard.

Basic Functions 85

Suggesting words

Smart keyboard automatically analyses your usage patterns to suggest frequently used words as you type. The longer you use your device, the more precise the suggestions are.

Enter text, then tap a suggested word or gently drag the left or right side of the keyboard upwards.

• The selected word is automatically entered. You do not need to

manually type every letter of the word.

Adding languages to the keyboard

You can make additional languages available for keyboard input.

Tap Settings General Language & input On-screen

keyboard

Select the languages you want to make available.

LG Keyboard Select languages.

Basic Functions 86

Copy and Paste

You can cut or copy text from an app, and then paste the text into the same app. Or, you can run other apps and paste the text into them.

Touch and hold around the text you want to copy or cut.

Drag / to specify the area to copy or cut.

Select either CUT or COPY.

• Cut or copied text is automatically added to the clipboard.

Touch and hold the text input window, then select PASTE.

• If there is no item that has been copied or cut, the PASTE option will

not appear.

Clip Tray

If you copy or cut an image or text, it is automatically saved to the clip tray and can be pasted to any space at any time.

On the Smart tool, select .

You can also touch and hold the text input window, then select CLIP TRAY.

Select and paste an item from the clip tray.

• A maximum of 20 items can be saved to the clip tray.

to lock saved items in order not to delete them, even when

• Tap

the maximum quantity is exceeded. A maximum of ten items can be locked. To delete locked items, unlock them first.

to delete the items saved to the clip tray.

• Tap

• The clip tray may not be supported by some downloaded apps.

Basic Functions 87

Content sharing

Playing content from another device

You can play photos, videos or songs saved on your device from a TV.

Connect the TV and your device to the same Wi-Fi network.

While viewing the items from the Gallery or Music app, tap or

Play on other device. Or tap to activate it.

Select the TV you want to connect to.

Viewing content from nearby devices

You can view content from various devices, such as a computer, NAS or mobile device, by using the Gallery or Music apps.

Tap Settings

Connecting the devices

Connect both your device and another device that support DLNA function to the same wireless network.

Settings Network Screen sharing and then tap

• For use with Chromecast, Google Play services should be up to date.

Network Media server and then tap Content sharing

to activate it.

• Make sure that File sharing (DLNA) is activated on both the device and

the connected device.

Searching for nearby devices

You can view a list of DLNA devices on the same network by selecting the Nearby devices menu in each app.

Use content from nearby devices as if you were using it on your device.

Basic Functions 88

Sending or receiving files

You can share files between your device and another LG device, or a tablet or computer.

Sending files

From the Gallery, File Manager or Music app, tap Share or , then select a device on the file sharing list.

Receiving files

Drag the status bar downward and then tap File sharing. If your device does not support the file sharing feature, tap

Network File sharing SmartShare Beam .

• Make sure that your device is connected to the same wireless network

as the file transfer target device.

• Make sure that File sharing is activated on both the device and the

target device.

Settings

Viewing content from your cloud

You can directly view the content saved on your cloud account, without downloading it to your device.

From the Gallery or Music app, select Cloud.

Or from the File Manager app, select

Select a cloud account and sign in.

Save or play content in your cloud.

Manage Account.

Basic Functions 89

Do not disturb

You can limit or mute notifications to avoid disturbances for a specific period of time.

Settings Sound Do not disturb.

Tap

• Mode and select the mode you want:

- Priority only: Receive sound or vibrate notifications for the selected apps. Even when Priority only is turned on, alarms still sound.

- Total silence: Disable both the sound and vibration.

• Select priorities: Receive alarms and the notifications for the selected

apps.

- App notifications: Select apps to receive the notifications.

- Calls from: Set up a range of notifications when receiving a call.

- Repeated calls: Second call from same caller within 15 min is not silenced.

- Messages from: Set up a range of notifications when receiving a message.

• Use Do not disturb: Turn on the Do not disturb feature.

• SCHEDULE: Set the schedule for which you want to turn on the Do

not disturb feature.

• Help: View the help for Do not disturb.

Basic Functions 90

Useful Apps

Installing and uninstalling apps

Installing apps

Access an app store to search and download apps.

• You can use SmartWorld, Play Store or the app store provided by your

service provider.

• Some app stores may require you to create an account and sign in.

• Some apps may charge fees.

• If you use mobile data, you may be charged for data usage, depending

on your pricing plan.

• SmartWorld may not be supported depending on the area or service

provider.

Uninstalling apps

Uninstall apps that you no longer use from your device.

Uninstalling with the touch and hold gesture

On the Home screen, touch and hold the app to uninstall, then drag it over Delete at the top of the screen.

• If apps were uninstalled within 24 hours from now, you can reinstall

them. See

App trash

Uninstalling by using the settings menu

Tap Settings General Apps & notifications App info, select an app, then tap Uninstall.

for details.

• Some apps cannot be uninstalled by users.

Useful Apps 92

Uninstalling apps from the app store

To uninstall an app, access the app store from which you download the app and uninstall it.

Installing and uninstalling apps during the setup

When you turn on the device for the first time, you can download recommended apps.

You can skip to the next step without installation.

App trash

You can view the uninstalled apps on the Home screen. You can also reinstall apps which were uninstalled within 24 hours from now.

Tap Management App trash.

You can also touch and hold an empty area of the Home screen, then tap App trash.

Activate the desired function:

• Restore: Reinstall the selected app.

: Remove the uninstalled apps permanently from the device.

•

• Uninstalled apps are automatically removed from the device 24 hours

after they were uninstalled. If you want to reinstall the uninstalled apps, you must download them again from the app store.

• This feature is activated on the default Home screen only. If you

uninstall apps while using the EasyHome screen or other launcher, they are immediately and permanently removed from the device.

Useful Apps 93

App Shortcuts

On the Home screen, touch and hold an app icon such as Call, Message, Camera, Gallery and Settings to display a quick access menu. Use apps more easily through App Shortcuts.

• This feature is available only on some apps.

Useful Apps 94

Phone

Voice call

Make a phone call by using one of the available methods, such as manually entering a phone number and making a call from the contact list or the list of recent calls.

Making a call from the keypad

Tap Dial.

Make a call by using a method of your choice:

• Enter a phone number and tap

• Touch and hold a speed dial number.

• Search for a contact by tapping the initial letter of a contact name

in the contact list, and then tap

• To enter "+" when making an international call, touch and hold number

• See

Adding contacts

speed dial list.

for details on how to add phone numbers to the

Useful Apps 95

Answering a call

To answer a call, drag on the incoming call screen.

• When the stereo headset is connected, you can make calls by using the

call/end button on the headset.

• To end a call without turning off the screen, tap

Network with the Power key.

Call Answer and end calls and then activate End call

Settings

Rejecting a call

To reject an incoming call, drag across the incoming call screen.

• To send a rejection message, drag the rejection message option

across the screen.

• To add or edit a rejection message, tap

Call blocking & Decline with message Decline with message.

• When a call is coming in, press the Volume Up (+), Volume Down (-) or

Power/Lock key to mute ringtone or vibration, or to hold the call.

Settings Network Call

Useful Apps 96

Checking an incoming call while using an app

When a call comes in while using an app, a pop-up notification can be displayed at the top of the screen. You can receive the call, reject the call, or send message from the pop-up screen.

• Tap Settings Network Call Additional settings Show

voice calls while in an app and then select the desired way you would

like to display the incoming call while using an app.

Viewing missed calls

If there is a missed call, the status bar at the top of the screen displays . To view missed call details, drag the status bar downwards. You can also

Call logs.

tap

Functions accessible during a call

During a call, you can access a variety of functions by tapping the on-screen buttons:

• Contacts: View the contact list during a call.

• Hold: Hold a call.

• Dialpad: Display or hide the dial pad.

• Speaker: Turn on the speakerphone function.

• Mute: Mute your voice so that your voice cannot be heard by the other

party.

• Bluetooth: Switch the call to a Bluetooth device that is paired and

connected.

: End a call.

•

: Access additional call options.

•

• Available settings items may vary depending on the area or service

provider.

Useful Apps 97

Making a three-way calling

You can make a call to another contact during a call.

During a call, tap Add call.

Enter a phone number and tap .

• The two calls are displayed on the screen at the same time, and the

first call is put on hold.

To start a conference call, tap Merge calls.

• You may be charged a fee for each call. Consult with your service

provider for more information.

Viewing call records

To view recent call records, tap Call logs. Then, you can use the following functions:

• To view detailed call records, select a contact. To make a call to the

selected contact, tap

• To delete call records, tap

• The displayed call duration may differ from the call charge. Consult with

your service provider for more information.

• The deleted call history can not be restored.

• Pinch two fingers or spread your fingers apart to adjust the font size of

call logs or contacts.

Delete.

Configuring call options

You can configure various call options.

Tap Dial or Call logs.

Tap Call settings and then configure the options to suit your

preferences.

Useful Apps 98

Messaging

Sending a message

You can create and send messages to your contacts using the Messaging app.

• Sending messages abroad may incur additional charges. Consult with

your service provider for more information.

Tap .

Specify a recipient and create a message.

• To use multimedia options, tap

• To access optional menu items, tap

Tap to send the message.

Reading a message

You can view exchanged messages organised by contact.

Tap .

Select a contact from the message list.

Configuring messaging settings

You can change messaging settings to suit your preferences.

Tap .

Tap Settings from the message list.

Useful Apps 99

LG V500EM Users manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Custom-designed Features

Camera features

Sound quality and effects features

Floating Bar

Google Assistant

Audio recording features

Fingerprint recognition

Face Recognition

Multi-tasking feature

Always-on display

Quick Help

Notes on Water Resistant Properties

Basic Functions

Product components and accessories

Parts overview

Turning the power on or off

Installing the SIM card

Inserting the memory card

Removing the memory card

Battery

Touch screen

Home screen

Screen lock

Memory card encryption

Taking screenshots

Entering text

Content sharing

Do not disturb

Useful Apps

Installing and uninstalling apps

App trash

App Shortcuts

Phone

Messaging