LG V500EM Users manual

ENGLISH

USER GUIDE

LM-V500EM

MFL00000000 (1.0)

www.lg.com

About this user guide

ENGLISH

Thank you for choosing this LG product. Please carefully read this user guide before using the device for the first time to ensure safe and proper use.

•Always use genuine LG accessories. The supplied items are designed only for this device and may not be compatible with other devices.

•This device is not suitable for people who have a visual impairment due to the touchscreen keyboard.

•Descriptions are based on the device default settings.

•Default apps on the device are subject to updates, and support for these apps may be withdrawn without prior notice. If you have any questions about an app provided with the device, please contact an LG Service Centre. For user-installed apps, please contact the relevant service provider.

•Modifying the device’s operating system or installing software from unofficial sources may damage the device and lead to data corruption or data loss. Such actions will violate your LG licence agreement and void your warranty.

•Some content and illustrations may differ from your device, depending on the area, service provider, software version, or OS version, and are subject to change without prior notice.

•Software, audio, wallpaper, images, and other media supplied with your device are licenced for limited use. If you extract and use these materials for commercial or other purposes, you may be infringing copyright laws. As a user, you are fully responsible for the illegal use of media.

•Additional charges may incur for data services, such as messaging, uploading, downloading, auto-syncing and location services. To avoid additional charges, select a data plan suitable to your needs. Contact your service provider to obtain additional details.

•This user guide is written in major languages for each country. Depending on the language used, content may partly differ.

Instructional notices

WARNING: Situations that could cause injury to the user and third parties.

CAUTION: Situations that may cause minor injury or damage to the device.

NOTE: Notices or additional information.

About this user guide

Table of contents

5	Guidelines for safe and efficient use
01		02
Custom-designed		Basic Functions
Features		52	Product components and
15	Camera features		accessories
		53	Parts overview
30	Sound quality and effects
		56	Turning the power on or off
	features
31	Floating Bar	57	Installing the SIM card
34	Google Assistant	59	Inserting the memory card
35	Audio recording features	60	Removing the memory card
37	Fingerprint recognition	61	Battery
41	Face Recognition	64	Touch screen
45	Multi-tasking feature	67	Home screen
47	Always-on display	77	Screen lock
48	Quick Help	82	Memory card encryption
48	Notes on Water Resistant	83	Taking screenshots
	Properties	84	Entering text
		88	Content sharing
		90	Do not disturb

Useful Apps

92Installing and uninstalling apps

93App trash

94App Shortcuts

95Phone

99Messaging

100Camera

118Gallery

122Contacts

125QuickMemo+

127Clock

128Calendar

129Tasks

129Music

130Calculator

130LG Health

132E-mail

134File Manager

134Smart Doctor

135LG Mobile Switch

135Downloads

136SmartWorld

137RemoteCall Service

137Cell Broadcast

137Google apps

Settings

141 Settings

141 Network

154 Sound

156 Display

158 General

Appendix

171LG Language Settings

171LG Bridge

172Phone software update

174Anti-Theft Guide

175Open Source Software Notice Information

175Regulatory information (Regulation ID number, E-labeling, etc.)

176Trademarks

177DECLARATION OF CONFORMITY

177Contact office for compliance of this product

177Wi-Fi (WLAN)

178More information

182FAQ

Table of contents

Guidelines for safe and efficient use

Please read these simple guidelines. Not following these guidelines may be dangerous or illegal.

Should a fault occur, a software tool is built into your device that will gather a fault log. This tool gathers only data specific to the fault, such as signal strength, cell ID position in sudden call drop and applications loaded. The log is used only to help determine the cause of the fault. These logs are encrypted and can only be accessed by an authorised LG Repair centre should you need to return your device for repair.

Information about the RF exposure from FCC

In August 1996, the Federal Communications Commission (FCC) of the United States, with its action in Report and Order FCC 96-326, adopted an updated safety standard for human exposure to radio frequency (RF) electromagnetic energy emitted by FCC regulated transmitters. Those guidelines are consistent with the safety standard previously set by both international and U.S. standards. The design of this device complies with FCC guidelines and these international standards.

Part 15.19 statement

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1)This device may not cause harmful interference, and

(2)this device must accept any interference received, including interference that may cause undesired operation.

Part 15.21 Statement

Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment.

Guidelines for safe and efficient use

Body-worn Operation

This device was tested for typical bodyworn operations with the back of the device kept 0.39 inches (1cm) between the user’s body and the back of the device. To comply with FCC RF exposure requirements, a minimum separation distance of 0.39 inches (1cm) must be maintained between the user’s body and the back of the device.

Any beltclips, holsters, and similar accessories containing metallic components may not be used. Body-worn accessories that cannot maintain 0.39 inches (1cm) separation distance between the user’s body and the back of the device, and have not been tested for typical body-worn operations may not comply with FCC RF exposure limits and should be avoided.

Part 15.105 Statement

This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential

installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

•Reorient or relocate the receiving antenna.

•Increase the separation between the equipment and receiver.

•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•Consult the dealer or an experienced radio/TV technician for help.

Guidelines for safe and efficient use

Product care and maintenance

•Use only in-box accessories which are authorised by LG. LG does not guarantee any damage or failure which is caused by third party accessories.

•Some contents and illustrations may differ from your device without prior notice.

•Do not disassemble this unit. Take it to a qualified service technician when repair work is required.

•Repairs under warranty, at LG’s discretion, may include replacement parts or boards that are either new or reconditioned, provided that they have functionality equal to that of the parts being replaced.

•Keep away from electrical appliances such as TVs, radios and personal computers.

•The unit should be kept away from heat sources such as radiators or cookers.

•Do not drop.

•Do not subject this unit to mechanical vibration or shock.

•Switch off the device in any area where you are required to by special regulations. For example, do not use your device in hospitals as it may affect sensitive medical equipment.

•Do not handle the device with wet hands while it is being charged. It may cause an electric shock and can seriously damage your device.

•Do not charge a handset near flammable material as the handset can become hot and create a fire hazard.

•Use a dry cloth to clean the exterior of the unit (do not use solvents such as benzene, thinner or alcohol).

•Do not charge the device when it is on soft furnishings.

•The device should be charged in a well ventilated area.

•Do not subject this unit to excessive smoke or dust.

•Do not keep the device next to credit cards or transport tickets; it can affect the information on the magnetic strips.

•Do not tap the screen with a sharp object as it may damage the device.

Guidelines for safe and efficient use

•Do not expose the device to liquid or moisture.

•Use accessories like earphones cautiously. Do not touch the antenna unnecessarily.

•Do not use, touch or attempt to remove or fix broken, chipped or cracked glass. Damage to the glass display due to abuse or misuse is not covered under the warranty.

•Your device is an electronic device that generates heat during normal operation. Extremely prolonged, direct skin contact in the absence of adequate ventilation may result in discomfort or minor burns. Therefore, use care when handling your device during or immediately after operation.

•If your device gets wet, immediately unplug it to dry off completely. Do not attempt to accelerate the drying process with an external heating source, such as an oven, microwave or hair dryer.

•The liquid in your wet device, changes the colour of the product label inside your device. Damage to your device as a result of exposure to liquid is not covered under your warranty.

•A mobile device requires proper air circulation in order to dissipate heat. Direct skin contact and inadequate circulation of air flow to the device may cause the device to overheat. The device must be at least 1.0cm from between the user’s body.

•Prevent dust of any other foreign substances from getting into the Charger/ USB cable port. It may cause heat or fire.

Efficient device operation

Electronics devices

All devices may receive interference, which could affect performance.

•Do not use your device near medical equipment without requesting permission. Please consult your doctor to determine if operation of your device may interfere with the operation of your medical device.

•Pacemaker manufacturers recommend that you leave at least 15 cm of space between other devices and a pacemaker to avoid potential interference with the pacemaker.

•This device may produce a bright or flashing light.

•Some hearing aids might be disturbed by devices.

Guidelines for safe and efficient use

•Minor interference may affect TVs, radios, PCs etc.

•Use your device in temperatures between 0 ºC and 35 ºC, if possible. Exposing your device to extremely low or high temperatures may result in damage, malfunction, or even explosion.

Road safety

Check the laws and regulations on the use of devices in the area when you drive.

•Do not use a hand-held device while driving.

•Give full attention to driving.

•Pull off the road and park before making or answering a call if driving conditions so require.

•RF energy may affect some electronic systems in your vehicle such as car stereos and safety equipment.

•When your vehicle is equipped with an air bag, do not obstruct with installed or portable wireless equipment. It can cause the air bag to fail or cause serious injury due to improper performance.

•If you are listening to music whilst out and about, please ensure that the volume is at a reasonable level so that you are aware of your surroundings. This is of particular importance when near roads.

Avoid damage to your hearing

To prevent possible hearing damage, do not listen at high volume levels for long periods.

Damage to your hearing can occur if you are exposed to loud sound for long periods of time. We therefore recommend that you do not turn on or off the handset close to your ear. We also recommend that music and call volumes are set to a reasonable level.

•When using headphones, turn the volume down if you cannot hear the people speaking near you, or if the person sitting next to you can hear what you are listening to.

• Excessive sound pressure from earphones and headphones can cause hearing loss.

Guidelines for safe and efficient use

Glass Parts

Some parts of your device are made of glass. This glass could break if your device is dropped on a hard surface or receives a substantial impact. If the glass breaks, do not touch or attempt to remove it. Stop using your device until the glass is replaced by an authorised service provider.

Blasting area

Do not use the device where blasting is in progress. Observe restrictions and follow any regulations or rules.

Potentially explosive atmospheres

•Do not use your device at a refueling point.

•Do not use near fuel or chemicals.

•Do not transport or store flammable gas, liquid or explosives in the same compartment of your vehicle as your device or accessories.

In aircraft

Wireless devices can cause interference in aircraft.

•Turn your device off before boarding any aircraft.

•Do not use it on the ground without permission from the crew.

Children

Keep the device in a safe place out of the reach of small children. It includes small parts which may cause a choking hazard if detached.

Emergency calls

Emergency calls may not be available on all mobile networks. Therefore you should never depend solely on your device for emergency calls. Check with your local service provider.

Guidelines for safe and efficient use

Battery information and care

•You do not need to completely discharge the battery before recharging. Unlike other battery systems, there is no memory effect that could compromise the battery’s performance.

•Use only LG batteries and chargers. LG chargers are designed to maximise the battery life.

•Do not disassemble or short-circuit the battery.

•Keep the metal contacts of the battery clean.

•Replace the battery when it no longer provides acceptable performance. The battery pack may be recharged hundreds of times before it needs replacing.

•Recharge the battery if it has not been used for a long time to maximise usability.

•Do not expose the battery charger to direct sunlight or use it in high humidity, such as in the bathroom.

•Do not leave the battery in hot or cold places, as this may deteriorate battery performance.

•Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions.

•Always unplug the charger from the wall socket after the device is fully charged to save unnecessary power consumption of the charger.

•Actual battery life will depend on network configuration, product settings, usage patterns, battery and environmental conditions.

•Make sure that no sharp-edged items such as animal’s teeth or claws, come into contact with the battery. This could cause a fire.

•Power Consumption (Networked Standby Mode) : X.X W

Securing personal information

•Make sure to protect your personal information to prevent data leakage or misuse of sensitive information.

•Always back up important data while using the device. LG is not responsible for any data loss.

•Make sure to back up all data and reset the device when disposing of the device to prevent any misuse of sensitive information.

Guidelines for safe and efficient use

•Read the permission screen carefully while downloading applications.

•Be cautious using the applications that have access to multiple functions or to your personal information.

•Check your personal accounts regularly. If you find any sign of misuse of your personal information, ask your service provider to delete or change your account information.

•If your device is lost or stolen, change the password of your account to secure your personal information.

•Do not use applications from unknown sources.

Notice for Battery replacement

• Li-Ion Battery is a hazardous component which can cause injury.

•Battery replacement by non-qualified professional can cause damage to your device.

•Do not replace the battery by yourself. The battery can be damaged, which can cause overheat and injury. The battery must be replaced by the authorised service provider. The battery should be recycled or disposed separately from household waste.

•In case this product contains a battery incorporated within the product which cannot be readily removed by end-users, LG recommends that only qualified professionals remove the battery, either for replacement or for recycling at the end of this product’s working life. To prevent damage to the product, and for their own safety, users should not attempt to remove the battery and should contact LG Service Helpline, or other independent service providers for advice.

•Removal of the battery will involve dismantling of the product case, disconnection of the electrical cables/ contacts, and careful extraction of the battery cell using specialized tools. If you need the instructions for qualified professionals on how to remove the battery safely, please visit http://www.lge.com/global/sustainability/environment/take-back-recycling.

Guidelines for safe and efficient use

Custom-designed

Features

Camera features

Triple cameras

The triple cameras, which are located on the back of the device, allow you to take photos or record videos with three different angles of view.

Tap , and select//while taking photos or recording videos with the rear camera.

Triple shot

The triple cameras located on the back of the device take a series of photos with different angles of view and save as a video with slide effect.

1Tap , and tap Triple shot.

2Tap to take a photo.

•The triple cameras take photos automatically in sequence.

•A triple shot video is automatically saved in Gallery.

• While taking a photo, hold the device steady until all 3 photos have been taken.

Custom-designed Features

Triple Preview

You can preview images of different angles taken by the triple cameras located on the back of the device and select a desired angle to take a photo or record a video.

Before taking a photo, touch and hold a camera view icon to display preview icons of three angles on the right.

•The screen displays the preview image of the selected angle of view.

•After selecting a desired angle, tap or to take a photo or record a video.

• This feature is available only in the Auto mode and AI Cam.

Custom-designed Features

Portrait

You can create an artistic portrait photo, whereby the subject is in focus and the background is blurred. You can also edit the image by applying lighting or colour effect to the background.

• While taking a photo with rear camera, keep the distance to your subject to 1.3 ~ 5 feet.

• This feature is not available if the surroundings are too dark.

1Tap , and tap Portrait.

2Drag the slide bar to the left or right to adjust the blur strength.

• 3D Lighting Effect: Tap to select a lighting effect.

Custom-designed Features

• Backdrop: Tap to select a background effect. -- None: Take a photo without background effect.

-- Gallery background (front camera option): Import saved image from the Gallery to merge as background.

Tap to launch the Gallery, and select the photo you want to merge.

-- Story shot background (front camera option): Take a photo to merge as background.

Tap to launch the Gallery, and tap to take a photo. Taken photo is saved as background.

-- Colour background: Select the background colour except for the subject.

3When Portrait is available. on the screen, tap to take a photo.

•The Portrait feature may not work if the camera cannot recognise the subject.

Custom-designed Features

AR features

You can use various AR (Augmented Reality) features with the Camera app. You can create your own My Avatar, AR Emoji, or AR Sticker for rich content. My Avatar helps you create a cartoon version of yourself and customise it. AR Emoji help you create 3D animated animal emojis that mimic facial expression. AR Sticker allows you to choose from several different stickers to use on a photo or video while facing your camera.

Creating My Avatar

1Tap , switch to the front camera, then tap .

2Tap to take a photo.

•Follow the on-screen instructions to align your face on the screen.

•To make My Avatar by using one of the saved photos from the Gallery, tap .

Custom-designed Features

3Select My Avatar’s gender and select details including avatar type, skin tone, hairstyle, and clothes, then tap OK.

• Taken photos are saved in the Gallery.

Custom-designed Features

Creating My Avatar, AR Emoji, AR Sticker

1Tap , switch to the front camera, then tap .

2Select an option you want to record.

3To take a photo, tap . To record a video, tap .

•Taken photos are saved in the Gallery.

Custom-designed Features

Using Avatar Stickers

1Tap on the LG Keyboard.

2Select the desired Avatar Sticker and tap .

Custom-designed Features

Using Ani Sticker

1Tap on the LG Keyboard.

2Select the desired My Avatar.

3Tap to record voice and video, and then tap to save.

•Ani Stickers with various facial expressions, motions, and voices are created.

4Tap to upload Ani Sticker, and tap .

•Tap to preview the created Ani Sticker.

Custom-designed Features

AI CAM

You can effectively take photos or record videos since the camera recognises the object when taking a photo or recording a video.

1Tap , then tap AI CAM.

2When the object is recognised, the best effect for the scene is applied.

•To apply other effects, tap the scene icon.

• The result of the scene recognition may differ depending on the illumination or the location of the subject while taking photos. Keywords do not appear on the actual photos or videos.

•This feature is available only when the front and rear cameras are in the Auto mode.

AI Composition

While taking portraits, AI engine allows you to automatically edit the position of the subject and find the optimal picture composition. Both the original photo and AI Composition photo are saved.

1While taking a photo with rear camera, tap AI CAM.

2When the camera detects the subject, recommended and AI Composition will be applied on the top of the screen.

•The subject must be fewer than three people.

•The subject is recognised when the subject is placed on the top of the screen.

3When AI Composition icon appears, tap to take a photo.

•Tap the thumbnail withfrom the Gallery to view the photo.

•Photos withare the original photos taken by you.

•Photos withare AI Composition photos.

•Tapandto compare them.

Custom-designed Features

•The result of the scene recognition may differ depending on the illumination or the location of the subject while taking photos.

•While taking a photo, related keywords to the subject appear on the screen. Keywords do not appear on the actual photos.

•This feature is only available on the rear camera.

Custom-designed Features

Cine shot

You can record a moment and make a video with only a part of the scene in motion.

While recording a video, hold the device steady. After recorded, rub an area in the video you want in motion. The selected area starts moving and the rest of the video remains still.

1Tap , then tap MODE .

2Tap to record a 3 second video.

•Hold the device steady while recording the video.

3Tap and rub the area you want in motion with the Cine shot effect.

•Tap to erase the selected area.

•Tap to play the selected area in motion forward repeatedly.

•Tap to play the selected area in motion forward and backward repeatedly.

4Tap SAVE.

•The selected area will be in motion.

Custom-designed Features

Cine Video

You can record a movie-like video.

1Tap , then tap MODE Cine Video .

2Tap to record a video.

•: Record a video by selecting the point zoom feature to zoom in/ out around a specific desired area.

• : Select an effect to apply to the recording. You can also adjust the vignette and strength for each Cine effect. This feature cannot be changed after you have started recording.

• The Point zoom feature supports a zoom speed of up to 3x.

• This feature only supports video recordings in standard angle.

Custom-designed Features

Makeup Pro

While taking selfies, you can apply various makeup techniques.

When using the front camera, adjust the skin tone and apply eye and lip makeups.

1Tap , switch to the front camera, then tap .

2Select a desired makeup option, then drag the slide bar to the left or right to adjust the effect.

•When you select None, the slide bar disappears.

3Tap to take a photo.

Custom-designed Features

Google Lens

You can get more information or take action on items around you using Google Lens, like landmarks, posters, restaurant menus, animals, flowers, or barcodes, directly in your device.

For example, when you use Google Lens on a:

•Business card: You can save the phone number or address to a contact.

•Book: You can get reviews and other details about it.

•Landmark or building: You can get more details about it.

•Painting in a museum: You can get details about it.

•A plant or animal: You can learn more about it.

•A flyer or event billboard: You can add that event to your calendar.

• Google Lens is available only when your device is connected to the internet. If you use mobile data, you may be charged for data usage, depending on your pricing plan.

•This function may be not supported, or the supported languages may differ depending on the service area.

Use Google Lens

1Tap , then tap Google Lens.

2Point your camera at an item.

3To get details or take action:

•Tap the item on your screen.

•To select text: Tap a word, then tap it again and drag the blue dots.

Custom-designed Features

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