LG V500EM Users manual

USER GUIDE

LM-V500EM

ENGLISH

MFL00000000 (1.0)

www.lg.com

ENGLISH

About this user guide

Thank you for choosing this LG product. Please carefully read this user guide before using the device for the first time to ensure safe and proper use.

• Always use genuine LG accessories. The supplied items are designed

only for this device and may not be compatible with other devices.

• This device is not suitable for people who have a visual impairment due

to the touchscreen keyboard.

• Descriptions are based on the device default settings.

• Default apps on the device are subject to updates, and support for

these apps may be withdrawn without prior notice. If you have any questions about an app provided with the device, please contact an LG Service Centre. For user-installed apps, please contact the relevant service provider.

• Modifying the device’s operating system or installing software from

unofficial sources may damage the device and lead to data corruption or data loss. Such actions will violate your LG licence agreement and void your warranty.

• Some content and illustrations may differ from your device, depending

on the area, service provider, software version, or OS version, and are subject to change without prior notice.

• Software, audio, wallpaper, images, and other media supplied with

your device are licenced for limited use. If you extract and use these materials for commercial or other purposes, you may be infringing copyright laws. As a user, you are fully responsible for the illegal use of media.

• Additional charges may incur for data services, such as messaging,

uploading, downloading, auto-syncing and location services. To avoid additional charges, select a data plan suitable to your needs. Contact your service provider to obtain additional details.

• This user guide is written in major languages for each country.

Depending on the language used, content may partly differ.

Instructional notices

WARNING: Situations that could cause injury to the user and third

CAUTION: Situations that may cause minor injury or damage to the

NOTE: Notices or additional information.

parties.

device.

2About this user guide

Table of contents

5 Guidelines for safe and efficient use

Custom-designed Features

15 Camera features 30 Sound quality and effects

features

31 Floating Bar 34 Google Assistant 35 Audio recording features 37 Fingerprint recognition 41 Face Recognition 45 Multi-tasking feature 47 Always-on display 48 Quick Help 48 Notes on Water Resistant

Properties

Basic Functions

52 Product components and

accessories

53 Parts overview 56 Turning the power on or off 57 Installing the SIM card 59 Inserting the memory card 60 Removing the memory card 61 Battery 64 Touch screen 67 Home screen 77 Screen lock 82 Memory card encryption 83 Taking screenshots 84 Entering text 88 Content sharing 90 Do not disturb

Useful Apps

92 Installing and uninstalling apps 93 App trash 94 App Shortcuts 95 Phone 99 Messaging 100 Camera 118 Gallery 122 Contacts 125 QuickMemo+ 127 Clock 128 Calendar 129 Tasks 129 Music 130 Calculator 130 LG Health 132 E-mail 134 File Manager 134 Smart Doctor 135 LG Mobile Switch 135 Downloads 136 SmartWorld 137 RemoteCall Service 137 Cell Broadcast 137 Google apps

Settings

141 Settings 141 Network 154 Sound 156 Display 158 General

Appendix

171 LG Language Settings 171 LG Bridge 172 Phone software update 174 Anti-Theft Guide 175 Open Source Software Notice

Information

175 Regulatory information

(Regulation ID number, E-labeling,

etc.)

176 Trademarks 177 DECLARATION OF

CONFORMITY

177 Contact office for compliance of

this product

177 Wi-Fi (WLAN) 178 More information 182 FAQ

4Table of contents

Guidelines for safe and efficient use

Please read these simple guidelines. Not following these guidelines may be dangerous or illegal.

Should a fault occur, a software tool is built into your device that will gather a fault log. This tool gathers only data specific to the fault, such as signal strength, cell ID position in sudden call drop and applications loaded. The log is used only to help determine the cause of the fault. These logs are encrypted and can only be accessed by an authorised LG Repair centre should you need to return your device for repair.

Information about the RF exposure from FCC

In August 1996, the Federal Communications Commission (FCC) of the United States, with its action in Report and Order FCC 96-326, adopted an updated safety standard for human exposure to radio frequency (RF) electromagnetic energy emitted by FCC regulated transmitters. Those guidelines are consistent with the safety standard previously set by both international and U.S. standards. The design of this device complies with FCC guidelines and these international standards.

Part 15.19 statement

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that

may cause undesired operation.

Part 15.21 Statement

Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment.

6Guidelines for safe and efficient use

Body-worn Operation

This device was tested for typical bodyworn operations with the back of the device kept 0.39 inches (1cm) between the user’s body and the back of the device. To comply with FCC RF exposure requirements, a minimum separation distance of

0.39 inches (1cm) must be maintained between the user’s body and the back of the device.

Any beltclips, holsters, and similar accessories containing metallic components may not be used. Body-worn accessories that cannot maintain 0.39 inches (1cm) separation distance between the user’s body and the back of the device, and have not been tested for typical body-worn operations may not comply with FCC RF exposure limits and should be avoided.

Part 15.105 Statement

This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

7Guidelines for safe and efficient use

Product care and maintenance

• Use only in-box accessories which are authorised by LG. LG does not guarantee

any damage or failure which is caused by third party accessories.

• Some contents and illustrations may differ from your device without prior

notice.

• Do not disassemble this unit. Take it to a qualified service technician when repair

work is required.

• Repairs under warranty, at LG’s discretion, may include replacement parts

or boards that are either new or reconditioned, provided that they have functionality equal to that of the parts being replaced.

• Keep away from electrical appliances such as TVs, radios and personal

computers.

• The unit should be kept away from heat sources such as radiators or cookers.

• Do not drop.

• Do not subject this unit to mechanical vibration or shock.

• Switch off the device in any area where you are required to by special

regulations. For example, do not use your device in hospitals as it may affect sensitive medical equipment.

• Do not handle the device with wet hands while it is being charged. It may cause

an electric shock and can seriously damage your device.

• Do not charge a handset near flammable material as the handset can become

hot and create a fire hazard.

• Use a dry cloth to clean the exterior of the unit (do not use solvents such as

benzene, thinner or alcohol).

• Do not charge the device when it is on soft furnishings.

• The device should be charged in a well ventilated area.

• Do not subject this unit to excessive smoke or dust.

• Do not keep the device next to credit cards or transport tickets; it can affect the

information on the magnetic strips.

• Do not tap the screen with a sharp object as it may damage the device.

8Guidelines for safe and efficient use

• Do not expose the device to liquid or moisture.

• Use accessories like earphones cautiously. Do not touch the antenna

unnecessarily.

• Do not use, touch or attempt to remove or fix broken, chipped or cracked glass.

Damage to the glass display due to abuse or misuse is not covered under the warranty.

• Your device is an electronic device that generates heat during normal operation.

Extremely prolonged, direct skin contact in the absence of adequate ventilation may result in discomfort or minor burns. Therefore, use care when handling your device during or immediately after operation.

• If your device gets wet, immediately unplug it to dry off completely. Do not

attempt to accelerate the drying process with an external heating source, such as an oven, microwave or hair dryer.

• The liquid in your wet device, changes the colour of the product label inside your

device. Damage to your device as a result of exposure to liquid is not covered under your warranty.

• A mobile device requires proper air circulation in order to dissipate heat. Direct

skin contact and inadequate circulation of air flow to the device may cause the device to overheat. The device must be at least 1.0cm from between the user’s body.

• Prevent dust of any other foreign substances from getting into the Charger/

USB cable port. It may cause heat or fire.

Efficient device operation

Electronics devices

All devices may receive interference, which could affect performance.

• Do not use your device near medical equipment without requesting permission.

Please consult your doctor to determine if operation of your device may interfere with the operation of your medical device.

• Pacemaker manufacturers recommend that you leave at least 15 cm of space

between other devices and a pacemaker to avoid potential interference with the pacemaker.

• This device may produce a bright or flashing light.

• Some hearing aids might be disturbed by devices.

9Guidelines for safe and efficient use

• Minor interference may affect TVs, radios, PCs etc.

• Useyourdeviceintemperaturesbetween0ºCand35ºC,ifpossible.Exposing

your device to extremely low or high temperatures may result in damage, malfunction, or even explosion.

Road safety

Check the laws and regulations on the use of devices in the area when you drive.

• Do not use a hand-held device while driving.

• Give full attention to driving.

• Pull off the road and park before making or answering a call if driving conditions

so require.

• RF energy may affect some electronic systems in your vehicle such as car

stereos and safety equipment.

• When your vehicle is equipped with an air bag, do not obstruct with installed

or portable wireless equipment. It can cause the air bag to fail or cause serious injury due to improper performance.

• If you are listening to music whilst out and about, please ensure that the volume

is at a reasonable level so that you are aware of your surroundings. This is of particular importance when near roads.

Avoid damage to your hearing

To prevent possible hearing damage, do not listen at high volume levels for long periods.

Damage to your hearing can occur if you are exposed to loud sound for long periods of time. We therefore recommend that you do not turn on or off the handset close to your ear. We also recommend that music and call volumes are set to a reasonable level.

• When using headphones, turn the volume down if you cannot hear the people

speaking near you, or if the person sitting next to you can hear what you are listening to.

• Excessive sound pressure from earphones and headphones can cause

hearing loss.

10Guidelines for safe and efficient use

Glass Parts

Some parts of your device are made of glass. This glass could break if your device is dropped on a hard surface or receives a substantial impact. If the glass breaks, do not touch or attempt to remove it. Stop using your device until the glass is replaced by an authorised service provider.

Blasting area

Do not use the device where blasting is in progress. Observe restrictions and follow any regulations or rules.

Potentially explosive atmospheres

• Do not use your device at a refueling point.

• Do not use near fuel or chemicals.

• Do not transport or store flammable gas, liquid or explosives in the same

compartment of your vehicle as your device or accessories.

In aircraft

Wireless devices can cause interference in aircraft.

• Turn your device off before boarding any aircraft.

• Do not use it on the ground without permission from the crew.

Children

Keep the device in a safe place out of the reach of small children. It includes small parts which may cause a choking hazard if detached.

Emergency calls

Emergency calls may not be available on all mobile networks. Therefore you should never depend solely on your device for emergency calls. Check with your local service provider.

11Guidelines for safe and efficient use

Battery information and care

• You do not need to completely discharge the battery before recharging. Unlike

other battery systems, there is no memory effect that could compromise the battery’s performance.

• Use only LG batteries and chargers. LG chargers are designed to maximise the

battery life.

• Do not disassemble or short-circuit the battery.

• Keep the metal contacts of the battery clean.

• Replace the battery when it no longer provides acceptable performance. The

battery pack may be recharged hundreds of times before it needs replacing.

• Recharge the battery if it has not been used for a long time to maximise

usability.

• Do not expose the battery charger to direct sunlight or use it in high humidity,

such as in the bathroom.

• Do not leave the battery in hot or cold places, as this may deteriorate battery

performance.

• Risk of explosion if battery is replaced by an incorrect type. Dispose of used

batteries according to the instructions.

• Always unplug the charger from the wall socket after the device is fully charged

to save unnecessary power consumption of the charger.

• Actual battery life will depend on network configuration, product settings,

usage patterns, battery and environmental conditions.

• Make sure that no sharp-edged items such as animal’s teeth or claws, come

into contact with the battery. This could cause a fire.

• Power Consumption (Networked Standby Mode) : X.X W

Securing personal information

• Make sure to protect your personal information to prevent data leakage or

misuse of sensitive information.

• Always back up important data while using the device. LG is not responsible for

any data loss.

• Make sure to back up all data and reset the device when disposing of the device

to prevent any misuse of sensitive information.

12Guidelines for safe and efficient use

• Read the permission screen carefully while downloading applications.

• Be cautious using the applications that have access to multiple functions or to

your personal information.

• Check your personal accounts regularly. If you find any sign of misuse of your

personal information, ask your service provider to delete or change your account information.

• If your device is lost or stolen, change the password of your account to secure

your personal information.

• Do not use applications from unknown sources.

Notice for Battery replacement

• Li-Ion Battery is a hazardous component which can cause injury.

• Battery replacement by non-qualified professional can cause damage

to your device.

• Do not replace the battery by yourself. The battery can be damaged,

which can cause overheat and injury. The battery must be replaced by the authorised service provider. The battery should be recycled or disposed separately from household waste.

• In case this product contains a battery incorporated within the product

which cannot be readily removed by end-users, LG recommends that only qualified professionals remove the battery, either for replacement or for recycling at the end of this product’s working life. To prevent damage to the product, and for their own safety, users should not attempt to remove the battery and should contact LG Service Helpline, or other independent service providers for advice.

• Removal of the battery will involve dismantling of the product case,

disconnection of the electrical cables/ contacts, and careful extraction of the battery cell using specialized tools. If you need the instructions for qualified professionals on how to remove the battery safely, please visit

http://www.lge.com/global/sustainability/environment/take-back-recycling

13Guidelines for safe and efficient use

Custom-designed Features

Camera features

Triple cameras

The triple cameras, which are located on the back of the device, allow you to take photos or record videos with three different angles of view.

, and select / / while taking photos or recording

Tap videos with the rear camera.

Triple shot

The triple cameras located on the back of the device take a series of photos with different angles of view and save as a video with slide effect.

Tap , and tap Triple shot.

Tap to take a photo.

• The triple cameras take photos automatically in sequence.

• A triple shot video is automatically saved in Gallery.

• While taking a photo, hold the device steady until all 3 photos have

been taken.

Custom-designed Features 15

Triple Preview

You can preview images of different angles taken by the triple cameras located on the back of the device and select a desired angle to take a photo or record a video.

Before taking a photo, touch and hold a camera view icon to display preview icons of three angles on the right.

• The screen displays the preview image of the selected angle of view.

• After selecting a desired angle, tap

a video.

• This feature is available only in the Auto mode and AI Cam.

or to take a photo or record

Custom-designed Features 16

Portrait

You can create an artistic portrait photo, whereby the subject is in focus and the background is blurred. You can also edit the image by applying lighting or colour effect to the background.

• While taking a photo with rear camera, keep the distance to your

subject to 1.3 ~ 5 feet.

• This feature is not available if the surroundings are too dark.

Tap , and tap Portrait.

Drag the slide bar to the left or right to adjust the blur strength.

• 3D Lighting Effect: Tap to select a lighting effect.

Custom-designed Features 17

• Backdrop: Tap to select a background effect.

- None: Take a photo without background effect.

- Gallery background (front camera option): Import saved image from the Gallery to merge as background.

to launch the Gallery, and select the photo you want to

Tap merge.

- Story shot background (front camera option): Take a photo to merge as background.

to launch the Gallery, and tap to take a photo. Taken

Tap photo is saved as background.

- Colour background: Select the background colour except for the subject.

When Portrait is available. on the screen, tap to take a photo.

• The Portrait feature may not work if the camera cannot recognise

the subject.

Custom-designed Features 18

AR features

You can use various AR (Augmented Reality) features with the Camera app. You can create your own My Avatar, AR Emoji, or AR Sticker for rich content. My Avatar helps you create a cartoon version of yourself and customise it. AR Emoji help you create 3D animated animal emojis that mimic facial expression. AR Sticker allows you to choose from several different stickers to use on a photo or video while facing your camera.

Creating My Avatar

Tap , switch to the front camera, then tap .

Tap to take a photo.

• Follow the on-screen instructions to align your face on the screen.

• To make My Avatar by using one of the saved photos from the

Gallery, tap

Custom-designed Features 19

Select My Avatar’s gender and select details including avatar type, skin

tone, hairstyle, and clothes, then tap OK.

• Taken photos are saved in the Gallery.

Custom-designed Features 20

Creating My Avatar, AR Emoji, AR Sticker

Tap , switch to the front camera, then tap .

Select an option you want to record.

To take a photo, tap . To record a video, tap .

• Taken photos are saved in the Gallery.

Custom-designed Features 21

Using Avatar Stickers

Tap on the LG Keyboard.

Select the desired Avatar Sticker and tap .

Custom-designed Features 22

Using Ani Sticker

Tap on the LG Keyboard.

Select the desired My Avatar.

Tap to record voice and video, and then tap to save.

• Ani Stickers with various facial expressions, motions, and voices are

created.

Tap to upload Ani Sticker, and tap .

to preview the created Ani Sticker.

• Tap

Custom-designed Features 23

AI CAM

You can effectively take photos or record videos since the camera recognises the object when taking a photo or recording a video.

Tap , then tap AI CAM.

When the object is recognised, the best effect for the scene is applied.

• To apply other effects, tap the scene icon.

• The result of the scene recognition may differ depending on the

illumination or the location of the subject while taking photos. Keywords do not appear on the actual photos or videos.

• This feature is available only when the front and rear cameras are in the

Auto mode.

AI Composition

While taking portraits, AI engine allows you to automatically edit the position of the subject and find the optimal picture composition. Both the original photo and AI Composition photo are saved.

While taking a photo with rear camera, tap AI CAM.

When the camera detects the subject, recommended and AI

Composition will be applied on the top of the screen.

• The subject must be fewer than three people.

• The subject is recognised when the subject is placed on the top of

the screen.

When AI Composition icon appears, tap to take a photo.

• Tap the thumbnail with

• Photos with

• Tap

are the original photos taken by you. are AI Composition photos.

and to compare them.

from the Gallery to view the photo.

Custom-designed Features 24

• The result of the scene recognition may differ depending on the

illumination or the location of the subject while taking photos.

• While taking a photo, related keywords to the subject appear on the

screen. Keywords do not appear on the actual photos.

• This feature is only available on the rear camera.

Custom-designed Features 25

Cine shot

You can record a moment and make a video with only a part of the scene in motion.

While recording a video, hold the device steady. After recorded, rub an area in the video you want in motion. The selected area starts moving and the rest of the video remains still.

Tap , then tap MODE .

Tap to record a 3 second video.

• Hold the device steady while recording the video.

Tap and rub the area you want in motion with the Cine shot effect.

• Tap to erase the selected area.

to play the selected area in motion forward repeatedly.

• Tap

to play the selected area in motion forward and backward

• Tap

repeatedly.

Tap SAVE.

• The selected area will be in motion.

Custom-designed Features 26

Cine Video

You can record a movie-like video.

Tap , then tap MODE Cine Video .

Tap to record a video.

: Record a video by selecting the point zoom feature to zoom in/

•

out around a specific desired area.

: Select an effect to apply to the recording. You can also adjust

•

the vignette and strength for each Cine effect. This feature cannot be changed after you have started recording.

• The Point zoom feature supports a zoom speed of up to 3x.

• This feature only supports video recordings in standard angle.

Custom-designed Features 27

Makeup Pro

While taking selfies, you can apply various makeup techniques. When using the front camera, adjust the skin tone and apply eye and lip

makeups.

Tap , switch to the front camera, then tap .

Select a desired makeup option, then drag the slide bar to the left or

right to adjust the effect.

• When you select None, the slide bar disappears.

Tap to take a photo.

Custom-designed Features 28

Google Lens

You can get more information or take action on items around you using Google Lens, like landmarks, posters, restaurant menus, animals, flowers, or barcodes, directly in your device.

For example, when you use Google Lens on a:

• Business card: You can save the phone number or address to a contact.

• Book: You can get reviews and other details about it.

• Landmark or building: You can get more details about it.

• Painting in a museum: You can get details about it.

• A plant or animal: You can learn more about it.

• A flyer or event billboard: You can add that event to your calendar.

• Google Lens is available only when your device is connected to the

internet. If you use mobile data, you may be charged for data usage, depending on your pricing plan.

• This function may be not supported, or the supported languages may

differ depending on the service area.

Use Google Lens

Tap , then tap Google Lens.

Point your camera at an item.

To get details or take action:

• Tap the item on your screen.

• To select text: Tap a word, then tap it again and drag the blue dots.

Custom-designed Features 29

+ 160 hidden pages