LG PM12SP User guide

OWNER'S MANUAL

TYPE: Wi-Fi MODEM

EN ENGLISH BG БЪЛГАРСКИ CZ ČEŠTINA DA DANSK DE DEUTSCH

EL ΕΛΛΗΝΙΚΑ ES ESPAÑOL ET EESTI FI SUOMI FR FRANÇAIS

GA GAEILGE HR HRVATSKI HU MAGYAR IT ITALIANO LT LIETUVIŲ

LV LATVIEŠU MK МАКЕДОНСКИ MT MALTI NL NEDERLANDS NO NORSK

PL POLSKI PT PORTUGUÊS RO ROMÂNĂ SK SLOVENČINA SL SLOVENŠČINA

SQ SHQIP SR SRPSKI SV SVENSKA BS BOSANSKI

MFL70584701

Rev.03_081820

www.lg.com

Copyright © 2018 - 2020 LG Electronics Inc. All Rights Reserved

SMART FUNCTIONS

LG ThinQ Application

This feature is only available on models with the

or ThinQ

The LG ThinQ application allows you to
communicate with the appliance using a
smartphone.

LG ThinQ Application Features

Communicate with the appliance from a
smartphone using the convenient smart features.

Smart Diagnosis

• If you experience a problem while using the
appliance, this smart diagnosis feature will help
you diagnose the problem.

Settings

• Allows you to set various options on the
appliance and in the application.

NOTE

• If you change your wireless router, internet
service provider, or password, delete the
registered appliance from the LG ThinQ
application and register it again.

• The application is subject to change for
appliance improvement purposes without
notice to users.

• Functions may vary by model.

Before Using LG ThinQ
Application

Check the distance between the appliance

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and the wireless router (Wi-Fi network).

• If the distance between the appliance and

logo.

the wireless router is too far, the signal
strength becomes weak. It may take a long
time to register or installation may fail.

EN

Turn off the Mobile data or Cellular Data on

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your smartphone.

Connect your smartphone to the wireless

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router.

NOTE

• To verify the Wi-Fi connection, check that
icon on the control panel is lit.

• The appliance supports 2.4 GHz Wi-Fi
networks only. To check your network
frequency, contact your Internet service
provider or refer to your wireless router manual.

• LG ThinQ is not responsible for any
network connection problems or any faults,
malfunctions, or errors caused by network
connection.

• If the appliance is having trouble connecting
to the Wi-Fi network, it may be too far from
the router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.

• The Wi-Fi connection may not connect or may
be interrupted because of the home network
environment.

• The network connection may not work properly
depending on the Internet service provider.

• The surrounding wireless environment can
make the wireless network service run slowly.

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EN

• The appliance cannot be registered due to
problems with the wireless signal transmission.
Unplug the appliance and wait about a minute
before trying again.

• If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.

• The wireless network name (SSID) should be
a combination of English letters and numbers.
(Do not use special characters.)

• Smartphone user interface (UI) may vary
depending on the mobile operating system
(OS) and the manufacturer.

• If the security protocol of the router is set
to WEP, you may fail to set up the network.
Please change it to other security protocols
(WPA2 is recommended) and register the
product again.

Installing the LG ThinQ
Application

Search for the LG ThinQ application from the
Google Play Store or Apple App Store on a
smartphone. Follow instructions to download and
install the application.

Open Source Software Notice
Information

To obtain the source code under GPL, LGPL, MPL,
and other open source licenses, that is contained
in this product, please visit http://opensource.lge.
com.

In addition to the source code, all referred license
terms, warranty disclaimers and copyright notices
are available for download.

LG Electronics will also provide open source code
to you on CD-ROM for a charge covering the cost
of performing such distribution (such as the cost of
media, shipping, and handling) upon email request
to [e-mail]. This offer is valid for a
period of three years after our last shipment of this
product. This offer is valid to anyone in receipt of
this information.

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EN

Smart Diagnosis

This feature is only available on models with the

or logo.

Use this feature to help you diagnose and solve
problems with your appliance.

NOTE

• For reasons not attributable to LGE’s
negligence, the service may not operate due to
external factors such as, but not limited to, Wi­Fi unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.

• The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.

Using LG ThinQ to Diagnose
Issues

If you experience a problem with your Wi-Fi
equipped appliance, it can transmit troubleshooting
data to a smartphone using the LG ThinQ
application.

• Launch the LG ThinQ application and select
the Smart Diagnosis feature in the menu.
Follow the instructions provided in the LG
ThinQ application.

Using Audible Diagnosis to
Diagnose Issues

Follow the instructions below to use the audible
diagnosis method.

• Launch the LG ThinQ application and select

the Smart Diagnosis feature in the menu.
Follow the instructions for audible diagnosis
provided in the LG ThinQ application.

Plug the power plug in the outlet properly.

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Place the mouthpiece of your smartphone

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close to the or logo.

Press and hold the DIAGNOSIS [5 s] button

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for 5 seconds or longer while holding the
smartphone mouthpiece to the logo until the
data transfer is complete.

• Keep the smartphone in place until the data
transfer has finished. Time remaining for
data transfer is displayed.

After the data transfer is complete, the

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diagnosis will be displayed in the application.

NOTE

• For best results, do not move the phone while
the tones are being transmitted.

• Be sure to keep ambient noise to a minimum or
the phone may not correctly receive the buzzer
beeps from the indoor unit.

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TROUBLESHOOTING

Self-diagnosis Function

This product has a built-in self-diagnosis function. If an error occurs, the lamp of the indoor unit will
blink in 2 second intervals. If this occurs, contact your local dealer or service center.

Before Calling for Service

Please check the following before you contact the service center. If the problem persists, contact
your local service center.

Symptoms Possible Causes & Solution

The password for the Wi-Fi that you are trying to connect to is
incorrect.

• Find the Wi-Fi network connected to your smartphone and remove it,
then register your appliance on LG ThinQ.

Mobile data for your smartphone is turned on.

• Turn off the Mobile data of your smartphone and register the appliance
using the Wi-Fi network.

Your home appliance
and smartphone is
not connected to the
Wi-Fi network.

The wireless network name (SSID) is set incorrectly.

• The wireless network name (SSID) should be a combination of English
letters and numbers. (Do not use special characters.)

The router frequency is not 2.4 GHz.

• Only a 2.4 GHz router frequency is supported. Set the wireless router to

2.4 GHz and connect the appliance to the wireless router. To check the
router frequency, check with your Internet service provider or the router
manufacturer.

The distance between the appliance and the router is too far.

• If the distance between the appliance and the router is too far, the signal
may be weak and the connection may not be configured correctly. Move
the location of the router so that it is closer to the appliance.

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NOTE

• Some functions may not be supported, depending on the model.

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