We know there are two things you can’t
live without — your music and your
mobile phone. That’s why we created
Muve Music® — to bring those two worlds
together. It’s time to make your move.
Let’s get started. This guide includes
information to program your Cricket
phone and start your service. Please
see the accompanying manufacturer’s
user guide and Muve Music experience
guide for additional information about
your phone. If you have any additional
questions, concerns or issues with your
device, visit us online at mycricket.com
or call us toll free at 1-800-CRICKET
(1-800-274-2538).
ACTIVATING YOUR CRICKET PHONE
Tip: It is recommended that you have a
strong cell signal – at least four bars –
when you begin programming your phone.
Be sure to insert your SIM card and battery
into your device. Once it is fully charged and
powered on, simply follow these steps to
activate your LG Optimus Regard™.
When you turn on your device you’ll be
prompted to activate your phone, as well
as adjust your settings and account setup.
Simply follow the steps on your screen
to proceed through the self-activation
process.
If you are unable to activate your device
through these steps, please try Over
The Air Activation (page 3) or Manual
Programming.
Recommended in order to access all features of
your phone.
Before you begin Over The Air Activation,
please insert your SIM card and battery into
the LG Optimus Regard™ and make sure your
phone is fully charged.
Tip: If you would like to transfer your existing
phone number to your Cricket service, please call
1-866-351-PORT (7678) after you complete your
activation.
1
Touch the phone icon on
the bottom of the Home
Screen to begin the
activation process for
your phone.
2
Dial *228 and tap the
“Call” button. Next you
will be taken to an
Activation Screen.
Tip: If Over The Air Activation is unsuccessful, you
may use Manual Programming to activate basic
talk and text service. However, in order to
activate the full features and data capabilities
of your phone, please visit a Cricket store or call
1-800-CRICKET (1-800-274-2538).
MANUAL PROGRAMMING
INSTRUCTIONS
To manually activate your Cricket phone,
simply follow these steps.
Before you begin Manual Activation, please
insert your SIM card and battery into the LG
Optimus Regard™ and make sure your phone
is fully charged.
1
Charge your battery overnight.
2
Read these instructions and have a pen
ready before you call to set up service.
3
Once your battery is charged, call
1-800-CRICKET (1-800-274-2538) from
a dierent phone to speak with a Cricket
representative.
Once manual programing is complete you
are ready to make basic calls. Please try Over
The Air Programming (see page 3) again to
activate all features. If you’re still unable to
activate your LG Optimus Regard™, please call
1-800-CRICKET (1-800-274-2538).
1. (a) This is An Important Agreement Regarding the Services We Provide
to You. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. These
Terms and Conditions of Service constitute an agreement (“Agreement”)
between you and the provider of your Cricket service and contain an arbitration
clause and other clauses which may aect your legal rights. The provider is
Cricket Communications, Inc. (which conducts business under the name Cricket
Wireless, Inc. in Pennsylvania) or one of its joint venture partners, which are
separate entities and may not be controlled by Cricket Communications, Inc. The
applicable provider of your Cricket service in your market is referred to in this
Agreement as “Cricket” (“us”, “we”, “our” or “Cricket”). This Agreement governs
the sale and delivery of wireless service(s) (“Service” or “Services”) to you by
Cricket. This Agreement is between you (the purchaser or user of the Services)
and us, and also includes by this reference any terms and conditions applicable
to the Service(s) that you select as described in any of our product brochure(s),
literature or on our ocial website (www.mycricket.com). In addition, certain
regulatory filings, called taris, and other laws, may also govern our provision of
Services to you. This Agreement replaces and supersedes all previous versions
of the Terms and Conditions of Service. Because these Terms and Conditions
of Service may change from time to time, please visit us at our ocial website
(www.mycricket.com) or visit one of our retail stores for the most current version.
(b)IMPORTANT: WHEN YOU START SERVICE OR USE THE SERVICE BY, FOR
EXAMPLE, PLACING A CALL, SENDING A MESSAGE OR TRANSMITTING DATA
ON THE CRICKET WIRELESS SYSTEM OR ANOTHER SYSTEM THAT’S AGREED
TO CARRY OUR SERVICES, YOU INDICATE YOUR ACCEPTANCE OF THIS
AGREEMENT. IN ADDITION, EACH TIME YOU PAY FOR SERVICE FROM US,
YOU CONFIRM YOUR ACCEPTANCE OF THIS AGREEMENT. IF YOU DO NOT
WANT TO ACCEPT THIS AGREEMENT, DO NOT START SERVICE OR USE THE
SERVICE AND RETURN YOUR WIRELESS DEVICE, UNUSED AND WITH THE
ORIGINAL RECEIPT AND ALL PACKAGING AND ACCESSORIES, TO THE STORE
WHERE PURCHASED WITHIN THE RETURN PERIOD SET BY THAT STORE FOR
A REFUND.
2. (a) Scope of Service. Cricket reserves the right to manage our wireless
systems and the use of our Services. As a result, we may deny a request for
Service from any customer or potential customer or discontinue a customer’s
service for any lawful reason. We may block access to a number and/or certain
categories of numbers (for example, 976 and 900 numbers), certain websites, or
certain messages, including text, video, photo, and audio messages, in our sole
discretion and to the extent legally permitted. In addition, calls placed to services
that, in our sole discretion, are designed to facilitate trac stimulation, including
but not limited to chat line facilities, free conference calling services, call center
operations and help desk provisioning, are not included in our calling plans. If you
would like to place calls to services of this nature, we may oer an add-on calling
feature for an additional monthly fee.
(b) Services are generally available within the operating range of our wireless
system in your service area. Your service area is the area depicted in the coverage
brochure you received with this Agreement or that is posted on our ocial
website (www.mycricket.com) and may change from time to time. Coverage
maps only approximate our anticipated wireless coverage area outdoors;
actual Service area, coverage and quality may vary and change without notice
depending on a variety of factors including but not limited to network capacity,
location, nearby buildings (and other structures), your wireless device, terrain
and weather. Outages and interruptions in Service may occur, and speed of
Service varies. You agree we are not liable for problems relating to Service
availability or quality. Except for 911 calls and any “roaming” service to which
you have subscribed, you will not be able to use your wireless device outside of
your service area for any calls (including local and long distance) or any other
service features. As a result, sometimes Service, including calls or attempted
calls to emergency services like 9-1-1 calls, may be interrupted or fail, and/or the
quality of calls may be poor.
(c) Any statements by Cricket, its employees, representatives or agents about
the coverage of our wireless system are only intended to describe Cricket’s
approximate coverage in your service area. You should not interpret any such
statement to mean that Service will be available under all circumstances, at all
times, or without interruption in your service area.
(d) YOU AGREE TO HOLD CRICKET, ITS EMPLOYEES AND AGENTS HARMLESS
AGAINST ANY AND ALL CLAIMS, DEMANDS OR ACTIONS (INCLUDING
ACTIONS BY THIRD PARTIES OR THOSE WHO USE YOUR PHONE) ARISING
OUT OF YOUR OR ANOTHER PERSON’S USE OR ATTEMPTED USE OF THE
SERVICE.
3. Privacy. Our privacy policy describes our privacy practices. The policy,
as amended from time to time, can be found at our ocial web site (www.
mycricket.com).
4. Rate Plan.
(a) We determine what types of Service and rate plans or service packages
(collectively “Rate Plans”) we oer to you. We may oer dierent Services and
dierent Rate Plan(s) to dierent people and entities, in dierent geographic
locations at dierent times. Services oered under some Rate Plans may be
more limited than those oered under other Rate Plans. The Services and Rate
Plan you select determine the charges and fees you have to pay for Services.
The Rate Plan you select will be your Rate Plan until that Rate Plan is modified,
you switch to a dierent Rate Plan (if we oer other Rate Plans to you), you
cancel your Service, or your Service is terminated. If we make more than one
Rate Plan available to you, you may change to another Rate Plan, but you may
be required to pay us a Rate Plan change fee or other fee(s). Rate plan changes
may not be eective immediately. ALTHOUGH YOUR RATE PLAN, FEATURE
AND PROMOTION DESCRIPTIONS ARE IN SEPARATE DOCUMENTS, THEY ARE
PART OF THIS AGREEMENT.
(b) If you take advantage of certain promotions or rebate oers (instant or
otherwise), you may be required to select a particular Rate Plan or Service(s) for
a certain period of time, or payment options to be eligible. Alternatively, you may
be required to reimburse Cricket for such promotional oers if you fail to meet
the commitments or restrictions applicable to such oers. Cricket may elect to
collect the promotional or rebate benefit in any legal manner it elects.
5. Changes to Agreement or Rate Plan. We may change this Agreement, your
Rate Plan, any fee for prepaid service, upgrade, enhancement, Regulatory
Recovery Fee (see 9(c) below) and any applicable surcharge, tari and tax at any
time. Any changes to this Agreement are eective when we publish the revised
terms and conditions or otherwise give you notice of such changes.
6. Safe Use and Important Emergency 9-1-1 Information.
(a) Always use your wireless device in a safe manner that does not create a
risk to your safety or the safety of others around you. For example, it can be
dangerous for you to engage in stressful or emotional conversations on your
wireless device, send or receive text messages or otherwise become distracted
while driving. Be aware of and comply with the laws that apply to you when you
are driving. When possible, use a device that allows you to talk on your phone
without holding it when you are driving.
(b) When making a 9-1-1 call, always state the nature of your emergency
and provide both your location and phone number, as the operator may not
automatically receive this information. Cricket is not responsible for failures to
connect or complete 9-1-1 calls or if inaccurate location information is provided.
9-1-1 service may not be available or reliable and your ability to receive emergency
services may be impeded. We may use a variety of information and methods to
determine the location of a 9-1-1 call, including Global Positioning Satellites, our
wireless network, or the street address you have provided us as your primary
use location. Even with this information, an emergency operator may not be
able to locate you in order to provide emergency services. Other third party
entities are involved in connecting a 9-1-1 call and Cricket does not determine the
public safety agency to which your 9-1-1 call is routed. If you are porting a phone
number to or from us, we may not be able to provide you with some Services,
such as 9-1-1 location services, while the port is being implemented. If you dial
9-1-1 while outside the U.S., 9-1-1 services may not be available.
7. Prohibited Uses.
(a) You must comply with all laws and regulations while using the Service.
Among other prohibited uses, the Service may not be used (1) for telemarketing,
commercial research, commercial data collection or transmission, sale or resale
of Service or in the operation of any telephone-based business (for example,
chat lines or fortune telling services); (2) for any fraudulent, illegal or abusive
purpose, or in a manner that interferes or causes problems with the operation
of Cricket’s wireless system; or (3) continuously, with or without breaks, so as to
create the functional equivalent of a telephone line dedicated to continuous use.
(b) You must use your wireless device predominantly within the Cricket owned
network coverage area. We may limit, deny your continued use of the other
carrier’s network, change your rate plan or terminate your Service without notice
if you no longer live and have a mailing address within a Cricket owned network
coverage area or if more than 50% of your voice and/or data usage is on a
Partner network for the previous billing cycle.
8. Wireless Devices, Numbers and E-mail Addresses. Cricket did not
manufacture your wireless device and is not responsible for any defects or for
the acts or omissions of the manufacturer. Your device may not accept services
from other carriers. You do not have any rights to any number, e-mail address or
other identifier we may assign to your device or account; you may not modify,
change or transfer any of these except as we allow and as allowed for by law. In
certain instances, you may transfer your number from another carrier to Cricket
or from Cricket to another carrier.
9. Charges.
(a) You are responsible for paying all charges for Service, including the following:
(1) recurring monthly charges for each monthly billing period in which you had
or will have access to the Service for all or any portion of that billing period;
(2) optional Service features or feature bundles selected by you and for which
separate charges apply, including but not limited to long distance, directory
assistance (411) calls, ringtones, ringback tones, videos and music; (3) charges
for adding multiple phones to the same account; (4) any Service activation,
reinstatement, reconnection, administrative, termination or other charges that
may apply; (5) all third party charges that you have authorized; (6) all applicable
taxes; and (7) regulatory charges, including regulatory charges imposed in
connection with Cricket’s provision of Service
(b) Various taxes, surcharges, fees, and other assessments are imposed by
governments relating to the Service we provide to you, goods or services you
purchase, and the wireless network and equipment used in providing the Service.
We will determine, in our sole discretion, the taxes and other assessments that
you are responsible to pay and the amounts of such charges.
(c) In addition to other charges, you may also be assessed a “Regulatory
Recovery Fee”, which is a charge created, assessed and collected by Cricket to
help defray our costs for compliance with various regulatory requirements which