LG LMV500EM Owner’s Manual [en,fr]

USER GUIDE

LM-V500EM

ENGLISH

MFL71480306 (1.0)

www.lg.com

ENGLISH

About this user guide

Thank you for choosing this LG product. Please carefully read this user guide before using the device for the first time to ensure safe and proper use.

• Always use genuine LG accessories. The supplied items are designed

only for this device and may not be compatible with other devices.

• Descriptions are based on the device default settings.

• Default apps on the device are subject to updates, and support for

these apps may be withdrawn without prior notice. If you have any questions about an app provided with the device, please contact an LG Service Centre. For user-installed apps, please contact the relevant service provider.

• Modifying the device’s operating system or installing software from

unofficial sources may damage the device and lead to data corruption or data loss. Such actions will violate your LG licence agreement and void your warranty.

• Some content and illustrations may differ from your device, depending

on the area, service provider, software version, or OS version, and are subject to change without prior notice.

• Software, audio, wallpaper, images, and other media supplied with

your device are licenced for limited use. If you extract and use these materials for commercial or other purposes, you may be infringing copyright laws. As a user, you are fully responsible for the illegal use of media.

• Additional charges may incur for data services, such as messaging,

uploading, downloading, auto-syncing and location services. To avoid additional charges, select a data plan suitable to your needs. Contact your service provider to obtain additional details.

Instructional notices

WARNING: Situations that could cause injury to the user and third

CAUTION: Situations that may cause minor injury or damage to the

NOTE: Notices or additional information.

parties.

device.

2About this user guide

Table of contents

6 Guidelines for safe and efficient use

Custom-designed Features

14 Camera features

16 Gallery features

21 Sound quality and effects

features

22 Floating Bar

25 Google Assistant

27 Fingerprint recognition

30 Face Recognition

34 Multi-tasking feature

35 AOD (always-on display)

36 Notes on Water Resistant

Properties

Basic Functions

40 Product components and

accessories

41 Parts overview

44 Turning the power on or off

45 Installing the SIM card

47 Inserting the memory card

48 Removing the memory card

48 Battery

52 Touch screen

55 Home screen

64 Screen lock

69 Memory card encryption

70 Taking screenshots

71 Entering text

75 Content sharing

77 Do not disturb

Useful Apps

79 Installing and uninstalling apps

81 App Shortcuts

82 Phone

86 Messaging

87 Camera

120 Gallery

124 Contacts

126 QuickMemo+

129 Clock

130 Calendar

131 Tasks

131 Music

132 Game Launcher

132 Calculator

133 ThinQ

133 E-mail

135 HD Audio Recorder

137 LG Health

139 Update centre

139 File Manager

139 Smart Doctor

139 LG Mobile Switch

140 App trash

140 SmartWorld

141 RemoteCall Service

141 Cell Broadcast

142 Google apps

Settings

146 Settings

146 Network & internet

154 Connected devices

159 Sound

160 Display

162 Lock screen & security

163 Privacy

164 Location

165 Extensions

169 Digital Wellbeing & parental

controls

169 Apps & notifications

169 Battery

170 Storage

170 Accounts

171 Google

171 System

175 Accessibility

4Table of contents

Appendix

178 Language Settings

178 LG Bridge

179 Phone software update

181 Anti-Theft Guide

182 Open Source Software Notice

Information

182 Regulatory information

(Regulation ID number, E-labeling, etc.)

183 Trademarks

184 Laser safety statement

185 DECLARATION OF

CONFORMITY

185 More information

187 FAQ

LG Dual Screen (LM-V505N)

192 Getting to Know LG Dual Screen

192 Guidelines for safe and efficient

use

197 Product components and

accessories

198 Parts overview

199 Inserting the mobile phone to

the product

201 Removing the mobile phone

from the product

203 Using the Product

224 Trademarks

224 DECLARATION OF

CONFORMITY

225 More information

5Table of contents

Guidelines for safe and efficient use

Please read these simple guidelines. Not following these guidelines may be dangerous or illegal.

Should a fault occur, a software tool is built into your device that will gather a fault log. This tool gathers only data specific to the fault, such as signal strength, cell ID position in sudden call drop and applications loaded. The log is used only to help determine the cause of the fault. These logs are encrypted and can only be accessed by an authorised LG Repair centre should you need to return your device for repair.

Exposure to radio frequency energy

Radio wave exposure and Specific Absorption Rate (SAR) information.

This device has been designed to comply with applicable safety requirements for exposure to radio waves. These requirements are based on scientific guidelines that include safety margins designed to assure the safety of all persons, regardless of age and health.

• The radio wave exposure guidelines employ a unit of measurement known

as the Specific Absorption Rate, or SAR. Tests for SAR are conducted using standardised methods with the device transmitting at its highest certified power level in all used frequency bands.

• While there may be differences between the SAR levels of various LG device

models, they are all designed to meet the relevant guidelines for exposure to radio waves.

• The SAR limit recommended by the International Commission on Non-Ionizing

RadiationProtection(ICNIRP)is2W/kgaveragedover10goftissue.

• The highest SAR value for this model tested for use at the ear is 0.243 W/kg

(10g)andwhenwornonthebodyis1.497W/kg(10g).

• This device meets RF exposure guidelines when used either in the normal use

position against the ear or when positioned at least 5 mm away from the body. When a carry case, belt clip or holder is used for body-worn operation, it should not contain metal and should position the product at least 5 mm away from your body. In order to transmit data files or messages, this device requires a quality connection to the network. In some cases, transmission of data files or messages may be delayed until such a connection is available. Ensure the above separation distance instructions are followed until the transmission is completed.

Product care and maintenance

• Use only in-box accessories which are authorised by LG. LG does not guarantee

any damage or failure which is caused by third party accessories.

• Some contents and illustrations may differ from your device without prior

notice.

• Do not disassemble this unit. Take it to a qualified service technician when repair

work is required.

• Repairs under warranty, at LG’s discretion, may include replacement parts

or boards that are either new or reconditioned, provided that they have functionality equal to that of the parts being replaced.

• Keep away from electrical appliances such as TVs, radios and personal

computers.

• The unit should be kept away from heat sources such as radiators or cookers.

• Do not drop.

• Do not subject this unit to mechanical vibration or shock.

• Switch off the device in any area where you are required to by special

regulations. For example, do not use your device in hospitals as it may affect sensitive medical equipment.

• Do not handle the device with wet hands while it is being charged. It may cause

an electric shock and can seriously damage your device.

• Do not charge a handset near flammable material as the handset can become

hot and create a fire hazard.

• Use a dry cloth to clean the exterior of the unit (do not use solvents such as

benzene, thinner or alcohol).

• Do not charge the device when it is on soft furnishings.

• The device should be charged in a well ventilated area.

• Do not subject this unit to excessive smoke or dust.

• Do not keep the device next to credit cards or transport tickets; it can affect the

information on the magnetic strips.

• Do not tap the screen with a sharp object as it may damage the device.

7Guidelines for safe and efficient use

• Do not expose the device to liquid or moisture.

• Use accessories like earphones cautiously. Do not touch the antenna

unnecessarily.

• Do not use, touch or attempt to remove or fix broken, chipped or cracked glass.

Damage to the glass display due to abuse or misuse is not covered under the warranty.

• Your device is an electronic device that generates heat during normal operation.

Extremely prolonged, direct skin contact in the absence of adequate ventilation may result in discomfort or minor burns. Therefore, use care when handling your device during or immediately after operation.

• If your device gets wet, immediately unplug it to dry off completely. Do not

attempt to accelerate the drying process with an external heating source, such as an oven, microwave or hair dryer.

• The liquid in your wet device, changes the colour of the product label inside your

device. Damage to your device as a result of exposure to liquid is not covered under your warranty.

• A mobile device requires proper air circulation in order to dissipate heat. Direct

skin contact and inadequate circulation of air flow to the device may cause the device to overheat. The device must be at least 1.0cm from between the user’s body.

• Prevent dust of any other foreign substances from getting into the Charger/

USB cable port. It may cause heat or fire.

Efficient device operation

Electronics devices

All devices may receive interference, which could affect performance.

• Do not use your device near medical equipment without requesting permission.

Please consult your doctor to determine if operation of your device may interfere with the operation of your medical device.

• Pacemaker manufacturers recommend that you leave at least 15 cm of space

between other devices and a pacemaker to avoid potential interference with the pacemaker.

• This device may produce a bright or flashing light.

• Some hearing aids might be disturbed by devices.

8Guidelines for safe and efficient use

• Minor interference may affect TVs, radios, PCs etc.

• Useyourdeviceintemperaturesbetween0ºCand35ºC,ifpossible.Exposing

your device to extremely low or high temperatures may result in damage, malfunction, or even explosion.

Road safety

Check the laws and regulations on the use of devices in the area when you drive.

• Do not use a hand-held device while driving.

• Give full attention to driving.

• Pull off the road and park before making or answering a call if driving conditions

so require.

• RF energy may affect some electronic systems in your vehicle such as car

stereos and safety equipment.

• When your vehicle is equipped with an air bag, do not obstruct with installed

or portable wireless equipment. It can cause the air bag to fail or cause serious injury due to improper performance.

• If you are listening to music whilst out and about, please ensure that the volume

is at a reasonable level so that you are aware of your surroundings. This is of particular importance when near roads.

Avoid damage to your hearing

To prevent possible hearing damage, do not listen at high volume levels for long periods.

Damage to your hearing can occur if you are exposed to loud sound for long periods of time. We therefore recommend that you do not turn on or off the handset close to your ear. We also recommend that music and call volumes are set to a reasonable level.

• When using headphones, turn the volume down if you cannot hear the people

speaking near you, or if the person sitting next to you can hear what you are listening to.

• Excessive sound pressure from earphones and headphones can cause

hearing loss.

9Guidelines for safe and efficient use

Glass Parts

Some parts of your device are made of glass. This glass could break if your device is dropped on a hard surface or receives a substantial impact. If the glass breaks, do not touch or attempt to remove it. Stop using your device until the glass is replaced by an authorised service provider.

Blasting area

Do not use the device where blasting is in progress. Observe restrictions and follow any regulations or rules.

Potentially explosive atmospheres

• Do not use your device at a refueling point.

• Do not use near fuel or chemicals.

• Do not transport or store flammable gas, liquid or explosives in the same

compartment of your vehicle as your device or accessories.

In aircraft

Wireless devices can cause interference in aircraft.

• Turn your device off before boarding any aircraft.

• Do not use it on the ground without permission from the crew.

Children

Keep the device in a safe place out of the reach of small children. It includes small parts which may cause a choking hazard if detached.

Emergency calls

Emergency calls may not be available on all mobile networks. Therefore you should never depend solely on your device for emergency calls. Check with your local service provider.

10Guidelines for safe and efficient use

Battery information and care

• You do not need to completely discharge the battery before recharging. Unlike

other battery systems, there is no memory effect that could compromise the battery’s performance.

• Use only LG batteries and chargers. LG chargers are designed to maximise the

battery life.

• Do not disassemble or short-circuit the battery.

• Keep the metal contacts of the battery clean.

• Replace the battery when it no longer provides acceptable performance. The

battery pack may be recharged hundreds of times before it needs replacing.

• Recharge the battery if it has not been used for a long time to maximise

usability.

• Do not expose the battery charger to direct sunlight or use it in high humidity,

such as in the bathroom.

• Do not leave the battery in hot or cold places, as this may deteriorate battery

performance.

• Risk of explosion if battery is replaced by an incorrect type. Dispose of used

batteries according to the instructions.

• If you need to replace the battery, take it to the nearest authorised LG

Electronics service point or dealer for assistance.

• Always unplug the charger from the wall socket after the device is fully charged

to save unnecessary power consumption of the charger.

• Actual battery life will depend on network configuration, product settings,

usage patterns, battery and environmental conditions.

• Make sure that no sharp-edged items such as animal’s teeth or claws, come

into contact with the battery. This could cause a fire.

Securing personal information

• Make sure to protect your personal information to prevent data leakage or

misuse of sensitive information.

• Always back up important data while using the device. LG is not responsible for

any data loss.

• Make sure to back up all data and reset the device when disposing of the device

to prevent any misuse of sensitive information.

11Guidelines for safe and efficient use

• Read the permission screen carefully while downloading applications.

• Be cautious using the applications that have access to multiple functions or to

your personal information.

• Check your personal accounts regularly. If you find any sign of misuse of your

personal information, ask your service provider to delete or change your account information.

• If your device is lost or stolen, change the password of your account to secure

your personal information.

• Do not use applications from unknown sources.

Notice for Battery replacement

• For your safety, do not remove the battery incorporated in the product.

If you need to replace the battery, take it to the nearest authorised LG Electronics service point or dealer for assistance.

• Li-Ion Battery is a hazardous component which can cause injury.

• Battery replacement by a non qualified professional can cause damage

to your device.

12Guidelines for safe and efficient use

Custom-designed Features

Camera features

Switch to front-facing

Change the camera

Camera Main Functions

This chapter describes the main functions that the camera app provides. Run the camera app, and try the functions by following the below

instructions.

Run the camera app on the product’s home screen.

Set/Cancel timer

setting

Set/Cancel flash

setting

Apply filter/sticker

Custom-designed Features 14

effect

Set camera

Select More on the camera screen.

• Some of the images on this manual were staged to help the user’s

understanding.

angle

/rear-facing camera Take photo

Preview photo taken/video filmed

Select More

Steady cam

Use Steady Cam to prevent the camera from shaking when recording a video while walking or making large movements.

Activate Anti-shake to reduce or eliminate blurry image resulting from camera shake while recording a video.

Tap Video.

Tap .

Tap to record a video.

Portrait

You can create an artistic portrait photo, whereby the subject is in focus and the background is blurred. You can also edit the image by applying lighting or colour effect to the background.

• While taking a photo, keep the distance to your subject to 1.3 ~ 5 feet.

• This feature is not available if the surroundings are too dark.

Tap , and tap Portrait.

Drag the slide bar to the left or right to adjust the blur strength.

Adjust blur strength.

Custom-designed Features 15

When Portrait is available. appears on the screen, tap or to

take a photo.

• The Portrait feature may not work if the camera cannot recognise

the subject.

Gallery features

Sound quality and effects features

DTS:X 3D Surround

You can play a song or video with three-dimensional, immersive and vivid sound. To use this feature, connect earphones, speaker or other external audio devices to your device.

Settings Sound Sound quality and effects, then tap DTS:X

Tap 3D Surround

• You can bring down the status bar in the upper part of the screen and

tap the icon for DTS:X 3D sound to activate the function.

If you connect external sound devices such as earphones and speakers to the product, a pop up appears where you can turn on the DTS:X 3D sound or Hi-Fi Quad DAC function.

to activate this feature.

Custom-designed Features 21

Floating Bar

Floating Bar overview

You can activate frequently used features, including shortcuts, screen capture, music player, and quick contacts, by touching and then swiping the Floating Bar on the screen.

To enable the Floating Bar feature, tap Floating Bar

Opening and closing the Floating Bar

• To open the Floating Bar: Tap or .

• To close the Floating Bar: Tap

Floating Bar

Settings Extensions

or .

Custom-designed Features 22

Moving the Floating Bar position

• Floating bar open: Touch and hold the Floating Bar, then drag it to the

desired location.

• Floating bar closed: Touch and hold the Floating Bar, then drag it to

the desired location along the edge of the screen.

Disabling the Floating Bar

You can disable the Floating Bar by using one of the following methods:

• Touch and hold

delete area at the top of the screen.

or on the Floating Bar, and then tap at the top of

• Tap

the screen.

Settings Extensions Floating Bar .

• Tap

or on the Floating Bar and then drag it to the

Custom-designed Features 23

Setting the Floating Bar

You can select the content to display on the Floating Bar and change its display order. Tap Extensions

Floating Bar.

• Position: You can set an area within which you can move the floating

bar.

• Shortcuts: Quickly access frequently used apps or features.

• Screen capture: Capture the screen to crop the desired part or to

create a GIF file.

You can use Capture+ on the desired screen.

You can capture a scrolling screenshot and use it for Q Memo+ or save it in the Gallery.

You can capture a desired area and use it for Q Memo+ or save it in the Gallery.

Save the current screen as a GIF file. You can adjust the size of the image you want to capture.

•To move to the desired location, drag

•To start recording a GIF, tap

•To stop recording a GIF, tap

• Music player: Control the music you are listening to.

• Quick contacts: Call or message people set as quick contacts.

• A maximum of 5 apps or features can be added to the shortcuts.

• A maximum of 5 contacts can be added as quick contacts.

• GIF capture is a function provided for the user to produce creative

images. Violating rights such as intellectual property right or defaming the reputation of another person by using the GIF capture function may lead to a civil or criminal liability in accordance with the related laws. Be cautious not to copy or transmit another person’s work without authorisation. LG Electronics is not liable in any way for such acts by users.

• A GIF can be created up to 15 seconds long.

from the Floating Bar or tap Settings

Custom-designed Features 24

Google Assistant

Google Assistant overview

Your device has the built-in Google Assistant feature. Find answers and get things done while on-the-go.

• To use this feature, first connect to the network and sign in to your

Google Account.

Launching Google Assistant

Touch and hold from the Home screen to launch Google Assistant

or press the Google Assistant key on the left side of the device.

Tap GET STARTED.

Follow the on-screen instructions and say “Ok Google”or “Hey

Google”.

• The device saves your voice data for recognition.

Set whether to use the voice match unlock function.

• If you use the voice match unlock function, you can unlock the

device even when the device screen is turned off or the device is charging by saying “OK Google” or “Hey Google”.

Custom-designed Features 25

• This feature may be more vulnerable to security than the other screen

locks, such as Pattern, PIN, and Password. When a similar voice or your recorded voice is used, the screen may be unlocked.

• To use this feature, tap

Secure lock settings method you set to unlock the device. Tap Voice Match, then tap Access with Voice Match again. Note that Swipe is excluded.

• You need to unlock the device by using the specified method if you fail

to unlock the device with voice recognition. See for details.

Tap Save.

Settings Lock screen & security

Smart Lock, and then use the screen lock

, then enter the currently used unlock method

Setting a screen lock

Accessing by Voice

When the home screen is turned off or locked, say “OK Google” or

“Hey Google”.

When the Google Assistant screen appears, say a command or ask a

question.

Accessing from Home Screen

Touch and hold on the Home screen.

Say a command or question when you see on the bottom of the

screen.

• In an environment where Wi-Fi or mobile data connection is poor, the

Google Assistant function may be restricted and the speech recognition accuracy rate may be lowered.

• If the speech is ambiguous, the microphone is covered, a media player is

playing, or the surrounding is loud, the speech recognition accuracy rate may be lowered. When you are using the product via voice commands, say with accurate pronunciation in a quite environment for better speech recognition accuracy.

Custom-designed Features 26

Fingerprint recognition

Fingerprint recognition overview

You must register your fingerprint on your device first before using the fingerprint recognition function.

You can use the fingerprint recognition function in the following cases:

• To unlock the screen.

• To view the locked content in the Gallery or QuickMemo+.

• Confirm a purchase by signing into an app or identifying yourself with

your fingerprint.

• You can use fingerprint data for user authentication. There is a

possibility that the fingerprint sensor might recognise a different but very similar fingerprint as the same registered fingerprint. To strengthen security, it is recommended that you use the pattern, PIN, or password method for unlocking the screen.

• If the device cannot detect your fingerprint or you forgot the value

specified for registration, visit the nearest LG Customer Service Centre with your device and ID card.

Precautions for fingerprint recognition

Fingerprint recognition accuracy may decrease due to a number of reasons. To maximise the recognition accuracy, check the following before using the device.

• The device has a fingerprint sensor. Be careful not to scratch or

damage the fingerprint sensor with metal objects such as coins or keys.

• If there are foreign substances (sweat, lotion, water, dirt, grease, etc.)

on the fingerprint sensor or on the finger to be put on the sensor, fingerprint recognition may not work properly. Wipe the sensor and the finger clean and remove all moisture before putting the finger on the sensor.

Custom-designed Features 27

• If the finger’s surface is rough due to it being scarred or pruney from

water, the sensor may not be able to recognise the fingerprint. In such a case, register another fingerprint.

• If you bend your finger or use the fingertip only, your fingerprint may

not be recognised. Make sure that your finger covers the entire surface of the fingerprint sensor.

• Scan only one finger for each registration. Scanning more than one

finger may affect fingerprint registration and recognition.

• The device may generate static electricity if the surrounding air is dry.

If the surrounding air is dry, avoid scanning fingerprints, or touch a metallic object such as a coin or a key before scanning fingerprints to remove static electricity.

Registering fingerprints

You can register and save your fingerprint on the device to use fingerprint identification.

Tap Settings Lock screen & security Fingerprints.

• A lock screen must be set to use this feature.

• If the screen lock is not active, configure the lock screen by following the

on-screen instructions. See

Check the location of the fingerprint sensor and lightly put the finger

on the sensor.

• Make sure that the finger fully covers the fingerprint sensor.

Setting a screen lock

for details.

Custom-designed Features 28

Follow the on-screen instructions.

• Until the fingerprint registration is completed, move the same finger

around on the sensor little by little.

• Put the finger on the sensor. When you feel a vibration, remove the

finger from the sensor.

When the fingerprint registration is done, tap OK.

• Tap Add more to register another fingerprint. Since the fingerprint

recognition success rate depends on the condition of the registered fingerprint, it is recommended that you register several different fingerprints.

Managing fingerprints

You can edit or delete registered fingerprints.

Tap Settings Lock screen & security Fingerprints.

Unlock according to the specified lock method.

From the fingerprint list, tap a fingerprint to rename it. To delete it, tap

Custom-designed Features 29

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