LG LMNS14420V User Manual

OWNER'S MANUAL

REFRIGERATOR

ENGLISH FRANÇAIS ESPAÑOL

Read this owner’s manual thoroughly before operating the appliance
and keep it handy for reference at all times.

LMNS14420V

MFL68980403

Rev.02_120117

Copyright © 2017 LG Electronics Inc. All Rights Reserved.

www.lg.com

2 TABLE OF CONTENTS

TABLE OF CONTENTS

3 PRODUCT FEATURES

4 SAFETY INSTRUCTIONS

4 IMPORTANT SAFETY INSTRUCTIONS

8 PRODUCT SPECIFICATIONS

9 PRODUCT OVERVIEW

9 Exterior
10 Interior
11 Kimchi Storage Container

12 INSTALLATION

12 Installation Overview
13 Unpacking the Refrigerator
13 Choosing the Proper Location
14 Leveling and Door Alignment
14 Turning on the Power

31 SMART FUNCTIONS

31 LG SmartThinQ Application
34 Smart Diagnosis™ Function

35 MAINTENANCE

35 Cleaning

36 TROUBLESHOOTING

36 Before Calling for Service

42 LIMITED WARRANTY

15 OPERATION

15 Before Use
16 Control Panel
25 Storing Food
28 Left/Right Compartments
29 CustomChill Drawers
30 Adjusting the Refrigerator Shelves

PRODUCT FEATURES

3PRODUCT FEATURES

Depending on the model, some of the following functions may not be available.

DOOR ALARM

The Door Alarm function is designed to prevent refrigerator malfunctioning that could occur if a refrigerator
door or freezer drawer remains open. If a refrigerator door or freezer drawer is left open for more than 60
seconds, a warning alarm sounds at 30-second intervals.

AUTO-CLOSING HINGE

The refrigerator doors and freezer drawers close automatically with a slight push. (The door only closes
automatically when it is open at an angle less than 30°.)

CUSTOMCHILL™ DRAWER

The CustomChill™ Drawer provides storage space with a variable temperature control that keeps the
compartment either colder or warmer than the refrigerator. Use it to store meat and seafood, cold drinks, deli
snacks, or chilled wine.

CONVENIENT MULTIPURPOSE COMPARTMENTS

The temperatures of the drawers can be set for kimchi, vegetables, fruit, meat or fish. Use the left and right
compartments at the top of the appliance to refrigerate fresh food or kimchi.

ENGLISH

FERMENT AND STORE KIMCHI IN ONE APPLIANCE

The separate compartments have individual temperature controls that can be set for either fermenting or
storing kimchi.

EASY-TO-USE KIMCHI CONTAINERS

The exclusive LOCK&LOCK kimchi containers are easy to use and airtight, to keep kimchi fresh for a long
time.

4 SAFETY INSTRUCTIONS

SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and
follow all safety messages.

This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or injure you and others.
All safety messages will follow the safety alert symbol and either the word WARNING or CAUTION.

These words mean:

WARNING

You may be killed or seriously injured if you do not follow instructions.

CAUTION

You may be injured or cause damage to the product if you do not follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and

tell you what may happen if the instructions are not followed.

IMPORTANT SAFETY INSTRUCTIONS

WARNING

To reduce the risk of explosion, re, death, electric shock, scalding or injury to

persons when using this product, follow basic precautions, including the following:

California Safe Drinking Water and Toxic Enforcement Act

•This product contains chemicals known to the state of California to cause cancer and birth defects or other
reproductive harm. Wash hands after handling.

INSTALLATION

•To reduce the risk of injury to persons, adhere to all industry recommended safety procedures including the
use of long-sleeved gloves and safety glasses.

•Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has
missing or broken parts, including a damaged cord or plug.

•Only connect this product to a dedicated grounded electrical outlet rated for use with this product (115 V,
60 Hz, AC only). It is the user’s responsibility to replace a standard 2-prong wall outlet with a standard
3-prong wall outlet.

•Do not use an outlet that can be turned off with a switch. Do not use an extension cord.

•The appliance must be positioned for easy access to a power source.

•When moving the refrigerator, be careful not to roll over or damage the power cord.

•Contact an authorized service center when installing or relocating the refrigerator.

•Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.

•Keep packing materials out of the reach of children. Packaging material can be dangerous for children.
There is a risk of suffocation.

•Do not install the refrigerator in a damp or dusty place where insulation on electrical parts may deteriorate.

•Do not place the refrigerator in direct sunlight or expose it to the heat from heating appliances such as
stoves or heaters.

•Do not bend or pinch the power cord excessively or place heavy objects on it.

OPERATION

•This product is not to be used for special purposes such as the storage of medicine or test materials or for
use on ships, etc.

•DO NOT allow children to climb, stand, or hang on the refrigerator doors or on the shelves in the
refrigerator. They could damage the refrigerator and seriously injure themselves.

•Do not allow children to climb into the refrigerator. They could be trapped and suffocated.

•Children should be supervised to ensure that they do not play with the refrigerator.

•Keep ngers out of pinch point areas; clearances between the doors and cabinets are necessarily small. Be
careful closing doors when children are nearby.

•Do not touch frozen food or the metal parts in the freezer compartment with wet or damp hands. Doing so
may cause frostbite.

•Do not refreeze frozen food that has thawed completely. Doing so may result in a serious health hazard.

•Do not use an adapter plug or plug the power plug into a multi-outlet extension cord.

•Do not use a cord that shows cracks or abrasion damage along its length or at either the plug or connector
end. Immediately have all power cords that have become frayed or otherwise damaged repaired or replaced

by qualied service personnel.

•Do not operate the refrigerator or touch the power cord with wet hands.

•Do not modify or extend the power cord.

•Do not use an uncertied power outlet. Do not plug appliance into a damaged wall outlet.

•Do not put hands, feet or other objects into the air vents or bottom of the refrigerator. Doing so could result
in personal injury or electric shock.

•In the event of a gas leak (propane/LPG), ensure the area is adequately ventilated and contact an
authorized service center before resuming use. Do not touch the refrigerator or power cord of the
refrigerator.

•Disconnect the power cord immediately and contact an authorized service center if there is a strange noise,
odor, or smoke coming from the appliance.

•Do not use any fuse (such as copper, steel wire, etc.) other than a standard fuse.

•Do not place or use an electrical appliance inside the refrigerator, unless it is of a type recommended by the
manufacturer.

•Do not put animals inside the appliance.

•Do not place heavy or fragile objects, liquid lled containers, combustible substances, or ammable objects
(such as candles and lamps) on the appliance.

•If connected to a circuit protected by fuses, use time delay fuse.

5SAFETY INSTRUCTIONS

ENGLISH

6 SAFETY INSTRUCTIONS

MAINTENANCE

•Do not use a hair dryer to dry the inside of the refrigerator.

•Do not light a candle to remove odors in the refrigerator.

•In the event of a refrigerant leak, move ammable objects away from the refrigerator. Ensure the area is
adequately ventilated and contact an authorized service center.

•Keep ammable materials and vapors, such as gasoline, away from the refrigerator.

•This appliance can be used by children aged from 8 years and above and persons with reduced physical,
sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or
instruction concerning use of the appliance in a safe way and understand the hazards involved. Children
shall not play with the appliance. Cleaning and user maintenance shall not be made by children without
supervision.

•Unplug the power plug before cleaning or repairing the refrigerator.

•The refrigerator and freezer compartment lights are interior LED lighting, and service should be performed

by a qualied technician.

•Unplug the power plug immediately in the event of a blackout or thunderstorm.

•Turn the power off if water or dust penetrates into the refrigerator. Call a service agent.

•Do not store glass containers or soda in the freezer compartment. Contents may expand when frozen,
break the container and cause injury.

•Do not store, disassemble or repair the appliance yourself or allow unqualied personnel to do so.

DISPOSAL

•Junked or abandoned refrigerators are dangerous, even if they are sitting for only a few days. When
disposing of the refrigerator, remove the packing materials from the door or take off the doors but leave the
shelves in place so that children may not easily climb inside.

•If disposing of a refrigerator, make sure the refrigerant is removed for proper disposal by a qualied servicer.

If you release the refrigerant, you may be ned or imprisoned in accordance with the relevant environmental

law.

GROUNDING INSTRUCTIONS

•Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with

a qualied electrician or service personnel if you are in doubt whether the appliance is properly grounded.
Do not modify the plug provided with the appliance; if it will not t the outlet, have a proper outlet installed
by a qualied electrician.

•Have a qualied electrician check the wall outlet and wiring for proper grounding.

•Never unplug the appliance by pulling on the power cord. Always grip the plug rmly and pull straight out

from the outlet. Failure to do so may damage the power cord, resulting in a risk of re and electric shock.

CAUTION

7SAFETY INSTRUCTIONS

To reduce the risk of minor or moderate injury to persons, malfunction, or damage

to the product or property when using this product, follow basic precautions,
including the following:

INSTALLATION

•Do not install the refrigerator where there may be a danger of the unit falling.

•The refrigerator must be properly installed in accordance with the Installation Instructions.

OPERATION

•Do not use aerosols near the refrigerator.

•This appliance is intended to be used only in domestic and similar applications.

•Do not strike or apply excessive force to any glass surface. Do not touch glass surfaces if they are cracked
or broken.

•Do not overll or pack items too tightly into door bins. Doing so may cause damage to the bin or personal
injury if items are removed with excessive force.

•Do not overll the appliance with food. Doing so may cause personal injury or property damage.

MAINTENANCE

•Do not use strong detergents like wax or thinners for cleaning. Clean with a soft cloth.

•Remove foreign objects (such as dust and water) off the prongs of the power plug and contact areas. Do
not use a wet or damp cloth when cleaning the plug.

•Do not spray water directly on the inside or outside of the refrigerator.

•Do not clean glass shelves or covers with warm water when they are cold. They may break if exposed to
sudden temperature changes.

ENGLISH

SAVE THESE INSTRUCTIONS

8 PRODUCT SPECIFICATIONS

PRODUCT SPECIFICATIONS

The appearance and specifications listed in this manual may vary due to constant product improvements.

Electrical requirements: 115 V, 60 Hz

Model LMNS14420V

Description Refrigerator

Net weight 271 lb (123 kg)

PRODUCT OVERVIEW

9PRODUCT OVERVIEW

The images in this guide may be different from the actual components and accessories, which are subject to
change by the manufacturer without prior notice for product improvement purposes.

Exterior

1

4

2

3

5

ENGLISH

1

Left and right compartments

Refrigerate fresh food or store kimchi.
See page 28 for more information on using the
left and right compartments.

•Kimchi containers for left and right
compartments only included on some models.

•Frost proof covers for left and right
compartments only included on some models.

2

Control panel

Set controls using temperature or food type.

•Appearance and design of display and drawer
fronts varies by model.

3

Middle/bottom drawer switch

Detects the opening/closing of the middle/bottom
drawers.

•An alarm sounds if the drawer is not completely
closed.

•The door sensor is tilted to accommodate the
different locations of the middle and lower
drawers.

4

Wi-Fi Diagnosis

Used to troubleshoot issues.

5

CustomChill™ drawers

10 PRODUCT OVERVIEW

Interior

1

6

7

2

8

3

4

9

10

5

1

Left and right compartment LED lighting

Lights up when doors are opened.

2

Flip-up cover

3

Shelf

4

Drawer bin

Designed to hold kimchi container.

5

Leveling leg

Adjust screw to level appliance after moving or
installing

6

Smart Diagnosis™

Troubleshoots issues based on usage patterns.

•See Using Smart Functions section for details..

7

Door bin

8

Kimchi container

Place food in the kimchi container and close
securely before storing.

9

Middle compartment

10

Bottom compartment

PRODUCT OVERVIEW

11

Kimchi Storage Container

Kimchi storage container Container Capacity

Left/Right
compartments

Middle
compartment

Bottom
compartment

AKC67523411: 6ea 2.3 gal (8.8 L)

AKC67523717: 4ea 3 gal (11.5 L)

AKC67523717: 2ea
AKC67523718: 2ea

3 gal (11.5 L)

1.8 gal (6.7 L)

ENGLISH

12 INSTALLATION

INSTALLATION

Installation Overview

Please read the following installation instructions first after purchasing this product or transporting it to another
location.

Unpacking your refrigerator Choosing the proper location Leveling and Door Alignment

13INSTALLATION

Unpacking the Refrigerator

WARNING

•Use two or more people to move and install the
refrigerator. Failure to do so can result in back
injury or other injury.

•The refrigerator is heavy. Protect the oor when
moving the refrigerator for cleaning or service.
Always pull the refrigerator straight out when
moving it. Do not wiggle or walk the refrigerator

when trying to move it, as oor damage could

occur.

•Keep ammable materials and vapors, such as
gasoline, away from the refrigerator. Failure to

do so can result in re, explosion, or death.

NOTE

•Remove tape and any temporary labels from your
refrigerator before using. Do not remove any
warning labels, the model and serial number label,
or the Tech Sheet that is located under the front of
the refrigerator.

•To remove any remaining tape or glue, rub the area
briskly with your thumb. Tape or glue residue can
also be easily removed by rubbing a small amount
of liquid dish soap over the adhesive with your

ngers. Wipe with warm water and dry.

•Do not use sharp instruments, rubbing alcohol,

ammable uids, or abrasive cleaners to remove

tape or glue. These products can damage the
surface of your refrigerator.

•Reinstall or adjust shelves as needed. Refrigerator
shelves are installed in the shipping position.
Reinstall shelves according to your individual
storage needs.

Choosing the Proper Location

Electricity

Use an individual, grounded outlet:115 Volts, 60 Hz,
AC, 15 Amps minimum.

WARNING

•Don’t use existing holes unless they are in the
target area. Otherwise, the water supply and
drain hose may be damaged by being crushed
or kinked.

Flooring

To avoid noise and vibration, the unit must be
installed and leveled on a solidly constructed floor. If
required, adjust the leveling legs to compensate for
the unevenness of the floor.

NOTE

•Installing on carpeting, soft tile surfaces, a platform
or weakly supported structure is not recommended.

Ambient Temperature

Install this appliance in an area where the temperature
is between 55 °F (13 °C) and 110 °F (43 °C).

If the temperature around the appliance is too low or
high, cooling ability may be adversely affected.

Place your appliance where it is easy to use.

1

Avoid placing the unit near heat sources, direct

2

sunlight or moisture.

To ensure proper air circulation around the

3

refrigerator, allow for space at both sides and at
the top. Allow for 2 inches (5 cm) of clearance
from the real wall of the enclosure.

ENGLISH

To avoid vibrations, the appliance must be

4

leveled.

Don’t install the appliance in a location where the

5

temperature falls below 41°F (5°C). Doing so may
affect product performance.

2″ (5 cm)

14 INSTALLATION

Leveling and Door Alignment

Aligning the doors may not be possible if the floor is
not level, or is of weak or poor construction. The
refrigerator is heavy and should be installed on a rigid
and solid surface.

Wood flooring may cause leveling difficulties if it
flexes excessively.

Leveling

•If the oor is uneven, level the refrigerator to avoid
noise and vibration.

CAUTION

•Adjust the front leveling feet so they are lower
than the wheels. The weight of the refrigerator
must rest on the feet, not the wheels, to avoid
risk of movement of tipover.

Using
Screwdriver

Door Alignment

•If the left side door is lower, adjust the hinge on the
left ①.

•If the right side door is lower, adjust the hinge on
the right ②.

•Snap rings are provided with this unit. Open the
door and lift it from the bottom. Insert snap ring(s)
as shown until the doors are aligned.

Height difference

Snap rings

Turning on the Power

•After installing, plug the refrigerator’s power cord
into a 3-prong grounded outlet and push the
refrigerator into the final position.

To level the refrigerator, use a screwdriver to turn the
leveling feet until they are in firm contact with the
floor. The front of the refrigerator can be slightly
higher than the rear to make shutting the doors
easier.

CAUTION

•Connect to a rated power outlet.

•Have a certied electrician check the wall outlet
and wiring for proper grounding.

•Do not damage or cut off the ground terminal of
the power plug.

OPERATION

15OPERATION

Before Use

ENGLISH

Clean the refrigerator.

Clean the refrigerator thoroughly and wipe off all dust that accumulated during shipping.

CAUTION

•Do not scratch the refrigerator with a sharp object or use a detergent that contains

alcohol, a ammable liquid or an abrasive when removing any tape or adhesive from

the refrigerator. Remove adhesive residue by wiping it off with your thumb or dish
detergent.

•Do not peel off the model or serial number label or the technical information on the
rear surface of the refrigerator.

Open refrigerator doors and freezer drawers to ventilate the interior.

The inside of the refrigerator may smell like plastic at first. Remove any adhesive tape from
inside the refrigerator and open the refrigerator doors and the drawers for ventilation.

Connect the power supply.

Check if the power supply is connected before use.

Wait for the refrigerator to cool.

Allow the refrigerator to run for at least two to three hours before putting food in it. Check
the flow of cold air in the compartment to ensure proper cooling.

CAUTION

•Putting food in the refrigerator before it has cooled could cause the food to spoil, or a
bad odor to remain inside the refrigerator.

The refrigerator makes a loud noise after initial operation.

This is normal. The volume will decrease as the temperature decreases.

16 OPERATION

Control Panel

Control Panel Features

Fast Chill

Using the Touch Buttons

•The touch panel operates in response to static
electricity when it senses a body or a capacitive
object nearby.

•To operate the buttons, touch the center of the text

on each button with a ngertip.

•Either the Lock
display at all times.

•The buttons may activate unexpectedly if they come
in contact with your skin during cleaning or at other
times.

•If the control panel is dirty or you are wearing
gloves, the buttons may not activate properly.

•When the refrigerator is connected to power, the
display automatically turns on.

NOTE

•Depending on the model, the appearance of the
display and the middle/bottom compartment doors
may vary.

•After 60 seconds of idle time, all lights on the
display except the Lock icon
save power. This is normal operation. Press any
button to wake the display and show current
settings.

or Unlock icon appears in the

are turned off to

Before storing or fermenting kimchi, use this section to become more familiar with the parts and functions of the
control panel.

Before using the LG kimchi refrigerator, press and hold the Lock/Unlock button for 3 seconds to unlock the
display.

The Lock function prevents children or others

1

from accidentally changing settings.

•Before changing settings, press and hold Lock
for 3 seconds to unlock the display.

•After changing settings, press and hold Lock for

2

2

2

3 seconds to lock the display and prevent
accidental changes.

NOTE

•The Lock function locks all display functions
except for the Lock button. If a button is
pressed, the Lock/Unlock icon will blink 3 times.

•The Lock function is automatically turned on
after 60 seconds if the control panel remains
idle.

17OPERATION

ENGLISH

Fast Chill

2

3

1

NOTE

•Before using functions, you must press and hold the Lock button for 3 seconds to unlock the display. Place
items for storage or fermenting in any compartment.

−To ferment kimchi in the middle compartment, place the kimchi in the middle drawer and touch the Middle
button repeatedly to select the Fermenting setting.

Press to set the mode or temperature for each

2

compartment.

•Available settings for left and right

compartments: Kimchi, Fridge, or Fer.

•Available settings for middle compartment:

Kimchi, Produce, Meat/Fish, Kimchi+, Fer.,
or Off

•Available settings for bottom compartment:

Kimchi, Produce, Rice/Grain, Fast Chill,
Storage, or Off

NOTE

•Select settings based on food items being
stored. (Refer to the Storing Kimchi section on
page 18 for detailed instructions.)

Press to set the Fresh Air Filter mode.

3

Press and hold to connect to Wi-Fi.

18 OPERATION

Storing Kimchi (All Compartments)

Kimchi Storage Tips

Kimchi can be made with many different ingredients.

The optimal storage temperature for kimchi depends on the main ingredients as well as the seasonings used.
Use the Low setting for kimchi with a high water content. Use the Strong setting for very salty or highly seasoned
kimchi.

Unlock the display.

1

•Press and hold the Lock button for
approximately 3 seconds to unlock the display.
The display must be unlocked before settings
can be changed.

2

2

2

Press the Left, Right, Middle, or Bottom

2

button to change settings for each
compartment.

•Press each button repeatedly to cycle through
the settings for that compartment.

•As the buttons are pressed, the settings change
in the order shown.

2

1 3

Left and Right Compartments

Kimchi: M → H → L 󱎌 Fridge: M → H → L

󱎌

Fer.

Middle Compartment

Kimchi: M → H → L 󱎌 Produce: M → H → L

󱎌

Meat/Fish 󱎌 Kimchi+ 󱎌 Fer. 󱎌 Off

Bottom Compartment

Kimchi: M → H → L 󱎌 Produce: M → H → L

󱎌

Rice/Grain 󱎌 Fast Chill 󱎌 Storage 󱎌 Off

•Select the appropriate temperature for the type
and salinity of kimchi.

•L=Low Cooling (cold)
M=Medium Cooling (colder)
H=High Cooling (coldest)

Press the Lock button to lock the display and

3

begin kimchi storage.

19OPERATION

Fermenting Kimchi (Left/Right/Middle Compartment)

NOTE

•Kimchi ferments more quickly at the Fermentation setting than at the Storage setting.

Fermenting

The refrigerator senses the external temperature and automatically adjusts the fermentation settings seasonally
for best results.

Fermentation Complete Indicator

Once fermentation is complete, the Fer. Com. indicator lights in the display. The fermentation time varies
depending on season, room temperature, and the set temperature of the kimchi (low/medium/high).

Unlock the display.

1

•Press and hold the Lock button for
approximately 3 seconds to unlock the display.
The display must be unlocked before settings
can be changed.

2

2

Press the desired compartment button to

2

select Fermentation.

•Press Left, Right, or Middle repeatedly to select
the Fermentation setting.

ENGLISH

2

2

1 3

Press the Lock button to lock the display and

3

begin kimchi fermentation.

Canceling Fermentation

To cancel fermentation, unlock the display and press
the compartment button to change the setting.

Storing Fermented Kimchi

When fermentation is complete, the “Fer. Com.”
indicator light up and “Kimchi M” appears in the
temperature display.

Press the Lock button to turn off the indicator and
change the setting.

20 OPERATION

Refrigerating Food (Left/Right Compartent)

•Only the Left and Right compartments can be used for refrigeration.

NOTE

•If kimchi is stored at the Fridge setting, it may ferment too quickly.

Storing Other Food

After storing kimchi, the odor may linger inside of the refrigerator compartments.
Clean the compartments before using them to store other food. See the Maintenance section for instructions.

Unlock the display.

1

•Press and hold the Lock button for
approximately 3 seconds to unlock the display.
The display must be unlocked before settings
can be changed.

2

2

Press Left or Right repeatedly to cycle

2

through the settings for that compartment.

•Press each button repeatedly to select Fridge.

•As the buttons are pressed, the settings change
in the order shown.

1 3

Left and Right Compartments

Kimchi: M → H → L 󱎌 Fridge: M → H → L

󱎌

Fer.

•L=Low Cooling (cold)
M=Medium Cooling (colder)
H=High Cooling (coldest)

Press Lock to lock the display and begin

3

Refrigeration.

Extended Food Storage Settings (Middle/Bottom Compartments)

•This setting is only available on the middle and bottom compartments.

Produce

•Use to keep vegetables and fruit fresh for a long time.

Meat/Fish

•Use to keep meat and sh fresh.

Rice/Grain

•Use to keep rice and grain fresh.

NOTE

•If kimchi is stored at the Meat/Fish setting, it may freeze.

Unlock the display.

1

•Press and hold the Lock button for
approximately 3 seconds to unlock the display.
The display must be unlocked before settings
can be changed.

21OPERATION

ENGLISH

2

2

1 3

Press the Middle or Bottom button to change

2

settings for each compartment.

•Press each button repeatedly to select
Produce.

• As the buttons are pressed, the settings
change in the order shown.

Middle Compartment

Kimchi: M → H → L 󱎌 Produce: M → H → L

󱎌

Meat/Fish 󱎌 Kimchi+ 󱎌 Fer. 󱎌 Off

•The Meat/Fish setting freezes meat or sh
slightly in order to extend the storage time.

Bottom Compartment

Kimchi: M → H → L 󱎌 Produce: M → H → L

󱎌

Rice/Grain 󱎌 Fast Chill 󱎌 Storage 󱎌 Off

•Select the appropriate temperature for the type
of food being stored.

•L=Low Cooling (cold)
M=Medium Cooling (colder)
H=High Cooling (coldest)

Press Lock to lock the display and begin food

3

storage.

•When the Lock icon
begins.

lights up, storage

22 OPERATION

Using the Kimchi+ and Storage Modes (Middle/Bottom Compartment)

Kimchi+

•Use this setting with cabbage kimchi. The rapid
cooling slows fermentation and encourages lactic
acid formation which keeps kimchi fresh longer.

−This setting is only available in the middle
compartment.

−Use this setting only for cabbage kimchi. Less
salty types of kimchi may freeze if stored at this
setting.

−Use this setting only for freshly prepared kimchi.

−Using the setting twice may over-ferment the
kimchi. Use it only once.

−The bars light in the display to indicate the
fermentation process. The kimchi is ready to eat
when all the bars are lit (approximately 6 days).

Storage

•This setting uses the Smart Cold Shock function to
store kimchi at the lowest temperature and retain its
taste for long periods.

•This setting is only available on the Bottom
compartment.

•Vegetables may freeze if stored at this setting.

Unlock the display.

1

•Press and hold the Lock button for
approximately 3 seconds to unlock the display.
The display must be unlocked before settings
can be changed.

Press the Middle or Bottom button to change

2

settings for each compartment.

•Press each button repeatedly to select a
setting.

•As the buttons are pressed, the settings change
in the order shown.

2

2

Middle Compartment (Kimchi+)

Kimchi: M → H → L 󱎌 Produce: M → H → L

󱎌

Bottom Compartment (Storage)

Kimchi: M → H → L 󱎌 Produce: M → H → L

󱎌

•Select the appropriate temperature for the food
being stored.

•When Storage is selected, Kimchi is
automatically turned on.
Vegetables and fruit may freeze if stored at this
setting.

1 3

Press the Lock button to lock the display.

3

•When the lock icon
Storage begins.

Resetting the Kimchi+ setting

•To reset the Kimchi+ setting, cancel the Kimchi+ mode and reset it.

−Step1(Cancel): Unlock → Kimchi → Lock

−Step2(Reset): Unlock → Kimchi+ → Lock

Meat/Fish 󱎌 Kimchi+ 󱎌 Fer. 󱎌 Off

Rice/Grain 󱎌 Fast Chill 󱎌 Storage 󱎌 Off

lights up, Kimchi+ or

Using the Fast Chill Storage Method (Lower Compartment)

23OPERATION

Fast Chill

•Use this setting to store commercially prepared kimchi. Kimchi purchased in a store has already been
fermented, so it is best to cool it as rapidly as possible.

NOTE

•When using the Fast Chill function, be sure to separate purchased kimchi from kimchi already being stored.
Using this setting with kimchi that has already been cooled may freeze the kimchi.

Unlock the display.

1

•Press and hold the Lock button for
approximately 3 seconds to unlock the display.
The display must be unlocked before settings
can be changed.

Press the Bottom compartment button.

2

•Press Bottom repeatedly to select Fast Chill.

•As the button is pressed, the settings change in
the order shown.

Bottom Compartment

Kimchi: M → H → L 󱎌 Produce: M → H → L

󱎌

Rice/Grain 󱎌 Fast Chill 󱎌 Storage 󱎌 Off

ENGLISH

Fast Chill

2

Press Lock to lock the display.

3

•When the Lock icon
begins.

lights up, Fast Chill

1 3

NOTE

•Allow 48 hours before resetting the Fast Chill setting. To prevent kimchi from freezing, the Fast Chill setting

cannot be reset within 48 hours of rst being set.

Resetting the Fast Chill Setting

•To store newly purchased kimchi, cancel the Fast Chill setting and reset it.

−Step1(Cancel): Unlock → Kimchi → Lock

−Step2(Reset): Unlock → Fast Chill → Lock

24 OPERATION

Using the Fresh Air Filter and Wi-Fi Functions

Fresh Air Filter

Use this function to improve air circulation and help remove odors inside the refrigerator.

Wi-Fi

Use this function to connect the product to a home Wi-Fi network and access smart functions through the LG
SmartThinQ app.

Setting the Fresh Air Filter Function

Unlock the display.

1

•Press and hold the Lock button for
approximately 3 seconds to unlock the display.
The display must be unlocked before settings
can be changed.

Press Fresh Air Filter/Wi-Fi.

2

•Press the Fresh Air Filter/Wi-Fi button.
Deodorization begins and the LED stays lit until
it is complete.

2

1 3

Press the Lock button to lock the display.

3

•Once the display is locked, deodorization
begins.

NOTE

•After repeated use, the deodorizer may become
saturated and less effective. See page 29 for
instructions on cleaning and reusing the
deodorizer.

Setting the Wi-Fi Function

Unlock the display.

1

•Press and hold the Lock button for
approximately 3 seconds to unlock the display.
The display must be unlocked before settings
can be changed.

Press and hold the Fresh Air Filter/Wi-Fi

2

button for 3 seconds.

•When the product is successfully registered
and connected to the internet, the Wi-Fi icon
turns on.

•To disconnect the product from Wi-Fi, use the
Settings menu in the app to delete it from the
registered products.

25OPERATION

Storing Food

Food Storage Tips

•Storing Vegetables and Fruit
The moisture left on vegetables after washing can
make them spoil faster. Wait to wash vegetables
until just before use. Leafy greens like kale or
lettuce have a limited storage life. Wrap them in
newspaper or in sealed containers to help them
stay fresh longer.

•Do not store tropical fruits in the refrigerator.
Bananas or uncut pineapples are damaged by cold
temperatures.

•To store dried seafood, select “Produce” for the
middle compartment and adjust the storage
temperature to “low”.

•Store vegetables or fruit in the designated
containers to prevent them from freezing in the
middle or lower compartment.

•Store rice or grain in the bottom compartment using
the Rice/Grain setting.

•To avoid freezing vegetables, do not store them
using the Storage setting on the bottom
compartment.

•To avoid freezing kimchi, do not store it using the
Meat/Fish setting on the middle compartment.

Tips for Storing Kimchi

•Do not overfill the kimchi containers.
Allow space for the kimchi to expand as it ferments
or the contents may overflow the container. Close
the container lids completely to prevent the kimchi
from fermenting too quickly or developing yeast
mold.
Fill the container with kimchi up to the fill line and
make sure the lid is tightly closed before storing.
Cover the surface of the kimchi with plastic wrap to
extend the storage time.

•Do not place kimchi directly into the refrigerator

compartment or store it in a plastic bag.

Use the kimchi container provided to store kimchi.
Kimchi placed directly into the refrigerator
compartment may freeze and taste off. Do not block
the air outlet inside the refrigerator with food. Doing
so could cause the food to freeze, affect product
performance, or result in electric shock or injury.

•For best results, check on kimchi within 3 to 4
days of storing it.
If the kimchi has overflowed from the container, it
may ferment too quickly and not store well.

•Do not place foods that require different storage
conditions in the same compartment.
Select the appropriate settings for the food being
stored.

•Be sure to use enough salt when preparing
kimchi for longer storage.
The rate of fermentation is mostly determined by
the amount of salt in the kimchi.
Small batches of mild kimchi can be successfully
stored for short periods, but add more salt if storing
large amounts for use over an extended period.

•Use care when placing kimchi containers in the
refrigerator.
Lift the container by the handles and avoid impacts
to the bottom of the container.
(The appearance of kimchi containers may vary by
model.)

ENGLISH

26 OPERATION

A Guide to Kimchi

•The rst step in fermenting kimchi is salt

pickling.
The salt reacts with enzymes in the cabbage to
break down proteins and begin fermentation
immediately. This process continues even at cold
temperatures. Traditionally, kimchi was allowed to
ferment slowly during the cold winter weather.

•The taste of kimchi also depends on the

seasonings used.
Typical seasonings include green onion, garlic,

ginger, salted sh, and chili powder. The

combination of spices chosen determines the
overall taste of the kimchi.

•Fermentation Rates for Kimchi
Adding a lot of garlic, seafood, onions, chili powder,
cucumber or green onions makes kimchi ferment
more quickly. Adding salted oysters, salted shrimp
or persimmon sauce really speeds up fermentation.
On the other hand, adding leeks, mustard or
ginseng slows down fermentation.

•Kimchi begins fermenting as soon as it is
prepared.
Contact with air will make kimchi sour. If the kimchi
is not covered in sauce or has too little salt, a thin
skin of yeast will form on its surface.
Keep air away from the vegetables by covering
them in sauce or placing the kimchi in a plastic bag
or covering it with plastic wrap.

•How Temperature Affects Kimchi
Temperature affects the fermentation rate of kimchi.
When preparing kimchi for long-term storage, keep
the temperature below 50°F (10°C).

•Long-Term Storage of Kimchi
Like cheese, kimchi is a living organism and will
change over time. To keep kimchi fresh for long
periods, increase the salt content and store at a low
temperature, near 32°F (0°C).
Press vegetables down so they are covered with
sauce and cover the container with plastic wrap or a
layer of cabbage leaves to keep air out and keep
kimchi fresh longer.

•Choosing the Right Cabbage for Kimchi
There are many different kinds of cabbage
available. For kimchi, choose a medium sized
cabbage which is rounded rather than long and thin.
The inner leaves should be sweet and paler than
the outer leaves. Outer leaves should be thin and
light green.

•Selecting Radishes for Kimchi
There are many types of radish kimchi, and different
radishes are used for different types of kimchi.
For radish kimchi, use Korean radishes that have
pale green tops and well-spread leaves.
For chonggak (young radish) kimchi, use Seoul
radishes that have round, thick bottoms.

For kkakdugi (cubed radish kimchi), try to nd

radishes with white rather than green tops.
For dongchimi, use radishes with soft leaves and
white rather than green tops.

27OPERATION

Proper Food Storage Techniques

•Store kimchi in the kimchi container.

Fill the container with kimchi only up to the ll line

and make sure the lid is tightly closed before
storing.

If the lid is not closed properly, a thin lm of yeast

can form on the surface of the kimchi or the kimchi
may ferment too quickly. Cover the surface of the
kimchi with plastic wrap or a layer of cabbage
leaves before storing it to prevent yeast from
forming.

•Store vegetables or fruits in the designated

container.
Some vegetables and fruits are damaged by cold
air. Vegetables which are damp from being washed
tend to spoil more quickly. For best results, don’t
wash vegetables before storing them.
Do not refrigerate tropical fruits like bananas or
pineapples, which are damaged by cold
temperatures.

•Allow hot food to cool to room temperature

before refrigerating it.
Placing hot food directly into the refrigerator can
raise the temperature of surrounding food items,
leading to spoilage and higher utility bills.

•Long-Term Storage of Kimchi
Place newly prepared kimchi into the refrigerator
and select the Kimchi setting.
Depending on the type and saltiness of the kimchi,
select the Low, Medium, or High setting.
For best long-term storage, make sure the
vegetables are completely submerged in the sauce
and cover the kimchi with plastic wrap.

•Storing Purchased Kimchi
If kimchi will be consumed within a short time, select
the Fast Chill setting. If kimchi will be stored for a
long time, select the Storage setting.

•Before storing vegetable oils in the refrigerator,
read the storage instructions on the container.
Vegetable oil bottles can become messy with use.
Place oil bottles in disposable or left over plastic
containers to avoid having to clean refrigerator
shelves.

•Select the appropriate temperature for the food

being stored.
Storing kimchi at the Fermentation setting may
cause it to spoil.
Some types of kimchi may freeze if stored at the
High setting. Check on kimchi often when using the
High setting.
Storing other food along with kimchi in a storage
container may result in the other food freezing.

•Using the Different Containers
For best results when using the Fridge setting, store
containers which are similar in size, smaller
containers, or bottles.

−Storing kimchi in the provided kimchi container in
the designated position makes the most delicious
kimchi.

−Do not store kimchi in glass bottles. The kimchi
will expand when frozen and the bottle may
break, causing a risk of injury.

−Do not place containers near the air outlet in the
refrigerator. The food may freeze.

•Fermenting Kimchi
Avoid opening the compartment door while kimchi
is fermenting.
Allowing the warmer outside air in during
fermentation can affect the taste of the kimchi.

•Getting Rid of Food Odors
Cover open food containers with plastic wrap before
storing to prevent transfer of odors inside the
refrigerator.

•After installation, allow the refrigerator to cool
completely before storing food.
Food may spoil and cause odors to linger if it is
stored before the refrigerator has been allowed to
reach the set temperature.

ENGLISH

28 OPERATION

Left/Right Compartments

Depending on need, set the compartment
temperature for storing kimchi or refrigerating food.

•Kimchi containers can be purchased separately
from an LG Electronics Service Center.

Exclusive Lock&Lock Kimchi
Containers

A kimchi container fits on each shelf in the left and
right compartments.

•Depending on the model, the kimchi containers may
look different or may not be included.

Removing Kimchi Containers from
the Left and Right Compartments

Pull the flip-up cover forward to release it then

1

slide it in under the shelf above.

Use the handles to pull the kimchi container

2

forward and remove it.

CAUTION

•Take care when moving the kimchi containers. If
they are very full, they can be heavy.

29OPERATION

CustomChill Drawers

The CustomChill drawers provide storage space with
a variable temperature control that can be adjusted to
keep the compartment either colder or warmer than
the refrigerator.

Use them to store meat and seafood, cold drinks, deli
snacks, or chilled wine.

•The CustomChill drawers feature covers to lock in
cold air.

•The covers stabilize the temperature and help
maintain the humidity level inside the drawers.

Using CustomChill Drawers

Open the drawer and gently slide the cover back.

1

Lift the kimchi containers by the handle to remove
them.

CustomChill Drawer Disassembly

Open the drawer completely.

1

Lift up the drawer and basket assembly slightly

2

until it clears the rail safety stops and pull it
forward until it stops.

Lift the basket and drawer assembly to remove it.

3

To reassemble the drawer, align it with the rails and
insert it until it stops, lift it to clear the safety rail stops
and push it in completely.

•Open the left and right doors before removing or
assembling the middle drawer.

•The baskets cannot be removed separately from
the lower or middle drawer. The entire basket and
drawer assembly must be removed together.

ENGLISH

Closing the drawer automatically closes the cover.

2

CAUTION

•Take care when removing the lower drawer to
avoid injuring your feet.

•The basket and drawer assemblies are heavy.
Empty contents before removing or assembling
drawers and use proper lifting techniques to
avoid injury.

30 OPERATION

Adjusting the Refrigerator

Shelves

The shelves in the refrigerator are adjustable to meet
individual storage needs.

Adjusting the shelves to fit items of different heights
will make finding the exact item you want easier.

Removing Flip-up Covers

•To remove the ip-up cover, open it and push it
toward one side to release it from the rails, then pull
it forward.

Removing Shelves

•To remove the shelf, lift it at the back and pull it
forward.

Removing the Fresh Air Filter

Remove the glass shelves in the left and right

1

compartments.

Pull the tab on the filter to slide it out of the holder.

2

The filter is reusable.

NOTE

•To increase deodorizing performance, a natural

palm wood material is attached to the lter. If

residue falls off, it will not harm you and can be
wiped off easily with a towel or cloth.

31SMART FUNCTIONS

SMART FUNCTIONS

LG SmartThinQ Application

The LG SmartThinQ application allows you to
communicate with the appliance using a smartphone.

Before Using LG SmartThinQ

•For appliances with the or logo

Use a smartphone to check the strength of the

1

wireless router (Wi-Fi network) near the
appliance.

•If the distance between the appliance and the
wireless router is too far, the signal strength
becomes weak. It may take a long time to
register or installation may fail.

Turn off the Mobile data or Cellular Data on

2

your smartphone.

Connect your smartphone to the wireless router.

3

NOTE

•To verify the Wi-Fi connection, check that Wi-Fi
icon on the control panel is lit.

•The appliance supports 2.4 GHz Wi-Fi networks
only. To check your network frequency, contact your
Internet service provider or refer to your wireless
router manual.

•LG SmartThinQ is not responsible for any network
connection problems or any faults, malfunctions, or
errors caused by network connection.

•The surrounding wireless environment can make
the wireless network service run slowly.

•If the appliance is having trouble connecting to the
Wi-Fi network, it may be too far from the router.
Purchase a Wi-Fi repeater (range extender) to
improve the Wi-Fi signal strength.

•The network connection may not work properly
depending on the Internet service provider.

•The Wi-Fi connection may not connect or may be
interrupted because of the home network
environment.

•If the appliance cannot be registered due to
problems with the wireless signal transmission,
unplug the appliance and wait about a minute
before trying again.

•If the rewall on your wireless router is enabled,

disable the rewall or add an exception to it.

•The wireless network name (SSID) should be a
combination of English letters and numbers. (Do not
use special characters.)

•Smartphone user interface (UI) may vary depending
on the mobile operating system (OS) and the
manufacturer.

•If the security protocol of the router is set to WEP,
network setup may fail. Change the security
protocol (WPA2 is recommended), and register the
product again.

ENGLISH

Installing the LG SmartThinQ
Application

Search for the LG SmartThinQ application from the
Google Play Store or Apple App Store on a smart
phone. Follow instructions to download and install the
application.

NOTE

•If you choose the simple login to access the LG
SmartThinQ application, you must go through the
appliance registration process each time you
change your smartphone or reinstall the application.

32 SMART FUNCTIONS

LG SmartThinQ Application Features

•For appliances with the or logo

Firmware Update

Keep the appliance performance updated.

Push Messages

If the door remains open for more than ten minutes,
you will receive a push message.

Smart Diagnosis™

This function provides useful information for
diagnosing and solving issues with the appliance
based on the pattern of use.

Settings

Allows you to set various options on the refrigerator
and in the application.

NOTE

•If you change your wireless router, your Internet
service provider or your password after registering
the appliance, delete it from the LG SmartThinQ
Settings → Edit Product and register again.

•This information is current at the time of publication.
The application is subject to change for product
improvement purposes without notice to users.

Connecting to Wi-Fi

The Wi-Fi button, when used with the LG SmartThinQ
application, allows the refrigerator to connect to a
home Wi-Fi network. The Wi-Fi icon shows the status
of the refrigerator’s network connection. The icon
illuminates when the refrigerator is connected to the
Wi-Fi network.

Initial Appliance Registration

Run the LG SmartThinQ application and follow the
instructions in the application to register the
appliance.

Re-registering the Appliance or Registering
Another User

Press and hold the Wi-Fi button for 3 seconds to
temporarily turn it off. Run the LG SmartThinQ
application and follow the instructions in the
application to register the appliance.

NOTE

•To disable the Wi-Fi function, press and hold the

Wi-Fi button for 3 seconds. Wi-Fi icon will be turned
off.

Wireless LAN Module Specications

Model LCW-004

Frequency Range 2412 - 2462 MHz

Output Power
(Max)

IEEE 802.11 b: 22.44 dBm
IEEE 802.11 g: 24.68 dBm
IEEE 802.11 n: 24.11 dBm

33SMART FUNCTIONS

FCC Notice (For transmitter module
contained in this product)

This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful
interference in a residential installation. This
equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there
is no guarantee that interference will not occur in a
particular installation. If this equipment does cause
harmful interference to radio or television reception,
which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the
interference by one or more of the following
measures:

•Reorient or relocate the receiving antenna.

•Increase the separation between the equipment and
the receiver.

•Connect the equipment to an outlet on a circuit
different from that to which the receiver is
connected.

•Consult the dealer or an experienced radio/TV
technician for help.

This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:

1) This device may not cause harmful interference
and

2) This device must accept any interference received,
including interference that may cause undesired
operation of the device.

Any changes or modications in construction of this

device which are not expressly approved by the party
responsible for compliance could void the user’s
authority to operate the equipment.

FCC RF Radiation Exposure
Statement

This equipment complies with FCC radiation exposure
limits set forth for an uncontrolled environment. This
transmitter must not be co-located or operating in
conjunction with any other antenna or transmitter.

This equipment should be installed and operated with
a minimum distance of 20 cm (7.8 inches) between
the antenna and your body. Users must follow the

specic operating instructions for satisfying RF

exposure compliance.

Industry Canada Statement (For
transmitter module contained in this
product)

This device complies with Industry Canada’s
applicable licence-exempt RSSs. Operation is subject
to the following two conditions:

1) This device may not cause interference; and

2) This device must accept any interference, including
interference that may cause undesired operation of
the device.

IC Radiation Exposure Statement

This equipment complies with IC radiation exposure
limits set forth for an uncontrolled environment.

This equipment should be installed and operated with
a minimum distance of 20 cm (7.8 inches) between
the antenna and your body.

NOTE

•THE MANUFACTURER IS NOT RESPONSIBLE
FOR ANY RADIO OR TV INTERFERENCE
CAUSED BY UNAUTHORIZED MODIFICATIONS
TO THIS EQUIPMENT. SUCH MODIFICATIONS
COULD VOID THE USER’S AUTHORITY TO
OPERATE THE EQUIPMENT.

Open Source Software Notice
Information

To obtain the source code under GPL, LGPL, MPL,
and other open source licenses, that is contained in
this product, please visit http://opensource.lge.com.
In addition to the source code, all referred license
terms, warranty disclaimers and copyright notices are
available for download.

LG Electronics will also provide open source code to
you on CD-ROM for a charge covering the cost of
performing such distribution (such as the cost of
media, shipping, and handling) upon email request to
[e-mail]. This offer is valid for a period
of three years after our last shipment of this product.
This offer is valid to anyone in receipt of this
information.

ENGLISH

34 SMART FUNCTIONS

Smart Diagnosis™ Function

Should you experience any problems with the
appliance, it has the capability of transmitting data via
your telephone to the LG Customer Information
Center. NFC or Wi-Fi equipped models can also
transmit data to a smartphone using the LG
SmartThinQ application.

Smart Diagnosis™ through the
Customer Information Center

Open the right compartment door and then hold

4

the mouthpiece of your phone in front of the
speaker that is located on the right hinge of the
refrigerator door, when instructed to do so by the
call center.

•For appliances with the or logo

This method allows you to speak directly to our
trained specialists. The specialist records the data
transmitted from the appliance and uses it to analyze
the issue, providing a fast and effective diagnosis.

Call the LG Electronics Customer Information

1

Center at:
(LG U.S.A.) 1-800-243-0000
(LG Canada) 1-888-542-2623

Press the Lock button to activate the lock

2

function.

•If the lock function has been activated already,
press the Lock button to deactivate the lock
function, and then press the Lock button again
to activate the lock function.

•If the display has been locked for over ve
minutes, you must deactivate the lock and then
reactivate it.

Press and hold the Bottom button for three

3

seconds while continuing to hold your phone to
the speaker.

After the data transfer is complete, the service

5

agent will explain the result of the Smart
Diagnosis™.

NOTE

•For best results, do not move the phone while the
tones are being transmitted.

•If the call center agent is not able to get an accurate
recording of the data, you may be asked to try
again.

•The Smart Diagnosis™ function depends on the
local call quality.

•Bad call quality may result in poor data transmission
from your phone to the call center, which could
cause Smart Diagnosis™ to malfunction.

LG SmartThinQ Smart Diagnosis™

•For appliances with the or logo

Use the Smart Diagnosis feature in the LG
SmartThinQ application for help diagnosing issues
with the appliance without the assistance of the LG
Customer Information Center.

Follow the instructions in the LG SmartThinQ
application to perform a Smart Diagnosis using your
smartphone.

35MAINTENANCE

MAINTENANCE

Cleaning

WARNING

•Use non-ammable cleaner. Failure to do so can

result in re, explosion, or death.

CAUTION

•Do not use an abrasive cloth or sponge when
cleaning the interior and exterior of the
refrigerator.

•Do not place your hand on the bottom surface of
the refrigerator when opening and closing the
doors.

General Cleaning Tips

•The refrigerator compartments defrost

automatically; however, clean all sections once a

month to prevent odors.

•Wipe up spills immediately.

•Unplug the refrigerator or disconnect power before
cleaning.

•Remove all removable parts, such as shelves.

•Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use abrasive or
harsh cleaners.

•Hand wash, rinse and dry all surfaces thoroughly.

Containers and Bins

•Containers and bins can easily become dirty from
spilled food. Remove them occasionally and rinse
them out to avoid odors.
See page 28 for instructions on removing the middle
and bottom drawers for cleaning.

•Shelves can become dirty from spilled food.
Remove them occasionally and clean with a wet
cloth. To remove the shelf, lift it at the back and pull
it forward.

•Before cleaning the container lids, remove the
rubber packing from inside the lid. Remember to
replace the rubber packing once the lids are clean.
Do not clean the containers and lids in water hotter
than 122°F (50°C).
Gently clean the containers with a soft sponge to
avoid scratching the surface.

Inside Walls

•Allow freezer to warm up so the cloth will not stick.

To help remove odors, wash the inside of the
refrigerator with a mixture of baking soda and warm
water. Mix 2 tablespoons of baking soda to 1 quart of
water (26 g soda to 1 liter water.) Be sure the baking
soda is completely dissolved so it does not scratch
the surfaces of the refrigerator.

Door Liners and Gaskets

Use a clean sponge or soft cloth and a mild detergent
in warm water. Do not use cleaning waxes,
concentrated detergents, bleaches, or cleaners
containing petroleum on plastic refrigerator parts.

ENGLISH

Exterior

Waxing external painted metal surfaces helps provide
rust protection. Do not wax plastic parts. Wax painted
metal surfaces at least twice a year using appliance
wax (or auto paste wax). Apply wax with a clean, soft
cloth.

For products with black stainless steel exterior, spray
glass cleaner on a clean, microfiber cloth and rub in
direction of grain. Do not spray glass cleaner directly
at the display panel. Do not use harsh or abrasive
cleaners.

For products with a standard stainless steel exterior,

use a damp microber cloth and rub in the direction

of the grain. Dry with a paper towel to avoid streaks.

For stubborn stains and ngerprints, use a few drops

of liquid dish soap in water, and rinse with hot water
before drying. Do not use abrasive or harsh cleaners.

Covers and Control Panel

Use a clean sponge or soft cloth and a mild detergent
in warm water. Do not use glass cleaners, abrasive
cleansers, or flammable fluids. These can scratch or
damage the material.

Condenser Coils

Use a vacuum cleaner with a brush or crevice
attachment to clean the condenser cover and vents.
Do not remove the panel covering the condenser coil
area.

36 TROUBLESHOOTING

TROUBLESHOOTING

Before Calling for Service

Review this section before calling for service; doing so will save you both time and money.

Cooling

Problem Possible Cause Solutions

Compartments are
not cooling.

Cooling system
runs too much.

The refrigerator control is set
to OFF (some models).

Refrigerator is in the defrost
cycle.

Refrigerator was recently
installed.

Refrigerator was recently
relocated.

Refrigerator is replacing an
older model.

Refrigerator was recently
plugged in or power
restored.

The door is opened often or
a large amount of food / hot
food was added.

Doors are not closed
completely.

Turn the control ON. Refer to the Setting the Controls
section for proper temperature settings.

During the defrost cycle, the temperature of each
compartment may rise slightly. Wait 30 minutes and
confirm the proper temperature has been restored
once the defrost cycle has completed.

It may take up to 24 hours for each compartment to
reach the desired temperature.

If the refrigerator was stored for a long period of time
or moved on its side, it is necessary for the refrigerator
to stand upright for 24 hours before connecting it to
power.

Modern refrigerators require more operating time but
use less energy due to more efficient technology.

The refrigerator will take up to 24 hours to cool
completely.

Adding food and opening the door warms the
refrigerator, requiring the compressor to run longer in
order to cool the refrigerator back down. In order to
conserve energy, try to get everything you need out of
the refrigerator at once, keep food organized so it is
easy to find, and close the door as soon as the food is
removed. (Refer to the Food Storage Guide.)

Firmly push the doors shut. If they will not shut all the
way, the “Doors will not close correctly or pop open”
section.

Refrigerator is installed in a
hot location.

Condenser / back cover is
clogged.

The compressor will run longer under warm
conditions. At normal room temperatures (70 °F)
expect your compressor to run about 40 % to 80 % of
the time. Under warmer conditions, expect it to run
even more often. The refrigerator should not be
operated above 110 °F.

Use a vacuum cleaner with an attachment to clean
the condenser cover and vents. Do not remove the
panel covering the condenser coil area.

Cooling

TROUBLESHOOTING

37

Problem Possible Cause Solutions

When the doors are opened often or for long periods

Doors are opened often or
for long periods of time.

Doors are not closed
correctly.

Weather is humid.
Interior moisture
buildup.

Defrost cycle recently

completed.

Food is not packaged

correctly.

Food with high water content

was placed near an air vent.

of time, warm, humid air enters the compartment. This
raises the temperature and moisture level within the
compartment. To lessen the effect, reduce the
frequency and duration of door openings.

See the “Doors will not close correctly or pop open”
section.

Humid weather allows additional moisture to enter the
compartments when the doors are opened leading to
condensation or frost. Maintaining a reasonable level
of humidity in the home will help to control the amount
of moisture that can enter the compartments.

During the defrost cycle, the temperature of each
compartment may rise slightly and condensation may
form on the back wall. Wait 30 minutes and confirm
that the proper temperature has been restored once
the defrost cycle has completed.

Food stored uncovered or unwrapped, and damp
containers can lead to moisture accumulation within
each compartment. Wipe all containers dry and store
food in sealed packaging to prevent condensation and
frost.

Rearrange items with high water content away from
air vents.

ENGLISH

Food is freezing in
the refrigerator
compartment.

Refrigerator or
Freezer section is
too warm.

Refrigerator temperature

control is set incorrectly.

Refrigerator is installed in a

cold location.

Refrigerator was recently

installed.

The air vents are blocked.

Cold air circulates from the

freezer to the fresh food

section and back again

through air vents in the wall

dividing the two sections.

If the temperature is too cold, adjust the control one
increment at a time and wait for the temperature to
stabilize. Refer to the Control Panel section for more
information.

When the refrigerator is operated in temperature
below 41°F (5°C), food can freeze in the refrigerator
compartment. The refrigerator should not be operated
in temperature below 55°F (13°C).

It may take up to 24 hours for each compartment to
reach the desired temperature.

Locate air vents by using your hand to sense airflow
and move all packages that block vents and restrict
airflow. Rearrange items to allow air to flow throughout
the compartment.

38 TROUBLESHOOTING

Cooling

Problem Possible Cause Solutions

When the doors are opened often or for long periods

Doors are opened often or

for long periods of time.

of time, warm, humid air enters the compartment. This
raises the temperature and moisture level within the
compartment. To lessen the effect, reduce the
frequency and duration of door openings.

Refrigerator or
Freezer section is
too warm.

Refrigerator or
Freezer section is
too cold.

Frost or ice
crystals form on
frozen food (inside
of sealed
package).

Unit is installed in a hot

location.

A large amount of food or hot

food was added to either

compartment.

Doors not closed correctly.

Temperature control is not

set correctly.

Defrost cycle has recently

completed.

Incorrect temperature control

settings.

Condensation from food with

a high water content has

frozen inside of the food

package.

Food has been left in the

freezer for a long period of

time.

The refrigerator should not be operated in
temperatures above 110 °F.

Adding food warms the compartment requiring the
cooling system to run. Allowing hot food to cool to
room temperature before putting it in the refrigerator
will reduce this effect.

See the Doors will not close correctly or pop open
section in Parts & Features Troubleshooting.

If the temperature is too warm, adjust the control one
increment at a time and wait for the temperature to
stabilize.

During the defrost cycle, the temperature of each
compartment may rise slightly and condensation may
form on the back wall. Wait 30 minutes and confirm
the proper temperature has been restored once the
defrost cycle has completed.

If the temperature is too cold, adjust the control one
increment at a time and wait for the temperature to
stabilize. Refer to the Control Panel for more
information.

This is normal for food items with a high water
content.

Do not store food items with high water content in the
freezer for a long period of time.

Frost or ice
crystals form on
frozen food
(outside of
package).

Door is opened frequently or

for long periods of time.

Door is not closing properly.

When the doors are opened often or for long periods
of time, warm, humid air enters the compartment. This
raises the temperature and moisture level within the
compartment. Increased moisture will lead to frost and
condensation. To lessen the effect, reduce the
frequency and duration of door openings.

Refer to the Doors will not close correctly or pop open
section in the Troubleshooting section.

Parts & Features

TROUBLESHOOTING

39

Problem Possible Cause Solutions

Doors will not
close correctly or
pop open.

Doors are difficult
to open.

Refrigerator
wobbles or seems
unstable

Food packages are blocking

the door open.

Ice bin, crisper cover, pans,

shelves, door bins, or

baskets are out of position.

The doors were removed

during product installation

and not properly replaced.

Refrigerator is not leveled

properly.

The gaskets are dirty or

sticky.

Door was recently closed.

Leveling legs are not

adjusted properly.

Floor is not level.

Rearrange food containers to clear the door and door
bins.

Push bins all the way in and put crisper cover, pans,
shelves and baskets into their correct positions. See
the Operation section for more information.

Remove and replace the doors according to the
Removing and Replacing Refrigerator Handles and
Doors section.

See Door Alignment in the Refrigeration Installation
section to level refrigerator.

Clean the gaskets and the surfaces that they touch.
Rub a thin coat of appliance polish or kitchen wax on
the gaskets after cleaning.

When you open the door, warmer air enters the
refrigerator. As the warm air cools, it can create a
vacuum. If the door is hard to open, wait one minute
to allow the air pressure to equalize, then see if it
opens more easily.

Refer to the Leveling and Door Alignment section.

It may be necessary to add shims under the leveling
legs or rollers to complete installation.

ENGLISH

Lights do not
work.

Refrigerator has
an unusual odor.

The interior of the
refrigerator is
covered with dust
or soot.

LED interior lighting failure.

The Air Filter may need to be

set or replaced.

The refrigerator is located

near a fire source, such as a

fireplace, chimney, or candle.

The refrigerator uses LED interior lighting, and service
should be performed by a qualified technician.

Set the Fresh Air Filter setting. If the odor does not go
away within 24 hours, the filter may need to be
replaced. See the Replacing the Air Filter section for
replacement instructions.

Make sure that the refrigerator is not located near a
fire source, such as a fireplace, chimney or candle

40 TROUBLESHOOTING

Noises

Problem Possible Cause Solutions

The defrost control will click when the

automatic defrost cycle begins and
Clicking

ends. The thermostat control (or

refrigerator control on some models)

will also click when cycling on and off.

Rattling noises may come from the flow

of refrigerant, the water line on the back

of the unit, or items stored on top of or

around the refrigerator.

Normal Operation

Normal Operation

Rattling

Whooshing

Gurgling

Popping

Sizzling

Vibrating

Dripping

Refrigerator is not resting solidly on the

floor.

Refrigerator with linear compressor

was jarred while running.

Evaporator fan motor is circulating air

through the refrigerator and freezer

compartments.

Air is being forced over the condenser

by the condenser fan.

Refrigerant flowing through the cooling

system.

Contraction and expansion of the inside

walls due to changes in temperature.

Water dripping on the defrost heater

during a defrost cycle.

If the side or back of the refrigerator is

touching a cabinet or wall, some of the

normal vibrations may make an audible

sound.

Water running into the drain pan during

the defrost cycle.

Floor is weak or uneven or leveling legs
need to be adjusted. See the Leveling and
Door Alignment section.

Normal Operation

Normal Operation

Normal Operation

Normal Operation

Normal Operation

Normal Operation

To eliminate the noise, make sure that the
sides and back cannot vibrate against any
wall or cabinet.

Normal Operation

Pulsating or high­pitched sound

Your refrigerator is designed to run

more efficiently to keep your food items

at the desired temperature. The high

efficiency compressor may cause your

new refrigerator to run longer than your

old one, but it is still more energy

efficient than previous models. While

the refrigerator is running, it is normal

to hear a pulsating or high-pitched

sound.

Normal Operation

Wi-Fi

TROUBLESHOOTING

41

Problem Possible Cause Solutions

Trouble
connecting
appliance and
smartphone to
Wi-Fi network

The password for the Wi-Fi

network was entered

incorrectly.

Mobile data for your

smartphone is turned on.

The wireless network name

(SSID) is set incorrectly.

The router frequency is not

2.4 GHz.

The distance between the

appliance and the router is

too far.

Delete your home Wi-Fi network and begin the
registration process again.

Turn off the Mobile data on your smartphone before
registering the appliance.

The wireless network name (SSID) should be a
combination of English letters and numbers. (Do not
use special characters.)

Only a 2.4 GHz router frequency is supported. Set the
wireless router to 2.4 GHz and connect the appliance
to the wireless router. To check the router frequency,
check with your Internet service provider or the router
manufacturer.

If the appliance is too far from the router, the signal
may be weak and the connection may not be
configured correctly. Move the router closer to the
appliance or purchase and install a Wi-Fi repeater.

ENGLISH

42 LIMITED WARRANTY

LIMITED WARRANTY
FOR USA

ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,
UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT
PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.

Should your LG Refrigerator (“Product”) fail due to a defect in materials or workmanship under normal and
proper use, during the warranty period set forth below, LG Electronics (“LG”) will, at its option, repair or replace
the Product. This limited warranty is valid only to the original retail purchaser of the Product and applies only
when purchased and used within the United States including U.S. Territories.

WARRANTY PERIOD

Sealed System

Refrigerator/

Freezer

One (1) year from
the date of original
retail purchase

Parts and Labor
(internal/ functional
parts only)

(Condenser, Dryer,

Connecting Tube and

Evaporator)

Five (5) years from the date
of original retail purchase

Parts and Labor Parts and Labor

Five (5) years from
the date of original
retail purchase

Compressor

Linear / Inverter Compressor Only :
Parts Only for years 6-10 from the date
of original retail purchase (Consumer will
be charged for labor)

•Replacement products and parts are warranted for the remaining portion of the original warranty period or

ninety (90) days, whichever is greater.

•Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory remanufactured.

•Proof of original retail purchase specifying the Product model and date of purchase is required to obtain

warranty service under this limited warranty.

EXCEPT TO THE EXTENT PROHIBTED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN
DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES
SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST
GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS,
COST OF REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER
DAMAGES WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY,
SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.

Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how
long an implied warranty lasts, so the above exclusions or limitations may not apply to you. This limited warranty
gives you specific legal rights and you may also have other rights that vary from state to state.

THIS LIMITED WARRANTY DOES NOT COVER:

•Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct unauthorized

repairs.

•Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical

service.

•Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate

or interrupted water supply or inadequate supply of air.

•Damage resulting from operating the product in a corrosive atmosphere or contrary to the product owner’s

manual.

•Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, re, oods, acts of

God, or any other causes beyond the control of LG.

43LIMITED WARRANTY

•Damage or failure caused by unauthorized modication or alteration, or if used for other than the intended

purpose.

•Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance. Improper repair

includes use of parts not authorized by LG. Improper installation or maintenance includes installation or
maintenance contrary to the Product owner’s manual.

•Damage or failure caused by incorrect electrical current, voltage, or plumbing codes.

•Damage or failure caused by transportation and handling, including scratches, dents, chips, and/or other

damage to the nish of the Product, unless such damage is reported within one (1) week of delivery.

•Damage or missing items to any display, open box, or discounted Product.

•Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.

•Products with original serial numbers that have been removed, altered, or cannot be readily determined.

•Increases in utility costs and additional utility expenses.

•Any noises associated with normal operation.

•Use of accessories (e.g., water lters, etc.), components, or consumable cleaning products that are not

authorized by LG.

•Replacement of light bulbs, lters, or any consumable parts.

•When Product is used for other than normal and proper household use (e.g. commercial or industrial use,

ofces, and recreational facilities or vehicles) or contrary to the instructions outlined in the Product’s owner’s

manual.

•Costs associated with removal and reinstallation of your Product for repairs.

•Shelves, door bins, drawers, handle and accessories, except for internal/functional parts covered under this

limited warranty.

ENGLISH

The cost of repair or replacement under these excluded circumstances shall be borne by the consumer.

TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION
Call 1-800-243-0000 and select the appropriate option from the menu.
Or visit our website at http://www.lg.com.
Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC

PROCEDURE FOR RESOLVING DISPUTES:

ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED
WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION,
AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG
ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.

Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its parents,
subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in

interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim or

controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud,
misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale,
condition or performance of the product or this Limited Warranty.

Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in
writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics, USA,
Inc. Attn: Legal Department- Arbitration 1000 Sylvan Ave, Englewood Cliffs 07632. You and LG agree to engage
in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name,

address, and telephone number; identify the product that is the subject of the claim; and describe the nature of

the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days, either party
may proceed to file a claim for arbitration.

44 LIMITED WARRANTY

Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the 30

day period after sending written notice to LG, you and LG agree to resolve any claims between us only by
binding arbitration on an individual basis, unless you opt out as provided below. Any dispute between you and
LG shall not be combined or consolidated with a dispute involving any other person’s or entity’s product or claim.
More specifically, without limitation of the foregoing, any dispute between you and LG shall not under any
circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring
an individual action in small claims court, but that small claims court action may not be brought on a class or
representative basis.

Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”) and
will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that are in effect at the
time the arbitration is initiated (referred to as the “AAA Rules”) and under the procedures set forth in this section.
The AAA Rules are available online at www.adr.org/consumer. Send a copy of your written demand for
arbitration, as well as a copy of this provision, to the AAA in the manner described in the AAA Rules. You must
also send a copy of your written demand to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration
1000 Sylvan Avenue Englewood Cliffs, NJ 07632. If there is a conflict between the AAA Rules and the rules set
forth in this section, the rules set forth in this section will govern. This arbitration provision is governed by the
Federal Arbitration Act. Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction.
All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability of the
arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound by
the terms of this provision.

Governing Law. The law of the state of your residence shall govern this Limited Warranty and any disputes
between us except to the extent that such law is preempted by or inconsistent with applicable federal law.

Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for
arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000 in
damages, in which case the payment of these fees will be governed by the AAA Rules. Except as otherwise
provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any arbitration initiated in
accordance with the AAA Rules and this arbitration provision. If you prevail in the arbitration, LG will pay your
attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but not limited to,
the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of
reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If
the arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous or brought for
an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the
payment of all arbitration fees will be governed by the AAA Rules. In such a situation, you agree to reimburse LG
for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except
as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG
prevails in the arbitration.

Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted
solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an
in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the right to a hearing will be
determined by the AAA Rules. Any in-person arbitration hearings will be held at a location within the federal
judicial district in which you reside unless we both agree to another location or we agree to a telephonic
arbitration.

Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the
other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar
days from the date of the first consumer purchaser’s purchase of the product by either: (i) sending an e-mail to
[e-mail], with the subject line: “Arbitration Opt Out” or (ii) calling 1-800-980-2973. You must include in

the opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was
purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be
found (i) on the product; or (ii) online by accessing https://www.lg.com/us/support/repair-service/schedule-repair-

continued and clicking on “Find My Model & Serial Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or

telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of

this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will
continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt out, then you
accept all terms and conditions of the arbitration provision described above.

LIMITED WARRANTY

LIMITED WARRANTY

45

FOR CANADA

ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,
UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER
JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS
ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES”
BELOW.

Should your LG Refrigerator (“Product”) fail due to a defect in materials or workmanship under normal and
proper use, during the warranty period set forth below, LG Electronics Canada, Inc. (“LGECI”) will, at its option,
repair or replace the Product upon receipt of proof of the original retail purchase. This limited warranty is valid
only to the original retail purchaser of the Product and applies only to a Product distributed, purchased and used
within Canada, as determined at the sole discretion of LGECI.

WARRANTY PERIOD (Note: If the original date of purchase cannot be verified, the warranty will begin

sixty (60) days from the date of manufacture)

Refrigerator

One (1) year from the

date of original retail

purchase

Parts and Labor (internal/
functional parts only)

•Replacement products and parts are warranted for the remaining portion of the original warranty period or

ninety (90) days, whichever is greater.

•Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory remanufactured,

all at the sole discretion of LGECI.

•Proof of original retail purchase specifying the Product model and date of purchase is required to obtain

warranty service under this Limited Warranty.

LGECI’S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE. EXCEPT AS
EXPRESSLY PROVIDED ABOVE, LGECI MAKES NO, AND HEREBY DISCLAIMS, ALL OTHER
WARRANTIES AND CONDITIONS RESPECTING THE PRODUCT, WHETHER EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, AND NO REPRESENTATIONS SHALL BE BINDING ON
LGECI. LGECI DOES NOT AUTHORIZE ANY PERSON TO CREATE OR ASSUME FOR IT ANY OTHER
WARRANTY OBLIGATION OR LIABILITY IN CONNECTION WITH THE PRODUCT. TO THE EXTENT THAT
ANY WARRANTY OR CONDITION IS IMPLIED BY LAW, IT IS LIMITED TO THE WARRANTY PERIOD SET
OUT ABOVE. UNDER NO CIRCUMSTANCES SHALL LGECI, THE MANUFACTURER OR DISTRIBUTOR OF
THE PRODUCT, BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT, INDIRECT,
PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL, LOST
PROFITS, LOSS OF ANTICIPATED PROFITS, LOST REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE,
WHETHER ARISING DIRECTLY OR INDIRECTLY FROM ANY CONTRACTUAL BREACH, FUNDAMENTAL
BREACH, TORT OR OTHERWISE, OR FROM ANY ACTS OR OMISSIONS. LGECI’S TOTAL LIABILITY, IF
ANY, SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.

This Limited Warranty gives you specific legal rights. You may also have other rights that vary from province to
province depending on applicable provincial laws. Any term of this Limited Warranty that negates or varies any
implied condition or warranty under provincial law is severable where it conflicts with such provincial law without
affecting the remainder of this warranty’s terms.

Sealed System (Condenser, Dryer, Connecting Tube

and Evaporator)

One (1) year from the

date of original retail

purchase

Parts and Labor

Seven (7) years from the

date of original retail

purchase

Parts only (Consumer will
be charged for labor)

Linear / Inverter

Compressor

Ten (10) years from the

date of original retail

purchase

Part only (Consumer will be
charged for labor)

ENGLISH

46 LIMITED WARRANTY

THIS LIMITED WARRANTY DOES NOT COVER:

•Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct wiring or

plumbing; or iii) correct unauthorized repairs or installations of the Product;

•Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical

service;

•Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate

or interrupted water supply or inadequate supply of air;

•Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the instructions

outlined in the Product’s owner’s manual;

•Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, re, oods, acts of

God, or any other causes beyond the control of LGECI or the manufacturer;

•Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of the Product.

Improper repair includes use of parts not authorized or specied by LGECI. Improper installation or

maintenance includes installation or maintenance contrary to the Product’s owner’s manual;.

•Damage or failure caused by unauthorized modication or alteration of the Product, or if used for other than

the intended household purpose/use of the Product, or damage or failure resulting from any water leakage due
to improper installation of the Product;

•Damage or failure caused by incorrect electrical current, voltage or plumbing codes;

•Damage or failure caused by use that is other than normal household use, including, without limitation,

commercial or industrial use, including use in commercial ofces or recreational facilities, or as otherwise

outlined in the Product’s owner’s manual;

•Damage or failure caused by the use of any accessories, components or cleaning products, including, without

limitation, water lters, that are not approved/authorized by LGECI;

•Replacement of the water lter cartridge due to water pressure that is outside the specied operating range or

due to excessive sediment in the water supply;

•Damage or failure caused by transportation and handling, including scratches, dents, chips and/or other

damage to the nish of the Product, unless such damage results from defects in materials or workmanship
and is reported to LGECI within one (1) week of delivery of the Products;

•Damage or missing items to any display, open box, refurbished or discounted Product;

•Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or any similar disclaimer;

•Products with original serial numbers that have been removed, altered or cannot be readily determined at the

discretion of LGECI;

•Increases in utility costs and additional utility expenses in any way associated with the Product;

•Any noises associated with normal operation of the Product;

•Replacement of light bulbs, lters, fuses or any other consumable parts;

•Replacement of any part that was not originally included with the Product;

•Costs associated with removal and/or reinstallation of the Product for repairs; and

•Shelves, door bins, drawers, handle and accessories to the Product, except for internal/functional parts

covered under this Limited Warranty.

•Coverage for “in Home” repairs, for products in-warranty, will be provided if the Product is within a 150 km

radius from the nearest authorized service center (ASC), as determined by LG Canada. If your Product is
located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility to
bring the Product, at your sole expense, to the ASC for in-warranty repair.

All costs and expenses associated with the above excluded circumstances, listed under the heading,
This Limited Warranty Does Not Cover, shall be borne by the consumer.

TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT OUR
WEBSITE:

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LIMITED WARRANTY

PROCEDURE FOR RESOLVING DISPUTES:

EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR
RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED
EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION.
EXCEPT WHERE PROHIBITED AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT
TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.

Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its parents,
subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in

interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim or

controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud,
misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale,
condition or performance of the product or this Limited Warranty.

Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in
writing at least 30 days in advance of initiating the arbitration by sending a letter to LG Electronics, Canada, Inc.,
Attn: Legal Department- Arbitration, 20 Norelco Drive, North York, Ontario M9L 2X6. You and LG agree to
engage in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your

name, address, and telephone number; identify the product that is the subject of the claim; and describe the

nature of the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days,
either party may proceed to file a claim for arbitration.

Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the 30
day period after sending written notice to LG, you and LG agree to resolve any claims between you and LG only
by binding arbitration on an individual basis, unless you opt out as provided below, or you reside in a jurisdiction
that prevents full application of this clause in the circumstances of the claims at issue (in which case if you are a
consumer, this clause will only apply if you expressly agree to the arbitration). To the extent permitted by
applicable law, any dispute between you and LG shall not be combined or consolidated with a dispute involving
any other person’s or entity’s product or claim. More specifically, without limitation of the foregoing, except to the
extent such a prohibition is not permitted at law, any dispute between you and LG shall not under any
circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring
an individual action in small claims court, but that small claims court action may not be brought on a class or
representative basis except to the extent this prohibition is not permitted at law in your province or territory of
jurisdiction as it relates to the claims at issue between you and LG.

Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written demand
for arbitration. The arbitration will be private and confidential, and conducted on a simplified and expedited basis
before a single arbitrator chosen by the parties under the provincial or territorial commercial arbitration law and
rules of the province or territory of your residence. You must also send a copy of your written demand to LG at LG
Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20 Norelco Drive, North York, Ontario M9L 2X6.
This arbitration provision is governed by your applicable provincial or territorial commercial arbitration legislation.
Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction. All issues are for the
arbitrator to decide, except that, issues relating to the scope and enforceability of the arbitration provision and to
the arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.

Governing Law. The law of the province or territory of your residence shall govern this Limited Warranty and
any disputes between you and LG except to the extent that such law is preempted by or inconsistent with
applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or
controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the courts of the province or
territory of your residence for the resolution of the claim, action, dispute or controversy between you and LG.

Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for
arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in damages, in
which case the payment of these fees will be governed by the applicable arbitration rules. Except as otherwise
provided for herein, LG will pay all filing, administration and arbitrator fees for any arbitration initiated in
accordance with the applicable arbitration rules and this arbitration provision. If you prevail in the arbitration, LG
will pay your attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but
not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for
an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a
court would. If the arbitrator finds either the substance of your claim or the relief sought in the demand is
frivolous or brought for an improper purpose (as measured by the applicable laws), then the payment of all
arbitration fees will be governed by the applicable arbitration rules. In such a situation, you agree to reimburse
LG for all monies previously disbursed by it that are otherwise your obligation to pay under the applicable
arbitration rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and
expenses from you if LG prevails in the arbitration.

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48 LIMITED WARRANTY

Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted

solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an
in-person hearing as established by the applicable arbitration rules. If your claim exceeds $25,000, the right to a
hearing will be determined by the applicable arbitration rules. Any in-person arbitration hearings will be held at
the nearest, most mutually-convenient arbitration location available within the province or territory in which you
reside unless you and LG both agree to another location or agree to a telephonic arbitration.

Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures) is
unenforceable, the remaining provisions will continue in full force and effect to the maximum extent permitted by
applicable law. Should LG fail to enforce strict performance of any provision of this Limited Warranty (including
these arbitration procedures), it does not mean that LG intends to waive or has waived any provision or part of
this Limited Warranty.

Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the
other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar
days from the date of the first consumer purchaser’s purchase of the product by either (i) sending an e-mail to

[e-mail], with the subject line: “Arbitration Opt Out;” or (ii) calling 1-800-980-2973. You must include in
the opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was
purchased; (c) the product model name or model number; and

(d) the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://www.

lg.com/ca_en/support/repair-service/schedule-repair and clicking on “Find My Model & Serial Number”).
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this Limited

Warranty and any disputes between you and LG except to the extent that such law is preempted by or
inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim,
action, dispute or controversy between you and LG, you and LG agree to attorn to the exclusive jurisdiction of
the courts of the province or territory of your residence for the resolution of the claim, action, dispute or
controversy between you and LG.

You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or

telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of

this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will
continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt out, then you
accept all terms and conditions of the arbitration provision described above.

Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty and the
End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited Warranty shall
control and govern the rights and obligations of the parties and shall take precedence over the EULA.