LG LDP7004N-D User Manual
Version 1.0 | August 2005
LDP7004N/D Digital Telephone
User Guide
Table of Contents
Emergency Services and Safety Precautions…………..2
Getting to know your 7000 Series handset……………..3
Familiarise yourself with its features…………………....3
Handset keys…………………………….............................4
General Functions…………………………………………...5
Making and Answering Calls……………….....................6
Making and Answering an External Call……………….....6
Making and Answering an Internal Call……………….......7
Placing an external/internal call on hold…………………...8
Retrieving and external/internal call on hold………………..8
Parking a call………………………………………………..…9
Retrieving a parked call……………………………...............9
Call Forward………………………………………………….10
DDI Call Waiting……………………………………………11
Call Wait (Camp On)………………………………………...12
Answering a Call Wait……………………………………….12
Call Pick up (Directed)………………………………………13
Call Pick up (Group)…………………………………………13
Transfer (Screened)…………………………………………14
Transfer (Unscreened)………………………………………14
Using speed dial numbers…………………………………..15
Queuing for an outside line…………………………...........15
Making a Page……………………………………………….16
Conference Call………………………………………………17
Last Number Redial……………………………………….…18
Saved Number Redial…………………………………….…18
Do Not Disturb (DND)………………………………………19
Messaging……………………………………………………20
Leaving a Message Wait Notification………………………20
Answering a Message Wait Notification………………..…21
User Programming…………………………………………22
Saving your name to your phone……………………....23
Storing personal speed dials…………………………….23
Character Chart……………………………………………..24
Storing information under flexible buttons…………...25
Menu Tree……………………………………………………26
[1] Ring……………………………………………………….27
[2] COS (Class Of Service)………………………………31
[3] Authorisation Code/Mobile-Ext………………………33
[4] Wake Up/Conference Room………………………….36
[5] Message………………………………………………….39
[6] Announcement…………………………………………41
[7] Supplementary…………………………………………45
[*] System (Engineering Use Only)
User Programming Codes………………………….........49
Pre-Set Messages…………………………………………51
Glossary……………………………………………………52
Index…………………………………………………………54
7004N/D User Guide | Table of Contents 01
Servicing and Safety Precautions
• Do not drop or subject the phone to physical shock
• Do not immerse in water
• Do not disassemble or attempt to modify the phone in any way
• Use a damp or anti-static cloth to clean the phone. Do not use a dry or electrostatically
charged cloth. Do not use chemical or abrasive cleaners as these could damage the phone.
• Retain the cardboard packaging supplied with this handset. It should be used if the phone
has to be returned for service. The packaging can be recycled when no longer required.
• Do not place the phone in direct sunlight for prolonged periods
Disclaimer
Crane Telecommunications Ltd and LG Electronics Inc. cannot be held responsible for any
damage caused to your system through the improper installation of this phone and/or the
failure to use the handset as described in this user guide.
Service
The 7004N/D digital telephone contains no user-serviceable parts. LG recommend that your
7004N/D digital telephone is serviced or repaired by an LG authorised service centre
Note: Information contained within this document is subject to change without prior notice. E&OE
If you find any errors please email: lgmarketing@cranetel.co.uk
7004N/D User Guide | Servicing and Safety Precautions 02
Getting to know your 7004N/D Digital Phone
Familiarise yourself with its features
Handset
Contains a microphone and
speaker to allow the user to
speak to another party
Dial Pad
Alpha-numeric keypad
used to dial numbers and
when storing speed dial
numbers and names to
memory
Speed
Used when accessing or
storing personal or system
speed dial numbers
OHD
Used to dial ‘On-Hook’
Note: Screen only applicable to 7004D
7004N/D User Guide | Getting to know your 7004N/D Digital Telephone 03
LCD
1 Line, 16 Character
Displays inbound/outbound
call information. Displays
some information based on
user actions
Flexible Buttons
Used for storing speed
dials and features as well
as accessing lines
Transfer/Pgm
Used for performing a
transfer or user
programming
Volume +/ - Used for
adjusting speaker, ring and
in-call volume
Hold/Save
For placing external callers
on hold and to confirm
programming changes
Your digital telephone’s keys
(1) Speaker Key
This is for activating the phone’s speaker whilst on hook. Useful when using a
headset or if you wish to speak hands free. Red LED illuminated if off-hook
without lifting the receiver.
(2) Hold/Save Key
Dual purpose key. When in a call it is used to place a caller on hold. When
programming it is for permanently updating changes to the system memory
Getting to know your 7004N/D Digital Phone
(5)
(4)
(6)
(1) (2) (3)
(3) Volume (+ / -) Key
Used for adjusting speaker, ringing and in-call volume
(4) Speed Key
This key is used to access System and Personal speed dial numbers and the
internal directory
(5) Trans/Pgm Key
Dual purpose key. When in a call with an external party it is used to transfer.
When programming features, speed dial numbers it is a programme key
(6) Flexible Keys
These keys are for use as line keys or for storing regularly used features or
speed dials under
7004N/D User Guide | Getting to know your 7004N/D Digital Telephone 04
GENERAL FUNCTIONS
• Making and Answering External Calls
• Making and Answering Internal Calls
• Placing an Internal/External Call on Hold
• Retrieving an Internal/External Call on Hold
• Parking a Call
• Retrieving a Parked Call
• Call Forward
• DDI Call Wait
• Call Wait (Camp On)
• Answering a Call Wait (Camp On)
• Call Pick Up (Directed/Group)
• Transfer (Screened/Unscreened)
• Using Speed Dial Numbers
• Queuing for an Outside Line
• Making A Page
• Flexible Button Programming
• Leaving a Message Wait
• Answering a Message Wait
7004N/D User Guide | Menu Tree 05
01234567890
Fig.1
07777777777
Fig.2
General Functions
Making and Answering calls
Always ensure that external parties are informed if you
intend to record a call.
Making and Answering an external call
You can make an external call in the following ways:
1. Lift the receiver and dial 9
2. Dial 9
3. Press the button and dial 9
If using a 7004D your screen will look as per Fig.1
To answer a call press the button or lift the
receiver.
If using a 7004D your screen will look as per Fig.2 if
the inbound call is via ISDN
7004N/D User Guide | General Functions 06
105
100
Fig.3
Fig.4
General Functions
Making and Answering an internal call
You can make an internal call in the following ways:
1. Lift the receiver and dial an extension number.
2. Dial an extension number.
3. Press the button an extension number.
If using a 7004D your screen will look like Fig.3 after
you have dialled a number.
To answer a call press the button or lift the
receiver.
If using a 7004D Fig.4 shows how your display will
appear if you are receiving an inbound internal call.
7004N/D User Guide | General Functions 07
General Functions
Placing and External/Internal Call on hold
Whilst connected to another party (internal or external)
press the button.
Fig.5 shows that the relevant line on your 7004N/D
digital telephone will be flashing to indicate that a
caller is on hold.
Fig.5
Retrieving an External/Internal Call on hold
If you are ‘Off-Hook’ (holding the handset) simply hang
up (replace the handset), press the relevant flashing
line key or dial the extension number of the station that
you placed on hold and you will be reconnected.
NOTE: Calls will ‘Recall’ to your station after a pre-set
time if you forget about them.
700$N/D User Guide | General Functions 08
General Functions
Parking a Call
1. Whilst connected to an external party press the [TRANS/PGM] button, dial a Park
Location (601-619 depending on the type of system you have) or press a flexible button
labelled as Park and hang up.
2. Once you have parked the caller you can contact another party to inform them that they
have a caller waiting. Alternatively, make a page (See page 18 later in the user guide for
information on paging).
Retrieving a Parked Call
1. If retrieving a call that you have parked, dial the relevant digits for the parking bay used
(601-619)
2. If responding to a page, dial the relevant digits (601-619) from the nearest available
telephone.
NOTE: Calls will recall to the original station after a pre-set timer if a call is left parked.
7004N/D User Guide | General Functions 09
General Functions
Call Forward
It is possible to forward you phone in a number of ways. The options available are:
0 – Follow-Me (To forward calls from your extension to a temporary location. The forward is
activated at the temporary location).
1 – Unconditional (This option allows you to forward all calls immediately to a Station, Hunt
Group or the integral Voice Messaging card).
2 – Busy (Destination options are as per option 2. Calls will only forward when you are busy
– on the phone).
3 – No Answer (Destination options as per option 1. Calls will only forward when a ‘NoAnswer’ timer expires. The length of the time is determined by a qualified System
Administrator).
4 – Busy/No Answer (Combines options 2 & 3. Most popular, especially where Voicemail is
used).
5 – Off-Net (This allows you to forward your phone unconditionally to a remote location such
as Mobile or home phone).
6 – No Answer Off-Net (As per option 6 but only after a no-answer timer)
7 – Access Not Permitted
# - Allows you to cancel any call forward.
7004N/D User Guide | General Functions 10
General Functions
Call Forward
1. Dial 554 from your handset.
2..Select a forward option as per page 9. (Example: Select option 4, Busy/No Answer)
3. Select a destination such as # for the integral messaging card or an extension, hunt group
or Speed Dial.
4. If you have selected a valid option you will here confirmation tone.
5. To cancel the call forward button or dial 554, #
DDI Call Waiting
If enabled, you will be able to hear if you have a DDI call waiting whilst engaged in another
call as an audible tone will be presented to your telephone.
1. To speak to the waiting caller hang up to finish your current conversation, press the
button or park the existing caller.
2. You will then be connected to the waiting party.
Note: This feature must be enabled for you to use it. Speak to your system administrator if you
are not able to do what is described above.
7004N/D User Guide | General Functions 11
General Functions
Call Wait (Camp On)
1. Dial an internal number,
2. You will receive busy tone.
3. Press the button.
4. If the called party answers you can speak with them or simply transfer a call to them.
Answer a Call Wait (Camp On)
1. After hearing Call Wait (Camp On) tone finish you existing call or press the button.
2. You will be connected to the caller who has Camped On to your extension.
3. When you have finished speaking you will return to the original caller when the second
caller hangs up. (Providing you did not finish the call with the original party in order to answer
the Camp On).
TIP: It is possible to assign a flexible button as CAMP ON. See Page 56 for Flexible Key
programming codes.
7004N/D User Guide | General Functions 12
General Functions
Call Pickup (Directed)
1. Lift your handset
2. Dial 7 followed by the extension number of the station that is ringing
3. You will then be connected to the calling party.
Call Pickup (Group)
1. Lift your handset
2. Dial 566.
3. You will be connected to the caller
Note: You must be part of a Pickup Group to use this feature and it must be set up by you system
administrator
7004N/D User Guide | General Functions 13
General Functions
Transfer (Screened)
1. Whilst connected to a caller press the [TRANS/PGM] button.
2. Dial the appropriate extension number or press a flexible button that has been assigned
with a station number.
3. Wait for the called party to answer, announce the call and Hang Up.
Transfer (Unscreened)
1. Repeat steps 1 to 3 as described above
2. Hang up without announcing the call
Calls will ‘recall’ to your station after a pre-set timer for both types of transfer.
TIP: Pre-set timer can be determined by a system administrator. By default this timer will be 30
secs
7004N/D User Guide | General Functions 14
General Functions
Using Speed Dial Numbers
1. Lift your handset.
2. Press the [SPEED] button.
3. Dial the appropriate Speed Dial (Personal or Speed).
4. A call will be activated.
Tip: You will need a printed list of all Speed Dial Numbers (000-099 for Personal, 2000-3499 IPLDK
50/100, 2000-7999 IPLDK 300/300E)
Queuing for an Outside Line
1. If no external lines are available when you attempt to make an outside line you will receive
busy tone.
2. Press the flexible key that has been assigned as [CALL BACK].
3. When a line becomes available your handset will recall and the relevant line key will flash.
4. At this point, lift the receiver to get an outside line.
.
7004N/D User Guide | General Functions 15
General Functions
Making a Page
1. Dial the required paging code (see the list of codes on page 55)
2. Your display will look as in Fig.21
3. Hang up once you have finished the page.
TIP: It is possible to assign a flexible button as a PAGE Key.
Note: You must have permission to make a page that must be set up in programming by a
qualified system administrator.
Page Codes:
501-535 – Internal Page Zone
543 – Internal All Call
544 – Meet Me
545 – External Zone 1
546 – External Zone 2
547 – External Zone 3
548 – External All Call
549 – All Call
7004/D User Guide | General Functions 16
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