LG HECTO Product manual
LG Electronics, Inc.
• of missing parts or accessories
• damage to, or normal wear and tear on, accessory parts, including
Laser Television Limited Warranty - USA
Your LG Laser Television (“Product”) will be repaired or replaced, at LG’s option, if it proves to be
defective in material or workmanship under normal household use, during the warranty period
(“Warranty Period”) listed below, effective from the date of original consumer purchase (“Date of
Purchase”) of the product. This warranty is good only to the original purchaser (“Purchaser”) of the
product and effective only when used in the United States, excluding US Territories.
WARRANTY PERIOD :
LABOR: 2 Year from the Date of Purchase.
PARTS: 2 Year from the Date of Purchase.
Replacement Units and Repair Parts may be new or
factory remanufactured.
Replacement Units and Repair Parts are warranted for the
remaining portion of the original unit’s warranty period.
LIMITATION Of WARRANTY SCOPE
THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING AND WITHOUT
LIMITATION TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO
THE EXTENT ANY IMPLIED WARRANTY IS REQUIRED BY LAW, THIS WARRANTY IS LIMITED IN DURATION TO
THE TERM PERIOD EXPRESSED ABOVE. UNDER NO CIRCUMSTANCES SHALL LG NOR ITS DISTRIBUTORS
BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOST GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, PRODUCT
FAILURE, LOST OR CORRUPTED PROGRAMMING OR DATA, IMPAIRMENT OF OTHER GOODS, COSTS OF
REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, INJURY TO PERSONS OR PROPERTY
ARISING OUT OF OR RELATED TO THE PRODUCT. LG’S TOTAL LIABILITY, IF ANY, DAMAGES OR OTHERWISE, SHALL NOT EXCEED THE INVOICE VALUE PAID BY PURCHASER FOR THE PRODUCT OR SERVICE(S)
FURNISHED, WHICH IS THE SUBJECT OF A CLAIM OR DISPUTE. SOME STATES DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR ALLOW LIMITATIONS ON
HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO PURCHASER. THIS LIMITED WARRANTY GIVES PURCHASER SPECIFIC LEGAL RIGHTS; PURCHASER
MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
THIS LIMITED WARRANTY DOES NOT APPLY TO:
• Damage or failure caused in shipping, transit, or removal
• Service required as a result of improper installation
or reinstallation, including incorrect or insufficient AC
supply (please consult the owner’s manual for power
supply requirements.)
• Cost of set-up or adjustment of the product or damage caused by improper adjustments
• Damage caused by other system components
• Any product that has been modified or incorporated
into any other product
• Installation or repair of antenna systems, cable converters, cable company supplied equipment, or other
components in a video system
• Operation of the product in abnormal conditions or
within an environment where the temperature and
humidity is not adequately controlled
• Damage or loss to programs, data, or removable
storage media
• Product that has been utilized in other than normal and
usual household use (i.e. commercial or rental application)
The cost of repair or replacement under these excluded circumstances shall be borne by the consumer.
HOW SERVICE IS HANDLED :
Warranty Service : Call 1-800-243-0000
for instructions on getting the product repaired or
replaced.
Please retain dated sales receipt and your box to return
the unit to LG for replacement.
Visit our website at: http://www.lg.com
• Damage (including cosmetic damage), deterioration,
malfunction, loss or personal injury due to misuse,
abuse, negligence, improper maintenance or storage, or to acts of nature or other causes beyond our
control. (Causes beyond our control include but are
not limited to lightning strike, power surges, power
outages and water damage.)
• Any damage or failure caused by service performed
by somenone other than LG or an LG authorized
service provider
• Product purchased or serviced outside of the US
• Product where the original factory serial numbers
have been removed, defaced or changed in any way.
• Product sold and labeled as “as is, where is” or similar disclaimer, including the replacement of missing
parts or accessories from those sales
• Consumable parts and accessories, such as the
remote control and batteries
• Use of product contrary to the instructions outlined
in the owner’s manual
Laser Television Limited Warranty – USA (continued)
CUSTOMER INTERACTIVE CENTER NUMBERS
To obtain Customer Assistance,
Product Information, or Dealer or
Authorized Service Center location:
Call 1-800-243-0000 and select the appropriate
option from the menu.
Or visit our website at: http://www.lg.com
REGARDING YOUR TV PANEL:
This LG Limited Warranty will cover the repair or replacement of the panel only if it proves to be defective in material or workmanship under normal household use, during the Warranty Period, effective from the original Date of
Purchase of the product, and only to the original purchaser. LG will not cover the cost of repair, replacement, or
cleaning of the TV panel caused by misuse, accumulation of dust, dirt, or other materials on the panel, or damage
caused by improper handling, including installation or reinstallation, in a manner other than advised in the owner’s
manual. This LG Limited Warranty will not cover the cost, nor provide the service, to clean the panel.
BEFORE CALLING FOR SERVICE:
Please have your product model number, serial number, and the date of purchase available.
Under some circumstances you may be asked to provide credit card information for a non-warranty service fee, as
a deposit for advanced shipment, or cost of unreturned loaner product.
If a replacement product is received, please use the carton and packaging from that product in returning the
defective product to LG or an LG Authorized Service Center.
To ensure proper credit and avoid unnecessary charges, you must obtain a Return Authorization before returning
any product to LG or an LG Authorized Service Center.
Contact the LG Customer Interactive Center for details.
If you have problems in obtaining satisfactory warranty service, write or call the LG Customer Interactive Center.
TO CONTACT LG ELECTRONICS BY MAIL:
LG Customer Interactive Center
P. O. Box 240007
201 James Record Road
Huntsville, Alabama 35813
http://www.lg.com
P/NO : MBM36259636 (1305-REV01)
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