OWNER'S MANUAL
FRIDGE & FREEZER
Before beginning installation, read these instructions
carefully. This will simplify installation and ensure that the
product is installed correctly and safely. Leave these
instructions near the product after installation for future
reference.
ENGLISH
MFL67792407
Rev.00_011421
www.lg.com
Copyright © 2021 LG Electronics Inc. All Rights Reserved.
TABLE OF CONTENTS
This manual may contain images or
content that may be different from the
model you purchased.
This manual is subject to revision by the
manufacturer.
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE........................................................... 3
WARNING............................................................................................................3
CAUTION .............................................................................................................9
CARING FOR THE ENVIRONMENT..................................................................10
INSTALLATION
Before Installation ...........................................................................................11
Turning on the Power......................................................................................11
OPERATION
Before Use ........................................................................................................12
Product Features..............................................................................................14
Control Panel....................................................................................................16
Icemaker ...........................................................................................................16
Door Basket ......................................................................................................17
Shelf ...................................................................................................................17
Drawer...............................................................................................................17
SMART FUNCTIONS
LG ThinQ Application.......................................................................................18
Smart Diagnosis ...............................................................................................18
MAINTENANCE
Cleaning ............................................................................................................19
TROUBLESHOOTING
Before Calling for Service................................................................................20
SAFETY INSTRUCTIONS
WARNING
SAFETY INSTRUCTIONS
3
READ ALL INSTRUCTIONS BEFORE USE
The following safety guidelines are intended to prevent unforeseen
risks or damage from unsafe or incorrect operation of the appliance.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as
described below.
Safety Messages
This symbol is displayed to indicate matters and operations
that can cause risk. Read the part with this symbol carefully
and follow the instructions in order to avoid risk.
WARNING
This indicates that the failure to follow the instructions can
cause serious injury or death.
CAUTION
This indicates that the failure to follow the instructions can
cause the minor injury or damage to the product.
ENGLISH
WARNING
• To reduce the risk of explosion, fire, death, electric shock, injury or
scalding to persons when using this product, follow basic
precautions, including the following:
Technical Safety
• This appliance can be used by children aged from 8 years and above
and persons with reduced physical, sensory or mental capabilities or
lack of experience and knowledge if they have been given supervision
or instruction concerning use of the appliance in a safe way and
understand the hazards involved. Children shall not play with the
4
SAFETY INSTRUCTIONS
appliance. Cleaning and user maintenance shall not be made by
children without supervision.
• This appliance is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person
responsible for their safety. Children should be supervised to ensure
that they do not play with the appliance.
• Children aged from 3 to 8 years are allowed to load and unload
refrigerating appliances.
• This appliance is intended to be used in household and similar
applications such as:
- staff kitchen areas in shops, offices and other working
environments;
- farm houses and by clients in hotels, motels and other residential
type environments;
- bed and breakfast type environments;
- catering and similar non-retail applications.
•
This symbol alerts you to flammable materials that can
ignite and cause a fire if you do not take care.
• This appliance contains a small amount of isobutane refrigerant
(R600a), but it is also combustible. When transporting and installing
the appliance, care should be taken to ensure that no parts of the
refrigerating circuit are damaged.
• The refrigerant and insulation blowing gas used in the appliance
require special disposal procedures. Consult with service agent or a
similarly qualified person before disposing of them.
• Do not damage the refrigerant circuit.
• If the power cord is damaged or the hole of the outlet socket is loose,
do not use the power cord and contact an authorized service centre.
• Do not locate multiple portable outlet sockets or portable power
supplies at the rear of the appliance.
SAFETY INSTRUCTIONS
• Securely plug the power plug in the outlet socket after completely
removing any moisture and dust.
5
• Never unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the outlet
socket.
• Keep ventilation openings, in the appliance enclosure or in the builtin structure, clear of obstruction.
• Do not store explosive substances such as aerosol cans with a
flammable propellant in this appliance.
• Do not tilt the appliance to pull or push it when transporting.
• When positioning the appliance, ensure the supply cord is not
trapped or damaged.
• Do not use mechanical devices or other means to accelerate the
defrosting process.
• Do not use a hair drier to dry the inside of the appliance or place a
candle inside to remove the odours.
• Do not use electrical appliances inside the refrigerator.
• Make sure not to get a body part such as a hand or foot stuck while
moving the appliance.
• Disconnect the power cord before cleaning the appliance interior or
exterior.
ENGLISH
• Do not spray water or inflammable substances (toothpaste, alcohol,
thinner, benzene, flammable liquid, abrasive, etc.) over the interior or
exterior of the appliance to clean it.
• Do not clean the appliance with brushes, cloths or sponges with
rough surfaces or which are made of metallic material.
• Only qualified service personnel from LG Electronics service centre
should disassemble, repair, or modify the appliance. Contact an LG
Electronics customer information centre if you move and install the
appliance in a different location.
6
SAFETY INSTRUCTIONS
Risk of Fire and Flammable Materials
• If a leak is detected, avoid any naked flames or potential sources of
ignition and air the room in which the appliance is standing for
several minutes. In order to avoid the creation of a flammable gas air
mixture if a leak in the refrigerating circuit occurs, the size of the
room in which the appliance is used should correspond to the
amount of refrigerant used. The room must be 1 m² in size for every
8 g of R600a refrigerant inside the appliance.
• Refrigerant leaking out of the pipes could ignite or cause an
explosion.
• The amount of refrigerant in your particular appliance is shown on
the identification plate inside the appliance.
Installation
• This appliance should only be transported by two or more people
holding the appliance securely.
• Install the appliance on a firm and level floor.
• Do not install the appliance in a damp and dusty place. Do not install
or store the appliance in any outdoor area, or any area that is subject
to weathering conditions such as direct sunlight, wind, rain, or
temperatures below freezing.
• Do not place the appliance in direct sunlight or expose it to the heat
from heating appliances such as stoves or heaters.
• Be careful not to expose the rear of the appliance when installing.
• Install the appliance in a place where it is easy to unplug the power
plug of the appliance.
• Be careful not to let the appliance door fall during assembly or
disassembly.
• Be careful not to pinch, crush, or damage the power cable during
assembly or disassembly of the appliance door.
• Be careful not to point the power plug up or let the appliance lean
against the power plug.
• Do not connect a plug adapter or other accessories to the power
plug.
SAFETY INSTRUCTIONS
7
• Do not modify or extend the power cable.
• Ensure that the outlet socket is properly grounded, and that the earth
pin on the power cord is not damaged or removed from the power
plug. For more details on grounding, inquire at an LG Electronics
customer information centre.
• This appliance is equipped with a power cord having an equipmentgrounding conductor and a grounding power plug. The power plug
must be plugged into an appropriate outlet socket that is installed
and grounded in accordance with all local codes and ordinances.
• Never start up an appliance showing any signs of damage. If in doubt,
consult your dealer.
• Dispose of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can cause
suffocation.
• Do not plug the appliance into a multi socket adapter which does not
have a power cable (mounted).
• The appliance should be connected to a dedicated power line which
is separately fused.
ENGLISH
• Do not use a multi socket outlet which is not properly grounded
(portable). In case of using a properly-grounded multi socket outlet
(portable), use the multi socket outlet with the current capacity of the
power cord rating or higher and use the multi socket outlet only for
the appliance.
Operation
• Do not use the appliance for any purpose (storage of medical or
experimental materials or shipping) other than any domestic
household food storage use.
• If water penetrates electrical parts of the appliance, disconnect
power plug and contact an LG Electronics customer information
centre.
• Unplug the power plug during a severe thunderstorm or lightening
or when not in use for a long period of time.
8
SAFETY INSTRUCTIONS
• Do not touch the power plug or the appliance controls with wet
hands.
• Do not bend the power cable excessively or place a heavy object on it.
• Immediately unplug the power plug and contact an LG Electronics
customer information centre if you detect a strange sound, odour, or
smoke coming from the appliance.
• Do not place hands or metallic objects inside the area emitting the
cold air, cover or heat releasing grille on the back.
• Do not apply excessive force or impact to the back cover of the
appliance.
• Be careful of nearby children when you open or close the appliance
door. The door may bump the child and cause injury.
• Avoid the danger of children getting trapped inside the appliance. A
child trapped inside the appliance can cause suffocation.
• Do not put animals, such as pets into the appliance.
• Do not place heavy or fragile objects, containers filled with liquid,
combustible substances, flammable objects (such as candles, lamps,
etc.), or heating devices (such as stoves, heaters, etc.) on the
appliance.
• Do not place any electronic appliance (such as heater and mobile
phone) inside the appliance.
• If there is a gas leakage (isobutane, propane, natural gas, etc.), do not
touch the appliance or power plug and ventilate the area
immediately. This appliance uses a refrigerant gas (isobutane,
R600a). Although it uses a small amount of the gas, it is still
combustible gas. Gas leakage during appliance transport, installation
or operation can cause fire, explosion or injury if sparks are caused.
• Do not use or store flammable or combustible substances (ether,
benzene, alcohol, chemical, LPG, combustible spray, insecticide, air
freshener, cosmetics, etc.) near the appliance.
SAFETY INSTRUCTIONS
CAUTION
9
Disposal
• When discarding the appliance, remove the door gasket while leaving
the shelves and baskets in place and keep children away from the
appliance.
CAUTION
• To reduce the risk of minor injury to persons, malfunction, or damage
to the product or property when using this product, follow basic
precautions, including the following:
Operation
• Do not touch frozen food or the metal parts in the freezer
compartment with wet or damp hands. It may cause frostbite.
• Do not place glass containers, bottles or cans (especially those
containing carbonated drinks) in the freezer compartment, shelves or
ice bin that will be exposed to temperatures below freezing.
ENGLISH
• The tempered glass on the front side of the appliance door or the
shelves can be damaged by an impact. If it is broken, do not touch it
with hands.
• Do not hang from the appliance doors, storage room, shelf or climb
up into it.
• Do not store an excessive amount of water bottles or containers for
side dishes on the door baskets.
• Do not open or close the appliance door with excessive force.
• If the hinge of the appliance door is damaged or operates
improperly, stop using the appliance and contact an authorized
service centre.
• Prevent animals from nibbling on the power cable or water hose.
• Never eat frozen foods immediately after they have been taken out in
the freezer compartment.
10
SAFETY INSTRUCTIONS
• Make sure not to get a hand or foot stuck upon opening or closing the
appliance door or door in door.
Maintenance
• Do not clean glass shelves or covers with warm water when they are
cold. They may shatter if exposed to sudden temperature changes.
• Do not insert the shelves upside down. The shelves may fall.
• To remove frost from the appliance, contact an LG Electronics
customer information centre.
• Dispose of the ice inside the ice bin in the freezer compartment
during an extended power outage.
CARING FOR THE ENVIRONMENT
Disposal of Your Old Appliance
• This crossed-out wheeled bin symbol indicates that waste
electrical and electronic products (WEEE) should be
disposed of separately from the municipal waste stream.
• Old electrical products can contain hazardous
substances so correct disposal of your old appliance will
help prevent potential negative consequences for the
environment and human health. Your old appliance may
contain reusable parts that could be used to repair other
products, and other valuable materials that can be
recycled to conserve limited resources.
• You can take your appliance either to the shop where you
purchased the product, or contact your local government
waste office for details of your nearest authorised WEEE
collection point. For the most up to date information for
your country please see www.lg.com/global/recycling.
INSTALLATION
NOTE
NOTE
INSTALLATION
11
Before Installation
Ambient Temperature
• The appliance is designed to operate within a
limited range of ambient temperatures,
depending on the climate zone.
• The internal temperatures could be affected by
the location of the appliance, the ambient
temperature, the frequency of door opening and
so on.
• The climate class can be found on the rating
label.
Climate Class Ambient Temperature
SN (Extended
Temperate)
N (Temperate) +16 - +32
ST (Subtropical) +16 - +38 / +18 - +38**
T (Tropical) +10 - +43* / +16 - +43 /
* Australia, India, Kenya
** Argentina
Range ºC
+10 - +32
+18 - +43**
into the appliance. If you add food before the
appliance has cooled completely, your food may
spoil.
ENGLISH
• The appliances rated from SN to T are intended
to be used at an ambient temperature between
10 ºC and 43 ºC.
Turning on the Power
Connecting the Appliance
Press the
• After connecting the power supply cord (or plug)
POWER
button for 3 seconds or longer.
to the outlet and pressing the
3 seconds, wait 3 or 4 hours before you put food
POWER
button for
12
NOTE
NOTE
OPERATION
OPERATION
Before Use
Notes for Operation
• Users should keep in mind that frost can form if
the door is not closed completely or if the
humidity is high during the summer.
• Ensure there is sufficient space between food
stored on the shelf or door basket to allow the
door to close completely.
• Opening the door for long periods can cause a
significant increase of the temperature in the
compartments of the appliance.
• If the refrigerating appliance is left empty for
long periods, switch off, defrost, clean, dry, and
leave the door open to prevent mould
developing within the appliance.
Door Open Alarm
The alarm sounds 3 times in 30 second intervals if
the fridge door is left open or not completely
closed for 1 minute.
• Contact the LG Electronics customer information
centre if the alarm sound continues even after
closing all doors.
Failure Detection
the repair technician from the our information
centre may have difficulty finding the problem.
Suggestion for Energy Saving
• For the most efficient use of energy, make sure
that door bins, drawers and shelves are
assembled properly.
• Ensure there is sufficient space between stored
foods. This allows cold air to be circulated evenly
and lowers electricity bills.
• Store hot food only after it has cooled in order to
prevent dew or frost.
• When storing food in the freezer compartment,
set the freezer temperature lower than the
temperature indicated on the food.
• Do not set the temperature of the appliance
lower than needed.
• Do not put food near the temperature sensor of
the fridge compartment. Keep a distance of at
least 3 cm from the sensor.
• Note that a temperature rise after defrosting has
a permissible range in the appliance
specifications. If you wish to minimise the impact
on the food storage due to a temperature rise,
seal or wrap the stored food in several layers.
• The automatic defrosting system in the
appliance ensures that the compartment
remains free of ice buildup under normal
operating conditions.
The appliance can automatically detect problems
during the operation.
• If a problem is detected, the appliance may not
operate and an error code is displayed even
when any button is pressed.
• If an error code is indicated on the display, do
not turn off the power. Immediately contact the
LG Electronics customer information centre and
report the error code. If you turn off the power,
Storing Foods Effectively
• Food may freeze or spoil if stored at the wrong
temperature. Set the refrigerator to the correct
temperature for the food being stored.
• Store frozen food or refrigerated food inside
sealed containers.
• Check the expiration date and label (storage
instructions) before storing food in the
appliance.
OPERATION
CAUTION
NOTE
13
• Do not store food for a long period of time if it
spoils easily at a low temperature.
• Do not place unfrozen food in direct contact with
food that is already frozen. It could be necessary
to reduce the quantity to be frozen if freezing
every day is anticipated.
• Place the refrigerated food or frozen food in
each fridge or freezer compartment
immediately after purchasing.
• Store raw meat and fish in suitable containers in
the refrigerator, so that it is not in contact with or
drip onto other food.
• Refrigerated foods and other food items can be
stored on top of the vegetable drawer.
• Avoid refreezing any food which has been
completely thawed. Freezing any food which has
been completely thawed again will lower its taste
and nutrition.
• Cool hot food before storing. If too much hot
food is placed inside, the internal temperature of
the appliance can increase and negatively affect
other foods stored in the appliance.
• Do not overfill the appliance. Cold air can not
circulate properly if the appliance is overfilled.
• If you set an excessively low temperature for
food, it may become frozen. Do not set a
temperature lower than the required
temperature for the food to be stored correctly.
• If there are chill compartments in the appliance,
do not store vegetables and fruits with higher
moisture content in the chill compartments as
they may freeze due to the lower temperature.
• In the event of a blackout, call the electricity
company and ask how long it is going to last.
- You should avoid door openings while the
power is off.
- When the power supply gets back to normal,
check the condition of the food.
•
Express Freeze
before fresh products are placed in the freezer
compartment.
• To get better air circulation, insert all inner parts
like baskets and shelves.
must be switched on for 7 hours
Freezing the Maximum Amount
of Food
If large quantities of food are to be stored, all the
freezer drawers shall be taken out of the appliance
and the food shall be stacked directly on the
freezer shelves in the freezer compartment.
• To remove the drawers, first remove the food
from drawers and then pull out the drawers
carefully. Not doing so could cause injury or
damage to the drawers.
• To get better air circulation, insert all drawers.
• The shape of each drawer may be different,
insert in the right position.
ENGLISH
Maximum Freezing Capacity
•
Express Freeze
reach its maximum freezing capacity. This
generally takes up to 24 hours and automatically
switches off.
function will allow the freezer to
14
OPERATION
Product Features
The appearance or components of the appliance may differ from model to model.
Interior
*1 This feature is only available on some models.
a
LED Lamp
The LED lamps inside the appliance light up when you open the door.
b
Fridge Shelf
This is where refrigerated foods and other items are stored.
• Store the foods with higher moisture content at the front of the shelf.
• The shelf height can be adjusted by inserting the shelf in another groove of different height.
• The actual number of shelves will differ from model to model.
c
Fridge Drawer
Stores fruits and vegetables to keep fresh for as long as possible.
d
Fridge Door Basket
This is where small packages of refrigerated foods, drinks and sauce containers are stored.
e
Movable Egg Tray
This is where eggs are stored.
• You can move this egg tray to a desired position except for the top shelf of the fridge or the vegetable
drawer.
*1
OPERATION
NOTE
f
Freezer Drawer
This is for long-term storage of frozen items.
• To freeze food items quickly, store the food in the top drawer. Food items will freeze most quickly in the
drawer.
g
Ice Tray
This is where ice is manually produced.
15
ENGLISH
16
NOTE
WARNING
OPERATION
Control Panel
The actual control panel may differ from model to model.
Control Panel and Functions
a
POWER
Press this button for 3 seconds to turn the fridge on and off.
b
Freezer
Press this button repeatedly to select a desired temperature between -15 °C and -23 °C.
• The default freezer temperature is -18 °C.
c
Fridge
Press this button repeatedly to select a desired temperature between 1 °C and 7 °C.
• The default fridge temperature is 3 °C.
d
Express Freeze
This function can quickly freeze a large amount of ice or frozen foods.
• This function is enabled and disabled in turn each time you press the button.
• This function automatically terminates after a specific period has passed.
• When this mode is on, noise may occur and energy consumption may increase.
• This appliance incorporates an earth connection for functional purposes only.
Icemaker
This feature is only available on some models.
Fill the ice tray with water up to the marked water
line.
Using the Ice Tray
This is where ice is manually produced.
• Fill with potable water only.
CAUTION
• Be careful not to twist the ice tray with force as it
NOTE
can be broken.
• If you open and close the freezer door
frequently, it may take longer for water to be
frozen.
• If the ice tray is overfilled, the ice cubes may stick
together and be difficult to remove.
• Ice can be removed more easily by pouring
water on the ice tray.
Door Basket
Removing/Refitting the Door
Basket
1
Hold both edges of the basket and remove it by
lifting it upward.
OPERATION
2
Refit the shelf by sliding it inward until the shelf
snaps into the frame.
Drawer
Removing/Refitting the
Drawers
1
Remove the contents of the drawer. Hold the
handle of the drawer and pull it out completely
until it stops.
2
Lift the drawer up and remove it by pulling it
out.
17
ENGLISH
2
Refit the door basket in the reverse order of the
removal process.
Shelf
Removing/Refitting the Shelf
1
Hold the both side of the shelf. Lift the shelf up
and remove it by pulling it out.
3
Refit the drawer in the reverse order of the
removal process.
18
NOTE
NOTE
NOTE
SMART FUNCTIONS
SMART FUNCTIONS
LG ThinQ Application
This feature is only available on models with the c
d
logo.
or
LG ThinQ
The
communicate with the appliance using a
smartphone.
Installing the LG ThinQ
Application
Search for the
Google Play Store or Apple App Store on a
smartphone. Follow instructions to download and
install the application.
LG ThinQ Application Feature
Smart Diagnosis
If you experience a problem while using the
appliance, this smart diagnosis feature will help
you diagnose the problem.
• The application is subject to change for
appliance improvement purposes without notice
to users.
application allows you to
LG ThinQ
application from the
• The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the audible
diagnosis method.
• Launch the
Smart Diagnosis
the instructions for audible diagnosis provided
in the
1
Open the door and then hold the phone on the
upper right speaker hole.
2
Press and hold the
seconds or longer.
3
After the data transfer is complete, the
diagnosis will be displayed in the application.
LG ThinQ
LG ThinQ
application and select the
feature in the menu. Follow
application.
Freezer
button for 3
Smart Diagnosis
This feature is only available on models with the c
d
logo.
or
Use this feature to help you diagnose and solve
problems with your appliance.
• For reasons not attributable to LGE’s negligence,
the service may not operate due to external
factors such as, but not limited to, Wi-Fi
unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.
• For best results, do not move the phone while
the tones are being transmitted.
MAINTENANCE
MAINTENANCE
19
Cleaning
General Cleaning Tips
• Performing manual defrosting, maintenance or
cleaning of the appliance while food is stored in
the freezer can raise the temperature of the food
and reduce its storage life.
• Regularly clean any surfaces that can come in
contact with food.
• When cleaning the inside or outside of the
appliance, do not wipe it with a rough brush,
toothpaste, or flammable materials. Do not use
cleaning agents containing flammable
substances. This may cause discolouration or
damage to the appliance.
- Flammable substances: alcohol (ethanol,
methanol, isopropyl alcohol, isobutyl alcohol,
etc.), thinner, bleach, benzene, flammable
liquid, abrasive, etc.
• After cleaning, check if the power cable is
damaged.
Cleaning the Exterior
• When cleaning the outside air vents of the
appliance by means of vacuuming, then the
power cord should be unplugged from the outlet
to avoid any static discharge that can damage
the electronics or cause an electric shock.
Regular cleaning of the rear and side ventilation
covers is recommended to maintain reliable and
economical operation of the unit.
• Keep the air vents on the exterior of the
appliance clean. Blocked air vents can cause fire
or appliance damage.
• For the appliance exterior, use a clean sponge or
soft cloth and a mild detergent in warm water.
Do not use abrasive or harsh cleaners. Dry
thoroughly with a soft cloth. Do not use
contaminated cloths when cleaning the stainless
steel doors. Always use a dedicated cloth and
wipe in the same direction as the grain. This
helps reduce surface staining and tarnishing.
Cleaning the Interior
• When removing a shelf or drawer from inside
the appliance, remove all stored foods from the
shelf or drawer to prevent injury or damage to
the appliance. Otherwise, injury may occur due
to the weight of stored foods.
• Detach the shelves and drawers and clean them
with water, and then dry them sufficiently,
before replacing them.
• Regularly wipe the door gaskets with a wet soft
towel.
• Door basket spills and stains should be cleaned
as they can compromise storage ability of the
basket and could even be damaged.
• Never clean the shelves or containers in the
dishwasher. The parts may become deformed
due to the heat.
ENGLISH
20
TROUBLESHOOTING
TROUBLESHOOTING
Before Calling for Service
Cooling
Symptoms Possible Cause & Solution
There is no
refrigeration or
freezing.
There is poor
refrigeration or
freezing.
Is there a power interruption?
• Check the power of other appliances.
Check the power of other appliances.
• Plug the power plug in the outlet properly.
A fuse in your home may be blown or the circuit breaker tripped. Or the
appliance is connected to a GFCI (Ground Fault Circuit Interrupter)
outlet, and the outlet's circuit breaker has tripped.
• Check the main electrical box and replace the fuse or reset the circuit
breaker. Do not increase fuse capacity. If the problem is a circuit overload,
have it corrected by a qualified electrician.
• Reset the circuit breaker on the GFCI. If the problem persists, contact an
electrician.
Is the fridge or freezer temperature set to its warmest setting?
• Set the fridge or freezer temperature to a colder setting.
Is the appliance in direct sunlight, or is it near a heat generating object
such as cooking oven or heater?
• Check the installation area and reinstall it away from heat generating
objects.
Did you store hot food without cooling it first?
• Cool the hot food first before putting it in the fridge or freezer
compartment.
Did you put in too much food?
• Maintain an appropriate space between food.
Are the appliance doors completely closed?
• Completely close the door and make sure that stored food is not
obstructing in the door.
Is there enough space around the appliance?
• Adjust the installation position to make enough space around the
appliance.
Symptoms Possible Cause & Solution
The appliance contains
a bad smell.
Is the fridge or freezer temperature set to 'Warm'?
• Set the fridge or freezer temperature to a colder setting.
Did you put in food with a strong smell?
• Store foods with strong smells in a sealed containers.
Vegetables or fruit may have spoiled in the drawer?
• Throw away rotten vegetables and clean the vegetable drawer. Do not
store vegetables too long in the vegetable drawer.
Condensation & Frost
Symptoms Possible Cause & Solution
There is condensation
inside the appliance or
on the bottom of the
vegetable drawer
cover.
Frost has formed in the
freezer compartment.
Did you store hot food without cooling it first?
• Cool the hot food first before putting it inside the fridge or freezer.
Did you leave the appliance door open?
• Although the condensation will disappear soon after you close the
appliance door, you can wipe it with a dry cloth.
Do you open and close the appliance door too frequently?
• Condensation can form due to the temperature difference from the
outside. Wipe out the dampness with a dry cloth.
Did you put warm or moist food inside without sealing it in a container?
• Store food in a covered or sealed container.
Doors may not be closed properly?
• Check if the food item inside the appliance is blocking the door and make
sure that the door is tightly closed.
Did you store hot food without cooling it first?
• Cool the hot food first before putting it in the fridge or freezer
compartment.
Is the air entry or exit of the freezer compartment blocked?
• Make sure that air entry or exit is not blocked so that the air can circulate
inside.
Is the freezer compartment overfilled?
• Maintain an appropriate space between items.
TROUBLESHOOTING
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ENGLISH
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TROUBLESHOOTING
Symptoms Possible Cause & Solution
Frost or condensation
has formed inside or
outside the appliance.
The side or front of the
appliance is warm.
There is water inside or
outside of the
appliance.
Did you open and close the appliance door frequently or is the appliance
door improperly closed?
• Frosts or condensation can form if the outside air penetrates inside the
appliance.
Is the installation environment humid?
• Condensation can appear on the exterior of the appliance if the installation
area is too humid or on a humid day such as a rainy day. Wipe off any
moisture with a dry cloth.
There are anti condensation pipes fitted to these areas of the appliance
to reduce condensation forming from around the door area.
• The heat releasing pipe to prevent condensation is installed on the front
and side of the appliance. You may feel it particularly hot right after the
appliance is installed or during the summer. You can be assured that this
is not a problem and is quite normal.
Is there water leakage around the appliance?
• Check if the water has leaked from a sink or another place.
Is there water on the bottom of the appliance?
• Check if the water is from the thawed frozen food or a broken or dropped
container.
Parts & Features
Symptoms Possible Cause & Solution
The appliance door is
not closed tightly.
It is difficult to open
the appliance door.
The inside lamp in the
appliance does not
turn on.
Is the appliance leaning forward?
• Adjust the front feet to raise the front side slightly. Were the shelves
properly assembled?
• Refit the shelves if needed.
Did you close the door with excessive force?
• If you apply too much force or speed when closing the door, it may remain
briefly open before closing. Make sure that you do not slam the door
closed. Close without force.
Did you open the door right after you closed it?
• If you try to open the appliance door within one minute after you closed it,
you may have difficulties because of the pressure inside the appliance. Try
to open the appliance door again in a few minutes so that the internal
pressure stabilizes.
Lamp failure
• Close the door and re-open. If the lamp does not turn on, please contact
the LG Electronics customer information centre. Do not attempt removal
of the lamp.
TROUBLESHOOTING
Noises
Symptoms Possible Cause & Solution
The appliance is noisy
and generates
abnormal sounds.
Clicking noises The defrost control will click when the automatic defrost cycle begins
Rattling noises Appliance is not resting evenly on the floor.
Whooshing noises Evaporator fan motor is circulating air through the fridge and freezer
Gurgling noises Appliance flowing through the cooling system.
Popping noises Contraction and expansion of the inside walls due to changes in
Vibrating If the side or back of the appliance is touching a cabinet or wall, some of
Is the appliance installed on a weak floor or improperly levelled?
• Install the appliance on a solid and flat area.
Does the rear of the appliance touch the wall?
• Adjust the installation position to allow enough clearance around the
appliance.
Are objects scattered behind the appliance?
• Remove the scattered objects from behind the appliance.
Is there an object on top of the appliance?
• Remove the object on top of the appliance.
and ends. The thermostat control (or appliance control on some models)
will also click when cycling on and off.
• Normal Operation
• Floor is weak or uneven or levelling legs need to be adjusted.
Appliance with linear compressor was moved while operating.
• Normal operation. If the compressor does not stop rattling after three
minutes, turn the power to the appliance off and then on again.
compartments.
• Normal Operation
Air is being forced over the condenser by the condenser fan.
• Normal Operation
• Normal Operation
temperature.
• Normal Operation
the normal vibrations may make an audible sound.
• To eliminate the noise, make sure that the sides and back do not make any
contact with any wall or cabinet.
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NOTE
TROUBLESHOOTING
Customer Care and Service
Contact an LG Electronics customer information centre.
• To find information on LG authorized service centre, visit our website at www.lg.com.
• Only qualified service personnel from LG authorized service centre should disassemble, repair, or
modify the appliance.
• Spare parts referenced in Regulation EU 2019/2019 are available for 7 years (only door gaskets are
available for 10 years).
• To purchase spare parts, contact an LG Electronics customer information centre or our website at
www.lg.com.
• Regulation EU 2019/2019, valid from 1st March 2021, is related to the Energy Efficiency classes by
Regulation EU 2019/2016.
• For more information about the energy efficiency of the appliance, visit https://ec.europa.eu and search
using the model name (valid from 1st March 2021).
• Scan the QR code on the energy label supplied with the appliance, which provides a web link to the
information related to the performance of the appliance in the EU EPREL database. Keep the energy
label for reference and all other documents supplied with the appliance (valid from 1st March 2021).
• The model name can be found on the rating label of the appliance.
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