Thank you for choosing this LG product. Please carefully read this user
guide before using the device for the first time to ensure safe and proper
use.
• Always use genuine LG accessories. The supplied items are designed
only for this device and may not be compatible with other devices.
• Descriptions are based on the device default settings.
• Default apps on the device are subject to updates, and support for
these apps may be withdrawn without prior notice. If you have any
questions about an app provided with the device, please contact an
LG Service Centre. For user-installed apps, please contact the relevant
service provider.
• Modifying the device’s operating system or installing software from
unofficial sources may damage the device and lead to data corruption
or data loss. Such actions will violate your LG licence agreement and
void your warranty.
• Some content and illustrations may differ from your device, depending
on the area, service provider, software version, or OS version, and are
subject to change without prior notice.
• Software, audio, wallpaper, images, and other media supplied with
your device are licenced for limited use. If you extract and use these
materials for commercial or other purposes, you may be infringing
copyright laws. As a user, you are fully responsible for the illegal use of
media.
• Additional charges may incur for data services, such as messaging,
uploading, downloading, auto-syncing and location services. To avoid
additional charges, select a data plan suitable to your needs. Contact
your service provider to obtain additional details.
• This user guide is written in major languages for each country.
Depending on the language used, content may partly differ.
1
Instructional notices
WARNING: Situations that could cause injury to the user and third
CAUTION: Situations that may cause minor injury or damage to the
NOTE: Notices or additional information.
parties.
device.
2About this user guide
Table of contents
5Guidelines for safe and efficient use
01
Custom-designed
Features
18Air Motion
22Camera features
33Sound quality and effects
features
34Floating Bar
35Google Assistant
37Hand ID
39Fingerprint recognition
42Face Unlock
45Multi-tasking feature
47Always-on display
48Quick Help
48Notes on Water Resistant
Properties
02
Basic Functions
52Product components and
accessories
53Parts overview
57Turning the power on or off
58Installing the SIM card
61Inserting the memory card
62Removing the memory card
62 Battery
65Touch screen
68Home screen
78Screen lock
83Memory card encryption
84Taking screenshots
85Entering text
89Content sharing
3
03
04
Useful Apps
92Installing and uninstalling apps
93App trash
94App Shortcuts
95 Phone
99 Messaging
100 Camera
117 Gallery
120 Contacts
123 QuickMemo+
125 Audio recording features
126 Clock
127 Calendar
128 Tasks
128 Music
129 Calculator
129 LG Health
131 E-mail
133 File Manager
133 Smart Doctor
134 LG Mobile Switch
134 SmartWorld
135 RemoteCall Service
135 Google apps
Settings
139 Settings
139 Network
151 Sound
153 Display
155 General
05
Appendix
169 LG Language Settings
169 LG Bridge
170 Phone software update
172 Anti-Theft Guide
173 Open Source Software Notice
Information
173 Regulatory information
(Regulation ID number, E-labeling,
etc.)
174 Trademarks
175 Laser safety statement
176 DECLARATION OF
CONFORMITY
176 Contact office for compliance of
this product
176 Wi-Fi (WLAN)
177 More information
181 FAQ
4Table of contents
Guidelines for safe and efficient use
Please read these simple guidelines. Not following these guidelines may be
dangerous or illegal.
Should a fault occur, a software tool is built into your device that will gather a
fault log. This tool gathers only data specific to the fault, such as signal strength,
cell ID position in sudden call drop and applications loaded. The log is used only to
help determine the cause of the fault. These logs are encrypted and can only be
accessed by an authorised LG Repair centre should you need to return your device
for repair.
Exposure to radio frequency energy
Radio wave exposure and Specific Absorption Rate (SAR) information.
This device has been designed to comply with applicable safety requirements for
exposure to radio waves. These requirements are based on scientific guidelines that
include safety margins designed to assure the safety of all persons, regardless of
age and health.
• The radio wave exposure guidelines employ a unit of measurement known
as the Specific Absorption Rate, or SAR. Tests for SAR are conducted using
standardised methods with the device transmitting at its highest certified
power level in all used frequency bands.
• While there may be differences between the SAR levels of various LG device
models, they are all designed to meet the relevant guidelines for exposure to
radio waves.
• The SAR limit recommended by the International Commission on Non-Ionizing
• This device meets RF exposure guidelines when used either in the normal use
position against the ear or when positioned at least 5 mm away from the body.
When a carry case, belt clip or holder is used for body-worn operation, it should
not contain metal and should position the product at least 5 mm away from
your body. In order to transmit data files or messages, this device requires a
quality connection to the network. In some cases, transmission of data files
or messages may be delayed until such a connection is available. Ensure the
above separation distance instructions are followed until the transmission is
completed.
Information about the RF exposure from FCC
In August 1996, the Federal Communications Commission (FCC) of the United
States, with its action in Report and Order FCC 96-326, adopted an updated safety
standard for human exposure to radio frequency (RF) electromagnetic energy
emitted by FCC regulated transmitters. Those guidelines are consistent with the
safety standard previously set by both international and U.S. standards. The design
of this device complies with FCC guidelines and these international standards.
Part 15.19 statement
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
Part 15.21 Statement
Changes or modifications not expressly approved by the manufacturer could void
the user’s authority to operate the equipment.
6Guidelines for safe and efficient use
Body-worn Operation
This device was tested for typical bodyworn operations with the back of the device
kept 0.39 inches (1cm) between the user’s body and the back of the device. To
comply with FCC RF exposure requirements, a minimum separation distance of
0.39 inches (1cm) must be maintained between the user’s body and the back of
the device.
Any beltclips, holsters, and similar accessories containing metallic components
may not be used. Body-worn accessories that cannot maintain 0.39 inches (1cm)
separation distance between the user’s body and the back of the device, and have
not been tested for typical body-worn operations may not comply with FCC RF
exposure limits and should be avoided.
Part 15.105 Statement
This equipment has been tested and found to comply with the limits for a class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
7Guidelines for safe and efficient use
HAC Statement
This device has been tested and rated for use with hearing aids for some
of the wireless technologies that it uses. However, there may be some
newer wireless technologies used in this device that have not been tested
yet for use with hearing aids. It is important to try the different features
of this device thoroughly and in different locations, using your hearing aid
or cochlear implant, to determine if you hear any interfering noise. Consult
your service provider or the manufacturer of this device for information
on hearing aid compatibility. If you have questions about return or
exchange policies, consult your service provider or device retailer.
This mobile phone has a Hearing Aid Mode that, when activated, may
reduce interference with some hearing aid models.
FCC Hearing-Aid Compatibility (HAC)
Regulations for Wireless Devices
On July 10, 2003, the U.S. Federal Communications Commission (FCC)
Report and Order in WT Docket 01-309 modified the exception of
wireless devices under the Hearing Aid Compatibility Act of 1988 (HAC
Act) to require digital wireless devices be compatible with hearingaids. The intent of the HAC Act is to ensure reasonable access to
telecommunications services for persons with hearing disabilities.
While some wireless devices are used near some hearing devices (hearing
aids and cochlear implants), users may detect a buzzing, humming, or
whining noise. Some hearing devices are more immune than others to this
interference noise, and devices also vary in the amount of interference
they generate.
The wireless telephone industry has developed a rating system for
wireless devices, to assist hearing device users to find devices that may
be compatible with their hearing devices. Not all devices have been rated.
Devices that are rated have the rating on their box or a label located on
the box.
The ratings are not guaranteed. Results will vary depending on the user’s
hearing device and hearing loss. If your hearing device happens to be
vulnerable to interference, you may not be able to use a rated device
8Guidelines for safe and efficient use
successfully. Trying out the device with your hearing device is the best way
to evaluate it for your personal needs.
M-Ratings: Devices rated M3 or M4 meet FCC requirements and are likely
to generate less interference to hearing devices than devices that are not
labeled. M4 is the better/higher of the two ratings.
T-Ratings: Devices rated T3 or T4 meet FCC requirements and are likely
to generate less interference to hearing devices than devices that are not
labeled. T4 is the better/ higher of the two ratings.
Hearing devices may also be rated. Your hearing device manufacturer or
hearing health professional may help you find this rating. Higher ratings
mean that the hearing device is relatively immune to interference noise.
The hearing aid and wireless device rating values are then added together.
A sum of 5 is considered acceptable for normal use. A sum of 6 is
considered for best use.
In the above example, if a hearing aid meets the M2 level rating and the
wireless device meets the M3 level rating, the sum of the two values equal
M5. This should provide the hearing aid user with “normal usage” while
using their hearing aid with the particular wireless device. “Normal usage”
in this context is defined as a signal quality that’s acceptable for normal
operation.
The M mark is intended to be synonymous with the U mark. The T mark
is intended to be synonymous with the UT mark. The M and T marks are
recommended by the Alliance for Telecommunications Industries Solutions
(ATIS). The U and UT marks are referenced in Section 20.19 of the FCC
Rules. The HAC rating and measurement procedure are described in the
American National Standards Institute (ANSI) C63.19 standard.
To ensure that the Hearing Aid Compatibility rating for your device is
maintained, secondary transmitters such as
Bluetooth
and WLAN components must be disabled during a call.
For information about hearing aids and digital wireless devices:
9Guidelines for safe and efficient use
Wireless Devices and Hearing Aid Accessibility
http://www.accesswireless.org/
audet University, RERC
Gall
http://tap.gallaudet.edu/Voice/
C Hearing Aid Compatibility and Volume Control
FC
https://www.fcc.gov/general/hearing-aid-compatibility-and-volume-
• Use only in-box accessories which are authorised by LG. LG does not guarantee
any damage or failure which is caused by third party accessories.
• Some contents and illustrations may differ from your device without prior
notice.
• Do not disassemble this unit. Take it to a qualified service technician when repair
work is required.
• Repairs under warranty, at LG’s discretion, may include replacement parts
or boards that are either new or reconditioned, provided that they have
functionality equal to that of the parts being replaced.
• Keep away from electrical appliances such as TVs, radios and personal
computers.
• The unit should be kept away from heat sources such as radiators or cookers.
• Do not drop.
• Do not subject this unit to mechanical vibration or shock.
• Switch off the device in any area where you are required to by special
regulations. For example, do not use your device in hospitals as it may affect
sensitive medical equipment.
• Do not handle the device with wet hands while it is being charged. It may cause
an electric shock and can seriously damage your device.
• Do not charge a handset near flammable material as the handset can become
hot and create a fire hazard.
10Guidelines for safe and efficient use
• Use a dry cloth to clean the exterior of the unit (do not use solvents such as
benzene, thinner or alcohol).
• Do not charge the device when it is on soft furnishings.
• The device should be charged in a well ventilated area.
• Do not subject this unit to excessive smoke or dust.
• Do not keep the device next to credit cards or transport tickets; it can affect the
information on the magnetic strips.
• Do not tap the screen with a sharp object as it may damage the device.
• Do not expose the device to liquid or moisture.
• Use accessories like earphones cautiously. Do not touch the antenna
unnecessarily.
• Do not use, touch or attempt to remove or fix broken, chipped or cracked glass.
Damage to the glass display due to abuse or misuse is not covered under the
warranty.
• Your device is an electronic device that generates heat during normal operation.
Extremely prolonged, direct skin contact in the absence of adequate ventilation
may result in discomfort or minor burns. Therefore, use care when handling your
device during or immediately after operation.
• If your device gets wet, immediately unplug it to dry off completely. Do not
attempt to accelerate the drying process with an external heating source, such
as an oven, microwave or hair dryer.
• The liquid in your wet device, changes the colour of the product label inside your
device. Damage to your device as a result of exposure to liquid is not covered
under your warranty.
• A mobile device requires proper air circulation in order to dissipate heat. Direct
skin contact and inadequate circulation of air flow to the device may cause the
device to overheat. The device must be at least 1.0cm from between the user’s
body.
• Prevent dust of any other foreign substances from getting into the Charger/
USB cable port. It may cause heat or fire.
11Guidelines for safe and efficient use
Efficient device operation
Electronics devices
All devices may receive interference, which could affect performance.
• Do not use your device near medical equipment without requesting permission.
Please consult your doctor to determine if operation of your device may
interfere with the operation of your medical device.
• Pacemaker manufacturers recommend that you leave at least 15 cm of space
between other devices and a pacemaker to avoid potential interference with the
pacemaker.
• This device may produce a bright or flashing light.
• Some hearing aids might be disturbed by devices.
• Minor interference may affect TVs, radios, PCs etc.
your device to extremely low or high temperatures may result in damage,
malfunction, or even explosion.
Road safety
Check the laws and regulations on the use of devices in the area when you drive.
• Do not use a hand-held device while driving.
• Give full attention to driving.
• Pull off the road and park before making or answering a call if driving conditions
so require.
• RF energy may affect some electronic systems in your vehicle such as car
stereos and safety equipment.
• When your vehicle is equipped with an air bag, do not obstruct with installed
or portable wireless equipment. It can cause the air bag to fail or cause serious
injury due to improper performance.
• If you are listening to music whilst out and about, please ensure that the volume
is at a reasonable level so that you are aware of your surroundings. This is of
particular importance when near roads.
12Guidelines for safe and efficient use
Avoid damage to your hearing
To prevent possible hearing damage, do not listen at high volume
levels for long periods.
Damage to your hearing can occur if you are exposed to loud sound for long
periods of time. We therefore recommend that you do not turn on or off the
handset close to your ear. We also recommend that music and call volumes are set
to a reasonable level.
• When using headphones, turn the volume down if you cannot hear the people
speaking near you, or if the person sitting next to you can hear what you are
listening to.
• Excessive sound pressure from earphones and headphones can cause
hearing loss.
Glass Parts
Some parts of your device are made of glass. This glass could break if your device is
dropped on a hard surface or receives a substantial impact. If the glass breaks, do
not touch or attempt to remove it. Stop using your device until the glass is replaced
by an authorised service provider.
Blasting area
Do not use the device where blasting is in progress. Observe restrictions and follow
any regulations or rules.
Potentially explosive atmospheres
• Do not use your device at a refueling point.
• Do not use near fuel or chemicals.
• Do not transport or store flammable gas, liquid or explosives in the same
compartment of your vehicle as your device or accessories.
13Guidelines for safe and efficient use
In aircraft
Wireless devices can cause interference in aircraft.
• Turn your device off before boarding any aircraft.
• Do not use it on the ground without permission from the crew.
Children
Keep the device in a safe place out of the reach of small children. It includes small
parts which may cause a choking hazard if detached.
Emergency calls
Emergency calls may not be available on all mobile networks. Therefore you should
never depend solely on your device for emergency calls. Check with your local
service provider.
Battery information and care
• You do not need to completely discharge the battery before recharging. Unlike
other battery systems, there is no memory effect that could compromise the
battery’s performance.
• Use only LG batteries and chargers. LG chargers are designed to maximise the
battery life.
• Do not disassemble or short-circuit the battery.
• Keep the metal contacts of the battery clean.
• Replace the battery when it no longer provides acceptable performance. The
battery pack may be recharged hundreds of times before it needs replacing.
• Recharge the battery if it has not been used for a long time to maximise
usability.
• Do not expose the battery charger to direct sunlight or use it in high humidity,
such as in the bathroom.
• Do not leave the battery in hot or cold places, as this may deteriorate battery
performance.
• Risk of explosion if battery is replaced by an incorrect type. Dispose of used
batteries according to the instructions.
• Always unplug the charger from the wall socket after the device is fully charged
to save unnecessary power consumption of the charger.
14Guidelines for safe and efficient use
• Actual battery life will depend on network configuration, product settings,
usage patterns, battery and environmental conditions.
• Make sure that no sharp-edged items such as animal’s teeth or claws, come
into contact with the battery. This could cause a fire.
• Power Consumption (Networked Standby Mode) : X.X W
Securing personal information
• Make sure to protect your personal information to prevent data leakage or
misuse of sensitive information.
• Always back up important data while using the device. LG is not responsible for
any data loss.
• Make sure to back up all data and reset the device when disposing of the device
to prevent any misuse of sensitive information.
• Read the permission screen carefully while downloading applications.
• Be cautious using the applications that have access to multiple functions or to
your personal information.
• Check your personal accounts regularly. If you find any sign of misuse of your
personal information, ask your service provider to delete or change your account
information.
• If your device is lost or stolen, change the password of your account to secure
your personal information.
• Do not use applications from unknown sources.
15Guidelines for safe and efficient use
Notice for Battery replacement
• Li-Ion Battery is a hazardous component which can cause injury.
• Battery replacement by non-qualified professional can cause damage
to your device.
• Do not replace the battery by yourself. The battery can be damaged,
which can cause overheat and injury. The battery must be replaced
by the authorised service provider. The battery should be recycled or
disposed separately from household waste.
• In case this product contains a battery incorporated within the product
which cannot be readily removed by end-users, LG recommends that
only qualified professionals remove the battery, either for replacement
or for recycling at the end of this product’s working life. To prevent
damage to the product, and for their own safety, users should not
attempt to remove the battery and should contact LG Service Helpline,
or other independent service providers for advice.
• Removal of the battery will involve dismantling of the product case,
disconnection of the electrical cables/ contacts, and careful extraction of
the battery cell using specialised tools. If you need the instructions for
qualified professionals on how to remove the battery safely, please visit
The ToF sensor and IR illuminator located near the front camera can
recognise the location and shape of your hand to launch certain apps
without touching the screen.
Show your hand to the front camera and then perform hand gestures to
launch desired apps.
Air Motion bar
• This feature may not be available depending on some apps.
• Make sure that the ToF sensor and IR illuminator are not blocked by a
sticker or any other foreign substances.
• Make sure not to move your hand too fast or bring it too far from or
close to the device while using the Air Motion feature.
• If your are wearing gloves or the ToF sensor and IR illuminator are
exposed to direct sunlight, the recognition accuracy may decrease.
• If your place an object which can reflect light well, the recognition
accuracy may decrease or may not work properly.
Using Air Motion
You can launch the desired apps by using the Air Motion feature.
Shortcut and capture
While viewing the Home screen or using an app, you can swipe left or right
in the air to open an app or pinch with all fingers to take a screenshot.
Custom-designed Features18
Tap SettingsGeneralAir MotionShortcut and capture.
1
Tap to activate this feature.
2
Select desired apps under Swipe left and Swipe right to use as
3
shortcuts with Air Motion.
Hand gestures
To enable Air Motion, place your palm at a distance of 6 ~ 12 cm (2 ~
1
5 inches) from the device.
When the Air Motion bar appears at the top of the screen, cup your
2
hand in the air while lifting it to the distance of 15 ~ 20 cm (6 ~ 8
inches) from the device to launch the Swipe shortcuts controller.
Swipe your hand left or right to open the desired app.
3
Or, pinch with all fingers to take a screenshot.
or
To open an appTo take a screenshot
Custom-designed Features19
Control music and videos
While using the music app or video player, you can pause, play or adjust
volumes with your hand gestures in the air.
Tap Settings GeneralAir MotionControl music and
1
videos.
Tap to activate this feature.
2
Place your hand at a distance of 6 ~ 12 cm (2 ~ 5 inches) from the
3
device to enable Air Motion.
• When the Air Motion bar appears at the top of the screen, cup your
hand in the air to launch the Player control controller.
Swipe your hand left or right to control the player as desired.
4
Player controller
To adjust the volume, cup your hand and wait until the volume controller
appears. Then, turn left or right to decrease or increase the volume.
Volume controller
• This feature is available only on the music or video player screen.
Custom-designed Features20
Control calls and alarms
You can receive a call or turn off notifications by swiping your hand left or
right in the air.
Tap Settings GeneralAir MotionControl calls and alarms.
1
Tap to activate this feature.
2
With Air Motion enabled, cup your hand at a distance of 15 ~ 20 cm
3
(6 ~ 8 inches) from the device to launch the controller.
• Air Motion is automatically enabled when a call is received or an
alarm or timer rings.
Swipe your hand left or right to control as desired.
4
Alarms controller
• You can end a call by using the Air Motion feature while turning on the
speakerphone, or connecting earphones and headsets to the device.
• You cannot end a video call by using the Air Motion feature.
Show hand guide
Turn this on to preview your hand gesture.
Make sure your hand stays within the guide circle while you control the Air
Motion controller.
Tap SettingsGeneralAir MotionShow hand guide.
1
Tap to activate this feature.
2
Custom-designed Features21
Camera features
Studio
You can create studio level photos by using Spotlight and Backdrop
features in the camera.
Spotlight
You can apply various lighting effects while taking photos.
Tap , then tap Studio.
1
Tap to select a lighting effect.
2
Spotlight icon
Spotlight options
Tap the desired lighting effect icon.
3
When Studio effect is available. appears on the screen, tap to
4
take a photo.
• The Studio feature may not work if the camera cannot recognise
the subject.
• While taking a selfie, tap
temperature and brightness level. You can also change the light
location by dragging
3D Lighting to adjust the colour
.
Custom-designed Features22
Backdrop
You can apply various effects for background while taking portrait photos.
Tap , then tap Studio.
1
Tap
2
3
to select a backdrop effect.
Select a background colour you want to apply.
Backdrop icon
Background colours
Custom-designed Features23
Portrait
You can create an artistic portrait photo, whereby the subject is in focus
and the background is blurred. You can also edit the image by applying
lighting or colour effect to the background.
• While taking a photo, keep the distance to your subject to 1.3 ~ 5 feet.
• This feature is not available if the surroundings are too dark.
Tap , and tap Portrait.
1
Drag the slide bar to the left or right to adjust the blur strength.
2
Adjust blur strength.
When Portrait is available. appears on the screen, tap to take a
3
photo.
• The Portrait feature may not work if the camera cannot recognise
the subject.
Custom-designed Features24
Makeup Pro
While taking selfies, you can apply various makeup techniques.
When using the front camera, adjust the skin tone and apply eye and lip
makeups.
Tap , switch to the front camera, then tap .
1
Select a desired makeup option, then drag the slide bar to the left or
2
right to adjust the effect.
• When you select None, the slide bar disappears.
Tap to take a photo.
3
Custom-designed Features25
AR features
You can use various AR (Augmented Reality) features with the Camera
app. You can create your own My Avatar, AR Emoji, or AR Sticker for rich
content. My Avatar helps you create a cartoon version of yourself and
customise it. AR Emoji help you create 3D animated animal emojis that
mimic facial expression. AR Sticker allows you to choose from several
different stickers to use on a photo or video while facing your camera.
Creating My Avatar
Tap , switch to the front camera, then tap .
1
Tap to take a photo.
2
• Follow the on-screen instructions to align your face on the screen.
• To make My Avatar by using one of the saved photos from Gallery,
.
tap
Custom-designed Features26
Select My Avatar’s gender and select details including avatar type, skin
3
tone, hairstyle, and clothes, then tap OK.
To take a photo, tap . To record a video, tap .
4
• Taken photos are saved in Gallery.
Custom-designed Features27
Using My Avatar, AR Emoji, AR Sticker
My AvatarAR EmojiAR Sticker
Tap , switch to the front camera, then tap .
1
Select an option you want to record.
2
To take a photo, tap . To record a video, tap .
3
• Taken photos are saved in Gallery.
Custom-designed Features28
Using Avatar Stickers
Tap on the LG Keyboard.
1
Select the desired Avatar Sticker.
2
Avatar
Sticker icon
Select My
Avatar.
Using Ani Sticker
Tap on the LG Keyboard.
1
Select the desired My Avatar.
2
Tap to record voice and video, and then tap to save.
3
• Ani Stickers with various facial expressions, motions, and voices are
created.
Tap to upload Ani Sticker.
4
to preview the created Ani Sticker.
• Tap
Select an
Ani Sticker.
Custom-designed Features29
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