Lexmark Z52
Color Jetprinter
User’s Guide for Windows 95 and Windows 98
Edition: December 1999
The following paragraph does not apply to any country where such provisions are inconsistent with local law:
LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF
ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not
allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the
programs described may be made at any time.
References in this publication to products, programs, or services do not imply that the manufacturer intends to make
these available in all countries in which it operates. Any reference to a product, program, or service is not intended to
state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or
service that does not infringe any existing intellectual property right may be used instead. Evaluation and verif ication of
operation in conjunction with other products, programs, or services, except those expressly designated by the
manufacturer, are the user’s responsibility.
Lexmark, Lexmark with diamond design, and ColorFine are trademarks of Lexmark International, Inc., registered in the
United States and/or other countries. Color Jetprinter is a trademark of Lexmark International, Inc.
Other trademarks are the property of their respective owners.
© Copyright 1999 Lexmark International, Inc. All rights reserved.
UNITED STATES GOVERNMENT RESTRICTED RIGHTS
This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the
Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and
Computer Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Lexmark International, Inc.,
Lexington, KY 40550.
Contents
Steps to basic printing 1
Step One: Load the paper 2
Step Two: Customize the Printer Properties 5
Step Three: Print your document 8
Printing beyond the basics 9
Printing on both sides of a sheet of paper 9
Printing handouts 12
Printing booklets 15
Printing posters 18
Maintaining your printer 21
Contents
Using the Control Program 21
Installing or replacing print cartridges 22
Improving print quality 23
Troubleshooting 27
Printer prints slowly or doesn’t print 28
Paper misfeeds or jams 30
Document prints with mistakes or poor quality 31
Problems with transparencies, photos, envelopes... 33
Error messages and flashing lights 34
Appendix 35
Installing printer software 35
Uninstalling printer software 36
Printing from DOS 36
Contents
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•
iii
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Statement of limited warranty 36
Electronic emission notices 38
Energy star 39
Safety information 39
Index 41
iv
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Steps to basic printing
1
Steps to basic printing
This book describes how to use your printer on Windows 95
and Windows 98. For help using your printer with:
Windows NT 4.0 or Windows 2000, refer to the User’s
•
Guide button on the Printer Software CD for Windows.
Macintosh OS 8.6 or higher, refer to the User’s Guide icon
•
found in the desktop Lexmark Z52 folder.
Basic printing is as easy as:
1 Load the paper (see the next section)
2 Customize the Printer Properties (see page 5)
3 Print your document (see page 8)
Steps to basic printing
•
•
1
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Step One: Load the paper
You can load up to 100 sheets of paper (depending on thickness).
1 Place the paper against the right side of the sheet feeder, with
the print side facing you.
2 Squeeze the release tab and the paper guide together and
slide the paper guide to the edge of the paper.
Paper alignment marks
Sheet feeder
2
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•
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Chapter 1
•
•
Paper guide
Release tab
Loading specialty papers
Follow these guidelines when loading specialty papers:
Load up to: Make sure:
10 envelopes • the print side is facing you.
• the envelopes are loaded vertically
against the right side of the sheet
feeder and the paper guide is
against the edge of the envelopes.
• The stamp location is in the upper
left corner.
Steps to basic printing
10 greeting cards, index
cards, postcards, or photo
cards
25 sheets of photo paper • the print side is facing you.
20 sheets of banner paper • you place the paper behind
10 transparencies • the rough side of the transparency is facing you (smooth
• the print side is facing you.
• the cards are loaded vertically against the right side of the
sheet feeder and the paper guide is against the edge of the
cards.
• the paper guide is against the edge of the paper.
the printer. Bring the
unattached edge of the first
page over the printer, and into
the sheet feeder.
• the paper guide is against the
edge of the paper.
: Select Banner or Banner A4 paper size in the
Note
Printer Properties.
side down).
• the paper guide is against the edge of the transparencies.
Steps to basic printing
•
•
3
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Load up to: Make sure:
up to 100 sheets of customsized paper
25 iron-on transfers • you load the iron-on transfers following the instructions on
• the print side is facing you and the paper guide is against
the side of the paper.
• your paper size fits within these dimensions:
-
Width dimensions:
76 mm to 216 mm
3.0” to 8.5”
-
Length dimensions:
127 mm to 432 mm
5.0” to 17.0”
the package.
• the paper guide is against the side of the iron-on transfers.
4
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Chapter 1
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Step Two: Customize the Printer Properties
Your printer software includes several applications that let
you easily perform printing tasks. One of these applications is
called Printer Properties.
The Printer Properties application include four tabs: Job
Finishing, Paper, Document/Quality, and Advanced. Each tab
contains settings relating to the operation of your printer and
its software.
Opening the Printer Properties
You can open the Printer Properties from almost every
application. This lets you change printer settings ONLY for the
document(s) you are currently creating in the application. To
open the Printer Properties from an application:
Steps to basic printing
1 Open the application’s
File
menu.
2 Choose Print (or Printer) Setup.
3 In the Printer Setup dialog box, click the Properties,
Option, or Setup button (depending on the application).
4 Change settings as needed.
When you open the Printer Properties from Windows, the
settings apply to ALL documents, unless you change them
from the application. To open the Printer Properties from
Windows:
1 From the Start menu, select Settings, and then select
Printers.
2 From the Printers folder, right-click the printer icon for
your printer.
3 Select Properties from the sidebar menu.
Steps to basic printing
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•
5
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Click the...
Pap er
tab to:
• Select a paper size and orientation
• Set the number of copies to print
• Reverse the printing order of your
document pages. The first page of
your document will be on top of the
stack in the paper exit tray.
• Collate your document
Document/Quality tab to select:
• Color settings for the document type
you are printing
• The paper type you are using
• A print quality setting
• Web Smoothing when you are
printing from the internet
• Allow Pages to Dry
• The default settings
Job Finishing tab
to print:
• Handouts
•Posters
• Booklets
•Two-sided
documents
Advanced tab
to adjust:
• Halftone
settings
•Image
settings
6
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Chapter 1
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Choosing printer settings for specialty
papers
When your printer software was first installed, the Printer
Properties settings were set to the default settings. Use the
default settings for printing most documents on plain paper.
To change your printer settings for printing on specialty
papers, use the following table:
Steps to basic printing
When you are
printing on this
specialty paper:
Envelopes Paper From the Paper Size area, scroll to select
Greeting cards, index
cards, or postcards
Photo papers Document/Quality From the Paper Type area, select
Click this Printer
Properties tab:
Document/Quality
Paper
To make these selections:
the appropriate envelope size.
: Many applications are
Note
designed to override the envelope
settings in Printer Properties.
From the Paper Type area, select Greeting Card Stock.
Select the appropriate Paper Size setting.
Glossy/Photo Paper.
: You can print quality photos
Note
with the black and color cartridge
combination that came with your
printer. However, for the best
possible print quality, replace the
black cartridge with a photo
cartridge. For help, see page 22.
Banner paper Paper From the list of Paper Sizes, select Ban-
ner or Banner A4.
Steps to basic printing
•
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7
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When you are
printing on this
specialty paper:
Click this Printer
Properties tab:
To make these selections:
Sheets of custom
size paper
Iron-on transfers Document/Quality From the Paper Type area, select Iron-On
Transparencies Document/Quality From the Paper Type area, select Trans-
Paper From the list of Paper Sizes, scroll to
select Custom. Enter the dimensions for
your custom paper size. For help, see
“Loading specialty papers” on page 3.
Tra ns fe r.
parency.
Select Normal (600 x 600 dpi), High
(1200 x 1200 dpi), or Maximum (2400 x
1200 dpi) Print Quality.
: When printing transparencies,
Note
remove each transparency as it exits
from the printer and allow it to dry
before stacking.
Step Three: Print your document
1 From your application’s File menu, click Print.
2 From the Print dialog box, click OK or Print (depending on
the application).
8
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Chapter 1
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2
Printing beyond the basics
You can use your printer to print:
on both sides of a sheet of paper (see the next section)
•
handouts (see page 12)
•
booklets (see page 15)
•
posters (see page 18)
•
Printing on both sides of a sheet of paper
Your Lexmark printer lets you print on both sides of a sheet
of paper. Besides saving paper, this feature is helpful when
you want to print booklets or tablets.
Step One: Load the paper
Load up to 100 sheets of paper against the right side of the
sheet feeder. For help, see page 2.
Printing beyond the basics
Printing beyond the basics
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9
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a Click the Job
Finishing tab.
Step Two: Customize the Printer Properties for
your two-sided print job
1 Open the Printer Properties. For help, see page 5.
2 Select the page orientation and size:
a Click the Paper tab.
b Select the appropriate Paper Size.
c Select Portrait or Landscape orientation.
3 Customize the Printer Properties for two-sided printing:
b Select Two-sided
printing.
c Select a binding
edge. When you select
Portrait orientation,
choose between these
binding edge options.
Note: When you
select Landscape
orientation, choose
between these
binding edge options:
Long Edge
Binding
d To receive
paper reloading
instructions,
select Print
reloading
instructions
after the first
side prints.
e Click OK.
Short Edge
Binding
10
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Chapter 2
•
•
Step Three: Print your two-sided document
1 From your application’s File menu, select Print. The odd-
numbered pages print first.
2 When the first side of all your two-sided document is
finished printing, your printer software prompts you to
reload the paper.
a When the entire stack
is finished printing,
remove the stack.
b Flip the stack of paper.
c Insert the stack of
paper and instruction
page with the printed
side facing away from
you and the arrows
pointing down.
3 Click OK. The even-numbered pages print on the other
side.
4 To return to single-sided printing:
a From the Printer Properties, click the Job Finishing
tab.
b Make sure Two-sided printing is not selected.
c Click OK.
Printing beyond the basics
Printing beyond the basics
•
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11
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Printing handouts
You can conserve paper by printing handouts or multiple page
images on a single sheet of paper.
Four page
images on a
single sheet of
paper
Step One: Load the paper
Load up to 100 sheets of paper against the right side of the sheet
feeder. For help, see page 2.
Step Two: Customize the Printer Properties for
handouts
You can print your handouts on one side of the paper, or on both
sides of the paper.
1 Open the Printer Properties. For help, see page 5.
2 Select the page orientation for the page images:
The page orientation you select in the Paper tab reflects the
orientation of the page image and not the sheet of paper the
page image prints on.
a Click the Paper tab.
b From the Orientation area, select Portrait or
Landscape.
3 From the Paper Size area, select a paper size.
12
•
•
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Chapter 2
•
•
a Click the Job
Finishing tab.
b Select
Handout.
The graphic
shows three
Portraitoriented page
images with
Page Borders.
4 Customize the Printer Properties for printing handouts:
The screen graphic changes as you make selections,
showing how the printed page will look.
c Select the
Number of
Prints (page
images) to print
on a single sheet.
d To print a
representation of
the paper edges
for each page
image, select
Print Page
Borders.
Printing beyond the basics
5 To print your handout on one side of the paper, click OK.
To print your handout on both sides of the paper:
a Select Two-sided printing.
b To receive paper reloading instructions, select Print
reloading instructions after the first side
prints.
c Click Long Edge Binding or Short Edge Binding.
d Click OK.
Printing beyond the basics
•
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13
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•
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Step Three: Print your handouts
1 From your application’s File menu, select Print.
2 From the Print dialog box, click OK or Print (depending on
the application).
• If you formatted your handouts to print on one side of each
page, go to step 5.
• If you formatted your handouts for two-sided printing,
continue with printing the second side of your handouts.
3 When the first side of all your handouts is finished printing,
your printer software prompts you to reload the paper.
a When the entire stack is
finished printing, remove the
stack.
b Flip the stack of paper.
c Insert the stack of paper and
instruction page with the
printed side facing away
from you and the arrows
pointing down.
14
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Chapter 2
•
•
4 Click OK. The even-numbered pages print on the other side.
5 To go back to normal printing:
a From the Job Finishing tab, select Normal.
b Click OK.
Printing booklets
You can print and bundle your document together to make a
booklet.
Step One: Load the paper
Load up to 100 sheets of paper against the right side of the
sheet feeder. For help, see page 2.
Step Two: Customize your Printer Properties
1 Select the correct paper size in your software application.
You can select from these paper sizes when printing
booklets:
• Statement
• Letter
• A4
• A5
2 Open the Printer Properties. For help, see
3 Click the Job Finishing tab.
4 Select Booklet.
5 To receive paper reloading instructions, click Print
reloading instructions after the first side prints.
6 Select the number of Sheets Per Bundle.
: A bundle is any number of sheets of paper folded
Notes
together. For help, see page 17.
page 5.
Printing beyond the basics
When printing with a heavier paper stock, select a
smaller number of Sheets Per Bundle to allow for binding
considerations.
7 Click OK.
Printing beyond the basics
•
•
15
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•
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Step Three: Print your booklet
1 From your application’s File menu, select Print.
2 From the Print dialog box, click OK or Print (depending on
the application).
3 When the first side of your booklet is finished printing, your
printer software prompts you to reload the paper.
a When the entire stack is
finished printing, remove the
stack.
b Flip the stack of paper.
c Insert the stack of paper and
instruction page with the
printed side facing away
from you and the arrows
pointing down.
4 Click OK. The even-numbered pages print on the other side.
5 To go back to normal printing:
a From the Job Finishing tab, select Normal.
b Click OK.
6 Assemble your booklet. For help, see page 17.
16
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Chapter 2
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•
Building a booklet
Five bundles
stacked to form a
booklet.
Once your document prints, stack the bundles together and
bind your booklet.
1 Take the first bundle from the paper exit tray, fold it in half
and set it aside.
2 Take the next bundle, fold it in half, and stack it on top of
the first bundle.
3 Stack the rest of your bundles, one on top of the other,
until your booklet is complete.
4 Bind the bundles together to complete your booklet.
Printing beyond the basics
Printing beyond the basics
•
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17
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Printing posters
A single page
enlarged to a nine
page poster.
1 Open the Printer Properties. For help, see page 5.
2 Click the Job Finishing tab.
3 Select Poster.
4 Select your poster size.
5 Select Show Crop Marks if you want to print markers that
Crop marks make
it easy to trim the
poster pages.
6 Click OK.
You can use the printer software to enlarge the size of your
printout. For example, you can enlarge a photograph to poster
size.
: The poster finishing option is designed to print a
Note
single-page as a 4, 9, or 16-page poster.
Step One: Load the paper
Load up to 100 sheets of paper against the right side of the sheet
feeder. For help, see page 2.
: For the best print quality, use a heavy-weight paper.
Note
Step two: Customize the Printer Properties for
your poster
The number you select represents the number of pages that
make up the height and width of your poster. For example, if
you select 4 x 4, your printed poster is four pages high and
four pages wide.
show you where to easily trim (crop) the unprinted white
space from the edges of the paper.
18
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Chapter 2
•
•
Step Three: Print and assemble your poster
1 From your application’s File menu, select Print.
2 From the Print dialog box, click OK or Print (depending
3 On each printed page, trim the white edges from two
Printed pages
with the white
edge trimmed
from two
adjacent sides
4 Arrange the pages so that every trimmed edge overlaps
5 Tape the backs of the pages together.
6 To complete your poster, trim any remaining white edges.
on the application).
: If you need to reprint a specific page(s) of your
Note
poster, skip to the next section.
adjacent sides.
For example, trim the white edge from the top and left
sides of each page.
Trimmed edges
Untrimmed
edges
an untrimmed edge (the white edge).
Printing beyond the basics
Printing beyond the basics
•
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19
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Selecting specific pages to print
You can reprint specific pages of your poster without having to
reprint all of the pages of your poster. To select specific pages to
print:
1 From the Job Finishing tab, click Select Pages to Print.
2 From the Select Pages to Print screen:
In the example shown, only
one page, tile 1, is selected to
print.
Click Select All to select all the
tiles, and then click the tiles you
do not want to print.
or
To quickly select a few tiles to
print, click Remove All to
remove all the tiles, and then
click the tiles you want to print.
20
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Chapter 2
•
•
Click OK.
3 Print your poster page(s).
4 Assemble your poster. For help, see page 19.
5 To go back to regular printing:
a From the Job Finishing tab, select Normal.
b Click OK.
3
Maintaining your printer
Maintaining your printer
Using the Control Program
The Control Program lets you monitor your printer, and install
or replace print cartridges. To open the Control Program from
Start
the
1Programs.
2 Lexmark Z52 Series.
3 Lexmark Z52 Control Program.
Click the...
Status
tab to:
• Monitor the status of your
print job
• Cancel your print job
• Print a test page
• View your ink levels
menu, click:
Cartridges
• Install or replace print cartridges
• Align print cartridges for best print quality
• Clean the print nozzles
• View cartridge part numbers and order
supplies directly from Lexmark’ s Web site
tab to:
About
tab to find
printer software
version and copyright
information.
Options
enable/disable various
printer software
functions, such as Sound
Effects and Buffer Mode.
tab to
DOS Printing
to change settings for
DOS printing.
tab
Maintaining your printer
•
•
21
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Installing or replacing print cartridges
1 Make sure the Power light is On.
Power
light
2 Raise the front cover. The print cartridge carrier moves to the
loading position unless the printer is busy.
Print cartridge carrier in the
loading position
3 Remove the old print cartridge. Store or dispose of the old
cartridge.
Paper
Feed light
Front cover
22
Warning: DO NOT
touch the gold
contact area on the
print cartridge.
•
•
•
Chapter 3
•
•
4 Install the replacement cartridge in the printer:
If you are installing a new
cartridge, remove only the
sticker and transparent
tape from the bottom of
the print cartridge.
Insert the
replacement print
cartridge into the
print cartridge
carrier.
Push back firmly on
the cartridge until it
snaps securely into
place.
5 From the Control Program’s Cartridges tab, select
Install/Change Cartridge. For help, see page 21.
Select the cartridge type you installed and click OK.
6 If you installed a new cartridge, the Alignment dialog box
displays. Follow the instructions on the Alignment screen
to complete the cartridge installation. For help, see page
24.
Maintaining your printer
Improving print quality
If the print quality is not satisfactory, a simple cartridge
alignment may improve print quality. If print quality still is not
satisfactory after aligning the print cartridges, you may need
to clean the print nozzles.
Maintaining your printer
•
•
23
•
•
•
Aligning print cartridges
1 Load plain paper in the printer.
2 From the Control Program’s Cartridges tab, select Align
Cartridges. For help, see page 21.
Your printer prints an alignment test page and the Align
Cartridge dialog box displays.
The test page that prints has several alignment patterns,
depending on the cartridge combination installed. Each
pattern has a number under it. The test page that prints is
similar to the one shown:
24
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•
•
Chapter 3
•
•
3 From each alignment group on the test page, find the number
under the alignment pattern that comes closest to forming a
perfectly straight line.
For example, in sample group A, the arrow points to the
pattern that comes closest to forming a straight line.
4 In the Align Cartridges dialog box, enter the pattern numbers
from the printed test page that come closest to forming a
straight line.
5 After you have entered a number for all of the patterns, click
OK.
Cleaning print nozzles
1 Load plain paper in the printer.
2 From the Control Program’s Cartridges tab, select Clean
Print Nozzles. For help, see page 21.
The printer feeds a sheet of paper and prints a nozzle test
pattern, similar to the one shown:
Maintaining your printer
Cyan, magenta,
yellow, and
black purge
lines (shown
here in black
and white) print
when ink is
forced through
the print
nozzles. If any
of these colors
do not print,
you may need
to replace your
print cartridge.
Broken lines at the
top of the page
indicate clogged
nozzles.
Unbroken lines at the
bottom of the page
indicate the nozzles
were cleaned.
3 Compare the diagonal line above the printed bars to the
diagonal line below the printed bars.
Look for a break in the diagonal lines above the printed
bars. A broken line indicates clogged nozzles.
If the bottom line still has breaks, run the test up to two more
times.
• If the print quality is satisfactory after running the test
three times, the print nozzles are clean. You do not
need to complete the remaining steps.
• If the print quality of both lines is not satisfactory after
running the test three times, continue with step 4.
4 Remove and reinstall the print cartridges.
Maintaining your printer
•
•
25
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•
•
5 Repeat the nozzle test.
6 If the lines are still broken, wipe the print cartridge nozzles.
For help, see the next section.
Wiping print nozzles
If print quality does not improve after cleaning the print nozzles
(see page 25), there may be dried ink on the print cartridge
nozzles. For help on wiping the print nozzles, see the
Troubleshooting: Print Quality section of the printer driver Help.
Preserving print cartridges
To ensure the longest life from your print cartridge and optimum
performance from your printer:
Keep a new print cartridge in its packaging until you are ready
•
to install it.
Do not remove a print cartridge from the printer except to
•
replace, clean, or store it in an air-tight container. The print
cartridge does not print correctly if removed from the printer
and left exposed for an extended period of time.
26
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•
•
Chapter 3
•
•
If a print cartridge runs out of ink, leave the empty cartridge in
•
the printer until you are ready to replace it. Printing with one
of the print cartridge carriers empty may cause printer
problems.
Lexmark’s printer warranty does not cover repair of failures or
damage caused by a refilled cartridge. Lexmark does not
recommend use of refilled cartridges. Refilling cartridges can
affect print quality and cause damage to the printer. For best
results, use Lexmark supplies.
4
Pri
Troubleshooting
Troubleshooting
nter prints
slowly or
doesn’t print
(see page 28)
Paper misfeeds
or jams (see
page 30)
Document
prints with
mistakes or
poor quality
(see page 31)
Problems with
transparencies,
photos,
envelopes...
(see page 33)
Error messages
and flashing
lights (see
page 34)
This section lists printer problems, and what you can do to
solve them. From the list of printing problems in the left
margin, select a category that describes your printing
problem. Read the category for help finding the solution.
When your printer has a problem, first make sure that:
The power supply is plugged into the printer and a
•
properly grounded electrical outlet.
The printer is turned On.
•
If you are using a parallel cable, make sure it is an IEEE
•
1284-compliant parallel cable that supports bidirectional
printing.
Two-way communications is NOT disabled in your printer
•
software.
From the printer’s Control Program, click the
1
Options tab.
Make sure Disable Printer to PC
2
Communications is not checked.
Troubleshooting
•
•
27
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•
•
Printer prints slowly or doesn’t print
If your printer does not print, your printer and your computer may
not be able to communicate properly.
The following events also indicate two-way communications
problems:
A message displays on your computer screen indicating your
•
printer cannot establish bidirectional communications with
your computer.
Print cartridge ink level indicators on the Status or Cartridges
•
tabs of the printer’s Control Program are shaded.
Error messages (such as Paper Out) and job progress
•
information do not display on your computer screen.
Before proceeding, verify that:
The parallel, or USB, cable is securely attached to both the
•
printer and the personal computer.
The printer is plugged in and turned On.
•
Your printer port is set to an LPTn port for a parallel cable, and
•
to a USB port for a USB cable.
28
•
•
•
Chapter 4
•
•
If you have a switch box or other device (such as a scanner or fax)
connected to the computer's parallel port, make sure it supports
bidirectional communication. You may need to disconnect your
printer from the switch box or other device and connect it directly
to your computer.
Printer ejects a blank page after appearing to print
Make sure:
You have removed the sticker and transparent tape from the
•
bottom of the print cartridges. For help, see page 22.
You have selected your Lexmark printer driver as the default
•
printer.
Printer is plugged in but doesn’t print, or you
get a Printer Offline message
Make sure:
The printer is turned On, and has paper loaded correctly.
•
The parallel, or USB, cable is completely plugged into the
•
printer
.
The printer is not being held or paused. To check the
•
printer status:
From the Printers folder, double-click the Lexmark
1
Z52 icon.
Click the Printer menu and make sure no check
2
mark appears next to the Pause Printing option.
Print a test page. If the test page prints, the printer is
functioning properly. Check your application.
Test page does not print
Make sure:
Your print cartridges are properly installed. For help, see
•
page 22.
Troubleshooting
Your cable is correct and not damaged. If you are using a
•
parallel cable, make sure it is an IEEE 1284-compliant
parallel cable that supports bidirectional printing.
Printer prints very slowly
If you are printing photos or your document contains
graphics, it may take longer to print than regular text.
Close any open applications.
•
Decrease the Print Quality setting.
•
Consider purchasing more memory, or increasing the
•
virtual memory for your computer.
Troubleshooting
•
•
29
•
•
•
Paper misfeeds or jams
Paper misfeeds or pulls multiple sheets while
moving through the printer
Make sure:
You are using a paper recommended for inkjet printers.
•
You do not force the paper down into the printer when you
•
load it. Align the top of the paper with the paper alignment
guides on the paper support.
You do not load too much paper in the sheet feeder.
•
Depending on the thickness of your paper, the sheet feeder
can hold up to 100 sheets of paper.
The left paper guide is against the side of the paper and it
•
does not cause the paper to bow in the sheet feeder.
The printer is on a flat, level surface.
•
Printer does not feed envelopes or specialty
papers
If regular paper feeds without problems, make sure:
30
•
•
•
Chapter 4
•
•
You are loading the envelopes correctly. For help, see
•
“Loading specialty papers” on page 3.
You are using an envelope size supported by your printer, and
•
it is selected in Printer Properties.
Your application is designed to print envelopes. Check the
•
user’s documentation that came with your application.
Printer has a paper jam
Try removing the paper from the sheet feeder. If the paper is
lodged too far into the printer and can’t be removed:
1 Press the Power button to turn the printer Off.
2 Pull firmly on the paper to remove it. If you cannot reach
the paper because it is too far into the printer, raise the
front cover and pull the paper out.
3 Close the front cover.
4 Press the Power button to turn the printer On.
5 Resend your document to print.
Document prints with mistakes or poor quality
Vertical straight lines are not smooth
To improve the print quality of vertical straight lines in tables,
borders, and graphs:
Select a higher Print Quality setting.
•
Test the cartridge alignment. For help, see page 24.
•
Clean the print nozzles. For help, see page 25.
•
Characters are missing or unexpected
Make sure your Lexmark printer driver is selected as the
•
default printer.
Troubleshooting
Your printer may have two-way communication problems.
•
For help, see page 28.
Printed pages have alternating bands of light
and dark print (intermittent printing)
Make sure Enable Buffer Mode is selected on the Options
•
tab of the Control Program.
Select High (1200 x 1200 dpi) or Maximum (2400 x1200
•
dpi) Print Quality on the Document/Quality tab of Printer
Properties.
Your printer may have two-way communications
•
problems. For help, see page 28.
Troubleshooting
•
•
31
•
•
•
Print is too dark or smudged
Make sure:
You let the ink dry before handling the paper.
•
The Paper Type setting in the Printer Properties matches the
•
paper type loaded in the printer.
The paper is straight and unwrinkled.
•
The Print Quality setting is appropriate for the paper type. If
•
you are printing on regular paper, select Draft (300 x 600 dpi).
You may need to clean the print nozzles. For help, see page
•
25.
Print quality is poor at the left, right, top, or bottom
edge of page
Like other printers, your printer cannot print in the extreme left,
right, top, or bottom edges of a page. Use these minimum
settings:
Left and right margins:
•
6.35 mm (0.25 in.) each for all paper sizes except A4.
32
•
•
•
Chapter 4
•
•
For A4 size paper- 3.37 mm (0.133 in.) each.
Top and bottom margins:
•
Top - 1.7 mm (0.067 in.).
Bottom - 12.7 mm (0.5 in.).
Colors on the printout differ fr om the color s on the
screen
An ink cartridge may be out of ink or low on ink. Check the ink
•
level graphic on the Cartridges tab of your printer’s Control
Program.
From the Document/Quality tab of Printer Properties, select
•
Natural Color as the Document Type.
Use a different brand of paper. Every paper brand accepts
•
ink differently and prints with slight color variations.
Remove any extra devices such as a scanner, and connect
•
the printer to the parallel port.
Colors on the printout are faded
Your print cartridge may be low on ink. Check the ink level
•
graphic on the Cartridges tab of your printer’s Control
Program.
Clean the print nozzles. For help, see page 25.
•
If the colors still seem faded, wipe the print nozzles and
•
contacts. For help, see the Troubleshooting: Print Quality
section of the printer driver Help.
Problems with transparencies, photos, envelopes...
Glossy photo papers or transparencies stick
together
Remove the photos or transparencies from the paper exit
•
tray as they exit the printer.
Let the photos or transparencies dry completely before
•
stacking.
Use a transparency or photo paper designed for an inkjet
•
printer.
Troubleshooting
Transparencies or photos contain white lines
From the Printer Properties, select High (1200 x 1200 dpi)
•
or Maximum (2400 x 1200 dpi).
Your print nozzles may need cleaning. For help, see page
•
25.
•
•
33
Troubleshooting
•
•
•
Printer does not feed envelopes or specialty
papers
For help, see "Printer does not feed envelopes or specialty
papers"on page 30.
Error messages and flashing lights
Paper Jam message
For help, see "Printer has a paper jam"on page 30.
Power
light
Paper
Feed light
Ink Low message
The print cartridge is running out of ink. Purchase a new print
cartridge.
The Power light is On and the Paper Feed light is
blinking
If the printer is out of paper:
•
Load paper.
1
Press the Paper Feed button.
2
If the printer has a paper jam, see page 30 for help.
•
34
•
•
•
Chapter 4
•
•
The Power light blinks twice
The print cartridge carrier has stalled. Check your screen for any
error messages.
1 Turn the printer Off.
2 Wait a few seconds and turn the printer back On.
Appendix
In this section, you can find
information about:
• Installing printer software
• Uninstalling printer software
• Printing from DOS
•Warranty
•Notices
• Safety information
Installing printer software
You can obtain the printer
software using:
• the compact disc (CD-ROM)
• the World Wide Web
•diskettes
If your printer software does not
install properly, a
communications error message
appears when you try to print.
You may need to uninstall, and
then reinstall the printer
software. For help, see
“Uninstalling printer software”
on page 36.
Using the CD-ROM
Follow the set of instructions
that correspond to your
operating system and printer
cable (parallel or USB):
Window 98 - USB cable
Start Windows.
1
Click
2
screen displays.
Insert the software CD.
3
Click
4
subsequent screens.
The Lexmark Z52 software
installation screen appears.
Click
5
Software
when the first
Next
or
Next
Finish
Install Printer
.
on any
Windows 95/98/NT 4.0 parallel cable
Start Windows.
1
Click
2
that appear.
When the desktop appears,
3
insert the software CD.
The Lexmark Z52 software
installation screen appears.
Click
4
Software
on any screens
Cancel
Install Printer
.
Windows 2000- parallel or
USB cable
Start Windows.
1
Click
2
that appear.
When the desktop appears,
3
insert the software CD.
Cancel
on any screens
The Lexmark Z52 software
installation screen appears.
Click
4
Install Printer
Software
Note:
automatically when you insert it:
a
b
.
If the CD does not run
From the
select
In the command-line text
box, type the letter of
your CD-ROM drive,
followed by
example,
then click OK.
Start
Run
d:\setup
.
:\setup
menu,
(for
), and
Using the World Wide
Web
If your computer does not have
a CD-ROM drive, you can
download the printer software
from Lexmark’s Web site at
www.lexmark.com
From Lexmark’s Web site
1
select the appropriate driver
for your operating system.
Select
2
Save to Disk
Select a location on your
3
hard disk drive.
Double-click the executable
4
(.exe) file to open it.
The Win Self-Extractor
window opens.
.
Appendix
Appendix
•
•
•
35
•
•
Follow the set of instructions on
5
your screen.
Using diskettes
If your computer does not have a
CD-ROM drive, you can create driver
diskettes using a friend’s computer
or a computer at your Lexmark
dealer that has a CD-ROM drive.
You will need three blank 3.5 inch
diskettes.
To create diskettes of the printer
software:
Insert the printer software CD
1
into the CD-ROM drive.
If the CD does not run
automatically:
From the
a
.
Run
In the command-line text
b
box, type the letter of your
CD-ROM drive, followed by
:\setup
d:\setup
.
OK
When the Lexmark Z52 software
2
installation screen displays,
select
To ol s
Select
3
4
To install the printer software from
diskettes:
1
2
3
Create Diskettes.
Follow the instructions on the
screen.
Start Windows.
Insert Setup Disk 1 into your disk
drive.
From the
.
Run
menu, select
Start
(for example,
), and then click
.
menu, choose
Start
In the command-line text box,
4
type the letter of your disk drive,
followed by
example,
click OK.
When prompted by the printer
5
software, insert the appropriate
disks into your disk drive and
click OK.
Follow the instructions on the
6
screen.
a:\etup
:\setup
(for
), and then
Ordering diskettes
If your computer does not have a
CD-ROM drive, and you do not have
access to either the World Wide
Web or a computer with a CD-ROM
drive, you can order diskettes from
our Customer Support Center for a
fee. Refer to the printer registration
information for the telephone
number in your country.
Uninstalling printer software
If your printer software does not
install properly, you may need to
uninstall, and then reinstall it.
To uninstall the printer software:
From the
1
Programs
Select
2
Select
3
Uninstall
Follow the instructions on your
4
screen.
To reinstall the printer software,
follow the appropriate set of
instructions from “Using the CDROM” on page 35.
menu, select
Start
.
Lexmark Z52 Series
Lexmark Z52 Series
.
.
Printing from DOS
To open your printer online Help
system and find information on
printing from DOS:
Open the Printer Properties (for
1
help, see page 5), or the Control
Program (for help, see page 21).
Click the
2
lower-right corner of the
software screen.
At the top of the Help screen,
3
click
Help Contents
Scroll down the screen to How
4
to... .
From the How to... topics, click
5
Print from Windows and
DOS applications
button in the
Help
.
.
Statement of limited warranty
Lexmark International,
Inc., Lexington, KY
This warranty applies to the United
States and Canada. For customers
outside the U.S. and Canada, refer
to the country-specific warranty
information that came with your
printer.
Lexmark Z52 Color
Jetprinter ™
This Statement of Limited Warranty
applies to this product if it was
originally purchased for your use,
and not for resale, from Lexmark or
a Lexmark remarketer, referred to in
this statement as “Remarketer.”
36
•
•
•
•
•
Warranty
Lexmark warrants that this
product:
• Is manufactured from new
parts, or new and serviceable
used parts, which perform
like new parts,
• Is free from defects in
material and workmanship,
• Conforms to Lexmark’s
official published
specifications, and
• Is in good working order.
If this product does not function
as warranted during the
warranty period, contact a
Remarketer or Lexmark for
repair without charge.
If this product is a feature or
option, this statement applies
only when that feature or option
is used with the product for
which it was designed. To obtain
warranty service, you may be
required to present the feature
or option with the product.
• If you transfer this product to
another user, warranty
service under the terms of
this statement is available to
that user for the remainder of
the warranty period. You
should transfer proof of
original purchase and this
statement to that user.
Warranty Service
The warranty period is 12
months and starts on the date of
original purchase as shown on
the purchase receipt.
To obtain warranty service you
may be required to present proof
of original purchase. Warranty
service will be provided at a
Remarketer or a Lexmark
designated location. You may be
required to deliver your product
to the Remarketer or Lexmark,
or ship it prepaid and suitably
packaged to a Lexmark
designated location. You are
responsible for loss of, or
damage to, a product in transit
to the Remarketer or the
designated location.
When warranty service involves
the exchange of a product or
part, the item replaced becomes
the property of the Remarketer
or Lexmark. The replacement
may be a new or repaired item.
The replacement item assumes
the remaining warranty period of
the original product.
Replacement is not available to
you if the product you present
for exchange is defaced, altered,
in need of a repair not included
in warranty service, or damaged
beyond repair. Also, such
product must be free of any legal
obligation or restrictions that
prevent its exchange.
Before you present this product
for warranty service, remove all
programs, data, and removable
storage media.
For further explanation of your
warranty alternatives and the
nearest Lexmark authorized
servicer in your area, please
contact Lexmark at 1-800-5396275, or on the World Wide
Web at www.lexmark.com.
Free remote technical support is
provided for this product
throughout its warranty period.
For products no longer covered
by a Lexmark warranty, technical
support may only be available
for a fee.
Extent of Warranty
We do not warrant
uninterrupted or error-free
operation of a product.
Warranty service does not
include repair of failures caused
by:
• modification or attachments
• accidents or misuse
• unsuitable physical or
operating environment
• maintenance by anyone
other than Lexmark or a
Lexmark authorized servicer
• operation of a product
beyond the limit of its duty
cycle
• failure to have installed a
maintenance kit as specified
(if applicable)
• use of printing media outside
of Lexmark specifications
• use of other than Lexmark
supplies (such as toner
cartridges, inkjet cartridges,
and ribbons)
• use of other than Lexmark
product or component
ALL EXPRESS AND IMPLIED
WARRANTIES, INCLUDING
THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED IN
DURATION TO THE
WARRANTY PERIOD. NO
WARRANTIES, EXPRESS OR
IMPLIED, WILL APPLY AFTER
THIS PERIOD.
Appendix
Appendix
•
•
•
37
•
•
Limitation of Liability
Your sole remedy under this
Statement of Limited Warranty is set
forth in this section. For any claim
concerning performance or
nonperformance of Lexmark or a
Remarketer for this product under
this Statement of Limited Warranty,
you may recover actual damages up
to the limit set forth in the following
paragraph.
Lexmark's liability for actual
damages from any cause
whatsoever will be limited to the
greater of 1) $5,000 or 2) the
amount you paid for the product
that caused the damages. This
limitation of liability will not apply to
claims by you for bodily injury or
damage to real property or tangible
personal property for which Lexmark
is legally liable. In no event will
Lexmark be liable for any lost profits,
lost savings, incidental damage, or
other economic consequential
damages. This is true even if you
advise Lexmark or a Remarketer of
the possibility of such damages.
Lexmark is not liable for any claim by
you based on a third party claim.
This limitation of remedies also
applies to any developer of materials
supplied to Lexmark. Lexmark’s and
the developer’s limitations of
remedies are not cumulative. Such
developer is an intended beneficiary
of this limitation.
Additional Rights
Some states do not allow limitations
on how long an implied warranty
lasts, or do not allow the exclusion
or limitation of incidental or
consequential damages. If such laws
apply, the limitations or exclusions
contained in this statement may not
apply to you.
This warranty gives you specific legal
rights. You may also have other
rights which vary from state to state.
Electronic emission notices
Federal Communications
Commission (FCC)
Compliance Information
Statement
The Lexmark Z52 Color Jetprinter
has been tested and found to
comply with the limits for a Class B
digital device, pursuant to Part 15 of
the FCC Rules. Operation is subject
to the following two conditions: (1)
this device may not cause harmful
interference, and (2) this device
must accept any interference
received, including interference that
may cause undesired operation.
The FCC Class B limits are designed
to provide reasonable protection
against harmful interference in a
residential installation. This
equipment generates, uses and can
radiate radio frequency energy and,
if not installed and used in
accordance with the instructions,
may cause harmful interference to
radio communications. However,
there is no guarantee that
interference will not occur in a
particular installation. If this
equipment does cause harmful
interference to radio or television
reception, which can be determined
by turning the equipment off and on,
the user is encouraged to try to
correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving
antenna.
• Increase the separation between
the equipment and receiver.
• Connect the equipment into an
outlet on a circuit different from
that to which the receiver is
connected.
• Consult your point of purchase or
service representative for
additional suggestions.
The manufacturer is not responsible
for any radio or television
interference caused by using other
than recommended cables or by
unauthorized changes or
modifications to this equipment.
Unauthorized changes or
modifications could void the user's
authority to operate this equipment.
Note:
To assure compliance
with FCC regulations on
electromagnetic interference for a
Class B computing device, use a
properly shielded and grounded
cable such as Lexmark part
number 1329605 for parallel
attach or 43H5856 for USB attach.
Use of a substitute cable not
properly shielded and grounded
may result in a violation of FCC
regulations.
Any questions regarding this
compliance information statement
should be directed to:
Director of Lab Operations
Lexmark International, Inc.
740 West New Circle Road
Lexington, KY 40550
(606) 232-3000
38
•
•
•
•
•
Industry Canada
Compliance Statement
This Class B digital apparatus
meets all requirements of the
Canadian Interference-Causing
Equipment Regulations.
Avis de conformité aux
normes d’Industrie
Canada
Cet appareil numérique de la
classe B respecte toutes les
exigences du Règlement sur le
matériel brouilleur du Canada.
European Community
(EC) Directives
Conformity
This product is in conformity
with the protection requirements
of EC Council directives
89/336/EEC and 73/23/EEC on
the approximation and
harmonization of the laws of the
Member States relating to
electromagnetic compatibility
and safety of electrical
equipment designed for use
within certain voltage limits.
A declaration of conformity with
the requirements of the Directive
has been signed by the Director
of Manufacturing and Technical
Support, Lexmark International,
S.A., Boigny, France.
This product satisfies the Class B
limits of EN 55022 and safety
requirements of EN 60950.
Japanese VCCI
Notice
The United Kingdom
Telecommunications
Act 1984
This apparatus is approved
under the approval number
NS/G/1234/J/100003 for the
indirect connections to the
public telecommunications
systems in the United Kingdom.
Energy star
The EPA ENERGY STAR
Computers program is a
partnership effort with computer
manufacturers to promote the
introduction of energy-efficient
products and to reduce air
pollution caused by power
generation.
Companies participating in this
program introduce personal
computers, printers, monitors, or
fax machines that power down
when they are not being used.
This feature will cut the energy
used by up to 50 percent.
Lexmark is proud to be a
participant in this program.
As an Energy Star Partner,
Lexmark International, Inc. has
determined that this product
meets the Energy Star guidelines
for energy efficiency.
Power supply
If your power supply fails,
replace it with the Lexmark
replacement part or other UL
LISTED Direct Plug-In Power Unit
marked “Class 2” and rated
30 Vdc at 1A.
Safety information
• If your product is NOT
marked with this symbol
, it MUST be connected
to an electrical outlet that is
properly grounded.
• The power cord must be
connected to an electrical
outlet that is near the
product and easily accessible.
• Refer service or repairs, other
than those described in the
operating instructions, to a
professional service person.
• This product is designed,
tested and approved to meet
strict global safety standards
with the use of specific
Lexmark components. The
safety features of some parts
may not always be obvious.
Lexmark is not responsible
for the use of other
replacement parts.
Appendix
Appendix
•
•
•
39
•
•
40
•
•
•
•
•
Index
A
aligning print cartridges
24
B
banding
banner paper
bidirectional communications
binding options
blinking lights
booklets
buttons
31
7
tions
indicators
34
3
27
28
10
10
34
17
17
15
loading
setting recommenda-
disabling
problems
long edge
short edge
Paper Feed
Power
building
bundling
printing
Clean Print Nozzles
25
C
cards
tions
3
7
loading
setting recommenda-
cartridges, print
aligning
installing
part numbers
preserving
removing
replacing
CD-ROM
installing software
characters, missing or unexpected
contacts
Control Program
crop marks, selecting
custom-sized paper
31
print nozzles
21
using
align print cartridg-
es
loading
setting recommenda-
tions
D
default settings
diskettes
installing software
ordering
DOS printing
downloaded printer driver
installing
duplexing
24
22
21
26
22
22
35
26
24
18
4
8
7
36
36
36
35
9
E
electronic emission notic-
38
es
tions
39
3
7
34
30,
34
29
39
energy star
envelopes
loading
setting recommenda-
error messages
Ink Low
Paper Jam
Printer Offline
European Community Directives Conformity
F
Federal Communications
Commission Compliance
Information Statement
flashing lights
troubleshooting
foils
tions
3
8
loading
setting recommenda-
34
G
greeting cards
tions
3
7
loading
setting recommenda-
Index
38
Index
•
•
41
•
•
•
H
halftone settings
adjusting
handouts, printing
6
12
I
image settings
adjusting
improving print quality
index cards
loading
setting recommenda-
tions
Industry Canada Compliance Statement
Ink Low message
installing
print cartridge
printer software
intermittent printing
Internet printing
Web Smoothing
iron-on transfers
loading
setting recommenda-
tions
6
3
7
38
34
22
35
31
6
4
8
J
Japanese VCCI Notice
39
L
lights
Paper Feed
patterns
Power
loading
paper
specialty papers
long edge binding
34
34
22
2
3
10
M
Macintosh
margins, minimum settings
32
messages, error
Ink Low
Paper Jam
Printer Offline
23
N
notices
electronic emission
energy star
European Community
FCC Statement
Industry Canada Com-
Japanese VCCI Notice
safety information
warranty statement
nozzles, print
cleaning
wiping
n-up printing
see handouts
1
34
Directives Conformity
39
pliance Statement
39
26
O
ordering
diskettes
supplies
21
P
Paper Feed light
paper guide
locating
using
paper, loading
2
2
25
36
parallel cable
27
21
26
32
25,
31
32
27
39
connection problems
specifications
photo paper
problems
setting recommenda-
34
29
38
39
38
38
39
36
12
34
2
tions
postcards
loading
setting recommenda-
tions
poster
assembling
printing
selecting specific pages
20
Power light
flashing
power supply, replacing
print cartridges
aligning
cleaning
installing
part numbers
preserving
removing
replacing
wiping nozzles
print nozzle contacts
wiping
print nozzles
cleaning
wiping
print quality
banding
different colors
faded colors
improving
missing colors
smudged
too dark
troubleshooting
33
7
3
7
19
18
34
24
25
22
26
22
22
26
25
26
31
33
23
32
32
42
•
•
•
•
•
printer driver
installing
the web
10
ing
5
7
6
35
15
36
12
9
18
30
36
5
32
33
31
36
36
35
18
35
35
25,
30
30
CD-ROM
diskettes
downloaded from
Printer Properties
customizing
for booklets
for poster
for two-sided print-
opening
from an application
from Windows
setting recommenda-
tions
5,
tabs
printer software
installing
CD-ROM
diskettes
downloaded driver
Printer Properties
uninstalling
printing
booklets
from DOS
handouts
on both sides of the pa-
per
posters
using Web smoothing
printing problems
color quality
faded colors
intermittent
missing colors
paper feeding
paper jam
paper misfeeds
15
R
release tab
locating
using
reloading instructions
two-sided printing
removing print cartridge
22
reverse page order
2
2
10
6
S
safety information
select pages to print but-
20
5
5
32
ton
setting recommendations
banner paper
7
cards
custom-sized paper
envelopes
iron-on transfers
7
normal
photo papers
sheet feeder
Sheets Per Bundle
short edge binding
software applications
software, printer
6
specialty papers
18
poster
transparencies
two-sided printing
selecting
Control Program
installing
uninstalling
banner paper
3
cards
custom-sized paper
envelopes
iron-on transfers
loading
photo paper
transparencies
2
39
7
7
8
7
8
10
2
15
10
21
35
36
3
3
4
3
3
statement of limited war-
36
ranty
supplies
ordering
power supply
T
test page
alignment
does not print
nozzle test pattern
transparencies
loading
problems
setting recommenda-
tions
troubleshooting
8
4
blank pages
color quality
doesn’t print
envelopes don’t print
30
error messages
faded colors
flashing lights
missing colors
pages stick together
paper feed problems
paper jam
print quality
slow print
two-way communica-
tions
two-sided printing
reloading instructions
10
setting recommenda-
tions
two-way communications
disabling
problems
indicators
21
39
24
29
25
Index
3
33
8
28
32
28
34
33
34
32
33
30
30
31
28
28
10
27
28
Index
•
•
43
•
•
•
•
U
uninstalling
printer software
United Kingdom Telecommunications Act 1984
36
39
W
warranty statement
Web Smoothing
Windows 2000
Windows NT 4.0
World Wide Web
installing printer soft-
35
ware
36
6
1
1
44
•
•
•
•
•
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