Edition: April 2000
The following paragraph does not apply to any country where such provisions are inconsistent with
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References in this publication to products, programs, or services do not imply that the manufacturer intends to make
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Contents
Basic printing for Windows 1
Step 1: Load the paper 1
Step 2: Customize the printing options 3
Step 3: Print your document 6
Basic printing for Macintosh 7
Step 1: Load the paper 7
Step 2: Customize the printing options 9
Step 3: Print your document 14
Contents
Maintaining your printer 15
Using the Control Program in Windows 15
Using the Control Panel in Macintosh 16
Installing or replacing print cartridges 17
Improving print quality 18
Troubleshooting 23
Printer prints slowly or doesn’t print 23
Paper misfeeds or jams 26
Document prints with mistakes or poor quality 27
Problems with transparencies, photos, or envelopes 29
Error messages and flashing lights 30
•
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iii
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•
Appendix 31
Index 37
Installing printer software 31
Uninstalling printer software for Windows 33
Uninstalling printer software for Macintosh 33
Printing from DOS 33
Electronic emission notices 33
Energy Star 34
Power supply information 34
Safety information 34
Statement of limited warranty 35
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iv
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•
Basic printing for Windows
1
Basic printing for Windows
This chapter describes how to use your printer with Windows
95 and Windows 98. For help using your printer with Mac OS
8.6 or Mac OS 9, see page 7. For help using your printer with
Windows NT 4.0 or Windows 2000, refer to the
Guide
button on the Printer Software CD.
Basic printing is as easy as:
1Load the paper (see next section)
2Customize the printer settings (see page 3)
3Print your document (see page 6)
Step 1: Load the paper
1Place up to 100 sheets of paper (depending on thickness)
against the right side of the sheet feeder, with the print
side facing you. To load specialty paper, see page 2.
Paper alignment
marks
Sheet feeder
User’s
Paper guide
Release tab
2Squeeze the release tab and the paper guide together and
slide the paper guide to the edge of the paper.
Basic printing for Windows
•
•
1
•
•
•
Loading specialty paper
Load up to:Make sure:
10 envelopes• The print side is facing you.
• The stamp location is in the upper left corner.
• The envelopes are loaded
the right side of the sheet feeder.
• The paper guide is against the side of the
envelopes.
vertically
against
10 greeting cards, index
cards, postcards, or
photo cards
25 sheets of photo
paper, glossy paper, or
coated paper
20 sheets of banner
paper
10 transparencies• The rough side of the transparency is facing you (smooth side down).
100 sheets of custom
size paper
• The print side is facing you.
• The cards are loaded
• The paper guide is against the side of the cards.
• The glossy or coated side is facing you.
• The paper guide is against the side of the photo paper.
• You place the banner paper behind the
printer. Then bring the unattached edge of
the first page over the printer and into the
sheet feeder.
• The paper guide is against the side of the
paper.
Note:
Make sure you select Banner or
Banner A4 paper size in the Printer Properties. For help, see page 5.
• The paper guide is against the edge of the transparencies.
• The print side is facing you and the paper guide is against the side of the
paper.
• Your paper size fits within these dimensions:
-Width:
76 mm to 215.9 mm
3.0 in. to 8.5 in.
vertically
against the right side of the sheet feeder.
- Length
127 mm to 432 mm
5.0 in. to 17.0 in.
25 iron-on transfers• You follow the instructions on the packaging to load the iron-on transfers.
• The paper guide is against the side of the iron-on transfers.
•
•
•
2
Chapter 1
•
•
Step 2: Customize the printing options
Your printer software works with your operating system to
help you print documents with superior results. To customize
the printing options, you will need to use the Printer
Properties dialog box.
Click the Paper tab to:
• Select a paper size and orientation.
• Set the number of copies to print.
• Reverse the printing order of your
document pages. The first page of
your document will be on top of the
stack in the paper exit tray.
• Collate your document.
Click the Help button on any tab in the
Printer Properties to access the printer
driver help.
Basic printing for Windows
Click the Document/Quality tab to
select:
• The Document Type you are printing.
• A paper type.
• A print quality setting.
• Web Smoothing (when you print from
the Internet).
• The default settings.
• The About button to find out which
version of the printer software you are
using.
Basic printing for Windows
•
•
3
•
•
•
Changing the Printer Properties from an
application
You can open the Printer Properties from almost any application.
This lets you change printer settings ONLY for the document you
are currently creating in the application. To open the Printer
Properties from an application:
1Open the application’s File menu.
2Choose Print (or Printer) Setup.
3In the Printer Setup dialog box, click the Properties, Option,
or Setup button (depending on the application).
4Change settings as needed (see page 3).
Changing the Printer Properties from Windows
When you open the Printer Properties from Windows, the settings
apply to ALL documents, unless you change them from the
application.
1From the Start menu, select Settings, and then select
Printers.
2From the Printers folder, right-click the printer icon for your
printer.
3Select Properties from the sidebar menu.
4
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•
Chapter 1
•
•
Changing the printing options for specialty
paper
You can use the Printer Properties default settings for
printing most documents on plain paper. To change these
settings for specialty paper, use the following table:
When you are
printing on:
EnvelopesPaper From the Paper Size area, scroll to
Click this tab:To make these selections:
select the appropriate envelope size.
Note:
Many applications are
designed to override the envelope
settings in Printer Properties. Make
sure landscape orientation is
selected in your application.
Basic printing for Windows
Greeting cards, index
cards, postcards, or
Document/Quality
From the Paper Type area, select
Greeting Card Stock
.
photo cards
Paper
Select the appropriate Paper Size setting.
Photo, glossy, or
coated paper
Document/QualityFrom the Paper Type area, select
Glossy/Photo Paper
Notes:
If you are using two cartridges, you can print quality photos
with the black and color cartridge
combination. However, for the best
possible photo quality, replace the
black cartridge, Lexmark part number 17G0050, with a photo cartridge, Lexmark part number
12A1990. For help, see page 17.
When printing photos, remove each
photo as it exits from the printer
and allow it to dry before stacking.
.
Banner paperPaperFrom the list of Paper Sizes, select
Banner
or
Banner A4
.
Basic printing for Windows
•
•
5
•
•
•
When you are
printing on:
Click this tab:To make these selections:
Sheets of custom
size paper
Iron-On transfersDocument/QualityFrom the Paper Type area, select
TransparenciesDocument/Quality
Paper
Step 3: Print your document
• From the list of Paper Sizes, scroll to
select Custom.
• Enter the dimensions for your custom
paper size. For help, see “Loading
specialty paper” on page 2.
Iron-
On Transfer
Note:
transfer will print correctly, you may
want to print on plain paper before
printing on an iron-on transfer.
• From the Paper Type area, select
Transparency
• Select
1200dpi
Note:
remove each transparency as it exits
from the printer and allow it to dry
before stacking.
.
To ensure that the iron-on
.
or
Normal 600dpi
Print Quality.
When printing transparencies,
High
6
•
•
•
Chapter 1
•
•
1From your application’s File menu, click Print.
2From the Print dialog box, click OK or Print (depending on
the application).
Note:
The Lexmark Z22 ships with a High Resolution Color
cartridge only. You can instantly improve print speed and
print quality by simply adding an optional Waterproof Black
Cartridge (P/N 17G0050).
2
Basic printing for Macintosh
This chapter describes how to use your printer with Mac OS
8.6 and Mac OS 9. For help using your printer with Windows
95 or Windows 98, see page 1. For help using your printer
with Windows NT 4.0 or Windows 2000, refer to the
Guide
button on the Printer Software CD.
Basic printing is as easy as:
1Load the paper (see next section)
2Customize the printing options (see page 9)
3Print your document (see page 14)
Step 1: Load the paper
1Place up to 100 sheets of paper (depending on thickness)
against the right side of the sheet feeder, with the print
side facing you. To load specialty paper, see page 8.
Paper alignment
marks
Sheet feeder
User’s
Paper guide
Basic printing for Macintosh
Release tab
2Squeeze the release tab and the paper guide together and
slide the paper guide to the edge of the paper.
Basic printing for Macintosh
•
•
7
•
•
•
Loading specialty paper
Load up to:Make sure:
10 envelopes• The print side is facing you.
• The stamp location is in the upper left corner.
• The envelopes are loaded
the right side of the sheet feeder.
• The paper guide is against the side of the
envelopes.
vertically
against
10 greeting cards, index
cards, postcards, or
photo cards
25 sheets of photo
paper, glossy paper, or
coated paper
20 sheets of banner
paper
10 transparencies• The rough side of the transparency is facing you (smooth side down).
100 sheets of custom
size paper
• The print side is facing you.
• The cards are loaded
• The paper guide is against the side of the cards.
• The glossy or coated side is facing you.
• The paper guide is against the side of the paper.
• The print side is facing you, and then place
the banner paper behind the printer. Then
bring the unattached edge of the first page
over the top of the printer and into the
sheet feeder.
• The paper guide is against the side of the
paper.
Note:
Select Banner (Letter) or Banner (A4) Paper Size in the Lexmark
Z22/Z32 Page Setup dialog box. For help, see page 11.
• The paper guide is against the edge of the transparencies.
• The print side is facing you and the paper guide is against the side of the
paper.
• Your paper size fits within these dimensions:
-Width:
76 mm to 215.9 mm
3.0 in.to 8.5 in.
vertically
against the right side of the sheet feeder.
- Length
127 mm to 432 mm
5.0 in. to 17.0 in.
25 iron-on transfers• You follow the instructions on the packaging to load the iron-on transfers.
• The paper guide is against the side of the iron-on transfers.
•
•
•
8
Chapter 2
•
•
Step 2: Customize the printing options
Your printer software works with your operating system to
help you print documents with superior results. To customize
your printing options, you will need to use the Page Setup
dialog box and the Print dialog box.
Page Setup
Basic printing for Macintosh
Click the Help button
to access the printer
driver help.
Click this pop-up
menu to select a
paper size.
{
From the pop-up
menu, choose:
GeneralPaper Size
WatermarkWatermarkschoose the watermark you want.
Select:When you want to:
view the available paper sizes.
Scaling
Orientation
change the scaling value of the document.
Valid values are between 25% and 400%.
choose between portrait and landscape
modes.
Click one of these
to select the page
orientation.
Basic printing for Macintosh
•
•
9
•
•
•
Print
Click this
pop-up
menu to
select print
settings.
This area
displays a
summary of
the current
settings.
From the pop-up
menu, choose:
{
Click the Help button to access
the printer driver help.
Select:When you want to:
10
•
•
•
Chapter 2
•
•
GeneralCopies
Pages
Print Last Page First
Wait for pages to dry
Paper Type/QualityPaper Type
Print Quality
type in the number of copies (1-99).
print all pages or a given page range.
print the pages in the reverse order.
add more time between pages as they exit
the printer.
select Quick Print (600 dpi), Normal (600
dpi), or High (1200 dpi).
From the pop-up
menu, choose:
Select:When you want to:
ColorColorSync Color
Matching
Built-in Color Matching
Background PrintingPrint in Foreground
Print in Background
Changing the page settings
To change the paper size, orientation, scaling, and
watermark settings:
1From the File menu, choose Page Setup.
The Page Setup dialog box opens.
select a printer profile to match the color on
the screen to the color in the document.
let the printer driver match the color on the
screen to the color in the document.
print quickly.
Note: Do not use your system while
the document is printing.
•print most documents.
•select an exact date and time for the
document to print.
•mark a print job as Urgent.
•put a print job on hold.
Note: You may use your system while
the document is printing.
Basic printing for Macintosh
2Change the settings as needed.
3Select OK.
Changing the print settings from an
application
To change the print settings from an application (for
example, word processing, spreadsheet, graphics, and so on):
1Open the application’s File menu.
Basic printing for Macintosh
•
•
11
•
•
•
2Choose Print....
The Print dialog box opens.
3Change the settings as needed.
4Select Save Settings.
Changing the print settings from the desktop
To change the print settings from the desktop:
1From the desktop, open the File menu.
2Choose Print....
The Print dialog box opens.
3Change the settings as needed.
4Select Save Settings.
Changing the printing options for specialty
paper
When you installed the printer software, the Page Setup dialog
box and the Print dialog box were set to the default settings. Use
these default settings for printing most documents on plain paper.
To change the print settings for printing on specialty paper, use
the following table:
12
•
•
•
Chapter 2
•
•
When you are
printing on:
EnvelopesPage SetupFrom the Paper Size pop-up menu, select the
Greeting cards, index
cards, or postcards
Open this
dialog box:
Page SetupFrom the Paper Size pop-up menu, select the
To make these selections:
appropriate envelope size.
Note: Many applications are designed to
override the envelope settings in Page
Setup. Make sure landscape orientation is
selected in your application.
appropriate card size.
When you are
printing on:
Open this
dialog box:
To make these selections:
Sheets of custom
size paper
Page SetupFrom the Paper Size pop-up menu, select Edit
Custom Paper Sizes and enter the dimensions
for your custom paper size.
Iron-On transfersPrintOn the Paper Type/Quality pane, select Iron-
On Transfer for the Paper Type.
Note: To ensure that the iron-on transfer
will print correctly, you may want to print
on plain paper before printing on an ironon transfer.
Banner paperPage SetupFrom the Paper Size pop-up menu, select Ban-
ner (Letter) or Banner (A4).
TransparenciesPrintOn the Paper Type/Quality pane, select Trans-
parency for the Paper Type and Normal (600
dpi) for the Print Quality.
Note: When printing transparencies,
remove each transparency as it exits the
printer and allow it to dry before stacking.
Photo or glossy
paper
Print
On the Paper Type/Quality pane, select
1
Glossy/Photo Paper for the Paper Type.
Select High (1200 dpi) for the Print Quality.
2
On the Color pane, select Built-In Color
3
Matching.
From the Document Color pop-up menu,
4
select Natural Color.
Notes: If you are using two cartridges, you
can print quality photos with the black and
color cartridge combination. However, for
the best possible photo quality, replace the
black cartridge, Lexmark part number
17G0050, with a photo cartridge, Lexmark
part number 12A1990. For help, see
page 17.
When printing photos, remove each photo
as it exits the printer and allow it to dry
before stacking.
Basic printing for Macintosh
Basic printing for Macintosh
•
•
13
•
•
•
When you are
printing on:
Coated paperPrintOn the Paper Type/Quality pane, select Coated
Open this
dialog box:
To make these selections:
for the Paper Type.
Step 3: Print your document
1Open the File menu.
2Choose Print....
The Print dialog box opens.
3Select Print.
Note:
The Lexmark Z22 ships with a High Resolution Color
cartridge only. You can instantly improve print speed and
print quality by simply adding an optional Waterproof Black
Cartridge (P/N 17G0050).
14
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•
•
Chapter 2
•
•
3
Maintaining your printer
Using the Control Program in Windows
The Control Program lets you monitor your printer and install
or replace print cartridges. To open the Control Program from
the
Start
menu, click:
1Programs
2Lexmark Z22/Z32 Series
3Lexmark Z22/Z32 Control Program
Click the...
Cartridges tab to:
Status tab to:
• Monitor the status of your print job.
• Cancel your print job.
• Print a test page.
• View your ink levels.
• Install or replace print cartridges.
• Align print cartridges for best print quality.
• Clean the print nozzles.
• View cartridge part numbers and order supplies directly from Lexmark’s Web site.
Maintaining your printer
Options tab to
enable/disable various
printer software
functions, such as Sound
Effects and Buffer Mode.
About tab to find the
printer software
version and copyright
information.
DOS Printing tab to
change settings for
DOS printing.
Help button to access
printer driver help.
Note:
You can also access the Control Program from the
Lexmark Z22/Z32 Series desktop icon.
Maintaining your printer
•
•
15
•
•
•
Using the Control Panel in Macintosh
The Control Panel lets you perform printer maintenance and
install or replace print cartridges. To open the Control Panel,
choose:
1Apple
2Control Panels
3Lexmark Z22/Z32 Control Panel
Click the...
Cartridges tab to:
• Install or change print cartridges.
• Align print cartridges for best print quality.
• Clean the print nozzles.
• Print a test page.
About tab to find the
printer software version
and copyright information.
Help button to access
printer driver help.
16
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•
•
Chapter 3
•
•
Note:
You can also access the Control Panel from the
Lexmark Z22/Z32 desktop Printer folder.
Installing or replacing print cartridges
1Make sure the Power light is On.
Power light
Paper Feed light
Maintaining your printer
Black
Cartridge
17G0050
Color
Cartridge
17G0060
Photo
Cartridge
12A1990
High Yield
Black
Cartridge
16G0055
High Yield
Color
Cartridge
16G0065
Warning:
DO NOT
touch the gold
contact area
of the print
cartridge.
2Raise the front cover. The print cartridge carrier moves to
the loading position unless the printer is busy.
Front cover
Print cartridge
carrier in the
loading position
3Remove the old print cartridge. Store it in an air-tight
container or dispose of it.
4Install the replacement cartridge in the printer:
a
If you are installing a
new cartridge, remove
only the sticker and
the transparent tape
from the bottom of the
print cartridge.
b
Insert the print
cartridge into the
print cartridge
carrier.
c
Push back firmly on
the cartridge until it
snaps securely into
place.
Maintaining your printer
•
•
17
•
•
•
Notes:
cartridges must be installed before you can print.
If you installed a combined Lexmark Z22/Z32 printer driver,
you can print with either the black or color cartridge. It is not
necessary to install two cartridges for printing.
For the best possible photo quality, print with a photo and
color cartridge combination in your printer. To replace the
black cartridge with a photo cartridge, see page 17.
The Lexmark Z22 ships with a High Resolution Color
cartridge only. You can instantly improve print speed and
print quality by simply adding an optional Waterproof Black
Cartridge (P/N 17G0050).
If you installed a Lexmark Z32 printer driver, both
5Close the front cover.
6Open the Control Program for Windows or the Control Panel
for Macintosh.
7From the Cartridges tab, select Install/Change Cartridge.
8Select the type of cartridge you installed and click OK.
9If you installed a new cartridge, the Alignment dialog box
displays. Follow the instructions on the Alignment screen to
complete the cartridge installation. For help, see the next
section.
Improving print quality
•
•
•
18
Chapter 3
•
•
If your print quality is not satisfactory, you may need to align your
print cartridges or clean the print nozzles.
Aligning print cartridges
1Load plain paper in the printer.
2Open the Control Program for Windows or the Control Panel
for Macintosh.
3From the Cartridges tab, select Align Cartridges. For help,
see page 15 or 16.
Your printer prints an alignment test page and the Align
Cartridge dialog box displays. The test page that prints
has alignment pattern(s), depending on the cartridge
combination installed. Each pattern has a number under
it. The test page that prints is similar to the one shown:
4From each alignment group on the test page, find the
number under the alignment pattern that comes closest to
forming a straight line.
For example, in sample group A, the arrow points to the
pattern that comes closest to forming a straight line.
5In the Align Cartridges dialog box, enter the pattern
numbers from the printed test page that come closest to
forming a straight line.
6After you have entered a number for all of the patterns,
click OK.
Maintaining your printer
Cleaning print nozzles
1Load plain paper in the printer.
Maintaining your printer
•
•
19
•
•
•
Purge lines
print when ink
is forced
through the
print nozzles to
unclog them.
2Open the Control Program for Windows or the Control Panel
for Macintosh.
3From the Cartridges tab, select CleanPrint Nozzles. For
help, see page 15 or 16.
The printer feeds a sheet of paper and prints a nozzle test
pattern similar to the one shown:
Broken lines at the
top of the page
indicate clogged
nozzles.
Unbroken lines at the
bottom of the page
indicate the nozzles
were cleaned.
20
•
•
•
Chapter 3
•
•
If you installed these cartridges:These purge lines will print:
Black only1 purge line
Color only3 purge lines
Black and Color4 purge lines
Photo and Color6 purge lines
4Compare the diagonal line above the printed bars to the
diagonal line below the printed bars.
Look for a break in the diagonal lines above the printed bars.
A broken line indicates clogged nozzles.
If the bottom line still has breaks, run the test up to two
more times.
•
If the print quality is satisfactory after running the test
three times, the print nozzles are clean. You do not need
to complete the remaining steps.
•
If the print quality of both lines is not satisfactory after
running the test three times, continue with step 4.
5Remove and reinstall the print cartridge.
6Repeat the nozzle test.
7If the lines are still broken, wipe the print cartridge
nozzles. For help, see the next section.
Wiping print nozzles and contacts
If print quality does not improve after cleaning the print
nozzles (see page 19), there may be dried ink on the nozzles.
You may also need to clean the print cartridge contacts if you
have cleaned and wiped the print nozzles, but print quality is
still unsatisfactory. For help on wiping the print nozzles or
cleaning the print cartridge contacts, see the
“Troubleshooting: Print Quality Problems” section of the
printer driver Help. For help accessing the printer driver Help,
see page 15 or 16.
Maintaining your printer
Preserving print cartridges
To ensure the longest life from your print cartridge and
optimum performance from your printer:
•
Keep a new print cartridge in its packaging until you are
ready to install it.
Maintaining your printer
•
•
21
•
•
•
•
Do not remove a print cartridge from the printer except to
replace, clean, or store it in an air-tight container. The print
cartridge will not print correctly if removed from the printer
and left exposed for an extended period of time.
Lexmark’s printer warranty does not cover repair of failures or
damage caused by a refilled cartridge. Lexmark does not
recommend use of refilled cartridges. Refilling cartridges can
affect print quality and cause damage to the printer. For best
results, use Lexmark supplies.
22
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•
•
Chapter 3
•
•
4
Troubleshooting
Printer prints
slowly or doesn’t
print, see
page 23.
Paper misfeeds
or jams, see
page 26.
Document prints
with mistakes or
poor quality, see
page 27.
Problems with
transparencies
photos, or
envelopes see
page 29.
Error messages
and flashing
lights, see
page 30.
From the list of printing problems in the left margin, select a
category that describes your printing problems, and then read
the category for the solution.
When your printer has a problem, first make sure that:
•
The power supply is plugged into the printer and a properly
grounded electrical outlet.
•
The printer is turned On.
•
The parallel or USB cable is securely attached to both the
computer and the printer.
•
If you are using a parallel cable, it is an IEEE 1284-compliant
cable that supports bidirectional printing.
•
Bidirectional communications is enabled in your printer
software if you are using Windows with a parallel cable:
1 From the printer’s Control Program, click the
Options tab.
2 Make sure Disable Printer to PC
Communications is not selected.
Printer prints slowly or doesn’t print
Troubleshooting
Your printer and your computer may not be able to
communicate properly. The following events also indicate twoway communications problems:
•
A message displays on your computer screen indicating your
printer cannot establish bidirectional communications with
your computer.
•
Print cartridge ink level indicators are shaded.
Troubleshooting
•
•
23
•
•
•
•
Error messages (such as Printer Offline) and job progress
information do not display on your computer screen.
Before proceeding, verify that:
•
The printer software has been installed correctly. See page 31.
•
The parallel or USB cable is securely attached to both the
printer and the computer.
•
The printer is plugged in and turned On.
If you have a switch box or other device (such as a scanner or fax)
connected to the computer’s parallel port, make sure it supports
bidirectional communication.
You may need to disconnect your printer from a switch box or
other device and connect it directly to your computer.
The Lexmark Z22 ships with a High Resolution Color cartridge
only. You can instantly improve print speed and print quality by
simply adding an optional Waterproof Black Cartridge (P/N
17G0050).
If you are using a USB hub, remove the hub and connect the USB
cable directly to the computer.
24
Warning: Do
not touch the
gold contact
area of the
print cartridge.
•
•
•
Chapter 4
•
•
Printer ejects a blank page after appearing to print
Make sure:
•
You have removed the sticker and transparent tape from the
bottom of the print cartridges. For help, see page 17.
•
Your Lexmark printer is set as the default printer.
Printer prints very slowly
•
Close any open applications not in use.
•
Decrease the print quality setting.
•
For Windows, consider purchasing more memory.
•
For Macintosh, consider purchasing more memory, or
increasing the virtual memory for your computer.
•
If you are printing photos or your document
Note:
contains graphics, it may take longer to print than
regular text.
Printer is plugged in but doesn’t print, or you get
a Printer Offline message
Make sure:
•
The printer is turned On and the paper is loaded correctly.
•
The parallel or USB cable is completely plugged into the
printer
.
•
The printer is set as the default printer.
•
For Windows, the print job is not being held or paused in the
print queue.
To check the printer status in Windows:
1 From the Printers folder, double-click the Lexmark
Z22/Z32 icon.
2 Click the Printer menu and make sure no check
mark appears next to the Pause Printing option.
•
For Macintosh, the print job is not being held.
To check the job status in Macintosh:
1 From the desktop, double-click the Lexmark
Z22/Z32 icon.
2 From the menu bar, choose Printing.
3 Choose Start Print Queue.
Print a test page. If the test page prints, the printer is
functioning properly. Check your application.
Troubleshooting
Test page does not print
Make sure:
•
Your print cartridges are properly installed. For help, see
page 17.
•
The printer is set as the default printer.
Troubleshooting
•
•
25
•
•
•
•
You are using the correct cable. If you are using a parallel
cable, make sure it is an IEEE 1284-compliant parallel cable
that supports bidirectional printing.
Paper misfeeds or jams
Paper misfeeds or multiple sheets feed through the
printer
Make sure:
•
You are using a paper recommended for inkjet printers.
•
You do not force the paper down into the printer when you
load it. Align the top of the paper with the paper alignment
guides on the paper support.
•
You do not load too much paper in the sheet feeder.
Depending on the thickness of your paper, the sheet feeder
can hold up to 100 sheets of paper.
•
The left paper guide does not cause the paper to bow in the
sheet feeder.
•
The printer is on a flat, level surface.
26
•
•
•
Chapter 4
•
•
Printer has a paper jam
Try removing the paper from the sheet feeder. If the paper is
lodged too far into the printer and can’t be removed:
1Press the Power button to turn the printer Off.
2Press the Power button to turn the printer back On.
3If the printer does not eject the page, turn the printer Off.
4Pull firmly on the paper to remove it. If you cannot reach the
paper because it is too far into the printer, raise the front cover
and pull the paper out.
5Close the front cover.
6Press the Power button to turn the printer On.
7Resend your document to print.
Printer does not feed envelopes or specialty
paper
If regular paper feeds without problems, make sure:
•
You are loading the envelopes correctly. For help, see
"Loading specialty paper"on page 2.
•
You are using an envelope size supported by your printer,
and it is selected in Printer Properties for Windows and in
Page Setup for Macintosh.
•
Your application is designed to print envelopes. Check the
user’s documentation that came with your application.
Document prints with mistakes or poor quality
Print quality is poor at the left, right, top, or
bottom edge of page
Like other printers, your printer cannot print in the extreme
left, right, top, or bottom edges of a page. Use these minimum
settings:
•
Left and right margins:
Troubleshooting
6.35 mm (0.25 in.) each for all paper sizes except A4
For A4 size paper - 3.37 mm (0.133 in.) each
•
Top and bottom margins:
Top - 1.7 mm (0.067 in.)
Bottom - 12.7 mm (0.5 in.) for most jobs
19 mm (0.75 in.) for best print quality for color jobs
Vertical straight lines are not smooth
To improve the print quality of vertical straight lines in tables,
borders, and graphs:
•
Select a higher Print Quality setting. For help, see
pages 3, 9.
Troubleshooting
•
•
27
•
•
•
•
Test the cartridge alignment. For help, see page 18.
•
Clean the print nozzles. For help, see page 19.
Print is too dark or smudged
Make sure:
•
You let the ink dry before handling the paper.
•
The Paper Type setting matches the paper type loaded in the
printer.
•
The paper is straight and unwrinkled.
•
The print quality setting is appropriate for the paper type. If
you are printing on regular paper, select the
600dpi
•
You may need to clean the print nozzles. For help, see
Print Quality setting.
Quick Print
page 19.
Printed pages have alternating bands of light and
dark print (intermittent printing)
•
Make sure Enable Buffer Mode is checked on the Options tab
of the Control Program for Windows.
•
Select the High 1200dpi Print Quality setting on the
Document/Quality tab of Printer Properties for Windows and
on the Page Setup dialog box for Macintosh.
28
•
•
•
Chapter 4
•
•
•
Your printer may have two-way communications problems. For
help, see page 23.
The printer settings I selected changed
•
The settings in your greeting card application may override the
Printer Properties settings in Windows or the Print settings in
Macintosh. Check the documentation that came with your
application for more information.
•
When you change printer settings from your application, the
settings apply only to the specific document you opened with
that application. To make the settings apply to all documents,
see page 4 to change the settings from Windows or see
page 12 to change the settings from Macintosh.
Colors on the printout differ from the colors on
the screen
•
An ink cartridge may be out of ink or low on ink. Check the
ink level graphic on the Cartridges tab of your printer’s
Control Program or Control Panel.
•
Use a different brand of paper. Every paper brand accepts
ink differently and prints with slight color variations.
•
Remove any extra devices such as a scanner, and connect
the printer to the parallel or USB port.
Colors on the printout are faded
•
Your print cartridge may be low on ink. Check the ink level
graphic on the Cartridges tab of your printer’s Control
Program or Control Panel.
•
Clean the print nozzles. For help, see page 19.
Characters are missing or unexpected
•
Make sure your Lexmark printer is selected as the default
printer.
•
Your printer may have two-way communication problems.
For help, see “Printer prints slowly or doesn’t print” on
page 23.
Troubleshooting
Problems with transparencies, photos, or envelopes
Printer does not feed envelopes or specialty
papers
For help, see page 27.
Glossy photo papers or transparencies stick
together
•
Remove each page as it exits the printer and allow it to dry
before stacking.
Troubleshooting
•
•
29
•
•
•
•
Use a transparency or photo paper designed for an inkjet
printer.
Transparencies or photos contain white lines
•
Select the
•
Your print nozzles may need cleaning. For help, see page 19.
High Quality 1200dpi
Error messages and flashing lights
Paper Jam message
For help, see page 26.
Ink Low message
Power
light
Paper
Feed light
Your print cartridge is running out of ink. Purchase a new print
cartridge.
The Power light is on and the Paper Feed light is
blinking
•
If the printer is out of paper:
1 Load paper.
2 Press the Paper Feed button.
•
If the printer has a paper jam, see page 26.
setting.
30
•
•
•
Chapter 4
•
•
The Power light and Paper Feed light are blinking
The print cartridge carrier has stalled. Check your screen for any
error messages.
1Turn the printer Off.
2Wait a few seconds and turn the printer back On.
Appendix
In this section, you can find
information about:
• Installing printer software
• Uninstalling printer software
• Printing from DOS
• Notices
• Safety
• Warranty
Installing printer
software
You can obtain the printer
software using:
• the compact disc (CD-ROM)
that came with your printer
• the World Wide Web
• diskettes (Windows only)
If your printer software does not
install properly, a communications error message appears
when you try to print. You may
need to uninstall, and then
reinstall the printer software.
For help, see page 33.
Using the CD-ROM
Follow the set of instructions
that corresponds to your
operating system and printer
cable (parallel or USB):
Windows 98 - USB cable
Start Windows.
1
Click Next when the first
2
screen appears.
Insert the software CD.
3
Click Next or Finish on any
4
subsequent screens.
The Lexmark Z22/Z32
software installation screen
appears.
Click Install Printer
5
Software.
Windows 95/98/NT 4.0 parallel cable
Start Windows.
1
Click Cancel on any screens
2
that appear.
When the desktop appears,
3
insert the software CD.
The Lexmark Z22/Z32
software installation screen
appears.
Click Install Printer
4
Software.
Note:
If the CD does not run
automatically when you insert it:
From the Start menu, select
1
Run.
In the command-line text
2
box, type the letter of your
CD-ROM drive, followed by
:\setup (for example,
d:\setup), and then click
OK.
Windows 2000 - parallel
or USB cable
Start Windows.
1
If any screen appears click
2
Cancel.
When the desktop appears,
3
insert the software CD.
The Lexmark Z22/Z32 front
end screen appears.
Click Install Printer
4
Software.
Macintosh 8.6/9 - USB
cable
Start Macintosh.
1
When the desktop appears,
2
insert the software CD.
The Lexmark Z22/Z32
Installer screen appears.
Click Install and Agree.
3
Click Install.
4
Select the Lexmark Z22/Z32
5
printer in the Chooser by
following the 4 steps on the
dialog box.
Appendix
Appendix
•
•
•
31
•
•
Note for Macintosh users
If your Macintosh computer locks up
or freezes while printing, you may
need to turn off the printer and
computer, and then turn them back
on. When you turn them back on,
the printer driver’s spooler may
attempt to start printing the job that
was in the queue before the
computer locked up. This could
cause your system to lock up again.
To recover from this problem:
Turn off the printer and the
1
computer.
Hold down the Shift key and turn
2
on the computer.
Press and hold the Shift key until
3
you see the Mac OS screen and
the words “Extensions Off”.
Release the Shift key.
4
Locate the Lexmark Z22/Z32
5
printer icon on your desktop. The
inactive printer spooler has an X
over it.
Double-click the icon to open the
6
Lexmark Z22/Z32 dialog box.
Drag your print jobs to the trash
7
can.
Restart the computer to enable
8
extensions.
Using the World Wide Web
If your computer does not have a
CD-ROM drive, you can download
the printer software from the World
Wide Web at www.lexmark.com.
For Windows:
From Lexmark’s Web site, select
1
the appropriate driver for your
operating system.
Select Save to Disk.
2
Select a location on your hard
3
disk drive.
Double-click the executable
4
(.exe) file to open it.
The Win Self-Extractor window
opens.
Follow the set of instructions on
5
your screen.
For Macintosh:
Before you begin, make sure
Stuffit Expander is loaded on
your system.
From Lexmark’s Web site, select
1
the appropriate driver for your
operating system.
Double-click the binhex (.hqx)
2
file to open it.
Follow the instructions on your
3
screen.
Using diskettes
(Windows only)
If your computer does not have a
CD-ROM drive, you can create driver
diskettes using a friend’s computer
or a computer at your Lexmark
dealer that has a CD-ROM drive.
You will need at least three blank
3.5 inch diskettes.
To create diskettes of the printer
software:
1 Insert the software CD into the
CD-ROM drive.
If the CD does not run
automatically:
a From the Start menu, select
Run.
b In the command-line text
box, type the letter of your
CD-ROM drive, followed by
:\setup (for example,
d:\setup), and then click
OK.
type the letter of your disk drive,
followed by :\setup (for
example, a:\setup), and then
click OK.
When prompted by the printer
5
software, insert the appropriate
disks into your disk drive and
click OK.
Follow the instructions on the
6
screen.
Ordering diskettes
If you are using Windows, but your
computer does not have a CD-ROM
drive, and you do not have access to
either the World Wide Web or a
computer with a CD-ROM drive, you
can order diskettes from our
Customer Support Center for a fee.
Refer to the printer registration
information for the telephone
number in your country.
32
•
•
•
•
•
Note:
No diskettes are
available for use with
Macintosh.
Uninstalling printer
software for
Windows
If your printer software does not
install properly, or your printer is
not installed to the correct port,
you may need to uninstall, and
then reinstall the software.
To uninstall the printer software:
From the Start menu, select
1
Programs.
Select Lexmark Z22/Z32
2
Series.
Select Lexmark Z22/Z32
3
Series Uninstall.
Follow the instructions on
4
your screen.
To reinstall the printer software,
follow the appropriate set of
instructions from “Installing
printer software” on page 31.
Uninstalling printer
software for
Macintosh
If your printer software does not
install properly, you may need to
uninstall, and then reinstall the
software.
To uninstall the printer software:
Drag the printer icon to the
1
trash can on the desktop.
Insert the software CD.
2
The Lexmark Z22/Z32
Installer screen appears.
Click Install and Agree.
3
From the Easy Install pop-up
4
menu, choose Uninstall.
Select Complete Uninstall.
5
Click Uninstall.
6
Printing from DOS
To open your printer online Help
system and find information on
printing from DOS:
Open the Printer Properties
1
or the Control Program. For
help, see “Changing the
Printer Properties from an
application” on page 4 or
“Using the Control Program
in Windows” on page 15.
Click the Help button in the
2
lower-right corner of the
software screen.
At the top of the Help screen,
3
click Help Contents.
Scroll down the screen to
4
How to....
From the How to... topics,
5
click Print from Windows
and DOS applications.
Electronic emission
notices
Federal
Communications
Commission (FCC)
compliance information
statement
The Lexmark Z22/Z32 Color
Jetprinter has been tested and
found to comply with the limits
for a Class B digital device,
pursuant to Part 15 of the FCC
Rules. Operation is subject to
the following two conditions: (1)
this device may not cause
harmful interference, and (2) this
device must accept any
interference received, including
interference that may cause
undesired operation.
The FCC Class B limits are
designed to provide reasonable
protection against harmful
interference in a residential
installation. This equipment
generates, uses and can radiate
radio frequency energy and, if
not installed and used in
accordance with the
instructions, may cause harmful
interference to radio
communications. However, there
is no guarantee that interference
will not occur in a particular
installation. If this equipment
does cause harmful interference
to radio or television reception,
which can be determined by
turning the equipment off and
on, the user is encouraged to try
to correct the interference by
one or more of the following
measures:
• Reorient or relocate the
receiving antenna.
• Increase the separation
between the equipment and
receiver.
• Connect the equipment into
an outlet on a circuit
different from that to which
the receiver is connected.
• Consult your point of
purchase or service
representative for additional
suggestions.
The manufacturer is not
responsible for any radio or
television interference caused by
using other than recommended
Appendix
Appendix
•
•
•
33
•
•
cables or by unauthorized changes
or modifications to this equipment.
Unauthorized changes or
modifications could void the user's
authority to operate this equipment.
Note: To assure compliance with
FCC regulations on electromagnetic
interference for a Class B computing
device, use a properly shielded and
grounded cable such as Lexmark
part number 1329605 for parallel
attach or 43H5856 for USB attach.
Use of a substitute cable not
properly shielded and grounded may
result in a violation of FCC
regulations.
Any questions regarding this
compliance information statement
should be directed to:
Director of Lab Operations
Lexmark International, Inc.
740 West New Circle Road
Lexington, KY 40550
(859) 232-3000
Industry Canada
compliance statement
This Class B digital apparatus meets
all requirements of the Canadian
Interference-Causing Equipment
Regulations.
Avis de conformité aux
normes d’Industrie Canada
Cet appareil numérique de la classe
B respecte toutes les exigences du
Règlement sur le matériel brouilleur
du Canada.
European Community (EC)
directives conformity
This product is in conformity with
the protection requirements of EC
Council directives 89/336/EEC and
73/23/EEC on the approximation
and harmonization of the laws of
the Member States relating to
electromagnetic compatibility and
safety of electrical equipment
designed for use within certain
voltage limits.
A declaration of conformity with the
requirements of the Directive has
been signed by the Director of
Manufacturing and Technical
Support, Lexmark International,
S.A., Boigny, France.
This product satisfies the Class B
limits of EN 55022 and safety
requirements of EN 60950.
Japanese VCCI Notice
The United Kingdom
Telecommunications Act
1984
This apparatus is approved under
the approval number
NS/G/1234/J/100003 for the indirect
connections to the public
telecommunications systems in the
United Kingdom.
Energy Star
The EPA ENERGY STAR Computers
program is a partnership effort with
computer manufacturers to promote
the introduction of energy-efficient
products and to reduce air pollution
caused by power generation.
Companies participating in this
program introduce personal
computers, printers, monitors, or fax
machines that power down when
they are not being used. This feature
will cut the energy used by up to 50
percent. Lexmark is proud to be a
participant in this program.
As an Energy Star Partner, Lexmark
International, Inc. has determined
that this product meets the Energy
Star guidelines for energy efficiency.
Power supply
information
If your power supply fails, replace it
with the Lexmark replacement part
or other UL LISTED Direct Plug-In
Power Unit marked “Class 2” and
rated 30 V dc at 500mA.
Safety information
• If your product is NOT marked
with this symbol , it MUST be
connected to an electrical outlet
that is properly grounded.
• The power cord must be
connected to an electrical outlet
that is near the product and
easily accessible.
• Refer service or repairs, other
than those described in the
operating instructions, to a
professional service person.
• This product is designed, tested,
and approved to meet strict
global safety standards with the
use of specific Lexmark
components. The safety features
of some parts may not always be
obvious. Lexmark is not
responsible for the use of other
replacement parts.
34
•
•
•
•
•
Statement of
limited warranty
Lexmark International,
Inc., Lexington, KY
This warranty applies to the
United States and Canada. For
customers outside the U.S. and
Canada, refer to the countryspecific warranty information
that came with your printer.
Lexmark Z22 Color
Jetprinter™
Lexmark Z32 Color
Jetprinter™
This Statement of Limited
Warranty applies to this product
if it was originally purchased for
your use, and not for resale,
from Lexmark or a Lexmark
remarketer, referred to in this
statement as “Remarketer.”
Warranty
Lexmark warrants that this
product:
• Is manufactured from new
parts or new and serviceable
used parts, which perform
like new parts
• Is free from defects in
material and workmanship
• Conforms to Lexmark’s
official published
specifications, and
• Is in good working order
If this product does not function
as warranted during the
warranty period, contact a
Remarketer or Lexmark for
repair without charge.
If this product is a feature or
option, this statement applies
only when that feature or option
is used with the product for
which it was designed. To obtain
warranty service, you may be
required to present the feature
or option with the product.
If you transfer this product to
another user, warranty service
under the terms of this
statement is available to that
user for the remainder of the
warranty period. You should
transfer proof of original
purchase and this statement to
that user.
Warranty service
The warranty period is 12
months and starts on the date of
original purchase as shown on
the purchase receipt.
To obtain warranty service you
may be required to present proof
of original purchase. Warranty
service will be provided at a
Remarketer or a Lexmark
designated location. You may be
required to deliver your product
to the Remarketer or Lexmark,
or ship it prepaid and suitably
packaged to a Lexmark
designated location. You are
responsible for loss of, or
damage to, a product in transit
to the Remarketer or the
designated location.
When warranty service involves
the exchange of a product or
part, the item replaced becomes
the property of the Remarketer
or Lexmark. The replacement
may be a new or repaired item.
The replacement item assumes
the remaining warranty period of
the original product.
Replacement is not available to
you if the product you present
for exchange is defaced, altered,
in need of a repair not included
in warranty service, or damaged
beyond repair. Also, such
product must be free of any legal
obligation or restrictions that
prevent its exchange.
Before you present this product
for warranty service, remove all
programs, data, and removable
storage media.
For further explanation of your
warranty alternatives and the
nearest Lexmark authorized
servicer in your area, please
contact Lexmark at 1-800-5396275, or on the World Wide
Web at www.lexmark.com.
Free remote technical support is
provided for this product
throughout its warranty period.
For products no longer covered
by a Lexmark warranty, technical
support may only be available
for a fee.
Extent of warranty
We do not warrant
uninterrupted or error-free
operation of a product.
Warranty service does not
include repair of failures caused
by:
• Modification or attachments
• Accidents or misuse
• Unsuitable physical or
operating environment
Appendix
Appendix
•
•
•
35
•
•
• Maintenance by anyone other
than Lexmark or a Lexmark
authorized servicer
• Operation of a product beyond
the limit of its duty cycle
• Failure to have installed a
maintenance kit as specified (if
applicable)
• Use of printing media outside of
Lexmark specifications
• Use of other than Lexmark
supplies (such as toner
cartridges, inkjet cartridges, and
ribbons)
• Use of other than Lexmark
product or component
ALL EXPRESS AND IMPLIED
WARRANTIES, INCLUDING THE
IMPLIED WARRANTIES OF
MERCHANTABILITY AND
FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED IN
DURATION TO THE WARRANTY
PERIOD. NO WARRANTIES,
EXPRESS OR IMPLIED, WILL
APPLY AFTER THIS PERIOD.
Limitation of liability
Your sole remedy under this
Statement of Limited Warranty is set
forth in this section. For any claim
concerning performance or
nonperformance of Lexmark or a
Remarketer for this product under
this Statement of Limited Warranty,
you may recover actual damages up
to the limit set forth in the following
paragraph.
Lexmark's liability for actual
damages from any cause
whatsoever will be limited to the
greater of 1) $5,000 or 2) the
amount you paid for the product
that caused the damages. This
limitation of liability will not apply to
•
•
•
36
•
•
claims by you for bodily injury or
damage to real property or tangible
personal property for which Lexmark
is legally liable. In no event will
Lexmark be liable for any lost profits,
lost savings, incidental damage, or
other economic consequential
damages. This is true even if you
advise Lexmark or a Remarketer of
the possibility of such damages.
Lexmark is not liable for any claim by
you based on a third party claim.
This limitation of remedies also
applies to any developer of materials
supplied to Lexmark. Lexmark’s and
the developer’s limitations of
remedies are not cumulative. Such
developer is an intended beneficiary
of this limitation.
Additional rights
Some states do not allow limitations
on how long an implied warranty
lasts, or do not allow the exclusion
or limitation of incidental or
consequential damages. If such laws
apply, the limitations or exclusions
contained in this statement may not
apply to you.
This warranty gives you specific legal
rights. You may also have other
rights which vary from state to state.
Index
A
aligning print cartridges
18
B
Background Printing
11
options
banding
banner paper
bidirectional communications
blinking lights
28
Macintosh
loading
settings
Windows
loading
settings
23
Paper Feed
30
Power
8
13
2
5
30
C
cards
Macintosh
8
loading
settings
Windows
loading
settings
cartridges, print
aligning
12
2
5
18
installing
preserving
removing
replacing
CD-ROM,installing
32
software
characters, missing or
unexpected
coated paper
Color options
contacts, print cartridge
Control Panel
Control Program
custom size paper
customizing
Macintosh
loading
settings
Windows
loading
settings
21
16
using
aligning print car-
tridges
15
using
Macintosh
loading
settings
Windows
loading
settings
Page Setup
18
17
17
29
17
21
8
2
8
2
14
5
11
13
6
11
10
Print dialog
Printer Properties
5
D
default settings, changing
12
Macintosh
Windows
diskettes, installing
printer software
DOS printing
downloaded printer
driver, installing
5
32
33
32
E
electronic emission no-
33
tices
34
Energy Star
envelopes
Macintosh
Windows
error messages
Ink Low
Paper Jam
Printer Offline
European Community
directives conformity
loading
settings
loading
settings
30
8
12
2
5
26,
30
25
34
Index
Index
•
•
37
•
•
•
F
Federal Communications Commission compliance information
33
statement
flashing lights
foils
Macintosh
Windows
loading
settings
loading
settings
30
8
13
2
6
G
10
General options
glossy paper
Macintosh
loading
settings
Windows
loading
settings
greeting cards
Macintosh
loading
settings
Windows
loading
settings
9,
8
13
2
5
8
12
2
5
I
improving print quality
18
index cards
Macintosh
8
loading
settings
Windows
12
loading
settings
Industry Canada compliance statement
Ink Low message
installing
print cartridge
printer software
32
intermittent printing
Internet printing
iron-on transfers
Macintosh
loading
settings
Windows
loading
settings
L
last page first
10
Macintosh
Windows
lights
Paper Feed
patterns
Power
loading paper
Macintosh
Windows
3
30
17
7
1
M
7
Mac OS 8.6
Mac OS 9
Macintosh
basics
installing printer soft-
ware
locks up
7
7
31
32
2
5
8
13
2
6
30
margins, minimum settings
27
messages, error
34
30
17
Ink Low
Paper Jam
Printer Offline
30
30
25
31,
N
28
3
notices
electronic emission
34
Energy Star
European Comm unity
directives conformi-
34
ty
FCC statement
Industry Canada com-
pliance statement
34
safety information
warranty
nozzles, print
cleaning
wiping
35
19
21
33
33
34
O
15
ordering supplies
P
page settings, changing
5, 11
Page Setup for Macin-
9
tosh
Paper Feed light
30
flashing
paper loading
Paper Type/Quality options
parallel cable
1,
10
23
7
38
•
•
•
•
•
part numbers
17
17
17
17
34
17
34
8
12
2
5
8
13
29
2
5
10
10
9
8
12
2
5
30
black cartridge
color cartridge
high yield black car-
tridge
high yield color car-
tridge
parallel cable
photo cartridge
USB cable
photo cards
Macintosh
loading
settings
Windows
loading
settings
photo paper
Macintosh
loading
settings
problems
Windows
loading
settings
pop-up menus for Macintosh
Background Printing
11
11
Color
General, Page Setup
General, Print
Paper Type/Quality
Watermark