7600 Series Fax Guide
2008 www.lexmark.com
Contents
Introduction........................................................................................5
Finding information about the printer...........................................................................................................................5
Understanding the parts of the printer........................................8
Understanding the parts of the printer..........................................................................................................................8
Fax Setup...........................................................................................11
Getting the printer ready to fax......................................................................................................................................11
Setting up the printer as a copier only or fax only..............................................................................................................11
Using an RJ11 adapter ..................................................................................................................................................................18
Choosing a fax connection.......................................................................................................................................................... 21
Connecting to an answering machine.................................................................................................................................... 22
Connecting directly to a telephone wall jack.......................................................................................................................24
Connecting directly to a telephone wall jack in Germany............................................................................................... 24
Connecting to a computer with a modem............................................................................................................................ 26
Connecting to a telephone......................................................................................................................................................... 27
Using a digital phone service.....................................................................................................................................................29
Using Fax............................................................................................30
Loading original documents on the scanner glass.................................................................................................31
Loading original documents into the Automatic Document Feeder...............................................................32
Sending a fax.........................................................................................................................................................................34
Sending a fax using the printer control panel...................................................................................................................... 34
Sending a fax while listening to a call (On Hook Dial)....................................................................................................... 34
Sending a broadcast fax at a scheduled time.......................................................................................................................35
Receiving a fax......................................................................................................................................................................35
Receiving a fax automatically.....................................................................................................................................................35
Receiving a fax manually..............................................................................................................................................................36
Receiving a fax with an answering machine......................................................................................................................... 36
Forwarding faxes ............................................................................................................................................................................36
Printing a fax on both sides of the paper...............................................................................................................................37
Customizing fax settings...................................................................................................................................................37
Setting up the Address Book......................................................................................................................................................37
Setting up a dialing prefix ...........................................................................................................................................................38
Setting up Caller ID ........................................................................................................................................................................ 38
Setting the distinctive ring..........................................................................................................................................................38
Setting a fax manual answer code............................................................................................................................................38
Setting up to fax while behind a PBX ......................................................................................................................................39
Managing faxes....................................................................................................................................................................39
Contents
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Setting up a fax footer .................................................................................................................................................................. 39
Printing fax activity reports.........................................................................................................................................................40
Printing the Fax Settings List......................................................................................................................................................40
Blocking junk faxes.........................................................................................................................................................................40
Blocking unwanted changes to fax settings.........................................................................................................................41
Ordering cartridges..........................................................................42
Ordering print cartridges..................................................................................................................................................42
Troubleshooting...............................................................................43
Using the printer troubleshooting software (Windows only).............................................................................43
Setup troubleshooting......................................................................................................................................................43
Incorrect language appears on the display........................................................................................................................... 43
Power button is not lit .................................................................................................................................................................. 44
Software did not install.................................................................................................................................................................44
Removing and reinstalling the software................................................................................................................................ 45
Fax troubleshooting...........................................................................................................................................................46
Cannot send or receive a fax.......................................................................................................................................................46
Can send but not receive faxes.................................................................................................................................................. 48
Can receive but not send faxes.................................................................................................................................................. 49
Printer receives a blank fax.......................................................................................................................................................... 50
Received fax has poor print quality.......................................................................................................................................... 50
Caller ID information is not displayed.....................................................................................................................................51
Fax Error .............................................................................................................................................................................................51
Fax Mode Unsupported................................................................................................................................................................51
Remote Fax Error.............................................................................................................................................................................52
Phone Line Busy.............................................................................................................................................................................. 52
Phone Line Error..............................................................................................................................................................................53
Notices................................................................................................54
Edition notice........................................................................................................................................................................54
Contents
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Introduction
Finding information about the printer
Publications
See the For
Quick Setup sheet Initial setup instructions.
Printed Networking Guide / Fax Guide Additional setup instructions.
Note: Your printer may not come with these publications.
Electronic User's Guide Complete instructions for using the printer. The electronic version installs
automatically with the printer software.
Windows Help Additional instructions for using the printer software on a Windows
operating system. The Help installs automatically with the programs.
1 Do one of the following:
• In Windows Vista, click .
• In Windows XP and earlier, click Start.
2 Click All Programs or Programs, and then select the printer program
folder from the list.
3 From the program, click Help to view the main page of the Help.
Mac Help
Note: Your printer may not have
support for Macintosh and may not
have this Help.
Click
Additional instructions for using the printer software on a Macintosh
operating system. The Help installs automatically with the applications.
to view context-sensitive information.
1 From the Finder desktop, double-click the printer folder.
2 Double-click the application.
3 From the application, click Help on t he menu ba r to vie w the mai n page
of the Help.
Note: If you have several applications open, then make sure that the
application that you want to use is the active application. The correct
menu bar does not appear if the application is not active. Click the main
screen to make it the active application.
Click
to view context-sensitive information.
Introduction
5
Customer support
Description Where to find (North America) Where to find (rest of world)
Telephone support
E-mail support
Call us at
• US: 1-800-332-4120
– Monday–Friday (8:00 AM–11:00 PM
ET), Saturday (Noon–6:00 PM ET)
• Canada: 1-800-539-6275
– Support in English: Monday–Friday
(8:00 AM–11:00 PM ET), Saturday
(Noon–6:00 PM ET)
– Support in French: Monday–Friday
(9:00 AM–7:00 PM ET)
• Mexico: 01-800-253-9627
– Monday–Friday (8:00 AM–8:00 PM ET)
Note: Support numbers and times may
change without notice. For the most recent
telephone numbers available, see the printed
warranty statement that came with your
printer.
For e-mail support, visit our Web site:
www.lexmark.com.
1 Click SUPPORT.
2 Click Technical Support.
3 Select your printer family.
4 Select your printer model.
5 From the Support Tools section, click e-
Mail Support.
6 Complete the form, and then click
Submit Request.
Telephone numbers and support hours vary
by country or region.
Visit our Web site at www.lexmark.com.
Select a country or region, and then select the
Customer Support link.
Note: For additional information about
contacting Lexmark, see the printed warranty
that came with your printer.
E-mail support varies by country or region,
and may not be available in some instances.
Visit our Web site at www.lexmark.com.
Select a country or region, and then select the
Customer Support link.
Note: For additional information about
contacting Lexmark, see the printed warranty
that came with your printer.
Introduction
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Limited Warranty
Description Where to find (USA) Where to find (rest of world)
Limited Warranty Information
Lexmark International, Inc.
furnishes a limited warranty that
this printer will be free of defects in
materials and workmanship for a
period of 12 months after the
original date of purchase.
To view the limitations and conditions of
this limited warranty, see the Statement of
Limited Warranty included with this
printer, or set forth at
www.lexmark.com.
1 Click SUPPORT.
2 Click Warranty Information.
Warranty information varies by
country or region. See the printed
warranty that came with your
printer.
3 Click Statement of Limited
Warranty for Inkjet & All-In-One
Printers.
4 Scroll through the Web page to view
the warranty.
Record the following information (located on the store receipt and the back of the printer), and have it ready when
you contact customer support so that they may serve you faster:
• Machine Type number
• Serial number
• Date purchased
• Store where purchased
Introduction
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Understanding the parts of the printer
Understanding the parts of the printer
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Paper support Load paper.
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Paper guides Keep paper straight when feeding.
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Paper feed guard Prevent items from falling into the paper slot.
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Automatic Document Feeder (ADF) Scan, copy, or fax multiple-page letter-, legal-, and A4-size
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documents.
Automatic Document Feeder (ADF) tray Load original documents in the ADF. Recommended for
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scanning, copying, or faxing multiple-page documents.
Note: Do not load postcards, photos, small items, or thin
media (such as magazine clippings) into the ADF. Place
these items on the scanner glass.
Automatic Document Feeder (ADF) output tray Hold documents as they exit from the ADF.
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Automatic Document Feeder (ADF) paper guide Keep paper straight when feeding into the ADF.
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Note: Adjust the paper guide on the ADF tray to the width
of the original document.
Printer control panel Operate the printer.
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Paper exit tray Hold paper as it exits.
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Understanding the parts of the printer
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Use the To
Memory card slots Insert a memory card.
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Card reader light Check card reader status. The light blinks to indicate that
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a memory card is being accessed.
PictBridge port Connect a PictBridge-enabled digital camera or a flash
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drive to the printer.
Wi-Fi indicator
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Note: Your printer model may not have wireless
capability and may not have this indicator.
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Check wireless status:
• Off indicates that the printer is turned off, is powering
up, or is in Power Saver mode. In Power Saver mode,
the power light pulses on and off.
• Orange
– indicates that the printer has not yet been
configured for a wireless network.
– indicates that the printer is configured for an ad hoc
connection, but is not communicating with another
ad hoc device.
• Orange blinking indicates that the printer is
configured but is unable to communicate with the
wireless network.
• Green indicates that the printer is connected to a
wireless network.
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Use the To
Top cover Access the scanner glass.
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Scanner glass Scan and copy photos and documents.
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Understanding the parts of the printer
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Use the To
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Scanner unit
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• Access the print cartridges.
• Remove paper jams.
Print cartridge carrier Install, replace, or remove a print cartridge.
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EXT Port
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LINE Port
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Ethernet Port
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Note: Your printer model may not have networking
capability and may not have this port.
Connect additional devices, such as a data/fax
modem, telephone, or answering machine, to the
printer. This connection method may not be
available in all countries or regions.
Note: Remove the plug to access the port.
Connect the printer to an active telephone line to
send and receive faxes. The printer must be
connected to a telephone line to receive incoming
fax calls.
Note: Do not connect additional devices to the LINE
port, and do not connect a DSL (digital subscriber
line), ISDN (integrated services digital network), or
cable modem to the printer.
Connect your computer to another computer, a
local network, an external DSL, or cable modem.
Internal wireless print server
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Note: Your printer model may not have wireless
capability and may not have this print server.
USB port Connect the printer to a computer using a USB
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Power supply with port Connect the printer to a power source.
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Duplex cover
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Connect the printer to a wireless network.
cable.
Warning—Potential Damage: Do not touch the
USB port except when plugging in or removing a
USB cable or installation cable.
• Print on both sides of a sheet of paper.
• Remove paper jams.
Understanding the parts of the printer
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Fax Setup
Getting the printer ready to fax
CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product
or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning
storm.
Setting up the printer as a copier only or fax only
Use the following instructions if you do not want to connect the printer to a computer.
Note: If you want to connect the printer to a computer, use the setup documentation and the printer software CD
that came with the printer.
1 Unpack the printer.
Notes:
• Place the printer near the computer during setup. If you're setting up on a wireless network, you may move
the printer after setup is complete.
• Contents, such as the number of print cartridges, may vary by model and region.
• Do not attach the USB cable until prompted to do so.
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Power cord
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Telephone cord
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Printer software CD
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USB cable or installation cable
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Note: Your printer model may not ship with a USB cable. Purchase a USB cable separately.
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Fax Setup
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Networking Guide
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Note: Your printer model may not come with this publication.
Fax Guide
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Snap-in operator panel
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Quick Setup sheet
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Print cartridges
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Note: Your printer model may come with only one cartridge.
2 Remove tape and packing material from all areas of the printer.
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3 Raise the paper support.
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4 If a correct control panel for your language needs to be installed, open the printer and raise the control panel.
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5 Install the snap-in control panel for your language.
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Fax Setup
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6 Close the printer.
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7 Extend the paper guides.
8 Load paper.
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9 Extend the paper exit tray.
10 Connect the power cord.
Note: Do not attach the USB cable yet.
CAUTION—POTENTIAL INJURY: Read the safety information included with this product before connecting
power or making any cabling connections.
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11 If the printer does not automatically turn on, press .
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12 If prompted, set the language.
Press the up or down arrow button until the language you want is highlighted, and then press OK.
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13 If prompted, set the country/region.
Press the up or down arrow button until the country or region you want is highlighted, and then press OK.
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14 Set up the fax.
Press the left or right arrow button until Yes is highlighted, and then press OK.
Back
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15 Set the date and time.
Fax Setup
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a Using the numeric keypad on the printer control panel, set the date. Press the left or right arrow button to
scroll between the month, day, and year. Date format varies, depending on selected country or region.
b Press OK.
c Using the numeric keypad of the printer control panel, press the left or right arrow button to scroll between
the hours, minutes, and time format.
d Press the up or down arrow button to choose a time format, and then press OK to save.
16 Set the fax number and fax name.
a Using the numeric keypad of the printer control panel, enter a fax number, and then press OK to save.
b Using the numeric keypad of the printer control panel. enter a fax name, and then press OK to save.
17 Open the printer, and then press down on the print cartridge carrier levers.
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18 Open the color cartridge foil, and then remove the cartridge from the pack.
19 If a storage unit is included, remove the color cartridge from the storage unit.
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Fax Setup
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20 Remove the tape from the color print cartridge, insert the cartridge in the right carrier, and then close the color
cartridge lid.
21 If a black print cartridge is included in the box contents, open the black cartridge foil, and then remove the
cartridge from the pack.
Fax Setup
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22 Remove the tape from the black print cartridge, insert the cartridge in the left cartridge carrier, and then close
the cartridge carrier lid.
23 Close the printer.
24 From the printer control panel, press OK.
An alignment page prints.
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25 Discard or recycle the alignment page.
Notes:
• Streaks on the alignment page are normal and not an indication of a problem.
• The alignment page that prints may differ from the one shown.
Using an RJ11 adapter
Country/region
• United Kingdom
• Ireland
• Finland
• Norway
• Denmark
To connect your printer to an answering machine or other telecommunications equipment, use the telephone line
adapter included in the box with the printer.
• Italy
• Sweden
• Netherlands
• France
• Portugal
1 Connect one end of the telephone cord into the Line port of the printer.
2 Connect the adapter to the telephone line that came with the printer.
Note: The UK adapter is shown. Your adapter may look different, but it will fit the telephone outlet used in your
location.
Fax Setup
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3 Connect the telephone line of your chosen telecommunications equipment to the left outlet of the adapter.
If your telecommunications equipment uses a US-style (RJ11) telephone line, follow these steps to connect the
equipment:
1 Remove the plug from the EXT port on the back of the printer.
Note: Once this plug is removed, any country- or region-specific equipment you connect to the printer by the
adapter, as shown, will not function properly.
2 Connect your telecommunications equipment directly to the EXT port on the back of the printer.
Warning—Potential Damage: Do not touch cables or the printer in the area shown while actively sending or
receiving a fax.
Fax Setup
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Country/region
• Saudi Arabia
• United Arab Emirates
• Egypt
• Bulgaria
• Czech Republic
• Belgium
• Australia
• South Africa
• Israel
• Hungary
• Poland
• Romania
• Russia
• Slovenia
• Spain
• Turkey
• Greece
To connect an answering machine or other telecommunications equipment to the printer:
1 Remove the plug from the back of the printer.
Note: Once this plug is removed, any country- or region-specific equipment that you connect to the printer by
the adapter, as shown, will not function properly.
2 Connect your telecommunications equipment directly to the EXT port on the back of the printer.
Warning—Potential Damage: Do not touch cables or the printer in the area shown while actively sending or
receiving a fax.
Fax Setup
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Country/region
• Germany
• Austria
• Switzerland
There is a plug installed in the EXT port of the printer. This plug is necessary for the proper functioning of the printer.
Note: Do not remove the plug. If you remove it, other telecommunications devices in your home (such as telephones
or answering machines) may not work.
Choosing a fax connection
You can connect the printer with equipment such as a telephone, an answering machine, or a computer modem. If
problems occur, see “Setup troubleshooting” on page 43.
Note: The printer is an analog device that works best when directly connected to the wall jack. Other devices (such
as a telephone or answering machine) can be successfully attached to pass through the printer, as described in the
setup steps. If you want a digital connection such as ISDN, DSL, or ADSL, a third-party device (such as a DSL filter) is
required.
You do not need to attach the printer to a computer, but you do need to connect it to a telephone line to send and
receive faxes.
You can connect the printer to other equipment. See the following table to determine the best way to set up the
printer.
Equipment Benefits See this section
• The printer
• A telephone cord
• The printer
• A telephone
• Two telephone cords
Send and receive faxes without using a
computer.
• Use the fax line as a normal telephone
line.
• Send and receive faxes without using a
computer.
“Connecting directly to a telephone
wall jack” on page 24
“Connecting to a telephone” on
page 27
Fax Setup
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Equipment Benefits See this section
• The printer
• A telephone
Receive both incoming voice messages and
faxes.
“Connecting to an answering
machine” on page 22
• An answering machine
• Three telephone cords
• The printer
• A telephone
Send faxes using the computer or the
printer.
“Connecting to a computer with a
modem” on page 26
• A computer modem
• Three telephone cords
Connecting to an answering machine
Connect an answering machine to the printer to receive both incoming voice messages and faxes.
Note: Setup steps may vary depending on your country or region. For more information on connecting the printer
to telecommunications equipment, see the related topic, “Using an RJ11 adapter.”
1 Make sure you have the following:
• A telephone
• An answering machine
• Three telephone cords
• A telephone wall jack
2 Connect one telephone cord into the LINE port of the printer, and then plug it into an active telephone wall
jack.
Fax Setup
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3 Remove the protective plug from the EXT port of the printer.
4 Connect a second telephone cord from the telephone to the answering machine.
5 Connect a third telephone cord from the answering machine to the EXT port of the printer.
Fax Setup
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Connecting directly to a telephone wall jack
Connect the printer directly to a telephone wall jack to send and receive faxes without using a computer.
1 Make sure you have a telephone cord and a telephone wall jack.
2 Connect one end of the telephone cord into the LINE port of the printer.
3 Connect the other end of the telephone cord into an active telephone wall jack.
Connecting directly to a telephone wall jack in Germany
Connect the printer directly to a telephone wall jack to send and receive faxes without using a computer.
1 Make sure you have a telephone cord (provided with the product) and a telephone wall jack.
2 Connect one end of the telephone cord into the LINE port of the printer.
Fax Setup
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3 Connect the other end of the telephone cord into the N slot of an active telephone wall jack.
4 If you would like to use the same line for both fax and telephone communication, connect a second telephone
line (not provided) between the telephone and the F slot of an active telephone wall jack.
Fax Setup
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5 If you would like to use the same line for recording messages on your answering machine, connect a second
telephone line (not provided) between the answering machine and the other N slot of the telephone wall jack.
Connecting to a computer with a modem
Connect the printer to a computer with a modem to send faxes from the software application.
Note: Setup steps may vary depending on your country or region. For more information on connecting the printer
to telecommunications equipment, see the related topic, “Using an RJ11 adapter.”
1 Make sure you have the following:
• A telephone
• A computer with a modem
• Two telephone cords
• A telephone wall jack
2 Connect a telephone cord into the LINE port of the printer, and then plug it into an active telephone wall jack.
Fax Setup
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3 Remove the protective plug from the EXT port of the printer.
4 Connect a second telephone cord from the computer modem to the EXT port of the printer.
Connecting to a telephone
Connect a telephone to the printer to use the fax line as a normal telephone line. Then set up the printer wherever
your telephone is located to make copies or to send and receive faxes without using a computer.
Note: Setup steps may vary depending on your country or region. For more information on connecting the printer
to telecommunications equipment, see the related topic, “Using an RJ11 adapter.”
1 Make sure you have the following:
• A telephone
• Two telephone cords
• A telephone wall jack
Fax Setup
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2 Connect one telephone cord to the LINE port of the printer, and then plug it into an active telephone wall jack.
3 Remove the protective plug from the EXT port of the printer.
4 Connect the other telephone cord to a telephone, and then plug it into the EXT port of the printer.
Fax Setup
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Using a digital phone service
The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services
can be used.
• If you are using an ISDN telephone service, connect the printer to an analog telephone port (an R-interface port)
on an ISDN terminal adapter. For more information and to request an R-interface port, contact your ISDN provider.
• If you are using DSL, connect to a DSL filter or router that will support analog use. For more information, contact
your DSL provider.
• If you are using a PBX telephone service, make sure you are connecting to an analog connection on the PBX. If
none exists, consider installing an analog telephone line for the fax machine. For more information on faxing
when using a PBX telephone service, see the related topic, “Setting up to fax while behind a PBX.”
Fax Setup
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Using Fax
ADF Scanner glass
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Use the ADF for:
• Multiple-page A4 or letter-size documents.
• Legal-size documents.
Use the scanner glass for single pages, small items (such as
postcards or photos), transparencies, photo paper, or thin media
(such as magazine clippings).
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Note: If you want to customize fax settings, see the chapter on Customizing fax settings.
CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product
or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning
storm.
Using Fax
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Loading original documents on the scanner glass
You can scan and then print photos, text documents, magazine articles, newspapers, and other publications. You
can scan a document for faxing. You can also scan three-dimensional objects for use in catalogs, brochures, or product
flyers.
Note: Place photos, postcards, small items, thin items (such as magazine clippings), and three-dimensional objects
on the scanner glass instead of in the ADF.
1 Make sure the computer and the printer are on.
2 Open the top cover.
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3 Place the original document facedown on the scanner glass in the upper left corner.
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Note: Photos should be loaded as shown.
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4 Close the top cover to avoid dark edges on the scanned image.
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Loading original documents into the Automatic Document Feeder
You can load up to 25 sheets of an original document into the Automatic Document Feeder (ADF) for scanning,
copying, and faxing. You can load A4-, letter-, or legal-size paper into the ADF.
Notes:
• Use only new, unwrinkled paper that is not curled.
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine
clippings) into the ADF. Place these items on the scanner glass.
1 Adjust the paper guide on the ADF tray to the width of the original document.
2 Fan the original document.
Using Fax
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3 Load the original document faceup and top edge first into the ADF until you hear a beep.
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The document feeds into the ADF.
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Note: Preview is not supported when using the ADF. You can preview one page at a time when using the scanner.
Automatic Document Feeder (ADF) paper capacity
Load up to Make sure
25 sheets of:
• Letter-size paper
• A4-size paper
• Legal-size paper
• You adjust the paper guide on the ADF tray to the width of the
original document.
• The original document is loaded faceup, top edge first, until
you hear a beep.
• The paper size fits within these dimensions:
Width:
– 210.0 mm–215.9 mm
– 8.25 in.–8.5 in.
Length:
– 279.4 mm–355.6 mm
– 11.0 in.–14.0 in.
• You allow preprinted media to dry thoroughly before loading
into the ADF.
• You do not use media printed with metallic ink particles.
• You avoid embossed designs.
Using Fax
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Sending a fax
Sending a fax using the printer control panel
1 Make sure the printer is on and is connected to a working telephone line.
2 Load an original document faceup into the Automatic Document Feeder (ADF) or facedown on the scanner glass.
Notes:
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine
clippings) into the ADF. Place these items on the scanner glass.
• Adjust the paper guide on the ADF tray to the width of the original document.
• When using the scanner glass, close the top cover to avoid dark edges on the scanned image.
3 From the printer control panel, press .
4 Enter a fax number, or press Address Book to select a number from the Speed Dial or Group Dial list.
Notes:
• You can include a calling card number as part of the fax number.
• A fax number can include up to 64 numbers, commas, periods, and/or the symbols * or #.
5 If you want to send a fax to a group of numbers (broadcast fax):
a Press OK.
b Repeat step 4, and press OK until a maximum of 30 fax numbers have been entered.
6 Press .
Sending a fax while listening to a call (On Hook Dial)
The manual dialing feature lets you dial a telephone number while listening to the call through a speaker on the
printer. It is useful when you must navigate an automated answering system or enter a calling card number before
sending your fax.
1 Make sure the printer is on and is connected to a working telephone line.
2 Load an original document faceup into the Automatic Document Feeder (ADF) or facedown on the scanner glass.
Notes:
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine
clippings) into the ADF. Place these items on the scanner glass.
• Adjust the paper guide on the ADF tray to the width of the original document.
• When using the scanner glass, close the top cover to avoid dark edges on the scanned image.
3 From the printer control panel, press Dialtone.
You can now hear the dial tone of the telephone line.
Note: The Dialtone button will be active only when the fax modem is idle, or when the printer is not sending or
receiving a fax.
4 Press the keypad numbers to navigate through an automated answering system.
5 Enter a fax number.
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34
Notes:
• You can include a calling card number as part of the fax number.
• A fax number can include up to 64 numbers, commas, periods, and/or the symbols * or #.
• Only one fax number can be entered for On Hook Dial.
6 Press .
Sending a broadcast fax at a scheduled time
You can send a fax to a combination of up to 30 people or groups at a time you choose.
1 Make sure the printer is on and is connected to a working telephone line.
2 Load an original document faceup into the ADF or on the scanner glass.
Notes:
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine
clippings) into the ADF. Place these items on the scanner glass.
• Adjust the paper guide on the ADF tray to the width of the original document.
• When using the scanner glass, close the top cover to avoid dark edges on the scanned image.
3 From the printer control panel, press .
4 Press the up or down arrow button until Schedule Fax is highlighted.
5 Press the left or right arrow button until Send Later appears, and then press OK.
6 Enter the time you want to send the fax, and then press OK.
7 If the printer is not set to the 24-hour mode, press the up or down arrow button to select AM or PM, and then
press OK to save the setting.
8 Enter a fax number, or press Address Book to select a number from the Speed Dial or Group Dial list.
9 If needed, repeat step 7 and press OK until a maximum of 30 fax numbers have been entered.
10 Press .
Note: At the designated time, the fax numbers are dialed and the fax is sent to all of the designated fax numbers. If
the fax transmission is unsuccessful to any of the numbers on the broadcast list, then the unsuccessful numbers will
be dialed again.
Receiving a fax
Receiving a fax automatically
1 Make sure the printer is on and is connected to a working phone line.
2 Make sure that Auto Answer is on.
To check if Auto Answer is on:
a From the printer control panel, press .
b Press the up or down arrow button until Fax Setup is highlighted, and then press OK.
Using Fax
35
c Press the up or down arrow button until Ringing and Answering is highlighted, and then press OK.
d Press the up or down arrow button until Auto Answer is highlighted, and then press OK.
e Press the up or down arrow button until On is highlighted, and then press OK to save the setting.
3 Set the number of times the telephone rings before the printer automatically receives faxes:
a Press the up or down arrow button until Pick-up On is highlighted, and then press OK.
b Press the up or down arrow button until the setting you want is highlighted, and then press OK to save the
setting.
When the number of rings you set is detected, the printer automatically receives the incoming fax.
Receiving a fax manually
1 Make sure the printer is on and is connected to a working telephone line.
2 Make sure that Auto Answer is off.
3 To receive the fax, press or press * 9 * on the telephone after you answer it and hear fax tones.
4 Hang up the telephone.
The printer receives the fax.
Receiving a fax with an answering machine
1 Make sure that Auto Answer is on.
2 Make sure you have set the number of times the telephone rings before receiving a fax automatically.
When a telephone ring is detected, the answering machine picks up the call.
• If the printer detects a fax, it receives the fax and disconnects the answering machine.
• If the printer does not detect a fax, the answering machine receives the call.
3 Set the answering machine to answer incoming calls before the printer does.
For example, if you set the answering machine to answer calls after three rings, set the printer to answer calls
after five rings.
Forwarding faxes
Use the fax-forwarding feature if you are going to be away, but still want to receive your faxes. There are three
fax-forwarding values or settings:
• Off—(Default)
• Forward—The printer sends the fax to the designated fax number.
• Print & Forward—The printer prints the fax and then sends it to the designated fax number.
To set up fax forwarding:
1 Make sure the printer is on and is connected to a working telephone line.
2 From the printer control panel, press .
3 Press the up or down arrow button until Fax Setup is highlighted, and then press OK.
4 Press the up or down arrow button until Ringing and Answering is highlighted, and then press OK.
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36
5 Press the up or down arrow button until Fax Forward is highlighted, and then press OK.
6 Enter the number to which you want to forward the fax, and then press OK.
Printing a fax on both sides of the paper
1 From the printer control panel, press .
2 Press the up or down arrow button until Fax Setup is highlighted, and then press OK.
3 Press the up or down arrow button until Fax Printing is highlighted, and then press OK.
4 Press the up or down arrow button until 2-Sided Faxes is highlighted.
5 Press the up or down arrow button until the setting you want is highlighted, and then press OK.
Customizing fax settings
Setting up the Address Book
1 From the printer control panel, press .
2 Press the up or down arrow button until Fax Setup is highlighted, and then press OK.
3 Press the up or down arrow button until Address Book is highlighted, and then press OK.
4 To add a fax number to your Speed Dial list:
a Press the up or down arrow button until Add Entry is highlighted, and then press OK.
b Use the keypad numbers to enter the name of the person associated with the fax number in the Name field.
c Press the down arrow button once.
d Use the keypad numbers to enter the fax number in the Fax Number field, and then press OK.
e Add fax numbers as needed, following the steps above, on lines 2–89, and then press OK to save the entries.
5 To add a fax group:
a Press the up or down arrow button until Add Group is highlighted, and then press OK.
b Use the keypad numbers to enter a group name, and then press OK.
c Press the up or down arrow button until Enter Number is highlighted, and then press OK.
d Use the keypad numbers to enter up to 30 fax numbers for the group.
Note: You can also add fax numbers from the Address Book or Redial History.
e Add groups as needed, following the steps above, on lines 91–99, and then press OK to save the entries.
Notes:
• You can include a calling card number as part of the fax number.
• A fax number can include up to 64 numbers, commas, periods, spaces, and/or these symbols: * # + - ( ).
Using Fax
37
Setting up a dialing prefix
You can add a prefix to the beginning of each number dialed. The prefix can include up to eight numbers, commas,
periods, and/or these symbols: * # + - ( ).
1 From the printer control panel, press .
2 Press the up or down arrow button until Fax Setup is highlighted, and then press OK.
3 Press the up or down arrow button until Ringing and Answering is highlighted, and then press OK.
4 Press the up or down arrow button until Manual Pickup Code is highlighted.
5 Enter the prefix to be dialed before each telephone number, and then press OK to save the setting.
Setting up Caller ID
Caller ID is a service provided by some telephone companies that identifies the telephone number (and possibly the
name) of the person who is calling. If you subscribe to this service, it works with the printer. When you receive a fax,
the telephone number of the person who is sending you the fax appears on the display.
The printer supports two distinct Caller ID patterns: Pattern 1 (FSK) and Pattern 2 (DTMF). Depending on the country
or region you live in and the telecommunications company you subscribe to, you may need to switch the pattern to
display Caller ID information.
1 From the printer control panel, press .
2 Press the up or down arrow button until Fax Setup is highlighted, and then press OK.
3 Press the up or down arrow button until Ringing and Answering is highlighted, and then press OK.
4 Press the up or down arrow button until Caller ID Pattern is highlighted, and then press OK.
5 Press the up or down arrow button until the setting you want is highlighted, and then press OK to save the setting.
Setting the distinctive ring
Distinctive ring is a service provided by some telephone companies that assigns multiple phone numbers to a single
telephone line. If you subscribe to this service, you can program your printer to have a distinctive ring pattern and
phone number for incoming faxes.
1 From the printer control panel, press .
2 Press the up or down arrow button until Fax Setup is highlighted, and then press OK.
3 Press the up or down arrow button until Ringing and Answering is highlighted, and then press OK.
4 Press the up or down arrow button until Ring Pattern is highlighted.
5 Press the up or down arrow button until the ring pattern you want is highlighted, and then press OK.
Setting a fax manual answer code
1 From the printer control panel, press .
2 Press the up or down arrow button until Fax Setup is highlighted, and then press OK.
3 Press the up or down arrow button until Ringing and Answering is highlighted, and then press OK.
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38
4 Press the up or down arrow button until Manual Pickup Code is highlighted.
5 Enter the code you want to use.
Note: The code can include up to seven numbers, commas, periods, and/or these symbols: * # + - ( ).
6 Press OK to save the setting.
Setting up to fax while behind a PBX
If the printer is being used in a business or office, it may be connected to a Private Branch Exchange (PBX) telephone
system. Ordinarily, when dialing a fax number, the printer waits to recognize the dial tone and then dials the fax
number. However, this method of dialing may not work if the PBX telephone system uses a dial tone that is not
recognizable to most fax machines. The “Behind PBX (Dial Tone Detect Off)” feature enables the printer to dial the
fax number without waiting to recognize the dial tone.
1 From the printer control panel, press .
2 Press the up or down arrow button until Fax Setup is highlighted, and then press OK.
3 Press the up or down arrow button until Dialing and Sending is highlighted, and then click OK.
4 Press the up or down arrow button until
5 Press the up or down arrow button until Behind PBX (Dial Tone Detect Off) is highlighted, and then
press OK to save the setting.
Dial Method
is highlighted, and then press OK.
Managing faxes
Setting up a fax footer
1 From the printer control panel, press .
2 Press the up or down arrow button until Fax Setup is highlighted, and then press OK.
3 Press the up or down arrow button until Fax Printing is highlighted.
4 Press OK.
5 Press the up or down arrow button until Fax Footer is highlighted, and then press OK.
6 Press the up or down arrow button until On is selected, and then press OK.
7 During the initial setup of your printer, you were prompted to enter the date and time. If you have not entered
this information:
a Press twice.
b Press the up or down arrow button until Device Setup is highlighted, and then press OK.
c Press the up or down arrow button until Date/Time is highlighted, and then press OK.
d Enter the date using the keypad, and then press OK.
e Enter the time using the keypad, and then press OK.
f If the hour you entered is 12 or less, press the up or down arrow button until AM, PM, or 24hr appears, and
then press OK to save the setting.
Using Fax
39
Printing fax activity reports
You can print reports of faxes sent and/or received.
1 From the printer control panel, press .
2 Press the up or down arrow button until Fax Setup is highlighted, and then press OK.
3 Press the up or down arrow button until Reports is highlighted, and then press OK.
4 To print activity history, press the up or down arrow button until Print Activity Report is highlighted,
and then press OK.
5 To print sent fax history only, press the up or down arrow button until Print Send Log is highlighted, and
then press OK.
To print received fax history only, press the up or down arrow button until Print Receive Log is highlighted,
and then press OK.
To schedule printing of activity reports, select On Request or Every 40 Jobs.
Printing the Fax Settings List
1 From the printer control panel, press .
2 Press the up or down arrow button until Fax Setup is highlighted, and then press OK.
3 Press the up or down arrow button until Reports is highlighted, and then press OK.
4 Press the up or down arrow button until Print Settings List is highlighted, and then press OK.
The user default settings list prints, which lists each fax setting in the printer, the value it is set to, and its factory
default.
Blocking junk faxes
If you have Caller ID, you can block faxes sent from specific numbers and/or all faxes which do not include a Caller
ID number.
1 To turn on the Block List feature:
a From the printer control panel, press Setup.
b Press the up or down arrow button until Fax Setup is highlighted, and then press OK.
c Press the up or down arrow button until Fax Blocking is highlighted, and then press OK.
d Press the up or down arrow button until Turn On/Off is highlighted, and then press OK.
e Press the up or down arrow button until On is highlighted, and then press OK to save the setting.
2 To add each fax number you want to block:
a From the printer control panel, press .
b Press the up or down arrow button until Fax Setup is highlighted, and then press OK.
c Press the up or down arrow button until Fax Blocking is highlighted, and then press OK.
d Press the up or down arrow button until Add is highlighted, and then press OK.
e Use the keypad numbers to enter the name of the person associated with the fax number in the Name field.
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f Press the arrow button once.
g Use the keypad numbers to enter the fax number in the Fax Number field, and then press OK to save and exit.
3 To block faxes sent from an unidentified number (a number with no Caller ID):
a From the printer control panel, press .
b Press the up or down arrow button until Fax Setup is highlighted, and then press OK.
c Press the up or down arrow button until Fax Blocking is highlighted, and then press OK.
d Press the up or down arrow button until Block No ID is highlighted, and then press OK.
e Press the up or down arrow button until On is highlighted, and then press OK to save the setting.
4 If you want to print a list of blocked faxes:
a From the printer control panel, press .
b Press the up or down arrow button until Fax Setup is highlighted, and then press OK.
c Press the up or down arrow button until Fax Blocking is highlighted, and then press OK.
d Press the up or down arrow button until Print is highlighted, and then press OK to print the list.
Note: This feature is available only when there are blocked fax entries.
Blocking unwanted changes to fax settings
This feature blocks network users from changing fax settings.
1 From the printer control panel, press .
2 Press the up or down arrow button until Device Setup is highlighted, and then press OK.
3 Press the up or down arrow button until Host Fax Settings is highlighted, and then press OK.
4 Press the up or down arrow button until Block is selected, and then press OK to save the setting.
Using Fax
41
Ordering cartridges
Ordering print cartridges
Lexmark 7600 Series models
Item Part number Average cartridge standard page yield is up
Black cartridge 42A
Black cartridge
High yield black cartridge
Color cartridge 41A
Color cartridge
High yield color cartridge
Photo cartridge 40 Not applicable
1
Values obtained by continuous printing. Declared yield value in accordance with ISO/IEC 24711.
2
Licensed Return Program Cartridge
2
2
2
2
42
44XL
41
43XL
1
to
Page yield values available at
www.lexmark.com/pageyields.
Ordering cartridges
42
Troubleshooting
Using the printer troubleshooting software (Windows only)
The LexmarkTM Service Center provides step-by-step troubleshooting help and contains links to printer maintenance
tasks and customer support.
To open the Lexmark Service Center, use one of these methods:
Method 1 Method 2
If it appears on an error message dialog, click the For
additional assistance, use the Lexmark Service
Center link.
1 Do one of the following:
• In Windows Vista, click .
• In Windows XP and earlier, click Start.
2 Click All Programs or Programs, and then select the
printer program folder from the list.
3 Select Lexmark Service Center.
Setup troubleshooting
Incorrect language appears on the display
These are possible solutions. Try one of the following:
CHANGE THE LANGUAGE SELECTION DURING INITIAL SETUP
During initial setup, and every time you reset the printer to factory default settings, you will be asked to select a
language.
To select a language, press the up or down arrow button until the language that you want is highlighted, and then
press OK.
SELECT A DIFFERENT LANGUAGE AFTER INITIAL SETUP
1 From the printer control panel, press .
2 Press the down arrow button once, and then press OK twice.
3 Press the up or down arrow button until the language you want is highlighted, and then press OK.
4 If you are sure, press OK to change the language.
Troubleshooting
43
Power button is not lit
These are possible solutions. Try one or more of the following:
PRESS POWER BUTTON
Make sure the printer is on by pressing .
DISCONNECT AND RECONNECT THE POWER CORD
1 Disconnect the power cord from the wall outlet, and then from the printer.
2 Plug the cord all the way into the power supply on the printer.
1
2
3 Plug the cord into an electrical outlet that other electrical devices have been using.
4 If the light is not on, press .
Software did not install
If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as
a printer option when sending a print job, you can try uninstalling and reinstalling the software.
These are some other possible solutions. Try one or more of the following:
MAKE SURE YOUR OPERATING SYSTEM IS SUPPORTED
The following operating systems are supported: Windows Vista, Windows XP, Windows 2000 with Service Pack 3
or later, and Mac OS X versions 10.5, 10.4 and 10.3.
CHECK THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS LISTED ON THE
PRINTER
BOX
CHECK THE USB CONNECTION
1 Check the USB cable for any obvious damage. If the cable is damaged, use a new one.
2 Firmly plug the square end of the USB cable into the back of the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with the
USB symbol.
Troubleshooting
44
RECONNECT THE POWER SUPPLY
1 Press to turn the printer off.
2 Disconnect the power cord from the wall outlet.
3 Gently remove the power supply from the printer.
4 Reconnect the power supply to the printer.
5 Plug the power cord into the wall outlet.
6 Press to turn the printer on.
TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS
1 Close all open programs.
2 Disable any security programs.
3 Do one of the following:
• In Windows Vista, click .
• In Windows XP and earlier, click Start.
4 Click Computer or My Computer.
5 Double-click the CD or DVD drive icon.
6 If necessary, double-click setup.exe.
7 Follow the instructions on the computer screen to install the software.
8 When the installation is completed, enable the security software again.
Removing and reinstalling the software
If the printer is not functioning properly, or if a communications error message appears when you try to use the
printer, then you may need to remove and reinstall the printer software.
Using Windows
1 Do one of the following:
• In Windows Vista, click .
• In Windows XP and earlier, click Start.
2 Click All Programs or Programs, and then select the printer program folder from the list.
3 Select Uninstall.
4 Follow the instructions on the computer screen to remove the printer software.
5 Restart the computer before reinstalling the printer software.
6 Click Cancel on all New Hardware Found screens.
7 Insert the installation CD, and then follow the instructions on the computer screen to reinstall the software.
If the install screen does not appear automatically after you restart your computer, do one of the following:
Troubleshooting
45
In Windows Vista
a
Click .
b In the Start Search box, type D:\setup.exe, where D is the letter of your CD or DVD drive.
In Windows XP and earlier
Click Start.
a
b Click Run.
c Type D:\setup.exe, where D is the letter of your CD or DVD drive.
Using Macintosh
1 Close all open software applications.
2 From the Finder desktop, double-click the printer folder.
3 Double-click the Uninstaller icon.
4 Follow the instructions on the computer screen to remove the printer software.
5 Restart the computer before reinstalling the printer software.
6 Insert the installation CD, and then follow the instructions on the computer screen to reinstall the software.
If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest software.
1 In all countries or regions except the United States, select your country or region.
2 Click the links for drivers or downloads.
3 Select your printer family.
4 Select your printer model.
5 Select your operating system.
6 Select the file that you want to download, and then follow the instructions on the computer screen.
Fax troubleshooting
Cannot send or receive a fax
These are possible solutions. Try one of the following:
CHECK MESSAGES
If an error message is displayed, follow the instructions on the error message dialog.
CHECK POWER
If the light is not on, then make sure that the power cord is properly connected to the printer and plugged into
a known working electrical outlet that other electrical devices have been using.
Troubleshooting
46
CHECK CABLE CONNECTIONS
Make sure cable connections for the following hardware are secure, if applicable:
• Power supply
• Telephone
• Handset
• Answering machine
CHECK THE TELEPHONE WALL JACK
1 Plug a telephone into the wall jack.
2 Listen for a dial tone.
If you hear a dial tone, the wall jack is working.
3 If you do not hear a dial tone, plug a different telephone into the wall jack.
4 If you still do not hear a dial tone, plug a telephone into a different wall jack.
5 If you hear a dial tone, connect the printer to that wall jack.
REVIEW DIGITAL PHONE SERVICE CHECKLIST
The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone
services can be used.
• If you are using an ISDN telephone service, connect the printer to an analog telephone port (an R-interface
port) on an ISDN terminal adapter. For more information and to request an R-interface port, contact your ISDN
provider.
• If you are using DSL, connect to a DSL filter or router that will support analog use. For more information, contact
your DSL provider.
• If you are using a PBX telephone service, make sure you are connecting to an analog connection on the PBX.
If none exists, consider installing an analog telephone line for the fax machine. For more information on faxing
when using a PBX telephone service, see the instructions for setting up the printer to fax while behind a PBX.
VERIFY DIAL TONE
• Place a test call to the telephone number to which you want to send a fax to make sure that it is working
correctly.
• If the telephone line is being used by another device, wait until the other device is finished before sending a
fax.
• If you are using the On Hook Dial feature, turn up the volume to verify a dial tone.
DISCONNECT OTHER EQUIPMENT TEMPORARILY
To ensure the printer is working correctly, connect it directly to the telephone line. Disconnect any answering
machines, computers with modems, or telephone line splitters.
CHECK FOR PAPER JAMS
Check for and clear any paper jams.
Troubleshooting
47
DISABLE CALL WAITING TEMPORARILY
Call Waiting can disrupt fax transmissions. Disable this feature before sending or receiving a fax. Call your telephone
company to obtain the keypad sequence for temporarily disabling Call Waiting.
DO YOU HAVE VOICE MAIL SERVICE?
Voice Mail offered through your local telephone company may disrupt fax transmissions. To enable both Voice
Mail and the printer to answer calls:
• See the instructions for setting the distinctive ring. Setting selections include single ring, double ring, triple
ring, and any ring.
• Consider adding a second telephone line for the printer.
CHECK COUNTRY CODE
Make sure the country code has been set for the country or region where you are operating the printer:
1 From the printer control panel, press .
2 Press the up or down arrow button until Device Setup is highlighted, and then press OK.
3 Press the up or down arrow button until Country is highlighted, and then press OK.
4 If the country or region name is correct, press OK to save the setting.
5 If you want to change the country or region, press the up or down arrow button until the country or region
where you are operating the printer is highlighted, and then press OK to save the setting.
IS YOUR PRINTER MEMORY FULL?
1 Dial the receiving number.
2 Scan the original document one page at a time.
Can send but not receive faxes
These are possible causes and solutions. Try one or more of the following:
LOAD PAPER
Load paper to print any faxes that have been stored in the printer.
MAKE SURE THE AUTO ANSWER IS ON
If the Auto Answer light is on:
• The printer will answer after the preset number of telephone rings.
• If you are using a distinctive ring, see the instructions for setting a distinctive ring.
1 From the printer control panel, press .
2 Press the up or down arrow button until Fax Setup is highlighted, and then press OK.
3 Press the up or down arrow button until Ringing and Answering is highlighted, and then press OK.
Troubleshooting
48
4 Press the up or down arrow button until Auto Answer is highlighted, and then press OK.
5 Press the up or down arrow button until On is highlighted, and then press OK to save the setting.
CHECK INK
Check the ink levels, and install a new cartridge if necessary.
CHECK WHETHER FAX FORWARDING IS SELECTED
1 From the printer control panel, press .
2 Press the up or down arrow button until Fax Setup is highlighted, and then press OK.
3 Press the up or down arrow button until Ringing and Answering is highlighted , and then press OK.
4 Press the up or down arrow button until Fax Forward is highlighted, and then press OK.
5 To turn off Fax Forwarding, press the up or down arrow button until Off is highlighted, and then press OK.
Can receive but not send faxes
These are possible solutions. Try one or more of the following:
CHECK MODE SELECTION
To make sure that the printer is set for faxing, check to see if the light is on.
If the
light is not on, press on the printer control panel.
CHECK DOCUMENT PLACEMENT
Load the original document faceup in the Automatic Document Feeder (ADF) or facedown in the upper left corner
of the scanner glass.
CHECK THE DIAL PREFIX SETTING
1 From the printer control panel, press .
2 Press the up or down arrow button until Fax Setup is highlighted, and then press OK.
3 Press the up or down arrow button until Dialing and Sending is highlighted, and then press OK.
4 Press the up or down arrow button until Dial Prefix is highlighted, and then press OK.
5 To change the setting, press the up or down arrow button until Create is highlighted, and then press OK.
6 Using the keypad, enter the prefix to be dialed before each telephone number, and then press OK to save the
setting.
CHECK SPEED DIAL NUMBER
• Check to make sure Speed Dial has been programmed for the number that you want to dial. For more
information, see the instructions for setting up Speed Dial.
• As an alternative, dial the telephone number manually.
Troubleshooting
49
MAKE SURE THE PRINTER DETECTS DIAL TONE
• See the instructions for sending a fax while listening to a call (on hook dial).
• Check the Dial Method setting.
1 Listen for a dial tone. If you hear a dial tone but the printer hangs up without dialing, this means it did not
recognize the dial tone.
2 From the printer control panel, press .
3 Press the up or down arrow button until Fax Setup is highlighted, and then press OK.
4 Press the up or down arrow button until Dialing and Sending is highlighted, and then press OK.
5 Press the up or down arrow button until Dial Method is highlighted, and then press OK.
6 Press the up or down arrow button until Behind PBX (Dial Tone Detect Off) is highlighted,
and then press OK to save the setting.
Printer receives a blank fax
These are possible causes and solutions. Try one or more of the following:
CHECK ORIGINAL DOCUMENT
Ask the sender to verify the original document was loaded correctly.
CHECK INK
Check the ink levels, and install a new print cartridge if necessary.
CHECK CARTRIDGES
1 Remove the print cartridges.
2 Make sure the sticker and tape have been removed.
1
3 Reinsert the print cartridges.
2
Received fax has poor print quality
These are possible solutions. Try one or more of the following:
REVIEW CHECKLIST FOR SENDER
• Check that the quality of the original document is satisfactory.
• Resend the fax. There may have been a problem with the quality of the telephone line connection.
• Increase the fax scan resolution.
Troubleshooting
50
CHECK INK
Check the ink levels, and install a new print cartridge if necessary.
DECREASE THE TRANSMISSION SPEED
1 From the printer control panel, press .
2 Press the up or down arrow button until Fax Setup is highlighted, and then press OK.
3 Press the up or down arrow button until Dialing and Sending is highlighted, and then press OK.
4 Press the up or down arrow button until Max Send Speed is highlighted, and then press OK.
5 Press the up or down arrow button to select a lower transmission speed, and then press OK.
6 Press .
7 Resend the fax.
8 If the problem persists, repeat step 1 through step 5 to resend the fax at successively lower transmission speeds.
Note: 2400 bps is the lowest transmission speed.
Notes:
• The lower the transmission speed, the longer it will take your fax to print.
• This solution will reduce the speed for future faxes until you reset the transmission speed.
Caller ID information is not displayed
ALLER ID PATTERN MAY NOT BE SET CORRECTLY
C
The printer supports two distinct Caller ID patterns: Pattern 1 (FSK) and Pattern 2 (DTMF). Depending on the country
or region you live in and the telecommunications company you subscribe to, you may need to switch the pattern
for the printer to display Caller ID information. For more information, see the instructions for setting up Caller ID.
Fax Error
The fax machines have stopped communicating.
Resend the fax. There may have been a problem with the quality of the telephone line connection.
Fax Mode Unsupported
The receiving fax machine does not support the type of fax you attempted to send. If it does not support:
• Your scan resolution—lower the scan resolution.
1 From the printer control panel, press .
2 Press the up or down arrow button until Quality is highlighted.
3 Press the left or right arrow button until a lower quality appears.
4 Press OK.
• Legal-size paper—reformat the document on letter-size paper.
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Remote Fax Error
These are possible causes and solutions. Try one or more of the following:
CHECK PHONE LINE
Resend the fax. There may have been a problem with the quality of the telephone line connection.
LOWER THE TRANSMISSION SPEED
1 From the printer control panel, press .
2 Press the up or down arrow button until Fax Setup is highlighted, and then press OK.
3 Press the up or down arrow button until Dialing and Sending is highlighted, and then press OK.
4 Press the up or down arrow button until Max Send Speed is highlighted, and then press OK.
5 Press the up or down arrow button to select a lower transmission speed, and then press OK.
6 Press .
7 Resend the fax.
8 If the problem persists, repeat step 1 through step 5 to resend the fax at successively lower transmission speeds.
Note: 2400 bps is the lowest transmission speed.
Notes:
• The lower the transmission speed, the longer it will take your fax to print.
• This solution will reduce the speed for future faxes until you reset the transmission speed.
Phone Line Busy
These are possible causes and solutions. Try one or more of the following:
CHANGE REDIAL SETTINGS
The printer automatically redials three times at 2-minute intervals. You can change the default settings to redial
up to five times at intervals up to 8 minutes.
To change the redial settings:
1 From the printer control panel, press .
2 Press the up or down arrow button until Fax Setup is highlighted, and then press OK.
3 Press the up or down arrow button until Dialing and Sending is highlighted, and then press OK.
4 To change the number of times the printer will redial:
a Press the up or down arrow button until Redial Attempts is highlighted, and then press OK.
b Press the up or down arrow button until the setting you want is highlighted, and then press OK.
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52
5 To change the length of time between redials:
a Press the up or down arrow button until Redial Time is highlighted, and then press OK.
b Press the up or down arrow button until the setting you want is highlighted, and then press OK.
SCHEDULE TO RESEND FAX AT A LATER TIME
See the instructions on sending a broadcast fax at a scheduled time.
Phone Line Error
These are possible causes and solutions. Try one or more of the following:
REVIEW DIGITAL PHONE SERVICE CHECKLIST
The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone
services can be used.
• If you are using an ISDN telephone service, connect the printer to an analog telephone port (an R-interface
port) on an ISDN terminal adapter. For more information and to request an R-interface port, contact your ISDN
provider.
• If you are using DSL, connect to a DSL filter or router that will support analog use. For more information, contact
your DSL provider.
• If you are using a PBX telephone service, make sure you are connecting to an analog connection on the PBX.
If none exists, consider installing an analog telephone line for the fax machine. For more information on faxing
when using a PBX telephone service, see the instructions for setting up to fax while behind a PBX.
CHECK PHONE LINE
If the telephone line is being used by another device, wait until the other device is finished before sending the fax.
CHECK CABLE CONNECTIONS
Make sure cable connections for the following hardware are secure, if applicable:
• Power supply
• Telephone
• Handset
• Answering machine
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Notices
Edition notice
May 2008
The following paragraph does not apply to any country where such provisions are inconsistent with local
law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND,
EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in
certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in later editions. Improvements or changes in the products
or the programs described may be made at any time.
References in this publication to products, programs, or services do not imply that the manufacturer intends to make
these available in all countries in which it operates. Any reference to a product, program, or service is not intended
to state or imply that only that product, program, or service may be used. Any functionally equivalent product,
program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation
and verification of operation in conjunction with other products, programs, or services, except those expressly
designated by the manufacturer, are the user’s responsibility.
For Lexmark technical support, visit support.lexmark.com.
For information on supplies and downloads, visit www.lexmark.com.
If you don't have access to the Internet, you can contact Lexmark by mail:
Lexmark International, Inc.
Bldg 004-2/CSC
740 New Circle Road NW
Lexington, KY 40550
USA
© 2008 Lexmark International, Inc.
All rights reserved.
UNITED STATES GOVERNMENT RIGHTS
This software and any accompanying documentation provided under this agreement are commercial computer
software and documentation developed exclusively at private expense.
Trademarks
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United
States and/or other countries.
All other trademarks are the property of their respective owners.
Notices
54
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