Lexmark MS711DN User Manual

MS710 Series

User's Guide

June 2017 www.lexmark.com

Machine type(s):

4063

Model(s):

832, 835

Contents 2

Safety information........................................................................................ 5

Conventions.......................................................................................................................................................... 5

Learning about the printer...........................................................................7

Finding information about the printer.............................................................................................................7

Selecting a location for the printer..................................................................................................................8

Printer conﬁgurations......................................................................................................................................... 9

Using the printer control panel........................................................................................................................11

Understanding the colors of the Sleep button and indicator lights......................................................12

Additional printer setup..............................................................................13

Installing internal options................................................................................................................................. 13

Installing hardware options............................................................................................................................ 30

Attaching cables................................................................................................................................................34

Setting up the printer software......................................................................................................................36

Networking..........................................................................................................................................................37

Verifying printer setup.......................................................................................................................................41

Loading paper and specialty media.........................................................42

Setting the paper size and type.................................................................................................................... 42

Conﬁguring Universal paper settings.......................................................................................................... 42

Loading the 250‑ or 550‑sheet tray.............................................................................................................42

Loading the 2100‑sheet tray.......................................................................................................................... 49

Loading the multipurpose feeder................................................................................................................. 55

Linking and unlinking trays.............................................................................................................................60

Paper and specialty media guide............................................................. 62

Using specialty media......................................................................................................................................62

Paper guidelines................................................................................................................................................63

Supported paper sizes, types, and weights...............................................................................................66

Printing..........................................................................................................71

Printing a document...........................................................................................................................................71

Printing from a ﬂash drive................................................................................................................................72

Printing from a mobile device.........................................................................................................................74

Contents 3

Printing conﬁdential and other held jobs....................................................................................................74

Printing information pages..............................................................................................................................76

Canceling a print job.........................................................................................................................................76

Understanding the printer menus............................................................ 77

Menus list.............................................................................................................................................................77

Paper menu.........................................................................................................................................................78

Reports menu.....................................................................................................................................................88

Network/Ports menu.........................................................................................................................................89

Security menu...................................................................................................................................................102

Settings menu...................................................................................................................................................105

Help menu......................................................................................................................................................... 123

Saving money and the environment...................................................... 125

Saving paper and toner..................................................................................................................................125

Saving energy...................................................................................................................................................125

Recycling............................................................................................................................................................128

Securing the printer..................................................................................130

Using the security lock feature.................................................................................................................... 130

Statement of Volatility.....................................................................................................................................130

Erasing volatile memory..................................................................................................................................131

Erasing non‑volatile memory......................................................................................................................... 131

Erasing printer hard disk memory............................................................................................................... 132

Conﬁguring printer hard disk encryption...................................................................................................132

Finding printer security information............................................................................................................ 133

Maintaining the printer.............................................................................134

Cleaning the printer.........................................................................................................................................134

Checking the status of parts and supplies................................................................................................135

Ordering supplies.............................................................................................................................................137

Storing supplies................................................................................................................................................139

Replacing supplies.......................................................................................................................................... 140

Moving the printer........................................................................................................................................... 149

Managing the printer................................................................................152

Finding advanced networking and administrator information.............................................................152

Accessing the remote control panel...........................................................................................................152

Contents 4

Modifying conﬁdential print settings.......................................................................................................... 152

Copying printer settings to other printers.................................................................................................153

Restoring factory default settings................................................................................................................153

Clearing jams.............................................................................................154

Avoiding jams....................................................................................................................................................154

Identifying jam locations................................................................................................................................156

Paper jam in the front door........................................................................................................................... 158

Paper jam in the rear door.............................................................................................................................159

Paper jam in the standard bin.......................................................................................................................162

Paper jam in the duplex unit.........................................................................................................................162

Paper jam in trays............................................................................................................................................ 163

Paper jam in the multipurpose feeder........................................................................................................164

Paper jam in the staple ﬁnisher....................................................................................................................165

Staple jam in the ﬁnisher................................................................................................................................167

Paper jam in the output expander...............................................................................................................170

Paper jam in the mailbox.................................................................................................................................171

Troubleshooting........................................................................................ 173

Understanding the printer messages.........................................................................................................173

Solving printer problems.................................................................................................................................191

Solving print problems..................................................................................................................................200

Embedded Web Server does not open.................................................................................................... 227

Contacting customer support......................................................................................................................228

Notices.......................................................................................................229

Product information........................................................................................................................................229

Edition notice................................................................................................................................................... 229

Power consumption........................................................................................................................................234

Index.......................................................................................................... 240

Safety information 5

Safety information

Conventions

Note: A note identiﬁes information that could help you.

Warning: A warning identiﬁes something that could damage the product hardware or software.

CAUTION: A caution indicates a potentially hazardous situation that could injure you.

Dierent types of caution statements include:

CAUTION—POTENTIAL INJURY: Indicates a risk of injury.

CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.

CAUTION—HOT SURFACE: Indicates a risk of burn if touched.

CAUTION—TIPPING HAZARD: Indicates a crush hazard.

CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to

an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of ﬁre, property damage, or poor printer performance.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near water or wet locations.

CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those speciﬁed in the User’s Guide may result in hazardous radiation exposure.

This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions.

CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local regulations.

This equipment is not suitable for use in locations where children are likely to be present.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.

Safety information 6

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.

CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage:

• Turn o the printer, and then unplug the power cord from the electrical outlet.

• Disconnect all cords and cables from the printer.

• If two or more optional ﬁnishers are installed, then remove the ﬁnishers individually from the printer.

Notes:

– Make sure to remove the topmost ﬁnisher ﬁrst. – To remove the ﬁnisher, hold the ﬁnisher on both sides, and then lift the latches to unlock the ﬁnisher.

• If the printer does not have a caster base but is conﬁgured with optional trays, then remove the trays.

Note: Slide the latch on the right side of the optional tray toward the front of the tray until it clicks into place.

• Use the handholds located on both sides of the printer to lift it.

• Make sure your

ﬁngers

are not under the printer when you set it down.

• Make sure there is adequate clearance around the printer.

• Use only the power cord provided with this product or the manufacturer's authorized replacement.

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports.

This product is designed, tested, and approved to meet strict global safety standards with the use of speciﬁc manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts.

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of ﬁre or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.

Refer service or repairs, other than those described in the user documentation, to a service representative.

CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as a power cord, a fax feature or USB cable, during a lightning storm.

CAUTION—TIPPING HAZARD: Floor-mounted conﬁgurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar conﬁguration, then you may need additional furniture. For more information, see

SAVE THESE INSTRUCTIONS.

www.lexmark.com/multifunctionprinters.

Learning about the printer 7

Learning about the printer

Finding information about the printer

What are you looking for? Find it here

Initial setup instructions:

• Connecting the printer

• Installing the printer software

Additional setup and instructions for using the printer:

• Selecting and storing paper and specialty media

• Loading paper

• Conﬁguring printer settings

Setup documentation—The setup documentation came with the printer and is also available at

http://support.lexmark.com.

User's Guide and Quick Reference Guide—The guides are available at

Note: These guides are also available in other languages.

http://support.lexmark.com.

• Viewing and printing documents and photos

• Setting up and using the printer software

• Conﬁguring the printer on a network

• Caring for and maintaining the printer

• Troubleshooting and solving problems

Information on setting up and conﬁguring the accessibility features of your printer

Help using the printer software Windows or Mac Help—Open a printer software

Lexmark Accessibility Guide—This guide is available

http://support.lexmark.com.

program or application, and then click Help.

Click

Notes:

to view context‑sensitive information.

• Help is automatically installed with the printer

software.

• The printer software is located in the printer

program folder or on the desktop, depending on your operating system.

Learning about the printer 8

What are you looking for? Find it here

The latest supplemental information, updates, and customer support:

• Documentation

• Driver downloads

• Live chat support

• E‑mail support

• Voice support

Lexmark support Web site—

http://support.lexmark.com

Note: Select your country or region, and then select

your product to view the appropriate support site. Support telephone numbers and hours of operation

for your country or region can be found on the support Web site or on the printed warranty that came with your printer.

Record the following information (located on the store receipt and at the back of the printer), and have it ready when you contact customer support so that they may serve you faster:

• Machine Type number

• Serial number

• Date purchased

• Store where purchased

Warranty information Warranty information varies by country or region:

• In the U.S.—See the Statement of Limited

Warranty included with this printer, or go to

http://support.lexmark.com.

• In other countries and regions—See the printed

warranty that came with this printer.

Selecting a location for the printer

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or

more trained personnel to lift it safely.

When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any options, then leave enough room for them also. It is important to:

• Set up the printer near a properly grounded and easily accessible electrical outlet.

• Make sure airﬂow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical

Committee 156 standard.

• Provide a ﬂat, sturdy, and stable surface.

• Keep the printer: – Clean, dry, and free of dust. – Away from stray staples and paper clips. – Away from the direct airﬂow of air conditioners, heaters, or ventilators. – Free from direct sunlight and humidity extremes.

• Observe the recommended temperatures and avoid ﬂuctuations:

Ambient temperature 15.6 to 32.2°C (60 to 90°F)

Storage temperature -40 to 43°C (-40 to 110°F)

• Allow the following recommended amount of space around the printer for proper ventilation:

Learning about the printer 9

1 Right side 305 mm (12 in.)

2 Front 508 mm (20 in.)

3 Left side 305 mm (12 in.)

4 Rear 305 mm (12 in.)

5 Top 115 mm (4.5 in.)

Printer conﬁgurations

Basic model

1 Standard bin

2 Printer control panel

3 Multipurpose feeder

4 Standard 250‑ or 550‑sheet tray (Tray 1)

Learning about the printer 10

Fully conﬁgured model

CAUTION—TIPPING HAZARD: Floor-mounted

You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar conﬁguration, then you may need additional furniture. For more information, see

The following illustration shows the maximum number of optional ﬁnishers and trays that are supported by the printer. For more information on other conﬁgurations, visit

www.lexmark.com/multifunctionprinters.

conﬁgurations

www.lexmark.com/multifunctionprinters.

require additional furniture for stability.

Hardware option Alternative hardware option

1 Staple ﬁnisher

• Output expander

• 4‑bin mailbox

• Staple, hole punch ﬁnisher

2 4‑bin mailbox

• Output expander

• High‑capacity output expander

• Staple, hole punch ﬁnisher

3 Caster base None

4 2100‑sheet tray None

5 550‑sheet tray 250‑sheet tray

6 250‑sheet tray 550‑sheet tray

7 4‑bin mailbox Output expander

8 Output expander 4‑bin mailbox

Learning about the printer 11

The staple, hole punch ﬁnisher must not be combined with any other output option.

In a conﬁguration with two or more optional ﬁnishers:

• The staple ﬁnisher must always be on top.

• The high‑capacity output expander must always be at the bottom.

• The output expander is the only option that can be placed on top of the high‑capacity output expander.

• The output expander and mailbox may be installed in any order.

When using optional trays:

• Always use a caster base when the printer is conﬁgured with a 2100‑sheet tray.

• The 2100‑sheet tray must always be at the bottom of a conﬁguration.

• A maximum of four optional trays may be conﬁgured with the printer.

• The optional 250‑ and 550‑sheet trays may be installed in any order.

Using the printer control panel

Use the To

1 Display

• View the printer status.

• Set up and operate the printer.

2 Select button Submit changes made in the printer settings.

3 Arrow buttons Scroll up and down or left and right.

4 Keypad Enter numbers, letters, or symbols.

5 Sleep button Enable Sleep mode or Hibernate mode.

Do the following to wake the printer from Sleep mode:

• Press any hard button.

• Pull out Tray 1 or load paper in the multipurpose feeder.

• Open a door or cover.

• Send a print job from the computer.

• Perform a power‑on reset with the main power switch.

• Attach a device to the USB port on the printer.

6 Stop or Cancel button Stop all printer activity.

7 Back button Return to the previous screen.

Learning about the printer 12

Use the To

8 Home button Go to the home screen.

9 Indicator light Check the status of the printer.

10 USB port Connect a ﬂash drive to the printer.

Note: Only the front USB port supports ﬂash drives.

Understanding the colors of the Sleep button and indicator lights

The colors of the Sleep button and indicator lights on the control panel signify a printer status or condition.

Indicator light Printer status

O The printer is o or in Hibernate mode.

Blinking green The printer is warming up, processing data, or printing.

Solid green The printer is on, but idle.

Blinking red The printer requires user intervention.

Sleep button light Printer status

O The printer is o, idle, or in Ready state.

Solid amber The printer is in Sleep mode.

Blinking amber The printer is entering or waking from Hibernate mode.

Blinking amber for 0.1 second, then goes completely o for 1.9 seconds in a slow, pulsing pattern

The printer is in Hibernate mode.

Additional printer setup 13

Additional printer setup

Installing internal options

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware

or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.

Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors.

Available internal options

• Memory card – DDR3 DIMM – Flash memory

• Fonts

• Firmware cards – Forms and Bar Code – PRESCRIBE – IPDS

• Printer hard disk

• Lexmark – Parallel 1284-B interface – MarkNet – RS-232-C serial interface

Internal Solutions Ports (ISP)

N8350 802.11 b/g/n wireless printer server

Accessing the controller board

Note: This task requires a

‑head screwdriver.

ﬂat

Additional printer setup 14

1 Remove the controller board access cover.

2 Using a screwdriver, loosen the screws on the controller board shield.

Additional printer setup 15

3 Remove the shield.

4 Use the following illustration to locate the appropriate connector:

Warning—Potential Damage: Controller board electronic components are easily damaged by static

electricity. Touch a metal surface on the printer component or connector.

before touching any controller board electronic

ﬁrst

1 Lexmark Internal Solutions Port or printer hard disk connector

2 Option card connector

Additional printer setup 16

3 Memory card connector

5 Align the screws with the holes on the shield, and then reattach the shield.

Additional printer setup 17

6 Tighten the screws on the shield.

7 Reattach the access cover.

Installing a memory card

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware

Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch something metal on the printer components or connectors.

before touching any controller board electronic

ﬁrst

Additional printer setup 18

An optional memory card can be purchased separately and attached to the controller board.

1 Access the controller board.

For more information, see “Accessing the controller board” on page 13.

2 Unpack the memory card.

Warning—Potential Damage: Do not touch the connection points along the edge of the card. Doing so

may cause damage.

3 Align the notch (1) on the memory card with the ridge (2) on the connector.

4 Push the memory card straight into the connector, and then push the card toward the controller board wall

until it clicks into place.

5 Reattach the controller board shield, and then the controller board access cover.

Additional printer setup 19

Installing an Internal Solutions Port

The controller board supports one optional Lexmark Internal Solutions Port (ISP).

Note: This task requires a

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware

or memory devices sometime after setting up the printer, then turn the printer cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.

Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch something metal on the printer ﬁrst before touching any controller board electronic components or connectors.

‑head screwdriver.

ﬂat

and unplug the power

o,

1 Access the controller board.

For more information, see

2 If an optional printer hard disk is installed, then remove the printer hard disk

For more information, see

“Accessing the controller board” on page 13.

ﬁrst.

“Removing a printer hard disk” on page 28.

3 Unpack the ISP kit.

1 ISP solution

2 Screw for attaching the plastic bracket to the ISP

3 Screws for attaching the ISP mounting bracket to the controller board shield

4 Plastic bracket

Additional printer setup 20

4 Remove the metal cover from the ISP opening.

a Loosen the screw.

b Lift the metal cover, and then pull it out completely.

1 2 3

5 Align the posts of the plastic bracket with the holes on the controller board cage, and then press the plastic

bracket on the controller board cage until it clicks into place. Make sure the cables are neatly tucked under the plastic bracket.

Additional printer setup 21

6 Install the ISP on the plastic bracket.

Note: Hold the ISP at an angle over the plastic bracket so that any overhanging connectors will pass

through the ISP opening in the controller board cage.

7 Lower the ISP toward the plastic bracket until the ISP is seated between the guides of the plastic bracket.

Additional printer setup 22

8 Use the provided thumbscrew for the ISP to attach the plastic bracket to the ISP.

Note: Turn the screw clockwise, enough to hold the ISP in place, but do not tighten it yet.

9 Attach the two provided screws to secure the ISP mounting bracket to the controller board shield.

10 Tighten the thumbscrew that is attached to the ISP.

Warning—Potential Damage: Do not screw it on too tightly.

11 Connect the ISP solution interface cable into the receptacle of the controller board.

Note: The plugs and receptacles are color-coded.

Additional printer setup 23

Installing an optional card

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware

or memory devices sometime after setting up the printer, then turn the printer cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.

1 Access the controller board.

For more information, see

“Accessing the controller board” on page 13.

2 Unpack the optional card.

Warning—Potential Damage: Avoid touching the connection points along the edge of the card.

and unplug the power

o,

Additional printer setup 24

3 Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board.

4 Push the card ﬁrmly into place as shown in the illustration.

Warning—Potential Damage: Improper installation of the card may cause damage to the card and the

controller board.

Note: The entire length of the connector on the card must touch and be board.

ﬂushed

against the controller

5 Close the controller board access door.

Note: When the printer software and any hardware options are installed, it may be necessary to manually

add the options in the printer driver to make them available for print jobs. For more information, see

“Adding available options in the print driver” on page 36.

Installing a printer hard disk

Note: This task requires a ﬂat‑head screwdriver.

Additional printer setup 25

1 Access the controller board.

For more information, see

“Accessing the controller board” on page 13.

2 Unpack the printer hard disk.

3 Locate the appropriate connector on the controller board cage.

Note: If an optional ISP is currently installed, then the printer hard disk must be installed onto the ISP.

Additional printer setup 26

To install a printer hard disk onto the ISP:

a Remove the screws attached to the printer hard disk mounting bracket, and then remove the bracket.

b Align the standos of the printer hard disk to the holes in the ISP, and then press the printer hard disk

down until the standos are in place.

Installation warning: Hold only the edges of the printed circuit board assembly. Do not touch or press on the center of the printer hard disk. Doing so may cause damage.

c Insert the plug of the printer hard disk interface cable into the receptacle of the ISP.

Note: The plugs and receptacles are color‑coded.

Additional printer setup 27

4 Align the standos of the printer hard disk to the holes in the controller board cage, and then press the

printer hard disk down until the standos are in place.

Installation warning: Hold only the edges of the printed circuit board assembly. Do not touch or press on the center of the printer hard disk. Doing so may cause damage.

Note: Make sure the cables are neatly tucked under the printer hard disk.

5 Insert the plug of the printer hard disk interface cable into the receptacle of the controller board.

Note: The plugs and receptacles are color‑coded.

Additional printer setup 28

Removing a printer hard disk

Note: This task requires a ﬂat‑head screwdriver.

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware

Additional printer setup 29

1 Access the controller board.

For more information, see

“Accessing the controller board” on page 13.

2 Unplug the printer hard disk interface cable from the controller board, leaving the cable attached to the

printer hard disk. To unplug the cable, squeeze the paddle at the plug of the interface cable to disengage the latch before pulling out the cable.

3 Remove the screws holding the printer hard disk in place.

Additional printer setup 30

4 Remove the printer hard disk.

5 Set aside the printer hard disk.

Installing hardware options

Order of installation

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or

more trained personnel to lift it safely.

CAUTION—TIPPING HAZARD: Floor-mounted You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar conﬁguration, then you may need additional furniture. For more information, see

Install the printer and any hardware options you have purchased in the following order:

www.lexmark.com/multifunctionprinters.

conﬁgurations

• Caster base

• 2100‑sheet tray or spacer

• Optional 550‑ or 250‑sheet tray

• Printer

require additional furniture for stability.

For more information on installing a caster base, optional 550‑ or 250‑sheet tray, spacer, or 2100‑sheet tray, see the setup sheet that came with the option.

+ 217 hidden pages