Lexmark 13C1102, hn2, g01, g12, 13C1265 User Manual

X46x Series

User's Guide

February 2009 www.lexmark.com

Machine type(s):

7014, 4569, 4570
Model(s):

431, 636, 63W, n01, n02, g01, g02, n11, n12, g11, g12, hn1, hn2, wh1, wh2

Contents

Safety information...........................................................................15

Learning about the printer.............................................................17

Thank you for choosing this printer!............................................................................................................................17

Finding information about the printer........................................................................................................................17

Printer configurations........................................................................................................................................................18

Selecting a location for the printer...............................................................................................................................20

Basic functions of the scanner........................................................................................................................................21

Understanding the ADF and scanner glass................................................................................................................22

Understanding the printer control panel...................................................................................................................23

Understanding the home screen...................................................................................................................................24

Using the touch-screen buttons....................................................................................................................................25

Additional printer setup..................................................................29

Installing internal options................................................................................................................................................29

Available internal options............................................................................................................................................................ 29

Accessing the system board to install internal options.................................................................................................... 30

Installing a memory card ............................................................................................................................................................. 32

Installing a flash memory or firmware card........................................................................................................................... 34

Installing an Internal Solutions Port......................................................................................................................................... 36

Installing a printer hard disk ....................................................................................................................................................... 43

Installing a fax card ........................................................................................................................................................................ 47

Installing hardware options.............................................................................................................................................50

Installing a 250- or 550-sheet drawer ...................................................................................................................................... 50

Attaching cables..................................................................................................................................................................51

Verifying printer setup.......................................................................................................................................................52

Printing a menu settings page................................................................................................................................................... 52

Printing a network setup page .................................................................................................................................................. 53

Setting up the printer software......................................................................................................................................53

Installing printer software ........................................................................................................................................................... 53

Updating available options in the printer driver................................................................................................................. 54

Setting up wireless printing.............................................................................................................................................55

Follow these steps to set up your printer .............................................................................................................................. 55

Information you will need to set up the printer on a wireless network...................................................................... 55

Installing the printer on a wireless network (Windows) ................................................................................................... 56

Installing the printer on a wireless network (Macintosh)................................................................................................. 59

Installing the printer on a wired network...................................................................................................................63

Contents

2

Changing port settings after installing a new network Internal Solutions Port...........................................65

Setting up serial printing..................................................................................................................................................67

Minimizing your printer's environmental impact.....................70

Saving paper and toner.....................................................................................................................................................70

Using recycled paper..................................................................................................................................................................... 70

Conserving supplies....................................................................................................................................................................... 70

Saving energy.......................................................................................................................................................................71

Using Eco-Mode .............................................................................................................................................................................. 71

Adjusting Power Saver.................................................................................................................................................................. 72

Adjusting the brightness of the display ................................................................................................................................. 73

Setting the standard exit bin light............................................................................................................................................ 73

Recycling.................................................................................................................................................................................74

Recycling Lexmark products....................................................................................................................................................... 74

Recycling Lexmark packaging.................................................................................................................................................... 74

Returning Lexmark cartridges for reuse or recycling......................................................................................................... 75

Reducing printer noise......................................................................................................................................................75

Loading paper and specialty media.............................................77

Setting the Paper Size and Paper Type........................................................................................................................77

Configuring Universal paper settings..........................................................................................................................77

Avoiding jams.......................................................................................................................................................................78

Loading trays.........................................................................................................................................................................78

Using the multipurpose feeder......................................................................................................................................82

Linking and unlinking trays.............................................................................................................................................87

Linking trays...................................................................................................................................................................................... 87

Unlinking trays ................................................................................................................................................................................. 87

Assigning a custom paper type name..................................................................................................................................... 88

Changing a Custom Type <x> name ....................................................................................................................................... 88

Paper and specialty media guidelines.........................................90

Paper guidelines..................................................................................................................................................................90

Paper characteristics...................................................................................................................................................................... 90

Unacceptable paper ...................................................................................................................................................................... 91

Selecting paper................................................................................................................................................................................ 91

Using recycled paper and other office papers ..................................................................................................................... 91

Selecting preprinted forms and letterhead........................................................................................................................... 92

Storing paper.................................................................................................................................................................................... 92

Supported paper sizes, types, and weights...............................................................................................................93

Paper sizes supported by the printer ...................................................................................................................................... 93

Paper types and weights supported by the printer ........................................................................................................... 94

Contents

3

Paper capacities............................................................................................................................................................................... 95

Printing...............................................................................................96

Printing a document..........................................................................................................................................................96

Printing on both sides of the paper (duplexing)......................................................................................................96

Printing on specialty media.............................................................................................................................................97

Tips on using letterhead............................................................................................................................................................... 97

Tips on using transparencies ...................................................................................................................................................... 97

Tips on using envelopes............................................................................................................................................................... 97

Tips on using labels........................................................................................................................................................................ 98

Tips on using card stock ............................................................................................................................................................... 98

Printing confidential and other held jobs...................................................................................................................99

Holding jobs in the printer .......................................................................................................................................................... 99

Printing confidential and other held jobs from Windows .............................................................................................100

Printing confidential and other held jobs from a Macintosh computer...................................................................100

Printing from a flash drive..............................................................................................................................................101

Printing information pages...........................................................................................................................................102

Printing a font sample list..........................................................................................................................................................102

Printing a directory list................................................................................................................................................................102

Printing the print quality test pages......................................................................................................................................103

Canceling a print job........................................................................................................................................................103

Canceling a print job from the printer control panel ......................................................................................................103

Canceling a print job from the computer ............................................................................................................................103

Copying.............................................................................................105

Making copies....................................................................................................................................................................105

Making a quick copy....................................................................................................................................................................105

Copying using the ADF...............................................................................................................................................................105

Copying using the scanner glass ............................................................................................................................................106

Copying photos.................................................................................................................................................................106

Copying on specialty media..........................................................................................................................................106

Making transparencies................................................................................................................................................................106

Copying to letterhead.................................................................................................................................................................107

Customizing copy settings............................................................................................................................................107

Copying from one size to another..........................................................................................................................................107

Making copies using paper from a selected tray ..............................................................................................................107

Copying on both sides of the paper (duplexing) ..............................................................................................................108

Reducing or enlarging copies ..................................................................................................................................................108

Adjusting copy quality................................................................................................................................................................108

Collating copies.............................................................................................................................................................................109

Placing separator sheets between copies ...........................................................................................................................109

Copying multiple pages onto a single sheet ......................................................................................................................110

Contents

4

Creating a custom job (job build) ...........................................................................................................................................110

Pausing the current print job to make copies........................................................................................................111

Placing information on copies.....................................................................................................................................111

Placing the date and time at the top of each page..........................................................................................................111

Placing an overlay message on each page..........................................................................................................................112

Canceling a copy job........................................................................................................................................................112

Canceling a copy job while the document is in the ADF ...............................................................................................112

Canceling a copy job while copying pages using the scanner glass .........................................................................112

Canceling a copy job while the pages are being printed ..............................................................................................112

Understanding the copy screens and options.......................................................................................................113

Copy from ........................................................................................................................................................................................113

Copy to .............................................................................................................................................................................................113

Scale...................................................................................................................................................................................................113

Darkness...........................................................................................................................................................................................113

Content.............................................................................................................................................................................................113

Sides (Duplex) ................................................................................................................................................................................114

Collate...............................................................................................................................................................................................114

Options .............................................................................................................................................................................................114

Improving copy quality...................................................................................................................................................115

E-mailing..........................................................................................116

Getting ready to e-mail...................................................................................................................................................116

Enabling the e-mail function ....................................................................................................................................................116

Setting up the e-mail function .................................................................................................................................................117

Configuring the e-mail settings...............................................................................................................................................117

Creating an e-mail shortcut...........................................................................................................................................117

Creating an e-mail shortcut using the Embedded Web Server ...................................................................................117

Creating an e-mail shortcut using the touch screen........................................................................................................118

E-mailing a document.....................................................................................................................................................118

Sending an e-mail using the touch screen..........................................................................................................................118

Sending an e-mail using a shortcut number ......................................................................................................................118

Sending an e-mail using the address book .........................................................................................................................119

Customizing e-mail settings.........................................................................................................................................119

Adding e-mail subject and message information.............................................................................................................119

Changing the output file type..................................................................................................................................................120

Canceling an e-mail..........................................................................................................................................................120

Understanding e-mail options.....................................................................................................................................120

Original Size ....................................................................................................................................................................................120

Sides (Duplex) ................................................................................................................................................................................120

Orientation ......................................................................................................................................................................................121

Binding .............................................................................................................................................................................................121

E-mail Subject ................................................................................................................................................................................121

Contents

5

E-mail File Name............................................................................................................................................................................121

E-mail Message ..............................................................................................................................................................................121

Resolution........................................................................................................................................................................................121

Send As.............................................................................................................................................................................................121

Content.............................................................................................................................................................................................121

Advanced Options........................................................................................................................................................................122

Faxing...............................................................................................123

Getting the printer ready to fax...................................................................................................................................123

Setting up the printer to fax .....................................................................................................................................................123

Choosing a fax connection........................................................................................................................................................123

Connecting to an analog telephone line .............................................................................................................................124

Connecting to a DSL service .....................................................................................................................................................125

Connecting to a PBX or ISDN system.....................................................................................................................................125

Connecting to a distinctive ring service ...............................................................................................................................126

Connecting the printer and a telephone or answering machine to the same telephone line.........................126

Connecting to an adapter for your country or region.....................................................................................................128

Connecting to a computer with a modem..........................................................................................................................132

Enabling the fax function...........................................................................................................................................................133

Using the Embedded Web Server for fax setup.................................................................................................................134

Setting the date and time..........................................................................................................................................................134

Turning daylight saving time on or off .................................................................................................................................134

Sending a fax......................................................................................................................................................................135

Sending a fax using the printer control panel....................................................................................................................135

Sending a fax using the computer .........................................................................................................................................135

Creating shortcuts............................................................................................................................................................136

Creating a fax destination shortcut using the Embedded Web Server.....................................................................136

Creating a fax destination shortcut using the touch screen.........................................................................................136

Using shortcuts and the address book......................................................................................................................137

Using fax shortcuts.......................................................................................................................................................................137

Using the address book..............................................................................................................................................................137

Customizing fax settings................................................................................................................................................138

Changing the fax resolution .....................................................................................................................................................138

Making a fax lighter or darker ..................................................................................................................................................138

Sending a fax at a scheduled time..........................................................................................................................................138

Printing an incoming fax on both sides of the paper (duplexing)..............................................................................139

Viewing a fax log...........................................................................................................................................................................139

Blocking junk faxes.......................................................................................................................................................................139

Canceling an outgoing fax.............................................................................................................................................140

Canceling a fax while the original documents are still scanning ................................................................................140

Canceling a fax after the original documents have been scanned to memory .....................................................140

Understanding fax options............................................................................................................................................140

Original Size ....................................................................................................................................................................................140

Contents

6

Content.............................................................................................................................................................................................140

Sides (Duplex) ................................................................................................................................................................................141

Resolution........................................................................................................................................................................................141

Darkness...........................................................................................................................................................................................141

Advanced Options........................................................................................................................................................................141

Improving fax quality.......................................................................................................................................................142

Holding and forwarding faxes......................................................................................................................................142

Holding faxes..................................................................................................................................................................................142

Forwarding a fax ...........................................................................................................................................................................143

Scanning to an FTP address.........................................................144

Scanning to an FTP address..........................................................................................................................................144

Scanning to an FTP address using the keypad ..................................................................................................................144

Scanning to an FTP address using a shortcut number....................................................................................................144

Scanning to an FTP address using the address book ......................................................................................................145

Creating shortcuts............................................................................................................................................................145

Creating an FTP shortcut using the Embedded Web Server.........................................................................................145

Creating an FTP shortcut using the touch screen.............................................................................................................145

Understanding FTP options..........................................................................................................................................146

Original Size ....................................................................................................................................................................................146

Sides (Duplex) ................................................................................................................................................................................146

Orientation ......................................................................................................................................................................................146

Binding .............................................................................................................................................................................................146

Resolution........................................................................................................................................................................................146

Send As.............................................................................................................................................................................................146

Content.............................................................................................................................................................................................147

Advanced Options........................................................................................................................................................................147

Improving FTP quality.....................................................................................................................................................148

Scanning to a computer or flash drive......................................149

Scanning to a computer.................................................................................................................................................149

Understanding scan profile options..........................................................................................................................150

Quick Setup.....................................................................................................................................................................................150

Format Type....................................................................................................................................................................................150

Compression...................................................................................................................................................................................150

Default Content .............................................................................................................................................................................150

Color ..................................................................................................................................................................................................151

Original Size ....................................................................................................................................................................................151

Orientation ......................................................................................................................................................................................151

Duplex...............................................................................................................................................................................................151

JPEG Quality....................................................................................................................................................................................151

Darkness...........................................................................................................................................................................................151

Resolution........................................................................................................................................................................................151

Contents

7

Advanced Imaging .......................................................................................................................................................................151

Scanning to a flash drive................................................................................................................................................152

Improving scan quality...................................................................................................................................................152

Understanding printer menus.....................................................153

Menus list.............................................................................................................................................................................153

Paper menu.........................................................................................................................................................................154

Default Source menu...................................................................................................................................................................154

Paper Size/Type menu ................................................................................................................................................................154

Configure MP menu.....................................................................................................................................................................157

Substitute Size menu...................................................................................................................................................................157

Paper Texture menu ....................................................................................................................................................................158

Paper Weight menu.....................................................................................................................................................................159

Paper Loading menu ...................................................................................................................................................................159

Custom Types menu....................................................................................................................................................................161

Custom Names menu..................................................................................................................................................................161

Custom Scan Sizes menu ...........................................................................................................................................................161

Universal Setup menu.................................................................................................................................................................162

Reports menu.....................................................................................................................................................................163

Network/Ports menu.......................................................................................................................................................164

Active NIC menu............................................................................................................................................................................164

Standard Network or Network <x> menus .........................................................................................................................164

SMTP Setup menu ........................................................................................................................................................................166

Network Reports menu ..............................................................................................................................................................167

Network Card menu.....................................................................................................................................................................167

TCP/IP menu ...................................................................................................................................................................................168

IPv6 menu........................................................................................................................................................................................169

Wireless menu................................................................................................................................................................................169

AppleTalk menu ............................................................................................................................................................................170

NetWare menu...............................................................................................................................................................................170

LexLink menu .................................................................................................................................................................................171

Standard USB menu.....................................................................................................................................................................172

Parallel <x> menu.........................................................................................................................................................................173

Serial <x> menu ............................................................................................................................................................................175

Security menu....................................................................................................................................................................178

Miscellaneous menu....................................................................................................................................................................178

Confidential Print menu.............................................................................................................................................................178

Disk Wiping menu ........................................................................................................................................................................179

Security Audit Log menu ...........................................................................................................................................................180

Set Date/Time menu....................................................................................................................................................................181

Settings menu....................................................................................................................................................................182

General Settings menu ...............................................................................................................................................................182

Copy Settings menu ....................................................................................................................................................................188

Contents

8

Fax Settings menu........................................................................................................................................................................194

E-mail Settings menu ..................................................................................................................................................................203

FTP Settings menu........................................................................................................................................................................208

Flash Drive menu ..........................................................................................................................................................................211

Print Settings ..................................................................................................................................................................................216

Help menu...........................................................................................................................................................................227

Maintaining the printer.................................................................228

Cleaning the exterior of the printer............................................................................................................................228

Cleaning the scanner glass............................................................................................................................................228

Cleaning the ADF separator rollers.............................................................................................................................229

Adjusting scanner registration.....................................................................................................................................230

Storing supplies.................................................................................................................................................................231

Checking the status of supplies...................................................................................................................................232

Checking the status of supplies from the printer control panel..................................................................................232

Checking the status of supplies from a network computer..........................................................................................232

Ordering supplies..............................................................................................................................................................233

Ordering toner cartridges..........................................................................................................................................................233

Ordering a photoconductor kit ...............................................................................................................................................233

Ordering ADF replacement parts............................................................................................................................................234

Moving the printer to another location....................................................................................................................234

Shipping the printer.........................................................................................................................................................235

Administrative support.................................................................236

Finding advanced networking and administrator information.......................................................................236

Using the Embedded Web Server...............................................................................................................................236

Checking the device status............................................................................................................................................236

Setting up e-mail alerts...................................................................................................................................................236

Viewing reports..................................................................................................................................................................237

Restoring the factory default settings.......................................................................................................................237

Clearing jams...................................................................................238

Clearing jams......................................................................................................................................................................238

Understanding jam messages and locations......................................................................................................................238

200 and 201 paper jams.............................................................................................................................................................239

202 paper jam ................................................................................................................................................................................241

231 paper jam ................................................................................................................................................................................242

233 paper jam ................................................................................................................................................................................244

234 paper jam ................................................................................................................................................................................244

235 paper jam ................................................................................................................................................................................245

Contents

9

240–249 paper jams ....................................................................................................................................................................245

250 paper jam ................................................................................................................................................................................246

251 paper jam ................................................................................................................................................................................247

290–294 paper jams ....................................................................................................................................................................248

Troubleshooting.............................................................................252

Solving basic printer problems....................................................................................................................................252

Printer control panel display is blank or displays only diamonds...................................................................252

Indicator light blinks red................................................................................................................................................252

Check the display for error messages....................................................................................................................................252

Make sure the fax function is set up properly ....................................................................................................................252

Understanding printer messages................................................................................................................................252

Answering .......................................................................................................................................................................................252

Change <src> to <x>...................................................................................................................................................................253

Check tray <x> connection .......................................................................................................................................................253

Clock battery ..................................................................................................................................................................................253

Close front door.............................................................................................................................................................................253

Close door or insert cartridge...................................................................................................................................................253

Connect <x>bps............................................................................................................................................................................254

Disk corrupted ...............................................................................................................................................................................254

Disk Full - Scan Job Canceled ...................................................................................................................................................254

Fax failed..........................................................................................................................................................................................254

Fax memory full.............................................................................................................................................................................254

Fax partition inoperative. Contact system administrator. .............................................................................................254

Fax server 'To Format' not set up. Contact system administrator...............................................................................254

Fax Station Name not set up ....................................................................................................................................................254

Fax Station Number not set up................................................................................................................................................255

Insert Tray <x>...............................................................................................................................................................................255

Install Tray <x>...............................................................................................................................................................................255

Invalid PIN........................................................................................................................................................................................255

Load <src> with <x>....................................................................................................................................................................255

Load manual feeder with <x>..................................................................................................................................................255

Memory full, cannot print faxes...............................................................................................................................................256

Network/Network <x> ................................................................................................................................................................256

No analog phone line connected to modem, fax is disabled. ......................................................................................256

No answer........................................................................................................................................................................................256

No dial tone.....................................................................................................................................................................................256

Paper Change: Load Tray<x> <paper type>.......................................................................................................................256

Queued for sending.....................................................................................................................................................................256

Remove originals from the scanner ADF..............................................................................................................................256

Remove packaging material, check <x> ..............................................................................................................................256

Remove paper from standard output bin............................................................................................................................256

Replace <x> if restarting job.....................................................................................................................................................257

Restore Held Jobs? .......................................................................................................................................................................257

Contents

10

Scan Document Too Long .........................................................................................................................................................257

Scanner ADF Cover Open ..........................................................................................................................................................257

Securely clearing disk space .....................................................................................................................................................257

Serial <x> .........................................................................................................................................................................................257

Set clock ...........................................................................................................................................................................................257

SMTP server not set up. Contact system administrator. .................................................................................................257

Some held jobs were not restored .........................................................................................................................................258

System busy, preparing resources for job. ..........................................................................................................................258

System busy, preparing resources for job. Deleting held job(s)..................................................................................258

Unsupported disk .........................................................................................................................................................................258

Unsupported USB device, please remove ...........................................................................................................................258

Unsupported USB hub, please remove.................................................................................................................................258

USB/USB <x> ..................................................................................................................................................................................258

30 Invalid refill, change toner cartridge................................................................................................................................258

31 Replace defective cartridge ................................................................................................................................................258

32 Cartridge part number unsupported by device ..........................................................................................................258

34 Short paper ...............................................................................................................................................................................258

35 Insufficient memory to support Resource Save feature ...........................................................................................259

37 Insufficient memory to collate job ...................................................................................................................................259

37 Insufficient memory, some Held Jobs were deleted..................................................................................................259

37 Insufficient memory, some held jobs will not be restored ......................................................................................259

38 Memory full...............................................................................................................................................................................259

39 Complex page, some data may not have printed.......................................................................................................259

50 PPDS font error ........................................................................................................................................................................260

51 Defective flash detected ......................................................................................................................................................260

52 Not enough free space in flash memory for resources .............................................................................................260

53 Unformatted flash detected ...............................................................................................................................................260

54 Network <x> software error................................................................................................................................................260

54 Serial option <x> error..........................................................................................................................................................260

54 Standard network software error......................................................................................................................................261

55 Unsupported option in slot <x>........................................................................................................................................261

56 Parallel port <x> disabled....................................................................................................................................................261

56 Serial port <x> disabled .......................................................................................................................................................261

56 Standard parallel port disabled .........................................................................................................................................261

56 Standard USB port disabled................................................................................................................................................262

56 USB port <x> disabled ..........................................................................................................................................................262

57 Configuration change, held jobs were not restored..................................................................................................262

58 Too many trays attached .....................................................................................................................................................262

58 Too many flash options installed ......................................................................................................................................262

59 Incompatible tray <x> ..........................................................................................................................................................263

61 Remove defective disk ..........................................................................................................................................................263

62 Disk full .......................................................................................................................................................................................263

63 Unformatted disk....................................................................................................................................................................263

80 Routine maintenance needed ...........................................................................................................................................263

84 Replace PC Kit...........................................................................................................................................................................263

Contents

11

84 PC Kit life warning...................................................................................................................................................................263

88 Cartridge low............................................................................................................................................................................263

88.yy Cartridge nearly low.........................................................................................................................................................264

88.yy Replace cartridge ..............................................................................................................................................................264

200–282.yy paper jam.................................................................................................................................................................264

290-295.yy scanner jam..............................................................................................................................................................264

293 Replace all originals if restarting job. ............................................................................................................................264

293.02 Flatbed Cover Open ......................................................................................................................................................264

294 ADF Jam ...................................................................................................................................................................................265

840.01 Scanner Disabled............................................................................................................................................................265

841-846 Scanner Service Error .................................................................................................................................................265

900–999 Service <message> ....................................................................................................................................................265

1565 Emulation error, load emulation option....................................................................................................................265

Solving printing problems.............................................................................................................................................266

Multiple-language PDFs do not print....................................................................................................................................266

Error message about reading USB drive appears..............................................................................................................266

Jobs do not print...........................................................................................................................................................................266

Confidential and other held jobs do not print ...................................................................................................................267

Job takes longer than expected to print ..............................................................................................................................267

Job prints from the wrong tray or on the wrong paper .................................................................................................268

Incorrect characters print...........................................................................................................................................................268

Tray linking does not work........................................................................................................................................................268

Large jobs do not collate ...........................................................................................................................................................268

Unexpected page breaks occur...............................................................................................................................................269

Solving copy problems...................................................................................................................................................269

Copier does not respond ...........................................................................................................................................................269

Scanner unit does not close......................................................................................................................................................269

Poor copy quality..........................................................................................................................................................................270

Partial document or photo copies..........................................................................................................................................271

Solving scanner problems.............................................................................................................................................271

Checking an unresponsive scanner .......................................................................................................................................271

Scan was not successful .............................................................................................................................................................272

Scanning takes too long or freezes the computer............................................................................................................272

Poor scanned image quality .....................................................................................................................................................272

Partial document or photo scans............................................................................................................................................273

Cannot scan from a computer .................................................................................................................................................273

Solving fax problems.......................................................................................................................................................273

Caller ID is not shown..................................................................................................................................................................273

Cannot send or receive a fax.....................................................................................................................................................274

Can send but not receive faxes................................................................................................................................................275

Can receive but not send faxes................................................................................................................................................276

Received fax has poor print quality........................................................................................................................................276

Solving option problems................................................................................................................................................277

Option does not operate correctly or quits after it is installed ....................................................................................277

Contents

12

Drawers.............................................................................................................................................................................................278

Flash memory card.......................................................................................................................................................................278

Hard disk with adapter................................................................................................................................................................278

Internal Solutions Port ................................................................................................................................................................278

Memory card ..................................................................................................................................................................................278

Solving paper feed problems.......................................................................................................................................279

Paper frequently jams .................................................................................................................................................................279

Paper trays.......................................................................................................................................................................................279

Paper jam message remains after jam is cleared ..............................................................................................................280

Page that jammed does not reprint after you clear the jam.........................................................................................280

Solving print quality problems....................................................................................................................................280

Isolating print quality problems..............................................................................................................................................280

Blank pages.....................................................................................................................................................................................281

Characters have jagged or uneven edges ...........................................................................................................................281

Clipped images ..............................................................................................................................................................................282

Ghost images..................................................................................................................................................................................282

Gray background ..........................................................................................................................................................................282

Incorrect margins..........................................................................................................................................................................283

Paper curl.........................................................................................................................................................................................283

Print irregularities .........................................................................................................................................................................284

Skewed print...................................................................................................................................................................................284

Solid black or white streaks.......................................................................................................................................................285

Print is too light .............................................................................................................................................................................285

Print is too dark..............................................................................................................................................................................286

Streaked vertical lines .................................................................................................................................................................287

Toner fog or background shading appears on the page...............................................................................................288

Toner rubs off.................................................................................................................................................................................288

Toner specks...................................................................................................................................................................................289

Transparency print quality is poor..........................................................................................................................................289

Embedded Web Server does not open.....................................................................................................................289

Check the network connections .............................................................................................................................................289

Check the network settings ......................................................................................................................................................290

Contacting Customer Support.....................................................................................................................................290

Notices..............................................................................................291

Product information.........................................................................................................................................................291

Edition notice.....................................................................................................................................................................291

Power consumption.........................................................................................................................................................295

Index.................................................................................................310

Contents

13 14

Safety information

CAUTION—POTENTIAL INJURY: See the enclosed Safety Sheet before making any cable or electrical
connection.

Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.

Do not place or use this product near water or wet locations.

CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product
or make any elec trical or cabling connect ions, such as the fax feature, p ower cord, or telephone, during a l ightning
storm.

Refer service or repairs, other than those described in the user documentation, to a professional service person.

CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of
procedures other than those specified herein may result in hazardous radiation exposure.

This produ ct uses a printing pr ocess that heats th e print media, and th e heat may cause the med ia to release emissions .
You must understand the sect ion in your operating instru ctions that discusses the guidelines for selecting print media
to avoid the possibility of harmful emissions.

Use care when you replace a lithium battery.

CAUTION—POTENTIAL INJURY: There is a danger of explosion if a lithium battery is incorrectly replaced.
Replace it only with the same or an equivalent type of lithium battery. Do not recharge, disassemble, or incinerate
a lithium battery. Discard used batteries according to the manufacturer's instructions and local regulations.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to move it safely.

CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury
or printer damage:

• Turn the printer off using the power switch, and then unplug the power cord from the wall outlet.

• Disconnect all cords and cables from the printer before moving it.

• Lift the printer off the optional drawer, and set it aside instead of trying to lift the drawer and printer at the same

time.

Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.

Use only the power cord provided with this product or the manufacturer's authorized replacement.

Use only the telecommunications (RJ-11) cord provided with this product or a 26 AWG or larger replacement when
connecting this product to the public switched telephone network.

CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.

CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system
connections) are properly installed in their marked plug-in ports.

Safety information

15

This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not
responsible for the use of other replacement parts.

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do
not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture
and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly
for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.

CAUTION—SHOCK H AZARD: To avoid the risk of el ectric shock when cleani ng the exterior of the printer, unplug
the power cord from the wall outlet and disconnect all cables from the printer before proceeding.

CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You
must use either a printer stand or printer base if you are using a high-capacity input tray, a duplex unit and an
input option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies,
and faxes, you may need additional furniture. For more information, see

www.lexmark.com/multifunctionprinters.

SAVE THESE INSTRUCTIONS.

Safety information

16

Learning about the printer

Thank you for choosing this printer!

We've worked hard to make sure it will meet your needs.

To start using your new printer right away, use the setup materials that came with the printer, and then skim the
User’s Guide to learn how to perform basic tasks. To get the most out of your printer, read the User’s Guide carefully,
and make sure you check the latest updates on our Web site.

We're committed to delivering performance and value with our printers, and we want to make sure you're satisfied.
If you do encounter any problems along the way, one of our knowledgeable support representatives will be delighted
to help you get back on track fast. And if you find something we could do better, please let us know. After all, you
are the reason we do what we do, and your suggestions help us do it better.

Finding information about the printer

What are you looking for? Find it here

Initial setup instructions:

• Connecting the printer

• Installing the printer software

Additional setup and instructions for using the printer:

• Selecting and storing paper and specialty media

• Loading paper

• Performing printing, copying, scanning, and faxing tasks,

depending on your printer model

• Configuring printer settings

• Viewing and printing documents and photos

• Setting up and using printer software

• Setting up and configuring the printer on a network,

depending on your printer model

• Caring for and maintaining the printer

• Troubleshooting and solving problems

Help using the printer software Windows or Mac Help—Open a printer software

Setup documentation—The setup documentation
came with the printer and is also available on the
Lexmark Web site at
www.lexmark.com/publications/.

User's Guide—The User's Guide is available on the
Software and Documentation CD.

For updates, check our Web site at
www.lexmark.com/publications/.

program or application, and then click Help.

Click to view context-sensitive information.

Notes:

• The Help installs automatically with the printer

software.

• The printer software is located in the printer

Program folder or on the desktop, depending on
your operating system.

Learning about the printer

17

What are you looking for? Find it here

The latest supplemental information, updates, and technical
support:

• Documentation

• Driver downloads

• Live chat support

• E-mail support

• Telephone support

Lexmark Support Web site—support.lexmark.com
Note: Select your region, and then select your product

to view the appropriate support site.
Support telephone numbers and hours of operation for

your region or country can be found on the Support Web
site or on the printed warranty that came with your
printer.

Record the following information (located on the store
receipt and the back of the printer), and have it ready
when you contact support so that they may serve you
faster:

• Machine Type number

• Serial number

• Date purchased

• Store where purchased

Warranty information Warranty information varies by country or region:

• In the US—See the Statement of Limited Warranty

included with this printer, or at
support.lexmark.com.

• Rest of the world—See the printed warranty that

came with your printer.

Printer configurations

Note: Printer configuration may vary depending on your printer model.

Learning about the printer

18

Basic model

3

2

1

8

7

6

Front door release button

1

2 Printer control panel

Automatic Document Feeder (ADF)

3

4 Standard exit bin with overhead light

Paper stop

5

Standard 250-sheet tray

6

Multipurpose feeder door

7

Front door

8

5

4

Learning about the printer

19

1 System board locks

Locking device

2

Ethernet port

3

USB port

4

Note: Use this USB port to connect the printer to the computer.

Fax wall connection port

5

Note: The Fax ports are present only when a fax card is installed.

6 Fax telephone connection port

Note: The Fax ports are present only when a fax card is installed.

Rear door

7

Power switch

8

9 Printer power cord socket

USB peripheral port

10

11 Removable protective plate

Note: The protective plate is removed when internal options are installed.

Selecting a location for the printer

When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install
any options, leave enough room for them also. It is important to:

• Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard.

• Provide a flat, sturdy, and stable surface.

Learning about the printer

20

• Keep the printer:
– Away from the direct airflow of air conditioners, heaters, or ventilators
– Free from direct sunlight, humidity extremes, or temperature fluctuations
– Clean, dry, and free of dust

• Allow the following recommended amount of space around the printer for proper ventilation:

1

2

5

Top 254 mm (10 in.)

1

Right Side 203 mm (8 in.)

2

3 Rear 305 mm (12 in.)

Front 203 mm (8 in.)

4

5 Left Side 76 mm (3 in.)

4

3

Basic functions of the scanner

The scanner provides copy, fax, and scan-to-network capability for large workgroups. You can:

• Make quick copies, or change the settings on the printer control panel to perform specific copy jobs.

• Send a fax using the printer control panel.

• Send a fax to multiple fax destinations at the same time.

• Scan documents and send them to your computer, an e-mail address, a flash drive, or an FTP destination.

• Scan documents and send them to another printer (PDF by way of FTP).

Note: The fax function is available on selected printer models only.

Learning about the printer

21

Understanding the ADF and scanner glass

Automatic Document Feeder (ADF) Scanner glass

Use the ADF for multiple-page documents.

Use the scanner glass for single pages, small items (such as postcards or
photos), transparencies, photo paper, or thin media (such as magazine
clippings).

You can use the ADF or the scanner glass to scan documents.

Using the ADF

The ADF can scan multiple pages, including duplex pages. If duplex settings are selected, the ADF scans both sides
of the page automatically. When using the ADF:

• Load the document into the ADF faceup, short edge first.

• Load up to 50 sheets of plain paper in the ADF input tray.

• Scan sizes from 125 x 127 mm (4.92 x 5.0 in.) to 215.9 x 355.6 mm (8.5 x 14 in.).

• Scan documents with mixed page sizes (letter and legal).

• Scan media weights from 52 to 120 g/m

• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine

clippings) into the ADF. Place these items on the scanner glass.

2

(14 to 32 lb).

Using the scanner glass

The scanner glass can be used to scan or copy single pages or book pages. When using the scanner glass:

• Place a document facedown on the scanner glass in the upper left corner.

• Scan or copy documents up to 215.9 x 355.6 mm (8.5 x 14 in.).

• Scan documents with mixed page sizes (letter and legal).

• Copy books up to 25.3-mm (1-in.) thick.

Learning about the printer

22

Understanding the printer control panel

1

Item Description

Display View scanning, copying, faxing, and printing options as well as status and error messages.

1

2 Keypad

12

4

GHI

7

PQRS

*

ABC3DEF

5

JKL

8

TUV

Enter numbers or symbols on the display.

6

MNO

9

WXYZ

#0

8

12

ABC3DEF

*

2

6

MNO5JKL4GHI

9

WXYZ8TUV7PQRS

#0

3

4

5

6

7

Dial Pause

3

4 Back

5 Home

• Press to cause a two- or three-second dial pause in a fax number. In the Fax To field,

a Dial Pause is represented by a comma (,).

• From the home screen, press to redial a fax number.

• The button functions only within the Fax menu or with fax functions. When outside of the

Fax menu, fax function, or home screen, pressing

In the Copy menu, press to delete the right-most digit of the value in the Copy Count.
The default value of 1 appears if the entire number is deleted by pressing

In the Fax Destination List, press
manually. You can also press
deleted, another press of

In the E-mail Destination List, press

to delete the right-most digit of a number entered

to delete an entire shortcut entry. Once an entire line is

causes the cursor to move up one line.

to delete the character to the left of the cursor. If the

character is in a shortcut, then the shortcut is deleted.

Press to return to the home screen.

causes an error beep.

numerous times.

Learning about the printer

23

Item Description

Start

6

• Press to initiate the current job indicated on the display.

• From the home screen, press to start a copy job with the default settings.

• If pressed while a job is scanning, the button has no effect.

Indicator light Indicates the printer status:

7

• Off—The power is off.

• Blinking green—The printer is warming up, processing data, or printing.

• Solid green—The printer is on, but idle.

• Blinking red—Operator intervention is needed.

8 Stop Stops all printer activity

A list of options is offered once Stopped appears on the display.

Understanding the home screen

After the printer is turned on and a short warm-up period occurs, the display shows a basic screen which is referred
to as the home screen. Use the home screen buttons to initiate an action such as copying, faxing, or scanning; to
open the menu screen; or to respond to messages.

Note: Buttons appearing on the home screen may vary depending on home screen customization settings.

1

2

8

Ready

Touch any button to begin.

34567

Display item Description

Copy Opens the Copy menus

1

Note: From the home screen, you can also access the Copy menus by pressing a number on

the keypad.

E-mail Opens the E-mail menus

2

3 Menus Opens the menus. These menus are available only when the printer is in the Ready state.

FTP Opens the File Transfer Protocol (FTP) menus

4

Learning about the printer

24

Display item Description

Status message bar

5

• Shows the current printer status such as Ready or Busy.

• Shows printer conditions such as Toner Low.

• Shows intervention messages to give instructions on what you should do so the printer

can continue processing, such as Close door.

Status/Supplies Appears on the display whenever the printer status includes a message requiring

6

intervention. Touch it to access the messages screen for more information on the message,
including how to clear it.

7 Tips All menus have a Tips button. Tips is a contex t-sensitive Help feature within the display touch

screens.

Fax Opens the Fax menus

8

Other buttons may appear on the home screen, such as:

Display item Description

Release Held Faxes If this button is shown, then there are held faxes with a scheduled hold time previously

set. To access the list of held faxes, touch this button.

Search Held Jobs Searches on any of the following items and returns search results:

• User names for held or confidential print jobs

• Job names for held jobs, excluding confidential print jobs

• Profile names

• Bookmark container or job names

• USB container or job names for supported extensions only

Held Jobs Opens a screen containing all the held jobs

Lock Device This button appears on the screen when the printer is unlocked and Device Lockout

Personal Identification Number (PIN) has been set.
Touching this button opens a PIN entry screen. Entering the correct PIN locks the

printer control panel (touch screen and hard buttons).

Unlock Device This button appears on the screen when the printer is locked. The printer control panel

buttons and shortcuts cannot be used while it appears.
Touching this button opens a PIN entry screen. Entering the correct PIN unlocks the

printer control panel (touch screen and hard buttons).

Using the touch-screen buttons

Note: Depending on your options and administrative setup, your screens and buttons may vary from those shown.

Learning about the printer

25

Sample touch screen

Button Function

Home Returns to the home screen

Down arrow Opens an options screen

Left scroll decrease Scrolls to another value in decreasing order

Right scroll increase Scrolls to another value in increasing order

Left arrow Scrolls left

Right arrow Scrolls right

Back Navigates back to the previous screen

Learning about the printer

26

Other touch-screen buttons

Button Function

Submit Saves a value as the new default setting

Down arrow Moves down to the next screen

Up arrow Moves up to the next screen

Unselected radio button This is an unselected radio button. The radio button is gray to show it is unselected.

Selected radio button This is a selected radio button. The radio button is blue to show it is selected.

Cancel Jobs Opens the Cancel Jobs screen. The Cancel Jobs screen shows three headings: Print,

Fax, and Network.
The following items are available under the Print, Fax, and Network headings:

• Print job

• Copy job

• Fax

• FTP

• E-mail send

Each heading has a list of jobs shown in a column under it which can show only
three jobs per screen. Each job appears as a button which you can touch to access
information about the job. If more than three jobs exist in a column, then an arrow
appears enabling you to scroll through the jobs.

Continue Touch this button to accept a selection or to clear messages, and then proceed

with the job.

Learning about the printer

27

Button Function

Cancel

• Cancels an action or a selection

• Cancels out of a screen and returns to the previous screen

Select Opens the next related menu or menu item

Features

Feature Description

Menu trail line:
Menus Settings Copy Settings

Number of Copies

A Menu trail line is located at the top of each menu screen. This feature acts as a
trail, showing the path taken to arrive at the current menu. It gives the exact
location within the menus.

Touch any of the underlined words to return to that menu or menu item.
The Number of Copies is not underlined since this is the current screen. If you touch

an underlined word on the Number of Copies screen before the Number of Copies
is set and saved, then the selection is not saved, and it does not become the default
setting.

Attendance message alert If an attend ance message occurs which affects a function, such as copy or fax, then

a solid red exclamation point appears over the function button on the home
screen, and the red indicator light blinks.

Learning about the printer

28

Additional printer setup

Installing internal options

CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.

You can customize your printer connectivity and memory capacity by adding optional cards. The instructions in this
section explain how to install the available cards; you can also use them to locate a card for removal.

Available internal options

• Memory cards
– Printer memory
– Flash memory
– Fonts

• Firmware cards
– Bar Code and Forms
– IPDS and SCS/TNe
– PrintCryption

• Printer hard disk

• Lexmark
– RS-232-C Serial ISP
– Parallel 1284-B ISP
– MarkNet
– MarkNet N8130 10/100 Fiber ISP
– MarkNet N8120 10/100/1000 Ethernet ISP

• MarkNet N8110 V-34 Fax Card

TM

TM

Internal Solutions Ports (ISP)

TM

N8150 802.11 b/g/n Wireless ISP

Additional printer setup

29

Accessing the system board to install internal options

Note: This task requires a flathead screwdriver.

CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory

devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.

1 Loosen the screws on the back of the system board a quarter turn.

Additional printer setup

30