Lexmark E350d, E352dn Service Manual

• Table of contents

Edition: May 15, 2007

Lexmark™ E350d, E352dn

4512-420 4512-430

• Start diagnostics

• Safety and notices

•Trademarks

• Index

Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.

L E M i

T i p

C L

o R

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t d c u

L r

P P A

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4512-420, -430

dition: May 15, 2007 he following paragraph does not apply to any country where such provisions are inconsistent with local law:

EXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND,

ITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF

ERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or

mplied warranties in certain transacti ons; therefore, this statement ma y not apply to you.

his publi cation could include technical inaccuracies or typographi cal errors. Chang es are periodically made to the

nformation her ein; these changes will be inco rporat ed in later editions . Improvements or changes in the products or the

rograms described may be made at any time.

omments may be addressed to Lexmark Internati onal, Inc., Department D22A/032-2, 740 West New Circle Road, exington, Kentucky 40550, U.S.A or e-mail at ServiceInfoAndTr aining@Lexmark.com. Lexmark may use or distribute an f the inf ormati on you supply in any way it believes appropriate without incurring any obligation to you.

eferences in this pub li cation to product s, programs, or services do not imply that the manufacturer intends to make thes vailable in all countries in whic h it operates. Any reference to a product, program, or service is not intended to state or

mply that only that pr oduct, progr am, or service may be used. Any functi onall y equiv alent product , progr a m, or service tha

oes not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in onjunction with other products, programs, or services, except those expressly desi gnated by the manufacturer, are the ser’s responsibility.

exmark, Lexmark with diamond design, Ma rkNet, and MarkVision are trademarks of Lexmark International, Inc.,

egistered in the United States and/or other countries.

ictureGrade is a trademark of Lexmark Int ernational, Inc.

CL® is a registered trademark of the Hewlett-Packard Company.

ll other trademarks are the property of their respective owners.

2006 Lexmark International, Inc.

NITED STATES GOVERNMENT RIGHTS

his software and any accompanying documentation provided under this agreement are commercial comput er software nd documentat ion developed exclusively at private expense.

P/N 12G9708

4512-420, -430

Table of Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii

Notices and safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Laser notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Maintenance approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Overview of the operator panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Print speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Print quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Media trays and supply capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Connectivity and compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Types of print media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Tips on preventing jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Paper path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Diagnostics information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Overview of the operator panel and menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Indicator light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Diagram of the printer menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Messages and error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

User attendance messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Cartridge error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

Paper jam error codes (200-series) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

Service error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

Symptom tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15

POST symptom table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15

Printer symptom table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16

Service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

Controller card service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

Cooling fan service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18

Cover interlock switch service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18

Dead machine service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19

Fuser service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19

LVPS/HVPS service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20

Main motor service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20

Operator panel service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21

Paper feed service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21

Parallel or USB port service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23

Print quality service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24

Printhead service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31

Transfer roll service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31

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Diagnostic aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Accessing service menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Printing menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

Configuration menu (CONFIG MENU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2

Entering Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2

Available menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Maint Cnt Value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Reset Maint Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2

Reset PC Cnt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Print quality pages (Prt Quality Pgs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3

Panel Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

PPDS Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3

Demo Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3

Energy Conserve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3

Reduced Curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

USB Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Exit Config Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4

Diagnostics mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5

Entering Diagnostics Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5

Available tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5

Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7

Print tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14

Hardware tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15

Duplex tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-16

Input tray tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-17

Base sensor test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-18

Printer setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19

EP setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-21

Event log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-21

Exit Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

Repair information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Handling ESD-sensitive parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Removal procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Locations and connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

Rear view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

Controller card connector pin values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Preventive maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Safety inspection guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

Lubrication specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

Maintenance kits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

Parts catalog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

How to use this parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .I-1

Part number index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .I-5

iv Lexmark™ E350d, E352dn

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Notices and safety information

The following laser notice labels may be affixed to this printer as shown:

Laser notice

The printer is certified in the U .S. to confo rm to the requir ements of DHHS 21 CFR Subchapter J for Class I (1) laser product s, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.

Class I laser products are not considered to be hazardous. The pri nter contains internally a Class IIIb (3b) laser that is nominally a 5 milliwatt gallium arsenide laser operati ng in the wavelength region of 770-795 nanometers. The laser system and printer are designed so there is never any hum an access to laser radiation above a Class I level during normal operation, user maintenance, or pr escri bed service condition.

Laser

Der Drucker erfüllt gemäß amtlicher Bestätigu ng der USA die Anforderungen der Bestimmung DHHS (Department of Health and Human Services) 21 CFR Teil J für Laserprodukte der Klasse I (1) . In anderen Ländern gilt der Drucker als Laserprodukt der Klasse I, der die Anforderungen der IEC (International Electrotechnical Commission) 60825-1 gemäß amtlicher Bestäti gung erfüllt.

Laserprodukte der Klasse I gelten als unschädlich. Im Inneren des Druckers befindet sich ein Laser der Klasse IIIb (3b), bei dem es sich um einen Galliumarsenlaser mit 5 Milliwatt handelt, der Wellen der Länge 770-795 Nanometer ausstrahlt. Das Lasersystem und der Drucker sind so konzipiert, daß im Normalbetrieb, bei der Wartung durch den Benutzer oder bei ordnungsgemäßer Wartung durch den Kundendienst Laserbestrahlung, die Klasse I überstei gen würde, Menschen keinesfall s err eicht.

Avis relatif à l’utilisation de laser

Pour les Etats-Unis : cette imprimante est certifiée conforme aux pro vis ions DHHS 21 CFR alinéa J concernant les produits laser de Classe I (1). Pour les autres pa ys: cette imprimante répond aux normes IEC 60825-1 relatives aux produits laser de Classe I.

Les produits laser de Classe I sont considérés comm e des produits non dangereux. Cett e impri m ante est équipée d’un l aser de Classe IIIb (3b) (arséniure de gallium d’une puissance nomi nale de 5 milliwatts) émettant sur des longueurs d’onde comprises entre 770 et 795 nanomètres. L’imprimante et son sys tème laser sont conçus pour impossible, dans des conditions normales d’uti lisation, d’entr etien par l’utilisateur ou de révision, l’exposition à des rayonnements laser supérieurs à des ray onnements de Classe I .

Avvertenze sui prodotti laser

Questa stampant e è certificata negli St ati Uniti per ess ere conforme ai requisiti del DHHS 21 CFR Sottocapitolo J per i prodotti las er di classe 1 ed è certificata negli altri Paesi come prodotto laser di classe 1 conf orme ai requisiti del la norma CEI 60825-1.

I prodotti laser di class e non sono con sider ati pericol osi. La stampan te conti ene al suo in terno un laser di cl asse IIIb (3b) all’arseniuro di gallio della potenza di 5mW che opera sulla lunghezza d’onda compr esa tra 770 e 795 nanometri. Il sistema laser e la stampante sono stati progettati in modo tale che le persone a contatto con la stampante, durante il normale funzionam ento, le operazioni di servizio o quelle di assis tenza tecnica, non ricevano radiazioni laser superiori al livello della classe 1.

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Avisos sobre el láser

Se certifica que, en los EE.UU., esta impresora cumple los requisitos para los productos láser de Clase I (1) establecidos en el subcapítulo J de la norma CFR 21 del DHHS (Departamento de Sanidad y Servicios) y, en los demás países, reúne todas las condiciones expuestas en la norma IEC 60825-1 para productos láser de Clase I (1).

Los productos láser de Clase I no se consideran pel igrosos. La impre sora contiene en su interior un láser de Clase IIIb (3b) de arseniur o de galio de func ionamiento nominal a 5 m ilivatios en una longitud de onda de 770 a 795 nanómetros. El sistema láser y la impresora están diseñados de forma que ninguna persona pueda verse afectada por ningún tipo de radiac ión láser superior al nivel de la Cla se I dur ante su uso normal, el mantenimiento realizado por el usuario o cualquier otra situaci ón de servic io técnico.

Declaração sobre Laser

A impressora está ce rtific ada nos E. U .A. e m conf ormida de com os requi sito s da reg ulame ntação DHHS 2 1 CFR Subcapítulo J para a Cla sse I (1) de produt os laser. Em outros locais, está certificada como um prod uto lase r da Classe I, em conf ormidade com os requisitos da norma IEC 60825-1.

Os produtos lase r da Classe I não sã o conside rados peri gos os. I nternamente , a impr esso ra cont ém um produ to laser da Classe IIIb (3b), designado laser de arseneto de potássio, de 5 milliwatts ,oper ando numa faixa de comprimento de onda entre 770 e 795 nanómetros. O sistema e a impressora laser f oram concebidos de forma a nunca ex ist ir qualquer possiblidade de acesso humano a radiação laser superior a um nível de Classe I durante a operação normal, a manutenção feita pelo utilizador ou condições de assist ência prescritas .

Laserinformatie

De printer voldoet aan de eisen die gesteld worden aan een laserprodukt van klas se I. V oor de Verenigde Staten zijn deze eisen vastgeleg d in DHHS 21 CFR Subchapter J, voor ander e landen in IEC 60825-1.

Laserprodukten van klasse I worden nie t als ongevaarli jk aangemerkt. De printer is v oorzien van een laser van klasse IIIb (3b), dat wil zeggen een gallium ars enide-laser van 5 milliwatt met een gol flengte van 770-795 nanometer . Het laser gedeelt e en de printer zijn z o ont worpen dat bij normaal gebru ik, bij onde rhoud of re parat ie conform de voorschriften, nooit blootstelling mogelijk is aan laserstraling boven een niveau zoals voorg e schreve n is voor klasse 1.

Lasermeddelelse

Printeren er godkendt som et Klasse I-laserprodukt, i overenstemmelse med kravene i IEC 60825-1. Klasse I-laserprodukter betragtes ikke som farlige. Printeren indeholder internt en Klasse IIIB (3b)-laser, der

nominelt er en 5 milliwatt galliumarsenid laser, som arbejder på bølgelængdeområdet 770-795 nanometer. Lasersystem et og printeren er udformet sål edes, at mennesker aldrig udsættes for en laserstråling over Klasse I-nive au ved normal drift, brugervedligeholdelse eller ob ligatoriske servicebetingelser.

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Huomautus laserlaitteesta

Tämä kirjoi tin on Yh dysv alloi ssa lu okan I ( 1) lase rlait teide n DHHS 21 CFR Subchapt er J -määrityks en muk ainen ja muualla luokan I l aserlaitteiden IEC 60825- 1 -määri tyksen mukainen.

Luokan I las e r la itt e id e n e i ka ts o ta ol evan vaarallis ia käyttä jä lle . K irj oi tt im e s sa on si sä i ne n lu oka n IIIb (3 b ) 5 milliwat in galliumarsenidilaser , joka toimii aaltoalueella 770 - 795 nanometriä. Laserj ärjestelmä ja kirjo itin on suunnitelt u siten, että käyttäj ä ei al tistu luokan I määrityksi ä voimakkaammall e säteilylle kirj oittimen normaalin toiminnan, käyttäjän tekemien huoltotoimien tai muiden huoltotoimien yhteydessä.

VARO! Av attaessa ja suojalukitus ohitettaessa ol et alttiina näkymätt öm älle lasersäteily ll e. Älä katso säteeseen.

VARNING! Osynlig laserstrålning när denna del är öppnad och spärren är urkopplad. Betrakta ej stråle n.

Laser-notis

Denna skrivar e är i USA certifier ad att motsvara kraven i DHHS 21 CFR, underparagr af J fö r la serprodukter av Klass I (1). I andra länder uppfyller skrivaren kraven för laserprodukter av Klass I enligt kraven i IEC 60825-1.

Laserprodukter i Klass I anses ej hälsovådliga. Skrivaren har en inbyggd laser av Klass IIIb (3b) som består av en laserenhet av gallium-arsenid på 5 milliwatt som arbetar i våglängdsområdet 770-795 nanometer. Lasersystem et och skrivaren är utformade så att det aldrig finns risk för att någon person utsät ts för laserstrå lning över Klass I-ni vå vid normal användning, underhåll som utförs av användaren eller annan föreskriv en serviceåtgärd.

Laser-melding

Skriveren er godkjent i USA etter kravene i DHHS 21 CFR, underkapittel J, for klasse I (1) laserprodukter, og er i andre land godkjent som et Klasse I-laserprodukt i samsvar med kravene i IEC 60825-1.

Klasse I-l aserprodukter er ikke å betrakte som f arlige. Skriveren inneholder internt en klasse IIIb (3b)-laser, som består av en gallium-arsenlaser enhet som avgir stråling i bølgel engdeområdet 770-795 nanom eter. Lasersystem et og skriveren er utformet slik at personer al dri utsettes for laserstråling ut over klasse I-nivå under vanlig bruk , vedlikehol d som utføres av brukeren, eller foreskre vne serviceoperasjoner.

Avís sobre el Làser

Segons ha estat certificat al s Estats Units , aquesta impressor a complei x els req uisit s de DHHS 21 CFR, apartat J, pels productes làser de classe I (1), i segons ha estat certificat en altres llocs, és un producte làser de classe I que compleix els requisits d’IEC 60825-1.

Els productes l àser de classe I no es consideren peril losos. Aquesta impr essora conté un làser de cl asse IIIb (3b) d’arseniür de gal.li, nominalment de 5 mil.liwats, i funciona a la regió de longitud d’ona de 770-795 nanòmetres. El sistema làser i la impressora han sigut concebuts de manera que mai hi hagi exposició a la radiació làser per sobre d’un niv ell de classe I durant una oper ació normal, durant les tasques de manteniment d’usuari ni durant els serveis que satisfacin les condicions prescrites.

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Safety information

• The safety of this product is based on testing and approvals of t he original design and specific

components . The manufacturer is not responsibl e for safety in the event of use of unauthorized replacement parts .

• The maintenance information for this product has been prepared for use by a professional service person

and is not intended to be used by others.

• There may be an increased risk of electric shoc k and personal injury during disa ssem bly and servicing of

this product . Pro fessional service personnel should understand this and take necessa ry precaut ions.

• CAUTION: When you see th is symbol , ther e is a danger f rom hazard ous v olt age in the area of the

product where y ou ar e working . Unplug the product bef ore you beg in, or use c autio n if t he produc t must receive power in order to perform the task.

Consignes de sécurité

• La sécurité de ce produit repose sur des tests et des

agréations portant sur sa conception d'origine et sur des composants particuliers. Le fabricant n'assume aucune respon sabilité concernant la sécurité en cas d'utilisation de pièces de rechange non agréées.

• Les consignes d'entretien et de répar ati on de ce produit s'adressent uniquement à un personnel de

maintenance qualifié.

• Le démontage et l'entretien de ce produit pouvant présenter certains risques électriques, le personnel

d'entretien qualifié devra prendre toutes les précautions nécessaires.

• ATTENTION : Ce symbole indique la présence d'une tension dangereuse dans la partie du

produit sur laquelle vous tra vaillez. Débranchez le produit avant de commencer ou f aites preuve de vigilance si l' exécution de la t âche exige que le produit reste sous tension.

Norme di sicurezza

• La sicurezza del prodotto si basa sui test e sull'approvazione del progetto originale e dei componenti

specifici. Il produttore non è responsabile per la sicurezza in caso di sostituzion e non autorizzata delle parti.

• Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di

assistenza autorizzato .

• Durante lo smontaggio e la manutenzione di questo prodotto,

il rischio di subi re scosse elettriche e danni al la persona è più elev ato. Il per sonale di assistenza autorizzato deve, quindi, adottare le precauzioni necessarie.

• ATTENZIONE: Questo simbolo indica la presenza ditensione pericolosa nell'area del prodotto.

Scollegare il pr odotto prima di iniziare o usare caut ela se il prodotto dev e essere alimentato per eseguire l'intervento.

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Sicherheitshinweise

• Die Sicherheit di eses Produkts basiert auf Tests und Zulassungen des ursprünglichen Modells und

bestimmter Baut eil e. Bei Verwendung nicht genehmigter Ersatztei le wi rd vom Hersteller kei ne Verantwortung oder Haft ung für die Sicherheit übernommen.

• Die Wartungsinformationen für dieses Produkt sind ausschließl ich für die V erwendung durch einen

Wartungsfachmann bestimmt.

• Während des Auseinandernehmens und der Wartung des Geräts besteht ein zusätzliches Risiko eines

elektrischen Schlags und körperlicher Verletzung. Das zus tändige Fachpersonal sollte entsprechende Vorsichtsmaßn ahm en treffen.

• ACHTUNG: Dieses Symbol weist auf eine gefährliche elektrische Spannung hin, die in diesem

Bereich des Produkts auftreten kann. Zie hen Sie vor den Arbeiten am Gerät den Netzst ecker des Geräts, bzw. arbeiten Sie mit großer Vorsicht, wenn das Produkt für die Ausfü hrung der Arbeiten an den Strom angeschlossen sein muß.

Pautas de Seguridad

• La seguridad de este producto se basa en pruebas y aprobaciones del diseño original y componentes

específico s. El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas.

• La información sobre el mantenimiento de este producto está dirigida exclusivamente al personal

cualificado de mantenimiento.

• Existe may o r riesg o de descar ga el éctrica y de dañ os person al es duran te e l desmont aj e y la r eparac ión de

la máquina. El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias.

• PRECAUCIÓN: este símbolo indica que el voltaje de la parte del equipo con la que está

trabajando es peligroso. Antes de empezar, desenchufe el equipo o tenga cuidado si, para trabajar con él, debe conectarlo.

Informações de Segurança

• A segurança deste produto baseia-se em testes e aprovações do modelo ori ginal e de componentes

específico s. O fabricante não é responsável pela segunrança, no caso de uso de peças de subst it uição não autorizadas.

• As informações de segurança relativas a este produto dest inam-se a profissionais destes serviços e não

dev em ser ut ilizadas por outras pessoas.

• Risco de choques eléct ricos e ferimentos graves durante a desmontagem e manutenç ão deste produto.

Os profissio nais destes serviços devem estar avis ados deste facto e tomar os cuidados necessários .

• CUIDADO: Quando vir este sí m bolo, existe a possível presença de uma potencial tens ão

perigosa na zona do produto em que está a trabalhar. Antes de começar, desligue o produto da tomada eléctrica ou s eja cui dado so caso o pro duto te nha d e estar liga do à corrent e eléc trica para realizar a tarefa necessária.

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Informació de Seguretat

• La seguretat d' aquest producte es basa en l'avaluació i apr ovació del disseny original i els compo nents

específics. El fabricant no es fa responsabl e de les qüestions de seguretat si s'u tilitzen peces de recanvi no autoritzades.

• La informació pel manteniment d’aquest pr oducte està orientada exclusivament a professionals i no està

destinada a ningú que no ho sigui.

• El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmunt atge i de servei

d’aquest producte. El personal professional ha d’estar-ne assabentat i prendre les mesures con venients.

• PRECAUCIÓ: aquest símbol in dica que el voltatge de la part de l'equip amb la qual esteu

treballan t és perillós . Abans de començar, desendoll eu l'equip oextremeu les precaucions si, per treballar amb l'equip, l'heu de connectar.

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Preface

This manual contains maintenance procedures for service personnel. It is divided into t he following ch apters:

1. General information contains a general description of the printer and the maintenance approach used to

repair it. Special tools and test equipment are, as well as general environmental and safety instructions.

2. Diagnostic information contains an error indicator table, symptom tables, and service checks used to

isolate failing field replaceable units (FRUs).

3. Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems.

4. Repair information provides inst ructions for maki ng printer adjustments and removing and installing

FRUs.

5. Connector locations uses illustr ations to identify the connector locations and test points on the printer.

6. Preventive maintenance contai ns the lubrication specifications and recommendat ions to prevent

problems.

7. Parts catalog contains illus trations and part numbers for individual FR Us.

Appendix A contains service tips and inf ormati on. Appendix B contains representative print samples.

Definitions

Note: A note provides addition al i nformation. Warning: A warning identifies something that might damage the product hardware or software.

CAUTION: A caution identifies something that might cause a servicer harm.

CAUTION: When you see this symbol, there is a danger from hazardous voltage in the area of the

product where you are working. Unplug the product before you begin, or use caution if the product must receive power in order to perform the task.

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1. General information

The Lexmark™ E350d and E352dn are monochrome laser printers designed for single users or small

workgroups. This book contains information on E350d and E352dn. For information on E250d and E250dn, see the 4512-220,-230 service manual.

Model

There are two models: E350d and E352dn. Both models have 32MB memory standard, a parallel USB connector, INA, ENA option support via USB and/or parallel ports, and prints 35 pages per minute on l ett er-size media (34 ppm on A4, 29 ppm on legal).

Maintenance approach

The diagnostic information in this manua l le ads to the correct field repla ceable unit (FR U ) or part. Use the error code charts, symptom ind ex, and service checks to determine the symptom and repair the f ailure. See

“Diagnostics information” on page 2-1 for more inf ormati on. See “Repair information” on page 4-1 to help

identify parts. After completing the repair, perform tests as needed to verify the repair.

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Overview of the operator panel

The operator panel consists of these items:

• A 2-line liquid crystal display (LCD) that shows text

• Six buttons: Stop , Menu (with Left Menu , Select , and Right Menu ), Back , and Go

• An indicator lig ht

A label located on the in side front door shows the operator panel buttons. An additional translated label is included in the printer box.

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Specifications

Memory

Item

Standard DRAM 32MB 32MB Optional SDRAM 32MB ✔✔ Optional SDRAM 64MB ✔✔ Optional SDRAM 128MB ✔✔ Optional SDRAM 256MB n/a n/a Maximum DRAM 160MB 160MB Optional flash memory 32MB ✔✔ Optional f ont cards (DBCS) ✔✔

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Print spee d

Media Size

Letter—8.5 x 11 in. 35 ppm 35 ppm A4—210 x 297 mm 34 ppm 34 ppm

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Legal—8.5 x 14 in. 29ppm 29ppm Speed measured on media from tray 1, simplex, and at 600 x 600 dpi.

Print qua lit y

Resolution

1200 Image qualit y ¹ ✔✔ 2400 Image qualit y ² ✔✔ 1200 x 1200 dpi ³ ✔✔ 600 x 600 dpi ✔✔ ¹ 1200 Image quality defined as 600 dpi with 2 bit IET (image enhancement technology) default mode for all models ² 2400 Image quality defined as 600 and 4 bit IET ³ True 1200 dpi at ½ rated speed.

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Medi a trays and supply capacity

Item

Available input trays

250-sheet tray ✔✔ 550-sheet option drawer ✔✔ 550-sheet tray ✔✔ Dust cover ✔✔

Toner and photoconductor

Toner cartridge 1,500 standard pages SWE¹

3,500 standard pages SWE¹ High toner cartridge 9,000 standard pages¹ 9,000 standard pages¹ Photoconductor kit Up to 30,000 ² Up to 30,000 ² ¹ Declared value in accordance with ISO/IEC 1975 2 ² Based on approximately 5% coverage, actual yield may vary

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2,500 standard pages SWE¹ 3,500 standard pages SWE¹

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Connectivity and compatibility

Item

Data stream emulations

PCL 6 ✔✔ Pos tScri pt 3 ✔✔ HBP ✔✔ PPDS ✔✔ Compatibility Windows/Macintosh/Linux Windows/Macintosh/Linux

Standard local connections

Parallel (IEE 1284 Bi-Di) ✔✔ USB* ✔✔

Standard network connections

Ethernet (10/100 Base TX) n/a ✔

Optional local connections

External print server support ✔✔

Option slots

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Memory slots (100-pin DIMM) 1 1 Flash memory / option card 2 2 * The E 350d and E352dn products are USB 2.0 certified devices supporting hi-speed (480MB/sec.) data transfer.

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Types of print media

Ensure trays are properly loaded. Never mix media types withi n a tray.

Source Sizes Types Weight Input capacity* (sheets)

Input tra y 1 (250-sheet tr ay)

2nd Drawer option (550-sheet drawer)

Manual feeder A4, A5, A6 (grain

* Capacity for 20 lb print media, unless otherwise noted. ** Use for occasional printing only.

A4, A5, A6 (grain long only), JIS B5, letter, legal, executive, folio, statement, Universal¹

A4, A5, JIS B5, letter, legal, executive, folio, statement, Universal¹

long only), JIS B5, letter, legal, executive, folio, statement, Universal¹

7 3/4, 9, 10, DL, C5, B5

Plain paper, bind, letterhead, transparencies, paper labels (single sided only)

Plain paper, bond, letterhead, transparencies, paper tables (si nglesided only)

Plain paper, transparencies, paper labels (singlesided only)

Card stock² • 120–163 g/m²

Envelopes 75 g/m² (20 lb)

60–90 g/m² (16–24 lb)

60–163 g/m² (16–43 lb)

(16–43 lb) Index Bristol

• 75–163 g/m² (46–100 lb) Tag

• 250 paper

• 50 labels**

• 50 transparencies

• 550 paper

• 50 tables **

• 50 transparencies

¹ Universal size ranges:

– Manual feeder: 76–216 x 127–356 mm (3.0–8.5 x 5.0–14.0 in.) (includes 3 x 5 in. cards)

² Grain short is recommende d. Use rear exit for best results.

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Tips on preventing jams

Paper path

*Measurement s are approximate paper lengths (millimeters)

**Sensors are measured at rotation/position which they are tripped

A Paper path A-B 117.8 B Manual feed sensor B-C 9.6 C Upper end feed rolls C-D 60.5 D Input sensor D-E 49.0 E Transf er roll E-F 110.7 F Fuser F-G 26.9 G Fuser exit rolls G-H 6.2 H Fuser exit sensor H-I 127.2

I Exit rolls I-J 26.4

J Exit sensor I-K 217.4 K Duplex unit K-L 102.5 L Duplex sensor L-M 16.2

M Auto compensator M-B 178.9

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Most paper jams can be avoided by correctly loading paper and specialty media in the printer. The following hints can help prevent paper jams:

• Use only the recommended print media.

• Do not overload the print media sourc es . Make sure the stac k height does not exc eed the maximum hei ght

indicated by the stack line on the labels in the sources.

• Do not load wrinkled, creased, damp, or curled print medi a.

• Flex, fan, and straighten pri nt media before loading it. If jams do occur with the pri nt media, try feeding one

sheet at a time through the manual feeder.

• Do not mix print media sizes, weights, or types in the same print media source.

• Push all trays in firmly after loading the m.

Note: Make sure the media stack is below the maximum media fill indicators on the 250-sheet tray before

pushing the tr ay into the printer.

• Make sure paper guides are positioned before loading the paper or specialty media.

• Do not remove trays while a job is printing.

• Before loading transparencies, fan the stack to prevent sheets from sticking together.

• Do not use envelopes that: – Have excessive curl – Are stuck together – Are damaged in any way – Contain windows, holes, perforations, cutouts, or embossments – Have metal clasps, string ties, or metal folding bars – Have postage stamps attached – Have any exposed adhesive when the flap is in the seale d position

• Use only recommended media. Refer to the Card Stock & Label Guide available on the Lexmark Web site

at www .l exmark.com for more information about whi ch media provides optimum results for the curr ent printing environment.

Tools

The remov al and adjustment procedures require the fo ll owing tools and equipment :

• Spring hook

• Needle nose pliers

• Volt-ohmmeter

• #1 and #2 Phillips screwdr ive r

• Slotted screwdriver

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Acronyms

ACM Autocompensator Mechanism (or paper feed) ADC Analog-to-digital Converter ASIC Application Speci fic Integrated Circuit CBM Complete Bill Of Material DEV Development Roll (of print cartridge/photoconductor

DIMM Dual In-Line Memory Module ENA External Network Adapter FRU Field Repl ac e a ble Unit HBP Host Based Printing HVPS High Voltage Power Supply LCD Liquid Crystal Diode LED Light Emitting Diode LSU Laser Scanning Unit LVPS Low Voltage Power Supply NVRAM Nonvolatile Random Access Memory PC Photoconductor PCL Printer Control Language POR Power-On Reset POST Power-On Self Test PPDS Per sonal Prin ter Data St ream PRC People’s Republic of China TAR Toner Add Roll SDR Synchronous Dynamic RAM SWE Shipped With Equipment USB Universal Serial Bus V ac Volts alternating current V dc Volts direct current

system)

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2. Diagnostics information

Start

CAUTION: Un plug power from the printer before connecting or disconnecting any cab le,

assembly, or elect roni c card. This is a precaution fo r personal safety and t o prev ent damage to the printer.

This chapter contains the codes and diagnostic tools to aid in providing corrective action for a malfunctioning printer . To determine the corrective action to repai r a printer, look for the following information:

• A description of a problem, see “Symptom tables” on page 2-15.

• Information from the operator panel of the printer. – Models E350d and E352dn ha ve an operator panel with messages. See “Overview of the

operator panel and menus” on page 2-2.

Power–On Self Test (POST) sequence

The foll owing is an example of the events that occur during the POR sequence when the printer is turned on.

1. Diamonds are displayed on the operator panel.

2. While code is being loaded into DRAM, dots scroll across the operator panel.

3. A screen is displayed wi th th e memory and processor speed. A typical example of this message is:

32 Mb 366 Mhz

4. Performing Self Test is dis playe d.

5. Busy is displayed.

6. Close Door will be displayed if the cover is open.

7. Any cartridge err ors, such as Defective Cartridge, are displayed.

8. Applicable maintenance messages are displayed.

9. Applicable toner low mess ages are display ed.

10. The printer displays Ready.

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Overview of the operator panel and menus

Indicator light

The indicator light gives information about the status of the printer.

If the light is The printer is

Off Off On On, but idle Blinking On and busy

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Buttons

Use the six operat or panel buttons to open a men u, scr oll through a list of values, change printe r set tings, and respond to printe r messages.

Note: Buttons act on the information di splayed on the second line of the operator panel. The use of the buttons and the layout of the display are desc ribed in the following table:

Button or control panel item Function

Display The display shows messages describing the current state of the printer and indicating

Indicator li ght A green LED is used on the di splay, including the printer status.

Stop Press and release to stop the mechanical operation of the printer. The Not Ready

Menu buttons The and butt ons are used to enter a menu gr oup . Once a m enu gro up

possible printer problems that must be resolved. The top line of the displ ay is the header line. It will display the current status and the

Supplies (Warnings) status. This is where printer status, supplies messages, and show -m e screen s are vi ew ed .

If the light is The printer is

Off Off On On, but idle Flashing On and busy

message will appear. Operation will resume when is pressed.

is active, press and release to step to the next selection, or press and release to step to the previous selection.

These buttons can also be used to automatic all y increase or decrease the desired number of copies.

Press and release to initiate acti on on a selection. Selects the menu selection displayed on the second lin e o f th e display. If a

menu is displayed such as Paper Menu, then opens t he menu and displays

the first printer setting contained in the men u. If a menu item such as Paper Source is displayed, then opens the item and

displays the default setting. If a menu item such as Manual Feeder is displayed, then saves the selection as

the new default setting fo r Paper Source. The printer will display the Saved message momentarily and then return to the menu item level .

Back Press and release to return to the previous menu group. If at the top of the menu

Go Press and release to place the printer in the Ready state af ter an of f line sit uatio n (to

group , the button functions as a Go button.

exit menus, to clear most messages).

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Diagram of the printer menus

Not all menus or selections will be available on all models or in all situations. These are accessed through the driver.

Paper Menu

Paper Source Pape r S i z e Pape r Type Custom Types Universal S etup Substitute Size Paper Texture Pape r Weig h t Paper Loading

PostScript Menu

Print PS Error

Finishing Menu

Duplex Dupl ex B i n d Copies Blank Pages Collation Separator Sheets Separator Sour ce Multipage Print Multipage Order Multipage View Multipage Border

PCL Emul Menu

Font Source Font Name Pitch Symbol Set Orientation Lines pe r Page A4 Width Tray Renumber Auto CR after LF Auto LF after CR

Utilities Menu

Quick Demo Print Menus Print Stats Print Net Setup Print Fonts Print Demo Factory Defaults Hex Trace

Setup Menu

Eco-Mode Quiet Mode Print er La ng uage Power Saver Resource Save Print Timeout Wait Timeout Auto C o ntinue Jam Recovery Page Protec t Print area Display Language Toner Alarm

Job Menu

Reset Printer

Quality Menu

Print Resolution Toner Darkness Small Font Enh.

PPDS (if activated)

Orientation Lines pe r Page Lines pe r inch Page Format Character Se Best Fit Tray 1 Renumber Auto CR after LF Auto LF after CR

2-4 Lexmark™ E350d, E352dn

Parallel Menu

Std Parallel

Network Menu

Standard Network

USB Menu

Standa r d US B

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Messages and error codes

User attendance messages

The printer control panel displa ys m essages describing the cur rent state of the printer and indicates possible printer problems that must be resolv ed. This topic provides a list of all printer messages, expla ins what they mean, and tells how to clear the messages.

The foll owing table lists the messages in alphanumerical order. A message can also be located using the index.

User attendance messages

Message Action

Activa ti ng De mo Mode Wait for the message to clear. Activa ti ng Me nu Changes Wait for the message to clear. Activating/Deactivating PPDS Wait for the message to clear. Busy Wait for the message to clear, or cancel the prin t job. Cancel li ng Jo b Wait for the message to clear. Change Cart ri dge Invali d Ref ill The printer has detected an unsupported refilled cartridge. Remove the

Close do or Close the specified door to clear the message. Deacti va tin g Demo Mode Wait for the message to cl ear. Defragmenting Flash DO NOT POWER

OFF

Disabling Menus Wait for the message to clear.

Enabling Menus Wait for the message to clear. Flushing Buffer Wait for the message to clear. Format ti ng Fl ash DO NOT POWE R

OFF

Invali d Eng in e Code Download valid engine code to the printer. Invali d Sta nd ard Networ k Cod e The code in an internal pri nt server is not val id. The printer cannot re ceive

indicated print cartridge, and install a new one.

Warning: Do not turn the printer off while this mess age is display ed. Wait for the message to clear.

Note: The printer settings cannot be changed from the contr ol panel while the m e nus are disabl ed .

Warning: Do not turn the printer off while this mess age is display ed. Wait for the message to clear.

and process jobs until valid code is programmed into the internal print server. Download valid code to the internal print server.

Note: The network code can be downloaded whi le this message is displayed.

Load manual feeder with <Custom Type>

Load manual feeder with <Custom String>

Load manual feeder with <size> Load manual feeder with <size>

<type>

• Load the specifi ed med ia i n the manual feed tr ay or multipurpose feeder.

• To ignore the manual feed request and print on media already installed in one of t he input sources, press . If the printer fi nds a tray that has media wi th the correct media type and size, it feeds media from that t ray. If the printer cannot find a tray with the correct media type and size, it prints on whatever medi a i s in s t a l led in t h e defaul t i n pu t sour c e.

• Cancel the current job.

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User attendance messages (Continued)

Message Action

Load <src> with <Custom Type Name>

Load <src> with <Custom String> Load <src> <size> Load <src> <type> <size> Maintenance Replace the maintenance items and, if necessary, reset the printer

Menus Di sab le d The printer menus are disabled. The printer settings cannot be changed

Network A network in ter face is the active communication li nk. Networ k Car d Bu sy An internal print server (also called an internal network adapter or INA) is

Not Read y The printer i s not ready to rece iv e or process dat a. Someone p res sed to

Parallel A parallel interface is the active com m unication link. Perfor mi ng Se lf Test The printer is running the series of start-up tests it performs after it is

• Load the input source with the correct type and siz e med ia.

• Cancel the current job.

maintenance cou nter.

from the control panel. Note: A job can still be canceled. Contact a system support person.

being reset. Wait for the message to clear.

take the printer offline. Press to make the printer ready to receive jobs.

turned on. Wait for the message to cl ear.

Power Sa ver • Send a job to print.

• Press to warm the printer to normal operating temperature and display the Ready message.

Printing Directory List The printer is processing or print ing a directory of all files sto red in flash

Printing Font List The printer is processing or printing a list of all available fonts for the

Printing Menu Settings The printer is processing or printing the menu settings page. Wait for the

Printing Device Statistics The printer is printing statist ical information about the printer. Wait for the

Printing Quality Test Pages The print er is formatting and printi ng the Print Quality Test, which consists

Prog Engine Code DO NOT POWER OFF

Progra m Fla sh DO NOT POWER OFF

memory. Wait for the message to clear.

specified printer language. Wait for the message to cl ear.

message to clear.

of 4 pages. Page 1 contains a mixtur e of graphics and te xt, pages 2 and 3 contain only gr aphics, and page 4 is a blank page. If Duplex is tu rned on, then the pages are duplexed; oth erwise they are simplexed. Wait for the message to clear.

The printer is progr am ming new engine code. Wait for the mess age to clear and the printer to reset.

Warning: Do not turn the printer off while this mess age is display ed. The printer is storing resources, such as fonts or macros, in flash memory.

Wait for the message to clear.

Warning: Do not turn the printer off while this mess age is display ed.

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User attendance messages (Continued)

Message Action

Prog System Code DO NOT POWER OFF

Ready Send a job to print. Remove Paper Standard Bin The standard output bin i s ful l. Resetting Maint Cnt Valu The printer is resetting the counter that tracks wear on the fuser. Resett in g PC Cn t Value The printer is resetting the counter that tracks wear on the photoconductor. Resetting the Printer Wait for the message to clear. Res Redu ced The printer is reduci ng the resolution of a page in the current jo b from 600

Restoring Factory Defaults Wait for the message to clear.

The printer is progr am ming new system code. W ait for the mess age to clear and the printer to reset.

Warning: Do not turn the printer off while this mess age is display ed.

dots per inch (dpi) to 300 dpi to prevent a 38 Memory Full error. Res Reduced remains on the display while the job prints.

Note: When factory def ault settings are rest ored:

• All downloaded resources (fonts, macros, symbol sets) in the printer memory are deleted.

• All menu settings return to the factory default except:

– The Display Language setting in the Setup Menu – All settings in the Parallel Menu, Network Menu, and

USB Menu

Std Bin Ful l The standard bin is full. Toner Lo w • Replace the toner cartridge.

• Press to clear the mes sage and continue printing.

Tray <x> Missing Insert the tray into the printer. USM The printer is processi ng data through the specified USB port. Waiting The printer has received a page of data to print , but is wai ting f or an End of

Job command, a Form Feed command, or additional data.

• Press to print the contents of the buffer.

• Cancel the current job.

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Cartridge error messages

Error Description

31 Defec tiv e ca rtridge 32 Unsup por te d print cart rid ge 33 Inval id re fi ll

Paper jam error codes (200-series)

Note: The Event log (See “Event log” on page 3-21) will list any of these er rors that have occ urred. Repeating jams or jam messages can be caused by any of the following:

• Fau lty/contaminated pick solenoids or worn cams of the solenoids.

• Faulty/contaminated flags or springs.

• Debris in the paper path.

• Media not of the specifi ed length.

Paper jam error codes (200-series)

Error Description

200.00 Paper jam around input sensor.

200.01 Classic input jam. The media is too long ov er the input sensor. Possible causes include multi-sheet feed, tray

200.02 The main input sensor never became uncovere d fro m the sheet ahead.

200.03 The video never started on the page at the input sensor within two inches after hitting the input sensor

200.04 The media at the input sensor before interrupt occurred - not enough time elapsed since the printhead started

200.06 Imaged page not expected page (bounc y passthru sensor)

200.08 Media reached the input sensor before the EP was ready

200.09 Transfer servo never started

200.12 Media detected at manual feeder sensor when not expected. Possible causes include user insert of media

200.13 The input sensor is covered when th e media is not expected (media in machine during warm-up)

200.14 Trailing edge cleared m anual feed, but did not success ful ly debounce the sensor. Potential causes are a small

200.15 UNRECOVERABLE NO GAP JA M. Engine detected no gap at the manual feeder sensor, attempted to open

size sensing problem, and media slippage.

to expect the printhead mirror motor loc k. Possible causes include bouncy sensor or exceptionally fast pick perhaps due to media pre-s taged in the source tray.

when motor is running or pre-staged media in the tray.

gap or a bouncy manual feed sensor.

the gap by stopping the feed rolls, but no trailing edge was ever seen at th e input sensor.

200.16 Transport motor error detected

200.17 Took too long to ramp up transport motor

200.18 Manual feeder sensor never became uncovered from the sheet ahead.

200.19 The media never reached the input sensor, but was detected at manual feeder sensor.

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